HOME Top Market Reports Convergent Billing Market by Solution (Customer Relationship Management, Settlement and Payment Management, Voucher Management, Mediation), and by Modes (Managed Services, Consulting Services, Training and Education) - Global Forecast to 2019

Convergent Billing Market by Solution (Customer Relationship Management, Settlement and Payment Management, Voucher Management, Mediation), and by Modes (Managed Services, Consulting Services, Training and Education) - Global Forecast to 2019

By: marketsandmarkets.com
Publishing Date: September 2014
Report Code: TC 2782

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With the ubiquitous technology innovations, increasing competition in the telecom industry, and a structural evolution in customer demand has resulted as the development of a single billing platform which give an integrated single view of all the products and services consumed by the consumers. This converged billing platform support the entire service offerings of the Communication Services Providers (CSPs). It has helped the CSPs to reduce the time to market for new services and also improved the customer experience with the real-time charging. CSPs are now offering convergent billing solutions on cloud (Software-as-a Service (SaaS)) which is expected to be the biggest opportunity for this market.

This market is restrained because of the prolonged usage of the legacy systems who are incompatible with the current converged networks, however CSPs are comings together to resolve this problem by investing into new infrastructure and partnering with over-the-top service providers. Worldwide the spending on OSS, BSS, NG SDP solutions are increasing rapidly which is pushing the growth of convergent billing market globally.

APAC is contributing to the biggest share of this market followed by Europe and then North America. Presence of countries like China and India with their large subscriber base and ever changing regulatory and competitive landscape has increased the demand of convergent billing solutions in Asia. On the other hand North America is surrounded with the challenges of deregulated telecom market.

This report on convergent billing market focuses on convergent billing solution and services. The market has been broadly segmented by types of solutions, services, deployment methods and regions. The major drivers, restraints, opportunities and challenges; and their impact has been briefly described in this report. The notable market players in this domain include Amdocs, Alcatel-Lucent, Huawei, Comverse, IBM, Elitecore Technologies, Redknee, SAP, and Orga Systems. The report on also provides in-depth analysis of the key players in solutions and services ecosystems with their profiles, recent developments, key issues, global adoption trends, opportunities in market and future growth potential.

This research report categorizes the global convergent billing market to forecast the revenues and analyze the trends in each of the following submarkets.

On the basis of Solution:

  • Customer Relationship Management
    1. Billing management
    2. Charging
  • Settlement and payment management
  • Voucher management
  • Mediation
  • Others

On the basis of Services:

  • Consulting services
  • Managed services
  • Customization services

On the basis of Deployment:

  • Hosted
  • On-premise

On the basis of Region:

  • North America
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)
  • Latin America (LA)

Table Of Contents
 
1 Introduction (Page No.- 12)
    1.1 Objectives Of The Study
    1.2 Report Description
    1.3 Markets Covered
    1.4 Stakeholders

2 Research Methodology (Page No.- 15)
    2.1 Description Of Convergent Billing Model
    2.2 Convergent Billing Market Size Estimation
    2.3 Market Crackdown & Data Tri angulation
    2.4 Market Share Estimation
          2.4.1 Key Data Points Taken From Secondary Sources
          2.4.2 Key Data Points From Primary Sources
                   2.4.2.1 Key Industry Insights
          2.4.3 Assumptions

3 Convergent Billing Market: Executive Summary (Page No.- 22)
    3.1 Overview
    3.2 Overall Market Size

4 Premium Insights (Page No.- 25)
    4.1 Attractive Market Opportunities In Convergent Billing
    4.2 Life Cycle Analysis, By Region
    4.3 Global Market Regional Overview

5 Convergent Billing Market: Overview (Page No.- 27)
    5.1 Introduction
    5.2 Convergent Billing
    5.3 Market Segmentation
    5.4 Market Segmentation, By Deployment Type
    5.5 Market Dynamics
          5.5.1 Drivers
5.5.1.1 Customer Satisfaction
5.5.1.2 Providing New And Unified Services
5.5.1.3 Reduces Overall Cost
          5.5.2 Restraints
5.5.2.1 Legacy Billing System
5.5.2.2 De-Regulated Telecom Market
          5.5.3 Opportunities
5.5.3.1 Increasing Cloud Computing Market
5.5.3.2 Increasing Demand For Data & Vas Services
          5.5.4 Challenges
5.5.4.1 Bill Shocks
5.5.4.2 Partnership Among Communications Service Providers (CSP)

6 Convergent Billing Market: Industry Trends (Page No.- 34)
    6.1 Introduction
    6.2 Value Chain Analysis
          6.2.1 Wireless Module Or Technology Vendors
          6.2.2 Cloud Service Providers
          6.2.3 Billing Platform Service Providers
          6.2.4 Software/Solutions Providers
          6.2.5 System Integrators
          6.2.6 Reseller & Distributors
          6.2.7 End-User (Communication Service Provider)
    6.3 Porter’s Five Forces Analysis
          6.3.1 Threat From New Entrants
6.3.1.1 Low Cost Service Provider
          6.3.2 Threat From Substitutes
6.3.2.1 Low Cost Alternatives
          6.3.3 Bargaining Power Of Suppliers
6.3.3.1 Increasing Standardization
          6.3.4 Bargaining Power Of Buyer
6.3.4.1 Buyer Controlling The Market
          6.3.5 Intensity Of Competitive Rivalry
6.3.5.1 Impact On Revenue Margins

7 Convergent Billing Market, By Solutions (Page No.- 38)
    7.1 Introduction
          7.1.1 Market Size & Forecast
    7.2 Customer Relationship Management
          7.2.1 Overview
7.2.1.1 Billing Management
7.2.1.2 Charging
    7.3 Settlement And Payment Management
          7.3.1 Overview
    7.4 Voucher Management
          7.4.1 Overview
    7.5 Mediation
          7.5.1 Overview
    7.6 Others
          7.6.1 Overview

8 Global Convergent Billing Market, By Deployment Type (Page No.- 58)
    8.1 Introduction
    8.2 Hosted Services
          8.2.1 Overview
    8.3 On Premises Services
          8.3.1 Overview

9 Convergent Billing Market, By Services, By Regions (Page No.- 64)
    9.1 Introduction
          9.1.1 Managed Services
          9.1.2 Consulting Services
          9.1.3 Training & Certification

10 Convergent Billing Market: Regional Analysis (Page No.- 70)
     10.1 Introduction
     10.2 North America
     10.3 Europe
     10.4 Asia-Pacific (APAC)
     10.5 Middle East & Africa (Mea)
     10.6 Latin America (La)

11 Competitive Landscape (Page No.- 80)
     11.1 Overview
     11.2 Market Share Analysis 
     11.3 Competitive Situations And Trends
             11.3.1 Global Market, 2014–2019 (Y-O-Y)
     11.4 New Product Launches
     11.5 Agreement, Partnerships, Collaborations, And Joint Ventures
     11.6 Mergers & Acquisitions (M&A)
     11.7 Introduction
     11.8 Alcatel-Lucent S.A.
            11.8.1 Business Overview
            11.8.2 Products Portfolio
            11.8.3 Key Strategies
            11.8.4 Recent Developments
            11.8.5 SWOT Analysis
            11.8.6 MnM View
     11.9 Amdocs, Inc.
            11.9.1 Business Overview
            11.9.2 Products Portfolio
            11.9.3 Key Strategies
            11.9.4 Recent Developments
            11.9.5 SWOT Analysis
            11.9.6 MnM View
     11.10 Comverse, Inc.
            11.10.1 Business Overview
            11.10.2 Products And Services
            11.10.3 Key Strategies
            11.10.4 Recent Developments
            11.10.5 MnM View
     11.11 Csg International
            11.11.1 Business Overview
            11.11.2 Product Portfolio
            11.11.3 Key Strategies
            11.11.4 Recent Developments
            11.11.5 MnM View
     11.12 Elitecore Technologies Pvt. Ltd.
            11.12.1 Business Overview
            11.12.2 Product Portfolio
            11.12.3 Key Strategies
            11.12.4 Recent Developments
            11.12.5 MnM View
     11.13 Huawei Technologies Co., Ltd.
            11.13.1 Business Overview
            11.13.2 Products And Services
            11.13.3 Key Strategies
            11.13.4 Recent Developments
            11.13.5 SWOT Analysis
            11.13.6 MnM View
     11.14 International Business Machines
            11.14.1 Business Overview
            11.14.2 Service Portfolio
            11.14.3 Key Strategies
            11.14.4 Recent Developments
            11.14.5 SWOT Analysis
            11.14.6 MnM View
     11.15 Orga Systems Gmbh
            11.15.1 Business Overview
            11.15.2 Products & Services
            11.15.3 Key Strategies
            11.15.4 Recent Developments
            11.15.5 MnM View
     11.16 Redknee, Inc.
            11.16.1 Business Overview
            11.16.2 Product Portfolio
            11.16.3 Key Strategies
            11.16.4 Recent Developments
            11.16.5 MnM View
     11.17 Sap Se
            11.17.1 Business Overview
            11.17.2 Products Portfolio
            11.17.3 Key Strategies
            11.17.4 Recent Developments
            11.17.5 SWOT Analysis
            11.17.6 MnM View

12 Appendix (Page No.- 114)
     12.1 Insights Of Industry Experts
     12.2 Discussion Guide
     12.3 Introducing Rt: Real Time Market Intelligence
     12.4 Related Reports
 
 
List Of Tables (71 Tables)
 
Table 1 Global Convergent Billing Market, 2014-2019 ($Billion)
Table 2 Increasing Deploymentation of Unified Services Is Propelling the growth of Market
Table 3 Reluctance for Changing in Legacy Billing Systems Has Restrain the Market Growth
Table 4 Emerging Markets And Increasing Cloud Computing Solutions Have Paved For Convergent Billing, Market
Table 5 Increasing Bill Shocks Has Created Constraints For The Growth of Market
Table 6 Global Convergent Billing Market By Solution, 2014–2019 ($Million)
Table 7 Global Convergent Billing Market By Solutions, 2014-2019 (Y-O-Y %)
Table 8 Convergent Billing Market, By Customer Relationship Management, By Sub-Segments, 2014-2019 ($Billion)
Table 9 Convergent Billing Market, By Customer Relationship Management, By Sub-Segments, 2014-2019 (Y-O-Y %)
Table 10 Market, By Customer Relationship Management Solutions, By Regions, 2014-2019 ($Million)
Table 11 Global Market By Customer Relationship Management Solutions, By Regions, 2014-2019 (Y-O-Y %)
Table 12 Global Market, By Customer Relationship Management Solutions, By Deployment Types, 2014-2019 ($Million)
Table 13 Global Market, By Customer Relationship Management Solutions, By Deployment Types, 2014-2019 (Y-O-Y %)
Table 14 Global Market By Billing Management Solutions, By Regions, 2014-2019 ($Million)
Table 15 Global Market By Billing Management Solutions, By Regions, 2014-2019 (Y-O-Y %)
Table 16 Global Market, By Billing Management, By Deployment Type, 2014-2019 ($Million)
Table 17 Global Market, By Billing Management, By Deployment Type, 2014-2019 (Y-O-Y %)
Table 18 Global Convergent Billing: Market By Charging, By Regions, 2014-2019 ($Million)
Table 19 Global Market By Charging, By Regions, 2014-2019 (Y-O-Y %)
Table 20 Global Market By Charging, By Deployment Type, 2014-2019 ($Million)
Table 21 Global Market By Charging, By Deployment Type, 2014-2019, (Y-O-Y %)
Table 22 Global Market By Settlement & Payment Management, By Regions, 2014–2019 ($Million)
Table 23 Global Market By Settlement & Payment Management, By Regions, 2014-2019, (Y-O-Y %)
Table 24 Global Market By Settlement & Payment Management, By Deployment Type, 2014-2019, ($Million)
Table 25 Global Market, By Settlement & Payment Management, By Deployment Types, 2014-2019, (Y-O-Y %)
Table 26 Global Market, By Voucher Management, By Regions, 2014-2019, ($ Million)
Table 27 Global Market, By Voucher Management, By Regions, 2014-2019, (Y-O-Y %)
Table 28 Global Market, By Voucher Management, By Deployment Type, 2014-2019, ($ Million)
Table 29 Global Market, By Voucher Management, By Deployment Type, 2014-2019, (Y-O-Y %)
Table 30 Global Convergent Billing: Market, By Mediation Market, By Region, 2014-2019, ($Million)
Table 31 Global Convergent Billing Market, By Mediation Market, By Region, 2014-2019, (Y-O-Y %)
Table 32 Global Market, By Mediation Solution, By Deployment Type, 2014-2019, ($Million)
Table 33 Global Market, By Mediation Solution, By Deployment Type, 2014-2019, (Y-O-Y %)
Table 34 Global Market, By Others, By Region, 2014-2019, ($ Million)
Table 35 Global Market, By Others, By Regions, 2014-2019, (Y-O-Y %)
Table 36 Global Market, By Others, By Deployment Type, 2014-2019, ($Million)
Table 37 Global Market, By Other, By Deployment Type, 2014-2019, (Y-O-Y %)
Table 38 Global Market, By Deployment Types, 2014-2019, ($Billion)
Table 39 Global Market, By Other, By Deployment Type, 2014-2019, (Y-O-Y %)
Table 40 Global Convergent Billing: Market By Hosted Deployment, By Solutions, 2014-2019, ($Million)
Table 41 Global Market By Hosted Deployment, By Solutions, 2014-2019, (Y-O-Y %)
Table 42 Global Market On-Premises Deployment, By Solutions, 2014-2019, ($Million)
Table 43 Global Convergent Management, On-Premises Deployment, By Solutions, 2014-2019, ($Million)
Table 44 Global Market, By Services, 2014-2019, ($Million)
Table 45 Global Market, By Services, 2014-2019, (Y-O-Y %)
Table 46 Global Market, By Managed Services, By Regions, 2014-2019, ($Million)
Table 47 Global Market, By Managed Services, By Regions, 2014-2019, (Y-O-Y %)
Table 48 Global Market, Consulting Services, By Regions, 2014-2019, ($Million)
Table 49 Global Market, Consulting Services, By Regions, 2014-2019, (Y-O-Y %)
Table 50 Global Market, By Training & Certification, 2014-2019, ($Million)
Table 51 Global Market, By Training & Certification, 2014-2019, (Y-O-Y %)
Table 52 Convergent Billing: Market, By Region, 2014–2019 ($Billion)
Table 53 Convergent Billing: Market, By Region, 2014–2019 (Y-O-Y %)
Table 54 NA: Market, 2014–2019 ($Million)
Table 55 NA: Market, By Solution, 2014–2019 ($Million)
Table 56 NA: Convergent Billing Market, By Services, 2014–2019 ($Million)
Table 57 Europe: Market, 2014–2019 ($Million)
Table 58 Europe: Market, By Solution, 2014–2019 ($Million)
Table 59 Europe: Market, By Services, 2014–2019 ($Million)
Table 60 APAC: Market, 2014–2019 ($Million)
Table 61 APAC: Market, By Solution, 2014–2019 ($Million)
Table 62 APAC: Market, By Services, 2014–2019 ($Million)
Table 63 MEA: Market, 2014–2019 ($Million)
Table 64 MEA: Market, By Solution, 2014–2019 ($Million)
Table 65 MEA: Market, By Services, 2014–2019 ($Million)
Table 66 LA: Market, 2014–2019 ($Million)
Table 67 LA: Market, By Solution, 2014–2019 ($Million)
Table 68 MEA: Convergent Billing Market, By Services, 2014–2019 ($Million)
Table 69 New Product Launches, 2011–2014
Table 70 Agreements, Partnerships, Collaborations, And Joint Ventures, 2010–2014 83
Table 71 Mergers & Acquisitions
 
 
List Of Figures (43 Figures) 
 
Figure 1 Research Methodology
Figure 2 Convergent Billing Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Key Industry Insight
Figure 5 Convergent Billing Market, (2014-2019): Market For Managed Services Segments Is Expected To Grow Significantly
Figure 6 Convergent Billing, Market, 2014-2019 (Y-O-Y %)
Figure 7 Global Market Share, 2014
Figure 8 Attractive Market Opportunities
Figure 9 Lifecycle Analysis, By Regions
Figure 10 Convergent Billing Global Market Regional Overview
Figure 11 Market Evolution
Figure 12 Market Segmentation: By Services
Figure 13 Market Segment, By Deployment Type
Figure 14 Convergent Billing, Market
Figure 15 Value Chain Analysis (2014)
Figure 16 Porter's Five Forces Analysis, Global Market (2014-2019)
Figure 17 Convergent Billing: Market By Solutions
Figure 18 Convergent Billing: Market By Solutions, 2014-2019 ($Million)
Figure 19 Global Market, By Solutions, 2014-2019 (Y-O-Y %)
Figure 20 Global Market, By Customer Relationship Management, 2014-2019 (Y-O-Y %)
Figure 21 Global Market, By Deployment Type, 2014-2019, (Y-O-Y %) 60
Figure 22 Reference Figure
Figure 23 Global Convergent Billing: Market By Services, 2014-2019, (Y-O-Y %)
Figure 24 Convergent Billing: Market By Region (2014-19) ($Million)
Figure 25 Convergent Billing: Market By Region, (2014-2019) (Y-O-Y %)
Figure 26 Companies Adopted Partnerships And Collaborations As The Key Growth Strategy
Figure 27 Global Convergent Billing: Market 2014
Figure 28 Geographic Revenue Mix Of Top 5 Market Players: Reference
Figure 29 Alcatel-Lucent: Business Overview
Figure 30 SWOT Analysis
Figure 31 Amdocs, Inc.: Business Overview
Figure 32 SWOT Analysis
Figure 33 Comverse, Inc.: Business Overview
Figure 34 Csg International: Business Overview
Figure 35 Elitecore Technologies Pvt. Ltd.: Business Overview
Figure 36 Huawei Technologies Co., Ltd: Business Overview
Figure 37 SWOT Analysis
Figure 38 International Business Machines Corporation: Business Overview
Figure 39 SWOT Analysis
Figure 40 Orga Systems Gmbh: Business Overview
Figure 41 Redknee, Inc.: Business Overview
Figure 42 Sap Se: Business Overview
Figure 43 SWOT Analysis

Convergent Billing is a unique solution to the various problems faced by the Communications Services Provider (CSP). This solution has completely revolutionized the telecom industry as it promises to reduce the customer churn and cost for the CSPs. The fact that a convergent billing system provides a single view of all the products and services consumed by the customers on a single invoice, has enabled the customers to make a single payment for all the telecom services. This solution is beneficial to both the sellers and the buyers. CSPs are able to present all their products over a single catalogue reducing the time to market for each product and at the same time enables cross selling for various products and services. On the other hand Customers not only pay a simple single bill but also are benefited with cross-service discounts (so that customers who order multiple services can receive preferential pricing).

Reduction in time to market for the new services and improved customer experience with real-time charging information and spending controls based on policy management are the two most important drivers of this market. Most of the CSPs are increasingly relying on innovative technology solutions to increase customer satisfaction, adhere to policy and regulatory framework, and consolidate IT infrastructure. The big change in this market would be deployment of convergent billing systems through cloud and Software-as-a-Service (SaaS). However compatibility of the traditional legacy systems is a big challenge for the CSPs in this market. To overcome this problem various CSPs are coming together and working on their over-the-top (OTT) services. Through policy controlling, they can also gain the much-needed control over their networks to effectively utilize network resources, resulting into better customer experience.

In this report, the Convergent Billing market is segmented into solutions, services, deployment, and regions. The solutions segment constitutes of solutions like Customer relationship management, settlement and payment management, voucher management, mediation, and others which can be implemented module wise or as a pre-integrated platform. The solutions are deployed both through cloud and on-premise. The services market includes of consulting services, managed services, and customization services. This market is divided on the basis of geographies which include North America (NA), Europe, Asia Pacific (APAC), Middle East (MEA), and Latin America. The major market players in this domain include Amdocs, Alcatel-Lucent, Huawei, Comverse, IBM, Elitecore Technologies, Redknee, SAP, and Orga Systems.

The Convergent Billing Market is expected to grow from $2.86 billion in 2014 to $7.88 billion by 2019, at an estimated Compound Annual Growth Rate (CAGR) of 22.2% from 2014 to 2019.

Convergent Billing: Market Size and Forecast, 2014-2019 ($Billion)

Convergent Billing Market

Source: MarketsandMarkets Analysis

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