HOME Top Market Reports Digital Process Automation Market by Component, Business Function (Sales Process Automation, Supply Chain Automation, Claims Automation, and Marketing Automation), Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

Digital Process Automation Market by Component, Business Function (Sales Process Automation, Supply Chain Automation, Claims Automation, and Marketing Automation), Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

By: marketsandmarkets.com
Publishing Date: July 2018
Report Code: TC 6452

 

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MarketsandMarkets forecasts the global digital process automation market to grow from USD 5.94 billion in 2017 to USD 12.61 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 13.3% during the forecast period. The forecast period has been considered from 2018 to 2023, whereas 2017 is considered as the base year for estimating the market study.

Objectives of the Study:

The main objective of this report is to define, describe, and forecast the market on the basis of segments that include component (solution and services), business process, deployment mode, organization size, industry vertical, and region. The report provides detailed information regarding the major factors, such as drivers, restraints, opportunities, and industry-specific challenges, influencing the growth of the market. This report forecasts the digital process automation market size with respect to 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and Latin America. The report strategically profiles key players and comprehensively analyzes their core competencies. This report also tracks and analyzes competitive developments, such as mergers & acquisitions, new product developments, and Research and Development (R&D) activities, in the market.

The research methodology used to estimate and forecast the market began with the collection and analysis of data on the product offerings of vendors and their business strategies from secondary sources, such as press releases, investor presentations of companies, white papers, technology journals, certified publications, articles from recognized authors, directories, and databases. The offerings of vendors have also been taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the total size of the global digital process automation market from the revenues of key market solution and service providers. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process, and to arrive at the exact statistics for all segments and subsegments. The breakdown of the profiles of the primary participants is depicted in the figure below:

Digital Process Automation Market

To know about the assumptions considered for the study, download the pdf brochure

Industry Ecosystem

The digital process automation ecosystem comprises digital process automation service and solution providers, such as IBM (US), Appian (US), DST Systems (US), OpenText  (Canada), K2 (US), Bizagi (England), DXC (US), Infosys (India), Oracle  (US), Pegasystems (US), Tibco (US), Software AG (Germany), Cognizant (US) , Mindtree (India), Newgen software (India), Nintex (US), Ayehu  (US), Integrify (US), HelpSystems (US), Innov8tif (Malaysia), Novatio (US), Bonitasoft (France), Cortex (UK), PMG.net  (US), and blue-infinity (Switzerland).

Key Target Audience

  • Automation service providers
  • Business Process Management (BPM) vendors
  • Cloud service providers
  • Communications Service Providers (CSPs)
  • Consulting service providers
  • Digital process automation solution vendors
  • Enterprise users
  • Government organizations
  • Research organizations
  • Resellers
  • Technology providers
  • Value-Added Resellers (VARs)

Scope of the Report

The research report segments the digital process automation market into the following submarkets:

  • By Component

    The digital process automation market has been segmented into the following components:

    • Solution
    • Services
      • Professional Services
        • Advisory Services
        • Implementation Services
        • Support Services
      • Managed Services
  • By Business Function
    • Sales Process Automation
    • Supply Chain Automation
    • Claims Automation
    • Marketing Automation
  • By Organization Size

    Various organizations that are utilizing digital process automation solutions can be broken down into 2 types:

    • Small and Medium-sized Enterprises (SMEs)
    • Large enterprises
  • By Deployment Type

    There are 2 deployment alternatives for the market:

    • On-premises
    • Cloud
  • By Industry Vertical

    The digital process automation market has been categorized into the following industry verticals:

    • Manufacturing  
    • Retail & Consumer Goods 
    • BFSI 
    • Telecom & IT
    • Transport & Logistics 
    • Energy & Utility 
    • Media & Entertainment
    • Healthcare
    • Others (government and travel & hospitality)
  • By Region

    The digital process automation market has been segmented into the following regions:

    • North America
    • Europe
    • APAC
    • MEA
    • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix that gives a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further deep-dive country-level analysis

Company Information

  • Detailed analysis and profiling of additional market players (up to 5)

Table of Contents

1 Introduction (Page No. - 17)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 21)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Research Assumptions and Limitations
           2.3.1 Assumptions
           2.3.2 Limitations

3 Executive Summary (Page No. - 27)

4 Premium Insights (Page No. - 31)
    4.1 Attractive Market Opportunities in the Digital Process Automation Market
    4.2 Market By Industry Vertical (2018 vs 2023)
    4.3 Market Market Share Across Various Regions
    4.4 Market Professional Services, By Region

5 Market Overview and Industry Trends (Page No. - 34)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Increased Demand for Automating Business Processes
                    5.2.1.2 Increasing Adoption of the Low-Code Automation Platform
           5.2.2 Restraints
                    5.2.2.1 Data Security and Privacy
                    5.2.2.2 Lack of Technical Expertise
           5.2.3 Opportunities
                    5.2.3.1 Increasing Demand for Streamlining Business Processes
                    5.2.3.2 Integration of AI and Machine Learning
           5.2.4 Challenges
                    5.2.4.1 Integration With Existing Systems and Tools

6 Digital Process Automation Market, By Component (Page No. - 38)
    6.1 Introduction
    6.2 Solution
    6.3 Services

7 Market By Service (Page No. - 42)
    7.1 Introduction
    7.2 Professional Services
    7.3 Managed Services

8 Digital Process Automation Market, By Professional Service (Page No. - 46)
    8.1 Introduction
    8.2 Advisory Services
    8.3 Implementation Services
    8.4 Support Services

9 Market By Business Function (Page No. - 50)
    9.1 Introduction
    9.2 Sales Process Automation
    9.3 Supply Chain Automation
    9.4 Claims Automation
    9.5 Marketing Automation

10 Digital Process Automation Market, By Industry Vertical (Page No. - 55)
     10.1 Introduction
     10.2 Manufacturing
     10.3 Consumer Goods and Retail
     10.4 Banking, Financial Services, and Insurance
     10.5 Telecom and IT
     10.6 Transportation and Logistics
     10.7 Energy and Utilities
     10.8 Media and Entertainment
     10.9 Healthcare
     10.10 Others

11 Market By Deployment Type (Page No. - 65)
     11.1 Introduction
     11.2 Cloud
     11.3 On-Premises

12 Market By Organization Size (Page No. - 69)
     12.1 Introduction
     12.2 Small and Medium-Sized Enterprises
     12.3 Large Enterprises

13 Digital Process Automation Market, By Region (Page No. - 73)
     13.1 Introduction
     13.2 North America
             13.2.1 United States
             13.2.2 Canada
     13.3 Europe
             13.3.1 United Kingdom
             13.3.2 Germany
             13.3.3 Rest of Europe
     13.4 Asia Pacific
             13.4.1 China
             13.4.2 Japan
             13.4.3 India
             13.4.4 Rest of Asia Pacific
     13.5 Middle East and Africa
             13.5.1 Kingdom of Saudi Arabia
             13.5.2 United Arab Emirates
             13.5.3 South Africa
             13.5.4 Rest of Middle East and Africa
     13.6 Latin America
             13.6.1 Brazil
             13.6.2 Mexico
             13.6.3 Rest of Latin America

14 Competitive Landscape (Page No. - 99)
     14.1 Overview
     14.2 Market Ranking
     14.3 Competitive Scenario
             14.3.1 New Product and Service Launches/Product Upgradations
             14.3.2 Business Expansions
             14.3.3 Mergers and Acquisitions
             14.3.4 Partnerships, Agreements, and Collaboration

15 Company Profiles (Page No. - 109)
(Business Overview, Products Offered, Recent Developments, SWOT Analysis, MnM View)*
     15.1 IBM
     15.2 Pegasystems
     15.3 Appian
     15.4 Oracle
     15.5 Software AG
     15.6 DST Systems
     15.7 Opentext Corporation
     15.8 Dxc Technology
     15.9 Infosys
     15.10 Cognizant
     15.11 Mindtree
     15.12 Newgen Software
     15.13 Tibco Software
     15.14 K2
     15.15 Bizagi
     15.16 Nintex
     15.17 Ayehu Software Technologies
     15.18 Integrify
     15.19 Helpsystems
     15.20 Innov8tif
     15.21 Novatio Solutions
     15.22 Bonitasoft
     15.23 Cortex
     15.24 PMG
     15.25 Blue-Infinity

*Details on Business Overview, Products Offered, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

16 Appendix (Page No. - 156)
     16.1 Key Industry Insights
     16.2 Discussion Guide
     16.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
     16.4 Introducing RT: Real-Time Market Intelligence
     16.5 Available Customizations
     16.6 Related Reports
     16.7 Author Details


List of Tables (78 Tables)

Table 1 United States Dollar Exchange Rate, 2014–2017
Table 2 Digital Process Automation Market Size, By Component, 2016–2023 (USD Million)
Table 3 Solution: Market Size By Region, 2016–2023 (USD Million)
Table 4 Services: Market Size By Region, 2016–2023 (USD Million)
Table 5 Digital Process Automation Market, By Service, 2016–2023 (USD Million)
Table 6 Professional Services: Market Size By Region, 2016–2023 (USD Million)
Table 7 Managed Services: Market Size By Region, 2016–2023 (USD Million)
Table 8 Digital Process Automation Market Size, By Professional Service, 2016–2023 (USD Million)
Table 9 Advisory Services: Market Size By Region, 2016–2023 (USD Million)
Table 10 Implementation Services: Market Size By Region, 2016–2023 (USD Million)
Table 11 Support Services: Market Size By Region, 2016–2023 (USD Million)
Table 12 Digital Process Automation Market Size, By Business Function, 2016–2023 (USD Million)
Table 13 Sales Process Automation: Market Size By Region, 2016–2023 (USD Million)
Table 14 Supply Chain Automation: Market Size By Region, 2016–2023 (USD Million)
Table 15 Claims Automation: Market Size By Region, 2016–2023 (USD Million)
Table 16 Marketing Automation: Market Size By Region, 2016–2023 (USD Million)
Table 17 Digital Process Automation Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 18 Manufacturing: Market Size By Region, 2016–2023 (USD Million)
Table 19 Consumer Goods and Retail: Market Size By Region, 2016–2023 (USD Million)
Table 20 Banking, Financial Services, and Insurance: Market Size By Region, 2016–2023 (USD Million)
Table 21 Telecom and IT: Market Size By Region, 2016–2023 (USD Million)
Table 22 Transportation and Logistics: Market Size By Region,2016–2023 (USD Million)
Table 23 Energy and Utilities: Market Size By Region, 2016–2023 (USD Million)
Table 24 Media and Entertainment: Market Size By Region, 2016–2023 (USD Million)
Table 25 Healthcare: Market Size By Region, 2016–2023 (USD Million)
Table 26 Others: Market Size By Region, 2016–2023 (USD Million)
Table 27 Digital Process Automation Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 28 Cloud: Market Size By Region, 2016–2023 (USD Million)
Table 29 On-Premises: Market Size By Region, 2016–2023 (USD Million)
Table 30 Digital Process Automation Market Size, By Organization Size, 2016–2023 (USD Million)
Table 31 Small and Medium-Sized Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 32 Large Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 33 Digital Process Automation Market Size, By Region, 2016–2023 (USD Million)
Table 34 North America: Market Size By Country, 2016–2023 (USD Million)
Table 35 North America: Market Size By Component, 2016–2023 (USD Million)
Table 36 North America: Market Size By Service, 2016–2023 (USD Million)
Table 37 North America: Market Size By Professional Service, 2016–2023 (USD Million)
Table 38 North America: Market Size By Business Function, 2016–2023 (USD Million)
Table 39 North America: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 40 North America: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 41 North America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 42 Europe: Digital Process Automation Market Size, By Country, 2016–2023 (USD Million)
Table 43 Europe: Market Size By Component, 2016–2023 (USD Million)
Table 44 Europe: Market Size By Service, 2016–2023 (USD Million)
Table 45 Europe: Market Size By Professional Service, 2016–2023 (USD Million)
Table 46 Europe: Market Size By Business Function, 2016–2023 (USD Million)
Table 47 Europe: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 48 Europe: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 49 Europe: Market Size By Organization Size, 2016–2023 (USD Million)
Table 50 Asia Pacific: Digital Process Automation Market Size, By Country, 2016–2023 (USD Million)
Table 51 Asia Pacific: Market Size By Component, 2016–2023 (USD Million)
Table 52 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
Table 53 Asia Pacific: Market Size By Professional Service, 2016–2023 (USD Million)
Table 54 Asia Pacific: Market Size By Business Function, 2016–2023 (USD Million)
Table 55 Asia Pacific: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 56 Asia Pacific: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 57 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
Table 58 Middle East and Africa: Digital Process Automation Market Size, By Country, 2016–2023 (USD Million)
Table 59 Middle East and Africa: Market Size By Component, 2016–2023 (USD Million)
Table 60 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
Table 61 Middle East and Africa: Market Size By Professional Service, 2016–2023 (USD Million)
Table 62 Middle East and Africa: Market Size By Business Function, 2016–2023 (USD Million)
Table 63 Middle East and Africa: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 64 Middle East and Africa: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 65 Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
Table 66 Latin America: Digital Process Automation Market Size, By Country, 2016–2023 (USD Million)
Table 67 Latin America: Market Size By Component, 2016–2023 (USD Million)
Table 68 Latin America: Market Size By Service, 2016–2023 (USD Million)
Table 69 Latin America: Market Size By Professional Service, 2016–2023 (USD Million)
Table 70 Latin America: Market Size By Business Function, 2016–2023 (USD Million)
Table 71 Latin America: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 72 Latin America: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 73 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 74 Market Ranking for the Digital Process Automation Market, 2018
Table 75 New Product and Service Launches/Product Upgradations, 2017–2018
Table 76 Business Expansions, 2017–2018
Table 77 Mergers and Acquisitions, 2017–2018
Table 78 Partnerships, Agreements, and Collaboration, 2017–2018


List of Figures (45 Figures)

Figure 1 Digital Process Automation Market Segmentation
Figure 2 Market Research Design
Figure 3 Breakdown of Primaries: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Digital Process Automation Market: Assumptions
Figure 8 Digital Process Automation Market is Expected to Witness Substantial Growth During the Forecast Period
Figure 9 Market By Business Function (2018)
Figure 10 Market By Organization Size (2018)
Figure 11 Market By Deployment Type (2018)
Figure 12 Increasing Need for Streamlining Business Processes Across the Industries is Expected to Drive the Growth of Digital Business Process Automation Market
Figure 13 Increasing Adoption of Automation Solutions Across Industry Vertical is One of the Major Factors Contributing to the Growth of Digital Process Automation Market
Figure 14 North America is Expected to Have the Largest Market Share in 2018
Figure 15 Advisory Services Segment Holds the Largest Market Share Across the Growing Economies Such as Asia Pacific, Middle East and Africa, and Latin America
Figure 16 Digital Process Automation Market: Drivers, Restraints, Opportunities, and Challenges
Figure 17 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 18 Managed Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 19 Implementation Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 20 Supply Chain Automation Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 21 Banking, Financial Services, and Insurance Industry Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 23 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 24 North America is Estimated to Account for the Largest Market Share in 2018
Figure 25 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 26 North America: Market Snapshot
Figure 27 Asia Pacific: Market Snapshot
Figure 28 Key Developments By the Leading Players in the Digital Process Automation Market Between 2016 and 2018
Figure 29 Market Evaluation Framework
Figure 30 IBM: Company Snapshot
Figure 31 IBM: SWOT Analysis
Figure 32 Pegasystems: Company Snapshot
Figure 33 Pegasystems: SWOT Analysis
Figure 34 Appian: Company Snapshot
Figure 35 Appian: SWOT Analysis
Figure 36 Oracle: Company Snapshot
Figure 37 Oracle: SWOT Analysis
Figure 38 Software AG: Company Snapshot
Figure 39 Software AG: SWOT Analysis
Figure 40 DST Systems: Company Snapshot
Figure 41 Opentext Corporation: Company Snapshot
Figure 42 Infosys: Company Snapshot
Figure 43 Cognizant: Company Snapshot
Figure 44 Mindtree: Company Snapshot
Figure 45 Newgen Software: Company Snapshot

The digital process automation market is expected to grow from USD 6.76 billion in 2018 to USD 12.61 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 13.3% during the forecast period. Several factors that are expected to drive the market include the integration of Artificial Intelligence (AI) and Machin Learning (ML) technologies with digital process automation solution, demand for IT resources according to business priorities, and improved IT systems to meet customers’ dynamic requirements. Industry verticals such as Banking, Financial Services, and Insurance (BFSI), and consumer goods and retail are expected to have significantly contributed to the growth of the market.

The digital process automation market has been segmented by component, business process, deployment type, organization size, industry vertical, and region. The solution segment is estimated to dominate the market in 2018, while the services segment is expected to witness the highest CAGR during the forecast period. Digital process automation solution and services are gaining popularity as they empower enterprises for cost-effectively meeting their business requirements.

Among all deployments, the cloud deployment type is expected to gain traction during the forecast period as it offers the agility of on-demand resource deployment and consumption. Organizations are preferring this deployment model because it offers ease of access along with reduced capital and operational expenses.

The Small and Medium-sized Enterprises (SMEs) segment is expected to grow at a higher CAGR during the forecast period. The growing need to reduce operational costs and streamline business processes is expected to drive the adoption of digital process automation solution and services.

Digital process automation solution and services are being rapidly adopted by industry verticals, such as BFSI, telecom & IT, consumer goods & retail, media & entertainment, manufacturing, transportation & logistics, energy & utilities, and others (government, healthcare, education, and travel & hospitality), to optimize their business processes. The manufacturing industry vertical is expected to hold the largest market size during the forecast period, whereas the BFSI industry vertical is expected to present prospective opportunities for digital process automation vendors during the forecast period.

Digital Process Automation Market

The digital process automation market has been segmented on the basis of region into North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America to provide a region-specific analysis. North America is expected to hold the largest market size during the forecast period because of the presence of large digital process automation vendors in the region. This region is also considered to be one of the most advanced regions in terms of technology adoption and IT infrastructure optimization.

Digital process automation solutions help organizations make more optimized use of their available workforce. Some of the organizations are still unaware of their benefits and are quite reluctant to adopt digital process automation solution and services in their daily operations and functioning. There is a widespread misconception among organizations that the adoption of automation is going to pose a threat to the job security of their workforce as many manual processes performed by workers would be automated. With recent developments around data privacy and General Data Protection Regulation (GDPR) implementation in Europe, the organizations need to make changes in their digital process automation frameworks for complying with regulations. These factors may restraint the wide-scale adoption of digital process automation solution and services.

The increasing automation and on-time service delivery are expected to provide great opportunities for digital process automation solution and service vendors in the future. Major vendors who offer digital process automation solution and services across the globe include IBM (US), Appian (US), DST Systems (US), OpenText (Canada), K2 (US), Bizagi(England), DXC (US), Infosys (India), Oracle (US), Pegasystems (US), TIBCO (US), Software AG (Germany), Cognizant(US) , Mindtree (India), Newgen software (India), Nintex (US), Ayehu  (US), Integrify (US), HelpSystems (US), Innov8tif (Malaysia), Novatio (US), Bonitasoft (France), Cortex (UK), PMG.net  (US), and blue-infinity (Switzerland). These vendors have adopted different types of organic and inorganic growth strategies, such as new product launches, partnerships & collaborations, and mergers & acquisitions, to expand their offerings in the digital process automation market.

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