HOME Top Market Reports Case Management Market by Component (Solution and Services), Service (Professional Services and Managed Services), Business Function, Deployment Mode (Cloud and On-premises), Organization Size, Vertical, and Region - Global Forecast to 2022

Case Management Market by Component (Solution and Services), Service (Professional Services and Managed Services), Business Function, Deployment Mode (Cloud and On-premises), Organization Size, Vertical, and Region - Global Forecast to 2022

By: marketsandmarkets.com
Publishing Date: February 2018
Report Code: TC 6014

 

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The case management market size was valued at USD 4.31 Billion in 2016 and is projected to reach USD 7.62 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 9.7% during the forecast period. The base year considered for the study is 2016, and the market size is calculated from 2017 to 2022.

The objective of the report is to define, describe, and forecast the case management market by component, business function, deployment mode, organizations size, vertical, and region. The report analyzes the market opportunities for stakeholders by identifying the high-growth segments of the market. Furthermore, the report profiles the key players of the market and comprehensively analyzes their core competencies, such as new service launches, acquisitions, partnerships, agreements, and collaborations. Moreover, the report covers detailed information about the major factors influencing the growth of the market (drivers, restraints, opportunities, and challenges).

The research methodology used to estimate and forecast the case management market size began with capturing data from various industry associations and consortiums, such as ABPMP International, European Association of Business Process Management, BPTrends, SC Magazine, and other sources, including company financials, journals, press releases, paid databases, and annual reports. Vendor service offerings were also taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the overall market size from the revenue of the key players in the market. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, executives, and cyber deception technologists. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments. The breakdown of primary profiles is depicted in the below figure:

Case Management Market

To know about the assumptions considered for the study, download the pdf brochure

The case management market comprises several vendors, such as Pegasystems (US), Appian (US), IBM (US), Newgen Software (India), DST Systems (US), Dell Technologies (US), AINS (US), Pulpstream (US), and Kofax (US). The stakeholders include case management providers, consulting firms, Business Process Management (BPM) vendors, Value-Added Resellers (VARs), telecom providers, and Information Technology (IT) agencies.

The key target audience of the case management market report is given below:

  • Government agencies
  • BPM solution vendors
  • Case management solution providers
  • Enterprise Content Management (ECM) vendors
  • Independent software vendors
  • Consulting firms
  • System integrators
  • VARs
  • IT agencies
  • Managed Service Providers (MSPs)

“The study answers several questions for stakeholders, primarily which market segments to focus on in the next 2 to 5 years for prioritizing their efforts and investments.”

Scope of the Report

The research report segments the case management market into the following submarkets:

By Component

  • Solution
  • Services
    • Managed Services
    • Professional Services
      • Consulting services
      • Training and education services

By Business Function:

  • Service request
  • Fraud detection and anti-money laundering
  • Incident management
  • Investigation management
  • Legal workflow management

By Deployment Mode:

  • Cloud
  • On-premises

By Organization Size:

  • Small and Medium-sized Enterprises (SMEs)
  • Large enterprises

By Vertical:

  • Banking, Financial Services, and Insurance (BFSI)
  • Government
  • Healthcare
  • IT and telecom
  • Retail
  • Manufacturing
  • Others (Education, energy and utilities, and media and entertainment)

By Region:

  • North America
  • Europe
  • Asia Pacific (APAC)
  • Middle East and Africa (MEA)
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Geographic Analysis

  • Further breakdown of the North American case management market
  • Further breakdown of the European market
  • Further breakdown of the APAC market
  • Further breakdown of the MEA market
  • Further breakdown of the Latin American market

Company Information

Detailed analysis and profiling was performed to get detailed information about the competitors in the case management market. The report reviews the major players who offer case management solutions and services. Additionally, the report outlines the findings and analysis on how well each case management vendor performs within the MarketsandMarkets criteria.

Table of Contents

1 Introduction (Page No. - 14)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 17)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Research Assumptions
    2.4 Limitations

3 Executive Summary (Page No. - 23)

4 Premium Insights (Page No. - 27)
    4.1 Attractive Market Opportunities in the Case Management Market
    4.2 Market By Component, 2017 vs 2022
    4.3 Market By Service, 2017 vs 2022
    4.4 Market Top 4 Verticals and Regions

5 Market Overview (Page No. - 29)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Improved Operational Efficiency and Excellence
                    5.2.1.2 Accelerated Roi for Organizations
           5.2.2 Restraints
                    5.2.2.1 Organizations are Resistant to Shift From Legacy Systems to New Technologies
           5.2.3 Opportunities
                    5.2.3.1 The Ongoing Trend for Digitalization in the IT Industry
                    5.2.3.2 Increasing Demand for Software Automation and Innovative Applications
           5.2.4 Challenges
                    5.2.4.1 The Need to Build Customized Case Management Applications in Line With Organizations’ Needs
                    5.2.4.2 Resentment From Technical Teams and Middle Management

6 Case Management Market, By Component (Page No. - 33)
    6.1 Introduction
    6.2 Solution
    6.3 Services
           6.3.1 Managed Services
           6.3.2 Professional Services
                    6.3.2.1 Consulting Services
                    6.3.2.2 Training and Education Services

7 Market By Business Function (Page No. - 40)
    7.1 Introduction
    7.2 Service Request
    7.3 Fraud Detection and Anti-Money Laundering
    7.4 Incident Management
    7.5 Investigation Management
    7.6 Legal Workflow Management

8 Market By Deployment Mode (Page No. - 46)
    8.1 Introduction
    8.2 Cloud
    8.3 On-Premises

9 Case Management Market, By Organization Size (Page No. - 50)
    9.1 Introduction
    9.2 Small and Medium-Sized Enterprises
    9.3 Large Enterprises

10 Market By Vertical (Page No. - 54)
     10.1 Introduction
     10.2 Banking, Financial Services, and Insurance
     10.3 Government
     10.4 Healthcare
     10.5 IT and Telecom
     10.6 Retail
     10.7 Manufacturing
     10.8 Others

11 Case Management Market, By Region (Page No. - 63)
     11.1 Introduction
     11.2 North America
     11.3 Europe
     11.4 Asia Pacific
     11.5 Middle East and Africa
     11.6 Latin America

12 Competitive Landscape (Page No. - 83)
     12.1 Overview
     12.2 Prominent Players in the Case Management Market
     12.3 Competitive Scenario
             12.3.1 New Product Launches and Product Upgradations
             12.3.2 Partnerships, Collaborations, and Agreements
             12.3.3 Acquisitions
             12.3.4 Business Expansions

13 Company Profiles (Page No. - 89)
(Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, MnM View)*
     13.1 Introduction
     13.2 Pegasystems
     13.3 IBM
     13.4 Appian
     13.5 Newgen Software
     13.6 DST Systems
     13.7 Dell Technologies
     13.8 Kofax
     13.9 Ains
     13.10 Pulpstream
     13.11 Micropact
*Details on Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.
     13.12 Key Innovators
             13.12.1 Hyland Software
                        13.12.1.1 Business Overview
                        13.12.1.2 Solutions Offered
                        13.12.1.3 Recent Developments
                        13.12.1.4 MnM View
             13.12.2 Threatmetrix
                        13.12.2.1 Business Overview
                        13.12.2.2 Solutions and Services Offered
                        13.12.2.3 Recent Developments
                        13.12.2.4 MnM View

14 Appendix (Page No. - 118)
     14.1 Discussion Guide
     14.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     14.3 Introducing RT: Real-Time Market Intelligence
     14.4 Available Customizations
     14.5 Related Reports
     14.6 Author Details


List of Tables (70 Tables)

Table 1 Case Management Market Size and Growth Rate, 2015–2022 (USD Million, Y-O-Y %)
Table 2 Market Size By Component, 2015–2022 (USD Million)
Table 3 Solution: Market Size By Region, 2015–2022 (USD Million)
Table 4 Services: Market Size By Region, 2015–2022 (USD Million)
Table 5 Services: Market Size By Type, 2015–2022 (USD Million)
Table 6 Managed Services: Market Size By Region, 2015–2022 (USD Million)
Table 7 Professional Services: Market Size By Type, 2015–2022 (USD Million)
Table 8 Professional Services: Market Size By Region, 2015–2022 (USD Million)
Table 9 Consulting Services Market Size, By Region, 2015–2022 (USD Million)
Table 10 Training and Education Services Market Size, By Region, 2015–2022 (USD Million)
Table 11 Case Management Market Size, By Business Function, 2015–2022 (USD Million)
Table 12 Service Request: Market Size By Region, 2015–2022 (USD Million)
Table 13 Fraud Detection and Anti-Money Laundering: Market Size By Region, 2015–2022 (USD Million)
Table 14 Incident Management: Market Size By Region, 2015–2022 (USD Million)
Table 15 Investigation Management: Market Size By Region, 2015–2022 (USD Million)
Table 16 Legal Workflow Management: Market Size By Region, 2015–2022 (USD Million)
Table 17 Case Management Market Size, By Deployment Mode, 2015–2022 (USD Million)
Table 18 Cloud: Market Size By Region, 2015–2022 (USD Million)
Table 19 On-Premises: Market Size By Region, 2015–2022 (USD Million)
Table 20 Market Size By Organization Size, 2015–2022 (USD Million)
Table 21 Small and Medium-Sized Enterprises: Market Size By Region, 2015–2022 (USD Million)
Table 22 Large Enterprises: Market Size By Region, 2015–2022 (USD Million)
Table 23 Case Management Market Size, By Vertical, 2015–2022 (USD Million)
Table 24 Banking, Financial Services, and Insurance: Market Size By Region, 2015–2022 (USD Million)
Table 25 Government: Market Size By Region, 2015–2022 (USD Million)
Table 26 Healthcare: Market Size By Region, 2015–2022 (USD Million)
Table 27 IT and Telecom: Market Size, By Region, 2015–2022 (USD Million)
Table 28 Retail: Market Size By Region, 2015–2022 (USD Million)
Table 29 Manufacturing: Market Size By Region, 2015–2022 (USD Million)
Table 30 Others: Market Size By Region, 2015–2022 (USD Million)
Table 31 Case Management Market Size, By Region, 2015–2022 (USD Million)
Table 32 North America: Market Size By Component, 2015–2022 (USD Million)
Table 33 North America: Market Size By Business Function, 2015–2022 (USD Million)
Table 34 North America: Market Size By Service, 2015–2022 (USD Million)
Table 35 North America: Market Size By Professional Service, 2015–2022 (USD Million)
Table 36 North America: Market Size By Deployment Mode, 2015–2022 (USD Million)
Table 37 North America: Market Size By Organization Size, 2015–2022 (USD Million)
Table 38 North America: Market Size By Vertical, 2015–2022 (USD Million)
Table 39 Europe: Case Management Market Size, By Component, 2015–2022 (USD Million)
Table 40 Europe: Market Size By Business Function, 2015–2022 (USD Million)
Table 41 Europe: Market Size By Service, 2015–2022 (USD Million)
Table 42 Europe: Market Size By Professional Service, 2015–2022 (USD Million)
Table 43 Europe: Market Size By Deployment Mode, 2015–2022 (USD Million)
Table 44 Europe: Market Size By Organization Size, 2015–2022 (USD Million)
Table 45 Europe: Market Size By Vertical, 2015–2022 (USD Million)
Table 46 Asia Pacific: Case Management Market Size, By Component, 2015–2022 (USD Million)
Table 47 Asia Pacific: Market Size By Business Function, 2015–2022 (USD Million)
Table 48 Asia Pacific: Market Size By Service, 2015–2022 (USD Million)
Table 49 Asia Pacific: Market Size By Professional Service, 2015–2022 (USD Million)
Table 50 Asia Pacific: Market Size By Deployment Mode, 2015–2022 (USD Million)
Table 51 Asia Pacific: Market Size By Organization Size, 2015–2022 (USD Million)
Table 52 Asia Pacific: Market Size By Vertical, 2015–2022 (USD Million)
Table 53 Middle East and Africa: Case Management Market Size, By Component, 2015–2022 (USD Million)
Table 54 Middle East and Africa: Market Size By Business Function, 2015–2022 (USD Million)
Table 55 Middle East and Africa: Market Size By Service, 2015–2022 (USD Million)
Table 56 Middle East and Africa: Market Size By Professional Service, 2015–2022 (USD Million)
Table 57 Middle East and Africa: Market Size By Deployment Mode, 2015–2022 (USD Million)
Table 58 Middle East and Africa: Market Size By Organization Size, 2015–2022 (USD Million)
Table 59 Middle East and Africa: Market Size By Vertical, 2015–2022 (USD Million)
Table 60 Latin America: Case Management Market Size, By Component, 2015–2022 (USD Million)
Table 61 Latin America: Market Size By Business Function, 2015–2022 (USD Million)
Table 62 Latin America: Market Size By Service, 2015–2022 (USD Million)
Table 63 Latin America: Market Size By Professional Service, 2015–2022 (USD Million)
Table 64 Latin America: Market Size By Deployment Mode, 2015–2022 (USD Million)
Table 65 Latin America: Market Size By Organization Size, 2015–2022 (USD Million)
Table 66 Latin America: Market Size By Vertical, 2015–2022 (USD Million)
Table 67 New Product Launches and Product Upgradations, 2015–2017
Table 68 Partnerships, Collaborations, and Agreements, 2016–2017
Table 69 Acquisitions, 2016
Table 70 Business Expansions, 2015–2016


List of Figures (35 Figures)

Figure 1 Case Management Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Research Assumptions: Case Management Market
Figure 7 Market By Business Function
Figure 8 Market By Service
Figure 9 Market By Vertical
Figure 10 Market By Region
Figure 11 Improvements in the Operational Efficiency and Excellence are Expected to Boost the Case Management Market Growth
Figure 12 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 13 Managed Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 14 Government Vertical and North America are Estimated to Have the Largest Market Shares in the Case Management Market in 2017
Figure 15 Case Management Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Services Segment is to Expected to Grow at A Higher CAGR During the Forecast Period
Figure 17 Incident Management Business Function is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 18 Cloud Deployment Mode is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 19 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 20 Retail Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 21 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 North America Snapshot
Figure 23 Asia Pacific Snapshot
Figure 24 Key Developments By the Leading Companies in the Case Management Market, 2015–2017
Figure 25 Market Evaluation Framework
Figure 26 Geographic Revenue Mix of the Top 2 Market Players
Figure 27 Pegasystems: Company Snapshot
Figure 28 Pegasystems: SWOT Analysis
Figure 29 IBM: Company Snapshot
Figure 30 IBM: SWOT Analysis
Figure 31 Appian: Company Snapshot
Figure 32 Appian: SWOT Analysis
Figure 33 DST Systems: Company Snapshot
Figure 34 DST Systems: SWOT Analysis
Figure 35 Dell Technologies: SWOT Analysis

The global case management market size is expected to grow from USD 4.79 Billion in 2017 to USD 7.62 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 9.7% during the forecast period.

To ensure improvements in the operational efficiency and excellence, enterprises are looking for process management solutions; this is expected to be one of the main drivers for the growth of the market. The case management market is segmented by component, business function, deployment mode, organization size, vertical, and region. By component, the market is segmented into solution and services. The services segment is further subsegmented into managed services and professional services. The solution segment in the market is expected to have the larger market size during the forecast period. The market for the solution segment is expected to grow significantly, as individuals, organizations, law enforcement agencies, and government agencies are in high need of improving their business processes.

The managed services segment is expected to grow at a higher CAGR during the forecast period, as organizations are rapidly expanding their partner networks to deploy case management solutions across the globe. Therefore, the managed services segment is expected to grow at a higher CAGR during the forecast period. The professional services segment is estimated to have the larger market size in 2017.

Case management solutions have been deployed across various verticals, including Banking, Financial Services, and Insurance (BFSI); government; healthcare; IT and telecom; retail; manufacturing; and others. The retail vertical is expected to witness the highest CAGR during the forecast period, whereas the government vertical is estimated to have the largest market size in 2017.

Case Management Market

The global case management market has been segmented on the basis of regions into North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America to provide a region-specific analysis in the report. North America, followed by Europe, is estimated to become the largest revenue generating region for case management providers in 2017. Improvements in the operational efficiency and excellence are expected to be one of the key factors fueling the growth of the market in North America.

The APAC case management market expected to gain significant traction during the forecast period, as organizations of all size are deploying case management solutions to deal with unstructured business processes. Government agencies, various Small and Medium-sized Enterprises (SMEs), and large enterprises in the APAC region are adopting case management solutions to handle their business processes.

However, several organizations are resistant to shift from legacy systems to new technologies; this may restrict the case management market growth. The major vendors that offer case management solutions and services across the globe are Pegasystems (US), Appian (US), IBM (US), Newgen Software (India), DST Systems (US), Dell Technologies (US), AINS (US), Pulpstream (US), and Kofax (US). These vendors have adopted various types of organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and acquisitions, to expand their offerings in the market.

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