Field Service Management Market

Field Service Management Market by Component (Solutions, Services), Organization Size, Deployment Type, Industry Vertical (IT and Telecom, Energy and Utilities, Manufacturing, Transportation and Logistics), and Region - Global Forecast to 2024

Report Code: TC 3048 Jul, 2019, by marketsandmarkets.com

[144 Pages Report] MarketsandMarkets estimates the global field service management market size to grow from USD 2.8 billion in 2019 to USD 5.9 billion by 2024, at a CAGR of 16.2% during the forecast period. The growing demand for mobility-based solutions to improve field service operations and increasing adoption of cloud-based field service management solutions are expected to fuel the growth of the market across various industries globally.

Field Service Management Market

By component type, the solution segment is expected to lead the field service management market during the forecast period

Field service management solutions empower organizations with a centralized platform to efficiently manage their field operations. The growing focus of organizations to automate and enhance their field service processes is expected to drive the demand for field service management solutions in the global market. The field service management solution provides field workforce the right set of information and real-time assistance to effectively resolve customer problems. Organizations across industries are embracing technologically driven field service management solutions to automate all field service operations and proactively respond towards customer requests. Automation allows organizations to optimize travel time of technicians, manage resource allocation, and assignment of work orders.

The cloud deployment type is expected to grow at a higher CAGR during the forecast period as compared to the on-premises segment

Currently, organizations are looking forward to having their solution deployed on the cloud, as cloud deployment offers various advantages, such as scalability, flexibility in capacity, enhanced collaboration, and cost efficiency. The implementation of cloud-based field service management solution facilitates SMEs and large enterprises to focus on their core competencies, rather than IT processes. With the help of the cloud-based field service management solutions, organizations can gain a 360-degree view of the service lifecycle - from scheduling and dispatching to service contracts management, and customer management. Moreover, cloud-based field service management solutions offer a centralized way to integrate the system and its components with web and mobile applications and helps organizations boost the performance of their field representatives.

Manufacturing industry vertical is expected to lead the field service management market during the forecast period

Organizations in the manufacturing industry need to respond to varying market conditions for service variations and varying consumer behavior. Manufacturers must equip field teams with the skills, parts, tools, and insights necessary to resolve every issue the first time they interact with a customer. The manufacturing vertical is transforming its business functions to resolve operational issues, improve product deliveries, and manage capital and operational expenditure. Implementing mobility powered field service management solutions enable manufacturing companies to boost their manufacturing operations by maintaining inventory and real-time visibility into the production process.

Field Service Management Market

North America is expected to lead the field service management market during the forecast period

North America is the major contributor holding the highest market share in the market as the region is a major hub for technological innovations and an early adopter of new technologies. Organizations in the region are focused on offering the best-in-class services to the customers, ensuring that their field technicians are dispatched at the right time with the right information and assets to resolve customer problems. Higher penetration of internet, communicating devices, and mobiles have significantly changed the buying behavior of customers expectations. Organizations are implementing advanced field service management solutions to meet the demands of customers. The presence of major players in the region also supports the demand and awareness regarding the benefits achieved by the adoption of field service management solutions.

Key Field Service Management Market Players

Major field service management vendors include Oracle (US); Microsoft (US); IFS (Sweden); ClickSoftware (US); ServiceMax (US); Astea (US); Comarch (Poland); SAP (Germany); Salesforce (US); Trimble (US); Infor (US); OverIT (Italy); ServicePower (US); FieldAware (US); GEOCONCEPT (France); FieldEZ (India), and Zinier (US).

IFS, one of the leading providers of field service management solutions, was founded in 1983 and is headquartered in Linkφping, Sweden. The company offers various application suite to help organizations manage service-oriented operations. IFS Field Service Management is embedded with IoT and AI capabilities to help its organizations manage end-to-end service operations right from scheduling and dispatching of field technicians to service delivery. Its field service management solution is deployed across organizations in major industry verticals such as energy & utilities, manufacturing, and construction. IFS has offices across North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America.

Recent Developments

  • In May 2019, Microsoft improved the capabilities of Dynamics 365 for Field Service by releasing a new update to its connected field service solution. This enhancement will allow its end customers to use IoT capabilities, improve deployment time, and field productivity.
  • In April 2019, Infor launched Infor CloudSuite CRM Mobile for iOS to anticipate the growing need of mobile workforce. This new solution will allow the workforce to access information such as upcoming events, contacts, notes, and reminders from their mobile devices at any time and from any location.
  • In March 2019, ClickSoftware partnered with Telecentro S.A., an Argentina-based telecommunications company to help it implement Click Field Service Edge and improve the efficiency and effectiveness of its field service network employees.
  • In February 2019, ServiceMax acquired Zinc to expand its service execution management offering. This strategic move is expected to allow the service workforce to leverage Zinc’s real-time communication tools and get on-site assistance to perform the scheduled tasks.
  • In October 2018, ClickSoftware partnered with Lattelecom to help Lattelecom streamline its entire scheduling and reporting process. This partnership enabled Lattelecom to optimize the utilization of its field resources.

Key Questions Addressed by the Report

  • How is the adoption trend of field service management solutions across major economies?
  • How to manage the consistency of service delivery across geographies to deliver a consistent customer experience, increase productivity, and optimize the service delivery?
  • What is the potential of emerging application areas of field service management solutions?
  • The report provides insights into the global field service management market concerning different industry verticals.
  • What are various developments happened in the global market?

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table of Contents

1 Introduction (Page No. - 17)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Market Segmentation
           1.3.2 Regions Covered
    1.4 Years Considered for the Study
    1.5 Currency Considered
    1.6 Stakeholders

2 Research Methodology (Page No. - 21)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakup of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Data Triangulation
    2.3 Market Size Estimation
           2.3.1 Top-Down Approach
           2.3.2 Bottom-Up Approach
    2.4 Market Forecast
    2.5 Assumptions for the Study
    2.6 Limitations of the Study

3 Executive Summary (Page No. - 28)

4 Premium Insights (Page No. - 31)
    4.1 Attractive Market Opportunities in the Market
    4.2 North America Field Service Management Market, By Industry Vertical & Country
    4.3 Market Major Countries

5 Market Overview (Page No. - 34)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Growing Demand for Mobility Solutions to Gain Real-Time Visibility Into Field Operations
                    5.2.1.2 Increasing Adoption of Cloud-Based Field Service Management Solutions
           5.2.2 Restraints
                    5.2.2.1 Security Concerns of Organizations Related to Data Confidentiality
           5.2.3 Opportunities
                    5.2.3.1 Maximizing Work Efficiencies With the Help of Advanced Technologies
                    5.2.3.2 New Sales Opportunities By Technicians
           5.2.4 Challenges
                    5.2.4.1 Selecting the Right Solution That Aligns With the Organization’s Business Needs
                    5.2.4.2 Offering Consistent Customer Service Experience
    5.3 Industry Trends
           5.3.1 use Case 1: Viasat
           5.3.2 use Case 2: Orchard Manufacturing Corporation (OMC)
           5.3.3 use Case 3: BranDSMart USA

6 Field Service Management Market By Component (Page No. - 39)
    6.1 Introduction
    6.2 Solutions
           6.2.1 Schedule, Dispatch, and Route Optimization
                    6.2.1.1 Rise in Demand for Faster Delivery and Proactive Management of Service Requests is Expected to Drive the Growth of Schedule, Dispatch, and Route Optimization Solutions
           6.2.2 Customer Management
                    6.2.2.1 Growing Focus of Organizations to Improve Customer Communication and Service Delivery is Expected to Drive the Growth of Customer Management Solutions
           6.2.3 Work Order Management
                    6.2.3.1 Rise in Demand for Organizations to Efficiently Manage Work Orders and Improve Workforce Productivity is Expected to Drive the Growth of Work Order Management Solutions
           6.2.4 Inventory Management
                    6.2.4.1 Growing Focus of Organizations to Manage Inventory and Improve Parts Replacement Process is Expected to Drive the Demand for Inventory Management Solutions
           6.2.5 Service Contract Management
                    6.2.5.1 Increasing Automation of Contract Management and Renewal Process By Organizations is Expected to Drive the Growth of Service Contract Management Solutions
           6.2.6 Reporting and Analytics
                    6.2.6.1 Need to Improve Field Service Operations With Real-Time Analysis of Information is Expected to Drive the Demand for Reporting and Analytics Solutions
           6.2.7 Others
    6.3 Services
           6.3.1 Consulting
                    6.3.1.1 Need of Organizations to Identify the Right Set of Solutions Which Can Help Them Improve Their Field Service Operations is Expected to Drive the Growth of Consulting Services
           6.3.2 Integration and Implementation
                    6.3.2.1 Efficient Deployment of Field Service Management Solutions Within Organizations’ Systems is Expected to Drive the Growth of Integration and Implementation Services
           6.3.3 Training and Support
                    6.3.3.1 Focus of Organizations to Improve Skills of Field Technicians is Expected to Drive the Growth of Training and Support Services

7 Field Service Management Market By Organization Size (Page No. - 51)
    7.1 Introduction
    7.2 Large Enterprises
           7.2.1 Growing Focus of Large Enterprise to Manage Their Extensive Field Operations to Drive the Adoption of Field Service Management Solutions Among Large Enterprises
    7.3 Small and Medium-Sized Enterprises (SMES)
           7.3.1 Need for Cost-Effective Solutions to Drive the Demand for Field Service Management Solutions Among Small and Medium-Sized Enterprises

8 Field Service Management Market By Deployment Type (Page No. - 55)
    8.1 Introduction
    8.2 On-Premises
           8.2.1 Security Concerns Among Large Enterprises to Drive the Adoption of On-Premises Field Service Management Solutions
    8.3 Cloud
           8.3.1 Scalability and Cost-Effectiveness are Expected to Drive the Demand for Cloud-Based Field Service Management Solutions During the Forecast Period

9 Field Service Management Market By Industry Vertical (Page No. - 59)
    9.1 Introduction
    9.2 IT and Telecom
           9.2.1 Growing Need to Offer Best-In-Class Customer Experience Expected to Drive Adoption of Field Service Management Solutions in IT and Telecom Industry Vertical
    9.3 Healthcare and Life Sciences
           9.3.1 Need to Automate and Improve Complex Healthcare Services Expected to Drive the Demand for Field Service Management Solutions in Healthcare and Life Sciences Industry Vertical
    9.4 Manufacturing
           9.4.1 Rising Need to Streamline Product Manufacturing and Delivery Processes is Expected to Drive the Adoption of Field Service Management Solutions in Manufacturing Industry Vertical
    9.5 Transportation and Logistics
           9.5.1 Field Service Management Solutions Empower Enterprises in the Efficient Movement of People and Goods From One Location to Another
    9.6 Construction and Real Estate
           9.6.1 Demand for Highly Connected Environment to Efficiently Manage Various Project Tasks is Expected to Drive the Growth of Field Service Management Solution in Construction and Real Estate Industry Vertical
    9.7 Energy and Utilities
           9.7.1 Increased Focus of Organizations to Take Proactive Measures Against Outages and Reduce Risks in Managing Critical Operations Projected to Drive the Adoption of Field Service Management Solutions in Energy and Utilities Industry Vertical
    9.8 Others

10 Field Service Management Market By Region (Page No. - 68)
     10.1 Introduction
     10.2 North America
             10.2.1 US
                       10.2.1.1 Automation of Field Service Operations to Improve First Fix Rate is Expected to Drive the US Market
             10.2.2 Canada
                       10.2.2.1 Deployment of Cloud-Based Field Service Management Solution to Get Actionable Insights From Field Information to Fuel the Market Growth in Canada
     10.3 Europe
             10.3.1 UK
                       10.3.1.1 Ability to Measure and Analyze Various Field Service Operations to Drive the Adoption of Field Service Solution and Services in the UK
             10.3.2 Germany
                       10.3.2.1 Developed Communication Infrastructure Expected to Propel the Market in Germany
             10.3.3 Rest of Europe
     10.4 Asia Pacific
             10.4.1 Australia and New Zealand (AnZ)
                       10.4.1.1 Need to Deliver Consistent Customer Service Experience to Drive the Adoption of Field Service Management Solutions in Australia and New Zealand
             10.4.2 China
                       10.4.2.1 Growing Need Among Field Representatives to Adopt Smart Techniques to Fuel the Market Growth in China
             10.4.3 Rest of Asia Pacific
     10.5 Middle East and Africa
             10.5.1 South Africa
                       10.5.1.1 Increasing Need to Improve Various Field Service Operations is Expected to Drive the Growth of the Field Service Management Market in South Africa
             10.5.2 UAE
                       10.5.2.1 Digitalization in Varied Industry Verticals Boosts the Adoption of Field Service Management Solutions and Services in the UAE
             10.5.3 Rest of Middle East and Africa
     10.6 Latin America
             10.6.1 Brazil
                       10.6.1.1 Increasing Awareness of Organizations for Field Service Management Solutions to Improve Service Operations is Expected to Drive the Market Growth in Brazil
             10.6.2 Mexico
                       10.6.2.1 Increased Productivity of Field Workforce Using Field Service Management Solutions to Boost the Market Growth in Mexico
             10.6.3 Rest of Latin America

11 Competitive Landscape (Page No. - 91)
     11.1 Overview
     11.2 Competitive Scenario
             11.2.1 New Product/Solution Launches and Product Enhancements
             11.2.2 Business Expansions
             11.2.3 Acquisitions
             11.2.4 Partnerships and Agreements
     11.3 Competitive Leadership Mapping
             11.3.1 Visionary Leaders
             11.3.2 Dynamic Differentiators
             11.3.3 Innovators
             11.3.4 Emerging Companies

12 Company Profiles (Page No. - 101)
(Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis & MnM View)*
     12.1 Introduction
     12.2 Oracle
     12.3 Microsoft
     12.4 IFS
     12.5 ClickSoftware
     12.6 ServiceMax
     12.7 Astea
     12.8 Comarch
     12.9 Infor
     12.10 Salesforce
     12.11 SAP
     12.12 Trimble
     12.13 ServicePower
     12.14 OverIT
     12.15 FieldAware
     12.16 FieldEZ
     12.17 Zinier
     12.18 GEOCONCEPT

*Details on Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis & MnM View Might Not be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 137)
     13.1 Discussion Guide
     13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.3 Available Customizations
     13.4 Related Reports
     13.5 Author Details


List of Tables (72 Tables)

Table 1 United States Dollar Exchange Rate, 2015–2017
Table 2 Factor Analysis
Table 3 Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 4 Market Size By Solution, 2017–2024 (USD Million)
Table 5 Solutions: Market Size By Region, 2017–2024 (USD Million)
Table 6 Schedule, Dispatch, and Route Optimization: Market Size By Region, 2017–2024 (USD Million)
Table 7 Customer Management: Market Size By Region, 2017–2024 (USD Million)
Table 8 Work Order Management: Market Size By Region, 2017–2024 (USD Million)
Table 9 Inventory Management: Market Size By Region, 2017–2024 (USD Million)
Table 10 Service Contract Management: Market Size By Region, 2017–2024 (USD Million)
Table 11 Reporting and Analytics: Market Size By Region, 2017–2024 (USD Million)
Table 12 Others: Market Size By Region, 2017–2024 (USD Thousand)
Table 13 Field Service Management Market Size, By Service, 2017–2024 (USD Million)
Table 14 Services: Market Size By Region, 2017–2024 (USD Million)
Table 15 Consulting: Market Size By Region, 2017–2024 (USD Million)
Table 16 Integration and Implementation: Market Size By Region, 2017–2024 (USD Million)
Table 17 Training and Support: Market Size By Region, 2017–2024 (USD Thousand)
Table 18 Field Service Management Market Size, By Organization Size, 2017–2024 (USD Million)
Table 19 Large Enterprises: Market Size By Region, 2017–2024 (USD Million)
Table 20 Small and Medium-Sized Enterprises: Market Size By Region, 2017–2024 (USD Million)
Table 21 Market Size By Deployment Type, 2017–2024 (USD Million)
Table 22 On-Premises: Market Size By Region, 2017–2024 (USD Million)
Table 23 Cloud: Market Size By Region, 2017–2024 (USD Million)
Table 24 Field Service Management Market, By Industry Vertical, 2017–2024 (USD Million)
Table 25 IT and Telecom: Market Size By Region, 2017–2024 (USD Million)
Table 26 Healthcare and Life Sciences: Market Size By Region, 2017–2024 (USD Million)
Table 27 Manufacturing: Market Size By Region, 2017–2024 (USD Million)
Table 28 Transportation and Logistics: Market Size By Region, 2017–2024 (USD Million)
Table 29 Construction and Real Estate: Market Size By Region, 2017–2024 (USD Million)
Table 30 Energy and Utilities: Market Size By Region, 2017–2024 (USD Million)
Table 31 Others: Market Size By Region, 2017–2024 (USD Million)
Table 32 Field Service Management Market Size, By Region, 2017–2024 (USD Million)
Table 33 North America: Market Size By Component, 2017–2024 (USD Million)
Table 34 North America: Market Size By Solution, 2017–2024 (USD Million)
Table 35 North America: Market Size By Service, 2017–2024 (USD Million)
Table 36 North America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 37 North America: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 38 North America: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 39 North America: Market Size By Country, 2017–2024 (USD Million)
Table 40 Europe: Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 41 Europe: Market Size By Solution, 2017–2024 (USD Million)
Table 42 Europe: Market Size By Service, 2017–2024 (USD Million)
Table 43 Europe: Market Size By Organization Size, 2017–2024 (USD Million)
Table 44 Europe: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 45 Europe: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 46 Europe: Market Size By Country, 2017–2024 (USD Million)
Table 47 Asia Pacific: Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 48 Asia Pacific: Market Size By Solutions, 2017–2024 (USD Million)
Table 49 Asia Pacific: Market Size By Service, 2017–2024 (USD Million)
Table 50 Asia Pacific: Market Size By Organization Size, 2017–2024 (USD Million)
Table 51 Asia Pacific: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 52 Asia Pacific: Market Size By Industry Vertical, 2017–2024 (USD Million)
Table 53 Asia Pacific: Market Size By Country, 2017–2024 (USD Million)
Table 54 Middle East and Africa: Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 55 Middle East and Africa: Market Size By Solution, 2017–2024 (USD Million)
Table 56 Middle East and Africa: Market Size By Service, 2017–2024 (USD Million)
Table 57 Middle East and Africa: Market Size By Organization Size, 2017–2024 (USD Million)
Table 58 Middle East and Africa: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 59 Middle East and Africa: Market Size By Industry Vertical, 2017–2024 (USD Thousand)
Table 60 Middle East and Africa: Market Size By Country, 2017–2024 (USD Million)
Table 61 Latin America: Field Service Management Market Size, By Component, 2017–2024 (USD Million)
Table 62 Latin America: Market Size By Solution, 2017–2024 (USD Thousand)
Table 63 Latin America: Market Size By Service, 2017–2024 (USD Thousand)
Table 64 Latin America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 65 Latin America: Market Size By Deployment Type, 2017–2024 (USD Million)
Table 66 Latin America: Market Size By Industry Vertical, 2017–2024 (USD Thousand)
Table 67 Latin America: Market Size By Country, 2017–2024 (USD Million)
Table 68 New Product/Solution Launches and Product Enhancements, 2017–2019
Table 69 Business Expansions, 2017–2019
Table 70 Acquisitions, 2017–2019
Table 71 Partnerships and Agreements, 2017–2019
Table 72 Evaluation Criteria
 
 
List of Figures (34 Figures)
 
Figure 1 Field Service Management Market: Research Design
Figure 2 Market Top-Down and Bottom-Up Approaches
Figure 3 Large Enterprises Segment to Hold the Largest Share in the Market in 2019
Figure 4 North America Estimated to Account for the Largest Share of the Market in 2019
Figure 5 Growing Focus of Organizations Toward Optimizing Field Service Operations is One of the Factors Expected to Drive the Market
Figure 6 Energy and Utilities Industry Vertical and the US Expected to Account for the Largest Share in the North American Field Service Management Market in 2019
Figure 7 Field Service Management Market in Australia and New Zealand (AnZ) Expected to Grow at the Highest Rate During the Forecast Period
Figure 8 Drivers, Restraints, Opportunities, and Challenges: Field Service Management Market
Figure 9 Services Segment Projected to Grow at a Higher CAGR During the Forecast Period as Compared to the Solutions Segment
Figure 10 Work Order Management Segment to Grow at the Highest CAGR During the Forecast Period
Figure 11 Integration and Implementation Segment to Grow at the Highest CAGR During the Forecast Period
Figure 12 Small and Medium-Sized Enterprises Segment Expected to Grow at a Higher CAGR During the Forecast Period as Compared to Large Enterprises Segment
Figure 13 Cloud Segment to Grow at a Higher CAGR During the Forecast Period as Compared to On-Premises Segment
Figure 14 Transportation and Logistics Industry Vertical Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Asia Pacific Field Service Management Market Expected to Witness Significant Growth During the Forecast Period
Figure 16 North America: Market Snapshot
Figure 17 Asia Pacific: Market Snapshot
Figure 18 Key Developments By the Leading Players in the Field Service Management Market, 2017–2019
Figure 19 Competitive Leadership Mapping, 2019
Figure 20 Geographic Revenue Mix of the Top Market Players
Figure 21 Oracle: Company Snapshot
Figure 22 SWOT Analysis: Oracle
Figure 23 Microsoft: Company Snapshot
Figure 24 SWOT Analysis: Microsoft
Figure 25 IFS: Company Snapshot
Figure 26 SWOT Analysis: IFS
Figure 27 SWOT Analysis: ClickSoftware
Figure 28 SWOT Analysis: ServiceMax
Figure 29 Astea: Company Snapshot
Figure 30 Comarch: Company Snapshot
Figure 31 Infor: Company Snapshot
Figure 32 Salesforce: Company Snapshot
Figure 33 SAP: Company Snapshot
Figure 34 Trimble: Company Snapshot

The study involved 4 major activities in estimating the current market size for the field service management market. Exhaustive secondary research was done to collect information on the market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain using primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the market.

Secondary Research

In the secondary research process, various secondary sources, such as D&B Hoovers, Bloomberg BusinessWeek, and Factiva, have been referred to, to identify and collect information for this study. These secondary sources included annual reports, press releases and investor presentations of companies, whitepapers, certified publications and articles by recognized authors, gold standard and silver standard websites, regulatory bodies, trade directories, and databases.

Primary Research

The field service management market comprises several stakeholders, such as field service management vendors, cloud solution providers, system integrators, professional service providers, resellers and distributors, research organizations, government agencies, enterprise users, venture capitalists, private equity firms, and startup companies. The demand side of the field service management market consists of enterprises from different industry verticals, such as IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and real estate, energy and utilities, and others (BFSI and retail). The supply-side includes field service management providers, offering field service management solutions and services. Various primary sources from both the supply and demand sides of the market were interviewed to obtain qualitative and quantitative information. Following is the breakup of the primary respondents:

Field Service Management Market

To know about the assumptions considered for the study, download the pdf brochure

Field Service Management Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the field service management market. These methods were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the industry and markets were identified through extensive secondary research.
  • The industry’s supply chain and market size, in terms of value, were determined through primary and secondary research processes.
  • All percentage shares, splits, and breakups were determined using secondary sources and verified through primary sources.

Data Triangulation

After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. The data triangulation and market breakup procedures were employed, wherever applicable to complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegments. The data was triangulated by studying various factors and trends from both the demand and supply sides.

Report Objectives

  • To define, describe, and forecast the field service management market by component (solutions and services), deployment type, organization size, industry vertical, and region
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the market
  • To analyze the market with respect to individual growth trends, prospects, and contributions to the overall market
  • To forecast the market size of 5 main regions, namely, North America, Europe, Asia Pacific (APAC), the Middle East & Africa (MEA), and Latin America
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the market
  • To profile the key players in the market and comprehensively analyze their core competencies in each subsegment
  • To analyze the competitive developments, such as agreements, partnerships, acquisitions, and product/solution launches in the field service management market

Scope of Report

Report Metrics

Details

Market size available for years

2017-2024

Base year considered

2018

Forecast period

2019-2024

Forecast units

Value (USD)

Segments covered

Components (Solutions and Services), Deployment Type, Organization Size, Industry Vertical, and Region

Geographies covered

North America, Europe, APAC, Latin America, and MEA

Companies covered

It includes 17 major vendors, namely, Oracle (US), Microsoft (US), IFS (Sweden), ClickSoftware (US), ServiceMax (US), Astea (US), Comarch (Poland), SAP (Germany), Salesforce (US), Trimble (US), Infor (US), OverIT (Italy), ServicePower (US), FieldAware (US), GEOCONCEPT (France), FieldEZ (India), and Zinier (US).

This research report categorizes the field service management market to forecast revenues and analyze trends in each of the following submarkets:

By Component, the field service management market is segmented as follows:

  • Component
    • Solutions
      • Schedule, Dispatch, and Route Optimization
      • Customer Management
      • Work Order Management
      • Inventory Management
      • Service Contract Management
      • Reporting and Analytics
      • Others (Billing and Invoicing, and Tracking and Performance Management)
    • Services
      • Consulting
      • Integration and implementation
      • Training and support

Based on Deployment Type, the field service management market has been segmented as follows:

  • On-premises
  • Cloud

By Organization Size, the field service management market has been segmented as follows:

  • SMEs
  • Large Enterprises

Based on Industry Vertical, the field service management market has been segmented as follows:

  • IT and Telecom
  • Healthcare and Life Sciences
  • Manufacturing
  • Transportation and Logistics
  • Construction and Real Estate
  • Energy and Utilities
  • Others (BFSI and retail)

On the basis of Regions, the field service management market has been segmented as follows:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • Rest of Europe
  • APAC
    • Australia and New Zealand (ANZ)
    • China
    • Rest of APAC
  • MEA
    • South Africa
    • United Arab Emirates (UAE)
    • Rest of MEA
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Available Customizations

Along with the market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix gives a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakup of the European field service management market into countries
  • Further breakup of the APAC market into countries
  • Further breakup of the MEA market into countries
  • Further breakup of the Latin American market into countries

Company Information

  • Detailed analysis and profiling of additional market players
Report Code
TC 3048
Published ON
Jul, 2019
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