HOME Top Market Reports Unified Communication as a service (UCaaS) Market (VoIP, Unified Messaging, Unified Communication, Conferencing, Collaborative Tools, Enterprise Mobility, Hosted Communication) - Global Advancements, Worldwide Forecasts and Analysis (2014-2019)

Unified Communication as a service (UCaaS) Market (VoIP, Unified Messaging, Unified Communication, Conferencing, Collaborative Tools, Enterprise Mobility, Hosted Communication) - Global Advancements, Worldwide Forecasts and Analysis (2014-2019)

By: marketsandmarkets.com
Publishing Date: May 2014
Report Code: TC 2477

 

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Unified Communication as a service (UCaaS) is a rapidly growing market and generates a lot of interest in the enterprise as well as in developer communities. UCaaS is a highly standardized, pre-integrated, permanently updated, and ready to go service that enhances a client’s productivity and accelerates business processes and decision-making while lowering costs. UCaaS is expected to be one of the key enabling factors that will drive the market for unified communications. Furthermore, cloud-based access is making unified communications available for a wider range of organizations and end users. The shift from on-premises to cloud-based unified communication model will be the key driver for unified communication to grow in the future.

The major factors driving the Unified Communication as a service market is its increasing demand and adoption in small medium business enterprise, continuous service support with powerful collaboration tools. Pay per use characteristics of the service and low cost of ownership are the prominent factors driving the consistent demand for this market globally. Whereas the inefficiency of deployment on large scale and maintaining the security aspect of communication is a major factor restraining the market. Verticals such as consumer goods and retail, BFSI, logistics and transportation, and telecom and IT are the opportunity drivers for UCaaS vendors in the market.

Some of the major players in this market are Avaya, Cisco, Microsoft, Alcatel-Lucent, Microsoft, HP, IBM, CSC, Verizon Communication, Voss, and Polycom. This research report provides an overview, market study, and segmentation based on various infrastructure integration services, applications integration services, consulting, regions, and verticals for this market. Furthermore, the report gives detailed analysis on global trends and forecasts, competitive landscape, and analysis on Venture Capital (VC) and Mergers and Acquisitions (M&A) related to the UCaaS market.

The UCaaS market research report categorizes the global market on the basis of component, organization size, industry vertical, and region. It also forecasts market sizes and analyzes trends in each of the sub-markets.

On the basis of components:

The Unified Communication as a service market is segmented on the basis of components such as telephony, unified messaging, conferencing, collaboration platforms, and application.

On the basis of organization size:

The market is segmented on the basis of organization size such as small businesses (0-99), medium businesses (100-999), enterprises (1000-9999), and large enterprises (1000 +).

On the basis of industry vertical:

The market is segmented on the basis of industry verticals such as Banking, Financial Services, and Insurance (BFSI), Telecom and Information Technology (IT), consumer goods and retail, healthcare, public sector and utilities, logistics and transportation, travel and hospitality, and others (including education, media and entertainment, manufacturing).

On the basis of regions:

The market is segmented based on various regions such as North America (NA), Europe (EU), Middle East and Africa (MEA), Asia Pacific (APAC), and Latin America (LA).

Customization Options:

Along with the market size analysis on the basis of solution type, services, and region, customizations can be done on the following parameters:

Country Analysis:

  • Detailed country analysis of solution and services type
  • In-depth country-wise opportunity plot analysis
  • Economic analysis of major KPIs of the UCaaS market

Strategic Analysis:

  • Segmentation based on technologies deployed in the UCaaS market
  • PESTEL, Porter, and SWOT analysis of the global market
  • Demand and supply side analysis
  • Product matrix analysis
  • Country-level macro factor analysis
  • Go-to-Market (market entry) analysis

Competitive Analysis:

  • Market share analysis (company/solution/region)
  • Company-wise portfolio analysis
  • Market ecosystem analysis
  • Market intelligence analysis (new product development tracking, M&A analysis, technological development tracking, and benchmarking analysis)
  • Company analysis (strategic, operational, and functional analysis)

  
Table Of Contents
 
1 Introduction (Page No. - 15)
  1.1 Objectives
  1.2 Report Description
  1.3 Markets Covered
  1.4 Stakeholders
  1.5 Research Methodology
      1.5.1 Market Size
      1.5.2 Key Data from Primary Sources
      1.5.3 Key Data from Secondary Sources

2 Executive Summary (Page No. - 19)

3 Market Overview (Page No. - 22)
  3.1 Market Definition
  3.2 Migration from UC To UCaaS
  3.3 UCaaS Deployment Strategies
      3.3.1 Industry and Technical Experts
      3.3.2 Solution Architects
      3.3.3 Customization and Integration
      3.3.4 Full Ranged Products and Services
      3.3.5 Data Recovery and Disaster Prevention
      3.3.6 Dedicated Training and Support
      3.3.7 Reliability and Constant Functionality
      3.3.8 Enterprise Scalability and Global Presence
  3.4 Market Dynamics
      3.4.1 Drivers
            3.4.1.1 Condense Front-Load Capital
            3.4.1.2 Pay-Per-Use
            3.4.1.3 Increasing SMB Demand for UCaaS
            3.4.1.4 Increasing BYOD and Enterprise Mobility Trend
            3.4.1.5 Continuous Service Support
      3.4.2 Restraints
            3.4.2.1 Deployment Size
            3.4.2.2 Security
            3.4.2.3 Awareness
      3.4.3 Opportunities
            3.4.3.1 Communication on The Move
            3.4.3.2 Untapped or Less Explored Markets
  3.5 DRO Impact Analysis

4 UCaaS: Market Size and Forecast by Components (Page No. - 31)
  4.1 Introduction
  4.2 Telephony
      4.2.1 Overview
      4.2.2 Market Size and Forecast by Regions
      4.2.3 Market Size and Forecast by Vertical
  4.3 Unified Messaging
      4.3.1 Overview
      4.3.2 Market Size and Forecast by Regions
      4.3.3 Market Size and Forecast by Verticals
  4.4 Conferencing
      4.4.1 Overview
      4.4.2 Market Size and Forecast by Region
      4.4.3 Market Size and Forecast by Vertical
  4.5 Collaboration Platforms and Applications
      4.5.1 Overview
      4.5.2 Market Size and Forecast by Region
      4.5.3 Market Size and Forecast by Vertical
 
5 Unified Communication as a service:Market Size And Forecast By Organization Size (Page No. - 45)
  5.1 Introduction
  5.2 Small Businesses
      5.2.1 Overview
      5.2.2 Market Size and Forecast
  5.3 Medium Businesses
      5.3.1 Overview
      5.3.2 Market Size and Forecast
  5.4 Enterprises
      5.4.1 Overview
      5.4.2 Market Size and Forecast
  5.5 Large Enterprises
      5.5.1 Overview
      5.5.2 Market Size and Forecast

6 UCaaS: Market Analysis and Forecast by Vertical (Page No. - 52)
  6.1 Introduction
  6.2 Banking, Financial Services, and Insurance (BFSI)
      6.2.1 Overview
      6.2.2 Market Size and Forecast by Region
      6.2.3 Market Size and Forecast by Organization Size
  6.3 Telecom and It
      6.3.1 Overview
      6.3.2 Market Size and Forecast by Region
      6.3.3 Market Size and Forecast by Organization Size
  6.4 Consumer Goods and Retail
      6.4.1 Overview
      6.4.2 Market Size and Forecast by Region
      6.4.3 Market Size and Forecast by Region
  6.5 Healthcare
      6.5.1 Overview
      6.5.2 Market Size and Forecast by Region
      6.5.3 Market Size and Forecast by Organization Size
  6.6 Public Sector and Utilities
      6.6.1 Overview
      6.6.2 Market Size and Forecast by Region
      6.6.3 Market Size and Forecast by Organization Size
  6.7 Logistics and Transportation
      6.7.1 Overview
      6.7.2 Market Size and Forecast by Region
      6.7.3 Market Size and Forecast by Organization Size
  6.8 Travel And Hospitality
      6.8.1 Overview
      6.8.2 Market Size and Forecast by Region
      6.8.3 Market Size and Forecast by Organization Size
  6.9 Other Verticals
      6.9.1 Overview
      6.9.2 Market Size and Forecast

7 Unified Communication as a service: Market Analysis and Forecast by Region (Page No. - 77)
  7.1 Introduction
  7.2 North America (NA)
      7.2.1 Overview
      7.2.2 Market Size and Forecast By Component
      7.2.3 Market Size and Forecast By Organization Size
      7.2.4 Market Size and Forecast By Vertical
  7.3 Europe
      7.3.1 Overview
      7.3.2 Market Size and Forecast by Component
      7.3.3 Market Size and Forecast by Organization Size
      7.3.4 Market Size and Forecast by Vertical
  7.4 Asia Pacific Including Japan (APAC)
      7.4.1 Overview
      7.4.2 Market Size and Forecast
      7.4.3 Market Size and Forecast By Organization Size
      7.4.4 Market Size and Forecast By Vertical
  7.5 Latin America (LA)
      7.5.1 Overview
      7.5.2 Market Size and Forecast by Component
      7.5.3 Market Size and Forecast by Organization Size
      7.5.4 Market Size and Forecast by Vertical
  7.6 Middle East and Africa (MEA)
      7.6.1 Overview
      7.6.2 Market Size and Forecast by Component
      7.6.3 Market Size and Forecast by Organization Size
      7.6.4 Market Size and Forecast by Vertical

8 UCaaS: Competitive Landscape (Page No. - 95)
  8.1 Mergers and Acquisitions
  8.2 Venture Capital and Funding

9 Company Profiles (Overview, Products & Services, Strategies & Insights, Developments And MNM View)* (Page No. - 101)
  9.1 Alcatel-Lucent
  9.2 Avaya
  9.3 Cisco
  9.4 Computer Sciences Corporation (CSC)
  9.5 Hewlett-Packard
  9.6 IBM
  9.7 Microsoft
  9.8 Polycom
  9.9 Verizon Communications
  9.10 Voss

*Details On Overview, Products & Services, Strategies & Insights, Developments And MNM View Might Not Be Captured In Case Of Unlisted Companies. 
 

List Of Tables(47 Tables)
 
Table 1 Global UCaaS Market Size, By Region, 2014-2019 ($Billion)
Table 2 Global UCaaS: Market Size By Component, 2014-2019 ($Billion)
Table 3 Telephony, Market Size By Region,2014-2019 ($Million)
Table 4 Telephony, Market Size By Vertical,2014-2019 ($Million)
Table 5 Unified Messaging, Market Size by Region, 2014-2019 ($Million)
Table 6 Unified Messaging, Market Size by Verticals, 2014-2019 ($Million)
Table 7 Global UCaaS: Conferencing, Market Size By Regions,2014-2019 ($Million)
Table 8 Global Conferencing, Market Size By Vertical,2014-2019 ($Million)
Table 9 Global Collaboration Platforms and Applications, Market Size By Region, 2014-2019 ($Million)
Table 10 Global Collaboration Platforms And Applications, Market Size By Vertical, 2014-2019 ($Million)
Table 11 UCaaS: Market Size By Organization Size,2014-2019 ($Billion)
Table 12 Small Business, Market Size By Region,2014-2019 ($Million)
Table 13 Medium Businesses, Market Size, By Region, 2014-2019 ($Million)
Table 14 Enterprises, Market Size, By Region,2014-2019 ($Million)
Table 15 Large Enterprises, Market Size, By Region, 2014-2019 ($Million)
Table 16 Global Market Size By Vertical, 2014-2019 ($Billion)
Table 17 BFSI Market Size By Region,2014-2019 ($Million)
Table 18 BFSI Market Size By Organization Size,2014-2019 ($Million)
Table 19 Telecom And IT, Market Size, By Region,2014-2019 ($Million)
Table 20 Telecom and IT, Market Size, By Organization Size, 2014-2019 ($Million)
Table 21 Consumer Goods and Retail, Market Size By Region, 2014-2019 ($Million)
Table 22 Consumer Goods and Retail, Market Size By Organization Size, 2014-2019 ($Million)
Table 23 Healthcare, Market Size By Regions,2014-2019 ($Million)
Table 24 Healthcare, Market Size by Organization Size, 2014-2019 ($Million)
Table 25 Public Sector and Utilities, Market Size by Region, 2014-2019 ($Million)
Table 26 Public Sector and Utilities, Market Size by Organization Size, 2014-2019 ($Million)
Table 27 Logistics and Transportation, Market Size by Region, 2014-2019 ($Million)
Table 28 Logistics and Transportation, Market Size, By Organization Size, 2014-2019 ($Million)
Table 29 Travel and Hospitality, Market Size By Region, 2014-2019 ($Million)
Table 30 Travel and Hospitality, Market Size By Organization Size, 2014-2019 ($Million)
Table 31 UCaaS: Other Verticals, Market Size And Y-O-Y Growth, 2014-2019 ($Million)
Table 32 UCaaS: Market Size, By Region,2014-2019 ($Billion)
Table 33 NA, Market Size, By Component,2014-2019 ($Million)
Table 34 NA, Market Size, By Organization Size,2014-2019 ($Million)
Table 35 NA, Market Size, By Vertical,2014-2019 ($Million)
Table 36 Europe, Market Size, By Component,2014-2019 ($Million)
Table 37 Europe, Market Size, By Organization Size, 2014-2019 ($Million)
Table 38 Europe, Market Size, By Vertical,2014-2019 ($Million)
Table 39 APAC, Market Size, By Component,2014-2019 ($Million)
Table 40 APAC, Market Size, By Organization Size,2014-2019 ($Million)
Table 41 APAC, Market Size, By Vertical,2014-2019 ($Million)
Table 42 LA, Market Size, By Component,2014-2019 ($Million)
Table 43 LA, Market Size, By Organization Size,2014-2019 ($Million)
Table 44 LA, Market Size, By Vertical,2014-2019 ($Million)
Table 45 MEA, Market Size, By Component,2014-2019 ($Million)
Table 46 MEA, Market Size, By Organization Size,2014-2019 ($Million)
Table 47 MEA, Market Size, By Vertical,2014-2019 ($Million)
 
 
List Of Figures (16 Figures)
 
Figure 1 Global Unified Communication as a service Market Size, By Region, 2014-2019 ($Billion)
Figure 2 Impact Analysis of DRO
Figure 3 Global UCaaS: Market Size By Technology,2014-2019 ($Billion)
Figure 4 Global Market Size By Organization Size,2014-2019 ($Billion)
Figure 5 Global Market Size By Vertical, 2014-2019 ($Billion)
Figure 6 Global Market Size, By Region, 2014-2019 ($Billion)
Figure 7 Company Snapshot: Alcatel-Lucent
Figure 8 Company Snapshot: Avaya
Figure 9 Company Snapshot: Cisco
Figure 10 Company Snapshot: CSC
Figure 11 Company Snapshot: Hewlett-Packard
Figure 12 Company Snapshot: IBM
Figure 13 Company Snapshot: Microsoft
Figure 14 Company Snapshot: Polycom
Figure 15 Company Snapshot: Verizon Communications
Figure 16 Company Snapshot: Voss

Migrating IT services from on-premise to cloud-based infrastructure seems appealing for the Unified Communication as a service market. It promises rapid deployment, greater agility, scalability and lowers the total cost of ownership. Although there are a lot of benefits, many large organizations consider cloud-based solutions impractical. They perceive cloud-based infrastructure as risky in terms of security, reliability, and regularity compliances. Apart from all these, the amount of customization, integration, and control required for large scale deployment is seen as an impractical task.

A large number of organizations have started using UCaaS to streamline communication and improve business processes, thus reducing travel time and increasing revenue. UCaaS also helps organizations operate at different sites by communicating more effectively and increasing market reach. Integration of different Unified Communications (UC) devices and technologies such as Instant Messaging (IM), Voice over Internet Protocol (VoIP), audio and video conferencing over cloud, presence management and mobility, provide an opportunity to different vendors to collaborate, giving rise to a new revenue model.

North America is expected to have the largest market share, followed by Europe. Due to a large population and increase in demand for better communication services, one can expect an increasing trend in implementation of Unified Communication as a service in India and China as well.

MarketsandMarkets estimates that enterprises will invest in the market in a much encouraging rate in the coming years. Sectors such as consumer goods and retail, BFSI, transportation and logistics, and telecom and IT have shown positive growth outlook in this market. These sectors account for a major share in the overall market. These developments are not only ensuring the overall growth of UCaaS market, but are also showcasing newer client success cases that make the this market move forward toward further implementations across other verticals.

MarketsandMarkets has segmented the Unified Communication as a service (UCaaS) market on the basis of components: telephony, unified messaging, conferencing, collaboration platforms, and applications; on the basis  organization size: small businesses (0-99), medium businesses (100-999), enterprises (1000-9999), and large enterprises (1000 +); on the basis of industry/verticals: Banking, Financial Services, and Insurance (BFSI), Telecom and Information Technology (IT), consumer goods and retail, healthcare, public sector and utilities, logistics and transportation, travel and hospitality, and others (including education, media and entertainment, manufacturing); and by regions: North America (NA), Asia Pacific (APAC), Europe (EU), Middle East and Africa (MEA), and Latin America (LA).

MarketsandMarkets forecasts the Unified Communication as a service (UCaaS) market to grow from $13.10 billion in 2014 to $23.34 billion in 2019. This represents a Compound Annual Growth Rate (CAGR) of 12.2% from 2014 to 2019. The table given below highlights the overall market opportunity, in terms of absolute dollar value and Year-over-Year (Y-o-Y) growth.

UcaaS, Market Size, 2014–2019 ($Billion), Market Growth, 2015–2019 (Y-O-Y %)

Unified Communication as a service (UCaaS) market

Source: MarketsandMarkets Analysis

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