HOME Top Market Reports Healthcare BPO Market Payer (Claims Processing, HR Services, Finance & Accounts), Provider (Medical Billing & Coding) & Pharmaceutical (Clinical Trial, Contract Manufacturing, & Non-Clinical Services) - Trends & Forecasts (2013 - 2018)

Healthcare BPO Market Payer (Claims Processing, HR Services, Finance & Accounts), Provider (Medical Billing & Coding) & Pharmaceutical (Clinical Trial, Contract Manufacturing, & Non-Clinical Services) - Trends & Forecasts (2013 - 2018)

By: marketsandmarkets.com
Publishing Date: January 2014
Report Code:  HIT 2168

 

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The global healthcare BPO market is defined as payer, provider, and pharmaceutical outsourcing. Each of these industry divisions is further segmented into appropriate service segments and sub-segments. The payer market is segmented into claims processing, member services, HR services, and finance and accounts segments. The provider market is segmented into medical billing, medical coding, medical transcription, and finance and account segments. The pharmaceutical outsourcing market is segmented into contract research organizations, contract manufacturing organizations, and non-clinical services. These service segments are further segmented into appropriate service sub-segments. The market is also segmented based on source and destination geographies. The source geographies in this report are the U.S., Europe, and Rest of the World. The destination geographies are India, China, the U.S., Europe, Philippines, LATAM, Middle East, and Rest of the World. The U.S. accounts for the largest share in the healthcare BPO market. The large share of the U.S. is attributed to increased demand from payer and provider segments, due to recent regulatory changes in the U.S.

The U.S. is the largest source segment for the global market, followed by Europe and Asia. The U.S. is also the largest destination geography for the healthcare BPO market, followed by India and Europe.

The major players in healthcare BPO market include Accenture (Ireland), Medusind (U.S.), GeBBS Healthcare (U.S.), Genpact Limited (Bermuda), Inventive (U.S.), Cognizant Technology Solutions Corporation (U.S.), Lonza (Switzerland), Catalent (U.S.), Boehringer Ingelheim (Germany), DSM Pharma (U.S.), Quintiles (U.S.), Covance (U.S.), PPD (U.S.), Parexel (U.S.), Charles Rivers Laboratories (U.S.), and ICON (Ireland), among others.

Scope of the Report

This research report categorizes the global market into the following segments and sub-segments:

The Healthcare BPO Market, by Segment:

  • Payer
  • Provider
  • Pharmaceutical

The Payer Outsourcing Market, by Services:

  • Claims Processing
    • Claims indexing
    • Claims investigation
    • Claims adjudication
    • Claims repricing
    • Claims settlement
    • Litigation management
    • Information management
  • HR Services
  • Member Services/Customer Care
  • Finance and Accounts

The Provider Outsourcing Market, by Services:

  • Medical Billing
  • Medical Coding
  • Medical Transcription
  • Finance and Accounts

The Pharmaceutical Outsourcing Market, by Services:

  • CRO Market
    • Drug Discovery
    • Pre-clinical
    • Phase I
    • Phase II
    • Phase III
    • Phase IV
    • Clinical Data Management and Biostatistics
    • Medical Writing
    • Regulatory Services Outsourcing
    • Other Services
  • CMO Market
    • API Manufacturing
    • Formulation and Packaging
  • Non-clinical Services Market
    • Supply Chain Management and Logistics
    • Sales and Marketing Management
      • Marketing KPO/Sales analytics
    • Other Non-clinical Functions

Source geographies:

  • U.S.
  • Europe
  • RoW

Destination geographies:

  • U.S.
  • India
  • Europe
  • China
  • Philippines
  • LATAM
  • Middle East
  • RoW

Table Of Contents
 
1 Introduction (Page No. - 26)
   1.1 Key Take-Aways
   1.2 Report Description
   1.3 Market Segments and Market Aspects Covered
   1.4 Stakeholders
   1.5 Report Assumptions
       1.5.1 General Assumptions
       1.5.2 Forecast Assumptions
   1.6 Research Methodology
       1.6.1 Market Size Estimation
       1.6.2 Data Triangulation
       1.6.3 Market Forecasting Model
       1.6.4 Key Data Points Taken From Secondary Sources
       1.6.5 Key Data Points Taken From Primary Sources

2 Executive Summary (Page No. - 33)

3 Healthcare BPO Market Overview (Page No. - 37)
   3.1 Introduction
   3.2 History and Evolution
   3.3 Market Dynamics
       3.3.1 Drivers
             3.3.1.1 Introduction of the Patient Protection and Affordable Care Act (Ppaca)
             3.3.1.2 Need To Reduce Rising Healthcare Costs
             3.3.1.3 Shortage of Skilled Personnel
       3.3.2 Restraints
             3.3.2.1 Unforeseen Costs
             3.3.2.2 Confidentiality and Security of Data Is A Major Concern
             3.3.2.3 Loss of Managerial Control
       3.3.3 Opportunities
             3.3.3.1 Consolidation of the U.S. Healthcare System
             3.3.3.2 Icd-10 Conversion
   3.4 Market Share
   3.5 Porter’s Five Forces Analysis
       3.5.1 Bargaining Power of Suppliers
       3.5.2 Bargaining Power of Buyers
       3.5.3 Threat From New Entrants
       3.5.4 Threat From Substitutes Services
       3.5.5 Degree of Competition
       3.5.6 Overall Porter’s Analysis

4 Healthcare Payer Outsourcing Market (Page No. - 48)
   4.1 Introduction
       4.1.1 Drivers
             4.1.1.1 Ppaca Will Add Approximately 30 Million Individuals To the American Insurance
       4.1.2 Restraints
             4.1.2.1 Errors During Client Interaction Could Affect A Company’s Reputation
       4.1.3 Opportunities
             4.1.3.1 Vendors With Complete Range of Services Attract Insurance Providers
   4.2 Claims Processing
       4.2.1 Claims Indexing
       4.2.2 Claims Investigation
       4.2.3 Claims Adjudication
       4.2.4 Claims Repricing
       4.2.5 Claims Settlement
       4.2.6 Litigation Management
       4.2.7 Information Management
   4.3 Hr Services
   4.4 Member Services/Customer Care
   4.5 Finance & Accounts

5 Healthcare Provider Outsourcing Market (Page No. - 80)
   5.1 Introduction
       5.1.1 Drivers
             5.1.1.1 Domain Knowledge Helps in Increasing Revenue
             5.1.1.2 Increasing Safety of the Processes
       5.1.2 Restraints
             5.1.2.1 Deteriorating Quality of Service
             5.1.2.2 Privacy & Security Concerns
       5.1.3 Opportunities
             5.1.3.1 Teleradiology
             5.1.3.2 Medical Graphics
   5.2 Medical Billing
   5.3 Medical Coding
   5.4 Medical Transcription
   5.5 Finance & Accounts

6 Pharmaceutical Outsourcing Market (Page No. - 99)
   6.1 Introduction
       6.1.1 Drivers
             6.1.1.1 Rising Costs and Decreasing Productivity Are Compelling Pharmaceutical Companies To Outsource
             6.1.1.2 off-Patenting of Drugs Will Drive the Outsourcing Market
             6.1.1.3 Desire To Gain Access To New Technologies, One of the Key Drivers
             6.1.1.4 Strategy To Concentrate on Core Competencies & High Margin Products Compels Companies To Outsource
             6.1.1.5 Emergence of Biologics To Be One of the Major Drivers in the Future
       6.1.2 Restraints
             6.1.2.1 Quality Control Issues Limit Outsourcing
             6.1.2.2 Differences in the East/West Disease Profiles Inhibits Outsourcing To Specific Regions
       6.1.3 Opportunities
             6.1.3.1 Outsourcing of Supply Chain & Logistics
             6.1.3.2 Outsourcing of Sales & Marketing Functions
             6.1.3.3 Outsourcing Medical Writing & Regulatory Functions, A Major Opportunity
             6.1.3.4 Emergence of Biologics As A Major Opportunity in the Future
   6.2 Cro Market
       6.2.1 Drug Discovery
       6.2.2 Pre-Clinical
       6.2.3 Phase I Clinical
       6.2.4 Phase Ii Clinical
       6.2.5 Phase Iii Clinical
       6.2.6 Phase Iv Clinical
       6.2.7 Cdm & Biostatistics
       6.2.8 Medical Writing
       6.2.9 Regulatory Services
       6.2.10 Other Cro Services
   6.3 Cmo Market
       6.3.1 Api Manufacturing
       6.3.2 Formulation & Packaging
   6.4 Non-Clinical Services
       6.4.1 Scm & Logistics
       6.4.2 Sales & Marketing
             6.4.2.1 Marketing Kpo/Sales Analytics
       6.4.3 Other Non-Clinical Functions

7 Healthcare BPO Market, Geographical Analysis (Page No. - 156)
   7.1 Source Geography
       7.1.1 U.S.
             7.1.1.1 Payer & Provider
             7.1.1.2 Pharmaceutical
       7.1.2 Europe
             7.1.2.1 Payer & Provider
             7.1.2.2 Pharmaceutical
       7.1.3 Row
   7.2 Destination Geography
       7.2.1 U.S.
             7.2.1.1 Payer & Provider
             7.2.1.2 Pharmaceutical
       7.2.2 India
             7.2.2.1 Payer & Provider
             7.2.2.2 Pharmaceutical
       7.2.3 Europe
             7.2.3.1 Payer & Provider
             7.2.3.2 Pharmaceutical
       7.2.4 Other Destination Geographies
             7.2.4.1 China
             7.2.4.2 Philippines
             7.2.4.3 Latam
             7.2.4.4 Middle East
             7.2.4.5 Row

8 Competitive Landscape (Page No. - 209)
   8.1 Introduction
   8.2 Partnerships, Agreements, Strategic Alliances, and Collaborations
   8.3 Expansions
   8.4 Acquisitions
   8.5 New Product/Service Launches
   8.6 Others

9 Healthcare BPO Market, Company Profiles (Page No. - 294)
   9.1 Accenture Plc
       9.1.1 Overview
       9.1.2 Financials
       9.1.3 Services
       9.1.4 Strategy
       9.1.5 Developments
   9.2 Accretive Health, Inc.
       9.2.1 Overview
       9.2.2 Financials
       9.2.3 Services
       9.2.4 Strategy
       9.2.5 Developments
   9.3 Anthelio Healthcare Solutions, Inc.
       9.3.1 Overview
       9.3.2 Financials
       9.3.3 Services
       9.3.4 Strategy
       9.3.5 Developments
   9.4 Boehringer Ingelheim Gmbh
       9.4.1 Overview
       9.4.2 Financials
       9.4.3 Services
       9.4.4 Strategy
       9.4.5 Developments
   9.5 Catalent Pharma Solutions, Inc.
       9.5.1 Overview
       9.5.2 Financials
       9.5.3 Services
       9.5.4 Strategy
       9.5.5 Developments
   9.6 Charles River Laboratories International, Inc.
       9.6.1 Overview
       9.6.2 Financials
       9.6.3 Products & Services
       9.6.4 Strategy
       9.6.5 Developments
   9.7 Cognizant Technology Solutions Corporation
       9.7.1 Overview
       9.7.2 Financials
       9.7.3 Services
       9.7.4 Strategy
       9.7.5 Developments
   9.8 Covance, Inc.
       9.8.1 Overview
       9.8.2 Financials
       9.8.3 Services
       9.8.4 Strategy
       9.8.5 Developments
   9.9 Gebbs Healthcare Solutions, Inc.
       9.9.1 Overview
       9.9.2 Financials
       9.9.3 Products & Services
       9.9.4 Strategy
       9.9.5 Developments
   9.10 Genpact Limited
       9.10.1 Overview
       9.10.2 Financials
       9.10.3 Services
       9.10.4 Strategy
       9.10.5 Developments
   9.11 Ibm Corporation
       9.11.1 Overview
       9.11.2 Financials
       9.11.3 Services
       9.11.4 Strategy
       9.11.5 Developments
   9.12 Icon Plc
       9.12.1 Overview
       9.12.2 Financials
       9.12.3 Services
       9.12.4 Strategy
       9.12.5 Developments
   9.13 Infosys Bpo Limited
       9.13.1 Overview
       9.13.2 Financials
       9.13.3 Services
       9.13.4 Strategy
       9.13.5 Developments
   9.14 Igate Patni
       9.14.1 Overview
       9.14.2 Financials
       9.14.3 Products & Services
       9.14.4 Strategy
       9.14.5 Developments
   9.15 Inventiv Health Inc
       9.15.1 Overview
       9.15.2 Financials
       9.15.3 Products & Services
       9.15.4 Strategy
       9.15.5 Developments
   9.16 Lonza Group Ltd.
       9.16.1 Overview
       9.16.2 Financials
       9.16.3 Services
       9.16.4 Strategy
       9.16.5 Developments
   9.17 Medusind Solutions Inc
       9.17.1 Overview
       9.17.2 Financials
       9.17.3 Products & Services
       9.17.4 Strategy
       9.17.5 Developments
   9.18 Mphasis Limited
       9.18.1 Overview
       9.18.2 Financials
       9.18.3 Products & Services
       9.18.4 Strategy
       9.18.5 Developments
   9.19 Omega Healthcare Management Services Pvt Ltd
       9.19.1 Overview
       9.19.2 Financials
       9.19.3 Products & Services
       9.19.4 Strategy
       9.19.5 Development
   9.20 Parexel International Corporation
       9.20.1 Overview
       9.20.2 Financials
       9.20.3 Services
       9.20.4 Strategy
       9.20.5 Developments
   9.21 Patheon Inc
       9.21.1 Overview
       9.21.2 Financials
       9.21.3 Products & Services
       9.21.4 Strategy
       9.21.5 Developments
   9.22 Pharmaceutical Product Development, Inc.
       9.22.1 Overview
       9.22.2 Financials
       9.22.3 Products & Services
       9.22.4 Strategy
       9.22.5 Developments
   9.23 Piramal Enterprises Limited
       9.23.1 Overview
       9.23.2 Financials
       9.23.3 Products & Services
       9.23.4 Strategy
       9.23.5 Developments
   9.24 Quintiles Transnational Holdings, Inc.
       9.24.1 Overview
       9.24.2 Financials
       9.24.3 Services
       9.24.4 Strategy
       9.24.5 Developments
   9.25 Tata Consultancy Services Ltd
       9.25.1 Overview
       9.25.2 Financials
       9.25.3 Products & Services
       9.25.4 Strategy
       9.25.5 Developments
   9.26 Tech Mahindra
       9.26.1 Overview
       9.26.2 Financials
       9.26.3 Products & Services
       9.26.4 Strategy
       9.26.5 Developments
   9.27 Teleradiology Solutions Pvt Ltd.
       9.27.1 Overview
       9.27.2 Financials
       9.27.3 Products & Services
       9.27.4 Strategy
       9.27.5 Developments
   9.28 Wns (Holdings) Limited
       9.28.1 Overview
       9.28.2 Financials
       9.28.3 Services
       9.28.4 Strategy
       9.28.5 Developments
   9.29 Xerox Corporation
       9.29.1 Overview
       9.29.2 Financials
       9.29.3 Products & Services
       9.29.4 Strategy
       9.29.5 Developments


List Of Tables (149 Tables)

Table 1 Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 2 Payer Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 3 Payer Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 4 Claims Processing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 5 Claims Processing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 6 Claims Indexing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 7 Claims Indexing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 8 Claims Investigation Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 9 Claims Investigation Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 10 Claims Adjudication Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 11 Claims Adjudication Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 12 Claims Repricing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 13 Claims Repricing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 14 Claims Settlement Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 15 Claims Settlement Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 16 Litigation Management Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 17 Litigation Management Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 18 Information Management Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 19 Information Management Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 20 Hr Services Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 21 Hr Services Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 22 Member Services/Customer Care Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 23 Member Services/Customer Care Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 24 Finance & Accounts Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 25 Finance & Accounts Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 26 Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 27 Provider Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 28 Provider Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 29 Medical Billing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 30 Medical Billing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 31 Medical Coding Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 32 Medical Coding Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 33 Medical Transcription Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 34 Medical Transcription Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 35 Finance & Accounts Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 36 Finance & Accounts Market, By Destination Geography, 2011–2018 ($Million)
Table 37 Pharmaceutical Outsourcing Market, By Service, 2011–2018 ($Million)
Table 38 Pharmaceutical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 39 Pharmaceutical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 40 Cro Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 41 Cro Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 42 Drug Discovery Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 43 Drug Discovery Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 44 Pre-Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 45 Pre-Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 46 Phase I Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 47 Phase I Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 48 Phase Ii Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 49 Phase Ii Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 50 Phase Iii Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 51 Phase Iii Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 52 Phase Iv Clinical Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 53 Phase Iv Clinical Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 54 Cdm & Biostatistics Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 55 Cdm & Biostatistics Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 56 Medical Writing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 57 Medical Writing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 58 Regulatory Services Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 59 Regulatory Services Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 60 Other Cro Services Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 61 Other Cro Services Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 62 Cmo Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 63 Cmo Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 64 Api Manufacturing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 65 Api Manufacturing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 66 Formulation and Packaging Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 67 Formulation and Packaging Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 68 Non-Clinical Services Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 69 Non-Clinical Services Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 70 Scm & Logistics Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 71 Scm & Logistics Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 72 Sales & Marketing Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 73 Sales & Marketing Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 74 Marketing Kpo/Sales Analytics Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 75 Marketing Kpo/Sales Analytics Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 76 Other Non-Clinical Functions Outsourcing Market, By Source Geography, 2011–2018 ($Million)
Table 77 Other Non-Clinical Functions Outsourcing Market, By Destination Geography, 2011–2018 ($Million)
Table 78 Source U.S. Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 79 Source U.S. Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 80 Source U.S. Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 81 Source U.S. Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 82 Source Europe Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 83 Source Europe Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 84 Source Europe Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 85 Source Europe Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 86 Source Row Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 87 Source Row Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 88 Source Row Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 89 Source Row Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 90 Destination U.S. Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 91 Destination U.S. Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 92 Destination U.S. Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 93 Destination U.S. Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 94 Destination India Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 95 Destination India Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 96 Destination India Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 97 Destination India Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 98 Destination Europe Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 99 Destination Europe Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 100 Destination Europe Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 101 Destination Europe Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 102 Destination China Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 103 Destination China Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 104 Destination China Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 105 Destination China Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 106 Destination Philippines Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 107 Destination Philippines Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 108 Destination Philippines Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 109 Destination Philippines Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 110 Destination Latam Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 111 Destination Latam Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 112 Destination Latam Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 113 Destination Latam Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 114 Destination Middle East Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 115 Destination Middle East Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 116 Destination Middle East Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 117 Destination Middle East Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 118 Destination Row Healthcare BPO Market, By Services, 2011–2018 ($Million)
Table 119 Destination Row Healthcare Payer Outsourcing Market, By Services, 2011–2018 ($Million)
Table 120 Destination Row Healthcare Provider Outsourcing Market, By Services, 2011–2018 ($Million)
Table 121 Destination Row Healthcare Pharmaceutical Outsourcing Market, By Services, 2011–2018 ($Million)
Table 122 Partnerships,Agreements,Strategic Alliances Collaborations, 2010–2013
Table 123 Expansions, By Company, 2010–2013
Table 124 Acquisitions, 2010–2013
Table 125 New Product Launches, By Company, 2010–2013
Table 126 Other Developments, By Company, 2010–2013
Table 127 Accenture Plc: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 128 Accretive Health, Inc.: Total Revenue, By Segment, 2009 – 2011 ($Million)
Table 129 Boehringer Ingelheim Gmbh: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 130 Catalent Pharma Solutions, Inc.: Total Revenue, By Segment, 2011 – 2013 ($Million)
Table 131 Charles River Laboratories: Total Revenue, By Segment, 2010–2012 ($Million)
Table 132 Cognizant Technology Solutions Corporation: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 133 Covance, Inc.: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 134 Genpact Limited: Total Revenue, By Service Type, 2010 – 2012 ($Million)
Table 135 Genpact Limited: Total Revenue, By Industry, 2010 – 2012 ($Million)
Table 136 Ibm Corporation: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 137 Icon Plc: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 138 Infosys Limited: Total Revenue, By Segment, 2011 – 2013 ($Million)
Table 139 Igate Corporation: Total Revenue, 2010–2012 ($Million)
Table 140 Lonza Group Ltd.: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 141 Mphasis Limited: Total Revenue, By Segment, 2010–2012 ($Million)
Table 142 Parexel International Corporation: Total Revenue, By Segment, 2011 – 2013 ($Million)
Table 143 Patheon, Inc.: Total Revenue, By Segment, 2010–2012 ($Million)
Table 144 Piramal Enterprises Ltd.: Total Revenue and R&D Expenses, 2011–2013 ($Million)
Table 145 Quintiles Transnational Holdings, Inc.: Total Revenue, By Segment, 2010 – 2012 ($Million)
Table 146 Tata Consultancy Services Ltd.: Total Revenue, By Segment, 2011–2013 ($Million)
Table 147 Tech Mahindra: Total Revenue, By Segment, 2010–2012 ($Million)
Table 148 Wns Holdings Ltd: Total Revenue, By Segment, 2011 – 2013 ($Million)
Table 149 Xerox Corporation: Total Revenue, By Segment, 2011 – 2013 ($Million)


List Of Figures (13 Figures)
 
Figure 1 Global Healthcare BPO Market, By Industry, 2013 ($Million)
Figure 2 Porter’s Fiver Forces Analysis Healthcare Outsourcing Market
Figure 3 Global Healthcare Payer Outsourcing Market, By Services, 2013 ($Million)
Figure 4 Global Healthcare Provider Outsourcing Market, By Services, 2013 ($Million)
Figure 5 Global Healthcare Pharmaceutical Outsourcing Market, By Service, 2013 ($Million)
Figure 6 Healthcare BPO Market Revenue, By Source Geography, 2013
Figure 7 Healthcare BPO Market Revenue, By Destination Geography, 2013
Figure 8 Healthcare BPO Market, Key Growth Strategies, 2010–2013
Figure 9 Key Players Focusing on Partnerships, Agreements, Strategic Alliances, & Collaborations, 2010–2013
Figure 10 Key Players in the Healthcare BPO Market Focusing on Expansions, 2010–2013
Figure 11 Key Players in the Healthcare BPO Market Focusing on Acquisitions, By Company, 2010–2013
Figure 12 Key Players in the Healthcare BPO Market Focusing on New Product/Service Launches, 2010-2013
Figure 13 Key Players in the Healthcare BPO Market Focusing on Other Strategies, By Company, 2010–2013

The global healthcare BPO market is valued at $92,325.9 million in 2013 and is expected to reach $188,856.5 million by 2018, at a CAGR of 10.8%. The market is categorized into payer, provider, and pharmaceutical outsourcing segments.

The payer market is segmented into claims processing, member services, HR services, and finance and accounts segments. Claims processing is an important service segment in the payer outsourcing market. It is further sub-divided into claims indexing, claims investigation, claims adjudication, claims repricing, claims settlement, litigation management, and information management. The provider market is segmented into medical billing, medical coding, medical transcription, and finance and account segments. The pharmaceutical outsourcing market is segmented into contract research organizations (CRO), contract manufacturing organizations (CMO), and business support services. Each service segment in the pharmaceutical outsourcing market is divided into further sub-segments. The CRO service segment is sub-divided into drug discovery, pre-clinical, clinical phases I, II, III and IV, clinical data management and biostatistics, medical writing, regulatory services, and non-clinical functions. The CMO service segment is sub-divided into API manufacturing, and formulation and packaging. The non-clinical service segment is sub-divided into supply chain management and logistics, sales and marketing, and non-clinical functions. The report also highlights the marketing KPO function in the sales and marketing outsourcing segment.

This report includes segmentation of the global market into source and destination geographies. The source geographies in this report are the U.S., Europe, and Rest of the World. The destination geographies are India, China, the U.S., Europe, Philippines, LATAM, Middle East, and Rest of the World. The U.S. accounts for the largest share in the healthcare BPO market. The report maps each of the above mentioned service segments and sub-segments according to its contribution to each source and destination segment.

In this market, cost reduction is the main driver for outsourcing core functions like claims processing, medical billing, and contract research. Furthermore, outsourcing functions like HR services, finance and accounts, and sales and marketing enables payer, provider, and pharmaceutical companies to focus on their core functions. As such, lack of expertise in non-core areas of business is another important driver for payer, provider, and pharmaceutical outsourcing.

Global Healthcare Bpo Market, 2013–2018

Healthcare BPO Market

Source: Annual Reports, SEC Filings, Press Releases, Investor Presentations, American Medical Billing Association (AMBA), American Health Care Association (AHCA), American HealthCare Services Association (AHSA), National Association of Insurance Commissioners (NAIC), Healthcare Billing and Management Association (HBMA), Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP), National Association of Software and Services Companies (NASSCOM), Expert Interviews, and MarketsandMarkets Analysis

The global healthcare BPO market is dominated by the U.S. A very large percentage of the healthcare BPO requirement arises out of the U.S. Europe is quickly emerging as another important source segment in this market. The U.S. and India are the two largest destination geographies. Philippines and Eastern Europe are two of the fastest growing destination segments in this market.

The major players in the healthcare BPO market include Accenture (Ireland), Medusind (U.S.), GeBBS Healthcare (U.S.), Genpact Limited (Bermuda), Inventive (U.S.), Cognizant Technology Solutions Corporation (U.S.), Lonza (Switzerland), Catalent (U.S.), Boehringer Ingelheim (Germany), DSM Pharma (U.S.), Quintiles (U.S.), Covance (U.S.), PPD (U.S.), Parexel (U.S.), Charles Rivers Laboratories (U.S.), and ICON (Ireland), among others.

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