Interactive Kiosk Market by Offering (Hardware and Software & Services), Type (Bank Kiosks, Self-service Kiosks, and Vending Kiosks), Location (Indoor and Outdoor), Panel Size (17”-32” and Above 32”), Vertical, and Region - Global Forecast to 2025
Interactive Kiosk Market
Interactive kiosk market is expected to grow at a CAGR of 4.6% from 2020 to 2025
Interactive Kiosk Market and Top Companies
Key market players profiled in interactive kiosk market include
- KIOSK Information Systems (US)
- Olea Kiosks (US)
- Frank Mayer and Associates, Inc. (US)
- Source Technologies (US)
- NCR Corporation (US)
- Diebold Nixdorf (US)
- Embross (Canada)
- Meridian Kiosks (US)
- KIOSK Information Systems (US): The portfolio of KIOSK Information Systems includes solutions for the verticals dealing through self-service platforms, ranging from the mainstream applications in retail, human resource (HR), healthcare, gaming, and financial services to highly custom multi-function banking, vending, smart locker, and border security solutions. The company focuses on collaborations and partnerships to expand its presence globally. For Instance, in February 2019, Zenig, a healthcare solutions provider, partnered with KIOSK Information Systems to provide an easy to use, turn-key self-service offering for hospitals, outpatient centers, and physician practices.
- Olea Kiosks (US): Olea Kiosks deployed more than 10,000 kiosks for more than 15 industries, such as entertainment, healthcare, ticketing and payments, retail, hospitality, and wayfinding. It is known for its technologically advanced and custom-designed kiosks, with high standards used in-house manufacturing and services. In October 2019, the company developed the Franklin Bill Pay kiosk as the newest addition to its self-service line-up. This secure and versatile kiosk is built to handle payments of any kind, anywhere.
- Frank Mayer and Associates, Inc. (US): The company focused on delivering successful kiosk solutions, including design and industrial engineering, production quality prototyping, quality-driven production, integration and fulfillment, shipping, and distribution. In March 2019, the company added a new product line with smart designs with different sizes, offering an array of customization options and brand personalization. Also, over the years, the company has undergone various collaborations and partnerships to broaden its offerings and grow its market share.
- Source Technologies (US): Source Technologies helps companies control their financial transactions in real-time using dynamic hardware, software, and self-service solutions. The company’s self-service kiosk solutions are designed from the ground-up to manage secure financial transactions, such as bill payments and retail banking transactions, with a focus on user experience, reliability, and serviceability. Its self-service BillPay and personal teller machines assist in automating customer transactions, increasing sales, reducing labor costs, and maximizing customer loyalty and satisfaction. Source Technologies’ kiosk technology solutions include standard kiosks, devices, components, and software applications.
- NCR Corporation (US): NCR Corporation offers self-service kiosks designed to provide multi-touch and gesture support to make it easy for shoppers to interact at the kiosk. With the help of software, hardware, and services, the company facilitates ~700 million transactions every day. The company provides solutions for various sectors, such as financial services, retail, hospitality, and travel.
- Diebold Nixdorf (US): Diebold Nixdorf is offering financial self-service and security solutions and services. The company is internationally engaged in the sale, manufacture, installation, and service of self-service transaction systems, electronic and physical security products, and software, along with related services for the global financial and commercial markets. The retail solutions of the company primarily consist of omnichannel retailing, store transformation, and global delivery excellence. In October 2019, it announced that Dave & Buster's (US), a national dining and entertainment provider, will install the company's self-service kiosk solution at locations nationwide.
- Embross (Canada): Embross is a dynamic technology company developing self-service hardware and software solutions for the world's leading airports and airlines. The company has deployed more than 25,000 kiosks globally at over 150 airports and airlines. The self-service solutions help airlines and airports deliver seamless check-in, bag drop, and transit experience to the passengers. The company has a strong history of custom kiosk projects across a range of industries, such as travel, banking and finance, car rental, and lottery.
- Meridian Kiosks (US): Meridian Kiosks is an end-to-end provider and technology integrator of kiosk solutions. The company designs, engineers, fabricates, assembles, deploys, and supports self-service solutions. It offers kiosk designs from a small form factor to large units that can support multiple applications in the government, hospitality, healthcare, retail, real estate, travel & tourism, and the financial sector. They offer a rapid prototyping process and provide customized solutions as per the requirements.
Interactive Kiosk Market and Top Verticals
- Retail: The adoption of interactive kiosks for various products and services in the retail industry has increased in recent years. The demand from consumers for interactive features and the need for having the liberty of choice while purchasing have led to the requirement for kiosks in retail stores. The interactive touchscreen and intuitive nature of kiosks make them unique and popular tool for retailers. Hence, a number of retail companies are contemplating the adoption of similar technologies into their daily operations.
- Transportation: Major functions of interactive kiosks in this industry are ticketing at airports and other road travels, check-in at airports, and immigration processes. Information kiosks play a major role in this industry as they display all the relevant details about flights and trains. The users can input the query and get the required information. These kiosks are placed at outdoor public places, public transport facilities, and tourist attraction and information centers. If interactive kiosks in the transportation sector are implemented properly they can enhance mobility in several ways such as increased awareness regarding transportation strategies and improving and shortening trips. These kiosks can also be implemented to collect customer feedbacks after their trips or travel.
- Entertainment: Interactive kiosks are largely used in the entertainment industry. Within this sector, interactive kiosks are deployed by casinos, movie theatres, theme parks, museums, and sports arenas. In the entertainment industry, interactive kiosks are used for a variety of services such as renting out DVDs, printing out photos, and ordering movie tickets. In movie theatres, kiosks are used to print tickets for online purchases, as well as direct ticket sales.
- Hospitality: The customer experience and their demands and requirements are the key factors to be focused to be successful in this sector. Kiosks can also help manage customer service requests while preserving resources. Kiosks used in hotels and restaurants can facilitate many critical functions that would otherwise take too long to execute. Kiosks for the hospitality vertical can quickly reduce these issues by providing guests an immediate way to perform certain vital functions. Kiosks can be used for check-in, placing orders or requesting special services, and paying bills to help customers for quick checkouts.
- Banking and Financial Services: The self-service culture is gaining popularity in the banking and financial services vertical. Consumers are also relying more on technology and Internet facilities to perform financial functions. The use of banking kiosks reduces the time spent by customers in queues or during transferring and depositing cash. In the banking vertical, kiosks are primarily deployed to dispense cash; other kiosks deployed in this vertical include prepaid/debit card kiosks, loan kiosks, bill payment kiosks, and the kiosks to check cash, transfer money, buy money orders, print checks, access online banking, and print financial statements. The use of bank kiosks enables banks to provide uninterrupted services to their customers, which is a major advantage of these kiosks over traditional banking procedures for fixed hours.
Interactive Kiosk Market and Top Self-service Kiosk Types
- Information Kiosk: Information kiosks are used to display information for the users in an efficient, as well as a visually pleasing manner. The display of the information through these kiosks helps users make decisions. Information kiosks are designed to provide access to one or more focused applications such as browsing the product catalog of stores or learning about the available services of any venue. Information kiosks are also used in the healthcare vertical to hold general patient information and print-related documents. They are used in the corporate sector to provide payslips and letters to the staff. These kiosks are used for similar applications at retail stores, showrooms, and schools.
- Ticketing Kiosk: Ticketing kiosks are mainly used in retail, government, transportation, hospitality, and entertainment verticals, among others. They help improve the return on investment (RoI) of a company, saving on employee overhead cost, increasing customer satisfaction, improving access to the service, and enhancing efficiency. Ticketing kiosks make the process of selecting, purchasing, and printing tickets at movies, sporting events, concerts, and amusement parks, as well as booking tickets at train stations easy and quick.
- Check-in Kiosk: Check-in interactive kiosks are used in transportation, hospitality, and entertainment sectors. They are deployed at locations such as airports, railways, metros, hotels, and theaters. They help to track the check-in of people and check the tickets and luggage. At airports, check-in kiosks are used by passengers to check-in with the touchscreen interface, select seats using an interactive seating plan, and print the boarding pass. Check-in kiosks are used in the hospitality vertical by customers for secure login and finding their bookings, opt for a hotel room upgrade, fill in and digitally sign their registration cards, and issue their door lock keycards. Check-in kiosks are also deployed in movie theaters, casinos, theme parks, sports arenas, and museums.
[150 Pages Report] The interactive kiosk market is expected to grow from USD 26.2 billion in 2020 to USD 32.8 billion by 2025, at a CAGR of 4.6%. The factors such as enhanced shopping experience for customers, lower investment costs than traditioal outlets, enhanced applications other than conventional ones, and innovations in touch screen display and glass technology drive the demand for interactive kiosks.
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Interactive Kiosk Market Dynamics
Driver: Enhanced shopping experience for customers
Interactive kiosks offer several benefits to service providers and optimize the overall cost of businesses by reducing the labor and infrastructure set-up. Self-service technologies help the customers to attain a service independently, without the involvement of direct service representatives. This provides a higher level of satisfaction to consumers by offering control over their purchase decisions. These major factors have led to the widespread adoption of self-service interactive kiosk among customers in urban areas.
Restraint: Rising cyber crime incidents
Interactive kiosks are prone to theft and security issues if not maintained or abided by the regulations. An authenticated identity proof of the person is used to access the kiosk payments as there is a possibility of the information being misused by any third party. Presently, the misuse of bank kiosks and cards is a major cybercrime observed. Public kiosks are subject to hacking, which keeps the customers away from adopting such online services.
Opportunity: Integration of innovations and advanced technologies
To improve urban living, interactive kiosks provide several valuable services, such as live transit feeds, advertising, emergency notifications, and free unlimited Wi-Fi access, to users. The Internet of Things (IoT) and other intelligent connected devices are adding value to consumers. Digital kiosks are powered by world-class technologies such as cloud, machine-to-machine communication, and IoT. By leveraging these platforms/technologies, kiosks can provide cost-effective access to information.
Challenge: Developing kiosks suitable for all weather conditions for outdoor applications
Display panels for outdoor applications should be durable and match environmental conditions. The brightness of these screens should also be more compared with the screens used in indoor applications. In regions with excessive snowfall or rainfall, interactive products must have a fully ruggedized casing with standard powerful ventilation systems for protection against rain, dust, and cold environments. Implementing such features increases the price of the product, as well as maintenance costs. Therefore, it is considered to be a challenge for the Interactive kiosk market.
Market for vending kiosks is expected to hold largest share during forecast period
The interactive kiosk market based on type is segmented into bank kiosks, self-service kiosks, and vending kiosks. The vending kiosks segment held the largest share of the interactive kiosk market in 2019. Vending kiosk is primarily used in retail stores, quick-service restaurants, hotels, airports, railway stations, malls, and so on. Growing retail stores, coupled with an increasing need to expand virtual space in retail outlets, is one of the factors driving the growth of vending kiosks across the globe. In addition to this, secure payment gateways and increased efficiency of operations also fuel the growth of this market.
Market for outdoor kiosks is expected to register the highest CAGR during forecast period
On the basis of location, the market is divided into indoor and outdoor. Putting up an outdoor kiosk is more challenging as it can be prone to theft and fraud. Also, it should have a protection system against dust, rain, temperature, and humidity. The growing popularity of these kiosks in amusement and theme parks, sporting events, and institutional premises may create opportunities for such kiosks.
Retail vertical is expected to hold largest market share during forecast period
The interactive kiosk market based on verticals has been segmented into retail, healthcare, banking and financial services, government, transportation, hospitality, entertainment, and others. The demand for interactive kiosks for retail applications is increasing as they provide information and advertise the offerings to shoppers without the need for actual entry of the shoppers in the retails stores. It also enables in-store product information and promotional displays of the products and services to attract the attention of customers. These activities also help improve brand loyalty as the products are easily available with complete information
North America is expected to account for largest market share from 2020 to 2025
North America is expected to hold the largest size of the interactive kiosk market during the forecast period owing to the strong economic conditions and high customer adoption rates. This region holds the largest market size due to the high demand from the retail, entertainment, travel, finance, and healthcare industries. The increasing focus of the retailers on enhancing the levels of customer satisfaction is likely to further boost the investments in interactive kiosks, driving the market growth of the market in this region.
Key Market Players
Some of the major players operating in the market are KIOSK Information Systems (US), Olea Kiosks Inc. (US), Frank Mayer and Associates, Inc. (US), Source Technologies (US), NCR Corporation (US), Diebold Nixdorf (US), Embross (Canada), Meridian Kiosks (US), REDYREF Interactive Kiosks (US), and lilitab, LLC (US).
Scope of the Report
|
Report Metric |
Details |
|
Market size available for years |
2016–2025 |
|
Base year considered |
2019 |
|
Forecast period |
2020–2025 |
|
Forecast units |
Value (USD) |
|
Segments covered |
Offering, Type, Location, Panel Size, Vertical, and Region |
|
Geographies covered |
North America, Europe, APAC, and RoW |
|
Companies covered |
KIOSK Information Systems (US), Olea Kiosks Inc. (US), Frank Mayer and Associates, Inc. (US), Source Technologies (US), NCR Corporation (US), Diebold Nixdorf (US), Embross (Canada), Meridian Kiosks (US), REDYREF Interactive Kiosks (US), lilitab, LLC (US), KAL (UK), Acante Solutions Limited (UK), SlabbKiosks (US), Advantech Co., Ltd. (Taiwan), Intuiface (France), ZIVELO (US), Aila Technologies, Inc. (US), ADVANCED KIOSKS (US), DynaTouch (US), and Peerless-AV (UK) |
In this research report, the interactive kiosk market has been segmented on the basis of offering, type, location, panel size, vertical, and geography.
Interactive Kiosk Market, by Offering
- Hardware
- Software & Services
Interactive Kiosk Market, by Type
- Bank Kiosks
- Self-service Kiosks
- Vending Kiosks
Interactive Kiosk Market, by Location
- Indoor
- Outdoor
Interactive Kiosk Market, by Panel Size
- 17”–32”
- Above 32”
Interactive Kiosk Market, by Vertical
- Retail
- Healthcare
- Banking & Financial Services
- Government
- Transportation
- Hospitality
- Entertainment
- Others (Corporate and Education)
Interactive Kiosk Market, by Geography
- North America
- Europe
- APAC
- RoW
Recent Developments
- In October 2019, Olea Kiosks developed the Franklin Bill Pay kiosk as the newest addition to its self-service line-up. This secure and versatile kiosk is built to handle payments of any kind, anywhere.
- In February 2019, Zenig, a healthcare solutions provider, partnered with KIOSK Information Systems to provide an easy to use, turn-key self-service offering for hospitals, outpatient centers, and physician practices.
- In September 2018, Embross announced its partnership with Delta Airlines (US) and NEC (Japan) in launching the first biometric terminal in the US at Atlanta’s Hartfield-Jackson Airport. The terminal project will allow international passengers, for the first time, to use facial recognition technology from check-in through to boarding, simplifying the passenger airport experience.
Frequently Asked Questions (FAQ):
Where will all these developments take the industry in the mid- to long-term?
With the rapid rise in self-service technologies in the last five years, kiosks are gaining a significant amount of market traction in various industry applications. One of the perks of this technology is its cost-effectiveness. Also, the factors such as enhanced shopping experience for customers, lower investment costs than traditional outlets, enhanced applications other than conventional ones, and innovations in touch screen display and glass technology drive the demand for interactive kiosks in many application areas.
Who are the important players in the interactive kiosk market?
The major players in the market include KIOSK Information Systems (US), Olea Kiosks Inc. (US), Frank Mayer and Associates, Inc. (US), Source Technologies (US), NCR Corporation (US), Diebold Nixdorf (US), Embross (Canada), Meridian Kiosks (US), REDYREF Interactive Kiosks (US), lilitab, LLC (US), KAL (UK), Acante Solutions Limited (UK), SlabbKiosks (US), Advantech Co., Ltd. (Taiwan), Intuiface (France), ZIVELO (US), Aila Technologies, Inc. (US), ADVANCED KIOSKS (US), DynaTouch (US), and Peerless-AV (UK).
Which segment provides the most opportunity for growth?
In terms of vertical, the demand for interactive kiosks in retail sector is increasing as they provide information and advertise the offerings to shoppers without the need for actual entry of the shoppers in the retail stores. It also enables in-store product information and promotional displays of the products and services to attract the attention of customers. These activities also help improve brand loyalty as the products are easily available with complete information.
What are the trends prevalent in the market?
There are many advanced features which are being incorporated in the interactive kiosks, hence it is getting popular in many unconventional applications as well. Few trends which are prevalent in recent times are, inceasing use of customized kiosks, increasing use of high-resolution displays, usage in real-estate marketing, kiosks with video chat services, and so on.
Which are the major application verticals of interactive kiosks? How huge is the opportunity for their growth in the next five years?
The major application verticals of interactive kiosk are retail, healthcare, banking and financial services, government, transportation, hospitality, entertainment, and others. Currently, the retail and transportation verticals are dominating the market whereas the banking and financial services application is growing at a high pace. This trend is expected to continue in the next five years. .
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Table of Contents
1 Introduction (Page No. - 18)
1.1 Objectives of Study
1.2 Definition and Scope
1.2.1 Inclusions and Exclusions
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Years Considered for Study
1.4 Currency
1.5 Package Size
1.6 Market Stakeholders
2 Research Methodology (Page No. - 21)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Secondary Sources
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Data From Primary Sources
2.1.3 Secondary and Primary Research
2.1.3.1 Key Industry Insights
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.1.1 Approach for Capturing the Market Share By Bottom-Up Analysis (Demand Side)
2.2.2 Top-Down Approach
2.2.2.1 Approach for Capturing the Market Share By Top-Down Analysis (Supply Side)
2.3 Data Triangulation
2.4 Research Assumptions
3 Executive Summary (Page No. - 31)
4 Premium Insights (Page No. - 37)
4.1 Major Opportunities in Interactive Kiosk Market
4.2 Market, By Type
4.3 Market in APAC, By Vertical and Country
4.4 Market, By Region
4.5 Market, By Vertical
5 Market Overview (Page No. - 40)
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Enhanced Shopping Experience for Customers
5.2.1.2 Lower Investment Costs Than Traditional Outlets
5.2.1.3 Enhanced Applications Other Than Conventional Ones
5.2.1.4 Innovations in Touch Screen Display and Glass Technology
5.2.2 Restraints
5.2.2.1 High Setup Cost and Need for Regular Maintenance
5.2.2.2 Rising Cyber Crime Incidents
5.2.3 Opportunities
5.2.3.1 Integration of Intelligent Personal Assistant and Knowledge Navigator Technology
5.2.3.2 Integration of Innovations and Advanced Technologies
5.2.4 Challenges
5.2.4.1 Growing Usage of Tablets and Mobile Kiosks for Online Shopping
5.2.4.2 Developing Kiosks Suitable for All Weather Conditions for Outdoor Applications
5.2.5 Winning Imperative
5.2.5.1 Growing Deployment of Interactive Kiosks for Physically Challenged Individuals
5.2.5.2 Increasing Number of Smart Cities and Smart Infrastructure
6 Industry Trends (Page No. - 46)
6.1 Introduction
6.2 Value Chain Analysis
6.3 Regulatory Standards
6.4 Key Trends
6.4.1 Increasing Use of Customized Interactive Kiosks
6.4.2 Increasing Use of High-Resolution Displays in Interactive Kiosks
6.4.3 Interactive Kiosks Emerging in Real Estate Marketing
6.4.4 Use of Kiosks to Display Brand Marketing Campaigns When Not in Use for Ordering
6.4.5 Kiosks With Video Chat Services
7 Interactive Kiosk Market, By Offering (Page No. - 49)
7.1 Introduction
7.2 Hardware
7.2.1 Displays
7.2.1.1 Displays Play A Vital Part in Interactive Kiosks
7.2.2 Printers
7.2.2.1 Printers Used to Generate and Dispense Tickets, Bills, Coupons, Or Any Graphics
7.2.3 Others
7.3 Software & Services
7.3.1 Software & Services are Expected to Grow at Higher CAGR in Market During Forecast Period
8 Interactive Kiosk Market, By Type (Page No. - 53)
8.1 Introduction
8.2 Bank Kiosks
8.2.1 Market for Bank Kiosks to Grow at Highest CAGR During Forecast Period
8.3 Self-Service Kiosks
8.3.1 Information Kiosks
8.3.1.1 Information Kiosks are Widely Used in Corporate and Healthcare Sectors
8.3.2 Ticketing Kiosks
8.3.2.1 Ticketing Kiosks are Deployed in Movie Theaters, Sporting Events, Concerts, and Amusement Parks
8.3.3 Photo Kiosks
8.3.3.1 Photo Kiosks are Primarily Used in Retail, Hospitality, and Entertainment Verticals
8.3.4 Patient-Interactive Kiosks
8.3.4.1 Patient-Interactive Kiosks Enable Patients to Get Key Information Related to Vision, Blood Pressure, Etc.
8.3.5 Check-In Kiosks
8.3.5.1 Check-In Interactive Kiosks are Suitable for Transportation, Hospitality, and Entertainment Sectors
8.3.6 Employment Kiosks
8.3.6.1 Employment Kiosks are Mainly Deployed in Corporate Sector to Access Information Pertaining to Pay and Benefits
8.3.7 Casino Kiosks
8.3.7.1 Casino Kiosks are Deployed in Entertainment and Hospitality Sectors to Provide Information Regarding Special Offers
8.3.8 Others
8.4 Vending Kiosks
8.4.1 Food and Beverage Vending Kiosks
8.4.1.1 Food and Beverage Vending Kiosks Provide Fast Services to Buyers
8.4.2 Others
9 Interactive Kiosk Market, By Location (Page No. - 70)
9.1 Introduction
9.2 Indoor
9.2.1 Indoor Kiosks Offer Viable Alternative in Closed Environments
9.3 Outdoor
9.3.1 Outdoor Kiosks Should Provide Durablelity to Match Outside Environments
10 Interactive Kiosk Market, By Panel Size (Page No. - 74)
10.1 Introduction
10.2 17”–32”
10.2.1 Panel Size of 17”–32” are Widely Used in Interactive Kiosks
10.3 Above 32”
10.3.1 Interactive Kiosks With Panel Size Above 32” Expected to Witness Higher Growth Rate During Forecast Period
11 Interactive Kiosk Market, By Vertical (Page No. - 77)
11.1 Introduction
11.2 Retail
11.2.1 Retail to Hold Largest Share of Market in 2025
11.3 Healthcare
11.3.1 Requirement for Timely Monitoring to Increase Demand for Interactive Kiosk for Healthcare
11.4 Banking and Financial Services
11.4.1 Market for Banking and Financial Services to Grow at Highest Rate During Forecast Period
11.5 Government
11.5.1 Requirement for User-Friendly and Highly Efficient Kiosks to Boost Market for Government Vertical
11.6 Transportation
11.6.1 Roadway Transport
11.6.1.1 Information, Ticketing, and Wayfinding Kiosks are Mainly Deployed in Roadway Transport
11.6.2 Railway Transport
11.6.2.1 Ticketing Kiosks Help Travelers Book Tickets Easily in Advance
11.6.3 Airway Transport
11.6.3.1 Kiosks are Used in Airports Especially for Check-In and Ticketing
11.7 Hospitality
11.7.1 Use of Kiosks in Hotels and Restaurants for Check-In and Placing Orders to Facilitate Market Growth
11.8 Entertainment
11.8.1 Deployment of Kiosks in Casinos, Parks, and Museums to Boost Market Growth
11.9 Others
12 Geographic Analysis (Page No. - 90)
12.1 Introduction
12.2 North America
12.2.1 US
12.2.1.1 US Accounts for Largest Share of North American Interactive Kiosk Market
12.2.2 Canada
12.2.2.1 Canada Holds Second-Largest Position in North American Market
12.2.3 Mexico
12.2.3.1 Mexico Holds A Smaller But Significant Share in Market
12.3 Europe
12.3.1 Germany
12.3.1.1 Market in Germany to Grow at Significant CAGR During Forecast Period
12.3.2 UK
12.3.2.1 UK to Hold Largest Size of European Market in 2025
12.3.3 France
12.3.3.1 Market in France to Grow at Highest CAGR During 2020–2025
12.3.4 Rest of Europe
12.3.4.1 Market in Rest of Europe to Continue to Grow at Remarkable Rate During Forecast Period
12.4 APAC
12.4.1 China
12.4.1.1 China Holds Second-Largest Position in Market in APAC
12.4.2 Japan
12.4.2.1 Japan Accounts for Largest Size of Market in APAC
12.4.3 South Korea
12.4.3.1 South Korea Contributes Significantly to Market in APAC
12.4.4 India
12.4.4.1 Market in India to Grow at Highest CAGR During Forecast Period
12.4.5 Rest of APAC
12.4.5.1 Adoption of Interactive Kiosks in Various Industries in Other Asian Countries to Drive Market
12.5 RoW
13 Competitive Landscape (Page No. - 115)
13.1 Introduction
13.2 Ranking Analysis of Key Players in Interactive Kiosk Market
13.3 Competitive Situations and Trends
13.3.1 Product Launches/Developments
13.3.2 Partnerships/Collaborations
13.3.3 Contracts
13.4 Competitive Leadership Mapping, 2019
13.4.1 Visionary Leaders
13.4.2 Dynamic Differentiators
13.4.3 Innovators
13.4.4 Emerging Companies
14 Company Profiles (Page No. - 121)
14.1 Key Players
(Business Overview, Products/Services/Solutions Offered, Recent Developments, SWOT Analysis, MnM View)*
14.1.1 Kiosk Information Systems
14.1.2 Olea Kiosks Inc.
14.1.3 Frank Mayer and Associates, Inc.
14.1.4 Source Technologies
14.1.5 NCR Corporation
14.1.6 Diebold Nixdorf
14.1.7 Embross
14.1.8 Meridian Kiosks
14.1.9 Redyref Interactive Kiosks
14.1.10 Lilitab, LLC
*Business Overview, Products/Services/Solutions Offered, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.
14.2 Right to Win
14.3 Other Important Players
14.3.1 Kal
14.3.2 Acante Solutions Limited
14.3.3 Slabbkiosks
14.3.4 Advantech Co., LTD.
14.3.5 Intuiface
14.3.6 Zivelo
14.3.7 Aila Technologies, Inc.
14.3.8 Advanced Kiosks
14.3.9 Dynatouch
14.3.10 Peerless-Av
15 Appendix (Page No. - 144)
15.1 Discussion Guide
15.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
15.3 Available Customizations
15.4 Related Reports
15.5 Author Details
List of Tables (103 Tables)
Table 1 Interactive Kiosk Market, By Offering, 2016–2025 (USD Billion)
Table 2 Market, By Type, 2016–2025 (USD Billion)
Table 3 Market, By Type, 2016–2025 (Thousand Units)
Table 4 Market for Bank Kiosks, By Location, 2016–2025 (USD Million)
Table 5 Market for Bank Kiosks, in Terms of Value and Volume, 2016–2025 (USD Million, Thousand Units)
Table 6 Market for Bank Kiosks, By Region, 2016–2025 (USD Million)
Table 7 Market for Self-Service Kiosks, By Subtype, 2016–2025 (USD Million)
Table 8 Market for Self-Service Kiosks, By Location, 2016–2025 (USD Million)
Table 9 Market for Self-Service Kiosks, By Vertical, 2016–2025 (USD Million)
Table 10 Market for Self-Service Kiosks, By Region, 2016–2025 (USD Million)
Table 11 Self-Service Kiosk Market for Information Kiosks, By Vertical, 2016–2025 (USD Million)
Table 12 Self-Service Kiosk Market for Information Kiosks, By Region, 2016–2025 (USD Million)
Table 13 Self-Service Kiosk Market for Ticketing Kiosks, By Vertical, 2016–2025 (USD Million)
Table 14 Self-Service Kiosk Market for Ticketing Kiosks, By Region, 2016–2025 (USD Million)
Table 15 Self-Service Kiosk Market for Photo Kiosks, By Vertical, 2016–2025 (USD Million)
Table 16 Self-Service Kiosk Market for Photo Kiosks, By Region, 2016–2025 (USD Million)
Table 17 Self-Service Kiosk Market for Patient Interactive Kiosks, By Region, 2016–2025 (USD Million)
Table 18 Self-Service Kiosk Market for Check-In Kiosks, By Vertical, 2016–2025 (USD Million)
Table 19 Self-Service Kiosk Market for Check-In Kiosks, By Region, 2016–2025 (USD Million)
Table 20 Self-Service Kiosk Market for Employment Kiosks, By Vertical, 2016–2025 (USD Million)
Table 21 Self-Service Kiosk Market for Employment Kiosks, By Region, 2016–2025 (USD Million)
Table 22 Self-Service Kiosk Market for Casino Kiosks, By Vertical, 2016–2025 (USD Million)
Table 23 Self-Service Kiosk Market for Casino Kiosks, By Region, 2016–2025 (USD Million)
Table 24 Self-Service Kiosk Market for Other Kiosks, By Vertical, 2016–2025 (USD Million)
Table 25 Self-Service Kiosk Market for Other Kiosks, By Region, 2016–2025 (USD Million)
Table 26 Interactive Kiosk Market for Vending Kiosks, By Subtype, 2016–2025 (USD Million)
Table 27 Market for Vending Kiosks, By Location, 2016–2025 (USD Million)
Table 28 Market for Vending Kiosks, By Vertical, 2016–2025 (USD Million)
Table 29 Market for Vending Kiosks, By Region, 2016–2025 (USD Million)
Table 30 Vending Kiosk Market for Food and Beverage Vending Kiosks, By Vertical, 2016–2025 (USD Million)
Table 31 Vending Kiosk Market for Food and Beverage Vending Kiosks, By Region, 2016–2025 (USD Million)
Table 32 Vending Kiosk Market for Other Kiosks, By Vertical, 2016–2025 (USD Million)
Table 33 Vending Kiosk Market for Other Kiosks, By Region, 2016–2025 (USD Million)
Table 34 Market, By Location, 2016–2025 (USD Billion)
Table 35 Market for Indoor Location, By Type, 2016–2025 (USD Million)
Table 36 Market for Outdoor Location, By Type, 2016–2025 (USD Million)
Table 37 Market, By Panel Size, 2016–2025 (USD Billion)
Table 38 Market, By Vertical, 2016–2025 (USD Billion)
Table 39 Market for Retail Vertical, By Type, 2016–2025 (USD Million)
Table 40 Market for Retail Vertical, By Region, 2016–2025 (USD Million)
Table 41 Market for Healthcare Vertical, By Type, 2016–2025 (USD Million)
Table 42 Market for Healthcare Vertical, By Region, 2016–2025 (USD Million)
Table 43 Market for Banking and Financial Services, By Region, 2016–2025 (USD Million)
Table 44 Market for Government Vertical, By Type, 2016–2025 (USD Million)
Table 45 Market for Government Vertical, By Region, 2016–2025 (USD Million)
Table 46 Market for Transportation Vertical, By Type, 2016–2025 (USD Million)
Table 47 Market for Transportation Vertical, By Region, 2016–2025 (USD Million)
Table 48 Market for Hospitality Vertical, By Type, 2016–2025 (USD Million)
Table 49 Market for Hospitality Vertical, By Region, 2016–2025 (USD Million)
Table 50 Interactive Kiosk Market for Entertainment Vertical, By Type, 2016–2025 (USD Million)
Table 51 Market for Entertainment Vertical, By Region, 2016–2025 (USD Million)
Table 52 Market for Others, By Type, 2016–2025 (USD Million)
Table 53 Market for Others, By Region, 2016–2025 (USD Million)
Table 54 Market, By Region, 2016–2025 (USD Billion)
Table 55 Market in North America, By Country, 2016–2025 (USD Million)
Table 56 Market in North America, By Type, 2016–2025 (USD Million)
Table 57 Market in North America, By Location, 2016–2025 (USD Million)
Table 58 Market in North America, By Vertical, 2016–2025 (USD Million)
Table 59 Market in US, By Type, 2016–2025 (USD Million)
Table 60 Market in US, By Location, 2016–2025 (USD Million)
Table 61 Market in Canada, By Type, 2016–2025 (USD Million)
Table 62 Market in Canada, By Location, 2016–2025 (USD Million)
Table 63 Market in Mexico, By Type, 2016–2025 (USD Million)
Table 64 Market in Mexico, By Location, 2016–2025 (USD Million)
Table 65 Market in Europe, By Country, 2016–2025 (USD Million)
Table 66 Market in Europe, By Type, 2016–2025 (USD Million)
Table 67 Market in Europe, By Location, 2016–2025 (USD Million)
Table 68 Market in Europe, By Vertical, 2016–2025 (USD Million)
Table 69 Market in Germany, By Type, 2016–2025 (USD Million)
Table 70 Market in Germany, By Location, 2016–2025 (USD Million)
Table 71 Market in UK, By Type, 2016–2025 (USD Million)
Table 72 Market in UK, By Location, 2016–2025 (USD Million)
Table 73 Market in France, By Type, 2016–2025 (USD Million)
Table 74 Market in France, By Location, 2016–2025 (USD Million)
Table 75 Interactive Kiosk Market in Rest of Europe, By Type, 2016–2025 (USD Million)
Table 76 Market in Rest of Europe, By Location, 2016–2025 (USD Million)
Table 77 Market in APAC, By Country, 2016–2025 (USD Million)
Table 78 Market in APAC, By Type, 2016–2025 (USD Million)
Table 79 Market in APAC, By Location, 2016–2025 (USD Million)
Table 80 Market in APAC, By Vertical, 2016–2025 (USD Million)
Table 81 Market in China, By Type, 2016–2025 (USD Million)
Table 82 Market in China, By Location, 2016–2025 (USD Million)
Table 83 Market in Japan, By Type, 2016–2025 (USD Million)
Table 84 Market in Japan, By Location, 2016–2025 (USD Million)
Table 85 Market in South Korea, By Type, 2016–2025 (USD Million)
Table 86 Market in South Korea, By Location, 2016–2025 (USD Million)
Table 87 Market in India, By Type, 2016–2025 (USD Million)
Table 88 Market in India, By Location, 2016–2025 (USD Million)
Table 89 Market in Rest of APAC, By Type, 2016–2025 (USD Million)
Table 90 Market in Rest of APAC, By Location, 2016–2025 (USD Million)
Table 91 Market in RoW, By Country, 2016–2025 (USD Million)
Table 92 Market in RoW, By Type, 2016–2025 (USD Million)
Table 93 Market in RoW, By Location, 2016–2025 (USD Million)
Table 94 Market in RoW, By Vertical, 2016–2025 (USD Million)
Table 95 Market in Middle East, By Type, 2016–2025 (USD Million)
Table 96 Interactive Kiosk Market in Africa, By Type, 2016–2025 (USD Million)
Table 97 Market in South America, By Type, 2016–2025 (USD Million)
Table 98 Market in Middle East, By Location, 2016–2025 (USD Million)
Table 99 Market in Africa, By Location, 2016–2025 (USD Million)
Table 100 Market in South America, By Location, 2016–2025 (USD Million)
Table 101 Product Launches/Developments, 2018–2019
Table 102 Partnerships/Collaborations, 2017–2019
Table 103 Contracts, 2017–2019
List of Figures (51 Figures)
Figure 1 Market Segmentation
Figure 2 Interactive Kiosk Market: Research Design
Figure 3 Market Size Estimation Methodology: Approach 1 (Supply Side): Revenue of Market Players
Figure 4 Market Size Estimation Methodology: Approach 2 (Demand Size) – Bottom-Up Market Estimation for Interactive Kiosk, By Type
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Data Triangulation
Figure 8 Assumptions of Research Study
Figure 9 Interactive Kiosk Market, 2016–2025
Figure 10 Software & Services Expected to Witness Higher Growth Rate in Market During Forecast Period
Figure 11 Vending Kiosk Expected to Hold Largest Share in Market in 2025
Figure 12 Indoor Kiosk Expected to Hold Larger Share in Market in 2025
Figure 13 Panel Size of 17”–32” Expected to Hold Larger Share in Market in 2025
Figure 14 Retail Verticals to Hold Largest Share in Market in 2025
Figure 15 North America Held Largest Share of Market in 2019
Figure 16 North America Expected to Hold Largest Share During Forecast Period
Figure 17 Market for Bank Kiosk Expected to Witness Highest Growth Rate During Forecast Period
Figure 18 Retail Verticals Held Largest Share of Interactive Kiosk Market in APAC in 2019
Figure 19 US Dominated Market in 2019
Figure 20 Banking & Financial Services to Witness Highest Growth in Market During Forecast Period
Figure 21 Enhanced Shopping Experience With Self-Service Interactive Kiosks Triggers Growth of Market
Figure 22 Impact Analysis: Drivers
Figure 23 Major Value Added During Assembly & Manufacturing and Software Integration Phases
Figure 24 Interactive Kiosk Market, By Offering
Figure 25 Software & Services to Dominate Market During Forecast Period
Figure 26 Market, By Hardware
Figure 27 Market, By Type
Figure 28 Market for Bank Kiosks to Grow at Highest CAGR During Forecast Period
Figure 29 Self-Service Kiosk Market for Patient Interactive Kiosks, By Vertical, 2016–2025 (USD Million)
Figure 30 Market, By Location
Figure 31 Outdoor Kiosk to Grow at Highest Rate in Market During Forecast Period
Figure 32 Interactive Kiosk Market, By Panel Size
Figure 33 Panel Size of 17”–32” to Dominate Market During Forecast Period
Figure 34 Market, By Vertical
Figure 35 Retail Vertical to Hold Largest Size of Market in 2020
Figure 36 Market for Banking and Financial Services, By Type, 2016–2025 (USD Million)
Figure 37 Market for Transportation Vertical Based on Transportation Mode
Figure 38 Market, By Region
Figure 39 Market in North America
Figure 40 Market Snapshot: North America
Figure 41 Interactive Kiosk Market in Europe
Figure 42 Market Snapshot: Europe
Figure 43 Market in APAC
Figure 44 Market Snapshot: APAC
Figure 45 Market in RoW
Figure 46 Market Snapshot: RoW
Figure 47 Market: Key Growth Strategy Adopted By Companies From 2017 T0 2019
Figure 48 Market: Ranking of Key Companies
Figure 49 Market (Global) Competitive Leadership Mapping, 2019
Figure 50 NCR Corporation: Company Snapshot
Figure 51 Diebold Nixdorf: Company Snapshot
The study involved 4 major activities in estimating the size of the interactive kiosk market. Exhaustive secondary research was done to collect information on the market, peer market, and parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market’s size. After that, market breakdown and data triangulation were used to estimate the market sizes of segments and sub-segments.
Secondary Research
In market, both top-down and bottom-up approaches have been used to estimate and validate the size of the interactive kiosk market, along with other dependent submarkets. Key players in market have been identified through secondary research, and their revenue has been determined through primary and secondary research activities. This entire research methodology involved studying annual and financial reports of the top players and interviewing experts (such as CEOs, VPs, directors, and marketing executives) for key insights (both quantitative and qualitative). All percentage shares split, and breakdowns have been determined using secondary sources and verified through primary sources. All the possible parameters that may affect the markets covered in this research study have been accounted for, viewed in detail, verified through primary research, and analyzed to obtain the final quantitative and qualitative data. This data has been consolidated and supplemented with detailed inputs and analysis from MarketsandMarkets and presented in this report.
Primary Research
The interactive kiosk market supply chain comprises several stakeholders, such as key technology providers, manufacturers, system integrators, distribution channels, marketing & sales, and end users. The demand side of this market is characterized by applications in sectors such as retail, healthcare, banking & financial services, government, transportation, hospitality, entertainment, and others; the supply side is characterized by technology and hardware suppliers and software providers. Various primary sources from both the supply and demand sides of the market were interviewed to obtain qualitative and quantitative information. The breakdown of the primary respondents is provided below:
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Market Size Estimation
Both top-down and bottom-up approaches were used to estimate and validate the total size of the interactive kiosk market. These methods were also extensively used to estimate the sizes of various market sub-segments. The research methodology used to estimate the market sizes includes the following:
- The key players in the market were identified through extensive secondary research.
- The industry’s supply chain and market size, in terms of value, were determined through primary and secondary research.
All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources.
Data Triangulation
After arriving at the overall market size—using the market size estimation processes explained above—the market was split into several segments and sub-segments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, data triangulation, and market breakdown procedures were employed, wherever applicable. The data was triangulated by studying various factors and trends from both the demand and supply sides.
The main objectives of this study are:
- To define, describe, segment, and forecast the global interactive kiosk market, in terms of value, on the basis of offering, type, location, panel size, and vertical
- To describe and forecast the size of the market, by regions—North America, Europe, Asia Pacific (APAC), and the Rest of the World (RoW), in terms of value
- To forecast the market size, in terms of volume, for the market segmented on the basis of type
- To strategically analyze micromarkets with respect to individual growth trends, prospects, and contribution to the total market
- To provide detailed information regarding the major factors such as drivers, restraints, opportunities, and challenges influencing the market growth
- To provide a detailed value chain for the interactive kiosk market
- To analyze the opportunities in the market for stakeholders and detail the competitive landscape of the market leaders
- To strategically profile the key players and comprehensively analyze their market shares and core competencies, along with detailing the competitive landscape according to the competitive leadership mapping chart
- To analyze the competitive developments such as contracts, partnerships, mergers and acquisitions, and product launches and developments in the interactive kiosk market
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Growth opportunities and latent adjacency in Interactive Kiosk Market