Managed Services Market by Service Type (Managed Security Services, Managed Network Services, Managed IT Infrastructure and Data Center Services), Vertical, Organization Size, Deployment Type, and Region - Global Forecast to 2023
MarketsandMarkets expects the global managed services market size to grow from USD 180.5 billion in 2018 to USD 282.0 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 9.3% during the forecast period. The major growth drivers of the market include the need for cloud-based managed services and the increasing dependence of organizations on IT assets to enhance their business productivity, and the availability of specialized managed service providers who can offer cost-effective managed services and proactively monitor IT resources to eliminate the chances of service downtime.
Attractive opportunities in the Managed Services Market
By service type, the managed IT infrastructure and data center services segment is expected to hold the largest share during the forecast period
The growing need of organizations to manage complex IT infrastructures and upkeep system performance is contributing to the growth of the managed IT infrastructure and data center services segment. Every organization, regardless of its size and nature of business, relies heavily on its IT assets to perform business activities. Unwanted downtime or IT infrastructure failure may lead to loss of crucial business information. Hence, enterprises are taking the help of managed service providers who can handle their day-to-day operations and securely backup their data in case of IT infrastructure failure.
The healthcare and life sciences vertical is expected to grow at the fastest CAGR rate during the forecast period
The healthcare and life sciences vertical include large hospitals, rural medical centers, blood and tissue processing organizations, and multi-location clinics. These healthcare institutions perform multifaceted healthcare operations, which generate large volumes of critical data about their patients. Any IT infrastructure failure or security breach can interrupt the workflow and cause critical damage to the organization and its patients. Hence, the healthcare and life sciences organizations are investing toward solutions that help them in managing their IT infrastructure and security network needs, thereby increasing the service quality offered to patients.
The large enterprises segment is estimated to account for a larger market size during the forecast period
The adoption of managed services in large enterprises is higher than the Small and Medium-sized Enterprises (SMEs), owing to the affordability and high economies of scale. The increasing competitive landscape and security threats mounting on organizations enforce them to turn to managed service providers and offload their IT pains, such as daily support and maintenance of IT assets. Large enterprises perform high-level business operations that generate huge volumes of information. Managed service providers help large enterprises to effectively manage their information securely.
Source: MarketsandMarkets Analysis
North America is expected to account for the largest market size during the forecast period
North America is expected to hold the largest market size and dominate the managed services market from 2018 to 2023. The region has a high concentration of large multinational companies, which largely contribute to the growth of the managed services market. However, APAC is expected to provide lucrative opportunities for the managed services providers, owing to the increasing security investments and implementation of cloud-based solutions among several companies in the region. The increasing number of government regulations and compliances in various regions could affect the adoption of managed services.
25 major vendors offer managed services across the globe, and they are IBM (US), Fujitsu (Japan), Cisco (US), Accenture (Ireland), Atos (France), DXC (US), AT&T (US), Ericsson (Sweden), Cognizant (US), HCL (India), Infosys (India), Huawei (China), (India), Tech Mahindra (India), Capgemini (France), Dimension Data (South Africa), Wipro (India), Unisys (US), GTT Communications (US), Nokia Networks (Finland), Netmagic (India), Rackspace (US), Dataprise (US), Happiest Minds (India), and Cycops (India).
IBM, a leader in offering an extensive set of services under its managed services portfolio, caters to the needs of different verticals across the globe. Considering the rising demand for IT infrastructure services within enterprises, IBM offers its customers a range of managed services, namely, integrated managed infrastructure, managed Platform-as-a-Service (MPaaS), managed hosting and application, and cloud-managed services. The company strongly emphasizes on strengthening its IT infrastructure globally. For instance, its 50 cloud data centers across the globe help extend its cloud service quality and offerings. Furthermore, IBM constantly focuses on growth strategies to enhance its offerings and increase its market reach with the help of strategic partnerships, mergers and acquisitions, business expansions, and product and service developments.
Scope of the Market Report
|
Report Metrics |
Details |
|
Market size available for years |
2016-2023 |
|
Base year considered |
2017 |
|
Forecast period |
2018-2023 |
|
Forecast units |
Billion (USD) |
|
Segments covered |
Service Type, Organization Size, Deployment Type, Vertical, and Region |
|
Geographies covered |
North America, Europe, APAC, and RoW |
|
Companies covered |
IBM (US), Fujitsu (Japan), Cisco (US), Accenture (Ireland), Atos (France), DXC (US), AT&T (US), Ericsson (Sweden), Cognizant (US), HCL (India), Infosys (India), Huawei (China), (India), Tech Mahindra (India), Capgemini (France), Dimension Data (South Africa), Wipro (India), Unisys (US), GTT Communications (US), Nokia Networks (Finland), Netmagic (India), Rackspace (US), Dataprise (US), Happiest Minds (India), and Cycops (India) |
This research report categorizes the managed services market to forecast revenues and analyze trends in each of the following submarkets:
On the basis of service types, the managed service market has been segmented as follows:
- Managed Security Services
- Managed Network Services
- Managed Communication and Collaboration Services
- Managed IT Infrastructure and Data Center Services
- Managed Mobility Services
- Managed Information Services
On the basis of organization size, the managed service market has been segmented as follows:
- Large Enterprises
- SMEs
On the basis of deployment types, the managed service market has been segmented as follows:
- Cloud
- On-premises
On the basis of verticals, the managed service market has been segmented as follows:
- Telecom and IT
- BFSI
- Media and Entertainment
- Consumer Goods and Retail
- Manufacturing
- Healthcare and Life Sciences
- Education
- Energy and Utilities
- Government and Public
- Others (Transportation and Hospitality)
On the basis of regions, the managed service market has been segmented as follows:
- North America
- US
- Canada
- Europe
- UK
- Germany
- France
- Rest of Europe
- APAC
- Australia and New Zealand (ANZ)
- Japan
- China
- Rest of APAC
- MEA
- Kingdom of Saudi Arabia (KSA)
- South Africa
- United Arab Emirates
- Rest of MEA
- Latin America
- Brazil
- Mexico
- Rest of Latin America
Recent developments
- In August 2018, Cisco acquired Duo Security, one of the leading providers of unified access security and multi-factor authentication delivered through cloud. Following this acquisition, Cisco users could connect any application on any networked device with more ease and security.
- In August 2018, AT&T acquired AlienVault, one of the leading providers of unified security management solutions, to strengthen its business division of cybersecurity solutions.
- In June 2018, Rackspace and HPE launched the industrys first Private Cloud-as-a-Service (PCaaS) solution. The launch of this solution enabled Rackspace to strengthen its managed private cloud portfolio.
Key questions addressed by the report
- What are the major challenges faced by enterprises while deploying various managed services?
- Where and to what extent organizations need to outsource their services?
- What is the level of preparedness of enterprises to deal with unforeseen business risks?
- Which of the talent and technology gaps of organizations can affect business operations?
- What are the challenges faced by manage service providers while integrating new technologies with a clients existing IT infrastructure?
To speak to our analyst for a discussion on the above findings, click Speak to Analyst
Table Of Contents
1 Introduction (Page No. - 22)
1.1 Objectives Of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders
2 Research Methodology (Page No. - 26)
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown Of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations Of the Study
3 Executive Summary (Page No. - 34)
4 Premium Insights (Page No. - 37)
4.1 Attractive Market Opportunities in the Managed Services Market
4.2 Managed Services Market in North America, By Service Type And Country
4.3 Managed Services Market: Major Countries
5 Market Overview And Industry Trends (Page No. - 40)
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Increasing Reliance on It Operations And New Applications to Enhance Business Productivity
5.2.1.2 Need for Specialized Msps to Manage Complex It Infrastructure And Reduce It Staffing Cost
5.2.1.3 Strategically Investing By Implementing Cloud-Based Managed Services
5.2.2 Restraints
5.2.2.1 Growing Need for Regulatory Compliance Across Different Regions
5.2.3 Opportunities
5.2.3.1 Increasing Need to Reduce Downtime Of Systems And Their Associated Applications
5.2.3.2 Need to Access Enterprise Resources Remotely
5.2.4 Challenges
5.2.4.1 Migrating the Existing It Infrastructure And Its Integration With New Technologies
5.2.4.2 Concerns Of Organizations to Entrust Business Operations on Msps
5.3 Industry Trends
5.3.1 Use Case 1: Commvault
5.3.2 Use Case 2: Rackspace
5.3.3 Use Case 3: Opentext
5.4 Major Managed Service Deals in Recent Years
5.5 Common Pricing Models Followed By Managed Service Providers
5.5.1 Per Device Licensing
5.5.2 Per User Licensing
5.5.3 Monitoring on ly Pricing Model
5.5.4 ΐ La Carte Pricing Model
5.5.5 Tiered Or Gold/Silver/Bronze Pricing Model (Bundled Packages Of Services)
5.5.6 Managed Services Pricing
6 Managed Services Market, By Service Type (Page No. - 49)
6.1 Introduction
6.1.1 Focus on Increasing Operational Efficiency And Managing Complex It Infrastructure Are Driving the Growth Of Managed Services Market
7 Managed Services Market, By Managed Security Service (Page No. - 52)
7.1 Introduction
7.2 Managed Identity And Access Management
7.2.1 Need to Improve User Access Control is Driving the Growth Of Managed Identity And Access Management Services
7.3 Managed Antivirus/Antimalware
7.3.1 Need to Improve It Security Driving the Growth Of Managed Antivirus/Antimalware Services
7.4 Managed Firewall
7.4.1 Rising Cyberespionage Fueling the Growth Of Managed Firewall Services
7.5 Managed Risk And Compliance Management
7.5.1 Rising Regulatory And Operational Standards Driving the Growth Of Managed Risk And Compliance Management Services
7.6 Managed Vulnerability Management
7.6.1 Increasing Security Threats Driving the Growth Of Managed Vulnerability Management Services
7.7 Managed Security Information And Event Management
7.7.1 Need to Reduce System Downtime Fueling the Growth Of Managed Security Information And Event Management Services
7.8 Managed Intrusion Detection Systems/Intrusion Prevention Systems
7.8.1 Need Of Robust Network Security Driving the Growth Of Managed Intrusion Detection Systems/Intrusion Prevention Systems Services
7.9 Managed Unified Threat Management
7.9.1 Growing Need Of End-To-End Security Solutions Driving the Growth Of Managed Unified Threat Management Services
7.1 Managed Encryption
7.10.1 High-Level Encryption to Protect Crucial Business Information Driving the Growth Of Managed Encryption Services
7.11 Others
8 Managed Services Market, By Managed Network Service (Page No. - 65)
8.1 Introduction
8.2 Managed Network Infrastructure Provisioning
8.2.1 Growing Focus on Optimizing Network Infrastructure Driving the Growth Of Managed Network Infrastructure Provisioning Services
8.3 Managed Virtual Private Network
8.3.1 Need Of Cost-Effective Networking Solutions Which Can Offer Seamless Connectivity is Driving the Growth Of Managed Virtual Private Network Services
8.4 Network Monitoring
8.4.1 Increasing Focus Of Organizations to Proactively Monitor Network Threats is Driving the Growth Of Network Monitoring Services
8.5 Others
9 Managed Services Market, By Managed It Infrastructure And Data Center Service (Page No. - 71)
9.1 Introduction
9.2 Managed Print Services
9.2.1 Growing Focus Of Organizations to Reduce Printing Expenses And Paper Usage Are Driving the Growth Of Managed Print Services
9.3 Managed Disaster Recovery
9.3.1 Growing Focus Of Organizations to Reduce Risk Of Data Loss is Fueling the Growth Of Managed Disaster Recovery Services
9.4 Server Management
9.4.1 Need Of Organizations to Maintain Servers Uptime is Driving the Growth Of Server Management Services
9.5 Storage And Backup
9.5.1 Critical Need Of Organizations to Securely Backup Data is Driving the Growth Of Storage And Backup Services
9.6 Technical Support And Maintenance
9.6.1 Maximizing Staff Productivity By Offering 24x7 Support is Driving the Growth Of Technical Support And Maintenance Services
9.7 Others
10 Managed Services Market, By Managed Communication And Collaboration Service (Page No. - 79)
10.1 Introduction
10.2 Managed Voice Over Internet Protocol
10.2.1 Need Of High-Quality Voice Services is Driving the Growth Of Managed Voice Over Internet Protocol Services
10.3 Managed Email Services
10.3.1 Need Of Organizations to Enhance the Effectiveness Of Business Communication is Driving the Growth Of Managed Email Services
10.4 Managed Unified Communication
10.4.1 Need Of All-In-One Communication Platform is Driving the Growth Of Managed Unified Communication Services
11 Managed Services Market, By Managed Mobility Service (Page No. - 84)
11.1 Introduction
11.2 Device Management
11.2.1 Rising Adoption Of Bring Your Own Device Initiatives Among Enterprises is Driving the Growth Of Technical Support And Maintenance Services
11.3 Application Management
11.3.1 Growing Need Of Organizations to Control Accessibility Of Business Application is Driving the Growth Of Application Management Services
12 Managed Services Market, By Managed Information Service (Page No. - 89)
12.1 Introduction
12.2 Business Process Management
12.2.1 Rising Demand Of Organizations to Improve Business Processes By Automating Workflows is Driving the Growth Of Business Process Management Services
12.3 Managed Operational Support Systems/Business Support Systems
12.3.1 Growing Need Of Enterprises to Improve Back-Office Activities is Driving the Growth Of Managed Operational Support Systems/Business Support Systems Services
13 Managed Services Market, By Vertical (Page No. - 93)
13.1 Introduction
13.2 Telecom And It
13.2.1 Advancements in the Networking Infrastructure is Driving the Adoption Of Managed Services in the Telecom And It Vertical
13.3 Banking, Financial Services, And Insurance
13.3.1 Critical Need to Protect Financial Data Has Increased the Demand for Managed Services in the Banking, Financial Services, And Insurance Vertical
13.4 Media And Entertainment
13.4.1 Growing Demand for Robust And Reliable It Networks is Driving the Adoption Of Managed Services in the Media And Entertainment Vertical
13.5 Consumer Goods And Retail
13.5.1 Growing Demand for Personalized Shopping Experience Among the Customers is Driving the Adoption Of Managed Services in the Consumer Goods And Retail Vertical
13.6 Manufacturing
13.6.1 Adoption Of Iot, Cloud Computing, And Analytics Among Manufacturers is Driving the Growth Of the Managed Services Market
13.7 Healthcare And Life Sciences
13.7.1 Continuous Technological Advancements in the Healthcare And Life Sciences Vertical is Driving the Demand for Managed Services
13.8 Education
13.8.1 Increasing Complexities Of It And Network Infrastructure is Driving the Demand for Managed Services in the Education Vertical
13.9 Energy And Utilities
13.9.1 Increasing Adoption Of Smart Meters And Grids Has Led to the Growth Of Managed Services in the Energy And Utilities Vertical
13.1 Government And Public
13.10.1 Increasing Digitalization Among Government And Public Institutions is Driving the Demand for Managed Services
13.11 Others
14 Managed Services Market, By Organization Size (Page No. - 106)
14.1 Introduction
14.2 Large Enterprises
14.2.1 Growing Need to Manage Complex It And Network Infrastructures is Likely to Drive the Adoption Of Managed Services Among Large Enterprises
14.3 Small And Medium-Sized Enterprises
14.3.1 Need for Cost-Effective Cloud-Based Managed Services is Driving the Growth Of the Managed Services Market Among Small And Medium-Sized Enterprises
15 Managed Services Market, By Deployment Type (Page No. - 110)
15.1 Introduction
15.2 on -Premises
15.2.1 Security Concern Among Enterprises is the Main Reason That Drives the Adoption Of on -Premises-Based Managed Services
15.3 Cloud
15.3.1 Hassle-Free Service Implementation And Cost-Effectiveness Are the Major Benefits Of Adopting Cloud-Based Managed Services
16 Managed Services Market, By Region (Page No. - 114)
16.1 Introduction
16.2 North America
16.2.1 United States
16.2.2 Canada
16.2.3 Early Adoption Of Technologies And High Focus on Innovation Are Leading the Growth Of Managed Services in North America
16.3 Europe
16.3.1 United Kingdom
16.3.2 Germany
16.3.3 France
16.3.4 Rest Of Europe
16.3.5 Complex Regulatory Environment And Growing Demand for Secure It Infrastructure Are Driving the Growth Of Managed Services in Europe
16.4 Asia Pacific
16.4.1 Australia And New Zealand
16.4.2 Japan
16.4.3 China
16.4.4 Rest Of Asia Pacific
16.4.5 Rising Adoption Of New Technologies And Aggressive Initiatives to Enhance It Infrastructures Are Leading the Growth Of the Managed Services Market in Asia Pacific
16.5 Middle East And Africa
16.5.1 Kingdom Of Saudi Arabia
16.5.2 South Africa
16.5.3 United Arab Emirates
16.5.4 Rest Of Middle East And Africa
16.5.5 Increasing Adoption Of Advanced It Infrastructures in the Energy And Utilities Vertical in Middle East And Africa is Driving the Growth Of Managed Services
16.6 Latin America
16.6.1 Brazil
16.6.2 Mexico
16.6.3 Rest Of Latin America
16.6.4 Increasing Number Of It Organizations in Latin America is Driving the Growth Of the Managed Services Market
17 Competitive Landscape (Page No. - 152)
17.1 Overview
17.2 Competitive Scenario
17.2.1 Product/Service/Solution Launches And Enhancements
17.2.2 Business Expansions
17.2.3 Acquisitions
17.2.4 Partnerships, Agreements, And Collaborations
18 Company Profiles (Page No. - 168)
18.1 Introduction
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
18.2 Ibm
18.3 Fujitsu
18.4 Cisco
18.5 Accenture
18.6 Atos Se
18.7 Dxc Technology
18.8 At&T
18.9 Ericsson
18.1 Cognizant
18.11 Hcl
18.12 Infosys
18.13 Huawei
18.14 Tcs
18.15 Tech Mahindra
18.16 Capgemini
18.17 Dimension Data
18.18 Wipro
18.19 Unisys
18.2 Gtt Communications
18.21 Nokia Networks
18.22 Netmagic
18.23 Rackspace
18.24 Dataprise
18.25 Happiest Minds
18.26 Cycops
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case Of Unlisted Companies.
19 Appendix (Page No. - 226)
19.1 Discussion Guide
19.2 Knowledge Store: Marketsandmarkets Subscription Portal
19.3 Available Customizations
19.4 Related Reports
19.5 Author Details
List of Tables (117 Tables)
Table 1 Managed Services Market Size, By Service Type, 20162023 ( USD Billion)
Table 2 Managed Security Services: Managed Services Market Size, By Type, 20162023 ( USD Billion)
Table 3 Managed Security Services: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 4 Managed Identity And Access Management: Managed Security Services Market Size, By Region, 20162023 ( USD Billion)
Table 5 Managed Antivirus/Antimalware: Managed Security Services Market Size, By Region, 20162023 ( USD Billion)
Table 6 Managed Firewall: Managed Security Services Market Size, By Region, 20162023 ( USD Billion)
Table 7 Managed Risk And Compliance Management: Managed Security Services Market Size, By Region, 20162023 ( USD Billion)
Table 8 Managed Vulnerability Management: Managed Security Services Market Size, By Region, 20162023 ( USD Billion)
Table 9 Managed Security Information And Event Management: Managed Security Services Market Size, By Region, 20162023 ( USD Billion)
Table 10 Managed Intrusion Detection Systems/Intrusion Prevention Systems: Managed Security Services Market Size, By Region, 20162023 ( USD Billion)
Table 11 Unified Threat Management: Managed Security Services Market Size, By Region, 20162023 ( USD Billion)
Table 12 Managed Encryption: Managed Security Services Market Size,By Region, 20162023 ( USD Billion)
Table 13 Others: Managed Security Services Market Size, By Region, 20162023 ( USD Billion)
Table 14 Managed Network Services: Managed Services Market Size, By Type, 20162023 ( USD Billion)
Table 15 Managed Network Services: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 16 Managed Network Infrastructure Provisioning: Managed Network Services Market Size, By Region, 20162023 ( USD Billion)
Table 17 Managed Virtual Private Network: Managed Network Services Market Size, By Region, 20162023 ( USD Billion)
Table 18 Network Monitoring: Managed Network Services Market Size, By Region, 20162023 ( USD Billion)
Table 19 Others: Managed Network Services Market Size, By Region, 20162023 ( USD Billion)
Table 20 Managed It Infrastructure And Data Center Services: Managed Services Market Size, By Type, 20162023 ( USD Billion)
Table 21 Managed It Infrastructure And Data Center Services: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 22 Managed Print Services: Managed It Infrastructure And Data Center Services Market Size, By Region, 20162023 ( USD Billion)
Table 23 Managed Disaster Recovery: Managed It Infrastructure And Data Center Services Market Size, By Region, 20162023 ( USD Billion)
Table 24 Server Management: Managed It Infrastructure And Data Center Services Market Size, By Region, 20162023 ( USD Billion)
Table 25 Storage And Backup: Managed It Infrastructure And Data Center Services Market Size, By Region, 20162023 ( USD Billion)
Table 26 Technical Support And Maintenance: Managed It Infrastructure And Data Center Services Market Size, By Region, 20162023 ( USD Billion)
Table 27 Others: Managed It Infrastructure And Data Center Services Market Size, By Region, 20162023 ( USD Billion)
Table 28 Managed Communication And Collaboration Services: Managed Services Market Size, By Type, 20162023 ( USD Billion)
Table 29 Managed Communication And Collaboration Services: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 30 Managed Voice Over Internet Protocol: Managed Communication And Collaboration Services Market Size, By Region, 20162023 ( USD Billion)
Table 31 Managed Email Services: Managed Communication And Collaboration Services Market Size, By Region, 20162023 ( USD Billion)
Table 32 Managed Unified Communication: Managed Communication And Collaboration Services Market Size, By Region, 20162023 ( USD Billion)
Table 33 Managed Mobility Services: Managed Services Market Size, By Type, 20162023 ( USD Billion)
Table 34 Managed Mobility Services: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 35 Device Management: Managed Mobility Services Market Size, By Region, 20162023 ( USD Billion)
Table 36 Application Management: Managed Mobility Services Market Size, By Region, 20162023 ( USD Billion)
Table 37 Managed Information Services: Managed Services Market Size, By Type, 20162023 ( USD Billion)
Table 38 Managed Information Services: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 39 Business Process Management: Managed Information Services Market Size, By Region, 20162023 ( USD Billion)
Table 40 Managed Operational Support Systems/Business Support Systems: Managed Information Services Market Size, By Region, 20162023 ( USD Billion)
Table 41 Managed Services Market Size, By Vertical, 20162023 ( USD Billion)
Table 42 Telecom And It: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 43 Banking, Financial Services, And Insurance: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 44 Media And Entertainment: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 45 Consumer Goods And Retail: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 46 Manufacturing: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 47 Healthcare And Life Sciences: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 48 Education: Managed Services Market Size, By Region,20162023 ( USD Billion)
Table 49 Energy And Utilities: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 50 Government And Public: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 51 Others: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 52 Managed Services Market Size, By Organization Size, 20162023 ( USD Billion)
Table 53 Large Enterprises: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 54 Small And Medium-Sized Enterprises: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 55 Managed Services Market Size, By Deployment Type, 20162023 ( USD Billion)
Table 56 on -Premises: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 57 Cloud: Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 58 Managed Services Market Size, By Region, 20162023 ( USD Billion)
Table 59 North America: Managed Services Market Size, By Country, 20162023 ( USD Billion)
Table 60 North America: Managed Services Market Size, By Service Type, 20162023 ( USD Billion)
Table 61 North America: Managed Services Market Size, By Managed Security Service Type, 20162023 ( USD Billion)
Table 62 North America: Managed Services Market Size, By Managed Network Service Type, 20162023 ( USD Billion)
Table 63 North America: Managed Services Market Size, By Managed It Infrastructure And Data Center Service Type, 20162023 ( USD Billion)
Table 64 North America: Managed Services Market Size, By Managed Communication And Collaboration Service Type, 20162023 ( USD Billion)
Table 65 North America: Managed Services Market Size, By Managed Mobility Service Type, 20162023 ( USD Billion)
Table 66 North America: Managed Services Market Size, By Managed Information Service Type, 20162023 ( USD Billion)
Table 67 North America: Managed Services Market Size, By Vertical, 20162023 ( USD Billion)
Table 68 North America: Managed Services Market Size, By Organization Size, 20162023 ( USD Billion)
Table 69 North America: Managed Services Market Size, By Deployment Type, 20162023 ( USD Billion)
Table 70 Europe: Managed Services Market Size, By Country, 20162023 ( USD Billion)
Table 71 Europe: Managed Services Market Size, By Service Type, 20162023 ( USD Billion)
Table 72 Europe: Managed Services Market Size, By Managed Security Service Type, 20162023 ( USD Billion)
Table 73 Europe: Managed Services Market Size, By Managed Network Service Type, 20162023 ( USD Billion)
Table 74 Europe: Managed Services Market Size, By Managed It Infrastructure And Data Center Service Type, 20162023 ( USD Billion)
Table 75 Europe: Managed Services Market Size, By Managed Communication And Collaboration Service Type, 20162023 ( USD Billion)
Table 76 Europe: Managed Services Market Size, By Managed Mobility Service Type, 20162023 ( USD Billion)
Table 77 Europe: Managed Services Market Size, By Managed Information Service Type, 20162023 ( USD Billion)
Table 78 Europe: Managed Services Market Size, By Vertical, 20162023 ( USD Billion)
Table 79 Europe: Managed Services Market Size, By Organization Size, 20162023 ( USD Billion)
Table 80 Europe: Managed Services Market Size, By Deployment Type, 20162023 ( USD Billion)
Table 81 Asia Pacific: Managed Services Market Size, By Country, 20162023 ( USD Billion)
Table 82 Asia Pacific: Managed Services Market Size, By Service Type, 20162023 ( USD Billion)
Table 83 Asia Pacific: Managed Services Market Size, By Managed Security Service Type, 20162023 ( USD Billion)
Table 84 Asia Pacific: Managed Services Market Size, By Managed Network Service Type, 20162023 ( USD Billion)
Table 85 Asia Pacific: Managed Services Market Size, By Managed It Infrastructure And Data Center Service Type, 20162023 ( USD Billion)
Table 86 Asia Pacific: Managed Services Market Size, By Managed Communication And Collaboration Service Type, 20162023 ( USD Billion)
Table 87 Asia Pacific: Managed Services Market Size, By Managed Mobility Service Type, 20162023 ( USD Billion)
Table 88 Asia Pacific: Managed Services Market Size, By Managed Information Service Type, 20162023 ( USD Billion)
Table 89 Asia Pacific: Managed Services Market Size, By Vertical, 20162023 ( USD Billion)
Table 90 Asia Pacific: Managed Services Market Size, By Organization Size, 20162023 ( USD Billion)
Table 91 Asia Pacific: Managed Services Market Size, By Deployment Type, 20162023 ( USD Billion)
Table 92 Middle East And Africa: Managed Services Market Size, By Country, 20162023 ( USD Billion)
Table 93 Middle East And Africa: Managed Services Market Size, By Service Type, 20162023 ( USD Billion)
Table 94 Middle East And Africa: Managed Services Market Size, By Managed Security Service Type, 20162023 ( USD Billion)
Table 95 Middle East And Africa: Managed Services Market Size, By Managed Network Service Type, 20162023 ( USD Billion)
Table 96 Middle East And Africa: Managed Services Market Size, By Managed It Infrastructure And Data Center Service Type, 20162023 ( USD Billion)
Table 97 Middle East And Africa: Managed Services Market Size, By Managed Communication And Collaboration Service Type, 20162023 ( USD Billion)
Table 98 Middle East And Africa: Managed Services Market Size, By Managed Mobility Service Type, 20162023 ( USD Billion)
Table 99 Middle East And Africa: Managed Services Market Size, By Managed Information Service Type, 20162023 ( USD Billion)
Table 100 Middle East And Africa: Managed Services Market Size, By Vertical, 20162023 ( USD Billion)
Table 101 Middle East And Africa: Managed Services Market Size, By Organization Size, 20162023 ( USD Billion)
Table 102 Middle East And Africa: Managed Services Market Size, By Deployment Type, 20162023 ( USD Billion)
Table 103 Latin America: Managed Services Market Size, By Country, 20162023 ( USD Billion)
Table 104 Latin America: Managed Services Market Size, By Service Type, 20162023 ( USD Billion)
Table 105 Latin America: Managed Services Market Size, By Managed Security Service Type, 20162023 ( USD Billion)
Table 106 Latin America: Managed Services Market Size, By Managed Network Service Type, 20162023 ( USD Billion)
Table 107 Latin America: Managed Services Market Size, By Managed It Infrastructure And Data Center Service Type, 20162023 ( USD Billion)
Table 108 Latin America: Managed Services Market Size, By Managed Communication And Collaboration Service Type, 20162023 ( USD Billion)
Table 109 Latin America: Managed Services Market Size, By Managed Mobility Service Type, 20162023 ( USD Billion)
Table 110 Latin America: Managed Services Market Size, By Managed Information Service Type, 20162023 ( USD Billion)
Table 111 Latin America: Managed Services Market Size, By Vertical, 20162023 ( USD Billion)
Table 112 Latin America: Managed Services Market Size, By Organization Size, 20162023 ( USD Billion)
Table 113 Latin America: Managed Services Market Size, By Deployment Type, 20162023 ( USD Billion)
Table 114 Product/Service/Solution Launches And Enhancements, 20152018
Table 115 Business Expansions, 20152018
Table 116 Acquisitions, 20162018
Table 117 Partnerships, Agreements, Collaborations, 20152018
List of Figures (52 Figures)
Figure 1 Managed Services Market: Market Segmentation
Figure 2 Regional Scope
Figure 3 Managed Services Market: Research Design
Figure 4 Market Breakdown And Data Triangulation
Figure 5 Managed Services Market: Bottom-Up Approach
Figure 6 Managed Services Market: Top-Down Approach
Figure 7 on -Premises Deployment Type Held the Highest Market Share in the Managed Services Market in 2018
Figure 8 Managed It Infrastructure And Data Center Services Dominated the Market in 2018
Figure 9 North America Accounted for the Highest Share Of the Managed Services Market in 2018
Figure 10 Need for Specialized Managed Service Providers to Manage Complex It Infrastructure is Expected to Drive the Growth Of the Managed Services Market
Figure 11 Managed It Infrastructure And Data Center Services, And United States Accounted for the Highest Shares in the North America Managed Services Market in 2018
Figure 12 Anz is Expected to Grow At the Highest Rate During the Forecast Period
Figure 13 Managed Services Market: Drivers, Restraints, Opportunities, And Challenges
Figure 14 Managed Mobility Services Segment is Expected to Grow At the Highest Cagr During the Forecast Period
Figure 15 Managed Encryption Segment is Expected to Grow At the Highest Cagr During the Forecast Period
Figure 16 Managed Network Infrastructure Provisioning Segment is Expected to Grow At the Highest Cagr During the Forecast Period
Figure 17 Server Management Segment is Expected to Grow At the Highest Cagr During the Forecast Period
Figure 18 Managed Voice Over Internet Protocol Segment is Expected to Grow At the Highest Cagr During the Forecast Period
Figure 19 Application Management Services Segment is Expected to Grow At A Higher Cagr During the Forecast Period
Figure 20 Business Process Management Segment is Expected to Grow At A Higher Cagr During the Forecast Period
Figure 21 Healthcare And Life Sciences Vertical is Expected to Grow At the Highest Cagr During the Forecast Period
Figure 22 Small And Medium-Sized Enterprises Segment is Expected to Grow At A Higher Cagr During the Forecast Period
Figure 23 Cloud Deployment Type is Expected to Grow At A Higher Cagr During the Forecast Period
Figure 24 Asia Pacific is Expected to Grow At the Highest Cagr During the Forecast Period
Figure 25 North America is Estimated to Account for the Highest Market Share in the Managed Services Market
Figure 26 North America: Market Snapshot
Figure 27 Asia Pacific: Market Snapshot
Figure 28 Key Developments By the Leading Players in the Managed Services Market, 20152018
Figure 29 Market Evaluation Framework
Figure 30 Geographic Revenue Mix Of the Top Market Players
Figure 31 Ibm: Company Snapshot
Figure 32 Ibm: SWOT Analysis
Figure 33 Fujitsu: Company Snapshot
Figure 34 Fujitsu: SWOT Analysis
Figure 35 Cisco: Company Snapshot
Figure 36 Cisco: SWOT Analysis
Figure 37 Accenture: Company Snapshot
Figure 38 Accenture: SWOT Analysis
Figure 39 Atos Se: Company Snapshot
Figure 40 Atos Se: SWOT Analysis
Figure 41 At&T: Company Snapshot
Figure 42 Ericsson: Company Snapshot
Figure 43 Cognizant: Company Snapshot
Figure 44 Hcl: Company Snapshot
Figure 45 Infosys: Company Snapshot
Figure 46 Huawei: Company Snapshot
Figure 47 Tcs: Company Snapshot
Figure 48 Tech Mahindra: Company Snapshot
Figure 49 Capgemini: Company Snapshot
Figure 50 Wipro: Company Snapshot
Figure 51 Unisys: Company Snapshot
Figure 52 Gtt Communications: Company Snapshot
The study involved 4 major activities to estimate the current market size for managed services. Exhaustive secondary research was done to collect information on the managed services market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain using primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, the market breakdown and data triangulation procedures were used to estimate the market size of the segments and subsegments of the managed services market.
Secondary research
In the secondary research process, various secondary sources, such as Hoovers, Bloomberg BusinessWeek, and Dun & Bradstreet have been referred to, to identify and collect information for this study. These secondary sources included annual reports, press releases and investor presentations of companies, whitepapers, certified publications and articles by recognized authors, gold standard and silver standard websites, regulatory bodies, trade directories, and databases.
Primary research
The managed services market comprises several stakeholders, such as managed service providers, system integrators, technology partners, consulting firms, research organizations, resellers and distributors, enterprise users, and technology providers. The demand-side of the managed services market consists of enterprises across different industry verticals, namely media and entertainment, BFSI, consumer goods and retail, manufacturing, healthcare and life sciences, education, telecom and IT, energy and utilities, government and public, and transportation and hospitality. The supply-side includes managed service providers, offering different types of managed services, such as managed security services, managed network services, managed communication and collaboration services, managed IT infrastructure and data center services, managed mobility services, and managed information services. Various primary sources from both the supply and demand sides of the market were interviewed to obtain qualitative and quantitative information. Following is the breakdown of the primary respondents:
*Others include sales managers, marketing managers, and product managers
Note: Tier 1 company = overall annual revenues of more than USD 10 billion; Tier 2 company = USD 110 billion; and Tier 3 company = USD 500 million 1 billion
Market size estimation
Both top-down and bottom-up approaches were used to estimate and validate the total size of the managed services market. These methods were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:
- The key players in the industry and markets have been identified through extensive secondary research.
- The industrys supply chain and market size, in terms of value, have been determined through primary and secondary research processes.
- All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.
Data triangulation
After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, the data triangulation and market breakdown procedures were employed, wherever applicable. The data was triangulated by studying various factors and trends from both, the demand and supply sides.
Report objectives
- To define, describe, and forecast the managed services market based on service types, organization size, deployment types, verticals, and regions
- To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the managed services market
- To analyze the market with respect to individual growth trends, prospects, and contributions to the managed services market
- To forecast the market size of 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
- To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the managed services market
- To profile the key players in the managed services market and comprehensively analyze their core competencies in each microsegment
- To analyze the competitive developments, such as agreements, alliances, joint ventures, and mergers and acquisitions, in the managed services market
Available customizations
With the given market data, MarketsandMarkets offers customizations as per the companys specific needs. The following customization options are available for the report:
Product analysis
- Product matrix gives a detailed comparison of the product portfolio of each company
Geographic analysis
- Further breakup of the European managed service market into countries
- Further breakup of the APAC managed service market into countries
- Further breakup of the MEA managed service market into countries
- Further breakup of the Latin American managed service market into countries
Company information
- Detailed analysis and profiling of additional market players
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- Triangulate with your Own Data
- Get Data as per your Format and Definition
- Gain a Deeper Dive on a Specific Application, Geography, Customer or Competitor
- Any level of Personalization
- What are the Known and Unknown Adjacencies Impacting the Managed Services Market
- What will your New Revenue Sources be?
- Who will be your Top Customer; what will make them switch?
- Defend your Market Share or Win Competitors
- Get a Scorecard for Target Partners
Growth opportunities and latent adjacency in Managed Services Market
Interested in managed services market
Market size of IT managed services market
Interested in IT area of MSP market
Interested in IT area of MSP market
Market sizing and growth in different segments for IMS
Understanding the market growth and dynamics of managed services market
Interested in healthcare area of managed services market
Interested in food sector in managed services
Market growth of managed security services in Latin America and Colombia
Understanding the market trends in MSP market
Interested in Managed Services market in North
Interested in Managed Security Services, Managed Network Services, Managed IT Infrastructure and Data Center Services
Interested in healthcare area of managed services market
Understanding the market forecasts in USA in MSP domain
Interested in MSP market
Understanding the market segmentation of managed market
Interested in managed services market
Understanding the market size of managed services market in APAC
Market segmentation of managed services market
Interested in healthcare area of managed services market
Understanding the IT services forecast
Market size and segmentation of managed services market
Interested in Managed Services market in Asia
Understanding the various players in tech services market in MSP domain
Interested in managed services market
Interested in managed services market
Interested in reseller/service provider channel market
Interested in managed services market in Russia
Interested in managed services market
Interested in market sizing and segmentation of Managed Services Market
Understanding the telecom market
Market size and segmentation of managed services market
Interested in MSP market
Interested in market size and growth in managed services market
Interested in managed services market
Interested in Mananaged services special emphasis on Networking/RMM; Security; Mobility
Market segmentation of managed services market
Interested in managed services market
Understanding the RAN managed services market size
Market segmentation of managed services market
Market size of managed services in UK
Interested in MSP market
Interested in MSP market
Interested in Security Managed Services and related markets
Interested in IT area of MSP market
Interested in market size, growth, segments of Managed Services Market
Understanding the secure managed file transfer market