Hosted PBX Market

Hosted PBX Market by Offering (Solution and Services), Application (Unified Communication & Collaboration, Mobility, Contact Center), Vertical (BFSI, Retail & eCommerce, Manufacturing, Healthcare & Life Sciences) and Region - Global forecast to 2028

Report Code: TC 6141 Dec, 2023, by marketsandmarkets.com

[262 Pages Report] The hosted PBX market is estimated at USD 11.5 billion in 2023 to USD 24.9 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.8%. The exponential growth of the hosted PBX market is significantly propelled by its role in facilitating the paradigm shift toward remote work. Hosted PBX serves as a critical driver for this transformation by providing robust support for distributed workforces. As businesses increasingly embrace remote work models, hosted PBX emerges as the linchpin that enables employees to seamlessly access essential communication tools from any location. The inherent flexibility of hosted PBX proves indispensable for organizations navigating the challenges and opportunities presented by distributed or remote workforces. This capability addresses the evolving dynamics of the modern workplace, allowing businesses to transcend geographical constraints and fostering a collaborative environment irrespective of physical boundaries. The ability of hosted PBX to empower remote work not only enhances operational efficiency but also aligns with the changing preferences and needs of today's workforce. Consequently, the market for hosted PBX experiences substantial growth as businesses recognize its pivotal role in adapting to the flexible and decentralized nature of contemporary work arrangements.

Hosted PBX Market

To know about the assumptions considered for the study, Request for Free Sample Report

Hosted PBX Market

To know about the assumptions considered for the study, download the pdf brochure

Hosted PBX Market Dynamics

Driver:  Rising demand for enterprise mobility

The escalating demand for enterprise mobility, spurred by the surge in remote work and the essential need for business agility, has become a driving force behind the adoption of hosted PBX systems. In response to the evolving landscape of work, where employees are increasingly operating from diverse locations, hosted PBX emerges as a pivotal solution offering accessibility and flexibility. The system seamlessly supports remote workforces, enabling employees to engage in business communications effortlessly from any device with an internet connection. This adaptability not only ensures business continuity but also enhances mobile workforce productivity by providing mobile apps that facilitate efficient call management and voicemail access on smartphones. Moreover, the scalability and flexibility inherent in hosted PBX systems allow businesses to effortlessly adjust their communication infrastructure, catering to fluctuating workforce sizes and dynamic business requirements without the burden of upfront investments in hardware and software.

Beyond meeting the immediate needs of remote work, the adoption of hosted PBX is also driven by its ability to optimize costs. By eliminating the necessity for businesses to invest in, install, and maintain their own hardware and software, hosted PBX systems lead to significant cost savings. This cost-effectiveness is further underscored by the liberation of IT resources, allowing them to be allocated to critical tasks. Additionally, the integration capabilities of hosted PBX with various business applications foster enhanced collaboration among employees, creating a productive and efficient work environment. In conclusion, the rising demand for enterprise mobility has propelled the adoption of hosted PBX systems, offering a transformative solution that aligns with the dynamic needs of modern businesses in an increasingly mobile and agile work environment.

Restraint: Compatibility and Interoperability issues

Compatibility and interoperability issues emerge as significant restraints in the hosted PBX market, hindering seamless integration with existing enterprise systems. Many businesses already operate diverse communication and collaboration tools, and the challenge lies in ensuring that hosted PBX solutions align harmoniously with these varied platforms. The complexity arises when different vendors and technologies are involved, leading to compatibility issues that may impede the smooth functioning of hosted PBX systems within the broader IT infrastructure. Interoperability challenges also arise when attempting to integrate hosted PBX with legacy systems or specialized applications that may not readily support modern cloud-based communication solutions. Incompatibility between different versions of software, hardware, or communication protocols can further exacerbate these issues, making it challenging for organizations to achieve a cohesive and integrated communication environment. The lack of standardized protocols across various communication platforms and the evolving nature of technology contribute to these compatibility and interoperability concerns. Overcoming these challenges requires concerted efforts from service providers, vendors, and businesses to establish and adhere to industry standards, ensuring a more seamless integration of hosted PBX within the existing technology landscape. As organizations strive for unified and streamlined communication solutions, addressing compatibility and interoperability issues will be crucial for the widespread acceptance and successful implementation of hosted PBX systems.

Opportunity: WebRTC and 5G networks enhancing real-time communication

WebRTC, as an open-source project, stands as a pivotal driver in transforming real-time multimedia applications, offering a plug-in-free environment for voice calling, video chat, and file sharing within web browsers. This technology goes beyond traditional installations, allowing seamless integration into web applications, including Customer Relationship Management (CRM), thereby cultivating a more customer-centric experience. Through the deployment of a WebRTC gateway, telephony services, hosted PBX solutions, and cloud services are supported, enabling end-users to access SIP-based hosted PBX solutions and communicate with call centers directly within their primary web interface. Vendors benefit from cost efficiencies and improved user experiences by integrating video, messaging, and voice features seamlessly into any web-based service, granting users on-the-go access to communication services without specialized applications. In parallel, the advent of 5G networks brings a distinct dimension to real-time communication. The fifth generation of wireless technology promises higher data speeds, lower latency, and increased capacity, presenting a unique opportunity for enhancing hosted PBX systems. The convergence of WebRTC and 5G networks introduces a symbiotic relationship, where the efficiencies of WebRTC align with the advanced capabilities of 5G. This convergence opens new horizons for innovative applications and services, fostering a more responsive and immersive communication experience. Independently, WebRTC and 5G networks stand as powerful catalysts, each contributing to the evolution of real-time communication, and together, they present a formidable opportunity for advancing the capabilities and reach of hosted PBX solutions in the dynamic landscape of modern communication technologies.

Challenge: Growing concerns over Quality of Service (QoS)

The growing concerns over Quality of Service (QoS) present a significant challenge for hosted PBX systems. hosted PBX relies on internet connectivity to deliver voice and data services, and as the demand for high-quality communication increases, ensuring consistent and reliable QoS becomes paramount. The inherent dependency on network conditions is one technical aspect contributing to this challenge. hosted PBX systems are susceptible to latency, jitter, and packet loss, which can degrade voice quality and cause disruptions during calls. Implementing robust Quality of Service mechanisms, such as traffic prioritization and bandwidth management, is crucial to mitigate these issues. Optimizing codecs and employing error correction techniques are technical strategies that can enhance the overall QoS in hosted PBX environments. Furthermore, scalability introduces another layer of technical complexity in maintaining QoS for hosted PBX. As the number of users and concurrent calls increases, the network must efficiently handle the additional load without compromising performance. Advanced load balancing techniques, efficient routing algorithms, and redundant infrastructure are essential technical measures to manage scalability challenges. Monitoring and proactive management tools that provide real-time insights into network performance and call quality parameters become indispensable to address and rectify QoS issues promptly. In essence, a comprehensive and technically sound approach encompassing network optimization, traffic management , and scalability measures is essential to alleviate the growing concerns over Quality of Service in hosted PBX system.

Hosted PBX Market Ecosystem

Hosted PBX Market

Prominent players in this market include well-established, financially stable hosted PBX solutions, services providers, and regulatory bodies. These companies have been operating in the market for several years and possess a diversified product portfolio and state-of-the-art technologies. Prominent companies in this market include RingCentral (US), AT&T (US), and Verizon (US) and so on.

"By application, Unified Communication and Collaboration segment to hold the largest market size during the forecast period.

The seamless integration of Unified Communications and Collaboration (UC&C) tools within hosted PBX solutions is a driving force behind the market's growth, enhancing collaboration and communication efficiency. hosted PBX providers commonly integrate a spectrum of tools and platforms, including video conferencing applications such as Zoom and Microsoft Teams, messaging platforms like Slack or Microsoft Teams chat, and file-sharing services such as Dropbox or Google Drive. By unifying access to these diverse communication channels, businesses can streamline workflows, enabling team members to collaborate in real time, regardless of geographical locations. This integration not only simplifies the user experience but also provides a consolidated environment where voice, video, messaging, and file sharing seamlessly converge. The ability to incorporate these widely used and essential collaboration tools positions hosted PBX solutions as indispensable for businesses seeking a comprehensive, integrated, and efficient communication infrastructure.

“Healthcare & life sciences segment is expected to have the fastest growth rate during the forecast period.” 

Integrating automated communication capabilities within hosted PBX systems is a pivotal driver propelling the market's growth, particularly within the healthcare sector. hosted PBX empowers healthcare organizations to implement automated appointment reminders and scheduling systems, representing a transformative shift in patient engagement strategies. This feature not only enhances operational efficiency by reducing the administrative burden associated with manual appointment reminders but also plays a crucial role in mitigating no-show rates, a persistent challenge in healthcare settings. By leveraging automated communication, healthcare providers can proactively reach out to patients, offering timely reminders and facilitating convenient scheduling processes. This streamlines the patient experience and contributes significantly to better patient care management. The positive impact on appointment adherence fosters improved resource utilization within healthcare facilities. As a result, the integration of automated communication features into hosted PBX solutions aligns seamlessly with the evolving needs of healthcare organizations, positioning hosted PBX as an indispensable tool in driving operational excellence and patient satisfaction in the broader landscape of healthcare communication solutions.

“North America to have the largest market size during the forecast period.”

The expansive and reliable presence of high-speed internet infrastructure throughout North America serves as a pivotal driver for the burgeoning growth of the hosted PBX market in the region. The robust availability of broadband plays a fundamental role in facilitating the seamless operation of cloud-based communication solutions, such as hosted PBX, thereby significantly enhancing the overall user experience. This widespread accessibility to high-speed internet ensures that businesses and individuals alike can harness the full potential of advanced communication technologies, contributing to the adoption and expansion of hosted PBX services. As North America continues to maintain a strong and pervasive broadband network, it establishes a solid foundation for the sustained growth and widespread integration of hosted PBX solutions, fostering a dynamic and thriving market landscape in the region.

Hosted PBX Market Size, and Share

Market Players:

The major players in the hosted PBX market are AT&T  (US) , Verizon Communications (US), Cisco Systems (US), BT Group (US), RingCentral (US), Comcast Corporation (US), 8x8 (US), Sangoma Technologies (US), Lumen Technologies (US), Nextiva (US), Fusion Connect (US), Avaya (US), Mitel Networks (US), Lingo Telecom (US), TPx Communications (US), Telesystem (US), Ozonotel Communications (India), OneConnect (US), InterGlobe Communications (US), CloudTalk (US), Datavo (US), Nexge Technologies (US), NovoLink Communications (US), 3CX (Cpryus), AstraQom International (US). These players have adopted various growth strategies, such as partnerships, agreements and collaborations, new product launches and enhancements, and acquisitions to expand their hosted PBX market footprint.

Get online access to the report on the World's First Market Intelligence Cloud

  • Easy to Download Historical Data & Forecast Numbers
  • Company Analysis Dashboard for high growth potential opportunities
  • Research Analyst Access for customization & queries
  • Competitor Analysis with Interactive dashboard
  • Latest News, Updates & Trend analysis
Request Sample

Scope of the Report

Report Metrics

Details

Market size available for years

2017-2028

Base year considered

2022

Forecast period

2023–2028

Forecast units

Value (USD) Billion

Segments Covered

By offering (solution, services), application type (unified communication and collaboration, mobility, call center, other applications), vertical, and region

Region covered

North America, Europe, Asia Pacific, Middle East & Africa, and Latin America.

Companies covered

AT&T (US), Verizon Communications (US), Cisco Systems (US), BT Group (US), RingCentral (US), Comcast Corporation (US), 8x8 (US), Sangoma Technologies (US), Lumen Technologies (US), Nextiva (US), Fusion Connect (US), Avaya (US), Mitel Networks (US), Lingo Telecom (US), TPx Communications (US), Telesystem (US), Ozonotel Communications (India), OneConnect (US), InterGlobe Communications (US), CloudTalk (US), Datavo (US), Nexge Technologies (US), NovoLink Communications (US), 3CX (Cpryus), AstraQom International (US).

This research report categorizes the hosted PBX market to forecast revenues and analyze trends in each of the following submarkets:

Based on offering:
  • Solution
  • Services
    • Professional Services
      • Deployment & Integration
      • Training, Support & Maintenance
    • Managed Services
Based on application:
Based on Enterprise
  • Banking, Financial Services, & Insurance (BFSI)
  • Retail & eCommerce
  • Healthcare & Life Sciences
  • Manufacturing
  • Telecom
  • IT & ITeS
  • Travel & hospitality
  • Government & Public Sector
  • Education
  • Other Verticals (transportation & logistics and real estate)
By Region:
  • North America
    • United States (US)
    • Canada
  • Europe
    • United Kingdom (UK)
    • Germany
    • France
    • Italy
    • Spain
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia & New Zealand
    • Southeast Asia
    • Rest of Asia Pacific
  • Middle East & Africa
    • GCC Countries
      • Kingdom of Saudi Arabia (KSA)
      • United Arab Emirates (UAE)
      • Rest of GCC Countries
      • South Africa
      • Rest of the Middle East & Africa
  • Latin America
    • Brazil
    • Mexico
    • RestLatin of America

Recent Developments

  • In October 2023, BT Group and Ring Central expanded its partnership to accelerate the adoption of cloud-based communications the support the digital transformation of businesses across the UK.
  • In June 2023, Cisco and AT&T have collaborated to support businesses in expanding connectivity for an increasingly mobile-centric workforce. They have introduced innovative solutions to improve connectivity and revolutionize communication for hybrid work environments.
  • In April 2022, Lumen Technologies partnered with Alianza, Inc. Under this collaboration, Lumen will leverage Alianza's cloud communications platform to enhance its voice services portfolio. This strategic alliance aims to offer customers robust and flexible business communication capabilities from any location.
  • In January 2021, 8x8 and Verint Systems partnered to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide.

Frequently Asked Questions (FAQ):

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

TABLE OF CONTENTS
 
1 INTRODUCTION (Page No. - 37)
    1.1 STUDY OBJECTIVES 
    1.2 MARKET DEFINITION 
    1.3 STUDY SCOPE 
           1.3.1 MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
           1.3.3 INCLUSIONS & EXCLUSIONS
    1.4 YEARS CONSIDERED 
    1.5 CURRENCY CONSIDERED 
           TABLE 1 USD EXCHANGE RATES, 2020–2022
    1.6 STAKEHOLDERS 
    1.7 SUMMARY OF CHANGES 
           1.7.1 IMPACT OF RECESSION
 
2 RESEARCH METHODOLOGY (Page No. - 41)
    2.1 RESEARCH DATA 
           FIGURE 1 HOSTED PBX MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Primary interviews with experts
                    2.1.2.2 Breakdown of primary profiles
                               FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,  AND REGION
                    2.1.2.3 Key insights from industry experts
    2.2 MARKET SIZE ESTIMATION 
           FIGURE 3 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.2.1 TOP-DOWN APPROACH
                    FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF OFFERINGS IN HOSTED PBX MARKET
           2.2.2 BOTTOM-UP APPROACH
                    FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REGIONAL SPENDING OF MARKET
                    FIGURE 6 MARKET SIZE ESTIMATION USING BOTTOM-UP APPROACH
    2.3 DATA TRIANGULATION 
           FIGURE 7 DATA TRIANGULATION AND MARKET BREAKUP
    2.4 RISK ASSESSMENT 
           TABLE 2 RISK ASSESSMENT
    2.5 RESEARCH ASSUMPTIONS 
           TABLE 3 RESEARCH ASSUMPTIONS
    2.6 LIMITATIONS AND RISK ASSESSMENT 
    2.7 RECESSION IMPACT ANALYSIS 
 
3 EXECUTIVE SUMMARY (Page No. - 50)
    FIGURE 8 HOSTED PBX MARKET TO WITNESS SIGNIFICANT GROWTH DURING FORECAST PERIOD 
    FIGURE 9 MARKET: REGIONAL SNAPSHOT 
 
4 PREMIUM INSIGHTS (Page No. - 53)
    4.1 ATTRACTIVE OPPORTUNITIES FOR KEY PLAYERS IN HOSTED PBX MARKET 
           FIGURE 10 INCREASING DEMAND FOR ENTERPRISE MOBILITY TO DRIVE MARKET
    4.2 SEGMENTS WITH SIGNIFICANT SHARES IN MARKET 
           FIGURE 11 MARKET: SEGMENTS WITH SIGNIFICANT GROWTH RATE IN 2023
    4.3 MARKET, BY APPLICATION 
           FIGURE 12 UNIFIED COMMUNICATION AND COLLABORATION SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
    4.4 MARKET, BY OFFERING 
           FIGURE 13 SERVICES SEGMENT TO ACCOUNT FOR HIGHER CAGR DURING FORECAST PERIOD
    4.5 MARKET, BY VERTICAL 
           FIGURE 14 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
    4.6 NORTH AMERICA: MARKET, OFFERING AND TOP THREE VERTICALS 
           FIGURE 15 SOLUTIONS AND BFSI SEGMENTS TO HOLD LARGEST MARKET SHARES IN 2023
 
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 56)
    5.1 INTRODUCTION 
    5.2 MARKET DYNAMICS 
           FIGURE 16 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES:  HOSTED PBX MARKET
           5.2.1 DRIVERS
                    5.2.1.1 Rising demand for enterprise mobility
                    5.2.1.2 Advancements in VoIP technology
                    5.2.1.3 Increasing adoption of Unified Communication-as-a-Service (UCaaS)
                    5.2.1.4 Shift of organizations from capital expenditure (CAPEX) model to operating expense (OPEX) model
           5.2.2 RESTRAINTS
                    5.2.2.1 Security and privacy concerns
                    5.2.2.2 Compatibility and interoperability issues
           5.2.3 OPPORTUNITIES
                    5.2.3.1 WebRTC and 5G networks enhancing real-time communication
                    5.2.3.2 Upsurge in remote learning
           5.2.4 CHALLENGES
                    5.2.4.1 Growing concerns over Quality of Service (QoS)
    5.3 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY 
           FIGURE 17 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY
           5.3.1 1990–2000
           5.3.2 2001–2010
           5.3.3 2011–2020
           5.3.4 2021–PRESENT
    5.4 ECOSYSTEM/MARKET MAP 
           FIGURE 18 HOSTED PBX: ECOSYSTEM
           TABLE 4 HOSTED PBX MARKET: ECOSYSTEM
    5.5 CASE STUDY ANALYSIS 
           5.5.1 CASE STUDY 1: BREKEKE PBX MT EDITION SIMPLIFIED MULTI-TENANCY FOR COST-EFFECTIVE CUSTOMIZED TELEPHONY
           5.5.2 CASE STUDY 2: XORCOM’S SOLUTION HELPED IN UPGRADING ATTON EL TESORO HOTEL’S IP TELEPHONY SYSTEM
           5.5.3 CASE STUDY 3: VIRTUALPBX 300 PLAN TRANSFORMED TSELLC’S WORK DISTRIBUTION MODEL
           5.5.4 CASE STUDY 4: VIRTUALPBX DASH PROVIDED MIND & MILL WITH SCALABLE AND EFFICIENT PHONE SYSTEM
    5.6 VALUE CHAIN ANALYSIS 
           FIGURE 19 HOSTED PBX MARKET: VALUE CHAIN ANALYSIS
           5.6.1 SERVICE PROVIDERS
           5.6.2 SOFTWARE/APPLICATION PROVIDERS
           5.6.3 INFRASTRUCTURE PROVIDERS
           5.6.4 CHANNEL PARTNERS
           5.6.5 END-USE DEVICES
    5.7 REGULATORY LANDSCAPE 
           5.7.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 5 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 6 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 7 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 8 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    5.7.1.1 North America
                               5.7.1.1.1 US
                               5.7.1.1.2 Canada
                    5.7.1.2 Europe
                               5.7.1.2.1 Germany
                               5.7.1.2.2 UK
                    5.7.1.3 Asia Pacific
                               5.7.1.3.1 China
                               5.7.1.3.2 India
                               5.7.1.3.3 Japan
                    5.7.1.4 Middle East & Africa
                               5.7.1.4.1 UAE
                               5.7.1.4.2 KSA
                    5.7.1.5 Latin America
                               5.7.1.5.1 Brazil
                               5.7.1.5.2 Mexico
    5.8 PATENT ANALYSIS 
           FIGURE 20 LIST OF MAJOR PATENTS
           5.8.1 LIST OF MAJOR PATENTS
    5.9 TECHNOLOGY ANALYSIS 
           5.9.1 KEY TECHNOLOGIES
                    5.9.1.1 Virtualization
                    5.9.1.2 VoIP
                    5.9.1.3 Cloud Computing
                    5.9.1.4 Unified Communications (UC)
                    5.9.1.5 Session Initiation Protocol (SIP)
           5.9.2 COMPLEMENTARY TECHNOLOGIES
                    5.9.2.1 Natural Language Processing (NLP)
                    5.9.2.2 Edge Computing
                    5.9.2.3 Interactive Voice Response (IVR)
           5.9.3 ADJACENT TECHNOLOGIES
                    5.9.3.1 5G
                    5.9.3.2 Mobility
    5.10 PRICING ANALYSIS 
           5.10.1 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
                    FIGURE 21 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
                    TABLE 9 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE (USD)
           5.10.2 INDICATIVE PRICING ANALYSIS OF KEY PLAYERS, BY FEATURE
                    TABLE 10 INDICATIVE PRICING ANALYSIS OF HOSTED PBX SOLUTIONS, BY FEATURE (USD)
    5.11 PORTER’S FIVE FORCES ANALYSIS 
                    TABLE 11 HOSTED PBX MARKET: PORTER’S FIVE FORCES ANALYSIS
                    FIGURE 22 PORTER’S FIVE FORCES ANALYSIS
           5.11.1 THREAT OF NEW ENTRANTS
           5.11.2 THREAT OF SUBSTITUTES
           5.11.3 BARGAINING POWER OF BUYERS
           5.11.4 BARGAINING POWER OF SUPPLIERS
           5.11.5 INTENSITY OF COMPETITIVE RIVALRY
    5.12 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS 
                    FIGURE 23 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS
    5.13 KEY STAKEHOLDERS & BUYING CRITERIA 
           5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 24 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR  TOP THREE END USERS
                    TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS (%)
           5.13.2 BUYING CRITERIA
                    FIGURE 25 KEY BUYING CRITERIA FOR TOP THREE END USERS
                    TABLE 13 KEY BUYING CRITERIA FOR TOP END USERS
    5.14 KEY CONFERENCES & EVENTS, 2023–2024 
                    TABLE 14 DETAILED LIST OF CONFERENCES & EVENTS, 2023–2024
    5.15 BEST PRACTICES IN HOSTED PBX MARKET 
           5.15.1 NETWORK ASSESSMENT
           5.15.2 QUALITY OF SERVICE (QOS) CONFIGURATION
           5.15.3 SECURITY MEASURES
           5.15.4 REDUNDANCY AND HIGH AVAILABILITY
           5.15.5 BANDWIDTH MONITORING AND MANAGEMENT
           5.15.6 CODEC SELECTION
           5.15.7 REGULAR BACKUPS
           5.15.8 EMPLOYEE TRAINING
           5.15.9 VOIP-COMPATIBLE HARDWARE
                    5.15.10 REGULAR SYSTEM UPDATES
                    5.15.11 MONITORING AND ANALYTICS
                    5.15.12 SCALABILITY PLANNING
    5.16 CURRENT AND EMERGING BUSINESS MODELS 
           5.16.1 SUBSCRIPTION MODEL
           5.16.2 CONSUMPTION-BASED MODEL
           5.16.3 TIERED MODEL
           5.16.4 FREEMIUM MODEL
           5.16.5 WHITE-LABEL MODEL
           5.16.6 HYBRID AND MULTI-CLOUD MODELS
           5.16.7 MANAGED SERVICES AND OUTSOURCING
           5.16.8 PAY-AS-YOU-GROW
    5.17 HOSTED PBX TOOLS, FRAMEWORKS, AND TECHNIQUES 
    5.18 FUTURE LANDSCAPE OF HOSTED PBX MARKET 
           5.18.1 SHORT-TERM ROADMAP (2023–2025)
           5.18.2 MID-TERM ROADMAP (2026–2028)
           5.18.3 LONG-TERM ROADMAP (2029–2030)
    5.19 HOSTED PBX ARCHITECTURE 
           5.19.1 HOSTED PBX PROVIDER
           5.19.2 VOIP PHONE
           5.19.3 INTERNET
    5.20 COMPARISON OF HOSTED PBX AND TRADITIONAL PBX 
 
6 HOSTED PBX MARKET, BY OFFERING (Page No. - 90)
    6.1 INTRODUCTION 
           FIGURE 26 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
           6.1.1 OFFERINGS: MARKET DRIVERS
                    TABLE 15 MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
                    TABLE 16 MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
    6.2 SOLUTION 
           6.2.1 NEED TO ENHANCE EFFICIENCY AND IMPROVE CUSTOMER EXPERIENCE AND ORGANIZATIONAL RESPONSIVENESS TO DRIVE MARKET
                    TABLE 17 SOLUTION: MARKET, BY REGION, 2017–2022 (USD MILLION)
                    TABLE 18 SOLUTION: MARKET, BY REGION, 2023–2028 (USD MILLION)
    6.3 SERVICES 
           TABLE 19 SERVICES: MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 20 SERVICES: MARKET, BY REGION, 2023–2028 (USD MILLION)
           TABLE 21 MARKET, BY SERVICE, 2017–2022 (USD MILLION)
           TABLE 22 MARKET, BY SERVICE, 2023–2028 (USD MILLION)
           6.3.1 PROFESSIONAL SERVICES
                    TABLE 23 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY TYPE, 2017–2022 (USD MILLION)
                    TABLE 24 PROFESSIONAL SERVICES: MARKET, BY TYPE, 2023–2028 (USD MILLION)
                    TABLE 25 PROFESSIONAL SERVICES: MARKET, BY REGION,  2017–2022 (USD MILLION)
                    TABLE 26 PROFESSIONAL SERVICES: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    6.3.1.1 Deployment & Integration
                               6.3.1.1.1 Need for seamless integration with existing hardware and software components to ensure optimal performance and security to drive market
                               TABLE 27 DEPLOYMENT & INTEGRATION: MARKET, BY REGION,  2017–2022 (USD MILLION)
                               TABLE 28 DEPLOYMENT & INTEGRATION: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    6.3.1.2 Training, Support, and Maintenance
                               6.3.1.2.1 Need for trained staff to handle calls and systems and configure options to propel market
                               TABLE 29 TRAINING, SUPPORT, AND MAINTENANCE: MARKET, BY REGION,  2017–2022 (USD MILLION)
                               TABLE 30 TRAINING, SUPPORT, AND MAINTENANCE: MARKET, BY REGION,  2023–2028 (USD MILLION)
           6.3.2 MANAGED SERVICES
                    6.3.2.1 Focus on streamlining and optimizing communication systems to fuel demand for hosted PBX managed services
                               TABLE 31 MANAGED SERVICES: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 32 MANAGED SERVICES: MARKET, BY REGION, 2023–2028 (USD MILLION)
 
7 HOSTED PBX MARKET, BY APPLICATION (Page No. - 100)
    7.1 INTRODUCTION 
           FIGURE 27 CONTACT CENTER SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
           7.1.1 APPLICATIONS: MARKET DRIVERS
                    TABLE 33 MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 34 MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
    7.2 UNIFIED COMMUNICATION & COLLABORATION 
           TABLE 35 UNIFIED COMMUNICATION & COLLABORATION: MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 36 UNIFIED COMMUNICATION & COLLABORATION: MARKET, BY REGION, 2023–2028 (USD MILLION)
           7.2.1 REAL-TIME COMMUNICATION
                    7.2.1.1 Availability of real-time communication tools and technologies to propel market
           7.2.2 FILE SHARING
                    7.2.2.1 Need for simplifying and enhancing collaborative efforts to drive market
           7.2.3 REMOTE COLLABORATION
                    7.2.3.1 Increased flexibility and responsiveness of hosted PBX systems to drive its use for remote collaboration
           7.2.4 FAX-ON-DEMAND
                    7.2.4.1 Need for rapid document exchanges and enhanced workflow to boost demand for fax-on-demand UC&C
    7.3 MOBILITY 
           7.3.1 NEED TO ENSURE SEAMLESS COMMUNICATION ACROSS DIVERSE LOCATIONS TO BOOST DEMAND FOR HOSTED PBX SOLUTIONS
                    TABLE 37 MOBILITY: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                    TABLE 38 MOBILITY: MARKET, BY REGION, 2023–2028 (USD MILLION)
    7.4 CONTACT CENTER 
           TABLE 39 CONTACT CENTER: MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 40 CONTACT CENTER: MARKET, BY REGION, 2023–2028 (USD MILLION)
           7.4.1 VIRTUAL ASSISTANCE & SUPPORT
                    7.4.1.1 Need for deploying automated systems to cater to routine customer queries and support needs to drive market
           7.4.2 CALL ROUTING & QUEUEING
                    7.4.2.1 Need for management of incoming calls during peak hours to fuel demand for hosted PBX systems for call routing and queueing
           7.4.3 CALL RECORDING & MONITORING
                    7.4.3.1 Need for ensuring compliance adherence, quality assurance, and dispute resolution to boost demand for hosted PBX systems for call recording and monitoring
    7.5 OTHER APPLICATIONS 
           TABLE 41 OTHER APPLICATIONS: MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 42 OTHER APPLICATIONS: MARKET, BY REGION, 2023–2028 (USD MILLION)
 
8 HOSTED PBX MARKET, BY VERTICAL (Page No. - 110)
    8.1 INTRODUCTION 
           FIGURE 28 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
           8.1.1 VERTICALS: MARKET DRIVERS
                    TABLE 43 MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 44 MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
    8.2 BFSI 
           8.2.1 NEED FOR IMPROVED CUSTOMER SERVICE THROUGH STREAMLINED COMMUNICATION PROCESSES AND ENHANCED OPERATIONAL EFFICIENCY AND COST SAVINGS TO DRIVE MARKET
           8.2.2 USE CASES
                    8.2.2.1 Customer Support and Service Center
                    8.2.2.2 Multi-location Connectivity
                               TABLE 45 BFSI: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 46 BFSI: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.3 MANUFACTURING 
           8.3.1 FOCUS ON IMPROVED RESOURCE PLANNING AND STREAMLINED WORKFLOW TO DRIVE MARKET
           8.3.2 USE CASES
                    8.3.2.1 Supply Chain Coordination
                    8.3.2.2 Remote Troubleshooting
                               TABLE 47 MANUFACTURING: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 48 MANUFACTURING: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.4 RETAIL & ECOMMERCE 
           8.4.1 HOSTED PBX TO SIMPLIFY COMMUNICATION PROCESSES AND ENSURE CUSTOMER INQUIRIES ARE HANDLED TIMELY AND ACCURATELY
           8.4.2 USE CASES
                    8.4.2.1 Order Management and Support
                    8.4.2.2 Returns and Exchanges Coordination
                               TABLE 49 RETAIL & ECOMMERCE: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 50 RETAIL & ECOMMERCE: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.5 HEALTHCARE & LIFE SCIENCES 
           8.5.1 NEED FOR IMPROVING PATIENT ENGAGEMENT, AUTOMATED APPOINTMENT SCHEDULING, INTELLIGENT CALL ROUTING, AND PRIORITIZATION OF EMERGENCY CALLS TO DRIVE MARKET
           8.5.2 USE CASES
                    8.5.2.1 Automated Appointment Scheduling
                    8.5.2.2 Virtual Health Assistants
                               TABLE 51 HEALTHCARE & LIFE SCIENCES: MARKET, BY REGION,  2017–2022 (USD MILLION)
                               TABLE 52 HEALTHCARE & LIFE SCIENCES: MARKET, BY REGION,  2023–2028 (USD MILLION)
    8.6 IT & ITES 
           8.6.1 SHIFT FROM TRADITIONAL, COMPLEX CONTACT CENTER SETUPS TO DIGITALIZED VOICE SOLUTIONS AND ADOPTION OF ‘WFH’ MODEL TO DRIVE MARKET
           8.6.2 USE CASES
                    8.6.2.1 Smart Outbound Call Connectivity
                    8.6.2.2 Flexible Deployment Options
                               TABLE 53 IT & ITES: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 54 IT & ITES: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.7 EDUCATION 
           8.7.1 HOSTED PBX TO ENABLE SEAMLESS BROADCASTING THROUGH CAMPUSES AND HELP ADMINISTRATORS MANAGE CONFIGURATIONS FROM ANYWHERE
           8.7.2 USE CASES
                    8.7.2.1 Zoned Public Announcements
                    8.7.2.2 Dialing Restrictions for Classroom Phone
                               TABLE 55 EDUCATION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 56 EDUCATION: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.8 GOVERNMENT & PUBLIC SECTOR 
           8.8.1 DELIVERY OF MULTILINGUAL ANNOUNCEMENTS AND RELIABLE COMMUNICATION INFRASTRUCTURE DURING EMERGENCY SITUATIONS TO DRIVE MARKET
           8.8.2 USE CASES
                    8.8.2.1 Secure and Reliable Communication During Disasters
                    8.8.2.2 Integration with Safety Measures and Alerts
                               TABLE 57 GOVERNMENT & PUBLIC SECTOR: MARKET, BY REGION,  2017–2022 (USD MILLION)
                               TABLE 58 GOVERNMENT & PUBLIC SECTOR: MARKET, BY REGION,  2023–2028 (USD MILLION)
    8.9 TELECOM 
           8.9.1 NEED FOR COST-SAVINGS, IMPROVED VOIP TECHNOLOGY, AND SEAMLESS INTEGRATION WITH VARIOUS ENDPOINTS TO PROPEL MARKET
           8.9.2 USE CASES
                    8.9.2.1 Competitive Total Cost of Ownership
                    8.9.2.2 Rapid Installation and Maintenance
                               TABLE 59 TELECOM: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 60 TELECOM: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.10 TRAVEL & HOSPITALITY 
           8.10.1 VIRTUAL VOICE ASSISTANCE AND SEAMLESS CHECK-IN AND CHECK-OUT MECHANISMS TO FUEL DEMAND FOR HOSTED PBX
           8.10.2 USE CASES
                    8.10.2.1 Virtual Voice Assistant for Guest Inquiries
                    8.10.2.2 Real-time Room Booking and Reservations
                               TABLE 61 TRAVEL & HOSPITALITY: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 62 TRAVEL & HOSPITALITY: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.11 OTHER VERTICALS 
           8.11.1 USE CASES
                    8.11.1.1 GPS-enabled Routing and Tracking
                    8.11.1.2 Mobile Accessibility for On-the-Go Operation
                    8.11.1.3 Automated Property Updates via SMS
                               TABLE 63 OTHER VERTICALS: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 64 OTHER VERTICALS: MARKET, BY REGION, 2023–2028 (USD MILLION)
 
9 HOSTED PBX MARKET, BY REGION (Page No. - 128)
    9.1 INTRODUCTION 
           TABLE 65 MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 66 MARKET, BY REGION, 2023–2028 (USD MILLION)
    9.2 NORTH AMERICA 
           9.2.1 NORTH AMERICA: MARKET DRIVERS
           9.2.2 NORTH AMERICA: RECESSION IMPACT
                    FIGURE 29 NORTH AMERICA: MARKET SNAPSHOT
                    TABLE 67 NORTH AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 68 NORTH AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 69 NORTH AMERICA: MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                    TABLE 70 NORTH AMERICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                    TABLE 71 NORTH AMERICA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 72 NORTH AMERICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 73 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                    TABLE 74 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                    TABLE 75 NORTH AMERICA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 76 NORTH AMERICA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                    TABLE 77 NORTH AMERICA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 78 NORTH AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.2.3 US
                    9.2.3.1 High level of technological awareness and presence of several CSPs to drive market
                               TABLE 79 US: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 80 US: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 81 US: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 82 US: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 83 US: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 84 US: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 85 US: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 86 US: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 87 US: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 88 US: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.2.4 CANADA
                    9.2.4.1 Cloud Adoption Strategy, cloud-friendly policies, burgeoning VoIP sector, and improved communication infrastructure to propel market
                               TABLE 89 CANADA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 90 CANADA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 91 CANADA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 92 CANADA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 93 CANADA: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                               TABLE 94 CANADA: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                               TABLE 95 CANADA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 96 CANADA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 97 CANADA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 98 CANADA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
    9.3 EUROPE 
           9.3.1 EUROPE: MARKET DRIVERS
           9.3.2 EUROPE: RECESSION IMPACT
                    TABLE 99 EUROPE: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 100 EUROPE: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 101 EUROPE: MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                    TABLE 102 EUROPE: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                    TABLE 103 EUROPE: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 104 EUROPE: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 105 EUROPE: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                    TABLE 106 EUROPE: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                    TABLE 107 EUROPE: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 108 EUROPE: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                    TABLE 109 EUROPE: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 110 EUROPE: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.3.3 UK
                    9.3.3.1 High demand for flexible and scalable communication services and presence of major players to drive market
                               TABLE 111 UK: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 112 UK: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 113 UK: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 114 UK: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 115 UK: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 116 UK: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 117 UK: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 118 UK: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 119 UK: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 120 UK: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.3.4 GERMANY
                    9.3.4.1 Strong connectivity infrastructure, shift toward remote work, and initiatives such as ‘Cloud Strategy’ to drive market
           9.3.5 ITALY
                    9.3.5.1 Implementation of strategic initiatives and ‘Cloud-First’ policy, regulatory support, and digitalization strategies to propel market
                               TABLE 121 ITALY: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 122 ITALY: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 123 ITALY: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 124 ITALY: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 125 ITALY: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 126 ITALY: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 127 ITALY: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 128 ITALY: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 129 ITALY: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 130 ITALY: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.3.6 FRANCE
                    9.3.6.1 Telecommunication initiatives, government support, and strategic investments to fuel demand for hosted PBX solutions
           9.3.7 SPAIN
                    9.3.7.1 National Cloud Services Strategy for Public Administrations to prioritize use of cloud technologies in public administrations
           9.3.8 REST OF EUROPE
    9.4 ASIA PACIFIC 
           9.4.1 ASIA PACIFIC: MARKET DRIVERS
           9.4.2 ASIA PACIFIC: RECESSION IMPACT
                    FIGURE 30 ASIA PACIFIC: HOSTED PBX MARKET SNAPSHOT
                    TABLE 131 ASIA PACIFIC: MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 132 ASIA PACIFIC: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 133 ASIA PACIFIC: MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                    TABLE 134 ASIA PACIFIC: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                    TABLE 135 ASIA PACIFIC: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 136 ASIA PACIFIC: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 137 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                    TABLE 138 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                    TABLE 139 ASIA PACIFIC: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 140 ASIA PACIFIC: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                    TABLE 141 ASIA PACIFIC: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 142 ASIA PACIFIC: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.4.3 CHINA
                    9.4.3.1 Robust existing infrastructure, presence of many vendors, and stable economy to drive market
                               TABLE 143 CHINA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 144 CHINA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 145 CHINA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 146 CHINA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 147 CHINA: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 148 CHINA: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 149 CHINA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 150 CHINA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 151 CHINA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 152 CHINA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.4.4 INDIA
                    9.4.4.1 Implementation of ‘Digital India’ initiative and other strategic policies to boost demand for hosted PBX solutions
           9.4.5 JAPAN
                    9.4.5.1 Government's focus on technological advancements and popularity of UCC solutions to propel market
           9.4.6 AUSTRALIA & NEW ZEALAND
                    9.4.6.1 Rise in remote and hybrid work models and businesses prioritizing collaborative technologies to drive market
           9.4.7 SOUTH KOREA
                    9.4.7.1 Presence of tech giants and investment from major companies to fuel demand for hosted PBX solutions
           9.4.8 SOUTHEAST ASIA
                    9.4.8.1 Focus on digital transformation, cloud adoption, and improvement of government ICT infrastructure to drive market
           9.4.9 REST OF ASIA PACIFIC
    9.5 MIDDLE EAST & AFRICA 
           9.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS
           9.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
                    TABLE 153 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 154 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 155 MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2017–2022 (USD MILLION)
                    TABLE 156 MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2023–2028 (USD MILLION)
                    TABLE 157 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 158 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 159 MIDDLE EAST & AFRICA: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                    TABLE 160 MIDDLE EAST & AFRICA: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                    TABLE 161 MIDDLE EAST & AFRICA: MARKET, BY APPLICATION,  2017–2022 (USD MILLION)
                    TABLE 162 MIDDLE EAST & AFRICA: MARKET, BY APPLICATION,  2023–2028 (USD MILLION)
                    TABLE 163 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 164 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.5.3 GCC COUNTRIES
                    TABLE 165 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 166 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    9.5.3.1 UAE
                               9.5.3.1.1 Expansion of cloud infrastructure and shift to VoIP to drive market
                    9.5.3.2 KSA
                               9.5.3.2.1 Supportive regulatory frameworks and implementation of ‘CCRF and Beem’ initiatives to propel market
                               TABLE 167 KSA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 168 KSA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 169 KSA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 170 KSA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 171 KSA: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 172 KSA: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 173 KSA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 174 KSA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 175 KSA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 176 KSA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
                    9.5.3.3 Rest of GCC Countries
           9.5.4 SOUTH AFRICA
                    9.5.4.1 Advancements in cloud and developments by major players to fuel demand for hosted PBX solutions
           9.5.5 REST OF MIDDLE EAST & AFRICA
    9.6 LATIN AMERICA 
           9.6.1 LATIN AMERICA: MARKET DRIVERS
           9.6.2 LATIN AMERICA: RECESSION IMPACT
                    TABLE 177 LATIN AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 178 LATIN AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 179 LATIN AMERICA: MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                    TABLE 180 LATIN AMERICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                    TABLE 181 LATIN AMERICA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 182 LATIN AMERICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 183 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                    TABLE 184 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                    TABLE 185 LATIN AMERICA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 186 LATIN AMERICA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                    TABLE 187 LATIN AMERICA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 188 LATIN AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.6.3 BRAZIL
                    9.6.3.1 Rising spending on IT & telecommunications sector and focus on ‘National Strategy for Connected Schools’ to drive market
                               TABLE 189 BRAZIL: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 190 BRAZIL: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 191 BRAZIL: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 192 BRAZIL: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 193 BRAZIL: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 194 BRAZIL: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 195 BRAZIL: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 196 BRAZIL: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 197 BRAZIL: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 198 BRAZIL: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.6.4 MEXICO
                    9.6.4.1 Improved connectivity and government’s collaboration with major players to fuel demand for MARKET
           9.6.5 REST OF LATIN AMERICA
 
10 COMPETITIVE LANDSCAPE (Page No. - 185)
     10.1 INTRODUCTION 
     10.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 
             10.2.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY HOSTED PBX PROVIDERS
     10.3 REVENUE ANALYSIS 
               FIGURE 31 HISTORICAL REVENUE ANALYSIS OF KEY PLAYERS, 2020–2022 (USD BILLION)
     10.4 MARKET SHARE ANALYSIS 
               FIGURE 32 MARKET SHARE ANALYSIS, 2022
               TABLE 199 HOSTED PBX MARKET: DEGREE OF COMPETITION
     10.5 COMPANY EVALUATION MATRIX 
             10.5.1 STARS
             10.5.2 EMERGING LEADERS
             10.5.3 PERVASIVE PLAYERS
             10.5.4 PARTICIPANTS
                       FIGURE 33 HOSTED PBX MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022
             10.5.5 COMPANY FOOTPRINT
                       TABLE 200 OVERALL COMPANY FOOTPRINT
                       TABLE 201 OFFERING FOOTPRINT
                       TABLE 202 APPLICATION FOOTPRINT
                       TABLE 203 REGION FOOTPRINT
     10.6 START-UP/SME EVALUATION MATRIX 
             10.6.1 PROGRESSIVE COMPANIES
             10.6.2 RESPONSIVE COMPANIES
             10.6.3 DYNAMIC COMPANIES
             10.6.4 STARTING BLOCKS
                       FIGURE 34 MARKET: COMPANY EVALUATION MATRIX FOR  START-UPS/SMES, 2022
             10.6.5 COMPETITIVE BENCHMARKING
                       TABLE 204 DETAILED LIST OF START-UPS/SMES
                       TABLE 205 COMPETITIVE BENCHMARKING OF START-UPS/SMES
                       TABLE 206 COMPETITIVE BENCHMARKING OF KEY PLAYERS
     10.7 COMPETITIVE SCENARIO AND TRENDS 
             10.7.1 PRODUCT LAUNCHES
                       TABLE 207 MARKET: PRODUCT LAUNCHES, JANUARY 2021–DECEMBER 2023
             10.7.2 DEALS
                       TABLE 208 HOSTED PBX MARKET: DEALS, JANUARY 2021–SEPTEMBER 2023
     10.8 HOSTED PBX PRODUCT BENCHMARKING 
             10.8.1 PROMINENT HOSTED PBX
                       TABLE 209 COMPARATIVE ANALYSIS OF PROMINENT HOSTED PBX VENDORS
                       10.8.1.1 AT&T Office@Hand
                       10.8.1.2 RingCentral Cloud PBX Phone system
                       10.8.1.3 3CX Phone System
                       10.8.1.4 Nextiva Cloud PBX
     10.9 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX PROVIDERS 
               FIGURE 35 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX VENDORS
 
11 COMPANY PROFILES (Page No. - 202)
(Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)*
     11.1 KEY PLAYERS 
             11.1.1 AT&T INC
                       TABLE 210 AT&T INC: COMPANY OVERVIEW
                       FIGURE 36 AT&T INC: COMPANY SNAPSHOT
                       TABLE 211 AT&T INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 212 AT&T INC: DEALS
             11.1.2 VERIZON COMMUNICATIONS INC.
                       TABLE 213 VERIZON COMMUNICATIONS INC.: COMPANY OVERVIEW
                       FIGURE 37 VERIZON COMMUNICATIONS INC.: COMPANY SNAPSHOT
                       TABLE 214 VERIZON COMMUNICATIONS INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 215 VERIZON COMMUNICATIONS INC.: DEALS
             11.1.3 CISCO SYSTEMS INC
                       TABLE 216 CISCO SYSTEMS INC: COMPANY OVERVIEW
                       FIGURE 38 CISCO SYSTEMS INC: COMPANY SNAPSHOT
                       TABLE 217 CISCO SYSTEMS INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 218 CISCO SYSTEMS INC: PRODUCT LAUNCHES/UPDATES
                       TABLE 219 CISCO SYSTEMS INC: DEALS
             11.1.4 BT GROUP
                       TABLE 220 BT GROUP: COMPANY OVERVIEW
                       FIGURE 39 BT GROUP: COMPANY SNAPSHOT
                       TABLE 221 BT GROUP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 222 BT GROUP: PRODUCT LAUNCHES/UPDATES
                       TABLE 223 BT GROUP: DEALS
             11.1.5 RINGCENTRAL, INC.
                       TABLE 224 RINGCENTRAL, INC.: COMPANY OVERVIEW
                       FIGURE 40 RINGCENTRAL, INC.: COMPANY SNAPSHOT
                       TABLE 225 RINGCENTRAL, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 226 RINGCENTRAL, INC.: PRODUCT LAUNCHES/UPDATES
                       TABLE 227 RINGCENTRAL, INC.: DEALS
             11.1.6 COMCAST CORPORATION
                       TABLE 228 COMCAST CORPORATION: COMPANY OVERVIEW
                       FIGURE 41 COMCAST CORPORATION: COMPANY SNAPSHOT
                       TABLE 229 COMCAST CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 230 COMCAST CORPORATION: DEALS
             11.1.7 8X8, INC.
                       TABLE 231 8X8, INC.: COMPANY OVERVIEW
                       FIGURE 42 8X8, INC.: COMPANY SNAPSHOT
                       TABLE 232 8X8, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 233 8X8, INC.: DEALS
             11.1.8 SANGOMA TECHNOLOGIES CORPORATION
                       TABLE 234 SANGOMA TECHNOLOGIES CORPORATION: COMPANY OVERVIEW
                       FIGURE 43 SANGOMA TECHNOLOGIES CORPORATION: COMPANY SNAPSHOT
                       TABLE 235 SANGOMA TECHNOLOGIES CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 236 SANGOMA TECHNOLOGIES CORPORATION: DEALS
             11.1.9 LUMEN TECHNOLOGIES
                       TABLE 237 LUMEN TECHNOLOGIES: COMPANY OVERVIEW
                       FIGURE 44 LUMEN TECHNOLOGIES: COMPANY SNAPSHOT
                       TABLE 238 LUMEN TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 239 LUMEN TECHNOLOGIES: DEALS
             11.1.10 NEXTIVA, INC.
             11.1.11 FUSION CONNECT, INC.
             11.1.12 AVAYA
             11.1.13 MITEL NETWORKS CORPORATION
             11.1.14 TPX COMMUNICATIONS
             11.1.15 TELESYSTEM
     11.2 START-UPS/SMES 
             11.2.1 OZONETEL COMMUNICATIONS
             11.2.2 LINGO TELECOM, LLC
             11.2.3 ONECONNECT
             11.2.4 INTERGLOBE COMMUNICATIONS, INC.
             11.2.5 CLOUDTALK
             11.2.6 DATAVO
             11.2.7 NEXGE TECHNOLOGIES
             11.2.8 NOVOLINK COMMUNICATIONS, INC.
             11.2.9 3CX
             11.2.10 ASTRAQOM
*Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
 
12 ADJACENT MARKETS (Page No. - 247)
     12.1 INTRODUCTION TO ADJACENT MARKETS 
             12.1.1 UNIFIED COMMUNICATION AND COLLABORATION MARKET
                       12.1.1.1 Market definition
                       12.1.1.2 Market overview
                       12.1.1.3 Unified Communication and Collaboration market, by component
                                   TABLE 240 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT,  2017–2021 (USD MILLION)
                                   TABLE 241 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 242 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE,  2017–2021 (USD MILLION)
                                   TABLE 243 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE,  2022–2027 (USD MILLION)
                                   TABLE 244 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE,  2017–2021 (USD MILLION)
                                   TABLE 245 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE,  2022–2027 (USD MILLION)
                       12.1.1.4 Unified Communication and Collaboration market, by deployment mode
                                   TABLE 246 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 247 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       12.1.1.5 Unified Communication and Collaboration market, by vertical
                                   TABLE 248 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL,  2017–2021 (USD MILLION)
                                   TABLE 249 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL,  2022–2027 (USD MILLION)
                       12.1.1.6 Unified Communication and Collaboration market, by region
                                   TABLE 250 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION,  2017–2021 (USD MILLION)
                                   TABLE 251 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION,  2022–2027 (USD MILLION)
             12.1.2 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET
                       12.1.2.1 Market overview
                       12.1.2.2 Communication platform-as-a-service market, by component
                                   TABLE 252 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 253 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 254 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE,  2018–2021 (USD MILLION)
                                   TABLE 255 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE,  2022–2027 (USD MILLION)
                       12.1.2.3 Communication platform-as-a-service market, by vertical
                                   TABLE 256 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL,  2018–2021 (USD MILLION)
                                   TABLE 257 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL,  2022–2027 (USD MILLION)
                       12.1.2.4 Communication platform-as-a-service market, by region
                                   TABLE 258 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION,  2018–2021 (USD MILLION)
                                   TABLE 259 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION,  2022–2027 (USD MILLION)
 
13 APPENDIX (Page No. - 256)
     13.1 DISCUSSION GUIDE 
     13.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 
     13.3 CUSTOMIZATION OPTIONS 
     13.4 RELATED REPORTS 
     13.5 AUTHOR DETAILS 

This research study involved the extensive use of secondary sources, directories, and databases, such as Dun & Bradstreet (D&B) Hoovers and Bloomberg BusinessWeek, to identify and collect information useful for a technical, market-oriented, and commercial study of the hosted PBX market. The primary sources have been mainly industry experts from the core and related industries and preferred suppliers, manufacturers, distributors, service providers, technology developers, alliances, and organizations related to all segments of the value chain of this market. In-depth interviews have been conducted with various primary respondents, including key industry participants, subject matter experts, C-level executives of key market players, and industry consultants to obtain and verify critical qualitative and quantitative information.

Secondary Research

The market for companies offering hosted PBX solutions and services to different verticals has been estimated and projected based on the secondary data made available through paid and unpaid sources, as well as by analyzing their product portfolios in the ecosystem of the hosted PBX market. It also involved rating company products based on their performance and quality. In the secondary research process, various sources such as International Journal of Innovative Science and Research Technology (IJIS), Xaas Journal, International Journal of Wireless and Mobile Computing (IJWMC) have been referred to for identifying and collecting information for this study on the hosted PBX market. The secondary sources included annual reports, press releases investor presentations of companies, white papers, journals, and certified publications and articles by recognized authors, directories, and databases. Secondary research has been mainly used to obtain key information about the supply chain of the market, the total pool of key players, market classification, segmentation according to industry trends to the bottommost level, regional markets, and key developments from both market- and technology-oriented perspectives that have been further validated by primary sources.

Primary Research

In the primary research process, various primary sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, including Chief Experience Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and product development/innovation teams; related key executives from hosted PBX solution vendors, SIs, professional service providers, and industry associations; and key opinion leaders. Primary interviews were conducted to gather insights, such as market statistics, revenue data collected from solutions and services, market breakups, market size estimations, market forecasts, and data triangulation. Primary research also helped in understanding various trends related to technologies, applications, deployments, and regions. Stakeholders from the demand side, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Strategy Officers (CSOs), and end users using hosted PBX solutions, were interviewed to understand the buyer’s perspective on suppliers, products, service providers, and their current usage of hosted PBX solutions which would impact the overall hosted PBX market.

Hosted PBX Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

Multiple approaches were adopted to estimate and forecast the size of the hosted PBX market. The first approach involves estimating market size by summing up the revenue generated by companies through the sale of hosted PBX offerings.

Both top-down and bottom-up approaches were used to estimate and validate the total size of the hosted PBX market. These methods were extensively used to estimate the size of various segments in the market. The research methodology used to estimate the market size includes the following:

  • Key players in the market have been identified through extensive secondary research.
  • In terms of value, the industry’s supply chain and market size have been determined through primary and secondary research processes.
  • All percentage shares, splits, and breakups have been determined using secondary sources and verified through primary sources.

Hosted PBX Market Size: Bottom-Up Approach

Hosted PBX Market Size, and Share

To know about the assumptions considered for the study, Request for Free Sample Report

Hosted PBX Market Size: Top-Down Approach

Hosted PBX Market Size, and Share

Data Triangulation

After arriving at the overall market size, the hosted PBX market was divided into several segments and subsegments. A data triangulation procedure was used to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments, wherever applicable. The data was triangulated by studying various factors and trends from the demand and supply sides. Along with data triangulation and market breakdown, the market size was validated by the top-down and bottom-up approaches.

Market Definition

The hosted PBX (Private Branch Exchange) market is a segment within the telecommunications industry that revolves around the delivery of cloud-based communication solutions for businesses. In the traditional sense, a PBX system manages an organization's internal phone network, facilitating seamless communication among employees. hosted PBX, however, introduces a transformative paradigm by outsourcing the entire telephony infrastructure to third-party service providers. In this model, the PBX system is not housed on-site but is instead hosted in the cloud. This cloud-based approach enables businesses to access a comprehensive suite of telecommunication features without the need for significant upfront investments in physical hardware. Companies subscribing to hosted PBX services can enjoy a wide range of functionalities, including voicemail, call forwarding, conferencing, and more, all of which are scalable and customizable to meet specific organizational needs. The market has gained momentum due to its inherent advantages, such as cost-effectiveness, scalability, and flexibility, making it particularly appealing to businesses of various sizes and industries. hosted PBX providers handle the complexities of maintenance, updates, and upgrades, reducing the burden on in-house IT teams and ensuring that organizations have access to the latest features and security enhancements. As businesses increasingly seek modern, streamlined communication solutions, the hosted PBX market continues to play a pivotal role in reshaping how organizations approach and manage their telecommunication infrastructure.

Key Stakeholders

  • Hosted PBX providers
  • Government organizations, forums, alliances, and associations
  • Consulting service providers
  • Value-added resellers (VARs)
  • End users
  • System integrators
  • Research organizations
  • Consulting companies

Report Objectives

  • To determine and forecast the global hosted PBX market by offering (solution, services), application type (unified communication and collaboration, mobility, call center), vertical, and region from 2023 to 2038, and analyze the various macroeconomic and microeconomic factors affecting market growth.
  • To forecast the size of the market segments with respect to five main regions: North America, Europe, Asia Pacific, Latin America, and Middle East & Africa.
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the market.
  • To analyze each submarket with respect to individual growth trends, prospects, and contributions to the overall market.
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the hosted PBX market.
  • To profile the key market players; provide a comparative analysis based on business overviews, regional presence, product offerings, business strategies, and key financials; and illustrate the market's competitive landscape.
  • Track and analyze competitive developments in the market, such as mergers and acquisitions, product developments, partnerships and collaborations, and research and development (R&D) activities.

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Country-wise information

  • Analysis for additional countries (up to five)

Company Information

  • Detailed analysis and profiling of additional market players (up to 5)
Custom Market Research Services

We will customize the research for you, in case the report listed above does not meet with your exact requirements. Our custom research will comprehensively cover the business information you require to help you arrive at strategic and profitable business decisions.

Request Customization
Report Code
TC 6141
Published ON
Dec, 2023
Choose License Type
BUY NOW
  • SHARE
X
Request Customization
Speak to Analyst
Speak to Analyst
OR FACE-TO-FACE MEETING
PERSONALIZE THIS RESEARCH
  • Triangulate with your Own Data
  • Get Data as per your Format and Definition
  • Gain a Deeper Dive on a Specific Application, Geography, Customer or Competitor
  • Any level of Personalization
REQUEST A FREE CUSTOMIZATION
LET US HELP YOU!
  • What are the Known and Unknown Adjacencies Impacting the Hosted PBX Market
  • What will your New Revenue Sources be?
  • Who will be your Top Customer; what will make them switch?
  • Defend your Market Share or Win Competitors
  • Get a Scorecard for Target Partners
CUSTOMIZED WORKSHOP REQUEST
+1-888-600-6441
  • Call Us
  • +1-888-600-6441 (Corporate office hours)
  • +1-888-600-6441 (US/Can toll free)
  • +44-800-368-9399 (UK office hours)
CONNECT WITH US
ABOUT TRUST ONLINE
©2024 MarketsandMarkets Research Private Ltd. All rights reserved
DMCA.com Protection Status Website Feedback