Field Service Management Market

Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026

Report Code: TC 3048 Sep, 2021, by marketsandmarkets.com

[289 Pages Report] The Field Service Management (FSM) market size is expected to grow from USD 3.2 billion in 2021 to USD 5.7 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period. The COVID-19 pandemic has boosted field service solution adoption across industry verticals as the users move to leverage field service solutions advantages, such as expansions and less cost. Despite the global economic slowdown, around 50% of subscription companies are expanding at a similar pace without any negative influence due to the COVID-19 pandemic.

Field Service Management Market

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COVID-19 Impact FSM Market

Due to the COVID 19 outbreak, organizations across the globe are experiencing huge changes in the way products and services are bought and sold. Many studies and survey organizations, including large enterprises and SMEs, have increased their marketing spend during and after the COVID-19 lockdown situation. The COVID-19 pandemic has affected every segment of the society, including individuals and businesses. The technological ecosystem has been playing a pivotal role across the globe. Field service management firms are experiencing immense pressure to effectively lead teams and ensure safety compliance with the outbreak of COVID-19. There is no space for miscommunication or distrust. According to Harvard Business Review, before the pandemic, the US average for organizational trust was only 70%. Seeing that stressful situations exacerbate fear and distrust, it is even more critical at this point of time to focus on developing confidence within the organization. Various pricing strategies are being implemented by the vendors to survive in the competitive market environment, especially after the pandemic. Many software vendors are adopting customer-centric pricing strategies enabled by technological advancements. In March 2020, ServiceMax offered free availability of its communication platform named Zinc for their new customers. This offering aims to establish direct communication of the fieldwork team across the service delivery chain to help serve customers in real-time by maintaining safety during the pandemic. Many companies are increasingly adopting policies, such as Bring Your Own Device (BYOD), which allow their technicians to use their devices such as mobile phones and laptops for work, which is not only reducing the overall IT cost but offering availability of tools for field workers and their safety too. Due to the COVID-19 outbreak, field service solutions have gained momentum in traction, as companies have altered their annual budgets and preferences to get through during this pandemic. Also, companies across the world are financing heavily in field service solutions to continue operations.  According to a survey by Copperberg, about 35% of organizations have invested in remote support technology because of COVID-19. The COVID-19 pandemic has also boosted field service solution adoption across industry verticals as the users move to leverage field service solutions advantages, such as expansions and less cost. Despite the global economic slowdown, around 50% of subscription companies are expanding at a similar pace without any negative influence due to the COVID-19 pandemic. Retailers need to reallocate financial and human resources in the wake of the pandemic and COVID-19 shutdowns to digital innovation.

FSM Market Dynamics

Drivers: Increase in adoption of automation and digitalization in the field services industry

The real-time monitoring of the field service technicians helps in the timely dispatch of the nearest technician to resolve an issue. In addition, it also provides field technicians with the essential customer & case data and step-by-step guidance required to solve a client’s problem and improve first-time fix rates. Technicians can remotely reboot a machine or upload new software through mobility powered field service management solutions instead of going to the site. Equipping technicians with the correct information through a mobile application is expected to boost revenue by field-based sales. Customers can track the technician’s movement by real-time visibility into the mobile application and be assured of the help approaching in promised time. The adoption of mobility field service solutions facilitates service organizations to gain better control on the field operations, make better business decisions, and deliver fast services to their customers. Service organizations can take advantage of the latest hardware, software, and communications features available in the market by adopting a cloud-based field service solution. Additionally, technicians can automate many aspects of their jobs, such as scheduling, routing, invoicing, and dispatch. According to the Service Council, 84% of field service executives have little or no reservations about using a cloud-based service, and many have already adopted it.

Restraints: Security concerns of organizations related to data confidentiality

Most field service data resides on servers behind corporate firewalls and security systems. However, devices that access this data do not have such protection. Mobile devices that technicians bring to the job sites are vulnerable to attacks, especially if they are connected to unsecured Wi-Fi networks. With the increasing digitization, there has been a corresponding rise in the number of cyberattacks. Hence, data security has become a major concern among organizations. There is low awareness among firms that they need to have cyber-specific strategies to protect their data. There is a significant rise in cybersecurity concerns with the transfer of data from the field to the cloud, as servers, networks, and communication channels can be attacked by malicious parties. Several solution providers are developing digital twin solutions to test and build all types of equipment in a virtual environment, as well as predict asset conditions and unplanned failures. If these applications are compromised, they can reveal elements of Intellectual Property (IP), including details of automation and control systems operations. Hence, service organizations from highly regulated industries are hesitant to adopt modern asset performance management solutions. Also, the advanced mobile workers or BYOD policies allow field technicians to bring their devices to the field site. These personal devices are susceptible to attacks when they are connected to an unsecured network.

Challenges: Field service organizations are facing the need to reduce site visits to minimize human-to-human contact due to outbreak of Covid-19, resulting in issues such as clear communications with customers and assistance.

Despite significant medical progress over the last few decades, infectious diseases still pose a considerable threat to society. While some diseases are endemic to specific regions, others can spread, becoming epidemics or pandemics. While the most crucial aspect of an epidemic is the loss of human life, the spread of a virus also has significant repercussions for national or regional economies. The outbreak of any disease impacts trade among countries, further hampering the functioning of international supply chains. For instance, in 2020, the outbreak of the COVID-19 pandemic affected the world’s economy. COVID-19 emerged from Wuhan, China, and has affected the Chinese economy drastically. The field service industry is facing issues, such as decreasing calls for services. Some organizations have experienced a 12% decrease in daily call volumes. Industries such as energy and oil & gas are observing a decline in the demand globally. Several field service organizations are facing the need to reduce site visits to minimize human-to-human contact, resulting in issues such as clear communications with customers and assistance.

Opportunities: Emergence of technologies, such as augmented reality

Many technologies are making their way into the mainstream environment. This is seen in the field service management industry as well. Today, field service organizations seek to increase their operational efficiency through technologies such as augmented reality (AR) and virtual reality (VR). AR provides increased efficiency, especially with training and repairing modules and uploading sensor information to the technician’s AR glasses. This guides the technician through the process and also allows him to look inside the device and assess temperature, sensor, and pressure data. This also allows the technician to visually inspect the device without physically interacting with it, leading to the elimination of distractions and the need to look through manuals for hours. The result is gained efficiently, which translates into cost savings and satisfied customers. Field service technicians and customer service representatives will be able to virtually guide customers through maintenance or repair procedures. For minor repairs and service calls, a field technician may take a customer through a virtual tour to help them fix simple problems.

FSM market Ecosystem

Field Service Management Market

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Based on component, solutions segment to be a larger contributor to the FSM market growth during the forecast period

Field service management solutions provide various services such as work order management, inventory management, scheduling, and dispatching, to simplify the work of the employees, streamline the workforce in organizations, and provide them with time to focus on more significant business aspects. Field service management solutions include time and attendance, leave and absence management, workforce analytics, and other solutions, such as fatigue management and task management, which help in maintaining various HR activities and analyzing data for core business processes. Field service optimization, increased usage of remote IoT connectivity, and the emergence of AR/VR in field-based verticals, such as energy and utilities, oil and gas, manufacturing, and construction and real estate, rapidly fuel the demand for field service management solutions. However, due to the COVID-19 pandemic, the output of these verticals has declined, which has directly affected the production. With this decrease, the usage of field services has also decreased. Several manufacturing plants across the globe have been closed due to containment measures. However, these verticals are now slowly starting their routine workflow

Based on solutions, the schedule, dispatch, and route optimization segment to be a larger contributor to the FSM market during the forecast period

The schedule, dispatch, and route optimization solution is gaining popularity in the field service landscape. It is used to collaboratively manage the workforce and enhance dispatch operations. The solution facilitates clients to maximize their output by allocating jobs to field representatives. It allocates jobs to field representatives based on their skills and current location to deliver services in minimum time. Dispatching is the process where the user sends out an employee (an engineer, specialist, or technician) to fix a problem or provide a solution. The process of dispatching is critical for customer satisfaction. To retain previous customers and satisfy the new ones, this is a very important business requirement. The solution enables field service organizations to schedule and dispatch resources as per the policy defined by them pertaining to customers, organizations, and regulatory requirements. The route optimization feature helps in finding the best possible route between two locations. The solution offers various advantages, such as automated scheduling decisions for real-time collaboration, complete visibility, fast service delivery, and enhanced customer experience. Other factors driving the growth of this segment include the rising demand for faster service delivery and the need to proactively manage service requests by automating scheduled requests as per business requirements.

Based on services, the implementation and integration segment to be a larger contributor to the FSM market growth during the forecast period

Professional services include the assistance provided to a company by external sources. These services include system integration and implementation, too. Companies that offer professional services encompass technical consultants, dedicated project management teams, and enterprise video experts that specialize in the design and delivery of critical decision support software, tools, services, and expertise. Integration and implementation services are likely to share large revenues in the estimated year, as they enable clients to appropriately deploy and integrate field service management solutions with their existing systems, such as ERP and CRM. These services are provided by trained and technically expert professionals who can ensure the accurate deployment of field service management solutions. The market for field service management solutions is expected to grow because these solutions deliver field services in lesser time and cost.

Based on organization size, the large enterprises segment to be a larger contributor to the FSM market growth during the forecast period

The affordability and high economies of scale enable organizations to leverage the benefits of FSM. Large enterprises have various departments and a decentralized workforce. The adoption of field service management solutions is higher in large enterprises, and the trend is expected to continue during the forecast period. Field service management solutions are important for large enterprises, as they have a large workforce, large volumes of documentation, and have to maintain extensive customer records.

Large enterprises face challenges in assigning work orders to field technicians and engineers. If work orders are not managed efficiently by large enterprises, they can lead to increased costs and lesser productivity. This can also lead to a loss of customer loyalty and market share. Large enterprises are focusing on adopting field service management solutions to centrally manage their business processes and critical data of their workforce and customers. These factors are expected to contribute to the growth of the large enterprise segment.

Based on deployment mode, the on-Premise segment to be a larger contributor to the FSM market growth during the forecast period

The on-premise deployment field service accounts for a larger market share in the field service management market, by deployment type, owing to the security and flexibility provided by them while retrieving data, as field service enterprises deal with sensitive and confidential data about customers and companies. These enterprises use on-premise field service management solutions to have total control over information security about the customer and company. On-premise solutions are installed and hosted in an organization’s IT infrastructure and are managed by its internal IT staff. They require high initial investment by organizations, though they do not require incremental costs throughout the ownership, as in the case of cloud deployment. They limit the dependency of companies on third-party applications, which can be a threat to the sensitive information of end users. The ease of integration with the existing IT infrastructure and systems is high compared to the cloud deployment type.

Based on verticals, the manufacturing vertical to be a larger contributor to the FSM market growth during the forecast period

The field service management for manufacturing organizations is a booming business. To help minimize machine downtime, manufacturing organizations are now looking to Industry 4.0 technologies that provide advancements, such as intelligent predictive maintenance and IoT, to detect anomalies in machines and send out real-time alert notifications. According to an industry expert report, manufacturing organizations in Southeast Asia stand to reduce equipment downtime by half before 2025 by implementing such technologies. A field service management (FSM) solution uses the predictive maintenance or IoT triggers to generate work activities; and, in real-time, find the best-suited field technician to be on-site to perform the work activity. This is done via built-in intelligent scheduling, dispatching, and optimized algorithms. FSM solutions should provide the field service technician with all the information and guidance necessary to execute the task most efficiently. With the help of FSM solutions, manufacturers are capable of augmenting their business efficiency and consumer relationships.

APAC to grow at the highest CAGR during the forecast period

The APAC region is among the digital hubs of the world. Businesses in this region have been quick to identify the benefits of tech-enabled marketing solutions as a facilitator of digital transformation. The high growth of the market in APAC can be attributed to the high consumer spending and internet penetration, rising number of business processes, springing startups having limited IT budgets, and increasing adoption of cloud technologies. Furthermore, various global FSM solution provider including FieldEz has their businesses in the region due to the region's low-cost benefits and high availability of the workforce, with which adoption of FSM solutions is expected to increase rapidly in future across the region. The region has witnessed increasing support from the government for the growth of SMEs and has a growing retail and e-commerce market, which drives the demand for FSM solutions. Furthermore, the adoption of cloud-based solutions and services is further boosting the market growth in the region. Additionally, the growing number of startups focusing on developing FSM solutions for enterprises across various verticals is expected to drive the regional market growth during the forecast period.

Field Service Management Market by Region

Key Market Players

The FSM market is dominated by companies such as Oracle(US), Microsoft(US), Salesforce(US), IFS(Sweden), ServiceMax(US), SAP (Germany), Infor(US), Trimble(US), Comarch(Poland), ServicePower(US), OverIT(Italy), FieldAware(US), Geoconcept(France), Zinier(US), Accruent(US). These vendors have a large customer base and strong geographic footprint along with organized distribution channels, which helps them to increase revenues.

Scope of Report

Report Metrics

Details

Market size available for years

2016-2026

Base year considered

2020

Forecast period

2021-2026

Forecast units

Value (USD Million)

Segments covered

Component (Solution and Services), Deployment Mode, Organization Size, Verticals, and Regions

Regions covered

North America, Europe, APAC, MEA, and Latin America

Companies covered

Oracle(US), Microsoft(US), Salesforce(US), IFS(Sweden), ServiceMax(US), SAP (Germany), Infor(US), Trimble(US), Comarch(Poland), ServicePower(US), OverIT(Italy), FieldAware(US), Geoconcept(France), Zinier(US), Accruent(US)

This research report categorizes the FSM market to forecast revenue and analyze trends in each of the following submarkets:

Based on the components:

  • Solution
  • Services

Based on the solutions:

  • Schedule, Dispatch, and Route Optimization
  • Customer Management
  • Work Order Management
  • Inventory Management
  • Service Contract Management
  • Reporting and Analytics
  • Other Solutions (Billing, Invoicing, Tracking and Performance Management)

Based on the services:

  • Integration and implementation
  • Training and Support
  • Consulting

Based on the Deployment Type:

  • On-Premise
  • Cloud

Based on the Organization Size:

  • Large Enterprises
  • SMEs

Based on the verticals:

  • Telecom
  • IT and IteS
  • Healthcare and Life Sciences
  • Manufacturing
  • Construction and Real Estate
  • Transportation and Logistics
  • Energy and Utilities
  • Oil and Gas
  • Other Verticals (BFSI and Retail)

Based on regions:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • APAC
    • China
    • Japan
    • India
    • Rest of APAC
  • Middle East
    • UAE
    • Saudi Arabia
    • South Africa
    • Rest of MEA
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Rest of Latin America

Recent Developments

  • In August 2021, Microsoft released an update which will allow administrators to easily embed a Dynamics 365 Customer Voice survey into their Field Service customer experience portal as part of the Track my technician experience. The survey will be offered to customers as a natural step in their booking lifecycle following a completed service visit. Survey results are tied back to the completed booking, providing insights that can be correlated to actions taken during that service visit.
  • In July 2021, ServiceMax has signed a definitive agreement to acquire LiquidFrameworks, a leading mobile field operations management solutions company, specializing in the energy industry, from Luminate Capital Partners, a private equity firm investing in growth and enterprise software companies. The acquisition enables ServiceMax to expand its field service management solutions to meet the unique challenges of the energy sector.
  • In April 2021, Dynamics 365 for field service made general availability of a new feature – Track my technician, which has automated service visit reminders that will ensure customers are ready and available when the technician arrives, eliminating wasted trips due to customer unavailability. Real-time location tracking while the technician is on the way helps your customers better plan their day around a service visit.
  • In April 2021, Salesforce has rolled out new features in their latest Spring Release ‘21 for Salesforce Field Service, which includes the briefcase builder, appointment assistant, and point-to-point predictive routing. With “Briefcase Builder,” field service administrators have greater control over which records are available to technicians working offline.
  • In March 2021, IFS Cloud integrates all IFS enterprise products under a single--user interface and unified data model, which enables customers to implement and get value faster.
  • In March 2021, ServiceMax announced the debut of ServiceMax Engage, an intuitive mobile application that connects field service organizations with their end customers to increase service visibility, elevate the customer experience, and ensure asset data quality.
  • In Feb 2021, ServicePower launched its insurance-focused solution suite called ServiceP&C. It expands Solution Portfolio to include Insurance-Focused Field Service Capabilities to improve the customer journey and adjuster efficiency.

Frequently Asked Questions (FAQ):

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TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 27)
    1.1 INTRODUCTION TO COVID–19
    1.2 COVID–19 HEALTH ASSESSMENT
           FIGURE 1 COVID–19: GLOBAL PROPAGATION
           FIGURE 2 COVID–19 PROPAGATION: SELECT COUNTRIES
    1.3 COVID–19 ECONOMIC ASSESSMENT
           FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
           1.3.1 COVID–19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
                    FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY
                    FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
    1.4 OBJECTIVES OF THE STUDY
    1.5 MARKET DEFINITION
           1.5.1 INCLUSIONS AND EXCLUSIONS
    1.6 MARKET SCOPE
           1.6.1 MARKET SEGMENTATION
           1.6.2 REGIONS COVERED
           1.6.3 YEARS CONSIDERED FOR THE STUDY
    1.7 CURRENCY CONSIDERED
           TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
    1.8 STAKEHOLDERS
    1.9 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY (Page No. - 37)
    2.1 RESEARCH DATA
           FIGURE 6 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Breakup of primary profiles
                               FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
                               TABLE 2 PRIMARY RESPONDENTS: MARKET
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
           FIGURE 8 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
           FIGURE 9 FIELD SERVICE MANAGEMENT MARKET: TOP–DOWN AND BOTTOM–UP APPROACHES
           FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF FSM FROM VENDORS
           FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM–UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF FSM VENDORS
           FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY –APPROACH 2 (DEMAND SIDE): FIELD SERVICE MANAGEMENT MARKET
           FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION
           FIGURE 14 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM THE SUPPLY SIDE
           FIGURE 15 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM COMPONENT (1/2)
    2.4 MARKET FORECAST
           TABLE 3 FACTOR ANALYSIS
    2.5 COMPANY EVALUATION MATRIX METHODOLOGY
           FIGURE 16 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
           FIGURE 17 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.7 ASSUMPTIONS FOR THE STUDY
    2.8 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY (Page No. - 53)
    FIGURE 18 FIELD SERVICE MANAGEMENT MARKET: GLOBAL SNAPSHOT, 2019–2026
    FIGURE 19 TOP–GROWING SEGMENTS IN THE MARKET
    FIGURE 20 SOLUTION SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 21 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION SEGMENT EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 22 INTEGRATION AND IMPLEMENTATION SEGMENT EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 23 ON–PREMISE SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 24 LARGE ENTERPRISES SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 25 TOP VERTICALS IN THE FSM MARKET, 2019–2026 (USD MILLION)
    FIGURE 26 NORTH AMERICA EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD

4 PREMIUM INSIGHTS (Page No. - 62)
    4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET
           FIGURE 27 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE THE MARKET’S GROWTH
    4.2 MARKET, BY COMPONENT, 2021 VS. 2026
           FIGURE 28 SOLUTION SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE BY 2026
    4.3 MARKET, BY DEPLOYMENT MODE, 2021 VS. 2026
           FIGURE 29 ON–PREMISE SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE BY 2026
    4.4 MARKET, BY ORGANIZATION SIZE, 2021 VS. 2026
           FIGURE 30 LARGE ENTERPRISES EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE BY 2026
    4.5 FSM MARKET, BY VERTICAL, 2021 VS. 2026
           FIGURE 31 MANUFACTURING SEGMENT EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE BY 2026
    4.6 MARKET INVESTMENT SCENARIO
           FIGURE 32 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 66)
    5.1 INTRODUCTION
    5.2 MARKET DYNAMICS
           FIGURE 33 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FIELD SERVICE MANAGEMENT MARKET
           5.2.1 DRIVERS
                    5.2.1.1 Increase in adoption of automation and digitalization in the field services industry
                    5.2.1.2 Increase in adoption of BYOD and mobile–based FSM solutions
                    5.2.1.3 Increasing need for predictive analytics
                    5.2.1.4 Rise in demand of mobility for real–time visibility
           5.2.2 RESTRAINTS
                    5.2.2.1 Security concerns of organizations related to data confidentiality
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Emergence of technologies, such as augmented reality
                    5.2.3.2 New sales opportunities by technicians and CRM in–order to improve the organization’s revenue
           5.2.4 CHALLENGES
                    5.2.4.1 Field service organizations are facing the need to reduce site visits to minimize human–to–human contact due to the outbreak of Covid–19, resulting in issues such as clear communications with customers and assistance
                    5.2.4.2 Tracking the workforce in real–time, especially when they are off–field, is a major challenge
                    5.2.4.3 Ensuring the safety and liability concerns for workers visiting hazardous locations is one of the most important issues for many organizations
    5.3 COVID–19–DRIVEN MARKET DYNAMICS
           5.3.1 DRIVERS AND OPPORTUNITIES
           5.3.2 RESTRAINTS AND CHALLENGES
    5.4 COVID–19 IMPACT
           FIGURE 34 COVID–19 ANALYSIS, 2019–2026
           5.4.1 VENDOR INSIGHTS
           5.4.2 REGIONAL INSIGHTS
           5.4.3 VERTICAL INSIGHTS
    5.5 CASE STUDY ANALYSIS
           5.5.1 CASE STUDY 1: MAXIMIZING SERVICE EFFICIENCY WITH INSIGHTS
           5.5.2 CASE STUDY 2: MORE TIME FOR CUSTOMER–FACING ACTIVITIES AND LESS EFFORT FOR SCHEDULING
           5.5.3 CASE STUDY 3: IMPROVED CUSTOMER EXPERIENCE AND SHORTER TURN AROUND TIMES
           5.5.4 CASE STUDY 4: INCREASE EFFICIENCY AND CUSTOMER SATISFACTION WITH A SINGLE ENTERPRISE SOFTWARE PLATFORM
    5.6 ECOSYSTEM
           FIGURE 35 ECOSYSTEM ANALYSIS: FIELD SERVICE MANAGEMENT MARKET
           TABLE 4 MARKET: ECOSYSTEM
    5.7 VALUE CHAIN ANALYSIS
           FIGURE 36 VALUE CHAIN ANALYSIS: FSM MARKET
    5.8 PRICING ANALYSIS
           5.8.1 INTRODUCTION
    5.9 PATENT ANALYSIS
           FIGURE 37 NUMBER OF PATENTS PUBLISHED, 2010–2020
           FIGURE 38 TOP FIVE PATENT OWNERS IN THE UNITED STATES
           TABLE 5 TOP TEN PATENT OWNERS (UNITED STATES)
    5.10 TECHNOLOGY ANALYSIS
           5.10.1 MACHINE LEARNING
           5.10.2 ARTIFICIAL INTELLIGENCE (AI)
           5.10.3 INTERNET OF THINGS (IOT)
           5.10.4 AUGMENTED REALITY (AR)
    5.11 PORTER’S FIVE FORCES MODEL
                    FIGURE 39 FIELD SERVICE MANAGEMENT: PORTER’S FIVE FORCES ANALYSIS
                    TABLE 6 FIELD SERVICE MANAGEMENT SOLUTION: PORTER’S FIVE FORCES ANALYSIS
           5.11.1 THREAT OF NEW ENTRANTS
           5.11.2 THREAT OF SUBSTITUTES
           5.11.3 BARGAINING POWER OF SUPPLIERS
           5.11.4 BARGAINING POWER OF BUYERS
           5.11.5 INTENSITY OF COMPETITIVE RIVALRY
    5.12 REGULATIONS
           5.12.1 NORTH AMERICA
           5.12.2 EUROPE
           5.12.3 ASIA PACIFIC
           5.12.4 MIDDLE EAST AND AFRICA
           5.12.5 LATIN AMERICA
    5.13 TRENDS/DISRUPTIONS IMPACTING BUYERS
                    FIGURE 40 FSM MARKET: TRENDS/ DISRUPTIONS IMPACTING BUYERS

6 FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT (Page No. - 91)
    6.1 INTRODUCTION
           6.1.1 COMPONENT: MARKET DRIVERS
           6.1.2 COMPONENT: COVID–19 IMPACT
                    FIGURE 41 SERVICES SEGMENT EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 7 MARKETSIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                    TABLE 8 MARKETSIZE, BY COMPONENT, 2021–2026 (USD MILLION)
    6.2 SOLUTION
           FIGURE 42 WORK ORDER MANAGEMENT SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
           TABLE 9 MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
           TABLE 10 FSM MARKET SIZE, BY SOLUTION,  2021–2026 (USD MILLION)
           TABLE 11 SOLUTION: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 12 SOLUTION: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.1 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION
                    TABLE 13 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 14 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.2 CUSTOMER MANAGEMENT
                    TABLE 15 CUSTOMER MANAGEMENT: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 16 CUSTOMER MANAGEMENT: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.3 WORK ORDER MANAGEMENT
                    TABLE 17 WORK ORDER MANAGEMENT: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 18 WORK ORDER MANAGEMENT: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.4 INVENTORY MANAGEMENT
                    TABLE 19 INVENTORY MANAGEMENT: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 20 INVENTORY MANAGEMENT: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.5 SERVICE CONTRACT MANAGEMENT
                    TABLE 21 SERVICE CONTRACT MANAGEMENT: MARKET SIZE, BY REGION, 2016–2020 (USD MILION)
                    TABLE 22 SERVICE CONTRACT MANAGEMENT: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.6 REPORTING AND ANALYTICS
                    TABLE 23 REPORTING AND ANALYTICS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 24 REPORTING AND ANALYTICS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.7 OTHERS
                    TABLE 25 OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 26 OTHERS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    6.3 SERVICES
           FIGURE 43 INTEGRATION AND IMPLEMENTATION SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
           TABLE 27 MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
           TABLE 28 MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
           TABLE 29 SERVICES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 30 SERVICES: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.3.1 CONSULTING
                    TABLE 31 CONSULTING: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 32 CONSULTING: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.3.2 INTEGRATION AND IMPLEMENTATION
                    TABLE 33 INTEGRATION AND IMPLEMENTATION: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 34 INTEGRATION AND IMPLEMENTATION: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.3.3 TRAINING AND SUPPORT
                    TABLE 35 TRAINING AND SUPPORT: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 36 TRAINING AND SUPPORT: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE (Page No. - 109)
    7.1 INTRODUCTION
           7.1.1 DEPLOYMENT MODE: MARKET DRIVERS
           7.1.2 DEPLOYMENT MODE: COVID–19 IMPACT
                    FIGURE 44 CLOUD SEGMENT EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 37 MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                    TABLE 38 MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION)
    7.2 ON–PREMISE
           TABLE 39 ON–PREMISE: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 40 ON–PREMISE: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    7.3 CLOUD
           TABLE 41 CLOUD: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 42 CLOUD: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE (Page No. - 114)
    8.1 INTRODUCTION
           8.1.1 ORGANIZATION SIZE: MARKET DRIVERS
           8.1.2 ORGANIZATION SIZE: COVID–19 IMPACT
                    FIGURE 45 SMES SEGMENT EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 43 MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                    TABLE 44 MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
    8.2 LARGE ENTERPRISES
           TABLE 45 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 46 LARGE ENTERPRISES: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    8.3 SMES (SMALL AND MEDIUM–SIZED ENTERPRISES)
           TABLE 47 SMES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 48 SMES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL (Page No. - 120)
    9.1 INTRODUCTION
           9.1.1 VERTICALS: MARKET DRIVERS
           9.1.2 VERTICALS: COVID–19 IMPACT
                    FIGURE 46 TRANSPORTATION AND LOGISTICS VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                    TABLE 49 MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
                    TABLE 50 MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
    9.2 TELECOM
           TABLE 51 TELECOM: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 52 TELECOM: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.3 IT AND ITES
           TABLE 53 IT AND ITES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,  2016–2020 (USD MILLION)
           TABLE 54 IT AND ITES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.4 HEALTHCARE AND LIFE SCIENCES
           TABLE 55 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 56 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.5 MANUFACTURING
           TABLE 57 MANUFACTURING: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 58 MANUFACTURING: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.6 CONSTRUCTION AND REAL ESTATE
           TABLE 59 CONSTRUCTION AND REAL ESTATE: FSM MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 60 CONSTRUCTION AND REAL ESTATE: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.7 TRANSPORTATION AND LOGISTICS
           TABLE 61 TRANSPORTATION AND LOGISTICS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 62 TRANSPORTATION AND LOGISTICS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.8 ENERGY AND UTILITIES
           TABLE 63 ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 64 ENERGY AND UTILITIES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.9 OIL AND GAS
           TABLE 65 OIL AND GAS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 66 OIL AND GAS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.10 OTHERS
           TABLE 67 OTHER VERTICALS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 68 OTHER VERTICALS: FSM MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

10 FIELD SERVICE MANAGEMENT MARKET, BY REGION (Page No. - 136)
     10.1 INTRODUCTION
               FIGURE 47 ASIA PACIFIC TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD
               TABLE 69 MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 70 MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
     10.2 NORTH AMERICA
             10.2.1 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
             10.2.2 NORTH AMERICA: COVID–19 IMPACT
                       FIGURE 48 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 71 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 72 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 73 NORTH AMERICA: MARKET SIZE,  BY SOLUTION, 2016–2020 (USD MILLION)
                       TABLE 74 NORTH AMERICA: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
                       TABLE 75 NORTH AMERICA: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
                       TABLE 76 NORTH AMERICA: FSM MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
                       TABLE 77 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 78 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 79 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 80 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 81 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
                       TABLE 82 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 83 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 84 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.2.3 UNITED STATES
                       TABLE 85 UNITED STATES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 86 UNITED STATES: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 87 US: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 88 US: MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION)
             10.2.4 CANADA
                       TABLE 89 CANADA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 90 CANADA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 91 CANADA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 92 CANADA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
     10.3 EUROPE
             10.3.1 EUROPE: FIELD SERVICE MANAGEMENT MARKET DRIVERS
             10.3.2 EUROPE: COVID–19 IMPACT
                       TABLE 93 EUROPE: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 94 EUROPE: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 95 EUROPE: MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
                       TABLE 96 EUROPE: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
                       TABLE 97 EUROPE: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
                       TABLE 98 EUROPE: MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
                       TABLE 99 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 100 EUROPE: FSM MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 101 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 102 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 103 EUROPE: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
                       TABLE 104 EUROPE: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 105 EUROPE: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 106 EUROPE: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.3.3 UNITED KINGDOM
                       TABLE 107 UK: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 108 UK: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 109 UK: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 110 UK: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.3.4 GERMANY
                       TABLE 111 GERMANY: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 112 GERMANY: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 113 GERMANY: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 114 GERMANY: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.3.5 FRANCE
                       TABLE 115 FRANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 116 FRANCE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 117 FRANCE: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 118 FRANCE: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.3.6 REST OF EUROPE
                       TABLE 119 REST OF EUROPE: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 120 REST OF EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 121 REST OF EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 122 REST OF EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
     10.4 ASIA PACIFIC
             10.4.1 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET DRIVERS
             10.4.2 ASIA PACIFIC: COVID–19 IMPACT
                       FIGURE 49 ASIA PACIFIC: MARKET SNAPSHOT
                       TABLE 123 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 124 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 125 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
                       TABLE 126 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
                       TABLE 127 ASIA PACIFIC: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
                       TABLE 128 ASIA PACIFIC: MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
                       TABLE 129 ASIA PACIFIC: FSM MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 130 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 131 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 132 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 133 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
                       TABLE 134 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 135 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 136 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.4.3 CHINA
                       TABLE 137 CHINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 138 CHINA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 139 CHINA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 140 CHINA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.4.4 JAPAN
                       TABLE 141 JAPAN: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 142 JAPAN: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 143 JAPAN: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 144 JAPAN: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.4.5 INDIA
                       TABLE 145 INDIA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 146 INDIA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 147 INDIA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 148 INDIA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.4.6 REST OF ASIA PACIFIC
                       TABLE 149 REST OF ASIA PACIFIC: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 150 REST OF ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 151 REST OF ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 152 REST OF ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
     10.5 MIDDLE EAST & AFRICA
             10.5.1 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
             10.5.2 MIDDLE EAST & AFRICA: COVID–19 IMPACT
                       TABLE 153 MIDDLE EAST & AFRICA: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 154 MIDDLE EAST & AFRICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 155 MIDDLE EAST & AFRICA: MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
                       TABLE 156 MIDDLE EAST & AFRICA: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
                       TABLE 157 MIDDLE EAST & AFRICA: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
                       TABLE 158 MIDDLE EAST & AFRICA: MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
                       TABLE 159 MIDDLE EAST & AFRICA: FSM MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 160 MIDDLE EAST & AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 161 MIDDLE EAST & AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 162 MIDDLE EAST & AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 163 MIDDLE EAST & AFRICA: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
                       TABLE 164 MIDDLE EAST & AFRICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 165 MIDDLE EAST & AFRICA: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 166 MIDDLE EAST & AFRICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.5.3 UNITED ARAB EMIRATES
                       TABLE 167 UNITED ARAB EMIRATES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 168 UNITED ARAB EMIRATES: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 169 UNITED ARAB EMIRATES: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 170 UNITED ARAB EMIRATES: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.5.4 SAUDI ARABIA
                       TABLE 171 SAUDI ARABIA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 172 SAUDI ARABIA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 173 SAUDI ARABIA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 174 SAUDI ARABIA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.5.5 SOUTH AFRICA
                       TABLE 175 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 176 SOUTH AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 177 SOUTH AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 178 SOUTH AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.5.6 REST OF MIDDLE EAST & AFRICA
                       TABLE 179 REST OF MIDDLE EAST & AFRICA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 180 REST OF MIDDLE EAST & AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 181 REST OF MIDDLE EAST & AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 182 REST OF MIDDLE EAST & AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
     10.6 LATIN AMERICA
             10.6.1 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
             10.6.2 LATIN AMERICA: COVID–19 IMPACT
                       TABLE 183 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 184 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 185 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION)
                       TABLE 186 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION)
                       TABLE 187 LATIN AMERICA: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
                       TABLE 188 LATIN AMERICA: MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
                       TABLE 189 LATIN AMERICA MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 190 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 191 LATIN AMERICA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 192 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 193 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
                       TABLE 194 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 195 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 196 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.6.3 BRAZIL
                       TABLE 197 BRAZIL: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 198 BRAZIL: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 199 BRAZIL: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 200 BRAZIL: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.6.4 MEXICO
                       TABLE 201 MEXICO: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 202 MEXICO: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 203 MEXICO: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 204 MEXICO: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.6.5 ARGENTINA
                       TABLE 205 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 206 ARGENTINA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 207 ARGENTINA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 208 ARGENTINA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
             10.6.6 REST OF LATIN AMERICA
                       TABLE 209 REST OF LATIN AMERICA: FSM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 210 REST OF LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 211 REST OF LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 212 REST OF LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)

11 COMPETITIVE LANDSCAPE (Page No. - 192)
     11.1 INTRODUCTION
               FIGURE 50 MARKET EVALUATION FRAMEWORK
     11.2 RIGHT TO WIN
     11.3 MARKET SHARE OF TOP VENDORS
               TABLE 213 FIELD SERVICE MANAGEMENT: DEGREE OF COMPETITION
               FIGURE 51 FIELD SERVICE MANAGEMENT MARKET: VENDOR SHARE ANALYSIS
     11.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS
               FIGURE 52 HISTORICAL REVENUE ANALYSIS, 2016–2020
     11.5 KEY MARKET DEVELOPMENTS
             11.5.1 NEW LAUNCHES
                       TABLE 214 NEW LAUNCHES, 2018–2021
             11.5.2 DEALS
                       TABLE 215 DEALS, 2018– 2021
             11.5.3 OTHERS
                       TABLE 216 OTHERS, 2018– 2021
     11.6 COMPANY EVALUATION QUADRANT
             11.6.1 STARS
             11.6.2 EMERGING LEADERS
             11.6.3 PERVASIVE PLAYERS
             11.6.4 PARTICIPANTS
                       FIGURE 53 FIELD SERVICE MANAGEMENT MARKET (GLOBAL): COMPANY EVALUATION QUADRANT, 2020
                       TABLE 217 COMPANY SOLUTION FOOTPRINT
                       TABLE 218 COMPANY VERTICAL FOOTPRINT
                       TABLE 219 COMPANY REGION FOOTPRINT
                       TABLE 220 COMPANY FOOTPRINT
     11.7 SME EVALUATION QUADRANT
             11.7.1 RESPONSIVE VENDORS
             11.7.2 PROGRESSIVE VENDORS
             11.7.3 DYNAMIC VENDORS
             11.7.4 PARTICIPANTS
                       TABLE 221 SMES COMPANY FOOTPRINT
                       FIGURE 54 FIELD SERVICE MANAGEMENT MARKET (SMES): COMPANY EVALUATION QUADRANT, 2020

12 COMPANY PROFILES (Page No. - 207)
     12.1 MAJOR PLAYERS
(Business Overview, Products & Services, Key Insights, Recent Developments, MnM View)*
             12.1.1 ORACLE
                       TABLE 222 ORACLE: BUSINESS OVERVIEW
                       FIGURE 55 ORACLE: COMPANY SNAPSHOT
                       TABLE 223 ORACLE: PRODUCTS/ SERVICES OFFERED
                       TABLE 224 ORACLE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES
                       TABLE 225 ORACLE: FSM MARKET: DEALS
             12.1.2 MICROSOFT
                       TABLE 226 MICROSOFT: BUSINESS OVERVIEW
                       FIGURE 56 MICROSOFT: COMPANY SNAPSHOT
                       TABLE 227 MICROSOFT: PRODUCTS/ SERVICES OFFERED
                       TABLE 228 MICROSOFT: MARKET: PRODUCT LAUNCHES
                       TABLE 229 MICROSOFT: FIELD SERVICE MANAGEMENT MARKET: DEALS
             12.1.3 SALESFORCE
                       TABLE 230 SALESFORCE: BUSINESS OVERVIEW
                       FIGURE 57 SALESFORCE: COMPANY SNAPSHOT
                       TABLE 231 SALESFORCE: PRODUCTS OFFERED
                       TABLE 232 SALESFORCE: MARKET: PRODUCT LAUNCHES
                       TABLE 233 SALESFORCE: FSM MARKET: DEALS
             12.1.4 IFS
                       TABLE 234 IFS: BUSINESS OVERVIEW
                       TABLE 235 IFS: PRODUCTS AND SERVICES OFFERED
                       TABLE 236 IFS: MARKET: PRODUCT LAUNCHES
                       TABLE 237 IFS: FIELD SERVICE MANAGEMENT MARKET: DEALS
             12.1.5 SERVICEMAX
                       TABLE 238 SERVICEMAX: BUSINESS OVERVIEW
                       TABLE 239 SERVICEMAX: PRODUCTS OFFERED
                       TABLE 240 SERVICEMAX: MARKET: PRODUCT LAUNCHES
                       TABLE 241 SERVICEMAX: FSM MARKET: DEALS
             12.1.6 SAP SE
                       TABLE 242 SAP SE: BUSINESS OVERVIEW
                       FIGURE 58 SAP SE: COMPANY SNAPSHOT
                       TABLE 243 SAP SE: PRODUCTS AND SERVICES OFFERED
                       TABLE 244 ]MARKET: DEALS
             12.1.7 INFOR
                       TABLE 245 INFOR: BUSINESS OVERVIEW
                       TABLE 246 INFOR: PRODUCTS AND SERVICES OFFERED
                       TABLE 247 INFOR: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES
             12.1.8 TRIMBLE
                       TABLE 248 TRIMBLE: BUSINESS OVERVIEW
                       FIGURE 59 TRIMBLE: COMPANY SNAPSHOT
                       TABLE 249 TRIMBLE: PRODUCTS OFFERED
                       TABLE 250 TRIMBLE: ]MARKET: PRODUCT LAUNCHES
                       TABLE 251 TRIMBLE: FSM MARKET: DEALS
             12.1.9 COMARCH
                       TABLE 252 COMARCH: BUSINESS OVERVIEW
                       FIGURE 60 COMARCH: COMPANY SNAPSHOT
                       TABLE 253 COMARCH: PRODUCTS OFFERED
                       TABLE 254 COMARCH: MARKET: DEALS
             12.1.10 SERVICEPOWER
                       TABLE 255 SERVICEPOWER: BUSINESS OVERVIEW
                       TABLE 256 SERVICEPOWER: PRODUCTS AND SERVICES OFFERED
                       TABLE 257 SERVICEPOWER: MARKET: PRODUCT LAUNCHES
                       TABLE 258 SERVICEPOWER: FIELD SERVICE MANAGEMENT MARKET: DEALS
             12.1.11 OVERIT
             12.1.12 FIELDAWARE
             12.1.13 GEOCONCEPT
             12.1.14 ZINIER
             12.1.15 ACCRUENT
             12.1.16 PRAXEDO
             12.1.17 FIELDEZ
             12.1.18 FIELDEDGE
             12.1.19 JOBBER
             12.1.20 SERVICETITAN
             12.1.21 KICKSERV
             12.1.22 PEGA
             12.1.23 MHELPDESKS
             12.1.24 SKEDULO
             12.1.25 HOUSECALL PRO
             12.1.26 APPTIVO
             12.1.27 SERVICE FUSION
             12.1.28 GOSPOTCHECK
             12.1.29 SERVICETRADE
             12.1.30 COMMUSOFT
             12.1.31 SERVICEBRIDGE
             12.1.32 HUSKY INTELLIGENCE
             12.1.33 SMART SERVICE
             12.1.34 FIELD PULSE
             12.1.35 SERVICE AUTOPILOT
             12.1.36 SUCCESSWARE
             12.1.37 WORKIZ
             12.1.38 WORKWAVE

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.

13 ADJACENT/RELATED MARKETS (Page No. - 268)
     13.1 INTRODUCTION
             13.1.1 RELATED MARKETS
             13.1.2 LIMITATIONS
     13.2 WORKFORCE MANAGEMENT MARKET
             13.2.1 WORKFORCE MANAGEMENT, BY VERTICAL
                       13.2.1.1 Introduction
                                   TABLE 259 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                   TABLE 260 TELECOM: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                   TABLE 261 GOVERNMENT: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                   TABLE 262 CONSUMER GOODS AND RETAIL: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                   TABLE 263 MANUFACTURING: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                   TABLE 264 ENERGY AND UTILITIES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                   TABLE 265 TRANSPORTATION AND LOGISTICS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                   TABLE 266 HEALTHCARE AND LIFE SCIENCES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                   TABLE 267 INFORMATION TECHNOLOGY ENABLED SERVICES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
                                   TABLE 268 OTHERS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION)
             13.2.2 WORKFORCE MANAGEMENT, BY REGION
                       13.2.2.1 Introduction
                                   TABLE 269 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                                   TABLE 270 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                                   TABLE 271 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                                   TABLE 272 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
                                   TABLE 273 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION)
     13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET
             13.3.1 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY VERTICAL
                       13.3.1.1 Introduction
                                   TABLE 274 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                   TABLE 275 TELECOM AND IT: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                   TABLE 276 MANUFACTURING: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                   TABLE 277 HEALTHCARE AND LIFE SCIENCES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                   TABLE 278 CONSUMER GOODS AND RETAIL: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                   TABLE 279 TRANSPORTATION AND LOGISTICS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                   TABLE 280 CONSTRUCTION AND REAL ESTATE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                   TABLE 281 ENERGY AND UTILITIES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
                                   TABLE 282 OTHERS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION)
             13.3.2 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION
                       13.3.2.1 Introduction
                                   TABLE 283 NORTH AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
                                   TABLE 284 EUROPE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
                                   TABLE 285 ASIA PACIFIC: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
                                   TABLE 286 MIDDLE EAST AND AFRICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)
                                   TABLE 287 LATIN AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION)

14 APPENDIX (Page No. - 282)
     14.1 DISCUSSION GUIDE
     14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
     14.3 AVAILABLE CUSTOMIZATIONS
     14.4 RELATED REPORTS
     14.5 AUTHOR DETAILS

The study involved 4 major activities to estimate the current market size of FSM. Exhaustive secondary research was done to collect information on the market, the peer market, and the parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. After that, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments.

Secondary Research

In the secondary research process, various secondary sources were referred to for identifying and collecting information for this study. The secondary sources included annual reports, press releases, and investor presentations of companies; whitepapers; certified publications; and articles from recognized associations, such as data center knowledge and government publishing sources. The research study involved the use of extensive secondary sources, directories, and databases, such as D&B Hoovers, DiscoverOrg, Factiva, Bloomberg BusinessWeek, Statista.com, Cloud Computing Association, The Technology & Services Industry Association (TSIA), International Association of Business Communicators (IABC), World Economic Outlook (WEO), United Nations Economic and Social Commission for Asia and the Pacific Economic Commission for Latin America, Arab Information and Communication Technology Organization to identify and collect information useful for this technical, market-oriented, and commercial study of the FSM market. Secondary research was mainly used to obtain key information about the industry’s value chain, the total pool of key players, market classification and segmentation as per the industry trends to the bottom-most level, regional markets, and key developments from both market and technology-oriented perspectives.

Primary Research

In the primary research process, various primary sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. Primary sources from the supply-side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from various key companies and organizations providing FSM solutions. The primary sources from the demand side included the end-users of event management software solutions, which included Chief Information Officers (CIOs), IT technicians and technologists, and IT managers at public and investor-owned utilities.

The following figure depicts the breakup of the primary profiles:

Field Service Management Market  Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the FSM market. They were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the industry and markets have been identified through extensive secondary research.
  • The industry’s supply chain and market size, in terms of value, have been determined through primary and secondary research processes.
  • All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.

Data Triangulation

After arriving at the overall market size—using the market size estimation processes as explained above—the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, the data triangulation and market breakup procedures were employed, wherever applicable. The data was triangulated by studying several factors and trends from both, the demand and supply sides, in the FSM market.

Report Objectives

  • To describe and forecast the Global FSM component (solution and services), deployment mode, organization size, industry verticals, and regions from 2021 to 2026, and analyze the various macro and microeconomic factors that affect the market growth
  • To forecast the market size of regional segments: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
  • To provide detailed information related to the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the FSM market
  • To strategically analyze the market’s subsegments with respect to individual growth trends, prospects, and contribution to the total market
  • To analyze opportunities in the market for stakeholders and provide details of the competitive landscape for major players
  • To comprehensively analyze the core competencies of key players
  • To track and analyze competitive developments, such as mergers and acquisitions, product developments, partnerships and collaborations, and business expansion activities, in the market
  • To track and analyze COVID-19 and competitive developments, such as mergers and acquisitions, new product developments, and partnerships and collaborations, in the market.

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs and on best effort basis for profiling of additional market players.

COVID-19

Get in-depth analysis of the COVID-19 impact on the Field Service Management Market

Benchmarking the rapid strategy shifts of the Top 100 companies in the Field Service Management Market

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