HOME Top Market Reports Telecom IT Services Market by Solutions (CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others) - Global Forecasts to 2019

Telecom IT Services Market by Solutions (CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others) - Global Forecasts to 2019

By: marketsandmarkets.com
Publishing Date: August 2014
Report Code: TC 2672

 

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Telecom operators can gain competitive advantage by employing IT services to discover their customer behavior patterns and their usage. IT services also enable operators to deliver its services to the end users in an efficient and effective way with the desired quality of service as expected by customer enhancing the customer experience thereby driving the customer loyalty.

The Telecom IT services market has the presence of large player like IBM, Ericsson, Oracle, HP, Amdocs offerings services and solutions in this market. The market has seen these players grab high amount of market share. Companies such as IBM, HP have moved towards providing separate solution and services for small and medium business (SMB’s) owing to the high demand for IT services by these industries.

This report analyzes global adoption trends, future growth potential, key drivers, restraints, opportunities, and best practices in the market of Telecom IT services. The report also examines growth potential, market sizes, and revenue forecasts across different regions as well as industry verticals.

The Telecom IT services market research is a comprehensive study of the global market. The report forecasts the market sizes and trends for these Services in the following sub-markets:

On the basis of solution types:

  • CRM
  • Mobile Commerce
  • Enterprise Mobility
  • Network management
  • Supply Chain Planning
  • OSS BSS Solutions
  • Others Solutions (User Profiling, Asset Optimization, Digital VAS)

On the basis of deployment type:

  • On - Premise
  • Cloud

On the basis of users:

  • Small and Medium Businesses (SMBs)
  • Enterprises

On the basis of regions:

  • North America (NA)
  • Europe
  • Asia-Pacific (APAC)
  • Middle-East and Africa (MEA)
  • Latin America (LA)

Table of Contents 
 
1 Introduction (Page No. - 13)
    1.1 Objectives of the Study
    1.2 Report Description
    1.3 Markets Covered
    1.4 Stakeholders
    1.5 Market Scope

2 Research Methodology (Page No. - 16)
    2.1 Market Size Estimation
    2.2 Market Crackdown & Data Triangulation
    2.3 Market Share Estimation
          2.3.1 Key Data Points Taken From Secondary Sources
          2.3.2 Key Data Points From Primary Sources
                  2.3.2.1 Key Industry Insights
          2.3.3 Assumptions

3 Executive Summary (Page No. - 23)

4 Premium Insights (Page No. - 25)
    4.1 Attractive Market Opportunities 
    4.2 Telecom IT Services, Market – Three Solutions Segments
    4.3 North America Command Over Two-Fifth of the Market Share
    4.4 Telecom IT Services, Market: Five Regions
    4.5 Life Cycle Analysis, By Region
    4.6 Market Chasm Analysis

5 Telecom IT Services, Market Overview (Page No. - 30)
    5.1 Introduction
    5.2 Market Segmentation
          5.2.1 By Solutions
          5.2.2 By Deployment Model
          5.2.3 By End User
    5.3 Market Dynamics
          5.3.1 Drivers
                   5.3.1.1 Financial Pressure
                   5.3.1.2 Competence Needs
          5.3.2 Restriants
                   5.3.2.1 Government Regulations
                   5.3.2.2 High Capital Requirement
          5.3.3 Opportunities
                   5.3.3.1 Growing Demand for High-Speed Data Services
          5.3.4 Challenges
                   5.3.4.1 Cost-Effective Ways to Deliver Telecom IT Services
                   5.3.4.2 Customer Expectations Are Subjective
          5.3.5 Burning issue
                   5.3.5.1 Decrease in Operator Revenue Hampering Growth of IT in Telecom

6 Telecom IT Services Market: Industry Trends (Page No. - 36)
    6.1 Introduction
    6.2 Value Chain Analysis
    6.3 Supply Chain Analysis
    6.4 Porter’s Five forces Analysis
          6.4.1 Threat From New Entrants
          6.4.2 Threat From Substitutes
          6.4.3 Bargaining Power of Suppliers
          6.4.4 Bargaining Power of Buyers
          6.4.5 Intensity of Competitive Rivalry
    6.5 Strategic Benchmarking
          6.5.1 Product Enhancement and Expansions
          6.5.2 Mergers & Acquisitions, Strategic Agreement, and Joint Ventures

7 Global Telecom IT Services, Market By Solution (Page No. - 43)
    7.1 Introduction
    7.2 Customer Relationship Management (CRM)
          7.2.1 Market Size and forecast By Deployment Model
          7.2.2 Market Size and forecast By End User
    7.3 Mobile Commerce
          7.3.1 Market Size and forecast By Deployment Model
          7.3.2 Market Size and forecast By End User
    7.4 Enterprise Mobility
          7.4.1 Market Size and forecast By Deployment Model
          7.4.2 Market Size and forecast By End User
    7.5 Network Management
          7.5.1 Market Size and forecast By Deployment Model
          7.5.2 Market Size and forecast By End User
    7.6 Supply Chain Management
          7.6.1 Market Size and forecast By Deployment Model
          7.6.2 Market Size and forecast By End User
    7.7 OSS BSS Solutions
          7.7.1 Market Size and forecast By Deployment Model
          7.7.2 Market Size and forecast By End User
    7.8 Other Solutions
          7.8.1 Market Size and forecast By Deployment Model
          7.8.2 Market Size and forecast By End User

8 Global Telecom IT Services, Market By Deployment Model (Page No. - 46)
    8.1 Introduction
    8.2 Cloud
          8.2.1 Market Size and forecast By Region
    8.3 On-Premise
          8.3.1 Market Size and forecast, By Region

9 Global Telecom IT Services, Market By End User (Page No. - 70)
    9.1 Introduction
    9.2 Small and Medium Businesses (SMBs)
          9.2.1 Market Size and forecast, By Region
    9.3 Enterprises
          9.3.1 Market Size and forecast, By Region

10 Geographic Analysis (Page No. - 76)
     10.1 Introduction
     10.2 North America
             10.2.1 Market Size and forecast By Solution
     10.3 Europe
             10.3.1 Market Size and forecast By Solution
     10.4 Asia-Pacific
             10.4.1 Market Size and forecast By Solution
     10.5 Middle East and Africa
             10.5.1 Market Size and forecast By Solution
     10.6 Latin America
             10.6.1 Market Size and forecast By Solution

11 Competitive Landscape (Page No. - 89)
     11.1 Overview
     11.2 Market Share Analysis 
     11.3 Competitive Situation and Trends
             11.3.1 New Product Launches
             11.3.2 Agreements, Partnerships, Collaborations, and Joint Ventures
             11.3.3 Mergers and Acquisitions

12 Company Profiles (Page No. - 96)
     12.1 Introduction
     12.2 Accenture
             12.2.1 Overview
             12.2.2 Products & Services
             12.2.3 Strategies & Insights
             12.2.4 Recent Developments
             12.2.5 MNM View
     12.3 Amdocs
             12.3.1 Overview
             12.3.2 Products & Services
             12.3.3 Strategies & Insights
             12.3.4 Recent Developments
             12.3.5 MNM View
     12.4 Alcatel-Lucent
             12.4.1 Overview
             12.4.2 Products & Services
             12.4.3 Strategies & Insights
             12.4.4 Recent Developments
             12.4.5 MNM View
     12.5 Capgemini
             12.5.1 Overview
             12.5.2 Products & Services
             12.5.3 Strategies & Insights
             12.5.4 Recent Developments
             12.5.5 MNM View
     12.6 Cognizant
             12.6.1 Overview
             12.6.2 Products & Services
             12.6.3 Strategies & Insights
             12.6.4 Recent Developments
             12.6.5 MNM View
     12.7 Ericsson
             12.7.1 Overview
             12.7.2 Products & Services
             12.7.3 Strategies & Insights
             12.7.4 Recent Developments
             12.7.5 SWOT Analysis
             12.7.6 MNM View
     12.8 HP
             12.8.1 Overview
             12.8.2 Products & Services
             12.8.3 Strategies & Insights
             12.8.4 Recent Developments
             12.8.5 SWOT Analysis
             12.8.6 MNM View
     12.9 Huawei
             12.9.1 Overview
             12.9.2 Products & Services
             12.9.3 Strategies & Insights
             12.9.4 Recent Developments
             12.9.5 SWOT Analysis
             12.9.6 MNM View
     12.10 IBM
             12.10.1 Overview
             12.10.2 Products & Services
             12.10.3 Strategies & Insights
             12.10.4 Recent Developments
             12.10.5 SWOT Analysis
             12.10.6 MNM View
     12.11 Oracle
             12.11.1 Overview
             12.11.2 Products & Services
             12.11.3 Strategies & Insights
             12.11.4 Recent Developments
             12.11.5 SWOT Analysis
             12.11.6 MNM View

13 Appendix (Page No. - 125)
     13.1 Insights of Industry Experts
     13.2 Discussion Guide
     13.3 Introducing Rt: Real-Time Market Intelligence
     13.4 Available Customizations
     13.5 Related Reports


List of Tables (60 Tables) 

Table 1 Telecom IT Services Market, Size By Solution, 2014–2019 ($Billion)
Table 2 Increasing Financial Pressure on Operators is Propelling the Growth of Telecom IT Services, Market
Table 3 Uncertain Governement Regulations Hampering the Growth of Market
Table 4 Changing Customer Expectations Constraining the Growth of Market
Table 5 Telecom IT Services, Market Size , By Solution, 2014–2019 ($Billion)
Table 6 CRM Market Size, Bydeployment Model, 2014–2019 ($Billion)
Table 7 CRM Market Growth, By Deployment Model, 2014–2019 (Y-O-Y %)
Table 8 CRM Market Size, By End User, 2014-2019 ($Billion)
Table 9 CRM Market Growth, By End User, 2014–2019 (Y-O-Y%)
Table 10 Mobile Commerce Market Size, By Deployment Model, 2014–2019 ($Billion) 
Table 11 Mobile Commerce Market Growth, By Deployment Model, 2014–2019 (Y-O-Y%) 
Table 12 Mobile Commerce Market Size, By End User, 2014–2019 ($Billion)
Table 13 Mobile Commerce Market Growth, By End User, 2014–2019 (Y-O-Y%)
Table 14 Enterprise Mobility Market Size, By Deployment Model, 2014-2019 ($Billion) 
Table 15 Enterprise Mobility Market Growth, By Deployment Model, 2014–2019 (Y-O-Y %) 
Table 16 Enterprise Mobility Market Size, By End User, 2014–2019 ($Billion)
Table 17 Enterprise Mobility Market Growth, By End User, 2014–2019 (Y-O-Y%)
Table 18 Network Management Market Size, By Deployment Model, 2014–2019 ($Billion) 
Table 19 Network Management Market Growth, By Deployment Model, 2014–2019 (Y-O-Y %) 
Table 20 Network Management Market Size, By End User, 2014–2019 ($Billion)
Table 21 Network Management Market Growth, By End User, 2014–2019 (Y-O-Y %)
Table 22 Supply Chain Management Market Size, By Deployment Model, 2014–2019 ($Billion) 
Table 23 Supply Chain Management Market Growth, By Deployment Model, 2014–2019 (Y-O-Y %)
Table 24 Supply Chain Management Market Size, By End User, 2014–2019 ($Billion) 
Table 25 Supply Chain Management Market Growth, By End User, 2014–2019 (Y-O-Y %) 
Table 26 OSS/BSS Market Size, By Deployment Model, 2014–2019 ($Billion)
Table 27 OSS/BSS Market Growth, By Deployment Model, 2014–2019 (Y-O-Y %)
Table 28 OSS/BSS Market Size, By End User, 2014–2019 ($Billion)
Table 29 OSS/BSS Market Growth, By End User, 2014–2019 (Y-O-Y %)
Table 30 Other Solutions Market Size, By Deployment Model, 2014–2019 ($Billion) 
Table 31 Other Solutions Market Growth, By Deployment Model, 2014–2019 (Y-O-Y %) 
Table 32 Other Solutions Market Size, By End User, 2014–2019 ($Billion)
Table 33 Other Solutions Market Growth, By End User, 2014–2019 (Y-O-Y %)
Table 34 Telecom IT Services Market Size, By Deployment Model, 2014–2019 ($Billion) 
Table 35 Telecom IT Services Market Growth, By Deployment Model, 2014–2019 (Y-O-Y %) 
Table 36 Cloud Market Size, By Region, 2014–2019 ($Billion)
Table 37 Cloud Market Growth, By Region, 2014–2019 (Y-O-Y %)
Table 38 On-Premise Market Size, By Region, 2014–2019 ($Billion)
Table 39 On-Premise Market Growth, By Region, 2014–2019 (Y-O-Y %)
Table 40 Telecom IT Services Market Size, By End User, 2014–2019 ($Billion)
Table 41 Market Growth, By End User, 2014–2019 (Y-O-Y %)
Table 42 SMBs Market Size, By Region, 2013–2019 ($Billion)
Table 43 SMB Market, By Region, 2014–2019 (Y-O-Y %)
Table 44 Enterprises Market Size, By Region, 2013–2019 ($Billion)
Table 45 Enterprises Market, By Region, 2014–2019 (Y-O-Y %)
Table 46 Telecom IT Services Market Size, By Region, 2014–2019 ($Billion)
Table 47 Market Growth, By Region, 2014–2019 (Y-O-Y %)
Table 48 North America Market Size, By Solution, 2014–2019 ($Billion)
Table 49 North America Market Growth, By Solution, 2014–2019 (Y-O-Y %)
Table 50 Europe Market Size, By Solution, 2014–2019 ($Billion)
Table 51 Europe Market Growth, By Solution, 2014-2019 (Y-O-Y %)
Table 52 Asia Pacific Market Size, By Solution, 2014-2019 ($Billion)
Table 53 Asia-Pacific Market Growth, By Solution, 2014–2019 (Y-O-Y %)
Table 54 Middle East and Africa Market Size, By Solution, 2014–2019 ($Billion)
Table 55 Middle East and Africa Market Growth, By Solution, 2014–2019 (Y-O-Y %)
Table 56 Latin American Market Size, By Solution, 2014–2019 ($Billion)
Table 57 Latin American Market Growth, By Solution, 2014–2019 (Y-O-Y %)
Table 58 New Product Launches, 2011–2014
Table 59 Agreements, Partnerships, Collaborations, and Joint Ventures, 2011–2014 
Table 60 Mergers and Acquisitions, 2011–2014

List of Figures (58 Figures) 

Figure 1 Global Telecom IT Services Market: Research Methodology
Figure 2 Telecom IT Services Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Telecom IT Services Market Size Estimation Methodology: Top-Down Approach
Figure 4 Break Down of Dkip: By Company Type, Designation, & Region
Figure 5 Telecom IT Services Snapshot (2014 Vs 2019): Market for Enterprise Mobility is Expected to Double in the Next Five Years
Figure 6 Telecom IT Services Market Size, 2014–2019 ($Billion)
Figure 7 Attractive Market Opportunities
Figure 8 Mobile Commerce to Grow At the Fastest Rate Among these Three Solutions in Telecom IT Services, Market (Excluding Network Management, Supply Chain Management, OSS/BSS, and Other Solutions)
Figure 9 North America Command Over Two-Fifth of the Market Share
Figure 10 North America is Expected to Have 25.9% Cagr During the forecast Period 2014–2019
Figure 11 Latin America Soon to Enter Exponential Growth Phase in Coming Year
Figure 12 Reluctancy Among Telecommunication Companies to Adopt Cloud Services is A Major Obstacle
Figure 13 Market Segmentation: By Solutions
Figure 14 Drivers, Restraints, Opportunities, & Challenges
Figure 15 Value Chain Analysis
Figure 16 Supply Chain Analysis
Figure 17 Porter’s Five forces Analysis
Figure 18 Startegic Benchmarkeing: Capgemini, HP, Ericsson Launched New Solutions and Services for Product Enhancement
Figure 19 Startegic Benchmarkeing: IBM, HP, and Ericsson Adopt inorganic Strategies to Grow in Market
Figure 20 Global Telecom Operators Are Expected to Spend $4.7 Billion on CRM Efforts in 2019
Figure 21 Mobile Commerce Solution is Expected to Grow By 32.1% During forecast Period
Figure 22 CRM Market Size By Cloud-Based Deployment Model is Expected to Grow By 22.7% During forecast Period
Figure 23 CRM Market Size in Small and Medium Businesses Are Expected to Grow By 24.8% During forecast Period
Figure 24 Mobile Commerce Market Size By Cloud-Based Deployment Model is Expected to Grow By 33.8% During forecast Period
Figure 25 Mobile Commerce Market Size in Small and Medium Businesses is Expected to Grow By 36.1% During forecast Period
Figure 26 Enterprise Mobility Market Size By Cloud-Based Deployment Model is Expected to Grow By 24.3% During forecast Period
Figure 27 Enterprise Mobiltiy Market Size in Small and Medium Businesses Model is Expected to Grow By 26.4% During forecast Period
Figure 28 Network Management Market Size By Cloud-Based Deployment Model is Expected to Grow By 11.4% During forecast Period
Figure 29 Network Maangement Market Size in Small and Medium Businesses is Expected to Grow By 13.3% During forecast Period
Figure 30 Supply Chain Management Market Size By Cloud-Based Deployment Model is Expected to Grow By 27.8% During forecast Period
Figure 31 Supply Chain Management Market Size in Small and Medium Businesses is Expected to Grow By 30.0% During forecast Period
Figure 32 OSS BSS Market Size By Cloud-Based Deployment Model is Expected to Grow By 14.0% During forecast Period
Figure 33 OSS BSS Market Size Small and Medium Businesses is Expected to Grow By 15.9% During forecast Period
Figure 34 Other Solutions Market Size By Cloud-Based Deployment Model is Expected to Grow By 39.7% During forecast Period
Figure 35 Other Solutions Market Size in Small and Medium Business is Expected to Grow By 42.1% During forecast Period
Figure 36 Telecom IT Services Market Size By Cloud-Based Deployment Model is Expected to Grow By 29.8% During forecast Period
Figure 37 Cloud-Based Deployment Model in North America is Expected to Grow By 27.6% During forecast Period
Figure 38 On-Premise Deployment Model in North America is Expected to Grow By 24.9% During forecast Period 
Figure 39 Telecom IT Services Market Size in Small and Medium Businesses is Expected to Grow By 32.1% During forecast Period
Figure 40 Telecom IT Services Market Size in North America is Expected to Grow By 29.7% During forecast Period
Figure 41 Enterprises Market Size in North America is Expected to Grow By 24.0% During forecast Period
Figure 42 Geographic Snapshot
Figure 43 Telecom IT Services Market Size in North America is Expected to Grow By 25.9% During forecast Period
Figure 44 CRM Market Size in North America is Expected to Grow By 19.0% During forecast Period
Figure 45 CRM Market Size in Europe is Expected to Grow By 21.8% During forecast Period
Figure 46 CRM Market Size in Apac is Expected to Grow By 22.3% During forecast Period
Figure 47 CRM Market Size in Mea is Expected to Grow By 24.9% During forecast Period
Figure 48 CRM Market Size in Latin America is Expected to Grow By 26.7% During forecast Period
Figure 49 Companies Adopted Agreements, Partnerships, Collaborations, and Joint Ventures As the Key Growth Strategy Over the Last Four Years
Figure 50 Huawei and Oracle Grew At the Fastest Rate Between 2009–2013
Figure 51 Global Market Share, By Key Player, 2013
Figure 52 Battle for Market Share: Agreements, Partnerships, Collaborations, and Joint Ventures Were the Key Strategies
Figure 53 Geographic Revenue Mix of top 4 Market Players
Figure 54 SWOT Analysis: Ericsson
Figure 55 SWOT Analysis: HP
Figure 56 SWOT Analysis: Huawei
Figure 57 SWOT Analysis: IBM
Figure 58 SWOT Analysis: Oracle

Telecom IT services provided by the IT providers to telecom operators enable operators to run their business in a more effective and efficient way.

The telecom has seen a rapid rise in competition which has affected the growth and profitability of this vertical. Decrease in average revenue per user has also affected the market in a negative away where the telecom operators are faced with the challenging task of achieving growth in the Telecom IT services market. IT providers are enabling Telecom operators to effectively manage there IT infrastructure in a better and far more efficient way.

The major factors driving the market of Telecom IT Services are financial pressures faced by the Telecom operators and the competence needs. These factors have led to the growth of IT services in telecom sector. The increasing pressure to operate in profit and to grow in the current market is driving the operators to reach to the IT service providers to optimize the business processes.

The last few years have seen the operator portfolio getting complex due to Mergers and acquisitions new service launches which has made the IT requirement in this vertical complex. Telecom do not possess the competency that is required to mange this infrastructure and have moved towards IT providers to manage the IT resources ensuring continuous availability o these resources.

Factors such as high capital expenditure required for IT services and changing government norms are some of the factors that are hindering the growth of this market. These factors have led spending in this market to grow at moderate rate which has proved as one of the major barriers for the growth of market.

MarketsandMarkets expects the total Telecom IT Services market to grow from $67.38 billion in 2014 to $233.05 billion in 2019 at a CAGR of 28.2% during the forecast period.

Telecom IT Services: Market Size and Growth Rate, 2014 - 2019 ($Billion, Y-O-Y %)

Telco IT Services Market

Source: MarketsandMarkets Analysis

Market Size and Growth Rate, 2014-2019 ($Million, Y-O-Y %)

Telco IT Services Market

Source: MarketsandMarkets Analysis

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