HOME Top Market Reports Service Fulfillment Market by Software (Service Order Management, Inventory Management, Network Management, Activation and Provisioning), by Service, by Deployment Type (Hosted, and On-Premises), & by Region - Global Forecast & Analysis to 2019

Service Fulfillment Market by Software (Service Order Management, Inventory Management, Network Management, Activation and Provisioning), by Service, by Deployment Type (Hosted, and On-Premises), & by Region - Global Forecast & Analysis to 2019

By: marketsandmarkets.com
Publishing Date: October 2014
Report Code: TC 2869

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The modern day communications has evolved from its previous usage patterns limited to making voice calls and sending telegrams only. With the growing dominance of smartphones, Internet is within the reach of every common person who owns one. Today, communication comprises video chat, teleconferencing, and surfing the Internet among various others. With the rapid ongoing growth of subscribers every second, network congestion, drop in quality of services, and fallout of services are few problems faced by both subscribers and telecom operator. In order to counter these effects, telecom companies and enterprise are banking on service fulfillment which not only helps in increasing revenue byoptimizing network but also improves risk management and helps decrease operational costs in longer runs.

Service fulfillment could be simply understood as the compiled comprehensive set of tools that help in streamlining various functions of CSPs and enterprises in order to decrease time to market implementation, optimize cost, and increase automation. Optimization of network becomes important in order to satisfy to the new and emerging requirements of service fulfillment. CSPs hence lookout for results to accelerate their growth with the help of fulfillment, inventory, and activation processes that are mainly optimized and maintained as the businesses evolve.

The Service fulfillment market research report analyzes global adoption trends, future growth potential, key drivers, restraints, opportunities, challenges, and best practices in the telecom analytics market. The report also examines growth potential market sizes and revenue forecasts across different regions.

Service fulfillment market is a broad study of the global market and forecasts the market sizes and trends in the following sub-segments.

Market size by software:

  • Service Order Management
  • Inventory Management
  • Network Management
  • Activation and Provisioning

Market size by deployment type:

  • Hosted
  • On-Premises

Market size by service:

  • Planning and consulting
  • Operation and maintenance
  • System integration
  • Managed services

Market size by regions:

  • North America (NA)
  • Europe
  • Asia Pacific (APAC)
  • Middle East and Africa (MEA)
  • Latin America (LA)

Table of Contents 
 
1 Introduction (Page No. - 12)
    1.1 Objectives of the Study
    1.2 Markets Covered
    1.3 Stakeholders
    1.4 Market Scope

2 Research Methodology (Page No. - 16)
    2.1 Market Size Estimation
    2.2 Market Share Estimation
          2.2.1 Key Data Points Taken From Secondary Sources
          2.2.2 Key Data Points From Primary Sources
          2.2.3 Key Industry Insights
          2.2.4 Assumptions

3 Executive Summary (Page No. - 22)

4 Premium Insights (Page No. - 25)
    4.1 Attractive Market Opportunities in the Service Fulfillment Market
    4.2 Service Fulfillment Market – Software
    4.3 Service Fulfillment Market Across Various Regions
    4.4 Service Fulfillment Market: Services Market
    4.5 Service Fulfillment Services Market Across Various Regions
    4.6 Lifecycle Analysis, By Region (2014)

5 Market Overview (Page No. - 30)
    5.1 Introduction
    5.2 Market Segmentation
          5.2.1 Service Fulfillment Market, By Software
          5.2.2 Service Fulfillment Market By Service
          5.2.3 Service Fulfillment Market, By Deployment Type
    5.3 Market Dynamics
          5.3.1 Drivers
                   5.3.1.1 Rapid Increase in Connectivity Devices and Subscribers
                   5.3.1.2 Large-Scale Investments in Telecom Operations Technologies
                   5.3.1.3 Surging Revenues Through Data Services
          5.3.2 Restraints
                   5.3.2.1 Saturation in Traditional Revenue Streams
                   5.3.2.2 Legacy Back office Systems
          5.3.3 Opportunity
                   5.3.3.1 Innovations in Next-Gen Oss Architecture
          5.3.4 Challenge
                   5.3.4.1 Lack of Standardization

6 Industry Trends (Page No. - 37)
    6.1 Value Chain Analysis
    6.2 Porter’s Five Forces Analysis 
          6.2.1 Threat From New Entrants
          6.2.2 Threat of Substitutes
          6.2.3 Bargaining Power of Suppliers
          6.2.4 Bargaining Power of Buyers
          6.2.5 Intensity of Competitive Rivalry

7 Service Fulfillment Market Analysis, By Software (Page No. - 41)
    7.1 Introduction
    7.2 Service Order Management
    7.3 Inventory Management
    7.4 Network Management
    7.5 Activation and Provisioning

8 Service Fulfillment Market Analysis, By Service (Page No. - 53)
    8.1 Introduction
    8.2 Planning and Consulting
    8.3 Operations and Maintenance
    8.4 System Integration
    8.5 Managed Services

9 Service Fulfillment Market Analysis, By Deployment Type (Page No. - 60)
    9.1 Introduction
    9.2 Hosted Deployment Type
    9.3 On-Premises Deployment Type

10 Geographic Analysis (Page No. - 64)
     10.1 Introduction
     10.2 North America
     10.3 Asia-Pacific
     10.4 Middle East and Africa
     10.5 Latin America
 
11 Competitive Landscape (Page No. - 80)
     11.1 Overview
     11.2 Competitive Situation & Trends
             11.2.1 New Product Developments
             11.2.2 Agreements, Partnerships & Collaborations
             11.2.3 Mergers & Acquisitions

12 Company Profiles (Page No. - 88)
     12.1 Introduction
     12.2 Accenture
     12.3 Alcatel-Lucent
     12.4 Amdocs
     12.5 CISCO Sytems
     12.6 Ericsson
     12.7 Oracle Corporation
     12.8 Huawei Technologies
     12.9 NEC Corporation
     12.10 Hewlett-Packard
     12.11 IBM

13 Appendix (Page No. - 119)
     13.1 Introducing RT: Real-Time Market Intelligence
     13.2 Available Customizations
     13.3 Related Reports
 
List of Tables (67 Tables)  
 
Table 1 Telecom Operations Management, By Solutions, 2012-2019 ($Billion)
Table 2 Service Fulfillment Market, By Solutions, 2012-2019 ($Billion)
Table 3 Increasing Data Service Usage Boosts the Growth of Service Fulfillment 
Table 4 Traditional Revenue Systems Have Staturated Themselves Posing A Speedbreaker for the Growth of the Service Fulfillment Market
Table 5 Next-Gen Oss Technology is Expected to Advance Substantially
Table 6 Lack of Standardization May Hamper the Growth of the Service Fulfillment Market
Table 7 Telecom Operations Market Size, By Software, 2012-2019 ($Billion)
Table 8 Service Fulfillment Market Size, By Software, 2012–2019 ($Million)
Table 9 Service Order Management Market Size, By Region, 2012–2019 ($Million) 
Table 10 Service Order Management Market Size, By Deployment Type, 2012-2019 ($Million) 
Table 11 Hosted Service Order Management Market Size, By Region, 2012-2019 ($Million) 
Table 12 On-Premises Service Order Management Market Size, By Region, 2012-2019 ($Million) 
Table 13 Inventory Management Market Size, By Region, 2012-2019 ($Million)
Table 14 Inventory Management Market Size, By Deployment Type, 2012-2019 ($Million) 
Table 15 Hosted Inventory Management Market Size, By Region, 2012-2019 ($Million) 
Table 16 On-Premises Inventory Management Market Size, By Region, 2012-2019 ($Million) 
Table 17 Network Management Market Size, By Region, 2012-2019 ($Million)
Table 18 Network Management Market Size, By Deployment Type, 2012-2019 ($Million) 
Table 19 Hosted Network Management Market Size, By Region, 2012-2019 ($Million) 
Table 20 On-Premises Network Management Market Size, By Region, 2012-2019 ($Million) 
Table 21 Activation and Provisioning Market Size, By Region, 2012-2019 ($Million) 
Table 22 Activation and Provisioning Market Size, By Deployment Type, 2012-2019 ($Million) 
Table 23 Hosted Activation and Provisioning Market Size, By Region, 2012-2019 ($Million) 
Table 24 On-Premises Activation and Provisioning Market Size, By Region, 2012-2019 ($Million) 
Table 25 Telecom Operations Management Market Size, By Service, 2012-2019 ($Billion) 
Table 26 Service Fulfillment Market Size, By Service, 2012-2019 ($Million)
Table 27 Planning and Consulting Market Size, By Region, 2012-2019 ($Million)
Table 28 Operations and Maintenance Market Size, By Region, 2012-2019 ($Million) 
Table 29 System Integration Market Size, By Region, 2012-2019 ($Million)
Table 30 Managed Services Market Size, By Region, 2012-2019 ($Million)
Table 31 Service Fulfillment Market Size, By Deployment Type, 2012-2019 ($Bllion) 
Table 32 Hosted Service Fulfillment Market Size, By Region, 2012-2019 ($Million) 
Table 33 On-Premises Service Fulfillment Market Size, By Region, 2012-2019 ($Million) 
Table 34 Service Fulfillment Market Size, By Region, 2012-2019 ($Billion)
Table 35 North America: Service Fulfillment Market Size, By Solution, 2012-2019 ($Billion) 
Table 36 North America: Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 37 North America: Service Fulfillment Market Size, By Service, 2012-2019 ($Million) 
Table 38 North America: Service Fulfillment Market Size, By Deployment Type, 2012-2019 ($Million)
Table 39 North America: Hosted Service Fulfillment Market Size, By Software, 2012-2019 ($Million)
Table 40 North America: On-Premises Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 41 Europe: Service Fulfillment Market Size, By Solution, 2012-2019 ($Billion) 
Table 42 Europe: Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 43 Europe: Service Fulfillment Market Size, By Service, 2012-2019 ($Million) 
Table 44 Europe: Service Fulfillment Market Size, By Deployment Type, 2012-2019 ($Million) 
Table 45 Europe: Hosted Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 46 Europe: On-Premises Service Fulfillment Market Size, By Software, 2012-2019 ($Million)
Table 47 APAC: Service Fulfillment Market Size, By Solution, 2012-2019 ($Billion)
Table 48 APAC: Service Fulfillment Market Size, By Software , 2012-2019 ($Million) 
Table 49 APAC: Service Fulfillment Market Size, By Service, 2012-2019 ($Million)
Table 50 APAC: Service Fulfillment Market Size, By Deployment Type, 2012-2019 ($Million) 
Table 51 APAC: Hosted Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 52 APAC: On-Premises Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 53 MEA: Service Fulfillment Market Size, By Solution, 2012-2019 ($Billion)
Table 54 MEA: Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 55 MEA: Service Fulfillment Market Size, By Service, 2012-2019 ($Million)
Table 56 MEA: Service Fulfillment Market Size, By Deployment Type, 2012-2019 ($Million) 
Table 57 MEA: Hosted Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 58 MEA: On-Premises Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 59 Latin America: Service Fulfillment Market Size, By Solution, 2012-2019 ($Billion) 
Table 60 Latin America: Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 61 Latin America: Service Fulfillment Market Size, By Service, 2012-2019 ($Million) 
Table 62 Latin America: Service Fulfillment Market Size, By Deployment Type, 2012-2019 ($Million)
Table 63 Latin America: Hosted Service Fulfillment Market Size, By Software, 2012-2019 ($Million)
Table 64 Latin America: On-Premises Service Fulfillment Market Size, By Software, 2012-2019 ($Million) 
Table 65 New Product Developments, 2012-2014
Table 66 Agreements, Partnerships & Collaborations, 2012-2014
Table 67 Mergers & Acquisitions, 2012-2014
 
 
List of Figures (57 Figures)
 
Figure 1 Service Fulfillment Market: Stakeholders
Figure 2 Service Fulfillment: Research Design
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Service Fulfillment Market: Assumptions
Figure 6 Activation and Provisioning Software is Expected to Grow at the Highest Rate
Figure 7 Service Fulfillment Software Market Snapshot (2014 vs 2019): Activation and Provisioning is Expected to Have the Highest Growth Rate in the Next Five Years
Figure 8 Service Fulfillment Market: 2014-2019
Figure 9 Activation and Provisioning is Expected to Grow at the Fastest Rate Among the top Three Software
Figure 10 Asia-Pacific Accounts for the Highest Growth Rate in the Next Five Years
Figure 11 North America Holds the Largest Market Size in Service Fulfillment Services Market
Figure 12 System Integration Services Will Continue to Dominate the North American Market
Figure 13 Service Fulfillment Lifecycle Analysis, 2014
Figure 14 Service Fulfillment Market Segmentation: By Software
Figure 15 Service Fulfillment Market Segmentation: By Service
Figure 16 Service Fulfillment Market Segmentation: By Deployment Type
Figure 17 Large-Scale Investment Expected for Oss Technologies in the Coming Years
Figure 18 Service Fulfillment Market: Drivers and Restraints
Figure 19 Value Chain Analysis (2014)
Figure 20 Porter’s Five forces Analysis – Service Fulfillment Market
Figure 21 Service Fulfillment Software Market, Geographical Analysis
Figure 22 Network Management Will Lead the Service Fulfillment Market
Figure 23 North America Will Lead the Adoption of Service Order Management Software
Figure 24 Europe Will Lead the Adoption of Inventory Management Software
Figure 25 North America Will Lead the Adoption of Network Management Software
Figure 26 North America Will Lead the Adoption of Activation and Provisioning Software
Figure 27 Managed Services Will Continue to Dominate the Service Fulfillment Market
Figure 28 Planning and Consulting Will Have the Largest Market Size in Europe By 2019
Figure 29 Asia-Pacific Region Will Lead the Operations and Maintenance Service Market
Figure 30 North America Leads the System integration Market
Figure 31 Managed Services Will Have the Highest Market Share in the APAC Region
Figure 32 On-Premises Deployment Type Will Lead the Service Fulfillment Market in Terms of Market Size
Figure 33 North America Region Will Continue to Lead the Hosted Deployment Type Market in the Service Fulfillment Market
Figure 34 On-Premises Deployment Type Market in the MEA Region Will Experience the Highest Growth
Figure 35 Geographic Snapshot (2014) – Asia-Pacific is the New Hotspot for the Service Fulfillment Market
Figure 36 Asia-Pacific is an Attractive Destination for Services and Deployment Type Segments in the Service Fulfillment Market
Figure 37 Asia-Pacific is the Fastest Growing Region in the Service Fulfillment Market
Figure 38 Companies Adopted Agreements, Acquisitions & New Product Developments as the Key Growth Strategies Over the Last Three Years
Figure 39 CISCO & Oracle Grew at the Fastest Rate Between 2009-2013
Figure 40 Market Evaluation Framework
Figure 41 Battle for Market Share: Partnerships, Agreements & Collaborations Was the Key Strategy
Figure 42 Geographic Revenue Mix of top 5 Market Players
Figure 43 Accenture: Business Overview
Figure 44 Accenture: SWOT Analysis
Figure 45 Alcatel-Lucent: Business Overview
Figure 46 Amdocs: Business Overview
Figure 47 CISCO: Business Overview
Figure 48 Ericsson: Business Overview
Figure 49 Ericsson: SWOT Analysis
Figure 50 Oracle Corporation: Business Overview
Figure 51 Oracle Corporation: SWOT Analysis
Figure 52 Huawei Technologies: Business Overview
Figure 53 Huawei Technologies: SWOT Analysis
Figure 54 NEC Corporation: Business Overview
Figure 55 NEC Corporation: SWOT Analysis
Figure 56 Hewlett-Packard: Business Overview
Figure 57 IBM: Business Overview

Service fulfillment can be understood as a compendium of order management and inventory management, network management and correct activation and provisioning of services. Leveraging order management is among the key aspect which helps in improving the customer experience. CSPs are tending to fulfill orders on time and provide efficient and cost effective service. Apart from managing order efficiently, service fulfillment providers help telecommunication providers, internet service providers and similar vendor companies with the ability to manage critical business functions of inventory management, and network management. It also provides vendors with fully automated, close to real-time activation of several services for various network elements in a multi-vendor network environment.

This study is done to understand the structure of the service fulfillment market and is intended to help the communication service providers (CSPs), hardware vendors, and service providers to better serve its clients, the telecom operators and enterprises. The overall market size in this study has been defined by considering the revenues generated by the vendors which offer service fulfillment software, and services. Various software applications which have been considered while deriving the service fulfillment software market size include service order management, inventory management, network management, and activation and provisioning. Additionally, various deployment types which have been considered while deriving the market size include on-premises and hosted type. Further, the various services which have been considered while deriving the market size include planning and consulting, operations and maintenance, system integration, and managed services. The overall market size has been further segmented into user types which include enterprises and CSPs present across all the regions, namely North America, Europe, Asia-Pacific, Middle East and Africa, and Latin America.

The service fulfillment market size is expected to grow from $3.48 billion in 2014 to $ 5.56 billion in 2019, at an estimated CAGR of 9.8%%. The service fulfillment software market size is expected to grow from $ 2.12 billion in 2014 to $3.31 billion in 2019, at an estimated CAGR of 9.3%. The services market size is expected to grow from $ 1.32 billion in 2014 to $ 2.25 million in 2019, at an estimated CAGR of 11.2%.

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