Managed services have emerged from being a small inspiration, garnering industry recognition to become an investment opportunity. These services enable corporations and businesses to offload specific IT operations to the managed service provider (MSP). Unlike traditional outsourcing, Managed services provide the opportunity to retain selected IT functions to be run in house and thereby maintaining control and full visibility of the IT assets. This report analyzes the different delivery models, market forecasts and worldwide trends in this area. The Managed Services Market research report will go on to explore the impact of the latest trend in enterprises' cost-focused priorities and multi-provider strategies that have begun to impact competitive dynamics in this MSP space.

TABLE OF CONTENTS

1 INTRODUCTION 
  1.1 KEY TAKE-AWAYS 
  1.2 REPORT DESCRIPTION 
  1.3 MARKETS COVERED 
  1.4 STAKEHOLDERS 
  1.5 FORECAST ASSUMPTIONS 
  1.6 RESEARCH METHODOLOGY 

2 EXECUTIVE SUMMARY 

3 MARKET OVERVIEW 
  3.1 MARKET DEFINITION – MANAGED SERVICES 
  3.2 EVOLUTION OF MANAGED SERVICES 
  3.3 MARKET SEGMENTATION 
  3.4 OVERALL MARKET SIZE 
  3.5 WINNING IMPERATIVES 
  3.6 BURNING ISSUES 
  3.7 MARKET DYNAMICS 
      3.7.1 DRIVERS 
      3.7.2 RESTRAINTS 
      3.7.3 OPPORTUNITES 
  3.8 IMPACT ANALYSIS OF DROS 
  3.9 VALUE-CHAIN ANALYSIS 
  3.10 MANAGED SERVICES ECOSYSTEM

4 MANAGED SERVICES MODELS, TYPES AND BEST PRACTICES
  4.1 INTRODUCTION 
  4.2 TECHNIQUES AND SERVICE MODELS 
      4.2.1 MANAGED CLOUD SERVICES (MCS) 
      4.2.2 INFRASTRUCTURE AS A SERVICE (IAAS) 
      4.2.3 COLLABORATION AS A SERVICES 
      4.2.4 INFRASTRUCTURE AS A SERVICE (IAAS) 
      4.2.5 PLATFORM AS A SERVICE (PAAS) 
      4.2.6 MANAGED SERVICE PROVIDER (MSP) 
  4.3 BEST PRACTICES, CERTIFICATIONS AND THE NEED 
      4.3.1 INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) 
      4.3.2 IT SERVICE MANAGEMENT (ITSM) 
      4.3.3 IBM TIVOLI UNIFIED PROCESS (ITUP) 
      4.3.4 MICROSOFT OPERATIONS FRAMEWORK (MOF) 
      4.3.5 ENHANCED TELECOM OPERATIONS MAP (ETOM) 
      4.3.6 FEDERAL INFORMATION PROCESSING STANDARD (FIPS) 
 
5 MANAGED SERVICES MARKET SIZE AND FORECAST BY TYPES
  5.1 BY MANAGED APPLICATION SERVICES
      5.1.1 APPLICATIONS (APPS) MONITORING 
            5.1.1.1 OVERVIEW
            5.1.1.2 MARKET SIZE AND FORECAST DD
      5.1.2 APPLICATIONS (APPS) SUPPORT L1
            5.1.2.1 OVERVIEW
            5.1.2.2 MARKET SIZE AND FORECAST
      5.1.3 APPLICATIONS (APPS) SUPPORT L2 
            5.1.3.1 OVERVIEW
            5.1.3.2 MARKET SIZE AND FORECAST
      5.1.4 APPLICATIONS (APPS) ADMINISTRATION 
            5.1.4.1 OVERVIEW
            5.1.4.2 MARKET SIZE AND FORECAST
      5.1.5 APPLICATIONS (APPS) OPERATION 
            5.1.5.1 OVERVIEW
            5.1.5.2 MARKET SIZE AND FORECAST
  5.2 BY TECHNOLOGY MANAGEMENT
      5.2.1 MANAGED OPERATING SYSTEMS
            5.2.1.1 OVERVIEW
            5.2.1.2 MARKET SIZE AND FORECAST
      5.2.2 MANAGED DATABASES 
            5.2.2.1 OVERVIEW
            5.2.2.2 MARKET SIZE AND FORECAST
      5.2.3 MANAGED STORAGE SYSTEM 
            5.2.3.1 OVERVIEW
            5.2.3.2 MARKET SIZE AND FORECAST
  5.3 BY MANAGED NETWORK SERVICES (MNS) 
      5.3.1 MANAGED LOAD BALANCING SERVICES
            5.3.1.1 OVERVIEW
            5.3.1.2 MARKET SIZE AND FORECAST
      5.3.2 BANDWIDTH PROVISIONING SERVICES
            5.3.2.1 OVERVIEW
            5.3.2.2 MARKET SIZE AND FORECAST
  5.4 BY NETWORK MANAGEMENT
      5.4.1 NETWORK LINKS
            5.4.1.1 OVERVIEW
            5.4.1.2 MARKET SIZE AND FORECAST
      5.4.2 ROUTERS/SWITCHES
            5.4.2.1 OVERVIEW
            5.4.2.2 MARKET SIZE AND FORECAST
      5.4.3 IP TELEPHONY 
            5.4.3.1 OVERVIEW
            5.4.3.2 MARKET SIZE AND FORECAST
      5.4.4 LAN/WLAN NETWORKS 
            5.4.4.1 OVERVIEW
            5.4.4.2 MARKET SIZE AND FORECAST
  5.5 BY SECURITY MANAGEMENT
      5.5.1 MONITORING
            5.5.1.1 OVERVIEW
            5.5.1.2 MARKET SIZE AND FORECAST
      5.5.2 FIREWALL/VPN/IPS/IDS 
            5.5.2.1 OVERVIEW
            5.5.2.2 MARKET SIZE AND FORECAST
      5.5.3 SECURITY POLICY 
            5.5.3.1 OVERVIEW
            5.5.3.2 MARKET SIZE AND FORECAST
      5.5.4 ID MANAGEMENT/LDAP/AD 
            5.5.4.1 OVERVIEW
            5.5.4.2 MARKET SIZE AND FORECAST
  5.6 BY DATA CENTER OPERATIONS
      5.6.1 MANAGED HOSTING SERVICES 
            5.6.1.1 OVERVIEW
            5.6.1.2 MARKET SIZE AND FORECAST
      5.6.2 MANAGED BACKUP AND RECOVERY SERVICES 
            5.6.2.1 OVERVIEW
            5.6.2.2 MARKET SIZE AND FORECAST
  5.7 BY DESKTOP MANAGEMENT
      5.7.1 SERVICE DESK
            5.7.1.1 OVERVIEW
            5.7.1.2 MARKET SIZE AND FORECAST
      5.7.2 DESKTOP SUPPORT 
            5.7.2.1 OVERVIEW
            5.7.2.2 MARKET SIZE AND FORECAST
      5.7.3 APPLICATION DISTRIBUTION 
            5.7.3.1 OVERVIEW
            5.7.3.2 MARKET SIZE AND FORECAST
      5.7.4 PROTECTION
            5.7.4.1 OVERVIEW
            5.7.4.2 MARKET SIZE AND FORECAST
  5.8 BY IT HELPDESK
      5.8.1 TELEPHONY SUPPORT
            5.8.1.1 OVERVIEW
            5.8.1.2 MARKET SIZE AND FORECAST
      5.8.2 TICKET TRACKING 
            5.8.2.1 OVERVIEW
            5.8.2.2 MARKET SIZE AND FORECAST
      5.8.3 USER ACCOUNT MANAGEMENT
            5.8.3.1 OVERVIEW
            5.8.3.2 MARKET SIZE AND FORECAST
  5.9 BY SERVER MANAGEMENT
      5.9.1 SERVER MONITORING
            5.9.1.1 OVERVIEW
            5.9.1.2 MARKET SIZE AND FORECAST
      5.9.2 SYSTEM MAINTENANCE/CONFIGURATION 
            5.9.2.1 OVERVIEW
            5.9.2.2 MARKET SIZE AND FORECAST
      5.9.3 ADMINISTRATION 
            5.9.3.1 OVERVIEW
            5.9.3.2 MARKET SIZE AND FORECAST
  5.10 BY COMMUNCATION SERVICES
      5.10.1 TELEPRESENCE SERVICES
      5.10.1.1 OVERVIEW
            5.10.1.2 MARKET SIZE AND FORECAST
      5.10.2 VIDEOCONFERENCING SERVICES
            5.10.2.1 OVERVIEW
            5.10.2.2 MARKET SIZE AND FORECAST
 
6 MARKET SIZE AND FORECAST BY SERVICE TYPES
  6.1 BY IMPLEMENTATION SERVICES
      6.1.1 DESIGN & CONSULTING
            6.1.1.1 OVERVIEW
            6.1.1.2 MARKET SIZE AND FORECAST
      6.1.2 PROCESS & PRE-SALES 
            6.1.2.1 OVERVIEW
            6.1.2.2 MARKET SIZE AND FORECAST
      6.1.3 PROJECT MANAGEMENT
            6.1.3.1 OVERVIEW
            6.1.3.2 MARKET SIZE AND FORECAST
      6.1.4 INSTALLATION 
            6.1.4.1 OVERVIEW
            6.1.4.2 MARKET SIZE AND FORECAST
      6.1.5 TESTING & CONFIGURATION 
            6.1.5.1 OVERVIEW
            6.1.5.2 MARKET SIZE AND FORECAST
  6.2 BY SUPPORT SERVICES
      6.2.1 REMOTE MONITORING
            6.2.1.1 OVERVIEW
            6.2.1.2 MARKET SIZE AND FORECAST
      6.2.2 CUSTOMER SUPPORT 
            6.2.2.1 OVERVIEW
            6.2.2.2 MARKET SIZE AND FORECAST
      6.2.3 MAINTENANCE
            6.2.3.1 OVERVIEW
            6.2.3.2 MARKET SIZE AND FORECAST
      6.2.4 TECHNICAL MANAGEMENT 
            6.2.4.1 OVERVIEW
            6.2.4.2 MARKET SIZE AND FORECAST
  6.3 BY VALUE-ADDED SERVICES 
      6.3.1 ACCOUNT MANAGEMENT
            6.3.1.1 OVERVIEW
            6.3.1.2 MARKET SIZE AND FORECAST
      6.3.2 REMOTE BACKUP 
            6.3.2.1 OVERVIEW
            6.3.2.2 MARKET SIZE AND FORECAST
      6.3.3 COMPLIANCE 
            6.3.3.1 OVERVIEW
            6.3.3.2 MARKET SIZE AND FORECAST
      6.3.4 TRAINING & EDUCATION 
            6.3.4.1 OVERVIEW
            6.3.4.2 MARKET SIZE AND FORECAST
 
7 MANAGED SERVICES: MARKET SIZE AND FORECAST BY ORGANIZATION SIZE
  7.1 SMALL OFFICE/HOME OFFICE (SOHO) 
      7.1.1 OVERVIEW
      7.1.2 MARKET SIZE AND FORECAST
  7.2 SMALL AND MEDIUM BUSINESSES (SMB) 
      7.2.1 OVERVIEW
      7.2.2 MARKET SIZE AND FORECAST
  7.3 ENTERPRISES 
      7.3.1 OVERVIEW
            7.3.2 MARKET SIZE AND FORECAST
 
8 MANAGED SERVICES: MARKET SIZE AND FORECAST BY VERTICAL SEGMENTS
  8.1 BANKING & FINANCIAL 
      8.1.1 OVERVIEW
      8.1.2 MARKET SIZE AND FORECAST
  8.2 MANUFACTURING 
      8.2.1 OVERVIEW
      8.2.2 MARKET SIZE AND FORECAST
  8.3 MEDIA AND ENTERTAINMENT 
      8.3.1 OVERVIEW
      8.3.2 MARKET SIZE AND FORECAST
  8.4 HEALTHCARE 
      8.4.1 OVERVIEW
      8.4.2 MARKET SIZE AND FORECAST
  8.5 AUTOMOTIVE & TRANSPORTATION 
      8.5.1 OVERVIEW
      8.5.2 MARKET SIZE AND FORECAST
  8.6 CONSUMER GOODS & RETAIL
      8.6.1 OVERVIEW
      8.6.2 MARKET SIZE AND FORECAST
  8.7 GOVERNMENT
      8.7.1 OVERVIEW
      8.7.2 MARKET SIZE AND FORECAST
  8.8 EDUCATION 
      8.8.1 OVERVIEW
      8.8.2 MARKET SIZE AND FORECAST
  8.9 ENERGY & POWER 
      8.9.1 OVERVIEW
      8.9.2 MARKET SIZE AND FORECAST
  8.10 OTHERS 
      8.10.1 OVERVIEW
      8.10.2 MARKET SIZE AND FORECAST
 
9 MANAGED SERVICES: MARKET SIZE AND FORECAST BY GEOGRAPHIES 
  9.1 NORTH AMERICA 
      9.1.1 OVERVIEW 
      9.1.2 MARKET SIZE & FORECAST
      9.1.3 MSP AND INITIATIVES 
  9.2 LATIN AMERICA 
      9.2.1 OVERVIEW 
      9.2.2 MARKET SIZE & FORECAST 
      9.2.3 MSP AND INITIATIVES 
  9.3 EUROPE 
      9.3.1 OVERVIEW 
      9.3.2 MARKET SIZE & FORECAST 
      9.3.3 MSP AND INITIATIVES 
  9.4 ASIA-PACIFIC (APAC) 
      9.4.1 OVERVIEW 
      9.4.2 MARKET SIZE & FORECAST 
      9.4.3 MSP AND INITIATIVES 
  9.5 MIDDLE-EAST & AFRICA (MEA) 
      9.5.1 OVERVIEW 
      9.5.2 MARKET SIZE & FORECAST 
      9.5.3 MSP AND INITIATIVES 
 
10 MANAGED SERVICES: SERVICE PROVIDER BUSINESS MODELS
  10.1 CONNECTIVITY SERVICE MODEL
      10.1.1 OVERALL APPROACH
      10.1.2 KEY FEATURES
      10.1.3 INSIGHTS AND RECOMMENDATIONS 
  10.2 PROVISIONED SERVICE MODEL
      10.2.1 OVERALL APPROACH
      10.2.2 KEY FEATURES
      10.2.3 INSIGHTS AND RECOMMENDATIONS 
  10.3 INTEGRATED SERVICE MODEL
      10.3.1 OVERALL APPROACH
      10.3.2 KEY FEATURES
      10.3.3 INSIGHTS AND RECOMMENDATIONS 
  10.4 CUSTOMIZED SERVICE MODEL
      10.4.1 OVERALL APPROACH
      10.4.2 KEY FEATURES
      10.4.3 INSIGHTS AND RECOMMENDATIONS 
 
11 COMPETITIVE LANDSCAPE 
  11.1 OVERVIEW AND INTRODUCTION
      11.1.1 COMPETITIVE ECOSYSTEM
      11.1.2 MAIN PLAYERS
  11.2 VENDOR SHARE ANALYSIS 
      11.2.1 METHODOLOGY
      11.2.2 IMPACT ANALYSIS
  11.3 MERGERS & ACQUISITIONS
      11.3.1 METHODOLOGY 
      11.3.2 IMPACT ANALYSIS
  11.4 NEW PRODUCT DEVELOPMENTS 
      11.4.1 METHODOLOGY
      11.4.2 IMPACT ANALYSIS
 
12 COMPANY PROFILES (KEY INDUSTRY PLAYERS)
  12.1 AMAZON 
      12.1.1 OVERVIEW
      12.1.2 FINANCIALS
      12.1.3 PRODUCTS & SERVICES
      12.1.4 STRATEGY & INSIGHT
  12.2 ARINC 
      12.2.1 OVERVIEW
      12.2.2 FINANCIALS
      12.2.3 PRODUCTS & SERVICES
      12.2.4 STRATEGY & INSIGHT
  12.3 ASIGRA 
      12.3.1 OVERVIEW
      12.3.2 FINANCIALS
      12.3.3 PRODUCTS & SERVICES
      12.3.4 STRATEGY & INSIGHT
  12.4 AT&T 
      12.4.1 OVERVIEW
      12.4.2 FINANCIALS
      12.4.3 PRODUCTS & SERVICES
      12.4.4 STRATEGY & INSIGHT
  12.5 BLUEWOLF 
      12.5.1 OVERVIEW
      12.5.2 FINANCIALS
      12.5.3 PRODUCTS & SERVICES
      12.5.4 STRATEGY & INSIGHT
  12.6 CHECKPOINT SOFTWARE 
      12.6.1 OVERVIEW
      12.6.2 FINANCIALS
      12.6.3 PRODUCTS & SERVICES
      12.6.4 STRATEGY & INSIGHT
  12.7 CISCO 
      12.7.1 OVERVIEW
      12.7.2 FINANCIALS
      12.7.3 PRODUCTS & SERVICES
      12.7.4 STRATEGY & INSIGHT
  12.8 CITRIX SYSTEMS 
      12.8.1 OVERVIEW
      12.8.2 FINANCIALS
      12.8.3 PRODUCTS & SERVICES
      12.8.4 STRATEGY & INSIGHT
  12.9 CLOUDSCALING 
      12.9.1 OVERVIEW
      12.9.2 FINANCIALS
      12.9.3 PRODUCTS & SERVICES
      12.9.4 STRATEGY & INSIGHT
  12.10 COMCAST
      12.10.1 OVERVIEW
      12.10.2 FINANCIALS
      12.10.3 PRODUCTS & SERVICES
      12.10.4 STRATEGY & INSIGHT
  12.11 CONTEGIX 
      12.11.1 OVERVIEW
      12.11.2 FINANCIALS
      12.11.3 PRODUCTS & SERVICES
      12.11.4 STRATEGY & INSIGHT
  12.12 DATAPIPE 
      12.12.1 OVERVIEW
      12.12.2 FINANCIALS
      12.12.3 PRODUCTS & SERVICES
      12.12.4 STRATEGY & INSIGHT
  12.13 DLX NETWORKS 
      12.13.1 OVERVIEW
      12.13.2 FINANCIALS
      12.13.3 PRODUCTS & SERVICES
      12.13.4 STRATEGY & INSIGHT
  12.14 EARTHWAVE 
      12.14.1 OVERVIEW
      12.14.2 FINANCIALS
      12.14.3 PRODUCTS & SERVICES
      12.14.4 STRATEGY & INSIGHT
  12.15 ENOMALY 
      12.15.1 OVERVIEW
      12.15.2 FINANCIALS
      12.15.3 PRODUCTS & SERVICES
      12.15.4 STRATEGY & INSIGHT
  12.16 ENSUANT 
      12.16.1 OVERVIEW
      12.16.2 FINANCIALS
      12.16.3 PRODUCTS & SERVICES
      12.16.4 STRATEGY & INSIGHT
  12.17 ENTERASYS NETWORKS 
      12.17.1 OVERVIEW
      12.17.2 FINANCIALS
      12.17.3 PRODUCTS & SERVICES
      12.17.4 STRATEGY & INSIGHT
  12.18 ERICSSON 
      12.18.1 OVERVIEW
      12.18.2 FINANCIALS
      12.18.3 PRODUCTS & SERVICES
      12.18.4 STRATEGY & INSIGHT
  12.19 EXPEDIENT 
      12.19.1 OVERVIEW
      12.19.2 FINANCIALS
      12.19.3 PRODUCTS & SERVICES
      12.19.4 STRATEGY & INSIGHT
  12.20 FULCRUM 
      12.20.1 OVERVIEW
      12.20.2 FINANCIALS
      12.20.3 PRODUCTS & SERVICES
      12.20.4 STRATEGY & INSIGHT
  12.21 GLOBEOP 
      12.21.1 OVERVIEW
      12.21.2 FINANCIALS
      12.21.3 PRODUCTS & SERVICES
      12.21.4 STRATEGY & INSIGHT
  12.22 GOGRID 
      12.22.1 OVERVIEW
      12.22.2 FINANCIALS
      12.22.3 PRODUCTS & SERVICES
      12.22.4 STRATEGY & INSIGHT
  12.23 HITACHI 
      12.23.1 OVERVIEW
      12.23.2 FINANCIALS
      12.23.3 PRODUCTS & SERVICES
      12.23.4 STRATEGY & INSIGHT
  12.24 IBM 
      12.24.1 OVERVIEW
      12.24.2 FINANCIALS
      12.24.3 PRODUCTS & SERVICES
      12.24.4 STRATEGY & INSIGHT
  12.25 INCOMPASS IT 
      12.25.1 OVERVIEW
      12.25.2 FINANCIALS
      12.25.3 PRODUCTS & SERVICES
      12.25.4 STRATEGY & INSIGHT
  12.26 INTEL 
      12.26.1 OVERVIEW
      12.26.2 FINANCIALS
      12.26.3 PRODUCTS & SERVICES
      12.26.4 STRATEGY & INSIGHT
  12.27 JOYENT 
      12.27.1 OVERVIEW
      12.27.2 FINANCIALS
      12.27.3 PRODUCTS & SERVICES
      12.27.4 STRATEGY & INSIGHT
  12.28 LPI LEVEL PLATFORMS 
      12.28.1 OVERVIEW
      12.28.2 FINANCIALS
      12.28.3 PRODUCTS & SERVICES
      12.28.4 STRATEGY & INSIGHT
  12.29 NAVISITE 
      12.29.1 OVERVIEW
      12.29.2 FINANCIALS
      12.29.3 PRODUCTS & SERVICES
      12.29.4 STRATEGY & INSIGHT
  12.30 QUEST SOFTWARE 
      12.30.1 OVERVIEW
      12.30.2 FINANCIALS
      12.30.3 PRODUCTS & SERVICES
      12.30.4 STRATEGY & INSIGHT
  12.31 RAZORBLUE 
      12.31.1 OVERVIEW
      12.31.2 FINANCIALS
      12.31.3 PRODUCTS & SERVICES
      12.31.4 STRATEGY & INSIGHT
  12.32 ROLTA 
      12.32.1 OVERVIEW
      12.32.2 FINANCIALS
      12.32.3 PRODUCTS & SERVICES
      12.32.4 STRATEGY & INSIGHT
  12.33 SAVVIS 
      12.33.1 OVERVIEW
      12.33.2 FINANCIALS
      12.33.3 PRODUCTS & SERVICES
      12.33.4 STRATEGY & INSIGHT
  12.34 SOLUTION360 
      12.34.1 OVERVIEW
      12.34.2 FINANCIALS
      12.34.3 PRODUCTS & SERVICES
      12.34.4 STRATEGY & INSIGHT
  12.35 SUNGARD 
      12.35.1 OVERVIEW
      12.35.2 FINANCIALS
      12.35.3 PRODUCTS & SERVICES
      12.35.4 STRATEGY & INSIGHT
  12.36 SYNTAX 
      12.36.1 OVERVIEW
      12.36.2 FINANCIALS
      12.36.3 PRODUCTS & SERVICES
      12.36.4 STRATEGY & INSIGHT
  12.37 UBIQUBE 
      12.37.1 OVERVIEW
      12.37.2 FINANCIALS
      12.37.3 PRODUCTS & SERVICES
      12.37.4 STRATEGY & INSIGHT
  12.38 UST GLOBAL 
      12.38.1 OVERVIEW
      12.38.2 FINANCIALS
      12.38.3 PRODUCTS & SERVICES
      12.38.4 STRATEGY & INSIGHT
  12.39 VERIZON 
      12.39.1 OVERVIEW
      12.39.2 FINANCIALS
      12.39.3 PRODUCTS & SERVICES
      12.39.4 STRATEGY & INSIGHT
  12.4 WATCHGUARD 
      12.40.1 OVERVIEW
      12.40.2 FINANCIALS
      12.40.3 PRODUCTS & SERVICES
      12.40.4 STRATEGY & INSIGHT
 
APPEENDIX