Clinical Communication and Collaboration Market Size by Platform (Collaboration), Component (Badge, Nurse Call VOIP, Telehealth), Deployment, Application (Nurse Communication), End User (Hospital, ASC), Business Model, & Region - Global Forecast to 2029
The size of global clinical communication and collaboration market in terms of revenue was estimated to be worth $2.6 billion in 2024 and is poised to reach $4.8 billion by 2029, growing at a CAGR of 13.2% from 2024 to 2029. The new research study consists of an industry trend analysis of the market. The new research study consists of industry trends, pricing analysis, patent analysis, conference and webinar materials, key stakeholders, and buying behaviour in the market.
Growth of the market is mainly driven by advantages of clinical communication solutions in enhancing patient care and safety, significant demand for cost-containment solutions within healthcare delivery systems, rising geriatric population, along with the growing adoption and prominence of big data and mHealth tools.
Global Clinical Communication and Collaboration Industry Trend
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Global Clinical communication and collaboration Market Dynamics
DRIVER: Advantages of clinical communication solutions in enhancing patient care and safety
Clinical communication solutions have emerged as pivotal assets for healthcare organizations striving to enhance patient outcomes and safety in more seamless, appealing, and impactful ways. This is because these solutions enables seamless flow of real-time health data, enabling constant monitoring of patients. By facilitating seamless communication and information exchange among healthcare teams, clinical communication solutions minimize errors, and ensure timely interventions, ultimately enhancing patient safety. Moreover, the ability of these solutions to enable remote monitoring and telehealth capabilities extends the reach of healthcare services, particularly beneficial for patients with chronic conditions or those in remote areas. Additionally, the growing emphasis on patient engagement solutions further drives the adoption of clinical communication solutions. As the demand for improved patient care and safety continues to rise alongside advancements in healthcare technology, the clinical communication and collaboration market is expected to experience significant growth in forecasted period.
Restrain: High investments required to build IT infrastructure
The high investment required to build IT infrastructure poses a significant restraint in the clinical communication and collaboration market. Healthcare organizations need to allocate substantial financial resources to develop and maintain robust IT infrastructure capable of supporting advanced communication technologies. This financial burden associated with implementing secure messaging systems, video communication integration, real-time data sharing, and other advanced features can prevent some healthcare providers, especially smaller clinics or facilities with limited budgets, from investing in sophisticated clinical communication and collaboration solutions. Moreover, the ongoing expenses related to system maintenance, upgrades, and cybersecurity measures further add to the financial strain on healthcare institutions.
OPPORTUNITY: Growing opportunities in emerging markets
The growth adoption of Electronic Health Records (EHR) presents a significant opportunity for the clinical communication and collaboration market. As healthcare organizations increasingly implement EHR systems to streamline patient data management and improve care delivery, the need for effective communication and collaboration among healthcare professionals becomes paramount. EHRs provide a centralized platform for storing and accessing patient information, enabling healthcare providers to make informed decisions promptly. This integration of EHRs with clinical communication and collaboration solutions enhances communication efficiency, facilitates seamless information exchange, and supports coordinated care efforts. Moreover, advancements in technology such as mobile applications, cloud computing, and interoperability with EHR systems play a crucial role in expanding the clinical communication and collaboration market. For instance, recent developments like Vocera Edge, a cloud-based clinical communication and collaboration solution tailored for smartphones, demonstrate how companies are leveraging technology to enhance communication efficiency within healthcare settings.
CHALLENGE: Data security issues
Data security issues pose a significant challenge for the clinical communication and collaboration market, as healthcare organizations grapple with safeguarding sensitive patient information while enabling efficient communication among care teams. For instance in 2021, a cybersecurity incident at a major healthcare provider led to unauthorized access to patient data, including medical records and personal information. Such breaches not only compromise patient privacy but also erode trust in healthcare systems and expose organizations to regulatory penalties and legal repercussions. Moreover, the increasingly interconnected nature of healthcare IT infrastructure, with the integration of EHR systems, mobile devices, and third-party applications, creates additional entry points for potential security threats. Thus the potential security concerns related to HCIT system has the potential to impede the adoption of new technologies potentially limiting the growth of the clinical communication and collaboration market.
Clinical communication and collaboration Industry Ecosystem
The clinical communication and collaboration market is competitive with a large number of intermediaries involved in the market. The market comprises entities responsible for delivering these solutions to end users via various deployment models. The ecosystem market map of the overall clinical communication and collaboration market comprises the elements present in this market and defines these solutions with a demonstration of the bodies involved. The ecosystem encompasses vendors offering diverse services, including data sets providers, network/connectivity providers, cloud professional platform providers, as well as hardware and software infrastructure provider. The figure below highlights the market players and their roles in the clinical communication and collaboration market. The ecosystem represents a relationship between three elements—vendors, solutions/services, and end users/verticals. This structured ecosystem facilitates efficient interaction and collaboration among the involved entities, ensuring seamless delivery of clinical communication and collaboration solutions to meet the evolving needs of healthcare stakeholders.
Source: Secondary Literature, Interviews with Experts, and MarketsandMarkets Analysis
The global clinical communication and collaboration Industry is segmented by platform, component, deployment mode, application, end user, and region
The component segment accounted for the largest share of the clinical communication and collaboration Industry in 2023.
By component, the clinical communication and collaboration market is segmented into hardware, software and services. The software segment accounted for the largest market share in 2023. The software segment covers clinical alerting & notification, physicians and nurse scheduling systems, telehealth platforms, and collaborative care platforms. The increasing adoption of digitalization and technological advancements in the healthcare sector is driving the demand for software-based solutions that can streamline communication processes and enhance collaboration among healthcare professionals. These solutions offer a wide range of functionalities, including secure messaging, telemedicine capabilities, clinical workflow optimization, and integration with Electronic Health Records (EHR) systems, catering to the diverse needs of healthcare organizations. Owing to the several benefits of solutions, several healthcare providers are increasingly adopting these software for enhanced quality of care.
The cloud based deployment model is the fastest growing segment in the clinical communication and collaboration Industry.
Based on deployment, the clinical communication and collaboration market is segmented into on-premise and cloud based model. The cloud-based model segment is expected to register the highest growth during the forecast period. Cloud-based systems offer several advantages the on-premise setups. These solutions offer enhanced accessibility and mobility, enabling healthcare professionals to securely access communication and collaboration tools from any location and device with internet connectivity. They provide healthcare organizations with scalability, flexibility, and accessibility. Moreover, cost-effectiveness, and ease of remote and real-time monitoring are some of the factors attributing to the growth of the segment.
Hospitals & clinics accounted for the largest share of the clinical communication and collaboration Industry in 2023.
Based on end-users, the clinical communication and collaboration market is segmented into hospitals & clinics, ambulatory surgical centers, long-term care facilities, nursing centers, and other end-users which includes maternity care centers, & fertility centers, trauma & emergency care centers. The hospitals & clinics dominate the end-user segment of the clinical communication and collaboration market attributing to increase in adoption of software solutions for enhanced patient care. By centralizing communication channels and integrating with Electronic Health Records (EHR) systems and other healthcare IT systems, clinical communication solutions enable healthcare providers to access patient data, share updates, and collaborate on treatment plans efficiently, thereby improving care quality and patient outcomes. These healthcare facilities rely heavily on effective communication and collaboration among multidisciplinary care teams to ensure timely and coordinated patient care.
North America accounts the largest share of clinical communication and collaboration Industry in 2023.
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Based on the region, the clinical communication and collaboration market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East and Africa. In 2023 North America accounted for the largest share of the clinical communication and collaboration market. APAC region is expected to grow at the highest CAGR in the forecasted period. As this region are characterized by a rapidly expanding healthcare landscape with a growing population, rising prevalence of chronic diseases, and an increasing focus on improving healthcare infrastructure. Moreover, supportive government initiatives, favorable regulatory policies, and increasing investments in digital health infrastructure are creating favourable environment for the growth of the clinical communication and collaboration market in the APAC region.
Prominent players in clinical communication and collaboration market include Avaya LLC (US), Oracle (US), Cisco Systems, Inc. (US), Microsoft Corporation (US), Baxter International (Hillrom) (US), symplr (US), NEC Corporation (Japan), Spok Inc. (US), Vocera Communications (Stryker) (US), Ascom Holding AG (Switzerland), Everbridge (US), Hidden Brains InfoTech. (India), Imprivata, Inc. (US), CommuniCare Technology, Inc. d/b/a Pulsara (US), Mobile Heartbeat (C-HCA, Inc.) (US), OnPage. (US), HARRIS ONPOINT (US), Jive Software, LLC (US), TigerConnect (US), JCT Healthcare Pty Ltd. (Australia), Amplion (US), AndorHealth (US), PerfectServe, Inc. (US), QliqSOFT, Inc. (US), and Connexall, GlobeStar Systems Inc. (Canada).
Scope of the Clinical Communication and Collaboration Industry
|
Report Metric |
Details |
|
Market Revenue Size in 2024 |
$2.6 billion |
|
Projected Revenue Size by 2029 |
$4.8 billion |
|
Industry Growth Rate |
Poised to Grow at a CAGR of 13.2% |
|
Market Driver |
Advantages of clinical communication solutions in enhancing patient care and safety |
|
Market Opportunity |
Growing opportunities in emerging markets |
The study categorizes the Clinical Communication and Collaboration Market to forecast revenue and analyze trends in each of the following submarkets:
By Platform
- Collaboration Platforms
- Messaging Platforms
- Voice Communication Platforms
- Others (Patient Engagement Platforms, Emergency Communication Systems)
By Component
-
Hardware
- Badges
- Dedicated Desktop Computers
-
Dedicated Smart-Phone & Tablets
- Android
- IOS
- Interactive Whiteboard
- Nurse Call Systems
- Two-Way Radios
- Voice-Over IP (VOIP) Handsets
- Wearable Communication Devices
- Workstation on Wheels (WOWS)
-
Software
- Clinical Alerting & Notification
- Physician & Nurse Scheduling Systems
- Telehealth Platform
- Collaborative Care Platform
-
Services
- Consulting & Training
- Implementation & Integration
- Support & Maintenance
By deployment
- On-premise model
- Cloud based model
By application
- Lab & Radiology Communication
- Nurse Communication
- Patient Communication & Emergency Alerts
- Physician Communication
By End User
- Hospitals & Clinics
- Ambulatory Surgical Centers
- Long-Term Care Facilities
- Nursing Centers
- Others (Maternity Care Centers & Fertility Centers, Trauma & Emergency Care Centers)
By Region
-
North America
- US
- Canada
-
Europe
- Germany
- UK
- France
- Italy
- Spain
- RoE
-
Asia Pacific
- Japan
- China
- India
- RoAPAC
-
Latin America
- Brazil
- Mexico
- Rest of Latin America
-
Middle East and Africa
- GCC Countries
- Rest of Middle East and Africa
Recent Developments of Clinical Communication And Collaboration Industry:
- In September 2023, Microsoft Corporation (US) collaborated with Mercy (US) to enable clinicians to revolutionize patient care through the use of generative AI.
- In August 2023, TeleVox (US) partnered with Oracle (US) to enhance its patient engagement solutions, leveraging OCI's platform for improved communication in healthcare. As part of the Oracle PartnerNetwork (OPN), TeleVox on OCI delivers advanced capabilities for healthcare practices.
- In April 2023, Mobile Heartbeat (US) partnered with Akkadian Labs, LLC. (US) a leading developer of unified communications (UC) provisioning automation solutions. With this partnership, Mobile Heartbeat and Akkadian Labs aim to empower healthcare organizations with enhanced communication and collaboration capabilities, ultimately improving patient care outcomes.
Frequently Asked Questions (FAQ):
What is the projected market revenue value of the global clinical communication and collaboration market?
The global clinical communication and collaboration market boasts a total revenue value of $4.8 billion by 2029.
What is the estimated growth rate (CAGR) of the global clinical communication and collaboration market?
The global clinical communication and collaboration market has an estimated compound annual growth rate (CAGR) of 13.2% and a revenue size in the region of $2.6 billion in 2024. .
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The study involved five major activities to estimate the current size of the Clinical Communication and Collaboration market. Exhaustive secondary research was done to collect information on the market and its different subsegments. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, market breakdown and data triangulation procedures were used to estimate the market size of the segments and subsegments.
Secondary Research
In the secondary research process, various secondary sources such as annual reports, press releases & investor presentations of companies, white papers, certified publications, articles by recognized authors, gold-standard & silver-standard websites, regulatory bodies, and databases (such as D&B Hoovers, Bloomberg Business, and Factiva) were referred to in order to identify and collect information for the study of Clinical Communication and Collaboration Market. It was also used to obtain important information about the top players, market classification, and segmentation according to industry trends to the bottom-most level, geographic markets, and key developments related to the market. A database of the key industry leaders was also prepared using secondary research.
Primary Research
Extensive primary research was conducted after acquiring basic knowledge about the global Clinical Communication and Collaboration market scenario through secondary research. Several primary interviews were conducted with market experts from both the demand side (Hospital directors, Hospital Vice Presidents, Department heads, and Critical care specialists ) and supply side (such as C-level and D-level executives, technology experts, product managers, marketing and sales managers, among others) across five major regions—North America, Europe, the Asia Pacific, Latin America, Middle East, and Africa. This primary data was collected through questionnaires, e-mails, online surveys, personal interviews, and telephonic interviews
The following is a breakdown of the primary respondents:
Breakdown of Primary Participants:
Note 1: Others include sales managers, marketing managers, and product managers.
Note 2: Tiers of companies are defined on the basis of their total revenues in 2023. Tier 1 = >USD 1 billion, Tier 2 = USD 500 million to USD 1 billion, and Tier 3 = <USD 500 million.
To know about the assumptions considered for the study, download the pdf brochure
Market Size Estimation
Both top-down and bottom-up approaches were used to estimate and validate the total size of the Clinical Communication and Collaboration market. These methods were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:
- The key players in the industry and markets have been identified through extensive secondary research.
- The industry’s supply chain and market size, in terms of value, have been determined through primary and secondary research processes.
- All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.
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Global Clinical Communication and Collaboration Market Size: Bottom-Up Approach
Global Clinical Communication and Collaboration Market Size: Top-Down Approach
Data Triangulation
After arriving at the overall market size—using the market size estimation processes—the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and sub-segment, the data triangulation and market breakdown procedures were employed, wherever applicable. The data was triangulated by studying various factors and trends from both the demand and supply sides in the Clinical Communication and Collaboration Market.
Market Definition:
Clinical communication and collaboration refer to digital platforms and software applications designed to facilitate efficient and secure communication among healthcare organizations, to streamline care coordination processes.
Key Stakeholders:
- Clinical Communication and Collaboration Vendors
- Medical Device Manufacturers
- Alarm System Developers
- Technology Companies
- Government Bodies/Municipal Corporations
- Regulatory Bodies
- Healthcare Service Providers
- Clinical/Physician Centers
- Healthcare Professionals
- Health It Providers
- Healthcare Associations/Institutes
- Assisted Living Centers/Nursing Homes
- Ambulatory Care Centers
- Venture Capitalists
- Distributors And Resellers
- Maintenance And Support Service Providers
- Integration Service Providers
- Healthcare Payers
- Advocacy Groups
- Data Security And Privacy Experts
- Standards And Certification Organizations
- Investors And Financial Institutions
- Researchers And Academia
- Industry Associations And Trade Groups
- Consultancy Firms
- Market Analysts And Research Firms
Report Objectives
- To define, describe, and forecast the global Clinical Communication and Collaboration market based on platform, component, deployment, application, end user, and region.
- To provide detailed information regarding the major factors (such as drivers, restraints, opportunities, and challenges) influencing the market growth
- To strategically analyze micro-markets with respect to individual growth trends, prospects, and contributions to the overall Clinical Communication and Collaboration market
- To analyze opportunities in the market for stakeholders and provide details of the competitive landscape for market leaders.
- To strategically analyze the market structure profile the key players of the Clinical Communication and Collaboration market and comprehensively analyze their core competencies.
- To forecast the size of the market segments with respect to five regions, namely, North America, Europe, Asia Pacific, South America, and the Middle East & Africa.
- To track and analyze competitive developments such as product launches and enhancements and investments, partnerships, collaborations, acquisitions, expansions, agreements, sales contracts, and alliances in the Clinical Communication and Collaboration market during the forecast period.
Available Customizations:
With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:
- Product Analysis: Product matrix, which gives a detailed comparison of the product portfolios of each company.
- Geographic Analysis: Further breakdown of the Latin American Clinical Communication and Collaboration into specific countries and, the Middle East, and Africa Clinical Communication and Collaboration into specific countries and further breakdown of the European Clinical Communication and Collaboration into specific countries
Growth opportunities and latent adjacency in Clinical Communication and Collaboration Market