HOME Top Market Reports Telecom Operations Management Market by Software (Billing & Revenue Management, Customer & Product Management, and Others), by Services (Planning & Consulting, Operations & Maintenance, and Others), by Deployment Type and by Geography - Global Forecast to 2019

Telecom Operations Management Market by Software (Billing & Revenue Management, Customer & Product Management, and Others), by Services (Planning & Consulting, Operations & Maintenance, and Others), by Deployment Type and by Geography - Global Forecast to 2019

By: marketsandmarkets.com
Publishing Date: October 2014
Report Code: TC 2865

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Telecom operations have reached a high level of complexity owing to the ever increasing and fluctuating nature of the telecom business. This has led to the rising of operational costs related to these activities, which in turn reduce profitability. The telecom operations management market caters to the need for efficient operation management systems in the telecom market. The service and solution providers in this market offer end-to-end solutions and services along with point-to-point specific offerings to manage the operations.

The telecom operations management market has been rising since the last decade. Furthermore, technologies such as next generation Operations Support System (OSS), Business Support System (BSS), Over-the-Top (OTT), and Service Delivery Platform (SDP) are being developed which are expected to bring about a high revenue generation for this market. There is a speculation that various companies plan to invest multibillion dollars in this market in the next few year. The market consists of large players like Ericsson, Oracle, HP, Accenture, and others, which offer services and solutions in this market. The market has seen these players grab high amount of market share.

This research report is a comprehensive study of the global market for telecom operations management (TOM). This report analyzes global adoption trends, key drivers, restraints, opportunities, and best practices in the market. The research report also examines growth potential, market sizes, and revenue forecasts across different regions as well as industry verticals.

The report forecasts the market sizes and trends for telecom operations management in the following sub-markets:

On the basis of software type:

  • Billing and revenue management
  • Customer and product management
  • Service fulfillment and assurance
  • Resource inventory management
  • Network management
  • Service delivery platform

On the basis of service:

  • Planning and consulting
  • Operations and maintenance
  • System integration
  • Managed services

On the basis of deployment type:

  • On-premises
  • Cloud

On the basis of region:

  • North America (NA)
  • Europe
  • Asia-Pacific (APAC)
  • MiddleEast and Africa (MEA)
  • Latin America (LA)

Table of Contents 
 
1 Introduction (Page No. - 14)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Year
           1.3.3 Currency
           1.3.4 Package Size
    1.4 Stakeholders

2 Research Methodology (Page No. - 17)
    2.1 Market Size Estimation
    2.2 Market Share Estimation
           2.2.1 Key Data From Secondary Sources
           2.2.2 Key Data From Primary Sources
                    2.2.2.1 Key Industry Insights
           2.2.3 Assumptions

3 Executive Summary (Page No. - 23)

4 Premium Insights (Page No. - 25)
    4.1 Attractive Market Opportunities in TOM Market
    4.2 TOM Market: Software Deployment Type
    4.3 Global TOM Software Market
    4.4 TOM Market Across Various Regions
    4.5 Life Cycle Analysis, By Region, 2014

5 Market Overview (Page No. - 29)
    5.1 Introduction
    5.2 Evolution
    5.3 Market Segmentation
           5.3.1 TOM Market
           5.3.2 TOM Market, By Deployment Type
    5.4 Market Dynamics
           5.4.1 Drivers
                    5.4.1.1 Increasing Operational Costs
                    5.4.1.2 High Operational Complexity
                    5.4.1.3 Rise in Demand for Outsourcing Telecom Operations
           5.4.2 Restraint
                    5.4.2.1 Lack of Efficient System Integrators
           5.4.3 Opportunity
                    5.4.3.1 Need for End-To-End Operations Management

6 Industry Trends (Page No. - 36)
    6.1 Introduction
    6.2 Value Chain Analysis
    6.3 Porterís Five Forces Analysis
           6.3.1 Threat From New Entrants
           6.3.2 Threat of Substitutes
           6.3.3 Bargaining Power of Suppliers
           6.3.4 Bargaining Power of Buyers
           6.3.5 Intensity of Competitive Rivalry

7 Global TOM Market Analysis, By Software (Page No. - 40)
    7.1 Introduction
    7.2 Billing and Revenue Management
    7.3 Customer and Product Management
    7.4 Service Fulfillment and Assurance
    7.5 Resource Inventory Management
    7.6 Network Management
    7.7 Service Delivery Platform

8 Global TOM Market Analysis, By Service (Page No. - 57)
    8.1 Introduction
    8.2 Planning and Consulting Services
    8.3 Operations and Maintenance Services
    8.4 System Integration
    8.5 Managed Services

9 Global TOM Market Analysis, By Deployment Type (Page No. - 62)
    9.1 Introduction
    9.2 Cloud
    9.3 On-Premises

10 Geographic Analysis (Page No. - 66)
     10.1 Introduction
     10.2 NA
     10.3 Europe
     10.4 APAC
     10.5 MEA
     10.6 LA

11 Competitive Landscape (Page No. - 81)
     11.1 Overview
     11.2 Competitive Situation and Trends
             11.2.1 New Product Launches
             11.2.2 Agreements, Partnerships, and Collaborations
             11.2.3 Mergers and Acquisitions

12 Company Profiles (Page No. - 89)
     12.1 Introduction
     12.2 Accenture
     12.3 Ericsson
     12.4 Huawei Technologies
     12.5 NEC Corporation
     12.6 Oracle Corporation
     12.7 Alcatel-Lucent
     12.8 Amdocs
     12.9 CISCO Sytems
     12.10 Hewlett-Packard
     12.11 SAP AG

13 Appendix (Page No. - 119)
     13.1 Discussion Guide
     13.2 Introducing RT: Real Time Market Intelligence
     13.3 Available Customizations
     13.4 Related Reports
 
List of Tables (71 Tables)
   
Table 1 Global TOM Market Size, By Type, 2012-2019 ($Billion)
Table 2 Effort to Reduce Operational Costs is Propelling the Growth of Telecom Operation Management
Table 3 Inadequate System Integrators Hampering the Growth of the Telecom Operations Management Market
Table 4 End-To-End Operations Management Systems Are Yet an Unexplored Territory
Table 5 TOM Market Size, By Software, 2012-2019 ($Billion)
Table 6 TOM Billing and Revenue Management Market Size, By Region, 2012-2019 ($Million) 
Table 7 TOM Billing and Revenue Management Market Size, By Deployment Type, 2012-2019 ($Billion)
Table 8 TOM Billing and Revenue Management Cloud Market Size, By Region, 2012-2019 ($Million)
Table 9 TOM Billing and Revenue Management On-Premises Market Size, By Region, 2012-2019 ($Million) 
Table 10 TOM Customer and Product Management Market Size, By Region, 2012-2019 ($Million) 
Table 11 TOM Customer and Product Management Market Size, By Deployment Type, 2012-2019 ($Million)
Table 12 TOM Customer and Product Management Cloud Market Size, By Region, 2012-2019 ($Million)
Table 13 TOM Customer and Product Management On-Premises Market Size, By Region, 2012-2019 ($Million) 
Table 14 TOM Service Fulfillment and Assurance Market Size, By Region, 2012-2019 ($Million) 
Table 15 TOM Service Fulfillment and Assurance Market Size, By Deployment Type, 2012-2019 ($Billion)
Table 16 TOM Service Fulfillment and Assurance Cloud Market Size, By Region, 2012-2019 ($Million)
Table 17 TOM Service Fulfillment and Assurance On-Premise Market Size, By Region, 2012-2019 ($Million) 
Table 18 TOM Resource Inventory Management Market Size, By Region, 2012-2019 ($Million) 
Table 19 TOM Resource Inventory Management Market Size, By Deployment Type, 2012-2019 ($Million)
Table 20 TOM Resource Inventory Management Cloud Market Size, By Region, 2012-2019 ($Million)
Table 21 TOM Resource Inventory Management On-Premises Market Size, By Region, 2012-2019 ($Million) 
Table 22 TOM Network Management Market Size, By Region, 2012-2019 ($Million)
Table 23 Network Management Market Size, By Deployment Type, 2012-2019 ($Billion) 
Table 24 TOM Network Management Cloud Market Size, By Region, 2012-2019 ($Million) 
Table 25 TOM Network Management On-Premises Market Size, By Region, 2012-2019 ($Million) 
Table 26 TOM Service Delivery Platform Market Size, By Region, 2012-2019 ($Million) 
Table 27 TOM Service Delivery Platform Market Size, By Deployment Type, 2012-2019 ($Billion) 
Table 28 TOM Service Delivery Platform Cloud Market Size, By Region, 2012-2019 ($Million) 
Table 29 TOM Service Delivery Platform On-Premises Market Size, By Region, 2012-2019 ($Million)
Table 30 TOM Market Size, By Service, 2012-2019 ($Billion)
Table 31 TOM Planning & Consulting Market Size, By Region, 2012-2019 ($Million)
Table 32 TOM Operations and Maintenance Market Size, By Region, 2012-2019 ($Million) 
Table 33 TOM System Integration Market Size, By Region, 2012-2019 ($Million)
Table 34 TOM Managed Services Market Size, By Region, 2012-2019 ($Million)
Table 35 TOM Software Market Size, By Deployment Type, 2012-2019 ($Billion)
Table 36 TOM Cloud Market Size, By Region, 2012-2019 ($Billion)
Table 37 TOM On-Premises Market Size, By Region, 2012-2019 ($Billion)
Table 38 TOM Market Size, By Region, 2012-2019 ($Billion)
Table 39 North America: TOM Market Size, By Type, 2012-2019 ($Billion)
Table 40 North America: TOM Market Size, By Software, 2012-2019 ($Million)
Table 41 North America: TOM Market Size, By Service, 2012-2019 ($Million)
Table 42 North America: TOM Software Market Size, By Deployment Type, 2012-2019 ($Billion) 
Table 43 North America: TOM Cloud Market Size, By Software, 2012-2019 ($Million) 
Table 44 North America: TOM On-Premises Market Size, By Software, 2012-2019 ($Million) 
Table 45 Europe: TOM Market Size, By Type, 2012-2019 ($Billion)
Table 46 Europe: TOM Market Size, By Software, 2012-2019 ($Million)
Table 47 Europe: TOM Market Size, By Service, 2012-2019 ($Million)
Table 48 Europe: TOM Software Market Size, By Deployment Type, 2012-2019 ($Billion) 
Table 49 Europe: TOM Cloud Market Size, By Software, 2012-2019 ($Million)
Table 50 Europe: TOM On-Premises Market Size, By Software, 2012-2019 ($Million) 
Table 51 Asia-Pacific: TOM Market Size, By Type, 2012-2019 ($Billion)
Table 52 Asia-Pacific: TOM Market Size, By Software, 2012-2019 ($Million)
Table 53 Asia-Pacific: TOM Market Size, By Service, 2012-2019 ($Million)
Table 54 Asia-Pacific: TOM Software Market Size, By Deployment Type, 2012-2019 ($Billion) 
Table 55 Asia-Pacific: TOM Cloud Market Size, By Software, 2012-2019 ($Million)
Table 56 Asia-Pacific: TOM On-Premise Market Size, By Software, 2012-2019 ($Million) 
Table 57 Middle East and Africa: TOM Market Size, By Type, 2012-2019 ($Billion)
Table 58 Middle East and Africa: TOM Market Size, By Software, 2012-2019 ($Million) 
Table 59 Middle East and Africa: TOM Market Size, By Service, 2012-2019 ($Million) 
Table 60 Middle East and Africa: TOM Software Market Size, By Deployment Type, 2012-2019 ($Billion)
Table 61 Middle East and Africa: TOM Cloud Market Size, By Software, 2012-2019 ($Million) 
Table 62 Middle East and Africa: TOM On-Premises Market Size, By Software, 2012-2019 ($Million)
Table 63 Latin America: TOM Market Size, By Type, 2012-2019 ($Billion)
Table 64 Latin America: TOM Market Size, By Software, 2012-2019 ($Million)
Table 65 Latin America: TOM Market Size, By Service, 2012-2019 ($Million)
Table 66 Latin America: TOM Software Market Size, By Deployment Type, 2012-2019 ($Million) 
Table 67 Latin America: TOM Cloud Market Size, By Software, 2012-2019 ($Million) 
Table 68 Latin America: TOM On-Premise Market Size, By Software, 2012-2019 ($Million) 
Table 69 New Product Launches, 2012-2014
Table 70 Agreements, Partnerships, and Collaborations 2012-2014
Table 71 Mergers and Acquisitions, 2012-2014
 
 
List of Figures (47 Figures)
 
Figure 1 TOM Market: Stakeholders
Figure 2 TOM: Research Design
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 TOM Market: Assumptions
Figure 6 Global TOM Market: By Software and Service, 2014
Figure 7 Billing and Revenue Management Market is Expected to Increase Almost Two Times in the Next 5 Years
Figure 8 Large Scale Implementation of BRM Systems Will Act as an Attractive Market Opportunity
Figure 9 Cloud Deployment is Expected to Grow at A Higher Rate Than On-Premises Deployment
Figure 10 Billing and Revenue Management Captures Lion Share of the TOM Market
Figure 11 NA Stands With the Largest TBRM Market Share in the Global Outlook, 2014 
Figure 12 Latin American Market Soon to Enter Exponential Growth Phase in Coming Years
Figure 13 Evolution of TOM Market
Figure 14 TOM Market Segmentation
Figure 15 Telecom Operations Management Market Segmentation, By Deployment Type 
Figure 16 The Need for Reduction in Operational Costs Provides an Impetus for the Telecom Operations Management Market
Figure 17 Value Chain Analysis
Figure 18 Porterís Five Force Analysis (2014)
Figure 19 BRM and Customer and Product Management Show Greater Demand in Global TOM Market
Figure 20 Europe Set to Be the Largest Market for Billing and Revenue Management
Figure 21 APAC to Witness the Fastest Growth Rate in the Customer and Product Management Software
Figure 22 NA to Show Escalated Demand for Service Fulfilment and Assurance
Figure 23 MEA Would Be the Fastest Growing Market for Resource Inventory Management Software
Figure 24 Large Network Infrastructure in NA to Drive Higher Demand for Network Management Software
Figure 25 NA Posts the Fastest Market Growth Rate for SDP Software Market
Figure 26 Managed Services Hold Greater Future Scope Among the TOM Service Segments
Figure 27 Cloud Deployment Shows Faster Adoption Rate in the TOM Market During the Forecast
Figure 28 Rapid Expansion of Telecom Operators in APAC Set to Drive Greater Demand for TOM Market
Figure 29 Companies Adopted Agreements as the Key Growth Strategies Over the Last 3 Years
Figure 30 Market Evaluation Framework
Figure 31 Battle for Market Share: Customer Agreement Was the Key Strategy
Figure 32 Geographic Revenue Mix of Top 5 Market Players
Figure 33 Accenture: Business Overview
Figure 34 Accenture: SWOT Analysis
Figure 35 Ericsson: Business Overview
Figure 36 Ericsson: SWOT Analysis
Figure 37 Huawei Technologies: Business Overview
Figure 38 SWOT Analysis
Figure 39 NEC Corporation: Business Overview
Figure 40 SWOT Analysis
Figure 41 Oracle Corporation: Business Overview
Figure 42 Oracle: SWOT Analysis
Figure 43 Alcatel-Lucent: Business Overview
Figure 44 Amdocs: Business Overview
Figure 45 CISCO Systems: Business Overview
Figure 46 Hewlett-Packard: Business Overview
Figure 47 SAP AG: Business Overview

The global telecom sector has been on a rapid rise since the last few decades. High level of operational complexity in telecom operations management has brought high growth in the market. The market is surging because of the need for telecom companies to timely and effectively delivers diversified customer demands in highly competitive environment. The market players offer solutions and services which help in the smooth flow of operations with maximized profitability.

The major factors driving the telecom operations management industry have been analyzed to be increasing operational costs, high operational complexity, and large scale investments in OSS architecture, among others. However, the lack of system integrators is the hindering factor for growth in this market.

In this report, MarketsandMarkets provides an in-depth study of the market trends, market sizing, competitive mapping, and market dynamics of the market. The trends, drivers, and opportunities in the market distinctly indicate noteworthy growth in the coming years. The telecom operations management industry is segmented by software into billing and revenue management, customer and product management, service fulfillment and assurance, resource inventory management, network management, Service Delivery Platform (SDP), and others; by service into planning and consulting, operations and maintenance, managed services, and system integration; by deployment type into on-premises and cloud; by geographical region into North America, Europe, Asia-Pacific, Middle East and Africa, and Latin America.

MarketsandMarkets forecasts the global telecom operations management market to grow from $44.69 billion in 2014 to $66.83 billion by 2019, at a Compound Annual Growth Rate (CAGR) of 8.38%. The table given below highlights the overall market size and Year-on-Year (Y-o-Y) growth during the forecast period of 2014Ė2019.

Telecom Operations Management Market

Source: MarketsandMarkets Analysis

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