HOME Top Market Reports Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023

Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023

By: marketsandmarkets.com
Publishing Date: August 2018
Report Code: TC 6552

 

  Speak to Analyst Enquiry Before Buying Webinar
purchase report
download pdf  request for customisation


The global Multi-Vendor Support Services (MVSS) market size is expected to grow from USD 51.46 billion in 2017 to USD 60.14 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 2.52% during the forecast period. The base year considered for the study is 2017 and the forecast period is from 2018 to 2023.

Objectives of the Study

The main objective of the report is to define, describe, and forecast the Multi Vendor Support Services Market size based on service types, business applications, organization size, verticals, and regions. The report provides detailed information about the major factors (drivers, restraints, opportunities, and challenges) influencing the market growth. The report attempts to forecast the market size with respect to 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America. It strategically profiles the key market players and comprehensively analyzes their core competencies. Moreover, it tracks and analyzes the competitive developments, such as joint ventures, mergers and acquisitions, and new product developments, in the MVSS market.

The research methodology used to estimate and forecast the Multi Vendor Support Services Market size was initiated with the collection and analysis of data on the key vendors’ revenues through secondary sources, such as annual reports and press releases, investor presentations, conferences and associations, such as ITSMA; CompTIA; Institute of Electrical and Electronics Engineers (IEEE); Communications Society (ComSoc); and Information Theory Society (ITS). In addition to this, the vendor offerings were taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the overall market size of the MVSS market from the revenues of key players (companies) and their shares in the market. This calculation was done on the basis of estimation, and by verifying the revenues of key players through extensive primary interviews. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the exact statistics for all the segments and subsegments. The breakdown of the profiles of the primary participants is depicted in the figure below:

Multi-Vendor Support Services Market

To know about the assumptions considered for the study, download the pdf brochure

The Multi Vendor Support Services Market includes various vendors providing associated support services to their commercial clients across the globe. Major companies such as IBM (US), Dell (US), HP (US), Symantec (US), Oracle (US), Fujitsu (Japan), NEC (Japan), Lenovo (China), and Hitachi (Japan) have adopted partnerships, agreements, and collaborations as the key growth strategies to enhance their market reach.

Key Target Audience

  • Original Equipment Manufacturers (OEMs)
  • Third-Party Maintenance (TPM) service providers
  • Value-Added Resellers (VARs)
  • System Integrators (SIs)
  • TPM resellers
  • Managed Service Providers (MSPs)
  • TPM aggregators
  • MVSS providers

The study answers several questions for stakeholders, primarily which market segments to focus in the next 2 to 5 years to prioritize their efforts and investments.

Scope of the Report

The research report segments the Multi Vendor Support Services Market into the following submarkets:

By Service Type:

  • Hardware Support Services
  • Software Support Services

By Business Application

  • Financial and Accounting
  • Human Resource
  • Supply Chain
  • IT Operations
  • Sales and Marketing
  • Production
  • Others(Research and Development [R&D] and legal services)

By Organization Size

  • Small and Medium-Sized Enterprises (SMEs)
  • Large Enterprises

By Vertical:

  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare and Life Sciences
  • Retail and Consumer goods
  • Manufacturing
  • Travel and Logistics
  • Telecom and IT
  • Government and Defense
  • Media and Entertainment
  • Energy and Utilities
  • Others (automotive, construction and recreational services, and education)

By Region:

  • North America
  • Europe
  • Asia Pacific (APAC)
  • Middle East and Asia (MEA)
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Geographic Analysis

  • Further breakdown of the North American market into the US and Canada
  • Further breakdown of the European market into the UK, Germany, and France

Company Information

  • Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 15)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 19)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Break-Up of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Research Assumptions
    2.4 Limitations

3 Executive Summary (Page No. - 26)

4 Premium Insights (Page No. - 30)
    4.1 Attractive Market Opportunities in the Multi-Vendor Support Services Market
    4.2 Market Top 3 Business Applications and Regions
    4.3 Market By Service Type, 2018–2023
    4.4 Market By Organization Size, 2018
    4.5 Market By Region, 2018–2023
    4.6 Market Investment Scenario

5 Market Overview (Page No. - 34)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Rapid Changes in the IT Infrastructure
                    5.2.1.2 Rising Maintenance Cost of Oem Services
                    5.2.1.3 Mvss Reduce IT Support and Maintenance Complexities
                    5.2.1.4 Regain Control of Infrastructure Support From OEMs
           5.2.2 Restraints
                    5.2.2.1 Loss of Control Over IT Assets
                    5.2.2.2 Concerns Over Sharing of Proprietary Data, Privacy, and Security Issues
           5.2.3 Opportunities
                    5.2.3.1 Increasing Need for New Levels of Support Services
                    5.2.3.2 Growing Use of Centralized Support Services
           5.2.4 Challenges
                    5.2.4.1 Lack of Technical Expertise
                    5.2.4.2 Lack of New Service Offerings in Accordance With Changes in the IT Infrastructure
    5.3 Use Cases
    5.4 Multi-Vendor Support Services Ecosystem

6 Multi-Vendor Support Services Market, By Service Type (Page No. - 41)
    6.1 Introduction
    6.2 Hardware Support Services
    6.3 Software Support Services

7 Market By Business Application (Page No. - 46)
    7.1 Introduction
    7.2 Financial and Accounting
    7.3 Sales and Marketing
    7.4 Supply Chain
    7.5 IT Operations
    7.6 Production
    7.7 Human Resource
    7.8 Others

8 Multi-Vendor Support Services Market, By Organization Size (Page No. - 54)
    8.1 Introduction
    8.2 Small and Medium-Sized Enterprises
    8.3 Large Enterprises

9 Market By Vertical (Page No. - 58)
    9.1 Introduction
    9.2 Banking, Financial Services, and Insurance
    9.3 Government and Defense
    9.4 Retail and Consumer Goods
    9.5 Telecom and IT
    9.6 Healthcare and Life Sciences
    9.7 Manufacturing
    9.8 Media and Entertainment
    9.9 Energy and Utilities
    9.10 Travel and Logistics
    9.11 Others

10 Multi-Vendor Support Services Market, By Region (Page No. - 71)
     10.1 Introduction
     10.2 North America
     10.3 Europe
     10.4 Asia Pacific
     10.5 Middle East and Africa
     10.6 Latin America

11 Competitive Landscape (Page No. - 94)
     11.1 Overview
     11.2 Market Ranking
     11.3 Competitive Scenario
             11.3.1 New Service Launches and Enhancements
             11.3.2 Partnerships, Collaborations, and Agreements
             11.3.3 Mergers and Acquisitions

12 Company Profiles (Page No. - 99)
(Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
     12.1 Oracle
     12.2 Dell
     12.3 IBM
     12.4 HP
     12.5 Microsoft
     12.6 Fujitsu
     12.7 NEC
     12.8 Symantec
     12.9 Hitachi
     12.10 Lenovo
     12.11 Abtech Technologies
     12.12 Netapp
     12.13 ONX
     12.14 Ensure Services
     12.15 MCSA Group
     12.16 Zensar Technologies
     12.17 Citrix
     12.18 Computer Data Source (CDS)
     12.19 Evernex
     12.20 Terix Computer Service
     12.21 XS International
     12.22 Park Place Technologies
     12.23 Curvature
     12.24 Citycomp
     12.25 Service Express

*Details on Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 141)
     13.1 Discussion Guide
     13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.3 Available Customizations
     13.4 Related Reports
     13.5 Author Details


List of Tables (57 Tables)

Table 1 Multi-Vendor Support Services Market Size and Growth Rate, 2016–2023 (USD Million, Y-O-Y %)
Table 2 Enterprise Use Cases, By Vertical
Table 3 Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 4 Hardware Support Services: Market Size By Region, 2016–2023 (USD Million)
Table 5 Software Support Services: Market Size By Region, 2016–2023 (USD Million)
Table 6 Multi-Vendor Support Services Market Size, By Business Application, 2016–2023 (USD Million)
Table 7 Financial and Accounting: Market Size By Region, 2016–2023 (USD Million)
Table 8 Sales and Marketing: Market Size, By Region, 2016–2023 (USD Million)
Table 9 Supply Chain: Market Size By Region, 2016–2023 (USD Million)
Table 10 IT Operations: Market Size By Region, 2016–2023 (USD Million)
Table 11 Production: Market Size By Region, 2016–2023 (USD Million)
Table 12 Human Resource: Market Size By Region, 2016–2023 (USD Million)
Table 13 Others: Market Size By Region, 2016–2023 (USD Million)
Table 14 Market Size By Organization Size, 2016–2023 (USD Million)
Table 15 Small and Medium-Sized Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 16 Large Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 17 Multi-Vendor Support Services Market Size, By Vertical, 2016–2023 (USD Million)
Table 18 Banking, Financial Services, and Insurance: Market Size By Region, 2016–2023 (USD Million)
Table 19 Government and Defense: Market Size By Region, 2016–2023 (USD Million)
Table 20 Retail and Consumer Goods: Market Size By Region, 2016–2023 (USD Million)
Table 21 Telecom and It: Market Size By Region, 2016–2023 (USD Million)
Table 22 Healthcare and Life Sciences: Market Size By Region, 2016–2023 (USD Million)
Table 23 Manufacturing: Market Size By Region, 2016–2023 (USD Million)
Table 24 Media and Entertainment: Market Size By Region, 2016–2023 (USD Million)
Table 25 Energy and Utilities: Market Size By Region, 2016–2023 (USD Million)
Table 26 Travel and Logistics: Market Size By Region, 2016–2023 (USD Million)
Table 27 Others: Market Size By Region, 2016–2023 (USD Million)
Table 28 Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 29 North America: Market Size By Service Type, 2016–2023 (USD Million)
Table 30 North America: Market Size By Business Application, 2016–2023 (USD Million)
Table 31 North America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 32 North America: Market Size By Vertical, 2016–2023 (USD Million)
Table 33 North America: Market Size By Country, 2016–2023 (USD Million)
Table 34 Europe: Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 35 Europe: Market Size By Business Application, 2016–2023 (USD Million)
Table 36 Europe: Market Size By Organization Size, 2016–2023 (USD Million)
Table 37 Europe: Market Size By Vertical, 2016–2023 (USD Million)
Table 38 Europe: Market Size By Country, 2016–2023 (USD Million)
Table 39 Asia Pacific: Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 40 Asia Pacific: Market Size By Business Application, 2016–2023 (USD Million)
Table 41 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
Table 42 Asia Pacific: Market Size By Vertical, 2016–2023 (USD Million)
Table 43 Asia Pacific: Market Size By Country, 2016–2023 (USD Million)
Table 44 Middle East and Africa: Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 45 Middle East and Africa: Market Size By Business Application, 2016–2023 (USD Million)
Table 46 Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
Table 47 Middle East and Africa: Market Size By Vertical, 2016–2023 (USD Million)
Table 48 Middle East and Africa: Market Size By Country, 2016–2023 (USD Million)
Table 49 Latin America: Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 50 Latin America: Market Size By Business Application, 2016–2023 (USD Million)
Table 51 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 52 Latin America: Market Size By Vertical, 2016–2023 (USD Million)
Table 53 Latin America: Market Size By Country, 2016–2023 (USD Million)
Table 54 Market Ranking for the Multi-Vendor Support Services Market, 2018
Table 55 New Service Launches and Enhancements, 2016–2018
Table 56 Partnerships, Collaborations, and Agreements, 2016–2017
Table 57 Mergers and Acquisitions, 2015–2016


List of Figures (56 Figures)

Figure 1 Multi-Vendor Support Services Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Multi-Vendor Support Services Market: Assumptions
Figure 7 Market Top 4 Segments, 2018
Figure 8 Market By Region, 2018
Figure 9 Growing Use of Centralized Support Services and Increasing Need for New Levels of Support Services are Expected to Drive the Multi-Vendor Support Services Market
Figure 10 Sales and Marketing, and North America are Estimated to Hold the Largest Market Shares in 2018
Figure 11 Hardware Support Services Segment is Expected to Hold the Larger Market Size During the Forecast Period
Figure 12 Large Enterprises Segment is Expected to Hold the Larger Market Share During the Forecast Period
Figure 13 North America is Expected to Hold the Largest Market Size During the Forecast Period
Figure 14 Asia Pacific is Expected to Emerge as the Best Market for Investments in the Next 5 Years
Figure 15 Multi-Vendor Support Services Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Hardware Support Services Segment is Expected to Have the Larger Market Size During the Forecast Period
Figure 17 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 18 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 19 Sales and Marketing Segment is Expected to Have the Largest Market Size During the Forecast Period
Figure 20 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 21 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 22 Large Enterprises Segment is Expected to Have the Larger Market Size During the Forecast Period
Figure 23 Europe is Expected to Have the Second Largest Market Size During the Forecast Period
Figure 24 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 25 Government and Defense Vertical is Expected to Have the Largest Market Size During the Forecast Period
Figure 26 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 27 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 28 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 29 Asia Pacific is Expected to Be an Attractive Destination for Investments
Figure 30 North America: Market Snapshot
Figure 31 Hardware Support Services Segment is Expected to Dominate the North American Multi-Vendor Support Services Market During the Forecast Period
Figure 32 Hardware Support Services Segment is Expected to Dominate the Market in Europe During the Forecast Period
Figure 33 Asia Pacific: Market Snapshot
Figure 34 Software Support Services Segment is Expected to Have the Higher CAGR in Asia Pacific During the Forecast Period
Figure 35 Hardware Support Services Segment is Expected to Dominate the Market in Middle East and Africa During the Forecast Period
Figure 36 Hardware Support Services Segment is Expected to Dominate the Market in Middle East and Africa During the Forecast Period
Figure 37 Key Developments By the Leading Players in the Multi-Vendor Support Services Market During 2015–2018
Figure 38 Oracle: Company Snapshot
Figure 39 Oracle: SWOT Analysis
Figure 40 Dell: Company Snapshot
Figure 41 Dell: SWOT Analysis
Figure 42 IBM: Company Snapshot
Figure 43 IBM: SWOT Analysis
Figure 44 HP: Company Snapshot
Figure 45 HP: SWOT Analysis
Figure 46 Microsoft: Company Snapshot
Figure 47 Microsoft: SWOT Analysis
Figure 48 Fujitsu: Company Snapshot
Figure 49 Fujitsu: SWOT Analysis
Figure 50 NEC: Company Snapshot
Figure 51 Symantec: Company Snapshot
Figure 52 Hitachi: Company Snapshot
Figure 53 Lenovo: Company Snapshot
Figure 54 Netapp: Company Snapshot
Figure 55 Zensar Technologies: Company Snapshot
Figure 56 Citrix: Company Snapshot

MarketsandMarkets forecasts the global Multi-Vendor Support Services (MVSS) market size to grow from USD 53.09 billion in 2018 to USD 60.14 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 2.52% during the forecast period. Major growth factors for the MVSS market include the rapidly increasing changes in the IT infrastructure, rising maintenance costs of OEM services, reducing IT support and maintenance complexities, and regaining control of infrastructure support from OEMs. In addition to this, the increasing need for new levels of support services and growing use of centralized support services are other driving forces for the market. The global Multi Vendor Support Services Market is segmented by service type, business application, organization size, vertical, and region.

The hardware support services segment is expected to account for a higher market share. Hardware support services help organizations stay on top of the support and maintenance of their equipment through providing post warranty services, extending life of devices, and offering system upgrades and patches. The hardware support services include preventive and remedial services, such as contract maintenance and per-incident repair online, telephonic technical troubleshooting and assistance for setup, and hardware warranty upgrades. Additionally, the increase in demand for a new level of services is expected to drive the growth of this market.

The supply chain business application is expected to hold significant market size during the forecast period. Supply chain is the management of materials and information as they move across the value chain. There is an increasing need for visibility at every stage of the supply chain, Companies are deploying technologies that enable increased visibility from distribution centers to shipping processes. This has led to the use of cloud-based options to improve efficiency within the distribution centers and warehouses. Furthermore, the technologies such as Radio Frequency Identification (RFID) and Near Field Communication (NFC) are being used to track, trace, maintain, repair and overhaul, and manage crew. Support services are required to ensure the smooth functioning of this business application. MVSS help maintain and manage hardware and software infrastructure by providing support services.

The Small and Medium-sized Enterprises (SMEs) segment is expected to grow at a higher CAGR during the forecast period. These enterprises face greater resource crisis than large enterprises, owing to the fact that SMEs have a lower rate of adoption in the current market scenario. However, MVSS offer a comprehensive set of services that help customers optimize their investments, manage labor costs, and provide advanced IT infrastructure and technologies; these factors are expected to increase the adoption of MVSS among SMEs. Hence, the SMEs segment is expected to adopt MVSS at a higher rate than large enterprises.

Multi-Vendor Support Services Market

North America has been at the forefront in adopting MVSS, due to the large presence of many enterprises in the region, coupled with heavy Information and Communications Technology (ICT) spending from most of the verticals. Enterprises in North America view MVSS as a source of competitive advantage, wherein they spend heavily on these services to stay ahead of their competition. Additionally, organizations are increasingly focusing on their core businesses by outsourcing support and maintenance contracts to MVSS providers. These services enable organizations to reduce their maintenance and support costs related to hardware and software. This region has also witnessed various mergers and acquisitions, which are expected to change the shape of the Multi Vendor Support Services Market. This is evident from the fact that, in 2017, SMS merged with Curvature to provide global end-to-end support services across the entire network and data center.

The high growth rate in APAC can be attributed to the need of support services for the existing IT infrastructure in the developing countries. Moreover, this region is witnessing dynamic changes in the adoption of new technologies, such as cloud computing, big data, and infrastructure advancements in the IT vertical. Furthermore, the presence of software and hardware users, and need to develop infrastructure with a new level of multiple services are expected to drive the growth of the market; however, the local policies and strict regulations are restraining the growth of the market in the region. Additionally, the adoption of the digital mode among various verticals has benefited MVSS providers who have contributed to the high growth of the Multi Vendor Support Services Market.

Loss of control over IT assets, concerns over sharing of proprietary data, and privacy and security issues are the major restraining factors for the growth of the Multi Vendor Support Services Market. However, the recent developments such as new service launches and acquisitions undertaken by the major market players are expected to boost the market growth.

The study measures and evaluates the major offerings and key strategies of the key market vendors, such as IBM (US), Dell (US), HP (US), Oracle (US), Fujitsu (Japan), NEC (Japan), Lenovo (China), Symantec (US), and Hitachi (Japan). These major companies have been offering reliable MVSS to their commercial clients across diverse locations.

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Custom Market Research Services

We will customize the research for you, in case the report listed above does not meet with your exact requirements. Our custom research will comprehensively cover the business information you require to help you arrive at strategic and profitable business decisions.

Please visit https://www.marketsandmarkets.com/knowledge-process-outsourcing-services.asp to specify your custom Research Requirement


-
Request for FREE Sample of this report Send Request