HOME Top Market Reports Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020

Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020

By: marketsandmarkets.com
Publishing Date: August 2015
Report Code: TC 2477

 

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UCaaS in communication industry offers a customized software platform for better connectivity, which supports integration of various functions including email, directory services, conferencing, telephony, messaging, and call & multimedia/cross media that can be easily managed within an organization. UCaaS is usually considered as the best option which supports real time, near field messaging, collaboration, and interactive systems. It facilitates communication for broad range of user across the small, medium businesses and enterprises with cloud-based access, which is considered as the central driver of UCaaS market.

Other factors which influence the UCaaS market include its rising demand and adaptation in small and medium business enterprises. This service enables employees to use varied devices, such as wireless phone, personal digital assistant, personal computers, and mobile phones in organization and enterprises and removes the obstacles that organizations face in business communication.

Consumer goods & retail vertical is now transforming from standalone ventures to large enterprises, which would require the best possible communication process for better business transactions. This is expected to be the major factor for the increasing adoption of UCaaS in retail industry vertical.

Some of the major players in this market are Avaya, Cisco, Microsoft, Alcatel-Lucent, Microsoft, HP, IBM, CSC, Verizon Communication, Voss, and Polycom. This research report provides an overview, market study, and segmentation based on various infrastructure integration services, applications integration services, consulting, regions, and verticals for the UCaaS market. Furthermore, the report gives a detailed analysis on global trends and forecasts, competitive landscape, and analysis on venture capital fundings (VC) and mergers & acquisitions (M&A) related to the UCaaS market.

The UCaaS market research report categorizes the global UCaaS market on the basis of component, organization size, industry vertical, and region. It also forecasts market sizes and analyzes trends in each of the submarkets.

On the Basis of Components:

The UCaaS market is segmented on the basis of components into telephony, unified messaging, conferencing, collaboration platforms, and application.

On the Basis of Organization Size:

The UCaaS market is segmented on the basis of organization size into small businesses (0-99), medium businesses (100-999), enterprises (1000-9999), and large enterprises (1000+).

On the Basis of Industry Vertical:

The UCaaS market is segmented on the basis of industry verticals into banking, financial services, and insurance (BFSI), telecom & IT (IT), consumer goods & retail, healthcare, public sector & utilities, logistics & transportation, travel & hospitality, and others (including education, media & entertainment, manufacturing).

On the Basis of Region:

The UCaaS market is segmented on the basis of region into North America (NA), Europe (EU), Middle East & Africa (MEA), Asia-Pacific (APAC), and Latin America (LA).

Table of Contents

1 Introduction (Page No. - 14)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Markets Covered
    1.5 Year
    1.6 Currency
    1.7 Stakeholders

2 Research Methodology (Page No. - 17)
    2.1 Market Size Estimation
    2.2 Market Breakdown and Data Triangulation
    2.3 Market Share Estimation
           2.3.1 Key Data Points Taken From Secondary Sources
           2.3.2 Key Data Points From Primary Sources
           2.3.3 Assumptions
           2.3.4 Key Industry Insights

3 Executive Summary (Page No. - 26)

4 Premium Insights (Page No. - 30)
    4.1 Attractive Market Oppurtunities in Unified Communication as A Service Market
    4.2 Unified Communication as A Service Market – Top Three Components
    4.3 Global Unified Communication as A Service Market
    4.4 Unified Communication as A Service  Market Potential
    4.5 Unified Communication as A Service  Vertical Market
    4.6 Unified Communication as A Service Regional Market
    4.7 Life Cycle Analysis, By Region 2015

5 Market Overview (Page No. - 36)
    5.1 Introduction
    5.2 Evolution
    5.3 Market Segmentation
    5.4 Market Dynamics
           5.4.1 Drivers
                    5.4.1.1 Condense Front-Load Capital
                    5.4.1.2 Pay-Per-Use
                    5.4.1.3 Increasing Smb Demand for Ucaas
                    5.4.1.4 Increasing Byod and Enterprise Mobility Trend
                    5.4.1.5 Continuous Service Support
           5.4.2 Restraints
                    5.4.2.1 Deployment Size
                    5.4.2.2 Security
                    5.4.2.3 Awareness
           5.4.3 Opportunities
                    5.4.3.1 Communication on the Move
                    5.4.3.2 Untapped Or Less Explored Markets
           5.4.4 Challenges
                    5.4.4.1 Difficult to Replace Traditional Way of Communication With Unified Communication
                    5.4.4.2 Poor It Infrastructure

6 Industry Trends (Page No. - 45)
    6.1 Introduction
    6.2 Unified Communicatin as A Service Value Chain
    6.3 Ecosystem

7 Unified Communication as A Service : Market Size, Analysis & Forecast By Components (Page No. - 48)
    7.1 Introduction
           7.1.1 Telephony
                    7.1.1.1 Overview
           7.1.2 Unified Messaging
                    7.1.2.1 Overview
           7.1.3 Conferencing
                    7.1.3.1 Overview
           7.1.4 Collaboration Platforms & Application
                    7.1.4.1 Overview

8 Unified Communication as A Service : Market Size, Analysis & Forecast By Organization Size (Page No. - 57)
    8.1 Introduction
    8.2 Small Businesses
           8.2.1 Overview
    8.3 Medium Businesses
           8.3.1 Overview
    8.4 Enterprises
           8.4.1 Overview
    8.5 Large Enterprises
           8.5.1 Overview

9 Unified Communication as A Service : Market Size, Analysis & Forecast By Vertical (Page No. - 66)
    9.1 Introduction
    9.2 Banking, Financial, Service, and Insurance (BFSI)
           9.2.1 Overview
    9.3 Telecom & It
           9.3.1 Overview
    9.4 Consumer Goods & Retail
           9.4.1 Overview
    9.5 Healthcare
           9.5.1 Overview
    9.6 Publice Sector & Utilities
           9.6.1 Overview
    9.7 Logistics & Transportaion
           9.7.1 Overview
    9.8 Travel & Hospitality
           9.8.1 Overview
    9.9 Other Vertical
           9.9.1 Overview

10 Unified Communication as A Service: Market Size, Analysis and Forecast By Region (Page No. - 78)
     10.1 Introduction
     10.2 North America (NA)
             10.2.1 Overview
     10.3 Europe (Eu)
             10.3.1 Overview
     10.4 Asia-Pacific (APAC)
             10.4.1 Overview
     10.5 Middle East & Africa (MEA)
             10.5.1 Overview
     10.6 Latin America (LA)
             10.6.1 Overview

11 Competitive Landscape (Page No. - 93)
     11.1 Overview
     11.2 Competitve Situtation and Trends
             11.2.1 New Product Developments
             11.2.2 Agreements, Partnership, and Collaborations
             11.2.3 Mergers, and Acquisitions

12 Company Profiles (Page No. - 100)
     12.1 Introduction
     12.2 Alcatel – Lucent
             12.2.1 Business Overview
             12.2.2 Product/Solution Portfolio
             12.2.3 Key Strategy
             12.2.4 Recent Developments
             12.2.5 SWOT Analysis
     12.3 Avaya
             12.3.1 Business Overview
             12.3.2 Product/Solution Portfolio
             12.3.3 Key Strategy
             12.3.4 Recent Developments
             12.3.5 SWOT Analysis
     12.4 Cisco
             12.4.1 Business Overview
             12.4.2 Product/Solution Portfolio
             12.4.3 Key Strategy
             12.4.4 Recent Developments
             12.4.5 SWOT Analysis
     12.5 Computer Sciences Corporation (CSC)
             12.5.1 Business Overview
             12.5.2 Product/Solution Portfolio
             12.5.3 Key Strategy
             12.5.4 Recent Developments
             12.5.5 SWOT Analysis
     12.6 Hewlett-Packard
             12.6.1 Business Overview
             12.6.2 Product/Solution Portfolio
             12.6.3 Key Strategy
             12.6.4 Recent Developments
             12.6.5 SWOT Analysis
     12.7 IBM
             12.7.1 Business Overview
             12.7.2 Product/Solution Portfolio
             12.7.3 Key Strategy
             12.7.4 Recent Developments
             12.7.5 SWOT Analysis
     12.8 Microsoft
             12.8.1 Business Overview
             12.8.2 Product/Solution Portfolio
             12.8.3 Key Strategy
             12.8.4 Recent Developments
             12.8.5 SWOT Analysis
     12.9 Polycom
             12.9.1 Business Overview
             12.9.2 Product/Solution Portfolio
             12.9.3 Key Strategy
             12.9.4 Recent Developments
             12.9.5 SWOT Analysis
     12.10 Verizon Communication
             12.10.1 Business Overview
             12.10.2 Product/Solution Portfolio
             12.10.3 Key Strategy
             12.10.4 Recent Developments
             12.10.5 SWOT Analysis
     12.11 VOSS
             12.11.1 Business Overview
             12.11.2 Product/Solution Portfolio
             12.11.3 Key Strategy
             12.11.4 Recent Developments

13 Appendix (Page No. - 140)
     13.1 New Product Launch
     13.2 Mergers & Acquisition (M&A)
     13.3 Insights of Industry Experts
     13.4 Discussion Guide
     13.5 Introducing RT: Real Time Market Intelligence
     13.6 Available Customizations
     13.7 Related Reports


List of Tables (77 Tables)

Table 1 Global Unified Communication as A Service Market Size and Growth Rate, 2013-2020 ($Million, Y-O-Y %)
Table 2 Increasing Mobility & Byod Trend is Propelling the Growth Unified Communication as A Service  Market
Table 3 Lack of Awareness  is Propelling the Growth Unified Communication as A Service  Market
Table 4 Lack of Awareness  is Propelling the Growth Unified Communication as A Service  Market
Table 5 Integrating Logical, Unified Communication as A Service is Propelling the Growth of Unified Communication as A Service Market
Table 6 Global Unified Communication as A Service Market By Components (Usd Bn)
Table 7 Telephony Market Size, By Organization Size, 2014–2020 ($Billion)
Table 8 Telephony Market Size, By Vertical, 2014–2020 ($Billion)
Table 9 Telephony Market Size, By Region, 2014–2020 ($Billion)
Table 10 Unified Messaging Market Size, By Organization Size, 2014–2020 ($Billion)
Table 11 Unified Messaging Market Size, By Vertical, 2014–2020 ($Billion)
Table 12 Unifed Messaging Market Size, By Region, 2014–2020($Billion)
Table 13 Conferencing Market Size, By Organization Size, 2014–2020 ($Billion)
Table 14 Conferencing Market Size, By Vertical, 2014–2020 ($Billion)
Table 15 Conferencing Market Size, By Region, 2014–2020 ($Billion)
Table 16 Collaboration Platforms & Application Market Size, By Organization Size, 2014–2020 ($Billion)
Table 17 Collaboration Platforms & Applications Market Size, By Vertical, 2014–2020 ($Billion)
Table 18 Collaboration Platforms & Applications Market Size, By Region, 2014–2020 ($Billion)
Table 19 Unified Communication as A Service Market Size, By Organization Size, 2014–2020 ($Billion)
Table 20 Small Businesses Market Size , By Components , 2014–2020 ($Billion)
Table 21 Small Businesses Market Size , By Vertical , 2014–2020 ($Billion)
Table 22 Small Businesses Market Size , By Region , 2014–2020 ($Billion)
Table 23 Medium Businesses Market Size , By Components , 2014–2020 ($Billion)
Table 24 Medium Businesses Market Size , By Vertical , 2014–2020 ($Billion)
Table 25 Medium Businesses Market Size , By Region , 2014–2020 ($Billion)
Table 26 Enterprises Market Size , By Components , 2014–2020 ($Billion)
Table 27 Enterprises Market Size , By Vertical , 2014–2020 ($Billion)
Table 28 Enterprises Market Size , By Region , 2014–2020 ($Billion)
Table 29 Large Enterprises Market Size , By Components , 2014–2020 ($Billion)
Table 30 Large Enterprises Market Size , By Vertical , 2014–2020 ($Billion)
Table 31 Large Enterprises Market Size , By Region , 2014–2020 ($Billion)
Table 32 Unified Communication as A Service Market Size, By Vertical,  2014–2020 ($Billion)
Table 33 BFSI Market Size, By Components , 2014–2020 ($Billion)
Table 34 BFSI Market Size, By Organization Size , 2014–2020 ($Billion)
Table 35 BFSI Market Size, By Region , 2014–2020 ($Billion)
Table 36 Telecom & It Market Size, By Components , 2014–2020 ($Billion)
Table 37 Telecom & It Market Size, By Organization Size , 2014–2020 ($Billion)
Table 38 Telecom & It Market Size, By Region , 2014–2020 ($Billion)
Table 39 Consumer Goods & Retail Market Size, By Components , 2014–2020 ($Billion)
Table 40 Consumer Goods & Retail Market Size, By Organization Size , 2014–2020 ($Billion)
Table 41 Consumer Goods & Retail  Market Size, By Region , 2014–2020 ($Billion)
Table 42 Healthcare Market Size, By Components , 2014–2020 ($Billion)
Table 43 Healthcare Market Size, By Organization Size , 2014–2020 ($Billion)
Table 44 Healthcare Market Size, By Region , 2014–2020 ($Billion)
Table 45 Public Sector & Utilities  Market Size, By Components , 2014–2020 ($Billion)
Table 46 Public Sector & Utilities Size, By Organization Size , 2014–2020 ($Billion)
Table 47 Public Sector & Utilities  Market Size, By Region , 2014–2020 ($Billion)
Table 48 Logistics & Transportaion Market Size, By Components , 2014–2020 ($Billion)
Table 49 Logistics & Transportation Market Size, By Organization Size , 2014–2020 ($Billion)
Table 50 Logistics & Transportaion Market Size, By Region , 2014–2020 ($Billion)
Table 51 Travel & Hospitality  Market Size, By Components , 2014–2020 ($Billion)
Table 52 Travel & Hospitality Market Size, By Organization Size , 2014–2020 ($Billion)
Table 53 Travel & Hospitality  Market Size, By Region , 2014–2020 ($Billion)
Table 54 Other Vertical  Market Size, By Components , 2014–2020 ($Billion)
Table 55 Other Vertical Market Size, By Organization Size , 2014–2020 ($Billion)
Table 56 Other Vertical  Market Size, By Region , 2014–2020 ($Billion)
Table 57 Unified Communication as A Service Market Size, By Region, 2013-2020 ($Billion)
Table 58 North America: Unified Communication as A Service Market Size,  By Components, 2015–2020 ($Billion)
Table 59 North America: Unified Communication as A Service Market Size,  By Organization Size, 2015–2020 ($Billion)
Table 60 North America: Unified Communication as A Service Market Size, By Vertical, 2015–2020 ($Billion)
Table 61 Europe: Unified Communication as A Service Market Size, By Components, 2015–2020($Billion)
Table 62 Europe: Unified Communication as A Service Market Size, By Organization Size, 2015–2020($Billion)
Table 63 Europe: Unified Communication as A Service Market Size, By Vertical, 2015–2020($Billion)
Table 64 APAC: Unified Communication as A Service Market Size, By Components, 2015–2020($Billion)
Table 65 APAC: Unified Communication as A Service Market Size, By Organization Size, 2015–2020($Billion)
Table 66 APAC: Unified Communication as A Service Market Size, By Vertical, 2015–2020($Billion)
Table 67 MEA: Unified Communication as A Service Market Size, By Components, 2015–2020 ($Billion)
Table 68 MEA: Unified Communication as A Service Market Size, By Organization Size, 2015–2020 ($Billion)
Table 69 MEA: Unified Communication as A Service Market Size, By Vertical, 2015–2020($Billion)
Table 70 Latin America: Unified Communication as A Service Market Size, By Components, 2015–2020($Billion)
Table 71 Latin America: Unified Communication as A Service Market Size, By Organization Size, 2015–2020 ($Billion)
Table 72 Latin America: Unified Communication as A Service Market Size, By Vertical, 2015–2020($Billion)
Table 73 New Product Development, 2013-2015
Table 74 Agreement, Partnership, and Collaboratins, 2013-2015
Table 75 Merger and Acquisitions, 2013-2015
Table 76 New Product Launch
Table 77 Mergers & Acquisition


List of Figures (63 Figures)

Figure 1 Research Methodology
Figure 2 Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Break Down of Primary Interviews: By Company Type, Designation, & Region
Figure 5 Data Triangulation
Figure 6 Unified Communication as A Service  Market Size, Components Snapshot (2015-2020): Market for Collaboration Platforms & Application Grow at Highest CAGR
Figure 7 Unified Communication as A Service  Market Size, Organization Size Snapshot (2015-2020): Market for Small Business is Expected to Grow at Highest CAGR  in the Next Five Years
Figure 8 Unified Communication as A Service  Market Size, Vertical  Snapshot (2015-2020): Market of Travel & Hospitality is Expected to Grow at Highest CAGR  in the Next Five Years
Figure 9 Unified Communication as A Service  Market Size, Geography Snapshot (2015-2020): Market in APAC is Expected to Grow at Highest CAGR  in the Next Five Years
Figure 10 Global Unified Communication as A Service Market Share, 2015 - North America is Expected to Exhibit the Highest Market Share in 2015
Figure 11 Rise in Adoptation of Cloud Based Unified Communication as A Service Market are Driving Factor for Unified Communication as A Service Market
Figure 12 Telephony, Conferencing, & Unified Messaging are the Top Three Components Gaining the Highest Traction in Terms of Market Size
Figure 13 North America Holds the Maximum Share in the Unified Communication as A Service Market (2015)
Figure 14 Asia- Pacific  is Expected to Have the Highest Market Growth Potential During the Forecast Period
Figure 15 BFSI Sector Will Continue the to Dominate the Unified Communication as A Service Market in the Next Five Years
Figure 16 Asia Pacific Market to Agrow Faster as Compared to Other Regions
Figure 17 Regional Life Ycle – MEA & La Expected to Be in the Introduction Phase for the Year 2015
Figure 18 Unified Communication as A Service Market Segmentation
Figure 19 Lowered Cost of Tenure and Increasing Byod & Enterprise Mobility By Organization for Better Communication Will Drive the Ed Tech and Smart Classrooms Market
Figure 20 Value Chain
Figure 21 Ecosystem
Figure 22 Telephony is the Leading the Unified Communication as A Service Market in Components Type
Figure 23 Unified Communication as A Service Market Size, By Organization Size : Snapshot
Figure 24 Enterprises is the Leading the Organiztion Size Market
Figure 25 Small Businesses is Expected to Show Considerable Growth in the APAC Region
Figure 26 Medium Businesses  is Expected to Show Considerable Growth in the APAC Region
Figure 27 Enterprises   is Expected to Show Considerable Growth in the APAC  Region
Figure 28 Large Enterprises   is Expected to Show Considerable Growth in the APAC  Region
Figure 29 Unified Communication as A Service Market, By Vertical
Figure 30 Consumer Goods & Retail, BFSI, Logistics & Transporttaion are the Top Three Vertical That Shows Considerable Growth in Forecasted Period.
Figure 31 Asia-Pacific Will Exhibit the Highest Growth Rate in the Unified Communication as A Service Market
Figure 32 Geographic Snapshot – Asia-Pacific is Emerging as A New Hotspot
Figure 33 Geographic Snapshot (2015-2020): Asia-Pacific is an Attractive Destination for the Overall Unified Communication as A Service Market
Figure 34 North America Market Snapshot: Telephony, Enterpries and Consumer Good and Retail is Expected to Contribute Maximum to the Market Value in 2015
Figure 35 Europe  Market Snapshot: Telephony, Enterprises and Consumer Goods and Retail is Expected to Contribute Maximum to the Market Value in 2015
Figure 36 Asia-Pacific Market Snapshot: Telephony, Enterpries and Consumer Goods and Retail is Expected to Contribute Maximum to the Market Value in 2015
Figure 37 Asia-Pacific is One of the Fastest Growing Regions in the Ucaas Market
Figure 38 Middle East & Africa Market Snapshot: Telephony, Enterprises and Consumer Good and Retail is Expected to Contribute Maximum to the Market Value in 2015
Figure 39 Latin America Market Snapshot: Telephony, Enterprises and Consumer Good and Retail is Expected to Contribute Maximum to the Market Value in 2015
Figure 40 Companies Adopted Mergers and Acquisitions as the Key Growth Strategies Over the Last 4 Years
Figure 41 Cisco & Microsoft Grew at the Highest Rate Between 2012 and 2014
Figure 42 Market Evaluation Framework
Figure 43 Battle for Market Share : Agreements, Partnership and Collaborations Were the Key Strategies
Figure 44 Geographic Revenue Mix of Top Market Players
Figure 45 Alcatel - Lucent: Company Snapshot
Figure 46 Alcatel-Lucent: SWOT Analysis
Figure 47 Avaya: Company Snapshot
Figure 48 Avaya: SWOT Analysis
Figure 49 Cisco: Company Snapshot
Figure 50 Cisco: SWOT Analysis
Figure 51 CSC: Company Snapshot
Figure 52 CSC: SWOT Analysis
Figure 53 HP: Company Snapshot
Figure 54 HP: SWOT Analysis
Figure 55 IBM: Company Snapshot
Figure 56 IBM: SWOT Analysis
Figure 57 Microsoft: Company Snapshot
Figure 58 Microsoft: SWOT Analysis
Figure 59 Polycom: Company Snapshot
Figure 60 Polycom: SWOT Analysis
Figure 61 Verizon Communication : Company Snapshot
Figure 62 Verizon Communication: SWOT Analysis
Figure 63 VOSS : Company Snapshot

Unified Communication as a Service is a highly advanced tool which supports integration of all types of communication components. It can be delivered on any network and easily deployed on-premises and over cloud. Enterprise and SMB’s are increasingly turning towards the cloud-based UC services, where they can have off-site data storage centers. UC service over cloud offers various benefits such as low cost of installation, which eliminates the need to pay in advance as it is pay per usage model. Cloud-based UC is highly flexible and scalable with advanced mobility techniques to authorize remote workers to communicate with coworkers and customers.

UCaaS companies are introducing new cloud-based UC solutions for small & medium size businesses and are targeting to cover mid-to-large enterprises, which are more interested toward cloud-based unified communication deployment rather than on-premise delivery model. UCaaS market is lucrative as it offers accessibility from remote places on various devices and also reduces the workload of IT department and users.

North America is expected to have the largest market share, followed by Europe. Organizations in countries of NA and EU are looking for the better communication connectivity across the world with their partners and customers, and hence are opting for various ways to improve their communication efficiency and productivity at decreased cost.

MarketsandMarkets estimates that enterprises will invest in the UCaaS market in a much encouraging rate in coming years. Sectors such as consumer goods & retail, BFSI, transportation & logistics, and telecom & IT have shown positive growth outlook in this market. These sectors account for a major share of the overall UCaaS market. This is not only ensuring the overall growth of UCaaS market, but also encouraging new users by highlighting instances of successful deployments, thus leading to new implementations across other verticals.

The UCaaS market is segmented on the basis of components: telephony, unified messaging, conferencing, collaboration platforms, and applications; on the basis organization size: small businesses (0-99), medium businesses (100-999), enterprises (1000-9999), and large enterprises (1000 +); on the basis of industry/verticals: banking, financial services, and insurance (BFSI), telecom & IT (IT), consumer goods & retail, healthcare, public sector & utilities, logistics & transportation, travel & hospitality, and others (including education, media & entertainment, manufacturing); and by region: North America (NA), Asia-Pacific (APAC), Europe (EU), Middle East & Africa (MEA), and Latin America (LA).

MarketsandMarkets forecasts the Unified Communication as-a-service (UCaaS) market to grow from USD 15.12 Billion in 2015 to USD 24.88 Billion by 2020. This represents a Compound Annual Growth Rate (CAGR) of 10.5% from 2015 to 2019. The table given below highlights the overall market growth, in terms of absolute dollar value and Year-over-Year (Y-o-Y) growth.

Unified Communication as a service (UCaaS) market

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