HOME › Top Market Reports › Referral Management Market by Type (Self-referral, Professional-referral, & Third party-referral), Component (Software, & Services), Delivery Mode (On-Premise, Web, & Cloud), End-user (Provider, Payer) - Trend & Global Forecast to 2019

Referral Management Market by Type (Self-referral, Professional-referral, & Third party-referral), Component (Software, & Services), Delivery Mode (On-Premise, Web, & Cloud), End-user (Provider, Payer) - Trend & Global Forecast to 2019

By: marketsandmarkets.com
Publishing Date: March 2015
Report Code: HIT 3236

The referral management market is categorized on the basis of type, component, delivery mode, end user, and region. By type, the market comprises self-referrals, professional referrals, and third-party referrals. The market, by component, is categorized into software and services. Based on delivery mode, the market is categorized into web-based, on-premise, and cloud-based. The market by end user is segmented into providers, payers, patients, and others. Based on region, the market is divided into North America, Europe, Asia, and the Rest of the World (Pacific countries, the Middle East & Africa, and Latin America).

A number of factors such as legislative reforms (for example, the Affordable Care Act (ACA) in the U.S.), increasing government initiatives to incorporate IT solutions in healthcare globally, rise in aging population and incidence of chronic diseases globally, and the shortage of nursing staff and doctors are driving the growth of this market. Referral management solutions also provide several benefits they reduce costs, streamline operational processes, increase patient throughput, and improve the overall quality of healthcare. Their benefits are another factor boosting the adoption of these solutions.

However, despite the numerous benefits of referral management solutions, certain barriers such as the failure to reduce outpatient attendance, lack of skilled healthcare IT professionals, and concerns regarding the security of patient data are hindering market growth.

The North American market dominated the global market in 2014. The largest share of the market can be attributed to the various government initiatives that encourage the direct or indirect adoption of referral management solutions in the region. Similarly, government efforts to increase adoption of IT into healthcare, including referral solutions, in various countries in the European and Asian regions, as well as the need for providing quality care at affordable costs, are expected to stimulate the growth of the market in those regions.

The major players in the global referral management market include Allscripts Healthcare Solutions, Inc. (U.S.), Cerner Corporation (U.S.), McKesson Corporation (U.S.), ReferralMD (U.S.), Harris Corporation (U.S.), The Advisory Board Company (U.S.), ehealth Technologies (U.S), Eceptionist, Inc. (U.S.), Clarity Health (U.S.), and Kyruus, Inc. (U.S.)

Scope of the Report:

This research report categorizes the global market into the following segments and subsegments:

Global Referral Management Market, by Type

Self-referrals
Professional Referrals
Third-party Referrals

Global Referral Management Market, by Component

Software
Services

Global Referral Management Market, by Delivery Mode

Web-based
Cloud-based
On-premise

Global Referral Management Market, by End User

Providers
Payers
Patients
Others

Global Referral Management Market, by Region

North America
Europe
Asia
RoW (Pacific countries, the Middle East & Africa, and Latin America)

Table of Contents

1 Introduction (Page No. - 16)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Year Considered For the Study
    1.4 Currency
    1.5 Limitations
    1.6 Stakeholders

2 Research Methodology (Page No. - 19)
    2.1 Secondary and Primary Research Methodology
                    2.1.1.1 Secondary Research
           2.1.2 Key Data From Secondary Sources
                    2.1.2.1 Primary Research
           2.1.3 Key Data From Primary Sources
                    2.1.3.1 Key Insights From Primary Sources
                    2.1.3.2 Key Industry Insights
           2.1.4 Market Size Estimation Methodology
                    2.1.4.1 Bottom-Up Approach
                    2.1.4.2 Top-Down Approach
           2.1.5 Market Breakdown and Data Triangulation
           2.1.6 Assumptions

3 Executive Summary (Page No. - 27)
    3.1 Introduction
    3.2 Market Dynamics
           3.2.1 Referral Management Market, By Type
           3.2.2 By Component
           3.2.3 By Delivery Mode
           3.2.4 By End User
           3.2.5 By Region
    3.3 Market Share
    3.4 Competitive Landscape
    3.5 Key Players

4 Premium Insights (Page No. - 34)
    4.1 At tractive Opportunities in the Referral Management Market
    4.2 Global Referral Management Market, By Type
    4.3 By End User and Region
    4.4 Referral Management Market- Segment By Type
    4.5 Regional Snapshot

5 Referral Management- Case Studies (Page No. - 38)
    5.1 Introduction
           5.1.1 Boston Medical Center (BMC) Deployed Harris Healthcare’s Referral Solution
           5.1.2 Diagnostic Imaging Northwest (DINW) Accelerated Patient Referrals By Deploying Clarity’s Web-Based Referral Management Solutions
           5.1.3 St. Joseph Health System (SJHS) Deployed Allscripts’ Care Management and Homecare Solutions
           5.1.4 Liverpool Heart and Chest Hospital Nhs Foundation Trust (LHCH)
           5.1.5 Women's Hospital in Qatar Implemented New Referral System

6 Market Overview (Page No. - 42)
    6.1 Introduction
    6.2 Market Segmentation
    6.3 Market Dynamics
    6.4 Drivers
           6.4.1 Increasing Government Initiatives to Incorporate It Solutions in Healthcare
           6.4.2 Automated Referral Processes Prevent Information Leaks
           6.4.3 Rise in Aging Population and Incidence of Chronic Diseases
           6.4.4 Benefits Offered By Referral Management
           6.4.5 Shortage of Nursing Staff & Doctors
    6.5 Restraints/Challenges
           6.5.1 Protection of Patient Information
           6.5.2 Referral Management Solutions Fail to Reduce Outpatient At tendance
           6.5.3 Lack of Skilled Healthcare It Professionals
    6.6 Opportunities
           6.6.1 Apac Region Offers Huge Market Potential
           6.6.2 Cloud-Based Models A Significant Growth Opportunity

7 Industry Trends (Page No. - 52)
    7.1 End-User Affinity Analysis
           7.1.1 Assessment Parameters
                    7.1.1.1 Direct Benefits
                    7.1.1.2 Purchasing Power
                    7.1.1.3 Infrastructure Capabilities
                    7.1.1.4 Regulatory Impact
           7.1.2 End-User Affinity Assessment
    7.2 Force-Field Analysis
           7.2.1 Driving Forces
                    7.2.1.1 Benefits to End Users
                    7.2.1.2 Ease of Use
           7.2.2 Restraining Forces
                    7.2.2.1 Change Management
                    7.2.2.2 Health Information Safety Concerns
           7.2.3 Force Field Analysis

8 Referral Management Market, By Type (Page No. - 57)
    8.2 Introduction
    8.3 Self-Referral
    8.4 Professional-Referral
    8.5 Third Party-Referral

9 Referral Management Market, By Component (Page No. - 65)
    9.1 Introduction
    9.2 Software
           9.2.1 Standalone Software
           9.2.2 Integrated Software
    9.3 Services
           9.3.1 Consulting Services
           9.3.2 Implementation Services
           9.3.3 Training & Education
           9.3.4 Post-Sale & Maintenance Services

10 Referral Management Market, By Mode of Delivery (Page No. - 75)
     10.1 Introduction
     10.2 Web-Based Delivery Mode
     10.3 Cloud-Based Delivery Mode
     10.4 On-Premise Delivery Mode

11 Referral Management Market, By End User (Page No. - 83)
     11.1 Introduction
     11.2 Providers
     11.3 Payers
     11.4 Patients
     11.5 Others

12 Referral Management Market, By Region (Page No. - 90)
     12.1 Introduction
     12.2 North America
             12.2.1 U.S.
                         12.2.1.1 Referral Management Solutions Help in Curbing Healthcare Costs in the U.S.
                         12.2.1.2 Rising Prevalence of Chronic Diseases in the U.S.
                         12.2.1.3 Increase in Aging Population in the U.S.
                         12.2.1.4 Affordable Care Act (ACA) Stimulating the U.S. Market
                         12.2.1.5 Conferences to Create Awareness About Referral Management in the U.S.
             12.2.2 Canada
                         12.2.2.1 Increasing Healthcare Spending in Canada
     12.3 Europe
             12.3.1 Increasing Aging Population Coupled With Rising Healthcare Costs in Europe
             12.3.2 Growth in the Hcit Market in Europe
             12.3.3 Rising Adoption of Ehrs in Europe to Trigger Demand For Referral Management
     12.4 Asia
             12.4.1 Rapidly Growing Healthcare Industry in India
             12.4.2 Increasing Investments in Healthcare Ict Sector in Japan
     12.5 Rest of the World (ROW)
             12.5.1 Increasing Number of Hcit Programs and Rising Prevalence of Chronic Diseases in Australia
             12.5.2 Growing Healthcare It Market in Latin America

13 Competitive Landscape (Page No. - 113)
     13.1 Market Share Analysis
             13.1.1 Introduction
                         13.1.1.1 Allscripts Healthcare Solutions, Inc.
                         13.1.1.2 Cerner Corporation
     13.2 Competitive Situation and Trends
             13.2.1 Introduction
             13.2.2 Client Acquisitions
             13.2.3 New Product Launches
             13.2.4 Agreements, Partnerships, and Collaborations
             13.2.5 Acquisitions
             13.2.6 Expansions
             13.2.7 Others

14 Company Profiles (Page No. - 124)
     14.1 Introduction
     14.2 Allscripts Healthcare Solutions, Inc.
     14.3 Cerner Corporation
     14.4 Ehealth Technologies, Inc.
     14.5 Kyruus, Inc.
     14.6 Mckesson Corporation
     14.7 Referralmd
     14.8 The Advisory Board Company
     14.9 Clarity Health Service, Inc.
     14.1 Harris Corporation
     14.11 Eceptionist, Inc.

*Details on Financials, Products & Services, Key Strategy, & Recent Developments Might Not Be Captured in Case of Unlisted Companies.

15 Appendix (Page No. - 147)
     15.1 Discussion Guide
     15.2 Company Developments (2012-2014)
             15.2.1 Cerner Corporation
             15.2.2 Harris Corporation
             15.2.3 Kyruus, Inc.
     15.3 Introducing RT: Real-Time Market Intelligence
     15.4 Available Customizations
     15.5 Related Reports

List of Tables (76 Tables)

Table 1 Increasing Government Initiatives For Hcit Propelling Growth of the Global Referral Management Market
Table 2 Privacy and Security Concerns of Electronic Healthcare Records Restraining the Referral Management Solutions Market
Table 3 Emerging Markets Offer Huge Potential For Referral Management Solutions
Table 4 Parameter Weightage
Table 5 Market Size, By Type, 2012–2019 ($Million)
Table 6 Self-Referrals Market Size, By Region, 2012–2019 ($Million)
Table 7 North America: Self-Referrals Market Size, By Country, 2012–2019 ($Million)
Table 8 Professional Referrals Market Size, By Region, 2012–2019 ($Million)
Table 9 North America: Professional Referrals Market Size, By Country, 2012–2019 ($Million)
Table 10 Third-Party Referrals Market Size, By Region, 2012–2019 ($Million)
Table 11 North America: Third-Party Referrals Market Size, By Country, 2012–2019 ($Million)
Table 12 Market Size, By Component, 2012–2019 ($Million)
Table 13 Referral Management Software Market Size, By Type, 2012–2019 ($Million)
Table 14 Referral Management Software Market Size, By Region, 2012–2019 ($Million)
Table 15 North America: Referral Management Software Market Size, By Region, 2012–2019 ($Million)
Table 16 Referral Management Standalone Solutions Market Size, By Region, 2012–2019 ($Million)
Table 17 North America: Referral Management Standalone Solutions Market Size, By Country, 2012–2019 ($Million)
Table 18 Referral Management Integrated Solutions Market Size, By Region, 2012–2019 ($Million)
Table 19 North America: Referral Management Integrated Solutions Market Size, By Country, 2012–2019 ($Million)
Table 20 Referral Management Services Market Size, By Region, 2012–2019 ($Million)
Table 21 North America: Referral Management Services Market Size, By Country, 2012–2019 ($Million)
Table 22 Pros and Cons of On-Premise Mode of Delivery
Table 23 Pros and Cons of Cloud-Based Mode of Delivery
Table 24 Market Size, By Mode of Delivery, 2012–2019 ($Million)
Table 25 Web-Based Delivery Mode Market Size, By Region, 2012–2019 ($Million)
Table 26 North America: Web-Based Delivery Mode Market Size, By Country, 2012–2019 ($Million)
Table 27 Cloud-Based Delivery Mode Market Size, By Region, 2012–2019 ($Million)
Table 28 North America: Cloud-Based Delivery Mode Market Size, By Country, 2012–2019 ($Million)
Table 29 On-Premise Delivery Mode Market Size, By Region, 2012–2019 ($Million)
Table 30 North America: On-Premise Delivery Mode Market Size, By Country, 2012–2019 ($Million)
Table 31 Referral Management End User Market Size, By Type, 2012-2019 ($Million)
Table 32 Market Size For Providers, By Region, 2012-2019 ($Million)
Table 33 North America: Market Size For Providers, By Country, 2012-2019 ($Million)
Table 34 Market Size For Payers, By Region, 2012-2019 ($Million)
Table 35 North America: Market Size For Payers, By Country, 2012-2019 ($Million)
Table 36 Market Size For Patients, By Region, 2012-2019 ($Million)
Table 37 North America: Referral Management Market Size For Patients, By Country, 2012-2019 ($Million)
Table 38 Market Size For Other End Users, By Region, 2012-2019 ($Million)
Table 39 North America: Market Size For Other End Users, By Country, 2012-2019 ($Million)
Table 40 Market Size, By Region, 2012-2019 ($Million)
Table 41 North America: Market Size, By Type, 2012-2019 ($Million)
Table 42 North America: Market Size, By Component, 2012-2019 ($Million)
Table 43 North America: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 44 North America: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 45 North America: Market Size, By End User, 2012-2019 ($Million)
Table 46 U.S.: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 47 U.S.: Market Size, By Component, 2012-2019 ($Million)
Table 48 U.S.: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 49 U.S.: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 50 U.S.: Market Size, By End User, 2012-2019 ($Million)
Table 51 Canada: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 52 Canada: Market Size, By Component, 2012-2019 ($Million)
Table 53 Canada: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 54 Canada: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 55 Canada: Market Size, By End User, 2012-2019 ($Million)
Table 56 Europe: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 57 Europe: Market Size, By Component, 2012-2019 ($Million)
Table 58 Europe: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 59 Europe: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 60 Europe: Market Size, By End User, 2012-2019 ($Million)
Table 61 Asia: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 62 Asia: Market Size, By Component, 2012-2019 ($Million)
Table 63 Asia: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 64 Asia: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 65 Asia: Market Size, By End User, 2012-2019 ($Million)
Table 66 ROW: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 67 ROW: Market Size, By Component, 2012-2019 ($Million)
Table 68 ROW: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 69 ROW: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 70 ROW: Market Size, By End User, 2012-2019 ($Million)
Table 71 Client Acquisitions, 2012–2014
Table 72 New Product Launches, 2012–2014
Table 73 Agreements, Partnerships, and Collaborations, 2012–2014
Table 74 Acquisitions, 2012–2014
Table 75 Expansions, 2012–2014
Table 76 Other Strategies, 2012–2014

List of Figures (49 Figures)

Figure 1 Referral Management Market Segmentation
Figure 2 Global Market: Research Methodology Steps
Figure 3 Sampling Frame: Primary Research
Figure 4 Break Down of Primary Interviews: By Company Type, Designation, and Region
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Market Research Design
Figure 8 Data Triangulation Methodology
Figure 9 Professional Referrals Segment to Grow at A Higher Rate in the Forecast Period
Figure 10 Software Segment Continues to Dominate theMarket
Figure 11 Web-Based Segment Accounted For the Largest Share in the Market
Figure 12 Providers Segment to Grow at A Higher Pace in the Forecast Period 2014-2019
Figure 13 Asia to Show the Highest Growth Rate
Figure 14 At tractive Market Opportunities in Referral Management:
Figure 15 Professional Referrals to Witness Highest Grow Rate During the Forecast Period
Figure 16 North America Dominated the Referral Management Market in 2014
Figure 17 Professional-Referral Segment to Grow at the Fastest Rate Among the Top Three Segment in the Market, By Type
Figure 18 Asia to Witness Highest Growth Rate During the Forecast Period
Figure 19 Drivers, Restraints, & Opportunities
Figure 20 Medicare EHR Incentive Timeline
Figure 21 Medicaid Hitech Incentive Timeline
Figure 22 Hitech E-Prescribe Bonus
Figure 23 Hitech Act - Subsidy Plan
Figure 24 Factors Affecting the Adoption of Referral Management Solutions, By End User
Figure 25 The Adoption of Referral Solutions is Expected to Increase in the Future
Figure 26 Referral Management Process
Figure 27 The Professional Referrals Segment to Command the Largest Share in the Forecast Period
Figure 28 Professional Referrals to Witness the Highest Growth in North America
Figure 29 Software Segment Continues to Dominate the Market
Figure 30 Referral Management Software Market, By Type
Figure 31 Integrated Software Segment to Grow at A Higher Pace in the Forecast Period
Figure 32 Software Market to Witness Highest Growth in North America
Figure 33 Deployment of On-Premise, Web-Based, and Cloud-Based Solutions
Figure 34 Cloud-Based Mode of Delivery Poised to Grow at the Highest CAGR
Figure 35 Providers End-User Segment Shows the Fastest Growth
Figure 36 Geographical Snapshot (2014): Rapid Growth Markets Are Emerging as New Hot Spots
Figure 37 North America Market Snaphot: Largest Segment in the Global Market in 2014
Figure 38 Europe Market Snapshot: Europe is the Second-Largest Segment Holding A Share of 22% in the Global Market
Figure 39 Asia Market Snapshot: Asia is the Fastest-Growing Segment in the GlobalMarket
Figure 40 ROW Market Snapshot:Market in the ROW Expected to Grow at A CAGR of 14.3% in the Forecast Period of 2014 to 2019
Figure 41 Market Share Analysis, By Key Player, 2014
Figure 42 Strategies Adopted By Key Players Over the Last Three Years
Figure 43 Battle For Market Share: Client Acquisitions Was the Key Strategy
Figure 44 The U.S. is the Major Revenue Generating Market (~94% of Total Revenue in 2014) For Top Players
Figure 45 Ehealth Technologies, Inc.: Company Snapshot
Figure 46 Kyruus, Inc.: Company Snapshot
Figure 47 Referralmd: Company Snapshot
Figure 48 Clarity Health Service, Inc.: Company Snapshot
Figure 49 Eceptionist, Inc.: Company Snapshot

This report studies the global referral management market over the forecast period of 2014 to 2019. This market is estimated to grow at a CAGR of 22.1% to reach $2,686.3 million by 2019 from $988 million in 2014.

The referral management market is categorized on the basis of type, components, delivery mode, end user, and geographies. The type, comprises self-referrals, professional referrals, and third-party referrals. In 2014, the professional-referrals segment accounted for the major share of the global market, by type. By component, the market comprises hardware, software, and services. The software segment accounted for the major share (in 2014) of the global market. Based on delivery mode, the market is segmented into web-based, cloud-based, and on-premise solutions. The cloud-based solutions accounted for the largest share of the global market in 2014.

Key factors that are expected to spur the growth of this market are increasing government initiatives to incorporate IT in healthcare, the rise in aging population and the incidence of chronic diseases globally, the benefits of referral management solutions, and the shortage of nursing staff and doctors globally. However, referral management solutions fail to reduce outpatient attendance; this, along with the lack of skilled healthcare IT professionals, is hindering the growth of this market.

On the basis of region, this market is segmented into North America, Europe, Asia, and the Rest of the World (RoW).

Referral Management Market, by Region, 2014-2019

Referral Management Market

Note: Size of the bubble indicates market size ($Million) for respective markets in 2014

Source: Press Releases, Society for Participatory Medicine, Association for Patient Experience, American Association of Healthcare Administrative Management (AAHAM), Institute for Health Technology Transformation (iHT2), Healthcare Information and Management Systems Society (HIMSS), American Medical Group Association (AMGA), National Institute of Health (NIH), Agency for Healthcare Research and Quality (AHRQ), Health Research & Educational Trust (HRET), American Hospital Association (AHA), International Association of Health Policy (IAHP), Institute of Population and Public Health (IPPH), Public Health Agency of Canada, Expert Interviews, and MarketsandMarkets Analysis

The North American market dominated the global market in 2014, followed by Europe and Asia. The large share of the North American market can be attributed to various government initiatives that encourage direct or indirect adoption of referral management solutions, and rising pressure to reduce healthcare costs. The Asian market is relatively new to referral management; however, the increasing HCIT adoption, proficiency of IT skills, and growing healthcare spending in the region is expected to drive market growth.

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