A contact center (or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center is considered to be an important element in multichannel marketing. The key players in the market are Fujitsu, Cisco, HP and many others. Going by current market trends Contact Center in a Box Market is expected to grow at a very rapid rate in near future.
The Contact Center in a box research report will provide the detailed analysis of excising and upcoming products and services. The report provides the insights on competitive landscape of key market players and vendors, future scope, drivers, restraints and challenges of market.
Benchmarking the rapid strategy shifts of the Top 100 companies in the Contact Center in a box (Portable contact centers) – Worldwide Trends, Advanced Technologies and MarketRequest For Special Pricing