HOME Top Market Reports Telecom Expense Management Market by Solutions (Sourcing Management, Reporting & Business Management, Dispute Management, Usage Management, Invoice Management, and Ordering & Provisioning Management) - Global Forecast to 2019

Telecom Expense Management Market by Solutions (Sourcing Management, Reporting & Business Management, Dispute Management, Usage Management, Invoice Management, and Ordering & Provisioning Management) - Global Forecast to 2019

By: marketsandmarkets.com
Publishing Date: October 2014
Report Code: TC 2870

Discount on Reports  

  Speak to Analyst Enquiry Before Buying  
purchase report
download pdf  request for customisation


There has been an increasing incorporation of telecom related services by organizations to bolster communication across their various business units, partners, and clients located at different geographic locations. In addition to the fast growing globalization of businesses over the past decade, incorporation of the latest communication techniques have become essential for businesses to keep in sync with the highly dynamic market environment. However, the growing telecom expenses from the integration of these latest telecom-enabled services have compelled companies to choose cost-effective Telecom Expense Management (TEM) solutions.

The major factors driving the Telecom Expense Management market are increasing adoption of mobile phones, gaining visibility over expenses, and need for visibility over expenses. Lack of interoperability and instances of hurdles in compatibility between solutions from different vendors also pose as a major challenge for the TEM market. Low deployment cost and growing demand for cost-efficient TEM solutions provide high growth opportunities in this market. Companies such as Accenture, Anatole, CGI, CSC, Dimension Data, Econocom, IBM, MDSL, Tangoe, Valicom, and Vodafone Global Enterprises are some of the leading players in this market.

This research report provides an overview, market study, and segmentation based on solutions, service delivery modes, end users, regions, and verticals for the Telecom Expense Management market. Furthermore, the report gives detailed analysis on global trends and forecasts, competitive landscape, and analysis on Venture Capital (VC) and Mergers and Acquisitions (M&A) related to the TEM market. It also forecasts volumes and revenues and analyzes trends in each of the submarkets.

On the basis of solutions:

  • Dispute management
  • Inventory management
  • Invoice and contract management
  • Ordering and provisioning management
  • Reporting and business management
  • Sourcing management
  • Usage management
  • Others

On the basis of service delivery modes:

  • Hosted
  • Licensed software
  • Managed services
  • Complete outsourcing

On the basis of end users:

  • SMBs
  • Enterprises

On the basis of verticals:

  • Automotive
  • Banking, Financial Services, and Insurance (BFSI)
  • Consumer goods and retail
  • Healthcare
  • Manufacturing
  • Media and entertainment
  • Transportation and logistics
  • Others

On the basis of regions:

  • North America (NA)
  • Europe
  • Middle East and Africa (MEA)
  • Asia-Pacific including Japan (APAC)
  • Latin America (LA)

Table of Contents 
 
1 Introduction (Page No. - 12)
    1.1 Objectives of the Study
    1.2 Markets Covered
    1.3 Stakeholders
    1.4 Market Scope

2 Research Methodology (Page No. - 15)
    2.1 Market Size Estimation
    2.2 Market Share Estimation
          2.2.1 Key Data Taken From Secondary Sources
          2.2.2 Key Data From Primary Sources
          2.2.3 Assumptions

3 Executive Summary (Page No. - 19)

4 Premium Insights (Page No. - 21)
    4.1 Overall TEM Market Scenario
    4.2 Primaries With Industry Experts
    4.3 TEM Market: Three Service Delivery Modes
    4.4 TEM Market – Seven Solutions
    4.5 Geographic Snapshot

5 Market Overview (Page No. - 24)
    5.1 Market Segmentation
    5.2 Market Dynamics
          5.2.1 Drivers
                   5.2.1.1 Increasing Adoption of Mobile Phones and Other Portable Devices
                   5.2.1.2 Providing Expense Visibility
                   5.2.1.3 Significant Cost Reduction
          5.2.2 Restraints 
                   5.2.2.1 Lack of Interoperability
                   5.2.2.2 No Set Industry Standards
          5.2.3 Opportunities
                   5.2.3.1 Lower Deployment Cost
                   5.2.3.2 Increasing Demand for TEM Solutions By End Users
          5.2.4 Challenge
                   5.2.4.1 Complexities Arising From Growing Demand for Flexible Work Environment

6 Industry Trends (Page No. - 31)
    6.1 Introduction
    6.2 Value Chain Analysis
    6.3 Porter’s Five forces Analysis
          6.3.1 Bargaining Power of Buyers
          6.3.2 Bargaining Power of Suppliers
          6.3.3 Threat From Substitutes
          6.3.4 Threat From New Entrants
          6.3.5 Intensity of Rivalry

7 TEM Market Analysis, By Solution (Page No. - 35)
    7.1 Introduction
    7.2 Sourcing Management
    7.3 Reporting and Business Management
    7.4 Dispute Management
    7.5 Usage Management
    7.6 Invoice Management
    7.7 Ordering and Provisioning Management
    7.8 Others

8 TEM Market Analysis, By Service Delivery Mode (Page No. - 45)
    8.1 Introduction
    8.2 Hosted
    8.3 Licensed Software
    8.4 Managed Services and Complete Outsourcing

9 TEM Market Analysis, By End Users (Page No. - 52)
    9.1 Introduction
    9.2 Small and Medium Businesses (SMBS)
    9.3 Enterprises

10 TEM Market Analysis, By Vertical (Page No. - 56)
     10.1 Introduction
     10.2 Banking, Financial Services, and Insurance (BFSI)
     10.3 Consumer Goods and Retail
     10.4 Healthcare
     10.5 Manufacturing
     10.6 IT and Telecom
     10.7 Media and Entertainment
     10.8 Transportation and Logistics
     10.9 Others

11 Geographic Analysis (Page No. - 68)
     11.1 Introduction
     11.2 North America (NA)
     11.3 Asia-Pacific (APAC)
     11.4 Europe
     11.5 Middle East and Africa (MEA)
     11.6 Latin America (LA)

12 Competitive Landscape (Page No. - 77)
     12.1 Overview
     12.2 Mergers and Acquisitions

13 Company Profiles (Page No. - 81)
     (Overview, Products & Services, Strategies & Insights, Developments and Mnm View)* 
     13.1 Introduction
     13.2 Vodafone Global Enterprise
     13.3 Dimension Data
     13.4 IBM
     13.5 MDSL
     13.6 Tangoe
     13.7 Accenture
     13.8 CGI
     13.9 CSC
     13.10 Econocom
     13.11 Valicom
     13.12 Anatole

*Details on Overview, Products & Services, Strategies & Insights, Developments and Mnm View Might Not Be Captured in Case of Unlisted Companies. 

14 Appendix (Page No. - 115)
     14.1 Discussion Guide
     14.2 Introducing RT: Real Time Market Intelligence
     14.3 Available Customizations
     14.4 Related Reports
 
List of Tables (66 Tables) 
  
Table 1 Global TEM Market Size and Growth, 2012-2019 ($Million, Y-O-Y%)
Table 2 Portable Communication Device is Propelling the Growth of the TEM Market
Table 3 Lack of Interoperability Hampering the Growth of the TEM Market
Table 4 Lower Deployment Cost is an Opportunity in the TEM Market
Table 5 TEM Market Size, By Solution, 2012–2019 ($Million)
Table 6 Sourcing Management Market Size, By End User, 2012–2019 ($Million)
Table 7 Sourcing Management Market Size, By Vertical, 2012–2019 ($Million)
Table 8 Reporting and Business Management Market Size, By End User, 2012–2019 ($Million) 
Table 9 Reporting and Business Management Market Size, By Vertical, 2012–2019 ($Million) 
Table 10 Dispute Management Market Size, By End User, 2012–2019 ($Million)
Table 11 Dispute Management Market Size, By Vertical, 2012–2019 ($Million)
Table 12 Usage Management Market Size, By End User, 2012–2019 ($Million)
Table 13 Usage Management Market Size, By Vertical, 2012–2019 ($Million)
Table 14 Invoice Management Market Size, By End User, 2012–2019 ($Million)
Table 15 Invoice Management Market Size, By Vertical, 2012–2019 ($Million)
Table 16 Ordering and Provisioning Management Market Size, By End User, 2012–2019 ($Million)
Table 17 Ordering and Provisioning Management Market Size, By Vertical, 2012–2019 ($Million) 
Table 18 Other Market Size, By End User, 2012–2019 ($Million)
Table 19 Others Market Size, By Vertical, 2012–2019 ($Million)
Table 20 TEM Market Size, By Service Delivery Mode, 2012–2019 ($Million)
Table 21 Hosted Market Size, By Solution, 2012–2019 ($Million)
Table 22 Hosted Market Size, By End User, 2012–2019 ($Million)
Table 23 Hosted Market Size, By Vertical, 2012–2019 ($Million)
Table 24 Licensed Software Market Size, By Solution, 2012–2019 ($Million)
Table 25 Licensed Software Market Size, By End User, 2012–2019 ($Million)
Table 26 Licensed Software Market Size, By Vertical, 2012–2019 ($Million)
Table 27 Managed Services and Complete Outsourcing Market Size, By Solution, 2012–2019 ($Million) 
Table 28 Managed Services and Complete Outsourcing Market Size, By End User, 2012–2019 ($Million)
Table 29 Managed Services and Complete Outsourcing Market Size, By Vertical, 2012–2019 ($Million)
Table 30 TEM Market Size, By End User, 2012–2019 ($Million)
Table 31 Small and Medium Business Market Size, By Vertical, 2012–2019 ($Million) 
Table 32 Enterprises Market Size, By Vertical, 2012–2019 ($Million)
Table 33 TEM Market Size, By End User, 2012–2019 ($Million)
Table 34 Automotive Market Size, By Service Delivery Mode, 2012–2019 ($Million) 
Table 35 Automotive Market Size, By Region, 2012–2019 ($Million)
Table 36 BFSI Market Size, By Service Delivery Mode, 2012–2019 ($Million)
Table 37 BFSI Market Size, By Region, 2012–2019 ($Million)
Table 38 Consumer Goods and Retail Market Size, By Service Delivery Mode, 2012–2019 ($Million)
Table 39 Consumer Goods and Retail Market Size, By Region, 2012–2019 ($Million) 
Table 40 Healthcare Market Size, By Service Delivery Mode, 2012–2019 ($Million) 
Table 41 Healthcare Market Size, By Region, 2012–2019 ($Million)
Table 42 Manufacturing Market Size, By Service Delivery Mode, 2012–2019 ($Million) 
Table 43 Manufacturing Market Size, By Region, 2012–2019 ($Million)
Table 44 IT and Telecom Market Size, By Service Delivery Mode, 2012–2019 ($Million) 
Table 45 IT and Telecom Market Size, By Region, 2012–2019 ($Million)
Table 46 Media and Entertainment Market Size, By Service Delivery Mode, 2014–2019 ($Million) 
Table 47 Media and Entertainment Market Size, By Region, 2012–2019 ($Million)
Table 48 Transportation and Logistics Market Size, By Service Delivery Mode, 2012–2019 ($Million)
Table 49 Transportation and Logistics Market Size, By Region, 2012–2019 ($Million) 
Table 50 Others Market Size, By Service Delivery Mode, 2012–2019 ($Million)
Table 51 Others Market Size, By Region, 2012–2019 ($Million)
Table 52 TEM Market Size, By Region, 2012-2019 ($Million)
Table 53 North America: TEM Market Size, By Solution, 2012-2019 ($Million)
Table 54 North America: TEM Market Size, By End User, 2012-2019 ($Million)
Table 55 APAC: TEM Market Size, By Solution, 2012–2019 ($Million)
Table 56 APAC: TEM Market, By End User, 2012-2019 ($Million)
Table 57 Europe: TEM Market Size, By Solution, 2012-2019 ($Million)
Table 58 Europe: TEM Market, By End User, 2012-2019 ($Million)
Table 59 MEA: TEM Market Size, By Solution, 2014-2019 ($Million)
Table 60 MEA: TEM Market, By End User, 2012-2019 ($Million)
Table 61 LA: TEM Market Size, By Solution, 2012-2019 ($Million)
Table 62 LA: TEM Market, By End User, 2012-2019 ($Million)
Table 63 Mergers and Acquisitions, 2011–2014
Table 64 New Product Launches, 2013–2014
Table 65 Partnerships, Agreements, Joint Ventures, and Collaborations, 2013–2014 
Table 66 Expansions, 2011–2013
 
 
List of Figures (44 Figures)
 
Figure 1 Market Size Estimation Methodology: Top-Down Approach
Figure 2 Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Global TEM Market Size ($Million) and Growth (Y-O-Y%), 2012-2019
Figure 4 Usage Management Solution Expected to Have the Largest Market Share During the forecast Period
Figure 5 Attractive Market Opportunities in TEM
Figure 6 Hosted Segment to Grow at the Highest Rate Among these Three Service Delivery Modes in TEM Market
Figure 7 Usage Management in the High Growth Pahse
Figure 8 North America to Have the Highest Market Share in the Market
Figure 9 APAC is Expected to Have Highest Growth Rate in the Market During Period 2014-2019
Figure 10 TEM Market: By Solution
Figure 11 TEM Market: By Service Delivery Mode
Figure 12 TEM Market Segmentation: By End User
Figure 13 TEM Market Segmentation: By Vertical
Figure 14 TEM Market Segmentation: By Region
Figure 15 Significant Cost Reduction Due to the Use of TEM Solutions is Driving the TEM Market
Figure 16 Value Chain Analysis for the TEM Market 
Figure 17 Porter’s Five forces Analysis: TEM Market
Figure 18 System Management to Have the Highest Growth Rate During the forecast Period
Figure 19 Hosted Service Deployment is Expected to Have the Highest Growth From 2014-2019
Figure 20 Small and Medium Business to Have the Highest Growth Rate During the forecast Period
Figure 21 Healthcare to Have the Highest Growth Rate During the forecast Period
Figure 22 Geographic Snapshot (2014-2019) – APAC is Emerging Hotspot
Figure 23 Geographic Snapshot (2014-2019)
Figure 24 TEM Market in North America is Expected to Have the Largest Market Size in 2019
Figure 25 Companies Adopted Mergers and Acquisition as the Key Product Strategy
Figure 26 Battle for Market Share: Mergers and Acquisitions Has Been the Key Strategy 
Figure 27 Product Portfolio Mix of Top Five Payers
Figure 28 Vodafone Global Enterprise: Business Overview
Figure 29 Vodafone Global Enterprise: SWOT Analysis
Figure 30 Dimension Data: Business Overview
Figure 31 Dimension Data: SWOT Analysis
Figure 32 IBM: Business Overview
Figure 33 IBM: SWOT Analysis
Figure 34 MDSL: Business Overview
Figure 35 MDSL: SWOT Analysis
Figure 36 Tangoe: Business Overview
Figure 37 Tangoe: SWOT Analysis
Figure 38 Accenture: Business Overview
Figure 39 CGI: Business Overview
Figure 40 CSC: Business Overview
Figure 41 Econocom :-Business Overview
Figure 42 Valicom: Business Overview
Figure 43 Anatole: Business Overview
Figure 44 Anatole: SWOT Analysis

Telecommunication services are a major area of expenditure for enterprises, as enterprises are using these services to communicate with their customers and employees. The growing expenditure on these services has forced enterprises to focus on solutions that are able to reduce this expenditure. Therefore, enterprises have moved toward Telecom Exchange Management (TEM) solutions, as these solutions enable enterprises to reduce their expenditure on telecom services. TEM solutions suggest ways for delivering the same services at an effective rate, thereby reducing the expenditure on telecom services. Also, gaining control over telecom expenses would liberate some funds, which can be utilized by enterprises for other functions, thus increasing the effectiveness of their core functions.

The Telecom Expense Management market globally is expected to grow at a Compound Annual Growth Rate (CAGR) of 16.1% from 2014 to 2019. The growing market for the Information Technology (IT) and telecom sector in the Asia-Pacific (APAC) region is expected to significantly bolster growth in the TEM market. Middle East and Africa (MEA) is also expected to enter the high growth phase around the later part of the forecast period. North America (NA) is expected to account for the largest market share, followed by Europe and APAC for the forecast period.

In TEM market, the advancement in technology has made software and applications available on cloud and on premises in various verticals such as automotive, Banking, Financial Services, and Insurance (BFSI), consumer goods and retail, healthcare, media and entertainment, manufacturing, IT and telecom, transportation and logistics, and other verticals such as oil and gas, energy, and utilities.

MarketsandMarkets estimates that enterprises will invest in the Telecom Expense Management market at a much encouraging rate in the coming years. However, the Small and Medium Businesses (SMBs) are expected to provide a major boost in investments in this market, witnessing the highest growth during the forecasted period. Sectors such as healthcare, BFSI, and consumer goods & retail have shown a positive growth outlook in this market. These sectors account for a major share of the overall market.

MarketsandMarkets has segmented the TEM market by type of solution: sourcing management, reporting and business management, dispute management, usage management, invoice management, ordering and provisioning management, and others; by service delivery mode: hosted, licensed software, managed services, and complete outsourcing; by organization size: SMBs and enterprises; by vertical: automotive, BFSI, consumer goods and retail, healthcare, manufacturing, IT and telecom, media and entertainment, transportation and logistics, and others; and by region: NA, APAC, Europe, MEA, and Latin America (LA).

MarketsandMarkets forecasts the Telecom Expense Management market to grow from $1.14 billion in 2014 to $3.43 billion in 2019. This represents a CAGR of 16.1% from 2014 to 2019. The table given below highlights the overall market opportunity in terms of absolute dollar value and the Year-on-Year (Y-o-Y) growth of the TEM market.

Telecom Expense Management: Market Size, 2014 - 2019 ($Million), Market Growth, 2015 – 2019 (Y-O-Y %)

Telecom Expense Management Market

Source: MarketsandMarkets Analysis

Custom Market Research Services

We will customize the research for you, in case the report listed above does not meet with your exact requirements. Our custom research will comprehensively cover the business information you require to help you arrive at strategic and profitable business decisions.

Please visit http://www.marketsandmarkets.com/knowledge-process-outsourcing-services.asp to specify your custom Research Requirement

Connect With Us

Follow us on LinkedIn  Follow us on Facebook   Follow us on Twitter 
Live Chat Support


US : 1-888-600-6441
UK : 44-800-368-9399

Search reports



Access reports on all high
growth Telecom and IT Markets on KnowledgeStore
Request Demo Now