HOME Top Market Reports Audio Communication Monitoring Market by Solution & Service (Reporting & Analytics, Call Recording Software & Quality Analysis, Audio Loudness, Metering & Monitoring Solution, Professional Service, Support & Maintenance) - Global Forecast to 2020

Audio Communication Monitoring Market by Solution & Service (Reporting & Analytics, Call Recording Software & Quality Analysis, Audio Loudness, Metering & Monitoring Solution, Professional Service, Support & Maintenance) - Global Forecast to 2020

By: marketsandmarkets.com
Publishing Date: October 2015
Report Code: TC 3818

 

  Speak to Analyst Enquiry Before Buying  
purchase report
download pdf  request for customisation


Audio communication monitoring spots and analyzes spoken words which bring structure to interactions and reveal the information provided by agents to clients and customers. This technology is used to extract important business intelligence data to relate it to the strategy and in making strategic decisions for the company. Audio communication monitoring assists the organizations in analyzing and monitoring the content of communication more efficiently. It also enables the organizations to provide better user experience, further enhancing the overall productivity of the enterprises.

At present, audio communication monitoring solutions, in the form of voice biometric solutions, media monitoring, alarm surveillance monitoring, and global system for mobile communications monitoring, has enabled the enterprises to continuously monetize the audio content and track the caller to gain valuable insights, further enhancing and improving the relationship between the agent and the customer. The main purpose of implementing the audio communication monitoring solution is to optimize business productivity, enhance the quality of information being provided, and strictly adhere to the risk and compliance requirements.

NICE Systems, Cisco Systems, IBM Corporation, Nectar Services Corporation, Nexidia, Inc., Nuance Communications, Behavox Ltd., Fonetic Solutions, NUGEN Audio, and Intelligent Voice are the active vendors in the audio communication monitoring market. The report provides global market trends, overall adoption scenario, competitive landscape, key drivers, restraints, opportunities, and challenges in the market. The report aims at estimating the current market size and the future growth potential of this market across different verticals and regions.

MarketsandMarkets has segmented the global audio communication monitoring market on the basis of solution and service, application, organization size, vertical, and region.

By Solution and Service:

This market has been segmented on the basis of solutions and services into reporting and analytics, call recording software and quality analysis, audio loudness, metering and monitoring solutions, professional services, and support and maintenance services.

By Application:

This market has been segmented on the basis of applications into law enforcement agencies, commercial and sensitive areas, sales and internal communication monitoring, employee/agent monitoring, and multichannel monitoring/broadcast monitoring.

By Organization Size:

The market has been segmented on the basis of organization sizes into Small and Medium-Sized Businesses (SMBs) and large enterprises.

By Vertical:

This market has been segmented on the basis of verticals into BFSI, outsourcing, government, healthcare, media and entertainment, telecommunication and IT, transportation and logistics, and others.

By Region:

This market has been segmented on the basis of regions into North America, Europe, Asia-Pacific (APAC), and Rest of World (RoW).

Table of Contents

1 Introduction (Page No. - 14)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered in the Report
    1.4 Currency
    1.5 Limitations
    1.6 Stakeholders

2 Research Methodology (Page No. - 17)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Key Industry Insights
                    2.1.2.3 Breakdown of Primaries
    2.2 Market Size Estimation
           2.2.1 Bottom-Up Approach
           2.2.2 Top-Down Approach
    2.3 Market Breakdown and Data Triangulation
    2.4 Research Assumptions

3 Executive Summary (Page No. - 26)

4 Premium Insights (Page No. - 30)
    4.1 Attractive Market Opportunities in the Market
    4.2 Audio Communication Monitoring Market: CAGR of the Top Four Applications and Verticals
    4.3 Life Cycle Analysis, By Region
    4.4 Market Share Across Various Regions

5 Audio Communication Monitoring Market: Overview (Page No. - 33)
    5.1 Introduction
    5.2 Market Evolution
    5.3 Market Dynamics
           5.3.1 Drivers
                    5.3.1.1 Risk and Compliance Management
                    5.3.1.2 Increase in the Number of Bpos
                    5.3.1.3 Increasing Importance of Call Monitoring
           5.3.2 Restraints
                    5.3.2.1 Lack of Awareness
                    5.3.2.2 Legacy Architecture
           5.3.3 Opportunities
                    5.3.3.1 High Adoption Rate in SMBS
                    5.3.3.2 Real-Time Call Monitoring and Call Analysis
           5.3.4 Challenges
                    5.3.4.1 Data and Information Privacy Concerns
                    5.3.4.2 Increase in the Number of Players

6 Audio Communication Monitoring Market: Industry Trends (Page No. - 40)
    6.1 Introduction
    6.2 Value Chain Analysis
    6.3 Ecosystem
    6.4 Strategic Benchmarking

7 Audio Communication Monitoring Market Analysis, By Solution and Service (Page No. - 45)
    7.1 Introduction
    7.2 Reporting and Analytics
           7.2.1 Search, Review, and Indexing
    7.3 Call Recording Software and Quality Analysis
           7.3.1 Voice Biometric Solution
    7.4 Audio Loudness, Metering, and Monitoring Solutions
           7.4.1 Gsm Monitoring
           7.4.2 Audio Surveillance Monitoring
           7.4.3 Media Monitoring
    7.5 Professional Services
    7.6 Support and Maintenance Services

8 Audio Communication Monitoring Market Analysis, By Application (Page No. - 52)
    8.1 Introduction
    8.2 Law Enforcement Agencies
           8.2.1 Public Safety and Security
    8.3 Sales and Internal Communication Monitoring
    8.4 Commercial and Sensitive Areas
    8.5 Employee/Agent Monitoring
    8.6 Multichannel Monitoring/Broadcast Monitoring

9 Audio Communication Monitoring Market Analysis, By Organization Size (Page No. - 58)
    9.1 Introduction
    9.2 Small and Medium Businesses (SMBS)
    9.3 Large Enterprises

10 Audio Communication Monitoring Market Analysis, By Vertical (Page No. - 62)
     10.1 Introduction
     10.2 Banking, Financial Services, and Insurance (BFSI)
     10.3 Outsourcing
     10.4 Government
     10.5 Healthcare
     10.6 Media and Entertainment
     10.7 Telecommunication and IT
     10.8 Transportation and Logistics
     10.9 Others

11 Geographic Analysis (Page No. - 79)
     11.1 Introduction
     11.2 North America
     11.3 Europe
     11.4 Asia-Pacific (APAC)
     11.5 Rest of the World (RoW)

12 Competitive Landscape (Page No. - 95)
     12.1 Overview
     12.2 Competitive Situation and Trends
             12.2.1 New Product Launches
             12.2.2 Partnerships, Agreements, and Collaborations
             12.2.3 Mergers and Acquisitions

13 Company Profiles (Page No. - 101)
     13.1 Introduction
     13.2 Nice Systems Ltd.
             13.2.1 Business Overview
             13.2.2 Solutions Offered
             13.2.3 Recent Developments
             13.2.4 MnM View
                        13.2.4.1 Key Strategies
                        13.2.4.2 SWOT Analysis
     13.3 Cisco Systems, Inc.
             13.3.1 Business Overview
             13.3.2 Solutions Offered
             13.3.3 Recent Developments
             13.3.4 MnM View
                        13.3.4.1 Key Strategies
                        13.3.4.2 SWOT Analysis
     13.4 IBM Corporation
             13.4.1 Business Overview
             13.4.2 Products Offered
             13.4.3 Recent Developments
             13.4.4 MnM View
                        13.4.4.1 Key Strategies
                        13.4.4.2 SWOT Analysis
     13.5 Nectar Services Corporation
             13.5.1 Business Overview
             13.5.2 Solutions and Services Offered
             13.5.3 Recent Developments
             13.5.4 MnM View
                        13.5.4.1 Key Strategies
                        13.5.4.2 SWOT Analysis
     13.6 Nexidia, Inc.
             13.6.1 Business Overview
             13.6.2 Solutions and Services Offered
             13.6.3 Recent Developments
             13.6.4 MnM View
                        13.6.4.1 Key Strategies
                        13.6.4.2 SWOT Analysis
     13.7 Nuance Communications
             13.7.1 Business Overview
             13.7.2 Solutions Offered
             13.7.3 Recent Developments
     13.8 Behavox Ltd.
             13.8.1 Business Overview
             13.8.2 Solutions Offered
             13.8.3 Recent Developments
     13.9 Fonetic Solutions
             13.9.1 Business Overview
             13.9.2 Solutions Offered
             13.9.3 Recent Developments
     13.10 Nugen Audio
             13.10.1 Business Overview
             13.10.2 Solutions Offered
             13.10.3 Recent Developments
     13.11 Intelligent Voice
             13.11.1 Business Overview
             13.11.2 Solutions Offered
             13.11.3 Recent Developments

14 Appendix (Page No. - 122)
     14.1 Excerpts From Industry Experts
     14.2 Discussion Guide
     14.3 Introducing RT: Real-Time Market Intelligence
     14.4 Available Customization
     14.5 Related Reports


List of Tables (69 Tables)

Table 1 Audio Communication Monitoring Market Size and Growth, 2013–2020 (USD Million, Y-O-Y %)
Table 2 Market Analysis of Drivers
Table 3 Market Analysis of Restraints
Table 4 Market Analysis of Opportunities
Table 5 Market Analysis of Challenges
Table 6 Audio Communication Monitoring Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 7 Reporting and Analytics: Market Size, By Region, 2013–2020 (USD Million)
Table 8 Call Recording Software and Quality Analysis: Market Size, By Region, 2013–2020 (USD Million)
Table 9 Audio Loudness, Metering, and Monitoring Solution: Market Size, By Region, 2013–2020 (USD Million)
Table 10 Professional Services: Market Size, By Region, 2013–2020 (USD Million)
Table 11 Support and Maintenance Services: Market Size, By Region, 2013–2020 (USD Million)
Table 12 Audio Communication Monitoring Market Size, By Application, 2013–2020 (USD Million)
Table 13 Law Enforcement Agencies: Market Size, By Region, 2013–2020 (USD Million)
Table 14 Sales and Internal Communication Monitoring: Market Size, By Region, 2013–2020 (USD Million)
Table 15 Commercial and Sensitive Areas: Market Size, By Region, 2013–2020 (USD Million)
Table 16 Employee/Agent Monitoring: Market Size, By Region, 2013–2020 (USD Million)
Table 17 Multichannel Monitoring/Broadcast Monitoring: Market Size, By Region, 2013–2020 (USD Million)
Table 18 Audio Communication Market Size, By Organization Size, 2013–2020 (USD Million)
Table 19 Small and Medium Businesses: Market Size, By Region, 2013–2020 (USD Million)
Table 20 Large Enterprises: Market Size, By Region, 2013–2020 (USD Million)
Table 21 Audio Communication Monitoring Market Size, By Vertical, 2013–2020 (USD Million)
Table 22 BFSI: Market Size, By Region, 2013–2020 (USD Million)
Table 23 BFSI: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 24 BFSI: Market Size, By Application, 2013–2020 (USD Million)
Table 25 Outsourcing: Market Size, By Region, 2013–2020 (USD Million)
Table 26 Outsourcing: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 27 Outsourcing: Market Size, By Application, 2013–2020 (USD Million)
Table 28 Government: Market Size, By Region, 2013–2020 (USD Million)
Table 29 Government: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 30 Government: Market Size, By Application, 2013–2020 (USD Million)
Table 31 Healthcare: Market Size, By Region, 2013–2020 (USD Million)
Table 32 Healthcare: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 33 Healthcare: Market Size, By Application, 2013–2020 (USD Million)
Table 34 Media and Entertainment: Market Size, By Region, 2013–2020 (USD Million)
Table 35 Media and Entertainment: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 36 Media and Entertainment: Market Size, By Application, 2013–2020 (USD Million)
Table 37 Telecommunication and IT: Market Size, By Region, 2013–2020 (USD Million)
Table 38 Telecommunication and IT: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 39 Telecommunication and IT: Market Size, By Application, 2013–2020 (USD Million)
Table 40 Transportation and Logistics: Market Size, By Region, 2013–2020 (USD Million)
Table 41 Transportation and Logistics: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 42 Transportation and Logistics: Market Size, By Application, 2013–2020 (USD Million)
Table 43 Others: Market Size, By Region, 2013–2020 (USD Million)
Table 44 Others: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 45 Others: Market Size, By Application, 2013–2020 (USD Million)
Table 46 Audio Communication Monitoring Market Size, By Region, 2013–2020 (USD Million)
Table 47 North America: Market Size, By Vertical, 2013–2020 (USD Million)
Table 48 North America: Market Size, By Country, 2013–2020 (USD Million)
Table 49 North America: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 50 North America: Market Size, By Application, 2013–2020 (USD Million)
Table 51 North America: Market Size, By Organization Size, 2013–2020 (USD Million)
Table 52 Europe: Market Size, By Vertical, 2013–2020 (USD Million)
Table 53 Europe: Market Size, By Country, 2013–2020 (USD Million)
Table 54 Europe: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 55 Europe: Market Size, By Application, 2013–2020 (USD Million)
Table 56 Europe: Market Size, By Organization Size, 2013–2020 (USD Million)
Table 57 Asia-Pacific: Market Size, By Vertical, 2013–2020 (USD Million)
Table 58 Asia-Pacific: Market Size, By Country, 2013–2020 (USD Million)
Table 59 Asia-Pacific: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 60 Asia-Pacific: Market Size, By Application, 2013–2020 (USD Million)
Table 61 Asia-Pacific: Market Size, By Organization Size, 2013–2020 (USD Million)
Table 62 Rest of the World: Market Size, By Vertical, 2013–2020 (USD Million)
Table 63 Rest of the World: Market Size, By Region, 2013–2020 (USD Million)
Table 64 Rest of the World: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 65 Rest of the World: Market Size, By Application, 2013–2020 (USD Million)
Table 66 RoW: Audio Communication Monitoring Market Size, By Organization Size, 2013–2020 (USD Million)
Table 67 New Product Launches, 2013–2015
Table 68 Partnerships and Collaborations, 2013–2015
Table 69 Mergers and Acquisitions, 2011


List of Figures (44 Figures)

Figure 1 Audio Communication Monitoring Market: Research Design
Figure 2 Breakdown of Primary Interviews: By Company Type, Designation, and Region
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Data Triangulation
Figure 6 Assumptions of the Research Study
Figure 7 Audio Communication Monitoring Market Size, 2015–2020 (USD Million)
Figure 8 Market, By Solution (2015 vs 2020)
Figure 9 Market, By Service (2015–2020)
Figure 10 Lucrative Growth Prospects in the Market Due to Increasing Adoption of Call Monitoring
Figure 11 Audio Communication Monitoring Market: CAGR of Applications and Verticals
Figure 12 Life Cycle Analysis, By Region (2015): Asia-Pacific is Expected to Enter the Exponential Growth Phase in the Coming Years
Figure 13 North America is Expected to Hold the Largest Market Share of the Audio Communication Monitoring Market in 2015
Figure 14 Market: Drivers, Restraints, Opportunities, and Challenges
Figure 15 Market: Value Chain Analysis
Figure 16 Market: Ecosystem
Figure 17 Strategic Benchmarking: Audio Communication Monitoring Market
Figure 18 Call Recording Software and Quality Analysis Estimated to Have the Largest Market Size During the Forecast Period
Figure 19 Sales and Internal Communication Monitoring Estimated to Have the Largest Market Size During the Forecast Period
Figure 20 Large Enterprises are Estimated to Have the Largest Market Size During the Forecast Period
Figure 21 Outsourcing Vertical Estimated to Have the Largest Market Size During the Forecast Period
Figure 22 North America is Estimated to Have the Largest Market Size During the Forecast Period
Figure 23 Asia-Pacific: an Attractive Destination for the Audio Communication Monitoring Market, 2015–2020
Figure 24 North America Snapshot
Figure 25 Asia-Pacific Market Snapshot
Figure 26 Companies Adopted Partnerships, Collaborations, and Agreements as the Key Growth Strategy From 2011 to 2015
Figure 27 Product Portfolio Comparison
Figure 28 Battle for Market Share: Partnerships, Agreements, and Collaborations Was the Key Strategy in the Audio Communication Monitorinig Market
Figure 29 Geographic Revenue Mix of the Top Market Players
Figure 30 Nice Systems Ltd.: Company Snapshot
Figure 31 Nice Systems Ltd.: SWOT Analysis
Figure 32 Cisco Systems, Inc.: Company Snapshot
Figure 33 Cisco Systems Ltd.: SWOT Analysis
Figure 34 IBM Corporation: Company Snapshot
Figure 35 IBM Corporation : SWOT Analysis
Figure 36 Nectar Services Corporation: Company Snapshot
Figure 37 Nectar Services Corporation : SWOT Analysis
Figure 38 Nexidia Inc.:Company Snapshot
Figure 39 Nexidia, Inc.: SWOT Analysis
Figure 40 Nuance Communications: Company Snapshot
Figure 41 Behavox Ltd.: Company Snapshot
Figure 42 Fonetic Solutions: Company Snapshot
Figure 43 Nugen Audio: Company Snapshot
Figure 44 Intelligent Voice: Company Snapshot

The complexity of the communication environment in which the organizations operate now-a-days has increased. The communication taking place within the organization and outside the organization, such as clients’ and customers’ interaction needs to be analyzed whether or not the compliance requirement has been adhered to by the agents. Audio communication monitoring is a highly modified application that supports integration of all the multichannel communication within the organization and can be customized as per the requirements.

The audio communication market is a growing market driven by various trends associated with the implementation with company’s operations. Vendors in this market are focusing on packaged solutions that can be integrated into other solutions, such as workforce management solution and analytics software. Audio communication monitoring is also integrated with real-time analytics and real-time guidance tools. The integration assists the end users in taking appropriate actions on customer and client conversations over a short period of time.

Major drivers of the market includes rising significance of the risk and compliance management, increase in the number of BPO services, and increasing significance on security and call monitoring. The audio communication monitoring market faces many challenges of data and information security concerns and increase in the number of players. Major factors that are restraining the growth of the market are lack of awareness and legacy architecture. Audio communication monitoring vendors see emergent opportunities for the higher adoption of audio monitoring due to factors such as enhancing customer experience and increasing the overall organizational productivity.

Globally, the market is growing owing to its implementation in APAC and RoW. In the audio communication monitoring market, North America is estimated to hold the largest market share, considering the technological advancement in the region and APAC has the fastest-growing market for the audio communication market due to huge investments being done in the region as compared to the others. The implementation of audio monitoring helps the organization in capturing and analyzing customer and client’s audio and voice interaction over the call. The analysis tracks the trends, quality throughout the call, and information that is being provided; assesses the areas of improvement; demonstrates the data into the dashboards; and reports to the upper level management for taking appropriate and timely decisions.

The table given below highlights the market size of the global audio communication monitoring from 2013 to 2020. The audio communication monitoring market is expected to grow from USD 795.4 Million in 2015 to USD 2,145.3 Million by 2020, at a Compound Annual Growth Rate (CAGR) of 21.9%. The global market is further segmented on the basis of applications, solutions and services, organization sizes, verticals, and regions.

Audio Communication Monitoring Market

Custom Market Research Services

We will customize the research for you, in case the report listed above does not meet with your exact requirements. Our custom research will comprehensively cover the business information you require to help you arrive at strategic and profitable business decisions.

Please visit http://www.marketsandmarkets.com/knowledge-process-outsourcing-services.asp to specify your custom Research Requirement

Connect With Us

Follow us on LinkedIn  Follow us on Facebook   Follow us on Twitter 
Live Chat Support


US : 1-888-600-6441
UK : 44-800-368-9399

Search reports



Access reports on all high
growth Software and Services Markets on KnowledgeStore
Request Demo Now