Intelligent Process Automation Market by Component (Solutions and Services), Technology (NLP, Machine & Deep Learning), Application (IT Operations, Business Process Automation, and Application Management), Vertical, and Region - Global Forecast to 2023
[146 Pages Report] The intelligent process automation market was valued at USD 6.25 billion in 2017 and is projected to reach USD 13.75 billion by 2023, at a CAGR of 12.9% from 2018 to 2023. The base year considered for the study is 2017 and the forecast period considered is from 2018 to 2023.
Objectives of the Study
- To determine and forecast the intelligent process automation market based on technology, component, application, vertical, and region from 2018 to 2023
- To analyze various macroeconomic and microeconomic factors, which affect the growth of the market across the globe
- To forecast the size of the market and its segments with respect to 4 main regions, namely, North America, Europe, Asia Pacific (APAC), and Rest of the World (RoW)
- To provide detailed information related to major factors such as drivers, restraints, opportunities, and challenges influencing the growth of the market
- To analyze each submarket with respect to the individual growth trends, prospects, and contributions to the total market
- To analyze the market opportunities for the stakeholders by identifying the high-growth segments in the market
- To profile the key players operating in the intelligent process automation market and provide a comparative analysis based on their business overviews, regional presence, product offerings, business strategies, and key financials
- To track and analyze the competitive developments such as collaborations, partnerships, acquisitions, and new product launches and enhancements undertaken by key players in the market
The research methodology used to estimate and forecast the intelligent process automation market began with acquiring data from the revenue of key vendors and carrying out the market size estimation of the individual segments through information obtained from secondary sources, industry associations, and trade journals such as the artificial intelligence associations and The Automation Forums. The bottom-up procedure was employed to arrive at the overall size of the market from the sizes of individual segments. After arriving at the overall size of the market, the total market size was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with the key industry personnel such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives of the leading players of the market. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and to arrive at the exact statistics for all segments and subsegments of the market.
The breakdown of the profiles of the primary participants is depicted in the figure below:
To know about the assumptions considered for the study, download the pdf brochure
The ecosystem of the intelligent process automation market includes players such as Accenture (Republic of Ireland), IBM (US), Cognizant (US), Genpact (US), Atos (France), Infosys (India), Tata Consultancy Services (India), Capgemini (France), Xerox Corporation (US), Pegasystems (US), Wipro (India), EXL Service (US), Thoughtonomy (UK), CGI Group (Canada), UiPath (Romania), HCL Technologies (India), Happiest Minds (India), Symphony Ventures (India), Avasant (US), Avanade (US), Virtual Operations (UK), Sutherland Global Services (US), KPMG (Netherlands), Tech Mahindra (India), Blue Prism (UK), and Syntel (US). These companies have adopted various growth strategies such as collaborations, partnerships, acquisitions, and new product launches and enhancements to increase their market presence.
Key Target Audience of Intelligent Process Automation Market
- Vendors of Artificial Intelligence, Robotic Process Automation (RPA), and Automation Solutions
- Providers of Intelligent Automation Platforms
- System Integrators
- Consultancy Firms/Advisory Firms
- Providers of Workforce Optimization Solutions
- Investors and Venture Capitalists
- Independent Software Vendors
- Value-added Resellers (VARs) and Distributors
Scope of the Report
This study segments the intelligent process automation market based on technology, component, application, vertical, and region to arrive at the market size during the forecast period.
Market by Technology
- Natural Language Processing
- Machine and Deep Learning
- Neural Networks
- Virtual Agents
- Mini bots and RPA
- Computer Vision
- Others (Video Analytics, Biometrics, Expert Systems, Sensor Processing, and Inference Engines)
Market by Component
- Solutions
- Software Tools
- Platforms
- Services
- Professional Services
- Advisory/Consulting
- Design and Implementation
- Training
- Support and Maintenance
- Managed Services
- Professional Services
Market by Application
- IT Operations
- Business Process Automation
- Application Management
- Content Management
- Security
- Others (Human Resource Management, Incident Resolution, and Service Orchestration)
Intelligent Process Automation Market by Vertical
- Banking, Financial Services, and Insurance (BFSI)
- Telecommunications and IT
- Transport and Logistics
- Media and Entertainment
- Retail and eCommerce
- Manufacturing
- Healthcare and Life Sciences
- Others (Travel and Hospitality, Education, Government and Public Sector, and Utilities)
Market by Region
- North America
- US
- Canada
- Europe
- UK
- Germany
- France
- Rest of Europe
- Asia Pacific
- Australia and New Zealand
- China
- Japan
- Singapore
- Rest of Asia Pacific
- RoW
- Israel
- UAE
- Mexico
- Others
Available Customizations
With the given market data, MarketsandMarkets offers customizations according to the specific requirements of companies. The following customization options are available for the report:
Company Information
- Detailed analysis and profiling of the additional market players
The intelligent process automation market is projected to grow from USD 7.50 billion in 2018 to USD 13.75 billion by 2023, at a CAGR of 12.9% during the forecast period. The demand for improved automated IT systems that serve dynamic requirements of customers, need for optimized resource utilization and enhanced decision-making, and increased investments for digital transformation of organizations are key factors projected to drive the growth of the market.
The intelligent process automation market has been segmented based on component, technology, application, vertical, and region. Based on component, the market has been segmented into solutions and services. Based on technology, the market has been segmented into natural language processing, machine and deep learning, neural networks, virtual agents, mini bots and RPA, computer vision, and others. Based on application, the market has been segmented into IT operations, business process automation, application management, content management, security, and others (human resource management, incident resolution, and service orchestration). Based on vertical, the market has been segmented into BFSI, telecommunications and IT, retail and eCommerce, healthcare and life sciences, manufacturing, transport and logistics, media and entertainment, and others (travel and hospitality, education, government and public sector, and utilities). Based on region, the market has been classified into North America, Europe, Asia Pacific, and Rest of World.
Based on component, the solutions segment is estimated to lead the intelligent process automation market in 2018. Intelligent process automation solutions empower users with smart technologies and agile processes for faster and more intelligent decisions. Key benefits of intelligent process automation solutions include increased process efficiency and improved customer experience. These solutions enable organizations to significantly reduce the time and cost required to execute business processes and workflows.
Based on application, the business process automation segment of the intelligent process automation market is projected to grow at the highest CAGR during the forecast period. Business Process Automation (BPA) helps companies discover, model, analyze, measure, improve, optimize, manage, and automate various business processes, thereby enhancing their performance. Enterprises worldwide are increasingly adopting intelligent process automation solutions to reduce operational costs without affecting the quality and efficiency of business processes.
Based on vertical, the BFSI segment is projected to lead the intelligent process automation market from 2018 to 2023. In the BFSI industry, multiple systems are linked with each other by interfaces to enable the flow of transaction-related data. Automation solutions control and monitor these interfaces to ensure seamless execution of transactions and fix bottlenecks in workflows. These solutions improve the accuracy and efficiency of various processes and assist in regulatory and compliance reporting by collating data from multiple systems and conducting validation checks to prepare information for detailed analysis.
The intelligent process automation market in the Asia Pacific region is projected to grow at the highest CAGR from 2018 to 2023. Economic development, globalization, digitalization, and the increased adoption of cloud-based technologies are expected to drive the growth of the intelligent automation market in the Asia Pacific region.
The need to address governance and compliance requirements and high initial cost for implementing intelligent process automation for support and less critical services are acting as restraints to the growth of the intelligent process automation market.
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Table of Contents
1 Introduction (Page No. - 17)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders
2 Research Methodology (Page No. - 21)
2.1 Research Data
2.1.1 Breakdown of Primaries
2.1.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations
3 Executive Summary (Page No. - 29)
4 Premium Insights (Page No. - 35)
4.1 Attractive Market Opportunities in the Global Market
4.2 Intelligent Process Automation Market, By Component, 2018 vs 2023
4.3 Market, By Solutions, 2018 vs 2023
4.4 Market, By Services, 2018 vs 2023
4.5 Market, By Application, 2018 vs 2023
4.6 Market, By Vertical, 2018-2023
4.7 Market Share Across Regions, 2018
4.8 Market Investment Scenario
5 Market Overview and Industry Trends (Page No. - 39)
5.1 Market Dynamics
5.1.1 Introduction
5.1.2 Drivers
5.1.2.1 Automated IT Systems Help Serve Customers Dynamic Requirements
5.1.2.2 Optimized Resource Utilization and Minimal Human Intervention Through Intelligent Automation
5.1.2.3 Faster Decision-Making Across the Organization
5.1.2.4 Increasing Investments in Digital Transformation Aiding the Intelligent Process Automation Market
5.1.3 Restraints
5.1.3.1 Addressing Governance and Compliance Requirements
5.1.3.2 High Initial Cost of Implementing IPA for Support and Less Critical Services
5.1.4 Opportunities
5.1.4.1 Developing A Single, Unified Intelligent Process Automation Tool
5.1.4.2 Building Automation-Led Transformation Programs Using Digital Workforce
5.1.5 Challenges
5.1.5.1 Choosing the Right Time and Right Process to Implement Automation
5.1.5.2 Reluctance to Adopt Automatic and Intelligent Processes
5.1.5.3 Difficulties in Rising in the Maturity Chain
5.2 Industry Trends
5.2.1 Introduction
5.2.2 Ecosystem
5.2.3 Case Studies
5.2.3.1 Case Study 1: Pnc Financial Services Group Uses IBM Business Automation Workflow and IBM Operational Decision Manager Software to Refine and Improve Business Processes
5.2.3.2 Case Study 2: Arkopharma Strengthened ITs Customer Experience With Genpact Cora Sequence Platform
5.2.3.3 Case Study 3: Hovis Uses Intelligent Process Automation to Improve the Responsiveness and Ensure Accuracy and Delivery
5.2.3.4 Case Study 4: Technology Company Uses Automation Solution to Enhance Finance Function for Greater Efficiency, Consistency, and Reliability
5.2.3.5 Case Study 5: Kiwa Register Uses Intelligent Process Automation to Improve the Processing Function for Different Types of License Requests
5.2.3.6 Case Study 6: World Hotels Deploys Robotic Automation Technology to Support Key Customer Processes
6 Intelligent Process Automation Market, By Component (Page No. - 48)
6.1 Introduction
6.2 Solutions
6.2.1 Software Tools
6.2.2 Platforms
6.3 Services
6.3.1 Professional Services
6.3.1.1 Advisory/Consulting
6.3.1.2 Design and Implementation
6.3.1.3 Training
6.3.1.4 Support and Maintenance
6.3.2 Managed Services
7 Market By Technology (Page No. - 60)
7.1 Introduction
7.2 Natural Language Processing
7.3 Machine and Deep Learning
7.4 Neural Networks
7.5 Virtual Agents
7.6 Mini Bots
7.7 Computer Vision
7.8 Others
8 Intelligent Process Automation Market, By Application (Page No. - 63)
8.1 Introduction
8.2 IT Operations
8.3 Business Process Automation
8.4 Application Management
8.5 Content Management
8.6 Security
8.7 Others
9 Market By Vertical (Page No. - 71)
9.1 Introduction
9.2 BFSI
9.3 Telecommunications and IT
9.4 Transport and Logistics
9.5 Media and Entertainment
9.6 Retail and Ecommerce
9.7 Manufacturing
9.8 Healthcare and Life Sciences
9.9 Others
10 Intelligent Process Automation Market, By Region (Page No. - 82)
10.1 Introduction
10.2 North America
10.2.1 United States
10.2.2 Canada
10.3 Europe
10.3.1 UK
10.3.2 Germany
10.3.3 France
10.3.4 Rest of Europe
10.4 Asia Pacific
10.4.1 China
10.4.2 Australia and New Zealand
10.4.3 Japan
10.4.4 Singapore
10.4.5 Rest of Asia Pacific
10.5 Rest of the World
10.5.1 Israel
10.5.2 United Arab Emirates
10.5.3 Mexico
10.5.4 Others
11 Competitive Landscape (Page No. - 103)
11.1 Overview
11.2 Competitive Situation and Trends
11.2.1 New Product Launches & Product Enhancements
11.2.2 Agreements, Alliances, Collaborations, and Partnerships
11.2.3 Acquisitions
11.2.4 Expansions
11.3 Market Ranking of Key Players
12 Company Profiles (Page No. - 113)
12.1 Accenture
(Business Overview, Products, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
12.2 Atos
12.3 Blue Prism
12.4 Capgemini
12.5 Cognizant
12.6 CGI
12.7 EXL
12.8 Genpact
12.9 HCL Technologies
12.1 IBM
12.11 Infosys
12.12 KPMG
12.13 Pegasystems
12.14 Syntel
12.15 TCS
12.16 Tech Mahindra
12.17 Thoughtonomy
12.18 UiPath
12.19 Wipro
12.2 Xerox
12.21 Key Innovators
12.21.1 Happiest Minds
12.21.2 Symphony Ventures
12.21.3 Avasant
12.21.4 Avanade
12.21.5 Virtual Operations
12.21.6 Sutherland Global Services
*Details on Business Overview, Products, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.
13 Appendix (Page No. - 165)
13.1 Industry Excerpts
13.2 Discussion Guide
13.3 Knowledge Store: Marketsandmarkets Subscription Portal
13.4 Available Customizations
13.5 Related Reports
13.6 Author Details
List of Tables (68 Tables)
Table 1 Intelligent Process Automation Market Size, By Component, 20162023 (USD Million)
Table 2 Component: Market Size, By Region, 20162023 (USD Million)
Table 3 Solutions: Market Size, By Type, 20162023 (USD Million)
Table 4 Solutions: Market Size, By Region, 20162023 (USD Million)
Table 5 Software Tools: Market for Solutions, By Region, 20162023 (USD Million)
Table 6 Platforms: Market for Solutions, By Region, 20162023 (USD Million)
Table 7 Services: Market Size, By Type, 20162023 (USD Million)
Table 8 Services: Market Size, By Region, 20162023 (USD Million)
Table 9 Professional Services: Market Size, By Type, 20162023 (USD Million)
Table 10 Professional Services: Market Size, By Region, 20162023 (USD Million)
Table 11 Advisory/Consulting: Market for Professional Services, By Region, 20162023 (USD Million)
Table 12 Design and Implementation: Market for Professional Services, By Region, 20162023 (USD Million)
Table 13 Training: Market for Professional Services, By Region, 20162023 (USD Million)
Table 14 Support and Maintenance: Market for Professional Services, By Region, 20162023 (USD Million)
Table 15 Managed Services: Market Size, By Region, 20162023 (USD Million)
Table 16 Intelligent Process Automation Market Size, By Application, 20162023 (USD Million)
Table 17 Application: Market Size, By Region, 20162023 (USD Million)
Table 18 IT Operations: Market Size, By Region, 20162023 (USD Million)
Table 19 Business Process Automation: Market Size, By Region, 20162023 (USD Million)
Table 20 Application Management: Market Size, By Region, 20162023 (USD Million)
Table 21 Content Management: Market Size, By Region, 20162023 (USD Million)
Table 22 Security: Market Size, By Region, 20162023 (USD Million)
Table 23 Others: Market Size, By Region, 20162023 (USD Million)
Table 24 Intelligent Process Automation Market Size, By Vertical, 20162023 (USD Million)
Table 25 Vertical: Market Size, By Region, 20162023 (USD Million)
Table 26 BFSI: Market Size, By Region, 20162023 (USD Million)
Table 27 Telecommunications and IT: Market Size, By Region, 20162023 (USD Million)
Table 28 Transport and Logistics: Market Size, By Region, 20162023 (USD Million)
Table 29 Media and Entertainment: Market Size, By Region, 20162023 (USD Million)
Table 30 Retail and Ecommerce: Market Size, By Region, 20162023 (USD Million)
Table 31 Manufacturing: Market Size, By Region, 20162023 (USD Million)
Table 32 Healthcare and Life Sciences: Market Size, By Region, 20162023 (USD Million)
Table 33 Others: Intelligent Process Automation Market Size, By Region, 20162023 (USD Million)
Table 34 Intelligent Process Automation Services Market Size, By Region, 20162023 (USD Million)
Table 35 North America: Intelligent Process Automation Services Market Size, By Country, 20162023 (USD Million)
Table 36 North America: Market Size, By Component, 20162023 (USD Million)
Table 37 North America: Market Size, By Solution, 20162023 (USD Million)
Table 38 North America: Market Size, By Services, 20162023 (USD Million)
Table 39 North America: Market Size, By Professional Services, 20162023 (USD Million)
Table 40 North America: Market Size, By Application, 20162023 (USD Million)
Table 41 North America: Market Size, By Vertical, 20162023 (USD Million)
Table 42 Europe: Intelligent Process Automation Market Size, By Country, 20162023 (USD Million)
Table 43 Europe: Market Size, By Component, 20162023 (USD Million)
Table 44 Europe: Market Size, By Solution, 20162023 (USD Million)
Table 45 Europe: Market Size, By Services, 20162023 (USD Million)
Table 46 Europe: Market Size, By Professional Services, 20162023 (USD Million)
Table 47 Europe: Market Size, By Application, 20162023 (USD Million)
Table 48 Europe: Market Size, By Vertical, 20162023 (USD Million)
Table 49 Asia Pacific: Intelligent Process Automation Services Market Size, By Country, 20162023 (USD Million)
Table 50 Asia Pacific: Market Size, By Component, 20162023 (USD Million)
Table 51 Asia Pacific: Market Size, By Solution, 20162023 (USD Million)
Table 52 Asia Pacific: Market Size, By Services, 20162023 (USD Million)
Table 53 Asia Pacific: Market Size, By Professional Services, 20162023 (USD Million)
Table 54 Asia Pacific: Market Size, By Application, 20162023 (USD Million)
Table 55 Asia Pacific: Market Size, By Vertical, 20162023 (USD Million)
Table 56 RoW: Intelligent Process Automation Market Size, By Country, 20162023 (USD Million)
Table 57 RoW: Market Size, By Component, 20162023 (USD Million)
Table 58 RoW: Market Size, By Solutions, 20162023 (USD Million)
Table 59 RoW: Market Size, By Services, 20162023 (USD Million)
Table 60 RoW: Market Size, By Professional Services, 20162023 (USD Million)
Table 61 RoW: Market Size, By Applications, 20162023 (USD Million)
Table 62 RoW: Market Size, By Vertical, 20162023 (USD Million)
Table 63 Market Evaluation Framework
Table 64 New Product Launches & Product Enhancements, April 2016-August 2018
Table 65 Agreements, Alliances, Collaborations, and Partnerships, April 2016-July 2018
Table 66 Acquisitions, June 2016- August 2018
Table 67 Expansions, February 2016-August 2018
Table 68 Market Ranking of Key Players in 2017
List of Figures (58 Figures)
Figure 1 Intelligent Process Automation Market: Market Segmentation
Figure 2 Regional Scope
Figure 3 Global Market: Research Design
Figure 4 Research Methodology
Figure 5 Breakdown of Primary Interviews: By Company Type, Designation, and Region
Figure 6 Data Triangulation
Figure 7 Market Size Estimation Methodology: Bottom-Up Approach
Figure 8 Market Size Estimation Methodology: Top-Down Approach
Figure 9 Intelligent Process Automation Market Evolution
Figure 10 Market Size, 2016-2023
Figure 11 Market Analysis
Figure 12 Fastest Growing Segments in Market, 2018-2023
Figure 13 Regional Analysis, 2018
Figure 14 Increasing Demand for Improved Business Process Efficiency Drive Intelligent Process Automation Growth During Forecast Period
Figure 15 Solutions Segment to Hold Larger Market Share
Figure 16 Platforms Segment to Hold Larger Market Share
Figure 17 Professional Services Segment to Hold Larger Market Share
Figure 18 IT Operations Segment to Hold Largest Market Share
Figure 19 BFSI Segment to Hold Largest Market Share During Forecast Period
Figure 20 North America Estimated to Hold the Largest Market Share in 2018
Figure 21 Asia Pacific to Emerge as the Best Market for Investments During Forecast Period
Figure 22 Intelligent Process Automation Market: Drivers, Restraints, Opportunities, and Challenges
Figure 23 Intelligent Process Automation Ecosystem: By Technology
Figure 24 Services Segment Expected to Grow at A Higher CAGR During the Forecast Period
Figure 25 Platforms Segment Expected to Grow at A Higher CAGR During the Forecast Period
Figure 26 Managed Services Expected to Grow at A Higher CAGR During the Forecast Period
Figure 27 Support and Maintenance Services Segment Expected to Grow at the Highest CAGR During the Forecast Period
Figure 28 Intelligent Process Automation Technologies
Figure 29 Business Process Automation Segment Expected to Grow at the Highest CAGR During the Forecast Period
Figure 30 Telecommunications and IT Segment Expected to Grow at the Highest CAGR During the Forecast Period
Figure 31 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 32 Asia Pacific: A Hotspot in the Intelligent Process Automation Market During the Forecast Period
Figure 33 North America: Market Snapshot
Figure 34 Asia Pacific: Market Snapshot
Figure 35 Companies Adopted Agreements, Alliances, Collaborations, & Partnerships as Key Growth Strategies Between February 2016-August 2018
Figure 36 Accenture: Company Snapshot
Figure 37 Accenture: SWOT Analysis
Figure 38 Atos: Company Snapshot
Figure 39 Atos: SWOT Analysis
Figure 40 Blue Prism: Company Snapshot
Figure 41 Capgemini: Company Snapshot
Figure 42 Cognizant: Company Snapshot
Figure 43 Cognizant: SWOT Analysis
Figure 44 CGI: Company Snapshot
Figure 45 EXL: Company Snapshot
Figure 46 Genpact: Company Snapshot
Figure 47 Genpact: SWOT Analysis
Figure 48 HCL Technologies: Company Snapshot
Figure 49 IBM: Company Snapshot
Figure 50 IBM: SWOT Analysis
Figure 51 Infosys: Company Snapshot
Figure 52 KPMG: Company Snapshot
Figure 53 Pegasystems: Company Snapshot
Figure 54 Syntel: Company Snapshot
Figure 55 TCS: Company Snapshot
Figure 56 Tech Mahindra: Company Snapshot
Figure 57 Wipro: Company Snapshot
Figure 58 Xerox: Company Snapshot
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Growth opportunities and latent adjacency in Intelligent Process Automation Market