HOME Top Market Reports Operation & Business Support System Market by OSS Solutions (Network Planning & Design, Service Delivery), BSS Solutions (Product/Service Management, Customer Management, Revenue Management), End-Users and by Geography - Analysis & Forecasts to 2020

Operation & Business Support System Market by OSS Solutions (Network Planning & Design, Service Delivery), BSS Solutions (Product/Service Management, Customer Management, Revenue Management), End-Users and by Geography - Analysis & Forecasts to 2020

By: marketsandmarkets.com
Publishing Date: January 2016
Report Code: TC 3997

 

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The Operation Support System (OSS) and Business Support Systems (BSS) market is estimated to grow from USD 23.95 Billion in 2015 to USD 42.81 Billion by 2020, at an estimated CAGR of 12.3%. The report aims at estimating the market size and future growth potential of the global Operation Support System Market across different segments, such as OSS solutions, BSS solutions, end users, and regions. The base year considered for the study is 2014 and the market size forecast is from 2015 to 2020. The end users in OSS/BSS market include telecom enterprises, BFSI, retail, government, manufacturing, and others. OSS/BSS market is also segmented by region into North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America.

The research methodology used to estimate and forecast the Business Support System Market begins with capturing data on key vendor revenues through secondary research. The vendor offerings are also taken into consideration to determine market segmentation. The bottom-up procedure was employed to arrive at the overall market size of the global Operation Support System Market from the revenues of the key players in the market. After arriving at the overall market size, the total market was split into several segments and sub-segments, which were then verified through primary research by conducting extensive interviews with key people, such as CEOs, VPs, directors, and executives. This data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the exact statistics for all segments and sub-segments. The breakdown of primary profiles is depicted in the below figure:

Operation & Business Support System Market

The global OSS/BSS ecosystem comprises Business Support System Market solutions and service providing vendors, such as Amdocs, Accenture, HP, IBM, Oracle Corporation, Tata Consultant Services, Ericsson, Tech Mahindra, Huawei Technology, and Nokia Networks among others. They provide OSS and BSS solution to end users to cater to their unique business requirements.

Target Audience

  • Communication service provider
  • Network Service Provider
  • Telecommunication Service Providers
  • System Integrators
  • Network Solution Providers
  • Enterprise Service Providers
  • Managed Service Providers
  • IT Infrastructure Service Providers
  • SDN Solution Provider
  • Network & Service Integrators
  • Cloud & Virtualization Companies
  • Network Operators
  • OSS/BSS Product & Service Suppliers

Scope of the Report

The research report segments the Operation Support System Market into following submarkets:

By Solution:

  • OSS Solution
  • BSS Solution

By OSS Solution:

  • Network Planning & Design
  • Service Delivery
  • Service Assurance
  • Service Fulfilment
  • Customer Care
  • Others

By BSS Solution:

  • Customer Management
  • Product/Service Management
  • Revenue Management
  • Order Management
  • Others

By End User:

  • Telecom Enterprises
  • Banking, Finance Services & Insurance
  • Retail
  • Government
  • Manufacturing
  • Others

By Region:

  • North America
  • Europe
  • APAC
  • MEA
  • Latin America

Available Customizations
With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:
Solution Analysis

  • Solution matrix which gives a detailed comparison of product portfolio of each company

Geographic Analysis

  • Further breakdown of the North America operation support system market
  • Further breakdown of the European OSS/BSS market
  • Further breakdown of the APAC OSS/BSS market
  • Further breakdown of the MEA OSS/BSS market

Further breakdown of the Latin America OSS/BSS market

Company Information

Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 14)
    1.1 Objectives of the Study
    1.2 Market Definition
           1.2.1 Market Scope
           1.2.2 Markets Covered
           1.2.3 Year
    1.3 Currency
    1.4 Limitations
    1.5 Stakeholders

2 Research Methodology (Page No. - 17)
    2.1 Research Data
    2.2 Secondary Data
           2.2.1 Key Data From Secondary Sources
    2.3 Primary Data
           2.3.1 Key Data From Primary Sources
           2.3.2 Key Industry Insights
    2.4 Market Size Estimation
           2.4.1 Bottom-Up Approach
           2.4.2 Top-Down Approach
    2.5 Market Breakdown and Data Triangulation
           2.5.1 Assumptions

3 Executive Summary (Page No. - 25)

4 Premium Insights (Page No. - 29)
    4.1 Attractive Market Opportunities in OSS/BSS Market
    4.2 Operation Support System Market – Top Solution Segment
    4.3 Global OSS/BSS Market
    4.4 OSS/BSS Region - Wise Market Potential
    4.5 OSS/BSS End User Market
    4.6 Life Cycle Analysis, By Region, 2015

5 Market Overview (Page No. - 33)
    5.1 Introduction
    5.2 Evolution
    5.3 Market Segmentation
    5.4 Market Dynamics
           5.4.1 Drivers
                    5.4.1.1 Cost-Effective Business Processes to Gain Competitive Edge in the Industry
                    5.4.1.2 OSS/BSS Supports Standards Framed By Communication Service Providers (CSP’s) and Government
           5.4.2 Restraints
                    5.4.2.1 Gap Between Order Activation and Processing Dissatisfies the Customers
                    5.4.2.2 Requirement of Highly Proficient Specialists By New Telecom Operators to Manage OSS/BSS Functions
           5.4.3 Opportunities
                    5.4.3.1 Adaptation of Big Data, M2M, and Virtualization
                    5.4.3.2 Transition to Next Generation Network
           5.4.4 Challenges
                    5.4.4.1 Difficult to Deploy OSS/BSS Solutions in Traditional Systems
                    5.4.4.2 Dynamic Business Nature of Telecom Operators

6 Operation Support System Market by Industry Trends (Page No. - 41)
    6.1 Introduction
    6.2 Top Vendors Ecosystems
    6.3 Strategic Benchmarking
           6.3.1 Product Enhancements and Expansions
           6.3.2 Mergers and Acquisitions, Strategic Agreements, and Joint Ventures
    6.4 Value Chain

7 Global Market Analysis, By Solution (Page No. - 45)
    7.1 Introduction

8 Global Operation Support System Market Analysis, By OSS Solution (Page No. - 48)
    8.1 Introduction
    8.2 Network Planning & Design
    8.3 Service Delivery
    8.4 Service Fulfillment
    8.5 Service Assurance
    8.6 Customer Care
    8.7 Others

9 Global Business Support System Market Analysis, By BSS Solution (Page No. - 61)
    9.1 Introduction
    9.2 Customer Management
    9.3 Product/Service Management
    9.4 Revenue Management
    9.5 Order Management
    9.6 Others

10 Global Operation Support System Market Analysis, By End User (Page No. - 72)
     10.1 Introduction
     10.2 Telecom Enterprises
     10.3 BFSI
     10.4 Retail
     10.5 Government
     10.6 Manufacturing
     10.7 Others

11 Global OSS/BSS Market Analysis: By Region (Page No. - 84)
     11.1 Introduction
     11.2 North America
     11.3 Europe
     11.4 Asia-Pacific
     11.5 Middle East and Africa
     11.6 Latin America

12 Competitive Landscape (Page No. - 99)
     12.1 Overview
     12.2 Competitive Situation and Trends
             12.2.1 Mergers & Acquisitions
             12.2.2 Agreements, Partnerships, Alliances, and Collaborations
             12.2.3 New Product Developments

13 Company Profiles (Page No. - 103)
     13.1 Introduction
(Overview, Financials, Products & Services, Strategy, and Developments)*
     13.2 Amdocs
     13.3 Accenture
     13.4 Hewlett - Packard (HP)
     13.5 IBM
     13.6 Oracle Corporation
     13.7 Tata Consultancy Services (TCS)
     13.8 Ericsson
     13.9 Tech Mahindra
     13.10 Huawei Technology
     13.11 Nokia Networks

*Details on Overview, Financials, Product & Services, Strategy, and Developments Might Not Be Captured in Case of Unlisted Companies.

14 Appendix (Page No. - 131)
     14.1 Insights of Industry Experts
     14.2 Discussion Guide
     14.3 Introducing RT: Real Time Market Intelligence
     14.4 Available Customizations
     14.5 Related Reports


List of Tables (74 Tables)

Table 1 OSS/BSS Market Size and Growth Rate, 2013–2020 (USD Million, Y-O-Y %)
Table 2 Increasing New Business Standards and Cost Saving While Managing Networks is Facilitiaced By OSS/BSS Solutions is Driving the Growth of Operation Support System Market
Table 3 Lack of Highly Proficient Specialist in OSS/BSS Processes Field is Hammering the Growth of the OSS/BSS Market
Table 4 Adoptation of M2M, Big Data, and Virtulization With Next Generation Network Archtecture is Generating Huge Opportunities for the OSS/BSS Market
Table 5 Integrating OSS/BSS is A Key Challenge for the Growth of This Market
Table 6 Global OSS/BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 7 Global OSS/BSS Market Size, By End User, 2013–2020 (USD Million)
Table 8 Operation Support System Market Size, By Solution, 2013–2020 (USD Million)
Table 9 Network Planning & Design Market Size, By Region, 2013–2020 (USD Million)
Table 10 Network Planning Design Market Size, By End User, 2013–2020 (USD Million)
Table 11 Service Delivery Market Size, By Region, 2013–2020 (USD Million)
Table 12 Service Delivery Market Size, By End User, 2013–2020 (USD Million)
Table 13 Service Fulfillment Market Size, By Region, 2013–2020 (USD Million)
Table 14 Service Fulfillment Market Size, By End User, 2013–2020 (USD Million)
Table 15 Services Assurance Market Size, By Region, 2013–2020 (USD Million)
Table 16 Service Assurance Market Size, By End User, 2013–2020 (USD Million)
Table 17 Customer Care Market Size, By Region, 2013–2020 (USD Million)
Table 18 Customer Care Market Size, By End User, 2013–2020 (USD Million)
Table 19 Others Solution Market Size, By Region, 2013–2020 (USD Million)
Table 20 Others Solution Market Size, By End User, 2013–2020 (USD Million)
Table 21 Business Support System Market Size, By BSS Solution, 2013–2020 (USD Million)
Table 22 Customer Management Market Size, By Region, 2013–2020 (USD Million)
Table 23 Customer Management Market Size, By End User, 2013–2020 (USD Million)
Table 24 Product/Service Management Market Size, By Region, 2013–2020 (USD Million)
Table 25 Product/Service Management Market Size, By End User, 2013–2020 (USD Million)
Table 26 Revenue Management Market Size, By Region, 2013–2020 (USD Million)
Table 27 Revenue Management Market Size, By End User, 2013–2020 (USD Million)
Table 28 Order Management Market Size, By Region, 2013–2020 (USD Million)
Table 29 Order Management Market Size, By End User, 2013–2020 (USD Million)
Table 30 Others Market Size, By Region, 2013–2020 (USD Million)
Table 31 Others Market Size, By End User, 2013–2020 (USD Million)
Table 32 Global Operation Support System Market Size, By End User, 2013–2020 (USD Million)
Table 33 Telecom: Global Operation Support System Market Size, By OSS Solution, 2013–2020 (USD Million)
Table 34 Telecom: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)
Table 35 BFSI: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)
Table 36 BFSI: Global OSS/BSS Market Size, By OSS Solution, 2013–2020 (USD Million)
Table 37 BFSI: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)
Table 38 BFSI: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)
Table 39 Retail: Global OSS/BSS Market Size, By OSS Solution, 2013–2020 (USD Million)
Table 40 Retail: Global OSS/BSS Market Size, By BSS Solutions, 2013–2020 (USD Million)
Table 41 Retail: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)
Table 42 Government: Global Operation Support System Market Size, By OSS Solution, 2013–2020 (USD Million)
Table 43 Government: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)
Table 44 Government: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)
Table 45 Manufacturing: Global OSS/BSS Market Size, By OSS Solution, 2013–2020 (USD Million)
Table 46 Manufacturing: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)
Table 47 Manufacturing: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)
Table 48 Others: Global OSS/BSS Market Size, By OSS Solution, 2013–2020 (USD Million)
Table 49 Others: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)
Table 50 Others: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)
Table 51 Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)
Table 52 North America OSS/BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 53 North America OSS Market Size, By Solution, 2013–2020 (USD Million)
Table 54 North America BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 55 North America Operation Support System Market Size, By End User, 2013–2020 (USD Million)
Table 56 Europe OSS/BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 57 Europe OSS Market Size, By Solution, 2013–2020 (USD Million)
Table 58 Europe BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 59 Europe OSS/BSS Market Size, By End User, 2013–2020 (USD Million)
Table 60 North America OSS/BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 61 APAC OSS Market Size, By Solution, 2013–2020 (USD Million)
Table 62 APAC BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 63 APAC OSS/BSS Market Size, By End User, 2013–2020 (USD Million)
Table 64 Middle East and Africa Operation Support System Market Size, By Solution, 2013–2020 (USD Million)
Table 65 Middle East and Africa OSS Market Size, By Solution, 2013–2020 (USD Million)
Table 66 Middle East and Africa BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 67 Middle East and Africa OSS/BSS Market Size, By End User, 2013–2020 (USD Million)
Table 68 Latin America OSS/BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 69 Latin America Operation Support System Market Size, By Solution, 2013–2020 (USD Million)
Table 70 Latin America BSS Market Size, By Solution, 2013–2020 (USD Million)
Table 71 Latin America OSS/BSS Market Size, By End User, 2013–2020 (USD Million)
Table 72 Mergers & Acquisitions, 2013-2015
Table 73 Agreements, Partnerships, Alliances, and Collaborations, 2013-2015
Table 74 New Product Developments, 2013-2015


List of Figures (74 Figures)

Figure 1 Research Design
Figure 2 Market Size Estimation Methodology: Bottom Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Breakdown of Primary Interviews: By Company Type, Designation, and Region
Figure 5 Market Breakdown Data Triangulation Approach
Figure 6 OSS / BSS Market Size, Regional Snapshot (2015-2020): Latin America is Expected to Grow at Highest CAGR in the Next Five Years
Figure 7 OSS/BSS Market Size, End-User Snapshot (2015-2020): Market for Manufacturing is Expected to Grow With the Highest CAGR in the During the Forecast Period
Figure 8 Operation Support System Market Size, Solution Snapshot (2015-2020): Service Delivery is Expected to Dominate the Market By 2020
Figure 9 BSS Market Size, Solution Snapshot (2015-2020): Order Management is Expected to Grow With the Highest CAGR in the During the Forecast Period
Figure 10 OSS/BSS Market Share, 2015 – North America is Expected to Exhibit the Highest Market Share in 2015
Figure 11 Rise in Adoption of Network Planning & Design, Billing and Customer Management Solutions are the Key Drivers for the OSS/BSS Market
Figure 12 OSS Solutions is Expected to Gain the Highest Traction in Terms of CAGR and Market Size
Figure 13 North America to Hold the Largest Share in the OSS/BSS Market in 2015
Figure 14 North America is Expected to Dominate the OSS/BSS Market
Figure 15 Telecom Enterprise Will Continue to Dominate the OSS/BSS Market in the Coming Five Years
Figure 16 Middle East & Africa to Enter Growth Stage While Europe is Expected to Soon Enter the Mature Phase
Figure 17 Operation Support System Market Segmentation
Figure 18 Market Dynamics of OSS/BSS Market
Figure 19 Strategic Benchmarking: Amdocs’s New Product to Provide Better Customer Management Facilities to Telecom Users
Figure 20 Strategic Benchmarking: Accenture Adopted Inorganic Strate Gies to Grow in the OSS/BSS Market
Figure 21 OSS Solution is Leading the OSS/BSS Market By Solutions
Figure 22 Telecom Enterprise to Lead the Global OSS/BSS Market, By End User
Figure 23 Network Planning & Design Market to Exhibit the Fastest Growth Rate in the OSS Solution Market
Figure 24 Network Planning and Design is Expected to Show Highest CAGR Growth Rate in the Latin America Region
Figure 25 Network Planning and Design is Expected to Register Highest Growth in Telecom Sector
Figure 26 Service Delivery is Expected to Show Highest Growth in La Region
Figure 27 Service Delivery to Exhibit Highest Growth in Telecom Sector
Figure 28 Service Fulfilment is Expected to Exhibit Highest Growth in Latin America
Figure 29 Service Fulfilment is Expected to Exhibit Highest Growth in Latin America
Figure 30 Service Assurance Market is Expected to Exhibit Highest CAGR Growth in Latin America Region
Figure 31 Service Assurance Market to Exhibit Highest Growth in the Telecom Sector
Figure 32 Customer Care Market is Expected to Exhibit Highest CAGR Growth in Latin America
Figure 33 Customer Care Market is Expected to Show Highest Growth in the Telecom Sector
Figure 34 Others Solution is Expected to Exhibit Highest Growth in Latin America
Figure 35 Others Solution is Expected to Exhibit Highest Growth in the Telecom Sector
Figure 36 Customer Management is Leading the BSS Market, By BSS Solution
Figure 37 Customer Management is Expected to Register Highest Growth in Latin America Region
Figure 38 Manufacturing is Expected to Register Highest Growth in Global OSS/BSS Market
Figure 39 Product/Service Management is Expected to Exhibit Highest CAGR Growth in Latin America
Figure 40 Product/Service Management to Register Highest Growth in the Telecom Sector
Figure 41 Revenue Management to Exhibit Highest Growth in Latin America
Figure 42 Revenue Management to Witness Highest Growth in the Telecom Sector
Figure 43 Order Management Market to Exhibit Highest Growth in the Latin America Region
Figure 44 Order Management Market to Exhibit Highest Growth in the Telecom Sector
Figure 45 Others Market to Exhibit Considerable Growth in Latin America
Figure 46 Others Market to Exhibit Highest Growth in the Telecom Sector
Figure 47 Global OSS/BSS Market, By End User
Figure 48 Telecom, BFSI & Government are the Top Three End Users Estimated to Register Considerable Growth During the Forecast Period
Figure 49 Latin America Will Exhibit the Highest Growth Rate in the OSS/BSS Market
Figure 50 North America OSS/BSS Market: Snapshot
Figure 51 Europe Operation Support System Market: Snapshot
Figure 52 Asia-Pacific OSS/BSS Market: Snapshot
Figure 53 Middle East and Africa OSS/BSS Market: Snapshot
Figure 54 Latin America OSS/BSS Market: Snapshot
Figure 55 Companies Adopted Mergers & Acquisitions as the Key Growth Strategies From 2013-2015
Figure 56 Market Evaluation Framework
Figure 57 Battle for Market Share: Agreements, Partnerships, and Collaborations are the Key Strategies
Figure 58 Geographic Revenue Mix of Top Market Players
Figure 59 Amdocs: Company Snapshot
Figure 60 Accenture: Company Snapshot
Figure 61 Accenture: SWOT Analysis
Figure 62 Hewlett-Packard: Company Snapshot
Figure 63 Hewlett-Packard: SWOT Analysis
Figure 64 IBM: Company Snapshot
Figure 65 IBM: SWOT Analysis
Figure 66 Oracle: Company Snapshot
Figure 67 Oracle: SWOT Analysis
Figure 68 TCS: Company Snapshot
Figure 69 TCS: SWOT Analysis
Figure 70 Ericsson: Company Snapshot
Figure 71 Tech Mahindra: Company Snapshot
Figure 72 Huawei Technology : Company Snapshot
Figure 73 Nokia Networks: Company Snapshot
Figure 74 Nokia Networks: SWOT Analysis

Operation support system (OSS) & business support systems (BSS) are processes that support the back office activity as well as the activities that take place while interacting with the customers over the network. OSS is liable for managing faults in the network, configuration of networks, and security and service assurance. BSS is accountable for managing rating, billing, revenue assurance, business intelligence, product management, fraud management, and customer management. MarketsandMarkets expects the global operation support system market to grow from USD 23.95 Billion in 2015 to USD 42.81 Billion by 2020, at a CAGR of 12.3 %. The key driver of OSS/BSS market is the cost-effective business process to gain competitive edge in the industry.

Network planning & design is dominating the Operation Support System Market solutions, which is used to address strategic planning of networks with detailed specification and configuration of equipment. Network Planning & Design is the most critical step in any network deployment or upgrade, since the planning and design phase provides the most essential foundation for future network build. Strategic planners are required to take care of the network when it needs to expand. They takes into account how quickly new customers are signing up, how different services are being adopted, and how much capacity is being used.

Customer Management software would dominate the Business Support System Market solutions as it helps in collecting customer information to increase customer satisfaction and loyalty. This gives businesses clear and complete vision of their clients and customers, and helps frontline staffs make faster and better informed decisions.

Telecom enterprise segment is dominating the operation support system market by end user as the telecom enterprises using OSS/BSS solution mainly to serve telecommunications service providers to manage their networks (e.g., telephone networks) and business related functions, such as network inventory, service provisioning, order management, customer care, network configuration, and fault management.

Operation & Business Support System Market

The North American region has the largest share of the global operation support system market, followed by Europe. In North America, the Business Support System Market witnessed a significant growth owing to the strengthening of market for service assurance solution, especially for the telecom sector in terms of revenues with large-scale implementations in the telecom industry over the past years.

To handle the operations of a Network Service Provider (NSP), highly experienced professionals are required. Telecom operators, who are new and not familiar with several OSS/BSS functions, fail to operate and manage public relations and various strategies of BSS. Hence, lack in understanding of OSS/BSS process enable NSPs and CSPs to continue with traditional structure of network management instead of highly efficient OSS/BSS.

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