Speech Analytics Market

Speech Analytics Market by Component (Solutions (Indexing & Query, Speech Engine) and Services), Application (Customer Experience Management, Competitive Intelligence), Vertical, Organization Size, Deployment Mode, and Region - Global Forecast to 2025

Report Code: TC 2259 Oct, 2020, by marketsandmarkets.com

[396 Pages Report] The global speech analytics market size to grow from USD 1.5 billion in 2020 to USD 3.8 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 20.2% during the forecast period. Uncreasing need to improve customer journey and overall experience, growing demand to monitor and improve agent performance, and adherence to regulatory and compliance standards, are the major factors adding value to the speech analytics offerings, which is expected to provide opportunities for enterprises operating in various verticals in the speech analytics market. Complex data ecosystem leading to data breaches and security issues, lack of skilled workforce to articulate business opportunities, and expensive integration of speech analytics solutions with other analytics solutions are one of the major challenges in the speech analytics market. Moreover, need for integration with prevailing system, and inability to quantify Return on Investment (RoI) act as one of the key restraining factor in the market.

Speech Analytics Market

To know about the assumptions considered for the study, Request for Free Sample Report

COVID-19 Impact on Global Speech Analytics Market

COVID-19 would have an impact on all the elements of the technology sector. The global ICT spending is estimated to decline by 4%–5% by the end of 2020. Moreover, the hardware business is predicted to have the most impact on the IT industry. Due to the slowdown of hardware supply and reduced manufacturing capacity, the IT infrastructure growth has slowed down. Businesses providing solutions and services are also expected to slow down for a short time. However, the adoption of collaborative applications, analytics, security solutions, and AI is set to increase in the remaining part of the year.

In a short time, the COVID-19 outbreak has affected markets and customers' behavior and has a substantial impact on economies and societies. With offices, educational institutions, and manufacturing facilities shutting down for an indefinite period; major sports and events being postponed; and work-from-home and social distancing policies in effect, businesses are increasingly looking for technologies to assist them through these difficult times. Analytics professionals, business intelligence professionals, and professionals providing expertise in more advanced analytics such as AI and ML have been called for their expertise to help executives make business decisions on how to respond to the new business challenges caused by the COVID-19 outbreak.

The pandemic has broken down barriers to innovation that blocked progress in the contact center industry for decades. Agents across countries are comfortably performing their jobs in the same secure, compliant way as they would have in a physical office. Where there may have been a lack of trust around home working, the capabilities of cloud contact center technology, such as real-time screen reporting and quality management for supervisors, has enabled contact center managers to maintain the complete visibility over their remote agents’ wellbeing and workload. Never has the call to innovate in the contact center been more clearly heard than now. This pandemic will change several things. For the contact center, it will fundamentally alter the landscape forever, marking the start of a more caring, efficient, agile, and environmentally responsible industry.

Market Dynamics

Driver: Increasing need to improve customer journey and overall experience

In today’s highly competitive market scenario, delivering exceptional customer satisfaction is regarded as the most important strategy for any company’s growth and stability, and one way to do it is by adopting speech analytics. The goal for most organizations is to surpass customer expectations. Speech analytics enables companies to unlock hidden insights from customer conversations, thus helping them to better understand customer requirements and effectively anticipate changing customer needs. Speech analytics can also assist companies in gauging customer intentions and motivations by analyzing the tone of voice, pauses, and volume of speech, among other parameters.

As per an Oracle Study, 9 out of 10 customers switch brands primarily due to poor experience, while 86% of them are ready to pay higher charges to have an improved customer service experience. Speech analytics will enable companies to identify the root cause of customer attrition, and provide improved products and services based on customer experiences.

Restraint: Need for integration with prevailing system

Contact centers use multiple technology systems such as Interactive Voice Response (IVR), agent desktop, CRM, and social media monitoring tools. These systems need to be connected or integrated in-line with the speech analytics solutions; if not, it can result in the lack of a unified view about customer needs and concerns, and agent performance, leading to a reduction in the overall productivity of the company. If speech analytics is used with such disconnected systems, agents may end up logging into multiple screens to use the speech analytics applications while on a call, leading to further inefficiency in their performance.

Selecting the right speech analytics technology is not very straightforward and easy. There are several different approaches to gaining insights from data, such as phonetics, transcription, and matching key phrases mentioned by customers over a call. Choosing the approach best suited to an organization’s needs can be challenging. The presence of many speech analytics vendors with equally good offerings makes it even more difficult to select the best speech analytics solution. Hence, the need to integrate speech analytics with existing CRM systems for data insights, and finalizing the approach for gaining insights from data are major restraining factors for the adoption of speech analytics globally.

Opportunity: Rising need to predict customer intent and monitor agent behavior

Most of the traditional audio mining software relied on spotting keywords, phonetics, and phrases, often missing out on the context, relevance, and hence the precise intent or meaning of the interaction. Speech analytics, with its ability to quickly analyze the intent of customers and drive actionable insights form calls, has proved to be a valuable alternative, especially for companies operating in the BPO industry. Marketing teams are using speech analytics to predict which customers are at risk of diverting from a product. They are then able to devise retention strategies and propose incentives to such customers, such as discount coupons or product upgrades. Next-generation, conceptual speech analytics tools can unlock meaningful information and provide actionable insights into customer and agent behavior and expectations. Speech analytics aggregates voice calls to understand patterns such as the behavior of a single customer or group of customers, or how agents react to particular problems or sales interactions. In today’s competitive scenario, such insights are very essential to facilitate decision-making and improve customer satisfaction.

Challenge: Complex data ecosystem leading to data breaches and security issues

Data consolidation helps to transform the gathered data into a single format, thus simplifying the decision-making process for companies. Data exchanges and data ecosystems deliver the tools to analyze the collected data at a centralized location, and help extract and cross-check business-critical components. The development of data exchanges and data ecosystems varies based on the assumptions made on the value of the data for each customer segment. However, since centralized data is more prone to cyberattacks, data exchanges are a major concern for data-sensitive organizations in industry verticals such as Banking, Financial Services, and Insurance (BFSI) and healthcare, which deal with individual data. Such organizations need to take extreme care to ensure the safety of customers’ personal information. Data breaches impact an organization’s identity and security, and fool-proof security measures are a priority. In some countries, the concerned organizations are partially responsible for the damage triggered by the loss of confidential data. Enterprises must also ensure the security of data outsourced to a third-party BI vendor for analysis. However, with companies increasingly adopting data security solutions, consumer data security is not expected to be a major issue for long.

By solution, the indexing and query tools solutions segment is expected to account for the higher market share during the forecast period

By solution, the indexing and query tools solutions segment is expected to account for a higher market share during the forecast period. The high market share of the indexing and query tools segment is attributed to the need to analyze the recorded calls of customers in order to recognize customer intent and perform behavior analysis. Speech analytics solutions comprise speech engines; indexing and query tools; reporting and visualization tools; workforce optimization; and others (emotion detection, root cause analysis, and quality management tools). These solutions help businesses maintain audit and compliance needs, and obtain the right insights on the right people at the right time. Most of these solutions are said to be easy to deploy, and are feature-rich to address the rigors and requirements of communication centers. The solutions help to analyze all forms of audio — VoIP, analog, and digital telephony, and offer— support for a wide range of Private Branch Exchange (PBX) platforms, extensions, and IP switches. These processes help to derive meaningful data from customer conversations. The speech engine helps recognize and understand conversations, based on which it derives outputs. The indexing, analysis, and query tools help to extract words directly from the speech or search for the words in the inbuilt vocabulary, so that emotions can be analyzed. The reporting and visualization tools help in drilling down and filtering out the overall customer conversation details. These solutions are further capable of creating a detailed analysis of the voice communication through the integration of various technologies, such as analytics, NLP, and AI, to deliver actionable insights to businesses. Most of the enterprises leverage the speech analytics solutions to understand the conversational data generated and leverage the same to achieve operational efficiencies. Speech analytics solution providers offer end-to-end solutions to cater to the industry-specific requirements of verticals such as BFSI, retail and eCommerce, IT and telecom, manufacturing, travel and hospitality, healthcare and life sciences, government, media and entertainment, and others (education, transportation and logistics, and energy and utilities).

By application, the competitive intelligence segment to record the higher CAGR during the forecast period

In the speech analytics market by application, the competitive intelligence segment is expected to record the higher CAGR during the forecast period. The speech analytics market is segmented on the basis of applications into customer experience management, call monitoring, competitive intelligence, agent performance monitoring, sales and marketing management, risk and compliance management, and others (business process management, and predictive analysis). These applications have made a huge difference to the way that contact centers connect and communicate, thus improving the performance of enterprises. Speech analytics solutions can transform an organization by providing many ways of ensuring that they are delivering a consistent quality of service and a secure experience at every customer touchpoint.

North America to account for the largest market size during the forecast period

North America is expected to hold the largest market size in the global speech analytics market during the forecast period. The key factor favoring the growth of the market in North America is the increasing demand for enhanced customer support services to strengthen customer retention initiatives. Europe is expected to be in second position in terms of market size and market share during the forecast period. The growing demand to reduce enterprise workloads related to internal and external communication monitoring is boosting the adoption of speech analytics solutions in Europe. APAC is expected to record the fastest growth rate during the forecast period. The speech analytics market is expected to witness considerable developments and adoption of solutions across APAC during the forecast period. The increasing number of players across different regions is further expected to drive the market.

Speech Analytics Market  by Region

To know about the assumptions considered for the study, download the pdf brochure

Key Market Players

NICE (Israel), Verint (US), Micro Focus (UK), Avaya (US), Genesys (US), Google (US), AWS (US), Vonage (US), OpenText (Canada), Calabrio (US), CallMiner (US), Clarabridge (US), Eleveo (US), Voci Technologies (US), Almawave (Italy), Marchex (US), Enghouse Interactive (US), Castel (US), Aspect (US), Sabio (UK), Business Systems (England), Talkdesk (US), VoiceBase (US), Tech Mahindra (India), Invoca (US), Tethr (US), Cognito (US), Intelligent Voice (UK), Kwantics (India), Batvoice AI (France), Speech Village (UK), Speech-i Ltd (UK), SpeechTech (US), Gnani.ai (India), Observe.AI (US), and Deepgram (US).

Scope of the Report

Report Metrics

Details

Market size available for years

2014–2025

Base year considered

2019

Forecast period

2020–2025

Forecast units

Million (USD)

Segments covered

Component, Solution, Service, Applicaton, Organization Size, Deployment Mode, Vertical, and Region

Geographies covered

North America, Europe, APAC, MEA, and Latin America

Companies covered

NICE (Israel), Verint (US), Micro Focus (UK), Avaya (US), Genesys (US), Google (US), AWS (US), Vonage (US), OpenText (Canada), Calabrio (US), CallMiner (US), Clarabridge (US), Eleveo (US), Voci Technologies (US), Almawave (Italy), Marchex (US), Enghouse Interactive (US), Castel (US), Aspect (US), Sabio (UK), Business Systems (England), Talkdesk (US), VoiceBase (US), Tech Mahindra (India), Invoca (US), Tethr (US), Cognito (US), Intelligent Voice (UK), Kwantics (India), Batvoice AI (France), Speech Village (UK), Speech-i Ltd (UK), SpeechTech (US), Gnani.ai (India), Observe.AI (US), and Deepgram (US)

The research report categorizes the speech analytics market to forecast the revenues and analyze trends in each of the following subsegments:

By Component

  • Solutions
    • Speech Engine
    • Indexing and Query Tools
    • Reporting and Visualization Tools
    • Workforce Optimization
    • Others (Emotion Detection, Root Cause Analysis, and Quality Management)
  • Services
    • Professional Services
      • Consulting
      • System Integration and Implementation
      • Support and Maintenance
    • Managed Services

By Application

  • Customer Experience Management
  • Call Monitoring
  • Agent Performance Monitoring
  • Sales and Marketing Management
  • Competitive Intelligence
  • Risk and Compliance Management
  • Others (Business Process Management, and Predictive Analysis)

By Deployment Mode

  • Cloud
  • On-premises

By Organization Size

  • SMEs
  • Large Enterprises

By Vertical

  • BFSI
  • Retail and eCommerce
  • IT and Telecom
  • Energy and Utilities
  • Travel and Hospitality
  • Government
  • Healthcare and Life Sciences
  • Media and Entertainment
  • Others (Education, Transportation and Logistics, and Manufacturing)

By Region

  • North America
  • Europe
  • APAC
  • MEA
  • Latin America

Recent Developments

  • In July 2020, Verint and Cloud9 Technologies joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and analytics platform and Verint Financial Compliance with seamless integration into existing systems, addressing key compliance concerns around voice trading.
  • In July 2020, OpenText announced the availability of its Content Services technology for Microsoft Teams. This new integration enables the use of OpenText Content Services for information governance and control. OpenText Extended ECM for Microsoft Office 365 integrates content and collaboration tools into business processes. With the announcement, OpenText adds its market-leading information governance tools and systems to Teams, making an expanded set of compliance, records management, and archiving options available to Teams users and administrators.
  • In June 2020, Wavenet joined a financial compliance partner program managed by Verint Systems. Wavenet’s TeamsLink Direct Routing solution for voice calling in Microsoft Teams will use Verint’s Financial Compliance technology to support businesses in their voice and collaboration recording efforts. These capabilities are augmented by automated operational assurance, proactive communication governance and an open approach to facilitate integration and address sophisticated requirements for record-keeping, monitoring and reporting.
  • In June 2020, Verint unveiled enhancements to its WFM solution, adding new capabilities to meet the needs of the workforce transition back to the office. To meet the challenging requirements of the new normal, Verint’s new WFM supports regular rotation of employees in and out of the office; distancing scheduling by building capacity broken down by zone, workspace and floor; the need for staggered start times; scheduled employee health checks; and mobile scheduling requests and notifications to agents on schedule changes.

Frequently Asked Questions (FAQ):

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 48)
    1.1 INTRODUCTION TO COVID-19
    1.2 COVID-19 HEALTH ASSESSMENT
           FIGURE 1 COVID-19: THE GLOBAL PROPAGATION
           FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
    1.3 COVID-19 ECONOMIC ASSESSMENT
           FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
           1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
                    FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY
                    FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY
    1.4 OBJECTIVES OF THE STUDY
    1.5 MARKET DEFINITION
           1.5.1 INCLUSIONS AND EXCLUSIONS
    1.6 MARKET SCOPE
           1.6.1 MARKET SEGMENTATION
           1.6.2 REGIONS COVERED
           1.6.3 YEARS CONSIDERED FOR THE STUDY
    1.7 CURRENCY CONSIDERED
           TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019
    1.8 STAKEHOLDERS
    1.9 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY (Page No. - 58)
    2.1 RESEARCH DATA
           FIGURE 6 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    TABLE 2 PRIMARY INTERVIEWS
                    2.1.2.1 Breakup of primary profiles
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
           FIGURE 7 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
           FIGURE 8 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.3.1 TOP-DOWN APPROACH
           2.3.2 BOTTOM-UP APPROACH
                    FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS/SERVICES OF MARKET
                    FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 2 BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL SOLUTIONS/SERVICES OF SPEECH ANALYTICS MARKET
                    FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 3—BOTTOM-UP (DEMAND SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
    2.4 MARKET FORECAST
           TABLE 3 FACTOR ANALYSIS
    2.5 COMPANY EVALUATION MATRIX METHODOLOGY
           FIGURE 12 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.6 ASSUMPTIONS FOR THE STUDY
    2.7 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY (Page No. - 70)
    TABLE 4 GLOBAL SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2014–2019 (USD MILLION, YOY%)
    TABLE 5 GLOBAL MARKET SIZE AND GROWTH RATE, 2019–2025 (USD MILLION, YOY%)
    FIGURE 13 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SIZE OF MARKET IN 2020
    FIGURE 14 PROFESSIONAL SERVICES SEGMENT TO HOLD HIGHER SHARE OF MARKET IN 2020
    FIGURE 15 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO ACCOUNT FOR HIGHEST SIZE OF MARKET IN 2020
    FIGURE 16 INDEXING AND QUERY TOOLS SEGMENT TO HOLD HIGHEST MARKET SHARE IN2020
    FIGURE 17 ON-PREMISES SEGMENT TO HOLD HIGHER MARKET SHARE IN 2020
    FIGURE 18 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE IN 2020
    FIGURE 19 CUSTOMER EXPERIENCE MANAGEMENT SEGMENT TO HOLD HIGHEST SHARE OF MARKET IN 2020
    FIGURE 20 BFSI VERTICAL TO HOLD HIGHEST MARKET SHARE IN 2020
    FIGURE 21 NORTH AMERICA TO HOLD LARGEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN THE MARKET IN 2020

4 PREMIUM INSIGHTS (Page No. - 78)
    4.1 ATTRACTIVE OPPORTUNITIES IN THE SPEECH ANALYTICS MARKET
           FIGURE 22 INCREASING NEED TO IMPROVE CUSTOMER JOURNEY AND OVERALL EXPERIENCE, AND GROWING DEMAND TO MONITOR AND IMPROVE AGENT PERFORMANCE CONTRIBUTE TO GROWTH OF MARKET
    4.2 MARKET: TOP 3 APPLICATIONS
           FIGURE 23 COMPETITIVE INTELLIGENCE APPLICATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    4.3 MARKET: BY COMPONENT AND TOP 3 VERTICALS
           FIGURE 24 SOLUTIONS SEGMENT AND BFSI VERTICAL TO HOLD HIGH MARKET SHARES IN 2020
    4.4 MARKET: BY REGION
           FIGURE 25 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2020

5 MARKET OVERVIEW (Page No. - 81)
    5.1 INTRODUCTION
    5.2 MARKET DYNAMICS
           FIGURE 26 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: SPEECH ANALYTICS MARKET
           5.2.1 DRIVERS
                    5.2.1.1 Increasing need to improve customer journey and overall experience
                    5.2.1.2 Growing demand to monitor and improve agent performance
                    5.2.1.3 Adherence to regulatory and compliance standards
           5.2.2 RESTRAINTS
                    5.2.2.1 Need for integration with prevailing system
                    5.2.2.2 Inability to quantify Return on Investment (RoI)
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Rising need to predict customer intent and monitor agent behavior
                    5.2.3.2 Use of AI and ML based technologies to facilitate real-time actionable customer insights
                    5.2.3.3 Growing need for cloud-based speech analytics solutions to bolster customer retention
           5.2.4 CHALLENGES
                    5.2.4.1 Complex data ecosystem leading to data breaches and security issues
                    5.2.4.2 Lack of skilled workforce to articulate business opportunities
                    5.2.4.3 Expensive integration of speech analytics solutions with other analytics solutions
           5.2.5 CUMULATIVE GROWTH ANALYSIS
    5.3 INDUSTRY TRENDS
           5.3.1 FEATURES/FUNCTIONALITIES
                    5.3.1.1 Emotion detection
                    5.3.1.2 Speech-to-text recognition
                    5.3.1.3 Phonetic indexing
                    5.3.1.4 Talk over analytics
    5.4 CASE STUDY ANALYSIS
           5.4.1 INTRODUCTION
                    5.4.1.1 Use case: Scenario 1
                    5.4.1.2 Use case: Scenario 2
                    5.4.1.3 Use case: Scenario 3
                    5.4.1.4 Use case: Scenario 4
                    5.4.1.5 Use case: Scenario 5
                    5.4.1.6 Use case: Scenario 6
                    5.4.1.7 Use case: Scenario 7
    5.5 PATENT ANALYSIS
           5.5.1 IOT PATENTS FILED
    5.6 VALUE CHAIN ANALYSIS
    5.7 TECHNOLOGY ANALYSIS
           5.7.1 SPEECH ANALYTICS AND AI
           5.7.2 SPEECH ANALYTICS AND ML
           5.7.3 SPEECH ANALYTICS AND NATURAL LANGUAGE PROCESSING (NLP)
    5.8 REGULATORY IMPLICATIONS
           5.8.1 GENERAL DATA PROTECTION REGULATION
           5.8.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPPA)
           5.8.3 DODD-FRANK WALL STREET REFORM AND CONSUMER PROTECTION ACT
           5.8.4 MARKET ABUSE REGULATION
           5.8.5 REVISION OF MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE
           5.8.6 EUROPEAN BANKING REGULATIONS
    5.9 PRICING ANALYSIS

6 SPEECH ANALYTICS MARKET: COVID-19 IMPACT (Page No. - 99)
    FIGURE 28 MARKET TO WITNESS A MINOR DECLINE BETWEEN 2020 AND 2021

7 SPEECH ANALYTICS MARKET, BY COMPONENT (Page No. - 101)
    7.1 INTRODUCTION
           7.1.1 COMPONENTS: COVID-19 IMPACT ON MARKET
           7.1.2 COMPONENTS: MARKET DRIVERS
                    FIGURE 29 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 6 MARKET SIZE, BY COMPONENT, 2014–2019 (USD MILLION)
                    TABLE 7 MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
    7.2 SOLUTIONS
           FIGURE 30 REPORTING AND ANALYTICS SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
           TABLE 8 MARKET SIZE, BY SOLUTIONS, 2014–2019 (USD MILLION)
           TABLE 9 MARKET SIZE, BY SOLUTIONS, 2019–2025 (USD MILLION)
           TABLE 10 SOLUTIONS: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 11 SOLUTIONS: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
           7.2.1 SPEECH ENGINE
                    TABLE 12 SPEECH ENGINE: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                    TABLE 13 SPEECH ENGINE: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
           7.2.2 INDEXING AND QUERY TOOLS
                    TABLE 14 INDEXING AND QUERY TOOLS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                    TABLE 15 INDEXING AND QUERY TOOLS: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
           7.2.3 REPORTING AND VISUALIZATION TOOLS
                    TABLE 16 REPORTING AND VISUALIZATION TOOLS: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                    TABLE 17 REPORTING AND VISUALIZATION TOOLS: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
           7.2.4 WORKFORCE OPTIMIZATION
                    TABLE 18 WORKFORCE OPTIMIZATION: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                    TABLE 19 WORKFORCE OPTIMIZATION: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
           7.2.5 OTHERS
                    TABLE 20 OTHERS: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                    TABLE 21 OTHERS: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    7.3 SERVICES
           FIGURE 31 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
           TABLE 22 MARKET SIZE, BY SERVICES, 2014–2019 (USD MILLION)
           TABLE 23 MARKET SIZE, BY SERVICES, 2019–2025 (USD MILLION)
           TABLE 24 SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 25 SERVICES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
           7.3.1 PROFESSIONAL SERVICES
                    FIGURE 32 CONSULTING SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 26 MARKET SIZE, BY PROFESSIONAL SERVICES, 2014–2019 (USD MILLION)
                    TABLE 27 MARKET SIZE, BY PROFESSIONAL SERVICES, 2019–2025 (USD MILLION)
                    TABLE 28 PROFESSIONAL SERVICES: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                    TABLE 29 PROFESSIONAL SERVICES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                    7.3.1.1 Consulting
                               TABLE 30 CONSULTING SERVICES: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                               TABLE 31 CONSULTING SERVICES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                    7.3.1.2 System Integration and Implementation
                               TABLE 32 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                               TABLE 33 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
                    7.3.1.3 Support and Maintenance
                               TABLE 34 SUPPORT AND MAINTENANCE SERVICES: MARKET SIZE,
                               TABLE 35 SUPPORT AND MAINTENENCE SERVICES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
           7.3.2 MANAGED SERVICES
                    TABLE 36 MANAGED SERVICES: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                    TABLE 37 MANAGED SERVICES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)

8 SPEECH ANALYTICS MARKET, BY APPLICATION (Page No. - 120)
    8.1 INTRODUCTION
           8.1.1 APPLICATIONS: COVID-19 IMPACT ON MARKET
           8.1.2 APPLICATIONS: MARKET DRIVERS
                    FIGURE 33 COMPETITIVE INTELLIGENCE TO RECORD HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 38 MARKET SIZE, BY APPLICATION, 2014–2019 (USD MILLION)
                    TABLE 39 MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
    8.2 CUSTOMER EXPERIENCE MANAGEMENT
           TABLE 40 CUSTOMER EXPERIENCE MANAGEMENT: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 41 CUSTOMER EXPERIENCE MANAGEMENT: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    8.3 CALL MONITORING
           TABLE 42 CALL MONITORING: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 43 CALL MONITORING: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    8.4 AGENT PERFORMANCE MONITORING
           TABLE 44 AGENT PERFORMANCE MONITORING: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 45 AGENT PERFORMANCE MONITORING: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    8.5 SALES AND MARKETING MANAGEMENT
           TABLE 46 SALES AND MARKETING MANAGEMENT: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 47 SALES AND MARKETING MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    8.6 RISK AND COMPLIANCE MANAGEMENT
           TABLE 48 RISK AND COMPLIANCE MANAGEMENT: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 49 RISK AND COMPLIANCE MANAGEMENT: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    8.7 COMPETITIVE INTELLIGENCE
           TABLE 50 COMPETITIVE INTELLIGENCE: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 51 COMPETITIVE INTELLIGENCE: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    8.8 OTHERS
           TABLE 52 OTHERS APPLICATION: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 53 OTHERS APPLICATION: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)

9 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE (Page No. - 131)
    9.1 INTRODUCTION
           9.1.1 DEPLOYMENT MODE: COVID-19 IMPACT ON MARKET
           9.1.2 DEPLOYMENT MODE: MARKET DRIVERS
                    FIGURE 34 CLOUD SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 54 MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 (USD MILLION)
                    TABLE 55 MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
    9.2 CLOUD
           TABLE 56 CLOUD: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 57 CLOUD: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
    9.3 ON-PREMISES
           TABLE 58 ON-PREMISES: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
           TABLE 59 ON-PREMISES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)

10 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE (Page No. - 136)
     10.1 INTRODUCTION
             10.1.1 ORGANIZATION SIZE: COVID-19 IMPACT ON MARKET
             10.1.2 ORGANIZATION SIZE: MARKET DRIVERS
                       FIGURE 35 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
                       TABLE 60 MARKET SIZE, BY ORGANIZATION SIZE, 2014–2019 (USD MILLION)
                       TABLE 61 MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
     10.2 SMALL AND MEDIUM-SIZED ENTERPRISES
               TABLE 62 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 63 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     10.3 LARGE ENTERPRISES
               TABLE 64 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 65 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)

11 SPEECH ANALYTICS MARKET, BY VERTICAL (Page No. - 141)
     11.1 INTRODUCTION
             11.1.1 VERTICALS: COVID-19 IMPACT ON MARKET
             11.1.2 VERTICALS: MARKET DRIVERS
                       FIGURE 36 HEALTHCARE AND LIFE SCIENCES VERTICAL TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
                       TABLE 66 MARKET SIZE, BY VERTICAL, 2014–2019 (USD MILLION)
                       TABLE 67 MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
     11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
               TABLE 68 BFSI: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 69 BFSI: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     11.3 RETAIL AND ECOMMERCE
               TABLE 70 RETAIL AND ECOMMERCE: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 71 RETAIL AND ECOMMERCE: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     11.4 IT AND TELECOM
               TABLE 72 IT AND TELECOM: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 73 IT AND TELECOM: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     11.5 ENERGY AND UTILITIES
               TABLE 74 ENERGY AND UTILITIES: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 75 ENERGY AND UTILITIES: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     11.6 TRAVEL AND HOSPITALITY
               TABLE 76 TRAVEL AND HOSPITALITY: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 77 TRAVEL AND HOSPITALITY: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     11.7 GOVERNMENT
               TABLE 78 GOVERNMENT: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 79 GOVERNMENT: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     11.8 HEALTHCARE AND LIFE SCIENCES
               TABLE 80 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 81 HEALTHCARE AND LIFE SCIENCES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     11.9 MEDIA AND ENTERTAINMENT
               TABLE 82 MEDIA AND ENTERTAINMENT: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 83 MEDIA AND ENTERTAINMENT: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     11.1 OTHERS
               TABLE 84 OTHERS: MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 85 OTHERS: MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)

12 SPEECH ANALYTICS MARKET, BY REGION (Page No. - 156)
     12.1 INTRODUCTION
               FIGURE 37 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
               FIGURE 38 ASIA PACIFIC TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
               TABLE 86 MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
               TABLE 87 MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     12.2 NORTH AMERICA
             12.2.1 NORTH AMERICA: MARKET DRIVERS
             12.2.2 NORTH AMERICA: COVID-19 IMPACT
             12.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS
             12.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION
             12.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001
             12.2.6 CALIFORNIA CONSUMER PRIVACY ACT
             12.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
                       FIGURE 39 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 88 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014–2019 (USD MILLION)
                       TABLE 89 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                       TABLE 90 NORTH AMERICA: MARKET SIZE, BY SOLUTION, 2014–2019 (USD MILLION)
                       TABLE 91 NORTH AMERICA: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                       TABLE 92 NORTH AMERICA: MARKET SIZE, BY SERVICE, 2014–2019 (USD MILLION)
                       TABLE 93 NORTH AMERICA: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                       TABLE 94 NORTH AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2014–2019 (USD MILLION)
                       TABLE 95 NORTH AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION)
                       TABLE 96 NORTH AMERICA: MARKET SIZE, BY APPLICATION, 2014–2019 (USD MILLION)
                       TABLE 97 NORTH AMERICA: MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
                       TABLE 98 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 (USD MILLION)
                       TABLE 99 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
                       TABLE 100 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2019 (USD MILLION)
                       TABLE 101 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                       TABLE 102 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2014–2019 (USD MILLION)
                       TABLE 103 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                       TABLE 104 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2014–2019 (USD MILLION)
                       TABLE 105 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             12.2.8 UNITED STATES
             12.2.9 CANADA
     12.3 EUROPE
             12.3.1 EUROPE: MARKET DRIVERS
             12.3.2 EUROPE: COVID-19 IMPACT ON MARKET
             12.3.3 EUROPE: REGULATORY IMPLICATIONS
             12.3.4 GENERAL DATA PROTECTION REGULATION
                       TABLE 106 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014–2019 (USD MILLION)
                       TABLE 107 EUROPE: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                       TABLE 108 EUROPE: MARKET SIZE, BY SOLUTION, 2014–2019 (USD MILLION)
                       TABLE 109 EUROPE: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                       TABLE 110 EUROPE: MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION)
                       TABLE 111 EUROPE: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                       TABLE 112 EUROPE: MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2019 (USD MILLION)
                       TABLE 113 EUROPE: MARKET SIZE, BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION)
                       TABLE 114 EUROPE: MARKET SIZE, BY APPLICATION, 2014–2019 (USD MILLION)
                       TABLE 115 EUROPE: MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
                       TABLE 116 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 (USD MILLION)
                       TABLE 117 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
                       TABLE 118 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2019 (USD MILLION)
                       TABLE 119 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                       TABLE 120 EUROPE: MARKET SIZE, BY VERTICAL, 2014–2019 (USD MILLION)
                       TABLE 121 EUROPE: MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                       TABLE 122 EUROPE: MARKET SIZE, BY COUNTRY, 2014–2019 (USD MILLION)
                       TABLE 123 EUROPE: MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             12.3.5 UNITED KINGDOM
             12.3.6 GERMANY
             12.3.7 FRANCE
             12.3.8 REST OF EUROPE
     12.4 ASIA PACIFIC
             12.4.1 ASIA PACIFIC: SPEECH ANALYTICS MARKET DRIVERS
             12.4.2 ASIA PACIFIC: COVID-19 IMPACT
             12.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS
             12.4.4 PERSONAL DATA PROTECTION ACT
             12.4.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001
                       FIGURE 40 ASIA PACIFIC: MARKET SNAPSHOT
                       TABLE 124 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014–2019 (USD MILLION)
                       TABLE 125 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                       TABLE 126 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2014–2019 (USD MILLION)
                       TABLE 127 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                       TABLE 128 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2014–2019 (USD MILLION)
                       TABLE 129 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                       TABLE 130 ASIA PACIFIC: MARKET SIZE, BY PROFESSIONAL SERVICE, 2014–2019 (USD MILLION)
                       TABLE 131 ASIA PACIFIC: MARKET SIZE, BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION)
                       TABLE 132 ASIA PACIFIC: MARKET SIZE, BY APPLICATION, 2014–2019 (USD MILLION)
                       TABLE 133 ASIA PACIFIC: MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
                       TABLE 134 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 (USD MILLION)
                       TABLE 135 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
                       TABLE 136 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2019 (USD MILLION)
                       TABLE 137 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                       TABLE 138 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2014–2019 (USD MILLION)
                       TABLE 139 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                       TABLE 140 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2014–2019 (USD MILLION)
                       TABLE 141 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             12.4.6 CHINA
             12.4.7 JAPAN
             12.4.8 INDIA
             12.4.9 REST OF ASIA PACIFIC
     12.5 MIDDLE EAST AND AFRICA
             12.5.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS
             12.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
             12.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS
             12.5.4 PERSONAL DATA PROTECTION LAW
                       TABLE 142 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014–2019 (USD MILLION)
                       TABLE 143 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                       TABLE 144 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SOLUTION, 2014–2019 (USD MILLION)
                       TABLE 145 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                       TABLE 146 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE, 2014–2019 (USD MILLION)
                       TABLE 147 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                       TABLE 148 MIDDLE EAST AND AFRICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2014–2019 (USD MILLION)
                       TABLE 149 MIDDLE EAST AND AFRICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION)
                       TABLE 150 MIDDLE EAST AND AFRICA: MARKET SIZE, BY APPLICATION, 2014–2019 (USD MILLION)
                       TABLE 151 MIDDLE EAST AND AFRICA: MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
                       TABLE 152 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 (USD MILLION)
                       TABLE 153 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
                       TABLE 154 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2019 (USD MILLION)
                       TABLE 155 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                       TABLE 156 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VERTICAL, 2014–2019 (USD MILLION)
                       TABLE 157 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                       TABLE 158 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2014–2019 (USD MILLION)
                       TABLE 159 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             12.5.5 KINGDOM OF SAUDI ARABIA
             12.5.6 UNITED ARAB EMIRATES
             12.5.7 SOUTH AFRICA
             12.5.8 REST OF MIDDLE EAST AND AFRICA
     12.6 LATIN AMERICA
             12.6.1 LATIN AMERICA: MARKET DRIVERS
             12.6.2 LATIN AMERICA: COVID-19
             12.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS
             12.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS
                       TABLE 160 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014–2019 (USD MILLION)
                       TABLE 161 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
                       TABLE 162 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2014–2019 (USD MILLION)
                       TABLE 163 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION)
                       TABLE 164 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2014–2019 (USD MILLION)
                       TABLE 165 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                       TABLE 166 LATIN AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2014–2019 (USD MILLION)
                       TABLE 167 LATIN AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION)
                       TABLE 168 LATIN AMERICA: MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
                       TABLE 169 LATIN AMERICA: MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
                       TABLE 170 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 (USD MILLION)
                       TABLE 171 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
                       TABLE 172 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2014–2019 (USD MILLION)
                       TABLE 173 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
                       TABLE 174 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2014–2019 (USD MILLION)
                       TABLE 175 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION)
                       TABLE 176 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2014–2019 (USD MILLION)
                       TABLE 177 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION)
             12.6.5 BRAZIL
             12.6.6 MEXICO
             12.6.7 REST OF LATIN AMERICA

13 COMPETITIVE LANDSCAPE (Page No. - 209)
     13.1 OVERVIEW
     13.2 MARKET EVALUATION FRAMEWORK
               FIGURE 41 MARKET EVALUATION FRAMEWORK
     13.3 MARKET SHARE OF KEY PLAYERS IN SPEECH ANALYTICS MARKET, 2019
               FIGURE 42 MARKET SHARE OF KEY PLAYERS, 2019
     13.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS
             13.4.1 INTRODUCTION
                       FIGURE 43 HISTORIC FIVE-YEAR REVENUE ANALYSIS OF KEY MARKET PLAYERS
     13.5 KEY MARKET DEVELOPMENTS
             13.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS
                       TABLE 178 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018–2020
             13.5.2 BUSINESS EXPANSIONS
                       TABLE 179 BUSINESS EXPANSIONS, 2018–2020
             13.5.3 MERGERS AND ACQUISITIONS
                       TABLE 180 MERGERS AND ACQUISITIONS, 2018–2020
             13.5.4 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS
                       TABLE 181 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS, 2019–2020

14 COMPANY EVALUATION MATRIX AND COMPANY PROFILES (Page No. - 226)
     14.1 OVERVIEW
     14.2 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY
             14.2.1 MARKET RANKING ANALYSIS, BY COMPANY
                       FIGURE 44 RANKING OF KEY PLAYERS, 2020
             14.2.2 STAR
             14.2.3 EMERGING LEADER
             14.2.4 PERVASIVE
             14.2.5 PARTICIPANT
     14.3 COMPANY EVALUATION MATRIX, 2020
               FIGURE 45 SPEECH ANALYTICS MARKET (GLOBAL), COMPANY LEADERSHIP MAPPING, 2020
     14.4 COMPANY PROFILES
(Business overview, Products offered, Recent Developments, SWOT analysis, MNM view)*
             14.4.1 NICE
                       FIGURE 46 NICE: COMPANY SNAPSHOT
             14.4.2 MICRO FOCUS
                       FIGURE 47 MICRO FOCUS: COMPANY SNAPSHOT
             14.4.3 VERINT
                       FIGURE 48 VERINT: COMPANY SNAPSHOT
             14.4.4 AVAYA
                       FIGURE 49 AVAYA: COMPANY SNAPSHOT
             14.4.5 OPENTEXT
                       FIGURE 50 OPENTEXT: COMPANY SNAPSHOT
             14.4.6 GOOGLE
                       FIGURE 51 GOOGLE: COMPANY SNAPSHOT
             14.4.7 AWS
             14.4.8 VONAGE
             14.4.9 GENESYS
             14.4.10 CALABRIO
             14.4.11 ELEVEO
             14.4.12 CALLMINER
             14.4.13 CLARABRIDGE
             14.4.14 VOCI TECHNOLOGIES
             14.4.15 ALMAWAVE
             14.4.16 MARCHEX
             14.4.17 ENGHOUSE INTERACTIVE
             14.4.18 CASTEL
             14.4.19 ASPECT
             14.4.20 SABIO
             14.4.21 BUSINESS SYSTEMS
             14.4.22 TALKDESK
             14.4.23 VOICEBASE
             14.4.24 TECH MAHINDRA
             14.4.25 INVOCA
             14.4.26 TETHR
             14.4.27 COGITO
             14.4.28 INTELLIGENT VOICE
*Details on Business overview, Products offered, Recent Developments, SWOT analysis, MNM view might not be captured in case of unlisted companies.
     14.5 STARTUP/SME EVALUATION MATRIX, 2020
             14.5.1 PROGRESSIVE COMPANIES
             14.5.2 RESPONSIVE COMPANIES
             14.5.3 DYNAMIC COMPANIES
             14.5.4 STARTING BLOCKS
                       FIGURE 52 SPEECH ANALYTICS MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020
     14.6 STARTUP/SME PROFILES
             14.6.1 KWANTICS
             14.6.2 BATVOICE AI
             14.6.3 SPEECH VILLAGE
             14.6.4 SPEECH-I LTD
             14.6.5 SPEECHTECH
             14.6.6 GNANI.AI
             14.6.7 OBSERVE.AI
             14.6.8 DEEPGRAM

15 APPENDIX (Page No. - 302)
     15.1 ADJACENT/RELATED MARKETS
             15.1.1 SPEECH AND VOICE RECOGNITION MARKET
                       TABLE 182 SPEECH AND VOICE RECOGNITION MARKET, BY TECHNOLOGY, 2016–2024 (USD BILLION)
                       TABLE 183 VOICE RECOGNITION MARKET, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 184 SPEECH RECOGNITION MARKET, BY REGION, 2016–2024 (USD BILLION)
                       TABLE 185 SPEECH RECOGNITION MARKET, BY TYPE, 2016–2024 (USD BILLION)
                       TABLE 186 AUTOMATIC SPEECH RECOGNITION MARKET, BY REGION, 2016–2024 (USD BILLION)
                       TABLE 187 TEXT-TO-SPEECH MARKET, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 188 SPEECH AND VOICE RECOGNITION MARKET, BY DEPLOYMENT MODE, 2016–2024 (USD BILLION)
                       TABLE 189 ON CLOUD SPEECH & VOICE RECOGNITION MARKET, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 190 ON-PREMISES/EMBEDDED SPEECH AND VOICE RECOGNITION MARKET, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 191 SPEECH AND VOICE RECOGNITION MARKET, BY VERTICAL, 2016–2024 (USD MILLION)
                       TABLE 192 VOICE RECOGNITION MARKET, BY VERTICAL, 2016–2024 (USD MILLION)
                       TABLE 193 SPEECH RECOGNITION MARKET, BY VERTICAL, 2016–2024 (USD MILLION)
                       TABLE 194 SPEECH AND VOICE RECOGNITION MARKET IN AUTOMOTIVE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 195 SPEECH RECOGNITION MARKET IN AUTOMOTIVE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 196 SPEECH RECOGNITION MARKET IN AUTOMOTIVE, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 197 VOICE RECOGNITION MARKET IN AUTOMOTIVE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 198 VOICE RECOGNITION MARKET IN AUTOMOTIVE, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 199 SPEECH AND VOICE RECOGNITION MARKET IN ENTERPRISE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 200 VOICE RECOGNITION MARKET IN ENTERPRISE, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 201 SPEECH RECOGNITION MARKET IN ENTERPRISES, BY REGION (USD MILLION)
                       TABLE 202 SPEECH RECOGNITION MARKET IN ENTERPRISE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 203 VOICE RECOGNITION MARKET IN ENTERPRISE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 204 SPEECH AND VOICE RECOGNITION MARKET IN CONSUMER, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 205 SPEECH RECOGNITION MARKET IN CONSUMER, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 206 VOICE RECOGNITION IN CONSUMER MARKET, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 207 VOICE RECOGNITION IN CONSUMER, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 208 SPEECH RECOGNITION MARKET IN CONSUMER, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 209 VOICE RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 210 SPEECH RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 211 SPEECH RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 212 VOICE RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 213 SPEECH & VOICE RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 214 SPEECH RECOGNITION MARKET IN GOVERNMENT, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 215 VOICE RECOGNITION MARKET IN GOVERNMENT, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 216 VOICE RECOGNITION MARKET IN GOVERNMENT, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 217 SPEECH & VOICE RECOGNITION MARKET IN GOVERNMENT, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 218 SPEECH RECOGNITION MARKET IN GOVERNMENT, BY APPLICATION (USD MILLION)
                       TABLE 219 SPEECH RECOGNITION MARKET IN RETAIL, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 220 VOICE RECOGNITION MARKET IN RETAIL, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 221 SPEECH RECOGNITION MARKET IN RETAIL, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 222 VOICE RECOGNITION MARKET IN RETAIL, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 223 SPEECH AND VOICE RECOGNITION MARKET IN RETAIL, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 224 VOICE RECOGNITION MARKET IN HEALTHCARE, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 225 SPEECH RECOGNITION MARKET IN HEALTHCARE, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 226 SPEECH RECOGNITION MARKET IN HEALTHCARE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 227 VOICE RECOGNITION MARKET IN HEALTHCARE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 228 SPEECH & VOICE RECOGNITION MARKET IN HEALTHCARE, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 229 SPEECH & VOICE RECOGNITION MARKET IN MILITARY, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 230 VOICE RECOGNITION MARKET IN MILITARY, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 231 SPEECH RECOGNITION MARKET IN MILITARY, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 232 SPEECH RECOGNITION MARKET IN MILITARY, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 233 VOICE RECOGNITION MARKET IN MILITARY, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 234 SPEECH & VOICE RECOGNITION MARKET IN LEGAL, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 235 VOICE RECOGNITION MARKET IN LEGAL VERTICAL, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 236 SPEECH RECOGNITION MARKET IN LEGAL, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 237 SPEECH RECOGNITION MARKET IN LEGAL, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 238 VOICE RECOGNITION MARKET IN LEGAL, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 239 VOICE RECOGNITION MARKET IN EDUCATION, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 240 SPEECH RECOGNITION MARKET IN EDUCATION, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 241 SPEECH RECOGNITION MARKET IN EDUCATION, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 242 VOICE RECOGNITION MARKET IN EDUCATION, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 243 SPEECH & VOICE RECOGNITION MARKET IN EDUCATION, BY APPLICATION, 2016–2024 (USD MILLION)
                       TABLE 244 VOICE RECOGNITION MARKET IN OTHERS, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 245 SPEECH RECOGNITION MARKET IN OTHERS, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 246 SPEECH AND VOICE RECOGNITION MARKET, BY REGION, 2016–2024 (USD BILLION)
                       TABLE 247 SPEECH RECOGNITION MARKET, BY REGION, 2016–2024 (USD BILLION)
                       TABLE 248 VOICE RECOGNITION MARKET, BY REGION, 2016–2024 (USD MILLION)
                       TABLE 249 SPEECH AND VOICE RECOGNITION MARKET IN AMERICAS, BY COUNTRY, 2016–2024 (USD MILLION)
                       TABLE 250 SPEECH AND VOICE RECOGNITION MARKET IN EUROPE, BY COUNTRY, 2016–2024 (USD MILLION)
                       TABLE 251 SPEECH AND VOICE RECOGNITION MARKET IN APAC, BY COUNTRY, 2016–2024 (USD MILLION)
                       TABLE 252 SPEECH AND VOICE RECOGNITION MARKET IN ROW, BY REGION, 2016–2024 (USD MILLION)
             15.1.2 TEXT-TO-SPEECH MARKET
                       TABLE 253 TEXT-TO-SPEECH MARKET, BY VERTICAL, 2014–2022 (USD MILLION)
                       TABLE 254 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 255 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 256 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 257 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 258 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 259 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 260 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 261 TEXT-TO-SPEECH MARKET, BY REGION, 2014–2022 (USD MILLION)
                       TABLE 262 TEXT-TO-SPEECH MARKET IN AMERICAS, BY COUNTRY, 2014–2022 (USD MILLION)
                       TABLE 263 TEXT-TO-SPEECH MARKET IN AMERICAS, BY VERTICAL, 2014–2022 (USD MILLION)
                       TABLE 264 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN AMERICAS, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 265 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL IN AMERICAS, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 266 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN AMERICAS, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 267 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN AMERICAS, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 268 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN AMERICAS, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 269 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN AMERICAS, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 270 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN AMERICAS, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 271 TEXT-TO-SPEECH MARKET FOR OTHER VERTICALS IN AMERICAS, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 272 TEXT-TO-SPEECH MARKET IN US, BY VERTICAL, 2014–2022 (USD MILLION)
                       TABLE 273 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN US, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 274 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE VERTICAL IN US, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 275 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN US, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 276 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN US, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 277 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN US, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 278 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN US, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 279 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN US, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 280 TEXT-TO-SPEECH MARKET IN EUROPE, BY COUNTRY, 2014–2022 (USD MILLION)
                       TABLE 281 TEXT-TO-SPEECH MARKET IN EUROPE, BY VERTICAL, 2014–2022 (USD MILLION)
                       TABLE 282 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN EUROPE, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 283 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL IN EUROPE, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 284 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN EUROPE, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 285 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN EUROPE, BY APPLICATION, 2014–2022 (USD THOUSAND)
                       TABLE 286 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN EUROPE, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 287 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN EUROPE, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 288 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN EUROPE, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 289 TEXT-TO-SPEECH MARKET FOR OTHER VERTICALS IN EUROPE, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 290 TEXT-TO-SPEECH MARKET IN ASIA PACIFIC, BY COUNTRY, 2014–2022 (USD MILLION)
                       TABLE 291 TEXT-TO-SPEECH MARKET IN ASIA PACIFIC, BY VERTICAL, 2014–2022 (USD MILLION)
                       TABLE 292 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 293 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 294 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 295 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014–2022 (USD THOUSAND)
                       TABLE 296 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 297 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 298 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 299 TEXT-TO-SPEECH MARKET FOR OTHER VERTICALS IN ASIA PACIFIC, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 300 TEXT-TO-SPEECH MARKET IN ROW, BY REGION, 2014–2022 (USD MILLION)
                       TABLE 301 TEXT-TO-SPEECH MARKET IN ROW, BY VERTICAL, 2014–2022 (USD MILLION)
                       TABLE 302 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN ROW, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 303 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL IN ROW, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 304 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN ROW, BY APPLICATION, 2014–2022 (USD THOUSAND)
                       TABLE 305 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN ROW, BY APPLICATION, 2014–2022 (USD THOUSAND)
                       TABLE 306 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN ROW, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 307 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN ROW, BY APPLICATION, 2014–2022 (USD MILLION)
                       TABLE 308 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN ROW, BY APPLICATION, 2014–2022 (USD THOUSAND)
                       TABLE 309 TEXT-TO-SPEECH MARKET FOR OTHER VERTICALS IN ROW, BY APPLICATION, 2014–2022 (USD MILLION)
             15.1.3 VOICE ANALYTICS MARKET
                       TABLE 310 VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
                       TABLE 311 PREDICTIVE ANALYSIS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 312 SALES AND MARKETING MANAGEMENT: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 313 RISK AND FRAUD DETECTION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 314 CALL MONITORING: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 315 OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 316 VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
                       TABLE 317 SOLUTION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 318 SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 319 SERVICES: VOICE ANALYTICS MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION)
                       TABLE 320 MANAGED SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 321 PROFESSIONAL SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 322 VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
                       TABLE 323 CLOUD: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 324 ON-PREMISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 325 VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
                       TABLE 326 SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 327 LARGE ENTERPRISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 328 VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
                       TABLE 329 BFSI: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 330 RETAIL AND ECOMMERCE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 331 TELECOMMUNICATION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 332 HEALTHCARE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 333 GOVERNMENT AND DEFENSE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 334 OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 335 VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
                       TABLE 336 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
                       TABLE 337 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
                       TABLE 338 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
                       TABLE 339 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
                       TABLE 340 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
                       TABLE 341 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
                       TABLE 342 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
                       TABLE 343 EUROPE: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
                       TABLE 344 EUROPE: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
                       TABLE 345 EUROPE: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
                       TABLE 346 EUROPE: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
                       TABLE 347 EUROPE: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
                       TABLE 348 EUROPE: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
                       TABLE 349 EUROPE: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
                       TABLE 350 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
                       TABLE 351 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
                       TABLE 352 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
                       TABLE 353 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
                       TABLE 354 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
                       TABLE 355 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
                       TABLE 356 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
                       TABLE 357 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
                       TABLE 358 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
                       TABLE 359 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
                       TABLE 360 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
                       TABLE 361 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
                       TABLE 362 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
                       TABLE 363 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
                       TABLE 364 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
                       TABLE 365 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
                       TABLE 366 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
                       TABLE 367 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
                       TABLE 368 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
                       TABLE 369 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
                       TABLE 370 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
     15.2 DISCUSSION GUIDE
     15.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
     15.4 AVAILABLE CUSTOMIZATIONS
     15.5 RELATED REPORTS
     15.6 AUTHOR DETAILS

The study involved four major activities in estimating the current market size for the speech analytics market. Exhaustive secondary research was done to collect information on the market, the peer market, and the parent market. The next step was to validate these findings, assumptions, and sizing with the industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. After that, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the cloud analytics market.

Secondary Research

In the secondary research process, various secondary sources, such as D&B Hoovers, Bloomberg BusinessWeek, and Factiva, have been referred to identify and collect information for this study. These secondary sources included annual reports; press releases and investor presentations of companies; whitepapers, certified publications, and articles by recognized authors; gold standard and silver standard websites; regulatory bodies; and databases.

Primary Research

Various primary sources from both the supply and demand sides of the cloud analytics market ecosystem were interviewed to obtain qualitative and quantitative information for the study. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from various vendors that provide speech analytics solutions operating in the targeted regions. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The following is the breakup of the primary respondents’ profiles:

Speech Analytics Market  Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

For making market estimates and forecasting the speech analytics market and the other dependent submarkets, the top-down and bottom-up approaches were used. The bottom-up procedure was used to arrive at the overall market size of the global speech analytics market using the revenues and offerings of the key companies in the market. The research methodology used to estimate the market size includes the following:

The key players in the market were identified through extensive secondary research.

  • The market size, in terms of value, was determined through primary and secondary research processes.
  • All percentage shares, splits, and breakups were determined using secondary sources and verified through primary sources.

Data Triangulation

With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using this study. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Report Objectives

  • To define, describe, and forecast the Speech Analytics market by component, solution, service, application, deployment mode, organization size, vertical, and region
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth
  • To analyze the opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders
  • To forecast the market size of the segments with respect to five main regions: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
  • To profile the key players and comprehensively analyze their market rankings and core competencies
  • To analyze competitive developments in the market, such as Mergers and Acquisitions (M&A), new product developments, and R&D activities
  • To analyze the impact of the COVID-19 pandemic on the speech analytics market.

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific requirements. The following customization options are available for the report:

Product Analysis

  • Product matrix provides detailed product information and comparisons

Geographic Analysis

  • Further breakup of the North American speech analytics market
  • Further breakup of the European market
  • Further breakup of the APAC market
  • Further breakup of the MEA market
  • Further breakup of the Latin America market

Company Information

  • Detailed analysis and profiles of additional market players
COVID-19

Get in-depth analysis of the COVID-19 impact on the Speech Analytics Market

Benchmarking the rapid strategy shifts of the Top 100 companies in the Speech Analytics Market

Request For Special Pricing

Speak to analyst to detect blind spots in your revenue decisions by analysing interconnected unknowns around ""

Related Technologies/Products

 

Adjacent Markets

Mar. Size
2018
CAGR 2018-23

Competitive Landscape

 
 
Share your business objectives to help us evaluate impact of these interconnections on your business
Report Code
TC 2259
Published ON
Oct, 2020
Choose License Type
BUY NOW
  • SHARE
X
Request Customization
Speak to Analyst
Speak to Analyst
OR FACE-TO-FACE MEETING
PERSONALIZE THIS RESEARCH
  • Triangulate with your Own Data
  • Get Data as per your Format and Definition
  • Gain a Deeper Dive on a Specific Application, Geography, Customer or Competitor
  • Any level of Personalization
REQUEST A FREE CUSTOMIZATION
LET US HELP YOU!
  • What are the Known and Unknown Adjacencies Impacting the Speech Analytics Market
  • What will your New Revenue Sources be?
  • Who will be your Top Customer; what will make them switch?
  • Defend your Market Share or Win Competitors
  • Get a Scorecard for Target Partners
CUSTOMIZED WORKSHOP REQUEST
ADJACENT MARKETS
REQUEST BUNDLE REPORTS
+1-888-600-6441
  • Call Us
  • +1-888-600-6441 (Corporate office hours)
  • +1-888-600-6441 (US/Can toll free)
  • +44-800-368-9399 (UK office hours)
CONNECT WITH US
ABOUT TRUST ONLINE
©2020 MarketsandMarkets Research Private Ltd. All rights reserved
...

Digital Virtual Assistant - MarketsandMarkets

Home