Managed Services Market

Managed Services Market by Service Type (Managed Security, Managed Network, Managed Data Center and IT Infrastructure, and Managed Communication and Collaboration), Vertical, Organization Size, Deployment Type and Region - Global Forecast to 2025

Report Code: TC 3070 Apr, 2020, by marketsandmarkets.com

[192 Pages Report] MarketsandMarkets estimates the global managed services market is expected to grow from USD 223.0 billion in 2020 to USD 329.1 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 8.1% during the forecast period. Factors that drive the market growth of the managed services market are lack of IT skilled professionals, and cost reduction and lower IT budgets to force enterprises to leverage managed services.

Factors such as high cloud adoption and increase in the automation in IT environments and continuously growth in the demand for managed services among Small and Medium-sized Enterprises (SMEs) are expected to create ample opportunities for managed services vendors.

Managed data center and IT infrastructure services segment to hold a larger market size during the forecast period

The managed services market by service type covers managed security services, managed network services, managed data center and IT infrastructure services, managed communication and collaboration services, and managed information services. Managing an IT environment is a major concern for CIOs. Most of the IT enterprises are dedicating most of their time in the cycles of a plan, build, run, and maintain IT with untrained IT employees. The lack of IT skilled professionals is the major challenge faced by CIOs. Managed Service Providers (MSPs) can address this issue and provide cost-effective solutions while also keeping the security aspect in mind.

Large enterprises segment to hold the largest market size during the forecast period

Organizations with more than 1,000 employees are categorized as large enterprises. The increasing number of disasters due to cyberattacks and natural calamities could lead to a huge amount of data loss that impacts large enterprises severely. The lack of IT skilled professionals and the high cost of downtime and data loss are driving the demand for managed services among large enterprises. Hence, to tackle above challenges large enterprises are opting for managed services.

On-premises segment to hold the largest market size during the forecast period

Several enterprises that have traditional legacy tools are better suited to traditional on-premises-based services. Solutions provided by MSPs are hosted at the client’s premises and are always dedicated to a single user. Security concern among enterprises is the main reason that drives the adoption of on-premises-based managed services.

Banking, financial services and insurance vertical to hold the largest market size during the forecast period

BFSI enterprises need highly complex IT infrastructure to maintain and manage data from trading instruments to record-keeping, as well as reporting and calculations, and more. This is creating opportunities for MSPs. Financial transactions involve the exchange of information with customers or internally; IT services are essential to their success. Hence, BFSI enterprises need MSPs to help provide services for ultra-low latency trading, market data, hosting, and infrastructure connectivity, and risk management solutions.

North America to account for the largest market size during the forecast period

The global managed services market by region covers five major geographies: North America, Asia Pacific (APAC), Europe, Middle East and Africa (MEA), and Latin America. North America is expected to account for the largest market size during the forecast period due to the increasing adoption of the recurring revenue model in the region.

Key Market Players

The major players in the managed services market are IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US), AT&T (US), Ericsson (Sweden), Cognizant US), HCL (India), TCS (India), Infosys (India), Dimension Data (South Africa), NTT (Japan), GTT Communications (US), Happiest Minds Technologies (India), Rackspace (US), Huawei (China), Nokia (Finland), and CenturyLink (US).The study includes an in-depth competitive analysis of these key players in the market with their company profiles, recent developments, and key market strategies.

Scope of the report

Report Metric

Details

Market size available for years

2018–2025

Base year considered

2018

Forecast period

2020–2025

Forecast units

Value (USD)

Segments covered

Service Type, Verticals, Organization Size, Deployment Types, and Region

Geographies covered

North America, APAC, Europe, Latin America, and MEA

Companies covered

IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US), AT&T (US), Ericsson (Sweden), Cognizant US), HCL (India), TCS (India), Infosys (India), Dimension Data (South Africa), NTT (Japan), GTT Communications (US), Happiest Minds Technologies (India), Rackspace (US), Huawei (China), Nokia (Finland), and CenturyLink (US)

This research report categorizes the market based on service types, verticals, organization size, deployment types, and regions.

Based on service types, the managed services market has been segmented as follows:

  • Managed Security Services
    • Managed Identity and Access Management (IAM)
    • Managed Antivirus/Antimalware
    • Managed Firewall
    • Managed Risk and Compliance Management
    • Managed Vulnerability Management
    • Managed Security Information and Event Management (SIEM)
    • Managed Intrusion Detection System (IDS)/ Intrusion Prevention System (IPS)
    • Managed Unified Threat Management (UTM)
    • Managed Encryption
    • Others (Distributed Denial of Service (DDoS) mitigation and managed Data Loss Prevention (DLP))
  • Managed Network Services
    • Managed Network Provisioning
    • Network Monitoring
    • Network SD-WAN (Software-Defined Wide Area Network)
  • Managed Data Center and IT Infrastructure Services
    • Storage Management
    • Server Management
    • Managed Print Services
    • Others (application and middleware management, and database management)
  • Managed Communication and Collaboration Services
    • Managed Voice over Internet Protocol (VoIP)
    • Managed Unified Communications as a Service (UCaaS)
    • Others (managed email services)
  • Managed Mobility Services
    • Device Life Cycle Management
    • Application Management
  • Managed Information Services
    • Business Process Management
    • Managed Operational Support System/Business Support System

Based on verticals, the managed services market has been segmented as follows:

  • Telecom
  • Information Technology (IT)
  • Banking, Financial Services and Insurance (BFSI)
  • Consumer Goods and Retail
  • Manufacturing
  • Healthcare and Life Sciences
  • Education
  • Energy and Utilities
  • Media and Entertainment
  • Others (transportation and Hospitality)

Based on organization size, the managed services market has been segmented as follows:

  • Small and Mid-Size Enterprises (SMEs )
  • Large Enterprises

Based on deployment modes, the market has been segmented as follows:

  • Cloud
  • On-premises

Based on regions, the managed services market has been segmented as follows:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Rest of Europe
  • APAC
    • India
    • Rest of APAC
  • MEA
    • Kingdom Saudi Arabia
    • Rest of MEA
  • Latin America
    • Brazil
    • Rest of Latin America

Critical questions the report answers:

  • What are the opportunities in managed services market?
  • What are new market segments to focus over the next 2–5 years for prioritizing the efforts and investments?
  • What is the competitive landscape in the market?
  • What are the trends in global market?
  • Which region would offer a higher growth for the vendors in the market?

Frequently Asked Questions (FAQ):

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 19)
    1.1 OBJECTIVES OF THE STUDY
    1.2 MARKET DEFINITION
           1.2.1 INCLUSIONS AND EXCLUSIONS
    1.3 MARKET SCOPE
           1.3.1 MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
    1.4 YEARS CONSIDERED FOR THE STUDY
    1.5 CURRENCY CONSIDERED
           TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016–2019
    1.6 STAKEHOLDERS

2 RESEARCH METHODOLOGY (Page No. - 23)
    2.1 RESEARCH DATA
           FIGURE 1 MANAGED SERVICES MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Breakup of primary profiles
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
           FIGURE 2 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
           FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 BOTTOM-UP (SUPPLY SIDE) – REVENUE OF ALL SOLUTIONS AND SERVICES OF THE MANAGED SERVICES MARKET
           FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 BOTTOM-UP (SUPPLY SIDE) – CALCULATION OF SOLUTIONS AND SERVICES REVENUE OF MANAGED SERVICES VENDORS
    2.4 MARKET FORECAST
           TABLE 2 FACTOR ANALYSIS
    2.5 COMPETITIVE LEADERSHIP MAPPING RESEARCH METHODOLOGY
           TABLE 3 EVALUATION CRITERIA
           2.5.1 VENDOR INCLUSION CRITERIA
    2.6 ASSUMPTIONS FOR THE STUDY
    2.7 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY (Page No. - 31)
    FIGURE 5 MANAGED SERVICES MARKET HOLISTIC VIEW
    FIGURE 6 GROWTH RATE OF SEGMENTS IN THE MARKET DURING THE FORECAST PERIOD

4 PREMIUM INSIGHTS (Page No. - 34)
    4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE MANAGED SERVICES MARKET
           FIGURE 7 NEED FOR SPECIALIZED MANAGED SERVICE PROVIDERS TO MANAGE COMPLEX IT INFRASTRUCTURE AND TO AVOID NETWORK DOWNTIME TO DRIVE THE GROWTH OF THE MARKET
    4.2 MARKET IN NORTH AMERICA, BY SERVICE TYPE AND COUNTRY
           FIGURE 8 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, AND UNITED STATES TO ACCOUNT FOR THE HIGHEST SHARES IN THE NORTH AMERICA MARKET IN 2020
    4.3 MARKET IN EUROPE, BY SERVICE TYPE AND COUNTRY
           FIGURE 9 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, AND REST OF EUROPE TO ACCOUNT FOR THE HIGHEST SHARES IN THE EUROPE MARKET IN 2020
    4.4 MARKET IN ASIA PACIFIC, BY SERVICE TYPE AND VERTICAL
           FIGURE 10 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, AND BANKING, FINANCIAL SERVICES AND INSURANCE VERTICAL TO ACCOUNT FOR THE HIGHEST SHARES IN THE ASIA PACIFIC MARKET IN 2020

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 38)
    5.1 INTRODUCTION
    5.2 MARKET DYNAMICS
           FIGURE 11 MANAGED SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
           5.2.1 DRIVERS
                    5.2.1.1 Lack of IT skilled professionals
                    5.2.1.2 Cost reduction and lower IT budgets to force enterprises to leverage managed services
           5.2.2 RESTRAINTS
                    5.2.2.1 Increasing pressure from statutory regulations across the globe
           5.2.3 OPPORTUNITIES
                    5.2.3.1 High cloud adoption and increasing automation in IT environments
                    5.2.3.2 Continuously increasing demand for managed services among small and medium-sized enterprises
           5.2.4 CHALLENGES
                    5.2.4.1 Lack of sales and marketing staff, training, and cybersecurity to severely affect the growth of managed service providers
    5.3 USE CASES
           5.3.1 SPARK NEW ZEALAND LEVERAGED COMMVAULT’S HYPERSCALE APPLIANCES SOLUTION TO REPLACE ITS BUDGET AND TIME-CONSUMING LEGACY SYSTEMS
           5.3.2 J.CREW GROUP DEPLOYED MODERN IT SOLUTION TO ATTAIN FLEXIBLE CLOUD INFRASTRUCTURE TO TACKLE UNFORESEEN BUSINESS REQUIREMENTS AND USE CASES
           5.3.3 SNOHOMISH COUNTY PUBLIC UTILITY DISTRICT DEPLOYED OPENTEXT CLOUD MANAGED SERVICES FOR IMPROVED BUSINESS VALUE AND AGILITY

6 MANAGED SERVICES MARKET, BY SERVICE TYPE (Page No. - 43)
    6.1 INTRODUCTION
           FIGURE 12 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
           TABLE 4 MARKET, BY SERVICE TYPE, 2018–2025 (USD MILLION)

7 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE (Page No. - 46)
    7.1 INTRODUCTION
           FIGURE 13 MANAGED IDENTITY AND ACCESS MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
           7.1.1 MANAGED SECURITY SERVICES: MARKET DRIVERS
                    TABLE 5 MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE, 2018–2025 (USD MILLION)
                    TABLE 6 MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.2 MANAGED IDENTITY AND ACCESS MANAGEMENT
           7.2.1 MANAGED IDENTITY AND ACCESS MANAGEMENT: MARKET DRIVERS
                    TABLE 7 MANAGED IDENTITY AND ACCESS MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.3 MANAGED ANTIVIRUS/ANTIMALWARE
           7.3.1 MANAGED ANTIVIRUS/ANTIMALWARE: MARKET DRIVERS
                    TABLE 8 MANAGED ANTIVIRUS/ANTIMALWARE: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.4 MANAGED FIREWALL
           7.4.1 MANAGED FIREWALL: MANAGED SERVICES MARKET DRIVERS
                    TABLE 9 MANAGED FIREWALL: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.5 MANAGED RISK AND COMPLIANCE MANAGEMENT
           7.5.1 MANAGED RISK AND COMPLIANCE MANAGEMENT: MARKET DRIVERS
                    TABLE 10 MANAGED RISK AND COMPLIANCE MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.6 MANAGED VULNERABILITY MANAGEMENT
           7.6.1 MANAGED VULNERABILITY MANAGEMENT: MARKET DRIVERS
                    TABLE 11 MANAGED VULNERABILITY MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.7 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT
           7.7.1 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT: MARKET DRIVERS
                    TABLE 12 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.8 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS
           7.8.1 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS: MANAGED SERVICES MARKET DRIVERS
                    TABLE 13 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.9 MANAGED UNIFIED THREAT MANAGEMENT
           7.9.1 MANAGED UNIFIED THREAT MANAGEMENT: MARKET DRIVERS
                    TABLE 14 MANAGED UNIFIED THREAT MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.1 MANAGED ENCRYPTION
           7.10.1 MANAGED ENCRYPTION: MARKET DRIVERS
                    TABLE 15 MANAGED ENCRYPTION: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    7.11 OTHERS
                    TABLE 16 OTHERS: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)

8 MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE (Page No. - 59)
    8.1 INTRODUCTION
           FIGURE 14 MANAGED SD-WAN SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
           TABLE 17 MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE, 2018–2025 (USD MILLION)
           TABLE 18 MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    8.2 MANAGED NETWORK PROVISIONING
           8.2.1 MANAGED NETWORK PROVISIONING: MARKET DRIVERS
                    TABLE 19 MANAGED NETWORK PROVISIONING: MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    8.3 NETWORK MONITORING AND MANAGEMENT
           8.3.1 MANAGED NETWORK MONITORING AND MANAGEMENT: MARKET DRIVERS
                    TABLE 20 MANAGED NETWORK MONITORING AND MANAGEMENT: MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    8.4 MANAGED SOFTWARE DEFINED-WIDE AREA NETWORK
           8.4.1 MANAGED SOFTWARE DEFINED-WIDE AREA NETWORK: MARKET DRIVERS
                    TABLE 21 MANAGED SOFTWARE DEFINED-WIRELESS AREA NETWORK: MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)

9 MANAGED SERVICES MARKET, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE (Page No. -64 )
    9.1 INTRODUCTION
           FIGURE 15 SERVER MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
           TABLE 22 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, BY TYPE, 2018–2025 (USD MILLION)
           TABLE 23 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, BY REGION, 2018–2025 (USD MILLION)
    9.2 STORAGE MANAGEMENT
           9.2.1 STORAGE MANAGEMENT: MARKET DRIVERS
                    TABLE 24 STORAGE MANAGEMENT: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    9.3 SERVER MANAGEMENT
           9.3.1 SERVER MANAGEMENT: MARKET DRIVERS
                    TABLE 25 SERVER MANAGEMENT: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    9.4 MANAGED PRINT SERVICES
           9.4.1 MANAGED PRINT SERVICES: MARKET DRIVERS
                    TABLE 26 MANAGED PRINT SERVICES: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
    9.5 OTHERS
           TABLE 27 OTHERS: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)

10 MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE (Page No. - 70)
     10.1 INTRODUCTION
               FIGURE 16 MANAGED VOICE OVER INTERNET PROTOCOL SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
               TABLE 28 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2018–2025 (USD MILLION)
               TABLE 29 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     10.2 MANAGED VOICE OVER INTERNET PROTOCOL
             10.2.1 MANAGED VOICE OVER INTERNET PROTOCOL: MARKET DRIVERS
                       TABLE 30 MANAGED VOICE OVER INTERNET PROTOCOL: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     10.3 MANAGED UNIFIED COMMUNICATION AS A SERVICE
             10.3.1 MANAGED UNIFIED COMMUNICATION AS A SERVICE: MARKET DRIVERS
                       TABLE 31 MANAGED UNIFIED COMMUNICATION AS A SERVICE: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     10.4 OTHERS
               TABLE 32 OTHERS: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)

11 MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE (Page No. - 76)
     11.1 INTRODUCTION
               FIGURE 17 APPLICATION MANAGEMENT SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
               TABLE 33 MANAGED MOBILITY SERVICES MARKET SIZE, BY TYPE, 2018–2025 (USD MILLION)
               TABLE 34 MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     11.2 DEVICE LIFE CYCLE MANAGEMENT
             11.2.1 DEVICE LIFE CYCLE MANAGEMENT: MARKET DRIVERS
                       TABLE 35 DEVICE LIFE CYCLE MANAGEMENT: MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     11.3 APPLICATION MANAGEMENT
             11.3.1 APPLICATION MANAGEMENT: MARKET DRIVERS
                       TABLE 36 APPLICATION MANAGEMENT: MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)

12 MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE (Page No. - 81)
     12.1 INTRODUCTION
               FIGURE 18 BUSINESS PROCESS MANAGEMENT SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
               TABLE 37 MANAGED INFORMATION SERVICES MARKET SIZE, BY TYPE, 2018–2025 (USD MILLION)
               TABLE 38 MANAGED INFORMATION SERVICES: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     12.2 BUSINESS PROCESS MANAGEMENT
             12.2.1 BUSINESS PROCESS MANAGEMENT: MARKET DRIVERS
                       TABLE 39 BUSINESS PROCESS MANAGEMENT: MANAGED INFORMATION SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     12.3 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS
             12.3.1 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS: MARKET DRIVERS
                       TABLE 40 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS: MANAGED INFORMATION SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)

13 MANAGED SERVICES MARKET, BY ORGANIZATION SIZE (Page No. - 86)
     13.1 INTRODUCTION
               FIGURE 19 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
               TABLE 41 MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION)
     13.2 LARGE ENTERPRISES
             13.2.1 LARGE ENTERPRISES: MARKET DRIVERS
                       TABLE 42 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     13.3 SMALL AND MEDIUM-SIZED ENTERPRISES
             13.3.1 SMALL AND MEDIUM-SIZED ENTERPRISES:  MARKET DRIVERS
                       TABLE 43 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)

14 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE (Page No. - 90)
     14.1 INTRODUCTION
               FIGURE 20 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
               TABLE 44 MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION)
     14.2 ON-PREMISES
             14.2.1 ON-PREMISES: MARKET DRIVERS
                       TABLE 45 ON-PREMISES: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     14.3 CLOUD
             14.3.1 CLOUD: MARKET DRIVERS
                       TABLE 46 CLOUD: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)

15 MANAGED SERVICES MARKET, BY VERTICAL (Page No. - 94)
     15.1 INTRODUCTION
               FIGURE 21 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
               TABLE 47 MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
     15.2 TELECOM
             15.2.1 TELECOM: MARKET DRIVERS
                       TABLE 48 TELECOM: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     15.3 INFORMATION TECHNOLOGY
             15.3.1 INFORMATION TECHNOLOGY: MARKET DRIVERS
                       TABLE 49 INFORMATION TECHNOLOGY: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     15.4 BANKING, FINANCIAL SERVICES AND INSURANCE
             15.4.1 BANKING, FINANCIAL SERVICES AND INSURANCE: MANAGED SERVICES MARKET DRIVERS
                       TABLE 50 BANKING, FINANCIAL SERVICES AND INSURANCE: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     15.5 CONSUMER GOODS AND RETAIL
             15.5.1 CONSUMER GOODS AND RETAIL: MARKET DRIVERS
                       TABLE 51 CONSUMER GOODS AND RETAIL: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     15.6 MANUFACTURING
             15.6.1 MANUFACTURING: MARKET DRIVERS
                       TABLE 52 MANUFACTURING: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     15.7 HEALTHCARE AND LIFE SCIENCES
             15.7.1 HEALTHCARE AND LIFE SCIENCES: MARKET DRIVERS
                       TABLE 53 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     15.8 EDUCATION
             15.8.1 EDUCATION: MANAGED SERVICES MARKET DRIVERS
                       TABLE 54 EDUCATION: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     15.9 ENERGY AND UTILITIES
             15.9.1 ENERGY AND UTILITIES: MARKET DRIVERS
                       TABLE 55 ENERGY AND UTILITIES: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     15.10 MEDIA AND ENTERTAINMENT
               15.10.1 MEDIA AND ENTERTAINMENT: MARKET DRIVERS
                                   TABLE 56 MEDIA AND ENTERTAINMENT: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     15.11 OTHERS
                       TABLE 57 OTHERS: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)

16 MANAGED SERVICES MARKET, BY REGION (Page No. - 107)
     16.1 INTRODUCTION
               FIGURE 22 ASIA PACIFIC TO EXHIBIT THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
               TABLE 58 MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
     16.2 NORTH AMERICA
             16.2.1 NORTH AMERICA: MANAGED SERVICES MARKET DRIVERS
                       FIGURE 23 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 59 NORTH AMERICA: MARKET SIZE, BY SERVICE TYPE, 2018–2025 (USD MILLION)
                       TABLE 60 NORTH AMERICA: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 61 NORTH AMERICA: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 62 NORTH AMERICA: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 63 NORTH AMERICA: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 64 NORTH AMERICA: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 65 NORTH AMERICA: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 66 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                       TABLE 67 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION)
                       TABLE 68 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION)
                       TABLE 69 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION)
             16.2.2 UNITED STATES
             16.2.3 CANADA
     16.3 EUROPE
             16.3.1 EUROPE: MANAGED SERVICES MARKET DRIVERS
                       TABLE 70 EUROPE: MARKET SIZE, BY SERVICE TYPE, 2018–2025 (USD MILLION)
                       TABLE 71 EUROPE: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 72 EUROPE: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 73 EUROPE: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 74 EUROPE: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 75 EUROPE: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 76 EUROPE: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 77 EUROPE: MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                       TABLE 78 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION)
                       TABLE 79 EUROPE: MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION)
                       TABLE 80 EUROPE: MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION)
             16.3.2 UNITED KINGDOM
             16.3.3 REST OF EUROPE
     16.4 ASIA PACIFIC
             16.4.1 ASIA PACIFIC: MANAGED SERVICES MARKET DRIVERS
                       FIGURE 24 ASIA-PACIFIC: MARKET SNAPSHOT
                       TABLE 81 ASIA PACIFIC: MANAGED SERVICES SIZE, BY SERVICE TYPE, 2018–2025 (USD MILLION)
                       TABLE 82 ASIA PACIFIC: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 83 ASIA PACIFIC: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 84 ASIA PACIFIC: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 85 ASIA PACIFIC: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 86 ASIA PACIFIC: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 87 ASIA PACIFIC: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 88 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                       TABLE 89 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION)
                       TABLE 90 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION)
                       TABLE 91 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION)
             16.4.2 INDIA
             16.4.3 REST OF ASIA PACIFIC
     16.5 MIDDLE EAST AND AFRICA
             16.5.1 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET DRIVERS
                       TABLE 92 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE TYPE, 2018–2025 (USD MILLION)
                       TABLE 93 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 94 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 95 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 96 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 97 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 98 MIDDLE EAST AND AFRICA: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 99 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                       TABLE 100 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION)
                       TABLE 101 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION)
                       TABLE 102 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION)
             16.5.2 KINGDOM OF SAUDI ARABIA
             16.5.3 REST OF MIDDLE EAST AND AFRICA
     16.6 LATIN AMERICA
             16.6.1 LATIN AMERICA: MANAGED SERVICES MARKET DRIVERS
                       TABLE 103 LATIN AMERICA: MARKET SIZE, BY SERVICE TYPE, 2018–2025 (USD MILLION)
                       TABLE 104 LATIN AMERICA: MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 105 LATIN AMERICA: MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 106 LATIN AMERICA: MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE,  2018–2025 (USD MILLION)
                       TABLE 107 LATIN AMERICA: MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 108 LATIN AMERICA: MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 109 LATIN AMERICA: MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018–2025 (USD MILLION)
                       TABLE 110 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                       TABLE 111 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION)
                       TABLE 112 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION)
                       TABLE 113 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION)
             16.6.2 BRAZIL
             16.6.3 REST OF LATIN AMERICA

17 COMPETITIVE LANDSCAPE (Page No. - 142)
     17.1 COMPETITIVE LEADERSHIP MAPPING
             17.1.1 VISIONARY LEADERS
             17.1.2 DYNAMIC DIFFERENTIATORS
             17.1.3 INNOVATORS
             17.1.4 EMERGING COMPANIES
                       FIGURE 25 MANAGED SERVICES MARKET (GLOBAL), COMPETITIVE LEADERSHIP MAPPING, 2020

18 COMPANY PROFILES (Page No. - 144)
     18.1 INTRODUCTION
(Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
     18.2 IBM
               FIGURE 26 IBM: COMPANY SNAPSHOT
               FIGURE 27 IBM: SWOT ANALYSIS
     18.3 FUJITSU
               FIGURE 28 FUJITSU: COMPANY SNAPSHOT
               FIGURE 29 FUJITSU: SWOT ANALYSIS
     18.4 CISCO
               FIGURE 30 CISCO: COMPANY SNAPSHOT
               FIGURE 31 CISCO: SWOT ANALYSIS
     18.5 ACCENTURE
               FIGURE 32 ACCENTURE: COMPANY SNAPSHOT
               FIGURE 33 ACCENTURE: SWOT ANALYSIS
     18.6 ATOS
               FIGURE 34 ATOS: COMPANY SNAPSHOT
               FIGURE 35 ATOS: SWOT ANALYSIS
     18.7 TATA CONSULTANCY SERVICES
               FIGURE 36 TATA CONSULTANCY SERVICES: COMPANY SNAPSHOT
     18.8 DXC TECHNOLOGY
               FIGURE 37 DXC TECHNOLOGY: COMPANY SNAPSHOT
     18.9 RACKSPACE
     18.10 INFOSYS LIMITED
               FIGURE 38 INFOSYS LIMITED: COMPANY SNAPSHOT
     18.11 AT&T
                       FIGURE 39 AT&T: COMPANY SNAPSHOT
     18.12 ERICSSON
                       FIGURE 40 ERICSSON: COMPANY SNAPSHOT
     18.13 COGNIZANT
                       FIGURE 41 COGNIZANT: COMPANY SNAPSHOT
     18.14 HCL
                       FIGURE 42 HCL: COMPANY SNAPSHOT
*Details on Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
     18.15 DIMENSION DATA
     18.16 GTT COMMUNICATIONS
     18.17 NTT
     18.18 HAPPIEST MINDS
     18.19 HUAWEI
     18.20 NOKIA NETWORKS
     18.21 CENTURY LINK
     18.22 RIGHT TO WIN

19 APPENDIX (Page No. - 185)
     19.1 DISCUSSION GUIDE
     19.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
     19.3 AVAILABLE CUSTOMIZATIONS
     19.4 RELATED REPORTS
     19.5 AUTHOR DETAILS

The study involved four major activities in estimating the current market size for the managed services market. Exhaustive secondary research was done to collect information on the market, peer market, and parent market. The next step was to validate these findings, assumptions, and sizing with the industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, market breakup and data triangulation were used to estimate the market size of segments and subsegments.

Secondary Research

In the secondary research process, various secondary sources, such as International Association of Cloud and Managed Service Providers, has been referred for, to identify and collect information for this study. The secondary sources included annual reports, press releases, and investor presentations of companies; white papers; journals; and certified publications and articles from recognized authors, directories, and databases.

Primary Research

Various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Chief Marketing Officers (CMO), Vice Presidents (VPs), Managing Directors (MDs), technology and innovation directors, and related key executives from various key companies and organizations operating in the managed services market, along with the associated service providers and system integrators operating in the targeted regions. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. Following is the breakup of primary respondents:

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

For making market estimates and forecasting the managed services market, and the other dependent submarkets, top-down and bottom-up approaches were used. The bottom-up procedure was used to arrive at the overall market size of the global market using key companies’ revenue and their offerings in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the market have been identified through extensive secondary research.
  • The market size, in terms of value, has been determined through primary and secondary research processes.
  • All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.

Data Triangulation

With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using this study. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Report Objectives

  • To define, describe, and forecast the managed services market based on service types, verticals, organization size, deployment types, and regions
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the market
  • To analyze the market with respect to individual growth trends, prospects, and contributions to the market
  • To forecast the market size of five main regions: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the market
  • To profile the key players in the market and comprehensively analyze their core competencies in each microsegment
  • To analyze the competitive developments, such as agreements, alliances, joint ventures, and mergers and acquisitions, in the managed services market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players up to 5
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Report Code
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Published ON
Apr, 2020
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