HOME Research Insight Capgemini (Paris, France) and HCL Technologies (Noida, India) are the leading players in the Service Integration and Management (SIAM) Market



Capgemini (Paris, France) and HCL Technologies (Noida, India) are the leading players in the Service Integration and Management (SIAM) Market


The service integration and management (SIAM) market is gaining traction, due to the shift in more advanced service integration approach which uses a fragmented multi-supplier contract as compared to single-sourced lead supplier approach. However, lack of uniform SLA’s and regulatory compliance is one of the major factors which are inhibiting the growth of global SIAM market. MarketsandMarkets forecasts the SIAM market size to grow from USD 2.85 Billion in 2016 to USD 4.35 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 8.8% during the forecast period. Implementation of SIAM framework causes a significant business change. In an organization, this change may refer to optimization of overall business costs, reduced risks, better customer satisfaction rate, consistency in management & governance, and improved availability & quality of service to end users. However, the areas of business, which are most positively affected by SIAM include cost management and contract optimization.

There are several established players in this market, such as Capgemini (Paris, France) HCL Technologies (Noida, India), Hewlett-Packard Enterprise (California, U.S.), Tata Consultancy Service (Mumbai, India), Wipro Ltd. (Bengaluru, India), Atos SE (Benzos, France), Accenture (Illinois, U.S.), CGI Group Inc. (Quebec, Canada), Fujitsu (Tokyo, Japan), and Oracle (California, U.S.). These leading players have adopted various strategies, such as partnerships, collaborations, agreements, mergers & acquisitions, and new product developments, to achieve growth in the global SIAM market.

Capgemini is a key player in the market, with a wide range of solutions & services for the SIAM market. The company partners with various companies, such as IBM, Microsoft, Oracle, and SAP to enhance portfolio offering. In March 2016, it used its cloud service platform for financial sectors. The tool aims at assisting financial institutions with their digital transformation and helps the managers gain deeper customer insights. The move would help Capgemini capture long-term gains in the financial services industry. Furthermore, in February 2016, Capgemini launched AutomotiveConnect for suppliers. This new product enabled Capgemini to emerge as an innovator and a leading collaborator for digital services in the automotive industry.

HCL Technologies Limited is another major vendor in the SIAM market. Its SIAM model helps enterprises to overcome the challenges in the service landscape. The company has entered into various partnerships and is acquiring companies to expand and strengthen its IT services portfolio. For instance, in September 2016, HCL partnered with Mesosphere to strengthen the cloud operational IT services for its commercial clientele. Furthermore, HCL partnered with AppDynamics to improve its application services and reduce cost and risk while enhancing customer satisfaction.

Related Reports:

Service Integration and Management (SIAM) Market by Solution (Business Solutions, Technology Solutions), Service (Advisory, Implementation, and Automation), Organization Size, Vertical, and Region - Global Forecast to 2021

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