Chatbot Market

Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026

Report Code: TC 4647 Mar, 2021, by marketsandmarkets.com

[322 Pages Report] The global Chatbot market size to grow from USD  2.9 billion in 2020 to USD 10.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 23.5% during the forecast period. The adoption of chatbot solutions is considerable and is projected to grow at a good pace in the coming years. One of the factors contributing to the growth of the chatbot market is the advent of technologies, such as analytics, AI, and cloud, which enable various industries to organize their operations. Furthermore, the increasing customer demand for self-services is accelerating the adoption of chatbots, thus offering a competitive advantage to businesses.

Chatbots Market

To know about the assumptions considered for the study, Request for Free Sample Report

COVID-19 Impact on Global Chatbot Market

The chatbot market is estimated to witness a trivial slowdown in 2020 due to the global lockdown. The COVID-19 pandemic has increased the churn rate and shuddered almost every industry. The lockdown is impacting global manufacturing, and supply chains and logistics as the continuity of operations for various sectors is badly impacted. The sectors facing the greatest drawbacks are manufacturing, transportation and logistics, and retail and consumer goods. The availability of essential items is impacted due to the lack of manpower to work on production lines, supply chains, and transportation, although the essential items are exempted from the lockdown. The condition is expected to come under control by early 2021, while the demand for chatbot solutions and services is expected to increase due to the increasing demand for enhancing customer experience and building a personalized relationship with prospects. Several verticals would deploy a diverse array of chatbot solutions and services to enable digital transformation initiatives, which address mission-critical processes, improve operations, and differentiate customer viewing experiences. The reduction in operational costs, better customer experiences, resolution of customer queries, enhanced visibility into processes and operations, and improved real-time decision-making are key business and operational priorities that are expected to drive the adoption of chatbots.

Market Dynamics

Driver: Advancements in technology, coupled with rising customer demand for self-service operations

Technological advancements and digital transformation have changed the way industries perform their operations and communicate with their customers. The rise of the internet and proliferation in the use of smartphones to perform tasks such as banking and shopping via mobile and web-based applications and social media platforms have created the need to deliver a personalized experience to customers. Technological advancements and the advent of technologies, such as analytics, AI, and cloud, enable various industries to streamline their business operations. To gain a competitive advantage in the market, organizations primarily focus on providing an enhanced experience. AI technologies play a crucial role and help industries offer self-services to their customers with the help of AI-powered chatbots. Self-services, such as chatbots, offer a convenient way to help customers solve their queries effectively.

Restraint: Inability to recognize customer intent and respond effectively

There are various chatbot solution providers present in the market working toward developing a chatbot to meet user requirements. Software tools, such as APIs, are specifically developed to perform the generic use of chatbot solutions without integrating any specific functionality that fails to meet the specific user requirement and achieve the exact purpose of building a chatbot. Chatbots fed with specific data can assist customers only if posed with questions they are programmed to answer. Hence, if a customer poses a question that the chatbot has no information about, it will fail to understand the customer’s intent and demonstrate an inability to solve the posed query. The inability to recognize customer intent would act as a restraining factor for the growth of this market.

Opportunity: Rise in demand for AI-based chatbots to deliver enhanced customer experience

Chatbot is becoming a critical tool to deliver enhanced services across industries. In the last few years, the fashion, law, and airline industries have realized the potential of AI technology and have started focusing on the integration of chatbots with their current operations. For instance, one of the fashion brands, Louis Vuitton, introduced an AI-powered chatbot through the Facebook platform to provide enhanced conversational experiences for its customers. The chatbot on Facebook Messenger would offer guidance to its customers on the brand’s line of products. In the legal industry, chatbots can help streamline various processes, such as information access and management and employee management. EXEO, a Montreal-based law firm, has launched a chatbot called IVA to help people simplify the immigration process. The airline industry is another segment where the adoption of the chatbot solution is gaining traction. Chatbots are becoming a preferred communication channel for travelers for services such as travel planning and booking and customer service. British Airways and Singapore Airlines are some airline industry giants that are trying to increase their revenue and profit margins by leveraging AI-powered chatbots.

Challenge: Lack of awareness about the effect of chatbot technology on various applications

Lack of awareness and challenges related to change in the management may impact the growth of the market to a certain extent. Though the adoption of chatbots solutions is increasing among various industries, challenges pertaining to the effective utilization and limited awareness about the benefits offered by AI-powered chatbot solutions may limit the adoption of chatbot solutions among developing regions such as Latin America and Africa. Moreover, large organizations are at the forefront of adopting chatbot solutions; however, Small and Medium-sized Enterprises (SMEs) have limited adoption of the same, owing to the cost associated with their maintenance and lack of skilled resources. However, the adoption of chatbot solutions is expected to grow in the coming years among SMEs with the growing awareness of chatbot solutions.

Among verticals, the healthcare and life sciences segment to grow at the highest CAGR during the forecast period

The chatbot market is segmented into the various verticals, particularly BFSI, IT and telecom, retail and eCommerce, healthcare and life sciences, transportation and logistics, government, travel and hospitality, media and entertainment, and others (education, energy and utilities, and manufacturing). Key factors favoring the growth of chatbots across these verticals include the rising technology advancements and growing availability of industry-specific chatbots. Healthcare and life sciences vertocal is expected to grow at the highest CAGR during the forecast period. Chatbots have the potential to revolutionize healthcare. They can substantially boost efficiency and improve the accuracy of symptom collection and ailment identification, preventive care, post-recovery care, and feedback procedures.

APAC to grow at a higher CAGR during the forecast period

The chatbot market has been segmented into five regions: North America, Europe, APAC, MEA, and Latin America. Among these regions, North America is projected to hold the largest market size during the forecast period. APAC is expected to grow at the highest CAGR during the forecast period. Countries in APAC are technology-driven and present major opportunities in terms of investments and revenue. These countries include China, Singapore, Japan, and India. Factors such as flexible economic conditions, industrialization- and globalization-motivated policies of governments, and digitalization are expected to support the growth of the chatbot market in APAC.

Chatbots Market by Region

To know about the assumptions considered for the study, download the pdf brochure

Key Market Players

The chatbot vendors have implemented various types of organic as well as inorganic growth strategies, such as new product launches, product upgradations, partnerships and agreements, business expansions, and mergers and acquisitions to strengthen their offerings in the market. Some of the key players operating in the chatbot market include IBM (US), Microsoft (US), Google (US), AWS (US), Nuance (US), Oracle (US), Creative Virtual (UK), Artificial Solutions (Spain), Kore.ai (US), Inbenta (US), [24]7.AI (US), Aivo (Argentina) ServiceNow (US), Conversica (US), Personetics (US), LiveChat (Poland), MindMeld (US), CogniCor (US), Gupshup (US), Contus (India), Chatfuel (US), KeyReply (Singapore), SmartBots (US), Yellow Messenger (India), Kevit (India), Yekaliva (India), and Pypestream (US). The study includes an in-depth competitive analysis of these key players in the chatbot market with their company profiles, recent developments, and key market strategies.

Scope of the Report

Report Metric

Details

Market size available for years

2015–2026

Base year considered

2019

Forecast period

2020–2026

Forecast units

 USD Million

Segments covered

Component, Type, Channel Integration, Business Function, Vertical, and Region

Geographies covered

North America, Europe, APAC, Latin America, and MEA

Companies covered

IBM (US), Microsoft (US), Google (US), AWS (US), Nuance (US), Oracle (US), Creative Virtual (UK), Artificial Solutions (Spain), Kore.ai (US), Inbenta (US), [24]7.AI (US), Aivo (Argentina) ServiceNow (US), Conversica (US), Personetics (US), LiveChat (Poland), MindMeld (US), CogniCor (US), Gupshup (US), Contus (India), Chatfuel (US), KeyReply (Singapore), SmartBots (US), Yellow Messenger (India), Kevit (India), Yekaliva (India), and Pypestream (US).

This research report categorizes the chatbot market based on component, type, application, deployment mode, organization size, vertical, and region.

By component:

  • Solutions
    • Software
    • Platform
  • Services
    • Managed Services
    • Professional Services
  • Consulting
  • System Integration and  Implementation
  • Support and Maintenance

By type:

  • Rule Based
  • AI Based

By deployment mode:

  • On-premises
  • Cloud

By channel integration:

  • Websites
  • Contact Centers
  • Social Media
  • Mobile Applications

By organization size:

  • Large Enterprises
  • Small and Medium-sized Enterprises (SMEs)

By business function:

  • Information Technology Service Management
  • Human Resources
  • Sales and Marketing
  • Finance

By application:

  • Customer Service
  • Personal Assistant
  • Branding and Advertisement
  • Customer Engagement and Retention
  • Data Privacy and Compliance
  • Employee Engagement and On Boarding
  • Payment Processing
  • Others (Churn Analysis, Campaign Management, News Delivery, and Data Aggregation).

By vertical:

  • BFSI
  • IT and Telecom
  • Retail and Ecommerce
  • Healthcare and Life Sciences
  • Transportation and Logistics
  • Government
  • Travel and Hospitality
  • Media and Entertainment
  • Others (Education, Energy and Utilities, and Manufacturing)

By region:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe 
  • APAC
    • China
    • India
    • Japan
    • Rest of APAC
  • MEA
    • Israel
    • UAE
    • South Africa
    • Rest of MEA
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Recent Developments:

  • In February 2021, Kore.ai launched a Virtual Assistant Platform in Japanese. To better serve Japan region’s needs and accelerate the adoption of virtual assistants’ company released the Kore virtual assistant platform in Japanese. This will help enterprise customers improve time-to-market and enhance the customer experience in their native language.
  • In February 2021, Nuance announced the acquisition of Saykara, Inc., a like-minded startup focused on developing a mobile AI assistant to automate clinical documentation for physicians. The acquisition underscores Nuance's ongoing expansion of the market and technical leadership in conversational AI and ambient clinical intelligence (ACI) solutions that reduce clinician burnout, enhance patient experiences, and improve overall health system financial integrity.
  • In January 2021, Nuance launched the Omnichannel Patient Engagement Virtual Assistant Platform to power healthcare's 'Digital Front Door.' Nuance's omnichannel patient engagement platform represents a new integrated philosophy for enabling healthcare's digital front door and a well-thought-out, well-implemented, and highly-practical solution for delivering an enhanced level of digital services to patients.
  • In December 2020, Artificial Solutions announced several new updates to Teneo Languages that allow organizations to create high-quality conversations in less time and with less effort than ever before.
  • In November 2020, Nuance announced the acquisition of Saykara, Inc., a like-minded startup focused on developing a mobile AI assistant to automate clinical documentation for physicians. The acquisition underscores Nuance's ongoing expansion of the market and technical leadership in conversational AI and ambient clinical intelligence (ACI) solutions that reduce clinician burnout, enhance patient experiences, and improve overall health system financial integrity.
  • In September 2020, Google launched a new Dialogflow Customer Experience in Beta. The new Dialogflow Customer Experience (CX) platform is aimed at building artificial intelligence agents for enterprise-level projects at a larger and more complex scale than the standard variety.
  • In April 2020, Google and Apple collaborated to enable the use of Bluetooth technology for helping the government and healthcare agencies reduce the spread of COVID-19. This enabled a broader Bluetooth-based contact tracing platform.
  • In June 2019, Artificial Solutions partnered with Capgemini to leverage Conversational AI for Digital Transformation. The partnership enabled Capgemini to utilize Artificial Solutions’ conversational AI development platform, Teneo, as part of its services within its digital transformation projects for clients.
  • In January 2019, IBM formed a partnership with the Ingenico Group to build a payment-enabled chatbot with the intent to deliver personalized experiences to its customers. Ingenico Group is a European company engaged in delivering the technology required for conducting secure electronic transactions.

Frequently Asked Questions (FAQ):

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 27)
    1.1 INTRODUCTION TO COVID-19
    1.2 COVID-19 HEALTH ASSESSMENT
        FIGURE 1 COVID-19: GLOBAL PROPAGATION
        FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
    1.3 COVID-19 ECONOMIC ASSESSMENT
        FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
           1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
                 FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY
                 FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
    1.4 OBJECTIVES OF THE STUDY
    1.5 MARKET DEFINITION
           1.5.1 INCLUSIONS AND EXCLUSIONS
    1.6 MARKET SCOPE
           1.6.1 MARKET SEGMENTATION
           1.6.2 REGIONS COVERED
           1.6.3 YEARS CONSIDERED FOR THE STUDY
    1.7 CURRENCY CONSIDERED
        TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
    1.8 STAKEHOLDERS
    1.9 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY (Page No. - 37)
    2.1 RESEARCH DATA
        FIGURE 6 CHATBOT MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                 TABLE 2 PRIMARY INTERVIEWS
                    2.1.2.1 Breakup of primary profiles
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
        FIGURE 7 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
        FIGURE 8 CHATBOT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.3.1 TOP-DOWN APPROACH
           2.3.2 BOTTOM-UP APPROACH
                 FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF MARKET
                 FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/ SERVICES OF MARKET
                 FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CHATBOT MARKET
                 FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF CHATBOT THROUGH OVERALL CHATBOT SPENDING
    2.4 MARKET FORECAST
        TABLE 3 FACTOR ANALYSIS
    2.5 COMPANY EVALUATION MATRIX METHODOLOGY
        FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
        FIGURE 14 START-UP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.7 ASSUMPTIONS FOR THE STUDY
    2.8 LIMITATIONS OF THE STUDY
    2.9 IMPLICATIONS OF COVID-19 ON THE MARKET 
        FIGURE 15 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021

3 EXECUTIVE SUMMARY (Page No. - 52)
  TABLE 4 GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2015–2019 (USD MILLION, Y-O-Y %)
  TABLE 5 GLOBAL MARKET SIZE AND GROWTH RATE, 2020–2026 (USD MILLION, Y-O-Y %)
  FIGURE 16 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
  FIGURE 17 SOFTWARE SEGMENT TO HOLD HIGHER MARKET SHARE IN 2020
  FIGURE 18 PROFESSIONAL SERVICES SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
  FIGURE 19 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2020
  FIGURE 20 AI BASED CHATBOT SEGMENT TO HOLD HIGHER MARKET SIZE IN 2020
  FIGURE 21 MOBILE APPLICATIONS SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2020
  FIGURE 22 SALES AND MARKETING SEGMENT TO HOLD LARGEST MARKET SIZE IN 2020
  FIGURE 23 CUSTOMER SERVICE SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2020
  FIGURE 24 ON-PREMISES SEGMENT TO HOLD HIGHER MARKET SHARE IN 2020
  FIGURE 25 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
  FIGURE 26 RETAIL AND ECOMMERCE VERTICAL TO HOLD HIGHEST MARKET SHARE IN 2020
  FIGURE 27 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2020

4 PREMIUM INSIGHTS (Page No. - 60)
    4.1 ATTRACTIVE OPPORTUNITIES IN CHATBOT MARKET
        FIGURE 28 ADVANCEMENTS IN TECHNOLOGY COUPLED WITH RISING CUSTOMER DEMAND FOR SELF-SERVICES OPERATIONS AND GROWTH IN NEED FOR 24*7 CUSTOMER SUPPORT AT LOWER OPERATIONAL COST TO DRIVE MARKET GROWTH
    4.2 MARKET: TOP THREE APPLICATIONS
        FIGURE 29 DATA PRIVACY AND COMPLIANCE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
    4.3 MARKET: BY COMPONENT AND TOP THREE VERTICALS
        FIGURE 30 SOLUTION SEGMENT AND RETAIL AND ECOMMERCE VERTICAL SEGMENT TO HOLD HIGH MARKET SHARES IN 2020
    4.4 MARKET: BY REGION
        FIGURE 31 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2020

5 MARKET OVERVIEW (Page No. - 62)
    5.1 INTRODUCTION
    5.2 CHATBOT: EVOLUTION
        FIGURE 32 EVOLUTION OF CHATBOT MARKET
    5.3 CHATBOT: ARCHITECTURE
        FIGURE 33 MARKET ARCHITECTURE
    5.4 MARKET DYNAMICS
        FIGURE 34 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: MARKET
           5.4.1 DRIVERS
                    5.4.1.1 Advancements in technology, coupled with rising customer demand for self-service operations
                    5.4.1.2 Growth in need for 24Χ7 customer support at a lower operational cost
                    5.4.1.3 Increase in focus on customer engagement through various channels
           5.4.2 RESTRAINTS
                    5.4.2.1 Inability to recognize customer intent and respond effectively
                    5.4.2.2 Dearth of accuracy in user’s voice authentication
           5.4.3 OPPORTUNITIES
                    5.4.3.1 Initiatives toward the development of self-learning chatbots to deliver a more human-like conversational experience
                    5.4.3.2 Rise in demand for AI-based chatbots to deliver enhanced customer experience
           5.4.4 CHALLENGES
                    5.4.4.1 Lack of awareness about the effect of chatbot technology on various applications
           5.4.5 CUMULATIVE GROWTH ANALYSIS
    5.5 CASE STUDY ANALYSIS
           5.5.1 BANKBAZAAR IMPLEMENTED HAPTIK’S CHATBOT TO INCREASE CUSTOMER ENGAGEMENT AND ENHANCE CUSTOMER REACH
           5.5.2 LOREAL PARTNERED WITH AUTOMAT TO DEVELOP A MESSAGING CHATBOT TO INCREASE CUSTOMER ENGAGEMENT AND ENHANCE PRODUCTIVITY
           5.5.3 ZURICH INSURANCE GROUP WORKED WITH SPIXII TO DEVELOP ZARA CHATBOT FOR QUICK NOTIFICATIONS
           5.5.4 UBISEND OFFERS VANARAMA A LEASING CHATBOT SOLUTION TO ENABLE CUSTOMERS TO BROWSE AND HANDLE CUSTOMER QUERIES
           5.5.5 SIX PAYMENT SERVICES LTD. PARTNERED WITH ENTERPRISE BOT TO ENHANCE CUSTOMER SERVICE
           5.5.6 OYO INTEGRATED HAPTIK’S LIVE CHAT AGENT TOOL TO PROVIDE CUSTOMER SUPPORT AND HANDLE QUERY OVER WHATSAPP
           5.5.7 ELISA ESTONIA DEPLOYED MINDTITAN’S CHATBOT TO ANALYZE INCOMING CHATS AND IMPROVE CUSTOMER EXPERIENCE
           5.5.8 TIA SELECTED RASA’S NLU TO INCORPORATE HIPAA COMPLIANT AND IMPROVE EFFICIENCY
           5.5.9 SNAPS OFFERS NIKE A PERSONALIZED ENGAGEMENT MODEL TO INCREASE CUSTOMER ENGAGEMENT VIA MOBILE CHANNEL
           5.5.10 DREAM 11 IMPLEMENTED HAPTIK’S SUPPORT BOT TO ENHANCE CUSTOMER SUPPORT DURING SEASONAL SPIKE
           5.5.11 SEB RETAIL BANK ENHANCES THE EFFICIENCY OF INTERNAL AND EXTERNAL SUPPORT PROCESSES THROUGH IPSOFT’S AMELIA CHATBOT
    5.6 VALUE CHAIN ANALYSIS
        FIGURE 35 VALUE CHAIN ANALYSIS
    5.7 REGULATORY LANDSCAPE
           5.7.1 GENERAL DATA PROTECTION REGULATION
           5.7.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
                    5.7.2.1 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD
                    5.7.2.2 FINANCIAL INDUSTRY REGULATORY AUTHORITY
                    5.7.2.3 SERVICE ORGANIZATIONAL CONTROL 2
                    5.7.2.4 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE II
    5.8 CHATBOT MARKET: COVID-19 IMPACT
        FIGURE 36 MARKET TO WITNESS MINIMAL SLOWDOWN IN GROWTH IN 2020
    5.9 PATENT ANALYSIS
           5.9.1 METHODOLOGY
           5.9.2 DOCUMENT TYPE
                 TABLE 6 PATENTS FILED
           5.9.3 INNOVATION AND PATENT APPLICATIONS
                 FIGURE 37 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2010-2020
                    5.9.3.1 Top Applicants
                            FIGURE 38 TOP 12 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2010-2020
                            TABLE 7 TOP 20 PATENT OWNERS (US) IN CHATBOT MARKET, 2010-2020
    5.10 PRICING MODEL ANALYSIS
    5.11 PORTER’S FIVE FORCES ANALYSIS
         FIGURE 39 PORTER’S FIVE FORCES ANALYSIS
           5.11.1 THREAT OF NEW ENTRANTS
           5.11.2 THREAT OF SUBSTITUTES
           5.11.3 BARGAINING POWER OF SUPPLIERS
           5.11.4 BARGAINING POWER OF BUYERS
           5.11.5 INTENSITY OF COMPETITIVE RIVALRY
    5.12 SCENARIO
         FIGURE 40 CRITICAL FACTORS TO IMPACT THE GROWTH OF THE CHATBOT MARKET
    5.13 TECHNOLOGY ANALYSIS
           5.13.1 MACHINE LEARNING AND CHATBOT
           5.13.2 DEEP LEARNING AND CHATBOT
           5.13.3 NATURAL LANGUAGE PROCESSING AND CHATBOT
           5.13.4 AUTOMATED SPEECH RECOGNITION AND CHATBOT

6 CHATBOT MARKET, BY COMPONENT (Page No. - 87)
    6.1 INTRODUCTION
           6.1.1 COMPONENTS: COVID-19 IMPACT
           6.1.2 COMPONENTS: MARKET DRIVERS
                 FIGURE 41 SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
                 TABLE 8 MARKET SIZE BY COMPONENT, 2015–2019 (USD MILLION)
                 TABLE 9 MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
    6.2 SOLUTIONS
        FIGURE 42 PLATFORM SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
        TABLE 10 MARKET SIZE BY COMPONENT , 2015–2019 (USD MILLION)
        TABLE 11 MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
           6.2.1 SOFTWARE
                 TABLE 12 SOFTWARE: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
                 TABLE 13 SOFTWARE: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
           6.2.2 PLATFORM
                 TABLE 14 PLATFORM: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
                 TABLE 15 PLATFORM: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
    6.3 SERVICES
        FIGURE 43 MANAGED SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
        TABLE 16 SERVICES: MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
        TABLE 17 SERVICES: MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
           6.3.1 MANAGED SERVICES
                 TABLE 18 MANAGED SERVICES: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
                 TABLE 19 MANAGED SERVICES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
           6.3.2 PROFESSIONAL SERVICES
                 TABLE 20 PROFESSIONAL SERVICES: MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
                 TABLE 21 PROFESSIONAL SERVICES: CHATBOT MARKET SIZE, BYTYPE, 2020–2026 (USD MILLION)
                    6.3.2.1 Consulting
                            TABLE 22 CONSULTING MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
                            TABLE 23 CONSULTING MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
                    6.3.2.2 System Integration and Implementation
                            TABLE 24 SYSTEM INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
                            TABLE 25 SYSTEM INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
                    6.3.2.3 Support and Maintenance
                            TABLE 26 SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
                            TABLE 27 SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

7 CHATBOT MARKET, BY TYPE (Page No. - 99)
    7.1 INTRODUCTION
           7.1.1 TYPES: COVID-19 IMPACT
           7.1.2 TYPES: MARKET DRIVERS
                 TABLE 28 MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
                 TABLE 29 MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
    7.2 RULE BASED
        TABLE 30 RULE BASED: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
        TABLE 31 RULE BASED: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
    7.3 AI BASED
        TABLE 32 AI BASED: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
        TABLE 33 AI BASED: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

8 CHATBOT MARKET, BY DEPLOYMENT MODE (Page No. - 103)
    8.1 INTRODUCTION
           8.1.1 DEPLOYMENT MODES: COVID-19 IMPACT
           8.1.2 DEPLOYMENT MODES: MARKET DRIVERS
                 FIGURE 44 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                 TABLE 34 MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
                 TABLE 35 MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
    8.2 ON-PREMISES
        TABLE 36 ON-PREMISES: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
        TABLE 37 ON-PREMISES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
    8.3 CLOUD
        TABLE 38 CLOUD: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
        TABLE 39 CLOUD: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

9 CHATBOT MARKET, BY CHANNEL INTEGRATION (Page No. - 107)
    9.1 INTRODUCTION
           9.1.1 CHANNEL INTEGRATIONS: COVID-19 IMPACT
           9.1.2 CHANNEL INTEGRATIONS: MARKET DRIVERS
                 FIGURE 45 SOCIAL MEDIA SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                 TABLE 40 MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
                 TABLE 41 MARKET SIZE, BY CHANNEL INTEGRATION, 2020–2026 (USD MILLION)
    9.2 WEBSITES
        TABLE 42 WEBSITES: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
        TABLE 43 WEBSITES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
    9.3 CONTACT CENTERS
        TABLE 44 CONTACT CENTERS: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
        TABLE 45 CONTACT CENTERS: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
    9.4 SOCIAL MEDIA
        TABLE 46 SOCIAL MEDIA: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
        TABLE 47 SOCIAL MEDIA: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
    9.5 MOBILE APPLICATIONS
        TABLE 48 MOBILE APPLICATIONS: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
        TABLE 49 MOBILE APPLICATIONS: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

10 CHATBOT MARKET, BY ORGANIZATION SIZE (Page No. - 114)
     10.1 INTRODUCTION
             10.1.1 ORGANIZATION SIZE: COVID-19 IMPACT
             10.1.2 ORGANIZATION SIZE: MARKET DRIVERS
                    FIGURE 46 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO WITNESS HIGHER GROWTH RATE DURING FORECAST PERIOD
                    TABLE 50 MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
                    TABLE 51 MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
     10.2 LARGE ENTERPRISES
          TABLE 52 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 53 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     10.3 SMALL AND MEDIUM-SIZED ENTERPRISES
          TABLE 54 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 55 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

11 CHATBOT MARKET, BY BUSINESS FUNCTION (Page No. - 119)
     11.1 INTRODUCTION
             11.1.1 BUSINESS FUNCTIONS: COVID-19 IMPACT
             11.1.2 BUSINESS FUNCTIONS: MARKET DRIVERS
                    FIGURE 47 FINANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 56 MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
                    TABLE 57 MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
     11.2 INFORMATION TECHNOLOGY SERVICE MANAGEMENT
          TABLE 58 INFORMATION TECHNOLOGY SERVICE MANAGEMENT: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 59 INFORMATION TECHNOLOGY SERVICE MANAGEMENT: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     11.3 HUMAN RESOURCES
          TABLE 60 HUMAN RESOURCES: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 61 HUMAN RESOURCES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     11.4 SALES AND MARKETING
          TABLE 62 SALES AND MARKETING: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 63 SALES AND MARKETING: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     11.5 FINANCE
          TABLE 64 FINANCE: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 65 FINANCE: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

12 CHATBOT MARKET, BY APPLICATION (Page No. - 126)
     12.1 INTRODUCTION
             12.1.1 APPLICATIONS: COVID-19 IMPACT
             12.1.2 APPLICATIONS: MARKET DRIVERS
                    FIGURE 48 DATA PRIVACY AND COMPLIANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 66 MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
                    TABLE 67 MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION)
     12.2 CUSTOMER SERVICE
          TABLE 68 CUSTOMER SERVICE: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 69 CUSTOMER SERVICE: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     12.3 PERSONAL ASSISTANT
          TABLE 70 PERSONAL ASSISTANT: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 71 PERSONAL ASSISTANT: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     12.4 BRANDING AND ADVERTISEMENT
          TABLE 72 BRANDING AND ADVERTISEMENT: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 73 BRANDING AND ADVERTISEMENT: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     12.5 CUSTOMER ENGAGEMENT AND RETENTION
          TABLE 74 CUSTOMER ENGAGEMENT AND RETENTION: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 75 CUSTOMER ENGAGEMENT AND RETENTION: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     12.6 DATA PRIVACY AND COMPLIANCE
          TABLE 76 DATA PRIVACY AND COMPLIANCE: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 77 DATA PRIVACY AND COMPLIANCE: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     12.7 EMPLOYEE ENGAGEMENT AND ON BOARDING
          TABLE 78 EMPLOYEE ENGAGEMENT AND ON-BOARDING: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 79 EMPLOYEE ENGAGEMENT AND ON-BOARDING: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     12.8 PAYMENT PROCESSING
          TABLE 80 PAYMENT PROCESSING: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 81 PAYMENT PROCESSING: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     12.9 OTHER APPLICATIONS
          TABLE 82 OTHER APPLICATIONS: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 83 OTHER APPLICATIONS: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

13 CHATBOT MARKET, BY VERTICAL (Page No. - 138)
     13.1 INTRODUCTION
             13.1.1 VERTICALS: COVID-19 IMPACT
             13.1.2 VERTICALS: MARKET DRIVERS
                    FIGURE 49 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 84 MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION)
                    TABLE 85 MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
     13.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
          TABLE 86 BANKING FINANCIAL SERVICES AND INSURANCE: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 87 BANKING FINANCIAL SERVICES AND INSURANCE: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     13.3 INFORMATION TECHNOLOGY AND TELECOM
          TABLE 88 IT AND TELECOM: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 89 IT AND TELECOM: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     13.4 RETAIL AND ECOMMERCE
          TABLE 90 RETAIL AND ECOMMERCE: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 91 RETAIL AND ECOMMERCE: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     13.5 HEALTHCARE AND LIFE SCIENCES
          TABLE 92 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 93 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     13.6 TRAVEL AND HOSPITALITY
          TABLE 94 TRAVEL AND HOSPITALITY: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 95 TRAVEL AND HOSPITALITY: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     13.7 MEDIA AND ENTERTAINMENT
          TABLE 96 MEDIA AND ENTERTAINMENT: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 97 MEDIA AND ENTERTAINMENT: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     13.8 TRANSPORTATION AND LOGISTICS
          TABLE 98 TRANSPORTATION AND LOGISTICS: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 99 TRANSPORTATION AND LOGISTICS: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     13.9 GOVERNMENT
          TABLE 100 GOVERNMENT: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 101 GOVERNMENT: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     13.10 OTHER VERTICALS
           TABLE 102 OTHER VERTICALS: MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
           TABLE 103 OTHER VERTICALS: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

14 CHATBOT MARKET, BY REGION (Page No. - 153)
     14.1 INTRODUCTION
          FIGURE 50 ASIA PACIFIC TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
          FIGURE 51 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
          TABLE 104 MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
          TABLE 105 MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
     14.2 NORTH AMERICA
             14.2.1 NORTH AMERICA: COVID-19 IMPACT
             14.2.2 NORTH AMERICA: CHATBOT MARKET DRIVERS
             14.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS
                        14.2.3.1 United States Securities and Exchange Commission
                        14.2.3.2 International Organization for Standardization 27001
                        14.2.3.3 California Consumer Privacy Act
                        14.2.3.4 Health Insurance Portability and Accountability Act of 1996
                                 FIGURE 52 NORTH AMERICA: MARKET SNAPSHOT
                                 TABLE 106 NORTH AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
                                 TABLE 107 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
                                 TABLE 108 NORTH AMERICA: MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
                                 TABLE 109 NORTH AMERICA: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
                                 TABLE 110 NORTH AMERICA: MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 111 NORTH AMERICA: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 112 NORTH AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 113 NORTH AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 114 NORTH AMERICA: MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
                                 TABLE 115 NORTH AMERICA: MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
                                 TABLE 116 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
                                 TABLE 117 NORTH AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
                                 TABLE 118 NORTH AMERICA: MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
                                 TABLE 119 NORTH AMERICA: MARKET SIZE, BY CHANNEL INTEGRATION, 2020–2026 (USD MILLION)
                                 TABLE 120 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
                                 TABLE 121 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
                                 TABLE 122 NORTH AMERICA: MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
                                 TABLE 123 NORTH AMERICA: MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
                                 TABLE 124 NORTH AMERICA: MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
                                 TABLE 125 NORTH AMERICA: MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION)
                                 TABLE 126 NORTH AMERICA: MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
                                 TABLE 127 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
                                 TABLE 128 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
                                 TABLE 129 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION)
             14.2.4 UNITED STATES
             14.2.5 CANADA
     14.3 EUROPE
             14.3.1 EUROPE: COVID-19 IMPACT
             14.3.2 EUROPE: MARKET DRIVERS
             14.3.3 EUROPE: REGULATORY IMPLICATIONS
                        14.3.3.1 General Data Protection Regulation
                                 TABLE 130 EUROPE: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
                                 TABLE 131 EUROPE: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
                                 TABLE 132 EUROPE: MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
                                 TABLE 133 EUROPE: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
                                 TABLE 134 EUROPE: MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 135 EUROPE: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 136 EUROPE: MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 137 EUROPE: MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 138 EUROPE: MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
                                 TABLE 139 EUROPE: MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
                                 TABLE 140 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
                                 TABLE 141 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
                                 TABLE 142 EUROPE: MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
                                 TABLE 143 EUROPE: MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020–2026 (USD MILLION)
                                 TABLE 144 EUROPE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
                                 TABLE 145 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
                                 TABLE 146 EUROPE: MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
                                 TABLE 147 EUROPE: MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
                                 TABLE 148 EUROPE: MARKET SIZE, BY APPLICATIONS, 2015–2019 (USD MILLION)
                                 TABLE 149 EUROPE: MARKET SIZE, BY APPLICATIONS, 2020–2026 (USD MILLION)
                                 TABLE 150 EUROPE: MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
                                 TABLE 151 EUROPE: MARKET SIZE, BY VERTICALS, 2020–2026 (USD MILLION)
                                 TABLE 152 EUROPE: MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
                                 TABLE 153 EUROPE: MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION)
             14.3.4 UNITED KINGDOM
             14.3.5 GERMANY
             14.3.6 FRANCE
             14.3.7 REST OF EUROPE
     14.4 ASIA PACIFIC
             14.4.1 ASIA PACIFIC: COVID-19 IMPACT
             14.4.2 ASIA PACIFIC: MARKET DRIVERS
             14.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS
                        14.4.3.1 Personal Data Protection Act
                                 FIGURE 53 ASIA PACIFIC: MARKET SNAPSHOT
                                 TABLE 154 ASIA PACIFIC: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
                                 TABLE 155 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
                                 TABLE 156 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
                                 TABLE 157 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
                                 TABLE 158 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 159 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 160 ASIA PACIFIC: MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 161 ASIA PACIFIC: MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 162 ASIA PACIFIC: MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
                                 TABLE 163 ASIA PACIFIC: MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
                                 TABLE 164 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
                                 TABLE 165 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
                                 TABLE 166 ASIA PACIFIC: MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
                                 TABLE 167 ASIA PACIFIC: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020–2026 (USD MILLION)
                                 TABLE 168 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
                                 TABLE 169 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
                                 TABLE 170 ASIA PACIFIC: MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
                                 TABLE 171 ASIA PACIFIC: MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
                                 TABLE 172 ASIA PACIFIC: MARKET SIZE, BY APPLICATIONS, 2015–2019 (USD MILLION)
                                 TABLE 173 ASIA PACIFIC: MARKET SIZE, BY APPLICATIONS, 2020–2026 (USD MILLION)
                                 TABLE 174 ASIA PACIFIC: MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
                                 TABLE 175 ASIA PACIFIC: MARKET SIZE, BY VERTICALS, 2020–2026 (USD MILLION)
                                 TABLE 176 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
                                 TABLE 177 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION)
             14.4.4 CHINA
             14.4.5 INDIA
             14.4.6 JAPAN
             14.4.7 REST OF ASIA PACIFIC
     14.5 MIDDLE EAST AND AFRICA
             14.5.1 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
             14.5.2 MIDDLE EAST AND AFRICA: MARKET DRIVERS
             14.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS
                        14.5.3.1 Personal Data Protection Law
                                 TABLE 178 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
                                 TABLE 179 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
                                 TABLE 180 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
                                 TABLE 181 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
                                 TABLE 182 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 183 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 184 MIDDLE EAST AND AFRICA: MARKET  SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 185 MIDDLE EAST AND AFRICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 186 MIDDLE EAST AND AFRICA: MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
                                 TABLE 187 MIDDLE EAST AND AFRICA: MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
                                 TABLE 188 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
                                 TABLE 189 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
                                 TABLE 190 MIDDLE EAST AND AFRICA: MARKET SIZE, BY CHANNEL INTEGRATIONS, 2015–2019 (USD MILLION)
                                 TABLE 191 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020–2026 (USD MILLION)
                                 TABLE 192 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
                                 TABLE 193 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
                                 TABLE 194 MIDDLE EAST AND AFRICA: MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
                                 TABLE 195 MIDDLE EAST AND AFRICA: MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
                                 TABLE 196 MIDDLE EAST AND AFRICA: MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
                                 TABLE 197 MIDDLE EAST AND AFRICA: MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION)
                                 TABLE 198 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
                                 TABLE 199 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VERTICALS, 2020–2026 (USD MILLION)
                                 TABLE 200 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
                                 TABLE 201 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION)
             14.5.4 ISRAEL
             14.5.5 UNITED ARAB EMIRATES
             14.5.6 SOUTH AFRICA
             14.5.7 REST OF MIDDLE EAST AND AFRICA
     14.6 LATIN AMERICA
             14.6.1 LATIN AMERICA: COVID-19 IMPACT
             14.6.2 LATIN AMERICA: MARKET DRIVERS
             14.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS
                        14.6.3.1 Federal Law on Protection of Personal Data Held by Individuals
                                 TABLE 202 LATIN AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
                                 TABLE 203 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
                                 TABLE 204 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
                                 TABLE 205 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
                                 TABLE 206 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 207 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 208 LATIN AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION)
                                 TABLE 209 LATIN AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION)
                                 TABLE 210 LATIN AMERICA: MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
                                 TABLE 211 LATIN AMERICA: MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
                                 TABLE 212 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
                                 TABLE 213 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
                                 TABLE 214 LATIN AMERICA: MARKET SIZE, BY CHANNEL INTEGRATIONS, 2015–2019 (USD MILLION)
                                 TABLE 215 LATIN AMERICA: MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020–2026 (USD MILLION)
                                 TABLE 216 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
                                 TABLE 217 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
                                 TABLE 218 LATIN AMERICA: MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
                                 TABLE 219 LATIN AMERICA: MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
                                 TABLE 220 LATIN AMERICA: MARKET SIZE, BY APPLICATIONS, 2015–2019 (USD MILLION)
                                 TABLE 221 LATIN AMERICA: MARKET SIZE, BY APPLICATIONS, 2020–2026 (USD MILLION)
                                 TABLE 222 LATIN AMERICA: MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
                                 TABLE 223 LATIN AMERICA: MARKET SIZE, BY VERTICALS, 2020–2026 (USD MILLION)
                                 TABLE 224 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
                                 TABLE 225 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION)
             14.6.4 BRAZIL
             14.6.5 MEXICO
             14.6.6 REST OF LATIN AMERICA

15 COMPETITIVE LANDSCAPE (Page No. - 211)
     15.1 OVERVIEW
     15.2 MARKET EVALUATION FRAMEWORK
          FIGURE 54 MARKET EVALUATION FRAMEWORK: PARTNERSHIPS AND EXPANSIONS FROM 2018 TO 2021
     15.3 MARKET SHARE, 2020
          FIGURE 55 IBM LED CHATBOT MARKET IN 2020
     15.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS
          FIGURE 56 REVENUE ANALYSIS OF KEY MARKET PLAYERS
     15.5 KEY MARKET DEVELOPMENTS
             15.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS
                    TABLE 226 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018–2021
             15.5.2 DEALS
                    TABLE 227 DEALS, 2018-2021
             15.5.3 OTHERS
                    TABLE 228 OTHERS, 2018–2020
     15.6 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY
          FIGURE 57 RANKING OF KEY PLAYERS, 2020
     15.7 COMPANY EVALUATION MATRIX, 2020
             15.7.1 STAR
             15.7.2 EMERGING LEADERS
             15.7.3 PERVASIVE
             15.7.4 PARTICIPANTS
                    FIGURE 58 CHATBOT MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020
             15.7.5 STRENGTH OF PRODUCT PORTFOLIO
                    FIGURE 59 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE MARKET
             15.7.6 BUSINESS STRATEGY EXCELLENCE
                    FIGURE 60 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE MARKET
     15.8 STARTUP/SME EVALUATION MATRIX, 2020
             15.8.1 PROGRESSIVE COMPANIES
             15.8.2 RESPONSIVE COMPANIES
             15.8.3 DYNAMIC COMPANIES
             15.8.4 STARTING BLOCKS
                    FIGURE 61 CHATBOT MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020
             15.8.5 STRENGTH OF PRODUCT PORTFOLIO
                    FIGURE 62 PRODUCT PORTFOLIO ANALYSIS OF TOP STARTUPS IN THE MARKET
             15.8.6 BUSINESS STRATEGY EXCELLENCE
                    FIGURE 63 BUSINESS STRATEGY EXCELLENCE OF TOP STARTUPS IN THE MARKET

16 COMPANY PROFILES (Page No. - 236)
     16.1 INTRODUCTION
(Business Overview, Products & Services, Key Insights, Recent Developments, COVID-19 Developments, MnM View)*
     16.2 MAJOR PLAYERS
             16.2.1 IBM
                    TABLE 229 IBM: BUSINESS OVERVIEW
                    FIGURE 64 IBM: FINANCIAL OVERVIEW
             16.2.2 MICROSOFT
                    TABLE 230 MICROSOFT: BUSINESS OVERVIEW
                    FIGURE 65 MICROSOFT: FINANCIAL OVERVIEW
                    TABLE 231 MICROSOFT: PRODUCT OFFERED
             16.2.3 GOOGLE
                    TABLE 232 GOOGLE: BUSINESS OVERVIEW
                    FIGURE 66 GOOGLE: FINANCIAL OVERVIEW
                    TABLE 233 GOOGLE: PRODUCT OFFERED
             16.2.4 AMAZON WEB SERVICES (AWS)
                    TABLE 234 AWS: BUSINESS OVERVIEW
                    FIGURE 67 AWS: FINANCIAL OVERVIEW
                    TABLE 235 AWS: PRODUCT OFFERED
             16.2.5 NUANCE COMMUNICATIONS
                    TABLE 236 NUANCE COMMUNICATIONS: BUSINESS OVERVIEW
                    FIGURE 68 NUANCE COMMUNICATIONS: FINANCIAL OVERVIEW
                    TABLE 237 NUANCE COMMUNICATIONS: PRODUCT OFFERED
             16.2.6 SERVICENOW
                    TABLE 238 SERVICENOW: BUSINESS OVERVIEW
                    FIGURE 69 SERVICENOW: FINANCIAL OVERVIEW
                    TABLE 239 SERVICENOW: PRODUCT OFFERED
             16.2.7 CREATIVE VIRTUAL
                    TABLE 240 CREATIVE VIRTUAL: BUSINESS OVERVIEW
                    TABLE 241 CREATIVE VIRTUAL: PRODUCT OFFERED
             16.2.8 KORE.AI
                    TABLE 242 KORE.AI: BUSINESS OVERVIEW
                    TABLE 243 KORE.AI: PRODUCT OFFERED
             16.2.9 ARTIFICIAL SOLUTIONS
                    TABLE 244 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW
                    TABLE 245 ARTIFICIAL SOLUTIONS: PRODUCT OFFERED
             16.2.10 INBENTA
                     TABLE 246 INBENTA: BUSINESS OVERVIEW
                     TABLE 247 INBENTA: PRODUCT OFFERED
             16.2.11 [24]7.AI
                     TABLE 248 [24]7.AI: BUSINESS OVERVIEW
                     TABLE 249 [24]7.AI: PRODUCT OFFERED
             16.2.12 AIVO
                    TABLE 250 AIVO: BUSINESS OVERVIEW
                     TABLE 251 AIVO: PRODUCT OFFERED
             16.2.13 CONVERSICA
                     TABLE 252 CONVERSICA: BUSINESS OVERVIEW
                     TABLE 253 CONVERSICA: PRODUCT OFFERED
             16.2.14 PERSONETICS
                     TABLE 254 PERSONETICS: BUSINESS OVERVIEW
                     TABLE 255 PERSONETICS: PRODUCT OFFERED
             16.2.15 ORACLE
             16.2.16 LIVECHAT
             16.2.17 MINDMELD
             16.2.18 COGNICOR TECHNOLOGIES
             16.2.19 GUPSHUP
             16.2.20 CONTUS
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, COVID-19 Developments, MnM View might not be captured in case of unlisted companies.
     16.3 STARTUP / SME PLAYERS
             16.3.1 CHATFUEL
             16.3.2 KEYREPLY
             16.3.3 SMARTBOTS
             16.3.4 YELLOW MESSENGER
             16.3.5 KEVIT
             16.3.6 YEKALIVA
             16.3.7 PYPESTREAM

17 ADJACENT AND RELATED MARKETS (Page No. - 297)
     17.1 INTRODUCTION
     17.2 CONVERSATIONAL AI MARKET- GLOBAL FORECAST TO 2025
             17.2.1 MARKET DEFINITION
             17.2.2 MARKET OVERVIEW
                        17.2.2.1 Conversational AI market, By component
                                 TABLE 256 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
                                 TABLE 257 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                        17.2.2.2 Conversational AI market, By type
                                 TABLE 258 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
                                 TABLE 259 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
                        17.2.2.3 Conversational AI market, by technology
                                 TABLE 260 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2016–2019 (USD MILLION)
                                 TABLE 261 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,2019–2025 (USD MILLION)
                        17.2.2.4 Conversational AI market, By deployment mode
                                 TABLE 262 CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
                                 TABLE 263 CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
                        17.2.2.5 Conversational AI market, By application
                                 TABLE 264 CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
                                 TABLE 265 CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
                        17.2.2.6 Conversational AI market, By vertical
                                 TABLE 266 CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,2016–2019 (USD MILLION)
                                 TABLE 267 CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                        17.2.2.7 Conversational AI market, By region
                                 TABLE 268 CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
                                 TABLE 269 CONVERSATIONAL AI MARKET SIZE, BY REGION, 2019–2025(USD MILLION)
     17.3 VOICE ANALYTICS MARKET
             17.3.1 MARKET DEFINITION
             17.3.2 MARKET OVERVIEW
                    TABLE 270 VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
                    TABLE 271 VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
                    TABLE 272 VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
                    TABLE 273 VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
                    TABLE 274 VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
                    TABLE 275 VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                    TABLE 276 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
                    TABLE 277 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
                    TABLE 278 EUROPE: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
                    TABLE 279 EUROPE: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
                    TABLE 280 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,2017–2024 (USD MILLION)
                    TABLE 281 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
                    TABLE 282 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
                    TABLE 283 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
                    TABLE 284 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
                    TABLE 285 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)

18 APPENDIX (Page No. - 312)
     18.1 INDUSTRY EXPERTS
     18.2 DISCUSSION GUIDE
     18.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
     18.4 AVAILABLE CUSTOMIZATIONS
     18.5 RELATED REPORTS
     18.6 AUTHOR DETAILS

The study involved four major activities in estimating the current market size of chatbot market. Extensive secondary research was done to collect information on the market, peer market, and parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were used to estimate the total market size. After that, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the chatbot market.

Secondary Research

In the secondary research process, various secondary sources, such as Information Discovery and Delivery, Journal of Data Mining and Knowledge Discovery, and Data Science Journal, have been referred to for identifying and collecting information for this study. Secondary sources included annual reports; press releases & investor presentations of companies; whitepapers, certified publications, and articles by recognized authors; gold standard and silver standard websites; Research and Development (R&D) organizations; regulatory bodies; and databases.

Primary Research

Various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, including Chief X Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and product development/innovation teams; related key executives from chatbot solution vendors, system integrators, professional service providers, industry associations, and consultants; and key opinion leaders. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

The following is the breakup of primary profiles:

Chatbots Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the chatbot market. The top-down approach was used to derive the revenue contribution of top vendors and their offerings in the chatbot market. The bottom-up approach was used to arrive at the overall market size of the global chatbot market using key companies’ revenue and their offerings in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the market were identified through extensive secondary research.
  • The market size, in terms of value, was determined through primary and secondary research processes.
  • All percentages, shares, and breakups were determined using secondary sources and verified through primary sources.

Data Triangulation

After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, data triangulation, and market breakup procedures were employed, wherever applicable. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Report Objectives

  • To define, describe, and predict the chatbot market by component (solutions and services), organization size, deployment mode, type, business function, application, channel integration, vertical, and region
  • To provide detailed information about major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth
  • To analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders
  • To forecast the market size of segments with respect to five main regions: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
  • To profile key players and comprehensively analyze their market rankings and core competencies
  • To analyze competitive developments, such as partnerships, new product launches, and mergers and acquisitions, in the chatbot market
  • To analyze the impact of the COVID-19 pandemic on the chatbot market

Available customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product analysis

  • Product matrix provides a detailed comparison of the product portfolio of each company

Geographic analysis

  • Further breakup of the North American Chatbot market
  • Further breakup of the European market
  • Further breakup of the APAC market
  • Further breakup of the Latin American market
  • Further breakup of the MEA market

Company information

  • Detailed analysis and profiling of additional market players up to 5
COVID-19

Get in-depth analysis of the COVID-19 impact on the Chatbot Market

Benchmarking the rapid strategy shifts of the Top 100 companies in the Chatbot Market

Request For Special Pricing

Speak to analyst to detect blind spots in your revenue decisions by analysing interconnected unknowns around ""

Related Technologies/Products

 

Adjacent Markets

Mar. Size
2018
CAGR 2018-23

Competitive Landscape

 
 
Share your business objectives to help us evaluate impact of these interconnections on your business
Report Code
TC 4647
Published ON
Mar, 2021
Choose License Type
BUY NOW
  • SHARE
X
Request Customization
Speak to Analyst
Speak to Analyst
OR FACE-TO-FACE MEETING
PERSONALIZE THIS RESEARCH
  • Triangulate with your Own Data
  • Get Data as per your Format and Definition
  • Gain a Deeper Dive on a Specific Application, Geography, Customer or Competitor
  • Any level of Personalization
REQUEST A FREE CUSTOMIZATION
LET US HELP YOU!
  • What are the Known and Unknown Adjacencies Impacting the Chatbot Market
  • What will your New Revenue Sources be?
  • Who will be your Top Customer; what will make them switch?
  • Defend your Market Share or Win Competitors
  • Get a Scorecard for Target Partners
CUSTOMIZED WORKSHOP REQUEST
ADJACENT MARKETS
REQUEST BUNDLE REPORTS
+1-888-600-6441
  • Call Us
  • +1-888-600-6441 (Corporate office hours)
  • +1-888-600-6441 (US/Can toll free)
  • +44-800-368-9399 (UK office hours)
CONNECT WITH US
ABOUT TRUST ONLINE
©2021 MarketsandMarkets Research Private Ltd. All rights reserved
...

Digital Virtual Assistant - MarketsandMarkets

Home