[131 Pages Report] The PC as a Service market (PCaaS) is projected to reach USD 141.6 billion by 2024 from USD 15.9 billion in 2019, at a CAGR of 54.9%. The growth of the PCaaS market is driven by factors such as the inclination of businesses toward the OPEX model rather than the CAPEX model, and the superior benefits offered by PCaaS business model. Also, additional advantages of the PCaaS model, such as flexibility and scalability, are expected to drive the PCaaS market.
The PC as a service market based on offerings is segmented into hardware, software, and services. PCaaS market for software offerings is expected to grow at the highest CAGR during the forecast period. Software is designed to generate and automate computer programs, which transform data into specific information. PCaaS subscription offers customized software as per the end-user requirements. Software offerings in PCaaS include operating system/imaging, security software, asset management, as well as other factory-installed software. Companies operating in this space are approaching different independent software vendors (ISVs) for catering to the needs of end-users. PCaaS subscription provides upgrades and maintenance of software on a timely basis at a reasonable cost, allowing companies to enhance productivity and patch security flaws.
The PC as a service market has been segmented based on enterprise type into small & medium-sized enterprises (SMEs), and large enterprises. The SMEs segment is expected to dominate the market during the forecast period. Small firms are generally those with less than 100 employees, while medium-sized enterprises have at the most 500 workers. SMEs are expected to witness high adoption of the PCaaS model in the coming years, owing to the benefits offered by these solutions, including low capital expenditure. Moreover, it is expected that medium-sized enterprises in mature markets, lacking budget or capabilities to invest in automation, are expected to shift to outsourced service desk solutions in the near future, which will further create opportunities for PCaaS vendors in this segment.
PC as a service market is segmented into verticals including IT & telecommunications; healthcare & life sciences; education; BFSI; government; and others (retail and manufacturing). The IT & telecommunications vertical to grow at the highest CAGR, during the forecast period owing to increasing awareness and shifting the organization’s preference toward OPEX business model. PCaaS offers timely upgrades & maintenance of hardware and software, allowing companies to reduce IT burdens; moreover, it helps to avoid technological obsolescence, which ultimately enhances productivity. Companies operating in this space are witnessing severe competition in the market. Telecom operators need to innovate to retain customers and tap new markets to expand; thus, adopting PCaaS will help them to gain competitive advantage.
The region is home to some of the major PCaaS providers such as HP, Dell, Microsoft, and CompuCom. The service providers, ranging from small businesses to multinational companies, in this region, have extensive expertise in managing the infrastructure and maintaining operations. The high demand for PCs in various industries is a dominant driving force substantiating the market growth in the region. Digital transformation in the region is driving investment in PCs, security, and hosted services, and this trend is further likely to create opportunities for PCaaS vendors. Hence, North America holds the largest share of the overall PC as a service market.
Lenovo (Hong Kong), Hewlett-Packard (US), Dell Technologies (US), CompuCom Systems (US), Microsoft (US), Hemmersbach (Germany), Service IT Direct (Bizbang) (US), StarHub (Singapore), Telia (Sweden), Arrow Electronics (US), and SHI International (US) are key players operating in this space.
Report Metric |
Details |
Report Name |
PC as a Service Market |
Base year considered |
2018 |
Forecast period |
2019–2024 |
Forecast units |
Value, USD million/billion |
Segments covered |
Offering, Enterprise Type, Vertical, and Geography |
Regions covered |
North America, Europe, APAC, and RoW |
Companies covered |
Lenovo (Hong Kong), Hewlett-Packard (US), Dell Technologies (US), CompuCom Systems (US), Microsoft (US), Hemmersbach (Germany), Service IT Direct (Bizbang) (US), StarHub (Singapore), Telia (Sweden), Arrow Electronics (US), SHI International (US), Softcat (England), Computer System Australia (CSA) (Australia), PC Connection (US), ATEA Group (Norway), SYNNEX Corporation (US), Zones (US), CHG-MERIDIAN (Germany), Innova Technology Services (UK), Utopic Software (US), Intel Corporation (US), XMA LTD (England), Capgemini (France), RAM-Tech PC Solutions (US), Panasonic Corporation (Japan), and Computacentre (UK) are key players operating in this space. |
In this report, the PCaaS market is segmented into the following categories:
Which enterprise type is the largest adopter of PC as a Services?
Small and medium sized enterprises (SMEs) are expected to witness high adoption of the PCaaS model in the coming years, owing to the benefits offered by these solutions, including low capital expenditure. Moreover, it is expected that medium-sized enterprises in mature markets, lacking budget or capabilities to invest in automation, are expected to shift to outsourced service desk solutions in the near future, which will further create opportunities for PCaaS vendors in this segment.
Which are the major companies in the PC as a Service market?
Major key players in PCaaS market are Lenovo (Hong Kong), Hewlett-Packard (US), Dell Technologies (US), CompuCom Systems (US), Microsoft (US), Hemmersbach (Germany), Service IT Direct (Bizbang) (US), StarHub (Singapore), Telia (Sweden), Arrow Electronics (US), and SHI International (US). Potential demand for PCaaS in untapped regions such as Asia Pacific (APAC) and Rest of the World (RoW), and increase in revenue of Managed Service Provider companies (MSPs) by offering PCaaS solutions opening up huge opportunities in this market.
What are the drivers and opportunities for the PC as a Service market?
The growth of the PCaaS market is driven by factors such as the inclination of businesses toward the OPEX model rather than the CAPEX model, and the superior benefits offered by PCaaS business model. Also, additional advantages of the PCaaS model, such as flexibility and scalability, are expected to drive the PCaaS market.
What are the major offerings of software vendors in PCaaS ecosystem?
Software offerings in PCaaS include operating system/imaging, security software, asset management, as well as other factory-installed software. Companies operating in this space are approaching different independent software vendors (ISVs) for catering to the needs of end-users. PCaaS subscription provides upgrades and maintenance of software on a timely basis at a reasonable cost, allowing companies to enhance productivity and patch security flaws.
What are the trends prevalent in the market?
Rising trend of OEMs becoming multibrand hardware providers and growing number of Managed Service Provider companies are the prevalent trends in the market.
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Table of Contents
1 Introduction (Page No. - 16)
1.1 Study Objectives
1.2 Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Years Considered
1.4 Currency
1.5 Limitations
1.6 Stakeholders
2 Research Methodology (Page No. - 19)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Major Secondary Sources
2.1.1.2 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Data From Primary Sources
2.1.2.3 Key Industry Insights
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.1.1 Approach for Capturing Market Size By Bottom-Up Analysis
2.2.2 Top-Down Approach
2.2.2.1 Approach for Capturing Market Size By Top-Down Analysis
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions
3 Executive Summary (Page No. - 27)
4 Premium Insights (Page No. - 31)
4.1 Attractive Opportunities for Growth of PC as a Service Market
4.2 Global PCaaS Market, By Offering
4.3 Global PCaaS Market, By Enterprise Type
4.4 Global PCaaS Market, By Vertical
4.5 Global PCaaS Market, By Geography
5 Market Overview (Page No. - 34)
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Inclination Toward OPEX Model Rather Than Capex Model
5.2.1.2 Superior Benefits of PCaaS Business Model
5.2.1.3 Additional Advantages of PCaaS Model Such as Flexibility and Scalability
5.2.2 Restraints
5.2.2.1 Absence of Awareness in Field of PCaaS in Developing Countries
5.2.2.2 Lack of Product Differentiation
5.2.3 Opportunities
5.2.3.1 Probability of Adoption of PCaaS By Small and Medium-Sized Enterprises
5.2.3.2 Potential Demand for PCaaS in Untapped Regions – APAC and RoW
5.2.3.3 Increase in Revenue of Msps By Offering PCaaS Solutions
5.2.4 Challenges
5.2.4.1 Security and Data Protection Risks in BFSI
6 Industry Trends (Page No. - 39)
6.1 Introduction
6.2 Value Chain Analysis
6.2.1 Solution Providers
6.2.2 Managed Service Providers
6.2.3 End Users
6.3 Industry Trends
6.3.1 Rising Trend of Oems Becoming Multibrand Hardware Providers
6.3.2 Growing Number of Managed Service Providers
7 PCaaS Market, By Offering (Page No. - 41)
7.1 Introduction
7.2 Hardware
7.2.1 DesKTops
7.2.1.1 APAC to Account for Largest Demand of DesKTops By 2024
7.2.2 Laptops, Notebooks, and Tablets
7.2.2.1 Features Including Portability, and Reduced Workspace to Drive the Market for Laptops, Notebooks, and Tablets
7.3 Software
7.3.1 North America to Account for Largest Demand of Software By 2024
7.4 Services
7.4.1 Growing Demand for Support and Maintenance Services to Drive the Market for PCaaS
8 PCaaS Market, By Enterprise Type (Page No. - 48)
8.1 Introduction
8.2 Small and Medium-Sized Enterprises (SMEs)
8.2.1 Shifting Sme’s Preference Towards OPEX Business Model to Propel the Market for PCaaS
8.3 Large Enterprises
8.3.1 Reduction in IT Support and Procurement Workload to Create Demand for PCaaS in This Segment
9 PCaaS Market, By Vertical (Page No. - 53)
9.1 Introduction
9.2 IT & Telecommunications
9.2.1 North America to Account for Largest Demand of PCaaS By 2024
9.3 Healthcare & Life Sciences
9.3.1 the Growing Need to Provide Better Services to Patients to Drive the Market for PCaaS in Healthcare & Life Science Vertical
9.4 Education
9.4.1 Increasing use of Technology to Develop and Train Students Effectively Will Propel the Market of PCaaS
9.5 Banking, Financial Services and Insurance (BFSI)
9.5.1 Increasing Awareness About PCaaS Solution in BFSI to Drive This Market
9.6 Government
9.6.1 Growing Interest of Government Agencies Towards PCaaS Solution to Drive This Market
9.7 Other (Retail and Manufacturing)
9.7.1 Retail and Manufacturing are the Major Contributors for PCaaS in This Segment
10 Geographic Analysis (Page No. - 61)
10.1 Introduction
10.2 North America
10.2.1 US
10.2.1.1 US Provides a Suitable Environment, in Terms of Government Regulations and Compliance, for Startups and SMEs.
10.2.2 Canada and Mexico
10.2.2.1 Rising Awareness to Boost PCaaS Adoption in These Countries
10.3 Europe
10.3.1 UK
10.3.1.1 PCaaS Solution is Widely Being Used By Public and Private Organizations Across the UK
10.3.2 France
10.3.2.1 France has Strong Economic Fundamentals and Robust and Knowledge-Intensive Industrial Structure
10.3.3 Germany
10.3.3.1 Germany is Home to Leading Daas Providers Such as Chg-Meridian and Hemmersbach
10.3.4 Rest of Europe
10.4 APAC
10.4.1 Australia & New Zealand
10.4.1.1 Leading PCaaS Companies Such as Lenovo, HP, and Dell Have Recently Expanded Their Business in Australia
10.4.2 India
10.4.2.1 HP is Amongst the Leading Companies That Have Been Offering Daas in India
10.4.3 Japan
10.4.3.1 Increasing Adoption of PCaaS in Education, Government, and BFSI Verticals is Driving Japanese Market
10.4.4 China
10.4.4.1 China’s It Industry has Experienced Impressive Growth in the Last Few Years
10.4.5 Rest of APAC
10.5 Rest of the World
10.5.1 Rising Demand for Service Offerings to Drive the Market for PCaaS in Rest of the World
11 Competitive Landscape (Page No. - 78)
11.1 Overview
11.2 Player Ranking Analysis: PCaaS Market
11.3 Competitive Leadership Mapping
11.3.1 Visionary Leaders
11.3.2 Dynamic Differentiators
11.3.3 Innovators
11.3.4 Emerging Companies
11.4 Competitive Situations and Trends
11.4.1 Product Launches and Developments
11.4.2 Agreements, Partnerships, Contracts, Joint Ventures, and Collaborations
11.4.3 Expansions and Investments
11.4.4 Mergers and Acquisitions
12 Company Profiles (Page No. - 86)
(Business Overview, Products/Solutions Offered, Recent Developments, SWOT Analysis, and MnM View)*
12.1 Introduction
12.2 Key Players
12.2.1 Lenovo
12.2.2 Hewlett-Packard Company (HP)
12.2.3 Dell Technologies
12.2.4 CompuCom Systems (Office Depot)
12.2.5 Microsoft
12.2.6 HEMMersbach GmbH & Co. Kg
12.2.7 Service IT Direct (Bizbang)
12.2.8 StarHub
12.2.9 Telia
12.2.10 Arrow Electronics
12.2.11 SHI International Corp.
12.3 Other Important Players
12.3.1 Softcat
12.3.2 Computer System Australia (CSA)
12.3.3 PC Connection
12.3.4 Atea Global Services (Atea Group)
12.3.5 Synnex Corporation
12.3.6 Zones
12.3.7 Chg-Meridian
12.3.8 Innova Technology Services
12.4 Key Innovators
12.4.1 Utopic Software
12.4.2 Intel Corporation
12.4.3 XMA Ltd
12.4.4 Capgemini
12.4.5 Ram-Tech PC Solutions
12.4.6 Panasonic Corporation
12.4.7 Computacentre
*Details on Business Overview, Products/Solutions Offered, Recent Developments, SWOT Analysis, and MnM View Might Not be Captured in Case of Unlisted Companies.
13 Appendix (Page No. - 124)
13.1 Insights From Industry Experts
13.2 Discussion Guide
13.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.4 Available Customizations
13.5 Related Reports
13.6 Author Details
List of Tables (34 Tables)
Table 1 PC as a Service Market, By Offering, 2016—2024 (USD Billion)
Table 2 PC as a Service Market for Hardware, By Region, 2016—2024 (USD Billion)
Table 3 PC as a Service Market, By Device Type, 2016—2024 (USD Million)
Table 4 PCaaS Market for DesKTops, By Region, 2016—2024 (USD Million)
Table 5 PCaaS Market for Laptops, Notebooks, and Tablets, By Region, 2016—2024 (USD Million)
Table 6 PCaaS Market for Software, By Region, 2016—2024 (USD Billion)
Table 7 PCaaS Market for Services, By Region, 2016—2024 (USD Billion)
Table 8 PCaaS Market, By Enterprise Type, 2016—2024 (USD Billion)
Table 9 PCaaS Market for SMEs, By Region, 2016—2024 (USD Billion)
Table 10 PCaaS Market for Large Enterprises, By Region, 2016—2024 (USD Billion)
Table 11 PCaaS Market, By Vertical, 2016—2024 (USD Billion)
Table 12 PCaaS Market for IT & Telecommunications, By Region, 2016—2024 (USD Million)
Table 13 PCaaS Market for Healthcare & Life Sciences, By Region, 2016—2024 (USD Million)
Table 14 PCaaS Market for Education Vertical, By Region, 2016—2024 (USD Million)
Table 15 PCaaS Market for BFSI, By Region, 2016—2024 (USD Million)
Table 16 PCaaS Market for Government, By Region, 2016—2024 (USD Million)
Table 17 PCaaS Market for Other Verticals (Retail & Manufacturing), By Region, 2016—2024 (USD Million)
Table 18 PCaaS Market, By Region, 2016—2024 (USD Billion)
Table 19 PCaaS Market in North America, By Offering, 2016—2024 (USD Billion)
Table 20 PCaaS Market in North America, By Device Type, 2016—2024 (USD Million)
Table 21 PCaaS Market in North America, By Enterprise Type, 2016—2024 (USD Billion)
Table 22 PCaaS Market in North America, By Vertical, 2016—2024 (USD Million)
Table 23 PCaaS Market in Europe, By Offering, 2016—2024 (USD Billion)
Table 24 PCaaS Market in Europe, By Device Type, 2016—2024 (USD Million)
Table 25 PCaaS Market in Europe, By Enterprise Type, 2016—2024 (USD Billion)
Table 26 PCaaS Market in Europe, By Vertical, 2016—2024 (USD Million)
Table 27 PCaaS Market in APAC, By Offering, 2016—2024 (USD Million)
Table 28 PCaaS Market in APAC, By Device Type, 2016—2024 (USD Million)
Table 29 PCaaS Market in APAC, By Enterprise Type, 2016—2024 (USD Billion)
Table 30 PCaaS Market in APAC, By Vertical, 2016—2024 (USD Million)
Table 31 PCaaS Market in RoW, By Offering, 2016—2024 (USD Million)
Table 32 PCaaS Market in RoW, By Device Type, 2016—2024 (USD Million)
Table 33 PCaaS Market in RoW, By Enterprise Type, 2016—2024 (USD Million)
Table 34 PCaaS Market in RoW, By Vertical, 2016—2024 (USD Million)
List of Figures (42 Figures)
Figure 1 PCaaS a Service Market Segmentation
Figure 2 PC as a Service Market: Research Design
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Data Triangulation
Figure 6 Global PCaaS Market 2016–2024 (USD Billion)
Figure 7 PCaas Market for Software Offerings to Register Highest CAGR, During Forecast Period
Figure 8 Small and Medium-Sized Enterprises (SMEs) to Hold Larger Size of PCaaS Market During Forecast Period
Figure 9 IT & Telecommunications Vertical to Dominate PCaaS Market, During Forecast Period
Figure 10 Market in APAC to Register Highest CAGR During Forecast Period
Figure 11 PCaaS Market Expected to Exhibit High Growth From 2019 to 2024
Figure 12 PCaaS Market for Software Offerings to Grow at Highest CAGR During Forecast Period
Figure 13 PCaaS Market for Small and Medium-Sized Enterprises to Hold Larger Size During Forecast Period
Figure 14 IT & Telecommunications Vertical to Hold Largest Size of PCaaS Market During Forecast Period
Figure 15 North America to Account for Largest Size of PCaaS Market During Forecast Period
Figure 16 PCaaS Market: Drivers, Restraints, Opportunities, and Challenges
Figure 17 PCaaS Market: Value Chain Analysis
Figure 18 PCaaS Market, By Offering
Figure 19 PCaaS Market for Software Offerings to Grow at Highest CAGR During Forecast Period
Figure 20 Expenditure on Older PC
Figure 21 PCaaS Market, By Enterprise Type
Figure 22 Small and Medium-Sized Enterprises (SMEs) to Hold Larger Size of PCaaS Market During Forecast Period
Figure 23 PCaaS Market, By Vertical
Figure 24 IT & Telecommunications to Exhibit Highest CAGR in PCaaS Market During Forecast Period
Figure 25 PCaaS Market, By Region
Figure 26 APAC to Exhibit Highest CAGR in PCaaS Market During Forecast Period
Figure 27 APAC to Register Highest CAGR in PCaaS Market During Forecast Period
Figure 28 North America: PCaaS Market Snapshot
Figure 29 Europe: PCaaS Market Snapshot
Figure 30 Private Sector Businesses in UK
Figure 31 APAC: PCaaS Market Snapshot
Figure 32 Key Developments By Leading Players in Market From 2016 to 2019
Figure 33 Ranking of Key Players in PCaaS Market, 2018
Figure 34 PCaaS Market (Global) Competitive Leadership Mapping, 2018
Figure 35 Lenovo: Company Snapshot
Figure 36 Hewlett-Packard Company (HP): Company Snapshot
Figure 37 Dell Technologies: Company Snapshot
Figure 38 CompuCom Systems (Office Depot): Company Snapshot
Figure 39 Microsoft: Company Snapshot
Figure 40 StarHub: Company Snapshot
Figure 41 Telia: Company Snapshot
Figure 42 Arrow Electronics: Company Snapshot
The study involved four major activities in estimating the current size of the PC as a Service (PCaaS) market. Exhaustive secondary research was done to collect information on the market, including the peer market and parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, market breakdown and data triangulation were used to estimate the market size of segments and subsegments.
In the secondary research process, various secondary sources have been referred to for identifying and collecting information relevant to this study. Secondary sources include annual reports, press releases, and investor presentations of companies, white papers, certified publications, and databases. Secondary research has been mainly conducted to obtain key information about the industry’s value chain, market classification, and segmentation with respect to industry trends, geographic outreach, and key developments in the recent past. The secondary data has been collected and analyzed to arrive at the overall market size, which has been validated further through primary research.
In the primary research process, various primary sources from both supply and demand sides have been interviewed to obtain qualitative and quantitative information relevant to this report. Extensive primary research has been conducted after understanding and analyzing the PCaaS market through secondary research. Several primary interviews have been conducted with leaders from both demand- and supply-side vendors across four major regions, namely, North America, Europe, APAC, and RoW. Approximately 40% of the primary interviews have been conducted with the demand side and 60% with the supply side. This primary data has been collected mainly through telephonic interviews, which consist of 80% of the total primary interviews; however, questionnaires and e-mails have also been used to collect the data.
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In the complete market engineering process, both the top-down and bottom-up approaches have been used along with several data triangulation methods to perform market estimation and forecasting for the overall market segments and subsegments listed in this report. The key players in the PCaaS market have been identified through secondary research, and their geographic revenue mixes in the respective regions have been determined through primary and secondary research. This entire research methodology includes the study of annual and financial reports of the top players as well as interviews with experts (such as CEOs, VPs, directors, and marketing executives) for key insights (both quantitative and qualitative). All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources. All the possible parameters that affect the markets covered in this research study have been accounted for, viewed in detail, verified through primary research, and analyzed to obtain the final quantitative and qualitative data. This data has been consolidated and supplemented with detailed inputs and analyses from MarketsandMarkets and presented in this report.
After arriving at the overall market size from the market size estimation process explained above, the total market has been split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics for all the segments and subsegments, the data triangulation and market breakdown procedures have been employed, wherever applicable. The data has been triangulated by studying various factors and trends from both the demand and supply sides. Along with this, the market has been validated using both the top-down and bottom-up approaches.
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Growth opportunities and latent adjacency in PC as a Service Market
What are the growth opportunities for the PC as a Service market? What are the market dynamics? Who are the key players in this market?
Who are the key players in PC as a Service market? We are looking for market share analysis and the top players, along with their product offerings and business growth opportunities in this market.
Different types of devices are used in PC as a Service model. What are those devices and their market share in PC as a Service market?