HOME Top Market Reports Field Service Management Market by Solution (Schedule and Dispatch, Work Order Management, Mobile Field Execution), by Service (Implementation, Training, Consulting), by Deployment Type, by User Type, by Industry Vertical & by Region - Global Forecast to 2020

Field Service Management Market by Solution (Schedule and Dispatch, Work Order Management, Mobile Field Execution), by Service (Implementation, Training, Consulting), by Deployment Type, by User Type, by Industry Vertical & by Region - Global Forecast to 2020

By: marketsandmarkets.com
Publishing Date: April 2016
Report Code: TC 3048

 

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The Field Service Management (FSM) market size is estimated to grow from USD 1.97 Billion in 2015 to USD 5.11 Billion by 2020, at a CAGR of 21.0%. An FSM solution allows a field service company to optimize the utilization of its field workers and improve the customer experience. The report aims at estimating the market size and future growth potential of the Field Service Management market across various segments such as solutions, services, deployment types, user types, industry verticals, and regions. The base year considered for the study is 2014 and the forecast period has been considered from 2015 to 2020. The strong need for a central system for the management of field services and increase operational efficiency are the important driving factors for the market.

The research methodology used to estimate and forecast the FSM market begins with the collection and analysis of data on key vendor revenues through secondary research. The vendors’ product and solution offerings are also analyzed to determine the market segmentation. The bottom-up procedure is used to arrive at the total market size of the global Field Service Management market from the revenue of key players in the market. After estimating the total market size, it is split into the segments and subsegments which are then verified through primary research by conducting extensive interviews with key people, such as CEOs, VPs, directors, and executives. This data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the accurate statistics for all segments and sub-segments. The breakdown of profiles of primary is depicted in the below figure:

Field Service Management Market

To know about the assumptions considered for the study, download the pdf brochure

The FSM ecosystem comprises FSM platform providers, such as Infor, Pragmatex Group, Sage Software, Epicor Software, and Intacct; field service solution providers, such as Astea International, ClickSoftware Technologies, IFS, and ServicePower Technologies; and cloud service providers such as Microsoft, Oracle, IBM, Amazon Web Services, and SAP SE to provide complete FSM solutions to end users so as to cater to their unique business requirements.

Target Audience

  • Field Service Solution Providers
  • Cloud Service Providers
  • Professional Service Providers
  • Customer Relationship Management (CRM)/Enterprise Resource Planning (ERP) Solution Providers
  • Mobile Application Developers
  • System Integrators
  • Telecom Network Operators (TNO)
  • Government Organizations
  • Regulatory Bodies
  • Consulting Firms

Scope of the Report

The research report segments the Field Service Management market to following segments:

By Solution:

  • Schedule and Dispatch
  • Work Order Management
  • Mobile Field Execution
  • Customer Management
  • Reporting and Dashboards
  • Billing and invoicing
  • Inventory Management
  • Tracking and Performance Management

By Service:

  • Implementation
  • Training & Support
  • Consulting

By Deployment Type:

  • Cloud
  • On-Premises

By User Type:

  • Small and Medium Enterprise (SME)
  • Large Enterprise

By Industry Vertical:

  • Oil and Gas
  • Construction
  • Residential and Commercial
  • Manufacturing
  • Security and Alarm
  • Transportation
  • Energy and Utilities
  • Healthcare
  • Telecom
  • Insurance
  • Others

By Region:

  • North America
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix which gives a detailed comparison of product portfolio of each company

Geographic Analysis

  • Further breakdown of the North America FSM market
  • Further breakdown of the Europe FSM market
  • Further breakdown of the APAC FSM market
  • Further breakdown of the MEA FSM market
  • Further breakdown of the Latin America FSM market

Company Information

  • Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 17)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered for the Study
    1.4 Currency
    1.5 Limitations
    1.6 Stakeholders

2 Research Methodology (Page No. - 22)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Key Industry Insights
                    2.1.2.3 Breakdown of Primary Interviews
    2.2 Market Size Estimation
    2.3 Market Breakdown and Data Triangulation
    2.4 Assumptions

3 Executive Summary (Page No. - 32)

4 Premium Insights (Page No. - 37)
    4.1 Attractive Market Opportunities in the Field Service Management Market
    4.2 Market Top Three Industry Verticals
    4.3 Global Field Service Management Market, By Region and Industry Vertical
    4.4 Market Potential
    4.5 Field Service Management User Type Market (2020)
    4.6 Market, By Solution (2015–2020)
    4.7 Field Service Management Regional Market
    4.8 Industry Vertical Growth Matrix
    4.9 Lifecycle Analysis, By Region, 2015

5 Field Service Management Market Overview (Page No. - 44)
    5.1 Introduction
    5.2 Evolution
    5.3 Market Segmentation
           5.3.1 By Solution
           5.3.2 By Service
           5.3.3 By Deployment Type
           5.3.4 By User Type
           5.3.5 By Industry Vertical
           5.3.6 By Region
    5.4 Market Dynamics
           5.4.1 Drivers
                    5.4.1.1 Need for A Centralized System for the Management of Field Services
                    5.4.1.2 Increase in Operational Efficiency
                    5.4.1.3 Reduction in Operational Cost
           5.4.2 Restraints
                    5.4.2.1 Security Concerns With Respect to Access to Confidential Data
                    5.4.2.2 Lack of Awareness About the Benefits of Fsm Solutions
           5.4.3 Opportunities
                    5.4.3.1 Increasing Demand for Enterprise Mobility
                    5.4.3.2 Rising Demand for Mobility Solutions for Real-Time Visibility
                    5.4.3.3 Growing Partnerships Among Field Service Management Vendors
           5.4.4 Challenges
                    5.4.4.1 Heavy Reliance on Scheduled Maintenance Rather Than on Predictive Maintenance
                    5.4.4.2 Poor Visibility Into Field Force Activities
           5.4.5 Burning Issues
                    5.4.5.1 Rising Cost Involved in Field Service Management Implementation
                    5.4.5.2 Presence of Inflexible and Outdated Systems

6 Field Service Management Market: Industry Trends (Page No. - 56)
    6.1 Introduction
    6.2 Field Service Management Architecture
    6.3 Value Chain Analysis
    6.4 Industry Standards and Regulations
           6.4.1 Introduction
           6.4.2 Service Capability & Performance Standards (SCP)
           6.4.3 Occupational Safety and Health Administration (OSHA)
           6.4.4 Technology Services Industry Association (TSIA)
    6.5 Strategic Benchmarking
    6.6 Innovation Spotlight

7 Field Service Management Market Analysis, By Solution (Page No. - 63)
    7.1 Introduction
    7.2 Schedule and Dispatch
    7.3 Work Order Management
    7.4 Mobile Field Execution
    7.5 Customer Management
    7.6 Reporting and Dashboards
    7.7 Billing and Invoicing
    7.8 Inventory Management
    7.9 Tracking and Performance Management

8 Field Service Management Market Analysis, By Service (Page No. - 74)
    8.1 Introduction
    8.2 Implementation
    8.3 Training and Support
    8.4 Consulting

9 Field Service Management Market Analysis, By Deployment Type (Page No. - 80)
    9.1 Introduction
    9.2 Cloud
    9.3 On-Premises

10 Field Service Management Market Analysis, By User Type (Page No. - 85)
     10.1 Introduction
     10.2 Small and Medium Enterprise (SME)
     10.3 Large Enterprise

11 Field Service Management Market Analysis, By Industry Vertical (Page No. - 93)
     11.1 Introduction
     11.2 Oil and Gas
     11.3 Construction
     11.4 Residential and Commercial
     11.5 Manufacturing
     11.6 Security and Alarm
     11.7 Transportation
     11.8 Energy and Utilities
     11.9 Healthcare
     11.10 Telecom
     11.11 Insurance
     11.12 Others

12 Geographic Analysis (Page No. - 107)
     12.1 Introduction
     12.2 North America
     12.3 Europe
     12.4 Asia-Pacific
     12.5 Middle East and Africa (MEA)
     12.6 Latin America

13 Competitive Landscape (Page No. - 130)
     13.1 Overview
     13.2 Product Portfolio Comparison
     13.3 Competitive Situation and Trends
             13.3.1 New Product Launches
             13.3.2 Partnerships, Agreements, and Collaborations
             13.3.3 Mergers and Acquisitions
             13.3.4 Venture Capital (VC) Funding

14 Company Profiles (Page No. - 140)
     14.1 Introduction
     14.2 SAP SE
             14.2.1 Business Overview
             14.2.2 Solutions Offered
             14.2.3 Recent Developments
             14.2.4 MnM View
                        14.2.4.1 Key Strategies
                        14.2.4.2 SWOT Analysis
     14.3 Oracle Corporation
             14.3.1 Business Overview
             14.3.2 Products and Services Offered
             14.3.3 Recent Developments
             14.3.4 MnM View
                        14.3.4.1 Key Strategies
                        14.3.4.2 SWOT Analysis
     14.4 IBM Corporation
             14.4.1 Business Overview
             14.4.2 Products Offered
             14.4.3 Recent Developments
             14.4.4 MnM View
                        14.4.4.1 Key Strategies
                        14.4.4.2 SWOT Analysis
     14.5 Clicksoftware Technologies
             14.5.1 Business Overview
             14.5.2 Solutions and Services Offered
             14.5.3 Recent Developments
             14.5.4 MnM View
                        14.5.4.1 Key Strategies
                        14.5.4.2 SWOT Analysis
     14.6 Astea International
             14.6.1 Business Overview
             14.6.2 Solutions Offered
             14.6.3 Recent Developments
             14.6.4 MnM View
                        14.6.4.1 Key Strategies
                        14.6.4.2 SWOT Analysis
     14.7 Servicepower Technologies
             14.7.1 Business Overview
             14.7.2 Solutions Offered
             14.7.3 Recent Developments
             14.7.4 MnM View
                        14.7.4.1 Key Strategies
     14.8 Trimble Navigation
             14.8.1 Business Overview
             14.8.2 Products Offered
             14.8.3 Recent Developments
             14.8.4 MnM View
                        14.8.4.1 Key Strategies
     14.9 Industrial and Financial Systems AB (IFS)
             14.9.1 Business Overview
             14.9.2 Products and Services Offered
             14.9.3 Recent Developments
             14.9.4 MnM View
                        14.9.4.1 Key Strategies
     14.10 PTC, Inc.
             14.10.1 Business Overview
             14.10.2 Solutions and Services Offered
             14.10.3 Recent Developments
             14.10.4 MnM View
                        14.10.4.1 Key Strategies
     14.11 Infor
             14.11.1 Business Overview
             14.11.2 Products and Services Offered
             14.11.3 Recent Developments
             14.11.4 MnM View
                        14.11.4.1 Key Strategies

15 Key Innovators (Page No. - 175)
     15.1 Rapidvalue Solutions
             15.1.1 Business Overview
             15.1.2 Key Strategies
     15.2 Fieldaware
             15.2.1 Business Overview
             15.2.2 Key Strategies
     15.3 Coresystems
             15.3.1 Business Overview
             15.3.2 Products Offered
             15.3.3 Key Strategies
             15.3.4 Recent Developments

16 Appendix (Page No. - 179)
     16.1 New Product Launches
     16.2 Industry Excerpts
     16.3 Discussion Guide
     16.4 Introducing RT: Real Time Market Intelligence
     16.5 Available Customizations
     16.6 Related Reports


List of Tables (71 Tables)

Table 1 Global Market Size and Growth Rate, 2013–2020 (USD Billion, Yoy %)
Table 2 Global Market Size, By Component, 2013–2020 (USD Million)
Table 3 Field Service Management Market Size, By Solution, 2013–2020 (USD Million)
Table 4 Schedule and Dispatch: Market Size, By Region, 2013–2020 (USD Million)
Table 5 Work Order Management: Market Size, By Region, 2013–2020 (USD Million)
Table 6 Mobile Field Execution: Market Size, By Region, 2013–2020 (USD Million)
Table 7 Customer Management: Market Size, By Region, 2013–2020 (USD Million)
Table 8 Reporting and Dashboards: Market Size, By Region, 2013–2020 (USD Million)
Table 9 Billing and Invoicing: Market Size, By Region, 2013–2020 (USD Million)
Table 10 Inventory Management: Market Size, By Region, 2013–2020 (USD Million)
Table 11 Tracking and Performance Management: Market Size, By Region, 2013–2020 (USD Million)
Table 12 Field Service Management Market Size, By Service, 2013–2020 (USD Million)
Table 13 Implementation: Market Size, By User Type, 2013–2020 (USD Million)
Table 14 Implementation: Market Size, By Region, 2013–2020 (USD Million)
Table 15 Training and Support: Market Size, By User Type, 2013–2020 (USD Million)
Table 16 Training and Support: Market Size, By Region, 2013–2020 (USD Million)
Table 17 Consulting: Market Size, By User Type, 2013–2020 (USD Million)
Table 18 Consulting: Market Size, By Region, 2013–2020 (USD Million)
Table 19 Field Service Management Market Size, By Deployment Type, 2013–2020 (USD Million)
Table 20 Cloud: Market Size, By Region, 2013–2020 (USD Million)
Table 21 On-Premises: Market Size, By Region, 2013–2020 (USD Million)
Table 22 Market Size, By User Type, 2013–2020 (USD Million)
Table 23 Small and Medium Enterprises: Market Size, By Solution, 2013–2020 (USD Million)
Table 24 Small and Medium Enterprises: Market Size, By Service, 2013–2020 (USD Million)
Table 25 Small and Medium Enterprises: Market Size, By Region, 2013–2020 (USD Million)
Table 26 Large Enterprises: Market Size, By Solution, 2013–2020 (USD Million)
Table 27 Large Enterprises: Market Size, By Service, 2013–2020 (USD Million)
Table 28 Large Enterprises: Market Size, By Region, 2013–2020 (USD Million)
Table 29 Field Service Management Market Size, By Industry Vertical, 2013–2020 (USD Million)
Table 30 Oil and Gas: Market Size, By Region, 2013–2020 (USD Million)
Table 31 Construction: Market Size, By Region, 2013–2020 (USD Million)
Table 32 Residential and Commercial: Market Size, By Region, 2013–2020 (USD Million)
Table 33 Manufacturing: Market Size, By Region, 2013–2020 (USD Million)
Table 34 Security and Alarm: Market Size, By Region, 2013–2020 (USD Million)
Table 35 Transportation: Market Size, By Region, 2013–2020 (USD Million)
Table 36 Energy and Utilities: Market Size, By Region, 2013–2020 (USD Million)
Table 37 Healthcare: Market Size, By Region, 2013–2020 (USD Million)
Table 38 Telecom: Market Size, By Region, 2013–2020 (USD Million)
Table 39 Insurance: Market Size, By Region, 2013–2020 (USD Million)
Table 40 Others: Market Size, By Region, 2013–2020 (USD Million)
Table 41 Field Service Management Market Size, By Region, 2013–2020 (USD Million)
Table 42 North America: Market Size, By Solution, 2013–2020 (USD Million)
Table 43 North America: Market Size, By Service, 2013–2020 (USD Million)
Table 44 North America: Market Size, By User Type, 2013–2020 (USD Million)
Table 45 North America: Market Size, By Industry Vertical, 2013–2020 (USD Million)
Table 46 North America: Market Size, By Deployment Type, 2013–2020 (USD Million)
Table 47 Europe: Field Service Management Market Size, By Solution, 2013–2020 (USD Million)
Table 48 Europe: Market Size, By Service, 2013–2020 (USD Million)
Table 49 Europe: Market Size, By User Type, 2013–2020 (USD Million)
Table 50 Europe: Market Size, By Industry Vertical, 2013–2020 (USD Million)
Table 51 Europe: Market Size, By Deployment Type, 2013–2020 (USD Million)
Table 52 Asia-Pacific: Market Size, By Solution, 2013–2020 (USD Million)
Table 53 Asia-Pacific: Market Size, By Service, 2013–2020 (USD Million)
Table 54 Asia-Pacific: Market Size, By User Type, 2013–2020 (USD Million)
Table 55 Asia-Pacific: Market Size, By Industry Vertical, 2013–2020 (USD Million)
Table 56 Asia-Pacific: Market Size, By Deployment Type, 2013–2020 (USD Million)
Table 57 Middle East and Africa: Market Size, By Solution, 2013–2020 (USD Million)
Table 58 Middle East and Africa: Market Size, By Service, 2013–2020 (USD Million)
Table 59 Middle East and Africa: Market Size, By User Type, 2013–2020 (USD Million)
Table 60 Middle East and Africa: Market Size, By Industry Vertical, 2013–2020 (USD Million)
Table 61 Middle East and Africa: Market Size, By Deployment Type, 2013–2020 (USD Million)
Table 62 Latin America: Field Service Management Market Size, By Solution, 2013–2020 (USD Million)
Table 63 Latin America: Market Size, By Service, 2013–2020 (USD Million)
Table 64 Latin America: Market Size, By User Type, 2013–2020 (USD Million)
Table 65 Latin America: Market Size, By Industry Vertical, 2013–2020 (USD Million)
Table 66 Latin America: Market Size, By Deployment Type, 2013–2020 (USD Million)
Table 67 New Product Launches, 2013–2016
Table 68 Partnerships, Agreements, and Collaborations 2013–2016
Table 69 Mergers and Acquisitions, 2013–2015
Table 70 Venture Capital Funding, 2013–2014
Table 71 New Product Launches , 2013-2015


List of Figures (72 Figures)

Figure 1 Markets Covered
Figure 2 Field Service Management: Research Design
Figure 3 Breakdown of Primaries: By Company Type, Designation, and Region
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Data Triangulation
Figure 7 Component Snapshot (2015–2020): Market for Software is Expected to Double During the Forecast Period
Figure 8 Deployment Type Snapshot (2015–2020): On-Premises Segment is Expected to Dominate the Field Service Management Market
Figure 9 User Type Snapshot (2015–2020): Large Enterprises Segment is Expected to Dominate the Market
Figure 10 North America is Estimated to Hold the Largest Market Share in 2015
Figure 11 Increase in Operational Effeciency is Driving the Market
Figure 12 Manufacturing Industry Vertical is Expected of Grow at the Highest CAGR During the Forecast Period
Figure 13 North America is Expected to Hold the Largest Market Share in the Market
Figure 14 Asia-Pacific is Expected to Have the Highest Market Growth Potential Till 2020
Figure 15 Large Enterprises Segment is Expected to Dominate the Field Service Management Market in 2020
Figure 16 Top Two Solutions are Estimated to Account for More Than One-Fourth of the Market During the Forecast Period
Figure 17 Asia-Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 18 Field Service Management Market Growth Matrix, By Industry Vertical
Figure 19 Regional Lifecycle: Asia-Pacific is Expected to Be in the Growth Phase in 2015
Figure 20 Mobile Field Execution is Expected to Play A Crucial Role in the Market
Figure 21 Field Service Management: Market Segmentation
Figure 22 Market Segmentation: By Solution
Figure 23 Market Segmentation: By Service
Figure 24 Market Segmentation: By Deployment Type
Figure 25 Market Segmentation: By User Type
Figure 26 Market Segmentation: By Industry Vertical
Figure 27 Market Segmentation: By Region
Figure 28 Market: Drivers, Restraints, Opportunities, Challenges
Figure 29 Field Service Management Architecture
Figure 30 Field Service Management Market: Value Chain Analysis
Figure 31 Strategic Benchmarking: Key Technology Integration
Figure 32 Schedule and Dispatch to Lead in the Solutions Segment During the Forecast Period
Figure 33 Schedule and Dispatch Expected to Grow at the Highest CAGR in Asia-Pacific
Figure 34 Customer Management Solution is Expected to Grow at the Highest CAGR in Asia-Pacific
Figure 35 Tracking and Performance Management Expected to Grow at the Highest CAGR in Middle East and Africa
Figure 36 Consulting Services to Grow at the Highest CAGR During the Forecast Period
Figure 37 On-Premises is Expected to Be the Highest Contributor in Terms of Market Size for the Deployment Type Segmen
Figure 38 Cloud Deployment is Expected to Grow at the Highest CAGR in Asia-Pacific
Figure 39 On-Premises Deployment is Expected to Grow at the Highest CAGR in Asia-Pacific
Figure 40 Small and Medium Enterprises User Segment is Expected to Exhibit the Highest Growth Rate During the Forecast Period
Figure 41 Small and Medium Enterprises Segment is Expected to Grow at the Highest CAGR in Asia-Pacific
Figure 42 On-Premises is Expected to Experience A High Growth Rate in the Asia-Pacific Region
Figure 43 Telecom is Expected to Experience A High Growth Rate in the Industry Verticals Segment
Figure 44 Oil and Gas Industry Vertical is Expected to Grow at the Highest CAGR in Asia-Pacific
Figure 45 Manufacturing Industry Vertical is Expected to Grow at the Highest CAGR in Asia-Pacific
Figure 46 Telecom Industry Vertical is Expected to Grow at the Highest CAGR in Asia-Pacific
Figure 47 Geographic Snapshot – Asia-Pacific Emerging as A New Hotspot
Figure 48 Asia-Pacific: an Attractive Destination for Industry Verticals
Figure 49 Geographic Snapshot (2015–2020): Asia-Pacific and Latin America are Attractive Destinations for the Field Service Management Market
Figure 50 North America Market Snapshot
Figure 51 Asia-Pacific Market Snapshot
Figure 52 Asia-Pacific is Expected to Grow at the Highest CAGR in the Market
Figure 53 Companies Adopted New Product Launch as the Key Growth Strategy Between 2013 and 2016
Figure 54 Vendor Product Portfolio Comparison
Figure 55 Market Evaluation Framework
Figure 56 Battle for Market Share: New Product Launches and Partnerships Were the Key Strategies
Figure 57 Geographic Revenue Mix of Top 4 Market Players
Figure 58 SAP SE: Company Snapshot
Figure 59 SAP SE: SWOT Analysis
Figure 60 Oracle Corporation: Company Snapshot
Figure 61 Oracle Corporation: SWOT Analysis
Figure 62 IBM Corporation: Company Snapshot
Figure 63 IBM Corporation: SWOT Analysis
Figure 64 Clicksoftware Technologies: Company Snapshot
Figure 65 Clicksoftware Technologies: SWOT Analysis
Figure 66 Astea International: Company Snapshot
Figure 67 Astea International: SWOT Analysis
Figure 68 Servicepower: Company Snapshot
Figure 69 Trimble Navigation: Company Snapshot
Figure 70 Industrial and Financial Systems AB (IFS): Company Snapshot
Figure 71 PTC, Inc.: Company Snapshot
Figure 72 Infor: Company Snapshot

The global Field Service Management (FSM) market is expected to grow from USD 1.97 Billion in 2015 to USD 5.11 Billion by 2020, at a CAGR of 21.0%. Factors such as the need for a centralized system for the management of field services and the increase in operational efficiency are expected to encourage the growth of this market.

In the Field Service Management market, training and support is the fastest-growing segment for the small and medium enterprises. This segment is expected to grow as the customers require professional trainers that carry out project implementations with excellence. Moreover, training services are also offered through dedicated training centers that offer eLearning courses for administrators, developers, and implementation teams.

Presently, the Field Service Management market is growing progressively with constant technological advancements. The oil & gas and manufacturing sectors are increasingly using FSM solutions to enhance their operational efficiency and automated field processes such as schedule and dispatch and route optimization and are among the largest revenue contributors to the market. Other high growth industry verticals comprise telecom, residential & commercial, and security & alarm.

FSM platform providers such as Kony also play a vital role in this market as they provide a modern user experience on the latest smartphones or tablet devices. The FSM ecosystem consists of various stakeholders, including FSM solution providers, system integrators, third-party vendors, cloud service providers, mobile application providers, and application developers. These stakeholders play an important role in the significant growth of the Field Service Management market by providing the needed technologies, networks, and applications.

Field Service Management Market

Among the regions, North America is projected to hold the largest market share and is expected to dominate the FSM market from 2015 to 2020. The factors supplementing the growth of this market are the increasing usage of mobile devices and reduction in operational costs. The market in Asia-Pacific is expected to show a significant growth potential in the years to come. This extensive growth is owing to the presence of heavy industries such as manufacturing, oil & gas, and energy & utilities.

In the years to come, it is expected that the Field Service Management market will grow substantially with the advancements in enterprise mobility, along with the upsurge in mobile field service solutions. However, the lack of awareness about the benefits of FSM solutions and security concerns with respect to access to confidential data are likely to inhibit the growth of this market.  The major vendors in the FSM market include FieldAware, FieldLocate, RapidValue Solutions, ServicePower, Coresystems, ClickSoftware, IFS, ServiceMax, and BellaFSM. New product launches and partnerships are the key strategies adopted by these players to expand their global footprints. Leading players in this market, such as SAP SE, are expansively extended their product portfolio through innovation and by adapting to changes prevalent in the business ecosystem such as mobility, big data, cloud, and analytics.  The acquisitions of various prominent players help SAP SE in enhancing its product portfolio and increasing its customer base. For instance, in March 2014, the company acquired Fieldglass to enhance its product portfolio catering to the management of flexible workforce and addition of mobility as a feature in the products.

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