Field Service Management Market

Field Service Management Market by Component (Solutions, Services), Organization Size, Deployment Type, Industry Vertical (IT and Telecom, Energy and Utilities, Manufacturing, Transportation and Logistics), and Region - Global Forecast to 2024

Report Code: TC 3048 Jul, 2019, by marketsandmarkets.com

[144 Pages Report] MarketsandMarkets forecasts the field service management market to grow from USD 2.8 billion in 2019 to USD 5.9 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 16.2% during the forecast period. The major factors that are expected to be driving the market are growing demand for mobility solutions to gain real-time visibility into field operations and increasing adoption of cloud-based field service management solutions.

The objective of the report is to define, describe, and forecast the field service management market size based on component, deployment type, organization size, industry vertical, and region.

Field Service Management Market

By component, the services segment is expected to grow at the highest growth rate during the forecast period

Among the components segment, the field service management market is segmented into solutions and services. The solutions segment is further segmented into schedule, dispatch, and route optimization, customer management, work order management, inventory management, service contract management, reporting and analytics and others. The services segment is expected to grow at the highest CAGR during the forecast period. Organizations, recognizing the need for field service solutions to improve the efficiency of field technicians, have increased their IT spending and are implementing field service management solutions to attain new revenue streams.

By deployment type, the cloud segment to record a higher CAGR during the forecast period

The cloud deployment type is expected to witness a faster growth rate in this market, as it is being rapidly accepted by various enterprises, because of its easy, flexible, affordable, and scalable features. It also provides the highest level of data security and dependability. Additionally, the installation cost for cloud-based field service management solutions is lower than that of the on-premises solutions.

Field Service Management Market

North America to account for the largest market size during the forecast period.

North America is the major contributor holding the highest market share in the market as the region is a major hub for technological innovations and an early adopter of new technologies. Organizations in the region are focused on offering the best-in-class services to the customers, ensuring that their field technicians are dispatched at the right time with the right information and assets to resolve customer problems. Higher penetration of internet, communicating devices, and mobiles have significantly changed the buying behaviour of customers expectations. Organizations are implementing advanced field service management solutions to meet the demands of customers. The presence of major players in the region also supports the demand and awareness regarding the benefits achieved by the adoption of field service management solutions.

Market Dynamics

Driver: Growing Demand for Mobility Solutions to Gain Real-Time Visibility Into Field Operations

A decade ago, it was next to impossible to run a field service business remotely. Currently, smartphones and tablets have made this a reality. The real-time monitoring of the movement of field service technicians not only prompts the timely dispatch of the nearest technician to resolve an issue but also empowers these technicians with the information needed to fix the customer’s problem at the first visit. Technicians can remotely reboot a machine or upload new software without visiting the site with mobility powered field service management solutions. At the customer end, real-time visibility into the technician’s movement offers the assurance of help coming at the assured time. According to a recent study, nearly 75% of businesses that use mobility tools have seen an increase in the productivity of workers, while the rest have witnessed an increase in customer satisfaction rates. Hence, the implementation of mobility driven field service solutions helps service organizations make better business decisions, gain better control over field operations, and deliver prompt services to customers.

Restraint: Security Concerns of Organizations Related to Data Confidentiality

Despite the huge benefits associated with the adoption of EFSS solutions and services, the high cost involved acts as a restraint to the growth of the EFSS market. Vendors deliver EFSS solutions at a very high cost as a per-user licensing model or an enterprise subscription model. The annual Average Selling Price (ASP) range of EFSS solutions varies from USD 150 to USD 170 for a single user and includes the price of cloud features, customization, integration, and recovery tools, among others. Companies have separate pricing plans for customers based on their business size. A diverse pricing model would be more beneficial for small business users and developers who lack a strong financial position. However, some vendors offer solutions based on the subscription model to cater to a large number of employees. Businesses prefer integrated EFSS solutions with other third-party applications, resulting in increased costs. The high cost of EFSS solutions is expected to restrain the market growth. With the emergence of the cloud, several new and emerging players are offering solutions at a low cost, which could increase the adoption of EFSS solutions among SMEs.

Opportunity: Maximizing Work Efficiencies With the Help of Advanced Technologies

Digitization in the service industry is creating new opportunities for organizations to optimize their relationship with customers. In today’s highly competitive business environment, service-based businesses succeed and fail based on how they manage complexity in the face of increased competition. Best-in-class organizations are embracing emerging technologies such as Augmented Reality (AR), Internet of Things (IoT), Big Data, Machine Learning (ML), and Artificial Intelligence (AI) to drive better service results and manage new workforce pressure. These trailblazers not only respond quickly to market demands, but they also anticipate needs and proactively add value for their clients. Field service organizations use these advanced technologies to record, analyze, and suggest the right mode of service to be undertaken in the field. For example, AI can integrate with AR solutions such as object identification cameras, which can read images, identify external objects, provide deeper insights into maintenance requirements, and improve the results of in-progress service visits. According to few primary respondents and industry experts, field service organizations are planning to use robotics and 3D printing to answer service call requests, fix technical issues through virtual connectivity, or cope with missing inventory by merely printing the spare parts onsite.

Challenge: Selecting the Right Solution That Aligns With the Organization’s Business Needs

It is very challenging for field service organizations to select the right solution out of the pool of options which can address their specific business requirements and thereby stay competent in an increasingly volatile and highly competitive environment. There is no specific way to assess the capabilities or service qualities of a field service solution. Organizations are very skeptical about their data as data loss may cost the company a hefty amount and can tarnish the brand image of the organization. Moreover, if the implemented solution failed to address any of the parameters, it would impact the day-to-day field operations of enterprises and affect their workforce productivity, which may result in further capital loss.

Scope of the Report

Report Metric

Details

Market size available for years

2017–2024

Base year considered

2018

Forecast period

2019–2024

Forecast units

Billion (USD)

Segments covered

Components (Solutions and Services), Deployment Type, Organization Size, Industry Vertical, and Region

Geographies covered

North America, Europe, APAC, MEA, and Latin America

Companies covered

Oracle (US), Microsoft (US), IFS (Sweden), ClickSoftware (US), ServiceMax (US), Astea (US), Comarch (Poland), SAP (Germany), Salesforce (US), Trimble (US), Infor (US), OverIT (Italy), ServicePower (US), FieldAware (US), GEOCONCEPT (France), FieldEZ (India), and Zinier (US).

The research report categorizes the EFSS to forecast the revenues and analyze the trends in each of the following sub-segments:

Field Service Management Market By Component

  • Solutions
    • Schedule, Dispatch, and Route Optimization
    • Customer Management
    • Work Order Management
    • Inventory Management
    • Service Contract Management
    • Reporting and Analytics
    • Others (Billing and Invoicing, and Tracking and Performance Management)
  • Services
    • Consulting
    • Integration and implementation
    • Training and support

Market By Deployment Type

  • Cloud
  • On-premises

Market By Organization Size

  • Large Enterprises
  • Small and Medium-sized Enterprises (SMEs)

Field Service Management Market By Industry Vertical

  • IT and Telecom
  • Healthcare and Life Sciences
  • Manufacturing
  • Transportation and Logistics
  • Construction and Real Estate
  • Energy and Utilities
  • Others (BFSI and retail)

Market By Region

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • Australia and New Zealand (ANZ)
    • China
    • Japan
    • Rest of APAC
  • Middle East and Africa (MEA)
    • South Africa
    • United Arab Emirates (UAE)
    • Rest of MEA
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Key Market Players

Oracle (US); Microsoft (US); IFS (Sweden); ClickSoftware (US); ServiceMax (US); Astea (US); Comarch (Poland); SAP (Germany); Salesforce (US); Trimble (US); Infor (US); OverIT (Italy); ServicePower (US); FieldAware (US); GEOCONCEPT (France); FieldEZ (India), and Zinier (US).

IFS, one of the leading providers of field service management solutions, was founded in 1983 and is headquartered in Linkφping, Sweden. The company offers various application suite to help organizations manage service-oriented operations. IFS Field Service Management is embedded with IoT and AI capabilities to help its organizations manage end-to-end service operations right from scheduling and dispatching of field technicians to service delivery. Its field service management solution is deployed across organizations in major industry verticals such as energy & utilities, manufacturing, and construction. IFS has offices across North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America.

Recent Developments

  • In March 2019, Oracle introduced Oracle Service Logistics Cloud, an end-to-end solution that connects customer experience, field service, and supply chain operations within a single integrated cloud solution. This product launch will enable organizations to improve field service operations and deliver seamless customer experience.
  • In February 2019, IFS released a new version 6.0 of IFS Field Service Management to help its customers use its new capabilities. This new product update includes major enhancements such as a planning and scheduling optimization module, customer engagement module, and a new user interface.
  • In July 2018, Microsoft partnered with National Oilwell Varco, Inc., a leading provider of technologies, equipment, and services to the global oil & gas industry. This partnership allowed National Oilwell Varco to streamline their business processes, access real-time data, and insights, and revolutionize field service operations with a digital, mobile-first approach.

Critical questions the report answers:

  • Where will all these developments take the industry in the long term?
  • What are the upcoming trends for the field service management market?
  • Which segment provides the most opportunity for growth?
  • Who are the leading vendors operating in this market?
  • What are the opportunities for new market entrants?

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table Of Contents

1 Introduction
  1.1 Objective Of Report
  1.2 Market Definition
  1.3 Market Scope
      1.3.1 Markets Covered
      1.3.2 Years Considered In The Report
  1.4 Currency
  1.5 Limitations
  1.6 Stakeholders

2 Research Methodology
  2.1 Research Data
      2.1.1 Secondary Data
            2.1.1.1 Key Data From Secondary Sources
      2.1.2 Primary Data
            2.1.2.1 Key Data From Primary Sources
            2.1.2.2 Key Industry Insights
            2.1.2.3 Breakdown Of Primary Interviews
  2.2 Market Size Estimation
      2.2.1 Bottom-Up Approach
      2.2.2 Top-Down Approach
  2.3 Market Breakdown And Data Triangulation
  2.4 Research Assumption And Limitation
      2.4.1 Assumptions
      2.4.2 Limitations

3 Executive Summary

4 Premium Insights
  4.1 Attractive Market Opportunities In The Field Service Management Market
  4.2 Field Service Management Market, By Application Area And Region
  4.3 Life Cycle Analysis, By Region

5. Field Service Management Market - Startup Scenario
  5.1 Startup Company Analysis By
      5.1.1 Global Footprint
      5.1.2 Revenue
      5.1.3 Market Ranking/Share Interval
      5.1.4 Venture Capital And Funding Scenario

6 Market Overview And Industry Trends
  6.1 Introduction
  6.2 Market Dynamics
      6.2.1 Drivers
            6.2.1.1 Growing Demand For Mobility Solutions To Gain Real-Time Visibility Into Field Operations
      6.2.2 Restraints
            6.2.2.1 Security Concerns Of Organizations Related To Data Confidentiality
      6.2.3 Opportunities
            6.2.3.1 Maximizing Work Efficiencies With The Help Of Advanced Technologies
      6.2.4 Challenges
            6.2.4.1 Selecting The Right Solution That Aligns With The Organization’s Business Needs
  6.3 Use Cases
      6.3.1 Use Case 1
      6.3.2 Use Case 2
      6.3.3 Use Case 3
      6.3.4 Use Case 4
      6.3.5 Use Case 5
  6.4 Features/Functionalities
  6.5 Innovative Spotlight
      6.5.1 Advent Of Artificial Intelligence(Ai) And Machine Learning Into Field Service Management
      6.5.2 Emergence Of Real-Time Into Field Service Management

7 Field Service Management Market, By Component
  7.1 Introduction
  7.2 Solution
      7.2.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
      7.2.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
      7.2.3 Schedule, Dispatch, And Route Optimization
            7.2.3.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
            7.2.3.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
      7.2.4 Customer Management
            7.2.4.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
            7.2.4.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
      7.2.5 Work Order Management
            7.2.5.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
            7.2.5.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
      7.2.6 Inventory Management
            7.2.6.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
            7.2.6.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
      7.2.7 Service Contract Management
            7.2.7.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
            7.2.7.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
      7.2.8 Reporting And Analytics
            7.2.8.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
            7.2.8.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
  7.3 Services
      7.3.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
      7.3.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
      7.3.3 Managed Services
            7.3.3.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
            7.3.3.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
      7.3.4 Professional Services
            7.3.4.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
            7.3.4.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
            7.3.4.3 Consulting Services
            7.3.4.3.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
            7.3.4.3.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
            7.3.4.4 Integration And Implementation
                    7.3.4.4.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
                    7.3.4.4.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
            7.3.4.5 Training And Support
                    7.3.4.5.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
                    7.3.4.5.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)

8 Field Service Management Market, By Deployment Mode
  8.1 Introduction
  8.2 On-Premises
      8.2.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
      8.2.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
  8.3 Cloud
      8.3.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
      8.3.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)

9 Field Service Management Market, By Organization Size
  9.1 Introduction
  9.2 Small And Medium-Sized Enterprises
      9.2.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
      9.2.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
  9.3 Large Enterprises
      9.3.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
      9.3.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)

10 Field Service Management Market, By Industry Vertical
   10.1 Introduction
   10.2 IT And Telecom
        10.2.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
        10.2.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
   10.3 Healthcare And Life Sciences
        10.3.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
        10.3.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
   10.4 Manufacturing
        10.4.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
        10.4.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
   10.5 Transportation And Logistics
        10.5.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
        10.5.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
   10.6 Construction And Real Estate
        10.6.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
        10.6.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
   10.7 Energy And Utilities
        10.7.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
        10.7.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)
   10.8 Others
        10.8.1 Market Estimates And Forecasts, 2017 - 2024 (USD Million)
        10.8.2 Market Estimates And Forecasts, By Region, 2017 - 2024 (USD Million)

11 Adjacent Market Overview
   11.1 Service Analytics Market
        11.1.1 Market Estimates And Forecasts, 2015 - 2022 (USD Million)
        11.1.2 Market Estimates And Forecasts, By Region, 2015 - 2022 (USD Million)
   11.2 Workforce Management Market
        11.2.1 Market Estimates And Forecasts, 2016 - 2023 (USD Million)
        11.2.2 Market Estimates And Forecasts, By Region, 2016 - 2023 (USD Million)
   11.3 Cloud Field Service Management Market
        11.3.1 Market Estimates And Forecasts, 2015 - 2022 (USD Million)
        11.3.2 Market Estimates And Forecasts, By Region, 2015 - 2022 (USD Million)

12 Field Service Management Market, By Region
   12.1 Introduction
   12.2 North America
        12.2.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
        12.2.2 Market Estimates And Forecasts By Solution, 2017 - 2024 (USD Million)
        12.2.3 Market Estimates And Forecasts By Service, 2017 - 2024 (USD Million)
        12.2.4 Market Estimates And Forecasts By Application, 2017 - 2024 (USD Million)
        12.2.5 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
        12.2.6 Market Estimates And Forecasts, By Organization Size, 201 - 2024 (USD Million)
        12.2.7 Market Estimates And Forecasts, By Industry Vertical, 2017 - 2024 (USD Million)
        12.2.8 Market Estimates And Forecasts, By Country, 2017 - 2024 (USD Million)
        12.2.9 US
               12.2.9.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
               12.2.9.2 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
               12.2.9.3 Market Estimates And Forecasts, By Organization Size, 2017 - 2024 (USD Million)
        12.2.10 Canada
   12.3 Europe
        12.3.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
        12.3.2 Market Estimates And Forecasts By Solution, 2017 - 2024 (USD Million)
        12.3.3 Market Estimates And Forecasts By Service, 2017 - 2024 (USD Million)
        12.3.4 Market Estimates And Forecasts By Application, 2017 - 2024 (USD Million)
        12.3.5 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
        12.3.6 Market Estimates And Forecasts, By Organization Size, 2017 - 2024 (USD Million)
        12.3.7 Market Estimates And Forecasts, By Industry Vertical, 2017 - 2024 (USD Million)
        12.3.8 Market Estimates And Forecasts, By Country, 2017 - 2024 (USD Million)
        12.3.9 UK
               12.3.9.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
               12.3.9.2 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
               12.3.9.3 Market Estimates And Forecasts, By Organization Size, 2017 - 2024 (USD Million)
        12.3.10 Germany
        12.3.11 Italy
        12.3.12 France
        12.3.13 Rest Of Europe
   12.4 Asia Pacific
        12.4.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
        12.4.2 Market Estimates And Forecasts By Solution, 2017 - 2024 (USD Million)
        12.4.3 Market Estimates And Forecasts By Service, 2017 - 2024 (USD Million)
        12.4.4 Market Estimates And Forecasts By Application, 2017 - 2024 (USD Million)
        12.4.5 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
        12.4.6 Market Estimates And Forecasts, By Organization Size, 2017 - 2024 (USD Million)
        12.4.7 Market Estimates And Forecasts, By Industry Vertical, 2017 - 2024 (USD Million)
        12.4.8 Market Estimates And Forecasts, By Country, 2017 - 2024 (USD Million)
        12.4.9 China
               12.4.9.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
               12.4.9.2 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
               12.4.9.3 Market Estimates And Forecasts, By Organization Size, 2017 - 2024 (USD Million)
        12.4.10 Australia
        12.4.11 Japan
        12.4.12 Rest Of APAC
   12.5 Middle East And Africa
        12.5.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
        12.5.2 Market Estimates And Forecasts By Solution, 2017 - 2024 (USD Million)
        12.5.3 Market Estimates And Forecasts By Service, 2017 - 2024 (USD Million)
        12.5.4 Market Estimates And Forecasts By Application, 2017 - 2024 (USD Million)
        12.5.5 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
        12.5.6 Market Estimates And Forecasts, By Organization Size, 2017 - 2024 (USD Million)
        12.5.7 Market Estimates And Forecasts, By Industry Vertical, 2017 - 2024 (USD Million)
        12.5.8 Market Estimates And Forecasts, By Country, 2017 - 2024 (USD Million)
        12.5.9 UAE
        12.5.9.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
        12.5.9.2 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
        12.5.9.3 Market Estimates And Forecasts, By Organization Size, 2017 - 2024 (USD Million)
        12.5.10 South Africa
        12.5.11 Rest Of MEA
   12.6 Latin America
        12.6.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
        12.6.2 Market Estimates And Forecasts By Solution, 2017 - 2024 (USD Million)
        12.6.3 Market Estimates And Forecasts By Service, 2017 - 2024 (USD Million)
        12.6.4 Market Estimates And Forecasts By Application, 2017 - 2024 (USD Million)
        12.6.5 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
        12.6.6 Market Estimates And Forecasts, By Organization Size, 2017 - 2024 (USD Million)
        12.6.7 Market Estimates And Forecasts, By Industry Vertical, 2017 - 2024 (USD Million)
        12.6.8 Market Estimates And Forecasts, By Country, 2017 - 2024 (USD Million)
        12.6.9 Brazil
               12.6.9.1 Market Estimates And Forecasts By Component, 2017 - 2024 (USD Million)
               12.6.9.2 Market Estimates And Forecasts, By Deployment Mode, 2017 - 2024 (USD Million)
               12.6.9.3 Market Estimates And Forecasts, By Organization Size, 2017 - 2024 (USD Million)
               12.6.9.4 Market Estimates And Forecasts, By Industry Vertical, 2017 - 2024 (USD Million)
        12.6.10 Mexico
        12.6.11 Argentina
        12.6.12 Rest Of South America

13 Competitive Landscape
   13.1 Overview
   13.2 Microquandrant Overview
        13.2.1 Visionary Leaders
               13.2.1.1 Definition
               13.2.1.2 List Of Vendors
        13.2.2 Innovators
               13.2.2.1 Definition
               13.2.2.2 List Of Vendors
        13.2.3 Emerging Companies
               13.2.3.1 Definition
               13.2.3.2 List Of Vendors
        13.2.4 Dynamic Differnetators
               13.2.4.1 Definition
               13.2.4.2 List Of Vendors
   13.3 Competitive Situation And Trends
        13.3.1 New Product Launches
        13.3.2 Agreements, Partnerships, Collaborations And Alliances
        13.3.3 Mergers And Acquisitions
        13.3.4 Expansions
   13.4 Start-Up Competitive Leadership Mapping
         13.4.1 Progressive Companies
         13.4.2 Responsive Companies
         13.4.3 Dynamic Companies
         13.4.4 Starting Blocks
   13.5 Start-Up Competitive Benchmarking
         13.5.1 Strength Of Product Portfolio Adopted By Major Start-Ups In The Market
         13.5.2 Business Strategy Excellence Adopted By Major Start-Ups In The Market

14 Field Service Management Market - Industry / Segment Competition Landscape
   14.1 Market Share Analysis
        14.1.1 Market Share By Company (Ranking/Interval Share)
        14.1.2 Market Share By Region- Top 10 Companies (Ranking/Interval Share)
   14.2 Product Benchmarking
        14.2.1 Product Benchmarking By Top 10 Companies
               14.2.1.1 By Deployment Mode
               14.2.1.2 By End Users

15 Company Profile
   15.1 Overview
   15.2 IBM
        15.2.1 Business Overview
        15.2.2 Company Snapshot
        15.2.3 Financial Overview
(Operating Income & R&D Expenditure, Business & Geographical Revenue Mix)
        15.2.4 Products Offered
        15.2.5 Recent Development
               15.2.5.1 New Product Launched/Product Updates
               15.2.5.2 Merger & Acquisition/Joint Venture/ Partnership
        15.2.6 Swot Analysis
        15.2.7 MnM View
   15.3 Oracle
   15.4 SAP
   15.5 Microsoft
   15.6 Ifs
   15.7 Clicksoftware
   15.8 Servicemax
   15.9 Astea
   15.10 Comarch
   15.11 Infor
   15.12 Salesforce
   15.13 Trimble
   15.14 Overit
   15.15 Fieldaware
   15.16 Zinier
   15.17 Fieldez
   15.18 Geoconcept
*Financials Would Be Provided On A Best Efforts Basis For Private Companies

16 Appendix
   16.1 Insights Of Industry Experts
   16.2 Discussion Guide
   16.3 Available Customizations
   16.4 Related Reports


List Of Tables (129 Tables)

Table 1 United States Dollar Exchange Rate, 2015–2017
Table 2 Factor Analysis
Table 3 Startup Scenario: Global Footprint, 2019
Table 4 Startup Scenario: Revenue, 2019
Table 5 Startup Scenario: Market Ranking/Share Interval, 2019
Table 6 Startup Scenario: Venture Capital/Funding, 2019
Table 7 Field Service Management Market Size And Growth Rate, 2017–2024 (USD Million, Y-O-Y %)
Table 8 Market Size By Solution, 2017–2024 (USD Million)
Table 9 Solution: Market Size By Region, 2017–2024 (USD Million)
Table 10 Schedule, Dispatch, And Route Optimization: Market Size By Region, 2017–2024 (USD Million)
Table 11 Customer Management: Market Size By Region, 2017–2024 (USD Million)
Table 12 Work Order Management: Market Size, By Region, 2017–2024 (USD Million)
Table 13 Inventory Management: Market Size, By Region, 2017–2024 (USD Million)
Table 14 Service Contract Management: Market Size, By Region, 2017–2024 (USD Million)
Table 15 Reporting And Analytics: Market Size, By Region, 2017–2024 (USD Million)
Table 16 Field Service Management Market Size, By Service, 2017–2024 (USD Million)
Table 17 Services: Market Size By Region, 2017–2024 (USD Million)
Table 18 Consulting Services Market Size, By Region, 2017–2024 (USD Million)
Table 19 Integration And Implementation Services Market Size, By Region, 2017–2024 (USD Million)
Table 20 Training And Support Services Market Size, By Region, 2017–2024 (USD Million)
Table 21 Field Service Management Market Size, By Deployment Model, 2017–2024 (USD Million)
Table 22 Market Size, By Deployment Type, 2017–2024 (USD Million)
Table 23 On-Premises: Market Size By Region, 2017–2024 (USD Million)
Table 24 Cloud: Market Size By Region, 2017–2024 (USD Million)
Table 25 Market Size, By Organization Size, 2017–2024 (USD Million)
Table 26 Small And Medium-Sized Enterprises: Market Size By Region, 2017–2024 (USD Million)
Table 27 Large Enterprises: Market Size By Region, 2017–2024 (USD Million)
Table 28 Market Size, By Industry Vertical, 2017–2024 (USD Million)
Table 29 It And Telecom: Market Size By Region, 2017–2024 (USD Million)
Table 30 Healthcare And Life Sciences: Market Size By Region, 2017–2024 (USD Million)
Table 31 Manufacturing: Market Size, By Region, 2017–2024 (USD Million)
Table 32 Transportation And Logistics: Market Size By Region, 2017–2024 (USD Million)
Table 33 Construction And Real Estate: Market Size By Region, 2017–2024 (USD Million)
Table 34 Energy And Utilities: Market Size By Region, 2017–2024 (USD Million)
Table 35 Others: Market Size By Region, 2017–2024 (USD Million)
Table 36 Field Service Management Market Size, By Region, 2017–2024 (USD Million)
Table 37 Connected Market-Service Analytics: Market Size, By Region, 2016–2024 (USD Billion)
Table 38 Connected Market-Workforce Management: Market Size, By Region, 2017–2024 (USD Billion)
Table 39 Connected Market-Cloud Field Service Management: Market Size, By Region, 2016–2023 (USD Billion)
Table 40 Market Size, By Region, 2017–2024 (USD Million)
Table 41 North America: Market Size By Component, 2017–2024 (USD Million)
Table 42 North America: Market Size By Solutions, 2017–2024 (USD Million)
Table 43 North America: Market Size By Service, 2017–2024 (USD Million)
Table 44 North America: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 45 North America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 46 North America: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 47 North America: Market Size By Country, 2017–2024 (USD Million)
Table 48 United States: Market Size By Component, 2017–2024 (USD Million)
Table 49 United States: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 50 United States: Market Size By Organization Size, 2017–2024 (USD Million)
Table 51 Canada: Market Size By Component, 2017–2024 (USD Million)
Table 52 Canada: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 53 Canada: Market Size By Organization Size, 2017–2024 (USD Million)
Table 54 Europe: Market Size By Component, 2017–2024 (USD Million)
Table 55 Europe: Market Size By Solutions, 2017–2024 (USD Million)
Table 56 Europe: Market Size By Service, 2017–2024 (USD Million)
Table 57 Europe: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 58 Europe: Market Size By Organization Size, 2017–2024 (USD Million)
Table 59 Europe: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 60 Europe: Market Size By Country, 2017–2024 (USD Million)
Table 61 UK: Market Size By Component, 2017–2024 (USD Million)
Table 62 UK: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 63 UK: Market Size By Organization Size, 2017–2024 (USD Million)
Table 64 Germany: Market Size By Component, 2017–2024 (USD Million)
Table 65 Germany: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 66 Germany: Market Size By Organization Size, 2017–2024 (USD Million)
Table 67 Italy: Market Size By Component, 2017–2024 (USD Million)
Table 68 Italy: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 69 Italy: Market Size By Organization Size, 2017–2024 (USD Million)
Table 70 France: Market Size By Component, 2017–2024 (USD Million)
Table 71 France: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 72 France: Market Size By Organization Size, 2017–2024 (USD Million)
Table 73 Rest Of Europe: Market Size By Component, 2017–2024 (USD Million)
Table 74 Rest Of Europe: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 75 Rest Of Europe: Market Size By Organization Size, 2017–2024 (USD Million)
Table 76 APAC: Market Size By Component, 2017–2024 (USD Million)
Table 77 APAC: Market Size By Solutions, 2017–2024 (USD Million)
Table 78 APAC: Market Size By Service, 2017–2024 (USD Million)
Table 79 APAC: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 80 APAC: Market Size By Organization Size, 2017–2024 (USD Million)
Table 81 APAC: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 82 APAC: Market Size By Country, 2017–2024 (USD Million)
Table 83 China: Market Size By Component, 2017–2024 (USD Million)
Table 84 China: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 85 China: Market Size By Organization Size, 2017–2024 (USD Million)
Table 86 Australia: Market Size By Component, 2017–2024 (USD Million)
Table 87 Australia: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 88 Australia: Market Size By Organization Size, 2017–2024 (USD Million)
Table 89 Japan: Market Size By Component, 2017–2024 (USD Million)
Table 90 Japan: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 91 Japan: Market Size By Organization Size, 2017–2024 (USD Million)
Table 92 Rest Of APAC: Market Size By Component, 2017–2024 (USD Million)
Table 93 Rest Of APAC: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 94 Rest Of APAC: Market Size By Organization Size, 2017–2024 (USD Million)
Table 95 Latin America: Market Size By Component, 2017–2024 (USD Million)
Table 96 Latin America: Market Size By Solutions, 2017–2024 (USD Million)
Table 97 Latin America: Market Size By Service, 2017–2024 (USD Million)
Table 98 Latin America: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 99 Latin America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 100 Latin America: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 101 Latin America: Market Size By Country, 2017–2024 (USD Million)
Table 102 Brazil: Market Size By Component, 2017–2024 (USD Million)
Table 103 Brazil: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 104 Brazil: Market Size By Organization Size, 2017–2024 (USD Million)
Table 105 Mexico: Market Size By Component, 2017–2024 (USD Million)
Table 106 Mexico: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 107 Mexico: Market Size By Organization Size, 2017–2024 (USD Million)
Table 108 Argentina: Market Size By Component, 2017–2024 (USD Million)
Table 109 Argentina: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 110 Argentina: Market Size By Organization Size, 2017–2024 (USD Million)
Table 111 Rest Of Latin America: Market Size By Component, 2017–2024 (USD Million)
Table 112 Rest Of Latin America: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 113 Rest Of Latin America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 114 MEA: Market Size By Component, 2017–2024 (USD Million)
Table 115 MEA: Market Size By Solutions, 2017–2024 (USD Million)
Table 116 MEA: Market Size By Service, 2017–2024 (USD Million)
Table 117 MEA: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 118 MEA: Market Size By Organization Size, 2017–2024 (USD Million)
Table 119 MEA: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 120 MEA: Market Size By Country, 2017–2024 (USD Million)
Table 121 UAE: Market Size By Component, 2017–2024 (USD Million)
Table 122 UAE: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 123 UAE: Market Size By Organization Size, 2017–2024 (USD Million)
Table 124 South Africa: Market Size By Component, 2017–2024 (USD Million)
Table 125 South Africa: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 126 South Africa: Market Size By Organization Size, 2017–2024 (USD Million)
Table 127 Rest Of MEA: Market Size By Component, 2017–2024 (USD Million)
Table 128 Rest Of MEA: Market Size By Deployment Model, 2017–2024 (USD Million)
Table 129 Rest Of MEA: Market Size By Organization Size, 2017–2024 (USD Million)

List Of Figures (34 Figures)

Figure 1 Field Service Management Market: Research Design
Figure 2 Market Top-Down And Bottom-Up Approaches
Figure 3 Large Enterprises Segment To Hold The Largest Share In The Market In 2019
Figure 4 North America Estimated To Account For The Largest Share Of The Market In 2019
Figure 5 Growing Focus Of Organizations Toward Optimizing Field Service Operations Is One Of The Factors Expected To Drive The Field Service Management Market
Figure 6 Energy And Utilities Industry Vertical And The US Expected To Account For The Largest Share In The North American Market In 2019
Figure 7 Field Service Management Market In Australia And New Zealand (ANZ) Expected To Grow At The Highest Rate During The Forecast Period
Figure 8 Drivers, Restraints, Opportunities, And Challenges
Figure 9 Services Segment Projected To Grow At A Higher CAGR During The Forecast Period As Compared To The Solutions Segment
Figure 10 Work Order Management Segment To Grow At The Highest CAGR During The Forecast Period
Figure 11 Integration And Implementation Segment To Grow At The Highest CAGR During The Forecast Period
Figure 12 Small And Medium-Sized Enterprises Segment Expected To Grow At A Higher CAGR During The Forecast Period As Compared To Large Enterprises Segment
Figure 13 Cloud Segment To Grow At A Higher CAGR During The Forecast Period As Compared To On-Premises Segment
Figure 14 Transportation And Logistics Industry Vertical Expected To Grow At The Highest CAGR During The Forecast Period
Figure 15 Asia Pacific Field Service Management Market Expected To Witness Significant Growth During The Forecast Period
Figure 16 North America: Market Snapshot
Figure 17 Asia Pacific: Market Snapshot
Figure 18 Key Developments By The Leading Players In The Market, 2017–2019
Figure 19 Field Service Management Market (Global): Competitive Leadership Mapping, 2019
Figure 20 Geographic Revenue Mix Of The Top Market Players
Figure 21 Oracle: Company Snapshot
Figure 22 Oracle: SWOT Analysis
Figure 23 Microsoft: Company Snapshot
Figure 24 Microsoft: SWOT Analysis
Figure 25 IFS: Company Snapshot
Figure 26 IFS: SWOT Analysis
Figure 27 Clicksoftware: SWOT Analysis
Figure 28 Servicemax: SWOT Analysis
Figure 29 Astea: Company Snapshot
Figure 30 Comarch: Company Snapshot
Figure 31 Infor: Company Snapshot
Figure 32 Salesforce: Company Snapshot
Figure 33 SAP: Company Snapshot
Figure 34 Trimble: Company Snapshot

The study involved 4 major activities in estimating the current market size for the field service management market. Exhaustive secondary research was done to collect information on the market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain using primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the market.

Secondary Research

In the secondary research process, various secondary sources, such as D&B Hoovers, Bloomberg BusinessWeek, and Factiva, have been referred to, to identify and collect information for this study. These secondary sources included annual reports, press releases and investor presentations of companies, whitepapers, certified publications and articles by recognized authors, gold standard and silver standard websites, regulatory bodies, trade directories, and databases.

Primary Research

The field service management market comprises several stakeholders, such as field service management vendors, cloud solution providers, system integrators, professional service providers, resellers and distributors, research organizations, government agencies, enterprise users, venture capitalists, private equity firms, and startup companies. The demand side of the market consists of enterprises from different industry verticals, such as IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and real estate, energy and utilities, and others (BFSI and retail). The supply-side includes field service management providers, offering field service management solutions and services. Various primary sources from both the supply and demand sides of the market were interviewed to obtain qualitative and quantitative information. Following is the breakup of the primary respondents:

Field Service Management Market

To know about the assumptions considered for the study, download the pdf brochure

Field Service Management Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the market. These methods were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the industry and markets were identified through extensive secondary research.
  • The industry’s supply chain and market size, in terms of value, were determined through primary and secondary research processes.
  • All percentage shares, splits, and breakups were determined using secondary sources and verified through primary sources.

Data Triangulation

After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. The data triangulation and market breakup procedures were employed, wherever applicable to complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegments. The data was triangulated by studying various factors and trends from both the demand and supply sides.

Report Objectives

  • To define, describe, and forecast the field service management market by component (solutions and services), deployment type, organization size, industry vertical, and region
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the market
  • To analyze the market with respect to individual growth trends, prospects, and contributions to the overall market
  • To forecast the market size of 5 main regions, namely, North America, Europe, Asia Pacific (APAC), the Middle East & Africa (MEA), and Latin America
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the market
  • To profile the key players in the market and comprehensively analyze their core competencies in each subsegment
  • To analyze the competitive developments, such as agreements, partnerships, acquisitions, and product/solution launches in the field service management market

Available Customizations

Along with the market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix gives a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakup of the European field service management market into countries
  • Further breakup of the APAC market into countries
  • Further breakup of the MEA market into countries
  • Further breakup of the Latin American market into countries

Company Information

  • Detailed analysis and profiling of additional market players

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CAGR 2018-23

Competitive Landscape

 
 
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Report Code
TC 3048
Published ON
Jul, 2019
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