HOME Research Insight The key players in the FSM market include PTC, Trimble Navigation, Infor, FieldAware, ServicePower, FieldLocate, ServiceMax, ClickSoftware, and others.



The key players in the FSM market include PTC, Trimble Navigation, Infor, FieldAware, ServicePower, FieldLocate, ServiceMax, ClickSoftware, and others.


The Field Service Management (FSM) market comprises all the software and related services that enable enterprises to manage extensive resources, inventory, schedule and dispatch work, and billing & invoicing for better management of field services. MarketsandMarkets expects the global FSM market size to grow from USD 1.97 Billion in 2015 to USD 5.11 Billion by 2020, at a Compound Annual Growth Rate (CAGR) of 21.0% from 2015 to 2020. The FSM market is expected to grow substantially owing to the expansive penetration of mobile devices for data access and increase in operational efficiency, along with automating scheduling with Machine to Machine (M2M) capabilities.

The key players in the FSM market include PTC, Trimble Navigation, Infor, FieldAware, ServicePower, FieldLocate, ServiceMax, ClickSoftware, and others. These players have adopted various strategies to expand their global presence and increase their market shares. Partnerships, collaborations, mergers and acquisitions, expansions, and new product and version launches are some of the major strategies adopted by the market players to grow in the FSM market.

The year 2014-2015 witnessed many developments such as new product launches by companies to expand their product portfolio to provide improved offerings. IFS introduced new releases to FSM solutions under the version IFS Field Service Management (5.6.3), which would help field engineers to receive notifications on smartphones. Furthermore, Oracle introduced Oracle Utilities Operations Mobile Application, a mobile device application that would allow field workers to access on-demand field work activities.

The key players also adopted the strategy of partnerships, agreements, and collaborations. For example, ClickSoftware entered into a partnership with Kal Tire, to enhance service scheduling and utilization of field resources. In another development, PTC and ServiceMax partnered to offer modern field service capabilities.

The major players also acquired various companies to strengthen their product portfolio and to expand their geographic footprints into existing and emerging markets. For instance, Trimble Navigation acquired PocketMobile to include mobile workforce into its current FSM solutions. This acquisition would help the company to expand its reach into new verticals and accelerate development in the field of mobility.

FSM vendors across the world are constantly adding innovation to their products and services to offer augmented solutions offerings and serve customers in a better manner. FSM solutions and services are being increasingly adopted in various verticals, such as oil & gas, manufacturing, energy & utilities, and telecom which has led to the growth of the market across the globe. North America is expected to hold the largest market share during the forecast period, whereas Asia-Pacific is expected to exhibit potential growth opportunities for the FSM ecosystem players to explore and cater to new clients.

Related Reports:

Field Service Management Market by Solution (Schedule and Dispatch, Work Order Management, Mobile Field Execution), by Service (Implementation, Training, Consulting), by Deployment Type, by User Type, by Industry Vertical & by Region - Global Forecast to 2020

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