HOME Top Market Reports Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)

Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)

By: marketsandmarkets.com
Publishing Date: March 2014
Report Code: TC 2259

 

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The increasing long-term focus on managing and maximizing customer relationship for profitability has been the core objective across organizations. Enterprises across diversified verticals collected mountains of data from various sources to understand the customer needs, preference, and drivers for customer loyalty. The emergence of contact center has been creating new ways to simplify the increasing complexities in the customer needs. It has been treated as the primary source to offer superlative customer services and a significant source to derive customer information as well as customer intelligence. Speech analytics technology helps to extract intelligence hidden in customer-agent interaction to offer excellent customer services for contact center clients.

Avaya, CallMiner, Aspect, Nexidia, NICE System, Calabrio, and Verint Systems are active vendors in the speech analytics market. These vendors offer their solutions to capture all the interactions and apply big data technologies to derive valuable insights and trends from the voice of the customers. The report provides global market trends, overall adoption scenario, competitive landscape, and key drivers in this market. The report aims at estimating the current market size and the future growth potential of this market across verticals and regions based on the various types of applications.

MarketsandMarkets has segmented the global speech analytics market by type, applications, deployment type, organization size, verticals, and regions.

On the basis of types:

The market is segmented on the basis of types such as database management system, data integration tools, query, reporting and analysis, Online Analytical Processing (OLAP), and visualization tools, analytical tools, consulting and support services, and others.

On the basis of applications:

This market is segmented on the basis of applications such as asset and liability management, budgetary control management, general ledger management, payable management, receivable management, profitability management, governance, risk, and compliance management.

On the basis of deployment type:

This market is segmented on the basis of deployment types including on-premise and on-demand.

On the basis of organization size:

This market is segmented on the basis of organization size including Small and Medium Businesses (SMBs) and enterprises.

On the basis of verticals:

This market is classified into different industry verticals such as Banking, Financial Services and Insurance (BFSI), consumer goods and retail, healthcare and life science, government, manufacturing, transportation and logistics, travel and hospitality, telecommunication and Information Technology (IT), media and entertainment, public sector, and energy and utilities.

On the basis of geographical regions:

Geographical regions are classified into North America (NA), Europe, Latin America (LA), Asia-Pacific (APAC), and Middle East and Africa (MEA).

Customization Options

With market data, you can also customize MMM assessments that meet your company’s specific needs. Customize to get comprehensive industry standard and deep-dive analysis of the following parameters:

Geographic Analysis

  • In-depth analysis of niche regions such as the Nordics, Eastern Europe, Western Europe, and BRICS
  • Each niche region analysis across verticals, solutions, and applications
  • Country-wise analysis across five regions, namely North America, Europe, APAC, MEA, and Latin America
  • Country-wise market analysis of each vertical, solution, and application

Product Portfolio Analysis

  • Product demand analysis across various verticals
  • Demand analysis for on-premises and on-demand solutions
  • Product comparison of speech analytics vendors

Vendor Analysis

  • Vendors market share analysis
  • Vendor analysis based on end users

Table Of Contents
 
1 Introduction (Page No. - 18)
   1.1 Key Take-Aways
   1.2 Report Description
   1.3 Markets Covered
   1.4 Stakeholders
   1.5 Research Methodology
       1.5.1 Key Data Points
       1.5.2 Data Triangulation and Market Forecasting
   1.6 Forecast Assumptions

2 Executive Summary (Page No. - 24)
   2.1 Abstract
   2.2 Overall Market Size

3 Market Overview (Page No. - 27)
   3.1 Market Definition
   3.2 Market Evolution
   3.3 Market Segmentation
   3.4 Market Dynamics
       3.4.1 Drivers
             3.4.1.1 Call Center
             3.4.1.2 Increased Importance of Voice in Multichannel World
             3.4.1.3 Increased Focus on Competitive and Market Intelligence
             3.4.1.4 Risk and Compliance Management
       3.4.2 Restraints
             3.4.2.1 Increasing Cost
             3.4.2.2 Lack of Awareness
       3.4.3 Opportunities
             3.4.3.1 New Areas of Implementation
             3.4.3.2 Growing Demand For Cloud Analytics
             3.4.3.3 Real-Time Speech Analytics
       3.4.4 Impact Analysis of Dros
   3.5 Value Chain

4 Market Size and Forecast By Types (Page No. - 36)
   4.1 Introduction
   4.2 Market Size and Forecast

5 Speech Analytics: Market Size and Forecast By Solutions (Page No. - 40)
   5.1 Introduction
   5.2 Market Size and Forecast
   5.3 Speech Engine
       5.3.1 Overview
       5.3.2 Market Size and Forecast
   5.4 Indexing and Analysis
       5.4.1 Overview
       5.4.2 Market Size and Forecast
   5.5 Query Engine and Search Tool
       5.5.1 Overview
       5.5.2 Market Size and Forecast
   5.6 Reports and Dashboards
       5.6.1 Overview
       5.6.2 Market Size and Forecast
   5.7 Others
       5.7.1 Overview
       5.7.2 Market Size and Forecast

6 Market Size and Forecast By Services (Page No. - 53)
   6.1 Introduction
   6.2 Market Size and Forecast
   6.3 Professional Services
       6.3.1 Oerview
       6.3.2 Market Size and Forecast
   6.4 Support and Maintenance Services
       6.4.1 Overview
       6.4.2 Market Size and Forecast

7 Speech Analytics: Market Size and Forecast By Applications (Page No. - 60)
   7.1 Introducation
   7.2 Market Size and Forecast
   7.3 Business Process Management
       7.3.1 Overview
       7.3.2 Market Size and Forecast
   7.4 Agent Performance Management
       7.4.1 Overview
       7.4.2 Market Size and Forecast
   7.5 Customer Experience Management
       7.5.1 Overview
       7.5.2 Market Size and Forecast
   7.6 Market Intelligence Management
       7.6.1 Overview
       7.6.2 Market Size and Forecast
   7.7 Risk and Compliance Management
       7.7.1 Overview
       7.7.2 Market Size and Forecast
   7.8 Others
       7.8.1 Overview
       7.8.2 Market Size and Forecast

8 Market Size and Forecast By Deployment Types (Page No. - 71)
   8.1 Introduction
   8.2 Market Size and Forecast
   8.3 On-Premise
       8.3.1 Overview
       8.3.2 Market Size and Forecast
   8.4 On-Demand
       8.4.1 Overview
             8.4.1.1 Market Size and Forecast

9 Speech Analytics: Market Size and Forecast By Organization Size (Page No. - 78)
   9.1 Introduction
   9.2 Market Size and Forecast
   9.3 Small and Medium-Size Businesses (SMBS)
       9.3.1 Overview
       9.3.2 Market Size and Forecast
   9.4 Large Enterprises
       9.4.1 Overview
       9.4.2 Market Size and Forecast

10 Speech Analytics: Market Size and Forecast By Verticals (Page No. - 85)
   10.1 Introduction
   10.2 Market Size and Forecast
   10.3 Banking, Financial Services, and Insurance (BFSI)
        10.3.1 Overview
        10.3.2 Market Size and Forecast
   10.4 Consumer Goods and Retail
        10.4.1 Overview
        10.4.2 Market Size and Forecast
   10.5 Healthcare and Life Sciences
        10.5.1 Overview
        10.5.2 Market Size and Forecast
   10.6 Government, Defense, and Aerospace
        10.6.1 Overview
        10.6.2 Market Size and Forecast
   10.7 Manufacturing
        10.7.1 Overview
        10.7.2 Market Size and Forecast
   10.8 Transportation and Logistics
        10.8.1 Overview
        10.8.2 Market Size and Forecast
   10.9 Travel and Hospitality
        10.9.1 Overview
        10.9.2 Market Size and Forecast
   10.10 Telecommunication and It
        10.10.1 Overview
        10.10.2 Market Size and Forecast
   10.11 Media and Entertainment
        10.11.1 Overview
        10.11.2 Market Size and Forecast
   10.12 Public Sector, Energy, and Utilities
        10.12.1 Overview
        10.12.2 Market Size and Forecast
   10.13 Outsourcing
        10.13.1 Overview
        10.13.2 Market Size and Forecast
   10.14 Others
        10.14.1 Overview
        10.14.2 Market Size and Forecast

11 Speech Analytics: Market Size and Forecast By Regions (Page No. - 119)
   11.1 Introduction
   11.2 Market Size and Forecast
        11.2.1 Parfait Chart
        11.2.2 Regional Market Lifecycle
   11.3 North America (NA)
        11.3.1 Overview
        11.3.2 Market Size and Forecast
   11.4 Europe
        11.4.1 Overview
        11.4.2 Market Size and Forecast
   11.5 Asia Pacific (APAC)
        11.5.1 Overview
        11.5.2 Market Size and Forecast
   11.6 Middle East and Africa (MEA)
        11.6.1 Overview
        11.6.2 Market Size and Forecast
   11.7 Latin America (LA)
        11.7.1 Overview
        11.7.2 Market Size and Forecast

12 Market Landscape (Page No. - 137)
   12.1 Competitive Landscape
        12.1.1 Ecosystem and Roles
   12.2 End-User Landscape
        12.2.1 Market Opportunity Analysis
        12.2.2 End-User Analysis
               12.2.2.1 Call Center Growth
               12.2.2.2 Return on Investment (ROI) Growth
               12.2.2.3 Demand For Speech Analytics Across Verticals

13 Company Profiles (Introduction, Products & Services, Strategy & Analyst Insights, New Developments, Mnm View)* (Page No. - 141)
   13.1 Aspect Software
   13.2 Avaya, Inc.
   13.3 Calabrio
   13.4 Callminer
   13.5 Genesys Telecommunications Laboratories
   13.6 Hp Autonomy
   13.7 Nexidia, Inc.
   13.8 Nice Systems, Inc.
   13.9 Nuance Communications
   13.10 Verint Systems, Inc.

*Details on Marketsandmarkets View, Introduction, Products & Services, Strategy & Analyst Insights, New Developments Might Not Be Captured in Case of Unlisted Companies.
 
Appendix (Page No. - 173)
   Mergers & Acquisitions (M&A)
   Vc Funding Analysis
   Social Reach


List Of Tables (69 Tables)

Table 1 Speech Analytics Market Size, By Region, 2014-2019 ($Million)
Table 2 Speech Analytics: Market Size, By Types, 2014-2019 ($Million)
Table 3 Market Size, By Solutions, 2014-2019 ($Million)
Table 4 Speech Engine Market Size, By Vertical, 2014-2019 ($Million)
Table 5 Speech Engine Market Size, By Vertical, 2014-2019 ($Million)
Table 6 Query Engine and Search Tool Market Size, By Vertical, 2014-2019 ($Million)
Table 7 Reports and Dashboard Market Size, By Vertical, 2014-2019 ($Million)
Table 8 Other Solutions Market Size, By Vertical, 2014-2019 ($Million)
Table 9 Market Size, By Services, 2014-2019 ($Million)
Table 10 Professional Services Market Size, By Vertical, 2014-2019 ($Million)
Table 11 Support and Maintenance Services Market Size, By Vertical, 2014-2019 ($Million)
Table 12 Speech Analytics, By Application, 2014-2019 ($Million)
Table 13 Business Process Management Application Market Size, By Region, 2014-2019 ($Million)
Table 14 Agent Performance Management Application Market Size, By Region, 2014-2019 ($Million)
Table 15 Customer Experience Management Application Market Size, By Region, 2014-2019 ($Million)
Table 16 Market Intelligence Management Application Market Size, By Region, 2014-2019 ($Million)
Table 17 Risk and Compliance Management Application Market Size, By Region, 2014-2019 ($Million)
Table 18 Other Application Market Size, By Region, 2014-2019 ($Million)
Table 19 Speech Analytics By Deployment Type, 2014-2019 ($Million)
Table 20 on-Premise Market Size, By Application, 2014-2019 ($Million)
Table 21 on-Demand Market Size, By Application, 2014-2019 ($Million)
Table 22 Speech Analytics By Organization Size, 2014-2019 ($Million)
Table 23 SMBS Market Size, By Application, 2014-2019 ($Million)
Table 24 Large Enterprises Market Size, By Application, 2014-2019 ($Million)
Table 25 Speech Analytics: Market Size, By Vertical, 2014-2019 ($Million)
Table 26 Banking, Financial Services, and Insurance Market Size, By Application, 2014-2019 ($Million)
Table 27 Banking, Financial Services, and Insurance Market Size, By Region, 2014-2019 ($Million)
Table 28 Consumer Goods and Retail Market Size, By Application, 2014-2019 ($Million)
Table 29 Consumer Goods and Retail Market Size, By Region, 2014-2019 ($Million)
Table 30 Healthcare and Life Sciences Market Size, By Application, 2014-2019 ($Million)
Table 31 Healthcare and Life Sciences Market Size, By Region, 2014-2019 ($Million)
Table 32 Government, Defense, and Aerospace Market Size, By Application, 2014-2019 ($Million)
Table 33 Government, Defense, and Aerospace Market Size, By Region, 2014-2019 ($Million)
Table 34 Manufacturing Market Size, By Application, 2014-2019 ($Million)
Table 35 Manufacturing Market Size, By Region, 2014-2019 ($Million)
Table 36 Transportation and Logistics Market Size, By Application, 2014-2019 ($Million)
Table 37 Transportation and Logistics Market Size, By Region, 2014-2019 ($Million)
Table 38 Travel and Hospitality Market Size, By Application, 2014-2019 ($Million)
Table 39 Travel and Hospitality Market Size, By Region, 2014-2019 ($Million)
Table 40 Telecommunication and It Market Size, By Application, 2014-2019 ($Million)
Table 41 Telecommunication and It Market Size, By Region, 2014-2019 ($Million)
Table 42 Media and Entertainment Market Size, By Application, 2014-2019 ($Million)
Table 43 Media and Entertainment Market Size, By Region, 2014-2019 ($Million)
Table 44 Public Sector, Energy, and Utilities Market Size, By Application, 2014-2019 ($Million)
Table 45 Public Sector, Energy, and Utilities Market Size, By Region, 2014-2019 ($Million)
Table 46 Outsourcing Market Size, By Application, 2014-2019 ($Million)
Table 47 Outsourcing Market Size, By Region, 2014-2019 ($Million)
Table 48 Speech Analytics: Other Market Size, By Application, 2014-2019 ($Million)
Table 49 Other Market Size, By Region, 2014-2019 ($Million)
Table 50 NA Market Size, By Solutions, 2014-2019 ($Million)
Table 51 NA Market Size, By Services, 2014-2019 ($Million)
Table 52 NA Market Size, By Deployment Type, 2014-2019 ($Million)
Table 53 NA Market Size, By Organization Size, 2014-2019 ($Million)
Table 54 Europe Market Size, By Solutions, 2014-2019 ($Million)
Table 55 Europe Market Size, By Services, 2014-2019 ($Million)
Table 56 Europe Market Size, By Deployment Type, 2014-2019 ($Million)
Table 57 Europe Market Size, By Organization Size, 2014-2019 ($Million)
Table 58 APAC Market Size, By Solutions, 2014-2019 ($Million)
Table 59 APAC Market Size, By Services, 2014-2019 ($Million)
Table 60 APAC Market Size, By Deployment Type, 2014-2019 ($Million)
Table 61 APAC Market Size, By Organization Size, 2014-2019 ($Million)
Table 62 MEA Market Size, By Solutions, 2014-2019 ($Million)
Table 63 MEA Market Size, By Services, 2014-2019 ($Million)
Table 64 MEA Market Size, By Deployment Type, 2014-2019 ($Million)
Table 65 MEA Market Size, By Organization Size, 2014-2019 ($Million)
Table 66 LA Market Size, By Solutions, 2014-2019 ($Million)
Table 67 LA Market Size, By Services, 2014-2019 ($Million)
Table 68 LA Market Size, By Deployment Type, 2014-2019 ($Million)
Table 69 LA Market Size, By Organization Size, 2014-2019 ($Million)


List Of Figures (25 Figures)
 
Figure 1 Data Triangulation, Top-Down and Bottom-Up Approach
Figure 2 Speech Analytics Market, By Region, 2014-2019 ($Million, Y-O-Y %)
Figure 3 Market Segmentation
Figure 4 Time-Impact Analysis of Dynamics
Figure 5 Value Chain
Figure 6 Speech Analytics: Market, By Type, 2014-2019 ($Million, Y-O-Y %)
Figure 7 Market, By Type, 2014-2019 (Y-O-Y %)
Figure 8 Speech Analytics: Market, By Solutions, 2014-2019 ($Million, Y-O-Y %)
Figure 9 Market, By Solutions, 2014-2019 (Y-O-Y %)
Figure 10 Speech Analytics: Market, By Services, 2014-2019 ($Million, Y-O-Y %)
Figure 11 Market, By Services, 2014-2019 (Y-O-Y %)
Figure 12 Speech Analytics: Market, By Application, 2014-2019 ($Million, Y-O-Y %)
Figure 13 Market, By Application, 2014-2019 (Y-O-Y %)
Figure 14 Speech Analytics: Market, By Deployment Types, 2014-2019 ($Million, Y-O-Y %)
Figure 15 Market, By Deployment Types, 2014-2019 (Y-O-Y %)
Figure 16 Speech Analytics: Market, By Organization Size, 2014-2019 ($Million, Y-O-Y %)
Figure 17 Market, By Organization Size, 2014-2019 (Y-O-Y %)
Figure 18 Speech Analytics: Market, By Vertical, 2014-2019 ($Million, Y-O-Y %)
Figure 19 Market, By Vertical, 2014-2019 (Y-O-Y %)
Figure 20 Speech Analytics: Market, By Region, 2014-2019 (Y-O-Y %)
Figure 21 Region-Wise Market Size, 2014-2019
Figure 22 Region-Wise Market Size, 2014-2019
Figure 23 Ecosystem
Figure 24 Opportunity Analysis
Figure 25 Social Reach

Speech analytics market is growing rapidly and fueled by various trends, including the emergence of call centers, increasing focus on regulatory requirements, and market intelligence and competitive intelligence. The real-time analytics is the important product trend that fulfills the regulatory requirements in the government and public utilities and other verticals. These verticals are expected to have an optimum market share in the overall market.

The vendors are focusing on packaged solutions that can be integrated into other solutions such as workforce management solutions and analytics software. Speech analytics technology consists of speech engine, indexing and analysis software, query engine, and reports and dashboard solutions. Further, it is integrated with real-time analytics tools and real-time guidance tools. The integration enables end-users to take the best actions on customer conversations in a short period of time.

Globally, adoption rate is increasing due to the growing implementation rate in APAC, MEA, and LA regions. Basically, speech analytics technology is applied into business process management, agent performance management, customer experience management, market intelligence management, and risk and compliance management applications. The implementation helps enterprises to capture and analyze customer audio and text from phone calls. The analysis tracks trends, assesses the effectiveness improvement, and demonstrates the data into dashboards and reports for upper level management.

Telecommunication and IT vertical has the highest share in the overall market. Speech analytics, other than telecommunication and IT sector, has a wide portfolio in consumer goods and retail, healthcare and life science, government, defense, and aerospace, manufacturing, transportation and logistics, travel and hospitality, telecommunication and IT, media and entertainment, public sector, energy, and utilities, and outsourcing verticals.

Overall Market Size

Speech Analytics: Market Size, by Region, 2014-2019 ($Million)

Speech Analytics Market

Source: MarketsandMarkets Analysis

The table given above highlights the market size across five regions from 2014 to 2019. Speech Analytics market is expected to grow from $456 million in 2014 to $1.33 billion by 2019, at a Compound Annual Growth Rate (CAGR) of 23.9% from 2014 to 2019. LA and MEA regions are growing rapidly with CAGRs of 38.2% and 35.6%, respectively from 2014 to 2019.

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