Speech Analytics Market

Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region - Global Forecast to 2027

Report Code: TC 2259 Jan, 2023, by marketsandmarkets.com

The Speech Analytics Market is projected to grow from USD 2.3 billion in 2022 to USD 5.1 billion by 2027, at a compound annual growth rate (CAGR) of 17.3% during the forecast period. The speech analytics market is expected to grow at a significant rate during the forecast period, owing to various business drivers. Few of the factors that boost the market demand for speech analytics solutions includes need to enhance customer interactions and overall experience, the rising need to improve contact center performance, and the emerging need to leverage analytics for customer retention and drive customer loyalty.

Speech Analytics Market

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Market Dynamics

Driver: Rising need to leverage analytics for customer retention and better customer satisfaction

Speech analytics provides actionable insights that increase business value and inspire data-driven decision-making to improve training techniques for individual agents.

The need to evaluate contact center efficiency is vital to improve customer satisfaction. Hence, with speech analytics, users can identify issues that might be trending across multiple calls that might not have been picked up as a serious problem then. With the help of speech analytics solutions, companies can better understand inexplicable customer behavior and draw customer insights about intent and satisfaction level. By employing speech analytics solutions to customer interactions in traditional and across different digital channels, it is possible to predict when and if customers will churn and businesses could be able to take measures to prevent such activities. That can help brands improve customer experiences and therefore gain customer satisfaction, point out customer service loopholes, and course-correct detrimental actions on time.

Restraints: Need for integration for prevailing system

Selecting the right speech analytics technology is not straightforward. There are several approaches to gaining insights from data, such as phonetics, transcription, and matching key phrases mentioned by customers over a call. Choosing the approach best suited to an organization’s needs can be challenging. The presence of many speech analytics vendors with equally good offerings makes it even more difficult to select the best speech analytics solution. Hence, the need to integrate speech analytics with existing CRM systems for data insights and finalize the approach for gaining insights from data are major restraining factors for adopting speech analytics globally. Contact centers use multiple technology systems such as Interactive Voice Response (IVR), agent desktop, CRM, and social media monitoring tools. These systems need to be connected or integrated in line with the speech analytics solutions; if not, it can result in the lack of a unified view of customer needs and concerns, and agent performance, leading to a reduction in the company's overall productivity. Suppose speech analytics is used with such disconnected systems. In that case, agents may end up logging into multiple screens to use the speech analytics applications while on a call, leading to further inefficiency in their performance. Selecting the right speech analytics technology is not straightforward. There are several approaches to gaining insights from data, such as phonetics, transcription, and matching key phrases mentioned by customers over a call.

Opportunity: Use of AI ML technologies to facilitate real-time actionable customer insights

Today’s state-of-the-art enterprises are leveraging AI and NLP technologies to augment business operations for reduced operational costs. AI-powered speech analytics solutions provide customer insights in real-time; support contact center agents focus on the caller, track customer sentiment, and use transcribed information to suggest responses and recommended solutions resolve issues more effectively. For instance, most of the contact centers across banking sectors were flooded with customer calls leaving them helpless to provide the right customer service. Hence, speech analytics integrated with NLP technology can help human agents understand the customers better and even anticipate their needs across the banking sector. By foreseeing customer behavior and managing banks to implement the right corrective actions in advance, AI, automation, and speech analytics can significantly reduce customer churn rate.

Challenge: Assimilation of speech analytics solutions with other analytics solutions

Predictive analytics through speech is an accurate way to forecast customer behavior. It determines a customer’s voice or speech patterns and links these patterns to typical behavioral patterns for providing behavioral personalization. Understanding behavioral tendencies enable predictive analytics technology to anticipate future behavior in consumption, work culture, social habits, entertainment, and healthcare. Speech analytics focuses on prosodic speech patterns, such as pace, intonation, and emphasis. Currently, speech analytics is commonly applied in the basic form of simple speech recognition software or tools. While the software is a more efficient and cost-effective tool than the human-powered alternative, there is more potential and value for businesses to integrate it with predictive analytics. However, the complex nature of incorporating this type of combined intelligence, which also requires an analyst to interpret call data, is costly. While the speech analytics industry has potential, integrating existing systems with the right approach is critical for market growth. Hence, there is an underestimation of the rising importance of call data and the increasing costs associated with predictive analytics.

Solutions segment to account for larger market size during forecast period

Speech analytics solutions can further create a detailed analysis of voice communication by integrating various technologies, such as analytics, NLP, and AI, to deliver business actionable insights. Most enterprises leverage speech analytics solutions to understand the conversational data generated and leverage the same to achieve operational efficiencies. Speech analytics solution providers offer end-to-end solutions to cater to the industry-specific requirements of verticals such as BFSI, retail and eCommerce, telecom, manufacturing, travel and hospitality, healthcare and life sciences, and media and entertainment. Enterprises across the globe have incorporated speech analytics through a combination of internally recorded data, social media, and external syndicated data to create a cutting-edge solution to better understand their customer requirements and reduce churn. Speech analytics solutions provide a comprehensive portfolio of solutions, so resources are required to manage the and help companies develop their business processes to maintain this competitive environment.

HR business function to register highest CAGR during forecast period

At a time when most talent acquisition and HR teams are struggling to find and hire candidates that check all boxes, speech-analytics solutions like VoiceSense could prove to be a useful tool to improve the candidate experience and reduce time-to-fill. Speech analytics offers a practical approach to filtering applicants quickly and objectively. For instance, video interviews are susceptible to establishing conscious or unconscious bias based on an applicant’s appearance. And while applicant tracking systems (ATS) are great for resume-parsing, they do not reveal a candidate’s personality. For HR teams already using software like ATS’ and video interviewing platforms, VoiceSense offers easy integration without calling for a complete overhaul of the existing recruitment technology stack. Predictive speech analytics may have even broader applications in HR, including training and development, succession planning, and evaluating employee well-being. It would be interesting to see how future developments in speech analysis unfold to drive higher adoption among HR teams and improve the accuracy of predictions.

North America to have largest market size during forecast period

North America has shown to be the most promising region across verticals such as BFSI, media and entertainment, retail and eCommerce, telecom, IT, government, and healthcare and life sciences. To serve a vast client base, the public sector and the government have also jumped into the race to develop cutting-edge technology. North America heavily influences the speech analytics industry, and this region is predicted to continue expanding. Companies such as AWS, which had introduced speech analytics solutions powered by Al for Amazon Connect, provide real-time customer insights, enable agents to respond to customers' needs, and improve the entire customer experience. Several factors, including rising government investment on technology, and increased digital marketing spending fuels the market for speech analytics in North America. Also, the presence of global vendors, such as NICE, AWS, Google, Verint, and Avaya, plays a vital role in implementing speech analytics solutions in the region.

Speech Analytics Market Size, and Share

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Key Market Players

The speech analytics and service providers have implemented various types of organic and inorganic growth strategies, such as new product launches, product upgradations, partnerships, and agreements, business expansions, and mergers and acquisitions to strengthen their offerings in the market. Some major players in the speech analytics market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), Five9 (US), 3CLogic (US), CloudTalk (US), Deepgram (US), Gnani.ai (India), Observe.ai (US), SpeechTech (US), Speech-I-Ltd (UK), Batvoice (France), Kwantics (India), Speech Village (UK), and Salesken (US).

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Scope of the Report

Report Metrics

Details

Market size available for years

2017–2027

Base year considered

2021

Forecast period

2022–2027

Forecast units

USD (Billion)

Segments covered

Component, Business Function, Organization Size, Deployment Mode, Application, Vertical, and Region

Geographies covered

North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America

Companies covered

NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), Five9 (US), 3CLogic (US), CloudTalk (US), Deepgram (US), Gnani.ai (India), Observe.ai (US), SpeechTech (US), Speech-I-Ltd (UK), Batvoice (France), Kwantics (India), Speech Village (UK), Enthu.AI (India), and Salesken (US)

This research report categorizes the speech analytics market based on component, business function, organization size, deployment mode, application, vertical, and region.

By Component:
  • Solutions
  • Services
By Business Function:
  • Finance and Accounting
  • Sales and Marketing
  • Contact Center/ Call Center
  • Operations and Supply Chain
  • HR
By Organization Size:
  • Large Enterprises
  • SMEs
By Deployment Mode:
  • On-premises
  • Cloud
By Application:
  • Customer Experience Management
  • Quality Management
  • Call Monitoring and Summarization
  • Agent Performance Management
  • Risk and Compliance Management
  • Sentiment Analysis
  • Other Verticals (operational efficiency, revenue/ lead generation, BPM, and competitive intelligence)
By Vertical:
  • BFSI
  • Telecom
  • Retail and eCommerce
  • Automotive and Transportation
  • IT and ITES
  • Healthcare and Life Sciences
  • Media and Entertainment
  • Travel and Hospitality
  • Other Verticals (real estate, energy and utilities, government, manufacturing, and education)
By Region:
  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific
    • India
    • Japan
    • China
    • Rest of Asia Pacific
  • Middle East and Africa
    • United Arab Emirates (UAE)
    • Saudi Arabia
    • South Africa
    • Qatar
    • Egypt
    • Rest of the Middle East and Africa
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Recent Developments:

  • In October 2022, Avaya and Uniphore, the leader in Conversational AI and Automation, announced a strategic partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region. Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud CCaaS platform. Avaya OneCloud CCaaS makes connecting chat, video, voice, and messaging easy to deliver enhanced experiences for customers and employees at every touchpoint.
  • In October 2022, CX-E Voice delivers powerful applications to enhance existing infrastructure – speech-enabled automated attendant and personal assistant, unified messaging, transcription, voicemail, call center, interactive voice response (IVR) and notify to increase productivity while maintaining secure, compliant business practices. The CX-E Voice 22.4 release offers a significantly upgraded, modern, and responsive HTML5 web administration interface to manage all aspects of users and distribution lists. This is the same functionality that is found in the desktop application.
  • In January 2023, OpenText announced its acquisition of Micro Focus. The terms and conditions of the acquisition are set out in a joint announcement released by OpenText and Micro Focus in the UK today under Rule 2.7 of the UK City Code on Takeovers and Mergers. OpenText values Micro Focus’ strong brands and culture and attaches great importance to the skill and experience of Micro Focus’ management team and employees.
  • In September 2022, Vonage launched a low code/no code platform – the Vonage AI Studio – for brands to build omnichannel bots faster. The offering aims to lessen the developer load yet deliver mature conversational AI models that fit with backend integrations to pull personalized information. It also paves the way for transactions to occur within the bot itself. Further use cases include providing billing updates, scheduling appointments, and offering self-service support.
  • In June 2022, QuadraByte, LLC announced its partnership with Vonage as a premier integration partner for Vonage Voice API. QuadraByte, a leader in the Intelligence Economy, brings 16+ years of integration experience to the Vonage partnership to help Vonage customers rapidly integrate with Voice API and deploy enhanced calling experiences.

Frequently Asked Questions (FAQ):

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TABLE OF CONTENTS
 
1 INTRODUCTION (Page No. - 48)
    1.1 OBJECTIVES 
    1.2 MARKET DEFINITION 
           1.2.1 INCLUSIONS AND EXCLUSIONS
    1.3 MARKET SCOPE 
           1.3.1 MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
           1.3.3 YEARS CONSIDERED
    1.4 CURRENCY CONSIDERED 
           TABLE 1 USD EXCHANGE RATES, 2019–2021
    1.5 STAKEHOLDERS 
    1.6 SUMMARY OF CHANGES 
 
2 RESEARCH METHODOLOGY (Page No. - 54)
    2.1 RESEARCH DATA 
           FIGURE 1 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Primary interviews
                    2.1.2.2 Breakup of primary profiles
                    2.1.2.3 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION 
           FIGURE 2 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION 
           FIGURE 3 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.3.1 TOP-DOWN APPROACH
           2.3.2 BOTTOM-UP APPROACH
                    FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY SIDE): REVENUE FROM SOLUTIONS/SERVICES OF SPEECH ANALYTICS MARKET
                    FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM SOLUTIONS/SERVICES OF MARKET
                    FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM SOLUTIONS/SERVICES OF MARKET
                    FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM UP (DEMAND SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
    2.4 MARKET FORECAST 
           TABLE 2 FACTOR ANALYSIS
    2.5 COMPANY EVALUATION MATRIX METHODOLOGY 
           FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 
           FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.7 RESEARCH ASSUMPTIONS 
    2.8 LIMITATIONS 
    2.9 IMPLICATIONS OF RECESSION ON GLOBAL SPEECH ANALYTICS MARKET 
 
3 EXECUTIVE SUMMARY (Page No. - 68)
    TABLE 3 GLOBAL MARKET AND GROWTH RATE, 2017–2021 (USD MILLION, Y-O-Y %) 
    TABLE 4 GLOBAL MARKET AND GROWTH RATE, 2022–2027 (USD MILLION, Y-O-Y %) 
    FIGURE 10 SOLUTIONS SEGMENT TO DOMINATE MARKET IN 2022 
    FIGURE 11 INDEXING AND QUERY TOOLS TO HOLD LARGEST MARKET SHARE IN 2022 
    FIGURE 12 PROFESSIONAL SERVICES TO DOMINATE MARKET IN 2022 
    FIGURE 13 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO LEAD MARKET IN 2022 
    FIGURE 14 CONTACT CENTER SEGMENT TO HOLD LARGEST MARKET SHARE IN 2022 
    FIGURE 15 CUSTOMER EXPERIENCE MANAGEMENT TO BE LARGEST APPLICATION SEGMENT IN 2022 
    FIGURE 16 LARGE ENTERPRISES TO DOMINATE MARKET IN 2022 
    FIGURE 17 ON-PREMISES SEGMENT TO HOLD LARGEST MARKET SHARE IN 2022 
    FIGURE 18 HEALTHCARE AND LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2022 
    FIGURE 19 NORTH AMERICA TO HOLD LARGEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2022 
 
4 PREMIUM INSIGHTS (Page No. - 74)
    4.1 ATTRACTIVE OPPORTUNITIES IN SPEECH ANALYTICS MARKET 
           FIGURE 20 INCREASING NEED TO IMPROVE CUSTOMER JOURNEY AND OVERALL EXPERIENCE TO DRIVE MARKET GROWTH
    4.2 IMPACT OF RECESSION ON GLOBAL MARKET 
           FIGURE 21 MARKET TO WITNESS DECLINE IN Y-O-Y GROWTH IN 2022
    4.3 MARKET: TOP THREE APPLICATIONS 
           FIGURE 22 SENTIMENT ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR
    4.4 NORTH AMERICA: MARKET, BY COMPONENT AND TOP THREE VERTICALS 
           FIGURE 23 SOLUTIONS SEGMENT AND BFSI SEGMENT TO HOLD LARGEST MARKET SHARES IN 2022
    4.5 MARKET: BY REGION 
           FIGURE 24 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2022
 
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 77)
    5.1 INTRODUCTION 
    5.2 SPEECH ANALYTICS: ARCHITECTURE 
           FIGURE 25 ARCHITECTURE: MARKET
    5.3 MARKET DYNAMICS 
           FIGURE 26 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: MARKET
           5.3.1 DRIVERS
                    5.3.1.1 Need to improve customer journey and overall experience
                    5.3.1.2 Growing need to enhance and monitor agent performance
                    5.3.1.3 Adherence to regulatory and compliance standards
                    5.3.1.4 Rising need to leverage analytics for customer retention and better customer satisfaction
           5.3.2 RESTRAINTS
                    5.3.2.1 Need to integrate with prevailing system
                    5.3.2.2 Inability to quantify RoI
           5.3.3 OPPORTUNITIES
                    5.3.3.1 Need to predict customer intent and behavior
                    5.3.3.2 Use of AI ML technologies to facilitate real-time actionable customer insights
                    5.3.3.3 Growing need for cloud-based speech analytics solutions to bolster customer retention
           5.3.4 CHALLENGES
                    5.3.4.1 Complex data ecosystem led to data breaches and security issues
                    5.3.4.2 Lack of skilled workforce to articulate business opportunities
                    5.3.4.3 Integration of speech analytics solutions with other analytics solutions
    5.4 SPEECH ANALYTICS: EVOLUTION 
           FIGURE 27 EVOLUTION OF MARKET
    5.5 ECOSYSTEM 
           FIGURE 28 MARKET: ECOSYSTEM
    5.6 CASE STUDY ANALYSIS 
           5.6.1 CASE STUDY 1: SPEECH ANALYTICS MEETS SALES EXCELLENCE WITH TTEC AND NEXIDIA
           5.6.2 CASE STUDY 2: BANCO BMG LISTENS FOR WARNINGS WITH NEXIDIA ANALYTICS
           5.6.3 CASE STUDY 3: STARTEK ELEVATES CUSTOMER EXPERIENCE WITH VERINT SPEECH ANALYTICS
           5.6.4 CASE STUDY 4: DENIZBANK EMPLOYS QUALITY APPROACH TO DRIVE IMPROVED OUTCOMES IN REAL TIME
           5.6.5 CASE STUDY 5: COACHHUB SELECTS CLOUDTALK TO STREAMLINE SERVICE PROCESS AT ALL LEVELS
           5.6.6 CASE STUDY 6: AXIALHEALTHCARE SELECTS AMAZON CONNECT TO MEET ITS CONTACT CENTER APPLICATION NEED
           5.6.7 CASE STUDY 7: VITALITYHEALTH SELECTS CALLMINER SPEECH ANALYTICS SOLUTIONS TO HELP ASSESS ITS BUSINESS NEEDS
           5.6.8 CASE STUDY 8: GANT TRAVEL CHOOSES CALLMINER TO PROVIDE INSIGHTS ON CUSTOMIZING AUTOMATED REPORTS FOR STAKEHOLDERS
           5.6.9 CASE STUDY 9: FINTECH COMPANY USES VOICE ASSISTANTS TO AUTOMATE COLLECTION CALLS
           5.6.10 CASE STUDY 10: DEEPGRAM CREATES INCREASED INSIGHTS FOR CALLTRACKINGMETRICS CUSTOMERS
           5.6.11 CASE STUDY 11: NASA USES DEEPGRAM TO POWER NEXT GENERATION OF SPACE TECH
    5.7 FEATURES/FUNCTIONALITIES OF SPEECH ANALYTICS 
           5.7.1 EMOTION DETECTION
           5.7.2 SPEECH-TO-TEXT RECOGNITION
           5.7.3 PHONETIC INDEXING
           5.7.4 TALK OVER ANALYTICS
    5.8 SUPPLY CHAIN ANALYSIS 
           FIGURE 29 SUPPLY CHAIN ANALYSIS
           TABLE 5 MARKET: SUPPLY CHAIN
    5.9 REGULATORY IMPLICATIONS 
           5.9.1 GENERAL DATA PROTECTION REGULATION
           5.9.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
           5.9.3 MARKET ABUSE REGULATION
           5.9.4 REVISION OF MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE
           5.9.5 EUROPEAN BANKING REGULATIONS
           5.9.6 CALIFORNIA CONSUMER PRIVACY ACT
           5.9.7 OFFICE OF COMMUNICATIONS
           5.9.8 POLICH CIVIL CODE
           5.9.9 FEDERAL COMMUNICATIONS COMMISSION
    5.10 PATENT ANALYSIS 
           5.10.1 METHODOLOGY
           5.10.2 DOCUMENT TYPE
                    TABLE 6 PATENTS FILED, 2019–2022
           5.10.3 INNOVATION AND PATENT APPLICATIONS
                    FIGURE 30 ANNUAL NUMBER OF PATENTS GRANTED, 2019–2022
           5.10.4 TOP APPLICANTS
                    FIGURE 31 TOP 10 PATENT APPLICANTS, 2019–2022
    5.11 KEY CONFERENCES & EVENTS IN 2022-2023 
                    TABLE 7 MARKET: DETAILED LIST OF CONFERENCES & EVENTS
    5.12 TECHNOLOGY ANALYSIS 
           5.12.1 SPEECH ANALYTICS AND ARTIFICIAL INTELLIGENCE (AI)
           5.12.2 SPEECH ANALYTICS AND MACHINE LEARNING (ML)
           5.12.3 SPEECH ANALYTICS AND NATURAL LANGUAGE PROCESSING (NLP)
           5.12.4 SPEECH ANALYTICS AND INTERNET OF THINGS (IOT)
           5.12.5 SPEECH ANALYTICS AND AUTOMATIC SPEECH RECOGNITION (ASR)
    5.13 PRICING ANALYSIS 
                    TABLE 8 AVERAGE SELLING PRICING ANALYSIS, 2022
    5.14 PORTER’S FIVE FORCES ANALYSIS 
                    TABLE 9 IMPACT OF EACH FORCE ON MARKET
                    FIGURE 32 PORTER’S FIVE FORCES ANALYSIS
           5.14.1 THREAT OF NEW ENTRANTS
           5.14.2 THREAT OF SUBSTITUTES
           5.14.3 BARGAINING POWER OF SUPPLIERS
           5.14.4 BARGAINING POWER OF BUYERS
           5.14.5 INTENSITY OF COMPETITIVE RIVALRY
    5.15 KEY STAKEHOLDERS & BUYING CRITERIA 
           5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 33 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
                    TABLE 10 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
           5.15.2 BUYING CRITERIA
                    FIGURE 34 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
                    TABLE 11 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
    5.16 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF MARKET 
                    FIGURE 35 MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS
 
6 SPEECH ANALYTICS MARKET, BY COMPONENT (Page No. - 105)
    6.1 INTRODUCTION 
           6.1.1 COMPONENTS: MARKET DRIVERS
                    FIGURE 36 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 12 MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                    TABLE 13 MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
    6.2 SOLUTIONS 
           FIGURE 37 REPORTING AND VISUALIZATION TOOLS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
           TABLE 14 MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
           TABLE 15 MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
           TABLE 16 SOLUTIONS: MARKET, BY REGION, 2017–2021 (USD MILLION)
           TABLE 17 SOLUTIONS: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.1 SPEECH ENGINE
                    6.2.1.1 Speech recognition to convert conversations into system-readable data
                               TABLE 18 SPEECH ENGINE: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 19 SPEECH ENGINE: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.2 INDEXING AND QUERY TOOLS
                    6.2.2.1 Analyzing queries in real time to boost market growth
                               TABLE 20 INDEXING AND QUERY TOOLS: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 21 INDEXING AND QUERY TOOLS: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.3 REPORTING AND VISUALIZATION TOOLS
                    6.2.3.1 Reporting and visualization tools to filter out customer conversation details
                               TABLE 22 REPORTING AND VISUALIZATION TOOLS: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 23 REPORTING AND VISUALIZATION TOOLS: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.4 ROOT CAUSE ANALYSIS
                    6.2.4.1 Speech analytics to determine root cause of any problems in real-time to improve quality
                               TABLE 24 ROOT CAUSE ANALYSIS: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 25 ROOT CAUSE ANALYSIS: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.5 CONTACT CENTRE SOFTWARE
                    6.2.5.1 Speech analytics to add value to call centers
                               TABLE 26 CONTACT CENTRE SOFTWARE: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 27 CONTACT CENTRE SOFTWARE: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.6 OTHER SOLUTIONS
                    TABLE 28 OTHER SOLUTIONS: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 29 OTHER SOLUTIONS: MARKET, BY REGION, 2022–2027 (USD MILLION)
    6.3 SERVICES 
           6.3.1 END-TO-END DEPLOYMENT TO MAXIMIZE VALUE OF ENTERPRISE INVESTMENTS
                    TABLE 30 MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                    TABLE 31 MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                    TABLE 32 SERVICES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 33 SERVICES: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.3.2 PROFESSIONAL SERVICES
                    6.3.2.1 Rising need to ensure smooth project management
                               FIGURE 39 TRAINING AND CONSULTING SERVICES TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                               TABLE 34 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                               TABLE 35 MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
                               TABLE 36 PROFESSIONAL SERVICES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 37 PROFESSIONAL SERVICES: MARKET, BY REGION, 2022–2027 (USD MILLION)
                    6.3.2.2 Training and Consulting
                               6.3.2.2.1 Organizations to look for customized solutions based on business needs and market trends
                               TABLE 38 TRAINING AND CONSULTING: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 39 TRAINING AND CONSULTING: MARKET, BY REGION, 2022–2027 (USD MILLION)
                    6.3.2.3 System Integration and Implementation
                               6.3.2.3.1 Requirement of connectors and back-end integration capabilities
                               TABLE 40 SYSTEM INTEGRATION AND IMPLEMENTATION: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 41 SYSTEM INTEGRATION AND IMPLEMENTATION: MARKET, BY REGION, 2022–2027 (USD MILLION)
                    6.3.2.4 Support and Maintenance
                               6.3.2.4.1 Organizations to use on-premises deployment model for speech analytics solutions
                               TABLE 42 SUPPORT AND MAINTENANCE: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 43 SUPPORT AND MAINTENANCE: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.3.3 MANAGED SERVICES
                    6.3.3.1 Managed service providers to offer technical expertise and service regardless of geographical location
                               TABLE 44 MANAGED SERVICES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 45 MANAGED SERVICES: MARKET, BY REGION, 2022–2027 (USD MILLION)
 
7 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION (Page No. - 124)
    7.1 INTRODUCTION 
           7.1.1 BUSINESS FUNCTION: MARKET DRIVERS
                    FIGURE 40 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 46 MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                    TABLE 47 MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
    7.2 FINANCE AND ACCOUNTING 
           7.2.1 SPEECH ANALYTICS SOFTWARE TO AGGREGATE ACTIONABLE DATA REGARDING CUSTOMERS AND MARKET
                    TABLE 48 FINANCE AND ACCOUNTING: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 49 FINANCE AND ACCOUNTING: MARKET, BY REGION, 2022–2027 (USD MILLION)
    7.3 SALES AND MARKETING 
           7.3.1 SPEECH ANALYTICS TO CREATE COMPLETE PICTURE OF MARKETING ECOSYSTEM
                    TABLE 50 SALES AND MARKETING: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 51 SALES AND MARKETING: MARKET BY REGION, 2022–2027 (USD MILLION)
    7.4 CONTACT CENTER 
           7.4.1 CALL CENTERS TO ENSURE POSITIVE BRAND EXPERIENCE AT EVERY TOUCHPOINT
                    TABLE 52 CONTACT CENTER: MARKET BY REGION, 2017–2021 (USD MILLION)
                    TABLE 53 CONTACT CENTER: MARKET BY REGION, 2022–2027 (USD MILLION)
    7.5 OPERATIONS AND SUPPLY CHAIN 
           7.5.1 COMPANIES TO STREAMLINE BUSINESS OPERATIONS AND ENHANCE CUSTOMER EXPERIENCE
                    TABLE 54 OPERATIONS AND SUPPLY CHAIN: MARKET BY REGION, 2017–2021 (USD MILLION)
                    TABLE 55 OPERATIONS AND SUPPLY CHAIN: MARKET BY REGION, 2022–2027 (USD MILLION)
    7.6 HR 
           7.6.1 SPEECH ANALYTICS TO OFFER PRACTICAL APPROACH TO FILTER APPLICANTS QUICKLY
                    TABLE 56 HR: MARKET BY REGION, 2017–2021 (USD MILLION)
                    TABLE 57 HR: MARKET BY REGION, 2022–2027 (USD MILLION)
 
8 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE (Page No. - 132)
    8.1 INTRODUCTION 
           8.1.1 ORGANIZATION SIZE: MARKET DRIVERS
                    TABLE 58 MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION)
                    TABLE 59 MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
    8.2 LARGE ENTERPRISES 
           8.2.1 NEED TO OPTIMIZE OPERATIONS AND BUSINESS PRACTICES TO GAIN MAXIMUM COST BENEFITS
                    TABLE 60 LARGE ENTERPRISES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 61 LARGE ENTERPRISES: MARKET, BY REGION, 2022–2027 (USD MILLION)
    8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 
           8.3.1 GROWING TREND OF REMOTE WORK TO MONITOR MISSION-CRITICAL COMMUNICATION
                    TABLE 62 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 63 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET, BY REGION, 2022–2027 (USD MILLION)
 
9 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE (Page No. - 137)
    9.1 INTRODUCTION 
           9.1.1 DEPLOYMENT MODE: MARKET DRIVERS
                    FIGURE 42 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 64 MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                    TABLE 65 MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
    9.2 ON-PREMISES 
           9.2.1 INSTALLATION OF SPEECH ANALYTICS SOLUTIONS AND SERVICES IN PREMISES OF ORGANIZATION
                    TABLE 66 ON-PREMISES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 67 ON-PREMISES: MARKET BY REGION, 2022–2027 (USD MILLION)
    9.3 CLOUD 
           9.3.1 CLOUD-BASED SOLUTIONS TO DELIVER HIGHER SCALABILITY
                    TABLE 68 CLOUD: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 69 CLOUD: MARKET, BY REGION, 2022–2027 (USD MILLION)
 
10 SPEECH ANALYTICS MARKET, BY APPLICATION (Page No. - 142)
     10.1 INTRODUCTION 
             10.1.1 APPLICATION: MARKET DRIVERS
                       FIGURE 43 SENTIMENT ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                       TABLE 70 MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                       TABLE 71 MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
     10.2 CUSTOMER EXPERIENCE MANAGEMENT 
             10.2.1 SPEECH ANALYTICS ENABLE BUSINESSES TO PERFORM POWERFUL REAL-TIME IMPROVEMENTS TO CUSTOMER EXPERIENCES
                       TABLE 72 CUSTOMER EXPERIENCE MANAGEMENT: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 73 CUSTOMER EXPERIENCE MANAGEMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.3 QUALITY MANAGEMENT 
             10.3.1 SPEECH ANALYTICS TO ANALYZE CONSUMER INTERACTIONS USING ADVANCED NLP TECHNOLOGY COUPLED WITH AI AND ML
                       TABLE 74 QUALITY MANAGEMENT: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 75 QUALITY MANAGEMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.4 CALL MONITORING AND SUMMARIZATION 
             10.4.1 CALL MONITORING AND SUMMARIZATION TO ANALYZE RECORDED VOICE OR SPEECH DATA
                       TABLE 76 CALL MONITORING AND SUMMARIZATION: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 77 CALL MONITORING AND SUMMARIZATION: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.5 AGENT PERFORMANCE MANAGEMENT 
             10.5.1 AGENT PERFORMANCE MANAGEMENT TO TRANSCRIBE RECORDED CALLS TO DIGITAL TEXT
                       TABLE 78 AGENT PERFORMANCE MANAGEMENT: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 79 AGENT PERFORMANCE MANAGEMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.6 RISK AND COMPLIANCE MANAGEMENT 
             10.6.1 RISK AND COMPLIANCE MANAGEMENT TO ASSIST CONTACT CENTER AGENTS UNDERSTAND POLICIES AND TEMPLATES
                       TABLE 80 RISK AND COMPLIANCE MANAGEMENT: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 81 RISK AND COMPLIANCE MANAGEMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.7 SENTIMENT ANALYSIS 
             10.7.1 SENTIMENT ANALYSIS TO SYSTEMATICALLY IDENTIFY, EXTRACT, QUANTIFY, AND ANALYZE CUSTOMER INTENT
                       TABLE 82 SENTIMENT ANALYSIS: SPEECH ANALYSIS MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 83 SENTIMENT ANALYSIS: SPEECH ANALYSIS MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.8 OTHER APPLICATIONS 
               TABLE 84 OTHER APPLICATIONS: MARKET, BY REGION, 2017–2021 (USD MILLION)
               TABLE 85 OTHER APPLICATIONS: MARKET, BY REGION, 2022–2027 (USD MILLION)
 
11 SPEECH ANALYTICS MARKET, BY VERTICAL (Page No. - 154)
     11.1 INTRODUCTION 
             11.1.1 VERTICAL: MARKET DRIVERS
             11.1.2 SPEECH ANALYTICS: ENTERPRISE USE CASES
                       FIGURE 44 HEALTHCARE AND LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                       TABLE 86 MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 87 MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
     11.2 BFSI 
             11.2.1 SPEECH ANALYTICS SOLUTIONS TO DETECT MARKET MANIPULATION AND INVESTIGATE THREATS
                       TABLE 88 BFSI: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 89 BFSI: MARKET, BY REGION, 2022–2027 (USD MILLION)
     11.3 TELECOM 
             11.3.1 SPEECH ANALYTICS SOLUTIONS TO RESOLVE CUSTOMER QUERIES IN REAL-TIME
                       TABLE 90 TELECOM: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 91 TELECOM: MARKET, BY REGION, 2022–2027 (USD MILLION)
     11.4 RETAIL AND ECOMMERCE 
             11.4.1 RISING NEED TO ENHANCE CUSTOMER EXPERIENCE, EMPLOYEE EFFICIENCY, AND STREAMLINE BUSINESS FUNCTIONS
                       TABLE 92 RETAIL AND ECOMMERCE: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 93 RETAIL AND ECOMMERCE: MARKET, BY REGION, 2022–2027 (USD MILLION)
     11.5 AUTOMOTIVE AND TRANSPORTATION 
             11.5.1 SPEECH TECHNOLOGY TO REVOLUTIONIZE AUTOMOTIVE AND TRANSPORTATION INDUSTRY
                       TABLE 94 AUTOMOTIVE AND TRANSPORTATION: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 95 AUTOMOTIVE AND TRANSPORTATION: MARKET, BY REGION, 2022–2027 (USD MILLION)
     11.6 IT AND ITES 
             11.6.1 RISING NEED TO IMPROVE STRATEGIC OUTCOME AND CUSTOMER SATISFACTION TO BOOST MARKET GROWTH
                       TABLE 96 IT AND ITES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 97 IT AND ITES: MARKET, BY REGION, 2022–2027 (USD MILLION)
     11.7 HEALTHCARE AND LIFE SCIENCES 
             11.7.1 SPEECH ANALYTICS TO IMPROVE PATIENTS’ EXPERIENCE BY ANALYZING INTERACTION CALLS IN REAL-TIME
                       TABLE 98 HEALTHCARE AND LIFE SCIENCES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 99 HEALTHCARE AND LIFE SCIENCES: MARKET, BY REGION, 2022–2027 (USD MILLION)
     11.8 MEDIA AND ENTERTAINMENT 
             11.8.1 SPEECH ANALYTICS SOLUTIONS TO ENABLE CONTENT PRODUCERS ENHANCE USER EXPERIENCE
                       TABLE 100 MEDIA AND ENTERTAINMENT: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 101 MEDIA AND ENTERTAINMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)
     11.9 TRAVEL AND HOSPITALITY 
             11.9.1 GROWING DEMAND TO STREAMLINE CUSTOMER EXPERIENCES TO BOOST DEMAND FOR SPEECH ANALYTICS SOLUTIONS
                       TABLE 102 TRAVEL AND HOSPITALITY: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 103 TRAVEL AND HOSPITALITY: MARKET, BY REGION, 2022–2027 (USD MILLION)
     11.10 OTHER VERTICALS 
               TABLE 104 OTHER VERTICALS: MARKET, BY REGION, 2017–2021 (USD MILLION)
               TABLE 105 OTHER VERTICALS: MARKET, BY REGION, 2022–2027 (USD MILLION)
 
12 SPEECH ANALYTICS MARKET, BY REGION (Page No. - 170)
     12.1 INTRODUCTION 
               FIGURE 45 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
               FIGURE 46 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
               TABLE 106 MARKET, BY REGION, 2017–2021 (USD MILLION)
               TABLE 107 MARKET, BY REGION, 2022–2027 (USD MILLION)
     12.2 NORTH AMERICA 
             12.2.1 NORTH AMERICA: MARKET DRIVERS
             12.2.2 NORTH AMERICA: IMPACT OF RECESSION
                       FIGURE 47 NORTH AMERICA: SPEECH ANALYTICS MARKET SNAPSHOT
                       TABLE 108 NORTH AMERICA: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 109 NORTH AMERICA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 110 NORTH AMERICA: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 111 NORTH AMERICA: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 112 NORTH AMERICA: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 113 NORTH AMERICA: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 114 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                       TABLE 115 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
                       TABLE 116 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 117 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 118 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                       TABLE 119 NORTH AMERICA: MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                       TABLE 120 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 121 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 122 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION)
                       TABLE 123 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                       TABLE 124 NORTH AMERICA: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 125 NORTH AMERICA: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 126 NORTH AMERICA: MARKET, BY COUNTRY, 2017–2021 (USD MILLION)
                       TABLE 127 NORTH AMERICA: MARKET, BY COUNTRY, 2022–2027 (USD MILLION)
             12.2.3 US
                       12.2.3.1 Rapid adoption of cloud to fuel demand for cloud-based speech analytics solutions
                                   TABLE 128 US: MARKET SIZE, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 129 US: MARKET SIZE, BY COMPONENT, 2022–2027 (USD MILLION)
             12.2.4 CANADA
                       12.2.4.1 Specialized expertise from Canadian Universities to open potential for global vendors
                                   TABLE 130 CANADA: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 131 CANADA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
     12.3 EUROPE 
             12.3.1 EUROPE: MARKET DRIVERS
             12.3.2 EUROPE: IMPACT OF RECESSION
                       TABLE 132 EUROPE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 133 EUROPE: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 134 EUROPE: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 135 EUROPE: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 136 EUROPE: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 137 EUROPE: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 138 EUROPE: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                       TABLE 139 EUROPE: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 140 EUROPE: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 141 EUROPE: MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 142 EUROPE: MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                       TABLE 143 EUROPE: MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                       TABLE 144 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 145 EUROPE: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 146 EUROPE: MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION)
                       TABLE 147 EUROPE: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                       TABLE 148 EUROPE: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 149 EUROPE: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 150 EUROPE: MARKET, BY COUNTRY, 2017–2021 (USD MILLION)
                       TABLE 151 EUROPE: MARKET, BY COUNTRY, 2022–2027 (USD MILLION)
             12.3.3 UK
                       12.3.3.1 Need for cloud analytics and risk management to drive demand for MARKET
                                   TABLE 152 UK: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 153 UK: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
             12.3.4 GERMANY
                       12.3.4.1 Highly skilled labor force and strong infrastructure to drive market growth
                                   TABLE 154 GERMANY: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 155 GERMANY: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
             12.3.5 FRANCE
                       12.3.5.1 High-potential client base to drive market demand
                                   TABLE 156 FRANCE: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 157 FRANCE: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
             12.3.6 REST OF EUROPE
                       12.3.6.1 Rising demand for enhancing customer experience to drive market demand
                                   TABLE 158 REST OF EUROPE: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 159 REST OF EUROPE: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
     12.4 ASIA PACIFIC 
             12.4.1 ASIA PACIFIC: MARKET DRIVERS
             12.4.2 ASIA PACIFIC: IMPACT OF RECESSION
                       FIGURE 48 ASIA PACIFIC: SPEECH ANALYTICS MARKET SNAPSHOT
                       TABLE 160 ASIA PACIFIC: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 161 ASIA PACIFIC: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 162 ASIA PACIFIC: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 163 ASIA PACIFIC: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 164 ASIA PACIFIC: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 165 ASIA PACIFIC: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 166 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                       TABLE 167 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
                       TABLE 168 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 169 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 170 ASIA PACIFIC: MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                       TABLE 171 ASIA PACIFIC: MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                       TABLE 172 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 173 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 174 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION)
                       TABLE 175 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                       TABLE 176 ASIA PACIFIC: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 177 ASIA PACIFIC: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 178 ASIA PACIFIC: MARKET, BY COUNTRY, 2017–2021 (USD MILLION)
                       TABLE 179 ASIA PACIFIC: MARKET, BY COUNTRY, 2022–2027 (USD MILLION)
             12.4.3 INDIA
                       12.4.3.1 Rapid adoption of technologies to drive market growth
                                   TABLE 180 INDIA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 181 INDIA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                                   TABLE 182 INDIA: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                                   TABLE 183 INDIA: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                                   TABLE 184 INDIA: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 185 INDIA: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                                   TABLE 186 INDIA: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 187 INDIA: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
                                   TABLE 188 INDIA: MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                                   TABLE 189 INDIA: MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                                   TABLE 190 INDIA: MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 191 INDIA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 192 INDIA: MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION)
                                   TABLE 193 INDIA: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                                   TABLE 194 INDIA: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                                   TABLE 195 INDIA: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
             12.4.4 JAPAN
                       12.4.4.1 Rapid adoption of cutting-edge technologies to drive growth
                                   TABLE 196 JAPAN: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 197 JAPAN: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
             12.4.5 CHINA
                       12.4.5.1 Increasing investment and government initiatives for R&D activities to drive demand for MARKET
                                   TABLE 198 CHINA: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 199 CHINA: MARKET SIZE, BY COMPONENT, 2022–2027 (USD MILLION)
             12.4.6 REST OF ASIA PACIFIC
                       12.4.6.1 Various government initiatives to drive demand for speech analytics solutions
                                   TABLE 200 REST OF ASIA PACIFIC: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 201 REST OF ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2022–2027 (USD MILLION)
     12.5 MIDDLE EAST AND AFRICA 
             12.5.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS
             12.5.2 MIDDLE EAST AND AFRICA: IMPACT OF RECESSION
                       TABLE 202 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 203 MIDDLE EAST AND AFRICA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 204 MIDDLE EAST AND AFRICA: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 205 MIDDLE EAST AND AFRICA: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 206 MIDDLE EAST AND AFRICA: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 207 MIDDLE EAST AND AFRICA: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 208 MIDDLE EAST AND AFRICA: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                       TABLE 209 MIDDLE EAST AND AFRICA: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
                       TABLE 210 MIDDLE EAST AND AFRICA: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 211 MIDDLE EAST AND AFRICA: MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 212 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                       TABLE 213 MIDDLE EAST AND AFRICA: MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                       TABLE 214 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 215 MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 216 MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION, 2017–2021 (USD MILLION)
                       TABLE 217 MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                       TABLE 218 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 219 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 220 MIDDLE EAST AND AFRICA: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 221 MIDDLE EAST AND AFRICA: MARKET, BY REGION, 2022–2027 (USD MILLION)
             12.5.3 SAUDI ARABIA
                       12.5.3.1 Support by government to drive demand for speech analytics
                                   TABLE 222 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 223 SAUDI ARABIA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                                   TABLE 224 SAUDI ARABIA: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                                   TABLE 225 SAUDI ARABIA: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                                   TABLE 226 SAUDI ARABIA: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 227 SAUDI ARABIA: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                                   TABLE 228 SAUDI ARABIA: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 229 SAUDI ARABIA: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
                                   TABLE 230 SAUDI ARABIA: MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                                   TABLE 231 SAUDI ARABIA: MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                                   TABLE 232 SAUDI ARABIA: MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 233 SAUDI ARABIA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 234 SAUDI ARABIA: MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION)
                                   TABLE 235 SAUDI ARABIA: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                                   TABLE 236 SAUDI ARABIA: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                                   TABLE 237 SAUDI ARABIA: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
             12.5.4 UAE
                       12.5.4.1 Growing investment and ability to embrace emerging technologies to drive market growth
                                   TABLE 238 UAE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 239 UAE: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                                   TABLE 240 UAE: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                                   TABLE 241 UAE: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                                   TABLE 242 UAE: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 243 UAE: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                                   TABLE 244 UAE: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 245 UAE: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
                                   TABLE 246 UAE: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                                   TABLE 247 UAE: MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                                   TABLE 248 UAE: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 249 UAE: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 250 UAE: MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION)
                                   TABLE 251 UAE: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                                   TABLE 252 UAE: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                                   TABLE 253 UAE: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
             12.5.5 SOUTH AFRICA
                       12.5.5.1 Adoption of technological solutions and services to drive adoption of speech analytics solutions
                                   TABLE 254 SOUTH AFRICA: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 255 SOUTH AFRICA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
             12.5.6 QATAR
                       12.5.6.1 Initiatives taken by government and private players to boost market growth
                                   TABLE 256 QATAR: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 257 QATAR: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                                   TABLE 258 QATAR: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                                   TABLE 259 QATAR: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                                   TABLE 260 QATAR: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 261 QATAR: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                                   TABLE 262 QATAR: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 263 QATAR: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION)
                                   TABLE 264 QATAR: MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                                   TABLE 265 QATAR: MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                                   TABLE 266 QATAR: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 267 QATAR: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 268 QATAR: MARKET, BY ORGANIZATION, 2017–2021 (USD MILLION)
                                   TABLE 269 QATAR: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                                   TABLE 270 QATAR: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                                   TABLE 271 QATAR: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
             12.5.7 EGYPT
                       12.5.7.1 Fast-paced evolution of digital products and services to spur growth
                                   TABLE 272 EGYPT: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 273 EGYPT: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                                   TABLE 274 EGYPT: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                                   TABLE 275 EGYPT: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                                   TABLE 276 EGYPT: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 277 EGYPT: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                                   TABLE 278 EGYPT: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                                   TABLE 279 EGYPT: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
                                   TABLE 280 EGYPT: MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                                   TABLE 281 EGYPT: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                                   TABLE 282 EGYPT: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 283 EGYPT: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 284 EGYPT: MARKET, BY ORGANIZATION, 2017–2021 (USD MILLION)
                                   TABLE 285 EGYPT: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                                   TABLE 286 EGYPT: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                                   TABLE 287 EGYPT: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
             12.5.8 REST OF MIDDLE EAST AND AFRICA
                       TABLE 288 REST OF MIDDLE EAST AND AFRICA: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 289 REST OF MIDDLE EAST AND AFRICA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
     12.6 LATIN AMERICA 
             12.6.1 GOVERNMENT INITIATIVES AND LAWS TO PROVIDE OPPORTUNITIES
             12.6.2 LATIN AMERICA: MARKET DRIVERS
             12.6.3 LATIN AMERICA: IMPACT OF RECESSION
                       TABLE 290 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 291 LATIN AMERICA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 292 LATIN AMERICA: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 293 LATIN AMERICA: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 294 LATIN AMERICA: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 295 LATIN AMERICA: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 296 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION)
                       TABLE 297 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
                       TABLE 298 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 299 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 300 LATIN AMERICA: MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
                       TABLE 301 LATIN AMERICA: MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
                       TABLE 302 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 303 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 304 LATIN AMERICA: MARKET, BY ORGANIZATION, 2017–2021 (USD MILLION)
                       TABLE 305 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
                       TABLE 306 LATIN AMERICA: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 307 LATIN AMERICA: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 308 LATIN AMERICA: MARKET, BY COUNTRY, 2017–2021 (USD MILLION)
                       TABLE 309 LATIN AMERICA: MARKET, BY COUNTRY, 2022–2027 (USD MILLION)
             12.6.4 BRAZIL
                       12.6.4.1 Investment by startups in cutting-edge technologies to fuel demand for speech analytics
                                   TABLE 310 BRAZIL: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 311 BRAZIL: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
             12.6.5 MEXICO
                       12.6.5.1 Initiatives by government to promote emerging technologies and generate significant opportunity
                                   TABLE 312 MEXICO: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                                   TABLE 313 MEXICO: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
             12.6.6 REST OF LATIN AMERICA
                       TABLE 314 REST OF LATIN AMERICA: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 315 REST OF LATIN AMERICA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
 
13 COMPETITIVE LANDSCAPE (Page No. - 247)
     13.1 OVERVIEW 
     13.2 STRATEGIES ADOPTED BY KEY PLAYERS 
               TABLE 316 OVERVIEW OF STRATEGIES ADOPTED BY KEY SPEECH ANALYTICS VENDORS
     13.3 REVENUE ANALYSIS 
             13.3.1 HISTORICAL REVENUE ANALYSIS
                       FIGURE 49 HISTORICAL REVENUE ANALYSIS OF KEY PLAYERS, 2019–2021 (USD BILLION)
     13.4 MARKET SHARE ANALYSIS 
               FIGURE 50 MARKET SHARE ANALYSIS FOR KEY COMPANIES IN 2022
               TABLE 317 SPEECH ANALYTICS MARKET: DEGREE OF COMPETITION
     13.5 MARKET EVALUATION FRAMEWORK 
               FIGURE 51 MARKET EVALUATION FRAMEWORK: EXPANSIONS AND CONSOLIDATIONS IN MARKET BETWEEN 2019 & 2022
     13.6 COMPANY EVALUATION QUADRANT 
             13.6.1 STARS
             13.6.2 EMERGING LEADERS
             13.6.3 PERVASIVE PLAYERS
             13.6.4 PARTICIPANTS
                       FIGURE 52 KEY MARKET PLAYERS, COMPANY EVALUATION QUADRANT, 2022
     13.7 COMPETITIVE BENCHMARKING 
             13.7.1 COMPANY PRODUCT FOOTPRINT
                       FIGURE 53 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS
                       FIGURE 54 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS
                       TABLE 318 SPEECH ANALYTICS MARKET: COMPETITIVE BENCHMARKING OF KEY PLAYERS, 2021
     13.8 STARTUPS/SMES EVALUATION QUADRANT 
             13.8.1 PROGRESSIVE COMPANIES
             13.8.2 RESPONSIVE COMPANIES
             13.8.3 DYNAMIC COMPANIES
             13.8.4 STARTING BLOCKS
                       FIGURE 55 STARTUPS/SMES SPEECH ANALYTICS PLAYERS, COMPANY EVALUATION QUADRANT, 2022
     13.9 STARTUPS/SMES COMPETITIVE BENCHMARKING 
             13.9.1 COMPANY PRODUCT FOOTPRINT
                       FIGURE 56 PRODUCT PORTFOLIO ANALYSIS OF STARTUPS/SMES
                       FIGURE 57 BUSINESS STRATEGY EXCELLENCE OF STARTUPS/SMES
                       TABLE 319 MARKET: COMPETITIVE BENCHMARKING OF STARTUPS/SMES, 2021
                       TABLE 320 SPEECH ANALYTICS MARKET: DETAILED LIST OF KEY STARTUPS/SMES
     13.10 COMPETITIVE SCENARIO AND TRENDS 
             13.10.1 PRODUCT LAUNCHES
                       TABLE 321 SERVICE/PRODUCT LAUNCHES, 2019–2022
             13.10.2 DEALS
                       TABLE 322 DEALS, 2019–2022
 
14 COMPANY PROFILES (Page No. - 270)
     14.1 INTRODUCTION 
     14.2 KEY PLAYERS 
(Business Overview, Products/Services/Solutions Offered, MnM View, Key Strengths and Right to Win, Strategic Choices Made, Weaknesses and Competitive Threats, Recent Developments)*
             14.2.1 NICE
                       TABLE 323 NICE: BUSINESS OVERVIEW
                       FIGURE 58 NICE: COMPANY SNAPSHOT
                       TABLE 324 NICE: SOLUTIONS/SERVICES OFFERED
                       TABLE 325 NICE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 326 NICE: DEALS
             14.2.2 VERINT
                       TABLE 327 VERINT: BUSINESS OVERVIEW
                       FIGURE 59 VERINT: COMPANY SNAPSHOT
                       TABLE 328 VERINT: SOLUTIONS/SERVICES OFFERED
                       TABLE 329 VERINT: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 330 VERINT: DEALS
             14.2.3 AVAYA
                       TABLE 331 AVAYA: BUSINESS OVERVIEW
                       FIGURE 60 AVAYA: COMPANY SNAPSHOT
                       TABLE 332 AVAYA: SOLUTIONS/SERVICES OFFERED
                       TABLE 333 AVAYA: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 334 AVAYA: DEALS
             14.2.4 OPENTEXT
                       TABLE 335 OPENTEXT: BUSINESS OVERVIEW
                       FIGURE 61 OPENTEXT: COMPANY SNAPSHOT
                       TABLE 336 OPENTEXT: SOLUTIONS/SERVICES OFFERED
                       TABLE 337 OPENTEXT: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 338 OPENTEXT: DEALS
             14.2.5 GOOGLE
                       TABLE 339 GOOGLE: BUSINESS OVERVIEW
                       FIGURE 62 GOOGLE: COMPANY SNAPSHOT
                       TABLE 340 GOOGLE: SOLUTIONS/SERVICES OFFERED
                       TABLE 341 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 342 GOOGLE: DEALS
             14.2.6 VONAGE
                       TABLE 343 VONAGE: BUSINESS OVERVIEW
                       TABLE 344 VONAGE: SOLUTIONS/SERVICES OFFERED
                       TABLE 345 VONAGE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 346 VONAGE: DEALS
             14.2.7 GENESYS
                       TABLE 347 GENESYS: BUSINESS OVERVIEW
                       TABLE 348 GENESYS: SOLUTIONS/SERVICES OFFERED
                       TABLE 349 GENESYS: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 350 GENESYS: DEALS
             14.2.8 CALABRIO
                       TABLE 351 CALABRIO: BUSINESS OVERVIEW
                       TABLE 352 CALABRIO: SOLUTIONS/SERVICES OFFERED
                       TABLE 353 CALABRIO: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 354 CALABRIO: DEALS
             14.2.9 CALLMINER
                       TABLE 355 CALLMINER: BUSINESS OVERVIEW
                       TABLE 356 CALLMINER: SOLUTIONS/SERVICES OFFERED
                       TABLE 357 CALLMINER: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 358 CALLMINER: DEALS
             14.2.10 ALMAWAVE
                       TABLE 359 ALMAWAVE: BUSINESS OVERVIEW
                       FIGURE 63 ALMAWAVE: COMPANY SNAPSHOT
                       TABLE 360 ALMAWAVE: SOLUTIONS/SERVICES OFFERED
                       TABLE 361 ALMAWAVE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 362 ALMAWAVE: DEALS
             14.2.11 AWS
                       TABLE 363 AWS: BUSINESS OVERVIEW
                       FIGURE 64 AWS: COMPANY SNAPSHOT
                       TABLE 364 AWS: SOLUTIONS/SERVICES OFFERED
                       TABLE 365 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 366 AWS: DEALS
*Business Overview, Products/Services/Solutions Offered, MnM View, Key Strengths and Right to Win, Strategic Choices Made, Weaknesses and Competitive Threats, Recent Developments might not be captured in case of unlisted companies.
               14.2.12 QUALTRICS
               14.2.13 TALKDESK
               14.2.14 ALVARIA
               14.2.15 CASTEL
               14.2.16 VOICEBASE
               14.2.17 INTELLIGENT VOICE
               14.2.18 CALLERTRACKINGMETRICS
               14.2.19 FIVE9
               14.2.20 3CLOGIC
     14.3 STARTUP/SME PROFILES 
             14.3.1 CLOUDTALK
             14.3.2 DEEPGRAM
             14.3.3 GNANI.AI
             14.3.4 OBSERVE.AI
             14.3.5 SPEECHTECH
             14.3.6 SPEECH-I LTD
             14.3.7 BATVOICE
             14.3.8 KWANTICS
             14.3.9 SPEECH VILLAGE
             14.3.10 SALESKEN
 
15 APPENDIX (Page No. - 317)
     15.1 DISCUSSION GUIDE 
     15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 
     15.3 CUSTOMIZATION OPTIONS 
     15.4 RELATED REPORTS 
     15.5 AUTHOR DETAILS 

The research study for the Speech analytics market involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred Speech analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.

Secondary Research

The market size of companies offering Speech analytics and services was arrived at based on secondary data available through paid and unpaid sources. It was also arrived at by analyzing major companies' product portfolios and rating them based on their performance and quality.

In the secondary research process, various sources were referred to for identifying and collecting information for this study. Secondary sources included annual reports, press releases, and investor presentations of companies; white papers, journals, and certified publications; and articles from recognized authors, directories, and databases. The data was also collected from other secondary sources, such as journals, government websites, blogs, and vendor's websites. Additionally, Speech analytics spending of various countries was extracted from the respective sources. Secondary research was mainly used to obtain key information related to the industry’s value chain and supply chain to identify key players based on solutions, services, market classification, and segmentation according to offerings of major players, industry trends related to solutions, services, deployment modes, business functions, applications, verticals, and regions, and key developments from both market- and technology-oriented perspectives.

Primary Research

In the primary research process, various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, including Chief Experience Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and Speech analytics expertise; related key executives from Speech analytics solution vendors, SIs, professional service providers, and industry associations; and key opinion leaders.

Primary interviews were conducted to gather insights, such as market statistics, revenue data collected from solutions and services, market breakups, market size estimations, market forecasts, and data triangulation. Primary research also helped in understanding various trends related to technologies, applications, deployments, and regions. Stakeholders from the demand side, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Strategy Officers (CSOs), and end users using speech analytics solutions, were interviewed to understand the buyer’s perspective on suppliers, products, service providers, and their current usage of Speech analytics solutions and services, which would impact the overall Speech analytics market.

The following is the breakup of primary profiles:

Speech Analytics Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

In this approach for market estimation, key Speech analytics and service vendors such as NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), Five9 (US), 3CLogic (US), CloudTalk (US), Deepgram (US), Gnani.ai (India), Observe.ai (US), SpeechTech (US), Speech-I-Ltd (UK), Batvoice AI (France), Kwantics (India), Speech Village (UK), Salesken (US), and Enthu.AI (India) were identified. These vendors contribute nearly 45%–55% to the global Speech analytics market. After confirming these companies through primary interviews with industry experts, their total revenue through annual reports, Securities and Exchange Commission (SEC) filings, and paid databases was estimated. The revenue pertaining to Business Units (BUs) that offer Speech analytics solutions was identified through similar sources. Then through primaries, the data of revenue generated from specific speech analytics solutions was collected. The collective revenue of key companies that offer speech analytics solutions comprises 40%–50% of the market, which was again confirmed through primary interviews with industry experts.

  • The pricing trend is assumed to vary over time.
  • All the forecasts are made with the standard assumption that the accepted currency is USD.
  • For the conversion of various currencies to USD, average historical exchange rates are used according to the year specified. For all the historical and current exchange rates required for calculations and currency conversions, the US Internal Revenue Service's website is used.
  • All the forecasts are made under the standard assumption that the globally accepted currency USD remains constant during the next five years.
  • Vendor-side analysis: The market size estimates of associated solutions and services are factored in from the vendor side by assuming an average of licensing and subscription-based models of leading and innovative vendors in the market.

Demand/end-user analysis: End users operating in verticals across regions are analyzed in terms of market spending on Speech analytics based on some of the key use cases. These factors for the Speech analytics industry per region are separately analyzed, and the average spending was extrapolated with an approximation based on assumed weightage. This factor is derived by averaging various market influencers, including recent developments, regulations, mergers and acquisitions, enterprise/SME adoption, start-up ecosystem, IT spending, technology propensity and maturity, use cases, and the estimated number of organizations per region.

Data Triangulation

Based on the market numbers, the regional split was determined by primary and secondary sources. The procedure included the analysis of the Speech analytics market’s regional penetration. Based on secondary research, the regional spending on Information and Communications Technology (ICT), socio-economic analysis of each country, strategic vendor analysis of major Speech analytics providers, and organic and inorganic business development activities of regional and global players were estimated. With the data triangulation procedure and data validation through primaries, the exact values of the overall Speech analytics market size and segments’ size were determined and confirmed using the study.

Report Objectives

  • To define, describe, and predict the speech analytics market by component (solutions and services), deployment mode, business function, applications, organization size, verticals, and region.
  • To provide detailed information related to major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth.
  • To analyze the micro markets with respect to individual growth trends, prospects, and their contribution to the total market
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the speech analytics market
  • To analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders.
  • To forecast the market size of segments for five main regions: North America, Europe, Asia Pacific, Middle East and Africa, and Latin America
  • To profile key players and comprehensively analyze their market rankings and core competencies.
  • To analyze competitive developments, such as partnerships, new product launches, and mergers and acquisitions, in the Speech analytics market
  • To analyze the impact of recession across all the regions across the speech analytics market

Customization Options

With the given market data, MarketsandMarkets offers customizations as per your company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product quadrant, which gives a detailed comparison of the product portfolio of each company.

Geographic Analysis

  • Further breakup of the North American speech analytics market
  • Further breakup of the European market
  • Further breakup of the Asia Pacific market
  • Further breakup of the Middle East and Africa market
  • Further breakup of the Latin America market

Company Information

  • Detailed analysis and profiling of additional market players (up to five)
Custom Market Research Services

We will customize the research for you, in case the report listed above does not meet with your exact requirements. Our custom research will comprehensively cover the business information you require to help you arrive at strategic and profitable business decisions.

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Jan, 2023
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