HOME Top Market Reports Workplace Transformation Market by Type of Services (Enterprise Mobility & Telecom, Unified Communication & Collaboration, Workplace Upgrade & Migration, Field Services, and Service Desk), Organization Size, Vertical, and Region - Global Forecast to 2021

Workplace Transformation Market by Type of Services (Enterprise Mobility & Telecom, Unified Communication & Collaboration, Workplace Upgrade & Migration, Field Services, and Service Desk), Organization Size, Vertical, and Region - Global Forecast to 2021

By: marketsandmarkets.com
Publishing Date: February 2017
Report Code: TC 5000

 

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The Workplace Transformation market size is expected to grow from USD 8.02 Billion in 2016 to USD 18.06 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 17.6% from 2016 to 2021. The digital workplace services consist of all the technologies, which are useful for workforce to complete their work in their respective workplaces. These services encompasses all the workplace services ranging from core enterprise application to instant messaging, collaboration, enterprise mobility, virtualization, and workplace automation tools.

The objectives of the report are to define, describe, and forecast the Workplace Transformation market on the basis of type of services, organization size, vertical, and region, to provide detailed information regarding the key factors influencing market growth (drivers, restraints, opportunities, and challenges), to track and analyze the market scenario on the basis of technological developments, product launches, and mergers & acquisitions, and to forecast the market size of market segments with respect to five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America. The base year considered for the study is 2015 and the forecast period has been determined from 2016 to 2021.

This research study involves extensive usage of secondary sources, directories, and databases (such as Hoovers, Bloomberg Businessweek, Factiva, and OneSource) to identify and collect information useful for this technical, market-oriented, and commercial aspects of the market. The below points explain the research methodology:

  • Analysis of Workplace Transformation market begins with capturing data on key vendor revenues through secondary research sources such as ITU, World Bank, global workplace associations, next generation mobile networks, and GSM Association.
  • Market coverage includes Workplace Transformation vendors such as Accenture, NTT Data Corporation, Atos, HPE, and Cisco Systems, Inc. few of them changing their offerings to meet new customer expectations.
  • Insights through in-depth interviews with the top management and thought leaders of the organization are taken into account.
  • The vendor offerings are also taken into consideration to determine the market segmentation.
  • The bottom-up procedure was employed to arrive at the overall market size of the global Workplace Transformation market from the revenue of the key players in the market.
  • Overall market size values are finalized by triangulation with the supply side data, which include the product developments, supply chain, and value chain of Workplace Transformation across the globe.

After arriving at the overall market size, the total market has been split into several segments and subsegments. The figure below shows the break-down of the primaries on the basis of company, designation, and region, conducted during the research study.

The figure below shows the break-down of the primaries on the basis of company, designation, and region, conducted during the research study.

Digital Workplace Transformation Services Market

To know about the assumptions considered for the study, download the pdf brochure

The major vendors in the Workplace Transformation market are Accenture PLC (Ireland), NTT Data Corporation (Japan), Cisco Systems, Inc. (U.S.), Atos (France), Hewlett Packard Enterprise Development LP (HPE) (U.S.), Capgemini (France), Cognizant Technology Solutions Corporation (U.S.), HCL Technologies Ltd. (India), Citrix Systems (U.S.), Computer Sciences Corporation (CSC) (U.S.), Wipro Ltd. (India), Unisys Corporation (U.S.), IBM Corporation (U.S.), Tata Consultancy Services (India), Infosys (India), and Intel Corporation (U.S.), who provide workplace transformation services and solution to organizations to cater to their requirements and communications needs.

Key Target Audience

  • Digital Workplace Service Providers
  • Mobility Service Providers
  • Cloud Solution Providers
  • Service Professionals
  • Investors and Venture Capitalists
  • Mobile Application Consumers
  • Small and Medium Enterprises (SMEs)
  • Device Manufacturers
  • System Integrators
  • Bring Your Own Device (BYOD) Service Users
  • Wireless Network Operators
  • Application and Software Developers
  • Government/Non-profit Associations
  • Service Integrators

Scope

The Workplace Transformation market report is broadly segmented into the following type of services, organization size, vertical, and region.

By Type Of Service

  • Enterprise Mobility and Telecom  Services
  • Unified Communication and Collaboration Services
  • Workplace Upgrade and  Migration Services
  • Asset Management Services
  • Service Desk
  • Desktop Virtualization
  • Field Services
  • Application Management Services
  • Workplace Automation Services
  • Others (Data center Transformation Services and Network Management Services)

By Organization Size

  • SMEs
  • Large Enterprises

By Vertical

  • Banking, Financial Services, and Insurance (BFSI)
  • Government
  • Healthcare and life sciences
  • Manufacturing and Automotive
  • Retail
  • Transportation and Logistics
  • Media and Entertainment
  • Telecom and IT
  • Others (Education, Energy, and Utilities)

By Region

  • North America
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations based on company-specific needs. The following customization options are available for the report:

Geographic Analysis

  • Further breakdown of the APAC market into countries contributing 75% to the regional market size
  • Further breakdown of the North American market into countries contributing 75% to the regional market size
  • Further breakdown of the Latin American market into countries contributing 75% to the regional market size
  • Further breakdown of the MEA market into countries contributing 75% to the regional market size
  • Further breakdown of the European market into countries contributing 75% to the regional market size

Company Information

  • Detailed analysis and profiling of additional market players (Up to 5).

Table of Contents

1 Introduction (Page No. - 15)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered in the Report
    1.4 Currency
    1.5 Stakeholders

2 Research Methodology (Page No. - 19)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data Taken From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data Taken From Primary Sources
                    2.1.2.2 Breakdown of Primary Interviews
    2.2 Market Size Estimation
           2.2.1 Bottom-Up Approach
           2.2.2 Top-Down Approach
    2.3 Market Breakdown and Data Triangulation
    2.4 Assumptions

3 Executive Summary (Page No. - 27)

4 Premium Insights (Page No. - 31)
    4.1 Attractive Market Opportunities in the Workplace Transformation Market
    4.2 Market By Region, 2016 vs 2021
    4.3 Market By Type of Services, 2016–2021
    4.4 Market By Vertical and Region, 2016
    4.5 Lifecycle Analysis, By Region, 2016–2021

5 Market Overview (Page No. - 35)
    5.1 Introduction
    5.2 Market Segmentation
           5.2.1 By Type of Service
           5.2.2 By Organization Size
           5.2.3 By Vertical
           5.2.4 By Region
    5.3 Market Dynamics
           5.3.1 Drivers
                    5.3.1.1 Increasing Adoption of New Technologies Such as Byod and Enterprise Mobility By Organizations
                    5.3.1.2 Changing Nature of Workplace and Processes Supported By Organizational Restructuring and Reorganizing
                    5.3.1.3 Reduction in Operational Expenditures
                    5.3.1.4 Changing Demographic Factors
           5.3.2 Restraints
                    5.3.2.1 Issues Related to Transformation and Integration of Processes By Organizations
                    5.3.2.2 Lack of Training and Education Among Workforce
           5.3.3 Opportunities
                    5.3.3.1 Rise in the Adoption of Technological Changes in Cloud and Mobility Market Space By Organizations
                    5.3.3.2 Profound Growth in the Adoption of Workplace Transformation Services By the Smes
           5.3.4 Challenges
                    5.3.4.1 Concerns Related to Data Security
                    5.3.4.2 Connectivity Constraints

6 Industry Trends (Page No. - 43)
    6.1 Introduction
    6.2 Evolution
    6.3 Value Chain Analysis
    6.4 Strategic Benchmarking

7 Workplace Transformation Market Analysis, By Type of Service (Page No. - 46)
    7.1 Introduction
    7.2 Enterprise Mobility and Telecom Services
    7.3 Unified Communication and Collaboration Services
    7.4 Workplace Upgradation and Migration Services
    7.5 Asset Management Service
    7.6 Service Desk
    7.7 Desktop Virtualization
    7.8 Field Services
    7.9 Workplace Automation Services
    7.10 Application Management Services
    7.11 Others

8 Workplace Transformation Market Analysis, By Organization Size (Page No. - 57)
    8.1 Introduction
    8.2 Small and Medium Enterprises
    8.3 Large Enterprises

9 Workplace Transformation Market Analysis, By Vertical (Page No. - 61)
    9.1 Introduction
    9.2 Banking, Financial Services, and Insurance
    9.3 Government
    9.4 Healthcare and Life Sciences
    9.5 Manufacturing and Automotive
    9.6 Retail
    9.7 Transportation and Logistics
    9.8 Media and Entertainment
    9.9 Telecom and Information Technology
    9.10 Others

10 Geographic Analysis (Page No. - 70)
     10.1 Introduction
     10.2 North America
     10.3 Europe
     10.4 Asia-Pacific
     10.5 Middle East and Africa
     10.6 Latin America

11 Competitive Landscape (Page No. - 87)
     11.1 Overview
     11.2 Portfolio Comparison
     11.3 Competitive Situation and Trends
             11.3.1 Agreements, Partnerships, and Collaborations
             11.3.2 Mergers and Acquisitions
             11.3.3 New Product and Service Developments
             11.3.4 Business Expansions

12 Company Profiles (Page No. - 93)
     12.1 Introduction
(Overview, Financials, Products & Services, Strategy, and Developments)*
     12.2 Accenture PLC.
     12.3 NTT Data Corporation
     12.4 Cisco Systems, Inc.
     12.5 ATOS SE
     12.6 Hewlett Packard Enterprise Development LP (HPE)
     12.7 Capgemini
     12.8 Cognizant Technology Solutions Corporation
     12.9 HCL Technologies Limited
     12.10 Citrix Systems, Inc.
     12.11 Computer Sciences Corporation
     12.12 Wipro Limited
     12.13 Unisys Corporation
     12.14 IBM Corporation
     12.15 Tata Consultancy Services Limited
     12.16 Infosys Limited
     12.17 Intel Corporation

*Details on Overview, Financials, Product & Services, Strategy, and Developments Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 132)
     13.1 Key Insights
     13.2 Other Developments
     13.3 Discussion Guide
     13.4 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.5 Introducing RT: Real-Time Market Intelligence
     13.6 Available Customizations
     13.7 Related Reports
     13.8 Author Details

List of Tables (53 Tables)

Table 1 Global Workplace Transformation Market Size and Growth Rate, 2014–2021 (USD Billion, Yoy %)
Table 2 Market Size, By Type of Service, 2014–2021 (USD Million)
Table 3 Enterprise Mobility and Telecom Services: Market Size, By Region, 2014–2021 (USD Million)
Table 4 Unified Communication and Collaboration Services: Market Size, By Region, 2014–2021 (USD Million)
Table 5 Workplace Upgradation and Migration Services: Market Size, By Region, 2014–2021 (USD Million)
Table 6 Asset Management Service: Market Size, By Region, 2014–2021 (USD Million)
Table 7 Service Desk: Market Size, By Region, 2014–2021 (USD Million)
Table 8 Desktop Virtualization: Market Size, By Region, 2014–2021 (USD Million)
Table 9 Field Services: Market Size, By Region, 2014–2021 (USD Million)
Table 10 Workplace Automation Services: Market Size, By Region, 2014–2021 (USD Million)
Table 11 Application Management Services: Market Size, By Region, 2014–2021 (USD Million)
Table 12 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 13 Workplace Transformation Market Size, By Organization Size, 2014–2021 (USD Million)
Table 14 Small and Medium Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 15 Large Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 16 Workplace Transformation Market Size, By Vertical, 2014–2021 (USD Million)
Table 17 Banking, Financial Services, and Insurance: Market Size, By Region, 2014–2021 (USD Million)
Table 18 Government: Market Size, By Region, 2014–2021 (USD Million)
Table 19 Healthcare and Life Sciences: Market Size, By Region, 2014–2021 (USD Million)
Table 20 Manufacturing and Automotive: Market Size, By Region, 2014–2021 (USD Million)
Table 21 Retail: Market Size, By Region, 2014–2021 (USD Million)
Table 22 Transportation and Logistics: Market Size, By Region, 2014–2021 (USD Million)
Table 23 Media and Entertainment: Market Size, By Region, 2014–2021 (USD Million)
Table 24 Telecom and Information Technology: Market Size, By Region, 2014–2021 (USD Million)
Table 25 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 26 Workplace Transformation Market Size, By Region, 2014–2021 (USD Million)
Table 27 North America: Market Size, By Country, 2014–2021 (USD Million)
Table 28 North America: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 29 North America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 30 North America: Market Size, By Vertical, 2014–2021 (USD Million)
Table 31 Europe: Market Size, By Country, 2014–2021 (USD Million)
Table 32 Europe: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 33 Europe: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 34 Europe: Market Size, By Vertical, 2014–2021 (USD Million)
Table 35 Asia-Pacific: Market Size, By Country, 2014–2021 (USD Million)
Table 36 Asia-Pacific: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 37 Asia-Pacific: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 38 Asia-Pacific: Market Size, By Vertical, 2014–2021 (USD Million)
Table 39 Middle East and Africa: Workplace Transformation Market Size, By Sub-Region, 2014–2021 (USD Million)
Table 40 Middle East and Africa: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 41 Middle East and Africa: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 42 Middle East and Africa: Market Size, By Vertical, 2014–2021 (USD Million)
Table 43 Latin America: Market Size, By Country, 2014–2021 (USD Million)
Table 44 Latin America: Market Size, By Type of Service, 2014–2021 (USD Million)
Table 45 Latin America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 46 Latin America: Market Size, By Vertical, 2014–2021 (USD Million)
Table 47 Agreements, Partnerships, and Collaborations, 2016
Table 48 Mergers and Acquisitions, 2016
Table 49 New Product and Service Developments, 2016
Table 50 Business Expansions, 2014–2016
Table 51 Agreements, Partnerships, and Collaborations, 2016
Table 52 Mergers and Acquisitions, 2016
Table 53 New Product and Service Developments, 2016


List of Figures (54 Figures)

Figure 1 Global Workplace Transformation Market: Research Design
Figure 2 Breakdown of Primary Interview: By Company Type, Designation, and Region
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Data Triangulation
Figure 6 Workplace Transformation Market Size, By Type of Services Snapshot (2016 and 2021): Enterprise Mobility and Telecom Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 7 Workplace Transformation Market Size, By Organization Size Snapshot (2016 and 2021): Small and Medium Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 8 Workplace Transformation Market Size, By Industry Verticals Snapshot (2016 and 2021)
Figure 9 North America is Estimated to Hold the Largest Market Share in 2016
Figure 10 Increasing Demand Among Organizations for Workplace Transformation is Driving the Overall Growth of the Market
Figure 11 Asia-Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 12 Enterprise Mobility and Telecom Services is Expected to Have the Largest Market Size in the Market
Figure 13 North America is Expected to Hold the Largest Market Share in the Workplace Transformation Market in 2016
Figure 14 Workplace Transformation Market Regional Lifecycle: Asia-Pacific Exhibits the Highest Growth Potential During the Forecast Period
Figure 15 Market: Market Investment Scenario
Figure 16 Market Segmentation, By Type of Service
Figure 17 Market Segmentation, By Organization Size
Figure 18 Market Segmentation, By Vertical
Figure 19 Market Segmentation, By Region
Figure 20 Market Drivers, Restraints, Opportunities, and Challenges
Figure 21 Workplace Transformation Market: Evolution
Figure 22 Value Chain Analysis (2016)
Figure 23 Companies Adopted Different Strategies to Gain Competitive Advantage
Figure 24 Enterprise Mobility and Telecom Service Segment is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 25 Small and Medium Enterprises Segment is Expected to Exhibit A Higher CAGR in the Forecast Period
Figure 26 Banking Financial Services and Insurance Industry has the Largest Market Size During the Forecast Period
Figure 27 Asia-Pacific Will Exhibit the Highest CAGR in the Workplace Transformation Market During the Forecast Period
Figure 28 North America: Market Snapshot
Figure 29 Asia-Pacific: Market Snapshot
Figure 30 Companies Adopted Partnership and Agreement as the Key Growth Strategy During the Period 2014–2016
Figure 31 Workplace Transformation: Portfolio Comparison
Figure 32 Battle for Market Share: Partnership and Agreement has Been the Key Strategy for Company Growth
Figure 33 Geographic Revenue Mix of Top 5 By Key Market Players
Figure 34 Accenture PLC.: Company Snapshot
Figure 35 Accenture PLC.: SWOT Analysis
Figure 36 NTT Data Corporation: Company Snapshot
Figure 37 NTT Data Corporation: SWOT Analysis
Figure 38 Cisco Systems, Inc.: Company Snapshot
Figure 39 Cisco Systems, Inc.: SWOT Analysis
Figure 40 ATOS SE: Company Snapshot
Figure 41 ATOS SE : SWOT Analysis
Figure 42 Hewlett Packard Enterprise Development LP (HPE): Company Snapshot
Figure 43 Hewlett Packard Enterprise Development LP (HPE): SWOT Analysis
Figure 44 Capgemini: Company Snapshot
Figure 45 Cognizant Technology Solutions Corporation: Company Snapshot
Figure 46 HCL Technologies Limited: Company Snapshot
Figure 47 Citrix Systems, Inc.: Company Snapshot
Figure 48 Computer Sciences Corporation: Company Snapshot
Figure 49 Wipro Limited: Company Snapshot
Figure 50 Unisys Corporation: Company Snapshot
Figure 51 IBM Corporation: Company Snapshot
Figure 52 Tata Consultancy Services Limited: Company Snapshot
Figure 53 Infosys Limited: Company Snapshot
Figure 54 Intel Corporation: Company Snapshot

MarketsandMarkets forecasts the Workplace Transformation market size to grow from USD 8.02 Billion in 2016 to USD 18.06 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 17.6% from 2016 to 2021. Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations, changing nature of workplace and processes supported by organizational restructuring and reorganizing, reduction in operational expenditures and changing demographic factors are some of driving forces in the market.

The scope of this report covers the Workplace Transformation market by type of service, organization size, vertical, and region. The enterprise mobility and telecom service holds the largest market share in the market during the forecast period. The rapid proliferation of smartphones, tablets, and other smart devices in organizations is driving the mobility services. Some of the new market trends such as Bring Your Own Identity (BYOD), Carry Your Own Identity (CYOI), and mobile-first approach are also encouraging the organization to adopt enterprise mobility services. Enterprise mobility & telecom services help workforce to work securely while they are roaming, which increases their productivity, engagement, and collaboration across organization.

Among organization size, the small & medium enterprises (SMEs) segment is expected to grow at the highest rate in the Workplace Transformation market during the forecast period. SMEs are deploying digital workplace services very quickly due to their small organizational infrastructure. The small and mid-sized enterprises face many infrastructure & IT related challenges, along with small staff and limited financial budget. Digital workplace services bring many advantages to SMEs such as increases workforce productivity & business efficiency, mobilize desk-based operations, speed-up time to market, cost efficient, and enhanced customer experience.

Among verticals, the Banking, Financial Services, and Insurance (BFSI) vertical will continue to dominate the Workplace Transformation market over the forecast period due to the extensive adoption of enterprise mobility services, enhanced by the growth of digitalization, owing to various government regulations and external factors such as digitalization of economy in the developing countries across the globe.

Digital Workplace Transformation Services Market

APAC is expected to grow at the highest growth rate in the Workplace Transformation market during the forecast period. Most of the companies in APAC are encouraging extensive adoption of BYOD and cloud-based technology with large-scale acceptance of digital workplace services by the enterprises. There are several factors driving the growth in APAC such as rapid economic development, globalization and foreign direct investment, increasing penetration of smartphone, and internet adoption in workforce.

However, issues related to transformation & integration of processes by organizations and lack of training & education among workforce, would be the restraining factors for the market.

The major vendors in the Workplace Transformation market are Accenture PLC (Ireland), NTT Data Corporation (Japan), Cisco Systems, Inc. (U.S.), Atos SE (France), Hewlett Packard Enterprise Development (HPE) (U.S.), Capgemini (France), Cognizant Technology Solutions Corporation (U.S.), HCL Technologies Ltd. (India), Citrix Systems (U.S.), Computer Sciences Corporation (CSC) (U.S.), Wipro Ltd. (India), Unisys Corporation (U.S.), IBM Corporation (U.S.), Tata Consultancy Services (India), Infosys (India), and Intel Corporation (U.S.). These players adopted various strategies such as new product launches, partnerships, agreements, collaborations, mergers & acquisitions, and business expansions to cater to the needs of their customers.

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