The global team collaboration and web conferencing market is expected to reach $19.97 billion by the year 2015, registering a CAGR of 10.4%. The main forces driving the market are conferencing and collaboration to enhance productivity of businesses as well as employees. Players in this market can gain competitive advantage by shifting their focus from individual functionality sales to consolidated functionality sales, and focusing on channel sales.

The team collaboration and web conferencing market is broadly segmented into collaboration services, collaboration software, and professional services. Collaboration services include audio conferencing, video conferencing, web conferencing, and other conferencing services, whereas collaboration software is classified as team collaboration software, email and calendaring, and other collaboration software. The professional services segment includes integration services, maintenance services, and consulting services.

MarketsandMarkets believes that increasing enterprise productivity along with cost control measures is playing a key role in shaping the future of collaboration applications within enterprises across the globe. Similar factors can also be applied to understand the collaboration dynamics with external stakeholders of enterprises like customers and business partners. Collaboration will continue to play a key role in the near future as organizations are working to fulfill their dream of globalization by working together across time zones, distances, and organizational and business boundaries to improve utilization of resources. All these factors are leading enterprises to take an integrated view of collaboration, and incorporate it into everyday business. They are exposing most or all employees to collaboration tools and technologies.

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