Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics) & Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)
[221 Pages Report] Telco CEM market will grow from $1.6 billion in 2014 to $2.3 billion by 2019 and the SQM market will grow from $1.5 billion in 2014 to $2.1 billion by 2019, at a CAGR of 7.41% and 6.69%, respectively, from 2014 to 2019
Telco Customer Experience Management (CEM) is garnering increasing popularity mainly driven by the application of tools that are employed for analyzing customer feedback from various channels such as company websites, customer care centers/branches, the web, and mobile and social media. CEM, as a concept, is gaining widespread adoption since it enables companies to serve customers efficiently, thereby creating retention, reducing churn, and improving competitive abilities. In the last few years, several Telco companies had begun to invest heavily on solutions that optimize interactions from the customer's perspective and thereby enhance customer loyalty. The growth of communication media majorly affects customer expectations and behavior, ultimately impacting end-user experiences in the service quality management market. To understand these experiences and obtain the appropriate insight from Voice of the Customer (VOC), Telco companies use analytical tools such as Enterprise Feedback Management (EFM) software, text analytics, web analytics, speech analytics, and other analytics.
The usage of mobile and social media channels is increasing rapidly for sharing views and ideas. Telco companies must frequently monitor these channels and follow up with their customers by understanding their needs and wants for improving customer loyalty and experience. In the competitive world, leading Telco companies will be focusing on customer-centric approach rather than company-centric approach. Towards this, enterprises will be adapting newer ways to connect customers with organizations for regular feedback.
The report focuses on the latest trends and advancements in customer experience solutions that provide strategies, process models, and Information Technology (IT) to design, manage, and optimize the end-to-end customer experience process. The report also includes service quality management market analysis and forecasts various channels, types of analytical tools, vertical segments, size of the organization, and geographical regions.
This report focuses on Telco service providers by taking into consideration aspects of Service Quality Management (SQM), Service Level Agreement (SLA) monitoring, service monitoring, fault management, and performance management with respect to network planning and network management. The Telco Customer Experience Management Market is segmented into five geographical regions, namely North America, Latin America, Europe, Asia-Pacific, and Middle East and Africa.
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On the basis of product type:
- Enterprise Feedback Management (EFM)
- Web analytics
- Text analytics
- Speech analytics
- Others
On the basis of providers type:
- Internet Service Providers (ISP)
- Telecom Service Providers (TSP)
- Managed Service Providers (MSP)
- Others
On the basis of channel:
- Company website
- Branch/store
- Web
- Call center
- Mobile
- Social media
On the basis of end user:
- Small and Medium Businesses (SMBs)
- Enterprises
On the basis of support system:
- Operations Support System (OSS)
- Business Support System (BSS)
Stakeholders
The targeted audience for this report includes stakeholders from the following technical sectors:
- Communication service providers
- Mobile network operators
- IT suppliers
- Software and system integrators
- Value Added Resellers (VARs)
- Software developers
The service quality management market report will provide detailed industry data, market dynamics (drivers, restraints, trends, and opportunities), key players, and competitive outlook. It will also provide market tables for the sub-segments and micro-markets. In addition, the report also provides competitive landscape and company profiles of the 10 leading players.
Service Quality Management (SQM) and Telco Customer Experience Management (CEM) is an overriding concept, driven by high competition among various industry players. To achieve and foster the highest level of customer experience, companies are trying to implement innovative tools and technologies. This research report provides detailed outlook about the growth trends and development prospects of the service quality management market during near future.
SQM and CEM are solutions through which many Telco organizations interact with their customers to understand their experiences related to specific products and services. SQM and CEM are done through different tools and techniques such as web analytics, text analytics, and speech analytics. It is the revolutionary step to connect the organizations with their customers. CEM blends customer satisfaction, loyalty, retention, relationship management, user experience, experiential marketing, and customer centricity.
Customers are promoters of brands. Good SQM and CEM enable businesses to find out their followers and users, offer them loyalty and promotional rewards, and make them promoters of the brand. If an organization achieves the best SQM and CEM, then its customers will become promoters and its net promoter score card, which is one of the indicators of sustainable growth rate of a company, will be positive. The net promoter score is based on customer feedback and shows whether customers are satisfied or not with an organizations product or service. When an organization employs SQM and CEM tools and techniques for continuous communication and feedback to solve customer issues and problems, it will positively impact customer feedback and ultimately drive sustainable growth in the service quality management market.
SQM and Telco CEM consist of different types of analytics that include EFM, web analytics, text analytics, and speech analytics.
MarketsandMarkets expects the Telco Customer Experience Management Market to grow from $1.6 billion in 2014 to $2.3 billion by 2019 and the SQM market to grow from $1.5 billion in 2014 to $2.1 billion by 2019, at a Compound Annual Growth Rate (CAGR) of 7.41% and 6.69%, respectively, during the forecast period. The table given below highlights the overall market opportunity in terms of absolute dollar value and Y-O-Y growth in the service quality management market.
Telco Customer Experience Management Market Size, 20142019 ($Million)
Source: MarketsandMarkets Analysis
SQM Market Size, 2014-2019 ($Million)
Source: MarketsandMarkets Analysis
Table of Contents
1 Introduction (Page No. - 20)
1.1 Objectives
1.2 Report Description
1.3 Markets Covered
1.4 Stakeholders
1.5 Research Methodology
1.5.1 Key Data From Secondary and Primary Sources
1.5.2 Data Triangulation & Market Forecasting
1.6 Forecast Assumptions
2 Executive Summary (Page No. - 28)
2.1 Overall Market Size
3 Market Overview (Page No. - 32)
3.1 Market Definition
3.2 Market Evolution
3.3 Market Segmentation
3.4 Market Dynamics
3.4.1 Drivers
3.4.1.1 Retaining Customers
3.4.1.2 Competitive Differentiation
3.4.1.3 Customer Centric Approach
3.4.1.4 Online Experience
3.4.2 Restraints
3.4.2.1 Complexity in Data Synchronization
3.4.2.2 Expectations Are Subjective
3.4.3 Opportunities
3.4.3.1 Major Focus on Virtual Side
3.4.3.2 integral Part of Digital Market
3.4.3.3 Big Data
3.4.4 Impact Analysis of Dros
3.5 Business Value Analysis
3.6 Telco CEM Ecosystem
4 SQM & Telco CEM Market: Enterprise Needs & Adoption Trends (Page No. - 45)
4.1 Introduction
4.2 Traditional SQM & Telco CEM
4.3 Cloud Impact
4.4 Social Influence on Customer Experience
4.5 Tools & Techniques
4.5.1 Web Content Management
4.5.2 Targeting & Personalization
4.5.3 Email and Campaign Management
4.5.4 Translation & Localization Services
4.5.5 Customer Relationship Management
4.5.6 Service Quality Management (SQM)
4.5.7 Service Level Agreement (Sla) Monitoring
4.5.8 Service Monitoring
4.5.9 Fault Management
4.5.10 Performance Management
5 SQM & Telco CEM: Market Size & Forecast By Product (Page No. - 51)
5.1 Introduction
5.2 Enterprise Feedback Management (Efm)
5.2.1 Overview
5.2.2 Market Size & Forecast By End-User
5.3 Web Analytics
5.3.1 Overview
5.3.2 Market Size & Forecast By End-User
5.4 Text Analytics
5.4.1 Overview
5.4.2 Market Size & Forecast By End-User
5.5 Speech Analytics
5.5.1 Overview
5.5.2 Market Size & Forecast By End-User
5.6 Others
5.6.1 Overview
5.6.2 Market Size & Forecast By End-User
6 SQM & Telco CEM: Market Size & Forecast By Provider (Page No. - 72)
6.1 Introduction
6.2 Internet Service Provider (Isp)
6.2.1 Overview
6.2.2 Market Size & Forecast By End-User
6.3 Telecom Service Provider (Tsp)
6.3.1 Overview
6.3.2 Market Size & Forecast By End-User
6.4 Managed Service Provider (Msp)
6.4.1 Overview
6.4.2 Market Size & Forecast By End-User
6.5 Others
6.5.1 Overview
6.5.2 Market Size & Forecast By End-User
7 SQM & Telco CEM: Market Size & Forecast By Channels (Page No. - 88)
7.1 Introduction
7.2 Company Website
7.2.1 Overview
7.2.2 Market Size & Forecast By End-User
7.3 Branch/Store
7.3.1 Overview
7.3.2 Market Size & Forecast By End-User
7.4 Web
7.4.1 Overview
7.4.2 Market Size & Forecast By End-User
7.5 Call Center
7.5.1 Overview
7.5.2 Market Size & Forecast By End-User
7.6 Mobile
7.6.1 Overview
7.6.2 Market Size & Forecast By End-User
7.7 Social Media
7.7.1 Overview
7.7.2 Market Size & Forecast By End-User
8 SQM & Telco CEM: Market Size & Forecast By End-User (Page No. - 111)
8.1 Introduction
8.2 Small & Medium Businesses (SMBS)
8.2.1 Overview
8.2.2 Market Size & Forecast By Region
8.3 Enterprises
8.3.1 Overview
8.3.2 Market Size & Forecast By Region
9 SQM & Telco CEM: Market Size & Forecast By Support System (Page No. - 120)
9.1 Introduction
9.1.1 Market Size & Forecast By Support System
10 SQM & Telco CEM: Market Size & Forecast By Region (Page No. - 124)
10.1 Introduction
10.2 North America
10.2.1 Overview
10.2.2 Market Size & Forecast By Product
10.2.3 Market Size & Forecast By Provider
10.2.4 Market Size & Forecast By Channel
10.3 Europe
10.3.1 Overview
10.3.2 Market Size & Forecast By Product
10.3.3 Market Size & Forecast By Provider
10.3.4 Market Size & Forecast By Channel
10.4 Asia-Pacific
10.4.1 Overview
10.4.2 Market Size & Forecast By Product
10.4.3 Market Size & Forecast By Provider
10.4.4 Market Size & Forecast By Channel
10.5 Middle East & Africa
10.5.1 Overview
10.5.2 Market Size & Forecast By Product
10.5.3 Market Size & Forecast By Provider
10.5.4 Market Size & Forecast By Channel
10.6 Latin America
10.6.1 Overview
10.6.2 Market Size & Forecast By Product
10.6.3 Market Size & Forecast By Provider
10.6.4 Market Size & Forecast By Channel
11 SQM and Telco CEM: Market Landscape (Page No. - 186)
11.1 Ecosystem & Roles
11.2 Portfolio Comparison
11.2.1 Overview
11.2.2 Product Category Mapping
12 Company Profiles (Page No. - 188)
(Overview, Products & Services, Strategies & Insights, Developments and Mnm View)*
12.1 Adobe Systems
12.2 Amdocs
12.3 Alcatel-Lucent
12.4 Cisco
12.5 Egain Corporation
12.6 Ericsson
12.7 HP
12.8 IBM
12.9 Nokia Siemens Network
12.10 Oracle
*Details on Overview, Products & Services, Strategies & Insights, Developments and Mnm View Might Not Be Captured in Case of Unlisted Companies.
List of Tables (152 Tables)
Table 1 Telco Customer Experience Management Market, 2014 2019 ($Million, Y-O-Y %)
Table 2 Service Quality Management: Market, 2014 2019 ($Million, Y-O-Y %)
Table 3 Dro Impact Analysis
Table 4 Traditional SQM VS Telco CEM
Table 5 Telco Customer Experience Management Market: Market Size, By Product, 2014 2019 ($Million)
Table 6 Telco CEM: Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 7 Service Quality Management: Market Size, By Product, 2014 2019 ($Million)
Table 8 SQM: Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 9 Telco CEM: Enterprise Feedback Management Market Size, By End-User, 2014 2019 ($Million)
Table 10 Telco CEM: Enterprise Feedback Management Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 11 SQM: Enterprise Feedback Management Market Size, By End-User, 2014 2019 ($Million)
Table 12 SQM: Enterprise Feedback Management Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 13 Telco CEM: Web Analytics Market Size, By End-User, 2014 2019 ($Million)
Table 14 Telco CEM: Web Analytics Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 15 SQM: Web Analytics Market Size, By End-User, 2014 2019 ($Million)
Table 16 SQM: Web Analytics Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 17 Telco CEM: Text Analytics Market Size, By End-User, 2014 2019 ($Million)
Table 18 Telco CEM: Text Analytics Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 19 SQM: Text Analytics Market Size, By End-User, 2014 2019 ($Million)
Table 20 SQM: Text Analytics Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 21 Telco CEM: Speech Analytics Market Size, By End-User, 2014 2019 ($Million)
Table 22 Telco CEM: Speech Analytics Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 23 SQM: Speech Analytics Market Size, By End-User, 2014 2019 ($Million)
Table 24 SQM: Speech Analytics Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 25 Telco CEM: Others Market Size, By End-User, 2014 2019 ($Million)
Table 26 Telco CEM: Others Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 27 SQM: Others Market Size, By End-User, 2014 2019 ($Million)
Table 28 SQM: Others Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 29 Telco Customer Experience Management: Market Size, By Provider, 2014 2019 ($Million)
Table 30 Telco CEM Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 31 Service Quality Management: Market Size, By Provider, 2014 2019 ($Million)
Table 32 Service Quality Management: Market Growth, By Provider, 2014 2019, (Y-O-Y %)
Table 33 Telco CEM: Internet Service Provider Market Size, By End-User, 2014 2019 ($Million)
Table 34 Telco CEM: Internet Service Provider Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 35 SQM: Internet Service Provider Market Size, By End-User, 2014 2019 ($Million)
Table 36 SQM: Internet Service Provider Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 37 Telco CEM: Telecom Service Provider Market Size, By End-User, 2014 2019 ($Million)
Table 38 Telco CEM: Telecom Service Provider Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 39 SQM: Telecom Service Provider Market Size, By End-User, 2014 2019 ($Million)
Table 40 SQM: Telecom Service Provider Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 41 Telco CEM: Managed Service Provider Market Size, By End-User, 2014 2019 ($Million)
Table 42 Telco CEM: Managed Service Provider Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 43 SQM: Managed Service Provider Market Size, By End-User, 2014 2019 ($Million)
Table 44 SQM: Managed Service Provider Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 45 Telco CEM: Other Service Providers Market Size, By End-User, 2014 2019 ($Million)
Table 46 Telco CEM: Other Service Providers Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 47 SQM: Other Service Providers Market Size, By End-User, 2014 2019 ($Million)
Table 48 SQM: Other Service Providers Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 49 Telco Customer Experience Management Market Size, By Channel, 2014 2019 ($Million)
Table 50 Telco CEM Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 51 Service Quality Management: Market Size, By Channel, 2014 2019 ($Million)
Table 52 Service Quality Management: Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 53 Telco CEM: Company Website Market Size, By End-User, 2014 2019 ($Million)
Table 54 Telco CEM: Company Website Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 55 SQM: Company Website Market Size, By End-User, 2014 2019 ($Million)
Table 56 SQM: Company Website Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 57 Telco CEM: Branch/Store Market Size, By End-User, 2014 2019 ($Million)
Table 58 Telco CEM: Branch/Store Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 59 SQM: Branch/Store Market Size, By End-User, 2014 2019 ($Million)
Table 60 SQM: Branch/Store Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 61 Telco CEM: Web Market Size, By End-User, 2014 2019 ($Million)
Table 62 Telco CEM: Web Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 63 SQM: Web Market Size, By End-User, 2014 2019 ($Million)
Table 64 SQM: Web Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 65 Telco CEM: Call Center Market Size, By End-User, 2014 2019 ($Million)
Table 66 Telco CEM: Call Center Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 67 SQM: Call Center Market Size, By End-User, 2014 2019 ($Million)
Table 68 SQM: Call Center Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 69 Telco CEM: Mobile Market Size, By End-User, 2014 2019 ($Million)
Table 70 Telco CEM: Mobile Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 71 SQM: Mobile Market Size, By End-User, 2014 2019 ($Million)
Table 72 SQM: Mobile Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 73 Telco CEM: Social Media Market Size, By End-User, 2014 2019 ($Million)
Table 74 Telco CEM: Social Media Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 75 SQM: Social Media Market Size, By End-User, 2014 2019 ($Million)
Table 76 SQM: Social Media Market Growth, By End-User, 2014 2019 (Y-O-Y %)
Table 77 Telco CEM: Small and Medium Businesses Market Size, By Region, 2014 2019 ($Million)
Table 78 Telco CEM: Small and Medium Businesses Market Growth, By Region, 2014 2019 (Y-O-Y %)
Table 79 SQM: Small and Medium Businesses Market Size, By Region, 2014 2019 ($Million)
Table 80 SQM: Small and Medium Businesses Market Growth, By Region, 2014 2019 (Y-O-Y %)
Table 81 Telco CEM: Enterprises Market Size, By Region, 2014 2019 ($Million)
Table 82 Telco CEM: Enterprises Market Growth, By Region, 2014 2019 (Y-O-Y %)
Table 83 SQM: Enterprises Market Size, By Region, 2014 2019 ($Million)
Table 84 SQM: Enterprises Market Growth, By Region, 2014 2019 (Y-O-Y %)
Table 85 Telco CEM Market Size, By Support System, 2014 2019 ($Million)
Table 86 Telco CEM Market Growth, By Support System, 2014 2019 (Y-O-Y %)
Table 87 Service Quality Management: Market Size, By Support System, 2014 2019 ($Million)
Table 88 Service Quality Management Market Growth, By Support System, 2014 2019 (Y-O-Y %)
Table 89 Telco CEM Market Size, By Region, 2014 2019 ($Million)
Table 90 Telco CEM Market Growth, By Region, 2014 2019 (Y-O-Y %)
Table 91 SQM Market Size, By Region, 2014 2019 ($Million)
Table 92 SQM Market Growth, By Region, 2014 2019 (Y-O-Y %)
Table 93 North America: Telco CEM, Market Size, By Product, 2014 2019 ($Million)
Table 94 North America: Telco CEM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 95 North America: Service Quality Management, Market Size, By Product, 2014 2019 ($Million)
Table 96 North America: SQM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 97 North America: Telco CEM, Market Size, By Provider, 2014 2019 ($Million)
Table 98 North America: Telco CEM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 99 North America: SQM, Market Size, By Provider, 2014 2019 ($Million)
Table 100 North America: SQM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 101 North America: Telco CEM, Market Size, By Channel, 2014 2019 ($Million)
Table 102 North America: Telco CEM Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 103 North America: SQM, Market Size, By Channel, 2014 2019 ($Million)
Table 104 North America: SQM, Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 105 Europe: Telco CEM, Market Size, By Product, 2014 2019 ($Million)
Table 106 Europe: Telco CEM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 107 Europe: SQM, Market Size, By Product, 2014 2019 ($Million)
Table 108 Europe: SQM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 109 Europe: Telco CEM, Market Size, By Provider, 2014 2019 ($Million)
Table 110 Europe: Telco CEM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 111 Europe: SQM, Market Size, By Provider, 2014 2019 ($Million)
Table 112 Europe: SQM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 113 Europe: Telco CEM, Market Size, By Channel, 2014 2019 ($Million)
Table 114 Europe: Telco CEM, Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 115 Europe: SQM, Market Size, By Channel, 2014 2019 ($Million)
Table 116 Europe: SQM, Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 117 Asia-Pacific: Telco CEM, Market Size, By Product, 2014 2019 ($Million)
Table 118 Asia-Pacific: Telco CEM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 119 Asia-Pacific: SQM, Market Size, By Product, 2014 2019 ($Million)
Table 120 Asia-Pacific: SQM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 121 Asia-Pacific: Telco CEM, Market Size, By Provider, 2014 2019 ($Million)
Table 122 Asia-Pacific: Telco CEM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 123 Asia-Pacific: SQM, Market Size, By Provider, 2014 2019 ($Million)
Table 124 Asia-Pacific: SQM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 125 Asia-Pacific: Telco CEM, Market Size, By Channel, 2014 2019 ($Million)
Table 126 Asia-Pacific: Telco CEM, Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 127 Asia-Pacific: SQM, Market Size, By Channel, 2014 2019 ($Million)
Table 128 Asia-Pacific: SQM, Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 129 Middle East and Africa: Telco CEM, Market Size, By Product 2014 2019 ($Million)
Table 130 Middle East and Africa: Telco CEM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 131 Middle East and Africa: SQM, Market Size, By Product, 2014 2019 ($Million)
Table 132 Middle East and Africa: SQM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 133 Middle East and Africa: Telco CEM, Market Size, By Provider, 2014 2019 ($Million)
Table 134 Middle East and Africa: Telco CEM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 135 Middle East and Africa: SQM, Market Size, By Provider, 2014 2019 ($Million)
Table 136 Middle East and Africa: SQM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 137 Middle East and Africa: Telco CEM, Market Size, By Channel, 2014 2019 ($Million)
Table 138 Middle East and Africa: Telco CEM, Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 139 Middle East and Africa: SQM Market Size, By Channel, 2014 2019 ($Million)
Table 140 Middle East and Africa: SQM Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 141 Latin America: Telco CEM Market Size, By Product, 2014 2019 ($Million)
Table 142 Latin America: Telco CEM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 143 Latin America: SQM, Market Size, By Product, 2014 2019 ($Million)
Table 144 Latin America: SQM, Market Growth, By Product, 2014 2019 (Y-O-Y %)
Table 145 Latin America: Telco CEM, Market Size, By Provider, 2014 2019 ($Million)
Table 146 Latin America: Telco CEM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 147 Latin America: SQM, Market Size, By Provider, 2014 2019 ($Million)
Table 148 Latin America: SQM, Market Growth, By Provider, 2014 2019 (Y-O-Y %)
Table 149 Latin America: Telco CEM, Market Size, By Channel, 2014 2019 ($Million)
Table 150 Latin America: Telco CEM, Market Growth, By Channel, 2014 2019 (Y-O-Y %)
Table 151 Latin America: SQM, Market Size, By Channel, 2014 2019 ($Million)
Table 152 Latin America: SQM, Market Growth, By Channel, 2014 2019 (Y-O-Y %)
List of Figures (19 Figures)
Figure 1 Telco CEM: Research Methodology
Figure 2 SQM and Telco CEM: Data Triangulation and Market Forecasting
Figure 3 Telco Customer Experience Management Market, 2014 2019 ($Million, Y-O-Y %)
Figure 4 SQM, Market, 2014 2019 ($Million, Y-O-Y %)
Figure 5 Telco CEM Process
Figure 6 Evolution of SQM and Telco CEM
Figure 7 SQM and Telco CEM: Market Segmentation
Figure 8 Business Value Analysis
Figure 9 Telco CEM Ecosystem
Figure 10 Telco Customer Experience Management Market Size, By Product, 2014 2019 ($Million)
Figure 11 SQM, Market Size, By Product, 2014 2019 ($Million)
Figure 12 Telco CEM: Market Size, By Provider, 2014 2019 ($Million)
Figure 13 SQM Market Size, By Provider, 2014 2019 ($Million)
Figure 14 Telco CEM: Market Size, By Channel, 2014 2019 ($Million)
Figure 15 SQM, Market Size, By Channel, 2014 2019 ($Million)
Figure 16 Telco CEM: Market Size, By Region, 2014 2019 ($Million)
Figure 17 SQM, Market Size, By Region, 2014 2019 ($Million)
Figure 18 SQM and Telco CEM: Ecosystem
Figure 19 SQM and Telco CEM: Product Porfolio Comparison
Growth opportunities and latent adjacency in Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market