HOME Top Market Reports Business Process as a Service (BPAAS) Market by Processes, By Solutions (Platform & Services), by Service Consumers (SMBs & Enterprises), by Deployment Models (Hosted & On-Premise), by Verticals and by Region - Global Forecasts to 2020

Business Process as a Service (BPAAS) Market by Processes, By Solutions (Platform & Services), by Service Consumers (SMBs & Enterprises), by Deployment Models (Hosted & On-Premise), by Verticals and by Region - Global Forecasts to 2020

By: marketsandmarkets.com
Publishing Date: November 2015
Report Code: TC 1440

 

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The Business Process as a Service Market size is estimated to grow from USD 1.62 Billion in 2015 to USD 4.71 Billion by 2020, at a CAGR of 23.7% from 2015 to 2020. The BPaaS market comprises a range of industry solutions that help clients and companies effectively adapt to the new changing business circumstances and reduce labor costs. The current trend in the BPaaS market is the increasing acceptance of technologies such as cloud computing, business analytics, social media platforms, and process automation software. These technologies contribute to cost reduction and more efficient operations by restructuring the systems background, thereby regulating the technological environment on a unified, centralized platform. The report aims at estimating the market size and future growth potential of Business Process as a Service Market across different segments such as process, solution, deployment type, service consumer, vertical and region. The base year considered for the study is 2014 and the market size is forecasted from 2015 to 2020. Companies are adopting BPaaS solutions to gain competitive advantage and distinguish themselves from their competitors by focusing on core competencies. The need for cost-effective business processes is driving the BPaaS market.

The research methodology used to estimate and forecast the Business Process as a Service Market begins with capturing data on key vendor revenues through secondary research. The vendor offerings are also taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the overall market size of the global BPaaS market from the revenue of key market players. After arriving at the overall market size, the total market was split into several segments and subsegments which were then verified through primary research by conducting extensive interviews with key people such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments. The breakdown of profiles of primaries is depicted in the below figure:

Business Process as a Service (BPAAS) Market

The BPaaS ecosystem comprises BPaaS process and solution providing vendors such as IBM, Accenture, Cognizant, Capgemini, CSC, Wipro, Oracle, SAP, and Fujitsu, among others. They provide BPaaS services and solutions to end users to cater to their unique business requirements.

Target audience

  • Global Operation BPaaS Companies
  • Manufacturing Companies
  • Traders, Distributors, and Suppliers
  • Government & Research Organizations
  • Association & Industry Bodies
  • Technology Providers

Scope of the Report

The research report segments the BPaaS market into following submarkets:

By Process:

  • Sales
  • Finance & Accounting
  • Human Resource
  • Marketing
  • Operations
  • Others

By Solution:

  • Platform
  • Service

By Deployment type:

  • Hosted
  • On-premise

By Service Consumer:

  • Small and Medium Businesses (SMBs)
  • Large Enterprises

By Vertical:

  • BFSI
  • Communication & Technology
  • Consumer Goods & Retail
  • Supply Chain & Manufacturing
  • Government
  • BFSI
  • Others

By Region:

  • North America
  • Europe
  • Asia-Pacific
  • Middle East & Africa
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix which gives a detailed comparison of product portfolio of each company

Geographic Analysis

  • Further breakdown of the North America BPaaS market
  • Further breakdown of the Europe BPaaS market
  • Further breakdown of the APAC BPaaS market
  • Further breakdown of the MEA BPaaS market
  • Further breakdown of the Latin America BPaaS market

Company Information

  • Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 13)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Year Considered for the Study
    1.4 Currency
    1.5 Limitations
    1.6 Stakeholders

2 Research Methodology (Page No. - 16)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
           2.2.1 Bottom-Up Approach
           2.2.2 Top-Down Approach
    2.3 Market Breakdown and Data Triangulation
    2.4 Assumptions

3 Executive Summary (Page No. - 24)

4 Premium Insights (Page No. - 28)
    4.1 Attractive Market Opportunities in the Business Process as a Service Market
    4.2 Human Resource Process Market, By Region
    4.3 Global BPaaS Market
    4.4 BPaaS Market Potential
    4.5 Platform Solution Market, By Region
    4.6 Lifecycle Analysis, By Region (2015)

5 Business Process as a Service Market Overview (Page No. - 31)
    5.1 Introduction
    5.2 Evolution
    5.3 Market Segmentation
           5.3.1 By Process
           5.3.2 By Solution
           5.3.3 By Service Consumer
           5.3.4 By Deployment Model
           5.3.5 By Vertical
           5.3.6 By Region
    5.4 Market Dynamics
           5.4.1 Drivers
                    5.4.1.1 Development of Automated and Software Driven Outsourcing
                    5.4.1.2 Need for Cost-Effective Business Process
                    5.4.1.3 Increase in Need of BPaaS Solutions
           5.4.2 Restraints
                    5.4.2.1 Rising Concerns Over Data Security
           5.4.3 Opportunities
                    5.4.3.1 Multi-Process Focus
           5.4.4 Challenges
                    5.4.4.1 Selection of Application and Lack of Integration
                    5.4.4.2 Outages and Third Party Dependence

6 Business Process as a Service Market: Industry Trends (Page No. - 41)
    6.1 Introduction
    6.2 Value Chain Analysis
    6.3 Porter’s Five Forces Analysis
           6.3.1 Threat of New Entrants
           6.3.2 Threat of Substitutes
           6.3.3 Bargaining Power of Suppliers
           6.3.4 Bargaining Power of Buyers
           6.3.5 Intensity of Competitive Rivalry

7 Business Process as a Service Market Analysis, By Process (Page No. - 45)
    7.1 Introduction
    7.2 Human Resource
    7.3 Finance & Accounting
    7.4 Marketing
    7.5 Operations
    7.6 Sales
    7.7 Others

8 Business Process as a Service Market Analysis, By Solution (Page No. - 56)
    8.1 Introduction
    8.2 Platform Solution
    8.3 Services Solution

9 Business Process as a Service Market Analysis, By Deployment Model (Page No. - 60)
    9.1 Introduction
    9.2 Hosted Deployment Model
    9.3 On-Premise Deployment Model

10 Business Process as a Service Market Analysis, By Service Consumer (Page No. - 65)
     10.1 Introduction
     10.2 Enterprises Service Consumers
     10.3 SMBS Service Consumers
 
11 Business Process as a Service Market Analysis, By Vertical (Page No. - 69)

     11.1 Introduction
     11.2 Banking, Financial Service & Insurance (BFSI)
     11.3 Communication Technology
     11.4 Supply Chain & Manufacturing
     11.5 Consumer Goods & Retail
     11.6 Healthcare
     11.7 Government
     11.8 Others

12 Geographic Analysis (Page No. - 79)
     12.1 Introduction
     12.2 North America
     12.3 Europe
     12.4 Asia-Pacific
     12.5 Middle East & Africa
     12.6 Latin America

13 Competitive Landscape (Page No. - 89)
     13.1 Overview
     13.2 Competitive Situation and Trends
             13.2.1 Acquisitions
             13.2.2 Partnerships, Joint Ventures & Strategic Alliances
             13.2.3 Agreements & Contracts
             13.2.4 Venture Capital

14 Company Profiles (Page No. - 95)
     14.1 Introduction
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
     14.2 Accenture
     14.3 Cognizant Technologies
     14.4 Capgemini
     14.5 CSC
     14.6 Fujitsu Limited
     14.7 Genpact
     14.8 IBM
     14.9 Oracle
     14.10 SAP
     14.11 Wipro

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

15 Appendix (Page No. - 125)
     15.1 Discussion Guide
     15.2 Introducing RT: Real-Time Market Intelligence
     15.3 Available Customizations
     15.4 Related Reports


List of Tables (68 Tables)

Table 1 Global Business Process as a Service Market Size and Growth Rate, 2013-2020 (USD Billion, Y-O-Y %)
Table 2 BPaaS Market: Drivers Summary
Table 3 Global BPaaS Market: Restraints Summary
Table 4 Global BPaaS Market: Opportunities Summary
Table 5 Global BPaaS Market: Challenges Summary
Table 6 Global BPaaS Market, By Process (USD Million)
Table 7 Human Resource: BPaaS Market Size, By Solution, 2013-2020 (USD Million)
Table 8 Human Resource: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 9 Human Resource: BPaaS Market Size, By Region, 2013-2020(USD Million)
Table 10 Finance & Accounting: BPaaS Market Size, By Solution, 2013-2020 (USD Million)
Table 11 Finance & Accounting: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 12 Finance & Accounting: BPaaS Market Size, By Region, 2013-2020 (USD Million)
Table 13 Marketing: Business Process as a Service Market Size, By Solution , 2013-2020 (USD Million)
Table 14 Marketing: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 15 Marketing: BPaaS Market Size, By Region, 2013-2020 (USD Million)
Table 16 Operations: BPaaS Market Size, By Solution , 2013-2020 (USD Million)
Table 17 Operations: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 18 Operations: BPaaS Market Size, By Region, 2013-2020(USD Million)
Table 19 Sales: BPaaS Market Size, By Solution, 2013-2020 (USD Million)
Table 20 Sales: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 21 Sales: BPaaS Market Size, By Region, 2013-2020 (USD Million)
Table 22 Others: BPaaS Market Size, By Solution, 2013-2020 (USD Million)
Table 23 Others: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 24 Others: BPaaS Market Size, By Region, 2013-2020 (USD Million)
Table 25 BPaaS Market Size, By Solution, 2013-2020 (USD Million)
Table 26 Platforms: Business Process as a Service Market Size, By Region, 2013-2020 (USD Million)
Table 27 Platforms: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 28 Services: BPaaS Market Size, By Region, 2013-2020 (USD Million)
Table 29 Services: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 30 BPaaS Market Size, By Deployment Model, 2013-2020 (USD Million)
Table 31 Hosted Deployment Model: BPaaS Market Size, By Region, 2013-2020 (USD Million)
Table 32 Hosted Deployment Model: BPaaS Market Size, By Process, 2013-2020 (USD Million)
Table 33 On-Premise Deployment Model: BPaaS Market Size, By Region, 2013-2020 (USD Million)
Table 34 On-Premise Deployment Model: BPaaS Market Size, By Process, 2013-2020 (USD Million)
Table 35 BPaaS Market Size, By Service Consumer, 2013-2020 (USD Million)
Table 36 Enterprises Service Consumer: BPaaS Market Size, By Deployment Model, 2013-2020 (USD Million)
Table 37 Enterprises Service Consumer: BPaaS Market Size, By Process, 2013-2020 (USD Million)
Table 38 SMBS Service Consumer: BPaaS Market Size, By Deployment Model, 2013-2020 (USD Million)
Table 39 SMBS Service Consumer: BPaaS Market Size, By Process, 2013-2020 (USD Million)
Table 40 BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 41 BFSI: Business Process as a Service Market Size, By Deployment Model, 2013-2020 (USD Million)
Table 42 BFSI: BPaaS Market Size, By Service Consumer, 2013-2020 (USD Million)
Table 43 Communication Technology: BPaaS Market Size, By Deployment Model, 2013-2020 (USD Million)
Table 44 Communication Technology: BPaaS Market Size, By Service Consumer, 2013-2020 (USD Million)
Table 45 Supply Chain & Manufacturing: BPaaS Market Size, By Deployment Model, 2013-2020 (USD Million)
Table 46 Supply Chain & Manufacturing: BPaaS Market Size, By Service Consumer, 2013-2020 (USD Million)
Table 47 Consumer Goods & Retail: BPaaS Market Size, By Deployment Model, 2013-2020 (USD Million)
Table 48 Consumer Goods & Retail: BPaaS Market Size, By Service Consumer, 2013-2020 (USD Million)
Table 49 Healthcare: BPaaS Market Size, By Deployment Model, 2013-2020 (USD Million)
Table 50 Healthcare: BPaaS Market Size, By Service Consumer, 2013-2020(USD Million)
Table 51 Government: BPaaS Market Size, By Deployment Model, 2013-2020 (USD Million)
Table 52 Government: BPaaS Market Size, By Service Consumer, 2013-2020(USD Million)
Table 53 Others: BPaaS Market Size, By Deployment Model, 2013-2020(USD Million)
Table 54 Others: BPaaS Market Size, By Service Consumer, 2013-2020(USD Million)
Table 55 BPaaS Market, By Region, 2013-2020 (USD Million)
Table 56 North America: BPaaS Market, By Process, 2013-2020 (USD Million)
Table 57 North America: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 58 Europe: BPaaS Market Size, By Process, 2013-2020 (USD Million)
Table 59 Europe: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 60 APAC: BPaaS Market Size, By Process, 2013-2020 (USD Million)
Table 61 Middle East & Africa: BPaaS Market Size, By Process, 2013-2020 (USD Million)
Table 62 Middle East & Africa: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 63 Latin America: BPaaS Market Size, By Process, 2013-2020 (USD Million)
Table 64 Latin America: BPaaS Market Size, By Vertical, 2013-2020 (USD Million)
Table 65 Acquisitions, 2011–2015
Table 66 Partnerships, Joint Ventures, and Strategic Alliances, 2011–2015
Table 67 Agreement & Contracts, 2011–2015
Table 68 Venture Capital Funding Analysis, 2012–2015


List of Figures (61 Figures)

Figure 1 Research Design
Figure 2 Market Size Estimation Methodology: Bottom Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Market Breakdown Data Triangulation Approach
Figure 5 BPaaS Market, Process Snapshot (2015 vs 2020): Sales Process Segment is Expected to Register the Highest CAGR
Figure 6 Business Process as a Service Market, Solution Snapshot (2015 vs 2020): Platform Solution is Estimated to Account for the Highest Revenue During the Forecast Period
Figure 7 BPaaS Market, Deployment Model Snapshot (2015-2020): Hosted Or Cloud Delivery Model Segment is Estimated to Account for Highest Revenue During the Forecast Period
Figure 8 BPaaS Market, Service Consumer Snapshot (2015-2020): Enterprises Segment is Estimated to Account for the Highest Revenue During the Forecast Period
Figure 9 BPaaS Market, Vertical Snapshot (2015-2020): Supply Chain & Manufacturing Segment is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 10 Global BPaaS Market Share, 2015 - North America is Expected to Hold the Largest Market Share in 2015
Figure 11 Increasing Demand Among Organizations for Integrated BPaaS Suite Would Drive the Market
Figure 12 North America is Expected to Domainate the Human Resource Process Market During the Forecast Period
Figure 13 Finance & Accounting is the Most Dominant Segment in the BPaaS Market, By Process
Figure 14 Latin America is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Latin America is Expected to Be the Fastest Growing Region in the Platform Solution Market During the Forecast Period
Figure 16 Regional Lifecycle – the BPaaS Market in Asia-Pacific is Expected to Grow A Higher CAGR During the Forecast Period
Figure 17 Evolution: BPaaS Market
Figure 18 BPaaS Market Segmentation: By Process
Figure 19 BPaaS Market Segmentation: By Solution
Figure 20 Business Process as a Service Market Segmentation: By Service Consumer
Figure 21 BPaaS Market Segmentation: By Deployment Model
Figure 22 BPaaS Market Segmentation: By Vertical
Figure 23 BPaaS Market Segmentation: By Region
Figure 24 Global BPaaS Market: Drivers, Restraints, Opportunities, and Challenges
Figure 25 Top 5 Sectors With Incidents of Data Breach, 2015
Figure 26 Value Chain Analysis
Figure 27 Global BPaaS Market: Porter’s Five Forces Analysis
Figure 28 The Human Resource Segment is Expected to Lead the BPaaS Market, By Process
Figure 29 The Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 30 Hosted Deployment Model is Expected to Dominate the Market During the Forecast Period
Figure 31 Enterprise Service Consumer Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 32 BPaaS Market, By Vertical
Figure 33 BFSI, Communication & Technology, and Supply Chain & Manufacturing Would Be the Top Three Verticals During the Forecast Period
Figure 34 Latin America is Expected to Be the Fastest-Growing Region in the BPaaS Market
Figure 35 Geographic Snapshot (2015-2020): Asia-Pacific Would Be an Attractive Destination for the BPaaS Market
Figure 36 North America Market Snapshot
Figure 37 Latin America Market Snapshot
Figure 38 Companies Adopted Acquisitions as the Key Growth Strategy Over the Last Four Years
Figure 39 Market Evaluation Framework
Figure 40 Battle for Market Share: Acquisitions, Agreements & Contracts are the Key Strategies
Figure 41 Geographic Revenue Mix of Top 5 Market Players
Figure 42 Accenture: Company Snapshot
Figure 43 Accenture: SWOT Analysis
Figure 44 Cognizant Technologies: Company Snapshot
Figure 45 Cognizant Technologies: SWOT Analysis
Figure 46 Capgemini: Company Snapshot
Figure 47 Capgemini: SWOT Analysis
Figure 48 CSC: Company Snapshot
Figure 49 CSC: SWOT Analysis
Figure 50 Fujitsu Limited: Company Snapshot
Figure 51 Fujitsu Limited:SWOT Analysis
Figure 52 Genpact: Company Snapshot
Figure 53 Genpact: SWOT Analysis
Figure 54 IBM: Company Snapshot
Figure 55 IBM: SWOT Analysis
Figure 56 Oracle: Company Snapshot
Figure 57 Oracle: SWOT Analysis
Figure 58 SAP: Company Snapshot
Figure 59 SAP: SWOT Analysis
Figure 60 Wipro: Company Snapshot
Figure 61 Wipro: SWOT Analysis

MarketsandMarkets forecasts the Business Process as a Service (BPaaS) market size to grow from USD 1.62 Billion in 2015 to USD 4.71 Billion by 2020, at a CAGR of 23.7% from 2015 to 2020. Initially, various operational tasks in companies were performed manually, which was hectic and time consuming. To tackle this issue, companies are focusing on automating their business processes, which has led to the introduction of BPaaS solutions that help to automate processes through a remote delivery model. The BPaaS pricing model follows monthly pricing scheme that is similar to the cloud computing charge based on service usage.

BFSI and Communication Technology are the fastest-growing industry verticals of the global Business Process as a Service Market. BFSI service involves intensive transactions and information support services. BPaaS is used to manage these activities as well as staff, training, and workspace support. The BPaaS market mainly focuses on various key parameters that cover specific business requirements of the BFSI industry. Communication technology organizations and telecom industry in many regions have successfully started using BPaaS services. Various industry verticals are deploying BPaaS solutions due to its operational and productivity as well as marketing, sales, advertising, and strategic benefits. Decrease in operational costs, rise in revenue, and increase in proficiency through dedicated solution providers with deep domain knowledge are the additional benefits of BPaaS solutions. The human resource segment is expected to lead the BPaaS market. The HR utilities are increasingly adopted to reduce costs, maximize operational efficiency, and focus on strategic initiatives.

North America and Europe are the leading regions in the Business Process as a Service Market owing to the high adoption of BPaaS solutions in various business processes across several industries, such as BFSI, healthcare, telecom, utilities, retail, transportation, and logistics.

There are several cloud-based applications available in the BPaaS market. The challenge lies in identifying the most profitable business process service plan for a particular organizational function, and implementing it smoothly in the current work scenario. In enterprise IT, there always exists the hurdle of achieving integration. Lack of understanding of the cloud and integration of BPaaS solutions within the existing infrastructure result in various departments ending up with different business process outcomes. Due to lack of technical knowledge, these business process solutions may be implemented as a standalone isolated solution, which may not deliver the desired results. Hence, selection of application and lack of integration act as a significant challenge to the BPaaS market.

North America is expected to have the largest market share and dominate the BPaaS market from 2015 to 2020. APAC offers potential growth opportunities, as SMBs and large enterprises are turning towards BPaaS providers to eliminate the burden of cloud enabled technology as BPaaS offers cloud enabled technology, so organizations can gain the benefits of cutting edge software and infrastructure without the more expensive in-house resources.

Cognizant is emerging as a dynamic player in the BPaaS market. The company utilizes its IT and BPO expertise to provide BPaaS solutions to its potential clients with the help of its strong network of technology partners. Cognizant designs solutions for organizations by critically analyzing their needs and business processes to simplify their transition to the cloud. The company is providing solutions to organizations, y offering different engagement models for BPaaS.

This report provides detailed insights into the global Business Process as a Service (BPaaS) Market split across various regions, processes, and verticals. Accenture (U.S.), ADP (U.S.), Capgemini (U.S.), Cognizant Technologies (U.S.), Computer Science Corporation (CSC) (U.S.), Ebuilder (Sweden), Fujitsu Limited (Japan), Genpact (Bermuda), IBM (U.S.), Oracle (U.S.), and SAP (Germany) are some of the major players having a strong presence in this market.

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