Field Service Management Market

Field Service Management Market by Offering (Solutions, Services), Deployment Mode (On-premises, Cloud), Organization Size, Vertical (Manufacturing, Transportation & Logistics, Construction & Real Estate) and Region - Global Forecast to 2028

Report Code: TC 3048 Mar, 2024, by marketsandmarkets.com

[283 Pages Report] The global Field Service Management Market size is expected to grow from USD 4.0 billion in 2023 to USD 7.3 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 12.8% during the forecast period. The field service management (FSM) market is experiencing dynamic growth, primarily driven by technological advancements, evolving customer expectations, and the increasing need for efficient service delivery across industries. FSM solutions have become essential for organizations seeking to optimize their field operations, enhance workforce productivity, and deliver superior customer experiences. The key trends that are supporting the growth of the FSM market include the integration of advanced technologies such as artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT) to enable predictive maintenance, remote diagnostics, and intelligent scheduling. Cloud-based FSM platforms are gaining traction due to their scalability, flexibility, and cost-effectiveness, offering access to critical data anytime, anywhere, and facilitating seamless integration with other enterprise systems.

Moreover, there is a growing emphasis on delivering exceptional customer experiences, driving the adoption of FSM solutions that empower field technicians with real-time access to customer data, service history, and collaboration tools on mobile devices. This trend is further fueled by the proliferation of mobile devices and connectivity, enabling organizations to empower their mobile workforce and improve communication between field staff and the back office. While the FSM market presents significant opportunities for organizations to enhance operational efficiency and drive revenue growth, it poses challenges such as integration complexity, talent shortage, and intense market competition. However, by embracing digital transformation, investing in advanced FSM solutions, and prioritizing customer-centric service delivery, organizations can capitalize on the opportunities and overcome the challenges to succeed in the dynamic and competitive FSM market landscape.

Field Service Management Market

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Field Service Management Market Opportunities

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Recession Impact on the Field Service Management Market

The global FSM market has a medium impact on the current recession. Organizations may seek cost-effective alternatives to traditional FSM software, such as cloud-based or subscription-based offerings that offer lower upfront costs and flexible pricing models. Vendors providing Software-as-a-Service (SaaS) or pay-per-use FSM solutions may benefit from increased demand during a recession as organizations look to minimize capital expenditures and align costs with usage. Recession may accelerate the adoption of FSM solutions that enable remote workforce management and collaboration, particularly in industries where field service technicians need to work remotely or in dispersed locations. Solutions that offer mobile capabilities, real-time communication, and remote diagnostics may become increasingly valuable in maintaining service continuity and efficiency during economic uncertainty.

Field Service Management Market Dynamics

Driver:  Rising adoption of mobile-based FSM solutions

Mobile FSM solutions empower technicians to manage schedules, access work orders, and document service activities directly from their smartphones or tablets. This accessibility reduces administrative overhead and enables technicians to focus more on servicing customers, improving productivity and faster job completion times. A study by the Service Council in 2021 found that approximately 99% of survey respondents use mobile devices in the fields. Mobile FSM solutions facilitate real-time communication and collaboration between field technicians, dispatchers, and back-office staff. Technicians can receive updates on job assignments, share information with colleagues, and seek assistance when encountering complex issues, leading to faster problem resolution and enhanced customer satisfaction. Mobile FSM solutions provide technicians access to customer history, equipment manuals, and troubleshooting guides on their mobile devices, enabling them to diagnose and resolve issues more effectively on the first visit. Companies can increase their first-time fix rates and reduce the need for costly return visits by arming technicians with the information they require to succeed. With the proliferation of smartphones and tablets and advancements in mobile technology, mobile FSM solutions will continue to play a crucial role in shaping the future of FSM.

Restraint: Security concerns of organizations related to data confidentiality

Organizations handling sensitive customer information, operational data, and intellectual property are rightfully concerned about data breaches and unauthorized access. FSM software collects, stores, and transmits valuable data, including customer details, service histories, and financial records. Any compromise in data security could lead to severe consequences, including economic loss, damage to reputation, and legal liabilities. Compliance with data protection regulations, such as GDPR or HIPAA, adds a layer of complexity and scrutiny. Organizations may only adopt FSM software with assurances of robust security measures, encryption protocols, and compliance controls in place. As a result, addressing these security concerns and ensuring data confidentiality are essential prerequisites for the widespread adoption of FSM software across industries.

Opportunity: Remote AR assistance for on-site support

Remote Augmented Reality (AR) assistance will revolutionize on-site support for field technicians, providing real-time guidance and expertise from remote specialists. AR technology offers step-by-step instructions and visual cues, enhancing problem-solving capabilities by overlaying digital information onto the technician's view of the physical world. For instance, Xerox implemented AR technology to link field engineers with experts, replacing traditional service manuals and telephone support. As a result, first-time fix rates surged by 67%, and the engineers' productivity notably increased by 20%. This real-time support empowers technicians to address complex issues efficiently, minimizing downtime and optimizing service delivery. Remote AR assistance improves field technicians' effectiveness and demonstrates innovative technology's potential to enhance operational efficiency and customer satisfaction in FSM.

Challenge: Need for resource management

Integrating FSM software with existing resource management systems and processes can be complex and time-consuming. Organizations often have diverse resources to manage, including equipment, vehicles, and personnel, each with its own scheduling and allocation requirements. Ensuring seamless integration of FSM software with these systems requires careful planning and customization to accommodate various resource types and workflows. Further, optimizing resource allocation and scheduling within FSM software can be challenging, especially in dynamic field service environments. Balancing workload distribution, skill matching, and travel time optimization requires real-time visibility into resource availability and capabilities and sophisticated scheduling algorithms. However, unexpected delays, last-minute changes, and competing priorities can disrupt scheduling efforts and impact service delivery efficiency. Thus, ensuring accurate and up-to-date resource data within FSM software is essential for effective resource management. Only accurate or complete resource information can lead to scheduling conflicts, efficient resource utilization, and delays in service delivery. Therefore, organizations must invest in data quality assurance processes and ongoing maintenance efforts to ensure the reliability of resource data within FSM software.

Field Service Management Market Ecosystem

Top Companies in Field Service Management Market

Based on solutions, the work order management segment will grow at a higher CAGR during the forecast period.

Work order creation involves systematic documentation of service requests, detailing customer requirements, job specifications, and relevant information essential for task execution. Once created, work orders are assigned to field technicians based on skill set, availability, and proximity to the job site, ensuring optimal resource allocation and timely service delivery. Throughout the service lifecycle, work order tracking enables real-time visibility into task progress, technician location, and job completion status, facilitating proactive intervention and resolution of potential issues or delays. Job status updates give stakeholders timely insights into service activities, enabling informed decision-making and transparent communication regarding service timelines and expectations with customers.

Based on vertical, transportation & logistics segment to grow at a higher CAGR during the forecast period.

The transportation & logistics vertical within the field service management market focuses on optimizing the movement of goods and resources throughout the supply chain. It involves managing various aspects such as fleet operations, route optimization, vehicle maintenance, and driver scheduling to ensure efficient and timely delivery of products. Key priorities include minimizing transportation costs, improving delivery accuracy, enhancing fleet safety, and maximizing asset utilization. By leveraging field service management solutions tailored to the transportation and logistics sector, companies can streamline operations, improve customer service, and gain a competitive edge in the dynamic and fast-paced logistics industry. Collaboration with industry partners and stakeholders aims to enhance interoperability and data exchange between different systems and platforms used in transportation and logistics operations.

Based on region, North America holds the largest market share during the forecast period.

North America is characterized by innovation, extensive infrastructure, and widespread adoption of digital technologies across various sectors. The region boasts a robust telecommunications network, including high-speed internet connectivity and widespread mobile coverage, facilitating seamless communication and data exchange. Cloud computing has seen widespread adoption, with businesses leveraging platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud for scalable and cost-effective storage and computing resources. In North America, the proliferation of smartphones and tablets has contributed significantly to the widespread embrace of mobile FSM solutions. Per the ServiceCouncil Voice of The Field Service Engineer Survey 2021, 99.5% of field service engineers use mobile devices for fieldwork. FSM vendors in the region cater to the diverse applications and functionalities available within the FSM ecosystem. For instance, Salesforce's Field Service Lightning empowers organizations to deliver exceptional on-site service experiences by leveraging AI-driven scheduling, predictive maintenance, and IoT integration. Similarly, ServiceNow's Field Service Management solution enables companies to streamline field operations, automate service workflows, and improve customer satisfaction through personalized interactions. These technological advancements create a dynamic ecosystem that empowers organizations in North America to transform their field service operations, delivering superior customer experiences and driving competitive advantage.

North American Field Service Management Market Size, and Share

Key Market Players

The FSM market is dominated by a few globally established players such as Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), ServiceNow (US), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitian (US), Kickserv (US), mHelpDpesk (US), Skedulo (US), Service Fusion (US), Husky Intelligence (UK), Field Pulse (US), Workiz (US), and Nomadia(France). among others, are the key vendors that secured FSM contracts in last few years. These vendors have both global and local presence in the FSM market. The FSM market is witnessing significant growth, driven by evolving learning needs, technological advancements, and the increasing adoption of digital learning solutions across various industries. Vendors are focusing on continuous product innovation to differentiate themselves in the market; this includes developing user-friendly interfaces and incorporating advanced features such as AI-driven work order management solutions and mobile-based FSM solutions to offer enhanced customer service.

Scope of Report

Report Metrics

Details

Market Size Available For Years

2018–2028

Base Year Considered

2022

Forecast Period

2023–2028

Forecast Units

Value (USD Million/Billion)

Segments Covered

Offering, Deployment Mode, Organization Size, and Vertical

Regions Covered

North America, Europe, Asia Pacific, Middle East & Africa, and Latin America

Companies Covered

Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), ServiceNow (US), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitian (US), Kickserv (US), MHelpesk (US), Skedulo (US), Service Fusion (US), Husky Intelligence (UK), Field Pulse (US), Workiz (US), and Nomadia(France).

This research report categorizes the Learning management system market to forecast revenue and analyze trends in each of the following submarkets:

By Offering:
  • Solutions
  • Scheduling, Dispatch, & Route Optimization
  • Customer Management
  • Work Order Management
  • Inventory Management
  • Service Contract Management
  • Reporting and Analytics
  • Other Solutions
  • Services
  • Consulting
  • Integration & Implementation
  • Training & Support
By Deployment Mode:
  • Cloud
  • On-premises
By Organization Size:
  • Large Enterprises
  • SMEs
By Vertical:
  • Telecom
  • IT & ITeS
  • Healthcare & Life Sciences
  • Manufacturing
  • Transportation & Logistics
  • Construction & Real Estate
  • Energy & Utilities
  • Oil & Gas
  • Other Verticals
By Region:
  • North America
    • United States
    • Canada
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • India
    • Japan
    • Rest of Asia Pacific
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of the Middle East & Africa
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Rest of Latin America

Recent Developments:

  • In January 2024, ServicePower partnered with Encompass Simply Parts, an OEM supplier, to offer simplified and streamlined capabilities for parts ordering to all service providers utilizing the ServicePower platform and ServicePower HUB.
  • In December 2023, Future Connections, a managed telco service provider, integrated the Comarch FSM tool to serve its customers in B2B and B2C domains by helping resolve client inquiries, schedule meetings, and dispatch engineers to the field.
  • In June 2023, Microsoft announced that the release of field service software would enhance field service operations for service managers. Dispatchers can streamline the triage and assignment of work orders by prioritizing those in proximity. The updated schedule board experience is accessible to all users, and improvements for frontline workers for their mobile applications.
  • In August 2023, IFS acquired Falkonry. This AI-based software company provides automated, high-speed data analysis to the manufacturing and defense industries to monitor large volumes of data for assets, machines, systems, and industrial processes to discover and analyze unusual behavior and causes of failures.
  • In October 2022, Salesforce introduced additional functionalities for Salesforce Field Service, enabling companies to expand their field operations, customize services, and foster connectivity among their frontline teams. The functionalities include proactive maintenance, offline mobile UI extensibility, and AI-guided visual assistance.
  • In August 2022, ServiceMax introduced new functionalities for the ServiceMax core, including mobile, communication, and data capture features. These enhancements benefit dispatchers, field technicians, planners, and administrators and a widening range of positions linked with boosting revenues, enhancing customer value, and refining operating margins.

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TABLE OF CONTENTS
 
1 INTRODUCTION (Page No. - 40)
    1.1 STUDY OBJECTIVES 
    1.2 MARKET DEFINITION 
           1.2.1 INCLUSIONS AND EXCLUSIONS
    1.3 STUDY SCOPE 
           1.3.1 MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
    1.4 YEARS CONSIDERED 
    1.5 CURRENCY CONSIDERED 
           TABLE 1 USD EXCHANGE RATES, 2018–2022
    1.6 STAKEHOLDERS 
    1.7 SUMMARY OF CHANGES 
           1.7.1 RECESSION IMPACT
 
2 RESEARCH METHODOLOGY (Page No. - 45)
    2.1 RESEARCH DATA 
           FIGURE 1 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Breakup of primary interviews
                               FIGURE 2 BREAKUP OF PRIMARY SOURCES, BY COMPANY TYPE, DESIGNATION, AND REGION
                    2.1.2.2 Key industry insights
                               FIGURE 3 KEY INDUSTRY INSIGHTS
    2.2 MARKET SIZE ESTIMATION 
           FIGURE 4 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.2.1 TOP-DOWN APPROACH
                    FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
           2.2.2 BOTTOM-UP APPROACH
                    FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
                    FIGURE 7 FIELD SERVICE MANAGEMENT MARKET: RESEARCH FLOW
           2.2.3 MARKET SIZE ESTIMATION APPROACHES
                    FIGURE 8 SUPPLY-SIDE ANALYSIS: ESTIMATION STEPS AND CORRESPONDING SOURCES INVOLVED
                    FIGURE 9 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE FROM VENDORS OF FIELD MANAGEMENT SERVICES AND SOLUTIONS
                    FIGURE 10 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF VENDORS
                    FIGURE 11 MARKET: DEMAND-SIDE APPROACH
    2.3 MARKET FORECAST 
           TABLE 2 FACTOR ANALYSIS
    2.4 DATA TRIANGULATION 
           FIGURE 12 MARKET: DATA TRIANGULATION
    2.5 IMPACT OF RECESSION ON  MARKET 
    2.6 RESEARCH ASSUMPTIONS 
    2.7 LIMITATIONS AND RISK ASSESSMENT 
 
3 EXECUTIVE SUMMARY (Page No. - 59)
    TABLE 3 FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2018–2022 (USD MILLION, Y-O-Y %) 
    TABLE 4 MARKET SIZE AND GROWTH RATE, 2023–2028 (USD MILLION, Y-O-Y %) 
    FIGURE 13 GLOBAL MARKET TO WITNESS SIGNIFICANT GROWTH BY 2028 
    FIGURE 14 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 
    FIGURE 15 SEGMENTS WITH SIGNIFICANT GROWTH RATE IN FIELD SERVICE MANAGEMENT MARKET 
 
4 PREMIUM INSIGHTS (Page No. - 63)
    4.1 GROWTH OPPORTUNITIES FOR PLAYERS IN MARKET MARKET 
           FIGURE 16 GROWING EMPHASIS ON PREVENTIVE MAINTENANCE TO MINIMIZE EQUIPMENT DOWNTIME, EXTEND ASSET LIFECYCLE, AND REDUCE MAINTENANCE COSTS TO DRIVE MARKET
    4.2 MARKET MARKET, BY OFFERING 
           FIGURE 17 MARKET SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD
    4.3 MARKET MARKET, BY DEPLOYMENT MODE 
           FIGURE 18 ON-PREMISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD
    4.4 MARKET MARKET, BY ORGANIZATION SIZE 
           FIGURE 19 LARGE ENTERPRISES SEGMENT TO LEAD MARKET DURING FORECAST PERIOD
    4.5 MARKET MARKET, BY VERTICAL 
           FIGURE 20 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE  BY 2028
    4.6 MARKET MARKET: REGIONAL SCENARIO 
           FIGURE 21 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENT IN NEXT FIVE YEARS
 
5 FIELD SERVICE MANAGEMENT MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 66)
    5.1 INTRODUCTION 
    5.2 MARKET DYNAMICS 
           FIGURE 22 MARKET : DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
           5.2.1 DRIVERS
                    5.2.1.1 Increasing adoption of digitalization and automation in field service industry
                               FIGURE 23 COMMUNICATION CHANNELS USED BY SERVICE ORGANIZATIONS
                    5.2.1.2 Rising adoption of mobile-based FSM solutions
                               FIGURE 24 IMPACT OF MOBILITY ON FIELD WORKERS
                    5.2.1.3 Need for increased visibility to enhance customer experience
                               FIGURE 25 TOP BENEFITS OF USING FSM SOLUTIONS
                    5.2.1.4 Growing adoption of SaaS-based FSM solutions among SMEs
                    5.2.1.5 Increasing need to manage workforce efficiency
           5.2.2 RESTRAINTS
                    5.2.2.1 Security concerns among organizations related to data confidentiality
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Advancements in IoT and predictive analytics
                    5.2.3.2 Need for AI integration to improve service delivery and personalized experience
                    5.2.3.3 Remote AR assistance for on-site support
           5.2.4 CHALLENGES
                    5.2.4.1 Hurdles related to workers’ safety and minimizing liability
                    5.2.4.2 Need for resource management
    5.3 CASE STUDY ANALYSIS 
           5.3.1 CASE STUDY 1: PILLER BLOWERS & COMPRESSORS ACHIEVED ENHANCED EFFICIENCY USING SAP MARKET MOBILE APP
           5.3.2 CASE STUDY 2: SERVICEMAX FIELD SERVICE MANAGEMENT STREAMLINED ALCON’S FIELD SERVICES TO DELIVER HIGHEST LEVEL OF SERVICE
           5.3.3 CASE STUDY 3: SERVICEPOWER HELPED CASTELAN GROUP IMPROVE CUSTOMER EXPERIENCE AND ACHIEVE SHORTER TURNAROUND TIMES
           5.3.4 CASE STUDY 4: COMARCH FIELD SERVICE MANAGEMENT SOFTWARE BOOSTED MEDICAIR’S CLIENT RELATIONSHIPS
           5.3.5 CASE STUDY 5: ZINIER HELPED BLACK & VEATCH IMPROVE PRODUCTIVITY AND INCREASE COMPLETION RATES
    5.4 SUPPLY CHAIN ANALYSIS 
           FIGURE 26 FIELD SERVICE MANAGEMENT MARKET: SUPPLY CHAIN ANALYSIS
    5.5 ECOSYSTEM ANALYSIS 
           FIGURE 27 MARKET: ECOSYSTEM ANALYSIS
           TABLE 5 MARKET: ECOSYSTEM
    5.6 TECHNOLOGY ANALYSIS 
           5.6.1 KEY TECHNOLOGIES
                    5.6.1.1 Cloud
                    5.6.1.2 IoT
           5.6.2 COMPLEMENTARY TECHNOLOGIES
                    5.6.2.1 AI/ML
                    5.6.2.2 Cybersecurity
           5.6.3 ADJACENT TECHNOLOGIES
                    5.6.3.1 AR applications
                    5.6.3.2 Communication tools
    5.7 PRICING ANALYSIS 
           5.7.1 AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS,  BY OFFERING
                    TABLE 6 AVERAGE SELLING PRICE TREND, BY ORGANIZATION SIZE`
           5.7.2 INDICATIVE PRICING ANALYSIS, BY SOLUTION
                    TABLE 7 INDICATIVE PRICING ANALYSIS, BY SOLUTION
    5.8 PATENT ANALYSIS 
           FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013–2023
           FIGURE 29 TOP FIVE PATENT OWNERS (GLOBAL)
           TABLE 8 TOP 10 PATENT APPLICANTS (US)
    5.9 PORTER’S FIVE FORCES ANALYSIS 
           FIGURE 30 MARKET: PORTER’S FIVE FORCES ANALYSIS
           TABLE 9 FIELD SERVICE MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS
           5.9.1 THREAT OF NEW ENTRANTS
           5.9.2 THREAT OF SUBSTITUTES
           5.9.3 BARGAINING POWER OF BUYERS
           5.9.4 BARGAINING POWER OF SUPPLIERS
           5.9.5 INTENSITY OF COMPETITIVE RIVALRY
    5.10 REGULATORY LANDSCAPE 
           5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 13 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,  AND OTHER ORGANIZATIONS
           5.10.2 REGULATIONS, BY REGION
                    5.10.2.1 North America
                    5.10.2.2 Europe
                    5.10.2.3 Asia Pacific
                    5.10.2.4 Middle East & Africa
                    5.10.2.5 Latin America
    5.11 TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 
                    FIGURE 31 MARKET: TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
    5.12 KEY STAKEHOLDERS AND BUYING CRITERIA 
           5.12.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS
                    TABLE 14 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS
           5.12.2 BUYING CRITERIA
                    FIGURE 33 KEY BUYING CRITERIA FOR KEY VERTICALS
                    TABLE 15 KEY BUYING CRITERIA FOR KEY VERTICALS
    5.13 BUSINESS MODEL ANALYSIS 
                    FIGURE 34 MARKET: BUSINESS MODELS
           5.13.1 SUBSCRIPTION-BASED MODEL
           5.13.2 LICENSE-BASED MODEL
           5.13.3 FREEMIUM MODEL
    5.14 KEY CONFERENCES AND EVENTS 
                    TABLE 16 MARKET: LIST OF KEY CONFERENCES AND EVENTS,  2024–2025
    5.15 INVESTMENT AND FUNDING SCENARIO 
                    FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR FSM COMPANIES
 
6 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING (Page No. - 96)
    6.1 INTRODUCTION 
           FIGURE 36 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
           6.1.1 OFFERINGS: MARKET DRIVERS
                    TABLE 17 MARKET, BY OFFERING, 2018–2022 (USD MILLION)
                    TABLE 18 MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                    FIGURE 37 WORK ORDER MANAGEMENT SEGMENT TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD
    6.2 SOLUTIONS 
           6.2.1 NEED FOR ENHANCING OPERATIONAL EFFICIENCY TO PROPEL ADOPTION OF FIELD SERVICE MANAGEMENT SOLUTIONS
                    TABLE 19 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
                    TABLE 20 MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
           6.2.2 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION
                    TABLE 21 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 22 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: MARKET, BY REGION, 2023–2028 (USD MILLION)
                    6.2.2.1 Scheduling, dispatch, and route optimization modules
                               6.2.2.1.1 Dynamic scheduling
                               6.2.2.1.2 Real-time dispatching
                               6.2.2.1.3 Automated route optimization
           6.2.3 WORK ORDER MANAGEMENT
                    TABLE 23 WORK ORDER MANAGEMENT: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 24 WORK ORDER MANAGEMENT: MARKET, BY REGION, 2023–2028 (USD MILLION)
                    6.2.3.1 Work order management modules
                               6.2.3.1.1 Work order creation
                               6.2.3.1.2 Assignment & tracking
                               6.2.3.1.3 Job status updates
           6.2.4 CUSTOMER MANAGEMENT
                    TABLE 25 CUSTOMER MANAGEMENT: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 26 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION,  2023–2028 (USD MILLION)
                    6.2.4.1 Customer management modules
                               6.2.4.1.1 CRM
                               6.2.4.1.2 Knowledge base & documentation
                               6.2.4.1.3 Billing & invoicing
           6.2.5 REPORTING & ANALYTICS
                    TABLE 27 REPORTING & ANALYTICS: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 28 REPORTING & ANALYTICS: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    6.2.5.1 Reporting & analytic modules
                               6.2.5.1.1 KPI reporting & performance insights
                               6.2.5.1.2 Workforce analytics
           6.2.6 INVENTORY MANAGEMENT
                    TABLE 29 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 30 INVENTORY MANAGEMENT: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    6.2.6.1 Inventory management modules
                               6.2.6.1.1 Spare parts tracking
                               6.2.6.1.2 Equipment management
                               6.2.6.1.3 Stock level monitoring
           6.2.7 SERVICE CONTRACT MANAGEMENT
                    TABLE 31 SERVICE CONTRACT MANAGEMENT: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 32 SERVICE CONTRACT MANAGEMENT: MARKET,  BY REGION, 2023–2028 (USD MILLION)
                    6.2.7.1 Service contract management modules
                               6.2.7.1.1 Contract creation & configuration
                               6.2.7.1.2 Contract lifecycle management
                               6.2.7.1.3 Contract & SLA management
           6.2.8 OTHER SOLUTIONS
                    TABLE 33 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 34 OTHER SOLUTIONS: MARKET, BY REGION,  2023–2028 (USD MILLION)
    6.3 SERVICES 
           6.3.1 FIELD SERVICE MANAGEMENT SERVICES ENABLE CONTINOUS BUSINESS IMPROVEMENT
                    FIGURE 38 CONSULTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 35 MARKET, BY SERVICE, 2018–2022 (USD MILLION)
                    TABLE 36 MARKET, BY SERVICE, 2023–2028 (USD MILLION)
           6.3.2 CONSULTING
                    TABLE 37 CONSULTING: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 38 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION,  2023–2028 (USD MILLION)
                    6.3.2.1 Consulting types
                               6.3.2.1.1 Need assessment
                               6.3.2.1.2 Strategy development
           6.3.3 INTEGRATION & IMPLEMENTATION
                    TABLE 39 INTEGRATION & IMPLEMENTATION: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 40 INTEGRATION & IMPLEMENTATION: MARKET, BY REGION, 2023–2028 (USD MILLION)
                    6.3.3.1 Integration & implementation types
                               6.3.3.1.1 Deployment planning
                               6.3.3.1.2 Configuration & customization
                               6.3.3.1.3 Integration with existing systems
           6.3.4 TRAINING & SUPPORT
                    TABLE 41 TRAINING & SUPPORT: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 42 TRAINING & SUPPORT: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    6.3.4.1 Training & support types
                               6.3.4.1.1 Technical support
                               6.3.4.1.2 Software updates
                               6.3.4.1.3 Onboarding/User role-based training
 
7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE (Page No. - 118)
    7.1 INTRODUCTION 
           7.1.1 DEPLOYMENT MODES: MARKET DRIVERS
                    FIGURE 39 CLOUD SEGMENT TO ACHIEVE HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 43 MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                    TABLE 44 MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
    7.2 ON-PREMISES 
           7.2.1 GROWING CONCERNS OVER DATA PRIVACY AND SECURITY TO DRIVE NEED FOR ON-PREMISES DEPLOYMENT OF FSM SERVICES
                    TABLE 45 ON-PREMISES: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 46 ON-PREMISES: MARKET, BY REGION,  2023–2028 (USD MILLION)
    7.3 CLOUD 
           7.3.1 DEMAND FOR COST-EFFECTIVE DEPLOYMENT OF FSM SOLUTIONS TO ENCOURAGE USE OF CLOUD MODE
                    TABLE 47 CLOUD: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 48 CLOUD: MARKET, BY REGION, 2023–2028 (USD MILLION)
 
8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE (Page No. - 123)
    8.1 INTRODUCTION 
           8.1.1 ORGANIZATION SIZES: MARKET DRIVERS
                    FIGURE 40 SMES SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 49 MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                    TABLE 50 MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
    8.2 LARGE ENTERPRISES 
           8.2.1 NEED FOR MANAGING LARGE NUMBER OF ASSETS ACROSS DEPARTMENTS TO DRIVE MARKET FOR FSM SERVICES
                    TABLE 51 LARGE ENTERPRISES: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 52 LARGE ENTERPRISES: MARKET, BY REGION,  2023–2028 (USD MILLION)
    8.3 SMES 
           8.3.1 NEED FOR EMPOWERING SMES TO OPTIMIZE OPERATIONS AT LOW COST TO DRIVE FSM MARKET
                    TABLE 53 SMES: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 54 SMES: MARKET, BY REGION, 2023–2028 (USD MILLION)
 
9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL (Page No. - 128)
    9.1 INTRODUCTION 
           9.1.1 VERTICALS: MARKET DRIVERS
                    FIGURE 41 TRANSPORTATION & LOGISTICS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 55 MARKET, BY VERTICAL, 2019–2022 (USD MILLION)
                    TABLE 56 MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.1.2 MANUFACTURING
                    9.1.2.1 Need for timely repair & maintenance to drive adoption of FSM services and solutions
                               TABLE 57 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION,  2018–2022 (USD MILLION)
                               TABLE 58 MANUFACTURING: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    9.1.2.2 Manufacturing: Application areas
                               9.1.2.2.1 Asset tracking
                               9.1.2.2.2 Equipment maintenance & repair
                               9.1.2.2.3 Inventory management
                               9.1.2.2.4 Workforce management
                               9.1.2.2.5 Others
           9.1.3 TRANSPORTATION & LOGISTICS
                    9.1.3.1 Focus on streamlining supply chain hurdles to boost market growth
                               TABLE 59 TRANSPORTATION & LOGISTICS: MARKET, BY REGION, 2018–2022 (USD MILLION)
                               TABLE 60 TRANSPORTATION & LOGISTICS: MARKET, BY REGION, 2023–2028 (USD MILLION)
                    9.1.3.2 Transportation & logistics: Application areas
                               9.1.3.2.1 Fleet management
                               9.1.3.2.2 Route optimization
                               9.1.3.2.3 Workforce management
                               9.1.3.2.4 Inventory & warehouse management
                               9.1.3.2.5 Others
           9.1.4 CONSTRUCTION & REAL ESTATE
                    9.1.4.1 Demand for enhanced collaboration between on-site and offsite staff to drive market for field service management solutions
                               TABLE 61 CONSTRUCTION & REAL ESTATE: MARKET,  BY REGION, 2018–2022 (USD MILLION)
                               TABLE 62 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET,  BY REGION, 2023–2028 (USD MILLION)
                    9.1.4.2 Construction & real estate: Application areas
                               9.1.4.2.1 Work order management
                               9.1.4.2.2 Job scheduling & dispatch
                               9.1.4.2.3 Project scheduling & planning
                               9.1.4.2.4 Equipment & asset management
                               9.1.4.2.5 Others
           9.1.5 HEALTHCARE & LIFE SCIENCES
                    9.1.5.1 Need for improving patient care to strengthen ground for adoption of field service management services
                               TABLE 63 HEALTHCARE & LIFE SCIENCES: MARKET, BY REGION, 2018–2022 (USD MILLION)
                               TABLE 64 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
                    9.1.5.2 Healthcare & life sciences: Application areas
                               9.1.5.2.1 Medical equipment maintenance
                               9.1.5.2.2 Patient care services
                               9.1.5.2.3 Remote patient monitoring
                               9.1.5.2.4 Pharmaceutical logistics
                               9.1.5.2.5 Others
           9.1.6 ENERGY & UTILITIES
                    9.1.6.1 Focus on timely and efficient maintenance of energy & utility infrastructure to boost market growth
                               TABLE 65 ENERGY & UTILITIES: MARKET, BY REGION,  2018–2022 (USD MILLION)
                               TABLE 66 ENERGY & UTILITIES: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    9.1.6.2 Energy & utilities: Application areas
                               9.1.6.2.1 Asset maintenance & management
                               9.1.6.2.2 Field workforce management
                               9.1.6.2.3 Equipment inspections
                               9.1.6.2.4 Compliance & audits
                               9.1.6.2.5 Grid maintenance & operations
                               9.1.6.2.6 Others
           9.1.7 TELECOM
                    9.1.7.1 Emphasis on ensuring smooth operation of network infrastructure and delivering high-quality services to customers to boost growth
                               TABLE 67 TELECOM: MARKET, BY REGION,  2018–2022 (USD MILLION)
                               TABLE 68 TELECOM: FIELD SERVICE MANAGEMENT MARKET, BY REGION,  2023–2028 (USD MILLION)
                    9.1.7.2 Telecom: Application areas
                               9.1.7.2.1 Network maintenance & updates
                               9.1.7.2.2 Field technician dispatch
                               9.1.7.2.3 Equipment configuration & optimization
                               9.1.7.2.4 Customer service & on-site support
                               9.1.7.2.5 Compliance & regulatory management
           9.1.8 IT & ITES
                    9.1.8.1 Field service management solutions ensure technicians have necessary resources to act on requirements
                               TABLE 69 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,  2018–2022 (USD MILLION)
                               TABLE 70 IT & ITES: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    9.1.8.2 IT & ITeS: Application areas
                               9.1.8.2.1 IT infrastructure maintenance
                               9.1.8.2.2 Hardware installation & support
                               9.1.8.2.3 Software deployment & updates
                               9.1.8.2.4 Emergency response & disaster recovery
                               9.1.8.2.5 Data center operations
           9.1.9 OIL & GAS
                    9.1.9.1 Field service management solutions ensure efficient operation and maintenance of oil and gas assets, facilities, and infrastructure
                               TABLE 71 OIL & GAS: MARKET BY REGION,  2018–2022 (USD MILLION)
                               TABLE 72 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,  2023–2028 (USD MILLION)
                    9.1.9.2 Oil & gas: Application areas
                               9.1.9.2.1 Asset maintenance & management
                               9.1.9.2.2 Drilling & well services
                               9.1.9.2.3 Field inspection & audits
                               9.1.9.2.4 Pipeline inspection & maintenance
                               9.1.9.2.5 Health, safety, and environmental compliance
                               9.1.9.2.6 Others
           9.1.10 OTHER VERTICALS
                    TABLE 73 OTHER VERTICALS: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 74 OTHER VERTICALS: MARKET, BY REGION,  2023–2028 (USD MILLION)
 
10 FIELD SERVICE MANAGEMENT MARKET, BY REGION (Page No. - 152)
     10.1 INTRODUCTION 
               FIGURE 42 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET IN 2023
               TABLE 75 MARKET, BY REGION, 2018–2022 (USD MILLION)
               TABLE 76 MARKET, BY REGION, 2023–2028 (USD MILLION)
     10.2 NORTH AMERICA 
             10.2.1 NORTH AMERICA: MARKET DRIVERS
             10.2.2 NORTH AMERICA: RECESSION IMPACT
                       FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 77 NORTH AMERICA: MARKET, BY OFFERING,  2018–2022 (USD MILLION)
                       TABLE 78 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,  2023–2028 (USD MILLION)
                       TABLE 79 NORTH AMERICA: MARKET, BY SOLUTION,  2018–2022 (USD MILLION)
                       TABLE 80 NORTH AMERICA: MARKET, BY SOLUTION,  2023–2028 (USD MILLION)
                       TABLE 81 NORTH AMERICA: MARKET, BY SERVICE,  2018–2022 (USD MILLION)
                       TABLE 82 NORTH AMERICA: MARKET, BY SERVICE,  2023–2028 (USD MILLION)
                       TABLE 83 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
                       TABLE 84 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
                       TABLE 85 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 86 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 87 NORTH AMERICA: MARKET, BY VERTICAL,  2018–2022 (USD MILLION)
                       TABLE 88 NORTH AMERICA: MARKET, BY VERTICAL,  2023–2028 (USD MILLION)
                       TABLE 89 NORTH AMERICA: MARKET, BY COUNTRY,  2018–2022 (USD MILLION)
                       TABLE 90 NORTH AMERICA: MARKET, BY COUNTRY,  2023–2028 (USD MILLION)
             10.2.3 US
                       10.2.3.1 Need to enhance efficiency, improve customer experiences, and drive competitive advantage to boost demand for FSM solutions
                                   TABLE 91 US: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 92 US: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 93 US: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 94 US: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.2.4 CANADA
                       10.2.4.1 FSM solutions help organizations achieve operational efficiency and real-time visibility into field operations
                                   TABLE 95 CANADA: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 96 CANADA: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 97 CANADA:  MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 98 CANADA: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
     10.3 EUROPE 
             10.3.1 EUROPE: MARKET DRIVERS
             10.3.2 EUROPE: RECESSION IMPACT
                       TABLE 99 EUROPE: MARKET, BY OFFERING,  2018–2022 (USD MILLION)
                       TABLE 100 EUROPE: MARKET, BY OFFERING,  2023–2028 (USD MILLION)
                       TABLE 101 EUROPE: MARKET, BY SOLUTION,  2018–2022 (USD MILLION)
                       TABLE 102 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION,  2023–2028 (USD MILLION)
                       TABLE 103 EUROPE: MARKET, BY SERVICE,  2018–2022 (USD MILLION)
                       TABLE 104 EUROPE: MARKET, BY SERVICE,  2023–2028 (USD MILLION)
                       TABLE 105 EUROPE: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                       TABLE 106 EUROPE: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                       TABLE 107 EUROPE: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                       TABLE 108 EUROPE: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
                       TABLE 109 EUROPE: MARKET, BY VERTICAL,  2018–2022 (USD MILLION)
                       TABLE 110 EUROPE: MARKET, BY VERTICAL,  2023–2028 (USD MILLION)
                       TABLE 111 EUROPE: MARKET, BY COUNTRY,  2018–2022 (USD MILLION)
                       TABLE 112 EUROPE: MARKET, BY COUNTRY,  2023–2028 (USD MILLION)
             10.3.3 UK
                       10.3.3.1 Rapid technological advancements, need for efficiency and optimization, and rising customer expectations for improved service to drive market
                                   TABLE 113 UK: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 114 UK: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 115 UK: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 116 UK: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.3.4 GERMANY
                       10.3.4.1 Growing digitalization, increased adoption of cloud-based solutions, and emphasis on enhancing customer experience to propel market
                                   TABLE 117 GERMANY: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 118 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 119 GERMANY: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 120 GERMANY: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.3.5 FRANCE
                       10.3.5.1 Necessity for mobile workforce management and need for optimizing technician schedules and workloads to spur market growth
                                   TABLE 121 FRANCE: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 122 FRANCE: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 123 FRANCE: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 124 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.3.6 ITALY
                       10.3.6.1 Rapid adoption of cloud-based FSM solutions and focus on enhanced customer experience to accelerate market growth
                                   TABLE 125 ITALY: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 126 ITALY: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 127 ITALY: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 128 ITALY: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.3.7 REST OF EUROPE
                       TABLE 129 REST OF EUROPE: MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
                       TABLE 130 REST OF EUROPE: MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
                       TABLE 131 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 132 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
     10.4 ASIA PACIFIC 
             10.4.1 ASIA PACIFIC: MARKET DRIVERS
             10.4.2 ASIA PACIFIC: RECESSION IMPACT
                       FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT
                       TABLE 133 ASIA PACIFIC: MARKET, BY OFFERING,  2018–2022 (USD MILLION)
                       TABLE 134 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,  2023–2028 (USD MILLION)
                       TABLE 135 ASIA PACIFIC: MARKET, BY SOLUTION,  2018–2022 (USD MILLION)
                       TABLE 136 ASIA PACIFIC: MARKET, BY SOLUTION,  2023–2028 (USD MILLION)
                       TABLE 137 ASIA PACIFIC: MARKET, BY SERVICE, 2018–2022 (USD MILLION)
                       TABLE 138 ASIA PACIFIC: MARKET, BY SERVICE,  2023–2028 (USD MILLION)
                       TABLE 139 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                       TABLE 140 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                       TABLE 141 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                       TABLE 142 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
                       TABLE 143 ASIA PACIFIC: MARKET, BY VERTICAL,  2018–2022 (USD MILLION)
                       TABLE 144 ASIA PACIFIC: MARKET, BY VERTICAL,  2023–2028 (USD MILLION)
                       TABLE 145 ASIA PACIFIC: MARKET, BY COUNTRY,  2018–2022 (USD MILLION)
                       TABLE 146 ASIA PACIFIC: MARKET, BY COUNTRY,  2023–2028 (USD MILLION)
             10.4.3 CHINA
                       10.4.3.1 Rapid economic development, technological advancements, and need for timely maintenance to drive market
                                   TABLE 147 CHINA: MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
                                   TABLE 148 CHINA: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 149 CHINA: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 150 CHINA: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.4.4 JAPAN
                       10.4.4.1 FSM technology to aid in handling intricate data architectures and maintaining and installing complex internet infrastructure
                                   TABLE 151 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 152 JAPAN: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 153 JAPAN: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 154 JAPAN: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.4.5 INDIA
                       10.4.5.1 FSM solutions streamline field operations, optimize resource allocation, and enhance customer satisfaction
                                   TABLE 155 INDIA: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 156 INDIA: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 157 INDIA: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 158 INDIA: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.4.6 REST OF ASIA PACIFIC
                                   TABLE 159 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
                                   TABLE 160 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
                                   TABLE 161 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 162 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
     10.5 MIDDLE EAST & AFRICA 
             10.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS
             10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
                       TABLE 163 MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2018–2022 (USD MILLION)
                       TABLE 164 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,  2023–2028 (USD MILLION)
                       TABLE 165 MIDDLE EAST & AFRICA: MARKET, BY SOLUTION,  2018–2022 (USD MILLION)
                       TABLE 166 MIDDLE EAST & AFRICA: MARKET, BY SOLUTION,  2023–2028 (USD MILLION)
                       TABLE 167 MIDDLE EAST & AFRICA: MARKET, BY SERVICE,  2018–2022 (USD MILLION)
                       TABLE 168 MIDDLE EAST & AFRICA: MARKET, BY SERVICE,  2023–2028 (USD MILLION)
                       TABLE 169 MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
                       TABLE 170 MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
                       TABLE 171 MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 172 MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 173 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL,  2018–2022 (USD MILLION)
                       TABLE 174 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL,  2023–2028 (USD MILLION)
                       TABLE 175 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY/REGION, 2018–2022 (USD MILLION)
                       TABLE 176 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY/REGION, 2023–2028 (USD MILLION)
             10.5.3 GCC COUNTRIES
                       TABLE 177 GCC COUNTRIES: MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
                       TABLE 178 GCC COUNTRIES: MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
                       TABLE 179 GCC COUNTRIES: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 180 GCC COUNTRIES: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       10.5.3.1 KSA
                                   10.5.3.1.1 Digital transformation with cloud-based solutions, AI-powered predictive maintenance, and adherence to stringent regulations to propel market
                       10.5.3.2 UAE
                                   10.5.3.2.1 Economic diversification efforts toward non-oil sectors to fuel demand for FSM solutions
                       10.5.3.3 Rest of GCC Countries
             10.5.4 SOUTH AFRICA
                       10.5.4.1 Economic recovery, urbanization, digitalization, and compliance requirements to boost demand for FSM solutions
                                   TABLE 181 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 182 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 183 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 184 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.5.5 REST OF MIDDLE EAST & AFRICA
                       TABLE 185 REST OF MIDDLE EAST & AFRICA: MARKET,  BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
                       TABLE 186 REST OF MIDDLE EAST & AFRICA: MARKET,  BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
                       TABLE 187 REST OF MIDDLE EAST & AFRICA: MARKET,  BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 188 REST OF MIDDLE EAST & AFRICA: MARKET,  BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
     10.6 LATIN AMERICA 
             10.6.1 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
             10.6.2 LATIN AMERICA: RECESSION IMPACT
                       TABLE 189 LATIN AMERICA: MARKET, BY OFFERING,  2018–2022 (USD MILLION)
                       TABLE 190 LATIN AMERICA: MARKET, BY OFFERING,  2023–2028 (USD MILLION)
                       TABLE 191 LATIN AMERICA: MARKET, BY SOLUTION,  2018–2022 (USD MILLION)
                       TABLE 192 LATIN AMERICA: MARKET, BY SOLUTION,  2023–2028 (USD MILLION)
                       TABLE 193 LATIN AMERICA: MARKET, BY SERVICE,  2018–2022 (USD MILLION)
                       TABLE 194 LATIN AMERICA: MARKET, BY SERVICE,  2023–2028 (USD MILLION)
                       TABLE 195 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                       TABLE 196 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                       TABLE 197 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                       TABLE 198 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
                       TABLE 199 LATIN AMERICA: MARKET, BY VERTICAL,  2018–2022 (USD MILLION)
                       TABLE 200 LATIN AMERICA: MARKET, BY VERTICAL,  2023–2028 (USD MILLION)
                       TABLE 201 LATIN AMERICA: MARKET, BY COUNTRY,  2018–2022 (USD MILLION)
                       TABLE 202 LATIN AMERICA: MARKET, BY COUNTRY,  2023–2028 (USD MILLION)
             10.6.3 BRAZIL
                       10.6.3.1 Vast geographical expanse leading to need for managing remote service locations effectively to drive market
                                   TABLE 203 BRAZIL: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 204 BRAZIL: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 205 BRAZIL: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 206 BRAZIL: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.6.4 MEXICO
                       10.6.4.1 Need to streamline operations and enhance customer satisfaction to fuel demand for FSM solutions
                                   TABLE 207 MEXICO: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 208 MEXICO: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 209 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 210 MEXICO: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
             10.6.5 ARGENTINA
                       10.6.5.1 Presence of major players and need for optimized delivery routes and management of maintenance schedules to propel market
                                   TABLE 211 ARGENTINA: MARKET, BY DEPLOYMENT MODE,  2018–2022 (USD MILLION)
                                   TABLE 212 ARGENTINA: MARKET, BY DEPLOYMENT MODE,  2023–2028 (USD MILLION)
                                   TABLE 213 ARGENTINA: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 214 ARGENTINA: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
             10.6.6 REST OF LATIN AMERICA
                       TABLE 215 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION)
                       TABLE 216 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION)
                       TABLE 217 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 218 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
 
11 COMPETITIVE LANDSCAPE (Page No. - 209)
     11.1 OVERVIEW 
     11.2 KEY PLAYERS’ STRATEGIES/RIGHT TO WIN 
               TABLE 219 OVERVIEW OF STRATEGIES ADOPTED BY KEY FIELD SERVICE MANAGEMENT VENDORS
     11.3 REVENUE ANALYSIS 
               FIGURE 45 REVENUE ANALYSIS OF KEY FSM MARKET PLAYERS
     11.4 MARKET SHARE ANALYSIS 
               FIGURE 46 MARKET SHARE ANALYSIS, 2022
               TABLE 220 MARKET: DEGREE OF COMPETITION
     11.5 BRAND/PRODUCT COMPARISON 
               FIGURE 47 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE
     11.6 COMPANY EVALUATION MATRIX: KEY PLAYERS 
             11.6.1 STARS
             11.6.2 EMERGING LEADERS
             11.6.3 PERVASIVE PLAYERS
             11.6.4 PARTICIPANTS
                       FIGURE 48 MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023
             11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
                       FIGURE 49 MARKET: COMPANY FOOTPRINT
                       TABLE 221 MARKET: COMPANY REGIONAL FOOTPRINT
                       TABLE 222 MARKET: COMPANY OFFERING FOOTPRINT
                       TABLE 223 MARKET: COMPANY ORGANIZATION SIZE FOOTPRINT
                       TABLE 224 MARKET: COMPANY VERTICAL FOOTPRINT
     11.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES 
             11.7.1 PROGRESSIVE COMPANIES
             11.7.2 RESPONSIVE COMPANIES
             11.7.3 DYNAMIC COMPANIES
             11.7.4 STARTING BLOCKS
                       FIGURE 50 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023
             11.7.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2023
                       TABLE 225 MARKET: KEY STARTUPS/SMES
                       TABLE 226 MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
     11.8 COMPANY VALUATION AND FINANCIAL METRICS 
               FIGURE 51 COMPANY VALUATION AND FINANCIAL METRICS
     11.9 KEY MARKET DEVELOPMENTS 
             11.9.1 PRODUCT/SOLUTION/SERVICE LAUNCHES
                       TABLE 227 FIELD SERVICE MANAGEMENT MARKET: PRODUCT/SOLUTION/SERVICE LAUNCHES, 2021–2023
             11.9.2 DEALS
                       TABLE 228 MARKET: DEALS, 2021–2023
 
12 COMPANY PROFILES (Page No. - 227)
(Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)*
     12.1 INTRODUCTION 
     12.2 KEY PLAYERS 
             12.2.1 ORACLE
                       TABLE 229 ORACLE: BUSINESS OVERVIEW
                       FIGURE 52 ORACLE: COMPANY SNAPSHOT
                       TABLE 230 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
             12.2.2 MICROSOFT
                       TABLE 231 MICROSOFT: BUSINESS OVERVIEW
                       FIGURE 53 MICROSOFT: COMPANY SNAPSHOT
                       TABLE 232 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 233 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
             12.2.3 SAP
                       TABLE 234 SAP: BUSINESS OVERVIEW
                       FIGURE 54 SAP: COMPANY SNAPSHOT
                       TABLE 235 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
             12.2.4 IFS
                       TABLE 236 IFS: BUSINESS OVERVIEW
                       TABLE 237 IFS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 238 IFS: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 239 IFS: DEALS
             12.2.5 SERVICEMAX
                       TABLE 240 SERVICEMAX: BUSINESS OVERVIEW
                       TABLE 241 SERVICEMAX: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 242 SERVICEMAX: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 243 SERVICEMAX: DEALS
             12.2.6 SALESFORCE
                       TABLE 244 SALESFORCE: BUSINESS OVERVIEW
                       FIGURE 55 SALESFORCE: COMPANY SNAPSHOT
                       TABLE 245 SALESFORCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 246 SALESFORCE: PRODUCT LAUNCHES AND ENHANCEMENTS
             12.2.7 INFOR
                       TABLE 247 INFOR: BUSINESS OVERVIEW
                       TABLE 248 INFOR: PRODUCTS/SOLUTIONS/SERVICES OFFERED
             12.2.8 TRIMBLE
                       TABLE 249 TRIMBLE: BUSINESS OVERVIEW
                       FIGURE 56 TRIMBLE: COMPANY SNAPSHOT
                       TABLE 250 TRIMBLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
             12.2.9 COMARCH
                       TABLE 251 COMARCH: BUSINESS OVERVIEW
                       FIGURE 57 COMARCH: COMPANY SNAPSHOT
                       TABLE 252 COMARCH: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 253 COMARCH: DEALS
             12.2.10 SERVICEPOWER
                                   TABLE 254 SERVICEPOWER: BUSINESS OVERVIEW
                                   TABLE 255 SERVICEPOWER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 256 SERVICEPOWER: DEALS
             12.2.11 SERVICENOW
             12.2.12 OVERIT
             12.2.13 FIELDAWARE
             12.2.14 ZINIER
             12.2.15 ACCRUENT
             12.2.16 PRAXEDO
             12.2.17 FIELDEZ
             12.2.18 FIELDEDGE
             12.2.19 JOBBER
             12.2.20 SERVICETITAN
             12.2.21 KICKSERV
             12.2.22 PEGA
             12.2.23 MHELPDESK
     12.3 STARTUPS/SMES 
             12.3.1 SKEDULO
             12.3.2 SERVICE FUSION
             12.3.3 HUSKY INTELLIGENCE
             12.3.4 FIELDPULSE
             12.3.5 WORKIZ
             12.3.6 NOMADIA
*Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
 
13 ADJACENT MARKETS (Page No. - 271)
     13.1 INTRODUCTION 
             13.1.1 RELATED MARKETS
     13.2 WORK FORCE MANAGEMENT MARKET 
               TABLE 257 WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2018–2025 (USD MILLION)
               TABLE 258 WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2018–2025 (USD MILLION)
               TABLE 259 WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2018–2025 (USD MILLION)
               TABLE 260 WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE,  2018–2025 (USD MILLION)
               TABLE 261 WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE,  2018–2025 (USD MILLION)
               TABLE 262 WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2018–2025 (USD MILLION)
               TABLE 263 WORKFORCE MANAGEMENT MARKET, BY REGION, 2018–2025 (USD MILLION)
     13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET 
               TABLE 264 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY COMPONENT,  2016–2023 (USD MILLION)
               TABLE 265 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY DEPLOYMENT TYPE,  2016–2023 (USD MILLION)
               TABLE 266 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY ORGANIZATION SIZE,  2016–2023 (USD MILLION)
               TABLE 267 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY INDUSTRY VERTICAL,  2016–2023 (USD MILLION)
               TABLE 268 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION,  2016–2023 (USD MILLION)
 
14 APPENDIX (Page No. - 276)
     14.1 DISCUSSION GUIDE 
     14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 
     14.3 CUSTOMIZATION OPTIONS 
     14.4 RELATED REPORTS 
     14.5 AUTHOR DETAILS 

The study involved four major activities in estimating the field service management market. We performed extensive secondary research to collect information on the market, the competitive market, and the parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. After that, we used the market breakup and data triangulation procedures to estimate the market size of the various segments in the FSM market.

Secondary Research

This research study used extensive secondary sources, directories, and databases, such as D&B Hoovers, DiscoverOrg, Factiva, vendor data sheets, product demos, Cloud Computing Association (CCA), Vendor Surveys, Asia Cloud Computing Association, and The Software Alliance. We used these sources to identify and collect valuable information for this technical, market-oriented, and commercial FSM market.

Primary Research

Primary sources were several industry experts from the core and related industries, preferred software providers, hardware manufacturers, distributors, service providers, technology developers, alliances, and organizations related to all segments of the industry's value chain. In-depth interviews were conducted with primary respondents, including key industry participants, subject-matter experts, C-level executives of key market players, and industry consultants, to obtain and verify critical qualitative and quantitative information and assess the market's prospects.

We conducted primary interviews to gather insights, such as market statistics, the latest trends disrupting the market, new use cases implemented, data on revenue collected from products and services, market breakups, market size estimations, market forecasts, and data triangulation. Primary research also helped understand various technology trends, segmentation types, industry trends, and regions. Demand-side stakeholders, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), and Chief Security Officers (CSOs); the installation teams of governments/end users using  FSM solutions & services; and digital initiatives project teams, were interviewed to understand the buyer's perspective on suppliers, products, service providers, and their current use of services, which would affect the overall FSM market.

Field Service Management  Market Size, and Share

Market Size Estimation

We used top-down and bottom-up approaches to estimate and forecast the FSM and other dependent submarkets. We deployed a bottom-up procedure to arrive at the overall market size using the revenues and offerings of key companies in the market. With data triangulation methods and validation through primary interviews, this study determined and confirmed the exact value of the overall parent market size. We used the overall market size in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segments.

We used top-down and bottom-up approaches to estimate and validate the FSM market and other dependent subsegments.

The research methodology used to estimate the market size included the following details:

  • We identified key players in the market through secondary research. We then determined their revenue contributions in the respective countries through primary and secondary research.
  • This procedure included studying top market players' annual and financial reports and extensive interviews for key insights from industry leaders, such as Chief Executive Officers (CEOs), VPs, directors, and marketing executives.
  • All percentage splits and breakups were determined using secondary sources and verified through primary sources.

All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. This data is consolidated and added with detailed inputs and analysis from MarketsandMarkets.

Learning management system market: Top-down and Bottom-up approaches

Field Service Management Market Top Down and Bottom Up Approach

Data Triangulation

After arriving at the overall market size, the market was split into several segments and subsegments—using the market size estimation processes as explained above. Where applicable, data triangulation and market breakup procedures were employed to complete the overall market engineering process and determine each market segment's and subsegment's exact statistics. The data was triangulated by studying several factors and trends from the FSM market's demand and supply sides.

Market Definition

Field Service Management (FSM) refers to the comprehensive set of activities in managing a company's resources and operations in the field, typically involving mobile workers or technicians providing on-site services to customers. FSM aims to streamline and optimize field operations, ensuring efficiency, productivity, and customer satisfaction. Critical components of FSM include work-order management, customer management, inventory management, service contract management, reports & analytics, and schedule & dispatch.
Source: Secondary Research and MarketsandMarkets Analysis

 

Key Stakeholders

  • IT Service Providers
  • Field Service Management Vendors
  • Software Providers
  • System Integrators
  • System Administrators
  • Internet Service Providers (ISPs)
  • Compliance Regulatory Authorities
  • Cloud Service Providers (CSPs)
  • Government Authorities
  • Sales and Marketing Teams
  • Regulatory Authorities

Report Objectives

  • To define, describe, and forecast the FSM market based on offerings, organization sizes, deployment modes, verticals, and regions
  • To forecast the market size of the five major regional segments: North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
  • To strategically analyze the market subsegments concerning individual growth trends, prospects, and contributions to the total market
  • To provide detailed information related to the significant factors influencing the growth of the market (drivers, restraints, opportunities, and challenges)
  • To strategically analyze the macro and micromarkets1 concerning growth trends, prospects, and their contributions to the overall market
  • To analyze the industry trends, patents and innovations, and pricing data related to the FSM market.
  • To analyze the opportunities in the market for stakeholders and provide details of the competitive landscape for major players.
  • To profile the key players in the market and comprehensively analyze their market share/ranking and core competencies across segments and subsegments.
  • To track and analyze the competitive developments, such as mergers and acquisitions, product developments, and partnerships and collaborations in the market.

Available Customizations

With the given market data, MarketsandMarkets offers customizations per the company's specific needs. The following customization options are available for the report:

Product Analysis

  • The product matrix provides a detailed comparison of each company's product portfolio.

Geographic Analysis

  • Further breakup of the Asia Pacific market into countries contributing 75% to the regional market size
  • Further breakup of the North American market into countries contributing 75% to the regional market size
  • Further breakup of the Latin American market into countries contributing 75% to the regional market size
  • Further breakup of the Middle Eastern & African market into countries contributing 75% to the regional market size
  • Further breakup of the European market into countries contributing 75% to the regional market size

Company Information

  • Detailed analysis and profiling of additional market players (up to 5)
Custom Market Research Services

We will customize the research for you, in case the report listed above does not meet with your exact requirements. Our custom research will comprehensively cover the business information you require to help you arrive at strategic and profitable business decisions.

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Published ON
Mar, 2024
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