Computer Aided Dispatch Market

[125 Pages Report] Computer Aided Dispatch Market projected to grow from $1.01 billion in 2016 to reach $1.95 billion by 2022. Computer aided dispatch solutions are heavily used by public safety departments or agencies where dispatch and unit status monitoring is crucial. The base year considered for the study is 2016, and the forecast has been provided for the period between 2017 and 2022.

Computer Aided Dispatch Market Dynamics

Drivers

• National public safety initiatives and modernized policies and regulations
• Rise in criminal activities and natural disasters
• Advent of connected devices

Restraints

• Budget constraints and evolving equipment cycle

Opportunities

• Rise in demand for surveillance and authentication systems
• Technological advancements in communications infrastructure for public safety

Challenges

• Implementing comprehensive public safety solution
• Unavailability of skilled workforce for public safety
• Lack of knowledge about implementation of Computer Aided Dispatch solutions

National public safety initiatives and modernized polices and regulations are driving the Computer Aided Dispatch  Market.

The rise in criminal activities and natural disasters has led to the adoption of efficient public safety and dispatch solutions, as organized crime has become a major threat to both national and international security. The criminal networks are expanding and diversifying their activities, resulting in the convergence of threats to public safety, public health, and the democratic institution, as well as affecting the economic stability across the globe. In order to provide safer and better life to the public, governments across the globe are implementing public safety and security solutions such as emergency and disaster management solutions, Computer Aided Dispatch, surveillance systems, dispatch solutions, and critical communication systems for the greater good of the people. Government initiatives promote the deployment of public safety and dispatch solutions around the globe and is expected to drive the market in coming years.

Objectives of the Computer Aided Dispatch Market Study

• To define, describe, and forecast the Computer Aided Dispatch Market on the basis of components (solutions and services), application areas, organization sizes, deployment types, verticals, and regions
• To provide detailed information regarding the major factors influencing the growth of the Computer Aided Dispatch market (drivers, restraints, opportunities, and industry-specific challenges)
• To analyze the submarkets with respect to the individual growth trends, prospects, and contributions to the market
• To analyze and forecast the market size in terms of revenue.
• To forecast the market size of the market segments with respect to the 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
• To analyze the opportunities in the market for stakeholders by identifying high-growth segments of the market
• To profile the key players of the CAD market and comprehensively analyze their core competencies1 in each microsegment To analyze competitive developments, such as agreements, alliances, joint ventures, and mergers and acquisitions in the Computer Aided Dispatch market

During this research study, major players operating in the Computer Aided Dispatch Market in various regions have been identified, and their offerings, regional presence, and distribution channels have been analyzed through in-depth discussions. Top-down and bottom-up approaches have been used to determine the overall market size. Sizes of the other individual markets have been estimated using the percentage splits obtained through secondary sources such as Hoovers, Bloomberg BusinessWeek, and Factiva, along with primary respondents. The entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews with industry experts such as CEOs, VPs, directors, and marketing executives for key insights (both qualitative and quantitative) pertaining to the market. The figure below shows the breakdown of the primaries on the basis of the company type, designation, and region considered during the research study.

 

To know about the assumptions considered for the study, download the pdf brochure

The Computer Aided Dispatch Market vendors, such as IMPACT (US), Avtec Inc. (US), Caliber Public Safety (US), Zetron, Inc. (US), TriTech Software Systems (US), Superion (US), Hexagon Safety & Infrastructure (US), Spillman Technologies, Inc. (US), Priority Dispatch Corp. (US), Tyler Technologies, Inc. (US), Southern Software, Inc. (US), CODY Systems (US), Traumasoft (US), DoubleMap (US), NowForce (Israel), and FDM Software (Aptean) (Canada). These Computer Aided Dispatch Software Vendors are rated and listed by us on the basis of product quality, reliability, and their business strategy. Please visit 360Quadrants to see the vendor listing of Computer Aided Dispatch Software.

Major Market Developments

• In January 2017, Hexagon Safety & Infrastructure partnered with RapidSOS to enable 9-1-1 centers to find the accurate location of smartphones that are used for calling.
• In January 2017, TriTech partnered with RapidSOS, an advanced emergency technology solution provider. This partnership would enable the companies to integrate their solutions and provide accurate smartphone location to their clients.
• In May 2017, Tyler Technologies, Inc. acquired Modria, a company that specializes in online dispute resolution. This acquisition would complement the appraisal and tax portfolio. It would also enhance its courts and justice solutions by reducing the OPEX.
• In November 2016, Motorola Solutions, Inc., a communication solutions and services provider, acquired Spillman Technologies, Inc. This acquisition would help Spillman Technologies to extend its customer base and integrate communications enhancements of Motorola Solutions.

Key Target Audience for Computer Aided Dispatch Market

• CAD vendors
• Public safety solution providers
• Public security providers
• Smart city vendors
• Dispatch unit providers
• Value-added resellers

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Scope of the Report

Report Metric	Details
Market size available for years	2017–2022
Base year considered	2017
Forecast period	2017–2022
Forecast units	Billion (USD)
Segments covered	Components (solutions and services), application areas, organization sizes, deployment types, verticals, and regions
Geographies covered	North America, Europe, APAC, Latin America, and MEA
Companies covered	IMPACT (US), Avtec Inc. (US), Caliber Public Safety (US), Zetron, Inc. (US), TriTech Software Systems (US), Superion (US), Hexagon Safety & Infrastructure (US), Spillman Technologies, Inc. (US), Priority Dispatch Corp. (US), Tyler Technologies, Inc. (US), Southern Software, Inc. (US), CODY Systems (US), Traumasoft (US), DoubleMap (US), NowForce (Israel), and FDM Software (Aptean) (Canada)

The research report categorizes the Computer Aided Dispatch Market to forecast the revenues and analyze the trends in each of the following submarkets:

By component

• Solutions
• Services
  • Implementation
  • Support and maintenance
  • Training and education

Computer Aided Dispatch Market By application area

• Call management
• Dispatch unit management
• Reporting and analysis
• Others (dispatch decision support and supplemental resources tracking)

By deployment type

• On-premises
• Cloud

Computer Aided Dispatch Market By organization size

• Small and Medium-sized Enterprises (SMEs)
• Large enterprises

By vertical

• Government
• Transportation
• Healthcare and life sciences
• Utilities

By region

• North America
• Europe
• MEA
• APAC
• Latin America

Critical questions which the report answers

• What are new application areas which the CAD vendors are exploring?
• Which are the key players in the market and how intense is the competition?

Available Customizations for Report

Based on the given market data, MarketsandMarkets offers customizations in the reports as per the client’s specific requirements. The available customization options are as follows:
Product Analysis

• Product matrix that gives a detailed comparison of the product portfolio of each company

Geographic Analysis

• Further breakdown of the North American Computer Aided Dispatch Market market into countries
• Further breakdown of the European market into countries
• Further breakdown of the APAC market into countries
• Further breakdown of the MEA market into countries
• Further breakdown of the Latin American market into countries

Company Information

• Detailed analysis and profiling of additional market players

The Computer Aided Dispatch market is expected to grow from USD 1.12 billion in 2017 to USD 1.95 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.8%. Several factors such as the rise in national public safety initiatives, updated policies and regulations, increase in criminal activities and natural disasters, and the advent of connected devices are responsible for the growth of the market. The increased adoption of CAD solutions and services by several industry verticals, such as government, transportation, healthcare and life sciences, and utilities, have boosted the growth of the market.

CAD is the process of dispatching resources, such as security officers, fire brigade units, and ambulance services, with the help of a centralized console or computer. CAD solutions and services streamline the entire process of incident management in an organization. They provide organizations a single point of access for all integrated capabilities, such as call handling and dispatching, field communications, third-party application integration, and data reporting and analysis. CAD solutions are heavily used by public safety departments or agencies where dispatch and unit status monitoring is crucial.

The global Computer Aided Dispatch market is segmented by component (solutions and services), application area (call management, dispatch unit management, reporting and analysis, and others), deployment type, organization size, vertical, and region. The services component is expected to grow at a higher CAGR during the forecast period because services help organizations in easily deploying the software on their premises or cloud.

The Small and Medium-sized Enterprises (SMEs) segment is expected to grow at a higher CAGR in the CAD market during the forecast period. The increased competitive market scenario has prompted SMEs to invest in CAD software and adopt go-to-market strategies to make competent business decisions. As opposed to large enterprises, SMEs have budget constraints and face strong completion from their competitors. CAD solutions provide the benefits of real-time event chat, flexibility, and configurable workflow to SMEs. Furthermore, CAD offers cutting-edge and easy-to-use reporting features that offer SMEs deep insights into their operational efficiency, and provide more intelligence for response planning
 

Computer Aided Dispatch finds its uses in various applications such as call management, dispatch unit management, and reporting and analysis

Call Management

The calls received in dispatch centers fetch sufficient and accurate information from the callers, and they are updated in the CAD system. The respondent to the calls can then schedule activities for dispatch. The calls are managed and callers’ details are updated by the officials on the site. Thereafter, the resources are updated with the proper course of action for the units to be dispatched. All voice and text communications between agencies and dispatch centers are managed by the call management software. The sequence of calls and the information flow are managed by the call management software, which helps dispatchers communicate with various on-field units.

Dispatch Unit Management

In case of emergencies, the units to be dispatched are recorded and the other units that are not to be dispatched are notified of the events. Sometimes, when multiple units are dispatched, a primary contact is designated to one of the units. Each unit activity is recorded and updated in the CAD system. The dispatch units are required to alert or notify the dispatch centers with the latest information. The dispatch units are tracked for proper location of the vehicles and their activities are recorded in the CAD system. Even after the units are pulled off the rescue operation, their status is updated in the system.

Reporting and Analysis

Call history, unit assignments, results, comments, every data needs to be transferred to the RMS for reporting and analysis. RMS views the call status, looks for alternate flows, and determines the report. Thorough analysis of the call is carried out, and the subsequent actions are recorded and stored for future reference. The past records of the incidents with date, time, and actions are recorded to modify and correct the measures used for critical operations.

Critical questions the report answers:

• Where will all these developments take the industry in the mid to long term?
• What are the upcoming industry applications for Computer Aided Dispatch?

With the rise in population, the cost of providing the public safety and security system is also increasing. The lack of interoperability between the traditional dispatch systems and advanced computer aided systems is one of the restraining factors in the public safety. The other factors include incompatible radio equipment, lack of common language, and use of different frequency bands by different agencies. Due to this incompatibility between the legacy and advanced communication network and the aging public infrastructures, the growth of the CAD market is getting restricted. Interoperability is vital to realizing the true potential of next-generation public safety communications.

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