Unified Communication and Collaboration Market

Unified Communication and Collaboration Market with COVID-19 Impact Analysis, by Component (Types (UCaaS, IP Telephony, and Video Conferencing Systems) and Services), Vertical, Organization Size, Deployment Mode, and Region - Global Forecast to 2026

Report Code: TC 7967 Aug, 2021, by marketsandmarkets.com

[295 Pages Report] The unified communication and collaboration (UCC) market size is expected to grow from USD 67.4 billion in 2021 to USD 127.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 13.6% during the forecast period. The UCC market will continue to grow post-COVID-19 as more businesses across the globe due to increased demand of UCaaS from both large enterprises and SMEs and growing trends of mobility and BYOD and emergence of cutting edge technologies such as AI and ML.

Unified Communication and Collaboration Market

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COVID-19 Impact UCC Market

Owing to the lockdown imposed by governments of several countries during the COVID-19 outbreak, organizations had to adopt WFH models. These sudden changes forced organizations to reconsider their work models, and digitalization became a priority for them to keep their businesses up and running. The global UCC market is expected to grow with the adoption of Bring Your Own Devices (BYOD) and the rising WFH culture due to the ongoing COVID-19 pandemic. Enterprises and SMEs across verticals, including ICT, telecommunication, healthcare, and education, are taking more interest in cloud-based applications and services during the pandemic. Remote work mandates caused by COVID-19 is creating an unprecedented opportunity for service providers to promote software-based communications as a key enabler of business continuity and demonstrate the flexibility of UCaaS and cloud services in terms of capacity adjustments and services delivery (irrespective of location) and this trend is expected to support market growth. According to the study, COVID-19 has pushed a massive increase in demand for cloud communications as businesses look for ways to reduce the threats of things such as group gatherings and the work commute. With COVID-19, the entire workforce has experienced a transition toward remote working, paving the way for the video conferencing solutions and hardware products.

UCC market Dynamics

Drivers: Increasing demand for UCaaS from both large enterprises and SMEs

SMEs having employees ranging from 1 to 999 are more inclined to implement UCaaS. Such business setups move from traditional on-premises communication solutions to modern, user-centric business communications-as-a-service offerings. According to a survey done in 2019, 68% of large enterprises (more than 1,000 employees) and 46% of small enterprises (1–20 employees) planned to adopt some form of UC in the next two years. SMEs are looking to streamline expenses and reduce complexities wherever possible, as they have very low budget for dedicated telecommunication and IT service providers. The UCaaS growth is being driven by companies that are expanding operations in emerging and frontier markets. Even startups and smaller companies need to maintain a presence in developing markets to compete with global mega players. Sophisticated internal communication systems are required increasingly for maintaining a global footprint.

Restraints: Issues of privacy and security

The security and privacy of the video content shared across platforms can pose major concerns for enterprises. Organizations are also concerned about copyright and Digital Rights Management (DRM) due to the possibilities of misuse, information leakages, and data breaches. The healthcare, finance, manufacturing, information, and public sectors witnessed the highest number of data breach incidents in 2019. To counter such challenges, enterprises need to restructure their strategies in employing video conferencing offerings before deploying these solutions. In the absence of policies and procedures for the proper management of video content, the video conferencing solutions may witness a sluggish adoption rate. Vendors need to offer interoperable and easy-to-use enterprise-grade video communication solution that have in-built security features.

Challenges: Low readiness to move to modern UC

The majority of businesses prefer the traditional UC system due to its simplicity. Especially, large enterprises do not want to adopt UCC services as it is difficult for them to differentiate between the more traditional hosted and manage UCC platforms. The transition from traditional PBX communication to UCC will require the entire workforce to adopt the functionality faster to use the features to full extent. Hence, this puts pressure on the IT department of a company and could, in turn, affect the timeline. It is difficult to make businesses realize the flexibility of UC solutions in terms of cost-saving and easy installation. Potential markets, such as APAC and MEA, are cost-effective markets. The majority of businesses in these markets, especially, SMEs prefer low-pricing UCC solutions luring them toward traditional UCC solutions. However, UCC is the easiest way to describe the hosted PBX and manage service solutions that save time for communication. A few UC software vendors, such as Microsoft and IBM, have launched UC cloud services on their infrastructure. UC solutions ease the process in which SMEs and large enterprises rely on the carrier to maintain the infrastructure to have direct access to customers.

Opportunities: Growing adoption of IoT in UC will boost the market

UC involves real-time communications to ensure the smooth collaboration of people. IoT has a significant impact on the advancement of UC. IoT can be used to send messages to people with the help of an automated system. These messages are sent through data gathered from real-time activities. Recently, the use of IoT in a particular healthcare application has gained massive popularity. In this application, IoT is used in a heart monitor device wherein the nurse or related attendee was notified of any critical or distressful condition of the heart through an automated medium. The integration of IoT in a heart monitor can be helpful in studying the condition of a patient’s heart, by gathering necessary data and running it through a pre-processed algorithm.

UCC market Ecosystem

Unified Communication and Collaboration Market

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Based on component, Types segment to be a larger contributor to the UCC market growth during the forecast period

The Types segment is divided into UCaaS, IP telephony, and video conferencing system. The UCC solutions vendors enable organizations to centralize, manage, and deliver videos in a secure way. The solution also helps manage all activities such as messaging, video conferencing, telephony, and various communication solutions. UCaaS solutions help in assisting and streamlining the communication procedures at the workplace, resulting in enhanced employee experience and increased employee productivity, with the minimum support infrastructure. This, in turn, reduces losses caused due to the communication gap and latency, by removing travel time, which further results in the increased revenue of enterprises. IP video telephony gives choices and controls over how to communicate, what methods to communicate, and when to communicate via telephone or video and voice. Video conferencing systems enable enterprises to continuously deliver video data over a network or the internet to a remote user. A streaming provider offers various hosting options, such as on-premises and cloud-based, to meet the users’ needs. Video content such as TV shows, movies, and live streams are delivered on-demand or via live broadcast, usually from a cloud-based network.

Based on Types, the IP Telephony segment is to be a larger contributor to the UCC market during the forecast period.

IP telephony refers to any phone system that uses an internet connection to send and receive voice data. Unlike a regular telephone that uses landlines to transmit analog signals, IP phones connect to the internet via a router and modem. Voice and data integration is possible by implementing IP phone systems on the IP data network. The management costs are reduced by having a single point of management. IP video telephony has been changing the way communications are being made, which brings the value of video to telephony and vice versa. IP video telephony can be achieved by providing interactive video over an IP network that converges voice, video, and data traffic all over a common path. IP video telephony gives choices and controls over how to communicate, what methods to communicate, and when to communicate via telephone or video and voice. By using remote access tools, IP video telephony gives choices on where to communicate, which gives employees the ability to work anywhere at any time, increasing employees work quality and efficiency plus the added flexibility of IP video telephony can offer lifestyle benefits to employees.

Based on UCaaS segment, the Telephony segment to be a larger contributor to the UCC market growth during the forecast period

The telephony segment is expected to continue its strong presence in UC and collaboration industry till 2026. This is attributed to the extensive usage of IP phones for facilitating real-time enterprise communication. IP phones serve as multimedia endpoints to bring capabilities, such as voice into data and video applications, offering better business relationships, employee satisfaction, improved competitive advantage, and enhanced communication. The solutions also enable faster problem-solving and increased innovation among employees. Another factor driving the telephony platform segment is its easy support and better uptime. The majority of the hosted IP PBX providers have already started offering customized services, enabling users to connect to other servers without getting disconnected. IP PBX also helps in offering better UC software for video and voice calling. This, in turn, also helps in improving customer relationship management and making strategies. IP PBX aids enterprises immensely in the IT industry as they deliver maintenance, call costs, and management savings by their software systems.

Based on IP Telephony segment, the Software segment to be a larger contributor to the UCC market growth during the forecast period

The softphone is a software application installed on an internet-connected device and to make phone calls. Typically, the softphone software is provided by a VoIP provider and is a user-friendly interface that functions much the same way a regular phone would. This interface allows users access to dialing and all features that come with their VoIP solution. Employees especially who work from home or frequently travel to clients or vendors will be able to take their business phones with them. From a client's office, hotel room, or even a coffee shop, they can simply boot up their laptops and have their phones ready to go. Using the softphone, they can answer incoming calls and make outgoing calls, which is similar to when they are sitting at their desks using a physical phone.

Based on Video Conferencing Systems segment, the Solutions segment to be a larger contributor to the UCC market growth during the forecast period

The video conferencing solutions vendors enable organizations to centralize, manage, and deliver videos in a secure way. The solution helps manage all activities, such as from the start when the video is captured and ingested to the final delivery on end-user devices. Video capturing, batch and programmatic uploading, automatic transcoding, encryption, monetization, Application Programming Interfaces (APIs), video player, video collaboration, and broadcast monitoring are the key features of the video conferencing solutions. These solutions provide benefits, including low latency video services, lower downtime, and faster transcoding speed for end users.

Based on Services segment, the UC Managed Services segment to be a larger contributor to the UCC market growth during the forecast period

The UC managed services segment holds the largest share in the UCC market. The UC managed services are fully transparent, co-managed services for on-premises or cloud UC infrastructure, designed to improve productivity, efficiency, and customer satisfaction. The need for professional, comprehensive UC managed services has increased as it has alleviated the workload placed on IT, all while ensuring business continuity and customer communications. UC managed services offering is a fully transparent co-managed relationship where the team becomes an integral part. UC managed services are a comprehensive suite of secure industry-proven IP solutions that has been providing IP telephony to more companies than any other.

Based on deployment mode, the Public Cloud segment to be a larger contributor to the UCC market growth during the forecast period

UC deployments for businesses that have the growing remote workforces fit well within a UCC platform deployment modes. Having UC applications centrally located in a public-facing cloud enables remote users the ability to easily access UC services from virtually anywhere in the world and without the need for remote access of the VPN software to connect to the corporate network. This streamlines UC service access and increases the chances that end users will use corporate-sanctioned UC apps, negating the potential for shadow IT. The ongoing demand is for cloud-native development, and the hybrid era will typically be transitional as UCC applications designed and created for public cloud usage will be the future. Hence, presently it is a moving target, but the use of public cloud services adds additional value by effectively outsourcing the research and development and ensuring user’s business communications to take advantage of every innovation while remaining sustainably competitive in ways never possible with former on-premises infrastructure investments.

Based on organization size, the Large Enterprises segment to be a larger contributor to the UCC market growth during the forecast period

Large enterprises generally have more than 1,000 employees. They control a large number of different systems with a higher level of complexity. The market is undergoing significant technological transitions, such as collaboration with social media, real-time solutions, and the usage of mobile devices, which are favorably welcomed and highly adopted by large organizations. Affordability and high economies of scale enable organizations to leverage the benefits of UCC. Hence, the UCC market size is relatively large in large enterprises as compared to SMEs. UCC vendors help large enterprises with their special tools, such as unified messaging, conferencing, and meeting rooms, to maintain healthy communication among a large set of employees. The market share of the large enterprises segment is higher and is expected to rise at a constant pace during the forecast period.

Based on verticals, the IT and Telecom segment to be a larger contributor to the UCC market growth during the forecast period

The majority of telecom vendors, such as Google, Microsoft, and Zoom, are offering UCC solutions, including UCC, enterprise telephony, and telepresence, to deliver cost-effective communication platforms, reducing the company expenses and improving productivity. The rapidly increasing demand due to the high adoption of BYOD and mobile workforce strategies is driving the adoption of UCC in the IT industry. These more agile and flexible cloud-based services are delivered through scalable, cost-effective models rather than traditional, capital-intensive, and on-premises-based solutions. The telecom and IT vertical employs a considerable number of people, especially in North America and APAC, thus needs high collaboration among them to increase organizational agility and productivity. To sustain the competition and offer enhanced customer experience, the telecom industry is adopting UCC solutions, as thousands of competing providers, including telephone companies, cable companies, VoIP providers, software companies, and value-added resellers, are providing data and voice communications services to customers across the country and throughout the world.

Unified Communication and Collaboration Market by Region

APAC to grow at the highest CAGR during the forecast period

The APAC region is among the digital hubs of the world. . The growth in this market is driven by the rising adoption of cloud and mobility trends in countries, such as China, Australia and New Zealand (ANZ), India, and Japan. Government initiatives to promote the digital infrastructure are also driving the adoption of UCC solutions in the region. The rapid increase in the adoption of UCC solutions in APAC has made it highly lucrative and one of the fastest-growing markets globally. The region is expected to become a highly potential market for UCC solutions due to the growing need for robust collaborations and enhanced decision-making within and across organizations. The increasing popularity of eLearning and distance education modules has led to the expansion of the UCC market to meet diversified educational requirements across countries in APAC, such as ANZ, Japan, China, Singapore, and India. Distance education and eLearning are becoming popular with the introduction of smart classes in APAC. Several large enterprises and SMEs are looking forward to APAC as an opportunity for their growth.

The growing attraction of an agile and Operating Expenditure (OPEX)-friendly collaboration tool model to support business expansion is fueling the adoption of UCC. In fact, UCC has become a mainstream solution in APAC with several Global Service Providers (GSPs) and Regional Service Providers (RSPs), offering a full-fledged UCC as a part of their core collaboration portfolio. The region is facing challenges in terms of availability and adequacy due to the low presence of global mega vendors who account for approximately half of the existing market. However, with the increased spending and the rising adoption of cloud, APAC is catching up with other top regions, such as North America and Europe.

The UCC market is dominated by companies such as Google (US), Zoom (US), Cisco (US), Microsoft (US), Avaya (US), Fuze (US), LogMeIn (US), RingCentral (US), Verizon (US), BT (UK), Dialpad (US), Orange S.A. (France), StarBlue (Ireland), Windstream Intellectual Property Services (US), and Alcatel-Lucent Enterprise (France). These vendors have a large customer base and strong geographic footprint along with organized distribution channels, which helps them to increase revenues.

Scope of Report

Report Metrics

Details

Market size available for years

2016-2026

Base year considered

2020

Forecast period

2021-2026

Forecast units

Value (USD Million)

Segments covered

Component (Types[UCaaS, IP Telephony and Video Conferencing Systems] and Services), Deployment Mode, Organization Size, Verticals, and Regions

Regions covered

North America, Europe, APAC, MEA and Latin America

Companies covered

Google (US), Zoom (US), Cisco (US), Microsoft (US), Avaya (US), Fuze (US), LogMeIn (US), RingCentral (US), Verizon (US), BT (UK), Dialpad (US), Orange S.A. (France), StarBlue (Ireland), Windstream Intellectual Property Services (US), and Alcatel-Lucent Enterprise(France).

This research report categorizes the UCC market to forecast revenue and analyze trends in each of the following submarkets:

Based on the components:

  • Types
  • Services

Based on the Types:

  • UCaaS
    • Telephony
    • Unified Messaging
    • Conferencing
    • Collaboration Platforms and Applications
  • IP Telephony
    • Hardware
    • Software
  • Video Conferencing Systems
    • Hardware
    • Solutions

Based on the services:

  • UC Managed Services
  • Professional Services

Based on the Deployment Mode:

  • On-premises
  • Public Cloud
  • Hybrid Cloud

Based on the Organization Size:

  • Large Enterprises
  • Small and Medium-Sized Enterprises (SMEs)

Based on the vertical:

  • BFSI
  • IT and Telecom
  • Retail and Consumer Goods
  • Healthcare
  • Public Sector and Utilities
  • Logistics and Transportation
  • Travel and Hospitality
  • Others (Education, Manufacturing and Media and Entertainment)

Based on regions:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • APAC
    • China
    • Japan
    • ANZ
    • India
    • Rest of APAC
  • MEA
    • Saudi Arabia
    • UAE
    • Rest of MEA
  • Latin America
    • Brazil
    • Rest of Latin America

Recent Developments

In July 2021, Verizon Business released a new BlueJeans Meetings feature for iPadOS, iOS and Android to support the reality of today's mobile workforce, as well as new device partnerships and applications which is used for unlocking the power of Verizon Mobile Edge Compute for real-time video collaboration on the go.

Frequently Asked Questions (FAQ):

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TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 42)
    1.1 INTRODUCTION TO COVID-19
    1.2 COVID-19 HEALTH ASSESSMENT
           FIGURE 1 COVID-19: GLOBAL PROPAGATION
           FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
    1.3 COVID-19 ECONOMIC ASSESSMENT
           FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
           1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
                    FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY
                    FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
    1.4 OBJECTIVES OF THE STUDY
    1.5 MARKET DEFINITION
           1.5.1 INCLUSIONS AND EXCLUSIONS
    1.6 MARKET SCOPE
           1.6.1 MARKET SEGMENTATION
           1.6.2 REGIONS COVERED
           1.6.3 YEARS CONSIDERED FOR THE STUDY
    1.7 CURRENCY CONSIDERED
           TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
    1.8 STAKEHOLDERS

2 RESEARCH METHODOLOGY (Page No. - 51)
    2.1 RESEARCH DATA
           FIGURE 6 UNIFIED COMMUNICATION AND COLLABORATION MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Breakup of primary profiles
                               FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
                               TABLE 2 PRIMARY RESPONDENTS: ENTERPRISE PERFORMANCE MANAGEMENT MARKET
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
           FIGURE 8 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
           FIGURE 9 UNIFIED COMMUNICATION AND COLLABORATION MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF UNIFIED COMMUNICATION AND COLLABORATION FROM VENDORS
           FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 1 (SUPPLY SIDE): COLLECTIVE REVENUE OF UNIFIED COMMUNICATION AND COLLABORATION VENDORS
           FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2 (DEMAND SIDE): UNIFIED COMMUNICATION AND COLLABORATION MARKET
           FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION
           FIGURE 14 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM THE SUPPLY SIDE
           FIGURE 15 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM COMPONENTS (1/2)
    2.4 MARKET FORECAST
           TABLE 3 FACTOR ANALYSIS
    2.5 COMPANY EVALUATION MATRIX METHODOLOGY
           FIGURE 16 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
           FIGURE 17 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.7 RESEARCH ASSUMPTIONS
    2.8 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY (Page No. - 65)
    FIGURE 18 UNIFIED COMMUNICATION AND COLLABORATION MARKET: GLOBAL SNAPSHOT
    FIGURE 19 TOP-GROWING SEGMENTS IN THE MARKET
    FIGURE 20 TYPES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 21 IP TELEPHONY SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 22 TELEPHONY SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 23 SOFTWARE SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 24 SOLUTIONS SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 25 UNIFIED COMMUNICATION MANAGED SERVICES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 26 PUBLIC CLOUD SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 27 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 28 TOP VERTICALS IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET,2019–2026 (USD MILLION)
    FIGURE 29 NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD

4 PREMIUM INSIGHTS (Page No. - 75)
    4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET
           FIGURE 30 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE THE UNIFIED COMMUNICATION AND COLLABORATION GROWTH
    4.2 MARKET, BY COMPONENT (2021 VS. 2026)
           FIGURE 31 TYPES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD IN 2021
    4.3 MARKET, BY DEPLOYMENT MODE (2021 VS. 2026)
           FIGURE 32 PUBLIC CLOUD SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD IN 2021
    4.4 MARKET, BY ORGANIZATION SIZE (2021 VS. 2026)
           FIGURE 33 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD IN 2021
    4.5 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL (2021 VS. 2026)
           FIGURE 34 IT AND TELECOM VERTICAL TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
    4.6 MARKET INVESTMENT SCENARIO
           FIGURE 35 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 78)
    5.1 INTRODUCTION
           FIGURE 36 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: UNIFIED COMMUNICATION AND COLLABORATION MARKET
           5.1.1 DRIVERS
                    5.1.1.1 COVID-19 pandemic boosted the adoption of unified communication and collaboration solutions
                    5.1.1.2 Increasing demand for UCaaS from both large enterprises and SMEs
                    5.1.1.3 Growing trends of mobility and BYOD
           5.1.2 RESTRAINTS
                    5.1.2.1 Security concerns over cloud-based deployment
                    5.1.2.2 Issues of privacy and security
                    5.1.2.3 Network infrastructure issues
           5.1.3 OPPORTUNITIES
                    5.1.3.1 5G paving the way for the video conferencing systems solution
                    5.1.3.2 Rise in cloud native enterprises
                    5.1.3.3 Growing adoption of IoT in UC will boost the market
           5.1.4 CHALLENGES
                    5.1.4.1 Internet bandwidth and technical glitch issues
                    5.1.4.2 Low readiness to move to modern UC
    5.2 COVID-19-DRIVEN MARKET DYNAMICS
           5.2.1 DRIVERS AND OPPORTUNITIES
           5.2.2 RESTRAINTS AND CHALLENGES
    5.3 COVID-19 IMPACT
           FIGURE 37 COVID-19 ANALYSIS
           5.3.1 VENDOR INSIGHTS
           5.3.2 REGIONAL INSIGHTS
           5.3.3 VERTICAL INSIGHTS
    5.4 CASE STUDY ANALYSIS
           5.4.1 CASE STUDY 1: CLOUD COMMUNICATIONS SOLUTION DEPLOYMENT
           5.4.2 CASE STUDY 2: DEPLOYED UNIFIED SYSTEM TO SAVE COST AND IMPROVE EMPLOYEE EXPERIENCE USING MITEL’S BUSINESS PHONE SYSTEMS
           5.4.3 CASE STUDY 3: HUBSPOT DEPLOYED ZOOM’S VIDEO CONFERENCING SOLUTION FOR EFFICACY
           5.4.4 CASE STUDY 4: WOODSIDEDEPLOYED CISCO’S WEBEX SOLUTION TO RATAIN BEST TALENT
    5.5 ECOSYSTEM
           FIGURE 38 ECOSYSTEM ANALYSIS: UNIFIED COMMUNICATION AND COLLABORATION MARKET
    5.6 SUPPLY CHAIN ANALYSIS
           FIGURE 39 SUPPLY CHAIN ANALYSIS: MARKET
    5.7 PRICING ANALYSIS
           5.7.1 INTRODUCTION
                    FIGURE 40 THE FOLLOWING TABLE SHOWS DIFFERENT PRICES OFFERED BY A FEW UCC VENDORS:
    5.8 PATENT ANALYSIS
           FIGURE 41 NUMBER OF PATENTS PUBLISHED
           FIGURE 42 TOP FIVE PATENT OWNERS IN THE UNITED STATES
           TABLE 4 TOP TEN PATENT OWNERS (UNITED STATES)
           TABLE 5 PATENTS GRANTED TO VENDORS IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET:
    5.9 TECHNOLOGY ANALYSIS
           5.9.1 MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE
           5.9.2 FACIAL AND VOICE RECOGNITION
           5.9.3 CLOUD TECHNOLOGY
           5.9.4 INTERNET OF THINGS
    5.10 PORTER’S FIVE FORCES MODEL
           FIGURE 43 UNIFIED COMMUNICATION AND COLLABORATION: PORTER’S FIVE FORCES ANALYSIS
           TABLE 6 UNIFIED COMMUNICATION AND COLLABORATION SOLUTION: PORTER’S FIVE FORCES ANALYSIS
           5.10.1 THREAT OF NEW ENTRANTS
           5.10.2 THREAT OF SUBSTITUTES
           5.10.3 BARGAINING POWER OF SUPPLIERS
           5.10.4 BARGAINING POWER OF BUYERS
           5.10.5 INTENSITY OF COMPETITIVE RIVALRY
    5.11 REGULATIONS
           5.11.1 NORTH AMERICA
           5.11.2 EUROPE
           5.11.3 ASIA PACIFIC
           5.11.4 MIDDLE EAST AND AFRICA
           5.11.5 LATIN AMERICA
    5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS
                    FIGURE 44 MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS

6 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT (Page No. - 99)
    6.1 INTRODUCTION
           6.1.1 COMPONENTS: MARKET DRIVERS
           6.1.2 COMPONENTS: COVID-19 IMPACT
                    FIGURE 45 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 7 MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                    TABLE 8 MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
    6.2 TYPES
           FIGURE 46 IP TELEPHONY SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
           TABLE 9 MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION)
           TABLE 10 MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION)
           6.2.1 UCAAS
                    FIGURE 47 COLLABORATION PLATFORM AND APPLICATIONS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                    TABLE 11 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                    TABLE 12 MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                    TABLE 13 UCAAS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 14 UCAAS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.1.1 Telephony
                               TABLE 15 TELEPHONY: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 16 TELEPHONY: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.1.2 Unified messaging
                               TABLE 17 UNIFIED MESSAGING: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 18 UNIFIED MESSAGING: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.1.3 Conferencing
                               TABLE 19 CONFERENCING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (UD MILLION)
                               TABLE 20 CONFERENCING: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.1.4 Collaboration platforms and applications
                               TABLE 21 COLLABORATION PLATFORM AND APPLICATIONS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 22 COLLABORATION PLATFORM AND APPLICATIONS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.2 IP TELEPHONY
                    FIGURE 48 SOFTWARE SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 23 MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                    TABLE 24 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                    TABLE 25 IP TELEPHONY: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 26 IP TELEPHONY: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.2.1 Hardware
                               TABLE 27 IP TELEPHONY, HARDWARE: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 28 IP TELEPHONY, HARDWARE: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.2.2 Software
                               TABLE 29 IP TELEPHONY, SOFTWARE: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 30 IP TELEPHONY, SOFTWARE: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.3 VIDEO CONFERENCING SYSTEMS
                    FIGURE 49 SOLUTIONS SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 31 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEMS, 2016–2020 (USD MILLION)
                    TABLE 32 MARKET SIZE, BY VIDEO CONFERENCING SYSTEMS, 2021–2026 (USD MILLION)
                    TABLE 33 VIDEO CONFERENCING SYSTEMS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 34 VIDEO CONFERENCING SYSTEMS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.3.1 Hardware
                               TABLE 35 VIDEO CONFERENCING SYSTEMS, HARDWARE: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 36 VIDEO CONFERENCING SYSTEMS, HARDWARE: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.3.2 Solutions
                               TABLE 37 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 38 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    6.3 SERVICES
           FIGURE 50 PROFESSIONAL SERVICES TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
           TABLE 39 MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
           TABLE 40 MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
           6.3.1 UC MANAGED SERVICES
                    TABLE 41 UC MANAGED SERVICES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 42 UC MANAGED SERVICES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.3.2 PROFESSIONAL SERVICES
                    TABLE 43 PROFESSIONAL SERVICES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 44 PROFESSIONAL SERVICES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

7 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE (Page No. - 121)
    7.1 INTRODUCTION
           7.1.1 DEPLOYMENT MODES: MARKET DRIVERS
           7.1.2 DEPLOYMENT MODES: COVID-19 IMPACT
                    FIGURE 51 HYBRID CLOUD SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                    TABLE 45 MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                    TABLE 46 MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
    7.2 ON-PREMISES
           TABLE 47 ON-PREMISES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 48 ON-PREMISES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           7.2.1 PUBLIC CLOUD
                    TABLE 49 PUBLIC CLOUD: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 50 PUBLIC CLOUD: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    7.3 HYBRID CLOUD
           TABLE 51 HYBRID CLOUD: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 52 HYBRID CLOUD: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

8 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE (Page No. - 127)
    8.1 INTRODUCTION
           FIGURE 52 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
           TABLE 53 MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
           TABLE 54 MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
    8.2 LARGE ENTERPRISES
           TABLE 55 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 56 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    8.3 SMALL AND MEDIUM-SIZED ENTERPRISES
           TABLE 57 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 58 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

9 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL (Page No. - 132)
    9.1 INTRODUCTION
           9.1.1 VERTICALS: MARKET DRIVERS
           9.1.2 VERTICALS: COVID-19 IMPACT
                    FIGURE 53 IT AND TELECOM VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                    TABLE 59 MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
                    TABLE 60 MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
    9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
           TABLE 61 BANKING, FINANCIAL SERVICES, AND INSURANCE: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 62 BANKING, FINANCIAL SERVICES, AND INSURANCE: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.3 IT AND TELECOM
           TABLE 63 IT AND TELECOM: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 64 IT AND TELECOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.4 HEALTHCARE
           TABLE 65 HEALTHCARE: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 66 HEALTHCARE: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.5 RETAIL AND CONSUMER GOODS
           TABLE 67 RETAIL AND CONSUMER GOODS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 68 RETAIL AND CONSUMER GOODS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.6 PUBLIC SECTOR AND UTILITIES
           TABLE 69 PUBLIC SECTOR AND UTILITIES: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 70 PUBLIC SECTOR AND UTILITIES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.7 LOGISTICS AND TRANSPORTATION
           TABLE 71 LOGISTICS AND TRANSPORTATION: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 72 LOGISTICS AND TRANSPORTATION: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.8 TRAVEL AND HOSPITALITY
           TABLE 73 TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 74 TRAVEL AND HOSPITALITY: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.9 OTHER VERTICALS
           TABLE 75 OTHER VERTICALS: MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 76 OTHER VERTICALS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

10 GEOGRAPHIC ANALYSIS (Page No. - 145)
     10.1 INTRODUCTION
               FIGURE 54 ASIA PACIFIC TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD
               TABLE 77 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 78 MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
     10.2 NORTH AMERICA
             10.2.1 NORTH AMERICA: MARKET DRIVERS
             10.2.2 NORTH AMERICA: COVID-19 IMPACT
                       FIGURE 55 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 79 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 80 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 81 NORTH AMERICA: MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 82 NORTH AMERICA: MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 83 NORTH AMERICA: MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 84 NORTH AMERICA: MARKET SIZE, BY UCAAS,2021–2026 (USD MILLION)
                       TABLE 85 NORTH AMERICA: MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 86 MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 87 NORTH AMERICA: MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 88 NORTH AMERICA: MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 89 NORTH AMERICA: MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
                       TABLE 90 NORTH AMERICA: MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
                       TABLE 91 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 92 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 93 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 94 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 95 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 96 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 97 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 98 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.2.3 UNITED STATES
                       TABLE 99 UNITED STATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 100 UNITED STATES: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.2.4 CANADA
                       TABLE 101 CANADA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 102 CANADA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
     10.3 EUROPE
             10.3.1 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET DRIVERS
             10.3.2 EUROPE: COVID-19 IMPACT
                       TABLE 103 EUROPE: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 104 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 105 EUROPE: MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 106 EUROPE: MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 107 EUROPE: MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 108 EUROPE: MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                       TABLE 109 EUROPE: MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 110 EUROPE: MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 111 EUROPE: MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 112 EUROPE: MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 113 EUROPE: MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
                       TABLE 114 EUROPE: MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                       TABLE 115 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 116 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 117 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 118 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 119 EUROPE: MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 120 EUROPE: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 121 EUROPE: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 122 EUROPE: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.3.3 UNITED KINGDOM
                       TABLE 123 UNITED KINGDOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 124 UNITED KINGDOM: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.3.4 GERMANY
                       TABLE 125 GERMANY: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 126 GERMANY: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.3.5 FRANCE
                       TABLE 127 FRANCE: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 128 FRANCE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.3.6 REST OF EUROPE
                       TABLE 129 REST OF EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 130 REST OF EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
     10.4 ASIA PACIFIC
             10.4.1 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET DRIVERS
             10.4.2 ASIA PACIFIC: COVID-19 IMPACT
                       FIGURE 56 ASIA PACIFIC: MARKET SNAPSHOT
                       TABLE 131 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 132 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 133 ASIA PACIFIC: MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 134 ASIA PACIFIC: MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 135 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 136 ASIA PACIFIC: MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                       TABLE 137 ASIA PACIFIC: MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 138 ASIA PACIFIC: MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 139 ASIA PACIFIC: MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 140 ASIA PACIFIC: MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 141 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
                       TABLE 142 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                       TABLE 143 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 144 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 145 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 146 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 147 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 148 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 149 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 150 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.4.3 CHINA
                       TABLE 151 CHINA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,  BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 152 CHINA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.4.4 JAPAN
                       TABLE 153 JAPAN: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 154 JAPAN: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.4.5 AUSTRALIA AND NEW ZEALAND
                       TABLE 155 AUSTRALIA AND NEW ZEALAND: MARKET SIZE, BY ORGANIZATION SIZE,  2016–2020 (USD MILLION)
                       TABLE 156 AUSTRALIA AND NEW ZEALAND: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.4.6 INDIA
                       TABLE 157 INDIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 158 INDIA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.4.7 REST OF ASIA PACIFIC
                       TABLE 159 REST OF ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 160 REST OF ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
     10.5 MIDDLE EAST AND AFRICA
             10.5.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS
             10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
                       TABLE 161 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 162 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 163 MIDDLE EAST AND AFRICA: MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 164 MIDDLE EAST AND AFRICA: MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 165 MIDDLE EAST AND AFRICA: MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 166 MIDDLE EAST AND AFRICA: MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                       TABLE 167 MIDDLE EAST AND AFRICA: MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 168 MIDDLE EAST AND AFRICA: MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 169 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 170 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 171 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
                       TABLE 172 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                       TABLE 173 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 174 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 175 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 176 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 177 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 178 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 179 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 180 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.5.3 SAUDI ARABIA
                       TABLE 181 SAUDI ARABIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 182 SAUDI ARABIA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.5.4 UNITED ARAB EMIRATES
                       TABLE 183 UNITED ARAB EMIRATES: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 184 UNITED ARAB EMIRATES: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.5.5 REST OF MIDDLE EAST AND AFRICA
                       TABLE 185 REST OF MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 186 REST OF MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
     10.6 LATIN AMERICA
             10.6.1 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS
             10.6.2 LATIN AMERICA: COVID-19 IMPACT
                       TABLE 187 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 188 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 189 LATIN AMERICA: MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 190 LATIN AMERICA: MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 191 LATIN AMERICA: MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 192 LATIN AMERICA: MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                       TABLE 193 LATIN AMERICA: MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 194 LATIN AMERICA: MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 195 LATIN AMERICA: MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 196 LATIN AMERICA: MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 197 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
                       TABLE 198 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                       TABLE 199 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 200 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 201 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 202 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 203 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 204 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 205 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 206 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.6.3 BRAZIL
                       TABLE 207 BRAZIL: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 208 BRAZIL: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.6.4 REST OF LATIN AMERICA
                       TABLE 209 REST OF LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 210 REST OF LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)

11 COMPETITIVE LANDSCAPE (Page No. - 194)
     11.1 INTRODUCTION
               FIGURE 57 MARKET EVALUATION FRAMEWORK
     11.2 MARKET RANKING
               FIGURE 58 MARKET RANKING IN 2020
     11.3 MARKET SHARE OF TOP VENDORS
               TABLE 211 UNIFIED COMMUNICATION AND COLLABORATION: DEGREE OF COMPETITION
               FIGURE 59 UNIFIED COMMUNICATION AND COLLABORATION MARKET: VENDOR SHARE ANALYSIS
     11.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS
               FIGURE 60 HISTORICAL REVENUE ANALYSIS
     11.5 COMPANY EVALUATION QUADRANT
             11.5.1 STAR
             11.5.2 EMERGING LEADER
             11.5.3 PERVASIVE
             11.5.4 PARTICIPANT
                       FIGURE 61 UNIFIED COMMUNICATION AND COLLABORATION MARKET (GLOBAL): COMPANY EVALUATION QUADRANT, 2020
                       TABLE 212 COMPANY SOLUTION FOOTPRINT
                       TABLE 213 COMPANY VERTICAL FOOTPRINT
                       TABLE 214 COMPANY REGION FOOTPRINT
                       TABLE 215 COMPANY FOOTPRINT
     11.6 COMPETITIVE SCENARIO
               TABLE 216 MARKET: NEW LAUNCHES IN 2021
               TABLE 217 UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS IN 2021

12 COMPANY PROFILES (Page No. - 208)
(Business Overview, Products Offered, Recent Developments, MnM view, Key strengths/right to win, Strategic choices made, Weakness/competitive threats)*
     12.1 MAJOR PLAYERS
             12.1.1 ZOOM
                       TABLE 218 ZOOM: BUSINESS OVERVIEW
                       FIGURE 62 ZOOM: COMPANY SNAPSHOT
                       TABLE 219 ZOOM: PRODUCTS OFFERED
                       TABLE 220 ZOOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCH
                       TABLE 221 ZOOM: MARKET: DEAL
             12.1.2 CISCO
                       TABLE 222 CISCO: BUSINESS OVERVIEW
                       FIGURE 63 CISCO: COMPANY SNAPSHOT
                       TABLE 223 CISCO: PRODUCTS OFFERED
                       TABLE 224 CISCO: MARKET: PRODUCT LAUNCH
                       TABLE 225 CISCO: MARKET: DEALS
             12.1.3 MICROSOFT
                       TABLE 226 MICROSOFT: BUSINESS OVERVIEW
                       FIGURE 64 MICROSOFT: COMPANY SNAPSHOT
                       TABLE 227 MICROSOFT: PRODUCTS OFFERED
                       TABLE 228 MICROSOFT: MARKET: PRODUCT LAUNCH
                       TABLE 229 MICROSOFT: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS
             12.1.4 AVAYA
                       TABLE 230 AVAYA: BUSINESS OVERVIEW
                       FIGURE 65 AVAYA: COMPANY SNAPSHOT
                       TABLE 231 AVAYA: PRODUCTS OFFERED
                       TABLE 232 AVAYA: MARKET: PRODUCT LAUNCH
                       TABLE 233 AVAYA: MARKET: DEALS
             12.1.5 GOOGLE
                       TABLE 234 GOOGLE: BUSINESS OVERVIEW
                       FIGURE 66 GOOGLE: COMPANY SNAPSHOT
                       TABLE 235 GOOGLE: PRODUCTS OFFERED
                       TABLE 236 GOOGLE: MARKET: PRODUCT LAUNCH
             12.1.6 FUZE
                       TABLE 237 FUZE: BUSINESS OVERVIEW
                       TABLE 238 FUZE: PRODUCTS OFFERED
                       TABLE 239 FUZE: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCH
                       TABLE 240 FUZE: MARKET: DEALS
             12.1.7 LOGMEIN
                       TABLE 241 LOGMEIN: BUSINESS OVERVIEW
                       TABLE 242 LOGMEIN: PRODUCTS OFFERED
                       TABLE 243 LOGMEIN: MARKET: PRODUCT LAUNCHES
                       TABLE 244 LOGMEIN: MARKET: DEALS
             12.1.8 RINGCENTRAL
                       TABLE 245 RINGCENTRAL: BUSINESS OVERVIEW
                       FIGURE 67 RINGCENTRAL: COMPANY SNAPSHOT
                       TABLE 246 RINGCENTRAL: PRODUCTS OFFERED
                       TABLE 247 RINGCENTRAL: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCHES
                       TABLE 248 RINGCENTRAL: MARKET: DEALS
             12.1.9 VERIZON
                       TABLE 249 VERIZON: BUSINESS OVERVIEW
                       FIGURE 68 VERIZON: COMPANY SNAPSHOT
                       TABLE 250 VERIZON: PRODUCTS OFFERED
                       TABLE 251 VERIZON: MARKET: PRODUCT LAUNCHES
                       TABLE 252 VERIZON: MARKET: DEALS
             12.1.10 BT
                       TABLE 253 BT: BUSINESS OVERVIEW
                       FIGURE 69 BT: COMPANY SNAPSHOT
                       TABLE 254 BT: PRODUCTS OFFERED
                       TABLE 255 BT: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCHES
                       TABLE 256 BT: MARKET: DEALS
             12.1.11 DIALPAD
             12.1.12 ORANGE S.A.
             12.1.13 STARBLUE
             12.1.14 WINDSTREAM INTELLECTUAL PROPERTY SERVICES
             12.1.15 ALCATEL-LUCENT ENTERPRISE
             12.1.16 INTRADO
             12.1.17 NTT COMMUNICATIONS
             12.1.18 MASERGY COMMUNICATIONS
             12.1.19 REVATION SYSTEMS
             12.1.20 8X8
             12.1.21 VONAGE
             12.1.22 STAR2STAR COMMUNICATIONS
             12.1.23 ZOHO
             12.1.24 NEC
             12.1.25 PLANTRONICS (POLY)
             12.1.26 MITEL
     12.2 STARTUP/SME PLAYERS
             12.2.1 STARLEAF
             12.2.2 VOTACALL
             12.2.3 PEXIP
             12.2.4 TRUECONF
             12.2.5 SNAPSOLV
             12.2.6 MELP APP
             12.2.7 ROUTE MOBILE
             12.2.8 SIMPPLR
             12.2.9 AGORA
             12.2.10 YUWEE

*Details on Business Overview, Products Offered, Recent Developments, MnM view, Key strengths/right to win, Strategic choices made, Weakness/competitive threats might not be captured in case of unlisted companies.

13 ADJACENT/RELATED MARKET (Page No. - 279)
     13.1 INTRODUCTION
             13.1.1 RELATED MARKET
             13.1.2 LIMITATIONS
     13.2 ENTERPRISE COLLABORATION MARKET
               TABLE 257 ENTERPRISE COLLABORATION MARKET SIZE, BY END USER, 2017–2020 (USD MILLION)
               TABLE 258 ENTERPRISE COLLABORATION MARKET SIZE, BY END USER, 2021–2026 (USD MILLION)
               TABLE 259 IT AND TELECOMMUNICATIONS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 260 IT AND TELECOMMUNICATIONS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 261 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 262 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 263 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 264 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 265 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 266 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 267 EDUCATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 268 EDUCATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 269 ENERGY AND UTILITIES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 270 ENERGY AND UTILITIES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 271 RETAIL AND CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 272 RETAIL AND CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 273 MANUFACTURING: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 274 MANUFACTURING: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 275 TRAVEL AND HOSPITALITY: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 276 TRAVEL AND HOSPITALITY: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 277 OTHERS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 278 OTHERS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

14 APPENDIX (Page No. - 288)
     14.1 DISCUSSION GUIDE
     14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
     14.3 AVAILABLE CUSTOMIZATIONS
     14.4 RELATED REPORTS
     14.5 AUTHOR DETAILS

The study involved 4 major activities to estimate the current market size of UCC. Exhaustive secondary research was done to collect information on the market, the peer market, and the parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. After that, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments.

Secondary Research

In the secondary research process, various secondary sources were referred to for identifying and collecting information for this study. The secondary sources included annual reports, press releases, and investor presentations of companies; whitepapers; certified publications; and articles from recognized associations, such as data center knowledge and government publishing sources. The research study involved the use of extensive secondary sources, directories, and databases, such as D&B Hoovers, DiscoverOrg, Factiva, Bloomberg BusinessWeek, Statista.com, Cloud Computing Association, The Software Alliance, CCA, MENA Cloud Alliance, International Trade Administration (ITA), Telecommunications Industry Association, United Nations Economic and Social Commission for Asia and the Pacific (ESCAP), Arab Information and Communication Technology Organization (AICTO) to identify and collect information useful for this technical, market-oriented, and commercial study of the UCC market. Secondary research was mainly used to obtain key information about the industry’s value chain, the total pool of key players, market classification and segmentation as per the industry trends to the bottom-most level, regional markets, and key developments from both market and technology oriented perspectives.

Primary Research

In the primary research process, various primary sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. Primary sources from the supply-side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from various key companies and organizations providing UCC solutions. The primary sources from the demand side included the end-users of event management software solutions, which included Chief Information Officers (CIOs), IT technicians and technologists, and IT managers at public and investor-owned utilities.

The following figure depicts the breakup of the primary profiles:

Unified Communication and Collaboration Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the UCC market. They were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the industry and markets have been identified through extensive secondary research.
  • The industry’s supply chain and market size, in terms of value, have been determined through primary and secondary research processes.
  • All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.

Data Triangulation

After arriving at the overall market size—using the market size estimation processes as explained above—the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, the data triangulation and market breakup procedures were employed, wherever applicable. The data was triangulated by studying several factors and trends from both, the demand and supply sides, in the UCC market.

Report Objectives

  • To describe and forecast the Global UCC component (types[UCaaS, Ip Telephony and Video Conferencing Systems] and services), deployment mode, organization size, industry verticals, and regions from 2021 to 2026, and analyze the various macro and microeconomic factors that affect the market growth
  • To forecast the market size of regional segments: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
  • To provide detailed information related to the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the UCC market
  • To strategically analyze the market’s subsegments with respect to individual growth trends, prospects, and contribution to the total market
  • To analyze opportunities in the market for stakeholders and provide details of the competitive landscape for major players
  • To comprehensively analyze the core competencies of key players
  • To track and analyze competitive developments, such as mergers and acquisitions, product developments, partnerships and collaborations, and business expansion activities, in the market
  • To track and analyze COVID-19 and competitive developments, such as mergers and acquisitions, new product developments, and partnerships and collaborations, in the market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs and on best effort basis for profiling of additional market players.

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Report Code
TC 7967
Published ON
Aug, 2021
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