HOME Top Market Reports Field Service Management Market by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, and Region - Global Forecast to 2021

Field Service Management Market by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, and Region - Global Forecast to 2021

By: marketsandmarkets.com
Publishing Date: March 2017
Report Code: TC 3048

 

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The Field Service Management (FSM) market size is estimated to grow from USD 1.78 Billion in 2016 to USD 3.61 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 15.1%. The base year considered for the study is 2015 and the market size has been projected from 2016 to 2021. The major growth drivers of the Field Service Management market include the strong need for a central system for the management of field services, real-time collaboration & communication among various stakeholders located at different locations, and increased operational efficiency, along with the widespread usage of mobile devices.

Objectives of the Study:

  • The main objective of this report is to define, describe, and forecast the global Field Service Management market on the basis of solutions, services, deployment types, user types, industry verticals, and regions.
  • The report provides detailed information regarding the major factors influencing the growth of the market (drivers, restraints, opportunities, and industry-specific challenges).
  • The report aims to strategically analyze micro-markets with respect to individual growth trends, future prospects, and contributions to the total market.
  • The report attempts to forecast the market size with respect to the five main regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East & Africa (MEA), and Latin America.
  • The report strategically profiles key players and comprehensively analyzes their core competencies.
  • This report also tracks and analyzes the competitive developments, such as joint ventures, mergers & acquisitions, and new product developments in the FSM market.

The research methodology used to estimate and forecast the Field Service Management market begins with the capturing of data on key vendors by secondary research through various sources that include news articles, journals, paid databases, and companies’ presentations. The vendor offerings are also taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the overall market size of the global FSM market from the revenue of the key players in the market. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with the key people, such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and to arrive at the exact statistics for all segments and subsegments. The breakdown of profiles of primaries is depicted in the figure given below:

Field Service Management Market

To know about the assumptions considered for the study, download the pdf brochure

The FSM ecosystem comprises vendors, such as Oracle Corporation (U.S.), SAP SE (Germany), IBM Corporation (U.S.), Microsoft Corporation (U.S.), ClickSoftware Technologies (U.S.), Industrial And Financial Systems AB (Sweden), ServicePower Technologies PLC (U.K.), ServiceMax Inc. (U.S.), Infor (U.S.), and Astea International Inc. (U.S.); software providers; cloud service providers; IT consulting service providers; and system integrators.

The target audiences of the Field Service Management market report are given below:

  • Field Service Solution Providers
  • Cloud Service Providers
  • Professional Service Providers
  • IT Consulting Service Providers
  • Customer Relationship Management (CRM)/Enterprise Resource Planning (ERP) Solution Providers
  • Mobile Application Developers
  • System Integrators
  • Telecom Network Operators (TNO)
  • Government Organizations
  • Regulatory Bodies
  • Consulting Firms
  • End-Users (verticals)

“The study answers several questions for the stakeholders, primarily which market segments to focus on in the next two to five years for prioritizing the efforts and investments.”

Scope of the Report

The research report categorizes the Field Service Management market to forecast the revenues and analyze the trends in each of the following subsegments:

By Solution:

  • Schedule and Dispatch
  • Work Order Management
  • Mobile Field Execution
  • Reporting and Dashboards
  • Billing and Invoicing
  • Inventory Management
  • Tracking and Performance Management

By Service:

  • Implementation
  • Training and Support
  • Consulting

By Deployment type:

  • Cloud
  • On-Premises

By User Type:

  • Small and Medium Enterprise (SME)
  • Large Enterprise

By Industry Vertical:

  • Construction and Real Estate
  • Manufacturing
  • Transportation and Logistics
  • Energy and Utilities
  • Healthcare
  • Telecom and IT
  • Financial Services
  • Others

By Region:

  • North America
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix that gives a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakdown of the North American Field Service Management market
  • Further breakdown of the European FSM market
  • Further breakdown of the APAC FSM market
  • Further breakdown of the MEA FSM market
  • Further breakdown of the Latin American FSM market

Company Information

  • Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 14)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered for the Study
    1.4 Currency
    1.5 Limitations
    1.6 Stakeholders

2 Research Methodology (Page No. - 17)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Key Industry Insights
                    2.1.2.3 Breakdown of Primary Interviews
    2.2 Market Size Estimation
    2.3 Market Breakdown and Data Triangulation
    2.4 Vendor Dive Matrix
           2.4.1 Quadrant Description
    2.5 Assumptions

3 Executive Summary (Page No. - 26)

4 Premium Insights (Page No. - 31)
    4.1 Attractive Market Opportunities in the Field Service Management Market
    4.2 Market Top Three Industry Verticals (2016–2021)
    4.3 Market By Top Three Industry Verticals and Regions (2016)
    4.4 Field Service Management Solutions Market Potential (2016–2021)
    4.5 Field Service Management User Type Market (2016–2021)
    4.6 Market Snapshot, By Service (2016–2021)
    4.7 Lifecycle Analysis, By Region

5 Market Overview (Page No. - 35)
    5.1 Introduction
    5.2 Evolution
    5.3 Market Segmentation
           5.3.1 By Solution
           5.3.2 By Service
           5.3.3 By Deployment Type
           5.3.4 By User Type
           5.3.5 By Industry Vertical
           5.3.6 By Region
    5.4 Market Dynamics
           5.4.1 Drivers
                    5.4.1.1 Need to Maximize Productivity of Business Processes
                    5.4.1.2 Need for an Integrated, Robust, and Centralized System for Fsm
                    5.4.1.3 Technological Development Leading to Opportunities for New Business Models
           5.4.2 Restraints
                    5.4.2.1 Slow Growth in the Developing and Under Developed Countries
                    5.4.2.2 Security Concerns With Respect to Access to Confidential Data
           5.4.3 Opportunities
                    5.4.3.1 Cloud-Based Deployment Solutions
                    5.4.3.2 Integration of Fsm and Big Data Analytics
                    5.4.3.3 Rising Demand for Mobility Solutions for Real-Time Visibility
           5.4.4 Challenges
                    5.4.4.1 Lack of Expertise at the Management and Executive Level
                    5.4.4.2 Heavy Reliance on Scheduled Maintenance Rather Than on Predictive Maintenance

6 Industry Trends (Page No. - 44)
    6.1 Introduction
    6.2 Value Chain Analysis
    6.3 Field Service Management Architecture
    6.4 Strategic Benchmarking

7 Field Service Management Market Analysis, By Solution (Page No. - 47)
    7.1 Introduction
    7.2 Reporting and Dashboards
    7.3 Mobile Field Execution
    7.4 Tracking and Performance Management
    7.5 Schedule and Dispatch
    7.6 Work Order Management
    7.7 Billing and Invoicing
    7.8 Inventory Management

8 Field Service Management Market Analysis, By Service (Page No. - 57)
    8.1 Introduction
    8.2 Implementation
    8.3 Training and Support
    8.4 Consulting

9 Field Service Management Market Analysis, By Deployment Type (Page No. - 62)
    9.1 Introduction
    9.2 Cloud
    9.3 On-Premises

10 Field Service Management Market Analysis, By User Type (Page No. - 66)
     10.1 Introduction
     10.2 Small and Medium Enterprises (SMES)
     10.3 Large Enterprises

11 Field Service Management Market Analysis, By Vertical (Page No. - 72)
     11.1 Introduction
     11.2 Energy and Utilities
     11.3 Manufacturing
     11.4 Construction and Real Estate
     11.5 Transportation and Logistics
     11.6 Healthcare
     11.7 Financial Services
     11.8 Telecom and IT
     11.9 Others

12 Geographic Analysis (Page No. - 81)
     12.1 Introduction
     12.2 North America
     12.3 Europe
     12.4 Asia-Pacific
     12.5 Middle East and Africa
     12.6 Latin America

13 Competitive Landscape (Page No. - 99)
     13.1 Overview
     13.2 Competitive Situations and Trends
             13.2.1 New Product Launches
             13.2.2 Partnerships, Agreements, and Collaborations
             13.2.3 Mergers and Acquisitions
     13.3 MnM Dive: Field Service Management System Vendor Scorecard

14 Company Profiles (Page No. - 106)
     14.1 Introduction
(Overview, Financials, Products & Services, Strategy, and Developments)*
     14.2 Oracle Corporation
     14.3 SAP SE
     14.4 International Business Machines Corporation
     14.5 Microsoft Corporation
     14.6 Clicksoftware Technologies
     14.7 Industrial and Financial Systems AB (IFS)
     14.8 Servicepower Technologies PLC
     14.9 Servicemax, Inc.
     14.10 Infor
     14.11 Astea International, Inc.
*Details on Overview, Financials, Product & Services, Strategy, and Developments Might Not Be Captured in Case of Unlisted Companies.
     14.12 Key Innovators
             14.12.1 Overit S.P.A
                        14.12.1.1 Business Overview
                        14.12.1.2 Key Strategies
             14.12.2 GEO
                        14.12.2.1 Business Overview
                        14.12.2.2 Key Strategies

15 Appendix (Page No. - 135)
     15.1 Other Developments
     15.2 Industry Excerpts
     15.3 Discussion Guide
     15.4 Knowledge Store: Marketsandmarkets’ Subscription Portal
     15.5 Introducing RT: Real Time Market Intelligence
     15.6 Available Customizations
     15.7 Related Reports
     15.8 Author Details


List of Tables (73 Tables)

Table 1 Global Field Service Management Market Size and Growth Rate, 2014–2021 (USD Million, Y-O-Y %)
Table 2 Market Size, By Solution, 2014–2021 (USD Million)
Table 3 Reporting and Dashboards: Market Size, By User Type, 2014–2021 (USD Million)
Table 4 Reporting and Dashboards: Market Size, By Region, 2014–2021 (USD Million)
Table 5 Mobile Field Execution: Market Size, By User Type, 2014–2021 (USD Million)
Table 6 Mobile Field Execution: Market Size, By Region, 2014–2021 (USD Million)
Table 7 Tracking and Performance: Market Size, By User Type, 2014–2021 (USD Million)
Table 8 Tracking and Performance Management: Market Size, By Region, 2014–2021 (USD Million)
Table 9 Schedule and Dispatch: Market Size, By User Type, 2014–2021 (USD Million)
Table 10 Schedule and Dispatch: Market Size, By Region, 2014–2021 (USD Million)
Table 11 Work Order Management: Market Size, By User Type, 2014–2021 (USD Million)
Table 12 Work Order Management: Market Size, By Region, 2014–2021 (USD Million)
Table 13 Billing and Invoicing: Market Size, By User Type, 2014–2021 (USD Million)
Table 14 Billing and Invoicing: Market Size, By Region, 2014–2021 (USD Million)
Table 15 Inventory Management: Market Size, By User Type, 2014–2021 (USD Million)
Table 16 Inventory Management: Market Size, By Region, 2014–2021 (USD Million)
Table 17 Field Service Management Market Size, By Service, 2014–2021 (USD Million)
Table 18 Implementation: Market Size, By User Type, 2014–2021 (USD Million)
Table 19 Implementation: Market Size, By Region, 2014–2021(USD Million)
Table 20 Training and Support: Market Size, By User Type, 2014–2021 (USD Million)
Table 21 Training and Support: Market Size, By Region, 2014–2021 (USD Million)
Table 22 Consulting: Market Size, By User Type, 2014–2021 (USD Million)
Table 23 Consulting: Market Size, By Region, 2014–2021 (USD Million)
Table 24 Field Service Management Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 25 Cloud: Market Size, By Region, 2014–2021 (USD Million)
Table 26 On-Premises: Market Size, By Region, 2014–2021 (USD Million)
Table 27 Field Service Management Market Size, By User Type, 2014–2021 (USD Million)
Table 28 Small and Medium Enterprises: Market Size, By Solution, 2014–2021 (USD Million)
Table 29 Small and Medium Enterprises: Market Size, By Service, 2014–2021 (USD Million)
Table 30 Small and Medium Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 31 Large Enterprises: Market Size, By Solution, 2014–2021 (USD Million)
Table 32 Large Enterprises: Market Size, By Service, 2014–2021 (USD Million)
Table 33 Large Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 34 Field Service Management Market Size, By Vertical, 2014–2021 (USD Million)
Table 35 Energy and Utilities: Market Size, By Region, 2014–2021 (USD Million)
Table 36 Manufacturing: Market Size, By Region, 2014–2021 (USD Million)
Table 37 Construction and Real Estate: Market Size, By Region, 2014–2021 (USD Million)
Table 38 Transportation and Logistics: Market Size, By Region, 2014–2021 (USD Million)
Table 39 Healthcare: Market Size, By Region, 2014–2021 (USD Million)
Table 40 Financial Services: Market Size, By Region, 2014–2021 (USD Million)
Table 41 Telecom and IT: Market Size, By Region, 2014–2021 (USD Million)
Table 42 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 43 Field Service Management Market Size, By Region, 2014–2021 (USD Million)
Table 44 North America: Market Size, By Solution, 2014–2021 (USD Million)
Table 45 North America: Market Size, By Service, 2014-2021 (USD Million)
Table 46 North America: Market Size, By User Type, 2014-2021 (USD Million)
Table 47 North America: Market Size, By Vertical, 2014–2021 (USD Million)
Table 48 North America: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 49 Europe: Field Service Management Market Size, By Solution, 2014–2021 (USD Million)
Table 50 Europe: Market Size, By Service, 2014–2021 (USD Million)
Table 51 Europe: Market Size, By User Type, 2014–2021 (USD Million)
Table 52 Europe: Market Size, By Vertical, 2014-2021 (USD Million)
Table 53 Europe: Market Size, By Deployment Type, 2014-2021 (USD Million)
Table 54 Asia-Pacific: Field Service Management Market Size, By Solution, 2014–2021 (USD Million)
Table 55 Asia-Pacific: Market Size, By Service, 2014-2021 (USD Million)
Table 56 Asia-Pacific: Market Size, By User Type, 2014-2021 (USD Million)
Table 57 Asia-Pacific: Market Size, By Vertical, 2014-2021 (USD Million)
Table 58 Asia-Pacific: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 59 Middle East and Africa: Market Size, By Solution, 2014–2021 (USD Million)
Table 60 Middle East and Africa: Market Size, By Service, 2014–2021 (USD Million)
Table 61 Middle East and Africa: Market Size, By User Type, 2014–2021 (USD Million)
Table 62 Middle East and Africa: Market Size, By Vertical, 2014–2021 (USD Million)
Table 63 Middle East and Africa: Market Size, By Deployment Type, 2014-2021 (USD Million)
Table 64 Latin America: Field Service Management Market Size, By Solution, 2014–2021 (USD Million)
Table 65 Latin America: Market Size, By Service, 2014–2021 (USD Million)
Table 66 Latin America: Market Size, By User Type, 2014–2021 (USD Million)
Table 67 Latin America: Market Size, By Vertical, 2014-2021 (USD Million)
Table 68 Latin America: Market Size, By Deployment Type, 2014-2021 (USD Million)
Table 69 New Product Launches
Table 70 Partnerships, Agreements, and Collaborations, 2016
Table 71 Mergers and Acquisitions, 2014–2016
Table 72 Other Developments: New Product Launches, 2014–2015
Table 73 Other Developments: Partnerships, Agreements, and Collaborations, 2014–2015


List of Figures (60 Figures)

Figure 1 Field Service Management Market: Research Design
Figure 2 Breakdown of Primaries: By Company, Designation, and Region
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Data Triangulation
Figure 6 Vendor Dive Matrix: Criteria Weightage
Figure 7 Vendor Dive Matrix
Figure 8 Component Snapshot (2016 vs 2021): Solutions is Expected to Hold the Largest Market Share
Figure 9 Deployment Type Snapshot (2016 vs 2021): On-Premises Segment is Expected to Have the Largest Market Size in the Field Service Management Market
Figure 10 User Type Snapshot (2016 vs 2021): Large Enterprises Segment is Expected to Dominate the Market
Figure 11 North America is Estimated to Hold the Largest Market Share in 2016
Figure 12 Need for Increased Operational Effeciency is Driving the Growth of the Market During in the Forecast Period
Figure 13 Energy and Utilities Industry Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 14 North America is Expected to Hold the Largest Market Share in the Field Service Management Market
Figure 15 Billing and Invoicing is Expected to Have the Highest Market Growth Potential Till 2021
Figure 16 Large Enterprises Segment is Expected to Dominate the Field Service Management Market By 2021
Figure 17 Implementation Services Segment is Expected to Have Largest Market Size During the Forecast Period
Figure 18 Regional Lifecycle: Asia-Pacific is Expected to Be in the Growth Phase in 2016
Figure 19 Mobile Field Execution is Expected to Play A Crucial Role in the Field Service Management Market
Figure 20 Market Segmentation By Solution
Figure 21 Market Segmentation By Service
Figure 22 Market Segmentation By Deployment Type
Figure 23 Market Segmentation By User Type
Figure 24 Market Segmentation By Industry Vertical
Figure 25 Market Segmentation By Region
Figure 26 Market Drivers, Restraints, Opportunities, and Challenges
Figure 27 Market Value Chain Analysis
Figure 28 Field Service Management Architecture
Figure 29 Strategic Benchmarking: Key Technology Integration
Figure 30 Billing and Invoicing Solution is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 31 Asia-Pacific is Expected to Grow at the Highest CAGR in Tracking and Performance Management During the Forecast Period
Figure 32 Asia-Pacific is Expected to Be the Fastest Growing Region for Schedule and Dispatch During the Forecast Period
Figure 33 Consulting Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 34 Cloud Deployment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 35 Cloud Deployment is Expected to Grow at the Highest CAGR in Middle East and Africa
Figure 36 On-Premises Deployment is Expected to Grow at the Highest CAGR in Asia-Pacific
Figure 37 Small and Medium Enterprises Segment is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 38 Healthcare Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 39 Asia-Pacific is Expected to Hold the Largest Market Share During the Period 2016
Figure 40 North America Market Snapshot
Figure 41 Asia-Pacific Market Snapshot
Figure 42 Companies Adopted New Product Launches as the Key Growth Strategy Between 2014 and 2016
Figure 43 Market Evaluation Framework
Figure 44 Battle for Market Share: New Product Launches and Partnerships, Agreements, and Collaborations Were the Key Strategies Adopted By the Key Players in the Field Service Management Market From 2014 to 2016
Figure 45 Evaluation Overview: Product Offerings
Figure 46 Evaluation Overview: Business Strategies
Figure 47 Geographic Revenue Mix of the Market Players
Figure 48 Oracle Corporation: Company Snapshot
Figure 49 Oracle Corporation: SWOT Analysis
Figure 50 SAP SE: Company Snapshot
Figure 51 SAP SE: SWOT Analysis
Figure 52 International Business Machines Corporation: Company Snapshot
Figure 53 International Business Machines Corporation: SWOT Analysis
Figure 54 Microsoft Corporation: Company Snapshot
Figure 55 Microsoft Corporation: SWOT Analysis
Figure 56 Clicksoftware Technologies: SWOT Analysis
Figure 57 Industrial and Financial Systems AB: Company Snapshot
Figure 58 Servicepower Technologies PLC: Company Snapshot
Figure 59 Infor: Company Snapshot
Figure 60 Astea International, Inc.: Company Snapshot

The global Field Service Management (FSM) market is expected to grow from USD 1.78 Billion in 2016 to USD 3.61 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 15.1% during the forecast period. The increased focus on scalable centralized system, increased usage of mobile devices for collaboration & real-time collaboration, and growing need for improved enterprise efficiencies is driving the FSM market across all regions.

The Field Service Management market is segmented by solution, service, deployment type, user type, industry vertical, and region. The services segment is observing great opportunities and importance among the end-users due to the increase in integration and implementation services. Among the solutions, the billing and invoicing segment is expected to grow at the highest CAGR during the forecast period, as it offers users features such as easy and quick creation of invoices, tax calculations, setting of discounts for various customers, online payment gateway, friendly payment reminders via SMS or email, and recording of all business expenses.

The cloud deployment type is expected to grow at the highest CAGR during the forecast period. The cloud deployment type is also projected to witness the highest demand, as the cloud-based FSM solutions offers flexibility, scalability, low cost, and real-time access to data, regardless of the location of the employees.

The FSM solution has been deployed across various industry verticals, such as construction and real estate; manufacturing; transportation and logistics; energy & utilities; healthcare; telecom & IT; financial services; and other industries, such as retail, automotive, and hospitality. The healthcare vertical is expected to witness the highest CAGR during the forecast period, as the enhanced competitive landscape of the healthcare in the emerging nation calls for efficient FSM to reduce supply chain management cost through real-time flow of information about the inventory. However, energy and utilities is estimated to have the largest market size in 2016, as the enterprises in this vertical need to digitalize and automate business processes and are under constant pressure to deliver more to increase their business capability.

The global market has been segmented on the basis of regions into North America, Europe, Asia-Pacific (APAC), Middle East & Africa (MEA), and Latin America to provide a region-specific analysis in the report. The North American region is expected to be the largest revenue-generating region for FSM solution and service providers in 2016. This is mainly because there is a high focus on innovations obtained from research & development and technology adoption, especially in the developed economies of North America. The APAC region is expected to be the fastest growing region in the Field Service Management market. The growth in this region is primarily driven by the increasing number of cloud service providers, investments in infrastructure, growing number of smartphone users, and many emerging industries in the region.

Field Service Management Market

The Field Service Management market faces challenges such as difficulties in aligning FSM solutions with business goals. Moreover, factors such as lack of awareness about the benefits of FSM solutions and security concerns with respect to access to confidential data are likely to inhibit the growth of this market.

The major vendors that offers FSM solutions and services across the globe are Oracle Corporation (U.S.), SAP SE (Germany), IBM Corporation (U.S.), Microsoft Corporation (U.S.), ClickSoftware Technologies (U.S.), Industrial And Financial Systems AB (Sweden), ServicePower Technologies PLC (U.K.), ServiceMax Inc. (U.S.), Infor (U.S.), and Astea International Inc. (U.S.). These vendors have adopted different types of organic and inorganic growth strategies, such as new product launches, partnerships & collaborations, and mergers & acquisitions to expand their offerings in the Field Service Management market.

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