Field Service Management Market by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026
Field Service Management (FSM) Market - Global Trends & Size
The Field Service Management Market was worth $3.2 Billion in 2021. It is expected to grow at a compound annual growth rate (CAGR) of 11.9% from 2021 to 2026. The revenue forecast for 2026 is projected to reach $5.7 billion by 2026. The base year for estimation is 2020 and the historical data spans in between 2021-2026.
The COVID-19 pandemic has boosted field service solution adoption across industry verticals as the users move to leverage field service solutions advantages, such as expansions and less cost. Despite the global economic slowdown, around 50% of subscription companies are expanding at a similar pace without any negative influence due to the COVID-19 pandemic.
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Field Service Management Market Growth Dynamics
Drivers: Increase in adoption of automation and digitalization in the field services industry
The real-time monitoring of the field service technicians helps in the timely dispatch of the nearest technician to resolve an issue. In addition, it also provides field technicians with the essential customer & case data and step-by-step guidance required to solve a client’s problem and improve first-time fix rates. Technicians can remotely reboot a machine or upload new software through mobility powered field service management solutions instead of going to the site. Equipping technicians with the correct information through a mobile application is expected to boost revenue by field-based sales. Customers can track the technician’s movement by real-time visibility into the mobile application and be assured of the help approaching in promised time. The adoption of mobility field service solutions facilitates service organizations to gain better control on the field operations, make better business decisions, and deliver fast services to their customers. Service organizations can take advantage of the latest hardware, software, and communications features available in the market by adopting a cloud-based field service solution. Additionally, technicians can automate many aspects of their jobs, such as scheduling, routing, invoicing, and dispatch. According to the Service Council, 84% of field service executives have little or no reservations about using a cloud-based service, and many have already adopted it.
Restraints: Security concerns of organizations related to data confidentiality
Most field service data resides on servers behind corporate firewalls and security systems. However, devices that access this data do not have such protection. Mobile devices that technicians bring to the job sites are vulnerable to attacks, especially if they are connected to unsecured Wi-Fi networks. With the increasing digitization, there has been a corresponding rise in the number of cyberattacks. Hence, data security has become a major concern among organizations. There is low awareness among firms that they need to have cyber-specific strategies to protect their data. There is a significant rise in cybersecurity concerns with the transfer of data from the field to the cloud, as servers, networks, and communication channels can be attacked by malicious parties. Several solution providers are developing digital twin solutions to test and build all types of equipment in a virtual environment, as well as predict asset conditions and unplanned failures. If these applications are compromised, they can reveal elements of Intellectual Property (IP), including details of automation and control systems operations. Hence, service organizations from highly regulated industries are hesitant to adopt modern asset performance management solutions. Also, the advanced mobile workers or BYOD policies allow field technicians to bring their devices to the field site. These personal devices are susceptible to attacks when they are connected to an unsecured network.
Challenges: Field service organizations are facing the need to reduce site visits to minimize human-to-human contact due to outbreak of Covid-19, resulting in issues such as clear communications with customers and assistance.
Despite significant medical progress over the last few decades, infectious diseases still pose a considerable threat to society. While some diseases are endemic to specific regions, others can spread, becoming epidemics or pandemics. While the most crucial aspect of an epidemic is the loss of human life, the spread of a virus also has significant repercussions for national or regional economies. The outbreak of any disease impacts trade among countries, further hampering the functioning of international supply chains. For instance, in 2020, the outbreak of the COVID-19 pandemic affected the world’s economy. COVID-19 emerged from Wuhan, China, and has affected the Chinese economy drastically. The field service industry is facing issues, such as decreasing calls for services. Some organizations have experienced a 12% decrease in daily call volumes. Industries such as energy and oil & gas are observing a decline in the demand globally. Several field service organizations are facing the need to reduce site visits to minimize human-to-human contact, resulting in issues such as clear communications with customers and assistance.
Opportunities: Emergence of technologies, such as augmented reality
Many technologies are making their way into the mainstream environment. This is seen in the field service management industry as well. Today, field service organizations seek to increase their operational efficiency through technologies such as augmented reality (AR) and virtual reality (VR). AR provides increased efficiency, especially with training and repairing modules and uploading sensor information to the technician’s AR glasses. This guides the technician through the process and also allows him to look inside the device and assess temperature, sensor, and pressure data. This also allows the technician to visually inspect the device without physically interacting with it, leading to the elimination of distractions and the need to look through manuals for hours. The result is gained efficiently, which translates into cost savings and satisfied customers. Field service technicians and customer service representatives will be able to virtually guide customers through maintenance or repair procedures. For minor repairs and service calls, a field technician may take a customer through a virtual tour to help them fix simple problems.
Market Ecosystem
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Based on component, solutions segment to be a larger contributor to the FSM market growth during the forecast period
Field service management solutions provide various services such as work order management, inventory management, scheduling, and dispatching, to simplify the work of the employees, streamline the workforce in organizations, and provide them with time to focus on more significant business aspects. Field service management solutions include time and attendance, leave and absence management, workforce analytics, and other solutions, such as fatigue management and task management, which help in maintaining various HR activities and analyzing data for core business processes. Field service optimization, increased usage of remote IoT connectivity, and the emergence of AR/VR in field-based verticals, such as energy and utilities, oil and gas, manufacturing, and construction and real estate, rapidly fuel the demand for field service management solutions. However, due to the COVID-19 pandemic, the output of these verticals has declined, which has directly affected the production. With this decrease, the usage of field services has also decreased. Several manufacturing plants across the globe have been closed due to containment measures. However, these verticals are now slowly starting their routine workflow
Based on solutions, the schedule, dispatch, and route optimization segment to be a larger contributor to the Field Service Management Market during the forecast period
The schedule, dispatch, and route optimization solution is gaining popularity in the field service landscape. It is used to collaboratively manage the workforce and enhance dispatch operations. The solution facilitates clients to maximize their output by allocating jobs to field representatives. It allocates jobs to field representatives based on their skills and current location to deliver services in minimum time. Dispatching is the process where the user sends out an employee (an engineer, specialist, or technician) to fix a problem or provide a solution. The process of dispatching is critical for customer satisfaction. To retain previous customers and satisfy the new ones, this is a very important business requirement. The solution enables field service organizations to schedule and dispatch resources as per the policy defined by them pertaining to customers, organizations, and regulatory requirements. The route optimization feature helps in finding the best possible route between two locations. The solution offers various advantages, such as automated scheduling decisions for real-time collaboration, complete visibility, fast service delivery, and enhanced customer experience. Other factors driving the growth of this segment include the rising demand for faster service delivery and the need to proactively manage service requests by automating scheduled requests as per business requirements.
Based on services, the implementation and integration segment to be a larger contributor to the Field Service Management market growth during the forecast period
Professional services include the assistance provided to a company by external sources. These services include system integration and implementation, too. Companies that offer professional services encompass technical consultants, dedicated project management teams, and enterprise video experts that specialize in the design and delivery of critical decision support software, tools, services, and expertise. Integration and implementation services are likely to share large revenues in the estimated year, as they enable clients to appropriately deploy and integrate field service management solutions with their existing systems, such as ERP and CRM. These services are provided by trained and technically expert professionals who can ensure the accurate deployment of field service management solutions. The market for field service management solutions is expected to grow because these solutions deliver field services in lesser time and cost.
Based on organization size, the large enterprises segment to be a larger contributor to the Field Service Management market growth during the forecast period
The affordability and high economies of scale enable organizations to leverage the benefits of FSM. Large enterprises have various departments and a decentralized workforce. The adoption of field service management solutions is higher in large enterprises, and the trend is expected to continue during the forecast period. Field service management solutions are important for large enterprises, as they have a large workforce, large volumes of documentation, and have to maintain extensive customer records.
Large enterprises face challenges in assigning work orders to field technicians and engineers. If work orders are not managed efficiently by large enterprises, they can lead to increased costs and lesser productivity. This can also lead to a loss of customer loyalty and market share. Large enterprises are focusing on adopting field service management solutions to centrally manage their business processes and critical data of their workforce and customers. These factors are expected to contribute to the growth of the large enterprise segment.
Based on deployment mode, the on-Premise segment to be a larger contributor to the Field Service Management market growth during the forecast period
The on-premise deployment field service accounts for a larger market share in the field service management market, by deployment type, owing to the security and flexibility provided by them while retrieving data, as field service enterprises deal with sensitive and confidential data about customers and companies. These enterprises use on-premise field service management solutions to have total control over information security about the customer and company. On-premise solutions are installed and hosted in an organization’s IT infrastructure and are managed by its internal IT staff. They require high initial investment by organizations, though they do not require incremental costs throughout the ownership, as in the case of cloud deployment. They limit the dependency of companies on third-party applications, which can be a threat to the sensitive information of end users. The ease of integration with the existing IT infrastructure and systems is high compared to the cloud deployment type.
Based on verticals, the manufacturing vertical to be a larger contributor to the Field Service Management market growth during the forecast period
The field service management for manufacturing organizations is a booming business. To help minimize machine downtime, manufacturing organizations are now looking to Industry 4.0 technologies that provide advancements, such as intelligent predictive maintenance and IoT, to detect anomalies in machines and send out real-time alert notifications. According to an industry expert report, manufacturing organizations in Southeast Asia stand to reduce equipment downtime by half before 2025 by implementing such technologies. A field service management (FSM) solution uses the predictive maintenance or IoT triggers to generate work activities; and, in real-time, find the best-suited field technician to be on-site to perform the work activity. This is done via built-in intelligent scheduling, dispatching, and optimized algorithms. FSM solutions should provide the field service technician with all the information and guidance necessary to execute the task most efficiently. With the help of Field Service Management solutions, manufacturers are capable of augmenting their business efficiency and consumer relationships.
APAC to grow at the highest CAGR during the forecast period
The APAC region is among the digital hubs of the world. Businesses in this region have been quick to identify the benefits of tech-enabled marketing solutions as a facilitator of digital transformation. The high growth of the market in APAC can be attributed to the high consumer spending and internet penetration, rising number of business processes, springing startups having limited IT budgets, and increasing adoption of cloud technologies. Furthermore, various global FSM solution provider including FieldEz has their businesses in the region due to the region's low-cost benefits and high availability of the workforce, with which adoption of Field Service Management solutions is expected to increase rapidly in future across the region. The region has witnessed increasing support from the government for the growth of SMEs and has a growing retail and e-commerce market, which drives the demand for FSM solutions. Furthermore, the adoption of cloud-based solutions and services is further boosting the market growth in the region. Additionally, the growing number of startups focusing on developing FSM solutions for enterprises across various verticals is expected to drive the regional market growth during the forecast period.
Key Market Players
The Field Service Management market is dominated by companies such as Oracle(US), Microsoft(US), Salesforce(US), IFS(Sweden), ServiceMax(US), SAP (Germany), Infor(US), Trimble(US), Comarch(Poland), ServicePower(US), OverIT(Italy), FieldAware(US), Geoconcept(France), Zinier(US), Accruent(US). These vendors have a large customer base and strong geographic footprint along with organized distribution channels, which helps them to increase revenues.
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|
Report Attributes |
Metrics |
|
Revenue Forecast Size in 2026 |
$5.7 billion |
|
Market Size in 2021 |
$3.2 billion |
|
Growth Rate (CAGR) |
11.9% from 2021-2026 |
|
Key Growth Drivers |
Increase in adoption of automation and digitalization in the field services industry |
|
Key Opportunities |
Emergence of technologies, such as augmented reality |
|
Market size available for years |
2016-2026 |
|
Base year considered |
2020 |
|
Forecast period |
2021-2026 |
|
Forecast units |
Value (USD Million) |
|
Market Segmenation |
Component (Solution and Services), Deployment Mode, Organization Size, Verticals, and Regions |
|
Regions covered |
North America, Europe, APAC, MEA, and Latin America |
|
Companies covered |
Oracle(US), Microsoft(US), Salesforce(US), IFS(Sweden), ServiceMax(US), SAP (Germany), Infor(US), Trimble(US), Comarch(Poland), ServicePower(US), OverIT(Italy), FieldAware(US), Geoconcept(France), Zinier(US), Accruent(US) |
This research report categorizes the Field Service Management (FSM) Market to forecast revenue and analyze trends in each of the following submarkets:
Market Based on the components:
- Solution
- Services
Based on the solutions:
- Schedule, Dispatch, and Route Optimization
- Customer Management
- Work Order Management
- Inventory Management
- Service Contract Management
- Reporting and Analytics
- Other Solutions (Billing, Invoicing, Tracking and Performance Management)
Based on the services:
- Integration and implementation
- Training and Support
- Consulting
Market Based on the Deployment Type:
- On-Premise
- Cloud
Based on the Organization Size:
- Large Enterprises
- SMEs
Based on the verticals:
- Telecom
- IT and IteS
- Healthcare and Life Sciences
- Manufacturing
- Construction and Real Estate
- Transportation and Logistics
- Energy and Utilities
- Oil and Gas
- Other Verticals (BFSI and Retail)
Based on regions:
-
North America
- US
- Canada
-
Europe
- UK
- Germany
- France
- Rest of Europe
-
APAC
- China
- Japan
- India
- Rest of APAC
-
Middle East
- UAE
- Saudi Arabia
- South Africa
- Rest of MEA
-
Latin America
- Brazil
- Mexico
- Argentina
- Rest of Latin America
Recent Developments
- In August 2021, Microsoft released an update which will allow administrators to easily embed a Dynamics 365 Customer Voice survey into their Field Service customer experience portal as part of the Track my technician experience. The survey will be offered to customers as a natural step in their booking lifecycle following a completed service visit. Survey results are tied back to the completed booking, providing insights that can be correlated to actions taken during that service visit.
- In July 2021, ServiceMax has signed a definitive agreement to acquire LiquidFrameworks, a leading mobile field operations management solutions company, specializing in the energy industry, from Luminate Capital Partners, a private equity firm investing in growth and enterprise software companies. The acquisition enables ServiceMax to expand its field service management solutions to meet the unique challenges of the energy sector.
- In April 2021, Dynamics 365 for field service made general availability of a new feature – Track my technician, which has automated service visit reminders that will ensure customers are ready and available when the technician arrives, eliminating wasted trips due to customer unavailability. Real-time location tracking while the technician is on the way helps your customers better plan their day around a service visit.
- In April 2021, Salesforce has rolled out new features in their latest Spring Release ‘21 for Salesforce Field Service, which includes the briefcase builder, appointment assistant, and point-to-point predictive routing. With “Briefcase Builder,” field service administrators have greater control over which records are available to technicians working offline.
- In March 2021, IFS Cloud integrates all IFS enterprise products under a single--user interface and unified data model, which enables customers to implement and get value faster.
- In March 2021, ServiceMax announced the debut of ServiceMax Engage, an intuitive mobile application that connects field service organizations with their end customers to increase service visibility, elevate the customer experience, and ensure asset data quality.
- In Feb 2021, ServicePower launched its insurance-focused solution suite called ServiceP&C. It expands Solution Portfolio to include Insurance-Focused Field Service Capabilities to improve the customer journey and adjuster efficiency.
Frequently Asked Questions (FAQ):
What is the market size of Field Service Management Market?
What is the Field Service Management Market CAGR?
Which are the driving factors for Field Service Management Market Growth?
Which are the driving factors for the growth of Field Service Management Market?
- Increase in demand for remote and on-site support
- Growing importance of customer satisfaction
- Adoption of Internet of Things (IoT) and wearable technology
- Shift towards proactive maintenance
- Expansion of cloud-based solutions
Who are the key players in the Field Service Management Market?
Which region has the highest market share in the Field Service Management Market?
Which solution segment is expected to witness high adoption in the coming years?
To speak to our analyst for a discussion on the above findings, click Speak to Analyst
TABLE OF CONTENTS
1 INTRODUCTION (Page No. - 27)
1.1 INTRODUCTION TO COVID–19
1.2 COVID–19 HEALTH ASSESSMENT
FIGURE 1 COVID–19: GLOBAL PROPAGATION
FIGURE 2 COVID–19 PROPAGATION: SELECT COUNTRIES
1.3 COVID–19 ECONOMIC ASSESSMENT
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
1.3.1 COVID–19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
1.4 OBJECTIVES OF THE STUDY
1.5 MARKET DEFINITION
1.5.1 INCLUSIONS AND EXCLUSIONS
1.6 MARKET SCOPE
1.6.1 MARKET SEGMENTATION
1.6.2 REGIONS COVERED
1.6.3 YEARS CONSIDERED FOR THE STUDY
1.7 CURRENCY CONSIDERED
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
1.8 STAKEHOLDERS
1.9 SUMMARY OF CHANGES
2 RESEARCH METHODOLOGY (Page No. - 37)
2.1 RESEARCH DATA
FIGURE 6 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Breakup of primary profiles
FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
TABLE 2 PRIMARY RESPONDENTS: MARKET
2.1.2.2 Key industry insights
2.2 MARKET BREAKUP AND DATA TRIANGULATION
FIGURE 8 DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 9 FIELD SERVICE MANAGEMENT MARKET: TOP–DOWN AND BOTTOM–UP APPROACHES
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF FSM FROM VENDORS
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM–UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF FSM VENDORS
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY –APPROACH 2 (DEMAND SIDE): FIELD SERVICE MANAGEMENT MARKET
FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION
FIGURE 14 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM THE SUPPLY SIDE
FIGURE 15 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM COMPONENT (1/2)
2.4 MARKET FORECAST
TABLE 3 FACTOR ANALYSIS
2.5 COMPANY EVALUATION MATRIX METHODOLOGY
FIGURE 16 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
FIGURE 17 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.7 ASSUMPTIONS FOR THE STUDY
2.8 LIMITATIONS OF THE STUDY
3 EXECUTIVE SUMMARY (Page No. - 53)
FIGURE 18 FIELD SERVICE MANAGEMENT MARKET: GLOBAL SNAPSHOT, 2019–2026
FIGURE 19 TOP–GROWING SEGMENTS IN THE MARKET
FIGURE 20 SOLUTION SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD
FIGURE 21 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION SEGMENT EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
FIGURE 22 INTEGRATION AND IMPLEMENTATION SEGMENT EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
FIGURE 23 ON–PREMISE SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD
FIGURE 24 LARGE ENTERPRISES SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD
FIGURE 25 TOP VERTICALS IN THE FSM MARKET, 2019–2026 (USD MILLION)
FIGURE 26 NORTH AMERICA EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
4 PREMIUM INSIGHTS (Page No. - 62)
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET
FIGURE 27 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE THE MARKET’S GROWTH
4.2 MARKET, BY COMPONENT, 2021 VS. 2026
FIGURE 28 SOLUTION SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE BY 2026
4.3 MARKET, BY DEPLOYMENT MODE, 2021 VS. 2026
FIGURE 29 ON–PREMISE SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE BY 2026
4.4 MARKET, BY ORGANIZATION SIZE, 2021 VS. 2026
FIGURE 30 LARGE ENTERPRISES EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE BY 2026
4.5 FSM MARKET, BY VERTICAL, 2021 VS. 2026
FIGURE 31 MANUFACTURING SEGMENT EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE BY 2026
4.6 MARKET INVESTMENT SCENARIO
FIGURE 32 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT FIVE YEARS
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 66)
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 33 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FIELD SERVICE MANAGEMENT MARKET
5.2.1 DRIVERS
5.2.1.1 Increase in adoption of automation and digitalization in the field services industry
5.2.1.2 Increase in adoption of BYOD and mobile–based FSM solutions
5.2.1.3 Increasing need for predictive analytics
5.2.1.4 Rise in demand of mobility for real–time visibility
5.2.2 RESTRAINTS
5.2.2.1 Security concerns of organizations related to data confidentiality
5.2.3 OPPORTUNITIES
5.2.3.1 Emergence of technologies, such as augmented reality
5.2.3.2 New sales opportunities by technicians and CRM in–order to improve the organization’s revenue
5.2.4 CHALLENGES
5.2.4.1 Field service organizations are facing the need to reduce site visits to minimize human–to–human contact due to the outbreak of Covid–19, resulting in issues such as clear communications with customers and assistance
5.2.4.2 Tracking the workforce in real–time, especially when they are off–field, is a major challenge
5.2.4.3 Ensuring the safety and liability concerns for workers visiting hazardous locations is one of the most important issues for many organizations
5.3 COVID–19–DRIVEN MARKET DYNAMICS
5.3.1 DRIVERS AND OPPORTUNITIES
5.3.2 RESTRAINTS AND CHALLENGES
5.4 COVID–19 IMPACT
FIGURE 34 COVID–19 ANALYSIS, 2019–2026
5.4.1 VENDOR INSIGHTS
5.4.2 REGIONAL INSIGHTS
5.4.3 VERTICAL INSIGHTS
5.5 CASE STUDY ANALYSIS
5.5.1 CASE STUDY 1: MAXIMIZING SERVICE EFFICIENCY WITH INSIGHTS
5.5.2 CASE STUDY 2: MORE TIME FOR CUSTOMER–FACING ACTIVITIES AND LESS EFFORT FOR SCHEDULING
5.5.3 CASE STUDY 3: IMPROVED CUSTOMER EXPERIENCE AND SHORTER TURN AROUND TIMES
5.5.4 CASE STUDY 4: INCREASE EFFICIENCY AND CUSTOMER SATISFACTION WITH A SINGLE ENTERPRISE SOFTWARE PLATFORM
5.6 ECOSYSTEM
FIGURE 35 ECOSYSTEM ANALYSIS: FIELD SERVICE MANAGEMENT MARKET
TABLE 4 MARKET: ECOSYSTEM
5.7 VALUE CHAIN ANALYSIS
FIGURE 36 VALUE CHAIN ANALYSIS: FSM MARKET
5.8 PRICING ANALYSIS
5.8.1 INTRODUCTION
5.9 PATENT ANALYSIS
FIGURE 37 NUMBER OF PATENTS PUBLISHED, 2010–2020
FIGURE 38 TOP FIVE PATENT OWNERS IN THE UNITED STATES
TABLE 5 TOP TEN PATENT OWNERS (UNITED STATES)
5.10 TECHNOLOGY ANALYSIS
5.10.1 MACHINE LEARNING
5.10.2 ARTIFICIAL INTELLIGENCE (AI)
5.10.3 INTERNET OF THINGS (IOT)
5.10.4 AUGMENTED REALITY (AR)
5.11 PORTER’S FIVE FORCES MODEL
FIGURE 39 FIELD SERVICE MANAGEMENT: PORTER’S FIVE FORCES ANALYSIS
TABLE 6 FIELD SERVICE MANAGEMENT SOLUTION: PORTER’S FIVE FORCES ANALYSIS
5.11.1 THREAT OF NEW ENTRANTS
5.11.2 THREAT OF SUBSTITUTES
5.11.3 BARGAINING POWER OF SUPPLIERS
5.11.4 BARGAINING POWER OF BUYERS
5.11.5 INTENSITY OF COMPETITIVE RIVALRY
5.12 REGULATIONS
5.12.1 NORTH AMERICA
5.12.2 EUROPE
5.12.3 ASIA PACIFIC
5.12.4 MIDDLE EAST AND AFRICA
5.12.5 LATIN AMERICA
5.13 TRENDS/DISRUPTIONS IMPACTING BUYERS
FIGURE 40 FSM MARKET: TRENDS/ DISRUPTIONS IMPACTING BUYERS
6 FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT (Page No. - 91)
6.1 INTRODUCTION
6.1.1 COMPONENT: MARKET DRIVERS
6.1.2 COMPONENT: COVID–19 IMPACT
FIGURE 41 SERVICES SEGMENT EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
TABLE 7 MARKETSIZE, BY COMPONENT, 2016–2020 (USD MILLION)
TABLE 8 MARKETSIZE, BY COMPONENT, 2021–2026 (USD MILLION)
6.2 SOLUTION
FIGURE 42 WORK ORDER MANAGEMENT SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 9 MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
TABLE 10 FSM MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
TABLE 11 SOLUTION: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 12 SOLUTION: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.2.1 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION
TABLE 13 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 14 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.2.2 CUSTOMER MANAGEMENT
TABLE 15 CUSTOMER MANAGEMENT: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 16 CUSTOMER MANAGEMENT: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.2.3 WORK ORDER MANAGEMENT
TABLE 17 WORK ORDER MANAGEMENT: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 18 WORK ORDER MANAGEMENT: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.2.4 INVENTORY MANAGEMENT
TABLE 19 INVENTORY MANAGEMENT: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 20 INVENTORY MANAGEMENT: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.2.5 SERVICE CONTRACT MANAGEMENT
TABLE 21 SERVICE CONTRACT MANAGEMENT: MARKET SIZE, BY REGION, 2016–2020 (USD MILION)
TABLE 22 SERVICE CONTRACT MANAGEMENT: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.2.6 REPORTING AND ANALYTICS
TABLE 23 REPORTING AND ANALYTICS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 24 REPORTING AND ANALYTICS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.2.7 OTHERS
TABLE 25 OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 26 OTHERS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.3 SERVICES
FIGURE 43 INTEGRATION AND IMPLEMENTATION SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 27 MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
TABLE 28 MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
TABLE 29 SERVICES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 30 SERVICES: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.3.1 CONSULTING
TABLE 31 CONSULTING: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 32 CONSULTING: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.3.2 INTEGRATION AND IMPLEMENTATION
TABLE 33 INTEGRATION AND IMPLEMENTATION: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 34 INTEGRATION AND IMPLEMENTATION: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.3.3 TRAINING AND SUPPORT
TABLE 35 TRAINING AND SUPPORT: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 36 TRAINING AND SUPPORT: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE (Page No. - 109)
7.1 INTRODUCTION
7.1.1 DEPLOYMENT MODE: MARKET DRIVERS
7.1.2 DEPLOYMENT MODE: COVID–19 IMPACT
FIGURE 44 CLOUD SEGMENT EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
TABLE 37 MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 38 MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION)
7.2 ON–PREMISE
TABLE 39 ON–PREMISE: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 40 ON–PREMISE: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
7.3 CLOUD
TABLE 41 CLOUD: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 42 CLOUD: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE (Page No. - 114)
8.1 INTRODUCTION
8.1.1 ORGANIZATION SIZE: MARKET DRIVERS
8.1.2 ORGANIZATION SIZE: COVID–19 IMPACT
FIGURE 45 SMES SEGMENT EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
TABLE 43 MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 44 MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
8.2 LARGE ENTERPRISES
TABLE 45 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 46 LARGE ENTERPRISES: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
8.3 SMES (SMALL AND MEDIUM–SIZED ENTERPRISES)
TABLE 47 SMES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 48 SMES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL (Page No. - 120)
9.1 INTRODUCTION
9.1.1 VERTICALS: MARKET DRIVERS
9.1.2 VERTICALS: COVID–19 IMPACT
FIGURE 46 TRANSPORTATION AND LOGISTICS VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 49 MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
TABLE 50 MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
9.2 TELECOM
TABLE 51 TELECOM: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 52 TELECOM: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
9.3 IT AND ITES
TABLE 53 IT AND ITES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 54 IT AND ITES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
9.4 HEALTHCARE AND LIFE SCIENCES
TABLE 55 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 56 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
9.5 MANUFACTURING
TABLE 57 MANUFACTURING: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 58 MANUFACTURING: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
9.6 CONSTRUCTION AND REAL ESTATE
TABLE 59 CONSTRUCTION AND REAL ESTATE: FSM MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 60 CONSTRUCTION AND REAL ESTATE: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
9.7 TRANSPORTATION AND LOGISTICS
TABLE 61 TRANSPORTATION AND LOGISTICS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 62 TRANSPORTATION AND LOGISTICS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
9.8 ENERGY AND UTILITIES
TABLE 63 ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 64 ENERGY AND UTILITIES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
9.9 OIL AND GAS
TABLE 65 OIL AND GAS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 66 OIL AND GAS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
9.10 OTHERS
TABLE 67 OTHER VERTICALS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 68 OTHER VERTICALS: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
10 FIELD SERVICE MANAGEMENT MARKET, BY REGION (Page No. - 136)
10.1 INTRODUCTION
FIGURE 47 ASIA PACIFIC TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD
TABLE 69 MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
TABLE 70 MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
10.2 NORTH AMERICA
10.2.1 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.2.2 NORTH AMERICA: COVID–19 IMPACT
FIGURE 48 NORTH AMERICA: MARKET SNAPSHOT
TABLE 71 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
TABLE 72 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
TABLE 73 NORTH AMERICA: MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
TABLE 74 NORTH AMERICA: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
TABLE 75 NORTH AMERICA: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
TABLE 76 NORTH AMERICA: FSM MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
TABLE 77 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 78 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
TABLE 79 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 80 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 81 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
TABLE 82 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
TABLE 83 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
TABLE 84 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
10.2.3 UNITED STATES
TABLE 85 UNITED STATES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 86 UNITED STATES: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 87 US: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 88 US: MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION)
10.2.4 CANADA
TABLE 89 CANADA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 90 CANADA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 91 CANADA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 92 CANADA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.3 EUROPE
10.3.1 EUROPE: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.3.2 EUROPE: COVID–19 IMPACT
TABLE 93 EUROPE: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
TABLE 94 EUROPE: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
TABLE 95 EUROPE: MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
TABLE 96 EUROPE: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
TABLE 97 EUROPE: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
TABLE 98 EUROPE: MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
TABLE 99 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 100 EUROPE: FSM MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
TABLE 101 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 102 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 103 EUROPE: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
TABLE 104 EUROPE: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
TABLE 105 EUROPE: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
TABLE 106 EUROPE: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
10.3.3 UNITED KINGDOM
TABLE 107 UK: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 108 UK: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 109 UK: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 110 UK: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.3.4 GERMANY
TABLE 111 GERMANY: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 112 GERMANY: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 113 GERMANY: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 114 GERMANY: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.3.5 FRANCE
TABLE 115 FRANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 116 FRANCE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 117 FRANCE: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 118 FRANCE: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.3.6 REST OF EUROPE
TABLE 119 REST OF EUROPE: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 120 REST OF EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 121 REST OF EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 122 REST OF EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.4.2 ASIA PACIFIC: COVID–19 IMPACT
FIGURE 49 ASIA PACIFIC: MARKET SNAPSHOT
TABLE 123 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
TABLE 124 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
TABLE 125 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
TABLE 126 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
TABLE 127 ASIA PACIFIC: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
TABLE 128 ASIA PACIFIC: MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
TABLE 129 ASIA PACIFIC: FSM MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 130 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
TABLE 131 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 132 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 133 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
TABLE 134 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
TABLE 135 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
TABLE 136 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
10.4.3 CHINA
TABLE 137 CHINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 138 CHINA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 139 CHINA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 140 CHINA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.4.4 JAPAN
TABLE 141 JAPAN: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 142 JAPAN: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 143 JAPAN: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 144 JAPAN: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.4.5 INDIA
TABLE 145 INDIA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 146 INDIA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 147 INDIA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 148 INDIA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.4.6 REST OF ASIA PACIFIC
TABLE 149 REST OF ASIA PACIFIC: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 150 REST OF ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 151 REST OF ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 152 REST OF ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.5 MIDDLE EAST & AFRICA
10.5.1 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.5.2 MIDDLE EAST & AFRICA: COVID–19 IMPACT
TABLE 153 MIDDLE EAST & AFRICA: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
TABLE 154 MIDDLE EAST & AFRICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
TABLE 155 MIDDLE EAST & AFRICA: MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
TABLE 156 MIDDLE EAST & AFRICA: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
TABLE 157 MIDDLE EAST & AFRICA: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
TABLE 158 MIDDLE EAST & AFRICA: MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
TABLE 159 MIDDLE EAST & AFRICA: FSM MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 160 MIDDLE EAST & AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
TABLE 161 MIDDLE EAST & AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 162 MIDDLE EAST & AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 163 MIDDLE EAST & AFRICA: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
TABLE 164 MIDDLE EAST & AFRICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
TABLE 165 MIDDLE EAST & AFRICA: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
TABLE 166 MIDDLE EAST & AFRICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
10.5.3 UNITED ARAB EMIRATES
TABLE 167 UNITED ARAB EMIRATES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 168 UNITED ARAB EMIRATES: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 169 UNITED ARAB EMIRATES: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 170 UNITED ARAB EMIRATES: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.5.4 SAUDI ARABIA
TABLE 171 SAUDI ARABIA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 172 SAUDI ARABIA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 173 SAUDI ARABIA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 174 SAUDI ARABIA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.5.5 SOUTH AFRICA
TABLE 175 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 176 SOUTH AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 177 SOUTH AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 178 SOUTH AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.5.6 REST OF MIDDLE EAST & AFRICA
TABLE 179 REST OF MIDDLE EAST & AFRICA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 180 REST OF MIDDLE EAST & AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 181 REST OF MIDDLE EAST & AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 182 REST OF MIDDLE EAST & AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.6 LATIN AMERICA
10.6.1 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
10.6.2 LATIN AMERICA: COVID–19 IMPACT
TABLE 183 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
TABLE 184 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
TABLE 185 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
TABLE 186 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
TABLE 187 LATIN AMERICA: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
TABLE 188 LATIN AMERICA: MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
TABLE 189 LATIN AMERICA MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 190 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
TABLE 191 LATIN AMERICA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 192 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 193 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
TABLE 194 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
TABLE 195 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
TABLE 196 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
10.6.3 BRAZIL
TABLE 197 BRAZIL: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 198 BRAZIL: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 199 BRAZIL: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 200 BRAZIL: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.6.4 MEXICO
TABLE 201 MEXICO: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 202 MEXICO: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 203 MEXICO: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 204 MEXICO: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.6.5 ARGENTINA
TABLE 205 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 206 ARGENTINA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 207 ARGENTINA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 208 ARGENTINA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
10.6.6 REST OF LATIN AMERICA
TABLE 209 REST OF LATIN AMERICA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
TABLE 210 REST OF LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
TABLE 211 REST OF LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
TABLE 212 REST OF LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
11 COMPETITIVE LANDSCAPE (Page No. - 192)
11.1 INTRODUCTION
FIGURE 50 MARKET EVALUATION FRAMEWORK
11.2 RIGHT TO WIN
11.3 MARKET SHARE OF TOP VENDORS
TABLE 213 FIELD SERVICE MANAGEMENT: DEGREE OF COMPETITION
FIGURE 51 FIELD SERVICE MANAGEMENT MARKET: VENDOR SHARE ANALYSIS
11.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS
FIGURE 52 HISTORICAL REVENUE ANALYSIS, 2016–2020
11.5 KEY MARKET DEVELOPMENTS
11.5.1 NEW LAUNCHES
TABLE 214 NEW LAUNCHES, 2018–2021
11.5.2 DEALS
TABLE 215 DEALS, 2018– 2021
11.5.3 OTHERS
TABLE 216 OTHERS, 2018– 2021
11.6 COMPANY EVALUATION QUADRANT
11.6.1 STARS
11.6.2 EMERGING LEADERS
11.6.3 PERVASIVE PLAYERS
11.6.4 PARTICIPANTS
FIGURE 53 FIELD SERVICE MANAGEMENT MARKET (GLOBAL): COMPANY EVALUATION QUADRANT, 2020
TABLE 217 COMPANY SOLUTION FOOTPRINT
TABLE 218 COMPANY VERTICAL FOOTPRINT
TABLE 219 COMPANY REGION FOOTPRINT
TABLE 220 COMPANY FOOTPRINT
11.7 SME EVALUATION QUADRANT
11.7.1 RESPONSIVE VENDORS
11.7.2 PROGRESSIVE VENDORS
11.7.3 DYNAMIC VENDORS
11.7.4 PARTICIPANTS
TABLE 221 SMES COMPANY FOOTPRINT
FIGURE 54 FIELD SERVICE MANAGEMENT MARKET (SMES): COMPANY EVALUATION QUADRANT, 2020
12 COMPANY PROFILES (Page No. - 207)
12.1 MAJOR PLAYERS
(Business Overview, Products & Services, Key Insights, Recent Developments, MnM View)*
12.1.1 ORACLE
TABLE 222 ORACLE: BUSINESS OVERVIEW
FIGURE 55 ORACLE: COMPANY SNAPSHOT
TABLE 223 ORACLE: PRODUCTS/ SERVICES OFFERED
TABLE 224 ORACLE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES
TABLE 225 ORACLE: FSM MARKET: DEALS
12.1.2 MICROSOFT
TABLE 226 MICROSOFT: BUSINESS OVERVIEW
FIGURE 56 MICROSOFT: COMPANY SNAPSHOT
TABLE 227 MICROSOFT: PRODUCTS/ SERVICES OFFERED
TABLE 228 MICROSOFT: MARKET: PRODUCT LAUNCHES
TABLE 229 MICROSOFT: FIELD SERVICE MANAGEMENT MARKET: DEALS
12.1.3 SALESFORCE
TABLE 230 SALESFORCE: BUSINESS OVERVIEW
FIGURE 57 SALESFORCE: COMPANY SNAPSHOT
TABLE 231 SALESFORCE: PRODUCTS OFFERED
TABLE 232 SALESFORCE: MARKET: PRODUCT LAUNCHES
TABLE 233 SALESFORCE: FSM MARKET: DEALS
12.1.4 IFS
TABLE 234 IFS: BUSINESS OVERVIEW
TABLE 235 IFS: PRODUCTS AND SERVICES OFFERED
TABLE 236 IFS: MARKET: PRODUCT LAUNCHES
TABLE 237 IFS: FIELD SERVICE MANAGEMENT MARKET: DEALS
12.1.5 SERVICEMAX
TABLE 238 SERVICEMAX: BUSINESS OVERVIEW
TABLE 239 SERVICEMAX: PRODUCTS OFFERED
TABLE 240 SERVICEMAX: MARKET: PRODUCT LAUNCHES
TABLE 241 SERVICEMAX: FSM MARKET: DEALS
12.1.6 SAP SE
TABLE 242 SAP SE: BUSINESS OVERVIEW
FIGURE 58 SAP SE: COMPANY SNAPSHOT
TABLE 243 SAP SE: PRODUCTS AND SERVICES OFFERED
TABLE 244 ]MARKET: DEALS
12.1.7 INFOR
TABLE 245 INFOR: BUSINESS OVERVIEW
TABLE 246 INFOR: PRODUCTS AND SERVICES OFFERED
TABLE 247 INFOR: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES
12.1.8 TRIMBLE
TABLE 248 TRIMBLE: BUSINESS OVERVIEW
FIGURE 59 TRIMBLE: COMPANY SNAPSHOT
TABLE 249 TRIMBLE: PRODUCTS OFFERED
TABLE 250 TRIMBLE: ]MARKET: PRODUCT LAUNCHES
TABLE 251 TRIMBLE: FSM MARKET: DEALS
12.1.9 COMARCH
TABLE 252 COMARCH: BUSINESS OVERVIEW
FIGURE 60 COMARCH: COMPANY SNAPSHOT
TABLE 253 COMARCH: PRODUCTS OFFERED
TABLE 254 COMARCH: MARKET: DEALS
12.1.10 SERVICEPOWER
TABLE 255 SERVICEPOWER: BUSINESS OVERVIEW
TABLE 256 SERVICEPOWER: PRODUCTS AND SERVICES OFFERED
TABLE 257 SERVICEPOWER: MARKET: PRODUCT LAUNCHES
TABLE 258 SERVICEPOWER: FIELD SERVICE MANAGEMENT MARKET: DEALS
12.1.11 OVERIT
12.1.12 FIELDAWARE
12.1.13 GEOCONCEPT
12.1.14 ZINIER
12.1.15 ACCRUENT
12.1.16 PRAXEDO
12.1.17 FIELDEZ
12.1.18 FIELDEDGE
12.1.19 JOBBER
12.1.20 SERVICETITAN
12.1.21 KICKSERV
12.1.22 PEGA
12.1.23 MHELPDESKS
12.1.24 SKEDULO
12.1.25 HOUSECALL PRO
12.1.26 APPTIVO
12.1.27 SERVICE FUSION
12.1.28 GOSPOTCHECK
12.1.29 SERVICETRADE
12.1.30 COMMUSOFT
12.1.31 SERVICEBRIDGE
12.1.32 HUSKY INTELLIGENCE
12.1.33 SMART SERVICE
12.1.34 FIELD PULSE
12.1.35 SERVICE AUTOPILOT
12.1.36 SUCCESSWARE
12.1.37 WORKIZ
12.1.38 WORKWAVE
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.
13 ADJACENT/RELATED MARKETS (Page No. - 268)
13.1 INTRODUCTION
13.1.1 RELATED MARKETS
13.1.2 LIMITATIONS
13.2 WORKFORCE MANAGEMENT MARKET
13.2.1 WORKFORCE MANAGEMENT, BY VERTICAL
13.2.1.1 Introduction
TABLE 259 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
TABLE 260 TELECOM: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
TABLE 261 GOVERNMENT: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
TABLE 262 CONSUMER GOODS AND RETAIL: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
TABLE 263 MANUFACTURING: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
TABLE 264 ENERGY AND UTILITIES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
TABLE 265 TRANSPORTATION AND LOGISTICS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
TABLE 266 HEALTHCARE AND LIFE SCIENCES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
TABLE 267 INFORMATION TECHNOLOGY ENABLED SERVICES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
TABLE 268 OTHERS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
13.2.2 WORKFORCE MANAGEMENT, BY REGION
13.2.2.1 Introduction
TABLE 269 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
TABLE 270 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
TABLE 271 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
TABLE 272 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
TABLE 273 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET
13.3.1 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY VERTICAL
13.3.1.1 Introduction
TABLE 274 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
TABLE 275 TELECOM AND IT: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
TABLE 276 MANUFACTURING: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
TABLE 277 HEALTHCARE AND LIFE SCIENCES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
TABLE 278 CONSUMER GOODS AND RETAIL: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
TABLE 279 TRANSPORTATION AND LOGISTICS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
TABLE 280 CONSTRUCTION AND REAL ESTATE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
TABLE 281 ENERGY AND UTILITIES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
TABLE 282 OTHERS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
13.3.2 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION
13.3.2.1 Introduction
TABLE 283 NORTH AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
TABLE 284 EUROPE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
TABLE 285 ASIA PACIFIC: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
TABLE 286 MIDDLE EAST AND AFRICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
TABLE 287 LATIN AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
14 APPENDIX (Page No. - 282)
14.1 DISCUSSION GUIDE
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.3 AVAILABLE CUSTOMIZATIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS
The study involved 4 major activities to estimate the current market size of FSM. Exhaustive secondary research was done to collect information on the market, the peer market, and the parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. After that, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments.
Secondary Research
In the secondary research process, various secondary sources were referred to for identifying and collecting information for this study. The secondary sources included annual reports, press releases, and investor presentations of companies; whitepapers; certified publications; and articles from recognized associations, such as data center knowledge and government publishing sources. The research study involved the use of extensive secondary sources, directories, and databases, such as D&B Hoovers, DiscoverOrg, Factiva, Bloomberg BusinessWeek, Statista.com, Cloud Computing Association, The Technology & Services Industry Association (TSIA), International Association of Business Communicators (IABC), World Economic Outlook (WEO), United Nations Economic and Social Commission for Asia and the Pacific Economic Commission for Latin America, Arab Information and Communication Technology Organization to identify and collect information useful for this technical, market-oriented, and commercial study of the FSM market. Secondary research was mainly used to obtain key information about the industry’s value chain, the total pool of key players, market classification and segmentation as per the industry trends to the bottom-most level, regional markets, and key developments from both market and technology-oriented perspectives.
Primary Research
In the primary research process, various primary sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. Primary sources from the supply-side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from various key companies and organizations providing FSM solutions. The primary sources from the demand side included the end-users of event management software solutions, which included Chief Information Officers (CIOs), IT technicians and technologists, and IT managers at public and investor-owned utilities.
The following figure depicts the breakup of the primary profiles:
To know about the assumptions considered for the study, download the pdf brochure
Market Size Estimation
Both top-down and bottom-up approaches were used to estimate and validate the total size of the FSM market. They were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:
- The key players in the industry and markets have been identified through extensive secondary research.
- The industry’s supply chain and market size, in terms of value, have been determined through primary and secondary research processes.
- All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.
Data Triangulation
After arriving at the overall market size—using the market size estimation processes as explained above—the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, the data triangulation and market breakup procedures were employed, wherever applicable. The data was triangulated by studying several factors and trends from both, the demand and supply sides, in the FSM market.
Report Objectives
- To describe and forecast the Global FSM component (solution and services), deployment mode, organization size, industry verticals, and regions from 2021 to 2026, and analyze the various macro and microeconomic factors that affect the market growth
- To forecast the market size of regional segments: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
- To provide detailed information related to the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the FSM market
- To strategically analyze the market’s subsegments with respect to individual growth trends, prospects, and contribution to the total market
- To analyze opportunities in the market for stakeholders and provide details of the competitive landscape for major players
- To comprehensively analyze the core competencies of key players
- To track and analyze competitive developments, such as mergers and acquisitions, product developments, partnerships and collaborations, and business expansion activities, in the market
- To track and analyze COVID-19 and competitive developments, such as mergers and acquisitions, new product developments, and partnerships and collaborations, in the market.
Field Resource Management Market & its impact on Field Service Management Market
FRM solutions primarily focus on managing and optimizing field resources such as vehicles, equipment, and personnel. These solutions typically include features such as scheduling, dispatching, tracking, and monitoring of field resources. The goal of FRM is to ensure that the right resources are assigned to the right job at the right time, and that these resources are used efficiently to complete the job in a timely manner.
FRM solutions provide tools for effectively managing and optimizing field resources such as vehicles, equipment, and personnel. This enables organizations to improve their operational efficiency, reduce costs, and enhance customer satisfaction by ensuring that the right resources are assigned to the right job at the right time. By using FRM solutions, organizations can improve their resource allocation, reduce downtime, and increase productivity.
Here are a few ways in which the Field Resource Management market is expected to impact the Field Service Management market:
- Improved Resource Allocation: FRM solutions provide real-time visibility into the location and status of field resources, enabling organizations to allocate them more effectively.
- Enhanced Customer Service: By optimizing the use of field resources, organizations can improve their ability to respond to customer requests quickly and efficiently.
- Cost Savings: By reducing downtime and optimizing resource allocation, FRM solutions can help organizations reduce costs associated with field service operations.
- Integrated Solutions: As more organizations adopt integrated FRM and FSM solutions, they will be able to achieve a more holistic view of their field operations.
Futuristic growth use-cases of Field Resource Management Market
- Autonomous Vehicles: The use of autonomous vehicles in field operations is expected to increase in the future, and FRM solutions will play a critical role in managing and optimizing these resources. FRM solutions can be used to track the location and status of autonomous vehicles, schedule and dispatch them, and monitor their performance, ensuring that they are being used effectively.
- Predictive Maintenance: FRM solutions can be used to monitor the performance of field equipment in real-time, allowing organizations to identify potential issues before they become major problems. By using predictive maintenance, organizations can reduce downtime and extend the lifespan of their equipment, leading to cost savings and improved efficiency.
- Augmented Reality: Augmented reality (AR) technology can be used to provide field technicians with real-time information and guidance while they are on the job. FRM solutions can be used to track the location of technicians and provide them with AR-enabled tools and information, enabling them to perform their tasks more efficiently and effectively.
- Artificial Intelligence: Artificial intelligence (AI) can be used to analyze data from field operations, providing insights into areas for improvement and optimization. FRM solutions can be used to collect and analyze data from field resources, enabling organizations to identify patterns and trends that can inform their decision-making.
- Smart Cities: FRM solutions can be used to manage and optimize field resources in smart city applications, such as traffic management, waste management, and energy distribution. By using FRM solutions, organizations can improve the efficiency and effectiveness of these services, leading to cost savings and improved sustainability.
Some of the Top players in Field Resource Management market are Verizon Connect, Trimble, Oracle, AT&T, IBM, SAP, ClickSoftware, IFS, ServiceMax, Honeywell.
New business opportunities in the Field Resource Management market
Here are some of the new business opportunities in the Field Resource Management market:
- Predictive maintenance: Predictive maintenance is a key area of growth in the FRM market, as organizations look to optimize their operations by predicting and preventing equipment failures before they occur.
- Mobile workforce management: With the increasing use of mobile devices and cloud-based applications, there is a growing demand for mobile workforce management solutions that can help organizations manage their field workers more efficiently.
- Internet of Things (IoT) integration: The integration of IoT sensors and devices into FRM solutions is an area of rapid growth, as organizations look to track their assets, monitor equipment performance, and optimize their operations.
- Artificial intelligence and machine learning: As data volumes grow, there is a need for AI and machine learning solutions that can help organizations make sense of the data and identify trends and patterns.
- Integration with other systems: FRM solutions that can integrate with other systems such as customer relationship management (CRM) and enterprise resource planning (ERP) will be in high demand.
Industries that are being impacted by the Field Resource Management Market
Here are some examples of industries that are being impacted by the Field Resource Management market:
- Transportation and logistics: The transportation and logistics industry is one of the most important markets for FRM solutions. By providing real-time tracking of vehicles and shipments, as well as automated scheduling and dispatching of drivers and vehicles, FRM solutions can help organizations improve their efficiency and reduce costs. For example, a company like DHL is already using FRM solutions to optimize their logistics and supply chain operations.
- Construction: The construction industry is another market that can benefit from FRM solutions. By providing real-time tracking of equipment and materials, as well as scheduling and dispatching of workers, FRM solutions can help construction companies manage their resources more efficiently and reduce downtime. For example, a company like Caterpillar is already using FRM solutions to track its fleet of construction equipment.
- Utilities: The utilities industry, including gas, water, and electricity providers, can also benefit from FRM solutions. By providing real-time tracking of field workers, as well as automated scheduling and dispatching of jobs, FRM solutions can help utilities improve their response times and reduce downtime. For example, a company like American Water is already using FRM solutions to manage its field operations.
- Manufacturing: The manufacturing industry can also benefit from FRM solutions, particularly in the areas of predictive maintenance and asset tracking. By using IoT sensors and machine learning algorithms, FRM solutions can help manufacturers identify and prevent equipment failures before they occur, as well as track the location and usage of their assets. For example, a company like Boeing is already using FRM solutions to optimize its manufacturing operations.
- Healthcare: The healthcare industry is another market that can benefit from FRM solutions, particularly in the area of home healthcare. By providing real-time tracking of healthcare workers, as well as scheduling and dispatching of appointments, FRM solutions can help healthcare providers improve their efficiency and reduce costs. For example, a company like BrightStar Care is already using FRM solutions to manage its home healthcare operations.
COVID-19 Impact
Due to the COVID 19 outbreak, organizations across the globe are experiencing huge changes in the way products and services are bought and sold. Many studies and survey organizations, including large enterprises and SMEs, have increased their marketing spend during and after the COVID-19 lockdown situation. The COVID-19 pandemic has affected every segment of the society, including individuals and businesses. The technological ecosystem has been playing a pivotal role across the globe. Field service management firms are experiencing immense pressure to effectively lead teams and ensure safety compliance with the outbreak of COVID-19. There is no space for miscommunication or distrust. According to Harvard Business Review, before the pandemic, the US average for organizational trust was only 70%. Seeing that stressful situations exacerbate fear and distrust, it is even more critical at this point of time to focus on developing confidence within the organization. Various pricing strategies are being implemented by the vendors to survive in the competitive market environment, especially after the pandemic. Many software vendors are adopting customer-centric pricing strategies enabled by technological advancements. In March 2020, ServiceMax offered free availability of its communication platform named Zinc for their new customers. This offering aims to establish direct communication of the fieldwork team across the service delivery chain to help serve customers in real-time by maintaining safety during the pandemic. Many companies are increasingly adopting policies, such as Bring Your Own Device (BYOD), which allow their technicians to use their devices such as mobile phones and laptops for work, which is not only reducing the overall IT cost but offering availability of tools for field workers and their safety too. Due to the COVID-19 outbreak, field service solutions have gained momentum in traction, as companies have altered their annual budgets and preferences to get through during this pandemic. Also, companies across the world are financing heavily in field service solutions to continue operations. According to a survey by Copperberg, about 35% of organizations have invested in remote support technology because of COVID-19. The COVID-19 pandemic has also boosted field service solution adoption across industry verticals as the users move to leverage field service solutions advantages, such as expansions and less cost. Despite the global economic slowdown, around 50% of subscription companies are expanding at a similar pace without any negative influence due to the COVID-19 pandemic. Retailers need to reallocate financial and human resources in the wake of the pandemic and COVID-19 shutdowns to digital innovation.
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Growth opportunities and latent adjacency in Field Service Management Market
Interested to learn more about Field Service Management Market report. When was the latest version updated, data available? Also, looking for breakouts by region, industry verticals served, use cases. Does this report covers the COVID-19 impact analysis as well? In addion, looking for projections by Use Case (e.g. scheduling, inventory management, etc) and GEO (US, Europe, APAC)
We would like to learn more about the Field Service Management Market study. We are looking for breakouts in the following categories - region, industry vertical, and use case. Does the report cover Covid impact analysis along with updated market numbers and competitive landscape? We are also interested in By Use Case (e.g. scheduling, inventory management, etc) and By Geo (US, Europe, APAC) market projections.
Interested in identifying field service company