HOME Top Market Reports Enterprise Content Management Market by Component (Solutions and Services), Business Function (Accounts & Finance, Human Resources, Supply Chain Management, Operations, and Marketing), Deployment Type, Organization Size, Vertical - Global Forecast to 2022

Enterprise Content Management Market by Component (Solutions and Services), Business Function (Accounts & Finance, Human Resources, Supply Chain Management, Operations, and Marketing), Deployment Type, Organization Size, Vertical - Global Forecast to 2022

By: marketsandmarkets.com
Publishing Date: July 2017
Report Code: TC 2370

 

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MarketsandMarkets forecasts the global Enterprise Content Management (ECM) market to grow from USD 31.66 Billion in 2017 to USD 67.14 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 16.2%.

Objectives of the Study:

The main objective of this report is to define, describe, and forecast the Enterprise Content Management market on the basis of segments which include component, deployment type, organization size, business function, vertical, and region. The report provides detailed information regarding the major factors influencing the growth of the market (drivers, restraints, opportunities, and industry-specific challenges). The report forecasts the market size with respect to 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America. The report strategically profiles key players and comprehensively analyzes their core competencies. This report also tracks and analyzes competitive developments such as mergers and acquisitions, new product developments, and Research and Development (R&D) activities in the ECM market.

The research methodology used to estimate and forecast the Enterprise Content Management market begins with the collection and analysis of data on key vendor product offerings and business strategies from secondary sources, such as press releases, investor presentations of companies, white papers, technology journals, certified publications, articles from recognized authors, directories, and databases. The vendor offerings have also been taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the total market size of the global ECM from the revenue of the key market software tool providers and service providers. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and to arrive at the exact statistics for all segments and subsegments. The breakdown of profiles of the primary participants is depicted in the figure below:

Enterprise Content Management Market

To know about the assumptions considered for the study, download the pdf brochure

Industry Ecosystem

The ECM ecosystem comprises service and solution providers such as Microsoft Corporation (US), IBM Corporation (US), Hyland Inc. (US), OpenText Corporation (Canada), Oracle Corporation (US), Laserfiche (US), Newgen Software (India), and M-Files (US).

Key Target Audience

  • Enterprise users
  • Government agencies
  • Industrial users
  • ECM vendors
  • System integrators
  • IT developers
  • Third-party vendors
  • Cloud service providers
  • Network operators
  • Infrastructure providers
  • Regulatory and compliance agencies

Scope of the Report

The research report segments the Enterprise Content Management market into following submarkets:

  • By Component

    The following components play a major role in ECM

    • Solutions
      • Content Workflow
      • Document Management
      • Imaging and Capturing
      • Web content Management
      • Records Management
      • Digital Asset Management
      • Mobile Content Management
      • Case Management
      • eDiscovery
    • Services
      • Implementation Service
      • Training and Education
      • Support and Maintenance
  • By Deployment Type

    There are two deployment alternatives for ECM

    • On-premises
    • Cloud
  • By Business Function

    There are various business functions for ECM

    • Accounts and Finance
    • Human Resource
    • Supply Chain Management
    • Operations
    • Marketing
  • By Organization Size

    The various organizations utilizing ECM practices can be broken down into two types:

    • SMEs
    • Large enterprises
  • By Vertical

    ECM practices can be adopted across various industries such as

    • BFSI
    • Government
    • Manufacturing
    • Telecom and IT
    • Consumer Goods and Retail
    • Healthcare and Life Sciences
    • Energy and Utilities
    • Transportation and Logistics
    • Others (hospitality, education, and media and entertainment)
  • By Region

    The global market for global ECM can be segmented into following regions

    • North America
    • Europe
    • APAC
    • MEA
    • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix which gives a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakdown of the North American global Enterprise Content Management market into countries
  • Further breakdown of the European global ECM market into countries
  • Further breakdown of the APAC global ECM market into countries
  • Further breakdown of the Middle Eastern and African global ECM market into countries
  • Further breakdown of the Latin American global ECM market into countries

Company Information

  • Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 14)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 18)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Microquadrant Research Methodogy
           2.3.1 Vendor Inclusion Criteria
    2.4 Research Assumptions
    2.5 Limitations

3 Executive Summary (Page No. - 27)

4 Premium Insights (Page No. - 30)
    4.1 Attractive Market Opportunities in the Enterprise Content Management Market
    4.2 Market By Component
    4.3 Market By Deployment Type
    4.4 Market By Business Function
    4.5 Market By Organization Size
    4.6 Market By Vertical and Region
    4.7 Lifecycle Analysis, By Region

5 Market Overview and Industry Trends (Page No. - 35)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Exponential Growth in Digital Content Across Enterprises
                    5.2.1.2 Need for Regulatory Content Management to Enhance Operations
                    5.2.1.3 Increased Traction for Risk Mitigation in Content Management
                    5.2.1.4 High Need for Securing Confidential Data and Protection Against Data Loss
           5.2.2 Restraints
                    5.2.2.1 Difficulties in the Smooth Handling of Enterprise Data in Case of Mergers and Acquisitions
                    5.2.2.2 Existence of Functional Content Data Silos
           5.2.3 Opportunities
                    5.2.3.1 Growing Adoption By Smes and Cloud-Based Content Management Generates New Business Opportunities
                    5.2.3.2 Deployment of Content Maturity Model
                    5.2.3.3 Inclination Toward End-To-End Cross-Platform Solutions
           5.2.4 Challenges
                    5.2.4.1 Data Migration From Legacy Systems to New Systems
                    5.2.4.2 Rise in Security Issues Associated With Cloud and Mobile Technologies
                    5.2.4.3 Aligning ECM Strategy With the Organizational Strategic Initiatives
                    5.2.4.4 Lack of Technical Proficiency Among Enterprises
    5.3 Industry Trends
           5.3.1 Innovation Spotlight

6 Enterprise Content Management Market Analysis, By Component (Page No. - 42)
    6.1 Introduction

7 Enterprise Content Management Market Analysis, By Solution (Page No. - 44)
    7.1 Introduction
    7.2 Content Workflow
    7.3 Document Management
    7.4 Imaging and Capturing
    7.5 Web Content Management
    7.6 Records Management
    7.7 Digital Asset Management
    7.8 Mobile Content Management
    7.9 Case Management
    7.10 Ediscovery

8 Enterprise Content Management Market Analysis, By Service (Page No. - 54)
    8.1 Introduction
    8.2 Implementation Services
    8.3 Training and Education
    8.4 Support and Maintenance

9 Enterprise Content Management Market Analysis, By Deployment Type (Page No. - 58)
    9.1 Introduction
    9.2 Cloud
    9.3 On-Premises

10 Enterprise Content Management Market Analysis, By Organization Size (Page No. - 62)
     10.1 Introduction
     10.2 Small and Medium-Sized Enterprises
     10.3 Large Enterprises

11 Enterprise Content Management Market Analysis, By Business Function (Page No. - 66)
     11.1 Introduction
     11.2 Accounts and Finance
     11.3 Human Resources
     11.4 Supply Chain Management
     11.5 Operations
     11.6 Marketing

12 Enterprise Content Management Market Analysis, By Vertical (Page No. - 72)
     12.1 Introduction
     12.2 Banking, Financial Services, and Insurance
     12.3 Government
     12.4 Manufacturing
     12.5 Telecom and IT
     12.6 Consumer Goods and Retail
     12.7 Healthcare and Life Sciences
     12.8 Energy and Utilities
     12.9 Transportation and Logistics
     12.10 Others

13 Geographic Analysis (Page No. - 81)
     13.1 Introduction
     13.2 North America
     13.3 Europe
     13.4 Asia Pacific
     13.5 Middle East and Africa
     13.6 Latin America

14 Competitive Landscape (Page No. - 104)
     14.1 Introduction
     14.2 Microquadrant Overview
             14.2.1 Visionary Leaders
             14.2.2 Innovators
             14.2.3 Dynamic Differentiators
             14.2.4 Emerging Companies
     14.3 Business Strategy Excellence in the ECM Market
     14.4 Strength of Product Portfolio in the ECM Market

15 Company Profiles (Page No. - 108)
(Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*
     15.1 Alfresco Software, Inc.
     15.2 Everteam
     15.3 Fabasoft
     15.4 Hyland Software, Inc.
     15.5 IBM Corporation
     15.6 Laserfiche
     15.7 M-Files Corporation
     15.8 Microsoft Corporation
     15.9 Newgen Software, Inc.
     15.10 Opentext Corporation
     15.11 Oracle Corporation
     15.12 Xerox Corporation

*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments Might Not Be Captured in Case of Unlisted Companies.

16 Appendix (Page No. - 149)
     16.1 Industry Experts
     16.2 Discussion Guide
     16.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
     16.4 Introducing RT: Real Time Market Intelligence
     16.5 Available Customizations
     16.6 Related Reports
     16.7 Author Details


List of Tables (73 Tables)

Table 1 Enterprise Content Management Market Size, By Component, 2015–2022 (USD Million)
Table 2 Market Size By Solution, 2015–2022 (USD Million)
Table 3 Content Workflow: Market Size By Region, 2015–2022 (USD Million)
Table 4 Document Management: Market Size By Region, 2015–2022 (USD Million)
Table 5 Imaging and Capturing: Market Size By Region, 2015–2022 (USD Million)
Table 6 Web Content Management: Market Size By Region, 2015–2022 (USD Million)
Table 7 Records Management: Market Size By Region, 2015–2022 (USD Million)
Table 8 Digital Asset Management: Market Size By Region, 2015–2022 (USD Million)
Table 9 Mobile Content Management: Market Size By Region, 2015–2022 (USD Million)
Table 10 Case Management: Market Size By Region, 2015–2022 (USD Million)
Table 11 Ediscovery: Market Size By Region, 2015–2022 (USD Million)
Table 12 Enterprise Content Management Market Size By Service, 2015–2022 (USD Million)
Table 13 Implementation Services: Market Size By Region, 2015–2022 (USD Million)
Table 14 Training and Education: Market Size By Region, 2015–2022 (USD Million)
Table 15 Support and Maintenance: Market Size By Region, 2015–2022 (USD Million)
Table 16 Enterprise Content Management Market Size By Deployment Type, 2015–2022 (USD Million)
Table 17 Cloud: Market Size,By Region, 2015–2022 (USD Million)
Table 18 On-Premises: Market Size By Region, 2015–2022 (USD Million)
Table 19 Enterprise Content Management Market Size By Organization Size, 2015–2022 (USD Million)
Table 20 Small and Medium-Sized Enterprises: Market Size By Region, 2015–2022 (USD Million)
Table 21 Large Enterprises: Market Size By Region, 2015–2022 (USD Million)
Table 22 Enterprise Content Management Market Size, By Business Function, 2015–2022 (USD Million)
Table 23 Accounts and Finance: Market Size By Region, 2015–2022 (USD Million)
Table 24 Human Resources: Market Size By Region, 2015–2022 (USD Million)
Table 25 Supply Chain Management: Market Size By Region, 2015–2022 (USD Million)
Table 26 Operations: Market Size By Region, 2015–2022 (USD Million)
Table 27 Marketing: Market Size By Region, 2015–2022 (USD Million)
Table 28 Enterprise Content Management Market Size, By Vertical, 2015–2022 (USD Million)
Table 29 Banking, Financial Services, and Insurance: Market Size By Region, 2015–2022 (USD Million)
Table 30 Government: Market Size By Region, 2015–2022 (USD Million)
Table 31 Manufacturing: Market Size By Region, 2015–2022 (USD Million)
Table 32 Telecom and IT: Market Size By Region, 2015–2022 (USD Million)
Table 33 Consumer Goods and Retail: Market Size By Region, 2015–2022 (USD Million)
Table 34 Healthcare and Life Sciences: Market Size By Region, 2015–2022 (USD Million)
Table 35 Energy and Utilities: Market Size By Region, 2015–2022 (USD Million)
Table 36 Transportation and Logistics: Market Size By Region, 2015–2022 (USD Million)
Table 37 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 38 Enterprise Content Management Market Size, By Region, 2015–2022 (USD Million)
Table 39 North America: Market Size By Component, 2015–2022 (USD Million)
Table 40 North America: Market Size By Solution, 2015–2022 (USD Million)
Table 41 North America: Market Size By Service, 2015–2022 (USD Million)
Table 42 North America: Market Size By Deployment Type, 2015–2022 (USD Million)
Table 43 North America: Market Size By Organization Size, 2015–2022 (USD Million)
Table 44 North America: Market Size By Business Function, 2015–2022 (USD Million)
Table 45 North America: Market Size By Vertical, 2015–2022 (USD Million)
Table 46 Europe: Enterprise Content Management Market Size, By Component, 2015–2022 (USD Million)
Table 47 Europe: Market Size By Solution, 2015–2022 (USD Million)
Table 48 Europe: Market Size By Service, 2015–2022 (USD Million)
Table 49 Europe: Market Size By Deployment Type, 2015–2022 (USD Million)
Table 50 Europe: Market Size By Organization Size, 2015–2022 (USD Million)
Table 51 Europe: Market Size By Business Function, 2015–2022 (USD Million)
Table 52 Europe: Market Size By Vertical, 2015–2022 (USD Million)
Table 53 Asia Pacific: Enterprise Content Management Market Size, By Component, 2015–2022 (USD Million)
Table 54 Asia Pacific: Market Size By Solution, 2015–2022 (USD Million)
Table 55 Asia Pacific: Market Size By Service, 2015–2022 (USD Million)
Table 56 Asia Pacific: Market Size By Deployment Type, 2015–2022 (USD Million)
Table 57 Asia Pacific: Market Size By Organization Size, 2015–2022 (USD Million)
Table 58 Asia Pacific: Market Size By Business Function, 2015–2022 (USD Million)
Table 59 Asia Pacific: Market Size By Vertical, 2015–2022 (USD Million)
Table 60 Middle East and Africa: Enterprise Content Management Market Size, By Component, 2015–2022 (USD Million)
Table 61 Middle East and Africa: Market Size By Solution, 2015–2022 (USD Million)
Table 62 Middle East and Africa: Market Size By Service, 2015–2022 (USD Million)
Table 63 Middle East and Africa: Market Size By Deployment Type, 2015–2022 (USD Million)
Table 64 Middle East and Africa: Market Size By Organization Size, 2015–2022 (USD Million)
Table 65 Middle East and Africa: Market Size By Business Function, 2015–2022 (USD Million)
Table 66 Middle East and Africa: Market Size By Vertical, 2015–2022 (USD Million)
Table 67 Latin America: Enterprise Content Management Market Size, By Component, 2015–2022 (USD Million)
Table 68 Latin America: Market Size By Solution, 2015–2022 (USD Million)
Table 69 Latin America: Market Size By Service, 2015–2022 (USD Million)
Table 70 Latin America: Market Size By Deployment Type, 2015–2022 (USD Million)
Table 71 Latin America: Market Size By Organization Size, 2015–2022 (USD Million)
Table 72 Latin America: Market Size By Business Function, 2015–2022 (USD Million)
Table 73 Latin America: Market Size By Vertical, 2015–2022 (USD Million)


List of Figures (37 Figures)

Figure 1 Enterprise Content Management Market Segmentation
Figure 2 Enterprise Content Management Market: Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Competitive Leadership Mapping: Criteria Weightage
Figure 8 Competitive Leadership Mapping
Figure 9 Enterprise Content Management Market: Assumptions
Figure 10 Top 3 Fastest Growing Segments for the Enterprise Content Management Market During the Forecast Period
Figure 11 North America is Estimated to Hold the Largest Market Share in 2017
Figure 12 Exponential Increase in Data Across Organizations and the Urgency to Manage the Data are Driving the Market Toward Growth
Figure 13 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 14 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 15 Human Resources Business Function is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 16 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 17 Government and North America are Estimated to Have the Largest Market Sizes in 2017
Figure 18 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 19 Enterprise Content Management Market: Drivers, Restraints, Opportunities, and Challenges
Figure 20 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Digital Asset Management Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 Support and Maintenance Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 23 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 24 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 25 Human Resources Business Function is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 26 Consumer Goods and Retail Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 27 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 28 Regional Snapshot: Asia Pacific is Expected to Grow at the Highest CAGR in the Enterprise Content Management Market
Figure 29 North America: Market Snapshot
Figure 30 Asia Pacific: Market Snapshot
Figure 31 Competitive Leadership Mapping
Figure 32 Fabasoft: Company Snapshot
Figure 33 IBM Corporation: Company Snapshot
Figure 34 Microsoft Corporation: Company Snapshot
Figure 35 Opentext Corporation: Company Snapshot
Figure 36 Oracle Corporation: Company Snapshot
Figure 37 Xerox Corporation: Company Snapshot

The Enterprise Content Management (ECM) market is expected to grow from USD 31.66 Billion in 2017 to USD 67.14 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 16.2%. Several factors such as increasing need for regulatory content management and increased traction of risk mitigation are responsible for the growth of the Enterprise Content Management market. Verticals such as consumer and goods, government, healthcare and life sciences, manufacturing, IT and telecom, and transportation and logistics have contributed largely to the ECM market.

The Enterprise Content Management market is segmented by component, deployment type, organization size, business function, vertical, and region. The cloud-based ECM deployment is likely to gain traction during the forecast period and grow at highest CAGR as it reduces the total cost of ownership by cutting down the cost associated with installing hardware to support ECM solutions. Cloud-based deployment model also offers higher agility than the on-premises deployment model. Enterprises are considering cloud deployment as solution providers offer remote ECM solutions at competitive pricings.

ECM solutions are estimated to dominate the Enterprise Content Management market in 2017, while ECM services are expected to witness the fastest growth during the forecast period. ECM solutions are gaining popularity as an enormous amount of data being generated by organizations and the need to safeguard a large amount of enterprise data from a centralized place. However, ECM are vital to ensure proper implementation, maintenance, and support of ECM solutions. Leading ECM solutions enable line of business departments to manage user access independently, which means sensitive HR information stays within the HR department, while private financial information stays within the finance department, even if the information is stored in the same repository.

The Small and Medium-sized Enterprises (SMEs) segment is expected to grow at the highest CAGR in the Enterprise Content Management market during the forecast period. SMEs have various personal data related to customers, which is required to be protected from being affected by the vulnerabilities. Increasing awareness and digital transformation has influenced SMEs to adopt cloud-based ECM solutions.

By business function, the supply chain management segment is expected to have the largest market size during the forecast period than the other segments. The supply chain department deals with inventory optimization integrated with global customer requirements. ECM helps all upstream customers and downstream suppliers’ records to be integrated into one easy interface. Furthermore, ECM provides additional security for files in terms of document sensitivity and user access levels.

ECM solutions and services are being increasingly adopted by verticals, such as transportation and logistics, healthcare and life sciences, consumer goods and retail, manufacturing, and energy and utilities, to automate and protect the valuable data, thus, fueling the growth of the Enterprise Content Management market across the globe. The consumer goods and retail vertical is expected to hold the largest market size during the forecast period. However, transportation and logistics segment are also expected to represent prospective opportunities during the forecast period for ECM vendors.

Enterprise Content Management Market

The Enterprise Content Management market has been segmented by region into North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America to provide a region-specific analysis in the report. North America is expected to have the largest market size and is expected to dominate the market from 2017 to 2022, considering the presence of large ECM vendors in the region. The region is also considered to be one of the most advanced regions with regards to the technology adoption and infrastructure.

Difficulties in smooth handling of enterprise data in case of merger and acquisition, the existence of functional content data silos about ECM among enterprises across various industry verticals is restraining the growth of Enterprise Content Management market globally. This is one of the major identified restraints affecting the widespread adoption of ECM in the global market along with the challenge of aligning ECM strategy with the organizational strategic initiatives.

The massive growth in the amount of data with the deployment of Content Maturity Model is expected to provide great opportunities to the ECM solution vendors to grow in the future. The major vendors that offer ECM solutions and services across the globe are Microsoft Corporation (US), IBM Corporation (US), Hyland Software, Inc. (US), OpenText Corporation (Canada), Oracle Corporation (US), Alfresco Software, Inc. (UK), Everteam (France), Fabasoft (Austria), M-Files Corporation (US), Laserfiche (US), Xerox Corporation (US), Newgen Software Technologies Ltd. (India). These vendors have adopted different types of organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and mergers and acquisitions to expand their offerings in the Enterprise Content Management market.

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