Field Service Management Market

Field Service Management Market by Solution (Schedule, Dispatch, and Route Optimization, Customer Management, and Work Order Management), Service, Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

Report Code: TC 3048 Apr, 2018, by marketsandmarkets.com

[157 Pages Report] The field service management market was valued at USD 2.12 Billion in 2016 and is expected to reach USD 5.08 Billion by 2023. The global market is expected to grow at a Compound Annual Growth Rate (CAGR) of 14.7% during the forecast period. The forecast period has been considered from 2018 to 2023, whereas 2016 is considered as the base year for estimating the market study.

Objectives of the Study:

The main objective of this report is to define, describe, and forecast the field service management market on the basis of components (solutions and services), deployment types, organization size, industry verticals, and regions. The report provides detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges), influencing the growth of the market. The report forecasts the market size with respect to 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America. The report profiles the key market players and comprehensively analyzes their core competencies. This report also tracks and analyzes the competitive developments, such as mergers and acquisitions, new product developments, and Research and Development (R&D) activities, in the global market.

The research methodology used to estimate and forecast the field service management market began with the collection and analysis of data on the key vendors’ product offerings and business strategies from secondary sources, such as OneSource Business Browser, D&B Hoovers, 10K Wizard, Bloomberg, Thomson StreetEvents, Factiva, IT service providers, technology providers, press releases, and investor presentations of companies, white papers, technology journals, certified publications, and articles by recognized authors, directories, and databases. Vendor offerings were also taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the total market size of the market from the revenues of the key market software tool and service providers. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives.

Field Service Management Market

To know about the assumptions considered for the study, download the pdf brochure

Industry Ecosystem

The field service management ecosystem comprises several vendors, including Accruent (US), Acumatica (US), Astea (US), ClickSoftware (US), Comarch (Poland), Connect My World (India),Coresystems (Switzerland), FieldAware (US), GEOCONCEPT (France), IBM (US), IFS (Sweden), Infor (US), Jobber (Canada), Kickserv (US), Microsoft (US), Oracle (US), OverIT (Italy), Praxedo (France), Salesforce (US), SAP (Germany), ServiceMax (US), ServiceNow (US), ServicePower (UK), ServiceTitan (US), and ServiceTrade (US).

Key Target Audience

  • Field service solution providers
  • Cloud service providers
  • Professional service providers
  • Customer Relationship Management (CRM)/Enterprise Resource Planning (ERP) providers
  • Mobile application developers
  • Telecom Network Operators (TNOs)
  • Government organizations
  • Regulatory bodies
  • Field service managers/supervisors/technicians

Scope of the Report

The research report categorizes the field service management market to forecast the revenues and analyze the trends in each of the following submarkets:

By Component

  • Solutions
  • Schedule, Dispatch, and Route Optimization
  • Customer Management
  • Work Order Management
  • Inventory Management
  • Service Contract Management
  • Tracking and Performance Management
  • Reporting and Analytics
  • Mobile Field Service Management
  • Billing, Invoicing, and Mobile Payments
  • Services
  • Implementation
  • Support and Training
  • Consulting

By Deployment Type

  • On-premises
  • Cloud

By Organization Size

  • Large Enterprises
  • Small and Medium-sized Enterprises (SMEs)

By Industry Vertical

  • Banking, Financial Services, and Insurance (BFSI)
  • Telecom and IT
  • Manufacturing
  • Consumer Goods and Retail
  • Transportation and Logistics
  • Healthcareand Life Sciences
  • Construction and Real Estate
  • Energy and Utilities
  • Others (Government, and Media and Entertainment)

By Region

  • North America
  • Europe
  • MEA
  • APAC
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix that gives a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakdown of the North American field service management market into countries
  • Further breakdown of the European market into countries
  • Further breakdown of the APAC market into countries
  • Further breakdown of the MEA market into countries
  • Further breakdown of the Latin American market into countries

Company Information

  • Detailed analysis and profiling of additional market players

The global field service management market is expected to grow from USD 2.56 Billion in 2018 to USD 5.08 Billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.7% during the forecast period. The increasing adoption of mobile applications and wearable devices among fieldworkers and the efficient planning of project and better work allocation for field workersare expected to drive the market across all regions.

The field service market has been segmented by component (solution and service), deployment type, organization size, industry vertical, and region. The services segment is observing great opportunities and importance among end-users, due to an increase in support and training services. Among solutions, the mobile field service management segment is expected to grow at the highest CAGR during the forecast period, as it helps field service representatives increase their productivity through real-time collaboration among themselves and other office staff.

The cloud deployment type is expected to grow at a higher CAGR during the forecast period. The cloud deployment type is also projected to witness the highest demand, as the cloud-based field service management solutions offer flexibility, scalability, low cost, and real-time access to data, regardless of the location of employees.

Field service management solutions are deployed across various industry verticals, such as Banking, Financial Services, and Insurance (BFSI), telecom and IT, manufacturing, consumer goods and retail, construction and real estate, transportation and logistics, energy and utilities, healthcare and life sciences, and others (Government, and Media and Entertainment). The telecom and IT industry vertical is expected to witness the highest CAGR during the forecast period. Due to the rapid development of telecom capacity and network, field service management solutions provide telecom enterprises with enhanced scheduling across regions. Moreover, field service management solutions empower telecom service providers to manage their work orders, track their workforce, retrieve real-time information from field representatives, and validate compliance requirements. However, the manufacturing industry vertical is estimated to have the largest market size in 2018, as enterprises in this industry vertical are focusing on making their business operations efficient by leveraging the benefits of latest advancements in the IT technology. In addition to this, field service management solutions provide organizations in the manufacturing industry vertical with several advantages, such as shorter billing cycle, enhanced customer satisfaction, increased productivity of business processes, and optimal utilization of workforce.

The global field service management market has been segmented on the basis of regions into North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America to provide a region-specific analysis in the report. The North American region is expected to be the largest revenue-generating region for field service management solution and service providers in 2018. This can be attributed to innovations obtained from Research and Development (R&D) and the adoption of technologies, especially in the developed economies of North America. The APAC region is expected to be the fastest-growing region in the market. The growth in this region is primarily driven by the increasing number of cloud service providers, investments in infrastructures, the growing number of smartphone users, and many emerging industry verticals in the region.

Field Service Management Market

The field service management market faces challenges, such as security concerns related to data confidentiality and slow growth in the developing and underdeveloped economies. These challenges are expected to hinder the growth of this market. The major vendors that offer field service management solutions and services across the globe include Accruent (US), Acumatica (US), Astea (US), ClickSoftware (US), Comarch (Poland), Connect My World (India), Coresystems (Switzerland),  FieldAware (US), GEOCONCEPT (France), IBM (US), IFS (Sweden), Infor (US), Jobber (Canada), Kickserv (US), Microsoft (US), Oracle (US), OverIT (Italy), Praxedo (France), Salesforce (US), SAP (Germany), ServiceMax (US), ServiceNow (US), ServicePower (UK), ServiceTitan (US), ssand ServiceTrade (US). These vendors have adopted different types of organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and mergers and acquisitions, to expand their offerings in the market.

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table of Contents

1 Introduction (Page No. - 15)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 20)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Research Assumptions
    2.4 Limitations

3 Executive Summary (Page No. - 26)

4 Premium Insights (Page No. - 29)
    4.1 Attractive Market Opportunities in the Field Service Management Market
    4.2 Market By Deployment Type
    4.3 Market By Component
    4.4 Market Top 3 Industry Verticals and Regions (2018)
    4.5 Market By Organization Size

5 Market Overview and Industry Trends (Page No. - 32)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Efficient Planning of Projects
                    5.2.1.2 Increasing Adoption of Mobile Apps and Wearable Devices Among Field Workers
                    5.2.1.3 Efficient Work Allocation for Field Workers
           5.2.2 Restraints
                    5.2.2.1 Lack of Expertise in Feeding Real-Time Data Into the Field Service Management Software
           5.2.3 Opportunities
                    5.2.3.1 Requirement for Better Flow of Information to Technicians
                    5.2.3.2 Need for Better Performance Analysis and Integration
           5.2.4 Challenges
                    5.2.4.1 Security Concerns Related to Data Confidentiality
                    5.2.4.2 Slow Growth in Developing and Underdeveloped Economies
    5.3 Market Use Cases
           5.3.1 Use Case #1
           5.3.2 Use Case #2
    5.4 Field Service Management Market: Next-Generation Industry Trends
           5.4.1 AI and Predictive Analytics
           5.4.2 Field Service Automation and Integration
           5.4.3 IoT and Wearable Technologies

6 Market By Component (Page No. - 37)
    6.1 Introduction
    6.2 Solutions
           6.2.1 Schedule, Dispatch, and Route Optimization
           6.2.2 Customer Management
           6.2.3 Work Order Management
           6.2.4 Inventory Management
           6.2.5 Service Contract Management
           6.2.6 Tracking and Performance Management
           6.2.7 Reporting and Analytics
           6.2.8 Mobile Field Service Management
           6.2.9 Billing, Invoicing, and Mobile Payments
    6.3 Services
           6.3.1 Implementation
           6.3.2 Support and Training
           6.3.3 Consulting

7 Field Service Management Market, By Deployment Type (Page No. - 50)
    7.1 Introduction
    7.2 Cloud
    7.3 On-Premises

8 Market By Organization Size (Page No. - 54)
    8.1 Introduction
    8.2 Small and Medium-Sized Enterprises
    8.3 Large Enterprises

9 Field Service Management Market, By Industry Vertical (Page No. - 58)
    9.1 Introduction
    9.2 Banking, Financial Services, and Insurance
    9.3 Telecom and IT
    9.4 Manufacturing
    9.5 Healthcare and Life Sciences
    9.6 Consumer Goods and Retail
    9.7 Transportation and Logistics
    9.8 Construction and Real Estate
    9.9 Energy and Utilities
    9.10 Others

10 Field Service Management Market, By Region (Page No. - 67)
     10.1 Introduction
     10.2 North America
     10.3 Europe
     10.4 Asia Pacific
     10.5 Middle East and Africa
     10.6 Latin America

11 Competitive Landscape (Page No. - 87)
     11.1 Overview
     11.2 Competitive Scenario
             11.2.1 New Product Launches/Upgradations
             11.2.2 Mergers and Acquisitions
             11.2.3 Partnerships and Collaborations

12 Company Profiles (Page No. - 94)
(Business Overview, Products/Services Offered, Recent Developments, MnM View)*
     12.1 Introduction
     12.2 Accruent
     12.3 Acumatica
     12.4 Astea
     12.5 Clicksoftware
     12.6 Comarch
     12.7 Connect My World
     12.8 Coresystems
     12.9 Fieldaware
     12.10 Geoconcept
     12.11 IBM
     12.12 IFS
     12.13 Infor
     12.14 Jobber
     12.15 Kickserv
     12.16 Microsoft
     12.17 Oracle
     12.18 Overit
     12.19 Praxedo
     12.20 Salesforce
     12.21 SAP
     12.22 Servicemax
     12.23 Servicenow
     12.24 Servicepower
     12.25 Servicetitan
     12.26 Servicetrade

*Details on Business Overview, Products/Services Offered, Recent Developments, MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 149)
     13.1 Discussion Guide
     13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.3 Introduction RT: Real-Time Market Intelligence
     13.4 Available Customizations
     13.5 Related Reports
     13.6 Author Details


List of Tables (66 Tables)

Table 1 Currency Conversion
Table 2 Field Service Management Market Size, By Component, 2016–2023 (USD Million)
Table 3 Solutions: Market Size, By Type, 2016–2023 (USD Million)
Table 4 Schedule, Dispatch, and Route Optimization Market Size, By Region, 2016–2023 (USD Million)
Table 5 Customer Management Market Size, By Region, 2016–2023 (USD Million)
Table 6 Work Order Management Market Size, By Region, 2016–2023 (USD Million)
Table 7 Inventory Management Market Size, By Region, 2016–2023 (USD Million)
Table 8 Service Contract Management Market Size, By Region, 2016–2023 (USD Million)
Table 9 Tracking and Performance Management Market Size, By Region, 2016–2023 (USD Million)
Table 10 Reporting and Analytics Market Size, By Region, 2016–2023 (USD Million)
Table 11 Mobile Market Size, By Region, 2016–2023 (USD Million)
Table 12 Billing, Invoicing, and Mobile Payments Market Size, By Region, 2016–2023 (USD Million)
Table 13 Services: Market Size, By Type, 2016–2023 (USD Million)
Table 14 Implementation Market Size, By Region, 2016–2023 (USD Million)
Table 15 Support and Training Market Size, By Region, 2016–2023 (USD Million)
Table 16 Consulting Market Size, By Region, 2016–2023 (USD Million)
Table 17 Field Service Management Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 18 Cloud: Market Size, By Region, 2016–2023 (USD Million)
Table 19 On-Premises: Market Size, By Region, 2016–2023 (USD Million)
Table 20 Market Size By Organization Size, 2016–2023 (USD Million)
Table 21 Small and Medium-Sized Enterprises: Market Size, By Region, 2016–2023 (USD Million)
Table 22 Large Enterprises: Market Size, By Region, 2016–2023 (USD Million)
Table 23 Field Service Management Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 24 Banking, Financial Services, and Insurance: Market Size, By Region, 2016–2023 (USD Million)
Table 25 Telecom and IT: Market Size, By Region, 2016–2023 (USD Million)
Table 26 Manufacturing: Market Size, By Region, 2016–2023 (USD Million)
Table 27 Healthcare and Life Sciences: Market Size By Region, 2016–2023 (USD Million)
Table 28 Consumer Goods and Retail: Market Size By Region, 2016–2023 (USD Million)
Table 29 Transportation and Logistics: Market Size By Region, 2016–2023 (USD Million)
Table 30 Construction and Real Estate: Market Size By Region, 2016–2023 (USD Million)
Table 31 Energy and Utilities: Market Size By Region, 2016–2023 (USD Million)
Table 32 Others: Market Size By Region, 2016–2023 (USD Million)
Table 33 Field Service Management Market Size, By Region, 2016–2023 (USD Million)
Table 34 North America: Market Size By Component, 2016–2023 (USD Million)
Table 35 North America: Market Size By Solution, 2016–2023 (USD Million)
Table 36 North America: Market Size By Service, 2016–2023 (USD Million)
Table 37 North America: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 38 North America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 39 North America: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 40 Europe: Field Service Management Market Size, By Component, 2016–2023 (USD Million)
Table 41 Europe: Market Size By Solution, 2016–2023 (USD Million)
Table 42 Europe: Market Size By Service, 2016–2023 (USD Million)
Table 43 Europe: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 44 Europe: Market Size By Organization Size, 2016–2023 (USD Million)
Table 45 Europe: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 46 Asia Pacific: Field Service Management Market Size, By Component, 2016–2023 (USD Million)
Table 47 Asia Pacific: Market Size By Solution, 2016–2023 (USD Million)
Table 48 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
Table 49 Asia Pacific: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 50 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
Table 51 Asia Pacific: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 52 Middle East and Africa: Field Service Management Market Size, By Component, 2016–2023 (USD Million)
Table 53 Middle East and Africa: Market Size By Solution, 2016–2023 (USD Million)
Table 54 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
Table 55 Middle East and Africa: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 56 Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
Table 57 Middle East and Africa: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 58 Latin America: Field Service Management Market Size, By Component, 2016–2023 (USD Million)
Table 59 Latin America: Market Size By Solution, 2016–2023 (USD Million)
Table 60 Latin America: Market Size By Service, 2016–2023 (USD Million)
Table 61 Latin America: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 62 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 63 Latin America: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 64 New Product Launches/ Upgradations, 2015–2018
Table 65 Mergers and Acquisitions, 2015–2017
Table 66 Partnerships and Collaborations, 2015–2018


List of Figures (41 Figures)

Figure 1 Field Service Management Market Segmentation
Figure 2 Market Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Field Service Management Market: Assumptions
Figure 8 Top 3 Segments With the Largest Market Shares in the Field Service Management Market in 2018
Figure 9 North America is Estimated to Hold the Largest Market Share in 2018
Figure 10 Growing Need for Operational Efficiency is Driving the Market During the Forecast Period
Figure 11 Cloud Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 12 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 13 Manufacturing Industry Vertical and North American Region are Estimated to Hold the Largest Market Shares in the Field Service Management Market in 2018
Figure 14 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 15 Market Drivers, Restraints, Opportunities, and Challenges
Figure 16 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 17 Mobile Field Service Management Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 18 Support and Training Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 19 Cloud Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 20 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Telecom and IT Industry Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 23 North America: Market Snapshot
Figure 24 Asia Pacific: Market Snapshot
Figure 25 Key Developments By the Leading Players in the Field Service Management Market, 2015–2018
Figure 26 Market Evaluation Framework
Figure 27 Geographic Revenue Mix of Top Market Players
Figure 28 Astea: Company Snapshot
Figure 29 Clicksoftware: SWOT Analysis
Figure 30 Comarch: Company Snapshot
Figure 31 IBM: Company Snapshot
Figure 32 IBM: SWOT Analysis
Figure 33 Infor: Company Snapshot
Figure 34 Microsoft: Company Snapshot
Figure 35 Microsoft: SWOT Analysis
Figure 36 Oracle: Company Snapshot
Figure 37 Oracle: SWOT Analysis
Figure 38 Salesforce: Company Snapshot
Figure 39 SAP: Company Snapshot
Figure 40 SAP: SWOT Analysis
Figure 41 Servicenow: Company Snapshot


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Report Code
TC 3048
Published ON
Apr, 2018
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