Frontline Workers Training Market

Frontline Workers Training Market by Component (Solutions and Services), Mode of Learning (Blended and Mobile Learning), Application (Content Management and Talent Management), Training Type, User Type and Region - Global Forecast to 2027

Report Code: TC 8147 Aug, 2022, by marketsandmarkets.com

[325 Pages Report] The frontline workers training market size to grow from USD 18.9 billion in 2022 to USD 40.1 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 16.2% during the forecast period. Various factors such as growing need for skill-based and objective-driven training to improve frontline performance coupled with rising need to integrate interactive and personalized training environments for the frontline workers to drive the growth of frontline workers training market.

Frontline Workers Training Market

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Market Dynamics

Driver: Need to integrate interactive and personalized training environments

The frontline workers have a distinctive learning style that live training or documentation-based programs often don’t cater to. Perhaps, video-based training supports all workers by allowing them to customize their viewing experience, from video speed to captioning to in-video search. Video-based training also combines interactive elements that empower frontline workers to take an active role in their training experience. The organizations' sales and customer service teams could select to record prospect calls and demos to teach soft skills like problem-solving and customer communication. In contrast, technical organizations might use multisource video feeds to record equipment maintenance that technicians can watch on-site while servicing the same equipment. With these best practices in mind, firms are well-placed to prioritize and personalize their mobile and frontline workers training, boosting engagement and productivity while building a sense of connection and empowerment among the workforce.

Restraints: Reluctance of enterprises to transform existing training content into microcontent

Many organizations across industries still rely on full-fledged training and development programs and already have detailed training and development content, which is difficult to convert into microcontent. An existing training and education content can be extensive regarding concepts covered. Enterprises globally hesitate to spend a huge amount on transforming their existing training content into microcontent as it can be tedious and costly. It can be challenging for an organization to organize content into the micro-framework as they must decide what content to keep and discard. Moreover, force-fitting existing training content into a microlearning solution may not serve the purpose of a training and development program. The organization may require building training content from scratch to effectively implement microlearning-based training, which can be very expensive.

Opportunity: Increasing demand for virtual training due to the pandemic

T Owing to worldwide lockdowns caused by the spread of the COVID-19 virus, education institutions have been forced to conduct their classes online. This, in turn, has led to increasing demand for online learning platforms by educational institutes and enterprises, leading to investments in frontline training solutions. For instance, the Indian educational technology company BYJU’S, witnessed a 150% increase in the number of new students in March when it announced free access to its learning app. It recorded over 13.5 million new students using the platform between March and April. Now that social distancing and school closures have become prevalent, online education is an essential part of the curriculum. While COVID remains widespread around the globe, many companies find it harder to provide one of the most beneficial types of scenario-based training, like real experiences in the workplace. Especially for the frontline workers, it is vital to offer a training solution that will be able to provide employees with real-life scenario training. Therefore, virtual learning allows companies to create standardized documents and videos to ensure all employees have a baseline knowledge of proper safety protocols.

Challenge: Dearth of impetus and communication among frontline workers

Lack of motivation among learners, including employees, trainees, staff, and students, poses a serious global challenge for organizations. It stems from learners who are unaware of the benefits of microlearning, lack enthusiasm about the content delivered, or are disinterested in the subject matter. Low motivation among learners is a big challenge for microlearning solutions and content providers. Microlearning solutions and content providers must face challenges to make their solutions more robust and offer interactive content to keep learners engaged and motivated. Vendors strive to gain credibility in today’s highly competitive market to offer efficient microlearning solutions, fulfilling clients’ training and development needs and keeping learners involved. Communication with frontline workers is a widespread challenge for all employers as without clear team communication and a direct line to leadership, frontline staff, can often feel left out in the cold. To bolster frontline worker’s communication, the organizations must design communication strategies to reach and engage frontline workers.

The risk & compliance management to register the highest CAGR during the forecast period

Based on applications, the frontline workers training market is segmented into content management, performance management, talent management, risk & compliance management, campaign management, gamification, and other applications (gamification, risk assessment & testing, and personalized engagement & recommendations). The risk & compliance management application segment is expected to grow at the highest growth rate during the forecast period. Rising need to mitigate compliance and assess risk for better performance to drive the growth of frontline workers training solutions for risk & compliance management business application. Moreover, an ever-changing legal/regulatory landscape, managing compliance risk effectively increasingly provides frontline workers the tools to identify and mitigate future problems.

The healthcare corporate user to account for the largest market size during the forecast period

The frontline workers training market by corporate user includes BFSI, retail, healthcare, transportation & logistics, government & public sector, construction, and other corporate users (utilities, manufacturing, hospitality, and telecom). Presently, the healthcare users leads in the terms of adoption of frontline workers training as compared to the other corporate users. Moreover, the transportation & logistics users to grow at a rapid pace during the forecast period. The growing need to improve employee productivity and enhance engagement is expected to drive the adoption of the frontline workers training solution across corporate user type.

North America to have the largest market size during the forecast period

The North America is expected to lead the frontline workers training market during the forecast period. The increasing investments in frontline training among startups and the growth of eLearning technology among key sectors would drive the growth of the frontline workers training market in the region. The rising significance of eLearning and mobile-based training in various economies such as the US and Canada will drive the market growth in the region.

Frontline Workers Training Market Size, and Share

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Key Market Players

The frontline workers training solution and service providers have implemented various types of organic and inorganic growth strategies, such as new product launches, product upgradations, partnerships and agreements, business expansions, and mergers and acquisitions to strengthen their offerings in the market. The major players in the frontline workers training market include PTC (US), Beekeeper (Switzerland), Microsoft (US), Google (US), Axonify (Canada), iTacit (Canada), Frontline Data Solutions (US), Intertek Alchemy (US), Blackboard (US), D2L (Canada), Disprz (India), Opus Training (US), Rallyware (US), SAP Litmos (US), Adobe (US), Oracle (US), Cornerstone OnDemand (US), BizLibrary (US), CrossKnowledge (France), Orion Labs (US), Skyllful (US), OttoLearn (Canada), Enabley (Israel), Epignosis (US), EduMe (UK), YOOBIC (UK), Bites (Israel), MobieTrain (Belgium), Maximl (India), Flip (US), Anthill (US), and Skedulo (US).

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Scope of the Report

Report Metrics

Details

Market size available for years

2018–2027

Base year considered

2022

Forecast period

2022–2027

Forecast units

USD (Million/Billion)

Segments covered

Component, Mode of Learning, Deployment Mode, Organization Size, Application, Training Type, User Type, and Region

Geographies covered

North America, Europe, Asia Pacific, Middle East & Africa, and Latin America

Companies covered

PTC (US), Beekeeper (Switzerland), Microsoft (US), Google (US), Adobe (US), Axonify (Canada), iTacit (Canada), Frontline Data Solutions (US), Intertek Alchemy (US), Blackboard (US), D2L (Canada), Disprz (India), Opus Training (US), Rallyware (US), SAP Litmos (US), Oracle (US), Cornerstone (US), BizLibrary (US), CrossKnowledge (France), Orion Labs (US), Skyllful (US), OttoLearn (Canada), Enabley (Israel), Epignosis (US), EduMe (UK), YOOBIC (UK), Bites (Israel), MobieTrain (Belgium), Maximl (India), Flip (US), Anthill (US), and Skedulo (US)

This research report categorizes the frontline workers training market based on component, mode of learning, deployment mode, organization size, application, training type, user type, and region.

By Component:

  • Solutions
  • Services

By Mode of Learning:

  • Blended Learning
  • Mobile Learning
  • Virtual Learning

By Deployment Mode:

  • On-premises
  • Cloud

By Organization Size:

  • Large Enterprises
  • SMEs

By Application:

  • Content Management
  • Performance Management
  • Talent Management
  • Risk & Compliance Management
  • Campaign Management
  • Onboarding & Engagement
  • Other Applications (Gamification, Risk Assessment & Testing, and Personalized Engagement & Recommendations)

By Training Type:

  • Scenario-based Training
  • Technical Training
  • Soft Skills Training
  • Fire & Safety Training
  • Call Center Training
  • Other Training Types (Sales Training, Product/ Service Training, Franchise Training, and Onboarding Training)

By User Type:

  • Academic User
  • K12
  • Higher Education
  • Corporate User
  • BFSI
  • Retail
  • Healthcare
  • Transportation & Logistics
  • Construction
  • Government & Public Sector
  • Other Corporate User Type (Utilities, Hospitality, Manufacturing, and Telecom)

By Region:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • Rest of Asia Pacific
  • Middle East and Africa
    • Kingdom of Saudi Arabia (KSA)
    • United Arab Emirates (UAE)
    • South Africa
    • Rest of Middle East & Africa
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Recent Developments:

  • In June 2022, Axonify announced the acquisition of Nudge, the top-rated employee communication, and execution platform. This strategic union will simplify frontline team enablement and offer best-in-class tools for frontline-devoted organizations.
  • YOOBIC partnered with OpenSesame to promote training for frontline teams. Together, the companies will support employees with in-the-workflow access to more than 25,000 digitally optimized training courses in critical areas including mental health, wellness, diversity, and on-the-job safety.
  • In February 2022, Beekeeper announced a full-scale integration with eduMe, the market-leading mobile-based training platform for the deskless workforce, to improve organizational productivity and boost employee retention. The integration will optimize employee performance through mobile-based, contextual training sessions that employees can access instantly through the home screen widget with one click.
  • In May 2021, PTC launched the PTC's Vuforia Enterprise AR Suite empowers frontline workers to accurately and efficiently complete inspections and document relevant insights in real-time. The Vuforia Instruct SaaS-based solution enables enterprises to optimize inspections for quality and field maintenance use cases.
  • In July 2020, MSX International and Axonify have joined forces as part of an initiative to support automotive retailers in combatting the COVID-19 crisis. In response to the pandemic, these two companies announced their collaborative effort “Learn and Thrive”, a global learning initiative designed to help automotive retailers remain competitive and thrive in the new COVID-19 reality.

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TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 52)
    1.1 STUDY OBJECTIVES
    1.2 MARKET DEFINITION
           1.2.1 INCLUSIONS AND EXCLUSIONS
    1.3 MARKET SCOPE
           1.3.1 MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
           1.3.3 YEARS CONSIDERED
    1.4 CURRENCY CONSIDERED
           TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2019–2021
    1.5 STAKEHOLDERS

2 RESEARCH METHODOLOGY (Page No. - 57)
    2.1 RESEARCH DATA
           FIGURE 1 FRONTLINE WORKERS TRAINING MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    TABLE 2 PRIMARY INTERVIEWS
                    2.1.2.1 Breakdown of primaries
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
           FIGURE 2 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
           FIGURE 3 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.3.1 TOP-DOWN APPROACH
           2.3.2 BOTTOM-UP APPROACH
                    FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF THE FRONTLINE WORKERS TRAINING MARKET
                    FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM-UP  (SUPPLY-SIDE): COLLECTIVE REVENUE FROM SERVICES OF THE MARKET
                    FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM-UP  (SUPPLY-SIDE): COLLECTIVE REVENUE FROM SERVICES OF THE MARKET
                    FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF FRONTLINE WORKERS TRAINING THROUGH OVERALL FRONTLINE WORKERS TRAINING SPENDING
    2.4 MARKET FORECAST
           TABLE 3 FACTOR ANALYSIS
    2.5 COMPANY EVALUATION MATRIX METHODOLOGY
           FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
           FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.7 ASSUMPTIONS FOR THE STUDY
    2.8 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY (Page No. - 70)
    TABLE 4 GLOBAL FRONLTINE WORKERS TRAINING MARKET SIZE AND GROWTH RATE,  2018–2021 (USD MILLION, Y-O-Y %)
    TABLE 5 GLOBAL FRONLTINE WORKERS TRAINING MARKET SIZE AND GROWTH RATE,  2022–2027 (USD MILLION, Y-O-Y %)
    FIGURE 10 SOLUTION SEGMENT TO HOLD HIGHER MARKET SIZE IN FRONTLINE WORKERS TRAINING MARKET IN 2022
    FIGURE 11 FRONTLINE LMS SEGMENT TO HOLD HIGHER MARKET SIZE IN MARKET IN 2022
    FIGURE 12 SUPPORT & MAINTENANCE SERVICES SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022
    FIGURE 13 BLENDED LEARNING SEGMENT TO HOLD HIGHEST MARKET SIZE IN 2022
    FIGURE 14 TECHNICAL TRAINING SEGMENT TO HOLD LARGEST MARKET SIZE IN 2022
    FIGURE 15 CONTENT MANAGEMENT SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2022
    FIGURE 16 LARGE ENTERPRISE SEGMENT TO HOLD LARGEST MARKET SIZE IN 2022
    FIGURE 17 CLOUD SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022
    FIGURE 18 ACADEMIC USER SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022
    FIGURE 19 HIGHER EDUCATION SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022
    FIGURE 20 HEALTHCARE CORPORATE USER SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2022
    FIGURE 21 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN MARKET IN 2022

4 PREMIUM INSIGHTS (Page No. - 77)
    4.1 ATTRACTIVE OPPORTUNITIES IN FRONTLINE WORKERS TRAINING MARKET
           FIGURE 22 RISING DEMAND FOR BYOD AMONG ENTERPRISES COUPLED WITH NEED FOR SKILLS-BASED AND RESULT-ORIENTED TRAINING TO DRIVE GROWTH IN THE MARKET
    4.2 MARKET: TOP THREE APPLICATION
           FIGURE 23 RISK & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    4.3 MARKET: BY COMPONENT AND TOP THREE APPLICATION
           FIGURE 24 SOLUTIONS AND CONTENT MANAGEMENT SEGMENT TO HOLD HIGH MARKET SHARES IN 2022
    4.4 MARKET: BY REGION
           FIGURE 25 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2022

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 80)
    5.1 INTRODUCTION
    5.2 MARKET DYNAMICS
           FIGURE 26 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FRONTLINE WORKERS TRAINING MARKET
           5.2.1 DRIVERS
                    5.2.1.1 Increasing demand for LMS to effectively manage learning content
                    5.2.1.2 Rising demand for BYOD among enterprises
                    5.2.1.3 Growing need for skill-based and objective-driven training to boost frontline performance
                    5.2.1.4 Need to integrate interactive and personalized training environments
           5.2.2 RESTRAINTS
                    5.2.2.1 Lack of performance monitoring and measuring RoI
                    5.2.2.2 Reluctance of enterprises to transform existing training content into microcontent
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Increasing demand for virtual training due to pandemic
                    5.2.3.2 Growing usage of disruptive technologies such as AR, VR, AI, and ML for improved training experience
           5.2.4 CHALLENGES
                    5.2.4.1 Need for multi-language support
                    5.2.4.2 Shortage of skilled workforce to articulate business operations
                    5.2.4.3 Dearth of impetus and communication among frontline workers
           5.2.5 CUMULATIVE GROWTH ANALYSIS
    5.3 ECOSYSTEM
           FIGURE 27 FRONTLINE WORKERS TRAINING MARKET: ECOSYSTEM
           TABLE 6 MARKET: ECOSYSTEM
    5.4 SUPPLY CHAIN ANALYSIS
           FIGURE 28 SUPPLY CHAIN ANALYSIS
    5.5 PATENT ANALYSIS
           5.5.1 METHODOLOGY
           5.5.2 DOCUMENT TYPE
                    TABLE 7 PATENTS FILED, 2018-2021
           5.5.3 INNOVATION AND PATENT APPLICATIONS
                    FIGURE 29 TOTAL NUMBER OF PATENTS GRANTED YEARLY, 2019–2022
           5.5.4 TOP APPLICANTS
                    FIGURE 30 TOP 10 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2019–2022
    5.6 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF MARKET
           FIGURE 31 FRONTLINE WORKERS TRAINING MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS
    5.7 AVERAGE SELLING PRICE
           TABLE 8 AVERAGE SELLING PRICING ANALYSIS, 2021
    5.8 PORTER’S FIVE FORCES ANALYSIS
           TABLE 9 IMPACT OF EACH FORCE ON MARKET
           FIGURE 32 PORTER’S FIVE FORCES ANALYSIS
           5.8.1 THREAT OF NEW ENTRANTS
           5.8.2 THREAT OF SUBSTITUTES
           5.8.3 BARGAINING POWER OF SUPPLIERS
           5.8.4 BARGAINING POWER OF BUYERS
           5.8.5 INTENSITY OF COMPETITIVE RIVALRY
    5.9 REGULATORY LANDSCAPE
           5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 13 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 14 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    5.10 TECHNOLOGY TRENDS
           5.10.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING
           5.10.2 CLOUD COMPUTING
           5.10.3 DATA ANALYTICS
           5.10.4 5G NETWORK
           5.10.5 METAVERSE
           5.10.6 AUGMENTED REALITY AND VIRTUAL REALITY
    5.11 REGULATORY IMPACT
    5.12 CASE STUDY ANALYSIS
           5.12.1 BFSI
                    5.12.1.1 Case study: Enabling continuous learning for Oman Arab Bank’s knowledge workers
                    5.12.1.2 Case study: AI-powered learning hub for Yoma Bank’s entire workforce
           5.12.2 ACADEMIC
                    5.12.2.1 Case study: Enabley supports Dan.IT to reduce its instructor led face to face training time
           5.12.3 FOOD AND BEVERAGES
                    5.12.3.1 Case study: Bonduelle Group achieves 50% reduction in incidents that require medical aid
                    5.12.3.2 Case study: Intertek Alchemy helps TruFoodMfg to reduce injuries and increase savings
                    5.12.3.3 Case study: Keurig Dr Pepper chose Alchemy’s training, reinforcement, and audit-readiness solutions to improve operations
                    5.12.3.4 Case study: Deliveroo implemented Talent LMS solution to decrease sign-up time and help people get better training
           5.12.4 HEALTHCARE
                    5.12.4.1 Case study: Beekeeper helps DRK Sδckingen’s with interdepartmental communication requirements
           5.12.5 RETAIL
                    5.12.5.1 Case study: Personalized learning experience platform for Bhima Jewels' entire workforce
           5.12.6 MANUFACTURING
                    5.12.6.1 Case study: Customized skilled solutions for Mahindra Dealership’s extended workforce
           5.12.7 HOSPITALITY
                    5.12.7.1 Case study: Providing Marriott Buckhead Atlanta with a standardized solution with significant improvements in audio quality and usable range
           5.12.8 UTILITIES
                    5.12.8.1 Case study: Disprz creates a continuous learning culture with mobile-led training for Indian Oil Corporation Limited
    5.13 SKILL TYPE: FRONTLINE WORKERS TRAINING MARKET
           5.13.1 RESILIENCE
           5.13.2 DE-ESCALATION
           5.13.3 COMMUNICATION
           5.13.4 STRATEGIC THINKING
           5.13.5 SELF-ASSURANCE
    5.14 KEY CONFERENCES & EVENTS IN 2022-2023
                    TABLE 15 MARKET: DETAILED LIST OF CONFERENCES & EVENTS
    5.15 KEY STAKEHOLDERS & BUYING CRITERIA
           5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 33 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATION
                    TABLE 16 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATION (%)
           5.15.2 BUYING CRITERIA
                    FIGURE 34 KEY BUYING CRITERIA FOR TOP THREE APPLICATION
                    TABLE 17 KEY BUYING CRITERIA FOR TOP THREE APPLICATION

6 FRONTLINE WORKERS TRAINING MARKET, BY COMPONENT (Page No. - 110)
    6.1 INTRODUCTION
           6.1.1 COMPONENT: MARKET DRIVERS
                    FIGURE 35 SOLUTIONS SEGMENT TO GROW AT LARGE MARKET SIZE DURING FORECAST PERIOD
                    TABLE 18 MARKET BY COMPONENT, 2018–2021 (USD MILLION)
                    TABLE 19 MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
    6.2 SOLUTIONS
           6.2.1 ENTERPRISES IMPLEMENT TRAINING SOLUTIONS TO UPSKILL THEIR WORKFORCE USING SINGLE LEARNING PLATFORM
                    FIGURE 36 FRONTLINE LMS SEGMENT TO GROW AT LARGEST MARKET SIZE DURING FORECAST PERIOD
                    TABLE 20 FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2018–2021 (USD MILLION)
                    TABLE 21 MARKET BY SOLUTION, 2022–2027 (USD MILLION)
                    TABLE 22 FRONTLINE WORKERS TRAINING SOLUTION MARKET BY REGION,  2018–2021 (USD MILLION)
                    TABLE 23 FRONTLINE WORKERS TRAINING SOLUTION MARKET BY REGION,  2022–2027 (USD MILLION)
                    6.2.1.1 Frontline Learning Management System
                               TABLE 24 FRONTLINE LMS MARKET BY REGION, 2018–2021 (USD MILLION)
                               TABLE 25 FRONTLINE LMS MARKET BY REGION, 2022–2027 (USD MILLION)
                    6.2.1.2 Microlearning-based Platform
                               TABLE 26 MICROLEARNING-BASED PLATFORM MARKET BY REGION, 2018–2021 (USD MILLION)
                               TABLE 27 MICROLEARNING-BASED PLATFORM MARKET BY REGION, 2022–2027 (USD MILLION)
                    6.2.1.3 Other Software Tools
                               TABLE 28 OTHER SOFTWARE TOOLS MARKET BY REGION, 2018–2021 (USD MILLION)
                               TABLE 29 OTHER SOFTWARE TOOLS MARKET BY REGION, 2022–2027 (USD MILLION)
    6.3 SERVICES
           6.3.1 INCREASING TECHNOLOGICAL ADVANCEMENTS TO PROPEL DEMAND FOR FRONTLINE TRAINING SERVICES
                    FIGURE 37 SUPPORT & MAINTENANCE SERVICES SEGMENT TO GROW AT LARGEST MARKET SIZE DURING FORECAST PERIOD
                    TABLE 30 FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2018–2021 (USD MILLION)
                    TABLE 31 MARKET BY SERVICE, 2022–2027 (USD MILLION)
                    TABLE 32 FRONTLINE WORKERS TRAINING SERVICE MARKET BY REGION,  2018–2021 (USD MILLION)
                    TABLE 33 FRONTLINE WORKERS TRAINING SERVICE MARKET BY REGION,  2022–2027 (USD MILLION)
                    6.3.1.1 Consulting Services
                               TABLE 34 FRONTLINE WORKERS TRAINING CONSULTING SERVICE MARKET BY REGION,  2018–2021 (USD MILLION)
                               TABLE 35 FRONTLINE WORKERS TRAINING CONSULTING SERVICE MARKET BY REGION,  2022–2027 (USD MILLION)
                    6.3.1.2 Implementation Services
                               TABLE 36 FRONTLINE WORKERS TRAINING IMPLEMENTATION SERVICE MARKET BY REGION,  2018–2021 (USD MILLION)
                               TABLE 37 FRONTLINE WORKERS TRAINING IMPLEMENTATION SERVICE MARKET BY REGION,  2022–2027 (USD MILLION)
                    6.3.1.3 Support & Maintenance Services
                               TABLE 38 FRONTLINE WORKERS TRAINING SUPPORT & MAINTENANCE SERVICE MARKET  BY REGION, 2018–2021 (USD MILLION)
                               TABLE 39 FRONTLINE WORKERS TRAINING SUPPORT & MAINTAINENCE SERVICE MARKET  BY REGION, 2022–2027 (USD MILLION)

7 FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING (Page No. - 122)
    7.1 INTRODUCTION
           7.1.1 MODE OF LEARNING: MARKET DRIVERS
                    FIGURE 38 BLENDED LEARNING SEGMENT TO LEAD MARKET IN 2022
                    TABLE 40 MARKET BY MODE OF LEARNING,  2018–2021 (USD MILLION)
                    TABLE 41 MARKET BY MODE OF LEARNING,  2022–2027 (USD MILLION)
    7.2 BLENDED LEARNING
           7.2.1 BLENDED LEARNING TO ACCELERATE GROWTH OF FRONTLINE MARKET
                    TABLE 42 BLENDED LEARNING: MARKET BY REGION,  2018–2021 (USD MILLION)
                    TABLE 43 BLENDED LEARNING: MARKET BY REGION,  2022–2027 (USD MILLION)
    7.3 MOBILE LEARNING
           7.3.1 SWITCHING TO MOBILE-BASED LEARNING TO BE MORE EFFECTIVE AND INTUITIVE FOR BUSINESSES
                    TABLE 44 MOBILE LEARNING: MARKET BY REGION,  2018–2021 (USD MILLION)
                    TABLE 45 MOBILE LEARNING: MARKET BY REGION,  2022–2027 (USD MILLION)
    7.4 VIRTUAL LEARNING
           7.4.1 VIRTUAL LEARNING TO BECOME PREFERRED METHOD OF LEARNING DUE TO ADAPTABILITY AND FLEXIBILITY
                    TABLE 46 VIRTUAL LEARNING: MARKET BY REGION,  2018–2021 (USD MILLION)
                    TABLE 47 VIRTUAL LEARNING: MARKET BY REGION,  2022–2027 (USD MILLION)

8 FRONTLINE WORKERS TRAINING MARKET, BY DEPLOYMENT MODE (Page No. - 128)
    8.1 INTRODUCTION
           8.1.1 DEPLOYMENT MODE: MARKET DRIVERS
                    FIGURE 39 CLOUD SEGMENT TO LEAD MARKET IN 2022
                    TABLE 48 MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                    TABLE 49 MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
    8.2 CLOUD
           8.2.1 CLOUD-BASED TRAINING SOLUTIONS TO DELIVER TRAINERS AND WORKERS FLEXIBILITY AND SCALABILITY
                    TABLE 50 CLOUD: MARKET BY REGION,  2018–2021 (USD MILLION)
                    TABLE 51 CLOUD: MARKET BY REGION, 2022–2027 (USD MILLION)
    8.3 ON-PREMISES
           8.3.1 FRONTLINE TRAINING SOLUTIONS TO AVOID INFRASTRUCTURE UPGRADATION COSTS USING ON-PREMISES DEPLOYMENT MODE
                    TABLE 52 ON-PREMISES: MARKET BY REGION,  2018–2021 (USD MILLION)
                    TABLE 53 ON-PREMISES: MARKET BY REGION,  2022–2027 (USD MILLION)

9 FRONTLINE WORKERS TRAINING MARKET, BY ORGANIZATION SIZE (Page No. - 133)
    9.1 INTRODUCTION
           9.1.1 ORGANIZATION SIZE: MARKET DRIVERS
                    FIGURE 40 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO WITNESS HIGHER GROWTH RATE DURING FORECAST PERIOD
                    TABLE 54 MARKET BY ORGANIZATION SIZE,  2018–2021 (USD MILLION)
                    TABLE 55 MARKET BY ORGANIZATION SIZE,  2022–2027 (USD MILLION)
    9.2 LARGE ENTERPRISES
           TABLE 56 LARGE ENTERPRISES: MARKET BY REGION,  2018–2021 (USD MILLION)
           TABLE 57 LARGE ENTERPRISES: MARKET BY REGION,  2022–2027 (USD MILLION)
    9.3 SMALL AND MEDIUM-SIZED ENTERPRISES
           TABLE 58 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET  BY REGION, 2018–2021 (USD MILLION)
           TABLE 59 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET,  BY REGION, 2022–2027 (USD MILLION)

10 FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION (Page No. - 137)
     10.1 INTRODUCTION
             10.1.1 APPLICATIONS: MARKET DRIVERS
                       FIGURE 41 RISK & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                       TABLE 60 MARKET BY APPLICATION, 2018–2021 (USD MILLION)
                       TABLE 61 MARKET BY APPLICATION, 2022–2027 (USD MILLION)
     10.2 CONTENT MANAGEMENT
             10.2.1 CONTENT MANAGEMENT TO ELIMINATE CONTENT SILOS AND MAINTENANCE HASSLES
                       TABLE 62 CONTENT MANAGEMENT: MARKET BY REGION,  2018–2021 (USD MILLION)
                       TABLE 63 CONTENT MANAGEMENT: MARKET BY REGION,  2022–2027 (USD MILLION)
     10.3 PERFORMANCE MANAGEMENT
             10.3.1 ALIGNING COMPANY GOALS WITH INDIVIDUAL EMPLOYEE PERFORMANCE
                       TABLE 64 PERFORMANCE MANAGEMENT: MARKET BY REGION, 2018–2021 (USD MILLION)
                       TABLE 65 PERFORMANCE MANAGEMENT: MARKET BY REGION, 2022–2027 (USD MILLION)
     10.4 TALENT MANAGEMENT
             10.4.1 PROPER TRAINING SOLUTIONS WITH TALENT MANAGEMENT APPLICATIONS TO ENCOURAGE EMPLOYEE RETENTION
                       TABLE 66 TALENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION,  2018–2021 (USD MILLION)
                       TABLE 67 TALENT MANAGEMENT: MARKET BY REGION,  2022–2027 (USD MILLION)
     10.5 RISK & COMPLIANCE MANAGEMENT
             10.5.1 NEED TO EFFECTIVELY MANAGE COMPLIANCE & ASSESS RISK TO EQUIP WORKERS WITH TRAINING RESOURCES
                       TABLE 68 RISK & COMPLIANCE MANAGEMENT: MARKET  BY REGION, 2018–2021 (USD MILLION)
                       TABLE 69 RISK & COMPLIANCE MANAGEMENT: MARKET  BY REGION, 2022–2027 (USD MILLION)
     10.6 CAMPAIGN MANAGEMENT
             10.6.1 FRONTLINE WORKERS TRAINING SOLUTIONS TO BENEFIT ORGANIZATIONS IN MANAGING MARKETING CAMPAIGNS EFFECTIVELY
                       TABLE 70 CAMPAIGN MANAGEMENT: MARKET BY REGION,  2018–2021 (USD MILLION)
                       TABLE 71 CAMPAIGN MANAGEMENT: MARKET BY REGION,  2022–2027 (USD MILLION)
     10.7 ONBOARDING & ENGAGEMENT
             10.7.1 NEED TO HANDLE ONBOARDING PROCESS FOR BETTER ENGAGEMENT
                       TABLE 72 ONBOARDING & ENGAGEMENT: MARKET BY REGION, 2018–2021 (USD MILLION)
                       TABLE 73 ONBOARDING & ENGAGEMENT: MARKET BY REGION, 2022–2027 (USD MILLION)
     10.8 OTHER APPLICATIONS
               TABLE 74 OTHER APPLICATIONS: MARKET BY REGION,  2018–2021 (USD MILLION)
               TABLE 75 OTHER APPLICATIONS: MARKET BY REGION,  2022–2027 (USD MILLION)

11 FRONTLINE WORKERS TRAINING MARKET, BY TRAINING TYPE (Page No. - 147)
     11.1 INTRODUCTION
             11.1.1 TRAINING TYPE: MARKET DRIVERS
                       FIGURE 42 SOFT SKILLS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                       TABLE 76 MARKET BY TRAINING TYPE, 2018–2021 (USD MILLION)
                       TABLE 77 MARKET BY TRAINING TYPE, 2022–2027 (USD MILLION)
     11.2 SCENARIO-BASED TRAINING
               TABLE 78 SCENARIO BASED TRAINING: MARKET BY REGION, 2018–2021 (USD MILLION)
               TABLE 79 SCENARIO BASED TRAINING: MARKET BY REGION, 2022–2027 (USD MILLION)
     11.3 TECHNICAL TRAINING
               TABLE 80 TECHNICAL TRAINING: MARKET BY REGION,  2018–2021 (USD MILLION)
               TABLE 81 TECHNICAL TRAINING: MARKET BY REGION,  2022–2027 (USD MILLION)
     11.4 SOFT SKILLS TRAINING
               TABLE 82 SOFT SKILLS TRAINING: MARKET BY REGION,  2018–2021 (USD MILLION)
               TABLE 83 SOFT SKILLS TRAINING: MARKET BY REGION, 2022–2027 (USD MILLION)
     11.5 FIRE & SAFETY TRAINING
               TABLE 84 FIRE & SAFETY TRAINING: MARKET BY REGION,  2018–2021 (USD MILLION)
               TABLE 85 FIRE & SAFETY TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION,  2022–2027 (USD MILLION)
     11.6 CALL CENTER TRAINING
               TABLE 86 CALL CENTER TRAINING: MARKET BY REGION,  2018–2021 (USD MILLION)
               TABLE 87 CALL CENTER TRAINING: MARKET BY REGION,  2022–2027 (USD MILLION)
     11.7 OTHER TRAINING TYPES
               TABLE 88 OTHER TRAINING TYPES: MARKET BY REGION,  2018–2021 (USD MILLION)
               TABLE 89 OTHER TRAINING TYPES: MARKET BY REGION,  2022–2027 (USD MILLION)

12 FRONTLINE WORKERS TRAINING MARKET, BY USER TYPE (Page No. - 156)
     12.1 INTRODUCTION
             12.1.1 USER TYPE: MARKET DRIVERS
                       FIGURE 43 CORPORATE USER TYPE SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                       TABLE 90 MARKET BY USER TYPE, 2018–2021 (USD MILLION)
                       TABLE 91 MARKET BY END USER TYPE, 2022–2027 (USD MILLION)
     12.2 ACADEMIC USER
               FIGURE 44 K-12 USER SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
               TABLE 92 MARKET BY ACADEMIC USER,  2018–2021 (USD MILLION)
               TABLE 93 MARKET BY ACADEMIC USER,  2022–2027 (USD MILLION)
               TABLE 94 ACADEMIC USER: MARKET BY REGION,  2018–2021 (USD MILLION)
               TABLE 95 ACADEMIC USER: MARKET BY REGION,  2022–2027 (USD MILLION)
             12.2.1 K12
                       TABLE 96 K-12: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION)
                       TABLE 97 K-12: MARKET BY REGION, 2022–2027 (USD MILLION)
             12.2.2 HIGHER EDUCATION
                       TABLE 98 HIGHER EDUCATION: MARKET BY REGION,  2018–2021 (USD MILLION)
                       TABLE 99 HIGHER EDUCATION: MARKET BY REGION,  2022–2027 (USD MILLION)
     12.3 CORPORATE
               FIGURE 45 TRANSPORTATION & LOGISTICS USER SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
               TABLE 100 MARKET BY CORPORATE USER,  2018–2021 (USD MILLION)
               TABLE 101 MARKET BY CORPORATE USER,  2022–2027 (USD MILLION)
               TABLE 102 CORPORATE USER: MARKET BY REGION,  2018–2021 (USD MILLION)
               TABLE 103 CORPORATE USER: MARKET BY REGION,  2022–2027 (USD MILLION)
             12.3.1 BFSI
                       TABLE 104 BFSI: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION)
                       TABLE 105 BFSI: MARKET BY REGION, 2022–2027 (USD MILLION)
             12.3.2 RETAIL
                       TABLE 106 RETAIL: MARKET BY REGION,  2018–2021 (USD MILLION)
                       TABLE 107 RETAIL: MARKET BY REGION,  2022–2027 (USD MILLION)
             12.3.3 HEALTHCARE
                       TABLE 108 HEALTHCARE: MARKET BY REGION,  2018–2021 (USD MILLION)
                       TABLE 109 HEALTHCARE: MARKET BY REGION,  2022–2027 (USD MILLION)
             12.3.4 TRANSPORTATION & LOGISTICS
                       TABLE 110 TRANSPORTATION & LOGISTICS: MARKET BY REGION, 2018–2021 (USD MILLION)
                       TABLE 111 TRANSPORTATION & LOGISTICS: MARKET BY REGION, 2022–2027 (USD MILLION)
             12.3.5 CONSTRUCTION
                       TABLE 112 CONSTRUCTION: MARKET BY REGION,  2018–2021 (USD MILLION)
                       TABLE 113 CONSTRUCTION: FRONTLINE WORKERS TRAINING MARKET BY REGION,  2022–2027 (USD MILLION)
             12.3.6 GOVERNMENT & PUBLIC SECTOR
                       TABLE 114 GOVERNMENT & PUBLIC SECTOR: MARKET BY REGION, 2018–2021 (USD MILLION)
                       TABLE 115 GOVERNMENT & PUBLIC SECTOR: MARKET BY REGION, 2022–2027 (USD MILLION)
             12.3.7 OTHER CORPORATE USER TYPES
                       TABLE 116 OTHER CORPORATE USERS: MARKET BY REGION,  2018–2021 (USD MILLION)
                       TABLE 117 OTHER CORPORATE USERS: MARKET BY REGION,  2022–2027 (USD MILLION)

13 FRONTLINE WORKERS TRAINING MARKET, BY REGION (Page No. - 171)
     13.1 INTRODUCTION
               FIGURE 46 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
               FIGURE 47 INDIA TO WITNESS HIGHEST GROWTH RATE DURING FORECAST PERIOD
               TABLE 118 MARKET BY REGION, 2018–2021 (USD MILLION)
               TABLE 119 MARKET BY REGION, 2022–2027 (USD MILLION)
     13.2 NORTH AMERICA
             13.2.1 NORTH AMERICA: MARKET DRIVERS
                       FIGURE 48 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 120 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION)
                       TABLE 121 NORTH AMERICA: MARKET BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 122 NORTH AMERICA: MARKET BY SOLUTION,  2018–2021 (USD MILLION)
                       TABLE 123 NORTH AMERICA: MARKET BY SOLUTION,  2022–2027 (USD MILLION)
                       TABLE 124 NORTH AMERICA: MARKET BY SERVICE,  2018–2021 (USD MILLION)
                       TABLE 125 NORTH AMERICA: MARKET BY SERVICE,  2022–2027 (USD MILLION)
                       TABLE 126 NORTH AMERICA: MARKET BY MODE OF LEARNING, 2018–2021 (USD MILLION)
                       TABLE 127 NORTH AMERICA: MARKET BY MODE OF LEARNING, 2022–2027 (USD MILLION)
                       TABLE 128 NORTH AMERICA: MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION)
                       TABLE 129 NORTH AMERICA: MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 130 NORTH AMERICA: MARKET BY ORGANIZATION SIZE, 2018–2021 (USD MILLION)
                       TABLE 131 NORTH AMERICA: MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                       TABLE 132 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE,  2018–2021 (USD MILLION)
                       TABLE 133 NORTH AMERICA: MARKET BY TRAINING TYPE, 2022–2027 (USD MILLION)
                       TABLE 134 NORTH AMERICA: MARKET BY APPLICATION,  2018–2021 (USD MILLION)
                       TABLE 135 NORTH AMERICA: MARKET BY APPLICATION, 2022–2027 (USD MILLION)
                       TABLE 136 NORTH AMERICA: MARKET BY END USER TYPE,  2018–2021 (USD MILLION)
                       TABLE 137 NORTH AMERICA: MARKET BY END USER TYPE,  2022–2027 (USD MILLION)
                       TABLE 138 NORTH AMERICA: MARKET BY ACADEMIC USER,  2018–2021 (USD MILLION)
                       TABLE 139 NORTH AMERICA: MARKET BY ACADEMIC USER,  2022–2027 (USD MILLION)
                       TABLE 140 NORTH AMERICA: MARKET BY CORPORATE USER, 2018–2021 (USD MILLION)
                       TABLE 141 NORTH AMERICA: MARKET BY CORPORATE USER,  2022–2027 (USD MILLION)
                       TABLE 142 NORTH AMERICA: MARKET BY COUNTRY,  2018–2021 (USD MILLION)
                       TABLE 143 NORTH AMERICA: MARKET BY COUNTRY,  2022–2027 (USD MILLION)
             13.2.2 US
                       13.2.2.1 Rise in demand for upskilling frontline workers to enhance performance to drive frontline workers training market
                                   TABLE 144 US: MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 145 US: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 146 US: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 147 US: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 148 US: MARKET BY USER TYPE, 2018–2021 (USD MILLION)
                                   TABLE 149 US: MARKET BY USER TYPE, 2022–2027 (USD MILLION)
             13.2.3 CANADA
                       13.2.3.1 Need to train and equip frontline workers with mobile-based training solutions to enhance performance to boost the demand
                                   TABLE 150 CANADA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 151 CANADA: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 152 CANADA: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 153 CANADA: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 154 CANADA: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 155 CANADA: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
     13.3 EUROPE
             13.3.1 EUROPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS
                       TABLE 156 EUROPE: MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                       TABLE 157 EUROPE: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                       TABLE 158 EUROPE: MARKET BY SOLUTION,  2018–2021 (USD MILLION)
                       TABLE 159 EUROPE: MARKET BY SOLUTION,  2022–2027 (USD MILLION)
                       TABLE 160 EUROPE: MARKET BY SERVICE,  2018–2021 (USD MILLION)
                       TABLE 161 EUROPE: MARKET BY SERVICE,  2022–2027 (USD MILLION)
                       TABLE 162 EUROPE: MARKET BY MODE OF LEARNING,  2018–2021 (USD MILLION)
                       TABLE 163 EUROPE: MARKET BY MODE OF LEARNING,  2022–2027 (USD MILLION)
                       TABLE 164 EUROPE: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                       TABLE 165 EUROPE: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                       TABLE 166 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE,  2018–2021 (USD MILLION)
                       TABLE 167 EUROPE: MARKET BY ORGANIZATION SIZE,  2022–2027 (USD MILLION)
                       TABLE 168 EUROPE: MARKET BY TRAINING TYPE,  2018–2021 (USD MILLION)
                       TABLE 169 EUROPE: MARKET BY TRAINING TYPE,  2022–2027 (USD MILLION)
                       TABLE 170 EUROPE: MARKET BY APPLICATION,  2018–2021 (USD MILLION)
                       TABLE 171 EUROPE: MARKET BY APPLICATION,  2022–2027 (USD MILLION)
                       TABLE 172 EUROPE: MARKET BY END USER TYPE,  2018–2021 (USD MILLION)
                       TABLE 173 EUROPE: MARKET BY END USER TYPE,  2022–2027 (USD MILLION)
                       TABLE 174 EUROPE: MARKET BY ACADEMIC USER,  2018–2021 (USD MILLION)
                       TABLE 175 EUROPE: MARKET BY ACADEMIC USER,  2022–2027 (USD MILLION)
                       TABLE 176 EUROPE: MARKET BY CORPORATE USER,  2018–2021 (USD MILLION)
                       TABLE 177 EUROPE: MARKET BY CORPORATE USER,  2022–2027 (USD MILLION)
                       TABLE 178 EUROPE: MARKET BY COUNTRY,  2018–2021 (USD MILLION)
                       TABLE 179 EUROPE: MARKET BY COUNTRY,  2022–2027 (USD MILLION)
             13.3.2 UK
                       13.3.2.1 Dynamic demography, robust IT infrastructure, and strong economy to drive market
                       TABLE 180 UK: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                       TABLE 181 UK: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                       TABLE 182 UK: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                       TABLE 183 UK: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                       TABLE 184 UK: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                       TABLE 185 UK: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.3.3 GERMANY
                       13.3.3.1 Adoption of advanced technologies with favorable business environment to boost demand for frontline training
                                   TABLE 186 GERMANY: MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 187 GERMANY: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 188 GERMANY: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 189 GERMANY: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 190 GERMANY: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 191 GERMANY: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.3.4 FRANCE
                       13.3.4.1 France to witness high economic growth and adopt digital transformation initiatives
                                   TABLE 192 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 193 FRANCE: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 194 FRANCE: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 195 FRANCE: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 196 FRANCE: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 197 FRANCE: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.3.5 REST OF EUROPE
                       TABLE 198 REST OF EUROPE: MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                       TABLE 199 REST OF EUROPE: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                       TABLE 200 REST OF EUROPE: MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION)
                       TABLE 201 REST OF EUROPE: MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 202 REST OF EUROPE: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                       TABLE 203 REST OF EUROPE: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
     13.4 ASIA PACIFIC
             13.4.1 ASIA PACIFIC: MARKET DRIVERS
                       FIGURE 49 ASIA PACIFIC: MARKET SNAPSHOT
                       TABLE 204 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY COMPONENT,  2018–2021 (USD MILLION)
                       TABLE 205 ASIA PACIFIC: MARKET, BY COMPONENT,  2022–2027 (USD MILLION)
                       TABLE 206 ASIA PACIFIC: MARKET BY SOLUTION,  2018–2021 (USD MILLION)
                       TABLE 207 ASIA PACIFIC: MARKET BY SOLUTION,  2022–2027 (USD MILLION)
                       TABLE 208 ASIA PACIFIC: MARKET BY SERVICE,  2018–2021 (USD MILLION)
                       TABLE 209 ASIA PACIFIC: MARKET BY SERVICE,  2022–2027 (USD MILLION)
                       TABLE 210 ASIA PACIFIC: MARKET BY MODE OF LEARNING,  2018–2021 (USD MILLION)
                       TABLE 211 ASIA PACIFIC: MARKET BY MODE OF LEARNING,  2022–2027 (USD MILLION)
                       TABLE 212 ASIA PACIFIC: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                       TABLE 213 ASIA PACIFIC: MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 214 ASIA PACIFIC: MARKET BY ORGANIZATION SIZE,  2018–2021 (USD MILLION)
                       TABLE 215 ASIA PACIFIC: MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                       TABLE 216 ASIA PACIFIC: MARKET BY TRAINING TYPE,  2018–2021 (USD MILLION)
                       TABLE 217 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE,  2022–2027 (USD MILLION)
                       TABLE 218 ASIA PACIFIC: MARKET BY APPLICATION,  2018–2021 (USD MILLION)
                       TABLE 219 ASIA PACIFIC: MARKET BY APPLICATION,  2022–2027 (USD MILLION)
                       TABLE 220 ASIA PACIFIC: MARKET BY END USER TYPE,  2018–2021 (USD MILLION)
                       TABLE 221 ASIA PACIFIC: MARKET BY END USER TYPE,  2022–2027 (USD MILLION)
                       TABLE 222 ASIA PACIFIC: MARKET BY ACADEMIC USER,  2018–2021 (USD MILLION)
                       TABLE 223 ASIA PACIFIC: MARKET BY ACADEMIC USER,  2022–2027 (USD MILLION)
                       TABLE 224 ASIA PACIFIC: MARKET BY CORPORATE USER,  2018–2021 (USD MILLION)
                       TABLE 225 ASIA PACIFIC: MARKET BY CORPORATE USER, 2022–2027 (USD MILLION)
                       TABLE 226 ASIA PACIFIC: MARKET BY COUNTRY,  2018–2021 (USD MILLION)
                       TABLE 227 ASIA PACIFIC: MARKET BY COUNTRY,  2022–2027 (USD MILLION)
             13.4.2 CHINA
                       13.4.2.1 Flexible training programs to fuel growth of market
                                   TABLE 228 CHINA: MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 229 CHINA: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 230 CHINA: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 231 CHINA: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 232 CHINA: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 233 CHINA: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.4.3 JAPAN
                       13.4.3.1 Highly developed communication infrastructure to support enterprises achieve higher operational efficiency
                                   TABLE 234 JAPAN: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 235 JAPAN: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 236 JAPAN: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 237 JAPAN: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 238 JAPAN: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 239 JAPAN: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.4.4 INDIA
                       13.4.4.1 Government initiatives to promote the growth of the market
                                   TABLE 240 INDIA: MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 241 INDIA: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 242 INDIA: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 243 INDIA: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 244 INDIA: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 245 INDIA: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.4.5 REST OF ASIA PACIFIC
                       TABLE 246 REST OF ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                       TABLE 247 REST OF ASIA PACIFIC: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                       TABLE 248 REST OF ASIA PACIFIC: MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION)
                       TABLE 249 REST OF ASIA PACIFIC: MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 250 REST OF ASIA PACIFIC: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                       TABLE 251 REST OF ASIA PACIFIC: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
     13.5 MIDDLE EAST & AFRICA
             13.5.1 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS
                       TABLE 252 MIDDLE EAST & AFRICA: MARKET BY COMPONENT, 2018–2021 (USD MILLION)
                       TABLE 253 MIDDLE EAST & AFRICA: MARKET BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 254 MIDDLE EAST & AFRICA: MARKET BY SOLUTION,  2018–2021 (USD MILLION)
                       TABLE 255 MIDDLE EAST & AFRICA: MARKET BY SOLUTION,  2022–2027 (USD MILLION)
                       TABLE 256 MIDDLE EAST & AFRICA: MARKET BY SERVICE,  2018–2021 (USD MILLION)
                       TABLE 257 MIDDLE EAST & AFRICA: MARKET BY SERVICE,  2022–2027 (USD MILLION)
                       TABLE 258 MIDDLE EAST & AFRICA: MARKET BY MODE OF LEARNING, 2018–2021 (USD MILLION)
                       TABLE 259 MIDDLE EAST & AFRICA: MARKET BY MODE OF LEARNING, 2022–2027 (USD MILLION)
                       TABLE 260 MIDDLE EAST & AFRICA: MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION)
                       TABLE 261 MIDDLE EAST & AFRICA: MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 262 MIDDLE EAST & AFRICA: MARKET BY ORGANIZATION SIZE, 2018–2021 (USD MILLION)
                       TABLE 263 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                       TABLE 264 MIDDLE EAST & AFRICA: MARKET BY TRAINING TYPE, 2018–2021 (USD MILLION)
                       TABLE 265 MIDDLE EAST & AFRICA: MARKET BY TRAINING TYPE, 2022–2027 (USD MILLION)
                       TABLE 266 MIDDLE EAST & AFRICA: MARKET BY APPLICATION, 2018–2021 (USD MILLION)
                       TABLE 267 MIDDLE EAST & AFRICA: MARKET BY APPLICATION, 2022–2027 (USD MILLION)
                       TABLE 268 MIDDLE EAST & AFRICA: MARKET BY END USER TYPE, 2018–2021 (USD MILLION)
                       TABLE 269 MIDDLE EAST & AFRICA: MARKET BY END USER TYPE, 2022–2027 (USD MILLION)
                       TABLE 270 MIDDLE EAST & AFRICA: MARKET BY ACADEMIC USER, 2018–2021 (USD MILLION)
                       TABLE 271 MIDDLE EAST & AFRICA: MARKET BY ACADEMIC USER, 2022–2027 (USD MILLION)
                       TABLE 272 MIDDLE EAST & AFRICA: MARKET BY CORPORATE USER, 2018–2021 (USD MILLION)
                       TABLE 273 MIDDLE EAST & AFRICA: MARKET BY END USER TYPE, 2022–2027 (USD MILLION)
                       TABLE 274 MIDDLE EAST & AFRICA: MARKET BY COUNTRY,  2018–2021 (USD MILLION)
                       TABLE 275 MIDDLE EAST & AFRICA: MARKET BY COUNTRY,  2022–2027 (USD MILLION)
             13.5.2 SAUDI ARABIA
                       13.5.2.1 Frontline workers training solutions have gained momentum
                                   TABLE 276 SAUDI ARABIA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 277 SAUDI ARABIA: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 278 SAUDI ARABIA: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 279 SAUDI ARABIA: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 280 SAUDI ARABIA: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 281 SAUDI ARABIA: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.5.3 UAE
                       13.5.3.1 The increase in economic growth and readiness of authorities in the UAE to adopt advanced technologies to drive growth
                                   TABLE 282 UAE: MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 283 UAE: MARKET SIZE, BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 284 UAE: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 285 UAE: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 286 UNITED ARAB EMIRATES: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 287 UAE: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.5.4 SOUTH AFRICA
                       13.5.4.1 Low cost of cloud services and on-demand availability of IT technicians to drive market
                                   TABLE 288 SOUTH AFRICA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 289 SOUTH AFRICA: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 290 SOUTH AFRICA: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 291 SOUTH AFRICA: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 292 SOUTH AFRICA: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 293 SOUTH AFRICA: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.5.5 REST OF MIDDLE EAST & AFRICA
                       TABLE 294 REST OF MIDDLE EAST & AFRICA: MARKET  BY COMPONENT, 2018–2021 (USD MILLION)
                       TABLE 295 REST OF MIDDLE EAST & AFRICA: MARKET  BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 296 REST OF MIDDLE EAST & AFRICA: MARKET  BY DEPLOYMENT MODE, 2018–2021 (USD MILLION)
                       TABLE 297 REST OF MIDDLE EAST & AFRICA: MARKET  BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 298 REST OF MIDDLE EAST & AFRICA: MARKET BY USER TYPE, 2018–2021 (USD MILLION)
                       TABLE 299 REST OF MIDDLE EAST & AFRICA: MARKET BY USER TYPE, 2022–2027 (USD MILLION)
     13.6 LATIN AMERICA
             13.6.1 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS
                       TABLE 300 LATIN AMERICA: MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                       TABLE 301 LATIN AMERICA: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                       TABLE 302 LATIN AMERICA: MARKET BY SOLUTION,  2018–2021 (USD MILLION)
                       TABLE 303 LATIN AMERICA: MARKET BY SOLUTION,  2022–2027 (USD MILLION)
                       TABLE 304 LATIN AMERICA: MARKET BY SERVICE,  2018–2021 (USD MILLION)
                       TABLE 305 LATIN AMERICA: MARKET BY SERVICE,  2022–2027 (USD MILLION)
                       TABLE 306 LATIN AMERICA: MARKET BY MODE OF LEARNING, 2018–2021 (USD MILLION)
                       TABLE 307 LATIN AMERICA: MARKET BY MODE OF LEARNING, 2022–2027 (USD MILLION)
                       TABLE 308 LATIN AMERICA: MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION)
                       TABLE 309 LATIN AMERICA: MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 310 LATIN AMERICA: MARKET BY ORGANIZATION SIZE, 2018–2021 (USD MILLION)
                       TABLE 311 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                       TABLE 312 LATIN AMERICA: MARKET BY TRAINING TYPE,  2018–2021 (USD MILLION)
                       TABLE 313 LATIN AMERICA: MARKET BY TRAINING TYPE,  2022–2027 (USD MILLION)
                       TABLE 314 LATIN AMERICA: MARKET BY APPLICATION,  2018–2021 (USD MILLION)
                       TABLE 315 LATIN AMERICA: MARKET BY APPLICATION,  2022–2027 (USD MILLION)
                       TABLE 316 LATIN AMERICA: MARKET BY END USER TYPE,  2018–2021 (USD MILLION)
                       TABLE 317 LATIN AMERICA: MARKET BY END USER TYPE,  2022–2027 (USD MILLION)
                       TABLE 318 LATIN AMERICA: MARKET BY ACADEMIC USER,  2018–2021 (USD MILLION)
                       TABLE 319 LATIN AMERICA: MARKET BY ACADEMIC USER,  2022–2027 (USD MILLION)
                       TABLE 320 LATIN AMERICA: MARKET BY CORPORATE USER,  2018–2021 (USD MILLION)
                       TABLE 321 LATIN AMERICA: MARKET BY CORPORATE USER,  2022–2027 (USD MILLION)
                       TABLE 322 LATIN AMERICA: MARKET BY COUNTRY,  2018–2021 (USD MILLION)
                       TABLE 323 LATIN AMERICA: MARKET BY COUNTRY,  2022–2027 (USD MILLION)
             13.6.2 BRAZIL
                       13.6.2.1 Adoption of cloud computing, AI, ML, and analytics to pave way for adoption of frontline workers training solutions
                                   TABLE 324 BRAZIL: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 325 BRAZIL: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 326 BRAZIL: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 327 BRAZIL: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 328 BRAZIL: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 329 BRAZIL: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.6.3 MEXICO
                       13.6.3.1 Need to gain real-time visibility into key management operations to drive the growth of frontline workers training solutions
                                   TABLE 330 MEXICO: MARKET BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 331 MEXICO: MARKET BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 332 MEXICO: MARKET BY DEPLOYMENT MODE,  2018–2021 (USD MILLION)
                                   TABLE 333 MEXICO: MARKET BY DEPLOYMENT MODE,  2022–2027 (USD MILLION)
                                   TABLE 334 MEXICO: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                                   TABLE 335 MEXICO: MARKET BY USER TYPE,  2022–2027 (USD MILLION)
             13.6.4 REST OF LATIN AMERICA
                       TABLE 336 REST OF LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION)
                       TABLE 337 REST OF LATIN AMERICA: MARKET BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 338 REST OF LATIN AMERICA: MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION)
                       TABLE 339 REST OF LATIN AMERICA: MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 340 REST OF LATIN AMERICA: MARKET BY USER TYPE,  2018–2021 (USD MILLION)
                       TABLE 341 REST OF LATIN AMERICA: MARKET BY USER TYPE,  2022–2027 (USD MILLION)

14 COMPETITIVE LANDSCAPE (Page No. - 245)
     14.1 OVERVIEW
     14.2 KEY PLAYER STRATEGIES
               TABLE 342 OVERVIEW OF STRATEGIES ADOPTED BY KEY FRONTLINE WORKERS TRAINING SOLUTIONS VENDORS
     14.3 REVENUE ANALYSIS
             14.3.1 HISTORICAL REVENUE ANALYSIS
                       FIGURE 50 HISTORICAL REVENUE ANALYSIS OF TOP FIVE LEADING PLAYERS,  2018–2021 (USD MILLION)
     14.4 MARKET SHARE ANALYSIS
               FIGURE 51 MARKET SHARE ANALYSIS FOR KEY COMPANIES
               TABLE 343 FRONTLINE WORKERS TRAINING MARKET: DEGREE OF COMPETITION
     14.5 MARKET EVALUATION FRAMEWORK
               FIGURE 52 MARKET EVALUATION FRAMEWORK: EXPANSIONS AND CONSOLIDATIONS IN THE MARKET BETWEEN 2019 - 2022
     14.6 COMPANY EVALUATION QUADRANT
             14.6.1 STAR
             14.6.2 EMERGING LEADERS
             14.6.3 PERVASIVE PLAYERS
             14.6.4 PARTICIPANTS
                       FIGURE 53 FRONTLINE WORKERS TRAINING MARKET: COMPANY EVALUATION QUADRANT, 2022
     14.7 COMPETITIVE BENCHMARKING
             14.7.1 COMPANY PRODUCT FOOTPRINT
                       FIGURE 54 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN MARKET
                       FIGURE 55 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE MARKET
                       TABLE 344 FRONTLINE WORKERS TRAINING SOLUTIONS: COMPETITIVE BENCHMARKING OF KEY PLAYERS
     14.8 STARTUP/SME EVALUATION QUADRANT
             14.8.1 PROGRESSIVE COMPANIES
             14.8.2 RESPONSIVE COMPANIES
             14.8.3 DYNAMIC COMPANIES
             14.8.4 STARTING BLOCKS
                       FIGURE 56 FRONTLINE WORKERS TRAINING MARKET, STARTUP/SME EVALUATION QUADRANT
     14.9 STARTUP/SME COMPETITIVE BENCHMARKING
             14.9.1 COMPANY PRODUCT FOOTPRINT
                       FIGURE 57 PRODUCT PORTFOLIO ANALYSIS OF STARTUP/SME IN MARKET
                       FIGURE 58 BUSINESS STRATEGY EXCELLENCE OF STARTUP/SME IN THE MARKET
                       TABLE 345 MARKET: COMPETITIVE BENCHMARKING OF STARTUP/SMES
                       TABLE 346 MARKET: DETAILED LIST OF KEY STARTUPS/SMES
     14.10 COMPETITIVE SCENARIO AND TRENDS
              14.10.1 NEW PRODUCT LAUNCHES
                         TABLE 347 NEW SERVICE/PRODUCT LAUNCHES AND ENHANCEMENTS, 2020–2022
              4.10.2 DEALS
                         TABLE 348 DEALS, 2020–2022

15 COMPANY PROFILES (Page No. - 263)
     15.1 INTRODUCTION
     15.2 KEY PLAYERS
             15.2.1 PTC
                       TABLE 349 PTC: BUSINESS OVERVIEW
                       FIGURE 59 PTC: COMPANY SNAPSHOT
                       TABLE 350 PTC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 351 PTC: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 352 PTC: DEALS
             15.2.2 BEEKEEPER
                       TABLE 353 BEEKEEPER: BUSINESS OVERVIEW
                       TABLE 354 BEEKEEPER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 355 BEEKEEPER: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 356 BEEKEEPER: DEALS
             15.2.3 MICROSOFT
                       TABLE 357 MICROSOFT: BUSINESS OVERVIEW
                       FIGURE 60 MICROSOFT: COMPANY SNAPSHOT
                       TABLE 358 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 359 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 360 MICROSOFT: DEALS
             15.2.4 GOOGLE
                       TABLE 361 GOOGLE: BUSINESS OVERVIEW
                       FIGURE 61 GOOGLE: COMPANY SNAPSHOT
                       TABLE 362 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 363 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 364 GOOGLE: DEALS
             15.2.5 ADOBE
                       TABLE 365 ADOBE: BUSINESS OVERVIEW
                       FIGURE 62 ADOBE: COMPANY SNAPSHOT
                       TABLE 366 ADOBE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 367 ADOBE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 368 ADOBE: DEALS
             15.2.6 AXONIFY
                       TABLE 369 AXONIFY: BUSINESS OVERVIEW
                       TABLE 370 AXONIFY: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 371 AXONIFY: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 372 AXONIFY: DEALS
             15.2.7 ITACIT
                       TABLE 373 ITACIT: BUSINESS OVERVIEW
                       TABLE 374 ITACIT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 375 ITACIT: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 376 ITACIT: DEALS
             15.2.8 FRONTLINE DATA SOLUTIONS
                       TABLE 377 FRONTLINE DATA SOLUTIONS: BUSINESS OVERVIEW
                       TABLE 378 FRONTLINE DATA SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 379 FRONTLINE DATA SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
             15.2.9 INTERTEK ALCHEMY
                       TABLE 380 INTERTEK ALCHEMY: BUSINESS OVERVIEW
                       TABLE 381 INTERTEK ALCHEMY: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 382 INTERTEK ALCHEMY: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 383 INTERTEK ALCHEMY: DEALS
             15.2.10 BLACKBOARD
                       TABLE 384 BLACKBOARD: BUSINESS OVERVIEW
                       TABLE 385 BLACKBOARD: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 386 BLACKBOARD: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 387 BLACKBOARD: DEALS
             15.2.11 D2L
                       TABLE 388 D2L: BUSINESS OVERVIEW
                       TABLE 389 D2L: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 390 D2L: PRODUCT LAUNCHES
                       TABLE 391 D2L: DEALS
             15.2.12 RALLYWARE
             15.2.13 SAP LITMOS
             15.2.14 ORACLE
             15.2.15 CORNERSTONE
             15.2.16 BIZLIBRARY
             15.2.17 CROSSKNOWLEDGE
             15.2.18 ORION LABS
             15.2.19 SKYLLFUL
             15.2.20 ENABLEY
             15.2.21 EPIGNOSIS
             15.2.22 SKEDULO
     15.3 STARTUP OR SMES
             15.3.1 OTTOLEARN
             15.3.2 OPUS TRAINING
             15.3.3 DISPRZ
             15.3.4 EDUME
             15.3.5 YOOBIC
             15.3.6 BITES
             15.3.7 MOBIETRAIN
             15.3.8 MAXIML
             15.3.9 FLIP
             15.3.10 ANTHILL

16 ADJACENT AND RELATED MARKETS (Page No. - 308)
     16.1 INTRODUCTION
(Business overview, Products/Solutions/Services offered, Recent developments, MNM view, Right to win, Strategic choices, and Weaknesses and competitive threats)*
     16.2 LEARNING MANAGEMENT SYSTEM (LMS) MARKET - GLOBAL FORECAST TO 2026
             16.2.1 MARKET DEFINITION
             16.2.2 MARKET OVERVIEW
                       16.2.2.1 LMS market, by component
                                   TABLE 392 LEARNING MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT,  2015–2020 (USD MILLION)
                                   TABLE 393 LEARNING MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)
                       16.2.2.2 LMS market, by delivery mode
                                   TABLE 394 LEARNING MANAGEMENT SYSTEM MARKET, BY DELIVERY MODE,  2015–2020 (USD MILLION)
                                   TABLE 395 LEARNING MANAGEMENT SYSTEM MARKET, BY DELIVERY MODE,  2021–2026 (USD MILLION)
                       16.2.2.3 LMS market, by user type
                                   TABLE 396 LEARNING MANAGEMENT SYSTEM MARKET, BY USER TYPE, 2015–2020 (USD MILLION)
                                   TABLE 397 LEARNING MANAGEMENT SYSTEM MARKET, BY USER TYPE, 2021–2026 (USD MILLION)
                       16.2.2.4 LMS market, by deployment type
                                   TABLE 398 LEARNING MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT TYPE,  2015–2020 (USD MILLION)
                                   TABLE 399 LEARNING MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT TYPE,  2021–2026 (USD MILLION)
                       16.2.2.5 LMS market, by region
                                   TABLE 400 LEARNING MANAGEMENT SYSTEM MARKET, BY REGION, 2015–2020 (USD MILLION)
                                   TABLE 401 LEARNING MANAGEMENT SYSTEM MARKET, BY REGION, 2021–2026 (USD MILLION)
     16.3 MICROLEARNING MARKET - GLOBAL FORECAST TO 2024
             16.3.1 MARKET DEFINITION
             16.3.2 MARKET OVERVIEW
                       16.3.2.1 Microlearning market, by component
                                   TABLE 402 MICROLEARNING MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
                       16.3.2.2 Microlearning market, by organization size
                                   TABLE 403 MICROLEARNING MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
                       16.3.2.3 Microlearning market, by deployment type
                                   TABLE 404 MICROLEARNING MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION)
                       16.3.2.4 Microlearning market, by industry
                                   TABLE 405 MICROLEARNING MARKET SIZE, BY INDUSTRY, 2017–2024 (USD MILLION)
                       16.3.2.5 Microlearning market, by region
                                   TABLE 406 MICROLEARNING MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)

*Details on Business overview, Products/Solutions/Services offered, Recent developments, MNM view, Right to win, Strategic choices, and Weaknesses and competitive threats might not be captured in case of unlisted companies.

17 APPENDIX (Page No. - 315)
     17.1 INDUSTRY EXPERTS
     17.2 DISCUSSION GUIDE
     17.3 KNOWLEDGESTORE: MARKETSANDMARKETS’  SUBSCRIPTION PORTAL
     17.4 AVAILABLE CUSTOMIZATIONS
     17.5 RELATED REPORTS
     17.6 AUTHOR DETAILS

This research study involved the extensive use of secondary sources, directories, and databases such as Dun & Bradstreet (D&B) Hoovers, and Bloomberg BusinessWeek to identify and collect information useful for a technical, market-oriented, and commercial study of the frontline workers training market. The primary sources were mainly industry experts from the core and related industries and preferred suppliers, manufacturers, distributors, service providers, technology developers, alliances, and organizations related to all segments of the value chain of this market. In-depth interviews were conducted with various primary respondents that included key industry participants, subject matter experts, C-level executives of key market players, and industry consultants to obtain and verify critical qualitative and quantitative information. The following illustrative figure shows the market research methodology applied in making this report on the frontline workers training market.

Secondary Research

The market for companies offering frontline workers training for different user type was estimated and projected based on the secondary data made available through paid and unpaid sources and by analyzing their product portfolios in the ecosystem of the market. It also involved rating products of companies based on their performance and quality. In the secondary research process, various sources were referred to for identifying and collecting information for this study on the frontline workers training market. The secondary sources included annual reports, press releases and investor presentations of companies, white papers, journals, and certified publications and articles by recognized authors, directories, and databases.

Secondary research was mainly used to obtain key information about the supply chain of the market, the total pool of key players, market classification, and segmentation according to industry trends to the bottommost level, regional markets, and key developments from both, market and technology-oriented perspectives that were further validated by primary sources.

Primary Research

In the primary research process, various sources from both, the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side included industry experts such as Chief Executive Officers (CEOs), Chief Technology Officers (CTOs), Chief Operating Officers (COOs), Vice Presidents (VPs), Managing Directors (MDs), technology and innovation directors, and related key executives from different key companies and organizations operating in the frontline workers training market..

The following is the breakup of primary profiles:

Frontline Workers Training Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

In this approach for market estimation, the key frontline workers training vendors, such as PTC (US), Beekeeper (Switzerland), Microsoft (US), Google (US), Adobe (US), Axonify (Canada), iTacit (Canada), Frontline Data Solutions (US), Intertek Alchemy (US), Blackboard (US), D2L (Canada), Disprz (India), Opus Training (US), Rallyware (US), SAP Litmos (US), Oracle (US), Cornerstone (US), BizLibrary (US), CrossKnowledge (France), Orion Labs (US), Skyllful (US), OttoLearn (Canada), Enabley (Israel), Epignosis (US), EduMe (UK), YOOBIC (UK), Bites (Israel), MobieTrain (Belgium), Maximl (India), Flip (US), Anthill (US), and Skedulo (US) contribute almost 60-65% to the global frontline workers training market. After confirming these companies through primary interviews with industry experts, their total revenue through annual reports, Securities and Exchange Commission (SEC) filings, and paid databases was estimated. These companies’ revenue pertaining to the Business Units (BUs) that offer frontline workers training was identified through similar sources. Then through primaries, the data of revenue generated was collected through specific frontline workers training. The collective revenue of key companies that offer frontline workers training comprises 60–65% of the market, which was again confirmed through primary interviews with industry experts. With the assumption that the rest of the market is contributed by smaller players (part of the unorganized market), the market size of organized players (55–60%) and unorganized players (40–45%) collectively was assumed to be the market size of the global frontline workers training market for Financial Year (FY) 2022.

  • The pricing trend is assumed to vary over time.
  • All the forecasts are made with the standard assumption that the accepted currency is USD.
  • For the conversion of various currencies to USD, average historical exchange rates are used according to the year specified. For all the historical and current exchange rates required for calculations and currency conversions, the US Internal Revenue Service's website is used.
  • All the forecasts are made under the standard assumption that the globally accepted currency USD remains constant during the next five years.
  • Vendor-side analysis: The market size estimates of associated solutions and services are factored in from the vendor side by assuming an average of licensing and subscription-based models of leading and innovative vendors in the market.

Demand/end-user analysis: End users operating in verticals across regions are analyzed in terms of market spending on frontline workers training based on some of the key use cases. These factors for the frontline workers training industry per region are separately analyzed, and the average spending was extrapolated with an approximation based on assumed weightage. This factor is derived by averaging various market influencers, including recent developments, regulations, mergers and acquisitions, enterprise/SME adoption, startup ecosystem, IT spending, technology propensity and maturity, use cases, and the estimated number of organizations per region.

Data Triangulation

After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, data triangulation, and market breakup procedures were employed, wherever applicable. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Report Objectives

  • To define, describe, and predict the frontline workers training market by component, mode of learning, deployment mode, organization size, application, training type, user type, and region
  • To provide detailed information related to major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth
  • To analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders
  • To forecast the market size of segments for five main regions: North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
  • To profile key players and comprehensively analyze their market rankings and core competencies
  • To analyze competitive developments, such as partnerships, new product launches, and mergers and acquisitions, in the frontline workers training market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix provides a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakup of the North American frontline workers training market
  • Further breakup of the European market
  • Further breakup of the Asia Pacific market
  • Further breakup of the Latin American market
  • Further breakup of the Middle East and Africa market

Company Information

  • Detailed analysis and profiling of additional market players up to 5
Frontline Workers Training Market Size,  Share & Growth Report
Report Code
TC 8147
Published ON
Aug, 2022
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