INTRODUCTION

KEY TAKE-AWAYS

• Define and analyze the global cloud computing and healthcare market
• Estimate the adoption rates of cloud services among enterprise subscribers in the healthcare sector until 2015 in the four key regions – North America, Europe, Middle East, and Africa (EMEA), Asia – Pacific (including Japan) (APJ) and Latin America (LA)
• Identify and analyze the infrastructure requirements/efficient usage of cloud services and deployment costs of cloud services in the healthcare sector
• Identify the current trends, drivers and constraints affecting the growth of cloud computing in the healthcare industry
• Determine key pain points in Healthcare IT and how cloud computing be helpful in addressing these pain-points
• Provide a Market Adaptation Analysis for 2010-2015
• Impact analysis of regulations pertaining to healthcare and IT services and on the growth and adoption of cloud computing in the healthcare sector

REPORT DESCRIPTION

Healthcare is one of the most highly complex and fragmented verticals out of the lot supporting a widespread and diversified professional user population (i.e., clinicians) along with patients’ in life-critical situations. The healthcare industry is currently facing growing economic and regulatory pressures that make its IT infrastructure ripe for a radical change. In the light of these two factors the organizations in the healthcare industry need to take a closer look at the potential benefits of cloud computing.

As of now the top priorities for the healthcare industry are:

• Improvement in the quality of healthcare services
• Reduction of costs
• Increasing access to the healthcare systems
• Data privacy and security

Improvement in the quality of healthcare services is a potential driver for cloud computing adoption, especially given the fact that globally billions of dollars of federal incentives are provided for the delivery of quality healthcare services, and expanding the use of electronic health record (EHRs) systems as well as providing the basis for exchange of information and data across and between the providers, regardless of interoperatibility of users and providers. EHRs are expected to be used extensively by 2014. Another significant opportunity is consumer-oriented cloud application having a potential of improving healthcare communications and enabling the patients’ to manage their own records of diseases. The cloud platform also gels well with new models, which often require uninterrupted access from multiple providers to a single patient, such as a Patient Centered Medical Home (PCMH) model or Accountable Care Organization (ACO).

The need to reduce costs in the healthcare industry ecosystem is a key factor for the adoption of cloud computing. This is true for all healthcare organizations, irrespective of their size and area of specialization. In making future IT investment decisions, health organizations will take an account of savings and ROI (return on investment) calculations to optimize current and future spending. For many new Health Information Exchange (HIE) models, the infrastructure is in place but the usage of which is still to take off in a big way.

In today’s healthcare system getting access to good facilities often depends on the physical location of the individual. As more health data moves into the cloud and telehealth technologies become popular, all parties, including patients themselves, will be able to access health information in real-time from anywhere and using any device. The result will be better access to healthcare and relevant data, especially in the remote and emerging areas. As we have already pointed out, risks around data privacy, security and safety, and state specific policy rules are among the top concerns raised for the adoption of cloud computing.

As a result, these issues currently are the greatest barriers for embracing cloud computing. With the result provisions such as the US Federal (the US Department of Health and Human Services Health Insurance Portability and Accountability Act, or HIPAA), European Union and other national and local data protection regulations must be addressed. As well, the US Patriot Act raises concerns over on-shoring of data from overseas. However, the data security issue has potential to ultimately play in favor of cloud computing. By centralizing and standardizing handling of patient data across the healthcare ecosystem, adoption of the cloud could enable stronger security and authentication measures to be imposed by SaaS (software as a service) providers, thereby actually improving protection and integrity of data. In terms of patient privacy, existing online personal health record applications such as Microsoft HealthVault and Google Health are designed to offer a level of security, which is as per the industry’s requirements.

According to M&M (marketsandmarkets) Research, globally 32% of the healthcare facilities are already using some of the cloud applications and close to 75% of the organizations, which are not using any cloud applications, are considering adopting the same in the next three to five years.

The Journey to the Cloud for Healthcare will be in two phases:

As stated in the above diagram the initial phase will be of public cloud particularly to yield substantial cost savings as a result of rationalization and consolidation; tier-one apps like HIS, and EHRs will gradually go in the public cloud

The second phase will evolve with the use of hybrid framework where mission critical applications will be in the private cloud environments whereas more commoditized apps like EHRs, HIS will continue to be in the public cloud environments.

The final phase will witness large scale adoption of private clouds, which will transform IT in healthcare organizations into a strategic business asset as it improves agility and promotes new clinical and business initiatives.

MARKETS COVERED

This research report categorizes the global market for Cloud Computing in Healthcare for forecasting the revenues and analyzing the trends in each of the following submarkets:

On the basis of cloud service provider categories:

• Cloud Developers
• Service Providers
• Single-Vendor Cloud Service
• Multi-Vendor Cloud Service
• IT+Vendor Cloud Service

On the basis of cloud services type:

• Infrastructure as a Service (IaaS)
• Platform as a Service (PaaS)
• Software as a Service (SaaS)

On the basis of deployment:

• Public Cloud
• Private Cloud
• Hybrid or Mix Cloud

On the basis of Geography

• North America: U.S. & Canada
• EMEA: Western Europe, Central and Eastern Europe (CEE), Middle East and Africa
• APJ: Asia Pacific including Japan
• Latin America: South & Central America and the Caribbean

STAKEHOLDERS

• The targeted audience for this report includes:
• IT & telecommunication companies
• Government bodies & healthcare entities
• Network infrastructure developers
• Mobile network operators
• Software & hardware manufacturers
• Enterprise & business users
• Healthcare service providers
• Enterprise & business users

RESEARCH METHODOLOGY

• Size of the mobile application market is calculated from the supply side of the market. Market trends and prices were used to arrive at market size, which was then verified by key industry players.
• Market sizes were also verified by the cost volume approach.
• Prices and pricing trends in different geographies were identified and analyzed through secondary research, and then average selling price per unit was calculated.
• All currencies were converted into USD. After that weighted average price of mobile applications have been calculated.
• Geographical market split was arrived at by determining population, cost of applications, and the adoption rate in different regions.

EXECUTIVE SUMMARY

1. INTRODUCTION
   1.1. KEY TAKE-AWAYS
   1.2. REPORT DESCRIPTION
   1.3. MARKETS COVERED
   1.4. STAKEHOLDERS
   1.5. RESEARCH METHODOLOGY

2. SUMMARY

3. GLOBAL CLOUD COMPUTING MARKET & FORECAST

   3.1. EVOLUTION OF CLOUD COMPUTING
   3.2. STRUCTURE OF CLOUD COMPUTING SERVICE PROVIDERS
        3.2.1. CLOUD DEVELOPERS
        3.2.2. SERVICE PROVIDERS
        3.2.3. SINGLE VENDOR CLOUD SERVICE
        3.2.4. MULTI-VENDOR CLOUD SERVICE
        3.2.5. IT+ VENDOR CLOUD SERVICE
   3.3. GLOBAL CLOUD COMPUTING MARKET FORECASTS & TRENDS
        3.3.1. INFRASTRUCTURE AS A SERVICE
        3.3.2. PLATFORM AS A SERVICE
        3.3.3. SOFTWARE AS A SERVICE
   3.4. CLOUD COMPUTING MARKET FORECAST & TREND ANALYSIS BY DEPLOYMENT TYPES
        3.4.1. PRIVATE CLOUD
        3.4.2. PUBLIC CLOUD
        3.4.3. HYBRID CLOUD
   3.5. CLOUD COMPUTING DRIVERS
        3.5.1. IMPACT ANALYSIS OF DRIVERS
   3.6. CLOUD COMPUTING RESTRAINTS
   3.7. CLOUD COMPUTING OPPORTUNITY ANALYSIS
        3.7.1. CAPEX ANALYSIS
        3.7.2. OPEX ANALYSIS
   3.8. GLOBAL CLOUD ADOPTION TRENDS AMONG INDUSTRY VERTICALS
   3.9. GLOBAL CLOUD ADOPTION TRENDS IN THE FUTURE AMONG INDUSTRY VERTICALS

4. GLOBAL HEALTHCARE INFORMATION TECHNOLOGY MARKET SIZE & FORECAST
   4.1 HEALTHCARE INFORMATION TECHNOLOGY MARKET STRUCTURE
   4.2. HEALTH CARE INFORMATION TECHNOLOGY MARKET DYNAMICS
        4.2.1. PATIENT MANAGEMENT LAYER
               4.2.1.1. Registration Scheduling
               4.2.1.2. CRM
               4.2.1.3. Billing
               4.2.1.4. Order Management
               4.2.1.5. Patient Portals
               4.2.1.6. Contact Centers
        4.2.2. CLINICAL LAYER
               4.2.2.1. Disease Registry
               4.2.2.2. Disease Management
               4.2.2.3. Content Management
               4.2.2.4. PACS
               4.2.2.5. CIS
               4.2.2.6. EMR
               4.2.2.7. Procurement & Material Management
               4.2.2.8. Finance & Accounting
               4.2.2.9. HR & Learning Management
               4.2.2.10. Claims Management
               4.2.2.11. Analytics
        4.2.3. PATIENT MANAGEMENT LAYER
               4.2.3.1. Health Information Systems
        4.2.4. INFRASTRUCTURE LAYER
               4.2.4.1. Networking
               4.2.4.2. Collaboration
               4.2.4.3. Storage & Security
               4.2.4.4. Servers
               4.2.4.5. Desktop/Laptop & Other End User Devices
               4.2.4.6. Mobility Solutions

5. HEALTHCARE INDUSTRY PAINPOINTS
   5.1 KEY BUSINESS PAIN-POINTS
   5.2. KEY TECHNICAL PAIN-POINTS
   5.3. KEY ENVIRONMENTAL PAIN-POINTS

6. HOW CLOUD CAN ADDRESS THOSE PAINPOINTS

7. HEALTHCARE CLOUD COMPUTING ADOPTION ANALYSIS
   7.1 SAAS IN HEALTHCARE FORECASTS & TRENDS
       7.1.1. ELECTRONIC MEDICAL RECORDS
       7.1.2. HOSPITAL INFORMATION SYSTEMS
       7.1.3. PORTAL BASED SOLUTIONS
       7.1.4. SUPPLY CHAIN
       7.1.5. COMPUTERIZED PRACTITIONER ORDER ENTRY (CPOE) SYSTEMS
       7.1.6. PAYER-BASED HEALTH RECORDS (PBHRS)
       7.1.7. ELECTRONIC PRESCRIBING (E-PRESCRIBING)
       7.1.8. LABORATORY INFORMATION SYSTEMS
       7.1.9. CRM
       7.1.10. ANALYTICS
       7.1.11. COLLABORATION
       7.1.12. PERSONAL HEALTH RECORDS
       7.1.13. SUPPLY CHAIN MANAGEMENT
       7.1.14. DRIVERS FOR SAAS IN HELATHCARE
       7.1.15. RESTRAINTS FOR SAAS IN HEALTHCARE
       7.1.16. IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & OPPORTUNITIES
   7.2. PAAS IN HEALTHCARE FORECAST & TREND ANALYSIS
       7.2.1. HEALTHCARE INFORMATION SYSTEMS TOOLS
       7.2.2. PORTALS MANAGEMENT SOLUTIONS TOOLS
       7.2.3. INFRASTRUCTURE MANAGEMENT TOOLS
       7.2.4. DRIVERS FOR PAAS IN HEALTHCARE
       7.2.5. RESTRAINTS FOR SAAS IN HEALTHCARE
       7.2.6. IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & OPPORTUNITIES
   7.3. IAAS IN HEALTHCARE FORECASTS & TRENDS
       7.3.1. SERVER VIRTUALIZATION
       7.3.2. STORAGE VIRTUALIZATION
       7.3.3. DESKTOP VIRTUALIZATION
       7.3.4. BUSINESS CONTINUITY & DISASTER RECOVERY

8. HEALTHCARE CLOUD COMPUTING SERVICE BASED ADOPTION ANALYSIS
   8.1 PRIVATE CLOUDS
   8.2. PUBLIC CLOUDS
   8.3. HYBRID CLOUDS
   8.4. OPPORTUNITY ANALYSIS OF PRIVATE, PUBLIC & HYBRID CLOUD IN HEALTHCARE

9. CLOUD ECOSYSTEM PROVIDERS ANALYSIS FOR HEALTHCARE
   9.1 ANALYSIS OF PRICING MODELS OF CLOUD SERVICE DELIVERY FOR HEALTHCARE INDUSTRY
   9.2. PREFERRED CHANNEL PARTNER ANALYSIS FOR CLOUD COMPUTING IN HEALTHCARE
   9.3. THE KEY VENDOR ASSESSMENT & SELECTION CRITERIA ANALYSIS

10. GEOGRAPHIC ANALYSIS
    10.1 NORTH AMERICA
         10.1.1. OVERVIEW
         10.1.2. U.S.
                 10.1.2.1. Market Size & Forecast
                 10.1.2.2. Growth & Opportunity Analysis
                 10.1.2.3. Healthcare & IT Regulations
         10.1.3. CANADA
                 10.1.3.1. Market Size & Forecast
                 10.1.3.2. Growth & Opportunity Analysis
         10.1.4. HEALTHCARE & IT REGULATIONS
         10.1.5. OTHERS
   10.2. EMEA
         10.2.1. OVERVIEW
         10.2.2. U.K
                 10.2.2.1. Market Size & Forecast
                 10.2.2.2. Growth & Opportunity Analysis
                 10.2.2.3. Healthcare & IT Regulations
         10.2.3. GERMANY
                 10.2.3.1. Market Size & Forecast
                 10.2.3.2. Growth & Opportunity Analysis
                 10.2.3.3. Healthcare & IT Regulations
         10.2.4. FRANCE
                 10.2.4.1. Market Size & Forecast
                 10.2.4.2. Growth & Opportunity Analysis
                 10.2.4.3. Healthcare & IT Regulations
         10.2.5. ITALY
                 10.2.5.1. Market Size & Forecast
                 10.2.5.2. Growth & Opportunity Analysis
                 10.2.5.3. Healthcare & IT Regulations
         10.2.6. NORDIC COUNTRIES
                 10.2.6.1. Market Size & Forecast
                 10.2.6.2. Growth & Opportunity Analysis
                 10.2.6.3. Healthcare & IT Regulations
         10.2.7. SOUTH AFRICA
                 10.2.7.1. Market Size & Forecast
                 10.2.7.2. Growth & Opportunity Analysis
                 10.2.7.3. Healthcare & IT Regulations
         10.2.8. OTHERS
   10.3. APJ
         10.3.1. OVERVIEW
         10.3.2. AUSTRALIA
                 10.3.2.1. Market Size & Forecast
                 10.3.2.2. Growth & Opportunity Analysis
                 10.3.2.3. Healthcare & IT Regulations
         10.3.3. NEW ZEALAND
                 10.3.3.1. Market Size & Forecast
                 10.3.3.2. Growth & Opportunity Analysis
                 10.3.3.3. Healthcare & IT Regulations
         10.3.4. CHINA
                 10.3.4.1. Market Size & Forecast
                 10.3.4.2. Growth & Opportunity Analysis
                 10.3.4.3. Healthcare & IT Regulations
         10.3.5. INDIA
                 10.3.5.1. Market Size & Forecast
                 10.3.5.2. Growth & Opportunity Analysis
                 10.3.5.3. Healthcare & IT Regulations
         10.3.6. JAPAN
                 10.3.6.1. Market Size & Forecast
                 10.3.6.2. Growth & Opportunity Analysis
                 10.3.6.3. Healthcare & IT Regulations
         10.3.7. SOUTH KOREA
                 10.3.7.1. Market Size & Forecast
                 10.3.7.2. Growth & Opportunity Analysis
                 10.3.7.3. Healthcare & IT Regulations
         10.3.8. OTHERS
   10.4. LATIN AMERICA
         10.4.1. OVERVIEW
         10.4.2. BRAZIL
                 10.4.2.1. Market Size & Forecast
                 10.4.2.2. Growth & Opportunity Analysis
                 10.4.2.3. Healthcare & IT Regulations
         10.4.3. ARGENTINA
                 10.4.3.1. Market Size & Forecast
                 10.4.3.2. Growth & Opportunity Analysis
                 10.4.3.3. Healthcare & IT Regulations
         10.4.4. CHILE
                 10.4.4.1. Market Size & Forecast
                 10.4.4.2. Growth & Opportunity Analysis
                 10.4.4.3. Healthcare & IT Regulations
         10.4.5. OTHERS

11. COMPETITIVE LANDSCAPE

12. COMPANY PROFILES
12.1. AVAYA
12.2. APPLE
12.3. HP
12.4. SEAL SHIELD
12.5. SPRING MEDICAL
12.6. BROTHER
12.7. EGESTALT
12.8. GLOSTREAM
12.9. INGRAM MICRO
12.10. SCANSOURCE
12.11. TECH DATA
12.12. PANASONIC
12.13. SYNNEX
12.14. MICROSOFT’S HEALTHVAULT
12.15. GOOGLE HEALTH
12.16. IBM
12.17. ACCELARAD
12.18. DELL
12.19. SUN MICROSYSTEMS
12.20. CISCO
12.21. INTEL
12.22. SENTRY DATA SYSTEMS, INC.
12.23. FUJITSU TSCLINICAL
12.24. HUMEDICA
12.25. SHAREHR
12.26. PHARMACY ONESOURCE
12.27. PRACTICE FUSION HER