HOME Top Market Reports Enterprise Social Software (ESS) Market (On Premise, On Demand, Social Collaboration, Enterprise Social Networks) - Global Advancements, Demand Analysis & Worldwide Market Forecasts (2014 - 2019)

Enterprise Social Software (ESS) Market (On Premise, On Demand, Social Collaboration, Enterprise Social Networks) - Global Advancements, Demand Analysis & Worldwide Market Forecasts (2014 - 2019)

By: marketsandmarkets.com
Publishing Date: May 2014
Report Code: TC 2476

 

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Enterprise Social Software (ESS) refers to a social networking layer on top of traditional collaborative tools, which enables content sharing, along with additional features such as document sharing, wikis, micro-blogging, shared spaces and communities, amongst other business applications. These solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility, and performance along with simplified operations.

The rising need for enterprise internetworking among employees, partners, distributors, suppliers, and others in the business value chain has given way to growing employment of the enterprise social software market products across desktops, laptops, and mobile personal devices. While enterprises across the globe are looking forward to incubate Enterprise Social Software into their current work scenarios, ESS providers look forward to gain a better competitive advantage in the emerging market by creating new technological features that facilitate the quicker adoption of these.

MarketsandMarkets believes that the need for increasing enterprise productivity, along with cost control measures is playing a pivotal role in shaping the future of enterprise social software. Even though the adoption of these tools is relatively slow due to closed mindsets of the top management, these solutions are expected to grow steadily and have a pervasive existence across all major verticals, owing to the growing demand of “social connectedness,” on a real-time basis. These solutions are well positioned to bring businesses closer, despite time zone barriers and organizational structures. MarketsandMarkets further expects that the integration of ESS tools with the existing collaborative organizational tools and applications will further enhance the growth of enterprises, while ensuring their compliance and regulatory policies.

The market research report categorizes the global Enterprise Social Software market on the basis of ESS deployments, organizational size, verticals, and regions. It also forecasts volumes, revenues, and analyzes trends in each of the submarkets.

On the basis of deployment:

  • On demand (SaaS)
  • On-premise

On the basis of organizational size:

  • Small businesses (0-99)
  • Medium businesses (100-999)
  • Enterprises (1000-9999)
  • Large enterprises (1000 +)

On the basis of verticals:

  • Academia and government
  • Banking, financial services, and insurance (BFSI)
  • Healthcare and life sciences
  • Retail
  • High tech, telecommunications, and others

On the basis of Regions:

  • North America (NA)
  • Europe (EU)
  • Middle-East Africa (MEA)
  • Asia-Pacific (APAC)
  • Latin America (LA)

Table of Contents
 
1 introduction (Page No. - 14)
    1.1 Key Take-Aways
    1.2 Report Description
    1.3 Markets Covered
    1.4 Stakeholders
    1.5 Forecast Assumptions
    1.6 Research Methodology
          1.6.1 Secondary Research
          1.6.2 Primary Research
          1.6.3 Data Triangulation

2 Executive Summary (Page No. - 20)

3 Market Overview (Page No. - 22)
    3.1 Market Definition
    3.2 Market Segmentation
    3.3 Enterprise Social Software Ecosystem
          3.3.1 Standalone Social Software Solution Providers
          3.3.2 Collaboration Solution Providers
          3.3.3 Enterprise Application Add-on Providers
    3.4 Overall Market Size
    3.5 Market Dynamics
          3.5.1 Drivers
                  3.5.1.1 Enterprise Social Adds Value to Businesses
                  3.5.1.2 Accommodating Features
                  3.5.1.3 Employees Popular Demand
          3.5.2 Restraints and Challenges
                  3.5.2.1 Skeptical Approach
                  3.5.2.2 Initial Setup Costs
                  3.5.2.3 Profusion of tools and Lack of Integration
          3.5.3 Opportunities
                  3.5.3.1 Multi-Vertical Focus
                  3.5.3.2 Bring Your Own Device (BYOD) Ecosystem
          3.5.4 Impact Analysis of DROS

4 Enterprise Social Software: Market Size and Forecast By Deployment (Page No. - 31)
    4.1 Introduction
    4.2 On-Premises
          4.2.1 Overview
          4.2.2 Market Size and Forecast By Vertical
          4.2.3 Market Size and Forecast By Organization Size
          4.2.4 Market Size and Forecast By Region
    4.3 On-Demand (Saas)
          4.3.1 Overview
          4.3.2 Market Size and Forecast By Vertical
          4.3.3 Market Size and Forecast By Organization Size
          4.3.4 Market Size and Forecast By Region

5 Enterprise Social Software: Market Size and Forecast By Organization Size (Page No. - 41)
    5.1 Introduction
    5.2 Small Businesses
          5.2.1 Overview
          5.2.2 Market Size and Forecast By Vertical
    5.3 Medium Businesses
          5.3.1 Overview
          5.3.2 Market Size and Forecast By Vertical
    5.4 Enterprises
          5.4.1 Overview
          5.4.2 Market Size and Forecast By Vertical
    5.5 Large Enterprises
          5.5.1 Overview
          5.5.2 Market Size and Forecast By Vertical

6 Enterprise Social Software: Market Size and Forecast By Vertical (Page No. - 48)
    6.1 Introduction
    6.2 Academia and Government
          6.2.1 Overview
          6.2.2 Market Size and Forecast By Organization Size
          6.2.3 Market Size and Forecast By Region
    6.3 Banking, Financial Services, and Insurance (BFSI)
          6.3.1 Overview
          6.3.2 Market Size and Forecast By Organization Size
          6.3.3 Market Size and Forecast By Region
    6.4 Healthcare and Life Sciences
          6.4.1 Overview
          6.4.2 Market Size and Forecast By Organization Size
          6.4.3 Market Size and Forecast By Region
    6.5 High Tech and Telecommunications
          6.5.1 Overview
          6.5.2 Market Size and Forecast By Organization Size
          6.5.3 Market Size and Forecast By Region
    6.6 Retail
          6.6.1 Overview
          6.6.2 Market Size and Forecast By Organization Size
          6.6.3 Market Size and Forecast By Region
    6.7 Other Verticals
          6.7.1 Overview
          6.7.2 Market Size and Forecast By Organization Size
          6.7.3 Market Size and Forecast By Region
 
7 Enterprise Social Software: Market Size and Forecast By Region (Page No. - 66)
    7.1 Introduction
    7.2 North America (NA)
          7.2.1 Overview
          7.2.2 Market Size and Forecast By Type of Organization Size
    7.3 Europe
          7.3.1 Overview
          7.3.2 Market Size and Forecast By Type of Organization Size
    7.4 Asia Pacific
          7.4.1 Overview
          7.4.2 Market Size and Forecast By Type of Organization Size
    7.5 Middle East and Africa (MEA)
          7.5.1 Overview
          7.5.2 Market Size and Forecast By Type of Organization Size
    7.6 Latin America (LA)
          7.6.1 Overview
          7.6.2 Market Size and Forecast By Type of Organization Size

8 Enterprise Social Software: Demand Analysis (Page No. - 76)
    8.1 Technology Solutions (Usage Percentage)
          8.1.1 Document Management and Collaboration
          8.1.2 Instant Messaging (IM)
          8.1.3 Enterprise Wikis and Shared Spaces
          8.1.4 Enterprise Social Networking Groups
          8.1.5 Enterprise Microblogging
          8.1.6 Enterprise Community and Blogs
    8.2 Enterprise Functions (Usage Percentage)
          8.2.1 Human Resources (HR)
          8.2.2 Information Technology (IT)
          8.2.3 Marketing
          8.2.4 Operations
          8.2.5 Research and Development (R&D)
          8.2.6 Sales
          8.2.7 Others

9 Enterprise Social Software: Pain Points and Future Approaches (Page No. - 84)
    9.1 Pain Points– Now
          9.1.1 Compliance Issues
          9.1.2 NAscent Social Business Maturity
          9.1.3 Lack of Metrics For Benchmarking
    9.2 Future Focus and Opportunities
          9.2.1 Value Creation : By Relationships Vs Technology
          9.2.2 Enterprise Goes Social
          9.2.3 Integration of Existing Platforms

10 Enterprise Social Software: Competitive Landscape (Page No. - 87)
    10.1 Mergers and Acquisitions
    10.2 Joint Venture and Collaborations
    10.3 New Product Launches
 
 
11 Company Profiles (Overview, Products & Services, Strategies & Insights, Developments and Mnm View)* (Page No. - 99)
    11.1 Atos
    11.2 Autodesk
    11.3 Broadvision
    11.4 Cisco
    11.5 Google Inc
    11.6 IBM
    11.7 Microsoft
    11.8 Opentext Corp
    11.9 Salesforce
    11.10 Tibco Software

*Details on Overview, Products & Services, Strategies & Insights, Developments and Mnm View Might Not Be Captured in Case of Unlisted Companies.
 
List of Tables (39 Tables)

Table 1 Forecast Assumptions
Table 2 Enterprise Social Software: Market Size, 2014-2019 ($Billion), Market Growth, 2015-2018 (Y-O-Y %)
Table 3 ESS: Market Size, 2014–2019 ($Billion), Market Growth, 2015-2019 (Y-O-Y %)
Table 4 Impact Analysis of Dros on the ESS Market
Table 5 Market Size, By Deployment, 2014-2019 ($Million)
Table 6 Market Growth, By Deployment, 2015-2019, Y-O-Y (%)
Table 7 On-Premises, Market Size, By Vertical, 2014-2019 ($Million) 35
Table 8 On-Premises, Market Size, By Organization Size, 2014-2019 ($Million)
Table 9 On-Premises, Market Size, By Region, 2014-2019 ($Million)
Table 10 On-Demand, Market Size, By Vertical, 2014-2019 ($Million)
Table 11 On-Demand, Market Size, By Organization Size, 2014-2019 ($Million)
Table 12 On-Demand, Market Size, By Region, 2014-2019 ($Million)
Table 13 Market Size, By Organization Size, 2014-2019 ($Million)
Table 14 Market Growth, By Organization Size, 2015-2019, Y-O-Y (%)
Table 15 Small Businesses, Market Size, By Vertical, 2014-2019 ($Million)
Table 16 Organization Size, Market Size, By Vertical, 2014-2019 ($Million)
Table 17 Enterprises, Market Size, By Vertical,. 2014-2019 ($Million)
Table 18 Enterprises, Market Size, By Vertical, 2014-2019 ($Million)
Table 19 Vertical, Market Size, 2014-2019 ($Million)
Table 20 Vertical, Market Growth, 2015-2019 (Y-O-Y %)
Table 21 Academia and Government, By Organization Size, Market Size, 2014-2019 ($Million)
Table 22 Academia and Government, By Region, Market Size, 2014-2019 ($Million)
Table 23 BFSI, By Organization Size, Market Size, 2014-2019 ($Million)
Table 24 BFSI, By Region, Market Size, 2014-2019 ($Million)
Table 25 Healthcare and Life Sciences, By Organization Size, Market Size, 2014-2019 ($Million)
Table 26 Healthcare and Life Sciences, By Region, Market Size, 2014-2019 ($Million)
Table 27 High Tech and Telecommunications, By Organization Size, Market Size, 2014-2019 ($Million)
Table 28 High Tech and Telecommunications, By Region, Market Size, 2014-2019 ($Million)
Table 29 Retail, By Organization Size, Market Size, 2014-2019 ($Million)
Table 30 Retail, By Region, Market Size, 2014-2019 ($Million)
Table 31 Enterprise Social Software: Other Verticals, By Organization Size, Market Size, 2014-2019 ($Million)
Table 32 Other Verticals, By Region, Market Size, 2014-2019 ($Million)
Table 33 Enterprise Social Software: Market Size, By Region, 2014-2019 ($Million)
Table 34 Market Growth, By Region, 2015-2019 (Y-O-Y %)
Table 35 NA, Market Size, By Organization Size, 2014-2019 ($Million)
Table 36 Europe, Market Size, By Organization Size, 2014-2019 ($Million)
Table 37 APAC, Market Size, By Organization Size, 2014-2019 ($Million)
Table 38 MEA, Market Size, By Organization Size, 2014-2019 ($Million)
Table 39 LA, Market Size, By Organization Size, 2014-2019 ($Million)


List of Figures (7 Figures)

Figure 1 ESS: Market Size, 2014-2019 ($Million), Market Growth, 2015-2019 (Y-O-Y %)
Figure 2 Enterprise Social Software: Deployment, Market Size, 2014-2019 ($Million), Market Growth, 2015-2019 (Y-O-Y %)
Figure 3 ESS: Organization Size, Market Size, 2014-2019 ($Million), Market Growth, 2015-2019 (Y-O-Y %)
Figure 4 Vertical, Market Size, 2014-2019 ($Million), Market Growth, 2015-2018 (Y-O-Y %)
Figure 5 Region, Market Size, 2014-2019 ($Million), Market Growth, 2015-2018 (Y-O-Y %)
Figure 6 ESS: Usage Percentage By Features
Figure 7 ESS: Usage Percentage By Features

Enterprise social software market solutions and systems are fast gaining pace in the current enterprise ecosystem. These solutions are positioned as flexible and user-friendly tools which are focused on enhancing the business value of enterprises across all regions. Enterprise social systems and solutions bring various benefits beyond sheer connectivity and social networking.

Enterprise social solutions amalgamate traditional collaboration suites with a much needed social layer pervasive across most geographical regions and vertical segments. The solution provides a social platform for evolving businesses, while also ensuring flexibility, in terms of reach, deployment, and administration. While the ‘enterprise social’ concept began with an emphasis on ‘social sharing’ amongst employees within an enterprise, the solution offerings have already widened beyond within-enterprise to within-the-ecosystem, thereby enabling social connectedness with channel partners, distributors, and customers.

Even though the benchmarking of enterprise social solutions remains an ambiguity amongst organizations, enterprises are slowly coming to terms with the hidden benefits of these solutions. Global adoption trends and a prominent pervasiveness across most verticals are clear indications of a positive growth in the enterprise social software market, as early adopters are already evangelizing the various advantages of this social suite.

MarketsandMarkets expects an increasing uptake of these solutions across enterprises, while investments in social software gain prominence across borders. Enterprise solutions are not just expected to move beyond the initial skepticism, but also being considered as a ‘wonder solution’ for improving brand value through smoother communications and seamless connectivity across all departments.

MarketsandMarkets forecasts the Enterprise Social Software market to grow from $4.77 billion in 2014 to $8.14 billion in 2019. This represents a compound annual growth rate (CAGR) of 11.3% from 2014 to 2019. The table given below highlights the overall market opportunity, in terms of absolute dollar value and year-on-year (Y-o-Y) growth.

ESS Market Size, 2014 – 2019 ($Billion), Market Growth, 2015 - 2018 (Y-O-Y %)

Enterprise Social Software (ESS) Market

Source: MarketsandMarkets Analysis

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