HOME Top Market Reports Unified Communications as-a-service (UCaaS) Market: Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 – 2018)

Unified Communications as-a-service (UCaaS) Market: Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 – 2018)

By: marketsandmarkets.com
Publishing Date: February 2013
Report Code: TC 1353

 

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Unified Communications as-a-service (UCaaS) is a rapidly growing market and generates a lot of interest in the enterprise as well as in developer communities. UCaaS is a highly standardized, pre-integrated, permanently updated and ready to go service that enhances a client’s productivity and accelerates business processes and decision making while lowering costs. UCaaS will be one of the key enabling factors that will drive the market for unified communication. Furthermore, cloud based access is making unified communication available for a wider range of organizations and end users. The shift from on-premises to cloud based unified communication model will be the key driver for unified communication to grow in the future.

Some of the major players in the Unified Communications as-a-service market are Avaya, Cisco, Microsoft, Alcatel-Lucent, Siemens enterprise communications, Mitel, CSC, Panterra networks, Interactive intelligence and NEC. This report highlights the future growth potential, key drivers, restraints and opportunities in this market. The report also analyzes global acceptance trends and evolving platforms in this market, along with growth potential, market sizes and revenue forecasts across different geographical territories.

Key Take-Aways

  • To analyze the UCaaS market with an emphasis on the markets for technology, organization size and industry verticals.
  • To forecast the trends and analysis of the UCaaS for the companies that provide unified communications over cloud.
  • To forecast the revenues of the global UCaaS market and its various submarkets with respect to five main geographical territories of North America, Europe, Asia-Pacific, Latin America, Middle East and Africa.
  • To analyze the opportunities for stakeholders by studying the competitive landscape in the UCaaS market
  • To provide insights on core competencies and key growth strategies of companies in the UCaaS market
  • To track and analyze the competitive developments such as venture funding, emerging startups, and mergers and acquisitions in the global UCaaS industry.

MARKETS COVERED

The UCaaS market research report categorizes the global market on the basis of technology, organization size, industry verticals and geographical locations. It also forecasts volumes, revenues and analyzes trends in each of the submarkets:

On the basis of technology:

The Unified Communications as-a-service market is segmented on the basis of revenue generated across locations by technologies such as telephony, messaging, conferencing, collaboration application, presence management and mobility.

On the basis of organization size:

This market is segmented on the basis of organization size such as small office or home office (1-9 employees), small businesses (10-99 employees), medium sized businesses (100-999 employees), enterprises (1,000-9,999 employees) and large enterprises (10,000+ employees).

On the basis of industries:

The Unified Communications as-a-service market is classified into different industry verticals such as BFSI, Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality and others (including Education, Media and Entertainment, Manufacturing).

On the basis of geographical territory:

Geographical locations are classified into North America, Europe, Middle East and Africa, Asia-Pacific (APAC) and Latin America.

STAKEHOLDERS

  • Unified communication solution vendors
  • Collaboration and integration vendors
  • Consulting companies
  • Cloud solution provider
  • Head of IT and head of operations
  • Communication hardware vendors

TABLE OF CONTENTS
 
1 INTRODUCTION
  1.1 KEY TAKE-AWAYS
  1.2 REPORT DESCRIPTION
  1.3 MARKETS COVERED
  1.4 STAKEHOLDERS
  1.5 RESEARCH METHODOLOGY
      1.5.1 MARKET SIZE
      1.5.2 KEY DATA POINTS FROM PRIMARY SOURCES
      1.5.3 KEY DATA POINTS FROM SECONDARY SOURCES

2 EXECUTIVE SUMMARY

3 MARKET OVERVIEW
  3.1 MARKET DEFINITION
  3.2 UCAAS FRAMEWORK
  3.3 MIGRATION FROM UC TO UCAAS
  3.4 UCAAS DEPLOYMENT STRATEGIES
      3.4.1 INDUSTRY AND TECHNICAL EXPERTS
      3.4.2 SOLUTION ARCHITECTS
      3.4.3 CUSTOMIZATION AND INTEGRATION
      3.4.4 FULL RANGED PRODUCTS AND SERVICES
      3.4.5 DATA RECOVERY AND DISASTER PREVENTION
      3.4.6 DEDICATED TRAINING AND SUPPORT
      3.4.7 RELIABILITY AND CONSTANT FUNCTIONALITY
      3.4.8 ENTERPRISE SCALABILITY AND GLOBAL PRESENCE
  3.5 MARKET DYNAMICS
      3.5.1 DRIVERS
            3.5.1.1 CONDENSE FRONT LOAD CAPITAL
            3.5.1.2 PAY-PER-USE
            3.5.1.3 INCREASING SMB DEMAND FOR UCAAS
            3.5.1.4 INCREASING BYOD AND ENTERPRISE MOBILITY TREND
            3.5.1.5 CONTINUOUS SERVICE SUPPORT
      3.5.2 RESTRAINTS
            3.5.2.1 DEPLOYMENT SIZE
            3.5.2.2 SECURITY
            3.5.2.3 AWARENESS
      3.5.3 OPPORTUNITIES
            3.5.3.1 COMMUNICATION ON THE MOVE
            3.5.3.2 UNTAPPED OR LESS EXPLORED MARKETS
  3.6 DRO : IMPACT ANALYSIS

UNIFIED COMMUNICATIONS AS-A-SERVICE MARKET ANALYSIS AND FORECAST, BY TECHNOLOGY
  4.1 INTRODUCTION
  4.2 TELEPHONY
      4.2.1 IP TELEPHONY
            4.2.1.1 OVERVIEW
            4.2.1.2 UCaaS MARKET SIZE AND FORECAST
      4.2.2 VOICE OVER INTERNET PROTOCOL (VOIP)
            4.2.2.1 OVERVIEW
            4.2.2.2 UCaaS MARKET SIZE AND FORECAST
  4.3 COLLABORATION APPLICATIONS
      4.3.1 OVERVIEW
      4.3.2 UCaaS MARKET SIZE AND FORECAST
  4.4 MESSAGING
      4.4.1 OVERVIEW
            4.4.1.1 UCaaS MARKET SIZE AND FORECAST
      4.4.2 CHAT OR INSTANT MESSAGING (IM)
            4.4.2.1 OVERVIEW
            4.4.2.2 UCaaS MARKET SIZE AND FORECAST
      4.4.3 UNIFIED MESSAGING
            4.4.3.1 OVERVIEW
            4.4.3.2 UCaaS MARKET SIZE AND FORECAST
  4.5 CONFERENCING
      4.5.1 AUDIO CONFERENCING AS-A-SERVICE
            4.5.1.1 OVERVIEW
            4.5.1.2 UCaaS MARKET SIZE AND FORECAST
      4.5.2 WEB CONFERENCING AS-A-SERVICE
            4.5.2.1 OVERVIEW
            4.5.2.2 UCaaS MARKET SIZE AND FORECAST
      4.5.3 VIDEO CONFERENCING AS-A-SERVICE (VCAAS)
            4.5.3.1 OVERVIEW
            4.5.3.2 MARKET SIZE AND FORECAST
  4.6 PRESENCE MANAGEMENT
      4.6.1 OVERVIEW
      4.6.2 UCaaS MARKET SIZE AND FORECAST
  4.7 MOBILITY
      4.7.1 OVERVIEW
      4.7.2 MARKET SIZE AND FORECAST

5 UNIFIED COMMUNICATIONS AS-A-SERVICE MARKET ANALYSIS AND FORECAST,BY ORGANIZATION SIZE
  5.1 INTRODUCTION
  5.2 SMALL OFFICE/HOME OFFICE (SOHO)
      5.2.1 OVERVIEW
      5.2.2 MARKET SIZE AND FORECAST
  5.3 SMALL BUSINESSES
      5.3.1 OVERVIEW
      5.3.2 UCaaS MARKET SIZE AND FORECAST
  5.4 MEDIUM BUSINESSES
      5.4.1 OVERVIEW
      5.4.2 MARKET SIZE AND FORECAST
  5.5 ENTERPRISES
      5.5.1 OVERVIEW
      5.5.2 MARKET SIZE AND FORECAST
  5.6 LARGE ENTERPRISES
      5.6.1 OVERVIEW
      5.6.2 MARKET SIZE AND FORECAST

6 UNIFIED COMMUNICATIONS AS-A-SERVICE MARKET ANALYSIS AND FORECAST,BY INDUSTRY VERTICALS
  6.1 INTRODUCTION
  6.2 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI)
      6.2.1 OVERVIEW
      6.2.2 UCaaS MARKET SIZE AND FORECAST
  6.3 TELECOM AND IT
      6.3.1 OVERVIEW
      6.3.2 MARKET SIZE AND FORECAST
  6.4 CONSUMER GOODS AND RETAIL
      6.4.1 OVERVIEW
      6.4.2 UCaaS MARKET SIZE AND FORECAST
  6.5 HEALTHCARE
      6.5.1 OVERVIEW
      6.5.2 MARKET SIZE AND FORECAST
  6.6 PUBLIC SECTOR AND UTILITIES
      6.6.1 OVERVIEW
      6.6.2 MARKET SIZE AND FORECAST
  6.7 LOGISTICS AND TRANSPORTATION
      6.7.1 OVERVIEW
      6.7.2 UCaaS MARKET SIZE AND FORECAST
  6.8 TRAVEL AND HOSPITALITY
      6.8.1 OVERVIEW
      6.8.2 UCaaS MARKET SIZE AND FORECAST
  6.9 OTHERS
      6.9.1 OVERVIEW
      6.9.2 UCaaS MARKET SIZE AND FORECAST

7 UNIFIED COMMUNICATIONS AS-A-SERVICE MARKET ANALYSIS AND FORECAST, BY GEOGRAPHY
  7.1 INTRODUCTION
  7.2 NORTH AMERICA
      7.2.1 UCaaS MARKET SIZE AND FORECAST
  7.3 EUROPE
      7.3.1 UCaaS MARKET SIZE AND FORECAST
  7.4 ASIA-PACIFIC (APAC)
      7.4.1 UCaaS MARKET SIZE AND FORECAST
  7.5 LATIN AMERICA
      7.5.1 UCaaS MARKET SIZE AND FORECAST
  7.6 MIDDLE-EAST AND AFRICA (MEA)
      7.6.1 UCaaS MARKET SIZE AND FORECAST

8 COMPETITIVE LANDSCAPE
  8.1 MERGERS AND ACQUISITION
  8.2 VENTURE CAPITAL AND FUNDING

9 COMPANY PROFILES
  9.1 AASTRA
      9.1.1 OVERVIEW
      9.1.2 PRODUCTS AND SERVICES
      9.1.3 FINANCIALS
      9.1.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.2 ALCATEL-LUCENT
      9.2.1 OVERVIEW
      9.2.2 PRODUCTS AND SERVICES
      9.2.3 FINANCIALS
      9.2.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.3 AT&T
      9.3.1 OVERVIEW
      9.3.2 PRODUCTS AND SERVICES
      9.3.3 FINANCIALS
      9.3.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.4 AVAYA
      9.4.1 OVERVIEW
      9.4.2 PRODUCTS AND SERVICES
      9.4.3 FINANCIALS
      9.4.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.5 CALLTOWER
      9.5.1 OVERVIEW
      9.5.2 PRODUCTS AND SERVICES
      9.5.3 FINANCIALS
      9.5.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.6 CALYX MANAGED SERVICES
      9.6.1 OVERVIEW
      9.6.2 PRODUCTS AND SERVICES
      9.6.3 FINANCIALS
      9.6.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.7 CISCO
      9.7.1 OVERVIEW
      9.7.2 PRODUCTS AND SERVICES
      9.7.3 FINANCIALS
      9.7.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.8 COMPUTER SCIENCES CORPORATION (CSC)
      9.8.1 OVERVIEW
      9.8.2 PRODUCTS AND SERVICES
      9.8.3 FINANCIALS
      9.8.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.9 CONNECTSOLUTIONS
      9.9.1 OVERVIEW
      9.9.2 PRODUCTS AND SERVICES
      9.9.3 FINANCIALS
      9.9.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.10 DIMENSION DATA
       9.10.1 OVERVIEW
       9.10.2 FINANCIALS
       9.10.3 PRODUCTS AND SERVICES
       9.10.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.11 FONALITY
       9.11.1 OVERVIEW
       9.11.2 PRODUCTS AND SERVICES
       9.11.3 FINANCIALS
       9.11.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.12 HEWLETT-PACKARD
       9.12.1 OVERVIEW
       9.12.2 PRODUCTS AND SERVICES
       9.12.3 FINANCIALS
       9.12.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.13 IBM
       9.13.1 OVERVIEW
       9.13.2 PRODUCTS AND SERVICES
       9.13.3 FINANCIALS
       9.13.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.14 INTERACTIVE INTELLIGENCE
       9.14.1 OVERVIEW
       9.14.2 PRODUCTS AND SERVICES
       9.14.3 FINANCIALS
       9.14.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.15 MASERGY COMMUNICATIONS
       9.15.1 OVERVIEW
       9.15.2 PRODUCTS AND SERVICES
       9.15.3 FINANCIALS
       9.15.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.16 MICROSOFT
       9.16.1 OVERVIEW
       9.16.2 PRODUCTS AND SERVICES
       9.16.3 FINANCIALS
       9.16.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.17 MITEL
       9.17.1 OVERVIEW
       9.17.2 PRODUCTS AND SERVICES
       9.17.3 FINANCIALS
       9.17.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.18 NEC
       9.18.1 OVERVIEW
       9.18.2 PRODUCTS AND SERVICES
       9.18.3 FINANCIALS
       9.18.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.19 NEXTUC
       9.19.1 OVERVIEW
       9.19.2 PRODUCTS AND SERVICES
       9.19.3 FINANCIALS
       9.19.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.20 PANTERRA NETWORKS
       9.20.1 OVERVIEW
       9.20.2 PRODUCTS AND SERVICES
       9.20.3 FINANCIALS
       9.20.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.21 SHORETEL
       9.21.1 OVERVIEW
       9.21.2 PRODUCTS AND SERVICES
       9.21.3 UCAAS STRATEGY AND ANALYST INSIGHT
  9.22 SIEMENS ENTERPRISE COMMUNICATIONS
       9.22.1 OVERVIEW
       9.22.2 PRODUCTS AND SERVICES
       9.22.3 FINANCIALS
       9.22.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.23 TELEPO
       9.23.1 OVERVIEW
       9.23.2 PRODUCTS AND SERVICES
       9.23.3 FINANCIALS
       9.23.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.24 THINKING PHONE NETWORKS
       9.24.1 OVERVIEW
       9.24.2 PRODUCTS AND SERVICES
       9.24.3 UCAAS STRATEGY AND ANALYST INSIGHT
  9.25 THRUPOINT
       9.25.1 OVERVIEW
       9.25.2 PRODUCTS AND SERVICES
       9.25.3 FINANCIALS
       9.25.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.26 VERIZON COMMUNICATIONS
       9.26.1 OVERVIEW
       9.26.2 PRODUCTS AND SERVICES
       9.26.3 FINANCIALS
       9.26.4 UCAAS STRATEGY AND ANALYST INSIGHT
  9.27 VOSS
       9.27.1 OVERVIEW
       9.27.2 PRODUCTS AND SERVICES
       9.27.3 FINANCIALS
       9.27.4 UCAAS STRATEGY AND ANALYST INSIGHT
 
 
LIST OF TABLES
 
TABLE 1 GLOBAL UNIFIED COMMUNICATIONS AS-A-SERVICE MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($BILLION)
TABLE 2 GLOBAL MARKET REVENUE, BY TECHNOLOGY,2013 - 2018 ($BILLION)
TABLE 3 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY TYPES,2013 - 2018 ($BILLION)
TABLE 4 GLOBAL TELEPHONY MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($BILLION)
TABLE 5 GLOBAL TELEPHONY MARKET REVENUE, BY INDUSTRY,2013 - 2018 ($MILLION)
TABLE 6 GLOBAL UCAAS IP TELEPHONY MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 7 GLOBAL IP TELEPHONY MARKET REVENUE, BY INDUSTRY,2013 - 2018 ($MILLION)
TABLE 8 GLOBAL UCAAS VOIP MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($MILLION)
TABLE 9 GLOBAL VOIP MARKET REVENUE, BY INDUSTRY,2013 - 2018 ($MILLION)
TABLE 10 GLOBAL UCAAS COLLABORATION APPLICATION MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 11 GLOBAL COLLABORATION APPLICATION MARKET REVENUE,BY INDUSTRY, 2013 - 2018 ($MILLION)
TABLE 12 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY TYPES,2013 - 2018 ($MILLION)
TABLE 13 GLOBAL MESSAGING MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($MILLION)
TABLE 14 GLOBAL MESSAGING MARKET REVENUE, BY INDUSTRY,2013 - 2018 ($MILLION)
TABLE 15 GLOBAL UCAAS CHAT OR IM MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($MILLION)
TABLE 16 GLOBAL CHAT OR IM MARKET REVENUE, BY INDUSTRY,2013 - 2018 ($MILLION)
TABLE 17 GLOBAL UCAAS UNIFIED MESSAGING MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 18 GLOBAL UNIFIED MESSAGING MARKET REVENUE,BY INDUSTRY, 2013 - 2018 ($MILLION)
TABLE 19 GLOBAL UCAAS CONFERENCING AS A SERVICE SOLUTION MARKET REVENUE, BY TYPES, 2013 - 2018 ($MILLION)
TABLE 20 GLOBAL CONFERENCING AS-A-SERVICE SOLUTION MARKET PROPORTION, 2013 - 2018
TABLE 21 GLOBAL CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 22 GLOBAL CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)
TABLE 23 GLOBAL UCAAS AUDIO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 24 GLOBAL AUDIO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)
TABLE 25 GLOBAL UCAAS WEB CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 26 GLOBAL WEB CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)
TABLE 27 GLOBAL UCAAS VIDEO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 28 GLOBAL VIDEO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)
TABLE 29 GLOBAL UCAAS PRESENCE MANAGEMENT MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 30 GLOBAL PRESENCE MANAGEMENT MARKET REVENUE,BY INDUSTRY, 2013 - 2018 ($MILLION)
TABLE 31 GLOBAL UCAAS MOBILITY MANAGEMENT MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 32 GLOBAL MOBILITY SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION)
TABLE 33 GLOBAL UNIFIED COMMUNICATIONS AS-A-SERVICE MARKET REVENUE, BY ORGNIZATION SIZE,2013 - 2018 ($BILLION)
TABLE 34 GLOBAL SOHO UCAAS MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($MILLION)
TABLE 35 GLOBAL SMALL BUSINESSES UCAAS MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 36 GLOBAL MEDIUM BUSINESSES UCAAS MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 37 GLOBAL ENTERPRISES UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 38 GLOBAL LARGE ENTERPRISES UCAAS MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 39 GLOBAL UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL,2013 - 2018 ($BILLION)
TABLE 40 GLOBAL BFSI UCAAS MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($MILLION)
TABLE 41 GLOBAL BFSI UCAAS MARKET REVENUE, BY ORGANIZATION SIZE,2013 - 2018 ($MILLION)
TABLE 42 GLOBAL TELECOM AND IT UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 43 GLOBAL TELECOM AND IT UCAAS MARKET REVENUE,BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 44 GLOBAL CONSUMER GOODS AND RETAIL UCAAS MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 45 GLOBAL CONSUMER GOODS AND RETAIL UCAAS MARKET REVENUE,BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 46 GLOBAL HEALTHCARE UCAAS MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($MILLION)
TABLE 47 GLOBAL HEALTHCARE MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 48 GLOBAL PUBLIC SECTOR AND UTILITIES UCAAS MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 49 GLOBAL PUBLIC SECTOR AND UTILITIES MARKET REVENUE,BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 50 GLOBAL LOGISTICS AND TRANSPORTATION UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 51 GLOBAL LOGISTICS AND TRANSPORTATION MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 52 GLOBAL TRAVEL AND HOSPITALITY UCAAS MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 53 GLOBAL TRAVEL AND HOSPITALITY MARKET REVENUE, ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 54 GLOBAL OTHER INDUSTRIES UCAAS MARKET REVENUE,BY GEOGRAPHY, 2013 - 2018 ($MILLION)
TABLE 55 GLOBAL OTHER INDUSTRIES MARKET REVENUE, ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 56 GLOBAL UNIFIED COMMUNICATIONS AS-A-SERVICE MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($BILLION)
TABLE 57 NORTH AMERICA MARKET REVENUE, BY TECHNOLOGY,2013 - 2018 ($MILLION)
TABLE 58 NORTH AMERICA MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 59 NORTH AMERICA MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION)
TABLE 60 EUROPE MARKET REVENUE, BY TECHNOLOGY, 2013 - 2018 ($MILLION)
TABLE 61 EUROPE MARKET REVENUE, BY ORGANIZATION SIZE,2013 - 2018 ($MILLION)
TABLE 62 EUROPE MARKET REVENUE, BY INDUSTRY VERTICAL,2013 - 2018 ($MILLION)
TABLE 63 APAC MARKET REVENUE, BY TECHNOLOGY,2013 - 2018 ($MILLION)
TABLE 64 APAC MARKET REVENUE, BY ORGANIZATION SIZE,2013 - 2018 ($MILLION)
TABLE 65 2013 - 2018 ($MILLION)
TABLE 66 LATIN AMERICA MARKET REVENUE, BY TECHNOLOGY,2013 - 2018 ($MILLION)
TABLE 67 LATIN AMERICA MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 68 LATIN AMERICA MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION)
TABLE 69 MIDDLE EAST AND AFRICA MARKET REVENUE,BY TECHNOLOGY, 2013 - 2018 ($MILLION)
TABLE 70 MIDDLE EAST AND AFRICA MARKET REVENUE,BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION)
TABLE 71 MIDDLE EAST AND AFRICA MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION)
TABLE 72 AASTRA: REVENUE, 2010 – 2011 ($MILLION)
TABLE 73 AASTRA: REVENUE BY GEOGRAPHY, 2010 - 2011 ($MILLION)
TABLE 74 ALCATEL-LUCENT: REVENUE, 2010 – 2011 ($MILLION)
TABLE 75 ALCATEL-LUCENT: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)
TABLE 76 ALCATEL-LUCENT: REVENUE BY GEOGRAPHY, 2010 – 2011 ($MILLION)
TABLE 77 AT&T: REVENUE, 2010 – 2011 ($MILLION)
TABLE 78 AT&T: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)
TABLE 79 AVAYA: REVENUE, 2010-2011 ($MILLION)
TABLE 80 AVAYA: SEGMENT REVENUE, 2010-2011 ($MILLION)
TABLE 81 AVAYA: GEOGRAPHIC REVENUE, 2010-2011 ($MILLION)
TABLE 82 CISCO SYSTEMS: REVENUE, 2010 – 2011 ($MILLION)
TABLE 83 CISCO SYSTEMS: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)
TABLE 84 CISCO SYSTEMS: REVENUE BY GEOGRAPHY, 2010 – 2011 ($MILLION)
TABLE 85 CSC: REVENUE, 2010-2011 ($MILLION)
TABLE 86 CSC: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)
TABLE 87 HP: REVENUE, 2010 – 2011 ($MILLION)
TABLE 88 HP: SEGMENT REVENUE, 2010 – 2011 ($MILLION)
TABLE 89 IBM: REVENUE, 2010-2011 ($MILLION)
TABLE 90 IBM: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION)
TABLE 91 IBM: REVENUE BY GEOGRAPHY, 2010 – 2011 ($MILLION)
TABLE 92 INTERACTIVE INTELLIGENCE: REVENUE, 2010 – 2011 ($MILLION)
TABLE 93 INTERACTIVE INTELLIGENCE: REVENUE, BY SEGMENT,2010 – 2011 ($MILLION)
TABLE 94 MICROSOFT: REVENUE, 2011 - 2012 ($MILLION)
TABLE 95 MICROSOFT: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION)
TABLE 96 MICROSOFT: REVENUE BY GEOGRAPHY, 2011 - 2012 ($MILLION)
TABLE 97 MITEL: REVENUE, 2011 - 2012 ($MILLION)
TABLE 98 MITEL: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION)
TABLE 99 MITEL: REVENUE BY GEOGRAPHY, 2011 - 2012 ($MILLION)
TABLE 100 NEC: REVENUE, 2011 - 2012 ($MILLION)
TABLE 101 NEC: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION)
TABLE 102 NEC: REVENUE BY GEOGRAPHY, 2011 - 2012 ($MILLION)
TABLE 103 VERIZON: REVENUE, 2011 - 2012 ($MILLION)
TABLE 104 VERIZON: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION)
 
 
LIST OF FIGURES
 
FIGURE 1 GLOBAL UNIFIED COMMUNICATIONS AS-A-SERVICE MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($BILLION)
FIGURE 2 IMPACT ANALYSIS OF DRO
FIGURE 3 GLOBAL MARKET REVENUE, BY TECHNOLOGY,2013 - 2018 ($BILLION)
FIGURE 4 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY TYPES,2013 - 2018 ($BILLION)
FIGURE 5 GLOBAL TELEPHONY MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($BILLION)
FIGURE 6 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY TYPES,2013 - 2018 ($MILLION)
FIGURE 7 GLOBAL MESSAGING MARKET REVENUE, BY GEOGRAPHY,2013 - 2018 ($MILLION)
FIGURE 8 GLOBAL UCAAS CONFERENCING AS-A-SERVICE SOLUTION MARKET PROPORTION, 2013 - 2018
FIGURE 9 GLOBAL UNIFIED COMMUNICATIONS AS-A-SERVICE MARKET REVENUE, BY ORGNIZATION SIZE,2013 - 2018 ($BILLION)
FIGURE 10 GLOBAL MARKET REVENUE, BY INDUSTRY VERTICAL,2013 - 2018 ($BILLION)

Migrating IT services from on premise infrastructure to cloud based infrastructure seems lucrative and appealing. It promises rapid deployment, greater agility, scalability and lowers the total cost of ownership. Although there are a lot of benefits, many large organizations consider cloud based solutions impractical. They perceive cloud based infrastructure as risky in terms of security, reliability and regularity compliances. Apart from all these, the amount of customization, integration and control required for large scale deployment is seen as an impractical task.

A large number of organizations have started using Unified Communications as a Service (UCaaS) to streamline communication and improve business processes, thus reducing travel time and increasing revenue. UCaaS also helps organizations operate at different sites by communicating more effectively and increasing market reach. Integration of different Unified Communication (UC) devices and technologies such as IM, VoIP, audio and video conferencing over cloud, presence management and mobility, provide an opportunity for different vendors to collaborate, giving rise to a new revenue model.

North America is expected to have the largest market share, followed by Europe. Due to large enterprise communities and the rising demand for better communication services, one can expect an increasing trend in implementation for UCaaS in India and China as well.

Global Unified Communications as-a-service  Market Revenue, by Geography, 2013-2018 ($Billion)

UCaaS Market Revenue

Source: MarketsandMarkets Analysis

The global Unified Communications as-a-Service market is expected to grow from $2.52 billion in 2013 to $7.62 billion by 2018, at an estimated CAGR of 24.8% from 2013 to 2018. North America is expected to command the largest share; that is, 44.2% of the overall UCaaS market in 2013 at $1.11 billion; and is expected to reach $2.90 billion by 2018, at a CAGR of 21.2% from 2013 to 2018.

The APAC region is expected to grow from 2013 to 2018 at a CAGR of 33.0%, which is deemed to be the highest CAGR for that period. APAC region revenue is forecasted to rise from $0.41 billion in 2013 to $1.72 billion by 2017.

Global UCaaS Market Rrevenue, by Geography, 2013-2018 ($Billion)

Unified Communication as-a-service Market

Source: MarketsandMarkets Analysis

The annual growth rate for the UCaaS market is expected to continuously rise from 2013 to 2015, as the market is still in its initial phase and gradually gaining acceptance by the industry. The annual growth rate is expected to slow down from 2016 onwards. Companies want to reduce their IT and business communication expenditure, so the next three to four years will be reflect high growth rates for the UCaaS market.

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