Field Service Management Market

Field Service Management Market by Component (Solutions, Services), Organization Size, Deployment Type, Industry Vertical (IT and Telecom, Energy and Utilities, Manufacturing, Transportation and Logistics), and Region - Global Forecast to 2024

Report Code: TC 3048 Jul, 2019, by marketsandmarkets.com

MarketsandMarkets forecasts the field service management market to grow from USD 2.8 billion in 2019 to USD 5.9 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 16.2% during the forecast period. The major factors that are expected to be driving the field service management market are growing demand for mobility solutions to gain real-time visibility into field operations and increasing adoption of cloud-based field service management solutions.

The objective of the report is to define, describe, and forecast the field service management market size based on component, deployment type, organization size, industry vertical, and region.

Field Service Management Market

By component, the services segment is expected to grow at the highest growth rate during the forecast period

Among the components segment, the field service management market is segmented into solutions and services. The solutions segment is further segmented into schedule, dispatch, and route optimization, customer management, work order management, inventory management, service contract management, reporting and analytics and others. The services segment is expected to grow at the highest CAGR during the forecast period. Organizations, recognizing the need for field service solutions to improve the efficiency of field technicians, have increased their IT spending and are implementing field service management solutions to attain new revenue streams.

By deployment type, the cloud segment to record a higher CAGR during the forecast period

The cloud deployment type is expected to witness a faster growth rate in this market, as it is being rapidly accepted by various enterprises, because of its easy, flexible, affordable, and scalable features. It also provides the highest level of data security and dependability. Additionally, the installation cost for cloud-based field service management solutions is lower than that of the on-premises solutions.

Field Service Management Market

North America to account for the largest market size during the forecast period.

North America is the major contributor holding the highest market share in the market as the region is a major hub for technological innovations and an early adopter of new technologies. Organizations in the region are focused on offering the best-in-class services to the customers, ensuring that their field technicians are dispatched at the right time with the right information and assets to resolve customer problems. Higher penetration of internet, communicating devices, and mobiles have significantly changed the buying behavior of customers expectations. Organizations are implementing advanced field service management solutions to meet the demands of customers. The presence of major players in the region also supports the demand and awareness regarding the benefits achieved by the adoption of field service management solutions.

Market Dynamics

Driver: Growing Demand for Mobility Solutions to Gain Real-Time Visibility Into Field Operations

A decade ago, it was next to impossible to run a field service business remotely. Currently, smartphones and tablets have made this a reality. The real-time monitoring of the movement of field service technicians not only prompts the timely dispatch of the nearest technician to resolve an issue but also empowers these technicians with the information needed to fix the customer’s problem at the first visit. Technicians can remotely reboot a machine or upload new software without visiting the site with mobility powered field service management solutions. At the customer end, real-time visibility into the technician’s movement offers the assurance of help coming at the assured time. According to a recent study, nearly 75% of businesses that use mobility tools have seen an increase in the productivity of workers, while the rest have witnessed an increase in customer satisfaction rates. Hence, the implementation of mobility driven field service solutions helps service organizations make better business decisions, gain better control over field operations, and deliver prompt services to customers.

Restraint: Security Concerns of Organizations Related to Data Confidentiality

Despite the huge benefits associated with the adoption of EFSS solutions and services, the high cost involved acts as a restraint to the growth of the EFSS market. Vendors deliver EFSS solutions at a very high cost as a per-user licensing model or an enterprise subscription model. The annual Average Selling Price (ASP) range of EFSS solutions varies from USD 150 to USD 170 for a single user and includes the price of cloud features, customization, integration, and recovery tools, among others. Companies have separate pricing plans for customers based on their business size. A diverse pricing model would be more beneficial for small business users and developers who lack a strong financial position. However, some vendors offer solutions based on the subscription model to cater to a large number of employees. Businesses prefer integrated EFSS solutions with other third-party applications, resulting in increased costs. The high cost of EFSS solutions is expected to restrain the market growth. With the emergence of the cloud, several new and emerging players are offering solutions at a low cost, which could increase the adoption of EFSS solutions among SMEs.

Opportunity: Maximizing Work Efficiencies With the Help of Advanced Technologies

Digitization in the service industry is creating new opportunities for organizations to optimize their relationship with customers. In today’s highly competitive business environment, service-based businesses succeed and fail based on how they manage complexity in the face of increased competition. Best-in-class organizations are embracing emerging technologies such as Augmented Reality (AR), Internet of Things (IoT), Big Data, Machine Learning (ML), and Artificial Intelligence (AI) to drive better service results and manage new workforce pressure. These trailblazers not only respond quickly to market demands, but they also anticipate needs and proactively add value for their clients. Field service organizations use these advanced technologies to record, analyze, and suggest the right mode of service to be undertaken in the field. For example, AI can integrate with AR solutions such as object identification cameras, which can read images, identify external objects, provide deeper insights into maintenance requirements, and improve the results of in-progress service visits. According to few primary respondents and industry experts, field service organizations are planning to use robotics and 3D printing to answer service call requests, fix technical issues through virtual connectivity, or cope with missing inventory by merely printing the spare parts onsite.

Challenge: Selecting the Right Solution That Aligns With the Organization’s Business Needs

It is very challenging for field service organizations to select the right solution out of the pool of options which can address their specific business requirements and thereby stay competent in an increasingly volatile and highly competitive environment. There is no specific way to assess the capabilities or service qualities of a field service solution. Organizations are very skeptical about their data as data loss may cost the company a hefty amount and can tarnish the brand image of the organization. Moreover, if the implemented solution failed to address any of the parameters, it would impact the day-to-day field operations of enterprises and affect their workforce productivity, which may result in further capital loss.

Scope of the Report

Report Metric

Details

Market size available for years

2017–2024

Base year considered

2018

Forecast period

2019–2024

Forecast units

Billion (USD)

Segments covered

Components (Solutions and Services), Deployment Type, Organization Size, Industry Vertical, and Region

Geographies covered

North America, Europe, APAC, MEA, and Latin America

Companies covered

It includes 17 major vendors, namely, Oracle (US), Microsoft (US), IFS (Sweden), ClickSoftware (US), ServiceMax (US), Astea (US), Comarch (Poland), SAP (Germany), Salesforce (US), Trimble (US), Infor (US), OverIT (Italy), ServicePower (US), FieldAware (US), GEOCONCEPT (France), FieldEZ (India), and Zinier (US).

The research report categorizes the EFSS to forecast the revenues and analyze the trends in each of the following sub-segments:

Field Service Management Market By Component

  • Solutions
    • Schedule, Dispatch, and Route Optimization
    • Customer Management
    • Work Order Management
    • Inventory Management
    • Service Contract Management
    • Reporting and Analytics
    • Others (Billing and Invoicing, and Tracking and Performance Management)
  • Services
    • Consulting
    • Integration and implementation
    • Training and support

Field Service Management Market By Deployment Type

  • Cloud
  • On-premises

Field Service Management Market By Organization Size

  • Large Enterprises
  • Small and Medium-sized Enterprises (SMEs)

Field Service Management Market By Industry Vertical

  • IT and Telecom
  • Healthcare and Life Sciences
  • Manufacturing
  • Transportation and Logistics
  • Construction and Real Estate
  • Energy and Utilities
  • Others (BFSI and retail)

Field Service Management Market By Region

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • Australia and New Zealand (ANZ)
    • China
    • Japan
    • Rest of APAC
  • Middle East and Africa (MEA)
    • South Africa
    • United Arab Emirates (UAE)
    • Rest of MEA
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Key Market Players

Oracle (US); Microsoft (US); IFS (Sweden); ClickSoftware (US); ServiceMax (US); Astea (US); Comarch (Poland); SAP (Germany); Salesforce (US); Trimble (US); Infor (US); OverIT (Italy); ServicePower (US); FieldAware (US); GEOCONCEPT (France); FieldEZ (India), and Zinier (US).

IFS, one of the leading providers of field service management solutions, was founded in 1983 and is headquartered in Linköping, Sweden. The company offers various application suite to help organizations manage service-oriented operations. IFS Field Service Management is embedded with IoT and AI capabilities to help its organizations manage end-to-end service operations right from scheduling and dispatching of field technicians to service delivery. Its field service management solution is deployed across organizations in major industry verticals such as energy & utilities, manufacturing, and construction. IFS has offices across North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America.

Recent Developments

  • In March 2019, Oracle introduced Oracle Service Logistics Cloud, an end-to-end solution that connects customer experience, field service, and supply chain operations within a single integrated cloud solution. This product launch will enable organizations to improve field service operations and deliver seamless customer experience.
  • In February 2019, IFS released a new version 6.0 of IFS Field Service Management to help its customers use its new capabilities. This new product update includes major enhancements such as a planning and scheduling optimization module, customer engagement module, and a new user interface.
  • In July 2018, Microsoft partnered with National Oilwell Varco, Inc., a leading provider of technologies, equipment, and services to the global oil & gas industry. This partnership allowed National Oilwell Varco to streamline their business processes, access real-time data, and insights, and revolutionize field service operations with a digital, mobile-first approach.

Critical questions the report answers:

  • Where will all these developments take the industry in the long term?
  • What are the upcoming trends for the field service management market?
  • Which segment provides the most opportunity for growth?
  • Who are the leading vendors operating in this market?
  • What are the opportunities for new market entrants?

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table of Contents

1 Introduction (Page No. - 17)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Market Segmentation
           1.3.2 Regions Covered
    1.4 Years Considered for the Study
    1.5 Currency Considered
    1.6 Stakeholders

2 Research Methodology (Page No. - 21)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakup of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Data Triangulation
    2.3 Market Size Estimation
           2.3.1 Top-Down Approach
           2.3.2 Bottom-Up Approach
    2.4 Market Forecast
    2.5 Assumptions for the Study
    2.6 Limitations of the Study

3 Executive Summary (Page No. - 28)

4 Premium Insights (Page No. - 31)
    4.1 Attractive Market Opportunities in the Market
    4.2 North America Market, By Industry Vertical & Country
    4.3 Field Service Management Market: Major Countries

5 Market Overview (Page No. - 34)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Growing Demand for Mobility Solutions to Gain Real-Time Visibility Into Field Operations
                    5.2.1.2 Increasing Adoption of Cloud-Based Field Service Management Solutions
           5.2.2 Restraints
                    5.2.2.1 Security Concerns of Organizations Related to Data Confidentiality
           5.2.3 Opportunities
                    5.2.3.1 Maximizing Work Efficiencies With the Help of Advanced Technologies
                    5.2.3.2 New Sales Opportunities By Technicians
           5.2.4 Challenges
                    5.2.4.1 Selecting the Right Solution That Aligns With the Organization’s Business Needs
                    5.2.4.2 Offering Consistent Customer Service Experience
    5.3 Industry Trends
           5.3.1 Use Case 1: Viasat
           5.3.2 Use Case 2: Orchard Manufacturing Corporation (OMC)
           5.3.3 Use Case 3: Brandsmart USA

6 Field Service Management Market By Component (Page No. - 39)
    6.1 Introduction
    6.2 Solutions
           6.2.1 Schedule, Dispatch, and Route Optimization
                    6.2.1.1 Rise in Demand for Faster Delivery and Proactive Management of Service Requests is Expected to Drive the Growth of Schedule, Dispatch, and Route Optimization Solutions
           6.2.2 Customer Management
                    6.2.2.1 Growing Focus of Organizations to Improve Customer Communication and Service Delivery is Expected to Drive the Growth of Customer Management Solutions
           6.2.3 Work Order Management
                    6.2.3.1 Rise in Demand for Organizations to Efficiently Manage Work Orders and Improve Workforce Productivity is Expected to Drive the Growth of Work Order Management Solutions
           6.2.4 Inventory Management
                    6.2.4.1 Growing Focus of Organizations to Manage Inventory and Improve Parts Replacement Process is Expected to Drive the Demand for Inventory Management Solutions
           6.2.5 Service Contract Management
                    6.2.5.1 Increasing Automation of Contract Management and Renewal Process By Organizations is Expected to Drive the Growth of Service Contract Management Solutions
           6.2.6 Reporting and Analytics
                    6.2.6.1 Need to Improve Field Service Operations With Real-Time Analysis of Information is Expected to Drive the Demand for Reporting and Analytics Solutions
           6.2.7 Others
    6.3 Services
           6.3.1 Consulting
                    6.3.1.1 Need of Organizations to Identify the Right Set of Solutions Which Can Help Them Improve Their Field Service Operations is Expected to Drive the Growth of Consulting Services
           6.3.2 Integration and Implementation
                    6.3.2.1 Efficient Deployment of Field Service Management Solutions Within Organizations’ Systems is Expected to Drive the Growth of Integration and Implementation Services
           6.3.3 Training and Support
                    6.3.3.1 Focus of Organizations to Improve Skills of Field Technicians is Expected to Drive the Growth of Training and Support Services

7 Field Service Management Market By Organization Size (Page No. - 51)
    7.1 Introduction
    7.2 Large Enterprises
           7.2.1 Growing Focus of Large Enterprise to Manage Their Extensive Field Operations to Drive the Adoption of Field Service Management Solutions Among Large Enterprises
    7.3 Small and Medium-Sized Enterprises (SMEs)
           7.3.1 Need for Cost-Effective Solutions to Drive the Demand for Field Service Management Solutions Among Small and Medium-Sized Enterprises

8 Market By Deployment Type (Page No. - 55)
    8.1 Introduction
    8.2 On-Premises
           8.2.1 Security Concerns Among Large Enterprises to Drive the Adoption of On-Premises Field Service Management Solutions
    8.3 Cloud
           8.3.1 Scalability and Cost-Effectiveness are Expected to Drive the Demand for Cloud-Based Field Service Management Solutions During the Forecast Period

9 Field Service Management Market, By Industry Vertical (Page No. - 59)
    9.1 Introduction
    9.2 IT and Telecom
           9.2.1 Growing Need to Offer Best-In-Class Customer Experience Expected to Drive Adoption of Field Service Management Solutions in IT and Telecom Industry Vertical
    9.3 Healthcare and Life Sciences
           9.3.1 Need to Automate and Improve Complex Healthcare Services Expected to Drive the Demand for Field Service Management Solutions in Healthcare and Life Sciences Industry Vertical
    9.4 Manufacturing
           9.4.1 Rising Need to Streamline Product Manufacturing and Delivery Processes is Expected to Drive the Adoption of Field Service Management Solutions in Manufacturing Industry Vertical
    9.5 Transportation and Logistics
           9.5.1 Field Service Management Solutions Empower Enterprises in the Efficient Movement of People and Goods From One Location to Another
    9.6 Construction and Real Estate
           9.6.1 Demand for Highly Connected Environment to Efficiently Manage Various Project Tasks is Expected to Drive the Growth of Field Service Management Solution in Construction and Real Estate Industry Vertical
    9.7 Energy and Utilities
           9.7.1 Increased Focus of Organizations to Take Proactive Measures Against Outages and Reduce Risks in Managing Critical Operations Projected to Drive the Adoption of Field Service Management Solutions in Energy and Utilities Industry Vertical
    9.8 Others

10 Field Service Management Market By Region (Page No. - 68)
     10.1 Introduction
     10.2 North America
             10.2.1 US
                        10.2.1.1 Automation of Field Service Operations to Improve First Fix Rate is Expected to Drive the US Market
             10.2.2 Canada
                        10.2.2.1 Deployment of Cloud-Based Field Service Management Solution to Get Actionable Insights From Field Information to Fuel the Market Growth in Canada
     10.3 Europe
             10.3.1 UK
                        10.3.1.1 Ability to Measure and Analyze Various Field Service Operations to Drive the Adoption of Field Service Solution and Services in the Uk
             10.3.2 Germany
                        10.3.2.1 Developed Communication Infrastructure Expected to Propel the Market in Germany
             10.3.3 Rest of Europe
     10.4 Asia Pacific
             10.4.1 Australia and New Zealand (ANZ)
                        10.4.1.1 Need to Deliver Consistent Customer Service Experience to Drive the Adoption of Field Service Management Solutions in Australia and New Zealand
             10.4.2 China
                        10.4.2.1 Growing Need Among Field Representatives to Adopt Smart Techniques to Fuel the Market Growth in China
             10.4.3 Rest of Asia Pacific
     10.5 Middle East and Africa
             10.5.1 South Africa
                        10.5.1.1 Increasing Need to Improve Various Field Service Operations is Expected to Drive the Growth of the Field Service Management Market in South Africa
             10.5.2 UAE
                        10.5.2.1 Digitalization in Varied Industry Verticals Boosts the Adoption of Field Service Management Solutions and Services in the UAE
             10.5.3 Rest of Middle East and Africa
     10.6 Latin America
             10.6.1 Brazil
                        10.6.1.1 Increasing Awareness of Organizations for Field Service Management Solutions to Improve Service Operations is Expected to Drive the Market Growth in Brazil
             10.6.2 Mexico
                        10.6.2.1 Increased Productivity of Field Workforce Using Field Service Management Solutions to Boost the Market Growth in Mexico
             10.6.3 Rest of Latin America

11 Competitive Landscape (Page No. - 91)
     11.1 Overview
     11.2 Competitive Scenario
             11.2.1 New Product/Solution Launches and Product Enhancements
             11.2.2 Business Expansions
             11.2.3 Acquisitions
             11.2.4 Partnerships and Agreements
     11.3 Competitive Leadership Mapping
             11.3.1 Visionary Leaders
             11.3.2 Dynamic Differentiators
             11.3.3 Innovators
             11.3.4 Emerging Companies

12 Company Profiles (Page No. - 101)
(Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis & MnM View)*
     12.1 Introduction
     12.2 Oracle
     12.3 Microsoft
     12.4 IFS
     12.5 Clicksoftware
     12.6 Servicemax
     12.7 Astea
     12.8 Comarch
     12.9 Infor
     12.10 Salesforce
     12.11 SAP
     12.12 Trimble
     12.13 Servicepower
     12.14 Overit
     12.15 Fieldaware
     12.16 Fieldez
     12.17 Zinier
     12.18 Geoconcept

*Details on Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis & MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 137)
     13.1 Discussion Guide
     13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.3 Available Customizations
     13.4 Related Reports
     13.5 Author Details


List of Tables (72 Tables)

Table 1 United States Dollar Exchange Rate, 2015–2017
Table 2 Factor Analysis
Table 3 Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 4 Market Size By Solution, 2017–2024 (USD Million)
Table 5 Solutions: Market Size By Region, 2017–2024 (USD Million)
Table 6 Schedule, Dispatch, and Route Optimization: Market Size By Region, 2017–2024 (USD Million)
Table 7 Customer Management: Market Size By Region, 2017–2024 (USD Million)
Table 8 Work Order Management: Market Size By Region, 2017–2024 (USD Million)
Table 9 Inventory Management: Market Size By Region, 2017–2024 (USD Million)
Table 10 Service Contract Management: Market Size By Region, 2017–2024 (USD Million)
Table 11 Reporting and Analytics: Market Size By Region, 2017–2024 (USD Million)
Table 12 Others: Market Size By Region, 2017–2024 (USD Thousand)
Table 13 Field Service Management Market Size, By Service, 2017–2024 (USD Million)
Table 14 Services: Market Size By Region, 2017–2024 (USD Million)
Table 15 Consulting: Market Size By Region, 2017–2024 (USD Million)
Table 16 Integration and Implementation: Market Size By Region, 2017–2024 (USD Million)
Table 17 Training and Support: Market Size By Region, 2017–2024 (USD Thousand)
Table 18 Field Service Management Market Size, By Organization Size, 2017–2024 (USD Million)
Table 19 Large Enterprises: Market Size By Region, 2017–2024 (USD Million)
Table 20 Small and Medium-Sized Enterprises: Market Size By Region, 2017–2024 (USD Million)
Table 21 Market Size By Deployment Type, 2017–2024 (USD Million)
Table 22 On-Premises: Market Size By Region, 2017–2024 (USD Million)
Table 23 Cloud: Market Size By Region, 2017–2024 (USD Million)
Table 24 Field Service Management Market, By Industry Vertical, 2017–2024 (USD Million)
Table 25 IT and Telecom: Market Size By Region, 2017–2024 (USD Million)
Table 26 Healthcare and Life Sciences: Market Size By Region, 2017–2024 (USD Million)
Table 27 Manufacturing: Market Size By Region, 2017–2024 (USD Million)
Table 28 Transportation and Logistics: Market Size By Region, 2017–2024 (USD Million)
Table 29 Construction and Real Estate: Market Size By Region, 2017–2024 (USD Million)
Table 30 Energy and Utilities: Market Size By Region, 2017–2024 (USD Million)
Table 31 Others: Market Size By Region, 2017–2024 (USD Million)
Table 32 Field Service Management Market Size, By Region, 2017–2024 (USD Million)
Table 33 North America: Market Size By Component, 2017–2024 (USD Million)
Table 34 North America: Market Size By Solution, 2017–2024 (USD Million)
Table 35 North America: Market Size By Service, 2017–2024 (USD Million)
Table 36 North America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 37 North America: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 38 North America: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 39 North America: Market Size By Country, 2017–2024 (USD Million)
Table 40 Europe: Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 41 Europe: Market Size By Solution, 2017–2024 (USD Million)
Table 42 Europe: Market Size By Service, 2017–2024 (USD Million)
Table 43 Europe: Market Size By Organization Size, 2017–2024 (USD Million)
Table 44 Europe: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 45 Europe: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 46 Europe: Market Size By Country, 2017–2024 (USD Million)
Table 47 Asia Pacific: Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 48 Asia Pacific: Market Size By Solutions, 2017–2024 (USD Million)
Table 49 Asia Pacific: Market Size By Service, 2017–2024 (USD Million)
Table 50 Asia Pacific: Market Size By Organization Size, 2017–2024 (USD Million)
Table 51 Asia Pacific: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 52 Asia Pacific: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 53 Asia Pacific: Market Size By Country, 2017–2024 (USD Million)
Table 54 Middle East and Africa: Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 55 Middle East and Africa: Market Size By Solution, 2017–2024 (USD Million)
Table 56 Middle East and Africa: Market Size By Service, 2017–2024 (USD Million)
Table 57 Middle East and Africa: Market Size By Organization Size, 2017–2024 (USD Million)
Table 58 Middle East and Africa: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 59 Middle East and Africa: Market Size By Industry Vertical, 2017–2024 (USD Thousand)
Table 60 Middle East and Africa: Market Size By Country, 2017–2024 (USD Million)
Table 61 Latin America: Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 62 Latin America: Market Size By Solution, 2017–2024 (USD Thousand)
Table 63 Latin America: Market Size By Service, 2017–2024 (USD Thousand)
Table 64 Latin America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 65 Latin America: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 66 Latin America: Market Size By Industry Vertical, 2017–2024 (USD Thousand)
Table 67 Latin America: Market Size By Country, 2017–2024 (USD Million)
Table 68 New Product/Solution Launches and Product Enhancements, 2017–2019
Table 69 Business Expansions, 2017–2019
Table 70 Acquisitions, 2017–2019
Table 71 Partnerships and Agreements, 2017–2019
Table 72 Evaluation Criteria


List of Figures (34 Figures)

Figure 1 Field Service Management Market: Research Design
Figure 2 Market Top-Down and Bottom-Up Approaches
Figure 3 Large Enterprises Segment to Hold the Largest Share in the Market in 2019
Figure 4 North America Estimated to Account for the Largest Share of the Market in 2019
Figure 5 Growing Focus of Organizations Toward Optimizing Field Service Operations is One of the Factors Expected to Drive the Field Service Management Market
Figure 6 Energy and Utilities Industry Vertical and the US Expected to Account for the Largest Share in the North American Market in 2019
Figure 7 Field Service Management Market in Australia and New Zealand (ANZ) Expected to Grow at the Highest Rate During the Forecast Period
Figure 8 Drivers, Restraints, Opportunities, and Challenges
Figure 9 Services Segment Projected to Grow at A Higher CAGR During the Forecast Period as Compared to the Solutions Segment
Figure 10 Work Order Management Segment to Grow at the Highest CAGR During the Forecast Period
Figure 11 Integration and Implementation Segment to Grow at the Highest CAGR During the Forecast Period
Figure 12 Small and Medium-Sized Enterprises Segment Expected to Grow at A Higher CAGR During the Forecast Period as Compared to Large Enterprises Segment
Figure 13 Cloud Segment to Grow at A Higher CAGR During the Forecast Period as Compared to On-Premises Segment
Figure 14 Transportation and Logistics Industry Vertical Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Asia Pacific Field Service Management Market Expected to Witness Significant Growth During the Forecast Period
Figure 16 North America: Market Snapshot
Figure 17 Asia Pacific: Market Snapshot
Figure 18 Key Developments By the Leading Players in the Market, 2017–2019
Figure 19 Field Service Management Market (Global): Competitive Leadership Mapping, 2019
Figure 20 Geographic Revenue Mix of the Top Market Players
Figure 21 Oracle: Company Snapshot
Figure 22 Oracle: SWOT Analysis
Figure 23 Microsoft: Company Snapshot
Figure 24 Microsoft: SWOT Analysis
Figure 25 IFS: Company Snapshot
Figure 26 IFS: SWOT Analysis
Figure 27 Clicksoftware: SWOT Analysis
Figure 28 Servicemax: SWOT Analysis
Figure 29 Astea: Company Snapshot
Figure 30 Comarch: Company Snapshot
Figure 31 Infor: Company Snapshot
Figure 32 Salesforce: Company Snapshot
Figure 33 SAP: Company Snapshot
Figure 34 Trimble: Company Snapshot

The study involved 4 major activities in estimating the current market size for the field service management market. Exhaustive secondary research was done to collect information on the market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain using primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the market.

Secondary Research

In the secondary research process, various secondary sources, such as D&B Hoovers, Bloomberg BusinessWeek, and Factiva, have been referred to, to identify and collect information for this study. These secondary sources included annual reports, press releases and investor presentations of companies, whitepapers, certified publications and articles by recognized authors, gold standard and silver standard websites, regulatory bodies, trade directories, and databases.

Primary Research

The field service management market comprises several stakeholders, such as field service management vendors, cloud solution providers, system integrators, professional service providers, resellers and distributors, research organizations, government agencies, enterprise users, venture capitalists, private equity firms, and startup companies. The demand side of the field service management market consists of enterprises from different industry verticals, such as IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and real estate, energy and utilities, and others (BFSI and retail). The supply-side includes field service management providers, offering field service management solutions and services. Various primary sources from both the supply and demand sides of the market were interviewed to obtain qualitative and quantitative information. Following is the breakup of the primary respondents:

Field Service Management Market

To know about the assumptions considered for the study, download the pdf brochure

Field Service Management Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the field service management market. These methods were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the industry and markets were identified through extensive secondary research.
  • The industry’s supply chain and market size, in terms of value, were determined through primary and secondary research processes.
  • All percentage shares, splits, and breakups were determined using secondary sources and verified through primary sources.

Data Triangulation

After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. The data triangulation and market breakup procedures were employed, wherever applicable to complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegments. The data was triangulated by studying various factors and trends from both the demand and supply sides.

Report Objectives

  • To define, describe, and forecast the field service management market by component (solutions and services), deployment type, organization size, industry vertical, and region
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the market
  • To analyze the market with respect to individual growth trends, prospects, and contributions to the overall market
  • To forecast the market size of 5 main regions, namely, North America, Europe, Asia Pacific (APAC), the Middle East & Africa (MEA), and Latin America
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the market
  • To profile the key players in the market and comprehensively analyze their core competencies in each subsegment
  • To analyze the competitive developments, such as agreements, partnerships, acquisitions, and product/solution launches in the field service management market

Available Customizations

Along with the market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix gives a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakup of the European field service management market into countries
  • Further breakup of the APAC market into countries
  • Further breakup of the MEA market into countries
  • Further breakup of the Latin American market into countries

Company Information

  • Detailed analysis and profiling of additional market players

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Related Technologies/Products

 

Adjacent Markets

Mar. Size
2018
CAGR 2018-23

Competitive Landscape

 
 
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Report Code
TC 3048
Published ON
Jul, 2019
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