HOME Top Market Reports Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021

Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021

By: marketsandmarkets.com
Publishing Date: August 2016
Report Code: TC 2477

 

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The Unified Communication as a Service market is estimated to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.6% during the forecast period. The base year considered for the study is 2015 and the market size forecast is from 2016 to 2021. Factors such as growing trend towards mobility and Bring Your Own Device (BYOD), continuous service support, low cost of ownership, and pay-per-use model are expected to boost the growth of the market during the forecast period.

Objectives of the Study:

The objective of the report is to define, describe, and forecast the UCaaS market on the basis of component, organization size (small, medium, enterprise and large enterprises), industry vertical, and region (North America, Europe, Asia-Pacific, and Latin America) and also to provide detailed information regarding the major factors influencing the growth of the market (drivers, restraints, opportunities, and challenges).

The research methodology used to estimate and forecast the Unified Communication as a Service market begins with capturing data on key vendor revenues through secondary sources, directories, and databases such as Factiva, Bloomberg, Business Week, company’s annual reports, press releases, websites, and others. The vendor offerings are also taken into consideration to determine market segmentation. The bottom-up procedure was employed to arrive at the overall market size of the global UCaaS market from the revenue of the key players in the market. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with key industry personnel, such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and to arrive at the exact statistics for all segments and subsegments. The breakdown of profiles of primary discussion participants is depicted in the below figure:

Unified Communication as a service (UCaaS) market

To know about the assumptions considered for the study, download the pdf brochure

The UCaaS ecosystem comprises unified communication service providers, such as Cisco Systems (U.S.), 8x8 (U.S.), West Corporation (U.S.), Microsoft Corporation (U.S.), Voss Solutions (U.S.), Star2star Communications (U.S.), and Polycom (U.S.); system integrators such as Siemens Corporation (Germany) and Wipro Limited (India); and enterprises such as Verizon Communication (U.S.) and BT Group (U.K.). Other stakeholders of the Unified Communication as a Service market include consulting service providers such as Computer Science Corporation (U.S.) and collaboration providers such as NTT Communication Corporation (Japan) and Avaya, Inc. (U.S.).

Key Target Audience

  • Government agencies
  • UCaaS solution vendors
  • UCaaS service providers
  • UCaaS solution consumers
  • Network solution providers
  • IT managers
  • Independent software vendors
  • Consulting firms
  • System integrators
  • Value-added resellers
  • Managed Security Service Providers (MSSPs)
  • Consultants/consultancies/advisory firms
  • Training and education service providers
  • Support and maintenance service providers
  • Network service providers

Scope of the Report

The research report categorizes the Unified Communication as a Service market to forecast the revenues and analyze the trends in each of the following subsegments:

By Component 

  • Telephony
  • Unified messaging
  • Conferencing
  • Collaboration platforms and applications.

By Organization Size

  • Small businesses
  • Medium businesses
  • Enterprises
  • Large enterprises

By Vertical 

  • BFSI
  • Telecom and IT
  • Consumer goods and retail
  • Healthcare
  • Public sector and utilities
  • Logistics and transportation
  • Travel and hospitality

By Region

  • North America
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customization as per the company’s specific requirements. The following customization options are available for the report:

Product Analysis

  • Product matrix provides a detailed information and product comparison

Geographic Analysis

  • Further breakdown of the North American UCaaS market
  • Further breakdown of the European UCaaS market
  • Further breakdown of the APAC UCaaS market

Company Information

  • Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 13)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered
    1.4 Currency
    1.5 Limiations
    1.6 Stakeholders

2 Research Methodology (Page No. - 16)
    2.1 Research Data
    2.2 Market Size Estimation
    2.3 Market Breakdown and Data Triangulation
    2.4 Market Share Estimation
           2.4.1 Key Data Taken From Secondary Sources
           2.4.2 Key Data Taken From Primary Sources
           2.4.3 Key Industry Insights
    2.5 Assumptions

3 Executive Summary (Page No. - 25)

4 Premium Insights (Page No. - 29)
    4.1 Attractive Market Opportunities in The Market
    4.2 Market By Components
    4.3 Global Unified Communication as A Service Market
    4.4 Market By Industry
    4.5 Market By Region
    4.6 Life Cycle Analysis, By Region, 2016

5 Unified Communication as A Service Market Overview (Page No. - 33)
    5.1 Introduction
    5.2 Evolution
    5.3 Market Segmentation
    5.4 Market Dynamics
           5.4.1 Drivers
                    5.4.1.1 Low Cost of Ownership as Compared to Other Communications Tools
                    5.4.1.2 Pay-Per-Use Model of Charging the End-Users
                    5.4.1.3 Increasing Smbs Demand for UCaaS
                    5.4.1.4 Integration Improvement Increase Usability
                    5.4.1.5 Growing Trends Towards Mobility and Byod
                    5.4.1.6 Continuous Service Support
           5.4.2 Restraints
                    5.4.2.1 Security Issues are an Obstacle for the UCaaS Market
                    5.4.2.2 Awareness of Cloud Uc in Some Geographical Regions
           5.4.3 Opportunities
                    5.4.3.1 Communication on the Move With New Techniques
                    5.4.3.2 Untapped Or Less Explored Markets
                    5.4.3.3 Rising Interest of Big Players
           5.4.4 Challenges
                    5.4.4.1 Difficult to Replace Traditional Way of Communication With Unified Communication
                    5.4.4.2 Poor IT Infrastructure is Big Challenge for Uc

6 Industry Trends (Page No. - 41)
    6.1 Introduction
    6.2 Unified Communication as A Service Market Value Chain
    6.3 Ecosystem
    6.4 Top Vendors Ecosystem

7 Unified Communication as A Service Market Analysis, By Component (Page No. - 45)
    7.1 Introduction
    7.2 Telephony
    7.3 Unified Messaging
    7.4 Conferencing
    7.5 Collaboration Platforms and Application

8 Unified Communication as A Service Market Analysis, By Organization Size (Page No. - 54)
    8.1 Introduction
    8.2 Small Businesses
    8.3 Medium Businesses
    8.4 Enterprises
    8.5 Large Enterprises

9 Unified Communication as A Service Market Analysis, By Industry (Page No. - 65)
    9.1 Introduction
    9.2 Banking, Financial Service and Insurance
    9.3 Telecom and IT
    9.4 Consumer Goods and Retail
    9.5 Healthcare
    9.6 Public Sector and Utilities
    9.7 Logistics and Transportation
    9.8 Travel and Hospitality
    9.9 Other Industries

10 Geographic Analysis (Page No. - 80)
     10.1 Introduction
     10.2 North America
     10.3 Europe
     10.4 Asia-Pacific
     10.5 Middle East and Africa
     10.6 Latin America

11 Competitive Landscape (Page No. - 95)
     11.1 Overview
     11.2 Competitive Situation and Trends
             11.2.1 New Product Launches
             11.2.2 Partnerships, Agreements, and Collaborations
             11.2.3 Mergers and Acquisitions

12 Company Profiles (Page No. - 105)
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
     12.1 Introduction
     12.2 Cisco Systems, Inc.
     12.3 Computer Sciences Corporation
     12.4 BT Group
     12.5 8x8, Inc.
     12.6 West Corporation
     12.7 Microsoft Corporation
     12.8 Voss Solutions
     12.9 Verizon Communications, Inc.
     12.10 Star2star Communications
     12.11 Polycom, Inc.

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 136)
     13.1 Insights of Industry Experts
     13.2 Discussion Guide
     13.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.4 Introducing RT: Real Time Market Intelligence
     13.5 Available Customizations
     13.6 Related Reports


List of Tables (71 Tables)

Table 1 Global Unified Communication as A Service Market Size and Growth Rate, 2014-2021 (USD Million, Y-O-Y %)
Table 2 Global Market, By Component, 2014-2021 (USD Million)
Table 3 Telephony: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 4 Telephony: Market Size, By Industry, 2014–2021 (USD Million)
Table 5 Telephony: Market Size, By Region, 2014–2021 (USD Million)
Table 6 Unified Messaging: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 7 Unified Messaging: Market Size, By Industry, 2014–2021 (USD Million)
Table 8 Unified Messaging: Market Size, By Region, 2014–2021 (USD Million)
Table 9 Conferencing: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 10 Conferencing: Market Size, By Industry, 2014–2021 (USD Million)
Table 11 Conferencing: Market Size, By Region, 2014–2021 (USD Million)
Table 12 Collaboration Platforms and Application: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 13 Collaboration Platforms and Applications: Market Size, By Industry, 2014–2021 (USD Million)
Table 14 Collaboration Platforms and Applications: Market Size, By Region, 2014–2021 (USD Million)
Table 15 Unified Communication as A Service Market Size, By Organization Size, 2014–2021 (USD Million)
Table 16 Small Businesses: Market Size, By Component, 2014–2021 (USD Million)
Table 17 Small Businesses: Market Size , By Industry, 2014–2021 (USD Million)
Table 18 Small Businesses: Market Size, By Region, 2014–2021 (USD Million)
Table 19 Medium Businesses: Market Size, By Component, 2014–2021 (USD Million)
Table 20 Medium Businesses: Market Size, By Industry, 2014–2021 (USD Million)
Table 21 Medium Businesses: Market Size, By Region, 2014–2021 (USD Million)
Table 22 Enterprises: Market Size, By Component, 2014–2021 (USD Million)
Table 23 Enterprises: Market Size, By Industry, 2014–2021 (USD Million)
Table 24 Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 25 Large Enterprises: Market Size, By Component, 2014–2021 (USD Million)
Table 26 Large Enterprises: Market Size, By Industry, 2014–2021 (USD Million)
Table 27 Large Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 28 Unified Communication as A Service Market Size, By Industry, 2014–2021 (USD Million)
Table 29 Banking, Financial Services, and Insurance: Market Size, By Component, 2014–2021 (USD Million)
Table 30 Banking, Financial Services, and Insurance: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 31 Banking, Financial Services, and Insurance: Market Size, By Region, 2014–2021 (USD Million)
Table 32 Telecom and IT: Market Size, By Component, 2014–2021 (USD Million)
Table 33 Telecom and IT: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 34 Telecom and IT: Market Size, By Region, 2014–2021 (USD Million)
Table 35 Consumer Goods and Retail: Market Size, By Component, 2014–2021 (USD Million)
Table 36 Consumer Goods and Retail: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 37 Consumer Goods and Retail: Market Size, By Region, 2014–2021 (USD Million)
Table 38 Healthcare: Market Size, By Component, 2014–2021 (USD Million)
Table 39 Healthcare: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 40 Healthcare: Market Size, By Region , 2014–2021 (USD Million)
Table 41 Public Sector and Utilities: Market Size, By Component, 2014–2021 (USD Million)
Table 42 Public Sector and Utilities: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 43 Public Sector and Utilities: Market Size, By Region, 2014–2021 (USD Million)
Table 44 Logistics & and Transportation: Market Size, By Component, 2014–2021 (USD Million)
Table 45 Logistics and Transportation: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 46 Logistics and Transportation: Market Size, By Region, 2014–2021 (USD Million)
Table 47 Travel and Hospitality: Market Size, By Component, 2014–2021 (USD Million)
Table 48 Travel and Hospitality: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 49 Travel and Hospitality: Market Size, By Region, 2014–2021 (USD Million)
Table 50 Other Industries: Market Size, By Component, 2014–2021 (USD Million)
Table 51 Other Industries: Market Size, By Organization Size, 2014–2021 (USD ,Million)
Table 52 Other Industries: Market Size, By Region, 2014–2021 (USD Million)
Table 53 Unified Communication as A Service Market Size, By Region, 2014-2021 (USD Million)
Table 54 North America: Market Size, By Component, 2014–2021 (USD Million)
Table 55 North America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 56 North America: Market Size, By Industry, 2014–2021 (USD Million)
Table 57 Europe: Market Size, By Component, 2014–2021 (USD Million)
Table 58 Europe: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 59 Europe: Market Size, By Industry, 2014–2021 (USD Million)
Table 60 Asia-Pacific: Market Size, By Component, 2014–2021 (USD Million)
Table 61 Asia-Pacific: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 62 Asia-Pacific: Market Size, By Industry, 2014–2021 (USD Million)
Table 63 Middle East and Africa: Market Size, By Component, 2014–2021 (USD Million)
Table 64 Middle East and Africa: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 65 Middle East and Africa: Market Size, By Industry, 2014–2021 (USD Million)
Table 66 Latin America: Market Size, By Component, 2014–2021 (USD Million)
Table 67 Latin America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 68 Latin America: Market Size, By Industry, 2014–2021 (USD Million)
Table 69 New Product Launches, 2013–2016
Table 70 Partnerships, Agreements, and Collaborations, 2013–2016
Table 71 Mergers and Acquisitions, 2012–2016


List of Figures (56 Figures)

Figure 1 Global Unified Communication as A Service Market: Research Design
Figure 2 Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Break Down of Primary Interviews: By Company Type, Designation, and Region
Figure 5 Data Triangulation
Figure 6 Components Snapshot (2016-2021): Market for Collaboration Platforms & Application to Grow at the Highest CAGR
Figure 7 Organization Size Snapshot (2016-2021): Small Businesses Segment is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 8 Industry Snapshot (2016-2021): Travel & Hospitality Segment is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 9 Geography Snapshot (2016-2021): APAC is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 10 North America is Expected to Hold the Largest Market Share in 2016
Figure 11 Rise in Adoption of Cloud-Based Unified Communication as A Service is the Key Driving Factor
Figure 12 Telephony, Conferencing, and Unified Messaging are the Top Three Components Expected to Gain the Highest Traction in Terms of Market Size
Figure 13 North America Holds the Largest Share in the Unified Communication as A Service Market (2016)
Figure 14 BFSI Industry Will Continue to Dominate the Market in 2021
Figure 15 Asia-Pacific to Grow at the Highest CAGR as Compared to Other Regions
Figure 16 Regional Life Cycle – Mea is Expected to Be in the Introductory Phase in 2015
Figure 17 Evolution of UCaaS Market
Figure 18 Unified Communication as A Service Market Segmentation
Figure 19 Market Dynamics of Market
Figure 20 Value Chain Analysis
Figure 21 Ecosystem
Figure 22 Top Vendors Ecosystem
Figure 23 Telephony is Expected is Expected to Hold the Largest Market During the Forecast Period (2016-2021)
Figure 24 Unified Communication as A Service Market Size, By Organization Size
Figure 25 Enterprises Segment is Expected to Lead Among Organization Size During the Forecast Period
Figure 26 Small Businesses Segment is Expected to Show Considerable Growth in Asia-Pacific During Forecast Period (2016 – 2021)
Figure 27 Medium Businesses Segment is Expected to Show Considerable Growth in Asia-Pacific During Forecast Period (2016 – 2021)
Figure 28 Enterprises Segment is Expected to Show Considerable Growth in Asia-Pacific During Forecast Period (2016 – 2021)
Figure 29 Large Enterprises Segment is Expected to Show Considerable Growth in Asia-Pacific During Forecast Period (2016 – 2021)
Figure 30 Unified Communication as A Service Market, By Industry
Figure 31 Consumer Goods & Retail, BFSI, and Logistics & Transportation are the Top Three Industry to Show Considerable Growth During the Forecast Period
Figure 32 Asia-Pacific Region is Expected to Exhibit the Highest Growth Rate in theMarket During the Forecast Period
Figure 33 Regional Snapshot: Asia-Pacific is Emerging as the New Hotspot
Figure 34 Regional Snapshot (2015-2021): Asia-Pacific is an Attractive Destination for the Overall Unified Communication as A Service Market
Figure 35 North America Market Snapshot
Figure 36 Asia-Pacific Market Snapshot
Figure 37 Asia-Pacific is the Fastest-Growing Region in the Market
Figure 38 Companies Adopted New Product Launch as the Key Growth Strategy Between 2013 and 2016
Figure 39 Market Evaluation Framework
Figure 40 Battle for Market Share: New Product Launches and Partnerships Were the Key Strategies
Figure 41 Geographic Revenue Mix of Top 5 Market Players
Figure 42 Cisco Systems, Inc.: Company Snapshot
Figure 43 Cisco Systems, Inc.: SWOT Analysis
Figure 44 Computer Sciences Corporation: Company Snapshot
Figure 45 CSC: SWOT Analysis
Figure 46 BT Group: Company Snapshot
Figure 47 BT Group: SWOT Analysis
Figure 48 8x8, Inc.: Company Snapshot
Figure 49 8x8, Inc.: SWOT Analysis
Figure 50 West Corporation: Company Snapshot
Figure 51 West Corporation: SWOT Analysis
Figure 52 Microsoft Corporation: Company Snapshot
Figure 53 Microsoft Corporation: SWOT Analysis
Figure 54 Verizon Communications: Company Snapshot
Figure 55 Polycom, Inc.: Company Snapshot
Figure 56 Polycom, Inc.: SWOT Analysis

MarketsandMarkets forecasts the Unified Communication as a Service market size to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.6%. Growing trends towards mobility and Bring Your Own Device (BYOD) are some of the key factors driving the UCaaS market. Other driving forces include the growing need for operational efficiency and cost savings.

The UCaaS market is broadly classified by component, organization size, industry, and region. The component segment is further divided into telephony, unified messaging, conferencing, collaboration platform & applications. The collaboration platform and application segment is expected to grow at the highest CAGR during the forecast period; collaboration platform and application in the component segment is projected to witness a high demand owing to its special feature of improving business processes with advanced digital transformation.

Organizations are rapidly deploying unified communication solutions to get a world-class infrastructure of communication. The demand for unified communication solutions is increasing due to the cost-effective and time-efficient features of cloud; the demand by businesses segment is expected to grow at the highest CAGR during the forecast period, due to their requirement for cost-effective solutions.

Consumer goods and retail holds the largest share of the Unified Communication as a Service market in 2016. The growth is fueled by the real-time services of UCaaS to streamline the business processes. The travel and hospitality vertical is expected to grow at the highest CAGR during the forecast period due to the increasing adoption of web and mobile-based business applications for world-class communication network across the globe.

The global market has been segmented on the basis of regions into North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America to provide a region-specific analysis in the report. The North American region, followed by Europe, is expected to become the largest revenue generating region for UCaaS service providers in 2016. This is mainly because in the developed economies of the U.S. and Canada, there is a high focus on innovations obtained from research and development and technology. The APAC region is expected to be fastest growing region in the Unified Communication as a Service market. The growth in this region is primarily driven by the growing trends of mobility and BYOD.

Unified Communication as a service (UCaaS) market

The UCaaS market faces challenges such as lack of awareness about unified communications in some geographical regions. Factors such as security issues are the obstacle to market growth.

Major service providers offering unified communication services across the globe are Cisco Systems (U.S.), Computer Science Corporation (U.S.), BT Group (U.K.), 8x8 (U.S.), West Corporation (U.S.), Microsoft Corporation (U.S.), Voss Solutions (U.S.), Verizon Communication (U.S.), Star2star Communications (U.S.), and Polycom (U.S.). These vendors have adopted different types of organic and inorganic growth strategies such as new product launches, partnerships & collaborations, and mergers & acquisitions to expand their offerings in the Unified Communication as a Service market.

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Available Customizations Title

Client Consult Problem Statement :

For a leading telecommunications equipment and solutions provider, MarketsandMarkets estimated the opportunity for various communication infrastructure segments to help the client recognize the market potential for its offerings across different regions.

Solution Provided:
  1. Methodology Adopted by MnM:
    • Market data was collected from secondary and primary ....
  1. Methodology Adopted by MnM:
    • Market data was collected from secondary and primary sources. MnM conducted 100+ primary interviews to understand the overall market trends, adoption scenarios for M2M communications, operational communications, unified communication and collaboration among others
    • Top communication infrastructure and service providers as well as key opinion leaders were considered  to gather insights about adoption trends, market dynamics, and global clients
  2. Actual Solution Provided:
    • Analyzed communication infrastructure solutions and services offered across various verticals. Assessed communication infrastructure market to understand the uptake and growth of various convergence and next generation networks for critical business decisions
    • Tracked innovative trends and development activities carried out in the area of communication infrastructure to forecast the market for the next 5 years
    • Identified the market opportunities for the client in the communication infrastructure market segments. Identified top global clients across different verticals and their spending on various communication infrastructure segments

Value Delivered:

Through the detailed outcome of the study, MnM’s client, a leading telecommunications equipment and solutions provider was able to estimate the opportunity across Data Transport Networks, Unified Communication and Collaboration, Voice Networks, Operational Communication, M2M Communications, Public Address and General Alarm, Secured Communication, Wireless Access Network Development, and Video Surveillance. The communications infrastructure market assessment was beneficial for the client to understand the uptake and growth of various convergence and next generation networks for critical business decisions in Russia, Common wealth of Independent States (CIS), Middle East and North Africa, Europe, and Caribbean and Latin American countries.

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