HOME Top Market Reports Healthcare BPO Market by Provider (RCM, Patient Care), Payer (Claims Repricing), Pharmaceutical (R&D, Manufacturing, Sales and Marketing Services (Forecasting, Performance Reporting)), Outsourcing Approaches, Models (Multisourcing) - Global Forecasts to 2022

Healthcare BPO Market by Provider (RCM, Patient Care), Payer (Claims Repricing), Pharmaceutical (R&D, Manufacturing, Sales and Marketing Services (Forecasting, Performance Reporting)), Outsourcing Approaches, Models (Multisourcing) - Global Forecasts to 2022

By: marketsandmarkets.com
Publishing Date: October 2017
Report Code: HIT 2168

 

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The healthcare BPO market is estimated to grow at a CAGR of 10.2% from 2017 to 2022 to reach USD 312.43 Billion by 2022 from USD 191.68 Billion in 2017. The base year considered for the study is 2016, and the forecast for the market size is provided for the period between 2017 and 2022. In the current market scenario, there is a growing demand for healthcare BPO services. The objective of this report is to define, describe, and forecast the market on the basis of outsourcing services including payer, provider, and pharmaceutical services and region. It provides detailed information regarding the major factors influencing the growth of the market. This report also tracks and analyzes competitive developments of the key players in terms of market developments, product portfolios, and financials.

Research Methodology

Top-down and bottom-up approaches were used to validate the size of the global healthcare BPO market and estimate the size of various other dependent submarkets. Major players in the market were identified through secondary research and their market revenues were determined through primary and secondary research. Secondary research included the study of the annual and financial reports of top market players, whereas primary research included extensive interviews with key opinion leaders such as CEOs, directors, and marketing executives. The percentage splits, shares, and breakdowns of the segments were determined using secondary sources and verified through primary sources. This data is consolidated and added to detailed inputs and analysis from MarketsandMarkets and presented in this report.

Healthcare BPO Market

To know about the assumptions considered for the study, download the pdf brochure

The key players in the healthcare BPO market are Cognizant (US), Accenture (Ireland), Xerox (US), Genpact (Bermuda), TCS (India), and Infosys (India).

Target Audience:

  • Vendors/Service Providers
  • Healthcare Service Providers
  • Health Insurance Companies
  • Business Research and Consulting Service Providers
  • Research Institutions

Scope of the Report

The research report categorizes the global healthcare BPO market into the following segments and subsegments:

Global Healthcare BPO Market, by Payer Service

  • Claims Management
  • Integrated Front-end Services and Back-office Operations
  • Member Management
  • Product Development and Business Acquisition (PDBA)
  • Provider Management
  • Care Management
  • Billing & Accounts Management Services
  • HR Services

Global Healthcare BPO Market, by Provider Service

  • Revenue Cycle Management
  • Patient Enrollment & Strategic Planning
  • Patient Care
    • Medical Transcription
    • Medical Imaging
    • Device Monitoring

Global Healthcare BPO Market, by Pharmaceutical Service

  • Manufacturing Services
  • R&D Services
  • Non-clinical Services
    • Sales & Marketing Services
      • Analytics
      • Marketing Services
      • Research
      • Forecasting
      • Performance Reporting
    • SCM
    • Other Non-clinical Services

Global Healthcare BPO Market, by Source Region

  • US
  • Europe
  • RoW

Global Healthcare BPO Market, by Destination Region

  • India
  • US
  • Europe
  • Philippines
  • China
  • LATAM
  • Middle East
  • RoW

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Geographic Analysis

  • Further breakdown of the European healthcare BPO market to Germany, France, the UK, Italy, and Spain

Table of Contents

1 Introduction (Page No. - 17)
    1.1 Objectives of the Study
    1.2 Market Definition
           1.2.1 Market Covered
           1.2.2 Years Considered for the Study
    1.3 Currency
    1.4 Limitations
    1.5 Stakeholders

2 Research Methodology (Page No. - 20)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Breakdown of Primaries
                    2.1.2.3 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Market Breakdown and Data Traingulation
           2.3.1 Assumptions for the Study

3 Executive Summary (Page No. - 28)

4 Premium Insights (Page No. - 33)
    4.1 Healthcare BPO: Market Overview
    4.2 US Healthcare BPO Market, By Provider & Pharmaceutical Services (2016)
    4.3 Healthcare BPO Patient Care Services Market, By Type, 2017 vs 2022 (USD Billion)
    4.4 Healthcare BPO Market, By Destination Geography (2017)

5 Market Overview (Page No. - 36)
    5.1 Introduction
           5.1.1 Drivers: Payer Services Market
                    5.1.1.1 Regulatory Changes in the US With the Implementation of Ppaca
                    5.1.1.2 Pressure to Reduce Rising Healthcare Costs
                    5.1.1.3 Demand for Niche Services
           5.1.2 Drivers: Provider Services Market
                    5.1.2.1 Shift to ICD-10 Coding Standards and Upcoming ICD-11
                    5.1.2.2 Loss of Revenue Due to Billing Errors
                    5.1.2.3 Increasing Consolidation in the Healthcare Industry
                    5.1.2.4 Need for Structured Processes, Documentation
           5.1.3 Drivers in the Pharmaceutical Service Market
                    5.1.3.1 Patent Cliff
                    5.1.3.2 Increasing R&D Costs and Strict Regulations
           5.1.4 Restraints
                    5.1.4.1 Hidden Costs of Outsourcing
                    5.1.4.2 Fear of Losing Visibility and Control Over the Business Process
           5.1.5 Challenges: Provider Services Market
                    5.1.5.1 Dearth of Skilled Workforce
                    5.1.5.2 Competition From Hospital Management Companies
    5.2 Outsourcing Approaches
           5.2.1 Bundled Services
           5.2.2 Fee for Service
           5.2.3 Flexible Contracts
           5.2.4 Best-Shore
    5.3 Outsourcing Models
           5.3.1 Multisourcing
           5.3.2 Captive Center
           5.3.3 Hybrid Delivery Model
           5.3.4 Preferred Provider
           5.3.5 Strategic Partnership
           5.3.6 Global Delivery Model

6 Healthcare BPO Market, By Provider Service (Page No. - 47)
    6.1 Introduction
    6.2 Revenue Cycle Management
    6.3 Patient Enrollment
    6.4 Patient Care
           6.4.1 Medical Transcription
           6.4.2 Device Monitoring
           6.4.3 Medical Imaging

7 Healthcare BPO Market, By Payer Service (Page No. - 60)
    7.1 Introduction
    7.2 Claims Management Services
           7.2.1 Claims Adjudication Services
           7.2.2 Claims Settlement Services
           7.2.3 Information Management Services
           7.2.4 Claims Repricing
           7.2.5 Claims Investigation Services
           7.2.6 Claims Indexing Services
           7.2.7 Fraud Detection and Management
    7.3 Integrated Front-End Services and Back-Office Operations
    7.4 Member Management Services
    7.5 Product Development and Business Acquisition Services
    7.6 Provider Management Services
    7.7 Care Management
    7.8 Billing and Accounts Management Services
    7.9 HR Services

8 Healthcare BPO Market, By Pharmaceutical Service (Page No. - 84)
    8.1 Introduction
           8.1.1 Research & Development
           8.1.2 Manufacturing
           8.1.3 Non-Clinical Services
                    8.1.3.1 Supply Chain Management & Logistics
                    8.1.3.2 Sales and Marketing Services
                               8.1.3.2.1 Analytics
                               8.1.3.2.2 Marketing Services
                               8.1.3.2.3 Research
                               8.1.3.2.4 Forecasting
                               8.1.3.2.5 Performance Reporting
                    8.1.3.3 Other Non-Clinical Functions

9 Geographic Analysis (Page No. - 103)
    9.1 Source Geography
           9.1.1 US
           9.1.2 Europe
           9.1.3 RoW
    9.2 Destination Geography
           9.2.1 India
           9.2.2 US
           9.2.3 Europe
           9.2.4 China
           9.2.5 Latin America
           9.2.6 Philippines
           9.2.7 Middle East
           9.2.8 RoW

10 Company Profiles (Page No. - 147)
(Business Overview, Products Offered, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments.)*
     10.1 Accenture
     10.2 Cognizant Technology Solutions
     10.3 Firstsource Solutions.
     10.4 Gebbs Healthcare Solutions,
     10.5 Genpact
     10.6 IBM
     10.7 Infosys
     10.8 Invensis Technologies.
     10.9 Lonza
     10.10 Omega Healthcare
     10.11 Quintiles IMS Holdings,
     10.12 R1 RCM
     10.13 Tata Consultancy Services
     10.14 WNS (Holdings)
     10.15 Xerox

*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments, Key Relationships Might Not Be Captured in Case of Unlisted Companies.

11 Appendix (Page No. - 189)
     11.1 Insights of Industry Experts
     11.2 Discussion Guide
     11.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
     11.4 Introducing RT: Real-Time Market Intelligence
     11.5 Available Customizations
     11.6 Related Reports
     11.7 Author Details


List of Tables (156 Tables)

Table 1 Global Healthcare BPO Market, By Provider Service, 2015–2022 (USD Billion)
Table 2 Global Healthcare BPO Provider Services Market, By Source Geography, 2015–2022 (USD Billion)
Table 3 Global Healthcare BPO Provider Services Market, By Destination Geography, 2015–2022 (USD Billion)
Table 4 Revenue Cycle Management Services Market, By Source Geography, 2015–2022 (USD Billion)
Table 5 Revenue Cycle Management Services Market, By Destination Geography, 2015–2022 (USD Billion)
Table 6 Patient Enrollment Services Market, By Source Geography, 2015–2022 (USD Billion)
Table 7 Patient Enrollment Services Market, By Destination Geography, 2015–2022 (USD Million)
Table 8 Patient Care Services Market, By Type, 2015–2022 (USD Billion)
Table 9 Patient Care Services Market, By Source Geography, 2015–2022 (USD Billion)
Table 10 Patient Care Services Market, By Destination Geography, 2015–2022 (USD Million)
Table 11 Global Medical Transcription Market, By Source Geography, 2015–2022 (USD Billion)
Table 12 Global Medical Transcription Market, By Destination Geography, 2015–2022 (USD Million)
Table 13 Global Device Monitoring Market, By Source Geography, 2015–2022 (USD Billion)
Table 14 Global Device Monitoring Market, By Destination Geography, 2015–2022 (USD Million)
Table 15 Global Medical Imaging Market, By Source Geography, 2015–2022 (USD Billion)
Table 16 Global Medical Imaging Market, By Destination Geography, 2015–2022 (USD Million)
Table 17 Global Payer Services Outsourcing Market, By Type, 2015–2022 (USD Billion)
Table 18 Global Payer Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 19 Global Payer Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Billion)
Table 20 Global Claims Management Services Outsourcing Market, By Type, 2015–2022 (USD Billion)
Table 21 Global Claims Management Outsourcing Services Market, By Source Geography, 2015–2022 (USD Billion)
Table 22 Global Claims Management Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Billion)
Table 23 Global Claims Adjudication Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 24 Global Claims Adjudication Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 25 Global Claims Settlement Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 26 Global Claims Settlement Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 27 Global Information Management Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 28 Global Information Management Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 29 Global Claims Repricing Services Outsourcing Market, By Source Geography, 2015–2022 (USD Million)
Table 30 Global Claims Repricing Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 31 Global Claims Investigation Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 32 Global Claims Investigation Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 33 Global Claims Indexing Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 34 Global Claims Indexing Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 35 Global Fraud Detection and Management Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 36 Global Fraud Detection and Management Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 37 Global Integrated Front-End Services and Back-Office Operations Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 38 Global Integrated Front-End Services and Back-Office Operations Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 39 Global Member Management Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 40 Global Member Management Outsourcing Services Market, By Destination Geography, 2015–2022 (USD Million)
Table 41 Global Product Development and Business Acquisition Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 42 Global Product Development and Business Acquisition Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 43 Global Provider Management Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 44 Global Provider Management Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 45 Global Care Management Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 46 Global Care Management Size, By Destination Geography, 2015–2022 (USD Million)
Table 47 Global Billing and Accounts Management Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 48 Global Billing and Accounts Management Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 49 Global HR Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 50 Global HR Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 51 Global Pharmaceutical Services Outsourcing Market, By Type, 2015–2022 (USD Billion)
Table 52 Global Pharmaceutical Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 53 Global Pharmaceutical Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Billion)
Table 54 Global Pharmaceutical R&D Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 55 Global Pharmaceutical R&D Outsourcing Market, By Destination Geography, 2015–2022 (USD Billion)
Table 56 Global Pharmaceutical Manufacturing Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 57 Global Pharmaceutical Manufacturing Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Billion)
Table 58 Global Non-Clinical Services Outsourcing Market, By Type, 2015–2022 (USD Billion)
Table 59 Global Non-Clinical Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 60 Global Non-Clinical Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Billion)
Table 61 Global SCM & Logistics Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 62 Global SCM & Logistics Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 63 Global Sales and Marketing Services Outsourcing Market, By Type, 2015–2022 (USD Billion)
Table 64 Global Sales and Marketing Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 65 Global Sales and Marketing Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 66 Global Analytics Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 67 Global Analytics Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 68 Global Marketing Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 69 Global Marketing Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 70 Global Research Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 71 Global Research Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 72 Global Forecasting Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 73 Global Forecasting Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 74 Global Performance Reporting Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 75 Global Performance Reporting Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 76 Global Other Non-Clinical Services Outsourcing Market, By Source Geography, 2015–2022 (USD Billion)
Table 77 Global Other Non-Clinical Services Outsourcing Market, By Destination Geography, 2015–2022 (USD Million)
Table 78 Global Healthcare BPO Market, By Source Geography, 2015–2022 (USD Billion)
Table 79 US: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Billion)
Table 80 US: Claims Management Services Market, By Type, 2015–2022 (USD Billion)
Table 81 US: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Billion)
Table 82 US: Patient Care Services Market, By Type, 2015–2022 (USD Billion)
Table 83 US: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Billion)
Table 84 US: Non-Clinical Services Market, By Type, 2015–2022 (USD Billion)
Table 85 US: Sales & Marketing Services Market, By Type, 2015–2022 (USD Billion)
Table 86 Europe: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Billion)
Table 87 Europe: Claims Management Services Market, By Type, 2015–2022 (USD Billion)
Table 88 Europe: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Billion)
Table 89 Europe: Patient Care Services Market, By Type, 2015–2022 (USD Billion)
Table 90 Europe: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Billion)
Table 91 Europe: Non-Clinical Services Market, By Type, 2015–2022 (USD Billion)
Table 92 Europe: Sales & Marketing Services Market, By Type, 2015–2022 (USD Billion)
Table 93 RoW: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Million)
Table 94 RoW: Claims Management Services Market, By Type, 2015–2022 (USD Million)
Table 95 RoW: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Million)
Table 96 RoW: Patient Care Services Market, By Type, 2015–2022 (USD Million)
Table 97 RoW: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Billion)
Table 98 RoW: Non-Clinical Services Market, By Type, 2015–2022 (USD Billion)
Table 99 RoW: Sales & Marketing Services Market, By Type, 2015–2022 (USD Billion)
Table 100 Global Healthcare BPO Market, By Destination Geography, 2015–2022 (USD Billion)
Table 101 India: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Billion)
Table 102 India: Claims Management Services Market, By Type, 2015–2022 (USD Billion)
Table 103 India: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Billion)
Table 104 India: Patient Care Services Market, By Type, 2015–2022 (USD Billion)
Table 105 India: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Billion)
Table 106 India: Non-Clinical Services Market, By Type, 2015–2022 (USD Billion)
Table 107 India: Sales & Marketing Services Market, By Type, 2015–2022 (USD Billion)
Table 108 US: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Billion)
Table 109 US: Claims Management Services Market, By Type, 2015–2022 (USD Billion)
Table 110 US: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Billion)
Table 111 US: Patient Care Services Market, By Type, 2015–2022 (USD Billion)
Table 112 US: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Billion)
Table 113 US: Non-Clinical Services Market, By Type, 2015–2022 (USD Billion)
Table 114 US: Sales & Marketing Services Market, By Type, 2015–2022 (USD Billion)
Table 115 Europe: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Billion)
Table 116 Europe: Claims Management Services Market, By Type, 2015–2022 (USD Billion)
Table 117 Europe: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Billion)
Table 118 Europe: Patient Care Services Market, By Type, 2015–2022 (USD Billion)
Table 119 Europe: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Billion)
Table 120 Europe: Non-Clinical Services Market, By Type, 2015–2022 (USD Billion)
Table 121 Europe: Sales & Marketing Services Market, By Type, 2015–2022 (USD Billion)
Table 122 China: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Million)
Table 123 China: Claims Management Services Market, By Type, 2015–2022 (USD Million)
Table 124 China: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Million)
Table 125 China: Patient Care Services Market, By Type, 2015–2022 (USD Million)
Table 126 China: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Million)
Table 127 China: Non-Clinical Services Market, By Type, 2015–2022 (USD Million)
Table 128 China: Sales & Marketing Services Market, By Type, 2015–2022 (USD Million)
Table 129 Latin America: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Million)
Table 130 Latin America: Claims Management Services Market, By Type, 2015–2022 (USD Million)
Table 131 Latin America: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Million)
Table 132 Latin America: Patient Care Services Market, By Type, 2015–2022 (USD Million)
Table 133 Latin America: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Million)
Table 134 Latin America: Non-Clinical Services Market, By Type, 2015–2022 (USD Million)
Table 135 Latin America: Sales & Marketing Services Market, By Type, 2015–2022 (USD Million)
Table 136 Philippines: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Million)
Table 137 Philippines: Claims Management Services Market, By Type, 2015–2022 (USD Million)
Table 138 Philippines: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Million)
Table 139 Philippines: Patient Care Services Market, By Type, 2015–2022 (USD Million)
Table 140 Philippines: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Million)
Table 141 Philippines: Non-Clinical Services Market, By Type, 2015–2022 (USD Million)
Table 142 Philippines: Sales & Marketing Services Market, By Type, 2015–2022 (USD Million)
Table 143 Middle East: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Million)
Table 144 Middle East: Claims Management Services Market, By Type, 2015–2022 (USD Million)
Table 145 Middle East: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Million)
Table 146 Middle East: Patient Care Services Market, By Type, 2015–2022 (USD Million)
Table 147 Middle East: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Million)
Table 148 Middle East: Non-Clinical Services Market, By Type, 2015–2022 (USD Million)
Table 149 Middle East: Sales & Marketing Services Market, By Type, 2015–2022 (USD Million)
Table 150 RoW: Healthcare BPO Market, By Payer Service, 2015–2022 (USD Million)
Table 151 RoW: Claims Management Services Market, By Type, 2015–2022 (USD Million)
Table 152 RoW: Healthcare BPO Market, By Provider Service, 2015–2022 (USD Million)
Table 153 RoW: Patient Care Services Market, By Type, 2015–2022 (USD Million)
Table 154 RoW: Healthcare BPO Market, By Pharmaceutical Service, 2015–2022 (USD Million)
Table 155 RoW: Non-Clinical Services Market, By Type, 2015–2022 (USD Million)
Table 156 RoW: Sales & Marketing Services Market, By Type, 2015–2022 (USD Million)


List of Figures (34 Figures)

Figure 1 Research Design
Figure 2 Breakdown of Primary Interviews: By Company Type, Designation, Region, and Type
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Market Data Triangulation Methodology
Figure 6 Healthcare BPO Market, By Type of Service, 2017 vs 2022 (USD Billion)
Figure 7 Healthcare BPO Market, By Provider Service, 2017 vs 2022 (USD Billion)
Figure 8 Healthcare BPO Market, By Payer Service, 2017 vs 2022 (USD Billion)
Figure 9 Claims Management Services Market, By Type, 2017 vs 2022 (USD Billion)
Figure 10 Healthcare BPO Market, By Pharmaceutical Service, 2017 vs 2022 (USD Billion)
Figure 11 Healthcare BPO Market, By Source Geography, 2017 (USD Billion)
Figure 12 Healthcare BPO Market to Register A Double-Digit Growth Rate During the Forecast Period (2017–2022)
Figure 13 Revenue Cycle Management Services Segment Dominated the US Healthcare BPO Market in 2016
Figure 14 Medical Transcription Services Segment to Account for the Largest Market Share in 2017
Figure 15 India to Account for the Largest Share of the Healthcare BPO Market, By Destination Geography, in 2017
Figure 16 Global Healthcare BPO Market: Drivers, Restraints, and Challenges
Figure 17 Revenue Cycle Management Segment to Dominate the Market During the Forecast Period (2017–2022)
Figure 18 Claims Management Services to Dominate the Healthcare Payer Outsourcing Market During 2017–2022
Figure 19 Manufacturing Services Segment to Dominate the Global Pharmaceutical Services Outsourcing Market
Figure 20 US to Dominate the Healthcare BPO Market in 2017
Figure 21 US: Healthcare BPO Market Snapshot
Figure 22 India: Healthcare BPO Market Snapshot
Figure 23 Accenture: Company Snapshot
Figure 24 Cognizant Technology Solutions : Company Snapshot
Figure 25 Firstsource Solutions.: Company Snapshot (2017)
Figure 26 Genpact : Company Snapshot
Figure 27 IBM: Company Snapshot
Figure 28 Infosys: Company Snapshot
Figure 29 Lonza: Company Snapshot
Figure 30 Quintiles IMS Holdings: Company Snapshot
Figure 31 R1 RCM: Company Snapshot
Figure 32 Tata Consultancy Services: Company Snapshot
Figure 33 WNS (Holdings): Company Snapshot
Figure 34 Xerox: Company Snapshot

The global healthcare BPO market is projected to reach USD 312.43 Billion by 2022 from USD 191.68 Billion in 2017, at a CAGR of 10.2% during the forecast period. The need to reduce the rising healthcare costs and the implementation of the Patient Protection and Affordable Care Act (PPACA) are factors that compel payers and providers to outsource their business processes to low-cost countries in order to reduce operational costs. Patent cliffs, complex clinical trial protocols, and new reporting requirements are forcing pharmaceutical companies to outsource their R&D and manufacturing processes to other countries, which is driving the healthcare outsourcing market.

In this report, the global healthcare BPO market is segmented on the basis of payer services, provider services, pharmaceutical services, and region. Based on payer services, the healthcare BPO market is segmented into claims management, integrated front-end services and back-office operations, member management, product development and business acquisition, provider management, care management, billing & accounts management services, and HR services. In 2017, the claims management segment is expected to account for the largest share of the market. The increasing adoption of insurance, changing healthcare regulations regarding health insurance and medical claims, scarcity of expertise, and increasing malpractices in healthcare insurance processes have pushed the demand for outsourcing healthcare payer services.

On the basis of provider services, the global healthcare BPO market is divided into revenue cycle management, patient enrolment & strategic planning, and patient care. In 2017, the revenue cycle management segment is expected to account for the largest share of the market. Factors such as decreasing reimbursements in the healthcare industry, reductions in the overall healthcare costs, initiatives undertaken by governments for implementing RCM solutions, and increasing expenditure by the healthcare IT industry are the key factors driving the growth of the revenue cycle management services market.

In 2017, in terms of value, India is expected to account for the largest share of the global healthcare BPO market by destination geography. In terms of value market, the US region is expected to register the highest growth rate from 2017 to 2022. It is the prime source for the outsourcing of healthcare services due to the mandatory implementation of ICD-10 codes and enactment of PPACA.

Healthcare BPO Market

The fear of losing visibility & control over business processes and reliability and data security & privacy concerns are the major factors expected to restrain market growth.

The key players in the healthcare BPO market are Cognizant (US), Accenture (Ireland), Xerox (US), Genpact (Bermuda), TCS (India), and Infosys (India). These players focused on inorganic strategies such as acquisitions, agreements, and collaborations as well as organic strategies such as product launches and expansions to sustain their growth in the healthcare BPO market.

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

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