Work Order Management Systems Market

Work Order Management Systems Market by Solution, Service (Managed and Professional (Integration & Implementation, Consulting, Support & Maintenance)), Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

Report Code: TC 6672 Oct, 2018, by marketsandmarkets.com

The global work order management systems market was valued at USD 358.2 million in 2017, and is expected to reach USD 694.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 10.9% during the forecast period. The forecast period is from 2018 to 2023, whereas 2017 is the base year for estimating the market size.    

Objectives of the Study:

The main objective of this report is to define, describe, and forecast the work order management systems market by component (solution and services), deployment type, organization size, industry vertical, and region. The report provides detailed information about the major factors, such as drivers, restraints, opportunities, and industry-specific challenges, influencing the growth of the market. This report estimates the market size with respect to 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America. It strategically profiles the key players and comprehensively analyzes their core competencies. It also tracks and analyzes competitive developments, such as mergers and acquisitions, new product developments, and Research and Development (R&D) activities, in the market.

The research methodology used to estimate and forecast the work order management systems market began with the collection and analysis of data on the product offerings of vendors and their business strategies from secondary sources, such as D&B Hoovers, Bloomberg Businessweek, and Factiva, press releases, investor presentations of companies, white papers, technology journals, certified publications, and articles from recognized authors, directories, and databases. The offerings of vendors were also considered to determine the market segmentation. The bottom-up procedure was employed to arrive at the total size of the global market from the revenues of the key market solution and service providers. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the exact statistics for all the segments and subsegments. The breakdown of the profiles of the primary participants is depicted in the figure below:

Breakdown of Primary Participants

Work Order Management Systems Market

*Others include product managers, marketing managers, and analysts Note: Tier 1 companies’ overall annual revenue > USD 1 billion; Tier 2 companies’ annual revenue > USD 100 million; and Tier 3 companies’ annual revenue < USD 100 million

To know about the assumptions considered for the study, download the pdf brochure

Industry Ecosystem

The work order management systems ecosystem comprises several work order management system providers, such as NetSuite (US), IBM (US), Microsoft (US), IFS (Sweden), ClickSoftware (US), Astea (US), Infor (US), ServiceMax (US), Coresystems (Switzerland), FieldAware(US), ServiceNow(US), ServicePower(US), Corrigo(US), eMaint(US), Innovapptive (US), Fingent (US), ServiceChannel(US), FieldEZ(India), 3Floorsup(Australia), Hippo CMMS(Canada), Fieldpoint Service Applications(Canada), Sockeye Technologies(Canada), Maintenance Connection(US), MEX(Australia), and Loc8 (Australia).

Key Target Audience

  • Work order management solution and service vendors
  • Field service management solution and service vendors
  • Enterprise asset management solution and service vendors
  • Consulting service providers
  • Resellers
  • Research organizations
  • Enterprise users
  • Technology providers
  • Value-Added Resellers (VARs)
  • Cloud service providers
  • Government organizations

Scope of the Report

The research report segments the work order management systems market into the following submarkets:

By Component

  • Solution
  • Services
    • Professional
      • Integration and Implementation
      • Consulting
      • Support and Maintenance
      • Training and Education
    • Managed

    By Organization Size

      • Small and Medium-sized Enterprises (SMEs)
      • Large Enterprises
    By Deployment Type
      • On-premises
      • Cloud

    By Industry Vertical

    • Manufacturing
    • Energy and Utilities
    • Transportation and Logistics
    • Construction and Real Estate
    • Consumer Goods and Retail
    • Healthcare and Life Sciences
    • Banking, Financial Services, and Insurance (BFSI)
    • Telecom and IT
    • Others(government, and media and entertainment)

      By Region

      • North America
      • Europe
      • APAC
      • MEA
      • Latin America

        Available Customization

        With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

        Product Analysis

        • Product matrix that gives a detailed comparison of the product portfolio of each company

        Company Information

        • Detailed analysis and profiling of additional market players (up to 5)

        MarketsandMarkets expects the global work order management systems market size to grow from USD 414.1 million in 2018 to USD 694.6 million by 2023, at a CAGR of 10.9%during the forecast period. Major driving factors for the market include the increasing adoption of mobile apps and wearable devices among field workers. Major industry verticals in the market include manufacturing, construction and real estate, energy and utilities, transportation and logistics, and consumer goods and retail.

        The report segments the work order management systems market by component, deployment type, organization size, industry vertical, and region. The solution segment is estimated to dominate the task management software market in 2018, while the services segment is expected to grow at a higher CAGR during the forecast period. Work order management solution and services are gaining popularity, as they enable enterprises to effectively utilize field workforces, resulting in improved performance and enhanced customer experience.

        Among deployment types, the cloud deployment type is expected to gain more traction during the forecast period, as it offers the agility of on-demand resource deployment and consumption. Organizations prefer the cloud deployment type, as it delivers ease of access along with reduced capital and operational expenses.

        The Small and Medium-sized Enterprises (SMEs) segment is expected to grow at a higher CAGR during the forecast period. The growing focus on reducing operational costs and streamline service delivery is expected to drive the adoption of cloud-based work order management solution and services among SMEs.

        Enterprises in major industry verticals such as manufacturing, energy and utilities, transportation and logistics, construction and retail, consumer goods and retail, healthcare and life sciences, BFSI, telecom and IT and others (government, and media and entertainment) are rapidly adopting work order management systems to optimize their field workforce utilization. The manufacturing industry vertical is expected to hold the largest market size during the forecast period, while the telecom and IT industry vertical would provide growth opportunities for vendors of work order management systems during the forecast period.

        The report covers the work order management systems market by 5 major regions: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America, to provide a region-specific analysis. North America is expected to hold the largest market size during the forecast period, owing to the large presence of vendors in the region. North America is also the most advanced in terms of technology adoption and IT infrastructure optimization.

        Work order management systems help organizations with field workforce optimization. Enterprises adopting the work order management systems usually face issues of lack of expertise among field workers to use work order management systems. Consequently, it could restrain the growth of market.

        WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION, 2023 (USD MILLION)

        Work Order Management Systems Market

        Source: MarketsandMarkets Analysis

        The advancements and applications of Machine Learning (ML), analytics, and Artificial intelligence (AI) in work order management systems are expected to provide significant growth opportunities for the vendors.

        Major vendors offering work order management systems across the globe include NetSuite (US), IBM (US), Microsoft (US), IFS (Sweden), ClickSoftware (US), Astea (US), Infor (US), ServiceMax (US), Coresystems (Switzerland), FieldAware (US), ServiceNow (US), ServicePower (US), Corrigo (US), eMaint (US), Innovapptive (US), Fingent (US), ServiceChannel (US), FieldEZ (India), 3Floorsup (Australia), Hippo CMMS (Canada), Fieldpoint Service Applications (Canada), Sockeye Technologies (Canada), Maintenance Connection (US), MEX (Australia), and Loc8 (Australia). These vendors have adopted various types of organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and mergers and acquisitions, to further expand their offerings and presence in the global work order management systems market.

        To speak to our analyst for a discussion on the above findings, click Speak to Analyst

        Table of Contents

        1 Introduction (Page No. - 15)
            1.1 Objectives of the Study
            1.2 Market Definition
            1.3 Market Scope
            1.4 Years Considered for the Study
            1.5 Currency
            1.6 Stakeholders

        2 Research Methodology (Page No. - 19)
            2.1 Research Data
                   2.1.1 Secondary Data
                   2.1.2 Primary Data
                            2.1.2.1 Breakup of Primaries
                            2.1.2.2 Key Industry Insights
            2.2 Market Size Estimation
            2.3 Research Assumptions
            2.4 Limitations

        3 Executive Summary (Page No. - 26)

        4 Premium Insights (Page No. - 29)
            4.1 Attractive Market Opportunities in the Work Order Management Systems Market
            4.2 Work Order Management Systems Market, By Component
            4.3 Work Order Management Systems Market, By Service
            4.4 Work Order Management Systems Market, By Deployment Type
            4.5 Work Order Management Systems Market, By Organization Size
            4.6 Work Order Management Systems Market: By Top 3 Industry Verticals and Regions (2018)

        5 Market Dynamics (Page No. - 32)
            5.1 Introduction
            5.2 Market Dynamics
                   5.2.1 Drivers
                            5.2.1.1 Increasing Adoption of Mobile Apps and Wearable Devices Among Field Workers
                            5.2.1.2 Growing Demand for Easier Allocation of Work Orders for Better Execution of Projects
                   5.2.2 Restraints
                            5.2.2.1 Lack of Expertise Among Field Workers to Use Work Order Management Systems
                   5.2.3 Opportunities
                            5.2.3.1 Growing Adoption of AI and Iot-Based Technologies
                            5.2.3.2 Increasing Focus on Better Flow of Information to Field Technicians
                   5.2.4 Challenges
                            5.2.4.1 Lack of Infrastructure in Emerging Economies
                   5.2.5 Work Order Management Systems Market: Use Cases
                            5.2.5.1 Innovapptive
                            5.2.5.2 Emaint
                            5.2.5.3 Emaint

        6 Work Order Management Systems Market, By Component (Page No. - 37)
            6.1 Introduction
            6.2 Solution
            6.3 Services
                   6.3.1 Professional Services
                            6.3.1.1 Integration and Implementation
                            6.3.1.2 Consulting
                            6.3.1.3 Support and Maintenance
                            6.3.1.4 Training and Education
                   6.3.2 Managed Services

        7 Work Order Management Systems Market, By Deployment Type (Page No. - 47)
            7.1 Introduction
            7.2 Cloud
            7.3 On-Premises

        8 Work Order Management Systems Market, By Organization Size (Page No. - 51)
            8.1 Introduction
            8.2 Small and Medium-Sized Enterprises
            8.3 Large Enterprises

        9 Work Order Management Systems Market, By Industry Vertical (Page No. - 55)
            9.1 Introduction
            9.2 Banking, Financial Services, and Insurance
            9.3 Telecom and IT
            9.4 Manufacturing
            9.5 Healthcare and Life Sciences
            9.6 Consumer Goods and Retail
            9.7 Transportation and Logistics
            9.8 Construction and Real Estate
            9.9 Energy and Utilities
            9.10 Others

        10 Work Order Management Systems Market, By Region (Page No. - 64)
             10.1 Introduction
             10.2 North America
                     10.2.1 United States
                     10.2.2 Canada
             10.3 Europe
                     10.3.1 United Kingdom
                     10.3.2 Germany
                     10.3.3 Rest of Europe
             10.4 Asia Pacific
                     10.4.1 China
                     10.4.2 Japan
                     10.4.3 Australia and New Zealand
                     10.4.4 Rest of Asia Pacific
             10.5 Middle East and Africa
                     10.5.1 Kingdom of Saudi Arabia
                     10.5.2 United Arab Emirates
                     10.5.3 South Africa
                     10.5.4 Rest of Middle East and Africa
             10.6 Latin America
                     10.6.1 Brazil
                     10.6.2 Mexico
                     10.6.3 Rest of Latin America

        11 Competitive Landscape (Page No. - 87)
             11.1 Overview
             11.2 Competitive Scenario
                     11.2.1 New Product Launches and Upgradations
                     11.2.2 Acquisitions
                     11.2.3 Partnerships

        12 Company Profiles (Page No. - 91)
             12.1 Introduction
        (Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis, MNM View)*
             12.2 Clicksoftware
             12.3 IFS
             12.4 IBM
             12.5 Microsoft
             12.6 Netsuite
             12.7 Astea
             12.8 Coresystems
             12.9 Corrigo
             12.10 Emaint
             12.11 Fieldaware
             12.12 Fieldez
             12.13 Fieldpoint Service Application
             12.14 Hippo Cmms
             12.15 Infor
             12.16 Maintenance Connection
             12.17 Servicechannel
             12.18 Servicemax
             12.19 Servicenow
             12.20 Servicepower
             12.21 Sockeye Technologies
             12.22 Loc8
             12.23 Innovapptive
             12.24 Fingent
             12.25 Mex
             12.26 3floorsup

        *Details on Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis, MNM View might not be captured in case of unlisted companies.

        13 Appendix (Page No. - 139)
             13.1 Discussion Guide
             13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
             13.3 Available Customizations
             13.4 Related Reports
             13.5 Author Details


        List of Tables (67 Tables)

        Table 1 Currency Conversion
        Table 2 Work Order Management Systems Market Size, By Component, 2016–2023 (USD Million)
        Table 3 Solution: Market Size, By Region, 2016–2023 (USD Million)
        Table 4 Services: Market Size, By Type, 2016–2023 (USD Million)
        Table 5 Services: Market Size, By Region, 2016–2023 (USD Million)
        Table 6 Professional Services Market Size, By Type, 2016–2023 (USD Million)
        Table 7 Professional Services Market Size, By Region, 2016–2023 (USD Million)
        Table 8 Integration and Implementation Market Size, By Region, 2016–2023 (USD Million)
        Table 9 Consulting Market Size, By Region, 2016–2023 (USD Million)
        Table 10 Support and Maintenance Market Size, By Region, 2016–2023 (USD Million)
        Table 11 Training and Education Market Size, By Region, 2016–2023 (USD Million)
        Table 12 Managed Services Market Size, By Region, 2016–2023 (USD Million)
        Table 13 Work Order Management Systems Market Size, By Deployment Type, 2016–2023 (USD Million)
        Table 14 Cloud: Market Size, By Region, 2016–2023 (USD Million)
        Table 15 On-Premises: Market Size, By Region, 2016–2023 (USD Million)
        Table 16 Work Order Management Systems Market Size, By Organization Size, 2016–2023 (USD Million)
        Table 17 Small and Medium-Sized Enterprises: Market Size, By Region, 2016–2023 (USD Million)
        Table 18 Large Enterprises: Market Size, By Region, 2016–2023 (USD Million)
        Table 19 Work Order Management Systems Market Size, By Industry Vertical, 2016–2023 (USD Million)
        Table 20 Banking, Financial Services, and Insurance: Market Size, By Region, 2016–2023 (USD Million)
        Table 21 Telecom and IT: Market Size, By Region, 2016–2023 (USD Million)
        Table 22 Manufacturing: Market Size, By Region, 2016–2023 (USD Million)
        Table 23 Healthcare and Life Sciences: Market Size, By Region, 2016–2023 (USD Million)
        Table 24 Consumer Goods and Retail: Market Size, By Region, 2016–2023 (USD Million)
        Table 25 Transportation and Logistics: Market Size, By Region, 2016–2023 (USD Million)
        Table 26 Construction and Real Estate: Market Size, By Region, 2016–2023 (USD Million)
        Table 27 Energy and Utilities: Market Size, By Region, 2016–2023 (USD Million)
        Table 28 Others: Market Size, By Region, 2016–2023 (USD Million)
        Table 29 Work Order Management Systems Market Size, By Region, 2016–2023 (USD Million)
        Table 30 North America: Work Order Management Systems Market Size, By Country, 2016–2023 (USD Million)
        Table 31 North America: Market Size, By Component, 2016–2023 (USD Million)
        Table 32 North America: Market Size, By Service, 2016–2023 (USD Million)
        Table 33 North America: Market Size, By Professional Service, 2016–2023 (USD Million)
        Table 34 North America: Market Size, By Deployment Type, 2016–2023 (USD Million)
        Table 35 North America: Market Size, By Organization Size, 2016–2023 (USD Million)
        Table 36 North America: Market Size, By Industry Vertical, 2016–2023 (USD Million)
        Table 37 Europe: Work Order Management Systems Market Size, By Country, 2016–2023 (USD Million)
        Table 38 Europe: Market Size, By Component, 2016–2023 (USD Million)
        Table 39 Europe: Market Size, By Service, 2016–2023 (USD Million)
        Table 40 Europe: Market Size, By Professional Service, 2016–2023 (USD Million)
        Table 41 Europe: Market Size, By Deployment Type, 2016–2023 (USD Million)
        Table 42 Europe: Market Size, By Organization Size, 2016–2023 (USD Million)
        Table 43 Europe: Market Size, By Industry Vertical, 2016–2023 (USD Million)
        Table 44 Asia Pacific: Work Order Management Systems Market Size, By Country, 2016–2023 (USD Million)
        Table 45 Asia Pacific: Market Size, By Component, 2016–2023 (USD Million)
        Table 46 Asia Pacific: Market Size, By Service, 2016–2023 (USD Million)
        Table 47 Asia Pacific: Market Size, By Professional Service, 2016–2023 (USD Million)
        Table 48 Asia Pacific: Market Size, By Deployment Type, 2016–2023 (USD Million)
        Table 49 Asia Pacific: Market Size, By Organization Size, 2016–2023 (USD Million)
        Table 50 Asia Pacific: Market Size, By Industry Vertical, 2016–2023 (USD Million)
        Table 51 Middle East and Africa: Work Order Management Systems Market Size, By Country, 2016–2023 (USD Million)
        Table 52 Middle East and Africa: Market Size, By Component, 2016–2023 (USD Million)
        Table 53 Middle East and Africa: Market Size, By Service, 2016–2023 (USD Million)
        Table 54 Middle East and Africa: Market Size, By Professional Service, 2016–2023 (USD Million)
        Table 55 Middle East and Africa: Market Size, By Deployment Type, 2016–2023 (USD Million)
        Table 56 Middle East and Africa: Market Size, By Organization Size, 2016–2023 (USD Million)
        Table 57 Middle East and Africa: Market Size, By Industry Vertical, 2016–2023 (USD Million)
        Table 58 Latin America: Work Order Management Systems Market Size, By Country, 2016–2023 (USD Million)
        Table 59 Latin America: Market Size, By Component, 2016–2023 (USD Million)
        Table 60 Latin America: Market Size, By Service, 2016–2023 (USD Million)
        Table 61 Latin America: Market Size, By Professional Service, 2016–2023 (USD Million)
        Table 62 Latin America: Market Size, By Deployment Type, 2016–2023 (USD Million)
        Table 63 Latin America: Market Size, By Organization Size, 2016–2023 (USD Million)
        Table 64 Latin America: Market Size, By Industry Vertical, 2016–2023 (USD Million)
        Table 65 New Product Launches and Upgradations, 2018
        Table 66 Acquisitions, 2017–2018
        Table 67 Partnerships, 2018


        List of Figures (39 Figures)

        Figure 1 Work Order Management Systems Market: Market Segmentation
        Figure 2 Regional Scope: Work Order Management Systems Market
        Figure 3 Work Order Management Systems Market: Research Design
        Figure 4 Breakup of Primary Interviews: By Company, Designation, and Region
        Figure 5 Data Triangulation
        Figure 6 Market Size Estimation Methodology: Bottom-Up Approach
        Figure 7 Market Size Estimation Methodology: Top-Down Approach
        Figure 8 Work Order Management Systems Market: Assumptions
        Figure 9 Top 3 Segments With the Largest Market Shares in the Work Order Management Systems Market in 2018
        Figure 10 North America is Estimated to Hold the Largest Market Share in 2018
        Figure 11 Growing Focus on Streamlining Work Orders is Expected to Drive the Work Order Management Systems Market During the Forecast Period
        Figure 12 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
        Figure 13 Managed Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
        Figure 14 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
        Figure 15 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
        Figure 16 Manufacturing Vertical and North America are Estimated to Hold the Largest Market Shares in the Work Order Management Systems Market in 2018
        Figure 17 Work Order Management Systems Market: Drivers, Restraints, Opportunities, and Challenges
        Figure 18 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
        Figure 19 Managed Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
        Figure 20 Consulting Segment is Expected to Grow at the Highest CAGR During the Forecast Period
        Figure 21 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
        Figure 22 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
        Figure 23 Telecom and IT Industry Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
        Figure 24 Asia Pacific is Expected to Witness A Significant Growth During the Forecast Period
        Figure 25 North America: Market Snapshot
        Figure 26 Asia Pacific: Market Snapshot
        Figure 27 Key Developments By Leading Players in the Work Order Management Market, 2017-2018
        Figure 28 Geographic Revenue Mix of Top Market Players
        Figure 29 Clicksoftware: SWOT Analysis
        Figure 30 IFS: Company Snapshot
        Figure 31 IFS: SWOT Analysis
        Figure 32 IBM: Company Snapshot
        Figure 33 IBM: SWOT Analysis
        Figure 34 Microsoft: Company Snapshot
        Figure 35 Microsoft: SWOT Analysis
        Figure 36 Netsuite: SWOT Analysis
        Figure 37 Astea: Company Snapshot
        Figure 38 Infor: Company Snapshot
        Figure 39 Servicenow: Company Snapshot


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        Report Code
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        Published ON
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