Customer Information System Market

Customer Information System Market by Component (Solutions and Services), Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), Deployment Type, and Region - Global Forecast to 2023

Report Code: TC 6724 Nov, 2018, by marketsandmarkets.com

[110 Pages Report] The global Customer Information System (CIS) market size is expected to grow from USD 877 million in 2018 to USD 1,539 million by 2023, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period. The growing global utility consumption, emerging cloud and IoT technologies, and smart city initiatives are the major factors driving the growth of the Customer Information System market.

Customer Information System Market

The study involved 4 major steps to estimate the current market size for the Customer Information System market. The exhaustive secondary research was done to collect information on the market, the peer market, and the parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, market breakdown and data triangulation were used to estimate the market size of segments and sub segments.

Secondary Research

In the secondary research process, various secondary sources, such as Hoovers, Bloomberg BusinessWeek, and Dun & Bradstreet, have been referred for, to identify and collect information for this study. These secondary sources included annual reports, press releases and investor presentations of companies; white papers, technology journals and certified publications; and articles from recognized authors, directories, and databases.

Primary Research

The Customer Information System market comprises several stakeholders, such as solution and service providers, support and maintenance service providers, manufacturing enterprises, technology consultants, system design and development vendors, and logistics and supply chain management providers. The extensive primary research was conducted to gather information, and verify and validate the critical numbers arrived at. Primary research was also conducted to identify the segmentation types; industry trends; key players; the competitive landscape of different market players; and key market dynamics, such as drivers, restraints, opportunities, challenges, industry trends, and key strategies. Following is the breakdown of primary respondents:

Customer Information System Market

To know about the assumptions considered for the study, download the pdf brochure

Customer Information System Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the market. These methods were also used extensively to estimate the size of various sub segments in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the industry and markets have been identified through the extensive secondary research.
  • The Customer Information System market expenditures across regions, along with the geographic split in various segments have been considered to arrive at the overall market size.
  • All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.

Data Triangulation

After arriving at the overall market size using the market size estimation processes as explained above the market was split into several segments and sub segments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and sub segment, data triangulation and market breakdown procedures were employed, wherever applicable. The data was triangulated by studying various factors and trends from both, the demand and supply sides, in the Customer Information System industry.

Report Objectives:

  • To define, describe, and forecast the global Customer Information System market, based on components (solutions and services), deployment types, applications, and regions with respect to individual growth trends and contributions toward the overall market
  • To provide detailed information related to the major factors influencing the market growth (drivers, restraints, opportunities, industry-specific challenges, and burning issues)
  • To analyze the micromarkets1 with respect to individual growth trends, prospects, and contributions to the overall market
  • To analyze opportunities in the market and the details of the competitive landscape for stakeholders and market leaders
  • To forecast the market size of segments with respect to 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
  • To forecast the market size of segments with respect to countries in Americas (US, Canada, and Rest of Americas), Europe (UK, Germany, and Rest of Europe), APAC (China and Rest of APAC), and MEA (KSA, UAE, and Rest of MEA)
  • To profile the key players and comprehensively analyze their market shares and core competencies2
  • To analyze competitive developments, such as mergers and acquisitions, new partnerships, new contracts, and new product developments in the global Customer Information System market
  1. Micromarkets are defined as further segments and subsegments of the global market included in the report.
  2. Core competencies of the companies have been captured in terms of their key developments and key strategies adopted by them to sustain their positions in the market.

Scope of the customer information system market research report:

Report Metrics

Details

Market size available for years

2016–2023

Base year considered

2017

Forecast period

2018–2023

Forecast units

Value (USD)

Segments covered

Component (Solutions and Services), Application, Deployment Type, and Region

Geographies covered

Americas, APAC, Europe, and Middle East and Africa

Companies covered

Oracle (US), SAP (Germany), Itineris (Belgium), and Hansen (Australia). A total of 25 players covered.

This research report categorizes the Customer Information System market based on component [solutions, services (legacy extension consulting service, Customer Information System implementation service, and support service)], application (water and wastewater management, electricity and power management, and utility gas management), deployment type (cloud and on-premises), and region.

By Component:

  • Solutions
  • Services

By Service:

  • Legacy extension consulting service
  • Customer Information System implementation service
  • Support service

Customer Information System Market By Application:

  • Water and wastewater management
  • Electricity and power management
  • Utility gas management

By Deployment Type:

  • Cloud
  • On-premises

By Region:

  • Americas
  • Europe
  • APAC
  • MEA

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Geographic Analysis

  • Further breakup of the Americas market into the US, Canada, and Rest of Americas
  • Further breakup of the European market into the UK, Germany, and Rest of Europe
  • Further breakup of the APAC market into the China and Rest of APAC
  • Further breakup of the MEA market into the KSA, UAE, and Rest of MEA

Company Information

  • Detailed analysis and profiling of additional Customer Information System market players

By component, the solutions segment is expected to be the largest contributor in the Customer Information System market during the forecast period

Customer Information System solutions offer various functions, such as account maintenance, order processing, product/service management, rate design, billing, collection and debt management, accounts receivable, statement preparation, and payment processing. Customer Information System vendors include companies, such as Oracle, SAP, Hansen, Itineris, NorthStar, ATS, and Open International. Customer Information System solutions assist organizations by managing millions of customers’ accounts and bills every month. It streamlines and automates manual tasks of organizations to increase the efficiency and reduce human error with the automation mechanism.

Support services segment is expected to grow at the highest CAGR during the forecast period

Support services offer assistance to manage the deployed Customer Information System solutions. Support services focus on efficiently understanding and managing customer’s business application to support utilities companies for sustaining in the competitive market. These services include 24/7 professionally skilled assistance, product update, avoid costly reimplementation, repairing, technical support from technicians, and test scenario management. Moreover, support services include establishing high quality and professional support for Customer Information System solutions and methodologies for the application management services. These services primarily include on-premises and cloud-based application support and maintenance that are useful for improving the implementation of Customer Information System solutions.

Customer Information System Market

Americas is expected to account for the largest market size during the forecast period

The Americas is expected to hold the largest market share in the global market. The Americas comprises North America and Latin America. North America is further categorized into the US and Canada. North America holds the highest market share in the global Customer Information System market. North American countries have been extensively implementing Customer Information System solutions, due to the increasing consumption of energy, government initiatives, and grid modernizations projects.

Key Market Players

Major vendors in the Customer Information System market are Oracle (US), SAP (Germany), Itineris (Belgium), Hansen (Australia), Fluentgrid (India), Open International (US), Gentrack (New Zealand), Milestone Utility Services (US), Cayenta (British Columbia), Advanced Utility Systems (Canada), Engineering (Lazio), Indra (Spain), Ferranti (Belgium), NorthStar Utilities (Canada), Vertexone (US), IBM (US), Wipro (India), Agility Customer Information System (New Zealand), Avertra (US), ATS (US), Cogsdale (Canada), FATHOM (US), EG (Denmark), efluid (France), Hydro-Comp (Cyprus).

Recent Developments:

  • In June 2018, SAP announced that it has doubled the number of digital innovation solutions and announced the launch of the SAP Leonardo Partner Medallion Initiative. The new initiative offers 13 SAP partners to develop and deliver new industry innovation solutions to assist customers across the globe.
  • In June 2018, Gentrack acquired Evolve Analytics, a market leading provider of energy data analysis software and services provider in the UK. This acquisition assisted Gentrack to enhance its Customer Information System offerings as Evolve Analytics specializes in the identification and correction of settlement and billing errors, as well as the accuracy of the standing data.
  • In April 2018, Oracle Utilities partnered with American Electric Power (AEP) in support of AEP’s strategy for improving services provided to customers and enhancing operational efficiency.

Key questions addressed by the report:

  • Where would all these developments take the industry in the mid to long term?
  • What are the upcoming industry applications for the Customer Information System market?
  • Which are the major factors expected to drive the market in the near future?
  • Which region would offer a higher growth for the vendors in the market?
  • Which application area would see the largest market share in the market?

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table of Contents

1 Introduction (Page No. - 15)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Segmentation
           1.3.1 Regions Covered
    1.4 Years Considered for the Study
    1.5 Currency Considered
    1.6 Stakeholders

2 Research Methodology (Page No. - 18)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakup of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Breakup and Data Triangulation
    2.3 Market Size Estimation
           2.3.1 Bottom-Up Approach
           2.3.2 Top-Down Approach
    2.4 Assumptions for the Study
    2.5 Limitations of the Study

3 Executive Summary (Page No. - 25)

4 Premium Insights (Page No. - 28)
    4.1 Attractive Opportunities in the Customer Information System Market
    4.2 Market Top 3 Applications and Regions
    4.3 Market By Region

5 Market Overview (Page No. - 31)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Growing Global Utility Consumption
                    5.2.1.2 Emerging Cloud and IoT Technologies
                    5.2.1.3 Smart City Initiatives
           5.2.2 Restraints
                    5.2.2.1 Stringent Government Data Regulations
           5.2.3 Opportunities
                    5.2.3.1 Convergence of AI With Customer Information System
           5.2.4 Challenges
                    5.2.4.1 Cybersecurity Challenges
    5.3 Use Cases

6 Customer Information System Market, By Component (Page No. - 35)
    6.1 Introduction
    6.2 Solution
           6.2.1 Utility Billing and Distribution Management
           6.2.2 Collection and Debt Management
    6.3 Services
           6.3.1 Americas is Estimated to Hold the Largest Market Size in 2018

7 Market By Service (Page No. - 40)
    7.1 Introduction
    7.2 Customer Information System Implementation Service
           7.2.1 Customer Information System Implementation Service Providers Prototype the Implementation for Interconnection Between Customers and Utility Providers
    7.3 Support Service
           7.3.1 Need for 24/7 Professionally Skilled Assistance, to Lead the Growth of Support Services
    7.4 Legacy Extension Consulting Service
           7.4.1 Aging Customer Management Systems is the Major Driving Factor for the Growth of the Legacy Extension Consulting Service

8 Customer Information System Market, By Application (Page No. - 44)
    8.1 Introduction
           8.1.1 Water and Wastewater Management Segment Holds the Largest Market Size in the Application Segment
    8.2 Water and Wastewater Management
           8.2.1 to Effectively Manage the Increasing Consumption of Water is Driving the Growth of the Water and Wastewater Management Segment
    8.3 Electricity and Power Management
           8.3.1 to Reduce Complexity and Offer Real-Time Monitoring of Electricity are the Factors Contributing to the Growth of the Electricity and Power Management Segment
    8.4 Utility Gas Management
           8.4.1 The Ability of Customer Information System to Detect the Risk and Minimize the Operational Costs are the Major Reasons for the Growth of Customer Information System

9 Customer Information System Market By Deployment Type (Page No. - 48)
    9.1 Introduction
           9.1.1 Cloud Segment is Estimated to Hold the Largest Market Size in 2018
    9.2 On-Premises
           9.2.1 Complete Control Over the Customer Data and Security is Expected to Facilitate the Growth of the On-Premises Segment
    9.3 Cloud
           9.3.1 Increasing Demand of Customer Information System-As-A-Service is Expected to Lead the Growth of the Cloud Segment

10 Customer Information System Market, By Region (Page No. - 52)
     10.1 Introduction
     10.2 Americas
             10.2.1 US
                        10.2.1.1 Increasing Government Initiatives for Energy and Utilities is Expected to Drive the Growth of the Market in Us
             10.2.2 Canada
                        10.2.2.1 Increasing Government Initiatives, and Energy and Utility Regulations are Driving the Growth of Market in Canada
             10.2.3 Rest of Americas
     10.3 Europe
             10.3.1 UK
                        10.3.1.1 Increasing Investments in Technologies is Contributing the Growth of Customer Information System Solutions and Services in UK
             10.3.2 Germany
                        10.3.2.1 Increasing Technology Maturity and Emerging Technologies Such as IoT and Cloud Computing are Driving the Growth of Germany
             10.3.3 Rest of Europe
     10.4 Asia Pacific
             10.4.1 China
                        10.4.1.1 Growing Utility Generation and Consumption and Evolving Economies is Expected to Lead the Growth of the Customer Information System Market in the Region
             10.4.2 Rest of APAC
     10.5 Middle East and Africa
             10.5.1 Ksa
                        10.5.1.1 Urge to Manage the Optimum Utilization of Limited Utilities Such as Water is Expected to Facilitate the Growth of the Market in Ksa
             10.5.2 UAE
                        10.5.2.1 Urge of Utility Providers to Fulfill the Billing and Distribution Need of Utility Customers are Driving the Growth of UAE

11 Competitive Landscape (Page No. - 68)
     11.1 Overview
     11.2 Competitive Landscape
             11.2.1 New Product Launches and Product Upgrades
             11.2.2 Acquisitions
             11.2.3 Partnerships and Collaborations

12 Company Profiles (Page No. - 72)
(Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MnM View)*
     12.1 Oracle
     12.2 SAP
     12.3 Itineris
     12.4 Hansen
     12.5 Fluentgrid
     12.6 Open International
     12.7 Gentrack
     12.8 Milestone Utility Services
     12.9 Cayenta
     12.10 Advanced Utility Systems
     12.11 Engineering
     12.12 Indra
     12.13 Ferranti Computer Systems
     12.14 Northstar Utilities
     12.15 Vertexone
     12.16 IBM
     12.17 Wipro
     12.18 Agility Customer Information System 
     12.19 Avertra
     12.20 ATS
     12.21 Cogsdale
     12.22 Fathom
     12.23 EG
     12.24 Efluid
     12.25 Hydro-Comp

*Details on Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 104)
     13.1 Discussion Guide
     13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.3 Related Reports
     13.4 Author Details


List of Tables (39 Tables)

Table 1 Customer Information System Market Size and Growth Rate, 2016–2023 (USD Million, Y-O-Y %)
Table 2 Market Size By Component, 2016–2023 (USD Million)
Table 3 Customer Information System Solution Market Size, By Region, 2016–2023 (USD Million)
Table 4 Customer Information System Services Market Size, By Region, 2016–2023 (USD Million)
Table 5 Market Size, By Service, 2016–2023 (USD Million)
Table 6 Customer Information System Implementation Service: Market Size By Region, 2016–2023 (USD Million)
Table 7 Support Service: Market Size By Region, 2016–2023 (USD Million)
Table 8 Legacy Extension Customer Information System Service: Market Size By Region, 2016–2023 (USD Million)
Table 9 Customer Information System Market Size, By Application, 2016–2023 (USD Million)
Table 10 Water and Waste Water Management: Market Size By Region, 2016–2023 (USD Million)
Table 11 Electricity and Power Management: Market Size By Region, 2016–2023 (USD Million)
Table 12 Utility Gas Management: Market Size By Region, 2016–2023 (USD Million)
Table 13 Market Size By Deployment Type, 2016–2023 (USD Million)
Table 14 On-Premises: Market Size By Region, 2016–2023 (USD Million)
Table 15 Cloud: Market Size By Region, 2016–2023 (USD Million)
Table 16 Market Size By Region, 2016–2023 (USD Million)
Table 17 Americas: Market Size By Component, 2016–2023 (USD Million)
Table 18 Americas: Market Size By Service, 2016–2023 (USD Million)
Table 19 Americas: Market Size By Application, 2016–2023 (USD Million)
Table 20 Americas: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 21 Americas: Market Size By Country, 2016–2023 (USD Million)
Table 22 Europe: Customer Information System Market Size, By Component, 2016–2023 (USD Million)
Table 23 Europe: Market Size By Service, 2016–2023 (USD Million)
Table 24 Europe: Market Size By Application, 2016–2023 (USD Million)
Table 25 Europe: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 26 Europe: Market Size By Country, 2016–2023 (USD Million)
Table 27 Asia Pacific: Market Size, By Component, 2016–2023 (USD Million)
Table 28 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
Table 29 Asia Pacific: Market Size By Application, 2016–2023 (USD Million)
Table 30 Asia Pacific: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 31 Asia Pacific: Market Size By Country, 2016–2023 (USD Million)
Table 32 Middle East and Africa: Customer Information System Market Size, By Component, 2016–2023 (USD Million)
Table 33 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
Table 34 Middle East and Africa: Market Size By Application, 2016–2023 (USD Million)
Table 35 Middle East and Africa: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 36 Middle East and Africa: Market Size By Country, 2016–2023 (USD Million)
Table 37 New Product Launches and Product Upgrades, 2016–2018
Table 38 Acquisitions, 2016–2018
Table 39 Partnerships and Collaborations, 2016–2018


List of Figures (38 Figures)

Figure 1 Customer Information System Market: Research Design
Figure 2 Market Bottom-Up Approach
Figure 3 Market Top-Down Approach
Figure 4 Market Top 3 Segments, 2018
Figure 5 Market By Deployment Type, 2018
Figure 6 Americas Segment is Estimated to Hold the Highest Market Share in 2018
Figure 7 Increasing Utility Consumption and Emerging Cloud and IoT Technologies are Expected to Drive the Growth of the Customer Information System Market
Figure 8 Water and Wastewater Management Application and the North American Region are Estimated to Hold the Highest Market Shares in 2018
Figure 9 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 10 Drivers, Restraints, Opportunities, and Challenges: Customer Information System Market
Figure 11 Solutions Segment is Estimated to Dominate the Market in 2018
Figure 12 Americas Region is Expected to Dominate the Solutions Segment in the Market During the Forecast Period
Figure 13 Europe is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 14 Support Service Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Utility Gas Management Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 16 Cloud Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 17 The Americas is Expected to Hold the Largest Market Size During the Forecast Period
Figure 18 Americas: Market Snapshot
Figure 19 Support Service Segment in the Americas is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 20 Utility Gas Management Segment is Expected to Grow at the Highest CAGR in the Americas During the Forecast Period
Figure 21 Support Service Segment in Europe is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 22 Utility Gas Management Segment is Expected to Exhibit the Highest CAGR in Europe During the Forecast Period
Figure 23 Asia Pacific: Market Snapshot
Figure 24 Support Service Segment in Asia Pacific is Expected to Exhibit the Highest CAGR During the Forecast Period
Figure 25 Utility Gas Management Segment is Expected to Exhibit the Highest CAGR in Asia Pacific During the Forecast Period
Figure 26 Support Service Segment is Expected to Exhibit the Highest CAGR in Middle East and Africa During the Forecast Period
Figure 27 Key Developments By the Leading Players in the Customer Information System Market During 2016–2018
Figure 28 Oracle: Company Snapshot
Figure 29 Oracle: SWOT Analysis
Figure 30 SAP: Company Snapshot
Figure 31 SAP: SWOT Analysis
Figure 32 Hansen: Company Snapshot
Figure 33 SWOT Analysis: Hansen
Figure 34 Gentrack: Company Snapshot
Figure 35 Indra: Company Snapshot
Figure 36 IBM: Company Snapshot
Figure 37 Wipro: Company Snapshot
Figure 38 EG: Company Snapshot


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Report Code
TC 6724
Published ON
Nov, 2018
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