Interactive Kiosk Market by Type (Bank Kiosks, Self-Service Kiosks, and Vending Kiosks), Vertical (Retail, Healthcare, Banking & Financial Services, Government, Transportation, Hospitality, Entertainment), Offering, & Geography - Global Forecast to 2023
The interactive kiosk market was valued at USD 20.37 Billion in 2016 and is expected to be worth USD 30.53 Billion by 2023, at a CAGR of 5.69% between 2017 and 2023. The base year considered for the study is 2016, and the forecast is provided for 20172023.
Key Market Dynamics in Interactive Kiosk Market
Cost-effective and efficient medium for operations and geographic expansion of businesses
Various companies worldwide can save a huge cost of resources by expanding their geographic reach through the adoption of interactive kiosks without setting up the actual physical stores. For instance, Redbox Automated Retail (US), a subsidiary of Coinstar (US), uses automated retail kiosks for its business services such as renting of DVDs, Blu-ray Discs, and video games. The company has installed ~42,000 interactive kiosks at more than 34,000 locations across the US, which helped it expand its service business in the US. In addition, the transportation and finance industries, and municipal and government organizations are using interactive kiosks to increase the geographic reach of their offerings to customers instead of limiting them to their office premises.
The interactive kiosk market has experienced growth over the period of time because of the efficient working. For instance, the installation of interactive kiosks at the malls minimizes the staffing requirements and the lowers the overhead expenses, which reduces the cost of the overall system. The interactive kiosks are capable of accomplishing multiple functions, need small space for working, and accelerate the buying process. Thus, interactive kiosks are efficient in the operations, contributing to a larger market share. The declining costs of microprocessors, printers, and other computer-related kiosk components have ultimately resulted in reduced kiosk costs.
High initial cost and need for regular maintenance of interactive kiosks
The initial cost of the installation of kiosks is high, and the software required for every kiosk is customized as per its intended functions. The cost is dependent on design, function, and locationindoors or outdoors. Also, the authorization of the interactive kiosks requires high expenditure. As a result, many of the providers rent the interactive kiosk systems for certain period if the use is temporary or if they are not capable of investing a high amount in the installations. However, even if the maintenance cost of the system is high, the maintenance of hardware and software ensures smooth operations of the systems. As these kiosks are touchscreen displays, entire communication is based on the interactive displays, and technical fault or damage to it would cause the system to a standstill. Many providers opt for tougher screens in the high-traffic areas, where the screens are more likely to be damaged
The main objectives of this study are as follows:
- To define, describe, segment, and forecast the global market, in terms of value, on the basis of offering, type, vertical, and geography
- To provide a detailed value chain analysis along with the technology and market roadmap for the kiosk market
- To provide detailed information regarding the major factors influencing the growth of the market (drivers, restraints, opportunities, challenges, and winning imperatives)
The research methodology used to estimate and forecast the market begins with obtaining data on key vendor revenues. A few organizations associated with the market include IEEE Standards Association and Kiosk Association, among others. The vendor offerings have been taken into consideration to determine the market segmentation. The top-down procedure has been employed to arrive at the overall size of the market, which includes type-wise revenue generated by the companies through the sale of interactive kiosk systems worldwide. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with key experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.
To know about the assumptions considered for the study, download the pdf brochure
The interactive kiosk ecosystem comprises many entities from component manufacturers to technology providers such as KIOSK Information Systems (US), NCR Corporation (US), SlabbKiosks (US), Source Technologies (US), Diebold Nixdorf (US), Embross (Canada), IER SAS (France), Meridian (US), REDYREF (US), Advantech Co. (Taiwan), NEXCOM International Co. (Taiwan), and KAL (UK).
Target Audience:
- Original device manufacturers (ODMs)
- System integrators
- Interactive kiosk original equipment manufacturers (OEMs)
- Raw material suppliers
- Assembly and packaging vendors
- Technical universities
- Government research agencies and private research organizations
- Research institutes and organizations
- Market research and consulting firms
Scope of the Report:
In this research report, the interactive kiosk market has been segmented on the basis of offering, type, vertical, and geography.
Interactive Kiosk Market, by Offering
- Hardware
- Software & Services
Market, by Type
- Bank Kiosks
- Self-Service Kiosks
- Vending Kiosks
Interactive Kiosk Market, by Vertical
- Retail
- Healthcare
- Banking & Financial Services
- Government
- Transportation
- Hospitality
- Entertainment
- Others (Corporate and Education)
Market, by Geography
- North America
- Europe
- APAC
- RoW
Available Customizations:
With the given market data, MarketsandMarkets offers customizations according to the companys specific needs. The following customization options are available for the report:
- Company Information
- Detailed analysis and profiling of additional market players (up to 5)
The interactive kiosk market is expected to be worth USD 30.53 Billion by 2023, at a CAGR of 5.69% between 2017 and 2023. The factors such as increasing interest of customers in self-service interactive kiosks, enhanced shopping experience for customers, and cost-effective and effective medium for operations and geographic expansion of businesses drive the demand for interactive kiosks.
The report covers the analysis and forecast of the kiosk market based on offering, type, vertical, and geography. The study identifies and analyzes the market dynamics such as drivers, restraints, opportunities, challenges, and winning imperatives for the market. It also profiles the key players operating in the interactive kiosk market.
The interactive kiosk market based on type is segmented into bank kiosks, self-service kiosks, and vending kiosks. The vending kiosks segment held the largest share of the market in 2016. One of the major drivers for the growth of the market for vending kiosks is the rise in number of cashless vending machines. The increasing preference of customers for cashless payment modes (through mobile devices, credit cards, and debit cards) is in turn, propelling the increase in adoption of cashless vending machines. In addition to this, secure payment gateways and increased efficiency of network operators also fuel the growth of this market.
The market based on vertical has been segmented into retail, healthcare, banking and financial services, government, transportation, hospitality, entertainment, and others. The demand for interactive kiosks for the retail applications is increasing as they display the information and advertise the offerings to shoppers, without the need of actual entry of the shoppers in the retails stores. It also enables in-store product information and promotional displays of the products and services to attract the attention of customers.
North America is expected to hold the largest size of the interactive kiosk market during the forecast period owing to the strong economic conditions and high customer adoption rates. This region holds the largest market size due to the high demand from the retail, entertainment, travel, finance, and healthcare industries. The increasing focus of the retailers on enhancing the levels of customer satisfaction is likely to further boost the investments in interactive kiosks, driving the market growth of the market in this region.
High initial costs and need for regular maintenance of interactive kiosks is a factor restraining the growth of the market. Some of the major players operating in the market are KIOSK Information Systems (US), NCR Corporation (US), SlabbKiosks (US), Source Technologies (US), Diebold Nixdorf (US), Embross (Canada), IER SAS (France), Meridian (US), REDYREF (US), Advantech Co. (Taiwan), NEXCOM International Co. (Taiwan), and KAL (UK). These players adopted various strategies such as product launches and developments, contracts, acquisitions, partnerships, and business expansions to cater to the needs of the market.
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Table of Contents
1 Introduction (Page No. - 15)
1.1 Objectives of Study
1.2 Definition
1.3 Scope of Market
1.3.1 Markets Covered
1.3.2 Years Considered for Study
1.4 Currency
1.5 Package Size
1.6 Limitations
1.7 Market Stakeholders
2 Research Methodology (Page No. - 18)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 List of Major Secondary Sources
2.1.1.2 Secondary Sources
2.1.2 Primary Data
2.1.2.1 Primary Interviews With Experts
2.1.2.2 Breakdown of Primaries
2.1.2.3 Key Data From Primary Sources
2.2 Secondary and Primary Research
2.2.1 Key Industry Insights
2.3 Market Size Estimation
2.3.1 Bottom-Up Approach
2.3.1.1 Approach for Capturing the Market Share By Bottom-Up Analysis (Demand Side)
2.3.2 Top-Down Approach
2.3.2.1 Approach for Capturing the Market Share By Top-Down Analysis (Supply Side)
2.4 Data Triangulation
2.5 Research Assumptions
3 Executive Summary (Page No. - 28)
4 Premium Insights (Page No. - 33)
4.1 Major Opportunities in Interactive Kiosk Market
4.2 Interactive Kiosk Market, By Type
4.3 Interactive Kiosk Market in APAC, By Country and Vertical
4.4 Global Interactive Kiosk Market, 2016
4.5 Interactive Kiosk Market, By Vertical
5 Market Overview (Page No. - 36)
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Increasing Interest of Customers in Self-Service Interactive Kiosks
5.2.1.2 Enhanced Shopping Experience for Customers
5.2.1.3 Cost-Effective and Efficient Medium for Operations and Geographic Expansion of Businesses
5.2.2 Restraints
5.2.2.1 High Initial Cost and Need for Regular Maintenance of Interactive Kiosks
5.2.2.2 Rising Cybercrime Incidents Likely to Hamper Adoption of Interactive Kiosks
5.2.3 Opportunities
5.2.3.1 Integration of Intelligent Personal Assistant and Knowledge Navigator Technology
5.2.4 Challenges
5.2.4.1 Rise in the Use of Tablets and Mobile Kiosks for Online Shopping
5.2.4.2 Changes in Technological Environment Influencing the Sustainable Success of Kiosk Applications
5.2.5 Winning Imperative
5.2.5.1 Rising Development of Interactive Kiosks for Physically Challenged Individuals
6 Industry Trends (Page No. - 41)
6.1 Introduction
6.2 Value Chain Analysis
6.3 Regulatory Standards
6.4 Key Trends
6.4.1 Increasing Use of Customized Interactive Kiosks
6.4.2 Increasing Use of High-Resolution Displays in Interactive Kiosks
7 Interactive Kiosk Market, By Offering (Page No. - 44)
7.1 Introduction
7.2 Hardware
7.2.1 Displays
7.2.2 Printers
7.2.3 Others
7.3 Software & Services
8 Market, By Type (Page No. - 48)
8.1 Introduction
8.2 Bank Kiosks
8.3 Self-Service Kiosks
8.3.1 Information Kiosks
8.3.2 Ticketing Kiosks
8.3.3 Photo Kiosks
8.3.4 Patient Interactive Kiosks
8.3.5 Check-In Kiosks
8.3.6 Employment Kiosks
8.3.7 Casino Kiosks
8.3.8 Others
8.4 Vending Kiosks
8.4.1 Food & Beverage Vending Kiosks
8.4.2 Others
9 Interactive Kiosk Market, By Vertical (Page No. - 70)
9.1 Introduction
9.2 Retail
9.3 Healthcare
9.4 Banking and Financial Services
9.5 Government
9.6 Transportation
9.6.1 Roadway Transport
9.6.2 Railway Transport
9.6.3 Airway Transport
9.7 Hospitality
9.8 Entertainment
9.9 Others
10 Geographic Analysis (Page No. - 85)
10.1 Introduction
10.2 North America
10.2.1 Us
10.2.2 Canada
10.2.3 Mexico
10.3 Europe
10.3.1 Germany
10.3.2 Uk
10.3.3 France
10.3.4 Rest of Europe
10.4 APAC
10.4.1 China
10.4.2 Japan
10.4.3 South Korea
10.4.4 India
10.4.5 Rest of APAC
10.5 Rest of the World (RoW)
11 Competitive Landscape (Page No. - 106)
11.1 Introduction
11.2 Market Ranking of Players, 2016
11.3 Competitive Leadership Mapping
11.3.1 Visionary Leaders
11.3.2 Dynamic Differentiators
11.3.3 Innovators
11.3.4 Emerging Companies
11.4 Strength of Product Portfolio (25 Companies)
11.5 Business Strategy Excellence (25 Players)
25 Companies analyzed across this ecosystem are - KIOSK Information Systems, NCR Corporation, SlabbKiosks, Source Technologies, Diebold Nixdorf, Embross, IER SAS, Meridian, REDYREF, Advantech Co., NEXCOM International Co., KAL, ASRock, Kontron, Siemens, Flex, Rosendahl Conceptkiosk A/S, Aarna Solutions, Qtel Comtech, Mootek Technologies, Precision Metal Works, HASHTECH SYSTEMS, ZIVELO, IntuiLab, Aila Technologies
11.6 Competitive Scenario
12 Company Profile (Page No. - 114)
(Business Overview, Products Offered, Product Offering Scorecard, Business Strategy Scorecard, Recent Developments, Key Relationships)*
12.1 Introduction
12.2 KIOSK Information Systems
12.3 NCR Corporation
12.4 Slabbkiosks
12.5 Source Technologies
12.6 Diebold Nixdorf, Incorporated
12.7 Embross
12.8 IER SAS
12.9 Meridian
12.10 REDYREF
12.11 Advantech Co., Ltd.
12.12 NEXCOM International Co., Ltd.
12.13 KAL
12.14 Key Innovators
12.14.1 Precision Metal Works
12.14.2 HASHTECH SYSTEMS PVT. LTD.
12.14.3 ZIVELO
12.14.4 IntuiLab SA
12.14.5 Aila Technologies, Inc.
*Details on Business Overview, Products Offered, Product Offering Scorecard, Business Strategy Scorecard, Recent Developments, Key Relationships Might Not Be Captured in Case of Unlisted Companies.
13 Appendix (Page No. - 158)
13.1 Discussion Guide
13.2 Knowledge Store: Marketsandmarkets Subscription Portal
13.3 Introducing RT: Real-Time Market Intelligence
13.4 Available Customizations
13.5 Related Reports
13.6 Author Details
List of Tables (60 Tables)
Table 1 Interactive Kiosk Market, By Offering, 20142023 (USD Billion)
Table 2 Market, By Type, 20142023 (USD Billion)
Table 3 Market, By Type, 20142023 (Thousand Units)
Table 4 Market for Bank Kiosks, By Region, 20142023 (USD Million)
Table 5 Bank Kiosk Market for Banking and Financial Services, 20142023 (USD Million and Thousand Units)
Table 6 Market for Self-Service Kiosks, By Subtype, 20142023 (USD Million)
Table 7 Market for Self-Service Kiosks, By Region, 20142023 (USD Million)
Table 8 Market for Self-Service Kiosks, By Vertical, 20142023 (USD Million)
Table 9 Market for Information Kiosks, By Region, 20142023 (USD Million)
Table 10 Kiosk Market for Information Kiosks, By Vertical, 20142023 (USD Million)
Table 11 Kiosk Market for Ticketing Kiosks, By Region, 20142023 (USD Million)
Table 12 Kiosk Market for Ticketing Kiosks, By Vertical, 20142023 (USD Million)
Table 13 Market for Photo Kiosks, By Region, 20142023 (USD Million)
Table 14 Interactive Kiosk Market for Photo Kiosks, By Vertical, 20142023 (USD Million)
Table 15 Market for Patient Interactive Kiosks, By Region, 20142023 (USD Million)
Table 16 Market for Check-In Kiosks, By Region, 20142023 (USD Million)
Table 17 Market for Check-In Kiosks, By Vertical, 20142023 (USD Million)
Table 18 Market for Employment Kiosks, By Region, 20142023 (USD Million)
Table 19 Kiosk Market for Employment Kiosks, By Vertical, 20142023 (USD Million)
Table 20 Market for Casino Kiosks, By Region, 20142023 (USD Million)
Table 21 Market for Casino Kiosks, By Vertical, 20142023 (USD Million)
Table 22 Market for Others, By Region, 20142023 (USD Million)
Table 23 Market for Others, By Vertical, 20142023 (USD Million)
Table 24 Market for Vending Kiosks, By Subtype, 20142023 (USD Million)
Table 25 Market for Vending Kiosks, By Region, 20142023 (USD Million)
Table 26 Interactive Kiosk Market for Vending Kiosks, By Vertical, 20142023 (USD Million)
Table 27 Vending Kiosk Market for Food and Beverage Vending Kiosks, By Region, 20142023 (USD Million)
Table 28 Kiosk Market for Food and Beverage Vending Kiosks, By Vertical, 20142023 (USD Million)
Table 29 Market for Others, By Region, 20142023 (USD Million)
Table 30 Market for Others, By Vertical, 20142023 (USD Million)
Table 31 Market, By Vertical, 20142023 (USD Billion)
Table 32 Market for Retail, By Type, 20142023 (USD Million)
Table 33 Market for Retail, By Region, 20142023 (USD Million)
Table 34 Market for Healthcare, By Type, 20142023 (USD Million)
Table 35 Market for Healthcare, By Region, 20142023 (USD Million)
Table 36 Interactive Kiosk Market for Banking and Financial Services, By Region, 20142023 (USD Million)
Table 37 Market for Government, By Type, 20142023 (USD Million)
Table 38 Market for Government, By Region, 20142023 (USD Million)
Table 39 Kiosk Market for Transportation, By Type, 20142023 (USD Million)
Table 40 Market for Transportation, By Region, 20142023 (USD Million)
Table 41 Market for Hospitality, By Type, 20142023 (USD Million)
Table 42 Market for Hospitality, By Region, 20142023 (USD Million)
Table 43 Market for Entertainment, By Type, 20142023 (USD Million)
Table 44 Market for Entertainment, By Region, 20142023 (USD Million)
Table 45 Interactive Kiosk Market for Others, By Type, 20142023 (USD Million)
Table 46 Market for Others, By Region, 20142023 (USD Million)
Table 47 Market, By Region, 20142023 (USD Million)
Table 48 Market in North America, By Country, 20142023 (USD Million)
Table 49 Market in North America, By Type, 20142023(USD Million)
Table 50 Market in North America, By Vertical, 20142023(USD Million)
Table 51 Market in Europe, By Country, 20142023(USD Million)
Table 52 Market in Europe, By Type, 20142023(USD Million)
Table 53 Interactive Kiosk Market in Europe, By Vertical, 20142023(USD Million)
Table 54 Kiosk Market in APAC, By Country, 20142023(USD Million)
Table 55 Market in APAC, By Type, 20142023(USD Million)
Table 56 Market in APAC, By Vertical, 20142023(USD Million)
Table 57 Market in RoW, By Region, 20142023(USD Million)
Table 58 Market in RoW, By Type, 20142023(USD Million)
Table 59 Market in RoW, By Vertical, 20142023 (USD Million)
Table 60 Market Ranking for Kiosk Market, 2016
List of Figures (55 Figures)
Figure 1 Interactive Kiosk Market: Research Design
Figure 2 Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Data Triangulation
Figure 5 Assumptions of Research Study
Figure 6 Kiosk Market, 20142023
Figure 7 Kiosk Market for Software and Services to Grow at Highest CAGR During Forecast Period
Figure 8 Vending Kiosks to Hold Largest Size of Interactive Kiosk Market in 2017
Figure 9 Retail to Hold Largest Size of Market in 2017
Figure 10 North America Held Largest Share of Market in 2016
Figure 11 Kiosk Market for Bank Kiosks to Witness Highest CAGR During Forecast Period
Figure 12 Retail Industry Held Largest Share of Market in APAC in 2016
Figure 13 US Held Largest Share of Market in 2016
Figure 14 Market for Banking & Financial Services Grow at Highest CAGR During Forecast Period
Figure 15 Increasing Interest of Customers in Self-Service Interactive Kiosks Spurs Growth of Market
Figure 16 Regional Comparison for Digital Signage Display in 2016
Figure 17 Global Number of Cybersecurity Incidents
Figure 18 Major Value Added During Assembly and Manufacturing, and Software Providers Phases
Figure 19 Kiosk Market, By Offering
Figure 20 Software & Services to Dominate Market During Forecast Period
Figure 21 Kiosk Market, By Type
Figure 22 Interactive Kiosk Market for Bank Kiosks to Grow at Highest CAGR During Forecast Period
Figure 23 APAC to Hold Largest Size of Market for Bank Kiosks in 2017
Figure 24 Information Kiosks Expected to Hold Largest Size of Market for Self-Service Kiosks in 2017
Figure 25 North America Expected to Hold Largest Size of Market for Ticketing Kiosks in 2017
Figure 26 Market for Patient Interactive Kiosks in Healthcare Vertical, 20142023 (USD Million)
Figure 27 North America to Hold Largest Size of Market for Check-In Kiosks in 2017
Figure 28 Retail to Hold Largest Size of Market for Other Kiosks in 2017
Figure 29 Kiosk Market for Food & Beverage Vending Kiosks for Transportation Vertical to Grow at Highest CAGR During Forecast Period
Figure 30 Interactive Kiosk Market, By Vertical
Figure 31 Retail to Hold Largest Size of Market in 2017
Figure 32 Market for Retail in APAC is to Grow at Highest CAGR During Forecast Period
Figure 33 Bank Kiosks Market for Banking and Financial Services, 20142023 (USD Million)
Figure 34 APAC to Hold Largest Size of Interactive Kiosk Market for Banking and Financial Services in 2017
Figure 35 Interactive Kiosk Market for Transportation Vertical Based on Transportation Mode
Figure 36 North America to Hold Largest Size of Interactive Kiosk Market for Transportation in 2017
Figure 37 Interactive Kiosk Market, By Region
Figure 38 Geographic Snapshot of Interactive Kiosk Market, 20172023
Figure 39 Market in North America
Figure 40 Market Snapshot: North America
Figure 41 Market in Europe
Figure 42 Interactive Kiosk Market Snapshot: Europe
Figure 43 Market in APAC
Figure 44 Market Snapshot: APAC
Figure 45 Market in RoW
Figure 46 Market Snapshot: RoW
Figure 47 Interactive Kiosk Market: Key Growth Strategy Adopted By Companies Between 2014 and 2017
Figure 48 Market (Global) Competitive Leadership Mapping, 2017
Figure 49 Partnerships/ Agreements/ Collaborations/ Contracts/ Expansions/ Joint Ventures Key Growth Strategies Adopted By Companies Between 2014 and 2017
Figure 50 Partnerships/ Agreements/ Collaborations/ Contracts/ Expansions/ Joint Ventures Key Growth Strategies in Market Between 2014 and 2017
Figure 51 Geographic Revenue Mix of Major Companies
Figure 52 NCR Corporation: Company Snapshot
Figure 53 Diebold Nixdorf: Company Snapshot
Figure 54 Advantech Co.: Company Snapshot
Figure 55 Nexcom International Co.: Company Snapshot
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Growth opportunities and latent adjacency in Interactive Kiosk Market