Conversational AI Market

Conversational AI Market by Offering ((Software by Technology, Modality, Deployment Mode), and Services), Business Function, Integration Mode, Conversational Agents Type (AI Chatbots, Generative AI Agents), Vertical and Region - Global Forecast to 2030

Report Code: TC 6976 Apr, 2024, by marketsandmarkets.com

[417 Pages Rport] The conversational AI market is projected to grow from USD 13.2 billion in 2024 to USD 49.9 billion by 2030, at a compound annual growth rate (CAGR) of 24.9% during the forecast period. Due to various business drivers, the conversational AI market is expected to grow significantly during the forecast period. The market is experiencing significant growth due to the emergence of generative AI. Increasing integration of computer vision and voice recognition technology to facilitate more in-depth and personalized interactions is also responsible for driving the market’s growth.

Conversational AI Market

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Conversational AI Market Opportunities

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Market Dynamics

Driver: Increasing integration of AI chatbots in messaging services

The increasing integration of AI chatbots in messaging services is a significant driving factor in adopting conversational AI solutions in the market. As messaging platforms dominate communication channels worldwide, businesses recognize the immense potential of integrating AI-powered chatbots to engage with customers seamlessly. According to recent data, over 2.7 billion people globally use messaging apps, highlighting the vast reach and potential impact of leveraging these platforms for customer interactions. Furthermore, the integration of AI chatbots in messaging services enables businesses to meet customers where they are, providing immediate and personalized assistance directly within their preferred messaging apps. This convenience factor is paramount, as studies show that 64% of consumers prefer messaging over voice channels for customer service interactions.

Moreover, AI chatbots offer scalability and efficiency advantages, capable of handling large volumes of inquiries simultaneously without human intervention. This capability is crucial during peak times or for businesses with global customer bases. Research indicates that AI chatbots can reduce customer service costs by up to 30%, demonstrating the tangible economic benefits of adopting conversational AI solutions integrated with messaging services. Additionally, AI chatbots in messaging services empower businesses to provide round-the-clock support, delivering instant responses and resolutions to customer queries at any time of the day or night. This 24/7 availability enhances customer experience and fosters loyalty, as customers receive timely assistance whenever needed. As a result, businesses can gain a competitive edge in today's fast-paced market by leveraging the increasing integration of AI chatbots in messaging services to drive adoption and realize the full potential of conversational AI solutions.

Restraints: Lack of awareness regarding benefits of conversational AI

The lack of awareness is a significant restraining factor in adopting conversational AI solutions. Many businesses and consumers are unaware of the capabilities and benefits of conversational AI, leading to hesitancy in adopting these technologies. According to a survey, only 33% of consumers were familiar with the term "chatbot," indicating a significant gap in awareness regarding conversational AI solutions. Additionally, businesses may underestimate the potential of conversational AI to enhance customer experiences and drive operational efficiencies due to a lack of understanding of its capabilities. Moreover, misconceptions and myths surrounding conversational AI further contribute to the lack of awareness and adoption. For example, some businesses may believe that implementing conversational AI is too complex or costly, while others may fear job displacement or loss of human touch in customer interactions. These misconceptions hinder businesses from fully exploring the benefits of conversational AI solutions.

Furthermore, the rapid pace of technological advancements and evolving market trends make it challenging for businesses to stay informed about the latest developments in conversational AI, exacerbating the lack of awareness. To address this restraining factor, educational initiatives and awareness campaigns are crucial to informing businesses and consumers about the potential of conversational AI solutions. Providing case studies, demonstrations, and training programs can help illustrate the tangible benefits of conversational AI in improving customer engagement, streamlining operations, and driving business growth.

Opportunity: Emergence of generative AI

The rising advent of generative AI presents a significant opportunity for adopting conversational AI solutions in the market, enabling them to offer more personalized, efficient, and human-like interactions. Generative AI technologies, such as Generative Pre-trained Transformer (GPT) models, have demonstrated remarkable progress in understanding and generating natural language, enabling conversational AI systems to engage users in more contextually relevant and dynamic conversations. For instance, OpenAI's GPT-3 model, with 175 billion parameters, has shown the ability to generate human-like text across a wide range of topics and contexts. By leveraging generative AI, conversational AI systems can tailor responses to individual user preferences and behavior patterns, enhancing the overall user experience. Furthermore, the efficiency gains achieved through generative AI enable faster response times and reduced dependency on predefined scripts or templates, facilitating smoother and more fluid interactions. Human-like conversational capabilities also foster greater user engagement and satisfaction, increasing the adoption of conversational AI solutions across various industries. The market's growth is fueled by the demand for personalized customer experiences and the increasing integration of conversational AI across diverse applications, including customer service, virtual assistants, and healthcare. As generative AI advances, conversational AI systems are poised to play an increasingly prominent role in reshaping how businesses interact with customers and users, driving innovation and differentiation in the market landscape.

Challenge: Lack of accuracy in chatbots and virtual assistants

The lack of accuracy in chatbots and virtual assistants poses a significant challenge to the widespread adoption of conversational AI solutions. When these AI-powered systems fail to understand user queries or provide relevant responses accurately, it leads to frustration and dissatisfaction among users, ultimately undermining trust in the technology. Moreover, inaccurate responses can result in missed opportunities for businesses to address customer inquiries effectively or upsell products and services. Research indicates that 55% of US adults are likely to abandon their online purchases if they cannot find a quick answer to their questions. Therefore, the lack of accuracy impacts user experience and directly affects conversion rates and revenue generation for businesses leveraging conversational AI solutions. Furthermore, inaccuracies in chatbots and virtual assistants can lead to negative brand perceptions and damage reputation. Consequently, businesses must prioritize improving the accuracy of their conversational AI solutions through ongoing training, data refinement, and advanced natural language understanding algorithms to overcome this critical challenge and drive successful adoption in the market.

Conversational AI
Market Ecosystem

Top Companies in Conversational AI Market

By professional services, the Support & Maintenance segment registered the highest CAGR during the forecast period.

Support and maintenance services play a crucial role in the conversational AI market, ensuring the smooth functioning and optimization of AI-powered chatbots and virtual assistants. These services encompass a range of activities aimed at addressing issues, improving performance, and enhancing user experience. Support services in conversational AI involve aiding users and clients in resolving technical issues, troubleshooting problems, and answering queries. This includes offering timely responses to inquiries, guiding users through troubleshooting steps, and resolving issues related to bot functionality, integration, or performance. Effective support services contribute significantly to customer satisfaction and retention by ensuring that users receive prompt and reliable assistance when needed.

By vertical, Healthcare & Life Sciences segment to register the highest CAGR during the forecast period.

The conversational AI market is experiencing exponential growth within the healthcare and life sciences industry, revolutionizing patient care and administrative processes alike. Conversational AI technologies offer unparalleled convenience and accessibility, enabling patients to interact with healthcare providers and access medical information seamlessly through natural language interfaces like chatbots and virtual assistants. Conversational AI solutions are increasingly adept at understanding medical terminology and interpreting complex queries, thereby facilitating accurate diagnosis, personalized treatment recommendations, and even remote monitoring of patient's health conditions.

By integration mode,  Internal Enterprise Systems to register the largest market size during the forecast period.

The market for internal enterprise systems within the conversational AI sector is experiencing significant growth driven by several key factors. Businesses are increasingly recognizing the value of leveraging conversational AI technologies to streamline internal processes and improve operational efficiency. These systems offer a user-friendly interface that allows employees to interact with enterprise applications more intuitively, leading to faster task completion and reduced workload on IT departments. Additionally, the rise of remote work has highlighted the importance of effective communication and collaboration tools, and conversational AI platforms can facilitate seamless interactions among distributed teams.

By region,  North America to witness the largest & fastest market size during the forecast period.

The conversational AI market in North America is experiencing rapid growth, driven by several key factors. The increasing demand for seamless and personalized customer experiences across various industries, including retail, finance, healthcare, and telecommunications is influencing the growth of the market. Businesses are recognizing the value of leveraging conversational AI solutions to engage with their customers in more natural and efficient ways, leading to improved satisfaction and loyalty. Additionally, advancements in NLP, ML, and voice recognition technologies have significantly enhanced the capabilities of conversational AI systems, enabling them to understand and respond to user inquiries with greater accuracy and context sensitivity.

North American Conversational AI Market Size, and Share

Key Market Players

The conversational AI solution and service providers have implemented various types of organic and inorganic growth strategies, such as product upgrades, new product launches, partnerships, and agreements, business expansions, and mergers and acquisitions to strengthen their offerings in the market. Some major players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), Oracle (US), Kore.ai (US), LivePerson (US), [24]7.ai (US), eGain (US), Amelia (US), Avaamo (US), Conversica (US), Haptik (India), Solvvy (US), Inbenta (US), Creative Virtual (UK), SoundHound (US), Kasisto (US), MindMeld (US), Gupshup (US), Twilio (US), Sprinklr (US), Boost.ai (Norway), Cognigy (Germany), Rasa (Germany), Saarthi.ai (India), Senseforth.ai (India), Yellow.ai (US), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), and Pypestream (US).

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Scope of the Report

Report Metrics

Details

Market size available for years

2019–2030

Base year considered

2023

Forecast period

2024–2030

Forecast units

USD (Billion)

Segments Covered

Offering, Deployment Mode, Business Function, Integration Mode, Conversational Agent Type, Vertical, and Region

Geographies covered

North America, Asia Pacific, Europe, Middle East & Africa, and Latin America

Companies covered

Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), Oracle (US), Kore.ai (US), LivePerson (US), [24]7.ai (US), eGain (US), Amelia (US), Avaamo (US), Conversica (US), Haptik (India), Solvvy (US), Inbenta (US), Creative Virtual (UK), SoundHound (US), Kasisto (US), MindMeld (US), Gupshup (US), Twilio (US), Sprinklr (US), Boost.ai (Norway), Cognigy (Germany), Rasa (Germany), Saarthi.ai (India), Senseforth.ai (India), Yellow.ai (US), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), and Pypestream (US). 

This research report categorizes the conversational AI market based on offering, deployment mode, business function, integration mode, conversational agent type, vertical, and region.

By Offering:
  • Software by Technology
    • ML
    • NLP
    • ASR
    • Data Mining
  • Software by Modality
    • Text
    • Speech
    • Multimodal
  • Software by Deployment Mode
    • Cloud
    • On-premise
  • Services
    • Consulting & Advisory
    • Integration & Deployment
    • Support & Maintenance
    • Training & Education
By Business Function:
  • Sales & Marketing
    • Contact Center Automation
    • Branding & Advertisement
    • Campaign Management
    • Customer Engagement & Retention
    • Others 
  • Operations & Supply Chain
    • Workflow Optimization
    • Scheduling & Routing 
    • Inventory Management 
    • Vendor Management  
    • Others 
  • Finance & Accounting
    • Virtual Financial Advisors
    • Expense Tracking & Reporting  
    • Data Privacy & Compliance Management  
    • Automated Invoice Processing   
    • Others 
  • Human Resources (HR)
    • Employee Engagement & Onboarding
    • Performance Management   
    • Document Management  
    • Recruitment Assistants & Screening
    • Others  (Leave Management & Time-Off Requests)
  • IT Service Management (ITSM)
    • Incident Management
    • Cost Optimization   
    • Query Handling   
    • Knowledge Management  
    • Others 
By Integration Mode:
  • Internal Enterprise Systems
  • External Communication Channels
By Conversational Agent Type:
  • AI Chatbots
  • Voice Bots
  • Interactive Voice Assistants (IVA)
  • Generative AI Agents
By Vertical:
  • BFSI
    • Automated Customer Support
    • Virtual Financial Assistants
    • Portfolio Management
    • Voice-Based Digital Banking
    • Others
  • Retail & eCommerce
    • Voice Commerce
    • Personalized Recommendations
    • In-Store Assistance
    • Automated Surveys
    • Automated Order Tracking & Updates
    • Others
  • Education
    • Admission Query Resolution
    • Administrative Task Automation 
    • Virtual Learning/ Course Assistants 
    • Personalized Learning Support
    • Conversational Campus
    • Others
  • Media & Entertainment
    • Content Personalization
    • Personalized Content Delivery
    • Immersive Conversational Gaming
    • Advertising & Promotions
    • Content Localization & Translation
    • Others
  • Healthcare & Life Sciences
    • Automated Appointment Booking
    • Patient Engagement & Follow Up 
    • Self Health Management
    • Health Tracking & Medication Management 
    • Symptom Assessment & Triage Management
    • Others
  • Travel & Hospitality
    • Virtual Travel Assistance  
    • Personalized Travel Planning
    • Conversational Check-Ins 
    • Voice-Based Bookings/ Ordering
    • Others
  • Automotive
    • Virtual Car Showroom Assistants
    • AI-Powered Navigation & Route Optimization
    • Purchase Assistance
    • AI-Driven Predictive Maintenance
    • Vehicle Configuration & Customization
    • Others
  • IT/ITeS
    • IT Helpdesk Support & Troubleshooting
    • Software & Application Support
    • Project Management & Task Tracking
    • Virtual IT Procurement Assistants
    • IT Security Incident Response & Threat Intelligence Analysis
    • Others
  • Government & Defense
    • E-Governance Services
    • Public Safety Information Dissemination
    • Virtual Training Assistants for Defense Personnel
    • Citizen Engagement Surveys & Feedback Collection
    • Others
  • Other Applications (Telecom, Transportation & Logistics, Utilities & Energy, and Manufacturing)
By Region:
  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Rest of Europe
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia and New Zealand (ANZ)
    • South Korea
    • ASEAN Countries
    • Rest of Asia Pacific
  • Middle East & Africa
    • UAE
    • Saudi Arabia
    • South Africa
    • Qatar
    • Egypt
    • Rest of the Middle East & Africa
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Rest of Latin America

Recent Developments:

  • In January 2024, IBM Consulting is rolling out IBM Consulting Advantage, an AI services platform designed to support IBM consultants in delivering consistency, repeatability, and speed to their clients. It includes a portfolio of proprietary methods, assets, and assistants that leverage technology from IBM and strategic partners. When using aspects of IBM Consulting Advantage in an application design, development, and testing client pilot, early adopter teams saw productivity improvements of up to 50%.
  • In January 2024, Google Cloud's new conversational commerce solution, announced, can enable retailers to easily embed generative AI-powered virtual agents on their websites and mobile apps. Retailers can build virtual agents with helpful and nuanced conversations with shoppers using natural language and provide product options based on a shopper's preferences.
  • In January 2024, IBM announced its collaboration with SAP to develop solutions to help clients in the consumer packaged goods and retail industries enhance their supply chain, finance operations, sales, and services using generative AI. With a shared legacy of technology expertise and the completed work of embedding IBM Watsonx, an enterprise-ready AI and data platform and AI assistants, into SAP solutions, IBM is working with SAP to create new generative and traditional AI solutions to be focused on addressing the complexities of the direct store delivery business process and product portfolio management.
  • In January 2024, Open AI introduced ChatGPT Teams. ChatGPT Team offers access to advanced models like GPT-4 and DALL·E 3 and tools like Advanced Data Analysis. It includes a dedicated collaborative workspace for any team and admin tools for team management.
  • In February 2023, Microsoft released an upgraded version of Microsoft Teams Premium. The upgrade includes the most recent technologies, such as Large Language Models powered by OpenAI’s GPT-3.5, to make meetings more intelligent, personalized, and secure.

Frequently Asked Questions (FAQ):

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TABLE OF CONTENTS
 
1 INTRODUCTION (Page No. - 50)
    1.1 STUDY OBJECTIVES 
    1.2 MARKET DEFINITION 
           1.2.1 INCLUSIONS AND EXCLUSIONS
    1.3 STUDY SCOPE 
           1.3.1 MARKET SEGMENTATION
                    TABLE 1 CONVERSATIONAL AI MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
    1.4 YEARS CONSIDERED 
    1.5 CURRENCY CONSIDERED 
           TABLE 2 USD EXCHANGE RATES, 2019–2023
    1.6 STAKEHOLDERS 
    1.7 SUMMARY OF CHANGES 
           1.7.1 RECESSION IMPACT
 
2 RESEARCH METHODOLOGY (Page No. - 56)
    2.1 RESEARCH DATA 
           FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    TABLE 3 PRIMARY INTERVIEWS
                    2.1.2.1 Breakup of primary profiles
                    2.1.2.2 Key insights from industry experts
    2.2 DATA TRIANGULATION 
           FIGURE 2 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION 
           FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.3.1 TOP-DOWN APPROACH
           2.3.2 BOTTOM-UP APPROACH
                    FIGURE 4 APPROACH 1, BOTTOM-UP (SUPPLY SIDE): REVENUE FROM SOFTWARE/SERVICES OF MARKET
                    FIGURE 5 APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET
                    FIGURE 6 APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF MARKET
                    FIGURE 7 APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL DIGITAL SOLUTIONS SPENDING
    2.4 MARKET FORECAST 
           TABLE 4 FACTOR ANALYSIS
    2.5 RESEARCH ASSUMPTIONS 
    2.6 RISK ASSESSMENT 
    2.7 LIMITATIONS 
    2.8 IMPACT OF RECESSION ON CONVERSATIONAL AI MARKET 
           TABLE 5 IMPACT OF RECESSION ON GLOBAL CONVERSATIONAL AI MARKET
 
3 EXECUTIVE SUMMARY (Page No. - 71)
    TABLE 6 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE,  2019–2023 (USD MILLION, Y-O-Y) 
    TABLE 7 GLOBAL MARKET SIZE AND GROWTH RATE,  2024–2030 (USD MILLION, Y-O-Y) 
    FIGURE 8 SOFTWARE SEGMENT TO ACCOUNT FOR LARGER CONVERSATIONAL AI MARKET DURING FORECAST PERIOD 
    FIGURE 9 NLP TECHNOLOGY TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 10 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD 
    FIGURE 11 TEXT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 12 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD 
    FIGURE 13 INTEGRATION & DEPLOYMENT SERVICES SEGMENT TO HOLD LARGEST CONVERSATIONAL AI MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 14 AI CHATBOTS SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 
    FIGURE 15 INTERNAL INTEGRATION MODE SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 16 SALES & MARKETING SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 17 CONTACT CENTER AUTOMATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 18 VIRTUAL FINANCIAL ADVISORS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 19 WORKFLOW OPTIMIZATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 20 EMPLOYEE ENGAGEMENT & ONBOARDING SEGMENT TO HOLD LARGEST CONVERSATIONAL AI MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 21 INCIDENT MANAGEMENT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 22 EDUCATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 
    FIGURE 23 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 
 
4 PREMIUM INSIGHTS (Page No. - 82)
    4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CONVERSATIONAL AI MARKET 
           FIGURE 24 INCREASING INTEGRATION OF AI CHATBOTS ACROSS MESSAGING SERVICES FOR BETTER CUSTOMER SUPPORT TO DRIVE MARKET
    4.2 MARKET: TOP THREE BUSINESS FUNCTIONS 
           FIGURE 25 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    4.3 NORTH AMERICA: MARKET, BY OFFERING AND INTEGRATION MODE 
           FIGURE 26 SOFTWARE AND INTERNAL SEGMENTS TO HOLD LARGEST CONVERSATIONAL AI MARKET SHARES IN NORTH AMERICA IN 2024
    4.4 MARKET: BY REGION 
           FIGURE 27 NORTH AMERICA TO HOLD LARGEST CONVERSATIONAL AI MARKET SHARE IN 2024
 
5 CONVERSATIONAL AI MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 84)
    5.1 INTRODUCTION 
    5.2 MARKET DYNAMICS 
           FIGURE 28 CONVERSATIONAL AI MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
           5.2.1 DRIVERS
                    5.2.1.1 Increasing integration of AI chatbots in messaging services
                    5.2.1.2 Growing use of AI-based customer services
                    5.2.1.3 Omnichannel deployment and reduced chatbot development cost
                    5.2.1.4 Growing focus on customer engagement and retention
                    5.2.1.5 Rising demand to implement AI-powered digital experience across government sector
           5.2.2 RESTRAINTS
                    5.2.2.1 Lack of awareness regarding benefits of conversational AI
                    5.2.2.2 Vulnerability to privacy and security breaches
                    5.2.2.3 Limitations of voice authentication
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions
                    5.2.3.2 Emergence of generative AI
           5.2.4 CHALLENGES
                    5.2.4.1 Lack of accuracy in chatbots and virtual assistants
                    5.2.4.2 Apprehensiveness about disclosing personal or sensitive information
                    5.2.4.3 Lack of precision in resolving queries
                    5.2.4.4 Inability to recognize customer intent and behavior
    5.3 EVOLUTION OF CONVERSATIONAL AI MARKET 
           FIGURE 29 MARKET: EVOLUTION
    5.4 CONVERSATIONAL AI MARKET ARCHITECTURE 
           FIGURE 30 MARKET: ARCHITECTURE
    5.5 SUPPLY CHAIN ANALYSIS 
           FIGURE 31 MARKET: SUPPLY CHAIN ANALYSIS
    5.6 ECOSYSTEM/ CONVERSATIONAL AI MARKET MAP 
           TABLE 8 MARKET: ECOSYSTEM
           FIGURE 32 KEY PLAYERS IN CONVERSATIONAL AI MARKET ECOSYSTEM
           5.6.1 PLATFORM PROVIDERS
           5.6.2 SOFTWARE PROVIDERS
           5.6.3 SERVICE PROVIDERS
           5.6.4 CLOUD SERVICE PROVIDERS
           5.6.5 END USERS
           5.6.6 REGULATORY BODIES
    5.7 CASE STUDY ANALYSIS 
           5.7.1 HUMANA REDUCED COSTLY PRE-SERVICE CALLS AND IMPROVED CUSTOMER EXPERIENCE WITH IBM WATSONX
           5.7.2 CITY OF JOHNS CREEK AUTOMATED 24/7 CONTACT CENTER AND REDUCED AFTER-HOURS VOICEMAILS WITH AMAZON LEX
           5.7.3 JIO PARTNERED WITH HAPTIK TO DEVELOP WHATSAPP CHATBOT TO DELIVER SWIFT RESPONSES TO CUSTOMER QUERIES AND ENHANCE CUSTOMER EXPERIENCE
           5.7.4 CHIME FINANCIAL USED TWILIO PROGRAMMABLE MESSAGING AND TWILIO STUDIO TO DELIVER PERSONALIZED SUPPORT EXPERIENCE
           5.7.5 LEADING US SATELLITE TV PROVIDER RESOLVED 60% OF CUSTOMER QUERIES BY DEPLOYING [24]7 ENGAGEMENT CLOUD PLATFORM
    5.8 TECHNOLOGY ANALYSIS 
           5.8.1 KEY TECHNOLOGIES
                    5.8.1.1 AI/ML
                    5.8.1.2 NLP & deep learning
                    5.8.1.3 Speech recognition
           5.8.2 COMPLEMENTARY TECHNOLOGIES
                    5.8.2.1 Data analytics
                    5.8.2.2 Cloud computing
           5.8.3 ADJACENT TECHNOLOGIES
                    5.8.3.1 AR/VR
                    5.8.3.2 IoT
                    5.8.3.3 Blockchain
                    5.8.3.4 Edge computing
                    5.8.3.5 Voice biometrics
    5.9 REGULATORY LANDSCAPE 
           5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 12 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 13 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    5.9.1.1 North America
                               5.9.1.1.1 General Data Protection Regulation (GDPR)
                               5.9.1.1.2 California Consumer Privacy Act (CCPA)
                               5.9.1.1.3 Health Insurance Portability and Accountability Act (HIPAA)
                    5.9.1.2 Europe
                               5.9.1.2.1 General Data Protection Regulation (GDPR)
                               5.9.1.2.2 Audiovisual Media Services Directive (AVMSD)
                               5.9.1.2.3 ePrivacy directive
                    5.9.1.3 Asia Pacific
                               5.9.1.3.1 Act on Protection of Personal Information (APPI)
                               5.9.1.3.2 Telecommunications business law
                    5.9.1.4 Middle East & Africa
                               5.9.1.4.1 Consumer protection regulations
                    5.9.1.5 Latin America
                               5.9.1.5.1 Telecommunications laws
    5.10 PATENT ANALYSIS 
           5.10.1 METHODOLOGY
           5.10.2 PATENTS FILED, BY DOCUMENT TYPE
                    TABLE 14 PATENTS FILED, 2013–2023
           5.10.3 INNOVATION AND PATENT APPLICATIONS
                    FIGURE 33 TOTAL NUMBER OF PATENTS GRANTED, 2013–2023
                    5.10.3.1 Top 10 patent applicants in CONVERSATIONAL AI MARKET
                               FIGURE 34 TOP 10 APPLICANTS IN MARKET, 2013–2023
                               TABLE 15 TOP 20 PATENT OWNERS IN CONVERSATIONAL AI MARKET, 2013–2023
                               TABLE 16 LIST OF PATENTS GRANTED IN MARKET, 2022–2023
                               FIGURE 35 REGIONAL ANALYSIS OF PATENTS GRANTED, 2013–2023
    5.11 PRICING ANALYSIS 
           5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE APPLICATIONS
                    FIGURE 36 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, TOP THREE APPLICATIONS (USD/YEAR)
                    TABLE 17 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY APPLICATION
           5.11.2 INDICATIVE PRICING ANALYSIS, BY OFFERING
                    TABLE 18 INDICATIVE PRICING LEVELS OF CONVERSATIONAL AI SOFTWARE, BY OFFERING
    5.12 KEY CONFERENCES & EVENTS 
                    TABLE 19 CONVERSATIONAL AI MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024–2025
    5.13 PORTER’S FIVE FORCES ANALYSIS 
                    TABLE 20 PORTER’S FIVE FORCES’ IMPACT ON CONVERSATIONAL AI MARKET
                    FIGURE 37 PORTER’S FIVE FORCES ANALYSIS: MARKET
           5.13.1 THREAT OF NEW ENTRANTS
           5.13.2 THREAT OF SUBSTITUTES
           5.13.3 BARGAINING POWER OF SUPPLIERS
           5.13.4 BARGAINING POWER OF BUYERS
           5.13.5 INTENSITY OF COMPETITIVE RIVALRY
    5.14 INVESTMENT LANDSCAPE AND FUNDING SCENARIO 
                    FIGURE 38 CONVERSATIONAL AI MARKET: INVESTMENT LANDSCAPE AND FUNDING SCENARIO (USD MILLION AND NUMBER OF FUNDING ROUNDS)
    5.15 CONVERSATIONAL AI BUSINESS MODELS 
           5.15.1 SUBSCRIPTION-BASED MODEL
           5.15.2 PAY-PER-USE MODEL
           5.15.3 LICENSING AND PERPETUAL SOFTWARE MODEL
           5.15.4 CUSTOM DEVELOPMENT AND CONSULTATION MODEL
           5.15.5 TRANSACTIONAL MODEL
           5.15.6 PARTNERSHIP AND REVENUE SHARING MODEL
    5.16 CONVERSATIONAL AI MARKET: BEST PRACTICES 
           5.16.1 DESIGN AND USER EXPERIENCE
           5.16.2 TRAINING AND OPTIMIZATION
           5.16.3 SECURITY AND COMPLIANCE
           5.16.4 INTEGRATION AND SCALABILITY
    5.17 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 
                    FIGURE 39 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
    5.18 KEY STAKEHOLDERS & BUYING CRITERIA 
           5.18.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 40 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
                    TABLE 21 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
           5.18.2 BUYING CRITERIA
                    FIGURE 41 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
                    TABLE 22 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
 
6 CONVERSATIONAL AI MARKET, BY OFFERING (Page No. - 131)
    6.1 INTRODUCTION 
           6.1.1 OFFERINGS: CONVERSATIONAL AI MARKET DRIVERS
                    FIGURE 42 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 23 MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                    TABLE 24 CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION)
    6.2 SOFTWARE 
           6.2.1 SOFTWARE BY TECHNOLOGY
                    FIGURE 43 MACHINE LEARNING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 25 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
                    TABLE 26 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
                    6.2.1.1 ML
                               6.2.1.1.1 Integration of advanced ML algorithms to help engage in human-like conversations, understand natural language inputs, and deliver personalized responses
                               TABLE 27 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 28 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2024–2030 (USD MILLION)
                               6.2.1.1.2 Supervised learning
                               6.2.1.1.3 Unsupervised learning
                               6.2.1.1.4 RL
                    6.2.1.2 NLP
                               6.2.1.2.1 NLP-based conversational AI software to leverage sophisticated algorithms to comprehend and generate human language
                               TABLE 29 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET,  BY REGION, 2019–2023 (USD MILLION)
                               TABLE 30 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET,  BY REGION, 2024–2030 (USD MILLION)
                               6.2.1.2.2 Lexical analysis
                               6.2.1.2.3 Syntax & semantic analysis
                               6.2.1.2.4 Sentiment analysis
                               6.2.1.2.5 Output transformation
                    6.2.1.3 ASR
                               6.2.1.3.1 Transformer-based architectures to help enhance boundaries of ASR performance and enable better recognition of accents, dialects, and contextual nuances
                               TABLE 31 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET,  BY REGION, 2019–2023 (USD MILLION)
                               TABLE 32 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET,  BY REGION, 2024–2030 (USD MILLION)
                               6.2.1.3.2 STT conversions
                               6.2.1.3.3 VAD
                               6.2.1.3.4 Speaker diarization
                               6.2.1.3.5 Acoustic & language modeling
                    6.2.1.4 Data mining
                               6.2.1.4.1 Need for data-driven insights and advanced analytical tools to enhance customer experience to foster market growth
                               TABLE 33 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 34 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2024–2030 (USD MILLION)
           6.2.2 SOFTWARE BY MODALITY
                    FIGURE 44 SPEECH SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 35 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION)
                    TABLE 36 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION)
                    6.2.2.1 Text
                               6.2.2.1.1 Text-based software to comprehend and respond to user queries or commands and facilitate seamless communication by interpreting messages
                               TABLE 37 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 38 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION)
                    6.2.2.2 Speech
                               6.2.2.2.1 Speech-based software leverages voice input and output mechanisms to enable conversational interactions
                               TABLE 39 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 40 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2024–2030 (USD MILLION)
                    6.2.2.3 Multimodal
                               6.2.2.3.1 Sophisticated systems to integrate NLP and speech recognition capabilities to comprehend and respond to multimodal inputs
                               TABLE 41 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 42 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2024–2030 (USD MILLION)
           6.2.3 DEPLOYMENT MODE
                    FIGURE 45 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 43 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                    TABLE 44 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
                    6.2.3.1 On-premises
                               6.2.3.1.1 On-premises deployment to help enterprises seek maximum control, security, and compliance over conversational AI deployments
                               TABLE 45 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 46 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2024–2030 (USD MILLION)
                    6.2.3.2 Cloud
                               6.2.3.2.1 Need for scalability, flexibility, and cost-effectiveness to fuel demand for cloud deployment of conversational AI
                               TABLE 47 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 48 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION,  2024–2030 (USD MILLION)
    6.3 SERVICES 
           FIGURE 46 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
           TABLE 49 CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION)
           TABLE 50 CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
           TABLE 51 SERVICES: MARKET, BY REGION, 2019–2023 (USD MILLION)
           TABLE 52 SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
           6.3.1 PROFESSIONAL SERVICES
                    FIGURE 47 SUPPORT & MAINTENANCE SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 53 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
                    TABLE 54 MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
                    TABLE 55 PROFESSIONAL SERVICES: MARKET, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 56 PROFESSIONAL SERVICES: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
                    6.3.1.1 Consulting & advisory services
                               6.3.1.1.1 Increasing demand for personalized customer experience and efficient business operations to spur market growth
                               TABLE 57 CONSULTING & ADVISORY SERVICES: CONVERSATIONAL AI MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 58 CONSULTING & ADVISORY SERVICES: MARKET, BY REGION,  2024–2030 (USD MILLION)
                    6.3.1.2 Integration & deployment services
                               6.3.1.2.1 Integration and deployment services to facilitate seamless incorporation and efficient utilization of AI-powered chatbots and virtual assistants
                               TABLE 59 INTEGRATION & DEPLOYMENT SERVICES: MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 60 INTEGRATION & DEPLOYMENT SERVICES: MARKET, BY REGION, 2024–2030 (USD MILLION)
                    6.3.1.3 Support & maintenance services
                               6.3.1.3.1 Support & maintenance services to ensure smooth functioning and optimization of AI-powered chatbots and virtual assistants
                               TABLE 61 SUPPORT & MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 62 SUPPORT & MAINTENANCE SERVICES: MARKET, BY REGION,  2024–2030 (USD MILLION)
                    6.3.1.4 Training & education services
                               6.3.1.4.1 Training and education services to impart expertise in developing, implementing, and managing conversational interfaces
                               TABLE 63 TRAINING & EDUCATION SERVICES: CONVERSATIONAL AI MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 64 TRAINING & EDUCATION SERVICES: MARKET, BY REGION,  2024–2030 (USD MILLION)
           6.3.2 MANAGED SERVICES
                    TABLE 65 MANAGED SERVICES: MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 66 MANAGED SERVICES: MARKET, BY REGION,  2024–2030 (USD MILLION)
 
7 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION (Page No. - 160)
    7.1 INTRODUCTION 
           7.1.1 BUSINESS FUNCTIONS: CONVERSATIONAL AI MARKET DRIVERS
                    FIGURE 48 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 67 MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
                    TABLE 68 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
    7.2 SALES & MARKETING 
           7.2.1 NEED FOR ENHANCING CUSTOMER ENGAGEMENT AND STREAMLINING OPERATIONS TO BOOST DEMAND FOR CONVERSATIONAL AI SOLUTIONS
                    FIGURE 49 CAMPAIGN MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 69 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 70 SALES & MARKETING: MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                    TABLE 71 SALES & MARKETING: MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 72 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
           7.2.2 CONTACT CENTER AUTOMATION
           7.2.3 BRANDING & ADVERTISEMENT
           7.2.4 CAMPAIGN MANAGEMENT
           7.2.5 CUSTOMER ENGAGEMENT & RETENTION
    7.3 FINANCE & ACCOUNTING 
           7.3.1 CONVERSATIONAL AI SOLUTIONS TO PROVIDE HUMAN-LIKE INTERACTIONS, STREAMLINE OPERATIONS, AND ENHANCE CUSTOMER SERVICE
                    FIGURE 50 DATA PRIVACY & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 73 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 74 FINANCE & ACCOUNTING: MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                    TABLE 75 FINANCE & ACCOUNTING: MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 76 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
           7.3.2 VIRTUAL FINANCIAL ADVISORS
           7.3.3 EXPENSE TRACKING & REPORTING
           7.3.4 DATA PRIVACY & COMPLIANCE MANAGEMENT
           7.3.5 AUTOMATED INVOICE PROCESSING
    7.4 OPERATIONS & SUPPLY CHAIN 
           7.4.1 CONVERSATIONAL AI TO STREAMLINE PROCESSES, ENHANCE COMMUNICATION, AND PROVIDE VALUABLE INSIGHTS
                    FIGURE 51 INVENTORY MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 77 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 78 OPERATIONS & SUPPLY CHAIN: MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                    TABLE 79 OPERATIONS & SUPPLY CHAIN: MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 80 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
           7.4.2 WORKFLOW OPTIMIZATION
           7.4.3 SCHEDULING & ROUTING
           7.4.4 INVENTORY MANAGEMENT
           7.4.5 VENDOR MANAGEMENT
    7.5 HUMAN RESOURCES (HR) 
           7.5.1 CONVERSATIONAL AI TO STREAMLINE HUMAN RESOURCE OPERATIONS AND IMPROVE EMPLOYEE EXPERIENCE
                    FIGURE 52 RECRUITMENT ASSISTANTS & SCREENING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 81 HUMAN RESOURCE: MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 82 HUMAN RESOURCE: MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
                    TABLE 83 HUMAN RESOURCES: MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 84 HUMAN RESOURCES: MARKET, BY REGION,  2024–2030 (USD MILLION)
           7.5.2 EMPLOYEE ENGAGEMENT & ONBOARDING
           7.5.3 PERFORMANCE MANAGEMENT
           7.5.4 DOCUMENT MANAGEMENT
           7.5.5 RECRUITMENT ASSISTANTS & SCREENING
    7.6 IT SERVICE MANAGEMENT (ITSM) 
           7.6.1 CONVERSATIONAL AI TO AUTOMATE REPETITIVE TASKS, PROVIDE SELF-SERVICE OPTIONS, IMPROVE EFFICIENCY, AND REDUCE COSTS
                    FIGURE 53 QUERY HANDLING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 85 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 86 IT SERVICE MANAGEMENT: MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                    TABLE 87 IT SERVICE MANAGEMENT: MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 88 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
           7.6.2 INCIDENT MANAGEMENT
           7.6.3 COST OPTIMIZATION
           7.6.4 QUERY HANDLING
           7.6.5 KNOWLEDGE MANAGEMENT
 
8 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE (Page No. - 181)
    8.1 INTRODUCTION 
           8.1.1 CONVERSATIONAL AGENT TYPES: CONVERSATIONAL AI MARKET DRIVERS
                    FIGURE 54 GENERATIVE AI AGENTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 89 MARKET, BY CONVERSATIONAL AGENT TYPE,  2019–2023 (USD MILLION)
                    TABLE 90 MARKET, BY CONVERSATIONAL AGENT TYPE,  2024–2030 (USD MILLION)
    8.2 AI CHATBOTS 
           8.2.1 CONVERSATIONAL AI PLATFORMS AND CHATBOTS TO ENHANCE CUSTOMER ENGAGEMENT AND DRIVE SALES
                    TABLE 91 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 92 AI CHATBOTS: MARKET, BY REGION, 2024–2030 (USD MILLION)
    8.3 VOICE BOTS 
           8.3.1 VOICE BOTS TO IMPROVE SELF-SERVE RATES, HANDLE COMPLEX SCENARIOS FASTER, AND REDUCE NEED FOR HUMAN AGENTS
                    TABLE 93 VOICE BOTS: MARKET, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 94 VOICE BOTS: MARKET, BY REGION, 2024–2030 (USD MILLION)
    8.4 INTERACTIVE VOICE ASSISTANTS (IVA) 
           8.4.1 INTELLIGENT VIRTUAL AGENTS TO HANDLE QUERIES, TROUBLESHOOT PROBLEMS, AND FACILITATE TRANSACTIONS
                    TABLE 95 INTERACTIVE VOICE ASSISTANTS: MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 96 INTERACTIVE VOICE ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
    8.5 GENERATIVE AI AGENTS 
           8.5.1 GENERATIVE AI AGENTS TO OPERATE 24/7 AND REDUCE NEED FOR EXTENSIVE STAFFING DURING NON-PEAK HOURS AND BANK HOLIDAYS
                    TABLE 97 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 98 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
 
9 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE (Page No. - 188)
    9.1 INTRODUCTION 
           9.1.1 INTEGRATION MODES: CONVERSATIONAL AI MARKET DRIVERS
                    FIGURE 55 INTERNAL ENTERPRISE SYSTEMS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 99 MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION)
                    TABLE 100 MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION)
    9.2 INTERNAL ENTERPRISE SYSTEMS 
           9.2.1 CONVERSATIONAL AI TO STREAMLINE OPERATIONS, ENHANCE PRODUCTIVITY, AND IMPROVE CUSTOMER INTERACTIONS
                    TABLE 101 INTERNAL ENTERPRISE SYSTEMS: MARKET, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 102 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
           9.2.2 CRM
           9.2.3 KBS
    9.3 EXTERNAL COMMUNICATION CHANNELS 
           9.3.1 VOICE-ENABLED EXTERNAL COMMUNICATION CHANNELS TO OFFER CONVENIENCE, EFFICIENCY, AND HANDS-FREE EXPERIENCE
                    TABLE 103 EXTERNAL COMMUNICATION CHANNELS: MARKET, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 104 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
           9.3.2 MOBILE APPS
           9.3.3 IVR SYSTEMS
           9.3.4 MESSAGING SERVICES/PLATFORMS
           9.3.5 WEBSITES
 
10 CONVERSATIONAL AI MARKET, BY VERTICAL (Page No. - 195)
     10.1 INTRODUCTION 
             10.1.1 VERTICALS: CONVERSATIONAL AI MARKET DRIVERS
                       FIGURE 56 BFSI SEGMENT TO ACCOUNT FOR LARGEST CONVERSATIONAL AI MARKET DURING FORECAST PERIOD
                       TABLE 105 MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 106 MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
     10.2 BFSI 
             10.2.1 DEMAND FOR SEAMLESS AND CONVENIENT INTERACTIONS, ENHANCED CUSTOMER ENGAGEMENT, REDUCED COSTS, AND IMPROVED OPERATIONAL EFFICIENCY TO DRIVE MARKET
                       TABLE 107 BFSI: MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
                       TABLE 108 BFSI: MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
                       TABLE 109 BFSI: MARKET, BY REGION, 2019–2023 (USD MILLION)
                       TABLE 110 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
             10.2.2 AUTOMATED CUSTOMER SUPPORT
             10.2.3 VIRTUAL FINANCIAL ASSISTANTS
             10.2.4 PORTFOLIO MANAGEMENT
             10.2.5 VOICE-BASED DIGITAL BANKING
             10.2.6 OTHERS
     10.3 RETAIL & ECOMMERCE 
             10.3.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER INTERACTIONS, BOOST SALES, AND STREAMLINE OPERATIONS
                       TABLE 111 RETAIL & ECOMMERCE: MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                       TABLE 112 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                       TABLE 113 RETAIL & ECOMMERCE: MARKET, BY REGION,  2019–2023 (USD MILLION)
                       TABLE 114 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
             10.3.2 VOICE COMMERCE
             10.3.3 PERSONALIZED RECOMMENDATIONS
             10.3.4 IN-STORE ASSISTANCE
             10.3.5 AUTOMATED SURVEYS
             10.3.6 AUTOMATED ORDER TRACKING & UPDATES
             10.3.7 OTHERS
     10.4 EDUCATION 
             10.4.1 CONVERSATIONAL AI TO OFFER PERSONALIZED LEARNING EXPERIENCES AND SUPPORT TO STUDENTS AND ASSIST TEACHERS IN MANAGING THEIR TASKS
                       TABLE 115 EDUCATION: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
                       TABLE 116 EDUCATION: MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
                       TABLE 117 EDUCATION: MARKET, BY REGION, 2019–2023 (USD MILLION)
                       TABLE 118 EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
             10.4.2 ADMISSION QUERY RESOLUTION
             10.4.3 ADMINISTRATIVE TASK AUTOMATION
             10.4.4 VIRTUAL LEARNING/COURSE ASSISTANTS
             10.4.5 PERSONALIZED LEARNING SUPPORT
             10.4.6 CONVERSATIONAL CAMPUS
             10.4.7 OTHERS
     10.5 MEDIA & ENTERTAINMENT 
             10.5.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER SERVICE, PERSONALIZED CONTENT RECOMMENDATIONS, ADVERTISING, AND PRODUCT DISCOVERY
                       TABLE 119 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                       TABLE 120 MEDIA & ENTERTAINMENT: MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                       TABLE 121 MEDIA & ENTERTAINMENT: MARKET, BY REGION,  2019–2023 (USD MILLION)
                       TABLE 122 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
             10.5.2 CONTENT PERSONALIZATION
             10.5.3 PERSONALIZED CONTENT DELIVERY
             10.5.4 IMMERSIVE CONVERSATIONAL GAMING
             10.5.5 ADVERTISING & PROMOTIONS
             10.5.6 CONTENT LOCALIZATION AND TRANSLATION
             10.5.7 OTHERS
     10.6 HEALTHCARE & LIFE SCIENCES 
             10.6.1 CONVERSATIONAL AI TO RESHAPE PATIENT JOURNEYS AND DRIVE EMPATHETIC AUTOMATION IN HEALTHCARE AND LIFE SCIENCES
                       TABLE 123 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                       TABLE 124 HEALTHCARE & LIFE SCIENCES: MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                       TABLE 125 HEALTHCARE & LIFE SCIENCES: MARKET, BY REGION,  2019–2023 (USD MILLION)
                       TABLE 126 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
             10.6.2 AUTOMATED APPOINTMENT BOOKING
             10.6.3 PATIENT ENGAGEMENT & FOLLOW-UPS
             10.6.4 SELF-HEALTH MANAGEMENT
             10.6.5 HEALTH TRACKING & MEDICATION MANAGEMENT
             10.6.6 SYMPTOM ASSESSMENT & TRIAGE MANAGEMENT
             10.6.7 OTHERS
     10.7 TRAVEL & HOSPITALITY 
             10.7.1 CONVERSATIONAL AI TO IMPROVE CUSTOMER, STREAMLINE OPERATIONS, AND BRIDGE LANGUAGE BARRIERS
                       TABLE 127 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                       TABLE 128 TRAVEL & HOSPITALITY: MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                       TABLE 129 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION,  2019–2023 (USD MILLION)
                       TABLE 130 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
             10.7.2 VIRTUAL TRAVEL ASSISTANCE
             10.7.3 PERSONALIZED TRAVEL PLANNING
             10.7.4 CONVERSATIONAL CHECK-INS
             10.7.5 VOICE-BASED BOOKINGS/ORDERINGS
             10.7.6 OTHERS
     10.8 AUTOMOTIVE 
             10.8.1 NEED FOR INTERACTION BETWEEN VEHICLES AND DEALERS AND PERSONALIZED SOLUTIONS AND SERVICES TO PROPEL MARKET
                       TABLE 131 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
                       TABLE 132 AUTOMOTIVE: MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                       TABLE 133 AUTOMOTIVE: MARKET, BY REGION, 2019–2023 (USD MILLION)
                       TABLE 134 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
             10.8.2 VIRTUAL CAR SHOWROOM ASSISTANTS
             10.8.3 AI-POWERED NAVIGATION AND ROUTE OPTIMIZATION
             10.8.4 PURCHASE ASSISTANCE
             10.8.5 AI-DRIVEN PREDICTIVE MAINTENANCE
             10.8.6 VEHICLE CONFIGURATION & CUSTOMIZATION
             10.8.7 OTHERS
     10.9 IT & ITES 
             10.9.1 CONVERSATIONAL AI-POWERED ANALYTICS TOOLS TO EMPOWER DECISION-MAKERS WITH REAL-TIME INSIGHTS
                       TABLE 135 IT/ITES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION)
                       TABLE 136 IT/ITES: MARKET, BY APPLICATION, 2024–2030 (USD MILLION)
                       TABLE 137 IT & ITES: MARKET, BY REGION, 2019–2023 (USD MILLION)
                       TABLE 138 IT & ITES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
             10.9.2 IT HELPDESK SUPPORT & TROUBLESHOOTING
             10.9.3 SOFTWARE & APPLICATION SUPPORT
             10.9.4 PROJECT MANAGEMENT & TASK TRACKING
             10.9.5 VIRTUAL IT PROCUREMENT ASSISTANTS
             10.9.6 IT SECURITY INCIDENT RESPONSE & THREAT INTELLIGENCE ANALYSIS
             10.9.7 OTHERS
     10.10 GOVERNMENT & DEFENSE 
               10.10.1 CONVERSATIONAL AI ADOPTED BY GOVERNMENT ORGANIZATIONS TO IMPROVE CITIZEN SERVICES AND REDUCE COSTS
                                   TABLE 139 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION,  2019–2023 (USD MILLION)
                                   TABLE 140 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION,  2024–2030 (USD MILLION)
                                   TABLE 141 GOVERNMENT & DEFENSE: MARKET, BY REGION,  2019–2023 (USD MILLION)
                                   TABLE 142 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
               10.10.2 E-GOVERNANCE SERVICES
               10.10.3 PUBLIC SAFETY INFORMATION DISSEMINATION
               10.10.4 VIRTUAL TRAINING ASSISTANTS FOR DEFENSE PERSONNEL
               10.10.5 CITIZEN ENGAGEMENT SURVEYS & FEEDBACK COLLECTIONS
               10.10.6 OTHERS
     10.11 OTHER VERTICALS 
                       TABLE 143 OTHER VERTICALS: MARKET, BY REGION,  2019–2023 (USD MILLION)
                       TABLE 144 OTHER VERTICALS: CONVERSATIONAL AI MARKET, BY REGION,  2024–2030 (USD MILLION)
 
11 CONVERSATIONAL AI MARKET, BY REGION (Page No. - 231)
     11.1 INTRODUCTION 
               FIGURE 57 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
               FIGURE 58 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
               TABLE 145 MARKET, BY REGION, 2019–2023 (USD MILLION)
               TABLE 146 CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION)
     11.2 NORTH AMERICA 
             11.2.1 NORTH AMERICA: CONVERSATIONAL AI MARKET DRIVERS
             11.2.2 NORTH AMERICA: IMPACT OF RECESSION
                       FIGURE 59 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 147 NORTH AMERICA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 148 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING,  2024–2030 (USD MILLION)
                       TABLE 149 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE CONVERSATIONAL AI MARKET, BY TECHNOLOGY,  2019–2023 (USD MILLION)
                       TABLE 150 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY,  2024–2030 (USD MILLION)
                       TABLE 151 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2019–2023 (USD MILLION)
                       TABLE 152 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2024–2030 (USD MILLION)
                       TABLE 153 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
                       TABLE 154 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
                       TABLE 155 NORTH AMERICA: MARKET, BY SERVICE,  2019–2023 (USD MILLION)
                       TABLE 156 NORTH AMERICA: MARKET, BY SERVICE,  2024–2030 (USD MILLION)
                       TABLE 157 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 158 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2024–2030 (USD MILLION)
                       TABLE 159 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 160 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION,  2024–2030 (USD MILLION)
                       TABLE 161 NORTH AMERICA: MARKET, BY INTEGRATION MODE,  2019–2023 (USD MILLION)
                       TABLE 162 NORTH AMERICA: MARKET, BY INTEGRATION MODE,  2024–2030 (USD MILLION)
                       TABLE 163 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
                       TABLE 164 NORTH AMERICA: MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
                       TABLE 165 NORTH AMERICA: MARKET, BY VERTICAL,  2019–2023 (USD MILLION)
                       TABLE 166 NORTH AMERICA: MARKET, BY VERTICAL,  2024–2030 (USD MILLION)
                       TABLE 167 NORTH AMERICA: MARKET, BY COUNTRY,  2019–2023 (USD MILLION)
                       TABLE 168 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY,  2024–2030 (USD MILLION)
             11.2.3 US
                       11.2.3.1 Rising need for call centers that provide better customer support services to drive demand for conversational AI solutions
             11.2.4 CANADA
                       11.2.4.1 Need to elevate client satisfaction, optimize productivity, and stimulate innovation to fuel demand for conversational AI solutions
     11.3 EUROPE 
             11.3.1 EUROPE: MARKET DRIVERS
             11.3.2 EUROPE: IMPACT OF RECESSION
                       TABLE 169 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 170 EUROPE: MARKET, BY OFFERING, 2024–2030 (USD MILLION)
                       TABLE 171 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY,  2019–2023 (USD MILLION)
                       TABLE 172 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY,  2024–2030 (USD MILLION)
                       TABLE 173 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2019–2023 (USD MILLION)
                       TABLE 174 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2024–2030 (USD MILLION)
                       TABLE 175 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                       TABLE 176 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE,  2024–2030 (USD MILLION)
                       TABLE 177 EUROPE: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 178 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
                       TABLE 179 EUROPE: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 180 EUROPE: MARKET, BY PROFESSIONAL SERVICE,  2024–2030 (USD MILLION)
                       TABLE 181 EUROPE: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 182 EUROPE: MARKET, BY BUSINESS FUNCTION,  2024–2030 (USD MILLION)
                       TABLE 183 EUROPE: MARKET, BY INTEGRATION MODE,  2019–2023 (USD MILLION)
                       TABLE 184 EUROPE: MARKET, BY INTEGRATION MODE,  2024–2030 (USD MILLION)
                       TABLE 185 EUROPE: MARKET, BY CONVERSATIONAL AGENT TYPE,  2019–2023 (USD MILLION)
                       TABLE 186 EUROPE: MARKET, BY CONVERSATIONAL AGENT TYPE,  2024–2030 (USD MILLION)
                       TABLE 187 EUROPE: MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 188 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
                       TABLE 189 EUROPE: MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
                       TABLE 190 EUROPE: MARKET, BY COUNTRY, 2024–2030 (USD MILLION)
             11.3.3 UK
                       11.3.3.1 Increasing adoption of AI-powered customer support services and rise in deployment of omnichannel methods to drive market
             11.3.4 GERMANY
                       11.3.4.1 Conversational AI to enhance customer service, automate processes, and elevate user experience
             11.3.5 FRANCE
                       11.3.5.1 Focus on developing advanced conversational AI solutions to spur market growth
             11.3.6 ITALY
                       11.3.6.1 Emphasis on technological advancements, cost-efficiency, and evolving customer expectations
             11.3.7 SPAIN
                       11.3.7.1 Strong technological ecosystem and focus on research and development in AI to fuel demand for conversational AI solutions
             11.3.8 REST OF EUROPE
     11.4 ASIA PACIFIC 
             11.4.1 ASIA PACIFIC: CONVERSATIONAL AI MARKET DRIVERS
             11.4.2 ASIA PACIFIC: IMPACT OF RECESSION
                       FIGURE 60 ASIA PACIFIC: CONVERSATIONAL AI MARKET SNAPSHOT
                       TABLE 191 ASIA PACIFIC: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 192 ASIA PACIFIC: MARKET, BY OFFERING, 2024–2030 (USD MILLION)
                       TABLE 193 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY,  2019–2023 (USD MILLION)
                       TABLE 194 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY,  2024–2030 (USD MILLION)
                       TABLE 195 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2019–2023 (USD MILLION)
                       TABLE 196 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2024–2030 (USD MILLION)
                       TABLE 197 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                       TABLE 198 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE,  2024–2030 (USD MILLION)
                       TABLE 199 ASIA PACIFIC: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 200 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION)
                       TABLE 201 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 202 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE,  2024–2030 (USD MILLION)
                       TABLE 203 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 204 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION,  2024–2030 (USD MILLION)
                       TABLE 205 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE,  2019–2023 (USD MILLION)
                       TABLE 206 ASIA PACIFIC: MARKET, BY INTEGRATION MODE,  2024–2030 (USD MILLION)
                       TABLE 207 ASIA PACIFIC: MARKET, BY CONVERSATIONAL AGENT TYPE,  2019–2023 (USD MILLION)
                       TABLE 208 ASIA PACIFIC: MARKET, BY CONVERSATIONAL AGENT TYPE,  2024–2030 (USD MILLION)
                       TABLE 209 ASIA PACIFIC: MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 210 ASIA PACIFIC: MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
                       TABLE 211 ASIA PACIFIC: MARKET, BY COUNTRY/REGION,  2019–2023 (USD MILLION)
                       TABLE 212 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY/REGION,  2024–2030 (USD MILLION)
             11.4.3 INDIA
                       11.4.3.1 Increasing internet penetration, expanding smartphone usage, and government’s ‘Digital India’ initiative to propel market
             11.4.4 JAPAN
                       11.4.4.1 Aging population, labor shortage, and government’s initiatives to promote AI adoption to accelerate market growth
             11.4.5 CHINA
                       11.4.5.1 Integration of AI-powered chatbots in eCommerce and adoption of virtual assistants in smart homes and IoT devices to drive market
             11.4.6 ASEAN COUNTRIES
                       11.4.6.1 Government initiatives to promote digital transformation to foster market growth
             11.4.7 SOUTH KOREA
                       11.4.7.1 Technological innovation, high internet penetration rates, and government initiatives to propel market
             11.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
                       11.4.8.1 Increasing digitalization, adoption of AI technologies across industries, and demand for personalized customer experience to spur market growth
             11.4.9 REST OF ASIA PACIFIC
     11.5 MIDDLE EAST & AFRICA 
             11.5.1 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET DRIVERS
             11.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
                       TABLE 213 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 214 MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2024–2030 (USD MILLION)
                       TABLE 215 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION)
                       TABLE 216 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION)
                       TABLE 217 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2019–2023 (USD MILLION)
                       TABLE 218 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2024–2030 (USD MILLION)
                       TABLE 219 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
                       TABLE 220 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
                       TABLE 221 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE,  2019–2023 (USD MILLION)
                       TABLE 222 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2024–2030 (USD MILLION)
                       TABLE 223 MIDDLE EAST & AFRICA: MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
                       TABLE 224 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION)
                       TABLE 225 MIDDLE EAST & AFRICA: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 226 MIDDLE EAST & AFRICA: MARKET, BY BUSINESS FUNCTION,  2024–2030 (USD MILLION)
                       TABLE 227 MIDDLE EAST & AFRICA: MARKET, BY INTEGRATION MODE,  2019–2023 (USD MILLION)
                       TABLE 228 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE,  2024–2030 (USD MILLION)
                       TABLE 229 MIDDLE EAST & AFRICA: MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
                       TABLE 230 MIDDLE EAST & AFRICA: MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
                       TABLE 231 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL,  2019–2023 (USD MILLION)
                       TABLE 232 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL,  2024–2030 (USD MILLION)
                       TABLE 233 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY,  2019–2023 (USD MILLION)
                       TABLE 234 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY,  2024–2030 (USD MILLION)
             11.5.3 SAUDI ARABIA
                       11.5.3.1 Implementation of government’s ‘Vision 2030’ initiative and need for personalized and efficient customer experience to drive market
             11.5.4 UAE
                       11.5.4.1 ‘UAE Vision 2021.’ Dubai’s Smart City initiatives, and favorable investment climate to spur market growth
             11.5.5 SOUTH AFRICA
                       11.5.5.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market
             11.5.6 QATAR
                       11.5.6.1 ‘Qatar Vision 2030’ and other government initiatives and thriving tourism and hospitality sector to accelerate market growth
             11.5.7 EGYPT
                       11.5.7.1 Growing demand for personalized customer experience and streamlined business processes to propel market
             11.5.8 REST OF MIDDLE EAST & AFRICA
     11.6 LATIN AMERICA 
             11.6.1 LATIN AMERICA: MARKET DRIVERS
             11.6.2 LATIN AMERICA: IMPACT OF RECESSION
                       TABLE 235 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 236 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING,  2024–2030 (USD MILLION)
                       TABLE 237 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY,  2019–2023 (USD MILLION)
                       TABLE 238 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY,  2024–2030 (USD MILLION)
                       TABLE 239 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2019–2023 (USD MILLION)
                       TABLE 240 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY,  2024–2030 (USD MILLION)
                       TABLE 241 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
                       TABLE 242 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION)
                       TABLE 243 LATIN AMERICA: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 244 LATIN AMERICA: MARKET, BY SERVICE, 2024–2030 (USD MILLION)
                       TABLE 245 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 246 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2024–2030 (USD MILLION)
                       TABLE 247 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 248 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION)
                       TABLE 249 LATIN AMERICA: MARKET, BY INTEGRATION MODE,  2019–2023 (USD MILLION)
                       TABLE 250 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE,  2024–2030 (USD MILLION)
                       TABLE 251 LATIN AMERICA: MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION)
                       TABLE 252 LATIN AMERICA: MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION)
                       TABLE 253 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 254 LATIN AMERICA: MARKET, BY VERTICAL, 2024–2030 (USD MILLION)
                       TABLE 255 LATIN AMERICA: MARKET, BY COUNTRY,  2019–2023 (USD MILLION)
                       TABLE 256 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY,  2024–2030 (USD MILLION)
             11.6.3 BRAZIL
                       11.6.3.1 Increasing digitalization, rising internet and smartphone penetration, and emergence of multilingual chatbots to boost market growth
             11.6.4 MEXICO
                       11.6.4.1 Rapidly evolving digital landscape and increasing adoption of AI-driven technologies to boost demand for conversational AI solutions
             11.6.5 ARGENTINA
                       11.6.5.1 Rising demand for personalized customer experience to drive MARKET
             11.6.6 REST OF LATIN AMERICA
 
12 COMPETITIVE LANDSCAPE (Page No. - 289)
     12.1 OVERVIEW 
     12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 
               TABLE 257 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL AI VENDORS
     12.3 REVENUE ANALYSIS 
               FIGURE 61 TOP FIVE PLAYERS DOMINATING CONVERSATIONAL AI MARKET FROM 2019 TO 2023 (USD MILLION)
     12.4 MARKET SHARE ANALYSIS 
               FIGURE 62 SHARE OF LEADING COMPANIES IN CONVERSATIONAL AI MARKET, 2023
             12.4.1 MARKET RANKING ANALYSIS
                       TABLE 258 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION
     12.5 BRAND/PRODUCT COMPARISON ANALYSIS 
               FIGURE 63 BRAND/PRODUCT COMPARISON ANALYSIS
     12.6 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS 
               FIGURE 64 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS
               FIGURE 65 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS
     12.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023 
             12.7.1 STARS
             12.7.2 EMERGING LEADERS
             12.7.3 PERVASIVE PLAYERS
             12.7.4 PARTICIPANTS
                       FIGURE 66 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
             12.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
                       FIGURE 67 OVERALL COMPANY FOOTPRINT (26 COMPANIES)
                       TABLE 259 REGIONAL FOOTPRINT (26 COMPANIES)
                       TABLE 260 CONVERSATIONAL AGENT TYPE FOOTPRINT (26 COMPANIES)
                       TABLE 261 VERTICAL FOOTPRINT (26 COMPANIES)
                       TABLE 262 OFFERING FOOTPRINT (26 COMPANIES)
     12.8 COMPANY EVALUATION MATRIX: START-UPS/SMES, 2023 
             12.8.1 PROGRESSIVE COMPANIES
             12.8.2 RESPONSIVE COMPANIES
             12.8.3 DYNAMIC COMPANIES
             12.8.4 STARTING BLOCKS
                       FIGURE 68 MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
             12.8.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
                       TABLE 263 CONVERSATIONAL AI MARKET: DETAILED LIST OF KEY START-UPS/SMES
                       TABLE 264 MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
     12.9 COMPETITIVE SCENARIO AND TRENDS 
             12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 265 CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, JANUARY 2021–APRIL 2024
             12.9.2 DEALS
                       TABLE 266 CONVERSATIONAL AI MARKET: DEALS, JANUARY 2021–MARCH 2024
 
13 COMPANY PROFILES (Page No. - 317)
     13.1 INTRODUCTION 
(Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats) *
     13.2 KEY PLAYERS 
             13.2.1 MICROSOFT
                       TABLE 267 MICROSOFT: COMPANY OVERVIEW
                       FIGURE 69 MICROSOFT: COMPANY SNAPSHOT
                       TABLE 268 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 269 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 270 MICROSOFT: DEALS
             13.2.2 IBM
                       TABLE 271 IBM: COMPANY OVERVIEW
                       FIGURE 70 IBM: COMPANY SNAPSHOT
                       TABLE 272 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 273 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 274 IBM: DEALS
             13.2.3 GOOGLE
                       TABLE 275 GOOGLE: COMPANY OVERVIEW
                       FIGURE 71 GOOGLE: COMPANY SNAPSHOT
                       TABLE 276 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 277 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 278 GOOGLE: DEALS
             13.2.4 OPENAI
                       TABLE 279 OPENAI: COMPANY OVERVIEW
                       TABLE 280 OPENAI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 281 OPENAI: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 282 OPENAI: DEALS
             13.2.5 BAIDU
                       TABLE 283 BAIDU: COMPANY OVERVIEW
                       FIGURE 72 BAIDU: COMPANY SNAPSHOT
                       TABLE 284 BAIDU: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 285 BAIDU: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 286 BAIDU: DEALS
             13.2.6 AWS
                       TABLE 287 AWS: COMPANY OVERVIEW
                       FIGURE 73 AWS: COMPANY SNAPSHOT
                       TABLE 288 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 289 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 290 AWS: DEALS
             13.2.7 ARTIFICIAL SOLUTIONS
                       TABLE 291 ARTIFICIAL SOLUTIONS: COMPANY OVERVIEW
                       FIGURE 74 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
                       TABLE 292 ARTIFICIAL SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 293 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 294 ARTIFICIAL SOLUTIONS: DEALS
             13.2.8 ORACLE
                       TABLE 295 ORACLE: COMPANY OVERVIEW
                       FIGURE 75 ORACLE: COMPANY SNAPSHOT
                       TABLE 296 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 297 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 298 ORACLE: DEALS
             13.2.9 SAP
                       TABLE 299 SAP: COMPANY OVERVIEW
                       FIGURE 76 SAP: COMPANY SNAPSHOT
                       TABLE 300 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 301 SAP: DEALS
             13.2.10 KORE.AI
                                   TABLE 302 KORE.AI: COMPANY OVERVIEW
                                   TABLE 303 KORE.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 304 KORE.AI: PRODUCT LAUNCHES AND ENHANCEMENTS
                                   TABLE 305 KORE.AI: DEALS
             13.2.11 LIVEPERSON
                                   TABLE 306 LIVEPERSON: COMPANY OVERVIEW
                                   FIGURE 77 LIVEPERSON: COMPANY SNAPSHOT
                                   TABLE 307 LIVEPERSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 308 LIVEPERSON: PRODUCT LAUNCHES AND ENHANCEMENTS
                                   TABLE 309 LIVEPERSON: DEALS
             13.2.12 [24]7.AI
                                   TABLE 310 [24]7.AI: COMPANY OVERVIEW
                                   TABLE 311 [24]7.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 312 [24]7.AI: PRODUCT LAUNCHES AND ENHANCEMENTS
             13.2.13 EGAIN
                                   TABLE 313 EGAIN: COMPANY OVERVIEW
                                   FIGURE 78 EGAIN: COMPANY SNAPSHOT
                                   TABLE 314 EGAIN: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 315 EGAIN: PRODUCT LAUNCHES AND ENHANCEMENTS
                                   TABLE 316 EGAIN: DEALS
             13.2.14 AMELIA
                                   TABLE 317 AMELIA: COMPANY OVERVIEW
                                   TABLE 318 AMELIA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 319 AMELIA: DEALS
*Details on Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats might not be captured in case of unlisted companies.
     13.3 OTHER PLAYERS 
             13.3.1 AVAAMO
             13.3.2 CONVERSICA
             13.3.3 HAPTIK
             13.3.4 SOLVVY
             13.3.5 INBENTA
             13.3.6 CREATIVE VIRTUAL
             13.3.7 SOUNDHOUND
             13.3.8 KASISTO
             13.3.9 MINDMELD
             13.3.10 GUPSHUP
             13.3.11 TWILIO
             13.3.12 SPRINKLR
     13.4 START-UPS/SMES 
             13.4.1 BOOST.AI
             13.4.2 COGNIGY
             13.4.3 RASA
             13.4.4 SAARTHI.AI
             13.4.5 SENSEFORTH.AI
             13.4.6 YELLOW.AI
             13.4.7 EXCEED.AI
             13.4.8 CLINC
             13.4.9 LAIYE
             13.4.10 RULAI
             13.4.11 QUIQ
             13.4.12 PYPESTREAM
 
14 ADJACENT AND RELATED MARKETS (Page No. - 391)
     14.1 INTRODUCTION 
     14.2 SPEECH ANALYTICS MARKET 
             14.2.1 MARKET DEFINITION
             14.2.2 MARKET OVERVIEW
                       14.2.2.1 Speech analytics market, by offering
                                   TABLE 320 SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 321 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
                       14.2.2.2 Speech analytics market, by deployment type
                                   TABLE 322 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                                   TABLE 323 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2024–2029 (USD MILLION)
                       14.2.2.3 Speech analytics market, by business function
                                   TABLE 324 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
                                   TABLE 325 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
                       14.2.2.4 Speech analytics market, by channel
                                   TABLE 326 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
                                   TABLE 327 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
                       14.2.2.5 Speech analytics market, by vertical
                                   TABLE 328 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                                   TABLE 329 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
                       14.2.2.6 Speech analytics market, by region
                                   TABLE 330 SPEECH ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION)
                                   TABLE 331 SPEECH ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION)
     14.3 CHATBOT MARKET 
             14.3.1 MARKET DEFINITION
             14.3.2 MARKET OVERVIEW
                       14.3.2.1 Chatbot market, by offering
                                   TABLE 332 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                                   TABLE 333 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                       14.3.2.2 Chatbot market, by type
                                   TABLE 334 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
                                   TABLE 335 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
                       14.3.2.3 Chatbot market, by channel integration
                                   TABLE 336 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
                                   TABLE 337 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
                       14.3.2.4 Chatbot market, by bot communication
                                   TABLE 338 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
                                   TABLE 339 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
                       14.3.2.5 Chatbot market, by business function
                                   TABLE 340 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
                                   TABLE 341 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
                       14.3.2.6 Chatbot market, by vertical
                                   TABLE 342 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                                   TABLE 343 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
                       14.3.2.7 Chatbot market, by region
                                   TABLE 344 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
                                   TABLE 345 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
 
15 APPENDIX (Page No. - 407)
     15.1 DISCUSSION GUIDE 
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The conversational AI market research study involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred conversational AI providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.

Secondary Research

In the secondary research process, various sources were referred to, for identifying and collecting information for this study. Secondary sources included annual reports, press releases, and investor presentations of companies; white papers, journals, and certified publications; and articles from recognized authors, directories, and databases. The data was also collected from other secondary sources, such as journals, government websites, blogs, and vendors' websites. Additionally, conversational AI spending of various countries was extracted from the respective sources. Secondary research was mainly used to obtain key information related to the industry’s value chain and supply chain to identify key players based on software, services, market classification, and segmentation according to offerings of major players, industry trends related to software, services, deployment modes, business function, integration mode, conversational agent type, vertical, and regions, and key developments from both market- and technology-oriented perspectives.

Primary Research

In the primary research process, various primary sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, including Chief Experience Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and conversational AI expertise; related key executives from conversational AI solution vendors, SIs, professional service providers, and industry associations; and key opinion leaders.

Primary interviews were conducted to gather insights, such as market statistics, revenue data collected from software and services, market breakups, market size estimations, market forecasts, and data triangulation. Primary research also helped understand various trends related to technologies, applications, deployments, and regions. Stakeholders from the demand side, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Strategy Officers (CSOs), and end users using conversational AI solutions, were interviewed to understand the buyer’s perspective on suppliers, products, service providers, and their current usage of conversational AI software and services, which would impact the overall conversational AI market.

Conversational AI  Market Size, and Share

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Market Size Estimation

In the bottom-up approach, the adoption rate of conversational AI solutions and services among different end users in key countries concerning their regions contributing the most to the market share was identified. For cross-validation, the adoption of conversational AI solutions and services among industries and different use cases concerning their regions was identified and extrapolated. Weightage was given to use cases identified in different regions for the market size calculation.

Based on the market numbers, the regional split was determined by primary and secondary sources. The procedure included the analysis of the conversational AI market’s regional penetration. Based on secondary research, the regional spending on Information and Communications Technology (ICT), socio-economic analysis of each country, strategic vendor analysis of major conversational AI providers, and organic and inorganic business development activities of regional and global players were estimated. With the data triangulation procedure and data validation through primaries, the exact values of the overall conversational AI market size and segments’ size were determined and confirmed using the study.

Global Conversational AI Market Size: Bottom-Up and Top-Down Approach:

Conversational AI  Market Bottom Up and top down Approach

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Data Triangulation

Based on the market numbers, the regional split was determined by primary and secondary sources. The procedure included the analysis of the conversational AI market’s regional penetration. Based on secondary research, the regional spending on Information and Communications Technology (ICT), socio-economic analysis of each country, strategic vendor analysis of major conversational AI providers, and organic and inorganic business development activities of regional and global players were estimated. With the data triangulation procedure and data validation through primaries, the exact values of the overall conversational AI market size and segments’ size were determined and confirmed using the study.

Market Definition

Conversational AI is technology that uses natural language processing and machine learning to take automated conversations to the next level. Conversational AI can better understand and process human language and power more intelligent conversations that don't follow a rigid structure, making them feel more natural and more human. From basic Natural Language Processing (NLP) to advanced machine learning models, conversational AI facilitates diverse conversations. Common applications include chatbots, virtual assistants, and customer service bots.

Stakeholders

  • Application design and software developers
  • Conversational AI vendors
  • Business analysts
  • Cloud service providers
  • Consulting service providers
  • Data scientists
  • Distributors and Value-added Resellers (VARs)
  • Government agencies
  • Independent Software Vendors (ISV)
  • Market research and consulting firms
  • Support and maintenance service providers
  • System Integrators (SIs)/migration service providers
  • Technology providers
  • Value-added resellers (VARs)

Report Objectives

  • To define, describe, and predict the conversational AI market by offering (software and services), deployment mode, business function, integration mode, conversational agent type, vertical, and region
  • To provide detailed information related to major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth
  • To analyze the micro markets with respect to individual growth trends, prospects, and their contribution to the total market
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the conversational AI market
  • To analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders
  • To forecast the market size of segments for five main regions: North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
  • To profile key players and comprehensively analyze their market rankings and core competencies.
  • To analyze competitive developments, such as partnerships, new product launches, and mergers and acquisitions, in the conversational AI market
  • To analyze the impact of recession across all the regions across the conversational AI market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per your company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product quadrant, which gives a detailed comparison of the product portfolio of each company.

Geographic Analysis

  • Further breakup of the North American conversational AI market
  • Further breakup of the European market
  • Further breakup of the Asia Pacific market
  • Further breakup of the Middle Eastern & African market
  • Further breakup of the Latin America conversational AI market

Company Information

  • Detailed analysis and profiling of additional market players (up to five)
Custom Market Research Services

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Report Code
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Published ON
Apr, 2024
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