HOME Top Market Reports Telecom Service Assurance Market by Software (Probe System, Fault Management, Service Quality Monitoring, Network Monitoring, and Workforce Management), Service, Deployment Type (Hosted, and On-Premises) & by Region - Global Forecast & Analysis to 2019

Telecom Service Assurance Market by Software (Probe System, Fault Management, Service Quality Monitoring, Network Monitoring, and Workforce Management), Service, Deployment Type (Hosted, and On-Premises) & by Region - Global Forecast & Analysis to 2019

By: marketsandmarkets.com
Publishing Date: January 2015
Report Code: TC 2937

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Earlier as usage pattern were limited to voice calls and telegrams, the modern day communication has changed drastically and have come a long way. With increasing reach of internet in urban, semi-urban, and rural areas, the penetration of smartphones in semi-urban and rural areas is surging. Today, communication comprises video chat, Voice over IP (VoIP), Video on Demand (VOD), and surfing the Internet among various others. With rapid rise in subscriber base every second, congestion in network and fallout of services are a few problems faced by both subscribers and telecom operators. In order to counter these effects, telecom companies and enterprise are banking on telecom service assurance solution which not only helps in increasing revenue by optimizing network. Also it improves risk management by resolving the issue within less time in real-time and helps decrease operational costs in longer runs by optimizing the existing network infrastructure in order to launch new services (value added services).

Telecom service assurance market could be simply understood as the compiled comprehensive set of tools that help in optimization of network and operations of Communication Service Providers (CSPs) and enterprises in order to decrease time to market implementation, optimize cost, and increase automation. CSPs are now transforming from network-centric operations paradigm to service-centric one by focusing on customer interaction. Today, major emphasis is given on customer interaction as customers are the ones who help in defining the required changes with their valuable feedback.

This report analyzes future growth potential, key drivers, restraints, opportunities, challenges, and best practices in the market. The report also examines growth potential market sizes and revenue forecasts across different regions.

This research report categorizes the global market into the following segments and sub-segments:

By Software:

  • Probe Systems
  • Fault Management
  • Service Quality Monitoring
  • Network Management
  • Workforce Management

By Deployment Type:

  • Hosted
  • On-Premises

By Service:

  • Planning and consulting
  • Operation and maintenance
  • System integration
  • Managed services

By Region:

  • North America (NA)
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)
  • Latin America (LA)

Table of Contents

1 Introduction(Page No. - 13)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered for the Study
    1.4 Currency
    1.5 Limitations
    1.6 Stakeholders

2 Research Methodology(Page No. - 16)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Key Industry Insights
                    2.1.2.3 Breakdown of Primaries
    2.2 Market Size Estimation
           2.2.1 Bottom-Up Approach
           2.2.2 Top-Down Approach
    2.3 Market Breakdown & Data Triangulation
    2.4 Research Assumptions

3 Executive Summary(Page No. - 24)

4 Premium Insights(Page No. - 27)
    4.1 Attractive Telecom Service Assurance Market Opportunities
    4.2 Market – Services
    4.3 Market Across Various Regions
    4.4 Telecom Service Assurance Market: Top Three Software and Regions By Market Share
    4.5 Telecom Service Assurance Services Market Across Various Regions
    4.6 Lifecycle Analysis, By Region

5 Market Overview(Page No. - 33)
    5.1 Introduction
    5.2 Market Segmentation
           5.2.1 By Software
           5.2.2 By Service
           5.2.3 By Deployment Type
    5.3 Market Dynamics
           5.3.1 Drivers
                    5.3.1.1 Rapid Increase in Number of Subscribers
                    5.3.1.2 High Investment in Probe System and Performance Monitoring
                    5.3.1.3 High Revenue and Growth Through Data Services
           5.3.2 Restraints
                    5.3.2.1 Privacy of Data (Customers Identity and Financial Information)
                    5.3.2.2 Less Support From Senior Management for Transformation
           5.3.3 Opportunities
                    5.3.3.1 Growth in Volte Service
                    5.3.3.2 Growth of M2m Domain
           5.3.4 Challenge
                    5.3.4.1 Lack of Support Management Across Multiple Vendors and Multiple Technolgies

6 Industry Trends(Page No. - 40)
    6.1 Value Chain Analysis
    6.2 Porter’s Five Forces Analysis 
           6.2.1 Threat of New Entrants
           6.2.2 Threat of Substitutes
           6.2.3 Bargaining Power of Suppliers
           6.2.4 Bargaining Power of Buyers
           6.2.5 Intensity of Competitive Rivalry

7 Telecom Service Assurance Market, By Software(Page No. - 44)
    7.1 Introduction
    7.2 Probe System
    7.3 Fault Management
    7.4 Service Quality Monitoring
    7.5 Network Monitoring
    7.6 Workforce Management

8 Telecom Service Assurance Market, By Service(Page No. - 60)
    8.1 Introduction
    8.2 Planning and Consulting
    8.3 Operations and Maintenance
    8.4 System Integration
    8.5 Managed Services

9 Telecom Service Assurance Market, By Deployment Type(Page No. - 67)
    9.1 Introduction
    9.2 Hosted Deployment Type
    9.3 On-Premises Deployment Type

10 Geographic Analysis(Page No. - 72)
     10.1 Introduction
     10.2 North America
     10.3 Europe
     10.4 Asia-Pacific
     10.5 Middle East and Africa
     10.6 Latin America

11 Competitive Landscape(Page No. - 87)
     11.1 Overview
     11.1 Competitive Situation and Trends
             11.1.1 New Product Launches
             11.1.2 Agreements, Partnerships, & Collaborations
             11.1.3 Mergers and Acquisitions

12 Company Profiles(Page No. - 98)
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MNM View)*
     12.1 Introduction
     12.2 Accenture
     12.3 Ericsson
     12.4 CA Technologies
     12.5 NEC Corporation
     12.6 Hewlett-Packard
     12.7 IBM
     12.8 Nokia Solutions and Networks
     12.9 JDS Uniphase Corporation
     12.1 CISCO Sytems
     12.11 Tata Consultancy Services (TCS)

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MNM View Might Not Be Captured in CAse of Unlisted Companies.

13 Appendix(Page No. - 128)
     13.1 Insights of Industry Experts
     13.2 Discussion Guide
     13.3 Introducing RT: Real-Time Market Intelligence
     13.4 Available Customizations
     13.5 Related Reports

List of Tables (68 Tables)

Table 1 Market: Assumptions
Table 2 Market Size By Solution, 2012-2019 ($Billion)
Table 3 Solution: Telecom Operations Management Market Size, By Software, 2012-2019 ($Billion)
Table 4 Market Size By Solution, 2012-2019 ($Billion)
Table 5 High Investment in Probe System and Performance Monitoring Will Be Responsible for the Growth of Telecom Service Assurance Market
Table 6 Privacy is Posing A Speedbreaker for the Growth of the Market.
Table 7 Volte Services is Expected to Advance Substantially
Table 8 Lack of Support Management Across Multiple Vendors and Multiple Technologies is A Key Challenge in Telecom Service Assurance Market
Table 9 Market Size By Software Segment, 2012-2019 ($Billion)
Table 10 Market Size By Software, 2012–2019 ($Million)
Table 11 Probe System Market Size, By Region, 2012–2019 ($Million)
Table 12 Probe System Market Size, By Deployment Type, 2012-2019 ($Million)
Table 13 Hosted Probe System Market Size, By Region, 2012-2019 ($Million)
Table 14 On-Premises Probe System Market Size, By Region, 2012-2019 ($Million)
Table 15 Fault Management Market Size, By Region, 2012-2019 ($Million)
Table 16 Fault Management Market Size, By Deployment Type, 2012-2019 ($Million)
Table 17 Hosted Fault Management Market Size, By Region, 2012-2019 ($Million)
Table 18 On-Premises Fault Management Market Size, By Region, 2012-2019 ($Million)
Table 19 Service Quality Monitoring Market Size, By Region, 2012-2019 ($Million)
Table 20 Service Quality Monitoring Market Size, By Deployment Type, 2012-2019 ($Million)
Table 21 Hosted Service Quality Monitoring Market Size, By Region, 2012-2019 ($Million)
Table 22 On-Premises Service Quality Monitoring Market Size, By Region, 2012-2019 ($Million)
Table 23 Network Monitoring Market Size, By Region, 2012-2019 ($Million)
Table 24 Network Monitoring Market Size, By Deployment Type, 2012-2019 ($Million)
Table 25 Hosted Network Monitoring Market Size, By Region, 2012-2019 ($Million)
Table 26 On-Premises Network Monitoring Market Size, By Region, 2012-2019 ($Million)
Table 27 Workforce Management Market Size, By Region, 2012-2019 ($Million)
Table 28 Workforce Management Market Size, By Deployment Type, 2012-2019 ($Million)
Table 29 Hosted Workforce Management Market Size, By Region, 2012-2019 ($Million)
Table 30 On-Premises Workforce Management Market Size, By Region, 2012-2019 ($Million)
Table 31 Market Size By Service, 2012-2019 ($Billion)
Table 32 Market Size By Service, 2012-2019 ($Million)
Table 33 Planning and Consulting Market Size, By Region, 2012-2019 ($Million)
Table 34 Operations and Maintenance Market Size, By Region, 2012-2019 ($Million)
Table 35 System Integration Market Size, By Region, 2012-2019 ($Million)
Table 36 Managed Services Market Size, By Region, 2012-2019 ($Million)
Table 37 Market Size, By Deployment Type, 2012-2019 ($Bllion)
Table 38 Hosted Market Size, By Region, 2012-2019 ($Million)
Table 39 On-Premises Market Size, By Region, 2012-2019 ($Million)
Table 40 Market Size, By Region, 2012-2019 ($Billion)
Table 41 North America: Market Size, By Solution, 2012-2019 ($Billion)
Table 42 North America: Market Size, By Software, 2012-2019 ($Million)
Table 43 North America: Market Size, By Service, 2012-2019 ($Million)
Table 44 North America: Software Market Size of Telecom Service Assurance, By Deployment Type, 2012-2019 ($Million)
Table 45 North America: Services Market Size Of Telecom Service Assurance , By Deployment Type, 2012-2019 ($Million)
Table 46 Europe: Market Size, By Solution, 2012-2019 ($Billion)
Table 47 Europe: Market Size, By Software, 2014-2019 ($Million)
Table 48 Europe: Market Size, By Service, 2012-2019 ($Million)
Table 49 Europe:  Software Market Size Of Telecom Service Assurance , By Deployment Type, 2012-2019 ($Million)
Table 50 Europe: Services Market Size Of Telecom Service Assurance , By Deployment Type, 2012-2019 ($Million)
Table 51 APAC: Market Size, By Solution, 2012-2019 ($Billion)
Table 52 APAC: Market Size, By Software, 2012-2019 ($Million)
Table 53 APAC: Market Size, By Service, 2012-2019 ($Million)
Table 54 APAC: Software Market Size, By Deployment Type, 2012-2019 ($Million)
Table 55 APAC: Services Market Size, By Deployment Type, 2012-2019 ($Million)
Table 56 MEA: Market Size, By Solution, 2012-2019 ($Billion)
Table 57 MEA: Market Size, By Software, 2012-2019 ($Million)
Table 58 MEA: Market Size, By Service, 2012-2019 ($Million)
Table 59 MEA: Software Market Size, By Deployment Type, 2012-2019 ($Million)
Table 60 MEA: Services Market Size, By Deployment Type, 2012-2019 ($Million)
Table 61 Latin America: Market Size, By Solution, 2012-2019 ($Billion)
Table 62 Latin America: Market Size, By Software, 2012-2019 ($Million)
Table 63 Latin America: Market Size, By Service, 2012-2019 ($Million)
Table 64 Latin America: Software Market Size Of Telecom Service Assurance, By Deployment Type, 2012-2019 ($Million)
Table 65 Latin America: Services Market Size Of Telecom Service Assurance, By Deployment Type, 2012-2019 ($Million)
Table 66 New Product Launches, 2012-2014
Table 67 Agreements, Partnerships and Collaborations, 2012-2014
Table 68 Mergers and Acquisitions, 2012–2014
 
 
List of Figures (60 Figures)
 
Figure 1 Market: Stakeholders
Figure 2 Research Design
Figure 3 Breakdown of Primary Interviews: By Company Type, Designation, & Region
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Data Triangulation
Figure 7 Market By Software, 2014
Figure 8 Telecom Service Assurance Software Market Snapshot (2014 vs 2019): Probe System is Expected to Have the Largest Market Share in the Next Five Years
Figure 9 Telecom Service Assurance Market: 2014-2019
Figure 10 Managed Services is Expected to Grow at the Highest Growth Rate Among the Services
Figure 11 Asia-Pacific Accounts for the Highest Growth Rate in the Next Five Years
Figure 12 North America Holds the Largest Market Share in the Telecom Service Assurance Market in 2014
Figure 13 System Integration Services Will Continue to Dominate the North American Market
Figure 14 APAC and MEA Are Expected to Have High Growth Rate in the Coming Years
Figure 15 Market Segmentation: By Software
Figure 16 Market Segmentation: By Service
Figure 17 Market Segmentation: By Deployment Type
Figure 18 High Investment in Probe System and Performance Monitoring Will Be Key Driver for Telecom Service Assurance Market
Figure 19 Value Chain Analysis (2014)
Figure 20 Porter’s Five Forces Analysis
Figure 21 Service Quality Monitoring Will Experience the Highest Growth Rate Among Top Three Software
Figure 22 Telecom Service Assurance Software Market, Regional Analysis
Figure 23 Probe System Will Lead the Telecom Service Assurance Market in Terms of Market Size
Figure 24 North America Will Lead the Adoption of Probe System Software
Figure 25 North America Will Lead the Fault Management Software Market
Figure 26 North America Will Lead the Adoption of Service Quality Monitoring Software
Figure 27 North America Will Lead the Adoption of Network Monitoring Software
Figure 28 North America Will Lead the Adoption of Workforce Management Software
Figure 29 Managed Services Will Continue to Dominate the Telecom Service Assurance Market
Figure 30 Planning and Consulting Services Will Have the Largest Market Size in the European Region
Figure 31 Asia-Pacific Region Will Lead the Operations and Maintenance Service Market
Figure 32 North America Leads the System Integration Market
Figure 33 Managed Services Will Have the Highest Market Size in the APAC Region
Figure 34 On-Premise Deployment Type Will Lead the Telecom Service Assurance Market in Terms of Market Size
Figure 35 North America Region Will Continue to Lead the Hosted Deployment Type Market in the Telecom Service Assurance Market
Figure 36 On-Premise Deployment Type Market in MEA and APAC Region Will Experience the Highest Growth
Figure 37 Regional Snapshot (2014) – Asia-Pacific is the New Hotspot for Telecom Service Assurance Market
Figure 38 Asia-Pacific is an Attractive Destination for Services and Deployment Type Segments in the Telecom Service Assurance Market
Figure 39 Asia-Pacific is the Fastest Growing Region in the Telecom Service Assurance Market
Figure 40 Companies Adopted Agreements, Acquisitions & New Product Developments as the Key Growth Strategies Over the Last Four Years
Figure 41 Accenture and Ericsson Grew at the Highest Rate Between 2009-2013
Figure 42 Market Evolution Framework
Figure 43 Product Portfolio Comparison of Top Five Players
Figure 44 Battle for Market Share: Mergers and Acquisitions Was the Key Strategy for the Year 2014
Figure 45 Geographic Revenue Mix of Top 5 Market Players
Figure 46 Accenture: Business Overview
Figure 47 Accenture : SWOT Analysis
Figure 48 Ericsson: Business Overview
Figure 49 Ericsson: SWOT Analysis
Figure 50 CA Technologies: Business Overview
Figure 51 CA Technologies: SWOT Analysis
Figure 52 NEC Corporation: Business Overview
Figure 53 NEC Corporation: SWOT Analysis
Figure 54 Hewlett-Packard: Business Overview
Figure 55 Hewlett-Packard: SWOT Analysis
Figure 56 IBM: Business Overview
Figure 57 NSN: Business Overview
Figure 58 JDSU: Business Overview
Figure 59 CISCO: Business Overview
Figure 60 TCS: Business Overview

Telecom service assurance market can be understood as a compendium of service provider's effectiveness in customer service, and promptness in responding issues and network faults. Problem handling and service quality monitoring are among the key aspects which help in leveraging the customer experience. With this, Communication Service Providers (CSPs) are able to increase the customer interaction, hence able to provide much better service experience in return.

CSPs are tending to fulfill orders on time and provide efficient and cost-effective service. Apart from managing order efficiently, service assurance solution providers help telecommunication providers, Internet service providers, and similar vendor companies with the ability to find the faults that take place at the time of delivering any service, network management, and workforce automation. It also provides vendors with fully automated, close to real-time activation of several services for various network elements in a multivendor network environment.

This study is done to understand the structure of the Telecom service assurance market and is intended to help the CSPs, hardware vendors, and service providers to better serve its clients, the telecom operators, and enterprises. The overall market size in this study has been defined by considering the revenues generated by the vendors which offer service assurance software and services.

Various software applications which have been considered while deriving the telecom service assurance software market size include probe systems, fault management, service quality monitoring, network management, and workforce management. In addition, various deployment types which have been considered while deriving the market size include on-premises and hosted type. Further, the various services which have been considered while deriving the market size include planning and consulting, operations and maintenance, system integration, and managed services. The overall market size has been further segmented into user types which include enterprises and CSPs present across all the regions, namely, North America (NA), Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America (LA).

The telecom service assurance market size is expected to grow from $3.18 billion in 2014 to $4.59 billion by 2019, at an estimated Compound Annual Growth Rate (CAGR) of 7.6%. The telecom service assurance software market size is expected to grow from $1.94 billion in 2014 to $2.72 billion by 2019, at an estimated CAGR of 7.0%. The services market size is expected to grow from $1.24 billion in 2014 to $1.87 million by 2019, at an estimated CAGR of 8.5%.

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