Debt Collection Software Market

Debt Collection Software Market by Component (Software, Services), Organization Size, Deployment Type, User Type (Financial Institutions, Collection Agencies, Healthcare, Government, Telecom & Utilities), and Region - Global Forecast to 2024

Report Code: TC 6578 Aug, 2019, by marketsandmarkets.com

[128 Pages Report] MarketsandMarkets forecasts the debt collection software market size to grow from USD 2.9 billion in 2019 to USD 4.6 billion by 2024, at a CAGR of 9.6% from 2019 to 2024. The increasing need for self-service payments models to speed up the collection process and automation in the debt collection process are some of the major factors expected to drive the growth of this market.

Debt Collection Software Market

The software segment is expected to hold a larger market size during the forecast period

Based on the component, the debt collection software market is segmented into software and services. The debt collection software refers to the tools that help creditors and third-party collection agencies manage credit risk and recover delinquent debts from debtors. The software enables collection agencies, financial institutions, and lending firms to redefine their collection strategies and increase customer satisfaction by offering various payment options for the debts owed to them.

Small and medium-sized enterprise segment to grow at a higher rate during the forecast period

Based on organization size, the debt collection software market is segmented into large enterprises and small and medium-sized enterprises (SMEs). The SMEs segment is expected to grow at a higher rate during the forecast period as compared to the large enterprise segment. SMEs can leverage mobility-based low-cost debt collection software solutions to remain competitive in the market. Moreover, SMEs having less financial strength as compared to large enterprises will require additional support from debt collection software solutions providers to maximize the utilization of their resources.

Debt Collection Software Market

North America to hold the largest market size during the forecast period

North America is expected to hold the largest market size in the global debt collection software market, while Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period. North America is expected to be the leading region in terms of adopting and developing debt collection software. The increasing demand to adhere to stringent regulatory compliances, increasing the presence of debt collection software vendors and growing government support are major factors of the market growth during the forecast period.

Key Debt Collection Software Market Players

Major vendors in the global debt collection software market include FIS (US), FICO (US), Experian (Ireland), CGI (Canada), TransUnion (US), Pegasystems (US), Temenos (Switzerland), Intellect Design Arena (India), Nucleus Software (India), Chetu (US), AMEYO (India), Loxon Solutions (Hungary), EXUS (UK), Kuhlekt (Australia), and Katabat (US). These vendors have adopted various organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and mergers and acquisitions, to expand their presence in the global market further.

CGI (Canada) is one of the leading providers of IT infrastructure and BPS. The company invests in R&D activities to offer its customers new and technologically advanced products and solutions, which would deliver maximum results with minimum spending. It has an efficacious track record of integrating complimentary firms through mergers and acquisitions. It successfully integrated a large number of technology companies in the past few years to streamline its operations and build a reliable supply chain.

Scope of Report

Report Metrics

Details

Market size available for years

2017-2024

Base year considered

2018

Forecast period

2019-2024

Forecast units

Value (USD)

Segments covered

Components (Software and Services), Deployment Type, Organization Size, User Type, and Region

Geographies covered

North America, Europe, APAC, Latin America, and MEA

Companies covered

It includes 15 major vendors, namely, FIS (US); FICO (US), Experian (Ireland); CGI (Canada); TransUnion (US); Pegasystems (US); Temenos (Switzerland); Intellect Design Arena (India); Nucleus Software (India); Chetu (US); AMEYO (India); Loxon Solutions (Hungary); EXUS (UK); Kuhlekt (Australia); and Katabat (US).

This research report categorizes the debt collection software market to forecast revenues and analyze trends in each of the following submarkets:

By Component, the debt collection software market is segmented as follows:

  • Component
    • Software
    • Services
  • Consulting
  • Integration & implementation
  • Training & support

By The Deployment Type, the debt collection software market has been segmented as follows:

  • On-premises
  • Cloud

By Organization Size, the debt collection software market has been segmented as follows:

  • SMEs
  • Large Enterprises

By User Type, the debt collection software market has been segmented as follows:

  • Financial Institutions
  • Collection Agencies
  • Healthcare
  • Government
  • Telecom & Utilities
  • Others (Real estate and retail)

By Region, the debt collection software market has been segmented as follows:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • APAC
    • Australia and New Zealand (ANZ)
    • Japan
    • China
    • Rest of APAC
  • MEA
    • Kingdom of Saudi Arabia (KSA)
    • South Africa
    • United Arab Emirates (UAE)
    • Rest of MEA
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Recent Developments

  • In April 2019, CGI acquired Acando, a leading IT management and consulting services firm in Northern Europe and Germany. The acquisition would add more than 2,100 highly skilled consultants to CGI from five European countries, namely, the major metro markets of Stockholm; Sweden, Oslo; Norway, and Hamburg; Germany. Moreover, business automation made the quality of CGI’s products consistent and enabled the company to scale up and scale down based on the demand conditions in the debt collection software market.

    Critical Questions the Report Answers

    • What are the current trends that are driving the debt collection software market?
    • Where will all these developments take the industry in the mid to long term?
    • Who are the top vendors in the market, and what is their competitive analysis?
    • What are the key driving factors and challenges impacting the market?
    • Which region is expected to lead the global market at the end of the forecast period?

    To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table of Contents

1 Introduction (Page No. - 16)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Market Segmentation
           1.3.2 Regions Covered
    1.4 Years Considered for the Study
    1.5 Currency Considered
    1.6 Stakeholders

2 Research Methodology (Page No. - 20)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakup of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Data Triangulation
    2.3 Market Size Estimation
           2.3.1 Top-Down Approach
           2.3.2 Bottom-Up Approach
    2.4 Market Forecast
    2.5 Assumptions for the Study
    2.6 Limitations of the Study

3 Executive Summary (Page No. - 27)

4 Premium Insights (Page No. - 29)
    4.1 Attractive Market Opportunities in the Market
    4.2 North America Debt Collection Software Market, By User Type and Country
    4.3 Market Major Countries

5 Market Overview (Page No. - 31)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Increasing Automation in the Debt Collection Process
                    5.2.1.2 Outsourcing Debt Recovery to Specialized Debt Collection Agencies
                    5.2.1.3 Growing Need for Self-Service Payment Models to Speed Up the Collection Process
           5.2.2 Restraints
                    5.2.2.1 Inadequacy of Legacy Systems
           5.2.3 Opportunities
                    5.2.3.1 Advanced Technologies to Make the Collection Process Effective and Efficient
                    5.2.3.2 Exploration of Digital Strategies to Roll Out Collection Services at a Faster Pace
           5.2.4 Challenges
                    5.2.4.1 Enforcement of Debt Collection Regulations Across the Globe
    5.3 Industry Trends
           5.3.1 Use Case 1: Trustmark
           5.3.2 Use Case 2: Arvest
           5.3.3 Use Case 3: Scotiabank
           5.3.4 Use Case 4: Navy Federal Credit Union

6 Debt Collection Software Market By Component (Page No. - 37)
    6.1 Introduction
    6.2 Software
           6.2.1 Need to Automate the Collection Process and Recovery of Delinquent Payment Process to Drive the Demand for Debt Collection Software
    6.3 Services
           6.3.1 Consulting
                    6.3.1.1 Need of Organizations to Identify the Right Set of Software for Improving Their Collection Process to Drive the Growth of Consulting Services
           6.3.2 Integration and Implementation
                    6.3.2.1 Efficient Deployment of Debt Collection Software Within Organizations’ Systems to Drive the Growth of Integration and Implementation Services
           6.3.3 Training and Support
                    6.3.3.1 Focus of Organizations to Best Utilize the Functional Capabilities of Debt Collection Software to Drive the Growth of Training and Support Services

7 Debt Collection Software Market By Organization Size (Page No. - 44)
    7.1 Introduction
    7.2 Large Enterprises
           7.2.1 Availability of Advanced Infrastructure and High Economies of Scale Enable Large Enterprises to Leverage the Debt Collection Software
    7.3 Small and Medium-Sized Enterprises
           7.3.1 Rapid Digitalization and Automation in Collection Process to Drive the Adoption of Debt Collection Software Among Small and Medium-Sized Enterprises

8 Debt Collection Software Market By Deployment Type (Page No. - 48)
    8.1 Introduction
    8.2 On-Premises
           8.2.1 Growing Concerns Over Data Security and Privacy Issues to Fuel the Adoption of On-Premises Debt Collection Software
    8.3 Cloud
           8.3.1 Scalability and Cost-Effectiveness to Boost the Adoption of Cloud-Based Debt Collection Software

9 Debt Collection Software Market By User Type (Page No. - 52)
    9.1 Introduction
    9.2 Financial Institutions
           9.2.1 Debt Collection Software Help Financial Institutions Achieve Operational Efficiency and Simplify the Complex Collection Process
    9.3 Collection Agencies
           9.3.1 Growing Need to Reduce Risks Associated With Bad Debts to Boost the Adoption of Debt Collection Software By Collection Agencies
    9.4 Healthcare
           9.4.1 Debt Collection Software to Provide In-House Collection Operations and Manage Health Insurance Claims in Healthcare Organizations
    9.5 Government
           9.5.1 Government Agencies Leverage Debt Collection Software to Improve the Constituent Services and Delinquent Property Tax Collection
    9.6 Telecom and Utilities
           9.6.1 Growing Demand to Reduce the Operational Cost to Boost the Growth of Debt Collection Software in the Telecom and Utilities Segment
    9.7 Others

10 Debt Collection Software Market By Region (Page No. - 60)
     10.1 Introduction
     10.2 North America
             10.2.1 United States
                       10.2.1.1 Growing Need to Enhance Customer Experience and Reduce Operational Costs to Drive the Adoption of Debt Collection Software in the US
             10.2.2 Canada
                       10.2.2.1 Need to Maximize Revenue and Tax Returns While Complying With Regulations to Drive the Adoption of Debt Collection Software in Canada
     10.3 Europe
             10.3.1 United Kingdom
                       10.3.1.1 Need for Streamlined Workflow and Faster Analysis of Debtor Profile to Boost the Adoption of Debt Collection Software in the UK
             10.3.2 Germany
                       10.3.2.1 Increasing Digitalization and Automation in Collection Processes to Fuel the Growth of Debt Collection Software Market in Germany
             10.3.3 France
                       10.3.3.1 Increasing Need to Track Debtors and Check the Financial Situation of a Debtor to Drive the Adoption of Debt Collection Software in France
             10.3.4 Rest of Europe
     10.4 Asia Pacific
             10.4.1 Australia and New Zealand
                       10.4.1.1 Need to Deliver Consistent Customer Service to Drive the Adoption of Debt Collection Software in ANZ
             10.4.2 Japan
                       10.4.2.1 Surging Need to Improve Customer Experiences and Reduce Collection Costs to Drive the Growth of Debt Collection Software Market in Japan
             10.4.3 China
                       10.4.3.1 Growing Need to Automate the Collection Process and Personalize User Experience to Boost the Adoption of Debt Collection Software in China
             10.4.4 Rest of Asia Pacific
     10.5 Middle East and Africa
             10.5.1 Kingdom of Saudi Arabia
                       10.5.1.1 Increasing Number of Enterprises Managing End-To-End Collection Process to Fuel the Demand for Debt Collection Software in Ksa
             10.5.2 South Africa
                       10.5.2.1 Increasing Need to Improve Collection Process to Drive the Growth of the Debt Collection Software Market in South Africa
             10.5.3 United Arab Emirates
                       10.5.3.1 Technological Advancements in Cloud Computing to Fuel the Adoption of Debt Collection Software in UAE
             10.5.4 Rest of Middle East and Africa
     10.6 Latin America
             10.6.1 Brazil
                       10.6.1.1 Increasing Awareness of Organizations About the use of Debt Collection Software for Improving Debt Collection Process to Drive the Market Growth in Brazil
             10.6.2 Mexico
                       10.6.2.1 Growing Awareness of the Effectiveness of Faster Debt Recovery Using Debt Collection Software to Drive the Market Growth in Mexico
             10.6.3 Rest of Latin America

11 Competitive Landscape (Page No. - 83)
     11.1 Introduction
     11.2 Competitive Scenario
             11.2.1 New Product Launches and Product Enhancements
             11.2.2 Business Expansions
             11.2.3 Acquisitions
             11.2.4 Partnerships and Agreements
     11.3 Competitive Leadership Mapping
             11.3.1 Visionary Leaders
             11.3.2 Dynamic Differentiators
             11.3.3 Innovators
             11.3.4 Emerging Companies

12 Company Profiles (Page No. - 91)
     12.1 Introduction
(Business Overview, Solutions, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
     12.2 CGI
     12.3 Experian
     12.4 FIS
     12.5 FICO
     12.6 TransUnion
     12.7 Chetu
     12.8 Intellect Design Arena
     12.9 Nucleus Software
     12.10 Pegasystems
     12.11 Temenos
     12.12 Loxon Solutions
     12.13 AMEYO
     12.14 EXUS
     12.15 Katabat
     12.16 KuhleKT

*Details on Business Overview, Solutions, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 121)
     13.1 Discussion Guide
     13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.3 Available Customizations
     13.4 Related Reports
     13.5 Author Details


List of Tables (28 Tables)

Table 1 United States Dollar Exchange Rate, 2016–2018
Table 2 Factor Analysis
Table 3 Debt Collection Software Market Size, By Component, 2017–2024 (USD Million)
Table 4 Software: Market Size By Region, 2017–2024 (USD Million)
Table 5 Services: Market Size By Type, 2017–2024 (USD Million)
Table 6 Services: Market Size By Region, 2017–2024 (USD Million)
Table 7 Consulting Market Size, By Region, 2017–2024 (USD Million)
Table 8 Integration and Implementation Market Size, By Region, 2017–2024 (USD Million)
Table 9 Training and Support Market Size, By Region, 2017–2024 (USD Thousand)
Table 10 Debt Collection Software Market Size, By Organization Size, 2017–2024 (USD Million)
Table 11 Large Enterprises: Market Size By Region, 2017–2024 (USD Million)
Table 12 Small and Medium-Sized Enterprises: Market Size By Region, 2017–2024 (USD Million)
Table 13 Debt Collection Software Market Size, By Deployment Type, 2017–2024 (USD Million)
Table 14 On-Premises: Market Size By Region, 2017–2024 (USD Million)
Table 15 Cloud: Market Size By Region, 2017–2024 (USD Million)
Table 16 Debt Collection Software Market Size, By User Type, 2017–2024 (USD Million)
Table 17 Financial Institutions: Market Size By Region, 2017–2024 (USD Million)
Table 18 Collection Agencies: Market Size By Region, 2017–2024 (USD Million)
Table 19 Healthcare: Market Size By Region, 2017–2024 (USD Million)
Table 20 Government: Market Size By Region, 2017–2024 (USD Thousand)
Table 21 Telecom and Utilities: Market Size By Region, 2017–2024 (USD Million)
Table 22 Others: Market Size By Region, 2017–2024 (USD Thousand)
Table 23 Debt Collection Software Market Size, By Region, 2017–2024 (USD Million)
Table 24 North America: Market Size By Component, 2017–2024 (USD Million)
Table 25 North America: Market Size By Service, 2017–2024 (USD Million)
Table 26 North America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 27 North America: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 28 North America: Market Size By User Type, 2017–2024 (USD Million)
Table 29 North America: Market Size By Country, 2017–2024 (USD Million)
Table 30 Europe: Debt Collection Software Market Size, By Component, 2017–2024 (USD Million)
Table 31 Europe: Market Size By Service, 2017–2024 (USD Million)
Table 32 Europe: Market Size By Organization Size, 2017–2024 (USD Million)
Table 33 Europe: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 34 Europe: Market Size By User Type, 2017–2024 (USD Million)
Table 35 Europe: Market Size By Country, 2017–2024 (USD Million)
Table 36 Asia Pacific: Debt Collection Software Market Size, By Component, 2017–2024 (USD Million)
Table 37 Asia Pacific: Market Size By Service, 2017–2024 (USD Million)
Table 38 Asia Pacific: Market Size By Organization Size, 2017–2024 (USD Million)
Table 39 Asia Pacific: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 40 Asia Pacific: Market Size By User Type, 2017–2024 (USD Million)
Table 41 Asia Pacific: Debt Collection Software Size, By Country, 2017–2024 (USD Million)
Table 42 Middle East and Africa: Debt Collection Software Market Size, By Component, 2017–2024 (USD Million)
Table 43 Middle East and Africa: Market Size By Service, 2017–2024 (USD Thousand)
Table 44 Middle East and Africa: Market Size By Organization Size, 2017–2024 (USD Million)
Table 45 Middle East and Africa: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 46 Middle East and Africa: Market Size By User Type, 2017–2024 (USD Thousand)
Table 47 Middle East and Africa: Market Size By Country, 2017–2024 (USD Million)
Table 48 Latin America: Debt Collection Software Market Size, By Component, 2017–2024 (USD Million)
Table 49 Latin America: Market Size By Service, 2017–2024 (USD Thousand)
Table 50 Latin America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 51 Latin America: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 52 Latin America: Market Size By User Type, 2017–2024 (USD Thousand)
Table 53 Latin America: Market Size By Country, 2017–2024 (USD Million)
Table 54 New Product/Solution Launches and Product Enhancements, 2017–2019
Table 55 Business Expansions, 2017–2018
Table 56 Acquisitions, 2018–2019
Table 57 Partnerships and Agreements, 2017–2019
Table 58 Evaluation Criteria
 
 
List of Figures (32 Figures)
 
Figure 1 Debt Collection Software Market: Research Design
Figure 2 Market Top-Down and Bottom-Up Approaches
Figure 3 On-Premises Segment to Account for a Higher Share in the Market in 2019
Figure 4 North America to Account for the Highest Share of the Market in 2019
Figure 5 Growing Focus of Organizations Toward Automating Collection Process to Drive the Growth of Market
Figure 6 Financial Institutions Segment and the United States to Account for the Highest Shares in the North American Debt Collection Software Market in 2019
Figure 7 Debt Collection Software Market in Australia and New Zealand to Grow at the Highest Rate During the Forecast Period
Figure 8 Drivers, Restraints, Opportunities, and Challenges
Figure 9 Services Segment to Grow at a Higher CAGR During the Forecast Period
Figure 10 Integration and Implementation Segment to Grow at the Highest CAGR During the Forecast Period
Figure 11 Small and Medium-Sized Enterprises Segment to Grow at a Higher CAGR During the Forecast Period
Figure 12 Cloud Segment to Grow at a Higher CAGR During the Forecast Period
Figure 13 Telecom and Utilities Segment to Grow at the Highest CAGR During the Forecast Period
Figure 14 Asia Pacific to Witness Significant Growth During the Forecast Period
Figure 15 North America: Market Snapshot
Figure 16 Asia Pacific: Market Snapshot
Figure 17 Key Developments By the Leading Players in the Debt Collection Software Market, 2017–2019
Figure 18 Debt Collection Software Market (Global) Competitive Leadership Mapping, 2019
Figure 19 CGI: Company Snapshot
Figure 20 CGI: SWOT Analysis
Figure 21 Experian: Company Snapshot
Figure 22 Experian: SWOT Analysis
Figure 23 FIS: Company Snapshot
Figure 24 FIS: SWOT Analysis
Figure 25 Fico: Company Snapshot
Figure 26 Fico: SWOT Analysis
Figure 27 TransUnion: Company Snapshot
Figure 28 TransUnion: SWOT Analysis
Figure 29 Intellect Design Arena: Company Snapshot
Figure 30 Nucleus Software: Company Snapshot
Figure 31 Pegasystems: Company Snapshot
Figure 32 Temenos: Company Snapshot

The study involved four major activities in estimating the current market size for the debt collection software market. Exhaustive secondary research was done to collect information on the debt collection software market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain using primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the market.

Secondary Research

In the secondary research process, various secondary sources, such as D&B Hoovers, Bloomberg BusinessWeek, and Factiva, have been referred to, to identify and collect information for this study. These secondary sources included annual reports, press releases and investor presentations of companies, whitepapers, certified publications and articles by recognized authors, gold standard and silver standard websites, regulatory bodies, trade directories, and databases.

Primary Research

The debt collection software market comprises several stakeholders, such as debt collection software vendors, cloud solution providers, system integrators, professional service providers, resellers and distributors, government and research organizations, enterprise users, venture capitalists, private equity firms, and startup companies. The demand side of the debt collection software market consists of corporate users, such as financial institutions, collection agencies, healthcare, government, telecom and utilities, and others (real estate and retail). The supply-side includes debt collection software providers, offering debt collection software and services. Various primary sources from both the supply and demand sides of the market were interviewed to obtain qualitative and quantitative information. Following is the breakup of the primary respondents:

Debt Collection Software Market

To know about the assumptions considered for the study, download the pdf brochure

Debt Collection Software Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the debt collection software market. These methods were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the industry and markets were identified through extensive secondary research.
  • The industry’s supply chain and market size, in terms of value, were determined through primary and secondary research processes.
  • All percentage shares, splits, and breakups were determined using secondary sources and verified through primary sources.

Data Triangulation

After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. The data triangulation and market breakup procedures were employed, wherever applicable to complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegments. The data was triangulated by studying various factors and trends from both the demand and supply sides.

Report Objectives

  • To define, describe, and forecast the debt collection software market by component (software and services), deployment type, organization size, user type, and region
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the debt collection software market
  • To analyze the market with respect to individual growth trends, prospects, and contributions to the overall market
  • To forecast the market size of five main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the market
  • To profile the key players in the market and comprehensively analyze their core competencies in each subsegment
  • To analyze the competitive developments, such as agreements, partnerships, acquisitions, and product/solution launches in the debt collection software market

Available Customizations

Along with the market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix gives a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakup of the European debt collection software market into countries
  • Further breakup of the APAC market into countries
  • Further breakup of the MEA market into countries
  • Further breakup of the Latin American market into countries

Company Information

  • Detailed analysis and profiling of additional market players

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Adjacent Markets

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2018
CAGR 2018-23

Competitive Landscape

 
 
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Report Code
TC 6578
Published ON
Aug, 2019
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