HOME Top Market Reports Operation Business Process as a Service (BPaaS) Market by Process (Order Management as a Service (OMaaS), SCM, Business Process Analytics, Digital Asset Management), Deployment (Hosted, On-Premise) - Global Forecast to 2020

Operation Business Process as a Service (BPaaS) Market by Process (Order Management as a Service (OMaaS), SCM, Business Process Analytics, Digital Asset Management), Deployment (Hosted, On-Premise) - Global Forecast to 2020

By: marketsandmarkets.com
Publishing Date: July 2015
Report Code: TC 3585

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Operation business process as a service (BPaaS) is a form of business process outsourcing (BPO) that is employed through a cloud computing service model. BPaaS and cloud business process management solutions combine traditional BPO solutions with cloud computing technology to deliver value added business outcomes with limited IT infrastructure. BPaaS is highly service-oriented and has well-defined interfaces. Furthermore, BPaaS services are capable of leveraging automation, standardization, and repeatability, thereby enabling consistent delivery of services.

The operation BPaaS market is expected to grow from $27.76 Billion in 2015 to $47.45 Billion in 2020. In the coming years, the market is expected to witness high growth in the regions, including Asia-Pacific, Latin America, and the Middle East & Africa (MEA). The Global Operation BPaaS report has an exhaustive list of 103 tables and 108 figures.

The global operation BPaaS is dominated by companies, such as Accenture, Cognizant, Capgemini, SAP, IBM, and Fujitsu. This market research report analyzes global adoption trends, future growth potentials, key drivers, restraints, opportunities, and best practices in this market. The report also analyzes market sizes and revenue forecasts across different regions as well as industry verticals.

The global operation BPaaS market has been segmented based on process into digital asset management, order management, supply chain management, industry operations, business process analytics, and others. Based on deployment model, the market has been segmented into hosted and on premise. The market has also been segmented based on service into design and consulting, system integration, support and maintenance, and others. Based on end users, the market has been categorized into enterprise and small and medium business. Based on region, the market has been categorized into North America, Asia Pacific, Europe, Middle East and Africa, and Latin America.

The global operation BPaaS market report will help the market leaders/new entrants in this market in the following ways:

  • This report segments the market into various processes, providing the closest approximate market forecasts for the overall market and the sub-segments. The report further analyzes market numbers and provides split across verticals and regions.
  • This report will help the market leaders/new entrants in the better understanding of the competitors and help gain more insights to better their position in business. There is a separate section on competitive landscape, including mergers and acquisition, venture capital funding, and social reach of the players in the market. Besides, it covers company profiles of 10 major players in this market.

Table of Contents

1 Introduction (Page No. - 15)
    1.1 Objectives of the Study
    1.2 Market Segmentation & Coverage
    1.3 Stakeholders

2 Research Methodology (Page No. - 17)
    2.2 Arriving at the Operation BPaaS Market Size
           2.2.1 Top-Down Approach
           2.2.2 Bottom-Up Approach
           2.2.3 Demand Side Approach
           2.2.4 Macro-Indicator-Based Approach
    2.3 Assumptions

3 Executive Summary (Page No. - 24)

4 Market Overview (Page No. - 26)
    4.1 Introduction
    4.2 Comparison With Overall BPaaS (Parent) Market
    4.3 Market Drivers and Inhibitors
    4.4 Key Market Dynamics
    4.5 Demand Side Analysis

5 Operation BPaaS Market, By Vertical (Page No. - 34)
    5.1 Introduction
    5.2 Demand Side Analysis
    5.3 Banking, Financial Services, and Insurance (Bfsi)
    5.4 Telecommunication & Information Technology
    5.5 Energy & Utilities
    5.7 Retail & Wholesale Distribution
    5.8 Transportation & Logistics
    5.9 Manufacturing
    5.10 Aerospace & Defense
    5.11 Government
    5.12 Sneak View: Global BPaaS Market

6 Operation BPaaS Market, By Deployment Model (Page No. - 49)
    6.1 Introduction
    6.2 Hosted Deployment Model
    6.3 On-Premise Deployment Model
    6.4 Sneak View: Global BPaaS Market

7 Operation BPaaS Market, By End User (Page No. - 54)
    7.1 Introduction
    7.2 Enterprise
    7.3 Small and Medium Business
    7.4 Sneak View: Global BPaaS Market

8 Operation BPaaS Market, By Process (Page No. - 59)
    8.1 Introduction
    8.2 Operation BPaaS Process Segments: Comparison With Parent Market
    8.3 Digital Asset Management
    8.4 Order Management as A Service
    8.5 Supply Chain Management
    8.6 Industry Operations
    8.7 Business Process Analytics

9 Operation BPaaS Market, By Service (Page No. - 67)
    9.1 Introduction
    9.2 Operation BPaaS Services Segments: Comparison With Parent Market
    9.4 System Integration
    9.5 Support and Maintenance

10 Operation BPaaS Market, By Geography (Page No. - 73)
     10.1 Introduction
     10.2 North America (NA)
             10.2.1 By Vertical
             10.2.2 By Deployment Model
             10.2.3 By End-User
             10.2.4 By Process
             10.2.5 By Service
     10.3 Europe
             10.3.1 By Vertical
             10.3.2 By Deployment Model
             10.3.3 By End-User
             10.3.4 By Process
             10.3.5 By Service
     10.4 Asia-Pacific (APAC)
             10.4.1 By Vertical
             10.4.2 By Deployment Model
             10.4.3 By End-User
             10.4.4 By Process
             10.4.5 By Service
     10.5 Middle East and Africa (MEA)
             10.5.1 By Vertical
             10.5.2 By Deployment Model
             10.5.3 By End-User
             10.5.4 By Process
             10.5.5 By Service
     10.6 Latin America (LA)
             10.6.1 By Vertical
             10.6.2 By Deployment Model
             10.6.3 By End-User
             10.6.4 By Process
             10.6.5 By Service

11 Operation BPaaS Market: Competitive Landscape (Page No. - 113)
     11.1 Key Customers
     11.2 Mergers & Acquisitions
     11.3 Joint Ventures
     11.4 Strategic Alliances

12 Global Operation BPaaS, By Company (Page No. - 116)
(Overview, Financials, Products & Services, Strategy, and Developments)*
     12.1 Accenture
     12.2 Cognizant
     12.3 Capgemini
     12.4 CSC (Computer Sciences Corporation)
     12.5 Genpact
     12.6 Fujitsu
     12.7 IBM
     12.8 Oracle
     12.9 SAP
     12.10 Cisco
     12.11 CA Technologies
     12.12 Wipro Ltd.
     12.13 Infosys
     12.14 Tata Consultancy Services (TCS)

*Details on Overview, Financials, Product & Services, Strategy, and Developments Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 145)
     13.1 Customization Options
             13.1.1 Operation BPaaS: Process Data
             13.1.2 Regulatory Framework
             13.1.3 Operations BPaaS: Verticals Data
             13.1.4 Impact Analysis
             13.1.5 Historical Data and Trends
     13.2 Introducing RT: Real Time Market Intelligence
             13.2.1 Features and Benefits of Rt
     13.3 Related Reports


List of Tables (103 Tables)

Table 1 Operation BPaaS Peer Market Size, 2014 ($Million)
Table 2 Operation BPaaS Vertical Market Size, 2014 ($Million)
Table 3 Operation BPaaS Market: Macroindicators, By Geography, 2014 ($Million)
Table 4 Market Comparison With Parent Market, 20132020 ($Million)
Table 5 Market Drivers and Inhibitors
Table 6 Operation BPaaS Market, By Vertical, 2013-2020 ($Million)
Table 7 Operation BPaaS Hosted Deployment Model Market, By Geography, 2013-2020 ($Million)
Table 8 Market By End-User, 2013-2020 ($Million)
Table 9 Market By Process, 2013-2020 ($Million)
Table 10 Market By Service, 2014-2020 ($Million)
Table 11 Market By Geography, 2013-2020 ($Million)
Table 12 Comparison With Parent Market, 2013-2020 ($Million)
Table 13 Operation BPaaS Market, By Vertical, 2013- 2020 ($Million)
Table 14 ICT Expenditure Comparison: Overall and Banking, Financial Services & Insurance, 2013-2020 ($Million)
Table 15 ICT Expenditure Comparison: Overall and Telecom & It, 2013-2020 ($Million)
Table 16 ICT Expenditure Comparison: Overall and Energy & Utilities, 2013-2020 ($Million)
Table 17 ICT Expenditure Comparison: Overall and Healthcare, 2013-2020 ($Million)
Table 18 ICT Expenditure Comparison: Overall and Retail & Wholesale Distribution, 2013-2020 ($Million)
Table 19 ICT Expenditure Comparison: Overall and Transportation & Logistics, 2013-2020 ($Million)
Table 20 ICT Expenditure Comparison: Overall and Manufacturing, 2013-2020 ($Million)
Table 21 ICT Expenditure Comparison: Overall and Aerospace & Defense, 2013-2020 ($Million)
Table 22 ICT Expenditure Comparison: Overall and Government, 2013-2020 ($Million)
Table 23 Operation BPaaS Market in BFSI, By Geography, 2013-2020 ($Million)
Table 24 Operation BPaaS Market in Telecommunication & Information Technology, By Geography, 2013-2020 ($Million)
Table 25 Operation BPaaS Market in Energy & Utilities, By Geography, 2013-2020 ($Million)
Table 26 Operation BPaaS Market in Healthcare, By Geography, 2013-2020 ($Million)
Table 27 Operation BPaaS Market in Retail & Wholesale Distribution, By Geography, 2013-2020 ($Million)
Table 28 Operation BPaaS Market in Transportation & Logistics, By Geography, 2013-2020 ($Million)
Table 29 Operation BPaaS Market in Manufacturing, By Geography, 2013-2020 ($Million)
Table 30 Operation BPaaS Market in Aerospace & Defense, By Geography, 2013-2020 ($Million)
Table 31 Operation BPaaS Market in Government, By Geography, 2013-2020 ($Million)
Table 32 Global Operation BPaaS Market, By Vertical, 2014 ($Million)
Table 33 Operation BPaaS Market, By Deployment Model, 2013-2020 ($Million)
Table 34 Operation BPaaS in Hosted Deployment Model, By Geography, 2013-2020 ($Million)
Table 35 Operation BPaaS in On-Premise Deployment Model, By Geography,2013-2020 ($Million)
Table 36 Operation BPaaS Market, By Deployment Model, 2014 ($Million)
Table 37 Operation BPaaS Market, By End-User, 2013-2020 ($Million)
Table 38 Operation BPaaS in Enterprise, By Geography,2013-2020 ($Million)
Table 39 Operation BPaaS in Small and Medium Business, By Geography, 2013-2020 ($Million)
Table 40 BPaaS Market, By End-User, 2014 ($Million)
Table 41 Operation BPaaS Market, By Process, 2013-2020 ($Million)
Table 42 Operation BPaaS Market, Process Comparison With Parent Market, 20132020 ($Million)
Table 43 Operation BPaaS Market in Digital Asset Management, By Geography, 2013-2020 ($Million)
Table 44 Operation BPaaS Market in Order Management as A Service, By Geography, 2013-2020 ($Million)
Table 45 Operation BPaaS Market in Supply Chain Management, By Geography, 2013-2020 ($Million)
Table 46 Operation BPaaS Market in Industry Operations,By Geography, 2013-2020 ($Million)
Table 47 Operation BPaaS Market in Business Process Analytics, By Geography,2013-2020 ($Million)
Table 48 Operation BPaaS Market, By Service, 2013-2020 ($Million)
Table 49 Operation BPaaS Market: Services Comparison With Parent Market, 20132020 ($Million)
Table 50 Operation BPaaS Market in Design and Consulting Services, By Geography, 2013-2020 ($Million)
Table 51 Operation BPaaS Market in System Integration, By Geography,2013-2020 ($Million)
Table 52 Operation BPaaS Market in Support and Maintenance, By Geography, 2013-2020 ($Million)
Table 53 Operation BPaaS Market, By Geography, 2013-2020 ($Million)
Table 54 North America Market, By Vertical, 20132020 ($Million)
Table 55 North America Market, By Deployment Model, 20132020 ($Million)
Table 56 North America Market, By End-User, 20132020 ($Million)
Table 57 North America Market, By Process, 20132020 ($Million)
Table 58 North America Market, By Service, 20132020 ($Million)
Table 59 Europe Market, By Vertical, 20132020 ($Million)
Table 60 Europe Market, By Deployment Model, 20132020 ($Million)
Table 61 Europe Market, By End-User, 20132020 ($Million)
Table 62 Europe Market, By Process, 20132020 ($Million)
Table 63 Europe Market, By Service, 20132020 ($Million)
Table 64 Asia-Pacific Market, By Vertical, 20132020 ($Million)
Table 65 Asia-Pacific Market, By Deployment Model, 20132020 ($Million)
Table 66 Asia-Pacific Market, By End-User, 20132020 ($Million)
Table 67 Asia-Pacific Market, By Process, 20132020 ($Million)
Table 68 Asia-Pacific Market, By Service, 20132020 ($Million)
Table 69 Middle East and Africa Market, By Vertical, 20132020 ($Million)
Table 70 Middle East and Africa Market, By Deployment Model, 20132020 ($Million)
Table 71 Middle East and Africa Market, By End-User, 20132020 ($Million)
Table 72 Middle East and Africa Market, By Process, 20132020 ($Million)
Table 73 Middle East and Africa Market, By Service, 20132020 ($Million)
Table 74 Latin America Market, By Vertical, 20132020 ($Million)
Table 75 Latin America Market, By Deployment Model 20132020 ($Million)
Table 76 Latin America Market, By End-User, 20132020 ($Million)
Table 77 Latin America Market, By Process, 20132020 ($Million)
Table 78 Latin America Market, By Service, 20132020 ($Million)
Table 79 Global Operation BPaaS Market: Mergers & Acquisitions
Table 80 Global Operation BPaaS: Joint Ventures
Table 81 Global Operation BPaaS: Strategic Alliances
Table 82 Accenture: Recent Developments
Table 83 Accenture: Key Financials, 20112014 ($Million)
Table 84 Cognizant: Recent Developments
Table 85 Cognizant: Key Financials, 2011 2014 ($Million)
Table 86 Capgemini: Recent Developments
Table 87 Capgemini: Key Financials, 20112014 ($Million)
Table 88 Computer Sciences Corporation: Recent Developments
Table 89 Computer Sciences Corporation: Key Financials, 2011 2014 ($Million)
Table 90 Genpact: Recent Developments
Table 91 Fujitsu: Recent Developments
Table 92 Fujitsu: Key Financials, 2011 2014 ($Million)
Table 93 IBM: Key Financials, 2012-2013($Million)
Table 94 IBM: Net Sales, By Geographical Segment, 20092013 ($Million)
Table 95 IBM: Recent Developments
Table 96 Oracle: Key Financials, 20112014 ($Million)
Table 97 Oracle: Product & Service Offerings
Table 98 SAP SE: Key Financials, 20112014 ($Million)
Table 99 Cisco, Inc.: Key Financials, 20112014 ($Million)
Table 100 CA Technologies, Inc.: Key Financials, 20112014 ($Million)
Table 101 Wipro Ltd.: Key Financials, 20112014 ($Million)
Table 102 Infosys: Key Financials, 20112014 ($Million)
Table 103 TCS: Key Financials, 20112014 ($Million)


List of Figure (99 Figures)

Figure 1 Global Operation Business Process as A Service Market: Segmentation & Coverage
Figure 2 Global Operation BPaaS Market: Integrated Ecosystem
Figure 3 Top-Down Approach
Figure 4 Bottom-Up Approach
Figure 5 Demand Side Approach
Figure 6 Macro-Indicator-Based Approach
Figure 7 Operation BPaaS Market: Snapshot
Figure 8 Global Operation BPaaS Market: Growth Aspects
Figure 9 Top 3 Verticals, 2014 & 2020 ($Million)
Figure 10 Market By Deployment Model, 2014 & 2020 ($Million)
Figure 11 Market By End-User, 2014 & 2020 ($Million)
Figure 12 Operation BPaaS Process Market, By Geography, 2014 ($Million)
Figure 13 Operation BPaaS Services Market, By Geography, 2014 ($Million)
Figure 14 Operation BPaaS Market: By Vertical Scenario
Figure 15 Global Operation BPaaS Market, By Vertical, 2014 & 2020 ($Million)
Figure 16 Operation BPaaS Market in BFSI, By Geography, 2014 & 2020 ($Million)
Figure 17 Operation BPaaS Market in Telecommunication & Information Technology, By Geography, 2014 & 2020 ($Million)
Figure 18 Operation BPaaS Market in Energy & Utilities, By Geography, 2014 & 2020 ($Million)
Figure 19 Operation BPaaS Market in Healthcare, By Geography, 2014 & 2020 ($Million)
Figure 20 Operation BPaaS Market in Healthcare, By Geography, 2014 & 2020 ($Million)
Figure 21 Operation BPaaS Market in Transportation & Logistics, By Geography, 2014 & 2020 ($Million)
Figure 22 Operation BPaaS Market in Manufacturing, By Geography, 2014 & 2020 ($Million)
Figure 23 Operation BPaaS Market in Aerospace & Defense, By Geography, 2014 & 2020 ($Million)
Figure 24 Operation BPaaS Market in Government, By Geography, 2014 & 2020 ($Million)
Figure 25 Global BPaaS Market, By Vertical, 2014 ($Million)
Figure 26 Operation BPaaS Market, By Deployment Model, 2014 & 2020 ($Million)
Figure 27 Operation BPaaS Market in Hosted Deployment Model, By Geography, 2014 & 2020 ($Million)
Figure 28 Operation BPaaS Market in On-Premise Deployment Model, By Geography, 2014 & 2020 ($Million)
Figure 29 Operation BPaaS Market, By Deployment Model, 2014 ($Million)
Figure 30 Operation BPaaS Market, By End-User, 2014 & 2020 ($Million)
Figure 31 Operation BPaaS Market in Enterprise, By Geography, 2014 & 2020 ($Million)
Figure 32 Operation BPaaS Market in Small and Medium Business, By Geography, 2014 & 2020 ($Million)
Figure 33 BPaaS Market, By End-User, 2014 ($Million)
Figure 34 Operation BPaaS Market: By Process, 2014 & 2020 ($Million)
Figure 35 Operation BPaaS Market: Process Comparison With Parent Market, 20132020 ($Million)
Figure 36 Operation BPaaS Market in Digital Asset Management, By Geography, 2014 & 2020 ($Million)
Figure 37 Operation BPaaS Market in Order Management as A Service, By Geography, 2014 & 2020 ($Million)
Figure 38 Operation BPaaS Market in Supply Chain Management, By Geography, 2014 & 2020 ($Million)
Figure 39 Operation BPaaS Market in Industry Operations, By Geography,2014 & 2020 ($Million)
Figure 40 Operation BPaaS Market in Business Process Analytics,By Geography, 2014 & 2020 ($Million)
Figure 41 Operation BPaaS Market, By Service, 2014 & 2020 ($Million)
Figure 42 Operation BPaaS Market: Services Comparison With Parent Market, 20132020 ($Million)
Figure 43 Operation BPaaS Market in Design and Consulting, By Geography, 2014 & 2020 ($Million)
Figure 44 Operation BPaaS Market in System Integration, By Geography, 2014 & 2020 ($Million)
Figure 45 Operation BPaaS Market in Support and Maintenance, By Geography, 2014 & 2020 ($Million)
Figure 46 North America Market Overview, 2014 & 2020 ($Million)
Figure 47 North America Market, Top 3 Verticals, 2014 & 2020 ($Million)
Figure 48 North America Market, By Deployment Model, 20132020 ($Million)
Figure 49 North America Market, By Deployment Model, 2014 & 2020 ($Million)
Figure 50 North America Market, By End-User 20132020 ($Million)
Figure 51 North America Market, By End-User, 2014 & 2020 ($Million)
Figure 52 North America Market, By Process, 2014 & 2020 ($Million)
Figure 53 North America Market, By Process, 2014 & 2020 (%)
Figure 54 North America Market, By Service 2014 & 2020 ($Million)
Figure 55 North America Market, By Services, 2014 & 2020 (%)
Figure 56 Europe Market Overview, 2014 & 2020 ($Million)
Figure 57 Europe Market, By Vertical, 20132020 ($Million)
Figure 58 Europe Market, Top 3 Verticals, 2014 & 2020 ($Million)
Figure 59 Europe Market, By Deployment Model, 20132020 ($Million)
Figure 60 Europe Market, By Deployment Model, 2014 & 2020 ($Million)
Figure 61 Europe Market, By End-User, 20132020 ($Million)
Figure 62 Europe Market, By End-User, 2014 & 2020 ($Million)
Figure 63 Europe Market, By Process, 2014 & 2020 ($Million)
Figure 64 Europe Market, By Process, 2014 & 2020 (%)
Figure 65 Europe Market, By Service, 2014 & 2020 ($Million)
Figure 66 Europe Market, By Service, 2014 & 2020 (%)
Figure 67 Asia-Pacific Market Overview, 2014 & 2020 ($Million)
Figure 68 Asia-Pacific Market, By Vertical, 20132020 ($Million)
Figure 69 Asia-Pacific Market, Top 3 Verticals, 2014 & 2020 ($Million)
Figure 70 Asia-Pacific Market, By Deployment Model, 20132020 ($Million)
Figure 71 Asia-Pacific Market, By Deployment Model , 2014 & 2020 ($Million)
Figure 72 Asia-Pacific Market, By End-User, 20132020 ($Million)
Figure 73 Asia-Pacific Market, By End-User, 2014 & 2020 ($Million)
Figure 74 Asia-Pacific Market, By Process, 2014 & 2020 ($Million)
Figure 75 Asia Pacific Market, By Process, 2014 & 2020 (%)
Figure 76 Asia-Pacific Market, By Service, 2014 & 2020 ($Million)
Figure 77 Europe Market, By Service, 2014 & 2020 (%)
Figure 78 Middle East and Africa Market Overview, 2014 & 2020 ($Million)
Figure 79 Middle East and Africa Market, By Vertical, 20132020 ($Million)
Figure 80 Middle East and Africa Market, Top 3 Verticals, 2014 & 2020 ($Million)
Figure 81 Middle East and Africa Market, By Deployment Model 20132020 ($Million)
Figure 82 Middle East and Africa Market, By Deployment Model , 2014 & 2020 ($Million)
Figure 83 Middle East and Africa Market, By End-User, 20132020 ($Million)
Figure 84 Middle East and Africa Market, By End-User, 2014 & 2020 ($Million)
Figure 85 Middle East and Africa Market, By Process, 2014 & 2020 ($Million)
Figure 86 Middle East and Africa Market, By Process, 2014 & 2020 (%)
Figure 87 Middle East and Africa Market, By Service, 2014 & 2020 ($Million)
Figure 88 Middle East and Africa Market, By Service , 2014 & 2020 (%)
Figure 89 Latin America Market Overview, 2014 & 2020 ($Million)
Figure 90 Latin America Market, By Vertical, 20132020 ($Million)
Figure 91 Latin America Market, Top 3  Verticals 2014 & 2020 ($Million)
Figure 92 Latin America Market, By Deployment Model 20132020 ($Million)
Figure 93 Latin America Market, By Deployment Model , 2014 & 2020 ($Million)
Figure 94 Latin America Market, By End-User, 20132020 ($Million)
Figure 95 Latin America Market, By End-User, 2014 & 2020 ($Million)
Figure 96 Latin America Market, By Process, 2014 & 2020 ($Million)
Figure 97 Latin America Market, By Process, 2014 & 2020 (%)
Figure 98 Latin America Market, By Service, 2014 & 2020 ($Million)
Figure 99 Latin America Market, By Service, 2014 & 2020 (%)

Business process as a service (BPaaS) can be segmented into operation BPaaS, sales BPaaS, human resources BPaaS, finance and accounting BPaaS, and marketing BPaaS, among others. Operation BPaaS is an outcome of evolution of cloud services, which has enabled the automation of business processes to assure the consistency of business outcomes. The benchmarking criterion of business process as a service BPaaS and cloud BPM solutions remains an ambiguity amongst organizations due to privacy, security, and compliance concerns; however, enterprises are slowly realizing the benefits of these solutions. BPaaS is very useful for companies that intend to outsource their technologies and services, as it provides them greater business agility, scalability, and reliability.

Operation BPaaS utilizes a cloud computing model to assist companies in outsourcing their operational activities. The report describes the importance of operation BPaaS and elaborates the ways in which it helps in improving operational efficiency, cost-effectiveness, and agility. Asia-Pacific is the fastest-growing region in the global operation BPaaS market, projected to grow at a CAGR of 22.7% during the forecast period from 2015 to 2020. The North American region accounted for the largest share of 55.0% to the global operation BPaaS market in 2014.

The global operation BPaaS market is expected to grow from $27.79 Billion in 2015 to $47.45 Billion by 2020, at a CAGR of 11.5% from 2014 to 2020. The market is primarily driven by the development of automated and software-driven outsourcing and need for cost-effective business processes.

Operation BPaaS can be used in multiple verticals including banking financial services & insurance (BFSI), energy & utilities, healthcare, manufacturing, telecommunication & information technology, and transportation & logistics. The increasing number of applications for operation BPaaS is expected to be another major factor driving the growth of this market. The exponential increase in the number of outsourcing activities carried on by several organizations and use of BPaaS to support the operations in business process outsourcing (BPO) are the key factors expected to further fuel the growth of the operation BPaaS market globally.

Companies operational in this market have adopted various strategies to further increase their market share in the global operation BPaaS market. For example, Genpact, one of the leaders in business process outsourcing (BPO), acquired Akritiv Technologies, Inc., which is a leading cloud service provider. Capgemini acquired Netsuite, a leader in cloud solution.

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