Telecom Service Assurance Market by Software (Probe Monitoring, Fault & Event Management, Quality & Service Management, Network Performance Monitoring, and Workforce Management), Service, Organization Size, Deployment Type - Global Forecast to 2021

The telecom service assurance market size is estimated to grow from USD 4.30 Billion in 2016 to USD 7.01 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.3%. The need for high optimization & increased cost savings, voluminous increase in the number of subscribers, and ability to measure the performance of a service & Quality of Service (QoS) are some of the factors fueling the growth of the market across the globe. The base year considered for this study is 2015 and the forecast period considered is 2016–2021.

Objectives of the Study

• To define, describe, and forecast the global telecom service assurance market on the basis of solutions (software and service), deployment types, organization size, and regions
• To provide a detailed information regarding the major factors influencing the growth of the market (drivers, restraints, opportunities, and challenges)
• To forecast the market size and growth rate of market segments with respect to five main regions: North America, Europe, Asia-Pacific (APAC), Middle East & Africa (MEA), and Latin America
• To analyze the opportunities in the market for stakeholders and provide company profiles of the key players in the market to comprehensively analyze the core competencies and draw competitive landscape for the market
• To track and analyze competitive developments, such as Mergers & Acquisitions (M&A), new product developments, and Research & Development (R&D) activities in the market

The research methodology used to estimate and forecast the telecom service assurance market begins with capturing data on key vendor revenues through secondary sources, such as annual reports, press releases, associations such as Groupe Spéciale Mobile Association (GSMA), and databases such as Factiva, BusinessWeek, company websites, and news articles. The vendor offerings are also taken into consideration to determine the market segmentation. The bottom-up procedure is employed to arrive at the overall market size of the global market from the revenue of the key players in the market. After arriving at the overall market size, the total market is split into several segments and subsegments, which are then verified through primary research by conducting extensive interviews with key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. The data triangulation and market breakdown procedures are employed to complete the overall market engineering process and arrive at the exact statistics for all segments. The breakdown of primary profiles is depicted in the figure below:

To know about the assumptions considered for the study, download the pdf brochure

The telecom service assurance ecosystem comprises telecom service assurance solution providers, such as CA Technologies (New York, U.S.), Ericsson (Kista, Stockholm), Hewlett Packard Enterprise (HPE) Company (California, U.S.), NEC Corporation (Tokyo, Japan), Nokia Corporation (Espoo, Finland), Accenture (Chicago, Illinois, U.S.), Amdocs Inc. (Missouri, U.S.), Comarch S.A. (Kraków, Poland), Huawei Technologies Co. Ltd. (Shenzhen, China), IBM (New York, U.S.), MYCOM OSI (Berkshire, U.K.), NetScout Systems, Inc. (Massachusetts, U.S.), Oracle Corporation (California, U.S.), Spirent Communications PLC (Crawley, U.K.), Tata Consultancy Services Limited (Mumbai, India), TEOCO Corporation (Virginia, U.S.), Viavi Solutions Inc. (California, U.S.), and ZTE Corporation (Shenzhen, China). Other stakeholders of the telecom service assurance market include Communication Service Providers (CSPs), Mobile Network Operators (MNOs), Mobile Virtual Network Operators (MVNOs), Mobile Virtual Network Enablers (MVNEs), Mobile Virtual Network Aggregators (MVNAs), and system integrators.

Key Target Audience

• Telecom service assurance solution providers
• CSPs
• Telecom equipment providers
• MNOs
• MVNAs
• MVNOs
• MVNEs
• Cloud service providers
• System integrators
• Research organizations
• Consulting companies
• Government agencies

“The research study answers several questions for the stakeholders, primarily which market segments to focus in the next two to five years for prioritizing the efforts and investments.”

Scope of the Report

The research report categorizes the telecom service assurance market to forecast the revenues and analyze the trends in each of the following submarkets:

By Solution

• Software
  • Probe monitoring
  • Fault and event management
  • Quality and service management
  • Network performance monitoring
  • Workforce management
• Service
  • Professional services
    • Planning and consulting
    • Operations and maintenance
    • System integration
  • Managed services

By Organization Size

• Small and Medium Enterprises (SMEs)
• Large enterprises

By Deployment Type

• On-premises
• Cloud

By Region

• North America
• Europe
• MEA
• APAC
• Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations based on the company-specific needs. The following customization options are available for the report:

Geographic Analysis

• Further breakdown of the APAC market into countries contributing 75% to the regional market size
• Further breakdown of the North American market into countries contributing 75% to the regional market size
• Further breakdown of the Latin American market into countries contributing 75% to the regional market size
• Further breakdown of the MEA market into countries contributing 75% to the regional market size
• Further breakdown of the European market into countries contributing 75% to the regional market size

Company Information

Detailed analysis and profiling of additional market players (up to 5).

Table of Contents

1 Introduction (Page No. - 14)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered for the Study
    1.4 Currency
    1.5 Limitations
    1.6 Stakeholders

2 Research Methodology (Page No. - 18)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Key Industry Insights
                    2.1.2.3 Breakdown of Primaries
    2.2 Market Size Estimation
    2.3 Market Breakdown and Data Triangulation
    2.4 Research Assumptions

3 Executive Summary (Page No. - 26)

4 Premium Insights (Page No. - 30)
    4.1 Attractive Market Opportunities in the Telecom Service Assurance Market
    4.2 Market Share of Top Three Software and Regions
    4.3 Lifecycle Analysis, By Region, 2016
    4.4 Market Investment Scenario
    4.5 Telecom Service Assurance Market: By Professional Service

5 Market Overview (Page No. - 34)
    5.1 Introduction
    5.2 Market Segmentation
           5.2.1 By Solution
           5.2.2 By Software
           5.2.3 By Service
           5.2.4 By Organization Size
           5.2.5 By Deployment Type
           5.2.6 By Region
    5.3 Market Dynamics
           5.3.1 Drivers
                    5.3.1.1 Voluminous Increase in the Number of Subscribers
                    5.3.1.2 Need for High Optimization and Increased Cost Savings
                    5.3.1.3 Ability to Measure the Performance of A Service and Qos
           5.3.2 Restraints
                    5.3.2.1 Resistance to Adoption of New Technologies
                    5.3.2.2 Data Privacy Issues
           5.3.3 Opportunities
                    5.3.3.1 Emergence of Highly Technical and Complex Technologies
                    5.3.3.2 Increased Competition in the Developed Regions
           5.3.4 Challenges
                    5.3.4.1 Lack of Support and Integration Concerns Across Multiple Vendors and Technologies

6 Industry Trends (Page No. - 42)
    6.1 Introduction
    6.2 Value Chain Analysis
    6.3 Ecosystem
    6.4 Strategic Benchmarking

7 Telecom Service Assurance Market Analysis, By Solution (Page No. - 46)
    7.1 Introduction
    7.2 Software
           7.2.1 Probe Monitoring
           7.2.2 Fault and Event Management
           7.2.3 Quality and Service Management
           7.2.4 Network Performance Monitoring
           7.2.5 Workforce Management
    7.3 Services
           7.3.1 Professional Services
                    7.3.1.1 Planning and Consulting Services
                    7.3.1.2 Operation and Maintenance Services
                    7.3.1.3 System Integration Services
           7.3.2 Managed Services

8 Telecom Service Assurance Market Analysis, By Organization Size (Page No. - 57)
    8.1 Introduction
    8.2 Large Enterprises
    8.3 SMES

9 Telecom Service Assurance Market Analysis, By Deployment Type (Page No. - 61)
    9.1 Introduction
    9.2 On-Premises
    9.3 Cloud

10 Geographic Analysis (Page No. - 65)
     10.1 Introduction
     10.2 North America
             10.2.1 U.S.
             10.2.2 Canada
     10.3 Europe
     10.4 APAC
     10.5 MEA
     10.6 Latin America

11 Competitive Landscape (Page No. - 89)
     11.1 Introduction
     11.2 Growth Strategies
     11.3 Telecom Service Assurance Market: Vendor Analysis
             11.3.1 Partnerships, Agreements, Contracts, and Collaborations
             11.3.2 New Product Launches
             11.3.3 Mergers and Acquisitions

12 Company Profiles (Page No. - 97)
(Business Overview, Products/Solutions/Services Offered, Recent Developments, MnM View, SWOT Analysis) *
     12.1 Introduction
     12.2 CA Technologies
     12.3 Ericsson
     12.4 HPE Company
     12.5 NEC Corporation
     12.6 Nokia Corporation
     12.7 Accenture
     12.8 Amdocs Inc.
     12.9 Comarch S.A.
     12.10 Huawei Technologies Co., Ltd.
     12.11 IBM
     12.12 Mycom OSI
     12.13 Netscout
     12.14 Oracle Corporation
     12.15 Spirent Communications PLC.
     12.16 TCS
     12.17 Teoco Corporation
     12.18 Viavi
     12.19 ZTE Corporation

*Details on Business Overview, Products/Solutions/Services Offered, Recent Developments, MnM View, SWOT Analysis Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 139)
     13.1 Other Key Developments
             13.1.1 New Product Launches, 2013–2016
             13.1.2 Partnerships, Agreements, Contracts, and Collaborations, 2013–2016
     13.2 Discussion Guide
     13.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.4 Introducing RT: Real-Time Market Intelligence
     13.5 Available Customizations
     13.6 Related Reports
     13.7 Author Details

List of Tables (68 Tables)

Table 1 Telecom Service Assurance Market Size and Growth Rate, 2014–2021 (USD Million, Yoy %)
Table 2 Market Size By Solution, 2014–2021 (USD Million)
Table 3 Market Size By Software, 2014–2021 (USD Million)
Table 4 Probe Monitoring: Market Size By Region, 2014–2021 (USD Million)
Table 5 Fault and Event Management: Market Size By Region, 2014–2021 (USD Million)
Table 6 Quality and Service Management: Market Size By Region, 2014–2021 (USD Million)
Table 7 Network Performance Monitoring: Market Size By Region, 2014–2021 (USD Million)
Table 8 Workforce Management: Market Size By Region, 2014–2021 (USD Million)
Table 9 Telecom Service Assurance Market Size, By Service, 2014–2021 (USD Million)
Table 10 Professional Services: Market Size, By Region, 2014–2021 (USD Million)
Table 11 Professional Services: Market Size, By Type, 2014–2021 (USD Million)
Table 12 Planning and Consulting Services: Market Size, By Region, 2014–2021 (USD Million)
Table 13 Operation and Maintenance Services: Market Size, By Region, 2014–2021 (USD Million)
Table 14 System Integration Services: Market Size, By Region, 2014–2021 (USD Million)
Table 15 Managed Services: Market Size, By Region, 2014–2021 (USD Million)
Table 16 Telecom Service Assurance Market Size, By Organization Size, 2014–2021 (USD Million)
Table 17 Large Enterprises: Market Size, By Region, 2014–2021 (USD Million)
Table 18 SMES: Market Size, By Region, 2014–2021 (USD Million)
Table 19 Telecom Service Assurance Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 20 On-Premises: Market Size, By Region, 2014–2021 (USD Million)
Table 21 Cloud: Market Size, By Region, 2014–2021 (USD Million)
Table 22 Telecom Service Assurance Market Size, By Region, 2014–2021 (USD Million)
Table 23 North America: Market Size, By Solution, 2014–2021 (USD Million)
Table 24 North America: Market Size, By Software, 2014–2021 (USD Million)
Table 25 North America: Market Size, By Service, 2014–2021 (USD Million)
Table 26 North America: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 27 North America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 28 North America: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 29 North America: Market Size, By Country, 2014–2021 (USD Million)
Table 30 U.S.: Telecom Service Assurance Market Size, By Solution, 2014–2021 (USD Million)
Table 31 U.S.: Market Size, By Software, 2014–2021 (USD Million)
Table 32 U.S.: Market Size, By Service, 2014–2021 (USD Million)
Table 33 U.S.: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 34 U.S.: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 35 U.S.: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 36 Canada: Market Size, By Solution, 2014–2021 (USD Million)
Table 37 Canada: Market Size, By Software, 2014–2021 (USD Million)
Table 38 Canada: Market Size, By Service, 2014–2021 (USD Million)
Table 39 Canada: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 40 Canada: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 41 Canada: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 42 Europe: Telecom Service Assurance Market Size, By Solution, 2014–2021 (USD Million)
Table 43 Europe: Market Size, By Software, 2014–2021 (USD Million)
Table 44 Europe: Market Size, By Service, 2014–2021 (USD Million)
Table 45 Europe: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 46 Europe: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 47 Europe: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 48 APAC: Telecom Service Assurance Market Size, By Solution, 2014–2021 (USD Million)
Table 49 APAC: Market Size, By Software, 2014–2021 (USD Million)
Table 50 APAC: Market Size, By Service, 2014–2021 (USD Million)
Table 51 APAC: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 52 APAC: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 53 APAC: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 54 MEA: Telecom Service Assurance Market Size, By Solution, 2014–2021 (USD Million)
Table 55 MEA: Market Size, By Software, 2014–2021 (USD Million)
Table 56 MEA: Market Size, By Service, 2014–2021 (USD Million)
Table 57 MEA: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 58 MEA: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 59 MEA: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 60 Latin America: Telecom Service Assurance Market Size, By Solution, 2014–2021 (USD Million)
Table 61 Latin America: Market Size, By Software, 2014–2021 (USD Million)
Table 62 Latin America: Market Size, By Service, 2014–2021 (USD Million)
Table 63 Latin America: Market Size, By Professional Service, 2014–2021 (USD Million)
Table 64 Latin America: Market Size, By Organization Size, 2014–2021 (USD Million)
Table 65 Latin America: Market Size, By Deployment Type, 2014–2021 (USD Million)
Table 66 Partnerships, Agreements, Contracts, and Collaborations, 2016
Table 67 New Product Launches, 2016–2017
Table 68 Mergers and Acquisitions, 2013–2017

List of Figures (62 Figures)

Figure 1 Global Telecom Service Assurance Market: Market Segmentation
Figure 2 Global Telecom Service Assurance Market: Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Data Triangulation
Figure 7 Global Market Assumptions
Figure 8 Telecom Service Assurance Market, By Solution (2016 vs 2021)
Figure 9 Market By Organization Size During the Forecast Period
Figure 10 North America is Estimated to Hold the Largest Market Share in 2016
Figure 11 Top Three Revenue Segments for the Market, 2016–2021
Figure 12 Ability to Measure the Performance of A Service and Qos is A Major Driving Factor for Growth of the Telecom Service Assurance Market (2016–2021)
Figure 13 Probe Monitoring Software and North America to Have the Largest Market Share in 2016
Figure 14 Regional Lifecycle Analysis: APAC is Expected to Enter the Growth Phase During the Forecast Period
Figure 15 Market Investment Scenario: APAC is Expected to Emerge as the Best Market for Investment in the Next Five Years
Figure 16 System Integration Service is Estimated to Have the Largest Market Size in 2016
Figure 17 Telecom Service Assurance Market Segmentation: By Solution
Figure 18 Market Segmentation By Software
Figure 19 Market Segmentation By Service
Figure 20 Market Segmentation By Organization Size
Figure 21 Market Segmentation By Deployment Type
Figure 22 Market Segmentation By Region
Figure 23 Market Drivers, Restraints, Opportunities, and Challenges
Figure 24 Telecom Service Assurance Market: Value Chain Analysis
Figure 25 Telecom Service Assurance Ecosystem
Figure 26 Strategic Benchmarking: Companies Adopted Partnerships, Acquisitions, and New Product Launches to Gain Competitive Advantage in the Market
Figure 27 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 28 Network Performance Monitoring Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 29 Professional Services Segment is Expected to Hold A Larger Market Size During the Forecast Period
Figure 30 SMES Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 31 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 32 APAC is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 33 Regional Snapshot: APAC is the Emerging Region in the Telecom Service Assurance Market
Figure 34 North America: Market Snapshot
Figure 35 APAC: Market Snapshot
Figure 36 Companies Adopted New Product Launches as the Key Growth Strategy
Figure 37 Product Offering Comparison
Figure 38 Business Strategy Comparison
Figure 39 Market Evaluation Framework
Figure 40 Battle for Market Share: Partnerships, Agreements, Contracts, and Collaborations Have Been the Key Strategy for Growth in the Telecom Service Assurance Market During 2014–2017
Figure 41 Geographic Revenue Mix of Top Market Players
Figure 42 CA Technologies: Company Snapshot
Figure 43 CA Technologies: SWOT Analysis
Figure 44 Ericsson: Company Snapshot
Figure 45 Ericsson: SWOT Analysis
Figure 46 HPE: Company Snapshot
Figure 47 HPE Company: SWOT Analysis
Figure 48 NEC Corporation: Company Snapshot
Figure 49 NEC Corporation: SWOT Analysis
Figure 50 Nokia Corporation: Company Snapshot
Figure 51 Nokia Corporation: SWOT Analysis
Figure 52 Accenture: Company Snapshot
Figure 53 Amdocs Inc.: Company Snapshot
Figure 54 Comarch S.A.: Company Snapshot
Figure 55 Huawei Technologies Co., Ltd.: Company Snapshot
Figure 56 IBM: Company Snapshot
Figure 57 Netscout : Company Snapshot
Figure 58 Oracle Corporation: Company Snapshot
Figure 59 Spirent Communications PLC: Company Snapshot
Figure 60 TCS: Company Snapshot
Figure 61 Viavi: Company Snapshot
Figure 62 ZTE Corporation: Company Snapshot

The telecom service assurance market is expected to grow from USD 4.30 Billion in 2016 to USD 7.01 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.3% during the forecast period. The voluminous increase in the number of subscribers, need for high optimization & increased cost savings, and ability to measure the performance of a service & Quality of Service (QoS) have led to the increased demand for telecom service assurance solutions.

The telecom service assurance market has been segmented on the basis of solutions (software and services), organization size, deployment types, and regions. The network performance monitoring segment in software is expected to grow at the highest CAGR during the forecast period, while the probe monitoring segment is estimated to have the largest market size in 2016 in the market. The demand for network performance monitoring is increasing as it collects, analyzes, and presents network QoS, availability & traffic information, and proactively detects irregular network behavior & service degradations in the near real time, thereby improving the network performance.

The managed services segment is expected to grow at the highest CAGR during the forecast period in the service segment. The professional services segment is estimated to have the largest market size in 2016. Due to the increasing number of subscribers globally, Communication Service Providers (CSPs) are innovating new services, which need to be compatible with the current configuration of the existing system. Thus, among professional services, the system integration services segment is expected to grow at the highest CAGR during the forecast period and is also estimated to have the largest market size in 2016.

The Small and Medium Enterprises (SMEs) segment is expected to grow at the highest CAGR in the telecom service assurance market during the forecast period. The medium-sized companies are significantly growing in this market by shifting from traditional service assurance solutions to next-generation service assurance platform. They are more inclined towards cloud-based solutions for enhancing their end-user experience, QoS, and service performance with the optimal utilization of resources.

The cloud deployment type is expected to grow at the highest rate in the telecom service assurance market during the forecast period. This type of deployment requires less capital investment, offers high scalability, and could be offered through subscription-based pricing models, thus having the fastest growth rate.

North America is estimated to have the largest market share in 2016, whereas the Asia-Pacific (APAC) region is expected to grow at the highest CAGR from 2016 to 2021 in the telecom service assurance market. The growth in the market size of North America is driven by the expansion of Long-Term Evolution (LTE) networks in the region due to which CSPs are looking for new innovative solutions to standardize their new 4G/LTE business models, provide better customer service, and measure the service quality & performance. The key reason for the high growth rate in APAC is the enormous population of this region, which has led to an extensive pool of subscriber base for the telecom companies.

The adoption of telecom service assurance is increasing in the market owing to the exponential rise in the number of subscribers and the need to measure the QoS. However, resistance to modify organization and adopt new technologies & data privacy issues are acting as barriers in the adoption of telecom service assurance solutions.

The major vendors in the telecom service assurance market include CA Technologies (New York, U.S.), Ericsson (Kista, Stockholm), Hewlett Packard Enterprise (HPE) Company (California, U.S.), NEC Corporation (Tokyo, Japan), Nokia Corporation (Espoo, Finland), Accenture (Chicago, Illinois, U.S.), Amdocs Inc. (Missouri, U.S.), Comarch S.A. (Kraków, Poland), Huawei Technologies Co. Ltd. (Shenzhen, China), IBM (New York, U.S.), MYCOM OSI (Berkshire, U.K.), NetScout Systems, Inc. (Massachusetts, U.S.), Oracle Corporation (California, U.S.), Spirent Communications PLC (Crawley, U.K.), Tata Consultancy Services Limited (Mumbai, India), TEOCO Corporation (Virginia, U.S.), Viavi Solutions Inc. (California, U.S.), and ZTE Corporation (Shenzhen, China). These players have adopted various strategies, such as new product developments; mergers & acquisitions; partnerships, agreements, contracts, and collaborations; and business expansions to cater to the telecom service assurance market.

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