HOME Top Market Reports Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020

Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020

By: marketsandmarkets.com
Publishing Date: August 2015
Report Code: TC 2477

 

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UCaaS in communication industry offers a customized software platform for better connectivity, which supports integration of various functions including email, directory services, conferencing, telephony, messaging, and call & multimedia/cross media that can be easily managed within an organization. UCaaS is usually considered as the best option which supports real time, near field messaging, collaboration, and interactive systems. It facilitates communication for broad range of user across the small, medium businesses and enterprises with cloud-based access, which is considered as the central driver of UCaaS market.

Other factors which influence the unified communication as a service Market include its rising demand and adaptation in small and medium business enterprises. This service enables employees to use varied devices, such as wireless phone, personal digital assistant, personal computers, and mobile phones in organization and enterprises and removes the obstacles that organizations face in business communication.

Consumer goods & retail vertical is now transforming from standalone ventures to large enterprises, which would require the best possible communication process for better business transactions. This is expected to be the major factor for the increasing adoption of UCaaS in retail industry vertical.

Some of the major players in this market are Avaya, Cisco, Microsoft, Alcatel-Lucent, Microsoft, HP, IBM, CSC, Verizon Communication, Voss, and Polycom. This research report provides an overview, market study, and segmentation based on various infrastructure integration services, applications integration services, consulting, regions, and verticals for the UCaaS market. Furthermore, the report gives a detailed analysis on global trends and forecasts, competitive landscape, and analysis on venture capital fundings (VC) and mergers & acquisitions (M&A) related to the UCaaS market.

The UCaaS market research report categorizes the global unified communication as a service market on the basis of component, organization size, industry vertical, and region. It also forecasts market sizes and analyzes trends in each of the submarkets.

On the Basis of Components:

The UCaaS market is segmented on the basis of components into telephony, unified messaging, conferencing, collaboration platforms, and application.

On the Basis of Organization Size:

The UCaaS market is segmented on the basis of organization size into small businesses (0-99), medium businesses (100-999), enterprises (1000-9999), and large enterprises (1000+).

On the Basis of Industry Vertical:

The UCaaS market is segmented on the basis of industry verticals into banking, financial services, and insurance (BFSI), telecom & IT (IT), consumer goods & retail, healthcare, public sector & utilities, logistics & transportation, travel & hospitality, and others (including education, media & entertainment, manufacturing).

On the Basis of Region:

The unified communication as a service market is segmented on the basis of region into North America (NA), Europe (EU), Middle East & Africa (MEA), Asia-Pacific (APAC), and Latin America (LA).

Table of Contents

1 Introduction (Page No. - 15)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered
    1.4 Currency
    1.5 Stakeholders

2 Research Methodology (Page No. - 18)
    2.1 Market Size Estimation
    2.2 Market Breakdown and Data Triangulation
    2.3 Market Share Estimation
           2.3.1 Key Data Taken From Secondary Sources
           2.3.2 Key Data Taken From Primary Sources
           2.3.3 Key Industry Insights
    2.4 Assumptions

3 Executive Summary (Page No. - 27)

4 Premium Insights (Page No. - 31)
    4.1 Attractive Market Opportunities in Market
    4.2 Market – Top Three Components
    4.3 Global UCaaS Market
    4.4 Market Potential
    4.5 Unified Communication as A Service Vertical Market
    4.6 Unified Communication as A Service Regional Market
    4.7 Life Cycle Analysis, By Region, 2015

5 UCaaS Market Overview (Page No. - 37)
    5.1 Introduction
    5.2 Evolution
    5.3 Market Segmentation
    5.4 Market Dynamics
           5.4.1 Drivers
                    5.4.1.1 Low Cost of Ownership as Compared to Other Communications Tools
                    5.4.1.2 Pay-Per-Use Model of Charging the End Users
                    5.4.1.3 Increasing SMB Demand for UCaaS
                    5.4.1.4 Increasing Byod and Enterprise Mobility Trend
                    5.4.1.5 Continuous Service Support
           5.4.2 Restraints
                    5.4.2.1 Organization Size Affects the UC Deployment Process
                    5.4.2.2 Security Issues are an Obstacle for UCaaS Market
                    5.4.2.3 Awareness of Cloud UC in Some Geographical Regions
           5.4.3 Opportunities
                    5.4.3.1 Communication on the Move With New Techniques
                    5.4.3.2 Untapped Or Less Explored Markets
           5.4.4 Challenges
                    5.4.4.1 Difficult to Replace Traditional Way of Communication With Unified Communication
                    5.4.4.2 Poor IT Infrastructure is Big Challenge for UC

6 UCaaS Market: Industry Trends (Page No. - 47)
    6.1 Introduction
    6.2 Market Value Chain
    6.3 Ecosystem
    6.4 Top Vendors Ecosystem

7 Unified Communication as A Service Market Analysis, By Component (Page No. - 51)
    7.1 Introduction
           7.1.1 Telephony
           7.1.2 Unified Messaging
           7.1.3 Conferencing
           7.1.4 Collaboration Platforms & Application

8 Unified Communication as A Service Market Analysis, By Organization Size (Page No. - 60)
    8.1 Introduction
    8.2 Small Businesses
    8.3 Medium Businesses
    8.4 Enterprises
    8.5 Large Enterprises

9 Unified Communication as A Service Market Analysis, By Vertical (Page No. - 71)
    9.1 Introduction
    9.2 Banking, Financial Service & Insurance (BFSI)
    9.3 Telecom & It
    9.4 Consumer Goods & Retail
    9.5 Healthcare
    9.6 Public Sector & Utilities
    9.7 Logistics & Transportation
    9.8 Travel & Hospitality
    9.9 Other Verticals

10 Unified Communication as A Service Market Analysis, By Region (Page No. - 86)
     10.1 Introduction
     10.2 North America
     10.3 Europe
     10.4 Asia-Pacific
     10.5 Middle East & Africa (MEA)
     10.6 Latin America

11 Competitive Landscape (Page No. - 104)
     11.1 Overview
     11.2 Competitive Situation and Trends
             11.2.1 Mergers & Acquisitions
             11.2.2 Agreements, Partnerships, and Collaborations
             11.2.3 New Product Developments

12 Company Profiles (Page No. - 109)
(Company at A Glance, Recent Financials, Products & Services, Strategies & Insights, & Recent Developments)*
     12.1 Introduction
     12.2 Alcatel–Lucent
     12.3 Avaya
     12.4 Cisco
     12.5 Computer Sciences Corporation (CSC)
     12.6 Hewlett-Packard
     12.7 IBM
     12.8 Microsoft
     12.9 Polycom
     12.10 Verizon Communication
     12.11 Voss

*Details on Company at A Glance, Recent Financials, Products & Services, Strategies & Insights, & Recent Developments Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 142)
     13.1 Recent Developments
     13.2 Insights of Industry Experts
     13.3 Discussion Guide
     13.4 Introducing RT: Real Time Market Intelligence
     13.5 Available Customizations
     13.6 Related Reports


List of Tables (77 Tables)

Table 1 Global Unified Communication as A Service Market Size and Growth Rate, 2014-2020 (USD Billion, Y-O-Y %)
Table 2 Increasing Mobility & Byod Trend is Propelling the Growth of Market
Table 3 Lack of Awareness and Deployment Size is Hammering the Growth of Market
Table 4 Lack of Awareness in Untapped Or Less Explored Regions is the New Opportunity for Market
Table 5 Integrating Unified Communication as A Service is A Key Challenge for the Growth of This Market
Table 6 Global UCaaS Market, By Component, 2014-2020 (USD Billion)
Table 7 Telephony: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 8 Telephony: Market Size, By Vertical, 2014–2020 (USD Billion)
Table 9 Telephony: Market Size, By Region, 2014–2020 (USD Billion)
Table 10 Unified Messaging: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 11 Unified Messaging: Market Size, By Vertical, 2014–2020 (USD Billion)
Table 12 Unified Messaging: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 13 Conferencing: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 14 Conferencing: Market Size, By Vertical, 2014–2020 (USD Billion)
Table 15 Conferencing: Market Size, By Region, 2014–2020 (USD Billion)
Table 16 Collaboration Platforms & Application: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 17 Collaboration Platforms & Applications: Market Size, By Vertical, 2014–2020 (USD Billion)
Table 18 Collaboration Platforms & Applications: Market Size, By Region, 2014–2020 (USD Billion)
Table 19 UCaaS Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 20 Small Businesses: Market Size, By Component, 2014–2020 (USD Billion)
Table 21 Small Businesses: Market Size , By Vertical, 2014–2020 (USD Billion)
Table 22 Small Businesses: Market Size, By Region, 2014–2020 (USD Billion)
Table 23 Medium Businesses : Market Size, By Component, 2014–2020 (USD Billion)
Table 24 Medium Businesses: Market Size, By Vertical, 2014–2020 (USD Billion)
Table 25 Medium Businesses: Market Size, By Region, 2014–2020 (USD Billion)
Table 26 Enterprises: UCaaS Market Size, By Component, 2014–2020 (USD Billion)
Table 27 Enterprises: Market Size, By Vertical, 2014–2020 (USD Billion)
Table 28 Enterprises: Market Size, By Region, 2014–2020 (USD Billion)
Table 29 Large Enterprises: Market Size, By Component, 2014–2020 (USD Billion)
Table 30 Large Enterprises: Market Size, By Vertical, 2014–2020 (USD Billion)
Table 31 Large Enterprises: Market Size, By Region, 2014–2020 (USD Billion)
Table 32 Unified Communication as A Service Market Size, By Vertical, 2014–2020 (USD Billion)
Table 33 BFSI: Market Size, By Component, 2014–2020 (USD Billion)
Table 34 BFSI: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 35 BFSI: Market Size, By Region, 2014–2020 (USD Billion)
Table 36 Telecom & It: Market Size, By Component, 2014–2020 (USD Billion)
Table 37 Telecom & It: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 38 Telecom & It: Market Size, By Region, 2014–2020 (USD Billion)
Table 39 Consumer Goods & Retail: Market Size, By Component, 2014–2020 (USD Billion)
Table 40 Consumer Goods & Retail: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 41 Consumer Goods & Retail: Market Size, By Region, 2014–2020 (USD Billion)
Table 42 Healthcare: Market Size, By Component, 2014–2020 (USD Billion)
Table 43 Healthcare: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 44 Healthcare: Market Size, By Region , 2014–2020 (USD Billion)
Table 45 Public Sector & Utilities: Market Size, By Component, 2014–2020 (USD Billion)
Table 46 Public Sector & Utilities: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 47 Public Sector & Utilities: Market Size, By Region, 2014–2020 (USD Billion)
Table 48 Logistics & Transportation: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 49 Logistics & Transportation: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 50 Logistics & Transportation: Market Size, By Region, 2014–2020 (USD Billion)
Table 51 Travel & Hospitality: Market Size, By Component, 2014–2020 (USD Billion)
Table 52 Travel & Hospitality: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 53 Travel & Hospitality: Market Size, By Region, 2014–2020 (USD Billion)
Table 54 Other Verticals: Market Size, By Component, 2014–2020 (USD Billion)
Table 55 Other Verticals: Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 56 Other Verticals: Market Size, By Region, 2014–2020 (USD Billion)
Table 57 Unified Communication as A Service Market Size, By Region, 2014-2020 (USD Billion)
Table 58 North America: Market Size, By Component, 2015–2020 (USD Billion)
Table 59 North America: Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 60 North America: Market Size, By Vertical, 2015–2020 (USD Billion)
Table 61 Europe: Market Size, By Component, 2015–2020 (USD Billion)
Table 62 Europe: Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 63 Europe: Market Size, By Vertical, 2015–2020 (USD Billion)
Table 64 APAC: Market Size, By Component, 2015–2020 (USD Billion)
Table 65 APAC: Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 66 APAC: Market Size, By Vertical, 2015–2020 (USD Billion)
Table 67 MEA: Market Size, By Component, 2015–2020 (USD Billion)
Table 68 MEA: Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 69 MEA: Market Size, By Vertical, 2015–2020 (USD Billion)
Table 70 Latin America: Market Size, By Component, 2015–2020 (USD Billion)
Table 71 Latin America: Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 72 Latin America: Unified Communication as A Service Market Size, By Vertical, 2015–2020 (USD Billion)
Table 73 Mergers & Acquisitions, 2013-2015
Table 74 Agreements, Partnerships, and Collaborations, 2013-2015
Table 75 New Product Development, 2013-2015
Table 76 New Product Launches
Table 77 Mergers & Acquisitions


List of Figures (65 Figures)

Figure 1 Research Design
Figure 2 Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Break Down of Primary Interviews: By Company Type, Designation, and Region
Figure 5 Data Triangulation
Figure 6 Unified Communication as A Service Market Size, Components Snapshot (2015-2020): Market for Collaboration Platforms & Application to Grow at the Highest CAGR
Figure 7 Unified Communication as A Service, Organization Size Snapshot (2015-2020): Small Businesses Segment is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 8 Market Size, Vertical Snapshot (2015-2020): Travel & Hospitality Segment is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 9 Market Size, Geography Snapshot (2015-2020): APAC is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 10 North America is Expected to Hold the Largest Market Share in 2015
Figure 11 Rise in Adoption of Cloud-Based Unified Communication as A Service is the Key Driving Factor
Figure 12 Telephony, Conferencing, and Unified Messaging are the Top Three Components Expected to Gain the Highest Traction in Terms of Market Size
Figure 13 North America Holds the Largest Share in the UCaaS Market (2015)
Figure 14 Asia- Pacific is Expected to Have the Highest Growth Potential During the Forecast Period
Figure 15 BFSI Vertical Will Continue to Dominate the Market in the Next Five Years
Figure 16 Asia-Pacific to Grow at the Highest CAGR as Compared to Other Regions
Figure 17 Regional Life Cycle – MEA is Expected to Be in the Introduction Phase in 2015
Figure 18 Evolution of UCaaS Market
Figure 19 Unified Communication as A Service Market Segmentation
Figure 20 Market Dynamics of Market
Figure 21 Value Chain Analysis
Figure 22 Ecosystem
Figure 23 Top Vendors Ecosystem
Figure 24 Telephony is Leading the Market By Component Type
Figure 25 Unified Communication as A Service Market Size, By Organization Size
Figure 26 Enterprises Segment Would Lead the Organization Size Market During the Forecast Period
Figure 27 Small Businesses Segment is Expected to Show Considerable Growth in the APAC Region
Figure 28 Medium Businesses Segment is Expected to Show Considerable Growth in the APAC Region
Figure 29 Enterprises Segment is Expected to Show Considerable Growth in the APAC Region
Figure 30 Large Enterprises Segment is Expected to Show Considerable Growth in the APAC Region
Figure 31 Unified Communication as A Service Market, By Vertical
Figure 32 Consumer Goods & Retail, BFSI, and Logistics & Transportation are the Top Three Verticals to Show Considerable Growth During the Forecast Period
Figure 33 Asia-Pacific Will Exhibit the Highest Growth Rate in the UCaaS Market
Figure 34 Geographic Snapshot – Asia-Pacific is Emerging as the New Hotspot
Figure 35 Geographic Snapshot (2015-2020): Asia-Pacific is an Attractive Destination for the Overall Unified Communication as A Service Market
Figure 36 North America Market Snapshot
Figure 37 Europe Market Snapshot
Figure 38 Asia-Pacific Market Snapshot: Telephony, Enterprises, and Consumer Goods & Retail Segments are Expected to Contribute Maximum to the Market Value in 2015
Figure 39 Asia-Pacific is the Fastest-Growing Regions in the UCaaS Market
Figure 40 Middle East & Africa Market Snapshot: Telephony, Enterprises, and Consumer Good & Retail Segments are Expected to Contribute Maximum to the Market Value in 2015
Figure 41 Latin America Market Snapshot: Telephony, Enterprises, and Consumer Goods & Retail Segments are Expected to Contribute Maximum to the Market Value in 2015
Figure 42 Companies Adopted Mergers & Acquisitions as the Key Growth Strategies From 2012-2015
Figure 43 Cisco & Microsoft Grew at the Highest Rate Between 2012 and 2014
Figure 44 Market Evaluation Framework
Figure 45 Battle for Market Share: Agreements, Partnerships, and Collaborations are the Key Strategies
Figure 46 Geographic Revenue Mix of Top Market Players
Figure 47 Alcatel-Lucent: Company Snapshot
Figure 48 Alcatel-Lucent: SWOT Analysis
Figure 49 Avaya: Company Snapshot
Figure 50 Avaya: SWOT Analysis
Figure 51 Cisco: Company Snapshot
Figure 52 Cisco: SWOT Analysis
Figure 53 CSC: Company Snapshot
Figure 54 CSC: SWOT Analysis
Figure 55 HP: Company Snapshot
Figure 56 HP: SWOT Analysis
Figure 57 IBM: Company Snapshot
Figure 58 IBM: SWOT Analysis
Figure 59 Microsoft: Company Snapshot
Figure 60 Microsoft: SWOT Analysis
Figure 61 Polycom: Company Snapshot
Figure 62 Polycom: SWOT Analysis
Figure 63 Verizon Communication: Company Snapshot
Figure 64 Verizon Communication: SWOT Analysis
Figure 65 Voss : SWOT Analysis

Unified Communication as a Service is a highly advanced tool which supports integration of all types of communication components. It can be delivered on any network and easily deployed on-premises and over cloud. Enterprise and SMB’s are increasingly turning towards the cloud-based UC services, where they can have off-site data storage centers. UC service over cloud offers various benefits such as low cost of installation, which eliminates the need to pay in advance as it is pay per usage model. Cloud-based UC is highly flexible and scalable with advanced mobility techniques to authorize remote workers to communicate with coworkers and customers.

UCaaS companies are introducing new cloud-based UC solutions for small & medium size businesses and are targeting to cover mid-to-large enterprises, which are more interested toward cloud-based unified communication deployment rather than on-premise delivery model. UCaaS market is lucrative as it offers accessibility from remote places on various devices and also reduces the workload of IT department and users.

North America is expected to have the largest market share, followed by Europe. Organizations in countries of NA and EU are looking for the better communication connectivity across the world with their partners and customers, and hence are opting for various ways to improve their communication efficiency and productivity at decreased cost.

MarketsandMarkets estimates that enterprises will invest in the unified communication as a service market in a much encouraging rate in coming years. Sectors such as consumer goods & retail, BFSI, transportation & logistics, and telecom & IT have shown positive growth outlook in this market. These sectors account for a major share of the overall UCaaS market. This is not only ensuring the overall growth of UCaaS market, but also encouraging new users by highlighting instances of successful deployments, thus leading to new implementations across other verticals.

The UCaaS market is segmented on the basis of components: telephony, unified messaging, conferencing, collaboration platforms, and applications; on the basis organization size: small businesses (0-99), medium businesses (100-999), enterprises (1000-9999), and large enterprises (1000 +); on the basis of industry/verticals: banking, financial services, and insurance (BFSI), telecom & IT (IT), consumer goods & retail, healthcare, public sector & utilities, logistics & transportation, travel & hospitality, and others (including education, media & entertainment, manufacturing); and by region: North America (NA), Asia-Pacific (APAC), Europe (EU), Middle East & Africa (MEA), and Latin America (LA).

MarketsandMarkets forecasts the unified communication as a service market to grow from USD 15.12 Billion in 2015 to USD 24.88 Billion by 2020. This represents a Compound Annual Growth Rate (CAGR) of 10.5% from 2015 to 2019. The table given below highlights the overall market growth, in terms of absolute dollar value and Year-over-Year (Y-o-Y) growth.

Unified Communication as a service (UCaaS) market

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