Referral Management Market

Referral Management Market by Component (Software [Integrated, Standalone], Services), Mode of Delivery (Cloud-Based, On-Premise), Type (Inbound , Outbound), End User (Providers, Payers, Others) - Analysis & Global Forecasts to 2025

Report Code: HIT 3236 Aug, 2020, by marketsandmarkets.com

[139 Pages Report] The market for referral management is expected to grow from USD 2.8 billion in 2020 to USD 6.0 billion by 2025, at a CAGR of 16.7% during the forecast period. Growth in the referral management market can be attributed to factors such as technological advancements in healthcare facilities, increased funding for implementing healthcare IT solutions and growing adoption of referral management solutions by healthcare providers to offer better care delivery.

Attractive Opportunities in Referral Management Market

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COVID-19 Impact on the Referral Management Market

The COVID-19 outbreak, has affected medical practices of all sizes. The healthcare facilities are under immense pressure, owing to the large number of patients visiting them on a daily basis. The rising prevalence of coronavirus disease has driven the demand for accurate diagnosis and treatment in several countries worldwide. The critical need for social distancing among physicians and patients has resulted in the growing demand for virtual care, which is expected to drive the usage of referral management solutions and services. Various market players in this market have introduced new temporary platforms or deployed COVID-19-related features into their existing referral management solutions, which are being made available to users free of cost. The growing patient volume is likely to increase the demand for referral management platforms to ensure end-to-end patient and complete recovery.

Referral Management Market Dynamics

Drivers: Government initiatives to incorporate IT solutions in healthcare systems

Governments across different countries are focusing their efforts on promoting healthcare IT solutions for the optimization of healthcare productivity and reduction of costs. Authorities are working with healthcare providers to facilitate seamless data exchange between healthcare systems to coordinate care effectively and reduce avoidable costs. Governments in a number of APAC countries are increasingly focusing on enabling efficient, affordable, and on-time delivery of quality care by implementing healthcare IT solutions. For instance, the Japanese government has taken various initiatives like the e-Japan policy and iJapan Strategy 2017 to encourage hospitals to adopt interoperable solutions and effectively manage the inflow of patients, lower hospital operational expenditure, and improve the quality of services.

Restrains: Dearth of skilled healthcare IT professionals

The unavailability of adequate IT staff in the healthcare industry, especially among healthcare providers, leads to delays in program implementation. The effective utilization of technology-integrated solutions demand strong IT infrastructure and support within the organization as well as at the solution provider’s end. There is a continuous need for technical support for maintaining the server and network in the healthcare organizations. The lack of in-house IT experts, and a trained workforce with cross-functional skills, is expected to restrain the growth of this market during the forecast period.

Opportunities: High growth potential in Asia Pacific market

A number of factors, such as the implementation of government initiatives to implement HCIT solutions, rising government spending on healthcare systems, and the presence of large patient pool in highly populous countries such as China and India, are expected to support the growth of referral management market in the Asia Pacific region. In addition, the increasing geriatric population in the region and the subsequent burden on hospitals and healthcare organizations will offer growth opportunities in the referral management market.

Challenges: Reluctance to adopt HCIT solutions

Healthcare IT systems are high-priced software solutions, due to which, many hospitals and physicians, particularly in small and rural areas, continue to rely on existing basic methods, such as fax-based and unorganized patient referral methods. Moreover, the health care providers are reluctant to adopt advanced technology-based solutions due to the costs attached to the software purchase and implementation, periodic software upgrades, concerns regarding data security, and lack of operating skills for using these advanced tools.

The software component segment to witness high growth during the forecast period

On the basis of component, the referral management market is segmented into software and services. The software segment that comprises integrated and standalone software, held the largest share in 2019 and is expected to grow at the highest rate during the forecast period. Growth in this market segment can be attributed to the increased use of integrated or standalone referral management software in various healthcare facilities for improving efficiency and quality of medical care delivery systems.

Increasing demand for cloud-based mode of delivery to drive the market growth

On the basis of mode of delivery, the referral management market is segmented into cloud-based and on-premise solutions. The cloud-based segment is expected to grow at the highest rate during the forecast period. The high growth rate of this segment can be attributed to the surge in demand for cloud-based solutions owing to its benefits including on-demand self-serving analytics, no up-front capital investment for hardware, and extreme capacity flexibility among others.

Inbound referrals segment accounted for the largest market share in 2019

On basis of type, the global referral management market is segmented into inbound and outbound referrals. The inbound type segment commanded the largest share of the market in 2019. The large share and high growth rate of this segment are mainly driven by the high volume of inbound referrals received by hospitals and specialist centres from multiple channels.

Providers are expected to be the largest contributor to the referral management market

On the basis of end user, the market is segmented into providers, payers and others. Providers segment accounted for the largest share of the market in 2019. The demand for referral management among healthcare providers is primarily driven by the increasing focus on streamlining patient referral process and enabling seamless communication throughout the process.

Asia Pacific to emerge as a potential market for referral management solutions

The global referral management market has been categorized on the basis of four major regional segments—North America, Europe, Asia Pacific, and the Rest of the World. Asia Pacific is expected to grow at the highest CAGR. The increasing demand for quality care at affordable costs, rising geriatric population, and subsequent increase in the prevalence of various chronic diseases are driving the growth of the referral management market in the Asia Pacific. In addition, the current outbreak of COVID-19 in the Asia Pacific has resulted in the increased patient pool, especially in China and India. The growing patient volume that has resulted in the increased demand for a platform ensuring end-to-end patient care to ensure complete recovery, will fuel the growth of the referral management market in the APAC.

Referral Management Market By Region

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Key Market Players

Cerner Corporation (US), CarePort Health (an Allscripts company) (US), and eHealth Technologies (US) are the dominating players of the referral management market.

Scope of the report

Report Metric

Details

Market size for years

2018-2025

Base year considered

2019

Forecast period

2020–2025

Forecast units

Value (USD Million)

Segments covered

By Component, By Mode of Delivery, By Type, By End User

Geographies covered

North America, Europe, Asia Pacific, ROW

Companies covered

The major market players include Cerner Corporation (US), CarePort Health (US),  eHealth Technologies (US), Blockit (US), Optum (US), Keet Health (US), EZ Referral (Canada), Persistent Systems (India) (Total 20 companies)

 

The study categorizes the referral management market based on component, mode of delivery, type, end user at the regional and global level.

By Component

  • Software
  • Services

By Mode of Delivery

  • Cloud-Based
  • On-Premise

By Type

  • Inbound
  • Outbound

By End-User

  • Providers
  • Payers
  • Other End Users

By Region

  • North America
  • Europe
  • Asia Pacific (APAC)
  • Rest of the World (RoW)

Recent Developments

  • In 2020, Change Healthcare (US) launched the Virtual Front Desk to digitalize patient access to quality care
  • In 2020, Blockit (US) partnered with One Touch Telehealth (US) to offer telehealth solutions in its existing infrastructure
  • In 2019, Optum (US) acquired DaVita Medical Group to improve patient health by offering quality care at lower costs
  • In 2019, Kyruus (US) partnered with Brandify (US) to expand digital presence in the health systems 

Frequently Asked Questions (FAQ):

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TABLE OF CONTENTS
 
1 INTRODUCTION (Page No. - 16)
    1.1 OBJECTIVES OF THE STUDY
    1.2 MARKET DEFINITION
           1.2.1 MARKET SCOPE
           1.2.2 MARKETS COVERED
           1.2.3 YEARS CONSIDERED FOR THE STUDY
    1.3 CURRENCY
    1.4 LIMITATIONS
    1.5 STAKEHOLDERS
    1.6 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY (Page No. - 21)
    2.1 RESEARCH DATA
    2.2 RESEARCH METHODOLOGY STEPS
           2.2.1 SECONDARY DATA
                    2.2.1.1 Secondary sources
           2.2.2 PRIMARY DATA
                    2.2.2.1 Primary sources
                    2.2.2.2 Key insights from primary sources
           2.2.3 MARKET SIZE ESTIMATION METHODOLOGY
           2.2.4 PROVIDER-BASED MARKET ESTIMATION
    2.3 MARKET DATA ESTIMATION AND TRIANGULATION
    2.4 ASSUMPTIONS OF THE STUDY

3 EXECUTIVE SUMMARY (Page No. - 31)

4 PREMIUM INSIGHTS (Page No. - 35)
    4.1 REFERRAL MANAGEMENT MARKET OVERVIEW
    4.2 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY TYPE & COUNTRY (2019)
    4.3 REFERRAL MANAGEMENT MARKET SHARE, BY TYPE,  2020 VS. 2025
    4.4 REFERRAL MANAGEMENT MARKET SHARE, BY COMPONENT, 2020 VS. 2025
    4.5 REFERRAL MANAGEMENT MARKET SHARE, BY MODE OF DELIVERY, 2020 VS. 2025
    4.6 REFERRAL MANAGEMENT MARKET, BY END USER,  2020 VS. 2025 (USD MILLION)

5 MARKET OVERVIEW (Page No. - 39)
    5.1 INTRODUCTION
    5.2 MARKET DYNAMICS
           5.2.1 DRIVERS
                    5.2.1.1 Increasing government initiatives to incorporate IT solutions in healthcare
                    5.2.1.2 Benefits offered by automated referral processes
                    5.2.1.3 Rising geriatric population and the subsequent increase in the incidence of chronic diseases
           5.2.2 RESTRAINT
                    5.2.2.1 Dearth of skilled healthcare IT professionals
           5.2.3 OPPORTUNITIES
                    5.2.3.1 The APAC market to offer high growth potential
                    5.2.3.2 Cloud-based models offer significant growth opportunities
           5.2.4 CHALLENGES
                    5.2.4.1 Reluctance to adopt HCIT solutions and data security concerns
                    5.2.4.2 Lack of awareness
    5.3 IMPACT OF THE COVID-19 PANDEMIC ON THE REFERRAL MANAGEMENT MARKET

6 REFERRAL MANAGEMENT MARKET, BY COMPONENT (Page No. - 46)
    6.1 INTRODUCTION
    6.2 SOFTWARE
           6.2.1 INTEGRATED SOFTWARE
                    6.2.1.1 Integration of referral management systems with EMRs increases referral volume by 250?300%
           6.2.2 STANDALONE SOFTWARE
                    6.2.2.1 Standalone software provides high data security
    6.3 SERVICES
           6.3.1 NEED FOR SOFTWARE INTEROPERABILITY & TRAINING TOWARDS ADVANCED SOLUTIONS TO BOOST THE MARKET GROWTH

7 REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY (Page No. - 52)
    7.1 INTRODUCTION
           7.1.1 CLOUD-BASED DELIVERY
                    7.1.1.1 Cloud-based delivery eliminates the upfront hardware expenses
           7.1.2 ON-PREMISE DELIVERY
                    7.1.2.1 On-premise delivery allows customization of solutions according to vendor requirements

8 REFERRAL MANAGEMENT MARKET, BY TYPE (Page No. - 57)
    8.1 INTRODUCTION
    8.2 INBOUND REFERRALS
           8.2.1 HIGH VOLUME OF INBOUND REFERRALS FROM MULTIPLE REFERRING CHANNELS TO DRIVE MARKET GROWTH
    8.3 OUTBOUND REFERRALS
           8.3.1 INCREASED DEMAND FOR PATIENT REFERRAL SYSTEMS BY FOHCS AND CHCS TO SUPPORT MARKET GROWTH
 
9 REFERRAL MANAGEMENT MARKET, BY END USER (Page No. - 60)
    9.1 INTRODUCTION
           9.1.1 PROVIDERS
                    9.1.1.1 Referral management solutions improve the profitability of healthcare providers by reducing patient referral leakages
           9.1.2 PAYERS
                    9.1.2.1 Referral management solutions help payers increase operational efficiency
           9.1.3 OTHER END USERS

10 REFERRAL MANAGEMENT MARKET, BY REGION (Page No. - 64)
    10.1 INTRODUCTION
    10.2 NORTH AMERICA
           10.2.1 US
                    10.2.1.1 Adoption of healthcare IT solutions to curtail the rising healthcare costs in the US
           10.2.2 CANADA
                    10.2.2.1 Developments in healthcare infrastructure to drive market growth in Canada
    10.3 EUROPE
           10.3.1 GERMANY
                    10.3.1.1 Germany to register the highest growth in the European referral management market
           10.3.2 UK
                    10.3.2.1 Government initiatives to drive the adoption of HCIT solutions in the UK
           10.3.3 FRANCE
                    10.3.3.1 Rising geriatric population in the country to support the growth of the referral management market in France
           10.3.4 ITALY
                    10.3.4.1 High prevalence of chronic diseases in the country to support market growth
           10.3.5 ROE
    10.4 ASIA PACIFIC
           10.4.1 JAPAN
                    10.4.1.1 Healthcare reforms in Japan to emphasize on the use of healthcare information technology
           10.4.2 CHINA
                    10.4.2.1 China is the fastest-growing market for referral management solutions
           10.4.3 INDIA
                    10.4.3.1 Government initiatives to bring digital transformation in the Indian healthcare industry will support market growth
           10.4.4 ROAPAC
    10.5 REST OF THE WORLD (ROW)

11 COMPETITIVE LANDSCAPE (Page No. - 100)
    11.1 OVERVIEW
    11.2 MARKET EVALUATION FRAMEWORK
    11.3 MARKET RANKING
    11.4 COMPETITIVE SCENARIO
           11.4.1 PARTNERSHIPS & COLLABORATIONS
           11.4.2 ACQUISITIONS
           11.4.3 PRODUCT LAUNCHES

12 COMPANY EVALUATION MATRIX & COMPANY PROFILES (Page No. - 105)
    12.1 COMPANY EVALUATION MATRIX DEFINITION & METHODOLOGY
           12.1.1 VISIONARY LEADERS
           12.1.2 INNOVATORS
           12.1.3 EMERGING COMPANIES
           12.1.4 DYNAMIC DIFFERENTIATORS
    12.2 COMPANY PROFILES
           12.2.1 CERNER CORPORATION
                    12.2.1.1 Business overview
                    12.2.1.2 Products offered
           12.2.2 CAREPORT HEALTH
                    12.2.2.1 Business overview
                    12.2.2.2 Products offered
                    12.2.2.3 Recent developments
           12.2.3 OPTUM, INC.
                    12.2.3.1 Business overview
                    12.2.3.2 Products offered
                    12.2.3.3 Recent developments
           12.2.4 CHANGE HEALTHCARE
                    12.2.4.1 Business overview
                    12.2.4.2 Products Offered
                    12.2.4.3 Recent developments
           12.2.5 EHEALTH TECHNOLOGIES
                    12.2.5.1 Business overview
                    12.2.5.2 Products offered
                    12.2.5.3 Recent developments
           12.2.6 KYRUUS
                    12.2.6.1 Business overview
           12.2.7 PRODUCTS OFFERED
                    12.2.7.1 Recent developments
           12.2.8 REFERRALMD
                    12.2.8.1 Business overview
                    12.2.8.2 Products offered
                    12.2.8.3 Recent developments
           12.2.9 ECEPTIONIST
                    12.2.9.1 Business overview
                    12.2.9.2 Products offered
                    12.2.9.3 Recent developments
           12.2.10 PERSISTENT SYSTEMS
                    12.2.10.1 Business overview
                    12.2.10.2 Products offered
                    12.2.10.3 Recent developments
           12.2.11 HEALTHVIEWX
                    12.2.11.1 Business overview
                    12.2.11.2 Products offered
           12.2.12 CONIFER HEALTH SOLUTIONS
                    12.2.12.1 Business overview
                    12.2.12.2 Products offered
           12.2.13 ECOSOFT HEALTH
                    12.2.13.1 Business overview
                    12.2.13.2 Products offered
           12.2.14 DENTAL CARE LINKS
                    12.2.14.1 Business overview
                    12.2.14.2 Products offered
           12.2.15 BLOCKIT, INC.
                    12.2.15.1 Business overview
                    12.2.15.2 Products offered
                    12.2.15.3 Recent developments
           12.2.16 PAR8O, INC.
                    12.2.16.1 Business overview
                    12.2.16.2 Products offered
                    12.2.16.3 Recent developments
           12.2.17 EZ REFERRAL
                    12.2.17.1 Business overview
                    12.2.17.2 Products offered
                    12.2.17.3 Recent developments
           12.2.18 KEET HEALTH
                    12.2.18.1 Business overview
                    12.2.18.2 Products offered
                    12.2.18.3 Recent developments
           12.2.19 FIBROBLAST, INC.
                    12.2.19.1 Business overview
                    12.2.19.2 Products offered
                    12.2.19.3 Recent developments
           12.2.20 REFERWELL
                    12.2.20.1 Business overview
                    12.2.20.2 Products Offered
                    12.2.20.3 Recent developments
           12.2.21 ARCADIA
                    12.2.21.1 Business overview
                    12.2.21.2 Products offered
                    12.2.21.3 Recent developments

13 APPENDIX (Page No. - 133)
    13.1 DISCUSSION GUIDE
    13.2 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    13.3 AVAILABLE CUSTOMIZATIONS
    13.4 RELATED REPORTS
    13.5 AUTHOR DETAILS
 
LIST OF TABLES (99 Tables)
 
TABLE 1 REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
TABLE 2 REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 3 REFERRAL MANAGEMENT SOFTWARE MARKET, BY REGION, 2018-2025 (USD MILLION)
TABLE 4 INTEGRATED SOFTWARE MARKET, BY REGION, 2020-2025 (USD MILLION)
TABLE 5 STANDALONE SOFTWARE MARKET, BY REGION, 2018-2025 (USD MILLION)
TABLE 6 REFERRAL MANAGEMENT SERVICES MARKET, BY REGION, 2018-2025 (USD MILLION)
TABLE 7 PROS AND CONS OF THE ON-PREMISE MODE OF DELIVERY
TABLE 8 PROS AND CONS OF THE CLOUD-BASED MODE OF DELIVERY
TABLE 9 REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY, 2018-2025 (USD MILLION)
TABLE 10 REFERRAL MANAGEMENT MARKET FOR CLOUD-BASED DELIVERY, BY REGION,  2018-2025 (USD MILLION)
TABLE 11 REFERRAL MANAGEMENT MARKET FOR ON-PREMISE DELIVERY, BY REGION,  2018-2025 (USD MILLION)
TABLE 12 REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 13 INBOUND REFERRAL MANAGEMENT MARKET, BY REGION, 2018-2025 (USD MILLION)
TABLE 14 OUTBOUND REFERRAL MANAGEMENT MARKET, BY REGION, 2018-2025 (USD MILLION)
TABLE 15 REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 16 REFERRAL MANAGEMENT MARKET FOR PROVIDERS, BY REGION,  2018-2025 (USD MILLION)
TABLE 17 REFERRAL MANAGEMENT MARKET FOR PAYERS, BY REGION, 2018-2025 (USD MILLION)
TABLE 18 REFERRAL MANAGEMENT MARKET FOR OTHER END USERS, BY REGION,  2018-2025 (USD MILLION)
TABLE 19 REFERRAL MANAGEMENT MARKET, BY REGION, 2018-2025 (USD MILLION)
TABLE 20 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY COUNTRY,  2018-2025 (USD MILLION)
TABLE 21 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 22 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY COMPONENT,  2018-2025 (USD MILLION)
TABLE 23 NORTH AMERICA: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 24 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 25 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY END USER,  2018-2025 (USD MILLION)
TABLE 26 US: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 27 US: REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
TABLE 28 US: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 29 US: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 30 US: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 31 CANADA: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 32 CANADA: REFERRAL MANAGEMENT MARKET, BY COMPONENT,  2018-2025 (USD MILLION)
TABLE 33 CANADA: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 34 CANADA: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 35 CANADA: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 36 EUROPE: REFERRAL MANAGEMENT MARKET, BY COUNTRY, 2018-2025 (USD MILLION)
TABLE 37 EUROPE: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 38 EUROPE: REFERRAL MANAGEMENT MARKET, BY COMPONENT,  2018-2025 (USD MILLION)
TABLE 39 EUROPE: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 40 EUROPE: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 41 EUROPE: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 42 GERMANY: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 43 GERMANY: REFERRAL MANAGEMENT MARKET, BY COMPONENT,  2018-2025 (USD MILLION)
TABLE 44 GERMANY: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 45 GERMANY: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 46 GERMANY: REFERRAL MANAGEMENT MARKET, BY END USER,  2018-2025 (USD MILLION)
TABLE 47 UK: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 48 UK: REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
TABLE 49 UK: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 50 UK: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 51 UK: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 52 FRANCE: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 53 FRANCE: REFERRAL MANAGEMENT MARKET, BY COMPONENT,  2018-2025 (USD MILLION)
TABLE 54 FRANCE: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 55 FRANCE: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 56 FRANCE: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 57 ITALY: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 58 ITALY: REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
TABLE 59 ITALY: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 60 ITALY: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 61 ITALY: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 62 ROE: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 63 ROE: REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
TABLE 64 ROE: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 65 ROE: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 66 ROE: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 67 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY COUNTRY,  2018-2025 (USD MILLION)
TABLE 68 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 69 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY COMPONENT,  2018-2025 (USD MILLION)
TABLE 70 ASIA PACIFIC: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 71 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 72 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY END USER,  2018-2025 (USD MILLION)
TABLE 73 JAPAN: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 74 JAPAN: REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
TABLE 75 JAPAN: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 76 JAPAN: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 77 JAPAN: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 78 CHINA: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 79 CHINA: REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
TABLE 80 CHINA: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 81 CHINA: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 82 CHINA: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 83 INDIA: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 84 INDIA: REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
TABLE 85 INDIA: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 86 INDIA: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 87 INDIA: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 88 ROAPAC: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 89 ROAPAC: REFERRAL MANAGEMENT MARKET, BY COMPONENT,  2018-2025 (USD MILLION)
TABLE 90 ROAPAC: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 91 ROAPAC: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 92 ROAPAC: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 93 ROW: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018-2025 (USD MILLION)
TABLE 94 ROW: REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
TABLE 95 ROW: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,  2018-2025 (USD MILLION)
TABLE 96 ROW: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2018-2025 (USD MILLION)
TABLE 97 ROW: REFERRAL MANAGEMENT MARKET, BY END USER, 2018-2025 (USD MILLION)
TABLE 98 PARTNERSHIPS & COLLABORATIONS (JANUARY 2017-JUNE 2020)
TABLE 99 PRODUCT LAUNCHES (JANUARY 2017-JUNE 2020)
 
LIST OF FIGURES (29 Figures) 
 
FIGURE 1 RESEARCH METHODOLOGY: REFERRAL MANAGEMENT MARKET
FIGURE 2 RESEARCH DESIGN
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,  AND REGION
FIGURE 4 RESEARCH METHODOLOGY: HYPOTHESIS BUILDING
FIGURE 5 DATA TRIANGULATION METHODOLOGY
FIGURE 6 REFERRAL MANAGEMENT MARKET, BY TYPE, 2020 VS. 2025 (USD MILLION)
FIGURE 7 REFERRAL MANAGEMENT MARKET, BY COMPONENT,  2020 VS. 2025 (USD MILLION)
FIGURE 8 REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,  2020 VS. 2025 (USD MILLION)
FIGURE 9 REFERRAL MANAGEMENT MARKET SHARE, BY END USER, 2019
FIGURE 10 GEOGRAPHICAL SNAPSHOT OF THE REFERRAL MANAGEMENT MARKET
FIGURE 11 FOCUS OF GOVERNMENTS ON HEALTHCARE DIGITIZATION IS SUPPORTING THE GROWTH OF THIS MARKET
FIGURE 12 INBOUND REFERRALS ACCOUNTED FOR THE LARGEST SHARE OF THE NORTH AMERICAN REFERRAL MANAGEMENT MARKET IN 2019
FIGURE 13 INBOUND REFERRALS WILL CONTINUE TO DOMINATE THE REFERRAL MANAGEMENT MARKET IN 2025
FIGURE 14 SOFTWARE SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SHARE IN 2020
FIGURE 15 CLOUD-BASED SOLUTIONS DOMINATE THE REFERRAL MANAGEMENT MARKET
FIGURE 16 PROVIDERS ARE THE LARGEST END USERS OF THE REFERRAL MANAGEMENT MARKET
FIGURE 17 REFERRAL MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
FIGURE 18 NORTH AMERICA WILL CONTINUE TO DOMINATE THE REFERRAL MANAGEMENT MARKET IN THE FORECAST PERIOD
FIGURE 19 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SNAPSHOT
FIGURE 20 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET SNAPSHOT
FIGURE 21 MARKET EVALUATION FRAMEWORK: PARTNERSHIPS & COLLABORATIONS WERE THE MOST WIDELY ADOPTED GROWTH STRATEGIES
FIGURE 22 KEY DEVELOPMENTS IN THE REFERRAL MANAGEMENT MARKET (JANUARY 2017-JUNE 2020)
FIGURE 23 CERNER CORPORATION DOMINATED THE REFERRAL MANAGEMENT MARKET
IN 2019 102
FIGURE 24 COMPANY EVALUATION MATRIX: REFERRAL MANAGEMENT MARKET, 2019
FIGURE 25 CERNER CORPORATION: COMPANY SNAPSHOT (2019)
FIGURE 26 ALLSCRIPTS: COMPANY SNAPSHOT (2019)
FIGURE 27 OPTUM: COMPANY SNAPSHOT (2019)
FIGURE 28 CHANGE HEALTHCARE: COMPANY SNAPSHOT (2019)
FIGURE 29 PERSISTENT SYSTEMS: COMPANY SNAPSHOT (2018)

This study involved the four major activities in estimating the size of the Referral Management market. Exhaustive secondary research was done to collect information on the market, peer market, and parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across value chains through primary research. The bottom-up approach was employed to estimate the overall market size. After that, market breakdown and data triangulation were used to estimate the market size of segments and subsegments. 

Secondary Research

The secondary research process involved the widespread use of secondary sources, directories, databases (such as Bloomberg Businessweek, Factiva, and D&B Hoovers), white papers, annual reports, company house documents, investor presentations, and SEC filings of companies. Healthcare Information and Management Systems Society, American Medical Group Association, Agency for Healthcare Research & Quality, Health Research & Educational Trust, American Hospital Association, International Association of Health Policy, Institute of Population and Public Health, Public Health Agency of Canada, WHO, OECD, Expert Interviews, and MarketsandMarkets Analysis.

Secondary research was used to identify and collect information useful for the extensive, technical, market-oriented, and commercial study of the referral management market. It was also used to obtain important information about the key players and market classification and segmentation according to industry trends to the bottom-most level, and key developments related to market and technology perspectives. A database of the key industry leaders was also prepared using secondary research. 

Primary Research

In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side include industry experts such as CEOs, vice presidents, marketing and sales directors, technology & innovation directors, and related key executives from various key companies and organizations operating in the referral management market. The primary sources from the demand side included industry experts, consultants, hospital administration, and personnel from research organizations. Primary research was conducted to validate the market segmentation, identify key players in the market, and gather insights on key industry trends and key market dynamics. 

A breakdown of the primary respondents is provided below:

Referral Management Market Size

To know about the assumptions considered for the study, download the pdf brochure

Tiers are defined based on a company’s total revenue. As of 2019: Tier 1= >USD 1 billion, Tier 2 = USD 500 million to USD 1 billion, and Tier 3=

Market Size Estimation

For the calculation of the market value, the revenue from providers was arrived at, based on the adoption rate and average expenditure on solutions in the referral management market. This process involved the following steps:

  • Generating a list of the number of providers (hospitals, small group practices, and independent PCPs, etc.) adopting referral management solutions in the given year.
  • Understanding the yearly average of expenditure undertaken by the various types of providers for these solutions.
  • Totaling the yearly revenue to arrive at the overall market size. 

Global Referral Management Market Size: Provider based approach

Global Referral Management Market Size: Provider based approach

To know about the assumptions considered Request for Free Sample Report, Request for Free Sample Report

Data Triangulation

After arriving at the overall market size—using the market size estimation processes as explained above—the market was split into several segments and subsegments. In order to complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, the data triangulation and market breakdown procedures were employed, wherever applicable. The data was triangulated by studying various factors and trends from both, the demand and supply sides, in the provider, payer, and other industries. 

Objectives of the Study

  • To define, describe, and forecast the referral management market on the basis of type, component, mode of delivery, end user, and region
  • To provide detailed information regarding the major factors influencing the market growth (such as drivers, restraints, opportunities, and challenges)
  • To analyze the micromarkets1 with respect to individual growth trends, prospects, and contributions to the overall referral management market
  • To analyze the opportunities for stakeholders and provide details of the competitive landscape for market leaders
  • To forecast the size of the market segments with respect to four main regions, namely, North America, Europe, the Asia Pacific, and the Rest of the World
  • To profile the key players and analyze their market shares and core competencies
  • To track and analyze competitive developments such as product launches, partnerships, agreements, collaborations, expansions, and acquisitions in the overall referral management market

Available Customizations

MarketsandMarkets offers the following customizations for this market report:

  • Additional country-level analysis of referral management market
  • Profiling of additional market players (up to 3)
COVID-19

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Benchmarking the rapid strategy shifts of the Top 100 companies in the Referral Management Market

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