Field Service Management Market

Field Service Management Market by Component (Solution, Service), Organization Size (SMEs, Large Enterprises), Deployment Type (On-premises, Cloud), Vertical (Energy and Utilities, Manufacturing, Oil and Gas), and Region - Global Forecast to 2025

Report Code: TC 3048 Jun, 2020, by marketsandmarkets.com

[303 Pages Report] MarketsandMarkets estimates the global field service management market size is expected to grow from USD 3.0 billion in 2020 to USD 5.1 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 11.0% during the forecast period. The major factors driving the growth of the field service management market include rising need for mobility with IoT, need of predictive analytics and increasing adoption of cloud-based applications.

Field Service Management Market

Large Enterprises segment to hold the largest market size during the forecast period

The adoption of field service management solutions is higher in large enterprises, and the trend is expected to continue during the forecast period. Field service management solutions are important for large enterprises, as they have a large workforce, large volumes of documentation, and have to maintain extensive customer records. Moreover, large enterprises face challenges in assigning work orders to field technicians and engineers. In case work orders are not managed efficiently by large enterprises, it can lead to increased costs and lesser productivity. This can also lead to loss of customer loyalty and market share. Large enterprises are focusing on adopting field service management solutions to centrally manage their business processes and critical data of their workforce and customers.

Work order management solution segment to record the fastest growth rate during the forecast period

The work order management solution enables clients to automate the service workflow process and increase the efficiency and productivity of the workforce. This solution helps field service representatives, office staff, and call center executives to manage work orders, job assignments, customer details, and service histories. Customer information, along with analytics, helps field service organizations gain insights into the customer’s behaviour and conduct marketing campaigns accordingly. The work order management solution empowers managers or dispatchers to schedule a job for a field service representative as per various criteria, such as availability, proximity, urgency, and level of expertise. It also helps service organizations minimize revenue leakage, increase the cash flow, and provide faster service delivery with enhanced quality.

Field Service Management Market by Region

North America to account for the largest market size during the forecast period

The global field service management market by region covers 5 major geographic regions, namely, North America, Asia Pacific (APAC), Europe, Middle East and Africa (MEA), and Latin America. North America is expected to account for the largest market size during the forecast period due to the presence of economically and technologically advanced countries such as the US and Canada, and emerging technologies.

Key Market Players

The major players in the field service management market are Oracle (US), Microsoft (US), SAP (Germany), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), OverIt (Italy), FieldAware (US), GeoConcept (France), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitan (US).

The study includes an in-depth competitive analysis of these key players in the field service management market with their company profiles, recent developments, and key market strategies.

Scope of the report

Report Metric

Details

Market size available for years

2014–2025

Base year considered

2019

Forecast period

2020–2025

Forecast units

Billion (USD)

Segments covered

Component (Solution and Services), Deployment type, Organization size Vertical, And Region

Geographies covered

North America, APAC, Europe, MEA and Latin America

Companies covered

Oracle (US), Microsoft (US), SAP (Germany), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), OverIt (Italy), FieldAware (US), GeoConcept (France), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitan (US).

This research report categorizes the field service management market based on component (solution and services), deployment type, organization size, verticals, and regions.

Based on component:

  • Solution
    • Schedule, Dispatch and Route Optimization
    • Customer Management
    • Work Order Management
    • Inventory Management
    • Service Contract Management
    • Reporting and Analytics
  • Services
    • Consulting
    • Integration and Implementation
    • Training and Support

Based on deployment type:

  • Cloud
  • On-premises

Based on organization size

  • Large Enterprises
  • Small and Medium-sized Enterprises

Based on verticals

  • Telecom
  • IT and ITeS
  • Healthcare and Life Sciences
  • Manufacturing
  • Construction and Real Estate
  • Transportation and Real Estate
  • Transportation and Logistics
  • Energy and Utilities
  • Oil and Gas
  • Others (BFSI and Retail)

Based on regions:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • APAC
    • China
    • India
    • Japan
    • Rest of APAC
  • MEA
    • UAE
    • KSA
    • South Africa
    • Rest of MEA
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Rest of Latin America

Recent Developments

  • In November 2018, IFS acquired WorkWave to integrate solutions with WorkWave’s highly scalable and cloud-based SaaS solutions for the field service, last-mile delivery, and logistics industries.
  • In April 2019 2020, ServiceMax enhanced its FSM portfolio. ServiceMax Remote Triage, a new module for the ServiceMax platform that uses the power of Aquant’s machine learning engine. This update allowed service organizations to analyze data from multiple sources and reduce unnecessary dispatching of technicians and service equipment.

Frequently Asked Questions (FAQ):

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TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 49)
    1.1 INTRODUCTION TO COVID-19
    1.2 COVID-19 HEALTH ASSESSMENT
        FIGURE 1 COVID-19: THE GLOBAL PROPAGATION
        FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
    1.3 COVID-19 ECONOMIC ASSESSMENT
        FIGURE 3 REVISED GDP FORECASTS FOR SELECT G20 COUNTRIES IN 2020
           1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
                 FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY
                 FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY
    1.4 OBJECTIVES OF THE STUDY
    1.5 MARKET DEFINITION
           1.5.1 MARKET SCOPE
                 FIGURE 6 MARKET SEGMENTATION
           1.5.2 REGIONS COVERED
           1.5.3 YEARS CONSIDERED FOR THE STUDY
    1.6 CURRENCY CONSIDERED
    1.7 STAKEHOLDERS
    1.8 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY (Page No. - 58)
    2.1 RESEARCH DATA
        FIGURE 7 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Key industry insights
                    2.1.2.2 Breakdown of primaries
    2.2 MARKET SIZE ESTIMATION
        FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 BOTTOM-UP (SUPPLY SIDE) – REVENUE OF ALL SOLUTIONS AND SERVICES IN THE MARKET
        FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 BOTTOM-UP (SUPPLY SIDE) – CALCULATION OF REVENUES OF SOLUTIONS AND SERVICES OF FIELD SERVICE MANAGEMENT VENDORS
        FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 2 TOP-DOWN (DEMAND SIDE) – SHARE OF THE OVERALL FIELD SERVICE MANAGEMENT MARKET
    2.3 MARKET BREAKUP AND DATA TRIANGULATION
        FIGURE 11 DATA TRIANGULATION
    2.4 MARKET FORECAST
        TABLE 1 FACTOR ANALYSIS
    2.5 COMPETITIVE LEADERSHIP MAPPING CRITERIA WEIGHTAGE
           2.5.1 VENDOR INCLUSION CRITERIA
    2.6 ASSUMPTIONS FOR THE STUDY
    2.7 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY (Page No. - 66)
  FIGURE 12 LARGE ENTERPRISES SEGMENT TO HOLD THE LARGEST SHARE IN THE MARKET IN 2020
  FIGURE 13 NORTH AMERICA ESTIMATED TO ACCOUNT FOR THE LARGEST SHARE OF THE MARKET IN 2020

4 PREMIUM INSIGHTS (Page No. - 69)
    4.1 OVERVIEW OF THE FIELD SERVICE MANAGEMENT MARKET
        FIGURE 14 FIELD SERVICE OPTIMIZATION IS TO DRIVE THE MARKET GROWTH
    4.2 NORTH AMERICA: MARKET, BY VERTICAL AND COUNTRY
        FIGURE 15 MANUFACTURING VERTICAL AND THE US TO ACCOUNT FOR THE LARGEST SHARE IN THE NORTH AMERICAN MARKET IN 2020
    4.3 ASIA PACIFIC: MARKET, BY VERTICAL AND COUNTRY
        FIGURE 16 MANUFACTURING VERTICAL AND THE REST OF APAC TO ACCOUNT FOR THE LARGEST SHARE IN THE ASIA PACIFIC MARKET IN 2020

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 71)
    5.1 INTRODUCTION
    5.2 MARKET DYNAMICS
        FIGURE 17 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FIELD SERVICE MANAGEMENT MARKET
           5.2.1 DRIVERS
                    5.2.1.1 Rising need for mobility with IoT
                    5.2.1.2 Increasing need for predictive analytics
                    5.2.1.3 Increasing adoption of cloud-based applications
           5.2.2 RESTRAINTS
                    5.2.2.1 Security concerns of organizations related to data confidentiality
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Emergence of technologies, such as augmented reality
                    5.2.3.2 New sales opportunities by technicians and CRM
           5.2.4 CHALLENGES
                    5.2.4.1 Selecting solutions that align with organizational business needs
                    5.2.4.2 Outbreak of pandemics/epidemics
    5.3 USE CASES
           5.3.1 USE CASE 1: CASTELAN GROUP
           5.3.2 USE CASE 2: AUTO WINDSCREENS
           5.3.3 USE CASE 3: VIASAT

6 FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT (Page No. - 77)
    6.1 INTRODUCTION
           6.1.1 COMPONENT: MARKET DRIVERS
    6.2 COMPONENT: COVID -19 IMPACT ON MARKET
                 FIGURE 18 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                 TABLE 2 MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                 TABLE 3 MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
    6.3 SOLUTIONS
           6.3.1 SOLUTIONS: MARKET DRIVERS
                 FIGURE 19 WORK ORDER MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                 TABLE 4 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                 TABLE 5 MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                 TABLE 6 SOLUTION: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 7 SOLUTION: MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
           6.3.2 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION
                 TABLE 8 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 9 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 10 NORTH AMERICA: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 11 NORTH AMERICA: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 12 EUROPE: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 13 EUROPE: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 14 APAC: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 15 APAC: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATIONMARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
           6.3.3 CUSTOMER MANAGEMENT
                 TABLE 16 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 17 CUSTOMER MANAGEMENT: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 18 NORTH AMERICA: CUSTOMER MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 19 NORTH AMERICA: CUSTOMER MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 20 EUROPE: CUSTOMER MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 21 EUROPE: CUSTOMER MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 22 APAC: CUSTOMER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 23 APAC: CUSTOMER MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
           6.3.4 WORK ORDER MANAGEMENT
                 TABLE 24 WORK ORDER MANAGEMENT: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 25 WORK ORDER MANAGEMENT: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 26 NORTH AMERICA: WORK ORDER MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 27 NORTH AMERICA: WORK ORDER MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 28 EUROPE: WORK ORDER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 29 EUROPE: WORK ORDER MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 30 APAC: WORK ORDER MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 31 APAC: WORK ORDER MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
           6.3.5 INVENTORY MANAGEMENT
                 TABLE 32 INVENTORY MANAGEMENT: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 33 INVENTORY MANAGEMENT: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 34 NORTH AMERICA: INVENTORY MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 35 NORTH AMERICA: INVENTORY MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 36 EUROPE: INVENTORY MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 37 EUROPE: INVENTORY MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 38 APAC: INVENTORY MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 39 APAC: INVENTORY MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
           6.3.6 SERVICE CONTRACT MANAGEMENT
                 TABLE 40 SERVICE CONTRACT MANAGEMENT: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 41 SERVICE CONTRACT MANAGEMENT: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 42 NORTH AMERICA: SERVICE CONTRACT MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND)
                 TABLE 43 NORTH AMERICA: SERVICE CONTRACT MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND)
                 TABLE 44 EUROPE: SERVICE CONTRACT MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND)
                 TABLE 45 EUROPE: SERVICE CONTRACT MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND)
                 TABLE 46 APAC: SERVICE CONTRACT MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 47 APAC: SERVICE CONTRACT MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
           6.3.7 REPORTING AND ANALYTICS
                 TABLE 48 REPORTING AND ANALYTICS: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 49 REPORTING AND ANALYTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 50 NORTH AMERICA: REPORTING AND ANALYTICS MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 51 NORTH AMERICA: REPORTING AND ANALYTICS MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 52 EUROPE: REPORTING AND ANALYTICS MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 53 EUROPE: REPORTING AND ANALYTICS MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 54 APAC: REPORTING AND ANALYTICS MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 55 APAC: REPORTING AND ANALYTICS MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
           6.3.8 OTHER SOLUTIONS
                 TABLE 56 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 57 OTHER SOLUTIONS: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 58 NORTH AMERICA: OTHERS MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND)
                 TABLE 59 NORTH AMERICA: OTHERS MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND)
                 TABLE 60 EUROPE: OTHERS MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND)
                 TABLE 61 EUROPE: OTHERS MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND)
                 TABLE 62 APAC: OTHERS MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND)
                 TABLE 63 APAC: OTHERS MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND)
    6.4 SERVICES
           6.4.1 SERVICES: FIELD SERVICE MANAGEMENT MARKET DRIVERS
                 FIGURE 20 INTEGRATION AND IMPLEMENTATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                 TABLE 64 MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                 TABLE 65 MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                 TABLE 66 SERVICE: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 67 SERVICE: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
           6.4.2 CONSULTING
                 TABLE 68 CONSULTING: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 69 CONSULTING: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 70 NORTH AMERICA: CONSULTING MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 71 NORTH AMERICA: CONSULTING FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 72 EUROPE: CONSULTING MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 73 EUROPE: CONSULTING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 74 APAC: CONSULTING MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 75 APAC: CONSULTING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
           6.4.3 INTEGRATION AND IMPLEMENTATION
                 TABLE 76 INTEGRATION AND IMPLEMENTATION: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 77 INTEGRATION AND IMPLEMENTATION: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 78 NORTH AMERICA: INTEGRATION AND IMPLEMENTATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 79 NORTH AMERICA: INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 80 EUROPE: INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 81 EUROPE: INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 82 APAC: INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 83 APAC: INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
           6.4.4 TRAINING AND SUPPORT
                 TABLE 84 TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
                 TABLE 85 TRAINING AND SUPPORT: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                 TABLE 86 NORTH AMERICA: TRAINING AND SUPPORT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 87 NORTH AMERICA: TRAINING AND SUPPORT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 88 EUROPE: TRAINING AND SUPPORT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 89 EUROPE: TRAINING AND SUPPORT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
                 TABLE 90 APAC: TRAINING AND SUPPORT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                 TABLE 91 APAC: TRAINING AND SUPPORT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)

7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE (Page No. - 115)
    7.1 INTRODUCTION
           7.1.1 DEPLOYMENT TYPE: MARKET DRIVERS
    7.2 DEPLOYMENT TYPE: COVID-19 IMPACT ON MARKET
        FIGURE 21 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
        TABLE 92 MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
        TABLE 93 MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
    7.3 ON-PREMISES
        TABLE 94 ON-PREMISES: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 95 ON-PREMISES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
        TABLE 96 NORTH AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 97 NORTH AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 98 EUROPE: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 99 EUROPE: ON-PREMISES MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 100 APAC: ON-PREMISES MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 101 APAC: ON-PREMISES MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 102 LATIN AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 103 LATIN AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 104 MEA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 105 MEA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
    7.4 CLOUD
        TABLE 106 CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 107 CLOUD: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
        TABLE 108 NORTH AMERICA: CLOUD-BASED MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 109 NORTH AMERICA: CLOUD-BASED MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 110 EUROPE: CLOUD-BASED MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 111 EUROPE: CLOUD-BASED MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 112 APAC: CLOUD-BASED MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 113 APAC: CLOUD-BASED MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 114 LATIN AMERICA: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 115 LATIN AMERICA: CLOUD-BASED MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 116 MEA: CLOUD-BASED MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND)
        TABLE 117 MEA: CLOUD-BASED MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND)

8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE (Page No. - 127)
    8.1 INTRODUCTION
           8.1.1 ORGANIZATION SIZE: MARKET DRIVERS
    8.2 ORGANIZATION SIZE: COVID-19 IMPACT ON MARKET
        FIGURE 22 SMALL AND MEDIUM-SIZED ENTERPRISES TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
        TABLE 118 MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
        TABLE 119 MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
    8.3 LARGE ENTERPRISES
        TABLE 120 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 121 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
        TABLE 122 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 123 NORTH AMERICA: MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 124 EUROPE: MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 125 EUROPE: MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 126 APAC: MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 127 APAC: MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2018–2025 (USD MILLION)
        TABLE 128 LATIN AMERICA: MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 129 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 130 MEA: MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 131 MEA: MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION)
    8.4 SMALL AND MEDIUM-SIZED ENTERPRISES
        TABLE 132 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 133 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
        TABLE 134 NORTH AMERICA: MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 135 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 136 EUROPE: MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 137 EUROPE: MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 138 APAC: MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 139 APAC: MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 140 LATIN AMERICA: MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 141 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION)
        TABLE 142 MEA: MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION)
        TABLE 143 MEA: MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION)

9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL (Page No. - 139)
    9.1 INTRODUCTION
           9.1.1 VERTICALS: MARKET DRIVERS
                 FIGURE 23 TRANSPORTATION AND LOGISTICS TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
    9.2 VERTICALS: COVID-19 IMPACT ON THE MARKET
        TABLE 144 MARKET SIZE, BY VERTICAL, 2014–2018 (USD MILLION)
        TABLE 145 MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
    9.3 TELECOM
        TABLE 146 TELECOM: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 147 TELECOM: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    9.4 IT AND ITES
        TABLE 148 IT AND ITES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 149 IT AND ITES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    9.5 HEALTHCARE AND LIFE SCIENCES
        TABLE 150 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 151 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    9.6 MANUFACTURING
        TABLE 152 MANUFACTURING: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 153 MANUFACTURING: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    9.7 CONSTRUCTION AND REAL ESTATE
        TABLE 154 CONSTRUCTION AND REAL ESTATE: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 155 CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    9.8 TRANSPORTATION AND LOGISTICS
        TABLE 156 TRANSPORTATION AND LOGISTICS: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 157 TRANSPORTATION AND LOGISTICS: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    9.9 ENERGY AND UTILITIES
        TABLE 158 ENERGY AND UTILITIES: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
        TABLE 159 ENERGY AND UTILITIES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    9.10 OIL AND GAS
         TABLE 160 OIL AND GAS: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
         TABLE 161 OIL AND GAS: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    9.11 OTHER VERTICALS
         TABLE 162 OTHER VERTICALS: MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
         TABLE 163 OTHER VERTICALS: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)

10 FIELD SERVICE MANAGEMENT MARKET, BY REGION (Page No. - 152)
     10.1 INTRODUCTION
          FIGURE 24 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
          TABLE 164 MARKET SIZE, BY REGION, 2014–2018 (USD MILLION)
          TABLE 165 MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     10.2 REGION: COVID-19 IMPACT ON THE MARKET
          FIGURE 25 PRE- AND POST COVID-19 SCENARIO DURING THE FORECAST PERIOD
     10.3 NORTH AMERICA
             10.3.1 NORTH AMERICA: MARKET DRIVERS
                    FIGURE 26 NORTH AMERICA: MARKET SNAPSHOT
                    TABLE 166 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 167 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 168 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 169 NORTH AMERICA: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 170 NORTH AMERICA: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 171 NORTH AMERICA: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                    TABLE 172 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 173 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 174 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 175 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                    TABLE 176 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2014–2018 (USD MILLION)
                    TABLE 177 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                    TABLE 178 NORTH AMERICA:MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                    TABLE 179 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             10.3.2 UNITED STATES
                    TABLE 180 US: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 181 US: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 182 US: MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 183 US: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 184 US: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 185 US: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                    TABLE 186 US: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 187 US: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 188 US: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 189 US: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.3.3 CANADA
                    TABLE 190 CANADA: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 191 CANADA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 192 CANADA: MARKET SIZE, BY SOLUTION, 2014–2018 (USD THOUSAND)
                    TABLE 193 CANADA: MARKET SIZE, BY SOLUTION, 2019–2025 (USD THOUSAND)
                    TABLE 194 CANADA: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 195 CANADA: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                    TABLE 196 CANADA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 197 CANADA: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 198 CANADA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 199 CANADA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
     10.4 EUROPE
             10.4.1 EUROPE: FIELD SERVICE MANAGEMENT MARKET DRIVERS
                    TABLE 200 EUROPE: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 201 EUROPE: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 202 EUROPE: MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 203 EUROPE: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 204 EUROPE: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 205 EUROPE: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                    TABLE 206 EUROPE: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 207 EUROPE: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 208 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 209 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                    TABLE 210 EUROPE: MARKET SIZE, BY VERTICAL, 2014–2018 (USD MILLION)
                    TABLE 211 EUROPE: MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                    TABLE 212 EUROPE: MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                    TABLE 213 EUROPE: MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             10.4.2 UNITED KINGDOM
                    TABLE 214 UK: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 215 UK: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 216 UK: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 217 UK: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 218 UK: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 219 UK: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                    TABLE 220 UK: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 221 UK: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 222 UK: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 223 UK: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.4.3 GERMANY
                    TABLE 224 GERMANY: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 225 GERMANY: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 226 GERMANY: MARKET SIZE, BY SOLUTION, 2014–2018 (USD THOUSAND)
                    TABLE 227 GERMANY: MARKET SIZE, BY SOLUTION, 2019–2025 (USD THOUSAND)
                    TABLE 228 GERMANY: MARKET SIZE, BY SERVICE, 2014–2018 (USD THOUSAND)
                    TABLE 229 GERMANY: MARKET SIZE, BY SERVICE, 2019–2025 (USD THOUSAND)
                    TABLE 230 GERMANY: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 231 GERMANY: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 232 GERMANY: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 233 GERMANY: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.4.4 FRANCE
                    TABLE 234 FRANCE: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 235 FRANCE: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 236 FRANCE: MARKET SIZE, BY SOLUTION, 2014–2018 (USD THOUSAND)
                    TABLE 237 FRANCE: MARKET SIZE, BY SOLUTION, 2019–2025 (USD THOUSAND)
                    TABLE 238 FRANCE: MARKET SIZE, BY SERVICE, 2014–2018 (USD THOUSAND)
                    TABLE 239 FRANCE: MARKET SIZE, BY SERVICE, 2019–2025 (USD THOUSAND)
                    TABLE 240 FRANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 241 FRANCE: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 242 FRANCE: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 243 FRANCE: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.4.5 REST OF EUROPE
                    TABLE 244 REST OF EUROPE: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 245 REST OF EUROPE: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 246 REST OF EUROPE: MARKET SIZE, BY SOLUTION, 2014–2018 (USD THOUSAND)
                    TABLE 247 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2019–2025 (USD THOUSAND)
                    TABLE 248 REST OF EUROPE: MARKET SIZE, BY SERVICE, 2014–2018 (USD THOUSAND)
                    TABLE 249 REST OF EUROPE: MARKET SIZE, BY SERVICE, 2019–2025 (USD THOUSAND)
                    TABLE 250 REST OF EUROPE: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 251 REST OF EUROPE: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 252 REST OF EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 253 REST OF EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
     10.5 ASIA PACIFIC
             10.5.1 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET DRIVERS
                    FIGURE 27 ASIA PACIFIC: MARKET SNAPSHOT
                    TABLE 254 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2014–2018(USD MILLION)
                    TABLE 255 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 256 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 257 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 258 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 259 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2019-2025 (USD MILLION)
                    TABLE 260 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 261 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 262 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 263 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                    TABLE 264 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2014–2018 (USD MILLION)
                    TABLE 265 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                    TABLE 266 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                    TABLE 267 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             10.5.2 CHINA
                    TABLE 268 CHINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2014–2018(USD MILLION)
                    TABLE 269 CHINA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 270 CHINA: MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 271 CHINA: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 272 CHINA: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 273 CHINA: MARKET SIZE, BY SERVICE, 2019-2025 (USD MILLION)
                    TABLE 274 CHINA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 275 CHINA: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 276 CHINA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 277 CHINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.5.3 INDIA
                    TABLE 278 INDIA: MARKET SIZE, BY COMPONENT, 2014–2018(USD MILLION)
                    TABLE 279 INDIA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 280 INDIA: MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 281 INDIA: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 282 INDIA: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 283 INDIA: MARKET SIZE, BY SERVICE, 2019-2025 (USD MILLION)
                    TABLE 284 INDIA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 285 INDIA: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 286 INDIA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 287 INDIA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.5.4 JAPAN
                    TABLE 288 JAPAN: MARKET SIZE, BY COMPONENT, 2014–2018(USD MILLION)
                    TABLE 289 JAPAN: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 290 JAPAN: MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 291 JAPAN: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 292 JAPAN: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 293 JAPAN: MARKET SIZE, BY SERVICE, 2019-2025 (USD MILLION)
                    TABLE 294 JAPAN: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 295 JAPAN: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 296 JAPAN: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 297 JAPAN: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.5.5 REST OF ASIA PACIFIC
                    TABLE 298 REST OF APAC: MARKET SIZE, BY COMPONENT, 2014–2018(USD MILLION)
                    TABLE 299 REST OF APAC: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 300 REST OF APAC: MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 301 REST OF APAC: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 302 REST OF APAC: MARKET SIZE, BY SERVICE, 2014–2018 (USD THOUSAND)
                    TABLE 303 REST OF APAC: MARKET SIZE, BY SERVICE, 2019-2025 (USD THOUSAND)
                    TABLE 304 REST OF APAC: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 305 REST OF APAC: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 306 REST OF APAC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 307 REST OF APAC: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
     10.6 MIDDLE EAST AND AFRICA
             10.6.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS
                    TABLE 308 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 309 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 310 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SOLUTION, 2014–2018 (USD MILLION)
                    TABLE 311 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                    TABLE 312 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 313 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                    TABLE 314 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 315 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 316 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 317 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                    TABLE 318 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VERTICAL, 2014–2018 (USD MILLION)
                    TABLE 319 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                    TABLE 320 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                    TABLE 321 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             10.6.2 UNITED ARAB EMIRATES
                    TABLE 322 UAE: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 323 UAE: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 324 UAE: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018(USD MILLION)
                    TABLE 325 UAE: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 326 UAE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 327 UAE: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.6.3 KINGDOM OF SAUDI ARABIA
                    TABLE 328 KSA: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 329 KSA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 330 KSA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018(USD MILLION)
                    TABLE 331 KSA: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 332 KSA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 333 KSA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.6.4 SOUTH AFRICA
                    TABLE 334 SOUTH AFRICA: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 335 SOUTH AFRICA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 336 SOUTH AFRICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018(USD MILLION)
                    TABLE 337 SOUTH AFRICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 338 SOUTH AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 339 SOUTH AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.6.5 REST OF MIDDLE EAST AND AFRICA
                    TABLE 340 REST OF MEA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 341 REST OF MEA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 342 REST OF MEA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD THOUSAND)
                    TABLE 343 REST OF MEA: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD THOUSAND)
                    TABLE 344 REST OF MEA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD THOUSAND)
                    TABLE 345 REST OF MEA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD THOUSAND)
     10.7 LATIN AMERICA
             10.7.1 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
                    TABLE 346 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 347 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 348 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2014–2018 (USD THOUSAND)
                    TABLE 349 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2019–2025 (USD THOUSAND)
                    TABLE 350 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2014–2018 (USD MILLION)
                    TABLE 351 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                    TABLE 352 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 353 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 354 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 355 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                    TABLE 356 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2014–2018 (USD THOUSAND)
                    TABLE 357 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2019–2025 (USD THOUSAND)
                    TABLE 358 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION)
                    TABLE 359 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             10.7.2 BRAZIL
                    TABLE 360 BRAZIL: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 361 BRAZIL: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 362 BRAZIL: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 363 BRAZIL: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 364 BRAZIL: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 365 BRAZIL: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.7.3 MEXICO
                    TABLE 366 MEXICO: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 367 MEXICO: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 368 MEXICO: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 369 MEXICO: MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 370 MEXICO: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 371 MEXICO: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.7.4 ARGENTINA
                    TABLE 372 ARGENTINA: MARKET SIZE, BY COMPONENT, 2014–2018 (USD MILLION)
                    TABLE 373 ARGENTINA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                    TABLE 374 ARGENTINA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD MILLION)
                    TABLE 375 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD MILLION)
                    TABLE 376 ARGENTINA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD MILLION)
                    TABLE 377 ARGENTINA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             10.7.5 REST OF LATIN AMERICA
                    TABLE 378 REST OF LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2014–2018 (USD THOUSAND)
                    TABLE 379 REST OF LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD THOUSAND)
                    TABLE 380 REST OF LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2018 (USD THOUSAND)
                    TABLE 381 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2019–2025 (USD THOUSAND)
                    TABLE 382 REST OF LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2018 (USD THOUSAND)
                    TABLE 383 REST OF LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD THOUSAND)

11 COMPETITIVE LANDSCAPE (Page No. - 232)
     11.1 OVERVIEW
          FIGURE 28 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE FIELD SERVICE MANAGEMENT MARKET, 2018–2020
     11.2 COMPETITIVE SCENARIO
             11.2.1 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS
                    TABLE 384 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS, 2017–2019
             11.2.2 BUSINESS EXPANSIONS
                    TABLE 385 BUSINESS EXPANSIONS, 2018–2020
             11.2.3 ACQUISITIONS
                    TABLE 386 ACQUISITIONS, 2018–2020
             11.2.4 PARTNERSHIPS AND AGREEMENTS
                    TABLE 387 PARTNERSHIPS AND AGREEMENTS, 2018–2020
     11.3 COMPETITIVE LEADERSHIP MAPPING
          TABLE 388 EVALUATION CRITERIA
             11.3.1 VISIONARY LEADERS
             11.3.2 DYNAMIC DIFFERENTIATORS
             11.3.3 INNOVATORS
             11.3.4 EMERGING COMPANIES
                    FIGURE 29 FIELD SERVICE MANAGEMENT MARKET (GLOBAL), COMPETITIVE LEADERSHIP MAPPING, 2020

12 COMPANY PROFILES (Page No. - 239)
     12.1 INTRODUCTION
(Business Overview, Products & Services, Key Insights, Recent Development)*
     12.2 ORACLE
           FIGURE 30 ORACLE: COMPANY SNAPSHOT
     12.3 MICROSOFT
           FIGURE 31 MICROSOFT: COMPANY SNAPSHOT
     12.4 SAP
           FIGURE 32 SAP: COMPANY SNAPSHOT
     12.5 IFS
           FIGURE 33 IFS: COMPANY SNAPSHOT
     12.6 SERVICEMAX
     12.7 SALESFORCE
           FIGURE 34 SALESFORCE: COMPANY SNAPSHOT
     12.8 INFOR
           FIGURE 35 INFOR: COMPANY SNAPSHOT
     12.9 TRIMBLE
           FIGURE 36 TRIMBLE: COMPANY SNAPSHOT
     12.10 COMARCH
           FIGURE 37 COMARCH: COMPANY SNAPSHOT
     12.11 SERVICEPOWER
     12.12 OVERIT
     12.13 FIELDAWARE
     12.14 GEOCONCEPT
     12.15 ZINIER
     12.16 ACCRUENT
     12.17 PRAXEDO
     12.18 FIELDEZ
     12.19 FIELDEDGE
     12.20 JOBBER
     12.21 SERVICETITAN
     12.22 KICKSERV
     12.23 PEGA
     12.24 MHELPDESK
     12.25 SKEDULO
     12.26 HOUSECALL PRO
     12.27 APPTIVO
     12.28 SERVICE FUSION
     12.29 GOSPOTCHECK
     12.30 SERVICETRADE
     12.31 COMMUSOFT
     12.32 SERVICEBRIDGE
     12.33 HUSKY INTELLIGENCE
     12.34 SMART SERVICE
     12.35 FIELD PULSE
     12.36 SERVICE AUTOPILOT
     12.37 SUCCESSWARE
     12.38 WINTAC
     12.39 WORKIZ
     12.40 WORKWAVE
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, might not be captured in case of unlisted companies.
     12.41 RIGHT-TO-WIN

13 ADJACENT MARKETS (Page No. - 281)
     13.1 ADJACENT MARKET – WORKFORCE MANAGEMENT MARKET
             13.1.1 WORKFORCE MANAGEMENT, BY VERTICAL
                        13.1.1.1 Introduction
                                 FIGURE 38 CONSUMER GOODS AND RETAIL VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                                 TABLE 389 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                 TABLE 390 TELECOM: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                 TABLE 391 GOVERNMENT: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                 TABLE 392 CONSUMER GOODS AND RETAIL: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                 TABLE 393 MANUFACTURING: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                 TABLE 394 ENERGY AND UTILITIES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                 TABLE 395 TRANSPORTATION AND LOGISTICS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                 TABLE 396 HEALTHCARE AND LIFE SCIENCES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                 TABLE 397 INFORMATION TECHNOLOGY ENABLED SERVICES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                 TABLE 398 OTHER VERTICALS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
             13.1.2 WORKFORCE MANAGEMENT, BY REGION
                        13.1.2.1 Introduction
                                 FIGURE 39 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                                 TABLE 399 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                                 TABLE 400 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                                 TABLE 401 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                                 TABLE 402 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                                 TABLE 403 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
     13.2 ADJACENT MARKET – WORK ORDER MANAGEMENT MARKET
             13.2.1 WORK ORDER MANAGEMENT MARKET, BY VERTICAL
                        13.2.1.1 Introduction
                                 FIGURE 40 TELECOM AND IT INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                                 TABLE 404 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                 TABLE 405 TELECOM AND IT: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                 TABLE 406 MANUFACTURING: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                 TABLE 407 HEALTHCARE AND LIFE SCIENCES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                 TABLE 408 CONSUMER GOODS AND RETAIL: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                 TABLE 409 TRANSPORTATION AND LOGISTICS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                 TABLE 410 CONSTRUCTION AND REAL ESTATE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                 TABLE 411 ENERGY AND UTILITIES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                 TABLE 412 OTHERS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
             13.2.2 WORK ORDER MANAGEMENT MARKET, BY REGION
                        13.2.2.1 Introduction
                                 FIGURE 41 ASIA PACIFIC IS EXPECTED TO WITNESS A SIGNIFICANT GROWTH DURING THE FORECAST PERIOD
                                 TABLE 413 NORTH AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
                                 TABLE 414 EUROPE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
                                 TABLE 415 ASIA PACIFIC: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
                                 TABLE 416 MIDDLE EAST AND AFRICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
                                 TABLE 417 LATIN AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)

14 APPENDIX (Page No. - 296)
     14.1 DISCUSSION GUIDE
     14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
     14.3 AVAILABLE CUSTOMIZATIONS
     14.4 RELATED REPORTS
     14.5 AUTHOR DETAILS

The study involved 4 major activities in estimating the current size of the field service management market. Exhaustive secondary research was done to collect information on the market, peer market, and parent market. The next step was to validate these findings, assumptions, and sizing with the industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, market breakup and data triangulation were used to estimate the market size of segments and subsegments.

Secondary Research

In the secondary research process, various secondary sources, such as Bloomberg and BusinessWeek, have been referred for, to identify and collect information for this study. The secondary sources included annual reports; press releases; and investor presentations of companies, white papers, and journals; and certified publications and articles from recognized authors, directories, and databases.

Primary Research

Various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Chief Marketing Officers (CMO), Vice Presidents (VPs), Managing Directors (MDs), technology and innovation directors, and related key executives from various key companies and organizations operating in the data center rack server market along with the associated service providers, and system integrators operating in the targeted regions. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. Following is the breakup of primary respondents:

Field Service Management Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

For making market estimates and forecasting the field service management market, and the other dependent submarkets, top-down and bottom-up approaches were used. The bottom-up procedure was used to arrive at the overall market size of the global market using key companies’ revenue and their offerings in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the market have been identified through extensive secondary research.
  • The market size, in terms of value, has been determined through primary and secondary research processes.
  • All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.

Data Triangulation

With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using this study. The overall field service management market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Report Objectives

  • To define, describe, and forecast the field service management market by component (solution and services), deployment type, organization size, vertical, and region
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the market
  • To analyze the market with respect to individual growth trends, prospects, and contributions to the market
  • To forecast the market size of 3 main regions, namely, North America, Europe, and Asia Pacific (APAC)
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the market
  • To profile the key players in the field service management market and comprehensively analyze their core competencies in each subsegment
  • To analyze the competitive developments, such as new product launches and product enhancements, partnerships, collaborations, and acquisitions

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players up to 5
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Report Code
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Published ON
Jun, 2020
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