Workforce Management Market

Workforce Management Market by Component (Solutions and Services), Deployment (Cloud and On-premises), Organization Size (SMEs and Enterprises), Vertical, and Region - Global Forecast to 2021

Report Code: TC 3872 Mar, 2017, by marketsandmarkets.com
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[162 Pages Report] The Workforce Management (WFM) market is expected to grow from USD 4.5 billion in 2016 to USD 7.4 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.4%. The report considers 2016 as the estimated year for the study and the market size forecast is done from 2016 to 2021. The ever-growing need workforce optimization and increase in mobile adoption is driving the growth for WFM. Increasing cloud and mobile penetration has introduced new methods of working in various sectors. The concept of real-time WFM is gaining popularity due to the increasing complexity in business activities.

The objective of the report is to define, describe, and forecast the workforce management market size based on solution, service, deployment type, organization size, industry type, and region.

Workforce Management Market

By Component, the services segment is expected to grow at the highest rate during the forecast period

The components consist of solutions and services that are deployed by WFM vendors in the workforce management market. The solution consists of time and attendance, absence management, workforce scheduling, performance management, workforce analytics, and others. The services category consists of implementation services, training and education, and support and maintenance. The services category ensures that solutions are successfully implemented at end-user premises. The services play an important role as they ensure that end users have the proper training to use these solutions for increasing the efficiency of its WFM solutions.

By Solution, the time and attendance management solution segment to hold the largest market size during the forecast period

WFM solutions include time and attendance, workforce scheduling, absence management, workforce analytics, and others, which help in maintaining various HR activities and data analyzing for core business processes. Time and attendance management solution to hold the largest market size as it track employee data related to attendance and shift records, along with other important parameters such as work from home, compensatory off, overtime, and shift change. Some of the integrated applications can manage time and attendance automatically. Time and attendance management is an effective personal scheduling solution that helps in avoiding unproductive work time and allows consistent use of work time models. Resource planning during a contingency is one of the significant advantages of this solution, as it prepares the organization to meet emergency resource requirement.

Workforce Management Market

North America to account for the largest market size during the forecast period

North America is expected to hold the highest market share and dominate the workforce management market during the forecast period. Moreover, North America has the largest market share at present due to its stable economy and its openness for the adoption of all new and emerging technologies. Europe and APAC are the second- and third-largest regions, respectively, in terms of market size. APAC is expected to adopt WFM at a faster pace and Europe will witness the highest growth in the adoption of WFM solutions during the forecast period. The regions of MEA and Latin America will grow at a slower pace and will emerge as important and growing markets for the implementation of WFM solutions in the coming years.

Market Dynamics

Driver: Rise of cloud-based solutions

Cloud deployment allows most system-based applications to run on an open and flexible architecture. Using cloud for WFM helps reduce an IT administrator’s job by ensuring cost-effective and smooth workflow. With the adoption of cloud, organizations understand that it reduces the overall investments, improves implementation, gives scalability, provides easy access, and reduces complexities. Therefore, time & scheduling and absence management functions are areas that take advantage of cloud and run according to protocols. Moreover, cloud solutions reduce the physical implementation of hardware devices to implement the solution, which is the reason for increasing the number of organizations to shift to cloud-based WFM systems. Due to the afore-said reasons, the increasing demand for cloud-based WFM solutions is driving the overall demand for the workforce management market.

Restraint: Less intent to adopt a software solution switching from traditional methods in SMEs

The HR sector has been adopting various technological advancements in which WFM software has been gaining tremendous popularity due to the increasing complexities in managing HR. However, still, there are many organizations that stick to traditional HR methodologies, such as manual payroll calculations, tactical recruitment process outsourcing, and applicant tracking systems for managing their HR processes due to lack of knowledge about these emerging solutions. These companies still consider these solutions risky, complex, and costly, which are major factors for less adoption of WFM solutions by organizations. This degree of unawareness differs from region to region, as North America is ahead of other regions in term of replacing legacy solutions. Workforce analytics is a valuable strategic asset that helps in an organization’s success and gives a competitive edge. Workforce analytics can be turned into actionable intelligence to drive operational efficiency and improve business performance through integration with other business systems, such as payroll, enterprise resource planning (ERP), and customer relationship management (CRM). Workforce analytics helps in getting useful intelligence to drive operational effectiveness and enhances business execution through reconciliation with different business frameworks, such as finance, payroll, CRM, and ERP. Resistance to changes is another factor that restricts employees from adopting WFM solutions.

Opportunity: Increasing adoption of WFM by SMEs

One of the top opportunities for WFM lies with the emerging SMEs that are the key players of economic growth among various countries and are facing issues such as outdated & inaccurate data, time-consuming manual processes, limited resources, and complex regulations. SMEs with less employees are focusing on utilizing their workforce in a better manner for better productivity. Compared with larger organizations, SMEs face more resource crunch and require better methods to solve the complexities for better cost optimization on their assets and requirements. Therefore, currently, SMEs are majorly focusing on utilizing WFM solutions to work globally and manage multiple workers. Most SMEs prefer using mobile collaboration apps for time management, expense management, and payroll processes, which help in providing immediate access to monitor and manage their employee activities and scheduling.

Challenge: High training investments by organizations

Rapid changes in the upcoming technologies are providing new solutions and software tools for managerial domain of organizations. The adoption of these solutions by employees has always been a critical issue as it is difficult to stay updated with every emerging technology. For this, users require proper training and good hands to work on these softwares. Therefore, the demand for effective training is not surprisingly new in the current competitive market. As the workforce management market is evolving and a wide range of new technologies and products are emerging, keeping up-to-date with all features and functions has become difficult for organizations, which is resulting in an increase in investments on training. Companies are focusing more on customizing their training programs for WFM, which is of high cost involvement as training is a continuous learning procedure and requires consistent focus for avoiding mistakes while using these WFM software. Moreover, many organizations are incurring cost due to outsourcing of training experts to imply WFM solutions in their firms.

Scope of the Report

Report Metric

Details

Market size available for years

2014–2021

Base year considered

2015

Forecast period

2016–2021

Forecast units

Value (USD Billion)

Segments covered

Solution, Service, Deployment Type, organization Size, Vertical, and Region

Geographies covered

North America, Europe, APAC, MEA, and Latin America

Companies covered

It includes 11 major vendors, namely, IBM (US), Oracle (US), SAP (Germany), Kronos (US), Workforce Software (US), ADP (US), Ultimate Software (US), Workday (US), Verint Systems (US), Reflexis Systems (US), ATOSS (Germany), HBS (US), and Hot Schedules (US)

This research report categorizes the WFM market to forecast revenues and analyze trends in each of the following submarkets:

By Solution

  • Absence Management
  • Performance Management
  • Workforce Scheduling
  • Time and Attendance Management
  • Workforce Analytics
  • Others (fatigue management and task management)

By Service

  • Implementation Services
  • Support and Maintenance
  • Training and Education

By Deployment Type

  • Cloud
  • On-premises

By Organization Size

  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises

By Vertical

  • Government and Defense
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Transportation and Logistics
  • Telecom and IT
  • Consumer Goods and Retail
  • Manufacturing
  • Energy and Utilities
  • Others (hospitality, education, and media & entertainment)

By Region

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
  • Asia Pacific (APAC)
    • Japan
    • Australia
  • Middle East and Africa (MEA)
    • Saudi Arabia
    • Qatar
    • Africa
  • Latin America
    • Brazil
    • Mexico

Key Market Players

IBM (US), Oracle (US), SAP (Germany), Kronos (US), Workforce Software (US), and ADP (US)

IBM has a strong network for delivering innovative and effective solutions, along with a highly skilled team in the WFM industry. IBM creates client value by enabling new capabilities and leveraging products & solutions and integrating technology & expertise in business processes with a broad ecosystem of partners & alliances. IBM is one the top companies providing WFM software & services to various industry verticals, such as real estate, energy, government, and utilities.

IBM is one of the leading innovators in the technological industry, with their major focus shifting toward the areas of Big Data & analytics and cloud & engagement. From 2010, the company has invested ~USD 30 billion in WFM. The company intends to derive greater values from global integration and process proficiency. IBM considers data, cloud, & analytics as critical elements and fosters the engagement of individuals with the help of social technologies & mobile devices. The company is utilizing the analytics and Big Data technology to cater to WFM solutions & serves customers. IBM works toward providing customers with highly competent technology-enabled services and products pertaining to the current market trends in WFM to attain customer satisfaction. The company continues to invest in long-term opportunities in key growth regions, such as India, China, Eastern Europe, MEA, and Latin America, to broaden its products & services portfolio. IBM has successfully formed a strategic alliance and also, developed new products to further cater to this market. IBM incorporates cloud computing, virtualization, data analytics, and various other tools to enhance stability & control of the entire system, thereby decreasing the maintenance overhead.

Recent Developments

  • In January 2017, Kronos acquired Financial Management Solutions Inc., a leading provider of the WFM application. This acquisition is aimed to extend Kronos’ offering for the financial services vertical.
  • In November 2016, Oracle acquired NetSuite, a leader in cloud ERP solutions for small to midsized businesses. This will help the organization integrate its cloud solutions for the back and front offices for improved resource planning.
  • In May 2015, IBM formed a strategic alliance with SAP, initiating cloud-to-cloud integration of the HR software and services of both companies to help customers improve their business processes and manage their workforce.
  • In May 2015, SAP partnered with IBM to initiate cloud-to-cloud integration of HR software & services of both companies to help customers improve their business processes and manage the workforce.

Critical questions the report answers:

  • What are the upcoming trends for the workforce management market?
  • Which segment provides the most opportunity for growth?
  • Who are the leading vendors operating in this market?
  • What are the opportunities for new market entrants?
  • What are the new industry vertical which the WFM companies are exploring?

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table of Contents

1 Introduction (Page No. - 15)
    1.1 Objectives of the Study
    1.2 Market Definition
           1.2.1 Inclusions and Exclusions
    1.3 Market Scope
           1.3.1 Regional Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 19)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Key Industry Insights
                    2.1.2.3 Breakdown of Primary Interviews
    2.2 Market Size Estimation
           2.2.1 Bottom-Up Approach
           2.2.2 Top-Down Approach
    2.3 Market Breakdown and Data Triangulation
    2.4 Research Assumptions

3 Executive Summary (Page No. - 29)

4 Premium Insights (Page No. - 33)
    4.1 Attractive Market Opportunities in the Workforce Management Market
    4.2 Market By Solution and Region
    4.3 Market By Solution
    4.4 Market Potential
    4.5 Life Cycle Analysis, By Region, 2016

5 Market Overview (Page No. - 38)
    5.1 Introduction
    5.2 Market Segmentation
           5.2.1 By Component
           5.2.2 By Service
           5.2.3 By Organization Size
           5.2.4 By Deployment Type
           5.2.5 By Vertical
           5.2.6 By Region
    5.3 Market Dynamics
           5.3.1 Drivers
                    5.3.1.1 Rise of Cloud-Based Solutions
                               5.3.1.1.1 Increased Focus on Workforce Optimization and Mobile Applications
                    5.3.1.2 Increased Adoption of Automation
           5.3.2 Restraints
                    5.3.2.1 Less Intent to Adopt A Software Solution Switching From Traditional Methods in Smes
           5.3.3 Opportunities
                    5.3.3.1 Increasing Adoption of Wfm By Smes
                    5.3.3.2 Organizations’ Inclination Towards Human Resource Analytics
           5.3.4 Challenges
                    5.3.4.1 High Training Investments By the Organizations
                    5.3.4.2 Implementing the Mobile Workforce Effectively

6 Industry Trends (Page No. - 49)
    6.1 Introduction
    6.2 Value Chain Analysis
    6.3 Strategic Benchmarking

7 Workforce Management Market Analysis, By Component (Page No. - 52)
    7.1 Introduction
    7.2 Solutions
           7.2.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           7.2.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
    7.3 Services
           7.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           7.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)

8 Workforce Management Market Analysis, By Solution (Page No. - 56)
    8.1 Introduction
    8.2 Absence Management
           8.2.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           8.2.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
    8.3 Performance Management
           8.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           8.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
    8.4 Workforce Scheduling
           8.4.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           8.4.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
    8.5 Time and Attendance Management
           8.5.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           8.5.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
    8.6 Workforce Analytics
           8.6.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           8.6.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
    8.7 Others
           8.7.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           8.7.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)

9 Workforce Management Market Analysis, By Service (Page No. - 64)
    9.1 Introduction
    9.2 Implementation Services
           9.2.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           9.2.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
    9.3 Support and Maintenance
           9.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           9.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
    9.4 Training and Education
           9.4.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
           9.4.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)

10 Workforce Management Market Analysis, By Deployment Type (Page No. - 69)
     10.1 Introduction
     10.2 Cloud
             10.2.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             10.2.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     10.3 On-Premises
             10.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             10.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)

11 Workforce Management Market Analysis, By Organization Size (Page No. - 73)
     11.1 Introduction
     11.2 Small and Medium Enterprises
             11.2.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             11.2.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     11.3 Large Enterprises
             11.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             11.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)

12 Workforce Management Market Analysis, By Vertical (Page No. - 77)
     12.1 Introduction
     12.2 Government and Defense
             12.2.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             12.2.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     12.3 Banking, Financial Services, and Insurance
             12.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             12.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     12.4 Healthcare
             12.4.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             12.4.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     12.5 Transportation and Logistics
             12.5.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             12.5.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     12.6 Consumer Goods and Telecom and It
             12.6.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             12.6.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     12.7 Consumer Goods and Retail
             12.7.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             12.7.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     12.8 Manufacturing
             12.8.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             12.8.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     12.9 Energy and Utilities
             12.9.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             12.9.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     12.10 Others
             12.10.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             12.10.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)

13 Geographic Analysis (Page No. - 88)
     13.1 Introduction
     13.2 North America
             13.2.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             13.2.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.2.3 US
                        13.2.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.2.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.2.4 Canada
                        13.2.4.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.2.4.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     13.3 Europe
             13.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             13.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.3.3 UK
                        13.3.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.3.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.3.4 Germany
                        13.3.4.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.3.4.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     13.4 Asia-Pacific
             13.4.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             13.4.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.4.3 China
                        13.4.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.4.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.4.4 India
                        13.4.4.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.4.4.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     13.5 Middle East and Africa
             13.5.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             13.5.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.5.3 United Arab Emirates
                        13.5.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.5.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.5.4 Saudi Arabia
                        13.5.4.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.5.4.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.5.5 Qatar
                        13.5.5.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.5.5.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.5.6 South Africa
                        13.5.6.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.5.6.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
     13.6 Latin America
             13.6.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
             13.6.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.6.3 Brazil
                        13.6.3.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.6.3.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.6.4 Mexico
                        13.6.4.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.6.4.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)
             13.6.5 Rest of Latin America
                        13.6.5.1 Market Estimates and Forecasts, 2016 - 2021 (USD Million)
                        13.6.5.2 Market Estimates and Forecasts, By Region, 2016 - 2021 (USD Million)

14 Competitive Landscape (Page No. - 113)
     14.1 Overview
     14.2 Microquadrant: Cloud Migration Services Market
             14.2.1 Visionary Leaders
                        14.2.1.1 Definition
                        14.2.1.2 Vendors
             14.2.2 Dynamic Differentiators
                        14.2.2.1 Definition
                        14.2.2.2 Vendors
             14.2.3 Innovators
                        14.2.3.1 Definition
                        14.2.3.2 Vendors
             14.2.4 Emerging Companies
                        14.2.4.1 Definition
                        14.2.4.2 Vendors

15 Company Profiles (Page No. - 125)
     15.1 Introduction
     15.2 IBM
             15.2.1 Business Overview
             15.2.2 Solutions and Services Offered
             15.2.3 Recent Developments, 2014– 016
             15.2.4 MnM View
                        15.2.4.1 Key Strategies
                        15.2.4.2 SWOT Analysis
     15.3 Oracle
             15.3.1 Business Overview
             15.3.2 Products/Solutions Offered
             15.3.3 Recent Developments, 2014–2016
             15.3.4 MnM View
                        15.3.4.1 Key Strategies
                        15.3.4.2 SWOT Analysis
     15.4 SAP 
             15.4.1 Business Overview
             15.4.2 Solutions and Services Offered
             15.4.3 Recent Developments, 2014–2016
             15.4.4 MnM View
                        15.4.4.1 Key Strategies
                        15.4.4.2 SWOT Analysis
     15.5 Kronos
             15.5.1 Business Overview
             15.5.2 Products/Solutions and Services Offered
             15.5.3 Recent Developments, 2015–2017
             15.5.4 MnM View
                        15.5.4.1 Key Strategies
     15.6 ADP
             15.6.1 Business Overview
             15.6.2 Products/Solutions and Services Offered
             15.6.3 Recent Developments, 2016–2017
             15.6.4 MnM View
                        15.6.4.1 Key Strategies
                        15.6.4.2 SWOT Analysis
     15.7 Ultimate Software.
             15.7.1 Business Overview
             15.7.2 Products and Services Offered
             15.7.3 Recent Developments, 2014–2016
             15.7.4 MnM View
                        15.7.4.1 Key Strategies
                        15.7.4.2 SWOT Analysis
     15.8 Workday
             15.8.1 Business Overview
             15.8.2 Solutions Offered
             15.8.3 MnM View
                        15.8.3.1 Key Strategies
     15.9 Verint Systems
             15.9.1 Business Overview
             15.9.2 Solutions and Services Offered
             15.9.3 Recent Developments, 2014–2017
             15.9.4 MnM View
                        15.9.4.1 Key Strategies
                        15.9.4.2 SWOT Analysis
     15.10 Workforce Software
             15.10.1 Business Overview
             15.10.2 Products/Solutions and Services Offered
             15.10.3 Recent Developments, 2014–2016
             15.10.4 MnM View
                        15.10.4.1 Key Strategies
     15.11 Reflexis Systems
             15.11.1 Business Overview
             15.11.2 Products/Solutions and Services Offered
             15.11.3 Recent Developments, 2016–2017
                        15.11.3.1 MnM View
                        15.11.3.2 Key Strategies
     15.12 Atoss
             15.12.1 Business Overview
             15.12.2 Products/Solutions and Services Offered
             15.12.3 Recent Developments, 2016–2017
     15.13 HBS
             15.13.1 Business Overview
             15.13.2 Products/Solutions and Services Offered
             15.13.3 Recent Developments, 2016–2017
     15.14 HOT Schedules
             15.12.1 Business Overview
             15.12.2 Products/Solutions and Services Offered
             15.12.3 Recent Developments, 2016–2017

16 Appendix (Page No. - 162)
     16.1 Discussion Guide
     16.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     16.3 Introduction Rt: Real-Time Market Intelligence
     16.4 Available Customizations
     16.5 Related Reports
     16.6 Author Details


List of Tables (114 Tables)

Table 1 Workforce Management Market Size and Growth Rate, 2014–2021 (USD Million, Y-O-Y %)
Table 2 Market Size, By Component, 2014–2021 (USD Million)
Table 3 Solutions: Market Size, By Solution Types, 2014–2021 (USD Million)
Table 4 Servcies: Market Size, By Service Type, 2014–2021 (USD Million)
Table 5 Workforce Management Market Size, By Solution, 2014–2021 (USD Million)
Table 6 Absence Management: Market Size, By Region, 2014–2021 (USD Million)
Table 7 Performance Management: Market Size, By Region, 2014–2021 (USD Million)
Table 8 Workforce Scheduling: Market Size, By Region, 2014–2021 (USD Million)
Table 9 Time and Attendance Management: Market Size, By Region, 2014–2021 (USD Million)
Table 10 Workforce Analytics: Market Size, By Region, 2014–2021 (USD Million)
Table 11 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 12 Workforce Management Market Size, By Service, 2014–2021 (USD Million)
Table 13 Implementation Services: Market Size, By Region, 2014–2021 (USD Million)
Table 14 Support and Maintenance: Market Size, By Region, 2014–2021 (USD Million)
Table 15 Training and Education: Market Size, By Region, 2014–2021 (USD Million)
Table 16 Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 17 Cloud: Workforce Managemen Market Size, By Region, 2014–2021 (USD Million)
Table 18 On-Premises: Market Size, By Region, 2014–2021 (USD Million)
Table 19 Workforce Management Market Size, By Organization Size, 2014–2021 (USD Million)
Table 20 Small and Medium Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 21 Large Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 22 Market Size, By Vertical, 2014–2021 (USD Million)
Table 23 Government: Market Size, By Region, 2014–2021 (USD Million)
Table 24 Banking, Financial Services, and Insurance: Market Size, By Region, 2014–2021 (USD Million)
Table 25 Healthcare: Workforce Management Market Size, By Region, 2014–2021 (USD Million)
Table 26 Transportation and Logistics: Market Size, By Region, 2014–2021 (USD Million)
Table 27 Telecom and It: Market Size, By Region, 2014–2021 (USD Million)
Table 28 Consumer Goods and Retail: Market Size, By Region, 2014–2021 (USD Million)
Table 29 Manufacturing: Market Size, By Region, 2014–2021 (USD Million)
Table 30 Energy and Utilities: Market Size, By Region, 2014–2021 (USD Million)
Table 31 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 32 Workforce Management Market Size, By Region, 2014–2021 (USD Million)
Table 33 North America: Market Size, By Component, 2014–2021 (USD Million)
Table 34 North America: Market Size, By Solution, 2014–2021 (USD Million)
Table 35 North America: Market Size, By Service, 2014–2021 (USD Million)
Table 36 North America: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 37 North America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 38 North America: Market Size, By Vertical, 2014–2021 (USD Million)
Table 39 US: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 40 US: Market Size, By Solution, 2014–2021 (USD Million)
Table 41 US: Market Size, By Service, 2014–2021 (USD Million)
Table 42 US: Market Size, By Deployemtn Type, 2014–2021 (USD Million)
Table 43 US: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 44 US: Market Size, By Vertical, 2014–2021 (USD Million)
Table 45 Europe: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 46 Europe: Market Size, By Solution, 2014–2021 (USD Million)
Table 47 Europe: Market Size, By Service, 2014–2021 (USD Million)
Table 48 Europe: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 49 Europe: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 50 Europe: Market Size, By Vertical, 2014–2021 (USD Million)
Table 51 UK: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 52 UK: Market Size, By Solution, 2014–2021 (USD Million)
Table 53 UK: Market Size, By Service, 2014–2021 (USD Million)
Table 54 UK: Market Size, By Deployemtn Type, 2014–2021 (USD Million)
Table 55 UK: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 56 UK: Market Size, By Vertical, 2014–2021 (USD Million)
Table 57 Germany: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 58 Germany: Market Size, By Solution, 2014–2021 (USD Million)
Table 59 Germany: Market Size, By Service, 2014–2021 (USD Million)
Table 60 Germany: Market Size, By Deployemtn Type, 2014–2021 (USD Million)
Table 61 Germany: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 62 Germany: Market Size, By Vertical, 2014–2021 (USD Million)
Table 63 France: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 64 France: Market Size, By Solution, 2014–2021 (USD Million)
Table 65 France: Market Size, By Service, 2014–2021 (USD Million)
Table 66 France: Market Size, By Deployemtn Type, 2014–2021 (USD Million)
Table 67 France: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 68 France: Market Size, By Vertical, 2014–2021 (USD Million)
Table 69 Asia-Pacific: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 70 Asia-Pacific: Market Size, By Solution, 2014–2021 (USD Million)
Table 71 Asia-Pacific: Market Size, By Service, 2014–2021 (USD Million)
Table 72 Asia-Pacific: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 73 Asia-Pacific: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 74 Asia-Pacific: Market Size, By Vertical, 2014–2021 (USD Million)
Table 75 China: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 76 China: Market Size, By Solution, 2014–2021 (USD Million)
Table 77 China: Market Size, By Service, 2014–2021 (USD Million)
Table 78 China: Market Size, By Deployemtn Type, 2014–2021 (USD Million)
Table 79 China: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 80 China: Market Size, By Vertical, 2014–2021 (USD Million)
Table 81 India: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 82 India: Market Size, By Solution, 2014–2021 (USD Million)
Table 83 India: Market Size, By Service, 2014–2021 (USD Million)
Table 84 India: Market Size, By Deployemtn Type, 2014–2021 (USD Million)
Table 85 India: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 86 India: Market Size, By Vertical, 2014–2021 (USD Million)
Table 87 Middle East and Africa: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 88 Middle East and Africa: Market Size, By Solution, 2014–2021 (USD Million)
Table 89 Middle East and Africa: Market Size, By Service, 2014–2021 (USD Million)
Table 90 Middle East and Africa: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 91 Middle East and Africa: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 92 Middle East and Africa: Market Size, By Vertical, 2014–2021 (USD Million)
Table 93 UAE: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 94 UAE: Market Size, By Solution, 2014–2021 (USD Million)
Table 95 UAE: Market Size, By Service, 2014–2021 (USD Million)
Table 96 UAE: Market Size, By Deployemtn Type, 2014–2021 (USD Million)
Table 97 UAE: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 98 UAE: Market Size, By Vertical, 2014–2021 (USD Million)
Table 99 Latin America: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 100 Latin America: Market Size, By Solution, 2014–2021 (USD Million)
Table 101 Latin America: Market Size, By Service, 2014–2021 (USD Million)
Table 102 Latin America: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 103 Latin America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 104 Latin America: Market Size, By Vertical, 2014–2021 (USD Million)
Table 105 Brazil: Workforce Management Market Size, By Component, 2014–2021 (USD Million)
Table 106 Brazil: Market Size, By Solution, 2014–2021 (USD Million)
Table 107 Brazil: Market Size, By Service, 2014–2021 (USD Million)
Table 108 Brazil: Market Size, By Deployemtn Type, 2014–2021 (USD Million)
Table 109 Brazil: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 110 Brazil: Market Size, By Vertical, 2014–2021 (USD Million)
Table 111 New Product Launches, 2015 –2017
Table 112 Partnerships, Agreements, and Collaborations, 2014–2017
Table 113 Mergers and Acquisitions, 2014 –2017
Table 114 Expansions, 2015 –2016


List of Figures (60 Figures)

Figure 1 Workforce Management Market: Research Design
Figure 2 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Market Breakdown and Data Triangulation
Figure 6 The Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 7 The Adoption Rate of Workforce Management Solution is Expected to Grow at A Higher CAGR in Small and Medium Enterprises
Figure 8 Consumer Goods and Retail Vertical Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 9 Support and Maintenance Services Segment is Expected to Have the Largest Market Size During the Forecast Period
Figure 10 North America has the Largest Market Size in the Workforce Management Market Followed By Europe in 2016
Figure 11 Popularity of Cloud Technologies and Mobile Applications is Contributing to the Growth of the Workforce Management Market
Figure 12 Time and Attendance Solution and North America Region is Estimated to Hold the Largest Market Share in 2016
Figure 13 Workforce Analytics Solution is Expected to Grow at the Highest CAGR in the Workforce Management Market By 2021
Figure 14 Europe is Expected to Hold the Largest Market Size Between 2016 and 2021
Figure 15 Middle East & Africa and Latin America are Gradually Moving Towards Growth in Adopting Wfm Solutions
Figure 16 Evolution of the Workforce Management Market
Figure 17 Market Segmentation: By Component
Figure 18 Market Segmentation: By Solution
Figure 19 Market Segmentation: By Service
Figure 20 Market Segmentation: By Organization Size
Figure 21 Market Segmentation: By Deployment Type
Figure 22 Market Segmentation: By Vertical
Figure 23 Market Segmentation: By Region
Figure 24 Market: Drivers, Restraints, Opportunities, and Challenges
Figure 25 Value Chain: Workforce Management Market
Figure 26 Services Expected to Grow at A Higher CAGR During the Forecast Period
Figure 27 Workforce Analytics Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 28 Implementation Services Segment is Expected to Grow at the Highest CAGR From 2016 to 2021
Figure 29 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Period 2016–2021
Figure 30 Small and Medium Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 31 Consumer Goods and Retail Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 32 Europe is Expected to Have the Largest Market Size for Wfm During the Forecast Period
Figure 33 Regional Snapshot: Europe is Emerging as A New Market in the Workforce Management Market
Figure 34 North America: Workforce Analytics Driving the Growth of the Wfm Market
Figure 35 Asia Pacific: Workforce Analytics Driving the Growth of the Wfm Market
Figure 36 Companies Adopted New Product Launch as the Key Growth Strategy in 2014– 2017
Figure 37 Product Offerings Analysis
Figure 38 Business Strategies Analysis
Figure 39 Market Evaluation Framework
Figure 40 Battle for Market Share: New Product Launches and Partnerships Were the Key Strategies
Figure 41 Geographic Revenue Mix of Top 5 Market Players
Figure 42 International Business Machines Corporation: Company Snapshot
Figure 43 International Business Machines Corporation: SWOT Analysis
Figure 44 Oracle Corporation: Company Snapshot
Figure 45 Oracle Corporation: SWOT Analysis
Figure 46 SAP SE: Company Snapshot
Figure 47 SAP SE: SWOT Analysis
Figure 48 Kronos: Company Snapshot
Figure 49 ADP: Company Snapshot
Figure 50 ADP: SWOT Analysis
Figure 51 Ultimate Software Group: Company Snapshot
Figure 52 Ultimate Software: SWOT Analysis
Figure 53 Workday, Inc.: Company Snapshot
Figure 54 Verint Systems, Inc.: Company Snapshot
Figure 55 Verint Systems Inc.: SWOT Analysis
Figure 56 Workforce Software.: Company Snapshot
Figure 57 Reflexis Systems, Inc.: Company Snapshot
Figure 58 Atoss Software AG: Company Snapshot
Figure 59 Huntington Business Systems, Inc.: Company Snapshot
Figure 60 Hot Schedules: Company Snapshot


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