North America IT Services Market by Service Type (Professional Services, Managed Services, and Telecom Services), Organization Size, Deployment Type, Business Function, and Vertical - Forecast to 2026
[191 Pages Report] The North America IT Services market size is expected to grow from USD 459.2 billion in 2021 to USD 660.9 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 7.6% during the forecast period. The IT services have been at the forefront of the IT revolution, which has changed the way businesses work. These services have not only enhanced the efficiency of business processes but have also helped enterprises to focus on their core competencies without having to worry about the deployed IT infrastructure. The IT services have found diverse applications across enterprises, ranging from day-to-day works, such as employee document management to complex business processes, such as supply chain management and operations management. They have streamlined business processes, which has significantly helped enterprises to reduce the overhead costs and eliminate unnecessary business processes, thus enhancing the efficiency of the overall enterprises in terms of faster decision-making and isolating problems. The adoption of IT services earlier focused on cost effectiveness and increased efficiency of business functions. However, due to the competitive nature of the market across verticals, the organizations are now focused on technologies such as Social, Mobile, Analytics, and Cloud (SMAC), which are customer focused.
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COVID-19 impact on the North America IT Services market
In the recent past, the global economy became substantially more interconnected. The adverse consequences of various steps related to containment are evident from global supply chain disruptions, weaker demand for imported products and services, and the increase in the unemployment rate. Risk aversion has increased in the financial market, with all-time low-interest rates and sharp declines in equity and commodity prices.
According to the pre-COVID-19 growth data, the market’s growth rate (CAGR) should have been more than 9%. However, considering optimistic and pessimistic growth scenarios, due to the cumulative growth obtained from the impact of market dynamics (drivers, opportunities, restraints, and challenges) and inputs from industry experts and multiple companies associated with IT Service offerings ecosystem, the above growth rate is considered/obtained for the overall market estimation for 2021 and 2026 along with the CAGR finding.
Organizations have largely stabilized and enhanced their Tools and Infrastructure in order to upgrade operations and provide ease of work during the pandemic. The virtual war rooms are well equipped with high-end emergency framework systems and agile teams to support issues, provide proper assistance, resolution, so as to avoid hamper to work. Security of Critical processes and systems is another major factor taken in order to cope up with the virtual working system caused due to COVID-19. Continuous upgradation of the processes, frequent authentication protocols management and bug fix, Management of service-level expectations and contracts are few other sensitive, critical and major factors which have shown up as an impact of COVID-19 on IT Services market or industry.
North America IT Services Market Dynamics
Drivers: Increased return on investments with lower infrastructure and storage costs
Enterprises are concerned about the initial implementation and maintenance costs of hosting data on-premises. Moreover, staff expenses and issues with downtime are a few additional concerns for enterprises. The existing competition and global economic situations have accelerated the adoption of cost-effective measures to restructure business models. The increasing shift of enterprises toward the adoption of digital transformation and accelerating customer experience are a few more factors leading to the adoption of cloud computing services, which are ultimately reducing enterprise costs. Moreover, the cloud offers the benefit of the pay-as-you-go model, which enables enterprises to pay as per their usage of cloud services, leading to reduced costs.
Restraints: Need to manage regulatory and compliance policy needs
In recent years, the need for meeting regulatory and compliance needs is constantly increasing due to the changing business needs, increasing data breaches and cyber-attacks, and rising data security concerns. In addition to this, companies have to strive to survive in the market by taking measures to meet regulatory needs and prevent financial penalties, prevent customer and revenue losses, and avoid exposure to legal actions.
Challenges: Cyberattacks damaging business operations and critical data loss
Cloud computing services help enterprises improve business efficiency and reduce costs. Moreover, these services offer various advantages, including flexibility, scalability, and agility. Though the cloud offers various benefits and security measures, the data stored on the cloud is still prone to cyber-attacks. With the increasing volume of data and rising enterprise initiatives toward digital transformation, the number of cyber-attacks is increasing rapidly. The cyber-attacks, such as Spectre, Meltdown, cloud malware injection attacks, account or service hijacking, and man-in-the-cloud attacks, are creating vulnerable threats to enterprise data. These threats may result in business losses and shutdowns
Opportunities: Increase in adoption of hybrid cloud services
Enterprises having their existing infrastructure are moving toward the adoption of cloud computing services and willing to adopt the hybrid approach so that they could reap the benefits of on-premises and cloud services. Moreover, SMEs are largely adopting cloud computing services due to their major benefits, such as no initial infrastructure setup costs and the on-demand availability of compute services. These factors are contributing to the growth of hybrid cloud services in enterprises. Moreover, the hybrid cloud offers the benefit of enhanced workload management, increased security and compliance, and efficient integration within DevOps teams.
By deployment model, the On-premises segment to be a larger contributor to the IT Services market growth during the forecast period
Managed services are deployed through two models: On-premises and Cloud. The On-premises implementation of managed services is a tedious and capital-intensive task but provides more privacy and data integrity. It also requires professionals to maintain the functioning of managed services. On the other hand, cloud-based managed services are gaining popularity with their flexible, reliable, and scalable offerings. Cloud requires less hardware compared to On-premises deployment and can be easily scaled to enterprise requirements. Cloud-based services provide the latest hardware, software, and communication features, and at the same time, are cost-effective. On-premises segment contribute about 53% to the IT Services market under Deployment model.
Key Market Players
The North America IT Services market is dominated by companies such as IBM (US), Hewlett Packard Enterprise (US), Accenture (Ireland), Cognizant (US), HCL Technologies (India), Wipro (India), Infosys (India), Rackspace (US), CISCO (US) and others. These vendors have a large customer base and strong geographic footprint in North America along with organized distribution channels, which helps them to increase revenues.
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Report Metrics |
Details |
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Market size available for years |
2015-2026 |
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Base year considered |
2020 |
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Forecast period |
2021-2026 |
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Forecast units |
Value (USD Billion) |
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Segments covered |
Service Type (Professional Service, Managed Service, Telecom Service), Organization Size, Deployment Type, Business Function, and Vertical |
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Regions covered |
North America |
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Companies covered |
IBM (US), Hewlett Packard Enterprise (US), Accenture (Ireland), CISCO (US), Wipro (India), HCL Technologies (India), Cognizant (US), Infosys (India), Rackspace (US), Tata Consultancy Services (India), Fujitsu (Japan), Capgemini (France), Ericsson (Sweden), Huawei Technologies Co. Ltd. (China), Nokia Networks (Finland), GTT Communications (US), SAP (Germany), DXC (US), NTT DATA (Japan), NEC (Japan), Deloitte (UK), Virtuestream (US), DigitalOcean (US), Bluelock (US), Navisite (US), CenturyLink (US), Infor (US), Opentext (Canada), Citrix (US), IFS (Sweden) |
This research report categorizes the cloud computing market to forecast revenue and analyze trends in each of the following submarkets:
Based on the service model:
- Telecom service
- Professional service
- Managed service
Based on Professional services:
- System Integration
- Application Integration
- Development
- Testing
- Lifecycle Management
- Infrastructure Integration
- Data Center
- Network
- Mobility
- Security
- Others Types
- Application Integration
- Training and Education
- Consulting
Based on Managed services:
- Managed Security service
- Managed Network service
- Managed Data center and Infrastructure service
- Managed Communication and Collaboration service
- Managed Mobility service
- Managed Information service
Based on the deployment type:
- On-premises
- Cloud
Based on organization size:
- Small and Medium-sized Businesses (SMBs)
- Enterprises
Based on business function:
- Finance and Accounting
- Human Resources
- Sales and Marketing
- Supply Chain Management
- Operations and Support
- Manufacturing
- Other Business Functions
Based on verticals:
- Banking, Financial Services, and Insurance (BFSI)
- Telecommunications
- IT and ITeS
- Government and Public Sector
- Retail and Consumer Goods
- Manufacturing
- Energy and Utilities
- Media and Entertainment
- Healthcare and Life Sciences
- Other Verticals
Based on region:
- North America
- US
- Canada
Recent Developments
- On April 2021, IBM announced that Kyndryl would be the name of the new, independent company that will be created following the separation of its Managed Infrastructure Services business segment, which is expected to occur by the end of 2021.
- On March 2021, HPE continues to expand its GreenLake cloud service portfolio with scalable and modular entry-points for containers, virtual machines and also the bare metal management across its service areas.
- On February 2021, Accenture launched a new business group with VMware to help organizations move to the cloud faster. The new business group aimed to bring together dedicated professionals with deep expertise in hybrid cloud and cloud migrations, cloud-native and application modernization, and security across key industries.
Frequently Asked Questions (FAQ):
What is the projected market value of the North America IT Services market?
The global cloud computing market size is expected to grow from USD 459.2 billion in 2021 to USD 660.9 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 7.6% during the forecast period.
Which country has the highest market share in the North America IT services market?
North America and Europe region have the highest market share in the cloud computing market, where these two regions together contribute more than half of the global cloud computing market in the year 2021.
Which service model is expected to witness high adoption in the coming years?
Professional Service model is expected to witness the highest adoption in the coming five years, as enterprises are deploying this service model to cut down on the CAPEX cost and focus on their core competencies instead of worrying about the IT infrastructure.
Who are the major vendors in the North America IT Services market?
Despite the presence of a large number of vendors, the market is dominated mainly by vendors such as IBM (India), Hewlett Packard Enterprise (US), Cognizant (US), Accenture (Ireland), Wipro (India), CISCO (US), Rackspace (US), Infosys (India), TCS (India).
What are some of the latest trends that will shape the North America IT Services market in the future?
The emergence of software development-integration-maintenance, networking development-integration-maintenance, Information Security, Mobile services and Web applications are few trends that are expected to shape the market in the coming years. .
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TABLE OF CONTENTS
1 INTRODUCTION (Page No. - 18)
1.1 INTRODUCTION TO COVID-19
1.2 COVID-19 HEALTH ASSESSMENT
FIGURE 1 COVID-19: THE GLOBAL PROPAGATION
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
1.3 COVID-19 ECONOMIC ASSESSMENT
FIGURE 3 REVISED GDP FORECASTS FOR SELECT G20 COUNTRIES IN 2020
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY
1.4 OBJECTIVES OF THE STUDY
1.5 MARKET DEFINITION
1.5.1 INCLUSIONS AND EXCLUSIONS
1.6 MARKET SCOPE
1.6.1 MARKETS COVERED
1.6.2 YEARS CONSIDERED FOR THE STUDY
1.7 CURRENCY
1.8 STAKEHOLDERS
2 RESEARCH METHODOLOGY (Page No. - 27)
2.1 RESEARCH DATA
FIGURE 6 NORTH AMERICAN IT SERVICES MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.1.1 Key data from secondary sources
2.1.2 PRIMARY DATA
2.1.2.1 Breakdown of primary profiles
FIGURE 7 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
2.1.2.2 Key data from primary sources
2.1.2.3 Key industry insights
2.2 MARKET SIZE ESTIMATION
2.2.1 BOTTOM-UP APPROACH
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
2.2.2 TOP-DOWN APPROACH
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION
FIGURE 10 DATA TRIANGULATION METHODOLOGY
2.4 MARKET FORECAST
TABLE 1 FACTOR ANALYSIS
2.5 RESEARCH ASSUMPTIONS
2.6 LIMITATIONS
2.7 SUMMARY OF CHANGES
3 EXECUTIVE SUMMARY (Page No. - 39)
FIGURE 11 NORTH AMERICA IT SERVICES MARKET SNAPSHOT, 2019–2026
FIGURE 12 HIGH GROWTH SEGMENTS IN THE MARKET
FIGURE 13 PROFESSIONAL SERVICES SEGMENT TO HOLD THE LARGEST MARKET SIZE, AMONG SERVICE TYPES, IN 2021
FIGURE 14 ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE, AMONG ORGANIZATION SIZE, IN 2021
FIGURE 15 ON-PREMISES SEGMENT TO HOLD A LARGER MARKET SIZE, AMONG DEPLOYMENT TYPES, IN 2021
FIGURE 16 OPERATIONS AND SUPPORT SEGMENT TO HOLD THE LARGEST MARKET SIZE, AMONG BUSINESS FUNCTIONS, IN 2021
FIGURE 17 GOVERNMENT AND DEFENSE SEGMENT TO HOLD THE LARGEST MARKET SIZE, AMONG VERTICALS, IN 2021
FIGURE 18 UNITED STATES TO HOLD A LARGER MARKET SIZE, AMONG COUNTRIES, IN 2021
4 PREMIUM INSIGHTS (Page No. - 44)
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE NORTH AMERICA IT SERVICES MARKET
FIGURE 19 GROWING ADOPTION OF CLOUD SERVICES DRIVES THE MARKET DURING THE FORECAST PERIOD
4.2 MARKET, BY SERVICE TYPE
FIGURE 20 PROFESSIONAL SERVICES SEGMENT TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
4.2.1 MARKET, BY PROFESSIONAL SERVICE
FIGURE 21 SYSTEM INTEGRATION SEGMENT TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
4.2.2 MARKET, BY MANAGED SERVICE
FIGURE 22 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE SEGMENT TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
4.3 MARKET, BY DEPLOYMENT TYPE
FIGURE 23 ON-PREMISES SEGMENT TO ACCOUNT FOR A LARGER SHARE IN 2021
4.4 MARKET, BY ORGANIZATION SIZE
FIGURE 24 ENTERPRISES SEGMENT TO ACCOUNT FOR A LARGER SHARE IN 2021
4.5 MARKET, BY BUSINESS FUNCTION
FIGURE 25 OPERATIONS AND SUPPORT FUNCTION TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
4.6 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL
FIGURE 26 GOVERNMENT AND DEFENSE VERTICAL TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 48)
5.1 INTRODUCTION
5.2 MARKET EVOLUTION
FIGURE 27 EVOLUTION OF THE NORTH AMERICAN IT SERVICES MARKET
5.3 MARKET DYNAMICS
FIGURE 28 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: NORTH AMERICAN IT SERVICES MARKET
5.3.1 DRIVERS
5.3.1.1 Increasing popularity of cloud services
5.3.1.2 Growing ICT spending and rising adoption of IT services among SMBs
5.3.1.3 Rising demand for secure IT infrastructure during the COVID-19 pandemic
5.3.1.4 Cost reduction and risk mitigation
5.3.2 RESTRAINTS
5.3.2.1 Concern over privacy and security
5.3.2.2 Concerns related to efficiency and effectiveness of IT services
5.3.3 OPPORTUNITIES
5.3.3.1 Surge in the adoption of cloud
5.3.3.2 Changing work environment amid COVID-19
5.3.3.3 Rising demand for system integrators
5.3.3.4 Potential opportunities in exploring next-generation IT technology in BFSI and healthcare sectors
5.3.4 CHALLENGES
5.3.4.1 Lack of seasoned professionals with the latest technological expertise
5.3.4.2 Complexities involved with the integration of third-party IT infrastructure with that of the organization
5.4 IMPACT OF COVID-19 ON NORTH AMERICA IT SERVICES MARKET
FIGURE 29 IMPACT OF COVID-19
5.5 COVID-19-DRIVEN MARKET DYNAMICS
5.5.1 DRIVERS AND OPPORTUNITIES
5.5.2 RESTRAINTS AND CHALLENGES
TABLE 2 COVID-19 IMPACT: NORTH AMERICAN IT SERVICES MARKET (2019–2021)
5.6 REGULATIONS
5.6.1 NORTH AMERICA
5.6.2 EUROPE
5.6.3 ASIA PACIFIC
5.6.4 MIDDLE EAST AND AFRICA
5.6.5 LATIN AMERICA
5.7 SUPPLY CHAIN
FIGURE 30 NORTH AMERICAN IT SERVICES MARKET: SUPPLY CHAIN ANALYSIS
5.8 ECOSYSTEM
TABLE 3 IT SERVICES MARKET: ECOSYSTEM
5.9 PATENT ANALYSIS
FIGURE 31 NUMBER OF PATENTS PUBLISHED
FIGURE 32 TOP FIVE PATENT OWNERS (GLOBAL)
TABLE 4 TOP TEN PATENT OWNERS (US)
5.10 PORTER’S FIVE FORCES ANALYSIS
FIGURE 33 NORTH AMERICAN IT SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS
TABLE 5 NORTH AMERICAN IT SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS
5.10.1 THREAT OF NEW ENTRANTS
5.10.2 THREAT OF SUBSTITUTES
5.10.3 BARGAINING POWER OF SUPPLIERS
5.10.4 BARGAINING POWER OF BUYERS
5.10.5 DEGREE OF COMPETITION
5.11 CASE STUDY ANALYSIS
5.11.1 CASE STUDY 1: SECURING A MULTI-NATIONAL BEVERAGE PRODUCER
5.11.2 CASE STUDY 2: CLOUD TRANSFORMATION USING SAP HANA ENTERPRISE CLOUD
5.11.3 CASE STUDY 3: MODERNIZING IT INFRASTRUCTURE OF A LEADING UTILITY COMPANY
5.12 TECHNOLOGICAL ANALYSIS
5.12.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING
5.12.2 BIG DATA AND ANALYTICS
5.12.3 CLOUD COMPUTING
6 NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE (Page No. - 71)
6.1 INTRODUCTION
FIGURE 34 MANAGED SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
6.1.1 SERVICE TYPES: MARKET DRIVERS
6.1.2 SERVICE TYPES: COVID-19 IMPACT
TABLE 6 NORTH AMERICA: IT SERVICES MARKET SIZE, BY SERVICE TYPE, 2015–2020 (USD BILLION)
TABLE 7 NORTH AMERICA: IT SERVICES MARKET SIZE, BY SERVICE TYPE, 2021–2026 (USD BILLION)
TABLE 8 UNITED STATES: IT SERVICES MARKET SIZE, BY SERVICE TYPE, 2015–2020 (USD BILLION)
TABLE 9 UNITED STATES: IT SERVICES MARKET SIZE, BY SERVICE TYPE, 2021–2026 (USD BILLION)
TABLE 10 CANADA: IT SERVICES MARKET SIZE, BY SERVICE TYPE, 2015–2020 (USD BILLION)
TABLE 11 CANADA: IT SERVICES MARKET SIZE, BY SERVICE TYPE, 2021–2026 (USD BILLION)
6.2 PROFESSIONAL SERVICES
FIGURE 35 CONSULTING SEGMENT TO GROW SUBSTANTIALLY AMONG ALL PROFESSIONAL SERVICES DURING THE FORECAST PERIOD
6.2.1 PROFESSIONAL SERVICES: NORTH AMERICA IT SERVICES MARKET DRIVERS
6.2.2 PROFESSIONAL SERVICES: COVID-19 IMPACT
TABLE 12 PROFESSIONAL SERVICES: MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 13 PROFESSIONAL SERVICES: MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 14 PROFESSIONAL SERVICES: UNITES STATES IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 15 PROFESSIONAL SERVICES: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 16 PROFESSIONAL SERVICES: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 17 PROFESSIONAL SERVICES: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
6.2.3 SYSTEM INTEGRATION
FIGURE 36 APPLICATION INTEGRATION SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
TABLE 18 SYSTEM INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 19 SYSTEM INTEGRATION: MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 20 SYSTEM INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 21 SYSTEM INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 22 SYSTEM INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 23 SYSTEM INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
6.2.3.1 Application integration
FIGURE 37 APPLICATION TESTING TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 24 APPLICATION INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 25 APPLICATION INTEGRATION: MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 26 APPLICATION INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 27 APPLICATION INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 28 APPLICATION INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 29 APPLICATION INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
6.2.3.1.1 Application development
6.2.3.1.2 Application testing
6.2.3.1.3 Application lifecycle management
6.2.3.2 Infrastructure integration
FIGURE 38 MOBILITY SEGMENT TO GROW AT THE HIGHEST CAGR AMONG INFRASTRUCTURE INTEGRATION SERVICES DURING THE FORECAST PERIOD
TABLE 30 INFRASTRUCTURE INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 31 INFRASTRUCTURE INTEGRATION: MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 32 INFRASTRUCTURE INTEGRATION: UNITES STATES IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 33 INFRASTRUCTURE INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 34 INFRASTRUCTURE INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 35 INFRASTRUCTURE INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
6.2.3.2.1 Data center
6.2.3.2.2 Mobility
6.2.3.2.3 Network
6.2.3.2.4 Other infrastructure integrations
6.2.4 TRAINING AND EDUCATION
6.2.5 CONSULTING
6.3 MANAGED SERVICES
FIGURE 39 MANAGED MOBILITY TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
6.3.1 MANAGED SERVICES: NORTH AMERICA IT SERVICES MARKET DRIVERS
6.3.2 MANAGED SERVICES: COVID-19 IMPACT
TABLE 36 MANAGED SERVICES: MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 37 MANAGED SERVICES: MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 38 MANAGED SERVICES: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 39 MANAGED SERVICES: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
TABLE 40 MANAGED SERVICES: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION)
TABLE 41 MANAGED SERVICES: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION)
6.3.3 MANAGED SECURITY
6.3.4 MANAGED NETWORK
6.3.5 MANAGED DATA CENTER AND IT INFRASTRUCTURE
6.3.6 MANAGED COMMUNICATION AND COLLABORATION SERVICE
6.3.7 MANAGED MOBILITY
6.3.8 MANAGED INFORMATION
6.4 TELECOM SERVICES
7 NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE (Page No. - 92)
7.1 INTRODUCTION
FIGURE 40 SMALL AND MEDIUM-SIZED BUSINESSES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
7.1.1 ORGANIZATION SIZE: MARKET DRIVERS
7.1.2 ORGANIZATION SIZE: COVID-19 IMPACT
7.2 SMALL AND MEDIUM-SIZED BUSINESSES
7.3 ENTERPRISES
TABLE 42 NORTH AMERICA: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD BILLION)
TABLE 43 NORTH AMERICA: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD BILLION)
TABLE 44 UNITED STATES: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD BILLION)
TABLE 45 UNITED STATES: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD BILLION)
TABLE 46 CANADA: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD BILLION)
TABLE 47 CANADA: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD BILLION)
8 NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT TYPE (Page No. - 96)
8.1 INTRODUCTION
FIGURE 41 CLOUD SEGMENT TO BE THE MAJOR DEPLOYMENT TYPE DURING THE FORECAST PERIOD
8.1.1 DEPLOYMENT TYPES: MARKET DRIVERS
8.1.2 DEPLOYMENT TYPES: COVID-19 IMPACT
TABLE 48 NORTH AMERICA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2015–2020 (USD BILLION)
TABLE 49 NORTH AMERICA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD BILLION)
TABLE 50 UNITED STATES: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2015–2020 (USD BILLION)
TABLE 51 UNITED STATES: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD BILLION)
TABLE 52 CANADA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2015–2020 (USD BILLION)
TABLE 53 CANADA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD BILLION)
8.2 ON-PREMISES
8.3 CLOUD
9 NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION (Page No. - 100)
9.1 INTRODUCTION
FIGURE 42 SALES AND MARKETING BUSINESS FUNCTION TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
9.1.1 BUSINESS FUNCTIONS: MARKET DRIVERS
9.1.2 BUSINESS FUNCTIONS: COVID-19 IMPACT
TABLE 54 NORTH AMERICA: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2015–2020 (USD BILLION)
TABLE 55 NORTH AMERICA: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD BILLION)
TABLE 56 UNITED STATES: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2015–2020 (USD BILLION)
TABLE 57 UNITED STATES: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD BILLION)
TABLE 58 CANADA: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2015–2020 (USD BILLION)
TABLE 59 CANADA: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD BILLION)
9.2 HUMAN RESOURCE
9.3 FINANCE AND ACCOUNTING
9.4 SALES AND MARKETING
9.5 SUPPLY CHAIN MANAGEMENT
9.6 OPERATIONS AND SUPPORT
9.7 MANUFACTURING
10 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL (Page No. - 106)
10.1 INTRODUCTION
FIGURE 43 HEALTHCARE VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
10.1.1 VERTICALS: MARKET DRIVERS
10.1.2 VERTICALS: COVID-19 IMPACT
TABLE 60 NORTH AMERICA: IT SERVICES MARKET SIZE, BY VERTICAL, 2015–2020 (USD BILLION)
TABLE 61 NORTH AMERICA: IT SERVICES MARKET SIZE, BY VERTICAL, 2021–2026 (USD BILLION)
TABLE 62 UNITED STATES: IT SERVICES MARKET SIZE, BY VERTICAL, 2015–2020 (USD BILLION)
TABLE 63 UNITED STATES: IT SERVICES MARKET SIZE, BY VERTICAL, 2021–2026 (USD BILLION)
TABLE 64 CANADA: IT SERVICES MARKET SIZE, BY VERTICAL, 2015–2020 (USD BILLION)
TABLE 65 CANADA: IT SERVICES MARKET SIZE, BY VERTICAL, 2021–2026 (USD BILLION)
10.2 GOVERNMENT AND DEFENSE
10.3 BANKING, FINANCIAL SERVICES AND INSURANCE
10.4 HEALTHCARE
10.5 MEDIA AND ENTERTAINMENT
10.6 CONSUMER GOODS AND RETAIL
10.7 COMMUNICATION AND TECHNOLOGY
10.8 OTHER VERTICALS
11 COMPETITIVE LANDSCAPE (Page No. - 112)
11.1 OVERVIEW
FIGURE 44 COMPANIES ADOPTED PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS AS THE KEY GROWTH STRATEGIES BETWEEN 2020 AND 2021
11.2 MARKET EVALUATION FRAMEWORK
FIGURE 45 MARKET EVALUATION FRAMEWORK, 2018–2020
11.3 MARKET RANKING
TABLE 66 MARKET RANKING, 2020
11.4 COMPETITIVE SCENARIO
FIGURE 46 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES IN THE PAST FIVE YEARS
11.4.1 NEW PRODUCT LAUNCHES/UPGRADATION
TABLE 67 NEW PRODUCT LAUNCHES, 2017–2021
11.4.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
TABLE 68 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2019–2021
11.4.3 MERGERS AND ACQUISITIONS
TABLE 69 MERGERS AND ACQUISITIONS, 2019–2021
11.4.4 EXPANSIONS
TABLE 70 EXPANSIONS, 2019–2021
12 COMPANY PROFILES (Page No. - 125)
12.1 INTRODUCTION
(Business Overview, Products & Services, Key Insights, Recent Developments, MnM View)*
12.2 IBM
TABLE 71 IBM: BUSINESS OVERVIEW
FIGURE 47 IBM: COMPANY SNAPSHOT
TABLE 72 IBM: SERVICES OFFERED
TABLE 73 IBM: PRODUCT LAUNCHES AND BUSINESS EXPANSIONS
TABLE 74 IBM: DEALS
12.3 HEWLETT PACKARD ENTERPRISE
TABLE 75 HPE: BUSINESS OVERVIEW
FIGURE 48 HPE: COMPANY SNAPSHOT
TABLE 76 HPE: SERVICES OFFERED
TABLE 77 HPE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
TABLE 78 HPE: DEALS
12.4 ACCENTURE
TABLE 79 ACCENTURE: BUSINESS OVERVIEW
FIGURE 49 ACCENTURE: COMPANY SNAPSHOT
TABLE 80 ACCENTURE: SERVICES OFFERED
TABLE 81 ACCENTURE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
TABLE 82 ACCENTURE: DEALS
12.5 CISCO
TABLE 83 CISCO: BUSINESS OVERVIEW
FIGURE 50 CISCO: COMPANY SNAPSHOT
TABLE 84 CISCO: NEW LAUNCHES
TABLE 85 CISCO: DEALS
12.6 WIPRO
TABLE 86 WIPRO: BUSINESS OVERVIEW
FIGURE 51 WIPRO: COMPANY SNAPSHOT
TABLE 87 WIPRO: SERVICES OFFERED
TABLE 88 WIPRO: SERVICE LAUNCHES & BUSINESS EXPANSIONS
TABLE 89 WIPRO: DEALS
12.7 HCL
TABLE 90 HCL: BUSINESS OVERVIEW
FIGURE 52 HCL: COMPANY SNAPSHOT
TABLE 91 HCL: SERVICES OFFERED
TABLE 92 HCL: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
TABLE 93 HCL: DEALS
12.8 COGNIZANT
TABLE 94 COGNIZANT: BUSINESS OVERVIEW
FIGURE 53 COGNIZANT: COMPANY SNAPSHOT
TABLE 95 COGNIZANT: SERVICES OFFERED
TABLE 96 COGNIZANT: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
TABLE 97 COGNIZANT: DEALS
12.9 INFOSYS
TABLE 98 INFOSYS: BUSINESS OVERVIEW
FIGURE 54 INFOSYS: COMPANY SNAPSHOT
TABLE 99 INFOSYS: SERVICES OFFERED
TABLE 100 INFOSYS: PRODUCT LAUNCHES AND BUSINESS EXPANSIONS
TABLE 101 INFOSYS: DEALS
12.10 RACKSPACE
TABLE 102 RACKSPACE: BUSINESS OVERVIEW
FIGURE 55 RACKSPACE: COMPANY SNAPSHOT
TABLE 103 RACKSPACE: NEW LAUNCHES
TABLE 104 RACKSPACE: DEALS
12.11 TCS
TABLE 105 TCS: BUSINESS OVERVIEW
FIGURE 56 TCS: COMPANY SNAPSHOT
TABLE 106 TCS: NEW LAUNCHES
TABLE 107 TCS: DEALS
12.12 FUJITSU
12.13 CAPGEMINI
12.14 ERICSSON
12.15 HUAWEI TECHNOLOGIES CO. LTD.
12.16 NOKIA NETWORKS
12.17 GTT COMMUNICATIONS
12.18 SAP
12.19 DXC
12.20 NTT DATA
12.21 NEC
12.22 DELOITTE
12.23 VIRTUSTREAM
12.24 DIGITALOCEAN
12.25 BLUELOCK
12.26 NAVISITE
12.27 CENTURYLINK
12.28 INFOR
12.29 OPENTEXT
12.30 CITRIX
12.31 IFS
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.
13 ADJACENT/RELATED MARKETS (Page No. - 180)
13.1 INTRODUCTION
13.1.1 RELATED MARKETS
13.1.2 LIMITATIONS
13.2 CLOUD COMPUTING
TABLE 108 NORTH AMERICA: CLOUD COMPUTING MARKET SIZE, BY SERVICE MODEL, 2020–2026 (USD BILLION)
TABLE 109 NORTH AMERICA: CLOUD COMPUTING MARKET SIZE, BY VERTICAL, 2020–2026 (USD BILLION)
13.3 CLOUD PROFESSIONAL SERVICES
TABLE 110 NORTH AMERICA: CLOUD PROFESSIONAL SERVICES MARKET SIZE, BY SERVICE TYPE, 2020–2026 (USD MILLION)
TABLE 111 NORTH AMERICA: CLOUD PROFESSIONAL SERVICES MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
14 APPENDIX (Page No. - 184)
14.1 DISCUSSION GUIDE
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.3 AVAILABLE CUSTOMIZATIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS
The study involved 4 major activities to estimate the current market size of North America IT Services Exhaustive secondary research was done to collect information on the market, the peer market, and the parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. After that, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments.
Secondary Research
In the secondary research process, various secondary sources were referred to for identifying and collecting information for this study. The secondary sources included annual reports, press releases, and investor presentations of companies; whitepapers such as Cisco Cloud Index; certified publications; and articles from recognized associations, such as data center knowledge and government publishing sources. The research study involved the use of extensive secondary sources, directories, and databases, such as D&B Hoovers, DiscoverOrg, Factiva, Bloomberg BusinessWeek, Statista.com, respective Company websites, to identify and collect information useful for this technical, market-oriented, and commercial study of the cloud computing market. Secondary research was mainly used to obtain key information about the industry’s value chain, the total pool of key players, market classification and segmentation as per the industry trends to the bottom-most level, regional markets, and key developments from both market and technology-oriented perspectives.
Primary Research
In the primary research process, various primary sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. Primary sources from the supply-side included industry experts, such as Chief Executive Officers (CEOs), Chief Technological Officers (CTOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from various key companies and organizations providing cloud computing services. The primary sources from the demand side included the end-users of cloud computing services, which included Chief Information Officers (CIOs), IT technicians and technologists, and IT managers at public and investor-owned utilities.
The following figure depicts the breakup of the primary profiles:
To know about the assumptions considered for the study, download the pdf brochure
Market Size Estimation
Both top-down and bottom-up approaches were used to estimate and validate the total size of the North America IT Services market. They were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:
- The key players in the industry and markets have been identified through extensive secondary research.
- The industry’s supply chain and market size, in terms of value, have been determined through primary and secondary research processes.
- All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.
Data Triangulation
After arriving at the overall market size—using the market size estimation processes as explained above—the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, the data triangulation and market breakup procedures were employed, wherever applicable. The data was triangulated by studying several factors and trends from both, the demand and supply sides, in the North America IT Services market.
Report Objectives
- To define, describe, and forecast the North America IT services market basis professional, managed, and telecom services, organization size, deployment type, business function, and vertical.
- To forecast the market size of the subsegments with respect to the North American regions (along with countries)
- To strategically analyze micro-markets with respect to individual growth trends, future prospects, and contributions to the total market
- To provide a detailed information regarding the major factors influencing the growth of the market (Drivers, Restraints, Opportunities, and industry-specific Challenges)
- To analyze the opportunities in the market for the stakeholders and details of the competitive landscape for the market leaders
- To strategically profile key players and comprehensively analyze their market shares and core competencies
- To track and analyze competitive developments, such as mergers and acquisitions, new product developments, and partnerships and collaborations, in the market
Available Customizations
With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs and on best effort basis for profiling of additional market players.
- Triangulate with your Own Data
- Get Data as per your Format and Definition
- Gain a Deeper Dive on a Specific Application, Geography, Customer or Competitor
- Any level of Personalization
- What are the Known and Unknown Adjacencies Impacting the North America IT Services Market
- What will your New Revenue Sources be?
- Who will be your Top Customer; what will make them switch?
- Defend your Market Share or Win Competitors
- Get a Scorecard for Target Partners
Growth opportunities and latent adjacency in North America IT Services Market