Managed Services Market

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Managed Services Market by Service Type (Managed Security, Managed Network, Managed Data Center and IT Infrastructure, and Managed Communication and Collaboration), Vertical, Organization Size, Deployment Type and Region - Global Forecast to 2025

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Report Code: TC 3070 Apr, 2020, by marketsandmarkets.com

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[190 Pages Report] MarketsandMarkets estimates the global managed services market is expected to grow from USD 223.0 billion in 2020 to USD 329.1 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 8.1% during the forecast period. Factors that drive the market growth of the managed services market are lack of IT skilled professionals, and cost reduction and lower IT budgets to force enterprises to leverage managed services.

Factors such as high cloud adoption and increase in the automation in IT environments and continuously growth in the demand for managed services among Small and Medium-sized Enterprises (SMEs) are expected to create ample opportunities for managed services vendors.

Managed data center and IT infrastructure services segment to hold a larger market size during the forecast period

The managed services market by service type covers managed security services, managed network services, managed data center and IT infrastructure services, managed communication and collaboration services, and managed information services. Managing an IT environment is a major concern for CIOs. Most of the IT enterprises are dedicating most of their time in the cycles of a plan, build, run, and maintain IT with untrained IT employees. The lack of IT skilled professionals is the major challenge faced by CIOs. Managed Service Providers (MSPs) can address this issue and provide cost-effective solutions while also keeping the security aspect in mind.

Large enterprises segment to hold the largest market size during the forecast period

Organizations with more than 1,000 employees are categorized as large enterprises. The increasing number of disasters due to cyberattacks and natural calamities could lead to a huge amount of data loss that impacts large enterprises severely. The lack of IT skilled professionals and the high cost of downtime and data loss are driving the demand for managed services among large enterprises. Hence, to tackle above challenges large enterprises are opting for managed services.

On-premises segment to hold the largest market size during the forecast period

Several enterprises that have traditional legacy tools are better suited to traditional on-premises-based services. Solutions provided by MSPs are hosted at the client�s premises and are always dedicated to a single user. Security concern among enterprises is the main reason that drives the adoption of on-premises-based managed services.

Banking, financial services and insurance vertical to hold the largest market size during the forecast period

BFSI enterprises need highly complex IT infrastructure to maintain and manage data from trading instruments to record-keeping, as well as reporting and calculations, and more. This is creating opportunities for MSPs. Financial transactions involve the exchange of information with customers or internally; IT services are essential to their success. Hence, BFSI enterprises need MSPs to help provide services for ultra-low latency trading, market data, hosting, and infrastructure connectivity, and risk management solutions.

North America to account for the largest market size during the forecast period

The global managed services market by region covers five major geographies: North America, Asia Pacific (APAC), Europe, Middle East and Africa (MEA), and Latin America. North America is expected to account for the largest market size during the forecast period due to the increasing adoption of the recurring revenue model in the region.

Key Market Players

The major players in the managed services market are IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US), AT&T (US), Ericsson (Sweden), Cognizant US), HCL (India), TCS (India), Infosys (India), Dimension Data (South Africa), NTT (Japan), GTT Communications (US), Happiest Minds Technologies (India), Rackspace (US), Huawei (China), Nokia (Finland), and CenturyLink (US).The study includes an in-depth competitive analysis of these key players in the market with their company profiles, recent developments, and key market strategies.

Scope of the report

Report Metric	Details
Market size available for years	2018�2025
Base year considered	2018
Forecast period	2020�2025
Forecast units	Value (USD)
Segments covered	Service Type, Verticals, Organization Size, Deployment Types, and Region
Geographies covered	North America, APAC, Europe, Latin America, and MEA
Companies covered	IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US), AT&T (US), Ericsson (Sweden), Cognizant US), HCL (India), TCS (India), Infosys (India), Dimension Data (South Africa), NTT (Japan), GTT Communications (US), Happiest Minds Technologies (India), Rackspace (US), Huawei (China), Nokia (Finland), and CenturyLink (US)

This research report categorizes the market based on service types, verticals, organization size, deployment types, and regions.

Based on service types, the managed services market has been segmented as follows:

Managed Security Services
- Managed Identity and Access Management (IAM)
- Managed Antivirus/Antimalware
- Managed Firewall
- Managed Risk and Compliance Management
- Managed Vulnerability Management
- Managed Security Information and Event Management (SIEM)
- Managed Intrusion Detection System (IDS)/ Intrusion Prevention System (IPS)
- Managed Unified Threat Management (UTM)
- Managed Encryption
- Others (Distributed Denial of Service (DDoS) mitigation and managed Data Loss Prevention (DLP))
Managed Network Services
- Managed Network Provisioning
- Network Monitoring
- Network SD-WAN (Software-Defined Wide Area Network)
Managed Data Center and IT Infrastructure Services
- Storage Management
- Server Management
- Managed Print Services
- Others (application and middleware management, and database management)
Managed Communication and Collaboration Services
- Managed Voice over Internet Protocol (VoIP)
- Managed Unified Communications as a Service (UCaaS)
- Others (managed email services)
Managed Mobility Services
- Device Life Cycle Management
- Application Management
Managed Information Services
- Business Process Management
- Managed Operational Support System/Business Support System

Based on verticals, the managed services market has been segmented as follows:

Telecom
Information Technology (IT)
Banking, Financial Services and Insurance (BFSI)
Consumer Goods and Retail
Manufacturing
Healthcare and Life Sciences
Education
Energy and Utilities
Media and Entertainment
Others (transportation and Hospitality)

Based on organization size, the managed services market has been segmented as follows:

Small and Mid-Size Enterprises (SMEs )
Large Enterprises

Based on deployment modes, the managed services market has been segmented as follows:

Cloud
On-premises

Based on regions, the managed services market has been segmented as follows:

North America
- US
- Canada
Europe
- UK
- Rest of Europe
APAC
- India
- Rest of APAC
MEA
- Kingdom Saudi Arabia
- Rest of MEA
Latin America
- Brazil
- Rest of Latin America

Critical questions the report answers:

What are the opportunities in managed services market?
What are new market segments to focus over the next 2�5 years for prioritizing the efforts and investments?
What is the competitive landscape in the market?
What are the trends in global market?
Which region would offer a higher growth for the vendors in the market?

Frequently Asked Questions (FAQ):

What is managed services?

Managed services facilitate enterprises in managing their IT system requirements on a regular basis so as to improve users� IT operations. Enterprises focus on their core business competencies, while Managed Service Providers (MSPs) take care of their IT infrastructure and IT functions related to network, security, data center and IT infrastructure, communication and collaboration, business operations, and mobility. Managed services enable enterprises to improve their business productivity, end-user productivity, and reduce their IT infrastructure cost.

What are the top companies providing managed services solution and services?

The top managed services vendors comprise of IBM, Fujitsu, Cisco, Accenture, Atos, DXC Technology, AT&T, among others. These vendors have adopted different types of organic and inorganic growth strategies such as new product launches, partnerships and collaborations, and mergers and acquisitions to expand their offerings in the managed services market.

What are the top industries adopting managed services?

The following are major industries adopting managed services; BFSI, manufacturing, consumer goods and retail, health care and life sciences, energy and utilities, telecommunications, IT, media and entertainment, education, among others.

What are the various use case areas where managed services is used?

Managed services can be used in various areas such as telecom, retail, utilities, and many others.

What are various managed services types?

Managed services types include managed data center and IT infrastructure services, managed network services, managed security services, managed communication and collaboration services, managed mobility services, and managed information services.

What are various trends in managed services market?

The below are current market trends impacting managed services market;

Driver:

Lack of IT skill professionals
Cost reduction and lower IT budgets to force enterprises to leverage managed services

Opportunities:

High cloud adoption and increasing automation in IT environments
Continuously increasing demand for managed services among small and medium-sized enterprises

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 20)
    1.1 OBJECTIVES OF THE STUDY
    1.2 MARKET DEFINITION
           1.2.1 INCLUSIONS AND EXCLUSIONS
    1.3 MARKET SCOPE
           1.3.1 MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
    1.4 YEARS CONSIDERED FOR THE STUDY
    1.5 CURRENCY CONSIDERED
    1.6 STAKEHOLDERS

2 RESEARCH METHODOLOGY (Page No. - 24)
    2.1 RESEARCH DATA
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Breakup of primary profiles
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
    2.4 MARKET FORECAST
    2.5 COMPETITIVE LEADERSHIP MAPPING RESEARCH METHODOLOGY
           2.5.1 VENDOR INCLUSION CRITERIA
    2.6 ASSUMPTIONS FOR THE STUDY
    2.7 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY (Page No. - 32)

4 PREMIUM INSIGHTS (Page No. - 35)
    4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE MARKET
    4.2 MANAGED SERVICES MARKET IN NORTH AMERICA, BY SERVICE TYPE AND COUNTRY
    4.3 MARKET IN EUROPE, BY SERVICE TYPE AND COUNTRY
    4.4 MARKET IN ASIA PACIFIC, BY SERVICE TYPE AND VERTICAL

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 39)
    5.1 INTRODUCTION
    5.2 MARKET DYNAMICS
           5.2.1 DRIVERS
                    5.2.1.1 Lack of IT skilled professionals
                    5.2.1.2 Cost reduction and lower IT budgets to force enterprises to leverage managed services
           5.2.2 RESTRAINTS
                    5.2.2.1 Increasing pressure from statutory regulations across the globe
           5.2.3 OPPORTUNITIES
                    5.2.3.1 High cloud adoption and increasing automation in IT environments
                    5.2.3.2 Continuously increasing demand for managed services among small and medium-sized enterprises
           5.2.4 CHALLENGES
                    5.2.4.1 Lack of sales and marketing staff, training, and cybersecurity to severely affect the growth of managed service providers
    5.3 USE CASES
           5.3.1 SPARK NEW ZEALAND LEVERAGED COMMVAULT�S HYPERSCALE APPLIANCES SOLUTION TO REPLACE ITS BUDGET AND TIME-CONSUMING LEGACY SYSTEMS
           5.3.2 J.CREW GROUP DEPLOYED MODERN IT SOLUTION TO ATTAIN FLEXIBLE CLOUD INFRASTRUCTURE TO TACKLE UNFORESEEN BUSINESS REQUIREMENTS AND USE CASES
           5.3.3 SNOHOMISH COUNTY PUBLIC UTILITY DISTRICT DEPLOYED OPENTEXT CLOUD MANAGED SERVICES FOR IMPROVED BUSINESS VALUE AND AGILITY

6 MANAGED SERVICES MARKET, BY SERVICE TYPE (Page No. - 44)
6.1 INTRODUCTION

7 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE (Page No. - 47)
    7.1 INTRODUCTION
           7.1.1 MANAGED SECURITY SERVICES: MARKET DRIVERS
    7.2 MANAGED IDENTITY AND ACCESS MANAGEMENT
           7.2.1 MANAGED IDENTITY AND ACCESS MANAGEMENT: MARKET DRIVERS
    7.3 MANAGED ANTIVIRUS/ANTIMALWARE
           7.3.1 MANAGED ANTIVIRUS/ANTIMALWARE: MARKET DRIVERS
    7.4 MANAGED FIREWALL
           7.4.1 MANAGED FIREWALL: MARKET DRIVERS
    7.5 MANAGED RISK AND COMPLIANCE MANAGEMENT
           7.5.1 MANAGED RISK AND COMPLIANCE MANAGEMENT: MARKET DRIVERS
    7.6 MANAGED VULNERABILITY MANAGEMENT
           7.6.1 MANAGED VULNERABILITY MANAGEMENT: MARKET DRIVERS
    7.7 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT
           7.7.1 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT: MARKET DRIVERS
    7.8 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS
           7.8.1 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS: MARKET DRIVERS
    7.9 MANAGED UNIFIED THREAT MANAGEMENT
           7.9.1 MANAGED UNIFIED THREAT MANAGEMENT: MARKET DRIVERS
    7.10 MANAGED ENCRYPTION
           7.10.1 MANAGED ENCRYPTION: MARKET DRIVERS
    7.11 OTHERS

8 MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE (Page No. - 60)
    8.1 INTRODUCTION
    8.2 MANAGED NETWORK PROVISIONING
           8.2.1 MANAGED NETWORK PROVISIONING: MARKET DRIVERS
    8.3 NETWORK MONITORING AND MANAGEMENT
           8.3.1 MANAGED NETWORK MONITORING AND MANAGEMENT: MARKET DRIVERS
    8.4 MANAGED SOFTWARE DEFINED-WIDE AREA NETWORK
           8.4.1 MANAGED SOFTWARE DEFINED-WIDE AREA NETWORK: MARKET DRIVERS

9 MANAGED SERVICES MARKET, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE (Page No. - 65)
    9.1 INTRODUCTION
    9.2 STORAGE MANAGEMENT
           9.2.1 STORAGE MANAGEMENT: MARKET DRIVERS
    9.3 SERVER MANAGEMENT
           9.3.1 SERVER MANAGEMENT: MARKET DRIVERS
    9.4 MANAGED PRINT SERVICES
           9.4.1 MANAGED PRINT SERVICES: MARKET DRIVERS
9.5 OTHERS

10 MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE (Page No. - 71)
     10.1 INTRODUCTION
     10.2 MANAGED VOICE OVER INTERNET PROTOCOL
             10.2.1 MANAGED VOICE OVER INTERNET PROTOCOL: MARKET DRIVERS
     10.3 MANAGED UNIFIED COMMUNICATION AS A SERVICE
             10.3.1 MANAGED UNIFIED COMMUNICATION AS A SERVICE: MARKET DRIVERS
     10.4 OTHERS

11 MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE (Page No. - 77)
     11.1 INTRODUCTION
     11.2 DEVICE LIFE CYCLE MANAGEMENT
             11.2.1 DEVICE LIFE CYCLE MANAGEMENT: MARKET DRIVERS
     11.3 APPLICATION MANAGEMENT
             11.3.1 APPLICATION MANAGEMENT: MARKET DRIVERS

12 MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE (Page No. - 82)
     12.1 INTRODUCTION
     12.2 BUSINESS PROCESS MANAGEMENT
             12.2.1 BUSINESS PROCESS MANAGEMENT: MARKET DRIVERS
     12.3 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS
             12.3.1 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS: MARKET DRIVERS

13 MANAGED SERVICES MARKET, BY ORGANIZATION SIZE (Page No. - 87)
     13.1 INTRODUCTION
     13.2 LARGE ENTERPRISES
             13.2.1 LARGE ENTERPRISES: MARKET DRIVERS
     13.3 SMALL AND MEDIUM-SIZED ENTERPRISES
             13.3.1 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET DRIVERS

14 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE (Page No. - 91)
     14.1 INTRODUCTION
     14.2 ON-PREMISES
             14.2.1 ON-PREMISES: MARKET DRIVERS
     14.3 CLOUD
             14.3.1 CLOUD: MARKET DRIVERS

15 MANAGED SERVICES MARKET, BY VERTICAL (Page No. - 95)
     15.1 INTRODUCTION
     15.2 TELECOM
             15.2.1 TELECOM: MARKET DRIVERS
     15.3 INFORMATION TECHNOLOGY
             15.3.1 INFORMATION TECHNOLOGY: MARKET DRIVERS
     15.4 BANKING, FINANCIAL SERVICES AND INSURANCE
             15.4.1 BANKING, FINANCIAL SERVICES AND INSURANCE: MARKET DRIVERS
     15.5 CONSUMER GOODS AND RETAIL
             15.5.1 CONSUMER GOODS AND RETAIL: MARKET DRIVERS
     15.6 MANUFACTURING
             15.6.1 MANUFACTURING: MARKET DRIVERS
     15.7 HEALTHCARE AND LIFE SCIENCES
             15.7.1 HEALTHCARE AND LIFE SCIENCES: MARKET DRIVERS
     15.8 EDUCATION
             15.8.1 EDUCATION: MARKET DRIVERS
     15.9 ENERGY AND UTILITIES
             15.9.1 ENERGY AND UTILITIES: MARKET DRIVERS
     15.10 MEDIA AND ENTERTAINMENT
             15.10.1 MEDIA AND ENTERTAINMENT: MARKET DRIVERS
     15.11 OTHERS

16 MANAGED SERVICES MARKET, BY REGION (Page No. - 108)
     16.1 INTRODUCTION
     16.2 NORTH AMERICA
             16.2.1 NORTH AMERICA: MARKET DRIVERS
             16.2.2 UNITED STATES
             16.2.3 CANADA
     16.3 EUROPE
             16.3.1 EUROPE: MARKET DRIVERS
             16.3.2 UNITED KINGDOM
             16.3.3 REST OF EUROPE
     16.4 ASIA PACIFIC
             16.4.1 ASIA PACIFIC: MARKET DRIVERS
             16.4.2 INDIA
             16.4.3 REST OF ASIA PACIFIC
     16.5 MIDDLE EAST AND AFRICA
             16.5.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS
             16.5.2 KINGDOM OF SAUDI ARABIA
             16.5.3 REST OF MIDDLE EAST AND AFRICA
     16.6 LATIN AMERICA
             16.6.1 LATIN AMERICA: MARKET DRIVERS
             16.6.2 BRAZIL
             16.6.3 REST OF LATIN AMERICA

17 COMPETITIVE LANDSCAPE (Page No. - 143)
     17.1 COMPETITIVE LEADERSHIP MAPPING
             17.1.1 VISIONARY LEADERS
             17.1.2 DYNAMIC DIFFERENTIATORS
             17.1.3 INNOVATORS
             17.1.4 EMERGING COMPANIES

18 COMPANY PROFILES (Page No. - 145)
     18.1 INTRODUCTION
(Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
     18.2 IBM
     18.3 FUJITSU
     18.4 CISCO
     18.5 ACCENTURE
     18.6 ATOS
     18.7 DXC TECHNOLOGY
     18.8 AT&T
     18.9 ERICSSON
     18.10 COGNIZANT
     18.11 HCL
     18.12 TCS
     18.13 INFOSYS
     18.14 DIMENSION DATA
     18.15 GTT COMMUNICATIONS
     18.16 NTT
     18.17 HAPPIEST MINDS
     18.18 RACKSPACE
     18.19 HUAWEI
     18.20 NOKIA NETWORKS
     18.21 CENTURY LINK
     18.22 RIGHT TO WIN

*Details on Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

19 APPENDIX (Page No. - 183)
     19.1 DISCUSSION GUIDE
     19.2 KNOWLEDGE STORE: MARKETSANDMARKETS� SUBSCRIPTION PORTAL
     19.3 AVAILABLE CUSTOMIZATIONS
     19.4 RELATED REPORTS
     19.5 AUTHOR DETAILS

LIST OF TABLES (113 Tables)

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016�2019
TABLE 2 FACTOR ANALYSIS
TABLE 3 EVALUATION CRITERIA
TABLE 4 MANAGED SERVICES MARKET, BY SERVICE TYPE, 2018�2025 (USD MILLION)
TABLE 5 MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE, 2018�2025 (USD MILLION)
TABLE 6 MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 7 MANAGED IDENTITY AND ACCESS MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 8 MANAGED ANTIVIRUS/ANTIMALWARE: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 9 MANAGED FIREWALL: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 10 MANAGED RISK AND COMPLIANCE MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 11 MANAGED VULNERABILITY MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 12 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 13 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 14 MANAGED UNIFIED THREAT MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 15 MANAGED ENCRYPTION: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 16 OTHERS: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 17 MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE, 2018�2025 (USD MILLION)
TABLE 18 MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 19 MANAGED NETWORK PROVISIONING: MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 20 MANAGED NETWORK MONITORING AND MANAGEMENT: MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 21 MANAGED SOFTWARE DEFINED-WIRELESS AREA NETWORK: MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 22 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, BY TYPE, 2018�2025 (USD MILLION)
TABLE 23 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, BY REGION, 2018�2025 (USD MILLION)
TABLE 24 STORAGE MANAGEMENT: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 25 SERVER MANAGEMENT: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 26 MANAGED PRINT SERVICES: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 27 OTHERS: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 28 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2018�2025 (USD MILLION)
TABLE 29 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 30 MANAGED VOICE OVER INTERNET PROTOCOL: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 31 MANAGED UNIFIED COMMUNICATION AS A SERVICE: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 32 OTHERS: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 33 MANAGED MOBILITY SERVICES MARKET SIZE, BY TYPE, 2018�2025 (USD MILLION)
TABLE 34 MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 35 DEVICE LIFE CYCLE MANAGEMENT: MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 36 APPLICATION MANAGEMENT: MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 37 MANAGED INFORMATION SERVICES MARKET SIZE, BY TYPE, 2018�2025 (USD MILLION)
TABLE 38 MANAGED INFORMATION SERVICES: MANAGED SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 39 BUSINESS PROCESS MANAGEMENT: MANAGED INFORMATION SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 40 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS: MANAGED INFORMATION SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 41 MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2018�2025 (USD MILLION)
TABLE 42 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 43 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 44 MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2018�2025 (USD MILLION)
TABLE 45 ON-PREMISES: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 46 CLOUD: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 47 MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2018�2025 (USD MILLION)
TABLE 48 TELECOM: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 49 INFORMATION TECHNOLOGY: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 50 BANKING, FINANCIAL SERVICES AND INSURANCE: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 51 CONSUMER GOODS AND RETAIL: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 52 MANUFACTURING: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 53 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 54 EDUCATION: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 55 ENERGY AND UTILITIES: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 56 MEDIA AND ENTERTAINMENT: MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 57 OTHERS: MANAGED SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 58 MANAGED SERVICES MARKET SIZE, BY REGION, 2018�2025 (USD MILLION)
TABLE 59 NORTH AMERICA: MARKET SIZE, BY SERVICE TYPE, 2018�2025 (USD MILLION)
TABLE 60 NORTH AMERICA: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 61 NORTH AMERICA: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 62 NORTH AMERICA: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 63 NORTH AMERICA: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 64 NORTH AMERICA: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 65 NORTH AMERICA: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 66 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2018�2025 (USD MILLION)
TABLE 67 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2018�2025 (USD MILLION)
TABLE 68 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2018�2025 (USD MILLION)
TABLE 69 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2018�2025 (USD MILLION)
TABLE 70 EUROPE: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2018�2025 (USD MILLION)
TABLE 71 EUROPE: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 72 EUROPE: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 73 EUROPE: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 74 EUROPE: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 75 EUROPE: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 76 EUROPE: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 77 EUROPE: MARKET SIZE, BY VERTICAL, 2018�2025 (USD MILLION)
TABLE 78 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2018�2025 (USD MILLION)
TABLE 79 EUROPE: MARKET SIZE, BY DEPLOYMENT TYPE, 2018�2025 (USD MILLION)
TABLE 80 EUROPE: MARKET SIZE, BY COUNTRY, 2018�2025 (USD MILLION)
TABLE 81 ASIA PACIFIC: MANAGED SERVICES SIZE, BY SERVICE TYPE, 2018�2025 (USD MILLION)
TABLE 82 ASIA PACIFIC: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 83 ASIA PACIFIC: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 84 ASIA PACIFIC: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 85 ASIA PACIFIC: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 86 ASIA PACIFIC: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 87 ASIA PACIFIC: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 88 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2018�2025 (USD MILLION)
TABLE 89 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2018�2025 (USD MILLION)
TABLE 90 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT TYPE, 2018�2025 (USD MILLION)
TABLE 91 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2018�2025 (USD MILLION)
TABLE 92 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2018�2025 (USD MILLION)
TABLE 93 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 94 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 95 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 96 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 97 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 98 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 99 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VERTICAL, 2018�2025 (USD MILLION)
TABLE 100 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2018�2025 (USD MILLION)
TABLE 101 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2018�2025 (USD MILLION)
TABLE 102 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2018�2025 (USD MILLION)
TABLE 103 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2018�2025 (USD MILLION)
TABLE 104 LATIN AMERICA: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 105 LATIN AMERICA: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 106 LATIN AMERICA: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 107 LATIN AMERICA: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 108 LATIN AMERICA: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 109 LATIN AMERICA: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018�2025 (USD MILLION)
TABLE 110 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2018�2025 (USD MILLION)
TABLE 111 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2018�2025 (USD MILLION)
TABLE 112 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2018�2025 (USD MILLION)
TABLE 113 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2018�2025 (USD MILLION)

LIST OF FIGURES (40 Figures)

FIGURE 1 MANAGED SERVICES MARKET: RESEARCH DESIGN
FIGURE 2 DATA TRIANGULATION
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 BOTTOM-UP (SUPPLY SIDE) � REVENUE OF ALL SOLUTIONS AND SERVICES OF THE MANAGED SERVICES MARKET
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 BOTTOM-UP (SUPPLY SIDE) � CALCULATION OF SOLUTIONS AND SERVICES REVENUE OF MANAGED SERVICES VENDORS
FIGURE 5 MANAGED SERVICES MARKET HOLISTIC VIEW
FIGURE 6 GROWTH RATE OF SEGMENTS IN THE MARKET DURING THE FORECAST PERIOD
FIGURE 7 NEED FOR SPECIALIZED MANAGED SERVICE PROVIDERS TO MANAGE COMPLEX IT INFRASTRUCTURE AND TO AVOID NETWORK DOWNTIME TO DRIVE THE GROWTH OF THE MANAGED SERVICES MARKET
FIGURE 8 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, AND UNITED STATES TO ACCOUNT FOR THE HIGHEST SHARES IN THE NORTH AMERICA MARKET IN 2020
FIGURE 9 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, AND REST OF EUROPE TO ACCOUNT FOR THE HIGHEST SHARES IN THE EUROPE MANAGED SERVICES MARKET IN 2020
FIGURE 10 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, AND BANKING, FINANCIAL SERVICES AND INSURANCE VERTICAL TO ACCOUNT FOR THE HIGHEST SHARES IN THE ASIA PACIFIC MARKET IN 2020
FIGURE 11 MANAGED SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
FIGURE 12 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
FIGURE 13 MANAGED IDENTITY AND ACCESS MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 14 MANAGED SD-WAN SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 15 SERVER MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 16 MANAGED VOICE OVER INTERNET PROTOCOL SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 17 APPLICATION MANAGEMENT SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
FIGURE 18 BUSINESS PROCESS MANAGEMENT SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
FIGURE 19 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
FIGURE 20 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
FIGURE 21 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 22 ASIA PACIFIC TO EXHIBIT THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
FIGURE 23 NORTH AMERICA: MARKET SNAPSHOT
FIGURE 24 ASIA-PACIFIC: MARKET SNAPSHOT
FIGURE 25 MANAGED SERVICES MARKET (GLOBAL), COMPETITIVE LEADERSHIP MAPPING, 2020
FIGURE 26 IBM: COMPANY SNAPSHOT
FIGURE 27 IBM: SWOT ANALYSIS
FIGURE 28 FUJITSU: COMPANY SNAPSHOT
FIGURE 29 FUJITSU: SWOT ANALYSIS
FIGURE 30 CISCO: COMPANY SNAPSHOT
FIGURE 31 CISCO: SWOT ANALYSIS
FIGURE 32 ACCENTURE: COMPANY SNAPSHOT
FIGURE 33 ACCENTURE: SWOT ANALYSIS
FIGURE 34 ATOS: COMPANY SNAPSHOT
FIGURE 35 ATOS: SWOT ANALYSIS
FIGURE 36 DXC TECHNOLOGY: COMPANY SNAPSHOT
FIGURE 37 AT&T: COMPANY SNAPSHOT
FIGURE 38 ERICSSON: COMPANY SNAPSHOT
FIGURE 39 COGNIZANT: COMPANY SNAPSHOT
FIGURE 40 HCL: COMPANY SNAPSHOT

The study involved four major activities in estimating the current market size for the managed services market. Exhaustive secondary research was done to collect information on the market, peer market, and parent market. The next step was to validate these findings, assumptions, and sizing with the industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, market breakup and data triangulation were used to estimate the market size of segments and subsegments.

Secondary Research

In the secondary research process, various secondary sources, such as International Association of Cloud and Managed Service Providers, has been referred for, to identify and collect information for this study. The secondary sources included annual reports, press releases, and investor presentations of companies; white papers; journals; and certified publications and articles from recognized authors, directories, and databases.

Primary Research

Various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Chief Marketing Officers (CMO), Vice Presidents (VPs), Managing Directors (MDs), technology and innovation directors, and related key executives from various key companies and organizations operating in the managed services market, along with the associated service providers and system integrators operating in the targeted regions. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. Following is the breakup of primary respondents:

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

For making market estimates and forecasting the managed services market, and the other dependent submarkets, top-down and bottom-up approaches were used. The bottom-up procedure was used to arrive at the overall market size of the global market using key companies� revenue and their offerings in the market. The research methodology used to estimate the market size includes the following:

The key players in the market have been identified through extensive secondary research.
The market size, in terms of value, has been determined through primary and secondary research processes.
All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.

Data Triangulation

With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using this study. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Report Objectives

To define, describe, and forecast the managed services market based on service types, verticals, organization size, deployment types, and regions
To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the market
To analyze the market with respect to individual growth trends, prospects, and contributions to the market
To forecast the market size of five main regions: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the market
To profile the key players in the market and comprehensively analyze their core competencies in each microsegment
To analyze the competitive developments, such as agreements, alliances, joint ventures, and mergers and acquisitions, in the managed services market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company�s specific needs. The following customization options are available for the report:

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Report Code

TC 3070

Published ON

Apr, 2020

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