Visitor Management System Market by Offering (Software (Mobile-based & Web-based), Services), Application (Compliance Management & Fraud Detection, Security Management, Historical Visitor Tracking), End User and Region - Global Forecast to 2028
[297 Pages Report] The global market for visitor management system market is projected to grow from USD 1.6 billion in 2023 to USD 3.0 billion by 2028, at a CAGR of 13.7% during the forecast period. The growth of the visitor management system market is driven by various factors, including increased focus on security, demand for streamlined and effective experiences, and the requirement to adhere to regulations and legal standards.
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Market Dynamics
Driver: Need for regulatory compliance and meeting legal requirements
VMS are increasingly popular due to regulatory compliance and legal requirements. In today's business environment, companies must adhere to strict data protection laws, industry-specific regulations, and privacy requirements. Manual visitor logs or outdated check-in processes often fail to meet these legal obligations, leaving businesses open to potential penalties and legal liabilities. For example, healthcare facilities must comply with the Health Insurance Portability and Accountability Act (HIPAA), safeguarding patient information and controlling access to medical areas.
Restraint: Privacy and security concerns for visitor’s information
When implementing VMS, concerns about privacy and data security are significant. VMS solutions handle private visitor information, including names, contact details, identification documents, and sometimes even biometric data. This collection, storage, and processing of personal information raises legitimate concerns among individuals and regulatory authorities. Cloud-based VMS may introduce additional privacy risks, and organizations must verify that data stored in the cloud is encrypted and backed up securely.
Opportunity: Enhanced analytics and reporting capabilities to optimize VMS
In the world of visitor management, integrating advanced analytics and reporting capabilities is becoming increasingly popular. VMS solutions are utilizing AI and analytics to provide more comprehensive data analysis and improve decision-making. AI-powered VMS can automatically detect suspicious behavior or irregularities, alerting security personnel to potential security threats. Real-time data and analytics provide useful information on visitor traffic and behavior, enabling real estate organizations to make informed decisions regarding resource allocation and security measures.
Challenge: Risks of potential malfunctions and technical issues
As VMS become more advanced and integrated with other building systems, they become more complex and prone to malfunctions and technical issues. VMS now interact with access control, security cameras, biometric devices, mobile applications, and cloud-based databases, among others, creating a network of interconnected components that may fail. Each additional piece in the VMS puzzle becomes a potential point of failure, leading to system downtime, security vulnerabilities, and disruptions in visitor processing.
Visitor Management System Market Ecosystem
The visitor management system market report covers market ecosystem which comprises software providers, hardware providers, service providers, integrated partners and regulators.
By End User, BFSI segment accounts for the largest market size during the forecast period
In the Banking, Financial Services, and Insurance (BFSI), the visitor management system emerges as a pivotal tool to address the unique security and operational challenges faced by institutions within this sector. With heightened concerns over financial data breaches and regulatory compliance, BFSI entities turn to visitor management systems to fortify their visitor screening and access control protocols. These systems facilitate efficient check-in procedures, bolstering security by verifying visitor identities, capturing photographs, and printing personalized badges.
Managed Services segment is projected to grow at the highest CAGR during the forecast period
Visitor management system managed services offer a comprehensive solution for organizations seeking a hassle-free and expertly managed visitor management process. With these services, a specialized team takes on the responsibility of overseeing and maintaining the entire visitor management system. This includes tasks such as system configuration, updates, troubleshooting, data security, and user support. Managed services providers ensure that the system operates at peak efficiency, remains up to date with the latest security measures, and aligns with regulatory requirements.
North America to account for the largest market size during the forecast period
Organizations across North America are increasingly turning to visitor management system to ensure security, safety, and data privacy. This system, utilized by businesses, schools, government agencies, healthcare facilities, and more, efficiently manage and track visitors. Leading providers, such as Honeywell, AlertEnterprise, MRI Software, and Jolly Technologies, offer features such as registration, check-in and check-out, badge printing, watchlist screening, photo capture, and real-time reporting.
Key Market Players
The major visitor management system software and service providers include Honeywell (US), Pitney Bowes (US), SmartSpace Software PLC (US), Eptura (US), Envoy (US), AlertEnterprise (US), HID Global (US), Genetec (Canada), MRI Software (US), Jolly Technologies (US), Digicred Technologies (India), Sign In Solutions (US), Eden Software Solutions (US), Building Intelligence (US), Splan (US), iLobby (Canada), OfficeSpace Software (US), VAMS Global (US), Qminder (UK), Raptor Technologies (US). These companies have used both organic and inorganic growth strategies such as product launches, acquisitions, and partnerships to strengthen their position in the visitor management system market.
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Report Metrics |
Details |
Market size available for years |
2017–2028 |
Base year considered |
2022 |
Forecast period |
2023–2028 |
Forecast units |
USD Billion |
Segments covered |
Offering (Software – [Type, Deployment Mode], Services) Application, End User, and Region |
Geographies covered |
North America, Europe, Asia Pacific, Middle East & Africa, and Latin America |
Companies covered |
Honeywell (US), Pitney Bowes (US), SmartSpace Software PLC (US), Eptura (US), Envoy (US), AlertEnterprise (US), HID Global (US), Genetec (Canada), MRI Software (US), Jolly Technologies (US), Digicred Technologies (India), Sign In Solutions (US), Eden Software Solutions (US), Building Intelligence (US), Splan (US), iLobby (Canada), OfficeSpace Software (US), VAMS Global (US), Qminder (UK), Raptor Technologies (US), Verkada (US), Carson Living (US), VersionX (US), Vizmo (US), Visitly (US), Transmission (US), Swiftlane (US), Vizitor (India), Visitorz.io (India) and Tactic (US). |
This research report categorizes the visitor management system market based on Offering, Application, End User, and Region.
By Offering:
-
Software
-
Type
- Mobile based
- Web based
-
Deployment Mode
- Cloud
- On Premises
-
Type
-
Services
-
Professional Services
- Consulting
- System Integration and Implementation
- Support and Maintenance
- Managed Services
-
Professional Services
By Application:
- Security Management
- Historical visitor tracking
- Compliance Management and Fraud Detection
- Parking Management
- Meeting Room Management
- Contact Tracing
- Other Applications
By End User:
- BFSI
- Retail
- Telecom
- Healthcare and Life Sciences
- Manufacturing
- Travel and Hospitality
- Government and Defense
- Transportation and Logistics
- Energy & Utilities
- IT&ITeS
- Residential
- Media & Entertainment
- Others (Education, Research, and Real Estate)
By Region:
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Recent Developments:
- In May 2023, Eden Software Solutions shared an overview of its latest product updates, including expanded visitor check-in times where Visitors can check in anytime on the day of their visit rather than being limited to 30 minutes before their invited time and SMS notifications for hosts.
- In April 2023, SmartSpace Software Plc announced the launch of SwipedOn's SaaS visitor management platform in Taiwan, China, and Germany. The launch of a fully localized German version marks the first full market release in Europe.
- In March 2023, Building Intelligence acquired Veristream, a visitor management system provider. This strategic move brings together the capabilities of both companies' platforms, offering enhanced value and benefits to their partners, clients, and future stakeholders.
- In December 2022, Sine announced the release of its newest feature, Lobbies. It is an addition to the Sine platform that facilitates multi-tenant visitor management solutions. This new feature enables easy customization of Sine configurations to meet the unique requirements of various tenants while ensuring a seamless and user-friendly check-in experience for all end users.
- In January 2022, Condeco, a leading workspace management suite provider, recently announced the strategic acquisition of Proxyclick, a visitor management platform. This acquisition aims to fulfill the customers' demands for connecting people in the workplace while adhering to emerging legal and compliance requirements for employees and visitors before entering the premises.
Frequently Asked Questions (FAQ):
What is Visitor Management System?
A Visitor Management System is a digital solution that efficiently and securely manages the entry and exit of visitors to a premises. It automates the check-in process, verifies identities, issues badges, and enhances security through features like background checks and real-time monitoring.
Which region is expected to hold the highest share in the visitor management system market?
North America is expected to dominate the visitor management system market in 2028. Heightened security threats, data breaches, and incidents of workplace violence have made organizations more vigilant about managing visitor access in North America
Which are key end users adopting visitor management system software and services?
Key end users adopting visitor management system software and services include BFSI, Retail, Healthcare & Lifesciences, Manufacturing, Travel & Hospitality, Government & Defense, Telecom, Transportation & Logistics, Energy & Utilities, IT&ITeS, Residential, Media & Entertainment and others end users, which comprise Education, Research and Real Estate.
Which are the key drivers supporting the market growth for visitor management system?
The key drivers supporting the market growth for visitor management system include increased emphasis on security fostering market growth, need to provide seamless and efficient experiences and need for regulatory compliance and meeting legal requirements.
Who are the key vendors in the market for visitor management system?
The key vendors in the global visitor management system market include are Honeywell (US), Pitney Bowes (US), SmartSpace Software PLC (US), Eptura (US), Envoy (US), AlertEnterprise (US), HID Global (US), Genetec (Canada), MRI Software (US), Jolly Technologies (US), Digicred Technologies (India), Sign In Solutions (US), Eden Software Solutions (US), Building Intelligence (US), Splan (US), iLobby (Canada), OfficeSpace Software (US), VAMS Global (US), Qminder (UK), Raptor Technologies (US).
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The research study involved the use of extensive secondary sources, directories, and journals, as well as several research papers, such as A Research White Paper: the Integrated Visitor Experience, Design, and Development of Visitor Management System by mekatronika – Journal of Intelligent Manufacturing and Mechatronics, and discussion papers, such as Sustainable Visitor Management System, to identify and collect information useful for this technical and market-oriented study. During the production cycle of the report, in-depth interviews were conducted with various primary respondents, including key opinion leaders, subject-matter experts, C-level executives of various companies offering visitor management system software and services, and industry consultants, to obtain and verify critical qualitative and quantitative information, as well as assess the market’s prospects and industry trends.
Secondary Research
In the secondary research process, various secondary sources were referred to for identifying and collecting information regarding the study. The secondary sources included annual reports; press releases; investor presentations of visitor management system solution vendors; forums; certified publications, such as Visitor Gate Pass Management System - International Journal, and new research showing visitor management software's evolution. The secondary research was mainly used to obtain key information about the industry’s value chain, the total pool of key players, market classification, and segmentation from both the market and technology-oriented perspectives.
Primary Research
In the primary research process, various primary sources from both the supply and demand sides of the visitor management system market ecosystem were interviewed to obtain qualitative and quantitative information for the study. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives of various vendors providing visitor management system solutions, associated service providers, and system integrators operating in the targeted regions. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to obtain the final quantitative and qualitative data.
After the complete market engineering process (including calculations for market statistics, market breakups, market size estimations, market forecasting, and data triangulation), extensive primary research was conducted to gather information, and verify and validate the critical numbers arrived at. The primary research helped identify and validate the segmentation types; industry trends; key players; the competitive landscape of visitor management software and services offered by several market vendors; and key market dynamics, such as drivers, restraints, opportunities, challenges, industry trends, and key strategies.
The following is the breakup of primary profiles:
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Market Size Estimation
In the complete market engineering process, both bottom-up and top-down approaches were extensively used, along with several data triangulation methods, to perform the market estimation and market forecasting for the overall market segments and subsegments listed in this report. Extensive qualitative and quantitative analysis was performed on the complete market engineering process to list the key information/insights throughout the report.
Market Size Estimation Methodology- Top-down approach
The research methodology used to estimate the market size included the following details: the key players in the market were identified through secondary research, and their revenue contributions in the respective regions were determined through primary and secondary research. The entire procedure included studying top market players' annual and financial reports and extensive interviews for key insights from industry leaders, such as CEOs, VPs, directors, and marketing executives. All percentage splits, and breakups were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The data was consolidated and added with detailed inputs and analysis from MarketsandMarkets.
Market Size Estimation Methodology-Bottom-up approach
In the bottom-up approach, the adoption rate of visitor management system among different end-users in key countries with respect to their regions that contribute the most to the market share was identified. For cross-validation, the adoption of visitor management system software and services among industries, along with different use cases with respect to their regions, was identified and extrapolated. Weightage was given to use cases identified in different regions for the market size calculation.
Based on the market numbers, the regional split was determined by primary and secondary sources. The procedure included the analysis of the visitor management system’s regional penetration. Based on secondary research, the regional spending on Information and Communications Technology (ICT), socio-economic analysis of each country, strategic vendor analysis of major visitor management system providers, and organic and inorganic business development activities of regional and global players were estimated. With the data triangulation procedure and validation of data through primaries, the exact values of the overall visitor management system market size and segments’ size were determined and confirmed using the study.
Top-down and Bottom-up approaches
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Data Triangulation
After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, data triangulation and market breakup procedures were employed, wherever applicable. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.
Market Definition
According to Proxyclick, the visitor management system comprises software, tools, and applications that monitor and record information about business or public building visitors. The software also documents and gathers information about a visitor’s whereabouts in the facility.
According to Envoy, visitor management systems are tools that help organizations create or carry out their visitor management policies.
Visitor management systems make the visitor sign-in process more efficient, accurate, and consistent; they also provide the ability to store visitor information in a database. The visitor management software increases building security and protects facilities and employees. The software can be installed on a personal computer placed at the reception or deployed on a self-service kiosk. Visitor management software can be integrated with identity management software and can be scaled as per business sizes and needs.
Stakeholders
- Chief Technology and Data Officers
- Consulting Service Providers
- Visitor Management System Professionals
- Business Analysts
- Information Technology (IT) Professionals
- Government Agencies
- Investors and Venture Capitalists
- Small and Medium-sized Enterprises (SMEs) and Large Enterprises
- Third-party Providers
- Consultants/Consultancies/Advisory Firms
- Managed and Professional Service Providers
Report Objectives
- To describe and forecast the global visitor management system market by offering (software – [type, deployment mode], services), application, end user, and region
- To forecast the market size of five main regions: North America, Europe, Asia Pacific, Middle East and Africa, and Latin America
- To analyze the subsegments of the market with respect to individual growth trends, prospects, and contributions to the overall market
- To provide detailed information regarding major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the market
- To analyze the opportunities in the market for stakeholders and provide details of the competitive landscape for the major players
- To profile the key players of the visitor management system market and comprehensively analyze their market shares and core competencies
- To track and analyze competitive developments, such as mergers and acquisitions, new product developments, and partnerships and collaborations, in the market
Available Customizations
With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:
Product Analysis
- Product matrix provides a detailed comparison of the product portfolio of each company
Geographic Analysis as per Feasibility
- Further breakup of the North American Visitor Management System Market
- Further breakup of the European Visitor Management System Market
- Further breakup of the Asia Pacific Visitor Management System Market
- Further breakup of the Middle East & Africa Visitor Management System Market
- Further breakup of the Latin American Visitor Management System Market
Company Information
- Detailed analysis and profiling of additional market players (up to five)
Growth opportunities and latent adjacency in Visitor Management System Market